Middleware services from IBM— success stories.

Transcription

IBM Global Technology Services
OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
Infrastructure Services
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Demand Infrastructure
Services
IBM Infrastructure
Optimization Services
Middleware services from IBM —
success stories.
A guide to client references
Innovating and optimizing for business value using middleware services from IBM
Seventy-eight percent of CEOs believe the integration of business and IT is critical, and they believe integration is
the gateway to lower costs, increased revenue, and improvements in operational efficiency and customer satisfaction.1 CIOs must respond using the keys to integration: innovation and optimization. They need to build and support
innovative business models and IT capabilities, and they have to optimize existing investments for maximum value
and flexibility.
Our clients are looking to us to help them:
•Integrate their business processes and applications to enable business flexibility
•Manage IT more like a business while enhancing IT services
•Create trusted, actionable information from their data resources
•Optimize their infrastructures for cost savings and efficiency.
Building infrastructures that support innovation and optimization
We are helping our clients build infrastructures that meet their needs with a comprehensive lifecycle of services in
five areas of emphasis:
•IBM SOA Integration Services: connecting and reusing existing assets to create a service-oriented architecture
(SOA)–based IT infrastructure, while safeguarding investments with governance and oversight
•IBM Application Infrastructure Services: improving the scalability, availability and utilization of Web-based
applications with the help of our consolidation and virtualization experts
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
•IBM IT Lifecycle Management and Governance Services: simplifying control of your IT environment with portal-based
dashboards and standardized processes of advanced IT service management capabilities
•IBM Information on Demand Infrastructure Services: simplifying the consolidation and timely delivery of relevant information with practices and infrastructure solutions to promote more effective data management
•IBM Infrastructure Optimization Services: testing and optimizing your current IT infrastructure to maximize its flexibility
and efficiency
Client references can offer organizations assurance that their investments in infrastructure will pay off. This guide tells the
stories of clients that are successfully using our services built around IBM middleware products — IBM WebSphere®, IBM
DB2®, and IBM Tivoli® (including IBM Maximo) technology — to achieve real business value. The middleware solutions
showcased represent cross-IBM capabilities to deliver integrated solutions that incorporate hardware, software, middleware
and services.
How to use this guide
This reference guide can help you understand IBM’s capabilities in the middleware services area and demonstrate them to
clients. Use it to quickly find stories that illustrate how IBM has delivered high-quality and valued services for middleware
services needs.
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Featured middleware references, by service
IBM maintains a comprehensive list of middleware accounts that can be used to illustrate the many choices we can offer to
clients — by sector, industry and geography. Click on the links below to view each reference.
IBM SOA Integration Services
• World-leading manufacturer of welding systems cuts filesupport costs by integrating its supply chain management
solution with backend systems
• U.S. regional emergency response organization improves
disaster management preparedness with a virtual emergency operations center system
• Polish division of global bank improves partner collaboration and supports new service lines
• U.S. insurer supports multiple delivery channels with
common services and lower costs
• Cable television provider builds an SOA to better manage
its content and integrate processes
• European country improves collaboration among police
stations and reduces criminal record search times with an
online data repository
• Global automobile manufacturer consolidates its servers to
reduce complexity and total cost of ownership
• Global insurance company serves customers more efficiently and sharpens its competitive edge with SOA
IBM Application Infrastructure Services
• French express shipment company deploys a pilot radio
frequency identification parcel-tracking system
• Automotive credit application manager upgrades its Webbased system with SOA and becomes more competitive
• International holding company for sun-bed distributors
leverages a Web portal to handle 30 percent of its orders
online and extends support services to dealers
• Teaching and research university enhances collaboration
and improves information accessibility with a Modern IT
Working Environment
• Global automobile manufacturer consolidates its servers to
reduce complexity and total cost of ownership
• Large Mexican bank reduces costs and simplifies channel
integration with a new branch banking system
• Large Japanese city transforms its paper-based processes while reducing IT costs
• Italian division of leading automobile manufacturer
improves production-line efficiency with a radio frequency
identification–based component tracking solution
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
Featured middleware references, by service (continued)
IBM SOA Integration
Services
IBM IT Lifecycle Management and Governance Services
IBM Application
• Brazilian retailer improves the health of its IT infrastructure
with automation and monitoring tools
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
• Large Japanese city transforms its paper-based processes while reducing IT costs
• Financial services provider upgrades its desktop and
server environment
IBM Information on Demand Infrastructure Services
• European country improves collaboration among police
stations and reduces criminal record search times with an
online data repository
• Canadian university reduces its database maintenance costs
• IT service provider gains better performance and lowers
its database software costs by 40 percent
• Italian division of leading automobile manufacturer
• Large Mexican bank reduces costs and simplifies channel
• Large Japanese city transforms its paper-based processes
while reducing IT costs
• Banking division of postal service builds a central data
warehouse for storing and analyzing customer information
• Large U.S. grocer improves system and data availability
while also facilitating future growth
• Railway operator reduces its total cost of ownership and
software licensing costs through hardware consolidation
IBM Infrastructure Optimization Services
• U.S. financial services provider improves customer satisfaction by resolving Web site performance issues
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
World-leading manufacturer of welding systems cuts
file-support costs by integrating its supply chain
management solution with backend systems
Client requirements:
In business for more than 100 years, this producer of welding equipment and
metal cutting systems had recently implemented a supply chain management
(SCM) solution designed to automate its delivery and replenishment processes.
