With the Flick of a Switch

IN THIS ISSUE March 2010
FEATURE ARTICLES
p10
Who is the Real Management Guru? Investor Misconceptions
When it comes to managing their property and ensuring it is
profitable, investors need to be encouraged to seek the advice of
a property manager. Lambert Munz, MPM® RMP®, shares a few
common mistakes they might make if they don't.
p11
Make an Environmental Difference with the Flick of a Switch
Learn more about one of the Association's many new green
initiatives—supporting a worldwide movement where people,
organizations, corporations and governments come together to
make a bold statement about their concern for climate change.
p13
Are You Living the Code of Ethics? Accidental Discrimination
Bill Evans shines a light on the assumptions we make every day
without even realizing it, and brings up several interesting points to
consider throughout the rental application process.
p19
How to Boost Resident Satisfaction & Increase Retention Rates
Check out five new ways you can build strong relationships with
your property tenants without hurting your bottom line. You may
be surprised how these small changes can make a big difference.
p20
Take Advantage of the Recession: Focus on Renovation
The consequences of a down economy aren't exactly all negative.
In fact, it's the perfect opportunity to improve the properties you
manage with discounted renovation services and materials.
p22
Annual Past Presidents' Charity Golf Tournament
NARPM® is excited to bring you a new event to be held prior to the
opening of the Annual Convention and Trade Show. Sign up today!
11
MONTHLY COLUMNS
p5
President’s Message
p6
From the Desk of the Executive Director
p8
Technology Matters
p12
Legislative Scoop
p16
The RVP Bulletin
p24
Welcome New Members
p26
Ambassador Program
p27
Designation Classes
19
March 2010 Issue | Volume 21 | Number 3 | 3
EDITORIAL MISSION
Since 1989, the NARPM® news magazine has
been a key focal point for the organization. The
Residential Resource keeps members up-to-date
on association events, and provides valuable
industry advice and insight. NARPM® members
receive the Residential Resource as part of their
membership, included in their annual dues.
The Residential Resource is published monthly,
with one combined issue for October/
November. Articles can be submitted by e-mail
to [email protected]. Items mailed in for
publication cannot be returned. Address changes
may be forwarded to NARPM® National. The
Communications Chair and Graphic Designer
reserve the right to edit or refuse all publications
for content and selection.
Copyright © 2010 National Association of
Residential Property Managers. All rights reserved.
Materials may not be reproduced or translated
without written permission. E-mail publications@
narpm.org for reprint permission.
Statements of fact and opinion are the
responsibility of the authors alone and do not
imply an opinion on the part of the officers, staff
or members of NARPM®. Any legal matters or
advice mentioned herein should be discussed
with an attorney, accountant or other professional
before use in a particular state or situation.
NARPM® does not endorse any advertisement in
this publication. All readers are responsible for
their own investigation and use of the products
advertised.
The Residential Resource is designed for
the members of the National Association of
Residential Property Managers by Organization
Management Group, Inc. in Chesapeake, Virginia.
(www.managegroup.com)
OFFICERS
Vickie Gaskill, MPM RMP CPM ARM®
President
[email protected]
800-755-5397
®
®
®
Tony A. Drost, MPM® RMP®
President-Elect
[email protected]
208-321-1900
Jayci Grana, MPM® RMP®
Treasurer
[email protected]
407-629-6643
Fred Thompson, MPM® RMP®
Past President
[email protected]
407-571-3650
REGIONAL VICE PRESIDENTS
Thomas Guyer, MPM® RMP®
[email protected]
360-748-4683
Candice Swanson, MPM® RMP®
[email protected]
707-745-0924
Carolyn Rogers, MPM® RMP®
[email protected]
719-632-3368
James Emory Tungsvik, MPM® RMP®
[email protected] / [email protected]
253-852-3000
Stephen Foster, MPM® RMP® CCIM®
[email protected]
210-340-1717
John R. Bradford, III, RMP®
[email protected]
704-334-2626
COMMITTEE CHAIRS
Michele A. Brassard, RMP®
Communications
[email protected]
407-629-6643
Andrea Caldwell, MPM® RMP®
Long Range Planning
[email protected]
408-978-8100
Nancy Jackson, RMP®
Member Services
[email protected]
561-738-0922
Susan E. Melton, MPM® RMP®
Professional Development
[email protected]
303-985-4670
John Parker, MPM® RMP®
Governmental Affairs
[email protected]
253-581-5199
Fred Thompson, MPM® RMP®
Nominating
[email protected]
407-571-3650
NARPM® NATIONAL
638 Independence Parkway, Suite 100
Chesapeake, VA 23320
P: 800-782-3452
F: 866-466-2776
www.narpm.org
An award-winning publication, the Residential
Resource has won a 2009 & 2007 APEX Award
of Excellence, a 2006 Gold MarCom Creative
Award, and a 2006 Communicator Award of
Distinction for Print Media.
4 | March 2010 Issue | Volume 21 | Number 3
NARPM® NATIONAL
Gail S. Phillips, CAE
Executive Director
[email protected]
Cher Leadbeater
Administrative Assistant
[email protected]
Mark H. Dunlap
Membership & Chapter Support Manager
[email protected]
[email protected]
Kristi A. Dunlap
Communications & Graphic Designer
[email protected]
Carla Earnest, CMP
Conferences & Conventions Coordinator
[email protected]
Barrett Stork
Governmental Affairs Director
[email protected]
PRESIDENT’S Message
Planning is part of who we are. Some do it quite
well, and others do it when necessary—even if
they do not realize it.
One of the quotes that I always heard
coming from my mom when things did not
quite go the way I wanted them to was,
“The best laid plans of mice and men….”
(I am sure that is a famous quote from
someone other than my mom, but when
I was young, I knew no different.) Yes, we
plan how we are going to college, when
we are going to get married, how we want
our business to succeed, and even what we
want to do in retirement. Planning is part
of who we are. Some do it quite well, and
others do it when necessary—even if they
do not realize it.
NARPM® has a strategic plan. It is
something that was diligently worked on
by our forefathers (and mothers) a number
of years back. It was their vision of what
they wanted NARPM® to look like in the
not-so-distant future. Every Board since
the plan's inception makes sure that they
are consistently making decisions that
align themselves with that original strategic
plan. You can read all about the NARPM®
strategic plan, including our core values,
themes, principles, and action plan, at
http://www.narpm.org/about/strategicplanning.html. We update this page
annually, so take a moment at the beginning
of each year to be aware of our Association's
goals for the future.
