Regeneration and Resources Directorate List

Regeneration
and Resources
Directorate
information
Contents
Service
Page
Communications Service
Marketing
Press Office
Web Team
Design and Printing Services
2
2
2
2
3
Corporate Governance Service
Corporate Assurance Group
Democratic Services
Legal Services
4
5
6
8
Customer Services and ICT
Corporate Customer Service
Information Systems
ICT Support
11
11
12
12
Enterprise and Regeneration
Asset Management Group
Economic Development & Regeneration Group
14
14
17
Finance
Council Tax & Benefits
Financial Management
Financial Planning
Children & Young People (Finance)
Neighbourhood Services (Finance)
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19
21
22
23
23
Organisational Development & People
Operational Support Group
Organisational Development Group
24
25
27
Pensions
Investments Group
Pensions Group
29
29
30
Regeneration and Resources
Directorate
List of Services
Executive Director: David Slater
Contact:
27/09/2007
Simone Birt, PA to Executive Director
Telephone: (0191) 424 7499
Email:
[email protected]
COMMUNICATIONS
The following staff, unless otherwise indicated are based in the Regeneration and
Resources Directorate, Town Hall and Civic Offices, Westoe Road, South Shields, NE33
2RL
HEAD OF SERVICE: Lynda Fothergill
Email: [email protected]
Contact:
Angie Philpot, Personal Assistant to Head of Service
Telephone:
(0191) 424 7040
Email:
[email protected]
The Head of Communications is responsible for ensuring that the Council’s
communication strategy is up to date and relevant, setting standards, systems and
support to ensure that the unit helps the Council deliver its priorities. The key priorities
are to make the best use of resources to deliver planned, proactive, consistent and
effective internal and external communication. The team produces user-friendly,
customer-focused information and supports the listening or consultation process.
The Service Comprises:
Marketing
Contact:
Andrea Burgh, Marketing Team Leader
Telephone:
(0191) 424 7385
[email protected]
Email:
The team provide marketing advice, planning and campaigns. They produce
publications, including the residents’ magazine Onview, Teamtalk for employees and
Council Brief for Members. They also produce marketing materials such as leaflets and
posters; and ensure all external publicity meets corporate identity, procurement, plain
English and accessibility standards.
Press Office
Contact:
Aileen Brewis, Principal Press Officer
Telephone:
(0191) 424 7382
[email protected]
Email:
The team promotes the Council’s plans, policies and services; defends the Council’s
reputation and provides media advice to Members and officers. They write and
distribute press releases for the Council and South Tyneside Homes; and can arrange
press photography and media training. The Press Office also issues details of Mayoral
events, general information items and ward surgeries for Members.
Web Team
Contact:
Roger Abbott, Web and Publishing Team Leader
Telephone:
(0191) 424 7364
Email:
[email protected]
The team manage and update the Council’s website www.southtyneside.info , the
intranet; and South Tyneside Homes’ website. They also develop and support
community and partner websites. The web team set, revise and promote web
accessibility and national standards to support South Tyneside in providing information
and delivering more services electronically.
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Design and Printing Services
Contact:
Simon Dawson, Principal Design and Printing Officer
Telephone:
(0191) 424 7377
Email:
[email protected]
The team deliver a wide range of design and print services, including the production of
Council agendas, reports, leaflets, newsletters and corporate stationery. All information
produced by the team meets the Council’s standards on procurement, use of the
corporate identity and accessibility. Using the Council logo, corporate publications style
and the design and print team, supports the communication team’s main priority of
delivering value for money, effective publicity that can be easily recognised and
understood by the public.
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CORPORATE GOVERNANCE
The following staff, unless otherwise indicated are based in the Regeneration and
Resources Directorate, Town Hall & Civic Offices, Westoe Road, South Shields, NE33
2RL
HEAD OF SERVICE: Brian T. Scott
Email: [email protected]
Contact:
Eve Abbott, Personal Assistant to Head of Service
Telephone:
(0191) 424 7330
[email protected]
Email:
The service ensures that the Council properly directs and controls its functions, relates
well to the community and promotes democratic engagement.
The service aims are:
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Promote best practice in the corporate governance of the Council
Provide effective support to Members of the Council in their diverse roles
Ensure high standards of ethical conduct by Members and Officers
Ensure legality, probity and fairness in decision-making and so avoid
maladministration
Provide a full range of high quality and cost effective legal services
Provide an effective local land charges system
Improve the level of democratic engagement and promote best practice in
decision-making and delivery of democratic services
Ensure the effective and responsive operation of the Council’s complaints
system
Promote voter registration and encourage increased election turn-out
Provide a modern, accessible and fully inclusive Civil Registration Service
Fully implement the Code of Corporate Governance
Introduce and fully embed risk management framework
Provide a comprehensive insurance service to the Council
Maintain Internal Audit as a modern, strategic, valued and value added
function in conjunction with strategic partners
Promote effective records management within the Council
Ensure employees are well trained and supported
The Head of Corporate Governance has a number of statutory functions and other
responsibilities under the Council’s Constitution, including:
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Monitoring Officer
Electoral Registration Officer
Acting Returning Officer (for Parliamentary Elections)
Returning Officer (for Borough Elections)
Local Returning Officer (for European Elections)
Local Counting Officer (for Regional Referendums)
Solicitor to the Council
Proper Officer for Local Land Charges
Specific Proper Officer functions under the Constitution
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The Service Comprises:
CORPORATE ASSURANCE GROUP
Contact:
Brian Dawson, Corporate Assurance Manager and Head of
Internal Audit
Telephone:
(0191) 424 7062
[email protected]
Email:
The Corporate Assurance Group provides the Council with a wide range of assurance
services covering Internal Audit, Risk Management and Corporate Governance,
Insurance and Records Management.
Internal Audit
Contact:
Melanie Finnigan, Audit Manager
Telephone:
(0191) 424 7063
Email:
[email protected]
Peter Hunter, Audit Manager
Telephone:
(0191) 424 7069
[email protected]
Email:
The Internal Audit Team ensures records are reliable and decisions are based upon
accurate information. It provides ad-hoc advice and consultancy to management on
control issues and ensures legal requirements are met and operations/activities are
effectively managed. The team also ensures Council assets and interests are
safeguarded and seek to minimise the risk of fraud and irregularity.
