Quarterly Newsletter January, February, March 2012

Quarterly Newsletter
January, February, March 2012
W
elcome AZ ARVC Members,
As most of you know, I took over the position of Executive Director on January 1, 2012. I will be emailing you periodic information
that I receive so that you can keep up with the pulse of the RV Industry in
both Arizona and Nationally. I hope that you are enjoying all the updates.
The newsletters that will be coming your way each quarter will more than
likely be information that you’ve already received but in case you missed it,
you will be able to read it again.
Jo Ann, Executive Director
We are pleased to
have Jo Ann working
for the Association as
our Executive Director. She and The
Board have been
working hard to make necessary
changes not only to the structure
of AZ ARVC but to the web site. I
hope that all of you have had the
opportunity to look at your web
page on GoCampingInArizona.com and send us any changes
that need to be made. The new
Directory is in the process and I
encourage each of you to consider
a small ad to support it. The Arizona Board and I wish to extend to
all our members and potential
members a good and successful
2012. Please let me know if I can
answer any of your questions or
concerns. Thank you for your support.
Robert Rolle, President, AZ ARVC
Board of Directors
President:
Robert Rolle
Vice Pres:
Barb Stafford
Secretary:
Wendy Bykofsky
Treasurer:
Jo Ann Mickelson
ARVC:
Saundra Bryn
Directors:
Jack Denton
George O’Leary
Dean Buford
Annette Sounnakhone
Raphael Bear
Hugh Duncan
David Schenck
428 E. Thunderbird Rd.
#548
Phoenix, AZ
85022
602-403-6196
[email protected]
1. New Benefits:
Discounts With: Ford Motor Company, Club Car Golf Carts, and Direct TV. Go to www.arvc.org for details
New Az ARVC Members only Directory. If you haven’t gotten in your
information for your Free Listing, call me at 602-403-6196.
2. Governance:
ADA updates and current information. The deadline for Pool Lifts has
been extended for 60 days to May 15, 2012. Thanks to all who responded and wrote letters on behalf of the Industry. Take a breather
and wait for more news on this in the near future.
Senate Bill 1438: Drug Labs This concerns RV Parks for two reasons:
1. It describes an RV as Real Property (which it isn’t)
2. The bill makes the property owner responsible for the remediation
of the clean up associated with the Drug Labs found in RV’s or Mobile Homes.
I have been in contact with Susan Brenton of MHC who is working
closely with the State Board of Technical Registration to get this
changed. She is confident that the definition will be changed which
will eliminate the need for Remediation unless it’s found on the
ground. The cost of this process is between $5000 & $7000 per incident. The moral of the story: Don’t rent to shady characters!
3. Arizona Centennial: We participated in the Feb 11 & 12 Celebration in downtown Phoenix. Thanks to all of you who sent in brochures. We gave out a ton of them for you. It was fun and we got a
new AZ ARVC member. We even got our own Bob Stafford of Green
Acres RV Park on TV. Way to go, Bob!
3. New Logo: Have you noticed our new logo?
Mark Your Calendars:
1. April 25 & 26: AZ ARVC Annual Convention
Rincon Country, Tucson
2. May 9: National Issues Conference
Washington D.C.
3. May 16 & 17: Outdoor Hospitality Spring Seminars
4. Nov 28,29, & 30: ARVC Outdoor Hospitality Conference
Members In the News
Savannah, Georgia: Saundra
Bryn was elected to represent Region 6 for the next 3
years. Congratulations.
Saundra Bryn, Desert’s
Edge RV– The Purple Park,
was awarded her Lifetime
CPO along with member Jo
Ann Mickelson, owner J&H
RV Park.
Other members receiving
honors for being in the top
rated parks in the Country
were: Distant Drums RV
Park; Rincon Country East
RV Resort; Rincon Country
West RV Resort; Silverview RV Resort; Eagle
View RV Resort; Superstition Sunrise RV Resort;
Sun Vista RV Resort;
Pueblo El Mirage RV Resort; Villa Alameda RV Resort; Far Horizons Tucson;
Del Pueblo RV Park; La
Hacienda RV Resort;
Shangri-La RV Resort;
Palm Creek Resort; Butterfield RV Resort.
Denver, Co
Las Vegas, NV
GoCampingInArizona.com
Have you had the opportunity to
look over the new web pages especially your own. We think you
will like it because of its ease of
navigation. Let us know if we
need to make any changes for
you on your personal page.
[email protected]
TIPS for 2012 and BEYOND
1. The customer is looking for value. There seems to be an increased demand for package vacations. Have you thought
about putting together a week-end package with a stay in your
park and theater tickets? Or an attraction entrance? Or a hot
air balloon adventure? Consider a one price gets it all.
2. Give an extra discount for certain days of the week.
for the price of one.
Two days
3. Be customer friendly. Help the customer find that restaurant or
attraction or call a cab for them.
4. Customers are looking for local restaurants, gift ideas, attractions. Make up a list of these places to visit where the locals
go.
5. Evaluate your current programs and services. Why provide a
welcome package to your guests if it is not valued or used by
your guests? That includes your recreational activities.
6. Attend the State and National conventions. There are many
seminars where classes are taught by professionals who have
years of experience in the RV Business. It is guaranteed that
you will come away with at least one good money saving idea!
7. Read, Research and Learn: Check out the publication “The RV
Consumer: A Demographic Profile 2011 Survey” available at
www.rvia.org in the publication area.
8. Take a look at 2011. Write down your accomplishments. That
gets you into a positive mood and ready to think about what
you’d like to achieve in 2012.
9. Quiz: What is known as “the 5 C’s of Arizona”?
Copper—Cattle—Cotton—Citrus—Climate— Let’s add one more—
Customers
AZ ARVC MEMBERS
PARK NAMES
E-MAIL