This year, part of the NARPM® plan is
to have as many regional conferences as
possible. The purpose is to bring NARPM®
home to as many members as possible. You
see, there are a lot of members who do
not have the opportunity to travel to the
Annual Convention and Trade Show. As a
result, regional conferences were conceived
for those who wanted a more localized
venue where ideas and information could
be exchanged. The plan this year is to have
regional conferences in Atlanta, Georgia;
Spokane, Washington; Concord, California;
Lakeland, Colorado; and Dallas, Texas.
Most of the conferences are also offering
education classes that can help you on the
road to earning a NARPM® designation.
Start making your plans for attending one
of these. Just visit http://www.narpm.org/
conferences/regional-conferences for a list of
dates and registration information. You can
even download a flyer here to easily remind
you of the upcoming dates. Don't forget
to also let us know if you are attending on
Facebook! It will be wonderful to see who
will be going to each event and share in the
excitement as it draws near.
If you can, also start planning for the
Annual Convention in my hometown of
Seattle, Washington, October 13-15, 2010.
New this year, will be the Past Presidents'
Charity Golf Tournament on the 13th (see
page 22 for details and a registration form).
They tell me you do not have to be any
good at golf, so guess what? I am planning
on participating! (Those of you who know
how I golf can stop laughing now.) Along
with the golf tournament, this event offers
many workshops, affiliate vendors that can
help make your business more successful,
and speakers to give you great industry
insight and inspiration. This is one event you
just cannot afford to miss!
Planning is crucial in business and in
your life. Have I mentioned it enough in this
message? Whatever it is you are planning
for, get it on your schedule now.
I have to share with you just one more
thought about planning. Oftentimes, life
issues appear out of nowhere and disrupt
our “best laid plans.” That is what happened
to me this year. In case you have not heard,
I was diagnosed with breast cancer at the
end of 2009. I had surgery in January, and
so far, so good. My life plan took a little
detour. I am well on my way to a complete
recovery. I have just taken a little bit of time
to reroute my plan. However, I expect that
all of you will be soaring with the highest of
the high by the time we are all through with
2010. That is my plan! Always Dare to Soar!
Vickie Gaskill, MPM® RMP® CPM® ARM®
2010 NARPM® President
March 2010 Issue | Volume 21 | Number 3 | 5
TECHNOLOGY Matters
S HEDD ING SOME LI G H T O N T H E M AN Y M Y S T ERI ES O F O U R FA S T- PAC ED HI G H T EC H WO RL D.
Online Learning & Support
Michael Mino is president
and CEO of PropertyBoss
Solutions, a provider of
property management software solutions that empower
your business. He became
a landlord in 1977 when
he purchased his first rental
units. A serial entrepreneur,
he has started a number of
software technology firms.
For more information about
Michael or PropertyBoss
Solutions, visit propertyboss.com or call Michael at
864.297.7661 x26.
Computer-based Training [CBT] – self-paced presentation of information in a sequential manner
mirroring the flow of a user manual delivered on
a CD-ROM.
Web-based Training [WBT] – computer-based
training delivered over a network (typically the
Internet) using a web browser.
Electronic Learning [eLearning] – used to
describe anything from CBT/WBT to TEL.
Learning Management System [LMS] – tool to
facilitate delivery and administration (tracking
and reporting) of learning programs.
to apply technology to a specific situation.
Instructor-led training is much more suitable for
students who are new to a subject or need help on
applying the skill to their specific situation. In addition, instructors can pass on best practices tailored to
the student’s specific needs.
Instead of removing the trainer from the process, we have found that technology is enabling
the instructor to leverage their efforts and span the
geography between teacher and learner (distance
learning). Face-to-face training is considered the most
effective method, but scheduling and travel costs
make this approach unworkable in most situations.
Web-based teleconferencing tools have bridged the
distance gap, but an open-ended interaction between
student(s) and teacher can be more challenging with
the limits of current teleconferencing technology.
We have found that a blend of the structure
of classroom training with the flexibility of webbased training is the most effective approach. With
thoughtful analysis, the important topics of a training
session are grouped into units that can be delivered in
45–60 minute modules. Descriptions of these modules are provided in an online learning catalog. The
student can choose the topics of most value to them
in the order and timing that best suits their needs.
An online shopping cart provides the ability to select,
schedule, and pay for their training when required.
These approaches all use varying amounts of technology to facilitate a self-service, self-paced learning
environment. Most of the direction in online learning
is to remove one-on-one involvement between the
instructor and the student. As with any use of technology there are both advantages and disadvantages
of this approach.
Self-paced, self-directed training works well for
students who are already familiar with the concepts
of what they are learning, are self-motivated, and
have an innate ability to pick up new skills quickly.
Self-paced instruction is good for learning rote skills
on how to perform an activity. It is not typically very
helpful with understanding complex concepts or how
ONLINE DOCUMENTATION
Most vendors have supplemented or replaced paper
manuals with interactive electronic versions. The
simplest form is a help file which can be accessed on
CD-ROM or via a one-time download. The advantage
to this approach is that once the help file is obtained,
no further connectivity or download is required. The
disadvantage is that it is only as current as the last
update preceding the issuance of the CD-ROM or
download. An online approach provides you access to
the most current documentation.
Maintaining accurate and effective documentation is an ongoing activity. One technique that we
use is something we call IntelliHelp. This system logs
Ain’t technology grand—when it works—or perhaps
more accurately stated, when it works the way we
want it to? Ironically, when technology fails us, the
best answer to our problem is to use more technology
to get back on track. Let’s look at three approaches
to resolving technical issues ranging from proactive to
reactive: online training, online documentation, and
online assistance.
TECHNOLOGY-ENHANCED LEARNING (TEL)
According to Wikipedia, “technology enhanced
learning (TEL) refers to the support of any learning
activity through technology.” It is one of many terms
used to describe the use of technology to improve the
learning process including:
•
•
•
•
8 | March 2010 Issue | Volume 21 | Number 3
Make an Environmental Difference
With the Flick of a Switch
Climate change is happening all around us and its
pace is accelerating. From melting glaciers to increasingly intense weather patterns, climate change is
already impacting life on Earth. Urgent action is
needed now to save our planet for future generations.
On Saturday, March 27, 2010, millions of people
around the world will join together to make a visual
call for climate action for one hour—Earth Hour.
Beginning at 8:30 pm local time, individuals, schools,
organizations, businesses, and government leaders
across the U.S. will turn off their lights for one hour
to signal their concern about climate change in what
will be the largest event of its kind in history. The message is simple—there is no time to lose. We must take
action to address climate change now. With every
flick of a light switch, each of us will send a signal that
we want lasting action on the escalating climate crisis.