Unfortunately, a lack of integration with the client’s backend systems limited the
capabilities and efficiency of the new SCM software. When the company needed
to back up or share information between systems, it had to transmit the data
manually (often via fax). In addition, the company wanted to update its aging
hardware environment, which lacked the availability it required for its missioncritical applications.
Location:
Sweden
Industry:
Fabrication and assembly
Profile:
A world leader in the production
of welding equipment and metal
cutting systems
Size:
Enterprise with 6,500 employees
Solution:
IBM created an integration platform based on IBM WebSphere® Message Broker
for Multiplatforms software and IBM System x™ 346 hardware. The WebSphere
software acts as a central messaging hub for the client’s software environment,
and IBM WebSphere MQ V5.3 software forwards data between its manufacturing systems, its Centiro logistics software and other enterprise resource planning
(ERP) applications from a variety of vendors.
Benefits:
•Streamlined supply chain processes
•Improved return on capital employed (ROCE) ratio
•Reduced file-support costs by 95 percent
•Achieved three-month reduction in implementation timeframe, which saved
roughly €12 million
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Polish division of global bank improves partner
collaboration and supports new service lines
Location:
Poland
A Polish division of a global financial institution had gone to great lengths to
build a comprehensive, tightly integrated application infrastructure to manage
its several business operations. Once it recognized the value of this approach, it
decided to extend this functionality to its business partners for improved collaboration and communication. The client also wanted to provide direct 24x7 online
access to its customers, thereby improving overall service levels and customer
satisfaction. But it wanted to do all this without making any changes to its existing
core IBM System i™ platform and with minimal new application development.
Industry:
Banking
Profile:
Size:
A division of a leading global
banking group that offers
banking, insurance and asset
management services
Global banking group is an
enterprise with more than
110,000 employees
Solution:
IBM helped solve the problem by implementing an XML messaging framework
using two IBM WebSphere® DataPower® Integration Appliance XI50 devices for
protocol bridging and data transformation of backend IBM System i resources.
The WebSphere DataPower Integration Appliance XI50 devices bridge the data
to message queuing (MQ), which the System i platform understands by default.
The XI50 device converts the data field by field from American Standard Code
for Information Exchange (ASCII) to Extended Binary Coded Decimal Interchange
Code (EBCDIC) and then to the System i format. As a result, the backend legacy
applications need not be changed.
Benefits:
•Faster ROI
•Ability to improve customer service levels cost-effectively
•Improved flexibility, which helps the bank react more quickly to customer
service requests and also work more closely with business partners
•Ability to use the newest standards
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Cable television provider builds an SOA to better manage
IBM Information on Demand
One of Korea’s premier cable television program providers, the client had
amassed a large storehouse of analog videotapes that made it difficult to quickly
store, search, retrieve and repurpose video media. This not only inhibited staff
productivity and complicated the organization’s ability to offer on demand access
to existing collateral, but it also made it difficult to interface with the organization’s
business applications. To derive the most value from its existing assets, the client
needed a digital content management system that would integrate with key business systems for increased functionality and business support.
Location:
Korea
Industry:
Media and entertainment
Profile:
Size:
A premiere cable television
company supporting a broad
range of television channels
Small-to-midsize business
Solution:
IBM migrated the existing video environment to a digital video management
system built with IBM DB2 ® software for IBM AIX® technology and IBM DB2
Content Manager software for AIX technology, and supported by IBM Rational®
and IBM WebSphere® software as well as IBM System p5™ hardware. IBM stored
most video files on an IBM System Storage™ DS4800 disk system and the remaining
low-resolution video files on an IBM System Storage N3700 system. IBM WebSphere
Business Integration Message Broker for AIX V6 and IBM WebSphere MQ for
AIX V6 technology work as the integration platform that supports an SOA and
extend access to the videos and corresponding information to additional systems.
Benefits:
•Ability to get maximum value from existing video assets through improved
access and management
•Simplified internal operations
•Reduced video archival costs
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Global automobile manufacturer consolidates its servers
to reduce complexity and total cost of ownership
A major automobile manufacturer had been supporting its expanding global
operations in 44 countries through two data centers housing a sprawling army
of 76 stand-alone servers. Because the servers were taking up valuable datacenter space, driving up software licensing costs, and increasing operations and
maintenance expenditures, the client wanted to cut costs and boost its competitiveness by virtualizing its servers.
DataIntegration
Management
Services
IBM SOA
Services
IBM APPLICATION INFRASTRUCTURE SERVICES
Location:
Korea
LOCATION:
Industry:
Germany
Telecommunications
INDUSTRY:
Profile:
Automotive
A key cable television operator
PROFILE:
A world-renowned automobile
manufacturer
SIzE:
Large enterprise with ,000
employees
Solution:
IBM helped the client consolidate its 76 servers down to only 6 servers, while
also reducing complexity and total cost of ownership (TCO). The solution is
based on IBM System p5™ 570 servers, IBM System Storage™ hardware, and
IBM WebSphere® and IBM Tivoli® software.
Benefits:
•
•
•
•
•
Reduced IT complexity and TCO
More highly available computing environment
Greater ability to meet fluctuating computing needs
Near-continuous availability for mission-critical applications
Advanced performance and management capabilities
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Global insurance company serves customers more
efficiently and sharpens its competitive edge with SOA
Like many peer companies, a leading global insurance company had traditionally delivered its products and services to the public through insurance brokers.
However, it wanted to extend its products and services directly to customers by
turning its informational Web site into an online commerce site that would provide
services such as insurance quotes and interactive help for customers shopping
for insurance. But to launch this site in a cost-effective manner, the client needed
to integrate its Web site with its existing mainframe environment.
