Arbeitswelt - Globalisierung bei HP

Arbeitswelt - Globalisierung bei HP
Ingo Sturm – Betriebsrat Bad Homburg (c) 2008
• Management
• Mitarbeiter
• Markt
• Was NUN ???
• Die Zukunft ???
• Global Citizenship
Inhalt
Management
Argumente
© 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
Off- + Nearshoring aus
Mgmt Sicht
-Kostenreduzierung
-Vereinfachung
-Standarisierung
-Die Kunden fordern es
-Die anderen machen es auch
-Konzentration auf höherwertiges
-Die Corporation fordert es
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14 February 2008
Die Mitarbeitersicht
Die Wahrnehmung
derMitarbeiter
-
Ich werde Arbeitslos
-
Wohin soll ich mich
entwickeln
-
Die anderen kommen und
verdrängen mich
-
Warum soll ich denen zeigen
wie es geht
-
Alles dauert länger
-
Nichts ist einfach
-
Wo bleibt der Kunde
-
Was habe ich davon
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14 February 2008
HP und der Markt
© 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
INDIA MAKING HEADLINES...
•
•
“IBM’s staff count in India ballooning from 6000 in 2002 to 38,000 in 2005” – IDG News
“Accenture plans to ramp up its headcount in India to 22500 people from 15000 at present” –
Financial Express
•
“CSC India has charted a high-growth path that includes nearly quadrupling its headcount to
10,000 b y2007-08” – The Economic Times
•
“Capgemini to hire 10,000 in India” – Reuters
•
“TCS, Infy win $2.22 Bn order from ABN Amro” – CIOL Network
•
“HCL lands $100 Mn deal with Autodesk” – AECNews
•
“Wipro, TCS in $70 Mn deal with Lehman Brothers” – CIOL Network
•
“Wipro signs multi million dollar outsourcing deal with GM” – Times News Network
8
India dominates offshoring spend...
Source for Figures: IDC
9
Offshoring Drivers Across Company Size
Percentage of Firms Rating Driver as “Important” or “Very Important”
Medium
Small
Labor Cost Savings
86%
Access to Qualified Personnel
51%
Increasing Speed to Market
49%
Improving Service Levels
45%
58%
19%
Adopting an Industry Practice
18%
Access to New Markets
14%
Source: Duke University / Booz Allen Offshoring Research Network 2006 Survey
44%
71%
57%
60%
56%
42%
Enhancing System Redundancy
77%
45%
58%
29%
60%
72%
46%
Differentiation Strategy
61%
55%
Part of Larger Global Strategy
Business Process Redesign
91%
72%
59%
Competitive Pressures
Strategic Drivers
98%
72%
Growth Strategy
10
Forbes 2000
22%
26%
22%
24%
46%
36%
17%
14%
LABOR COST
ARBITRAGE
UNBUNDLING OF DEALS
SMALLER DEAL SIZES
INCREASED MARKETING
FOCUS
• Indian firms advantage over foreign
vendors is due to lower operating
costs in terms of wages.
−
Manpower cost in the US = 45-60% of total
−
Manpower cost in India = 25-35% of total
• In the F&A BPO segment, labor
arbitrage allows companies to save
over 30% on costs depending on the
extent of transactions
• Rupee appreciation may bring down
bottom lines: Estimated that for each
1% appreciation there is a 50-bps
decrease in operating margins for
Indian vendor
Source: NEO IT
Call Centre Operations: $10.5 - $11.5 per hour
Computer Operators: $14.5 - $15.5 per hour
Skilled R&D Services: $ 40 per hour
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Indian vendors are used to margins of about 22-25% vis-àvis Global players who work with margins of 8-11%
India-based Providers are Expanding Their Footprint
To The West To Establish Near Shore Delivery For
“Front Office” Work
UK
Czech Republic
Romania
Hungary
United States
China
Mexico
Panama
Philippines
Brazil
Mauritius
Argentina
Delivery models between offshore service providers and U.S. multinationals are
converging …
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Source: www.outsourcingprofessional.org
U.S. Players Are Moving Into India and China To Set Up
Offshore Delivery For “Back Office” Work
Poland
Hungary
Romania
China
India
Jamaica
Costa
Rica
Malaysia
Singapore
Philippines
Fiji
Mauritius
Australia
New Zealand
Source: www.outsourcingprofessional.org
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Trends in offshoring – Job Movement
Number of U.S. Jobs Moving Offshore
Sl.No
Job Category
2000
2005
2010
2015
1
Management
0
37,477
117,835
88,281
2
Business
10,787
61,252
161,722
48,028
3
Computer
27,171
108,991
276,954
72,632
4
Architecture
3,498
32,302
83,237
84,347
5
Life Sciences
0
3,677
14,478
36,770
6
Legal
1,793
14,220
34,673
74,642
7
Art, Design
818
5,576
13,846
29,639
8
Sales
4,619
29,064
97,321
26,564
9
Office
53,987
295,034
791,034
1,659,310
Total
102,674
587,592
1,591,101
3,320,213
Source: U.S Department of Labour and Forrester Research, Inc
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© 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
HP Global
Citizenship
oder Backshoring kommt auch vor...
Warum es dann wieder zurückgeht...
Sprachschwierigkeiten
“Sprache des Kunden “
Mentalität – Verstehen
Kundennähe
Extreme Jobrotation
Kostenexplosion
Legale Gründe ( Recht )
Zeitverschiebung
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14 February 2008
Was fehlt ?
© 200714
Hewlett-Packard
18
February 2008Development Company, L.P.
The information contained herein is subject to change without notice
Globalisierung der Arbeitnehmer !?
- Betriebsräte
Mitbestimmungsrechte
- Gewerkschaften
19
14 February 2008
Wir müssen heute
die
Arbeitswelt von
morgen
gestalten !