The involvement by individuals will be amplified
by the hundreds of iconic landmarks that will go dark
during Earth Hour, including the Golden Gate Bridge,
the Las Vegas Strip, the Empire State Building, Mt.
Rushmore, the National Cathedral, and more.
In addition to making a bold statement on climate
change, Earth Hour provides a forum in which people
can engage on climate issues and find ways in their
own lives to become part of the solution to this global
threat. As a property manager, Earth Hour is a perfect
opportunity to demonstrate your commitment to
fighting climate change in your community. Chances
are, you are already taking steps to work toward a
greener—and more efficient—business. Use Earth
Hour as a time to announce these initiatives.
It is easy to get involved. Register your property at
www.EarthHour.org where you can access toolkits,
templates, and ideas on how you and your residents
can spend Earth Hour. Invite fellow property managers to join you, and encourage your residents to
show their support by joining the movement online.
By working together now, in our communities
across the country, and in cooperation with nations
around the world, we can find solutions. +
NARPM® is proud to be listed as an Organization
Supporter of Earth Hour. Read what your fellow
members are saying about this exciting event!
It would seem there are definite
changes going on with our atmosphere
and the delicate balance of man and
planet. As a citizen and fellow NARPM®
member, I believe our involvement with
the Earth Hour in March allows each of us to lend our
voices to a worthy cause. Our stewardship of the delicate place we call Earth is a privilege and a responsibility. I hope that you will join your fellow members
and I in participating in this worthy event.
Michele Brassard, RMP®
2010 Communications Committee Chair
In 2008, my wife and I adopted our
first child and my whole world turned
upside down. I no longer see the world
through my own eyes. The choices I
make now do not just affect me, but
will affect him also. I am committed to do what I can
to preserve this earth. If we could all err on the side of
caution in regards to climate change, energy conservation, and recycling, we all could leave our children
and grandchildren a better place to live. I am happy
to support NARPM® and Earth Hour.
Andrew L. Propst, Park Place Property Mgmt.
The Association's support of Earth Hour
symbolizes our commitment to issues
that affect us as a world community.
The acts of some affect the world as a
whole, and the human community is
becoming more interconnected all the time. By recognizing and contributing to the discussion on these
social changes and issues, we share with the public
our true heart as an association.
Michael Ebert, RMP®
Austin Landmark Property Services, Inc., CRMC®
Leslie M. Aun is vice president of media relations and
external communications
for World Wildlife Fund.
She leads a team of media
professionals in providing
communications and media
outreach activities for the
United States office of the
world’s largest global conservation organization. She also
serves as managing director
for WWF’s Earth Hour U.S.
WWF works in more than
100 countries, delivering
science-based solutions to
preserve the diversity and
abundance of life on Earth,
halt the degradation of the
environment, and combat
climate change.
This is not an
endorsement of any
political agenda; rather,
it is simply a public
relations effort to raise
awareness of NARPM®
through other marketing
channels and support
our many new green
initiatives.
March 2010 Issue | Volume 21 | Number 3 | 11
LEGISLATIVE Scoop
KEEPING OUR MEMBER S C URRENT ON THE NE WEST INDU STRY L AWS AND P O LIC IES NATIONWIDE .
Just the Facts Please!
John Parker, MPM®
RMP®, holds a BA degree
from Alaska Pacific University. Prior to becoming
a property manager, John
was a teacher, a clothing
store manager, and real
estate sales associate. He
has been involved in the
real estate industry since
1973, when he bought his
first fixer-upper. John is currently serving as Chair of the
NARPM® National Governmental Affairs Committee.
When he is not working,
he likes to read, golf, hike,
woodwork, and travel.
We often read—on a website, via a social network,
or in an e-mail—about some event or fact that really
sends us into the stratosphere. Sometimes, these turn
out to be true, but many times they are only partially
factual with just enough ring to them to sound like
they are absolutely accurate.
How do we go about verifying the accuracy of
statements before we fall victim to it’s-in-print, therefore-it-must-be-true syndrome? How do we interrupt the cycle of e-mail forwards and slow down the
spread of flawed information?
One place you can start with is a search engine
like Google. In the search box, type in the topic and
check the corresponding list. You will often get the
same rumors, but sometimes you will get a knowledgeable response that dispels the rumor. A good
source to check on urban legends is http://www.
snopes.com. Snopes has a front page that categorizes
the most popular inquiries. It also has a search function, so you can explore quickly.
YouTube has a Video Guide to fact checking. This
video shows some of the techniques reporters from
the St. Petersburg Times use to verify facts politicians
use or that are found in the media. This video is a part
of the YouTube Reporter's Center at http://www.youtube.com/reporterscenter.
Another site that can be useful is PolitiFact TruthO-Meter: Fact vs. Fiction. This is a site sponsored by
CNN. It is not always current, but during election
years, it seems to be more pertinent to what is in the
news on a daily basis.
Many newspapers also have a section of their
websites devoted to accurate reporting. The Wall
Street Journal has an article about this at http://online.
wsj.com/article/SB122339946870411861.html. This
article gives several examples of misleading quotes
used in political ads.
Wikipedia has an article about accurate reporting
at http://en.wikipedia.org/wiki/Fact_checker. It is brief,
but does provide some guidance.
Surely not a last resort, but another venue to check
is http://parklibrary.jomc.unc.edu/factcheckers2004.
html. This is a journalism school that has a refer-
12 | March 2010 Issue | Volume 21 | Number 3
ence desk that bills itself as the “Fact Check for the
Internet” at http://www.refdesk.com/welcome.html.
The site includes an interesting laundry list of sources
used by journalism experts to check accuracy.
The reference desk at http://www.refdesk.com/
fastfact.html has a diverse list that includes sections
on many topics, but one of the most useful is a section titled “Ask the Expert.” You can submit a question
to one of 54 different experts and get an answer or
explanation.
Fact Check.org is a project of the Annenberg
Public Policy Center of the University of Pennsylvania.
The APPC was established by publisher and philanthropist Walter Annenberg to create a community of
scholars within the University of Pennsylvania that
would address public policy issues at the local, state,
and federal level.
During election years, it seems that many sites
pop up the track claims by politicians during their
campaigns. One was by The Washington Post and was
called simply the “The Fact Checker.”
One that tripped me up was one that alleged to
be a straightforward, trustworthy site. It turned out
to be sponsored by a major political party who was
using the site to push their election jargon. They used
a nondescript name in the title to disguise their affiliation, but it was revealed in the About this Website
section at the bottom of the page. Always check to
see who sponsors the page, and take their slant into
account.