DataIntegration
Management
Services
IBM SOA
Services
Location:
Korea
Industry:
Location:
Telecommunications
Netherlands
Profile:
Industry:
A key cable television operator
Insurance
Profile:
Size:
A leading global insurance
company
Enterprise with more than
170,000 employees
Solution:
IBM helped build a service-oriented architecture (SOA) and designed and
deployed an online commerce Web site based on the IBM WebSphere ® platform. It began by evaluating the client’s existing IT processes, organization
and technology and then identifying key areas for improvement, along with
recommendations for upgrading and transforming the infrastructure. Next, the
IBM team developed and tested the SOA design, which included a complete
hardware and software package. The team thoroughly tested the new SOA
environment and built sample services to confirm that the Web site would
function properly.
Benefits:
•Easier, faster way for customers to shop for insurance
•Enhanced relationship between client and insurance brokers
•Ability for the client and its brokers to approve customer applications online
•Sharper competitive edge
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FEATURED REFERENCES
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IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
French express shipment company deploys a pilot radio
frequency identification parcel-tracking system
Location:
France
Operating in a highly competitive marketplace where customer demand for
on-time delivery of parcels is high and tolerance for error is low, this express
shipment company wanted to build on its marketplace position by improving
its tracking and customer notification systems. Its existing barcode scanning
system could not always effectively handle periodic, unpredictable spikes in
package volume. To transform itself into an innovative, service-oriented company, the client needed an efficient, accurate way to track packages, plus a
way to provide customers with quick access to up-to-date information about
the status of their parcels.
Industry:
Travel and transportation
Profile:
Size:
A leading long-distance
shipment company with a
network of 55 local agencies
across France
Large enterprise
Solution:
IBM designed and deployed a pilot radio frequency identification (RFID) parceltracking system for the company’s night delivery service that integrates with the
client’s supply chain and is built on technology that includes IBM WebSphere®
RFID Premises Server V1.0 software.
Benefits:
•Reduced the number of misrouted parcels by 30 percent
•Cut dispute resolution costs by 20 percent
•Lowered customer inquiry calls by 1,000 a day
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Automotive credit application manager upgrades its Webbased system with SOA and becomes more competitive
Location:
United States
A firm that manages and administers a Web-based credit application management system for car dealers wanted to become more competitive by upgrading
its application platform so it could support more users. In addition, the company wanted to differentiate its system within the marketplace by implementing
a service-oriented architecture (SOA) and leveraging Web services to build a
more flexible system that could respond quickly to users’ changing needs.
Industry:
Automotive/banking
Profile:
Size:
An administrator of Web-based
credit application management
systems for the automotive
industry
Solution:
With IBM’s help, the company built a robust SOA for its credit application management system using upgraded IBM WebSphere® software. It deployed IBM
WebSphere Application Server Network Deployment V5.0 software as the primary
application platform for the environment. The WebSphere Application Server
software offers Web application services, performs capacity management and
supports server clustering. IBM WebSphere MQ V5.3 software supports all data
transfer and virtually guarantees receipt of business partner transactions, mostly
between the dealers and financing companies.
Benefits:
•Ability to provide an open, integrated, Web-accessible solution for customers
•Flexibility to bring new services to the marketplace more quickly than the
competition
•More resilient and reliable platform to support the system
•Improved ability to change the system to meet evolving customer requirements
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IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
International holding company for sun-bed distributors
leverages a Web portal to handle 30 percent of its orders
online and extends support services to dealers
Although this company relies on dealers to market its products and a specialized service organization, technicians and field-service employees to service the
products, it had been using multiple enterprise resource planning (ERP) systems and traditional communications tools — for example, telephone, e-mail or
fax machines — to interact with these individuals and organizations. To optimize
access to important business information across its enterprise, the company
wanted to deploy an Internet portal that would offer a basic integration framework
to support a future service-oriented architecture (SOA) environment.
Location:
Germany
Industry:
Electronics
Profile:
Holding company for sun-bed
distributors
Solution:
IBM implemented a Web portal based on IBM WebSphere® Portal Express
software, a suite of IBM WebSphere products and IBM Rational® Application
Developer for WebSphere Software technology.
Benefits:
•Gained the ability to handle 30 percent of the service orders through the portal
that were previously conducted by telephone or fax
•Saved approximately 7 percent on IT costs
•Increased the speed of doing business for 350 dealers
•Achieved faster reaction times and improved customer satisfaction levels
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Teaching and research university enhances collaboration
and improves information accessibility with a Modern IT
Working Environment
To enhance the learning experience and increase administrative efficiency, the
university wanted to improve its campuswide IT-based collaborative infrastructure, which included disparate and incompatible IT systems. By virtualizing its
infrastructure, the university hoped to provide quick and easy access to information about studies and on-campus social activities, along with Web-based
collaborative workspaces that allowed the staff to share information. The university also wanted users to be able to personalize their desktop environments with
favorite applications, data, news feeds and discussion groups.
Location:
United Kingdom
Industry:
Education
Profile:
A leading teaching and research
university
Size:
Enterprise with 25,000 students
and 5,500 staff members
Solution:
IBM provided consultation, assessment, planning, design and implementation
services for a Modern IT Working Environment (MWE), which included a serviceoriented architecture (SOA) and an IBM Virtual Infrastructure Access Services
security solution. Based on proven technologies and methods, the Virtual
Infrastructure Access Services solution delivers an innovative way of providing
end users with security-rich, tailored, single sign-on access to the university’s
information and resources through virtual workplaces. The MWE implementation included a phased rollout of hardware, software and services, including IBM
BladeCenter® servers and IBM System Storage™ devices. In addition, IBM will
implement an SOA, comprising tightly integrated IBM WebSphere®, IBM Lotus®,
IBM Rational® and IBM Tivoli® software components.