Insurance
Contact:
Telephone:
Email:
Richard Lewis, Principal Insurance Officer
(0191) 424 7652
[email protected]
The Insurance Team arranges insurance cover for material risks at the most
economical cost and provides a claims management service for the Council and an
advisory service on insurance issues to all service managers.
Records Management
Contact:
Marie Galloway, Records Management Team Leader
Telephone:
(0191) 424 6538
[email protected]
Email:
The main functions of the team are to annually update the Records Management
Policy, maintain a framework for managing records within the Council and promote
records management practices across the Council. It also promotes the Code of
Practice on Freedom of Information across the Council.
Risk and Governance
Contact:
Ann Banks, Risk and Governance Manager
Telephone:
(0191) 424 6535
Email:
[email protected]
The Risk and Governance Team maintains a framework for managing corporate risks
within the Council, and annually updates the Council’s Risk Management Policy. It
promotes risk management practices across the Council and challenges each
directorate’s approach to managing their risks. The team also provides a continuous
review of Corporate Governance issues throughout the Council and annually updates
the Corporate Governance Framework.
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The team prepares a Statement of Assurance on Corporate Governance Arrangements
and Systems of Internal Control. It also ensures that the Council’s Business Continuity
Strategy is implemented.
DEMOCRATIC SERVICES
Contact:
Russ Cochrane, Democratic Services Manager
Telephone:
(0191) 424 7247
Email:
[email protected]
The Democratic Services Manager has a number of statutory functions and other
responsibilities under the Council’s Constitution, including:
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Deputy for the Head of Corporate Governance’s election functions
Proper Officer for the Registration Service
Specific Proper Officer functions under the Constitution
The Democratic Services Group supports the democratic process of the Council and
aims to provide a modern service that promotes community leadership, citizenship and
engagement of the community in the democratic process. The Group:
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Administers the Council’s decision making process and committee structure
Ensures the Council complies with access to information requirements
Is responsible for electoral registration and the conduct of elections and
referendums
Provides support to the Executive of the Council
Provides support to the Overview and Scrutiny function of the Council
Provides support to Elected Members in their community and
representational role
Ensures Elected Members are provided with appropriate training and
development to enable them to fulfill their roles to best effect
Provides support to the Mayoralty and undertakes civic duties
Is responsible for the Registration Service (Births, Deaths, Marriages,
Partnerships, citizenship ceremonies and other non-statutory services)
Maintains historical registration records and assists in genealogy searches
Undertakes democratic renewal initiatives to promote community
engagement and involvement in the democratic process
Provides a Customer Advocate service that administers the Council’s
Complaints Procedure and the Member Enquiry System
Provides the central administrative support for the Regeneration and
Resources Directorate
Provides a dedicated mail delivery service to Members, Directorates and
Schools
Executive Office
Contact:
Malcolm Newman, Team Leader (Executive Office)
Telephone:
(0191) 424 7256
Email:
[email protected]
The Executive Office administers the Executive side of the Council’s decision-making
structure and provides dedicated support to Executive Members including the Leader’s
Office. The Customer Advocate Team, which has responsibility for the Council’s
Complaints Procedure and the Member Enquiry System, is located within this office. As
is the Regeneration and Resources Administration Team, who provide administrative
support for the whole of the Regeneration and Resources Directorate and the courier
service to Members, Schools and other Directorates
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Democratic Support Officers
Contact:
Karen Connolly, Senior Democratic Services Support Officer
Telephone:
(0191) 424 7691
Email:
[email protected]
Regeneration and Resources Administration Team
Contact:
Ann Nelson, Principal Administration Officer
Telephone:
(0191) 424 7021
[email protected]
Email:
Members Support
Contact:
Malcolm Newman, Team Leader (Executive Office)
Telephone:
(0191) 424 7256
[email protected]
Email:
Customer Advocate Team
Contact:
Michaela Hamilton, Corporate Customer Support Officer
Telephone:
(0191) 424 6028
[email protected]
Email:
Overview, Scrutiny and Community Office
Contact:
Ann Best, Team Leader (Overview, Scrutiny and Community
Office)
Telephone:
(0191) 424 7257
[email protected]
Email:
The Overview, Scrutiny and Community Office administer the Council’s scrutiny
function and community area forums. Members Services who provide a dedicated
support service to all Members of the Council is located in this office and also the
provision of support to the Mayor’s Office and civic functions. The office provides the
lead on democratic renewal initiatives.
Democratic Support Officers
Contact:
Neil Simpson, Senior Democratic Support Officer
Telephone:
(0191) 424 7314
Email:
[email protected]
Members Support
Contact:
Ann Best, Team Leader (Overview, Scrutiny and Community
Office)
Telephone:
(0191) 424 7257
Email:
[email protected]
Overview and Scrutiny Policy Support
Contact:
Jacqueline Appleton
Telephone:
(0191) 424 7003
Email:
[email protected]
Provides support to members and officers in carrying out scrutiny reviews. Oversees
scrutiny commissions, scrutiny research projects as well as scrutiny responses to
statutory consultations.
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Elections and Registration Service
Contact:
Valerie Stephenson, Team Leader (Elections and Registration
Service)
Telephone:
(0191) 424 7248
Email:
[email protected]
The Elections and Registration Service consists of two teams. One team is the Election
Office, which administers all elections and referenda for which the Council is
responsible, and the electoral register. The promotion of voter registration and election
turnout are key activities. The Registration Office delivers the registration services of
births, deaths, marriages, partnerships, citizenship ceremonies and other non-statutory
services.
Registration (Births, Deaths, Marriages and Partnerships)
Contact:
Maria Schromek, Superintendent Registrar
Telephone:
(0191) 424 7881
Email:
[email protected]
Elections Office
Contact:
Joanne Gelson, Senior Elections Assistant
Telephone:
(0191) 424 7169
Email:
[email protected]
LEGAL SERVICES
Contact:
Mike Harding, Legal Services Manager
Telephone:
(0191) 424 7203
Email:
[email protected]
The Legal Services Group provides a full range of legal services in order to help the
Council achieve its priorities. The Group:
Carries out, or commissions legal work required by Directorates
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Ensures that the Council acts lawfully in carrying out its functions
Provides advice on information management issues and new legislation
Carries out conveyancing work relating to Council’s properties
Provides legal services to the Tyne and Wear Pension Fund
Supports the Council’s child protection and education functions
Provides legal assistance to the Council’s regulatory functions
Provides legal advice to the Council, Cabinet, Committees and Panels
Advises all departments on employment and contract matters
Provides legal advice to South Tyneside Homes and to some schools in the
borough under Service Level Agreements
Provides a local land charges service
Supports legal advice on major projects and initiatives
Maintains the Council’s Constitution
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Corporate and Employment
Contact:
Eamonn Breen, Principal Solicitor
Telephone:
(0191) 424 6673
[email protected]
Email:
The team advises and assists all directorates on employment law, and is conducting
the Council’s Equal Pay Litigation. The team also covers education matters, including
providing advice to some of the schools in the Borough under a Service Level
Agreement. The team supports the Council’s licensing and gambling regulation
functions and provides legal advice on data protection, freedom of information and the
Regulation of Investigatory Powers Act (2000).