Finally, there are many research institutes on the
web that have issues tracking sections. You can find
many of them by doing a Google search on public
policy research.
We have recently added a Federal Legislative section to the NARPM® Governmental Affairs Resources
Page, where you will now find links to OpenCongress.
org. This site has a wealth of searchable information
on current and proposed federal legislation. I found
104 bills that referenced property management when
I searched in January.
By using sites like those above, we can help stop
this stream of false and misleading information. +
Are You Living the Code of Ethics?
Accidental Discrimination
Okay, fess up. How many times have you
discriminated against people today? No, really, I can
think of several for myself, and I have not even had
lunch yet. Let me give you an example.
This morning, on the way to the office, I allowed
a commuter in a little silver and blue smart car
to merge in front of me in traffic. After that, I did
everything in my power to stop a driver in a huge
red Dodge pick-up, tagged War Wagon on the side,
from doing the same thing. It is obvious to me that
I have a bias towards ecologically friendly folks, and
that I discriminate against drivers of ”alleged“ gas
guzzlers. That is okay, though. There are no laws that
say I cannot discriminate against certain classes of
motor vehicles. It is also okay if I discriminate against
applicants for a rental property if they smoke or have
a cocker spaniel. Smokers and cocker spaniels are not
protected classes of people!
NARPM® was founded in 1987, and immediately
took on the task of enhancing the ethical behavior
of the membership. In 1994, the NARPM® Code
of Ethics and Standards of Professionalism were
completely rewritten. Article 2 of the Code discusses
discrimination, and states, “The Property Manager
shall not discriminate in the rental, lease, or
negotiation for real property based on race, color,
religion, national origin, familial status, or handicap
and shall comply with all federal, state, and local laws
concerning discrimination.” The NARPM® Code of
Ethics needs to mean more to the membership than
just words on a piece of paper. When the Code loses
its meaning, it will indeed become just words on a
piece of paper.
That sounds pretty clear and straightforward,
right? Well, all is not as simple as it seems. I suspect
that I also discriminate against protected classes of
people every day—although it is not something I am
trying to do. Sometimes, I am just tired, in a hurry,
or distracted. I admit that I am an ”early bird.“ I rise
early, go to the office early, and go to bed early. I also
bet that I spend more time with a telephone inquiry
about a property in the morning than I do in the late
afternoon. Have I just discriminated because I did
not use the same words in my property description?
Probably so, and I really do make an effort to treat all
callers the same.
You cannot always judge a book by its cover.
Years ago, I was waiting for a prospective tenant at a
property, and, to say the least, the applicants did not
look at all like me. The applicants had several tattoos
and piercings, and they dressed substantially more
casually than even I did at the time. After I caught
my breath and showed them the property, they
expressed an interest in completing our application
package. During that process, I noted they also
owned an extensive collection of dart frogs. Are
dart frogs poisonous? Not sure. Anyway, I processed
the applications and guess what? The landlord also
collects dart frogs. Now, almost four years later, the
tenants are still in the property, and happily going
about their business. I am just saying—try not to make
assumptions on appearances alone.
Do you think technology can help us in our
quest to avoid discrimination? I would really like the
capability of signing leases and presenting our new
tenant orientations by video. Stick the new tenants
in the conference room, turn on the video, and all
new tenants hear the same words with the same
inflections in the presenter's voice. Everyone receives
the same information, and the lease signings will all
be consistent. I know there will be specific questions,
but overall, this should ensure consistency.
What is your experience with discrimination? Do
you make diligent efforts to treat all persons equally?
Do you speak with all callers the same, or are you
distracted when in a hurry? Do you treat all visitors
to your office the same, or do you offer some visitors
coffee and not others? These are all things we have to
consider. As professional property managers, we must
hold ourselves to a higher standard if we expect the
public to respect us and our profession. Try to do the
right thing—even when no one is looking! +
Bill Evans is the co-owner
and broker of Austin REAL
Pros, REALTORS®, and has
been an active participant in
residential and commercial
property management since
1995. He is a candidate for
the RMP® designation, and
hopes to earn the designation in the next few months.
March 2010 Issue | Volume 21 | Number 3 | 13
Proud to be the
2010 Official Partner
Rentals.com Is Dedicated
To Grow NARPM
By: Rob Massey, Jr., CPM
Over the last seven years, Rentals.com (formerly RentClicks.com) and NARPM have built a mutually beneficial partnership.
Together, Rentals.com and NARPM have worked to grow the relationship with the goal being to grow NARPM membership
across the country. With that objective in mind, Rentals.com has now agreed to offer its most aggressive program to date
in order to increase new NARPM membership. This year, Rentals.com will pay for new membership to the
organization for any one person from a property management company that does not have a NARPM
member within it. This new member program is specifically built to significantly grow NARPM membership and continue
to support NARPM today and in the future.
As a company committed to NARPM we also plan to:
Assist with New Chapter Development – Rentals.com is in the unique position of utilizing its existing customer base
to promote NARPM membership. Now, in addition to arranging for new chapter development meetings, Rentals.com
will pay for the first year’s dues for new members who meet the above qualifications further increasing our ability to
assist with new chapter development.
Boost Small Chapters – Rentals.com will sponsor chapter meetings for those chapters that have fewer members. The
new member promotion will further enhance this effort as well.
Sponsor Regional, State and Local Events – Consistent with previous years, Rentals.com will continue to sponsor
many local, state and regional NARPM events. Existing NARPM members can help grow the association in conjunction
with the Rentals.com new member offer by bringing qualified non-member candidates to these NARPM events.
Save 25% off
Your Next Rentals.com or RentalHouses.com Ad
14 | March 2010 Issue | Volume 21 | Number 3
Top Ten Reasons for Using Rentals.com?
10. Rentals.com was founded by NARPM members who are focused
on the rentals industry.
9. Rentals.com has recently doubled its Account Management and
Customer Care team to assist its valued customers.
8. Rentals.com has an iPhone App for renters.
7. Rentals.com is constantly thinking of more ways to help grow NARPM.
6. Rentals.com integrates data with leading property management
software companies.
5. Rentals.com was the NARPM Affiliate of the Year in 2005, 2006 and 2008.
4. Rentals.com has been the NARPM Partner every year since 2004.
3. Through My.Rentals.com, Rentals.com tracks the effectiveness of every ad
for Property Managers.
2. Rentals.com is growing its site traffic through search engine optimization
and search engine marketing, which means more potential renters
for your vacant properties.
And the #1 Reason for Using Rentals.com is...
1. Rentals.com is focused on delivering more leads
and leases than any other website in the rental industry.