Benefits:
•Ability to easily add, delete and modify Web-based services without timeconsuming application coding
•Secure, customized 24x7 access to applications and information for students
with virtually any supported device
•Quicker ROI with faster project delivery and reduced effort
•Improved system manageability
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
U.S. regional emergency response organization improves
disaster management preparedness with a virtual
emergency operations center system
An emergency response organization serving a large U.S. Midwestern city and
surrounding counties had been relaying information from emergency operation
centers to first responders by telephone or radio, which was too slow, inefficient
and unreliable. In addition, each county had a separate computer network, which
made it difficult to compile the necessary data on in-field developments to begin
suitable recovery planning efforts. The client wanted to invest in a cutting-edge,
integrated, rapid response system that could provide fast and reliable communication, powerful collaboration tools, and incident response management.
Location:
United States
Industry:
Government
Profile:
A regional emergency response
organization
Solution:
IBM implemented a single, centralized rapid response virtual emergency operations
center system solution that leverages a service-oriented architecture (SOA) enabled
with IBM WebSphere® software. It also used IBM WebSphere Portal – Express Plus
V5.1 software to implement a portal, which enables government departments within
the region to access the emergency management system and rapid response applications. Up to 1,000 officials can use personal digital assistants (PDAs) or laptops to
quickly access data, assets and resources stored in an IBM DB2® data server and
synchronized with IBM Tivoli® Directory Integrator software.
Benefits:
•Ability to execute faster, more coordinated responses to disasters by linking all
involved government agencies and emergency response organizations seamlessly
•Accelerated access to comprehensive disaster information from three days to
one hour
•Improved ability to quickly assess damage across the region, direct supplies
and personnel accordingly, and then monitor the progress of recovery efforts
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FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
U.S. insurer supports multiple delivery channels with
common services and lower costs
Location:
United States
This large U.S.-based insurer needed a better way to manage its new Java™
Platform, Enterprise Edition (Java EE) applications and workloads, which were
running on an IBM System z™ server with the SUSE Linux® operating system. It
needed to reduce its provisioning windows, increase its flexibility and develop
better capacity planning.
Industry:
Insurance
Profile:
Size:
A privately owned mutual
insurance company specializing
in property and casualty
insurance
Large enterprise
Solution:
IBM implemented IBM WebSphere ® Application Server Network Deployment
V5 software, a Java EE and Web application server with deployment services. It
also implemented IBM WebSphere MQ V5 software to handle message queuing
between the client’s applications.
Benefits:
•Reduced IT infrastructure costs by 50 percent
•Expects to save US$15 million over the first three years
•Requires one-fifth the number of IT staff to support
•Simplified the operational support model
•Virtually eliminates much of the administrative focus of the IT staff
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
European country improves collaboration among police
stations and reduces criminal record search times with
an online data repository
Location:
Slovakia
This government agency had been storing case files, criminal records and similar documents in a variety of databases located at police stations throughout the
country. When stations requested information from each other, the documents
were transmitted by e-mail in massive text files. This collaboration method was
not only difficult to maintain, error prone and lacking in search capabilities, but
it also lacked the complicated security measures needed to protect the police
force from accusations of document tampering. The government needed a central database with a consistent Web-based interface for police officers to log in
and quickly locate files related to ongoing investigations
Industry:
Government
Size:
Large enterprise
Solution:
IBM designed an online data repository supported by IBM WebSphere® and IBM
Tivoli® software running on IBM System p5™ 570 servers with the IBM AIX® 5L™
V5.3 operating system. An IBM DB2® Universal Database™ V8.2 data server acts
as the heart of the criminal database, while Web access is supported by IBM
WebSphere Application Server V6.1 software.
Benefits:
•Uniform access to criminal records, resulting in an approximate 20 percent
increase in officer productivity with regard to paperwork processes
•Ability to cut computer response times in half and reduce record search times
from days to seconds
•Simplified intradepartmental collaboration, resulting in better-informed officers
and more effective policing
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FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Global automobile manufacturer consolidates its servers
to reduce complexity and total cost of ownership
A major automobile manufacturer had been supporting its expanding global
operations in 44 countries through two data centers housing a sprawling army
of 76 stand-alone servers. Because the servers were taking up valuable datacenter space, driving up software licensing costs, and increasing operations and
maintenance expenditures, the client wanted to cut costs and boost its competitiveness by virtualizing its servers.
Location:
Germany
Industry:
Automotive
Profile:
A world-renowned automobile
manufacturer
Size:
Large enterprise with 325,000
employees
Solution:
IBM helped the client consolidate its 76 servers down to only 6 servers, while
also reducing complexity and total cost of ownership (TCO). The solution is
based on IBM System p5™ 570 servers, IBM System Storage™ hardware, and
IBM WebSphere® and IBM Tivoli® software.
Benefits:
•Reduced IT complexity and TCO
•More highly available computing environment
•Greater ability to meet fluctuating computing needs
•Near-continuous availability for mission-critical applications
•Advanced performance and management capabilities
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FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Location:
Korea
Industry:
Profile:
Size:
Solution:
and IBM WebSphere® software as well as IBM System p5™ hardware. IBM
stored most video files on an IBM System Storage™ DS4800 disk system and the
remaining low-resolution video files on an IBM System Storage N3700 system.