Procurement
Contact:
Michelle Dexter, Principal Solicitor
Telephone:
(0191) 424 7217
[email protected]
Email:
The team provides advice to all directorates on procurement law, drafts contracts and
advises on their interpretation. The team also provides advice and assistance in
relation to the Council’s Leisure functions.
Development
Contact:
Nicole Johnson, Principal Solicitor
Telephone:
(0191) 424 7209
Email:
[email protected]
The team provides advice and assistance on planning and highways matters including
village green/common land issues and public rights of way. The team also deals with
traffic orders and advises on contentious commercial property matters.
Legal Services Support
Contact:
Christine Jopling, Senior Support Services Officer
Telephone:
(0191) 424 7255
Email:
[email protected]
The team provides a wide range of administrative support for legal services, including
operating our time recording system. It also provides word processing services and
gives administrative support to individual teams.
Local Land Charges
Contact:
Linda Weetman, Senior Legal Admin Assistant
Telephone:
(0191) 424 7228
Email:
[email protected]
The team maintains the Local Land Charges Register and deals with Enquiries from
people wishing to purchase properties in the Borough. The team also maintains the
storage system for all the Council’s deeds and other important documents, and
administers the signing and sealing of documents.
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Pensions and Property
Contact:
Denis Leahy, Principal Solicitor
Telephone:
(0191) 424 7218
Email:
[email protected]
The Principal Solicitor provides legal advice and assistance to the officers who manage
the Tyne and Wear Pension Fund. The team also provides Conveyancing services to
the Council and to the Pension Fund.
Pension Fund Conveyancing
Contact:
Dave Miller, Legal Executive
Telephone:
(0191) 424 7223
[email protected]
Email:
Council Conveyancing
Contact:
Eileen Thompson, Principal Legal Executive
Telephone:
(0191) 424 7220
Email:
[email protected]
Services
Contact:
Alan Russell, Principal Solicitor
Telephone:
(0191) 424 7208
Email:
[email protected]
The team provides legal advice and assistance on housing matters to both the Council
and to South Tyneside Homes. They also do the legal work for the Anti-Social
Behaviour Unit, prosecute for Regulatory Services and deal with all the Council’s
housing and debt collection litigation.
Litigation
Contact:
Kathryn Ruddy/Helen Preston, Legal Executive
Telephone:
(0191) 424 7205
Email:
[email protected]
[email protected]
Social Care and Health
Contact:
Mark Clements, Principal Solicitor
Telephone:
(0191) 424 7213
Email:
[email protected]
The team’s main functions are to provide legal advice and assistance to the Council’s
Children Services function, including the Adoption and Fostering Services and the
Safeguarding Children Board, and to the Commissioning and Care service.
Legal Consultant - Projects
Contact:
Julie Prior, Legal Consultant – Projects
Telephone:
(0191) 424 6454
[email protected]
Email:
The Legal Consultant – Projects currently provides legal support to the Council’s
Building Schools for the Future Programme.
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CUSTOMER SERVICE AND ICT
The following staff, unless otherwise indicated are based in the Regeneration and
Resources Directorate, Town Hall & Civic Offices, Westoe Road, South Shields, NE33
2RL
HEAD OF SERVICE: Paul Moore
Email: [email protected]
Contact:
Judith Gates, Personal Assistant to Head of Service
Telephone:
(0191) 424 7100
[email protected]
Email:
The aims of the service are to meet our customers’ needs in a timely and responsive
manner using technology to support and enhance service delivery
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Provide customer focused services that can be accessed where and when
required
Encourage all members of the community to take a full part in the
information society through access to technology and training
Promote new and innovative ways of delivering services
Support all services in their drive to provide best value and service
improvement through the use of ICT
The Service Comprises:
CORPORATE CUSTOMER SERVICE
Contact:
Helen Dainton, Customer Services Manager
Telephone:
(0191) 424 6601
Email:
[email protected]
The team is responsible for the development and operation of a network of one-stop
customer service centres across the Borough. These centres will offer joined up face to
face service to our customers on behalf of all Council services as well as its partners.
The Customer Service Manager is also responsible for the Customer Service Strategy
and ethos across the Council corporately.
This team is also responsible for the development of the Council’s electronic service
delivery channels such as kiosks, Digital TV, SMS and electronic services on the
Council’s Internet site.
The Customer Contact Centre
Contact:
Bill Hill, Contact Centre Manager
Telephone:
(0191) 424 2003
Email:
[email protected]
The Customer Contact Centre deals with an expanding range of service requests from our
customers who choose to deal with the Council via telephone, e-mail, SMS text messaging and
Digital TV. The team also manages the delivery of the 101 service. The Telephonist /
Receptionist team provides a switchboard service to South Shields Town Hall and a number of
other buildings across the Borough, as well as managing the two receptions in the Town Hall.
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INFORMATION SYSTEMS
Contact:
Dave King, Information Systems Manager
Telephone:
(0191) 424 7071
Email:
[email protected]
The Information Systems Group provides Business and Technical support to the
Council, bringing expertise in the procurement and development of IT solutions to
meet the needs of the authority and to support service delivery throughout. The group
is organised into two Development Teams who work closely with user departments
providing advice, support and technical skills in the development of systems that both
provide efficient working and meet the goals and aspirations of the Council.
Development Team 1
Contact:
Gordon Ditchburn, Development Manager
Telephone:
(0191) 424 7107
Email:
[email protected]
Development Team 1 is primarily responsible for the provision of Account Management
and Business Support for the Regeneration and Resources Directorate and Chief
Executive’s Office. It also provides expertise for the procurement and development of
IT systems and applications to meet departmental needs and support service delivery
throughout the Council.