Call toll-free (866) 730-7177
or e-mail [email protected].
Rentals.com, RentalHouses.com and RentList.com are trademarks and/or registered trademarks of PRIMEDIA Inc. Other company and product names may be trademarks of their respective owners. © PRIMEDIA Inc. 2009. All rights reserved. 1/10
March 2010 Issue | Volume 21 | Number 3 | 15
Northwest: Tom Guyer, MPM® RMP®
Alaska, Washington, Oregon, Idaho, Montana,
Wyoming.
Pacific: Candice Swanson, MPM® RMP®
California, Nevada, Hawaii.
Southwest: Carolyn Rogers, MPM® RMP®
Utah, Arizona, Colorado, New Mexico.
North Central: James Emory Tungsvik, MPM® RMP®
North Dakota, South Dakota, Nebraska, Minnesota,
Iowa, Wisconsin, Illinois, Michigan, Indiana.
Northeast: James Emory Tungsvik, MPM® RMP®
Maine, New Hampshire, Vermont, Massachusetts,
Rhode Island, Connecticut, New York, Pennsylvania,
New Jersey, Delaware, Maryland, Washington DC,
Ohio, West Virginia.
South Central: Stephen Foster, MPM® RMP® CCIM®
Kansas, Oklahoma, Texas, Missouri, Arkansas,
Louisiana.
Southeast: John R. Bradford, III, RMP®
Virginia, North Carolina, South Carolina, Georgia,
Florida, Kentucky, Tennessee, Alabama, Mississippi.
Landlord Essentials
Introducing
PROMAS Central
On-line:
PDF Owner statements
PDF Tenant statements
Owner/Tenant activity
Documents
Call 888-591-5179
[email protected]
* Web-based property management
accounting solution
* Internet accessible from anywhere
* Owner and tenant portals for easy
access
* Track financial transactions by
property
* Complete tenant history
Free Demo - www.promas.com
[email protected]
888-591-5179
stands alone - PROMAS not required
March 2010 Issue | Volume 21 | Number 3 | 17
Take Advantage of the Recession
Focus on Renovation
Tom Stokes, MPM®
RMP® CPM® CCIM, is
president of EpiCity Real
Estate Services, CRMC®
AMO®, a past president
of the NARPM® Atlanta
Chapter, and a former
member of the NARPM®
National Board of Directors.
EpiCity is a full-service real
estate company licensed as
a Georgia general contractor,
and provides a vast array of
services to a diverse client
base. Visit EpiCity.com, call
1-888-233-0203, or e-mail
[email protected] to
explore how EpiCity can
assist you or your clients
with their real estate needs.
A property manager’s primary responsibility is to
help its clients preserve their assets. In this economy,
everything is tough. Values are down, rents are down,
and occupancy is down. However, labor and some
material costs are down as well, and that makes this
the perfect time to improve the properties that you
manage. It is just like acquisition investing. One wants
to buy—in this case renovation services—when the
prices are down. This will help keep properties competitive in this difficult marketplace.
The current economy has been especially tough
on the building and remodeling industry. As a result,
many builders and remodelers have more time on
their hands, so you can get a better value at a lesser
expense. Products are also more readily available, and
some are less expensive.
We have learned from our experience and
research that some of the best projects that add value
to your clients’ properties include upgrading the
kitchen, adding a bathroom, increasing energy efficiency, and enhancing curb appeal.
KITCHEN
If you talk to any real estate agent, they will tell you
that upgrading and updating a kitchen will add value
and appeal to any home. Updated flooring, cabinets,
countertops, and appliances will create a completely
new look. If your client does not have the budget
for an elaborate kitchen remodel, you can be more
creative and replace the details to give it a new
look. Simple things like installing a new countertop,
resurfacing/replacing the faces on cabinet doors and
drawers, a fresh coat of paint, and swapping out
cabinet knobs and drawer pulls can give the kitchen
an updated look.
BATH & BASEMENT
Just try to find someone who does not need an extra
bathroom! A new bathroom or a half-bath can add a
great deal of value to a home. Think about the older
split level homes that had both bathrooms upstairs,
20 | March 2010 Issue | Volume 21 | Number 3
and yet the family spends all its time on the lowest
level. A half-bath downstairs would greatly increase
its appeal. Or, what about finishing some or all of that
extra basement space to add a theatre room, pool
room, or children’s play area?
ENERGY EFFICIENCY
Energy efficiency is in the news every day. Green
building is all the buzz. So what does it mean to a
property manager? From the simple things like light
bulbs to the bigger projects like air barriers and
insulation, increased energy efficiency is something
that people are going to want. The new ENERGY STAR
federal tax credits provide a 30 percent tax credit
up to $1,500 in 2009 and 2010 for certain windows
and doors, insulation, roofs, HVAC, water heaters
(non-solar) and Biomass stoves. For Geothermal heat
pumps, solar panels, solar water heaters, fuel cells,
and small wind energy systems, there is a tax credit
on 30 percent of the cost with no upper limit through
2016. There are also ENERGY STAR appliance rebates
available. For additional information on energy efficiency and these programs, be sure to check out
www.energystar.gov/taxcredits.
CURB APPEAL
You want your property to look good inside and
look welcoming on the outside. If it is a multi-family
property, not only do you want the grounds to look
good, but you also want the parking lot well maintained. Lawn maintenance and landscaping are key
to bringing residents in and keeping them there. Pest
control is also an important factor. And do not forget
what a fresh coat of paint can do for the outside.
Whether you are managing homes, multi-family
communities, or office parks, now is the time to help
your clients maintain their properties. By knowing
the available renovation services and obtainable tax
credits, you can add great value to your clients’ properties at a fraction of the cost. +
A LETTER FROM BOB MACHADO, MPM
®
RMP®
PAST PRESIDENT OF NARPM ® AND MEMBER OF THE SACRAMENTO CHAPTER
As a past president of NARPM®, I have a lot
to be thankful for. While each past president spent a considerable amount of time
and money helping to make the association
a success (we currently have over 2,600
members), all of us have benefitted from
Robert Machado, MPM
RMP® CPM®, owns Home®
Pointe Property Management, RAM Property Services, and Creekside Lawn
Care, which manage and
maintain 2,000 residential
and commercial units in the
greater Sacramento region
from three offices. Bob is a
past national president of
NARPM® (1996–97), and
was a founding member of
the Sacramento Chapter
and past chapter president
(1992–93).
those efforts by receiving education, networking, business referrals, and leadership
experience. Many of us have developed
life-long friendships as well.