IBM WebSphere Business Integration Message Broker for AIX V6 and IBM
WebSphere MQ for AIX V6 technology work as the integration platform that supports an SOA and extend access to the videos and corresponding information to
additional systems.
Benefits:
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FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Location:
Netherlands
Industry:
Insurance
Profile:
Size:
company
170,000 employees
Solution:
deployed an online commerce Web site based on the IBM WebSphere ® platform. It began by evaluating the client’s existing IT processes, organization
and technology and then identifying key areas for improvement, along with
recommendations for upgrading and transforming the infrastructure. Next, the
IBM team developed and tested the SOA design, which included a complete
hardware and software package. The team thoroughly tested the new SOA
environment and built sample services to confirm that the Web site would
function properly.
Benefits:
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FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Large Mexican bank reduces costs and simplifies channel
A large Mexican bank wanted to give its branch employees access to accurate,
integrated information so tellers could perform sales and service tasks while
delivering enhanced customer service. The bank wanted to integrate teller tools
as seamlessly as possible so it could achieve a multichannel strategy and communicate with customers via traditional and emerging channels, such as call
centers, automated teller machines (ATMs) and the Internet.
Location:
Mexico
Industry:
Banking
Profile:
Size:
A leading banking and financial
services company
Large enterprise
Solution:
IBM built the client a new branch banking system using an open-systems architecture to help ensure flexibility and future system compatibility. The solution is
built on IBM WebSphere® Application Server software, which runs a new Java™
platform–based teller system. The system runs on two highly scalable IBM
System z™ servers, so the bank does not need to deploy regional servers or servers in individual branches. The WebSphere middleware delivers a highly available
transaction engine with advanced performance and management capabilities.
Benefits:
•Access to accurate, integrated information for tellers, which empowers them to
perform sales and service tasks while delivering high levels of customer service
•Faster time to market because of the ease of developing new functionality
•Simplified integration of traditional and emerging channels
•High availability and responsiveness, scalability, robustness and solid performance
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FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Large Japanese city transforms its paper-based
processes while reducing IT costs
As part of its effort to strengthen its administrative processes, this large Japanese
city decided to replace the manual, paper-based processes it used to perform a
great deal of its business, which placed a hefty administrative burden on its staff.
In addition, the city’s information technology comprised numerous unrelated
systems that were expensive to maintain and lacked integrative capabilities. The
city wanted to transform its business processes and become more efficient by
implementing an integrated IT platform.
IBM IT Lifecycle Management and
Governance Services
Location:
Japan
Industry:
Government
Profile:
Size:
One of the largest cities in Japan
Large enterprise
Solution:
IBM deployed a service-oriented architecture (SOA) to help the city become
more flexible and efficient. It provided the client with a set of discrete business
processes, or components, that are easy to use and reuse and combine seamlessly across the enterprise. A Web services interface enables city employees to
access and leverage the business functions, and IBM WebSphere® Application
Server Network Deployment V6.0 software provides the client with a secure,
dynamic platform for the SOA. The new IT infrastructure includes IBM System x™
servers running the Red Hat Linux® operating system, a suite of IBM Tivoli®
software tools, IBM DB2® information management software and a storage area
network (SAN) environment.
Benefits:
•Significantly reduced IT maintenance costs, staffing costs and paper consumption
•Increased flexibility and integrated business processes
•Enhanced performance and availability
•Enhanced security
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Italian division of leading automobile manufacturer
Although this automobile manufacturer’s paper-based spreadsheet method of
tracking parts and correlating them with specific vehicle identification numbers
(VINs) on creation usually worked, human error occurred from time to time and
delayed production. Furthermore, paper and printing costs made the process
expensive over time. As a result, the company wanted to improve production efficiency and reduce costs by implementing an infrastructure that would support a
radio frequency identification (RFID) tracking system.
Location:
Italy
Industry:
Automotive
Profile:
Size:
The Italian operations of
a global automobile and
motorcycle manufacturer
employees
Solution:
IBM helped the company design and implement a new RFID-enabled componenttracking solution comprising IBM WebSphere® software, an IBM DB2 ® 9 data
server and IBM System x™ hardware. Employees use wireless devices to scan
RFID-tagged components and VINs into the system. All data is subsequently
collected by the IBM DB2 9 data server, which is responsible for managing
10,000MB of VIN and component-related information. A custom-developed
Java™ Platform, Enterprise Edition (Java EE) application — powered by IBM
WebSphere Application Server Network Deployment V6 software — enables
employees to track inventory throughout the production lifecycle.
Benefits:
•Fewer errors and improved production efficiency
•Improved product quality and corresponding improvement in
customer satisfaction
•Ability to provide suppliers with accurate inventory data
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Brazilian retailer improves the health of its IT
infrastructure with automation and monitoring tools
Governance Services
Location:
Brazil
Industry:
Retail
Although this major Brazilian retailer recognized the need for a high-availability
infrastructure to support its day-to-day business operations, it still did much of its
troubleshooting over the phone, which was extremely time-consuming and often
ineffective. The company wanted a comprehensive monitoring solution that could
improve the health of its infrastructure and reduce the time and effort spent on
hardware maintenance.