Development Team 2
Contact:
Vacant Post (Dave King, Information Systems Manager)
Telephone:
(0191) 424 7071
Email:
[email protected]
Development Team 2 is primarily responsible for the provision of Account Management
and Business Support for the Neighbourhood Services and Children and Young Peoples
Directorates. It provides expertise for the procurement and development of IT systems
and applications to meet departmental needs and support service delivery throughout
the Council.
ICT SUPPORT
Contact:
Dave Lamb, Support Manager
Telephone:
(0191) 424 7072
Email:
[email protected]
The ICT Support service provides a full range of technical services for the Council and
is organised into three teams, which are ICT Customer Services, Network Support and
Server Support.
ICT Customer Services
Contact:
Darran Milton, ICT Customer Services Manager
Telephone:
(0191) 424 7089
Email:
[email protected]
The ICT Customer Services team procures, configures, installs and supports a wide
range of desktop computer hardware and software including desktop PCs, laptops,
workstations, inkjet and laser printers, and scanners. The team provides the ICT Help
Desk service, which is available from 8:00 am to 5:00 pm, every working weekday, to
help our customers resolve any technical problems they might encounter. The team
creates and deletes network user accounts as needed, and also provides standard
computer consumables, such as printer cartridges and toners. The team relocates
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desktop computer equipment when customers move from one location to another and
also conducts electrical safety tests on desktop computer equipment when required.
Network Support
Contact:
Colin Hurst, Network Manager
Telephone:
(0191) 424 7085
[email protected]
Email:
The Network Support team manages the data and voice communications systems used
in the Council. A range of technologies, such as fibre optic, laser and wireless
networking, are used to provide high-speed, cost effective data communications. The
team also manages the resilient Internet link including the security systems used to
prevent unauthorised access to Council information systems. The team also manages
the Council’s telephone systems, mobile phones and Blackberry devices. The telephone
system provides a wide range of options including direct dial inwards (DDI), caller line
identification (CLI) and also voice mail services. New telephony systems that use voice
over IP (VOIP) technology are being implemented to maximise the use of the data
communications network and to reduce telephony costs.
Server Support
Contact:
Michael Moffett, Server Manager
Telephone:
(0191) 424 7092
Email:
[email protected]
The Server Support Team is responsible for the provision and support of server,
storage and data security systems used by the Council. A number of computer servers
are used to host all of the management information systems used, such as Council
Tax, Payroll, Financial Systems, SWIFT etc. The data held on these servers is secured
to backup tapes using the automated tape library management system. The team also
manages the Council’s Exchange service (which provides e-mail, calendar, diary and
task management facilities), the e-mail security services (to prevent viruses, spam and
inappropriate e-mail entering the Council), and the CITRIX service (which allows
information systems to be accessed via remote communications links). Security
systems, such as anti-virus and patch management, are managed by the team and the
ICT and Information Security Officer provides policies, procedures, advice and
guidance on a wide range of information security issues, as well as monitoring and
managing security incidents.
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ENTERPRISE AND REGENERATION
The following staff, unless otherwise indicated are based in the Regeneration and Resources
Directorate, Town Hall & Civic Offices, Westoe Road, South Shields, NE33 2RL.
HEAD OF SERVICE: Rick O’Farrell
Email: [email protected]
Contact:
Sue Lawrence, Personal Assistant to Head of Service
Telephone:
(0191) 424 7400
Email:
[email protected]
The service contributes to the modernisation and effective operation of the Council by:
Ensuring we have the right property in the right places from which to deliver our
services by:
• Providing fit for purpose operational property including accessible and
energy efficient buildings
• Retaining, managing and acquiring only the property we require to meet our
priorities; and
• Managing our capital resources efficiently.
Supporting the efficient delivery of the Capital Programme by:
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Maintaining an in-house design team which delivers projects to cost and on
time;
Providing a project management capacity for building related works.
To bring about the transformation of the physical and economic environment of the
Borough by:
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Making South Tyneside an enterprising place where people have a choice of
job opportunities.
Playing a full part in implementing the Regeneration Strategy by securing
physical regeneration in the Borough
Ensuring residents have access to support and training opportunities related
to pursuing their chosen careers
The Service Comprises:
ASSET MANAGEMENT GROUP
Asset and Capital Management Team
Contact:
Jamie MacDonald, Assistant Head of Service
Telephone:
(0191) 424 7634
Email:
[email protected]
The Asset and Capital Management Team looks at our corporate property
requirements, provides building maintenance and buildings health and safety advice,
and ensures that our property and capital expenditure is spent efficiently and in the
right areas. The Group:
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Maintains our buildings and other properties, ensuring they are fit for
purpose
Reviews our property requirements
Ensure that our property related spend is prioritised and spent efficiently
Manages and monitors our capital programme
Provides facilities management for our main administrative buildings
Participates in our key regeneration projects
Ensures compliance with building and construction legislative requirements
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Building Surveying and Maintenance
Contact:
Colin Bell, Council Buildings Manager
Telephone:
(0191) 424 7238
[email protected]
Email:
Strategic Asset and Energy Management
Contact:
Peter Howson, Asset Management Team Leader
Telephone:
(0191) 424 7657
Email:
[email protected]
Valuation Team
Contact:
Les Barclay, Senior Valuation Surveyor
Telephone:
(0191) 424 7235
Email:
[email protected]
The Valuation Team provides property management advice and support to all Council
Directorates. The Group:
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Manages the Council’s industrial and shops portfolio
Manages the Council’s miscellaneous property portfolio and land
ownership records (Terrier system)
Manages our land and property acquisitions and disposals
Provides capital accounting and rating valuation expertise
Design Team
The following teams are based at the Circatex offices, first floor, Eldon Street, Laygate,
South Shields, NE33 5BU
Contact:
Keith Blenkinsop, Acting Design Manager
Telephone:
(0191) 424 7471
Email:
[email protected]
The Design Team provides us with an in-house capacity to:
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Deliver key elements of the Councils capital programme
Support internal clients with a project management capacity
Provide a multidisciplinary design and management construction projects
service across the Council
Provide design and cost advice on refurbishment of existing and new
capital planned projects
Provide professional design excellence through delivery via principles of
best practice, sustainability and energy efficiency