During the 2009 Convention and Trade Show in
Orlando, I began to think that the past presidents
could create an event to celebrate NARPM® and its
success, have an opportunity to see our fellow members, and give back to our communities all at the
same time.
A proven vehicle to do this is a golf tournament.
The date will be Wednesday, October 13, 2010, just
before the opening of the 2010 Convention. Both the
golf tournament and the convention will be in Seattle,
Washington, this year. It may be wet, but I am betting
on sunshine.
This event is not just going to be a celebration. It
is also a charity event. My plan is to have each past
president that participates take a turn and direct the
proceeds from that year’s event to the charity of their
DON'T WAIT TO REGISTER!
22 | March 2010 Issue | Volume 21 | Number 3
choice. To get the ball rolling, I have chosen Creative
Living Options (CLO) in Sacramento as my choice for
2010. This non-profit places adults that are not able
to live on their own in rentals of their choosing. It also
provides 24/7 care, as needed, so that the person,
usually along with a roommate, can have a life outside of an institution or group home. I know it works
because my son, AJ, who is 23 years old, lives in an
apartment in downtown Sacramento with the help
of CLO. He rents an apartment, with a roommate,
from fellow NARPM® member, Robert Winger, MPM®
RMP®. Find out more about this unique organization
at www.creativelivingoptions.org. Our goal is to raise
$10,000.00, which will be presented to CLO at the
Convention this year.
We need your help to make this event a success. Mark Kreditor, MPM® RMP®, Past President
from Dallas, Texas, has agreed to raise funds from
our affiliate members by securing sponsors for the
event. Chris Hermanski, MPM® RMP®, Past President
from Portland, Oregon, has located a great local golf
course (http://www.newcastlegolf.com/subcontent.
aspx?SecID=769) to work with. Betty Fletcher, MPM®
RMP®, Past President from Little Rock, Arkansas, is
working on signing up players.
I would like each of you to come to the event
and play golf, or come and be a caddy, cheerleader,
friend, or sponsor. A round of golf will cost $150
which includes a box lunch. We know that some of
you do not golf. Please do not let that stop you from
participating! We are also accepting donations of your
choosing as a Friend of CLO. The point is to have
some fun, network on the golf course, and raise some
money for a worthy charitable cause.
I hope each and every one of you will be a part of
this and participate as a player, sponsor, caddy, friend,
or recruiter of golfers. +
☞
MEMBERSHIP Growth
A WA RM WELC OME TO ALL THE NE W MEMBER S WHO JOINED FROM DEC EMBER 18 – JA NUARY 22.
PROFESSIONAL MEMBERS
Terri Alcala
Action Properties
Roseville, CA 95678
916-786-0649
Joseph F. Bielski
JBA Property Management, LLC
Fort Worth, TX 76102
800-522-4011
Stephanie A. Bielski
JBA Property Management, LLC
Fort Worth, TX 76102
800-522-4011
William B. Briggle
Macaw Properties, Inc.
Altamonte Springs, FL 32716
407-774-1874
Kurtis Bunck
RE/MAX Properties, Inc.
Colorado Springs, CO 80920
719-590-4752
Mona Giuliani
Giuliani Properties, Inc.
Los Banos, CA 93635
209-338-8707
Michelle Jones
ERA Anchor Properties
Fredericksburg, VA 22407
540-898-7800
Martha Chrisman
Marty Chrisman Property Mgmt.
Canyon Lake, TX 78133
210-326-5824
Bonnie Golden
Golden Rentals & Mgmt. Services
El Prado, NM 87529
575-758-9001
Thomas M. Kenny
T.M. Kenny Property Services
McLean, VA 22102
703-300-2911
Joyce Compton
Aquia Realty, Inc.
Stafford, VA 22555
540-850-5501
Cheryl L. Halloran
Pointe South, Inc.
Pensacola, FL 32507
850-492-2600
Kim Knights
Florida Executive Realty
Brandon, FL 33511
813-623-2800
Jeanne Crouch
Day-Lum Rentals & Mgmt.
Hilo, HI 96720
808-935-4152
Danny L. Hardeman
Blue Crown Properties
Dallas, TX 75244
214-432-4115
Victoria Lacey
Lacey Real Estate Services
Jarrell, TX 76537
512-791-3522
Michael Cummings
GKR Properties, LLC
Phoenix, AZ 85018
602-885-6718
Charlene M. Hart
Mountain West Properties
Fort Collins, CO 80525
970-221-1640
Bill Lampert
Elite Property Mgmt. & Leasing
Spring Hill, FL 34606
352-688-6500
Paul Davalos
Century 21 United Davalos
San Antonio, TX 78228
210-734-7253
Ashlie Haupt
Dave Poletti & Associates
Seattle, WA 98109
206-286-1100
Phillip H. Lancaster
Rock Point Real Estate, LLC
Lookout Mountain, TN 37350
423-400-0101
Dennis K. Dodson II
Oakstone Properties
Richmond, VA 23238
804-426-1660
Donna Hilderbrand
Donna Hilderbrand, Inc.
Colorado Springs, CO 80906
719-540-6404
Sherri Lindsey
Centennial Management
Shawnee Mission, KS 66285
913-648-1500
Chad Eichten
Midwest Realty Services
Plymouth, MN 55447
763-478-8067
David Hunt
W.A. Krauss & Company
Sunnyvale, CA 94087-2396
408-737-2300
Jordan Maddocks
Keyrenter Property Management
South Jordan, UT 84092
801-783-1303
Joel Elliott
EW Capital Management, LLC
Atlanta, GA 30349
404-343-2794
Paul Ilami
Denton County Property Mgmt.
Denton, TX 76202
940-735-1999
Elizabeth A. Madsen
Caravan Properties, LLC
Colorado Springs, CO 80915
719-570-0240
Cathy A. Forsythe
1st Choice, REALTORS®
Loveland, CO 80537
970-669-9696
Richard G. Jacobs
Maryland Residential Mgmt. Co.
Crofton, MD 21114
410-451-3300
Jeffrey Malik
San Diego, CA 92110
619-884-7500
Nicolas Gardner
Century 21 J. Pagel Realty
Tucson, AZ 85712
520-795-7031
George E. Johnson
24 | March 2010 Issue | Volume 21 | Number 3
All County Cumberland Prop. Mgmt.