Profile:
Size:
Major retailer of furniture,
household goods and appliances
employees
Solution:
The IBM team installed a robust suite of IBM Tivoli® automation tools, including
IBM Tivoli NetView ® V7.1.4, IBM Tivoli Monitoring V5.1.1, IBM Tivoli Enterprise
Console V3.9 and IBM Tivoli Business Systems Manager V3.1 software. The Tivoli
NetView software monitors the client’s IT infrastructure, performing continuous
equipment checks to ensure that each individual component is working properly.
The status information collected by the Tivoli NetView and Tivoli Monitoring software flows to the Tivoli Enterprise Console software, which detects network issues
and bottlenecks before they occur, helping to improve system performance and
overall infrastructure health. An IBM System p™ server running the IBM AIX® V5.1
operating system supports the Tivoli solution.
Benefits:
•Reduced time and effort needed for problem determination and maintenance
•Increased end-user and customer satisfaction
•Improved infrastructure availability
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Governance Services
Location:
Japan
Industry:
Government
Profile:
Size:
Large enterprise
Solution:
dynamic platform for the SOA. The new IT infrastructure includes IBM System x™
servers running the Red Hat Linux® operating system, a suite of IBM Tivoli®
Benefits:
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Financial services provider upgrades its desktop and
server environment
Governance Services
Location:
United Kingdom
Industry:
Banking, financial services
Coping with aging PCs, disparate operating systems and an inflexible infrastructure, the bank was struggling to provide the fast, high-quality banking services
its customers expect from a leading financial services provider. In addition, the
bank’s systems maintenance was expensive and time-consuming, and its small
IT staff struggled to keep up with routine tasks such as deploying new PCs,
upgrading software and providing end-user support. To stay competitive and
meet its goals for growth, the bank needed to upgrade its IT environment within
a short timeframe.
Profile:
Financial services mutuality
offering traditional branchbased services as well as
online banking
Size:
employees
Solution:
IBM helped rapidly design, develop and deploy a new desktop and server environment for the bank’s head offices and branches. After assessing and defining
requirements for an active directory, servers and desktop images, IBM rolled out
2,763 Lenovo ThinkCentre M Series desktop computers running the Microsoft®
Windows® XP operating system and also helped design and build the desktop
image and application package. The solution included IBM Tivoli® software,
which allows effective IT service management using an IT Infrastructure Library®
(ITIL®) framework.
Benefits:
•Improved banking experience through more efficient services and the addition
of more aesthetically pleasing PCs
•Greater employee satisfaction and productivity
•Fewer hardware maintenance calls
•Support for the bank’s growth strategy through more effective infrastructure
management and greater scalability
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
European country improves collaboration among police
stations and reduces criminal record search times with
an online data repository
Location:
Slovakia
This government agency had been storing case files, criminal records and similar documents in a variety of databases located at police stations throughout the
country. When stations requested information from each other, the documents
were transmitted by e-mail in massive text files. This collaboration method was
not only difficult to maintain, error prone and lacking in search capabilities, but
it also lacked the complicated security measures needed to protect the police
force from accusations of document tampering. The government needed a central database with a consistent Web-based interface for police officers to log in
and quickly locate files related to ongoing investigations
Industry:
Government
Profile:
Size:
A family-operated manufacturer
of high-end domestic appliances,
machines for commercial applications, and built-in kitchens
Large enterprise
Solution:
IBM designed an online data repository supported by IBM WebSphere® and IBM
Tivoli® software running on IBM System p5™ 570 servers with the IBM AIX® 5L™
V5.3 operating system. An IBM DB2® Universal Database™ V8.2 data server acts
as the heart of the criminal database, while Web access is supported by IBM
WebSphere Application Server V6.1 software.
Benefits:
•Uniform access to criminal records, resulting in an approximate 20 percent
increase in officer productivity with regard to paperwork processes
•Ability to cut computer response times in half and reduce record search times
from days to seconds
•Simplified intradepartmental collaboration, resulting in better-informed officers
and more effective policing
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Canadian university reduces its database maintenance
costs
Location:
Canada
Faced with government cutbacks, this Canadian university is struggling to cut
costs while maintaining high levels of operation. It wanted to replace its existing
costly-to-maintain database with a database solution that offered the same — or
better — level of functionality but at a more affordable price.
Industry:
Education
Profile:
Size:
Solution:
Major not-for-profit educational
institution
employees
IBM helped the university replace its Oracle database platform with IBM DB2®
for AIX® V8.1 and IBM DB2® Universal Database™ Workgroup Edition V8.1 information management applications on its existing IBM System p™ server running
the IBM AIX operating system. While supporting the school’s SAP R/3 solution
and SAP Enterprise Buyer Professional (EBP) modules, the DB2 applications
also manage 1TB of the university’s data and backup information.
Benefits:
•Lowered database maintenance costs
•Ability to maintain a reliable, high-performing information management software with fewer resources
•Ability to license the DB2 Universal Database Workgroup Edition application
on a per-user basis, which generates additional savings
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
IT service provider gains better performance and lowers
its database software costs by 40 percent
Location:
Germany
An IT service provider strives to meet the budgetary constraints of its midsize
marketplace customers by offering outstanding technology services at a highly
competitive price. It frequently reviews new hardware and software products,
looking for ways to adapt its infrastructure so it can deliver the latest technology at an ever-decreasing cost of ownership. The company also wanted more
flexibility in its licensing agreement so it could use its hardware resources in the
manner in which it made the best sense technically.