Provide a facility for working in partnership with external agencies to
deliver the Council’s capital programme
Provide a full project management service for individual and portfolios of
project programmes
Provide an Electricity at Work Act inspection service for the whole of the
Council’s building stock
Provide customer focused project delivery and professional guidance
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The Design Team comprises of the following sections:
Architecture
Contact:
Tom Forster, Team Leader
Telephone:
(0191) 424 7486
Email:
[email protected]
The team provides an award winning in-house architectural design capacity to:
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Help deliver the architectural elements of the Council’s capital
programme
Act as architectural consultants across the Council, providing
architectural design and supervision for the Council’s construction
programme relating to new build, conversion and refurbishment works
Provide professional architectural design excellence through delivery via
principles of best practice, sustainability and energy efficiency
Building Services
Contact:
Nick Waton, Acting Building Services Team Leader
Telephone:
(0191) 424 7474
Email:
[email protected]
The main functions are to provide an in-house mechanical and electrical consultancy
service:
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Providing clients with a design service specifically tailored to meet their
needs
To act as mechanical and electrical design consultants across the
Council, providing a design and technical advisory service for the
Council’s construction programme relating to new build, conversion and
refurbishment works
Providing professional building services design excellence through
delivery via principles of best practice, sustainability and energy
efficiency
Providing Electricity at Work Act inspection service covering all of the
Council’s buildings, including schools, pools and public buildings
Electrical Section
Contact:
Gordon W. Bartell, Electrical Engineer
Telephone:
(0191) 424 7475
Email:
[email protected]
Mechanical Section
Contact:
Michael Cockram, Mechanical Design Engineer
Telephone:
(0191) 424 7472
Email:
[email protected]
Electricity at Work Act Inspection Team
(Post vacant, contact Building Services Team Leader)
Contact:
Post vacant, E.a.W. Coordinator
Telephone:
(0191) 424 7477
Email:
Page 16 of 31
Construction Projects Management
Contact:
John Richardson, Construction Projects Management Team
Leader
Telephone:
(0191) 424 6629
[email protected]
Email:
The Construction Projects Management Team provides an in-house capacity to:
•
•
•
Provide a full Quantity Surveying, cost analysis and cost control service
Provide a full construction and project management service
Professional guidance and customer focused project delivery
The following staff, unless otherwise indicated are based in the Regeneration and Resources
Directorate, Town Hall & Civic Offices, Westoe Road, South Shields, NE33 2RL.
ECONOMIC DEVELOPMENT AND REGENERATION GROUP
Contact:
Guy Currey, Economic Development and Regeneration Manager
Telephone:
(0191) 424 7579
[email protected]
Email:
Business Development Team
Contact:
Tasleem Baqir, Business Development Team Leader
Telephone:
(0191) 424 7644
Email:
[email protected]
The Business Development Team are responsible for a range of services and products
to assist individuals wishing to start-up in business, for existing businesses to develop
and grow, and to attract inward investment into the Borough. The team coordinates
delivery with the Local Enterprise Growth Initiative (LEGI) Team and is a key delivery
contractor for LEGI products. Key activities include business engagement, the provision
of advice, support and assistance to all businesses; provision of financial assistance
packages; development of the Borough’s offering of industrial and commercial sites
and premises. The team also works closely with local, sub-regional and regional
partners on all aspects of business support to ensure a complete and comprehensive
service is provided across the Borough.
Employment Development Team
Contact:
Sarah James, Employment Development Team Leader
Telephone:
(0191) 424 7396
Email:
[email protected]
The Employment Development Team play a leading role in coordinating the
employment support partnership within the Borough, with the aim of collectively
improving the employment rate and increasing access to employment. The team
manages the delivery of the Supporting People into Work programme, which provides a
range of interventions to help people back in to work. The programme provides a
neighbourhood engagement programme, an information, advice and guidance
programme, Intermediate Labour Market programmes, travel assistance, back to work
grants and employer demand led training. The team also work closely with local, subregional and regional partnerships to maximise opportunities for the Borough.
Page 17 of 31
Regeneration Team
Contact:
Claire Cardinal, Economic Regeneration Project Manager
Telephone:
(0191) 424 7679
Email:
[email protected]
Contact:
Paul Graves, Economic Regeneration Project Manager
Telephone:
(0191) 424 7677
Email:
[email protected]
Contact:
Daniel Crawford, Regeneration Team Leader
Telephone:
(0191) 424 7672
Email:
[email protected]
The Regeneration Team coordinates action on the Regeneration Strategy across the
Council taking overall responsibility for its delivery. It is also responsible for project
development on several key regeneration projects, and takes the lead on projects such
as Hebburn Town Centre, and the Foreshore and South Shields Riverside Regeneration.
The team is also responsible for taking an overview on the Council’s approach to
external funding, including the development and implementation of Bidding Together,
the Council’s policy on bidding for external funding. The team takes an overview on
European funding, provides support on Awards for All, manages the Council’s CAF
grants scheme and acts as the Council lead on third sector policy issues.
Local Enterprise Growth Initiative (LEGI) Team
Contact:
Telephone:
Email:
John Scott, Programme Director
(0191) 424 7428
[email protected]
The LEGI Team is responsible for delivery of the LEGI programme. This £16.2 million
programme aims to stimulate enterprise in the Borough through a wide range of
initiatives, which complement the activities of the Business Development and
Employment Development Teams.
Page 18 of 31
FINANCE
The following staff, unless otherwise indicated are based in the Regeneration and Resources
Directorate, Town Hall & Civic Offices, Westoe Road, South Shields, NE33 2RL.
HEAD OF SERVICE: Brian Scott
Email: [email protected]
Contact:
Claire Vasey, Personal Assistant to Head of Service
Telephone:
(0191) 424 7046
Email:
[email protected]
Our goal is to help the Council achieve its aims and objectives by ensuring the
Council’s money is put to the best use at every level in the organisation.
We will help the Council and Service Managers:
•
•
•
•
•
•
•
Prepare and agree affordable spending plans over the medium term
Monitor and control service spending each month
Prepare the Council’s Statement of Accounts each year
Continually improve the council-wide finance service
Pay staff and creditors accurately and on time
Pay the right amount of Benefit to the right person quickly
Collect money owed to the Council
The Service Comprises:
COUNCIL TAX AND BENEFITS
The Council Tax and Benefits Group collects money owed to the Council and pays out
housing and council tax benefit. The Group:
•
•
•
Collects council tax and national non-domestic rates owed to the Council
Pays council tax and housing benefit
Seeks to eliminate fraudulent benefit claims
The following employees are based at Gordon House, Gordon Street, South Shields.