Atlanta, GA 30339
770-431-4633
Mia Micaletti
Field Street Properties
Lombard, IL 60148
630-613-9390
Gilbert Moses
Century 21 United Davalos
San Antonio, TX 78228
210-734-7253
Kathy T. Talerico
Texas Star Management
Brookshire, TX 77423
281-375-8942
Tess Flores
Prudential Locations, LLC
Honolulu, HI 96815
808-738-3100
Angele O'Reilly
Florida Coastal Jax Realty
Jacksonville Beach, FL 32250
904-249-7676
Kristy R. Virga
Missoula Property Management
Missoula, MT 59808
406-251-8500
Shirley Furstenau
Henderson Mgmt. & Real Estate
Loveland, CO 80537
970-663-6311
Ralph Otto
Chula Vista, CA 91915
619-232-6886
Donna Vlahos
H & H Properties
Boise, ID 83705
208-388-3900
Elizabeth Mendoza
Century 21 United Davalos
San Antonio, TX 78228
210-734-7253
William J. Waldman
Carnahan & Associates
Woodland Hills, CA 91364
818-884-1500
Constance Rohas
Prudential Locations, LLC
Honolulu, HI 96815
808-738-3100
Jason Watkins
JTA Rentals
Nashville, TN 37205
615-329-9988
Kimberly Stanley
Elite Properties of Maryland
Baltimore, MD 21230
410-332-0662
Michael F. Riley III
Henderson Mgmt. & Real Estate
Loveland, CO 80537
970-663-6311
Bruce Weissich
Sterling Property Management
Las Vegas, NV 89146
702-315-6130
Bob Thompson
Prudential Locations, LLC
Honolulu, HI 96815
808-738-3100
Lawrence Rothamel
Georges & Company, Inc.
Charlottesville, VA 22903
434-977-3181
Dan Williams
Grizzly Property Mgmt., Inc.
Missoula, MT 59806
406-542-2060
Susan Silver-Bitow
International Estates Prop. Mgmt.
Carmel, CA 93921
831-277-5710
Robert G. Wright
Wright Realty Group, Inc.
Riverside, CA 92506
951-686-7653
Terri Owen
Maximum Realty Investments
Tavares, FL 32778
407-252-1814
Jorge E. Palma Perez
Riviera Property Management
Akumal, Quintana Roo, MX
77737
984-875-9018
Debra Slabaugh-Ford
Better Homes, Inc.
Cumming, GA 30041
770-887-4848
Ted Slathar
Profile Properties, LLC
Norwood, MN 55368
612-807-7270
Allison Sommerhalter
CC Realty, LLC
Tempe, AZ 85281
480-682-3255
Devan Struppler
Prudential Missoula Prop. Rentals
Missoula, MT 59801
406-728-8270
Darrell M. Takanishi
Takanishi Real Estate, LLC
Honolulu, HI 96814
808-593-7705
SUPPORT STAFF
Karyn Beaty
Properties Unlimited of TN
Murfreesboro, TN 37130
615-890-6565
Ped Bruan
Prudential Locations, LLC
Honolulu, HI 96815
808-738-3100
Margaret Chock
Prudential Locations, LLC
Honolulu, HI 96815
808-738-3100
Josette Cruz
Prudential Locations, LLC
Honolulu, HI 96815
808-738-3100
Kim Van Schenck
Prudential Tropical Realty
Port Richey, FL 34668
727-849-9400
AFFILIATES
Richard Barnett
Pointwide.com
Red Lodge, MT 59068
866-551-9938
Jennifer Ege
Beacon Bg Screening Services
Venice, FL 34285
941-408-1788
Kelly Gontarski
StarPoint Screening
Pensacola, FL 32501
850-262-0002
James O'Neill
New Empire Group
Long Beach, NY 11561
516-431-8300
Greg Wehrer
PREMIER Property Maintenance
Pleasant Hill, CA 94523
925-348-3470
2010 Designation Candidates
(since 2009 convention)
RMP® CANDIDACY
Angela Allen
Keith Becker
Barbara Barrows
Gregg Birdy
David Campbell
Joe Collier
Laurie Collins
Stephanie Crandell
Mary Ann Crumpton
Bill Evans
Mark "Buzz" Farlow
Carol Griggs
Deanna Hansen
Deryk Harper
Justin Herbelin
Cindy Jacobs
Kasey Medina
Hunter Miley
Deborah Porth
Charles Riska
Nick Scarabosio
John Scheffert
Dave Shearer
David Thomas
George Trombley
Kristi Villani
MPM® CANDIDACY
Karen Ayers, RMP®
David Birdy, RMP®
Debra Carson, RMP®
Hugh Ritchie Cross, RMP®
Bill Evans, RMP®
Eric Hoglund, RMP®
Kevin Martin, RMP®
Tracey Norris, RMP®
Andrew Propst, RMP®
Worth Ross, RMP®
CSSsm CANDIDACY
Laura Hughes
Christy McGory
Cristy Roberts
Start down the Road to Designation today!
March 2010 Issue | Volume 21 | Number 3 | 25
AMBASSADOR Program
E A RN RE WA RD S A N D AC H I E V E A M B A S S A D O R S TAT U S FO R REF ERRI N G N E W N A RPM ® MEMB ER S .
Who better to spread the word of the benefits of NARPM® than
its members? To achieve Ambassador status, you must refer
five new members in one year. You will then receive an award
certificate and a $245 NARPM® credit that can be used toward
your annual dues, upcoming events, education classes, and more!
You can earn multiple award certificates in a 12-month period, so
be sure you continue referring new members even after you have
achieved Ambassador status.
DECEMBER 9, 2009 – DECEMBER 30, 2009
NEW MEMBER
Paul Lower
Michael L. Foxworthy
Annie Foxworthy
W. Adam Foxworthy
Christopher M. Spencer
Caleb Lee
David Kadleck
Jim Berman
Kirk Gillespie
James Strelec
Sean Danby
Bronson Reyna
Bob Abbott
Ashley Martin
Christy McGory
Laura Hughes
J. Scot Halladay
Kari Neumiller
Toni Morgan
Daniel Anderson
Kayla Berry
Jodi Brace
Ginny Casselman
Kate Erbe
Hector Felix
Kristina Fogliano
Melissa Guerrero
Sarah Johnson
Ron Lederman
Jane McCawley
Michael Noggle
Susan Reeves
Travis Reich
Sandy Shannon
Carolyn Summers
Kim Tracy
Devan Struppler
Angelita Pasion
REFERRING MEMBER
Cindi Shaffer
Cindi Shaffer
Cindi Shaffer
Cindi Shaffer
Cindi Shaffer
Stephen Foster, MPM® RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Kevin Martin, RMP®
Tony Drost, MPM® RMP®
Sherrie Featherly, RMP®
Sherrie Featherly, RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Anne McCawley, MPM® RMP®
Lisa Gohrick
Carl Frazier
26 | March 2010 Issue | Volume 21 | Number 3
1.