Industry:
Computer services
Profile:
Size:
An IT service provider
Small-to-midsize business with
approximately 200 employees
Solution:
Working closely with IBM, the client improved its database operations by migrating to IBM DB2® Universal Database™ software. It also virtualized its IBM System p™
infrastructure. IBM provided a transparent software licensing model, which
enables the client to respond more flexibly as its business requirements change.
Benefits:
•Reduced database cost of ownership by 40 percent
•Improved resource utilization by more than 30 percent
•Increased application response time by 33 percent
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Italian division of leading automobile manufacturer
Location:
Italy
Although this automobile manufacturer’s paper-based spreadsheet method of
tracking parts and correlating them with specific vehicle identification numbers
(VINs) on creation usually worked, human error occurred from time to time and
delayed production. Furthermore, paper and printing costs made the process
expensive over time. As a result, the company wanted to improve production efficiency and reduce costs by implementing an infrastructure that would support a
radio frequency identification (RFID) tracking system.
Industry:
Automotive
Profile:
Size:
The Italian operations of
a global automobile and
motorcycle manufacturer
employees
Solution:
IBM helped the company design and implement a new RFID-enabled
component-tracking solution comprising IBM WebSphere® software, an IBM
DB2® 9 data server and IBM System x™ hardware. Employees use wireless
devices to scan RFID-tagged components and VINs into the system. All data
is subsequently collected by the IBM DB2 9 data server, which is responsible
for managing 10,000MB of VIN and component-related information. A customdeveloped Java™ Platform, Enterprise Edition (Java EE) application — powered by
IBM WebSphere Application Server Network Deployment V6 software — enables
employees to track inventory throughout the production lifecycle.
Benefits:
•Fewer errors and improved production efficiency
•Improved product quality and corresponding improvement in
customer satisfaction
•Ability to provide suppliers with accurate inventory data
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EXIT
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29
OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Large Mexican bank reduces costs and simplifies channel
A large Mexican bank wanted to give its branch employees access to accurate,
integrated information so tellers could perform sales and service tasks while
delivering enhanced customer service. The bank wanted to integrate teller tools
as seamlessly as possible so it could achieve a multichannel strategy and communicate with customers via traditional and emerging channels, such as call
centers, automated teller machines (ATMs) and the Internet.
Location:
Mexico
Industry:
Banking
Profile:
Size:
A leading banking and financial
services company
Large enterprise
Solution:
IBM built the client a new branch banking system using an open-systems architecture to help ensure flexibility and future system compatibility. The solution is
built on IBM WebSphere® Application Server software, which runs a new Java™
platform–based teller system. The system runs on two highly scalable IBM
System z™ servers, so the bank does not need to deploy regional servers or servers in individual branches. The WebSphere middleware delivers a highly available
transaction engine with advanced performance and management capabilities.
Benefits:
•Access to accurate, integrated information for tellers, which empowers them to
perform sales and service tasks while delivering high levels of customer service
•Faster time to market because of the ease of developing new functionality
•Simplified integration of traditional and emerging channels
•High availability and responsiveness, scalability, robustness and solid performance
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Governance Services
Location:
Japan
Industry:
Government
Profile:
Size:
Large enterprise
Solution:
dynamic platform for the SOA. The new IT infrastructure includes IBM System
x™ servers running the Red Hat Linux® operating system, a suite of IBM Tivoli®
Benefits:
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Banking division of postal service builds a central data
warehouse for storing and analyzing customer information
Location:
France
Industry:
Government
Before it could up-sell and cross-sell new retail banking products to millions of
existing customers, the client needed to strengthen its customer ties and boost
account activity. To accomplish that, the client needed fast, reliable access to
customer information as well as business intelligence tools that would allow it to
segment and analyze customer data based on variables such as age, lifestyle
and assets. However, the client’s customer information was spread across various data sources, and none of the databases held the type of historical data that
would be useful for planning strategic marketing campaigns.
Profile:
Size:
A national postal service
provider and major player in the
banking and financial services
marketplace
Large enterprise
Solution:
IBM helped build a central data warehouse for storing and analyzing customer
information, creating an open, reliable infrastructure using IBM DB2® Enterprise
Server Edition V8.1 software and Ascential™ DataStage™ XE V7.1 software supported by two IBM System p™ 690 systems running IBM AIX® V5.2 software.
DataStage software is being used to load up to 3TB of data in parallel from existing, disparate data sources into the DB2 system.
Benefits:
•Ability to support strategic customer relationship management (CRM) initiatives
•Flexibility necessary to respond quickly and effectively to the needs of customers
•Ability to segment customers according to specified demographic and behavioral criteria, build propensity scores for each customer type and accurately
report analysis results to decision makers across the enterprise
•Improved service levels for customers at branches, by phone, over the
Internet, and at automated teller machines (ATMs)
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Large U.S. grocer improves system and data availability
while also facilitating future growth
Location:
United States
Industry:
Retail
This major retailer was looking for ways to update its database systems and
serve its end users more efficiently. The aging hardware that supported its
enterprise data warehouse (EDW) caused CPU and storage capacity problems,
availability issues, and poor response times. In addition, infrastructure maintenance activities such as backups and system upgrades were taking increasingly
more time to complete, affecting the company’s ability to meet data availability
service level agreements (SLAs).
Profile:
One of the largest grocery
retailers in the United States
Size:
Large enterprise with nearly
300,000 employees
Solution:
IBM helped the client refresh its enterprise data warehouse support with two IBM
System p5™ 570 servers and 12 System p5 575 servers featuring the IBM AIX®
5L™ V5.3 operating system. The powerful and flexible System p™ servers host
the client’s EDW infrastructure, including a test and development environment
and a failover system. IBM also upgraded the EDW environment with IBM DB2®
Enterprise 9 V8.1 software and installed IBM DB2 High Performance Unload for IBM
z/OS® V3.1 technology and IBM TotalStorage® Productivity Center V3.3 software.