3 DREAMERS RV PARK
[email protected]

APACHE PALMS RV PARK
[email protected]

ARIZONA HIGH COUNTRY CAMPGROUND
[email protected]

AZ MAVERICK
[email protected]

ARIZONA WEST RV PARK
[email protected]

BONITA MESA RV RESORT
[email protected]

BUTTERFIELD RV RESORT
[email protected]

CAMPGROUND BUENA TIERRA
[email protected]

CARAVAN OASIS RV RESORT
[email protected]

CASA GRANDE RV RESORT
[email protected]

COACH STOP RV PARK
[email protected]

DEL PUEBLO RV PARK
[email protected]

DESERT SANDS RV PARK
[email protected]

DESERTS EDGE RV-The Purple Park
[email protected]

DISTANT DRUMS RV PARK
[email protected]

EAGLE VIEW RV RESORT
[email protected]

ELK PINES RV PARK
[email protected]

FAR HORIZONS TUCSON VILLAGE
[email protected]

FLAGSTAFF/GRAND CANYON KOA
[email protected]

GOLD CANYON RV RESORT
[email protected]

GRAND CANYON RAILWAY
[email protected]

GREEN ACRES RV PARK
[email protected]

ISLANDER RV RESORT
[email protected]

J&H RV PARK
[email protected]

KAIBAB CAMPER VILLAGE
[email protected]

LA HACIENDA RV RESORT
[email protected]

LAS COLINAS RV PARK
[email protected]
AZ ARVC MEMBERS
PARK NAMES
E-MAILS

LEAF VERDE RV RESORT
[email protected]

MAGIC CIRCLE RV PARK
[email protected]

MESA SPIRIT RV RESORT
[email protected]

METEOR CRATER RV PARK
[email protected]

MISSION VIEW RV RESORT
[email protected]

MOGOLLON RV PARK
[email protected]

PALM CREEK GOLF & RV RESORT
[email protected]

PHOENIX METRO RV PARK
[email protected]

PUEBLO EL MIRAGE RV RESORT
[email protected]

QUAIL RIDGE RV PARK
[email protected]

RANCHO SEDONA RV PARK
[email protected]

RANCHO VERDE RV PARK
[email protected]

RINCON COUNTRY EAST RV RESORT
[email protected]

RINCON COUNTRY WEST RV RESORT
[email protected]

ROLLES LYNDA VISTA RV PARK
[email protected]

SHANGRI-LA RV RESORT
[email protected]

SILVERVIEW RV RESORT
[email protected]

SUN VISTA RV RESORT
[email protected]

SUPERSTITION SUNRISE RV RESORT
[email protected]

TOMBSTONE TERRITORIES RV PARK
[email protected]

VILLA ALAMEDA RV RESORT
[email protected]

VOYAGER RV RESORT
[email protected]

WALNERS MOUNTAIN RV RESORT
[email protected]

WESTWIND RV & GOLF RESORT
[email protected]

WILLOW LAKE RV PARK
[email protected]

ZANE GREY RV PARK
[email protected]
2012 Annual Convention
Join us on April 25 and 26 for the Annual AZ ARVC Conference
and Trade Show. This year’s event will be in Tucson at Rincon
Country West RV Resort. For information go to GoCampingInArizona.com. You will find a registration form there. This
year’s committee chair is Annette from Rincon Country West.
We can’t say enough about Annette, her committee and what
she has done to make this convention fun, delicious, and educational. The trade show will feature vendors from around the
country. This year we will be giving out awards in the Best
Park categories only. That information went out to you last
week. So MARK YOUR CALENDARS NOW for April 25 & 26.
Some attendees at the 2011 Annual Convention
Williams, Zinman & Parham PC
See you In Tucson at Rincon Country

FUN

EDUCATIONAL

Making New
Friends
ARVC LAUNCHES NEW OUTDOOR HOSPITALITY EDUCATION PROGRAM (OHEP)

After 2012, the CPO program will not exist.

If you enroll in OHEP, your CPO points will be transferred to one of the OHEP
Tiers.

The OHEP Tiers are Associate, Generalist, Professional, Executive.

To enroll in the OHEP Program: Go to www.arvc.org under education

If you are currently enrolled in the CPO Program, there will be no charge to
transition to the OHEP Program.

After enrolling, you will receive the OHEP materials.
Promotion
Park listings on GoCampingInArizona.com,
GoCampingAmerica.com, The Directory, Social
Media, Mobile Website, State Official Travel
Guide
Communication
AZ ARVC Newsletter; ARVC Voice; Networking;
20’s Groups; emails on Breaking News
Protection
Legal Defense Fund, Legislative updates
Advocacy
Partnerships with AZ Office of Tourism,
Campground Association of Management Professionals (CAMP), Volunteer Board of Directors
Membership
Includes both AZ ARVC & ARVC
Benefits
Direct TV, Ford Motor Co, John Deere, Staples,
HD Supply, Credit Card Processing, Health
Insurance, Propane
Education
State and National Conventions, National
School of RV Park & Campground Management;
National Issues Conference in DC; AZ Governor’s Conference; over 40 different publications
and books on Camping Mgt.
To Apply for membership: Contact Jo Ann at 602-403-6196 or
email [email protected] to get an application.