Contacts:
Trevor Oliver, Revenues and Benefits group Manager
Telephone:
(0191) 424 4280
[email protected]
Email:
Neil Harrison, Revenues Manager
Telephone:
(0191) 424 4282
Email:
[email protected]
Jillian O’Connor, Benefits Manager
Telephone:
(0191) 424 4210
Email:
jillian.o’[email protected]
Page 19 of 31
Fraud and Verification Team
Contact:
Gill Parker, Fraud and Verification Team Leader
Telephone:
(0191) 424 4256
Email:
[email protected]
The team carries out both proactive and reactive investigations into allegations of benefit fraud,
carries out welfare visits to vulnerable groups and undertakes doorstep claim information
validation.
Benefits Team 1
Contact:
Tracey Fishwick, Benefits Team Leader
Telephone:
(0191) 424 4235
[email protected]
Email:
Team 1 processes applications for housing and council tax benefit and determines
appeals relating to properties with addresses ranging A to Fie.
Benefits Team 2
Contact:
Linda Haynes, Benefits Team Leader
Telephone:
(0191) 424 4237
[email protected]
Email:
Team 2 processes applications for housing and council tax benefit and determines
appeals relating to properties with addresses ranging Fif to Norham Ave nth.
Benefits Team 3
Contact:
Linda Keenan, Benefits Team Leader
Telephone:
(0191) 424 4246
Email:
[email protected]
Team 3 processes applications for housing and council tax benefit and determines
appeals relating to properties with addresses ranging Norham Ave sth to Z
Business Support
Contact:
Michael Petherick, Business Support Manager
Telephone:
(0191) 424 4283
Email:
[email protected]
The team supports the Group by overseeing the day-to-day running of ICT systems, including
implementing new releases and by providing a comprehensive post and administration function
for Gordon House.
Page 20 of 31
Council Tax and National Non Domestic Rates
Contacts:
Dawn Dennison, Team Leader
Telephone:
(0191) 424 4289
Email:
[email protected]
Hilary Potts, Team Leader
Telephone:
(0191) 424 4211
Email:
[email protected]
The teams’ main functions are dispatching annual council tax and business rates bills, processing
changes to tax payers’ accounts and taking appropriate action to recover outstanding amounts.
Overpayments and Customer Service
Contact:
Gillian Harrison, Customer Relations and Recovery Officer
Telephone:
(0191) 424 4281
Email:
[email protected]
The team seeks to recover benefit overpayments and provides a general face-to-face advice
service to members of the public who visit the council’s various offices.
Quality Assurance
Contact:
Neale Fraser, Quality Assurance Team Leader
Telephone:
(0191) 424 4253
Email:
[email protected]
The team’s main functions are to ensure accuracy of output, monitor individual and team
performance and to identify training needs.
FINANCIAL MANAGEMENT
Contact:
Jane Watt, Assistant Head of Finance
Telephone:
(0191) 424 7036
Email:
[email protected]
The Financial Management Group manages the day-to-day finances of the Council and
works in partnership with directorate finance teams to put the Council’s money to the
best use. The Group:
•
•
•
•
Prepares and monitors the Council’s revenue, capital and housing spending
plans.
Produces the Council’s Statement of Accounts each year and
coordinates/submits grant claims and external financial returns
Provides financial advice and support to services and service managers
Maintains the Council’s financial systems, reconciles the Council’s financial
and banking records and manages the Council’s Tax affairs.
Page 21 of 31
FINANCIAL PLANNING
Contact:
Andrew Hayday – Group Manager, Financial Planning
Telephone:
(0191) 424 6621
Email:
[email protected]
The Financial Planning Group supports change management across the Council and
works in partnership with service managers to secure and put the Council’s money to
the best use. The Group:
•
•
•
•
Develops and implements finance policy and procedures
Provides strategic financial advice on new initiatives/projects and provides
project support to service managers
Develops and implements new financial systems
Optimises future revenue and capital resources available to the Council
FINANCIAL SERVICES
Contact:
Gary O’Brien, Group Manager, Financial Services
Telephone:
(0191) 424 6447
Email:
gary.o’[email protected]
The Financial Services Group makes payments and collect money owed on behalf of
the Council. The Group:
•
•
•
Pay staff, Members, pensioners and suppliers
Collect and records the receipt of money owed to the Council
Provides management information on payments made/received/outstanding
and ensures correct statutory deductions/payments are made
Central Payroll
Contact:
Wendy Tomkinson, Payroll Manager
Telephone:
(0191) 424 4259
[email protected]
Email:
Central Payroll is responsible for: •
•
•
•
•
A complete service for employees, pensioners, and arms length organizations
on all matters relating to the payment of staff.
It pays salaries, wages and pensions on due dates.
Ensures that all legislative and voluntary deductions are applied.
Completes all statutory monthly and Year End returns for HMRC.
Provides management and costing information on payments made/received
/outstanding.
Income
Contact:
Jim Kirkley, Senior Income Officer
Telephone:
(0191) 424 4305
Email:
[email protected]
The Income Team is responsible for:
•
•
•
•
The administration and recovery of sundry and periodic invoicing.
Council mortgages.
Staff car loans.
The processing of miscellaneous cash income.
Page 22 of 31
Payments
Contact:
Michelle Farrell, Senior Payments Assistant
Telephone:
(0191) 424 4350
Email:
[email protected]
Payments are responsible for:
•
•
•
•
•
•
•
•
Processing all invoices / payable documents for all Directorates by the due date as
determined by Council policy.
Production of daily cheque/BACS runs for all 3 companies.
The raising of foreign draft cheques or foreign bank-to-bank transfers as & when
required.
Maintenance of the supplier database & the creation of new records including BACS
details.
Dispatch of creditors cheques or BACS remittance advices with any associated
paperwork.
The maintenance of the contracts register.
The maintenance of a filing system covering 6 financial years plus current, dealing with
any queries re payment / non-payment within that period including the stopping &
reissuing of cheques/BACS as appropriate.
Provide management information as requested
CHILDREN AND YOUNG PEOPLE (FINANCE)
Contact:
Julie Allison, Assistant Head of Finance (Children Services)
Telephone:
(0191) 424 7778
Email:
[email protected]
The main functions are to provide a holistic management accounting service to all
areas of Children & Young People Directorate and schools, including budget setting,
monitoring and advice/support to front line managers. There is also some financial
accounting and transaction accounting undertaken within the function, although
elements of this work are shared with Corporate Finance.