2.
3.
Contact NARPM® National for Membership Application
brochures. Upon request, National can mail the application
directly to the prospective member.
The 12-month period to obtain five new members starts the
day the first application is processed.
When the fifth application is received, an award certificate
and a recognition certificate will be issued and dated. A $245
NARPM® credit will also be issued.
NEW MEMBER
Kim Van Schenck
Jesse Gilbert
Karl Mortensen
Serina LaCombe
Susan Garvin
Andrew Walter
Denise Rogers
Sue Ann Lee
Grace Roberts
Jack Sutherland
Bob Thompson
Tess Flores
Constance Rohas
Margaret Chock
Josette Cruz
Ped Bruan
Paul Davalos
Gilbert Moses
Elizabeth Mendoza
Jill Starmer
Kimberly Stanley
Steven Dunbar
Kathy Eckhardt
Joyce Faubel
Janet Gilbert
Susan Jubilee
Angie King
Duke O'Connor
Breese Spruill
Sharon Woodrum
Renate Alvarez
REFERRING MEMBER
Elizabeth Morgan, MPM® RMP®
V. Blair Hart
Jennifer Newton
Steve Smith
Steve Smith
Carolyn Rogers, MPM® RMP®
Carolyn Rogers, MPM® RMP®
Carolyn Rogers, MPM® RMP®
Carolyn Rogers, MPM® RMP®
John Bradford, RMP®
Bradley Isa
Bradley Isa
Bradley Isa
Bradley Isa
Bradley Isa
Bradley Isa
Karen Dixon
Karen Dixon
Karen Dixon
Sue Flucke
John Bailey
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Trudy Hoff, RMP®
Dawn Crawford, MPM® RMP®
2010 AMBASSADORS
Chantel Bachar
Dawn Crawford, MPM® RMP®
Trudy Hoff, RMP®
Robert Machado, MPM® RMP®
Kevin Martin, RMP®
Anne McCawley, MPM® RMP®
Cindi Shaffer
Samantha Simmons
T.J. Tompkins
Robert Winger, MPM® RMP®
DESIGNATION Classes
D EM O N ST R AT E T H AT YO U H AV E E X PER T K N OWL ED GE A B O U T RE S I D EN T I A L P RO P ERT Y M A N AG EM EN T.
Interested in
Sponsoring?
Opportunities are
available to chapters
that would like to
further member
education and
increase their chapter
funds. However, it
takes time to plan
a class so give your
chapter five to six
month’s lead-time if
you wish to sponsor.
DATE
LOCATION
April 12, 2010
April 12, 2010
April 12, 2010
April 13, 2010
April 21, 2010
April 21, 2010
April 22, 2010
April 23, 2010
April 28, 2010
April 28 & 29, 2010
April 29, 2010
April 30, 2010
May 19, 2010
May 19, 2010
May 21, 2010
Concord, CA
Concord, CA
Concord, CA
Concord, CA
Lakewood, CO
Lakewood, CO
Lakewood, CO
Lakewood, CO
Atlanta, GA
Atlanta, GA
Atlanta, GA
Atlanta, GA
Spokane, WA
Spokane, WA
Spokane, WA
1.
Online Designation Courses are now available
through OMG Distance Learning. For information
and/or to enroll visit www.narpm.org/education.
CLASS
③ Ethics
⑥ Office Operations
⑫ Owner/Client
⑥ Marketing
⑥ Marketing
⑫ Maintenance Co.
⑥ Office Operations
③ Ethics
⑥ NARPM® 101
⑫ Personnel Procedures
⑥ Marketing
③ Ethics
⑥ Tenancy
⑫ Personnel Procedures
③ Ethics
Mail form below to
NARPM®, 638 Independence Parkway,
Suite 100, Chesapeake, VA 23320.
2.
Fax your form with
credit card payment
to 866-466-2776.
Please do not mail
the original.
INSTRUCTOR
Candi Swanson, MPM®
Ray Scarabosio, MPM®
Sylvia Hill, MPM®
Ray Scarabosio, MPM®
Betty Fletcher, MPM®
Dave Holt, MPM®
Betty Fletcher, MPM®
Robert Lynde, MPM®
Robert Locke, MPM®
Betty Fletcher, MPM®
Fred Thompson, MPM®
Tony Drost, MPM®
Vickie Gaskill, MPM®
Suzanne Cameron, MPM®
Vickie Gaskill, MPM®
3.
Online registration
is also available
through Internet
Member Services at
www.narpm.org.
FEES (subject to change)
⑥hour Course Early Registration* Registration
Member
Non-member
Retake
RMP®/MPM®
Candidate
⑫hour Course
Member
Non-member
Retake
RMP®/MPM®
Candidate
③hour Ethics
Member
Non-member
$195
$295
$75
$100
$180
$250
$350
$150
$150
$250
$395
$495
$150
$200
$360
$450
$550
$300
$350
$450
$45
$95
$45
$95
*to receive the early registration price, payment must be postmarked,
faxed or e-mailed 30 days prior to the class.
Name _______________________________________________________________
Company _____________________________________________________________
Address ______________________________________________________________
City/ST/Zip ___________________________________________________________
Phone ________________________________ Fax ___________________________
E-mail _______________________________________________________________
Register for Classes
Name of Class
Class Date
___________________________________ _________________ $ ________
___________________________________ _________________ $ ________
Total $ ________
COURSE INFORMATION
•
•
•
Course flyers containing additional information may be
downloaded from www.narpm.org/education/schedules.html.
All materials will be given to students on the day of the class.
Attendees required to make their individual hotel reservations.
CANCELLATION POLICY
Cancellations must be received in writing. If cancellation notice is
received at least 30 days prior to the class, a full refund will be issued
less a $25 processing fee. If cancellation notice is received less than
30 days before the class, a 50% refund will be issued. No refunds will
be made on the day of the class; however, the registration fee can be
applied to a later class with a $25 transfer fee.
If NARPM cancels the course because minimum registrations have
not been met or for any other reason, then tuition paid will be fully
refundable. All courses are subject to cancellation by NARPM®.
®
Cost
___________________________________ _________________ $ ________
Method of Payment
† I have enclosed a check for $ __________ Check # _______________________
† Please charge my credit card in the amount of $ _________________________
† Visa
† MasterCard
† Discover
† American Express
Card Number _______________________________ Exp. Date _________
Name of Cardholder ___________________________________________
Signature _____________________________________________________
I authorize NARPM® to charge my credit card.
NARPM®
638 Independence Parkway, Suite 100
Chesapeake, VA 23320
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