Benefits:
•Higher system and data availability, which will enable the company to meet
its SLAs
•Improved performance and response times for business-critical operations
•Reduced downtime during regular operations, scheduled outages and maintenance windows
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Railway operator reduces its total cost of ownership and
software licensing costs through hardware consolidation
Location:
Austria
Industry:
Travel and transportation
Facing strong competition, this Austrian railway needed to reduce its overhead
costs while maintaining high-quality services. It wanted to reduce its IT costs by
25 percent and had identified several areas of focus. It needed to consolidate all
of its database instances onto a common database platform and to consolidate
its sprawling hardware infrastructure. At the same time, it needed to improve
its disaster recovery environment by implementing a database backup system
without increasing its costs.
Profile:
Size:
Austria’s greatest mobility
provider offering railway
passenger and cargo transport
as well as logistical and
technical services
Large enterprise
Solution:
IBM consolidated the company’s hardware platform on IBM System p5™ 570
servers featuring the IBM AIX® 5L™ V5.3 operating system. It also standardized its
database applications on IBM DB2® for AIX V8.2 information management software and deployed an IBM TotalStorage® 3580 Tape Drive Express Model system.
Benefits:
•Reduced both total cost of ownership (TCO) and software licensing costs
by 25 percent
•Increased performance of SAP transactions and database backups by
300 percent
•Decreased disaster recovery time by 100 percent
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Location:
Korea
Industry:
Profile:
Size:
Solution:
and IBM WebSphere® software as well as IBM System p5™ hardware. IBM
stored most video files on an IBM System Storage™ DS4800 disk system and the
remaining low-resolution video files on an IBM System Storage N3700 system.
IBM WebSphere Business Integration Message Broker for AIX V6 and IBM
WebSphere MQ for AIX V6 technology work as the integration platform that supports an SOA and extend access to the videos and corresponding information to
additional systems.
Benefits:
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
U.S. financial services provider improves customer
satisfaction by resolving Web site performance issues
Location:
United States
Industry:
Financial services
Priding itself on its exceptional customer service, one of the world’s most successful investment institutions had been experiencing intermittent drops in the
performance of its Web site. For example, the company’s quote service — which
normally has a response time of only one or two seconds — would sometimes
take as long as 30 seconds. Even though the performance drops were occurring
only intermittently, the client wanted to solve the problem immediately rather than
risk lowering customer satisfaction levels.
Profile:
Size:
A technology-savvy financial
services provider
Large enterprise
Solution:
IBM began by collecting performance data from the client’s Java™ Platform,
Enterprise Edition (Java EE) environment, its IBM System p™ servers and its network. Then it developed a root-cause analysis of 12 intermittent response-time
issues that were causing the performance drops. With that information in hand,
the client’s IT team was able to quickly resolve the issues and restore the performance of its Web site.
Benefits:
•Provided insight into the company’s problem, which led to a quick resolution
•Improved customer satisfaction levels
•Restored company’s pride as a reliable technology-based financial services
organization
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OVERVIEW
FEATURED REFERENCES
BY SERVICE
IBM SOA Integration
Services
IBM Application
IBM IT Lifecycle
Management and
Governance Services
IBM Information on
Services
IBM Infrastructure
Location:
Netherlands
Industry:
Insurance
Profile:
Size:
company
170,000 employees
Solution:
deployed an online commerce Web site based on the IBM WebSphere ® platform. It began by evaluating the client’s existing IT processes, organization and
technology and then identifying key areas for improvement, along with recommendations for upgrading and transforming the infrastructure. Next, the IBM team
developed and tested the SOA design, which included a complete hardware and
software package. The team thoroughly tested the new SOA environment and
built sample services to confirm that the Web site would function properly.
Benefits:
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© Copyright IBM Corporation 2007
IBM Global Services
Route 100
Somers, NY 10589
U.S.A.
Produced in the United States of America
10-07
All Rights Reserved
IBM, the IBM logo, AIX, AIX 5L, BladeCenter,
DataPower, DB2, DB2 Universal Database, Lotus,
NetView, Rational, System i, System p, System
p5, System Storage, System x, System z , Tivoli,
TotalStorage, WebSphere and z/OS are trademarks
or registered trademarks of International Business
Machines Corporation in the United States, other
countries, or both.
Ascential and Ascential DataStage are trademarks of
Ascential Software Corporation in the United States,
other countries, or both.
IT Infrastructure Library is a registered trademark
of the Central Computer and Telecommunications
Agency, which is now part of the Office of Government Commerce.
Microsoft and Windows are trademarks of Microsoft
Corporation in the United States, other countries,
or both.
ITIL is a registered trademark and a registered
community trademark of the Office of Government
Commerce and is registered in the U.S. Patent and
Trademark Office.
Java and all Java-based trademarks are trademarks
of Sun Microsystems, Inc., in the United States, other
countries, or both.
Linux is a registered trademark of Linus Torvalds in
the United States, other countries, or both.
Other company, product and service names may be
trademarks or service marks of others.
References in this publication to IBM products or
services do not imply that IBM intends to make them
available in all countries in which IBM operates.
1 IBM, Global CEO Study 2006, March 2006.
GTO01830-USEN-00
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Middleware services from IBM— success stories.

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