NEIGHBOURHOOD SERVICES (FINANCE)
Contact:
Neil Bradley, Assistant Head of Finance (Adult Services)
Telephone:
(0191) 424 4656
Email:
[email protected]
The main functions are to provide a holistic management accounting service to all
areas of Neighbourhood Services, including budget setting, monitoring and
advice/support to front line managers. There is also some financial accounting and
transaction accounting undertaken within the function, although elements of this work
are shared with Corporate Finance.
Page 23 of 31
ORGANISATIONAL DEVELOPMENT &
PEOPLE
The following staff, unless otherwise indicated are based in the Regeneration and Resources
Directorate, Town Hall & Civic Offices, Westoe Road, South Shields, NE33 2RL.
HEAD OF SERVICE: Peter Fanning
Email: [email protected]
Contact:
Collette Rutherford, Personal Assistant to Head of Service
Telephone:
(0191) 424 7554
Email:
[email protected]
The Organisational Development & People Service is responsible for achieving
excellence in the management and development of the workforce of South Tyneside
Council. It does so by delivering the strategic aim of Improving Together – The
Council’s Human Resources Strategy:
“To recruit, retain and develop the right people, with the right skills, at the right time
to deliver our priorities”.
The strategic aim of the Human Resources Strategy is underpinned by a series of
priorities, which are incorporated into the following statements:
•
•
•
•
•
•
•
•
•
Develop leadership and management skills for our Elected Members and
employees in management positions
Ensure that we have modern employment policies
Support Equality and Diversity in employment within the Council
Support learning and development for our Elected Members and employees
Create a safe and supportive working environment for our Elected Members
and employees
Develop initiatives to reward and recognise the positive contributions of our
workforce
Develop initiatives, in partnership with the Communications Service, to
improve upon communication and involvement of our workforce
Embed performance management at an individual level, working with the
Assistant Chief Executive - Performance
Support the development of e-Government within the Team of South
Tyneside, working with the Customer Care and ICT Service
The purpose of delivering against these priorities is to have well skilled, well motivated,
high performing employees delivering excellent council services, who are proud to work
for South Tyneside Council. In achieving this aim, and the priorities that underpin it,
the Council will become an ‘Employer of Choice’.
The Organisational Development and People Service supports and is committed to
supporting the Hear by Right Standard through providing quality briefing and advice to
young people involved in recruitment activities for the Council.
Page 24 of 31
The Service Comprises:
OPERATIONAL SUPPORT GROUP
Contact:
Graham Fells, Assistant Head of Organisational Development &
People
Telephone:
(0191) 424 7323
[email protected]
Email:
The Operational Support Group promotes best practice in employment by modernising
conditions of service, developing effective Human Resource (HR) policies and securing
effective employee and industrial relations across the Council. They work closely with
Directorate based HR teams and provides a problem solving and advisory service to all
Directorates, schools and other appropriate bodies on complex employment matters.
The group contributes to the development of a safe and supportive working
environment for both our Elected Members and employees by ensuring that policies
and systems for reducing workplace accidents and injuries are implemented and
developed. They also provide the Council’s Occupational Health services ensuring that
we achieve Government targets laid down in ‘Revitalising Health & Safety’.
The Group:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Supports the operation of the Council’s Human Resources Committee
Supports the operation of the Council’s Employees Consultative Forum
Provides a consultancy style problem solving and advisory service for
managers on complex areas of Human Resource management and
employment legislation, often in partnership with the Legal Services Group
Continuously develops and implements modern employment policies and
practices
Develops and maintains the Council’s employee and industrial relations
framework to ensure effective consultation arrangements are in place
Ensures that the management of attendance is consistently undertaken
within the Council, in partnership with the Occupational Health Unit
Ensures the Council’s recruitment and selection policy and procedures
operate to the highest standards across the whole Council
Project manages the implementation of major employment changes, such as
the Single Status Agreement
Acts as the ‘point of contact’ on employer matters with the Tyne & Wear
Pension Fund
Provides a consultancy style problem solving and advisory service for
managers on health & safety matters, including close liaison with colleagues
in the Asset Management & Procurement Service and Housing and
Construction Related Services
Supports the work of the Council’s Health & Safety Forum
Supports the work of the Directorate Health & Safety Committees
Works in close partnership with Trade Union Safety Representatives
Develops and maintains an Occupational Health service to the Council,
including the management of health promotion, pre-employment screening,
health surveillance and medical advice for managers
Manages the Council’s Ill-Health Retirement processes
Ensures that the Council achieves statutory compliance with relevant
legislation and works closely with the Health & Safety Executive
Page 25 of 31
Employee Resources
Contact:
Julie Young, Employee Resourcing Manager
Telephone:
(0191) 424 7324
Email:
[email protected]
The Employee Resources Team continuously develops and implements modern
employment policies and practices and ensures the Council’s recruitment and selection
policy and procedures operate to the highest standards across the whole Council. The
team also supports the operation of the Council’s Human Resources Committee
Occupational Health and Safety
Contact:
Charles Irving, Occupational Health and Safety Manager
Telephone:
(0191) 424 7341
Email:
[email protected]
Occupational Health
Contact:
Maria Melia, Occupational Health Nurse
Telephone:
(0191) 424 7395
Email:
[email protected]
The Occupational Health and Safety Team provides a consultancy style problem solving
and advisory service for managers on health & safety matters, including close liaison
with colleagues in the Asset Management & Procurement Service. The team also
develops and maintains an Occupational Health service to the Council, including the
management of health promotion, pre-employment screening, health surveillance and
medical advice for managers.
Neighbourhood Services Directorate
Contact:
John Gibson, Human Resources Manager
Telephone:
(0191) 424 2662
Email:
[email protected]
Children and Young People Directorate
Contact:
Joanne Wollaston, Human Resources Manager
Telephone:
(0191) 424 4696
Email:
[email protected]
Page 26 of 31
ORGANISATIONAL DEVELOPMENT GROUP
Contact:
Mark Johnson, Organisational Development Manager
Telephone:
(0191) 424 6048
[email protected]
Email:
The Organisational Development Group contributes to the organisational development
of South Tyneside Council through the identification, development and implementation
of people management strategies, policies and initiatives to help the Council become a
modern, fully effective Council. The Group:
•
•
•
•
•
•
•
•
•
•
Continuously develops and implements Improving Together - the Council’s
Human Resources Strategy
Manages and develops the Performance Management Framework for Human
Resource issues in partnership with the Assistant Chief Executive Performance
Develops and implements the Council’s Workforce Development Plan
Supports the work of the Council’s Human Resources Committee
Supports the achievement and retention of the Investors in People standard
Co-ordinates the Employee Satisfaction Survey for the Council in partnership
with the Consultation Team
Helps to establish an organisational framework to develop leadership skills
at political and senior management level to improve performance and
modernize the Council
Manages and delivers the Council’s Elected Member Training & Development
Programme
Supports the embedding of the Council’s Values through training &
development activities and initiatives
Provides a range of management information through the effective use of
the Council’s computerised Human Resources system
Performance and Systems
Contact:
Penny Swan, Organisational Development Manager –
Performance and Systems
Telephone:
(0191) 424 6448
Email:
[email protected]
The Performance and Systems Team Provides a range of management information
through the effective use of the Council’s computerised Human Resources system.
Pay and Rewards
Contact:
Vicky Spoors, Organisational Development Manager – Pay and
Rewards
Telephone:
(0191) 424 7353
Email:
[email protected]
The Pay and Rewards Team coordinate and manage the Job Evaluation process, and
lead on developing modern pay and reward strategies.
Page 27 of 31
Learning and Development
Contact:
William Blyth, Organisational Development Manager – Learning
and Development
Telephone:
(0191) 424 7338
Email:
[email protected]
The Learning and Development Team helps to establish an organisational framework to
develop leadership skills at political and senior management level to improve
performance and modernise the Council and supports the achievement and retention of
the Investors in People Standard.
Page 28 of 31
PENSIONS
The following staff, unless otherwise indicated are based in the Regeneration and Resources
Directorate, Hebburn Civic Centre, Campbell Park Road, Hebburn.
HEAD OF SERVICE: Stephen Moore
Contact:
Stephen Moore, Head of Pensions
Telephone:
(0191) 424 4119
Email:
[email protected]
South Tyneside Council is the administering authority of the local government pension
fund for the Tyne and Wear County area. The five district councils and a wide range of
other organisations that provide a public service within the County area participate in
the Fund.
The Council has established a Pensions Committee that is required to control and
resolve all matters relating to the Fund. The Pensions Service is responsible for
implementing the Committee’s policies and the Local Government Pension Scheme
Regulations. The Committee monitors the performance of the Service.
Our goal is to provide an attractive and affordable pension arrangement that is seen by
employers and members as an important and valued part of the employment package.
Our aims are to:
•
•
•
•
Promote membership of the Fund
Keep employers’ contributions as low and as stable as possible through
effective management of the Fund
Work with our partners to provide high quality services to employers and
members
Make pensions issues understandable to all
The Service Comprises:
INVESTMENTS GROUP
Contact:
Ian Bainbridge, Investment Manager
Telephone:
(0191) 424 4112
Email:
[email protected]
The Investments Group is responsible for the investment of the Pension Fund. The
Group:
•
•
•
•
•
•
Devises, implements and keeps under review the investment management
structure through which the £3.8 billion of assets are invested. Eight
investment managers are employed on fourteen mandates to invest the
Fund into the global quoted bond and equity markets and into United
Kingdom property. The Fund also has investments in global private equity,
active currency strategies and infrastructure.
Monitors the performance of investment managers and custodians and,
when necessary, reviews and replaces those organisations
Carries out the financial administration in relation to the investment of the
Fund, including settling transactions, reconciling portfolios, ensuring that all
investment income and recoverable tax is received, and preparing the final
accounts. In 2006/07, the turnover of investments was £4.3 billion and the
investment income was £84 million
Prepares the Fund’s Annual Report
Delivers the training and communication strategy for the Pensions
Committee
Manages the borrowing and lending activities of the Council.
Page 29 of 31
PENSIONS GROUP
Contact:
Dave Smith, Pensions Manager
Telephone:
(0191) 424 4150
Email:
[email protected]
The Pensions Group is responsible for actuarial valuations of the Fund and the
administration of Scheme benefits. The Group:
•
•
•
•
•
•
Manages the triennial and interim valuations in order that the 100
employers that participate in the Fund pay an appropriate level of
contribution
Collects and reconciles contributions from the employers and 49,000 active
members. In 2006/07 contributions and transfers in totaled £241 million
Pays pension benefits to 31,000 pensioners. In 2006/07 pension benefits
and payments to leavers totaled £154 million.
Maintains records in relation to the entire membership which, including
21,000 deferred members, totals 101,000
Devises and implements training, consultation and communication strategies
for the employers and members
Manages the Additional Voluntary Contribution arrangements.
Communications Team
Contact:
Heather Chambers, Communications Team Manager
Telephone:
(0191) 424 4142
[email protected]
Email:
The Communications Team manages the communication, consultation and training
strategies, the employer database and the Additional Voluntary Contribution
arrangements.
Technical Team
Contact:
Judith Marriott, Technical Support Manager
Telephone:
(0191) 424 4186
Email:
[email protected]
The Technical Team manages the IT systems for the Pensions Office, the valuations
and the financial administration of benefits.
PENSIONS TEAM 1
Contact:
Gwyneth Eccles, Operational Team Manager
Telephone:
(0191) 424 4158
[email protected]
Email:
Operations Team 1 is responsible for the pensions administration for a range of
employers, including Newcastle City Council and the majority of the admitted bodies.
PENSIONS TEAM 2
Contact:
Geoff Humble, Operational Team Manager
Telephone:
(0191) 424 4175
Email:
[email protected]
Operations Team 2 is responsible for the pensions administration for a range of
employers, including South Tyneside Council and Gateshead Council.
Page 30 of 31
PENSIONS TEAM 3
Contact:
Diane Taylor, Operational Team Manager
Telephone:
(0191) 424 4173
Email:
[email protected]
Pensions Team 3 is responsible for the pensions administration for a range of
employers, including City of Sunderland and North Tyneside Council.
Project Team
Contact:
Michael Steven, Project Team Manager
Telephone:
(0191) 424 4106
Email:
[email protected]
This is a temporary team that has been set up for 2007/08 to introduce an updated
pension administration system that will administer the new Local Government Pension
Scheme.
Page 31 of 31