Madison College Global Studies Seminar Ireland 2016 Draft

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Madison College
Global Studies Seminar
Draft Itinerary 2016
Ireland 2016
Journey to Ireland/Northern Ireland
College Partners:
 Madison College, Madison, Wisconsin, U.S.A.
 Waukesha County Technical College, Waukesha, Wisconsin, U.S.A.
 Kaethe Kollwitz Schule, Marburg, Germany
 South West College, Enniskillen, Northern Ireland
Thursday, March 10, 2016. London to Dublin
6:35am
Treffen Marburg Hauptbahnhof, Zug nach Frankfurt 6.49
10:50am Depart Frankfurt El0652, Terminal 2
12:00pm Arrive Dublin.Transfer to hotel for check in. Coach bus outside of Terminal. (Arranged by
Club Europa)
2:00pm
Check-in at Ashfield House.
4:00 pm
Guinness Storehouse: Tourism & Marketing Visit (arranged by CIEE) + Germans*
Transfer by coach bus?
5:00pm
Walking in the City (Arranged by CIEE), (American group) – Germans free to organize
their own thing
Overnight: Ashfield House
Friday, March 11, 2016. Dublin, Ireland
bis 9 am
Breakfast at Hostel (included), Treffpunkt zur Lagebesprechung
8:45am
Zur freien Verfügung
02:30pm Meeting with Tourism Ireland (arranged by CIEE) + Germans*
danach zur freien Verfügung
Overnight: Ashfield House
Saturday, March 12, 2016. Dublin to Belfast
7:00am
Breakfast at Hostel (included)
8:00am
Depart Dublin to Belfast. Coach bus. (arranged by Club Europa) + Germans*
10:00am Arrive Belfast (Need British Pounds!)
Tour Titanic Museum. http://titanicbelfast.com(Arranged by SWC)
2:00pm
Depart Titanic Museum for Ballygally Castle.
4:00pm
Arrive Ballygally Castle.
xx:xxpm
Dinner at Ballygally Castle (arranged by SWC)
Overnight BallygallyCastle http://www.hastingshotels.com/ballygally-castle/(arranged by SWC)
Sunday, March 13, 2016. Ballygally Castle, County Antrim
8:00am
Breakfast at Castle (included)
9:00am
Depart Ballygally Castle along Antrim Coast to Enniskillen. Coach bus (arranged by Club
Europa). + Germans*
Visitsenroute - Giants Causeway and Carick a Rede Rope Bridge
Lunch on own enroute
5:00pm
Dinner at Bushmills Inn.http://www.bushmillsinn.com(arranged by SWC). Order from
menu
10:00pm ArriveEnniskillen, Check in at Belmore Court Motel. http://www.motel.co.uk
Overnight Belmore Court Motel (arranged by Club Europa).
Faculty Leads reserve the right to change or adjust itinerary as necessitated by changing conditions in host
country. Any adjustments will be promptly communicated to all participants.
Madison College
Ireland 2016
Monday, March 14, 2016. South West College, Enniskillen Campus
8:00am
Breakfast at Hotel (included)
9:00am
Walk to SouthWest College. (5 min. walk)
9:30am
Welcome/ice breakers.
10:30am Guest Lecture – “Customer Service Theme”
12:00pm Lunch on Own at College (snacks in the morning provided)
1:00pm - Site Visits. Mixed Groups.
4:00pm
 Fermanagh Self-Catering, Rosslea, County Fermanagh – “Winner” Best Place to Stay NonServiced Accommodation 2015 Northern Ireland Tourism Awards (Caroline)

Finn Lough Resort, Aghnablaney, County Fermanagh – “Highly Commended” Best Place to
Stay Non-Serviced Accommodation 2015 Northern Ireland Tourism Awards (Gill)

Lough Erne Resort, Enniskillen, County Fermanagh – “Winner” Northern Hotel of the Year,
2014 Northern Ireland Tourism Awards (Lynne Phair)

Belleek Pottery, Belleek, County Fermanagh - “Winner” Best Visitor Experience, 2014
Northern Ireland Tourism Awards

Belmore Court Motel, Enniskillen, County Fermanagh – “Highly Commended” Customer
Service Excellence, 2014 Northern Ireland Tourism Awards (Terry)

Crom Castle, Newtonbutler, County Fermanagh – “Winner” Best Accommodation, 2007
Northern Ireland Tourism Awards (Noel and Amanda).
Early eve. Dinner on Own. Enniskillen
Overnight Belmore Court Motel (arranged by Club Europa)
Tuesday, March 15, 2016. South West College, Enniskillen Campus
8:00am
Breakfast at hotel (included)
9:00am
Arrive South West College, Enniskillen Campus. Work with your group.
10:00am Guest Speaker on Customer Service
11:00am Presentation Preparation at South West College
12:30pm - Lunch at College Restaurant – Claire Currid, Chef and Sarah Cox, Front of
House(included)
2:00pm - Presentation Preparation at South West College
5:00pm
6:00pm
Dinner on Own, Enniskillen
Wednesday 16th March 2016. South West College, Enniskillen Campus
8:00am
Breakfast at hotel (included)
9:00am - Final Presentation Preparation. South West College, Enniskillen Campus
12:30pm
12:30pm - Lunch on Own.
2:00pm
2:00pm - Students Presentations at South West College
Madison College
4:30pm
5:00pm
5:45pm
6:30pm
9:30pm
Overnight
Ireland 2016
Walk back to Hotel. Freshen up for dinner.
Depart for Crom Castle via coach bus.http://cromcastle.com. (coach arranged by SWC)
Crom Castle, West Wing, Celebration Meal (included)
Depart for Hotel via coach bus
Belmore Court Motel (arranged by Club Europa)
Thursday, March 17, 2016. Day trip to Derry. Organized by NWRC – Luane Quigley
7:00am
8:00am
10:00am
10:00am
Breakfast at Hotel (included)
Depart Enniskillen via coach bus (coach arranged by SWC)
Arrive Derry/Londonderry
St. Patrick Day Activities. More details to be advised. (Arranged by NWRC, Luane Quigley,
partner)
Lunch at a pub (included)
4:00pm
Depart for Enniskillen via coach bus
6:00pm
Dinner on Own, Enniskillen
Friday, March 18, 2016. Depart Enniskillen for Galway
7:00am
Breakfast at Hotel
8:00am
Depart for Galway via coach bus (coach arranged by Club Europa) + Germans*
Noon
Arrive Cliffs of Moher: http://www.cliffsofmoher.ie(group reservations needed)
Lunch on own at Cliffs of Moher café
3:30
Depart Cliffs of Moher
5:00 pm
Arrive Galway. Check into Connacht Hotel.
Evening
Explore on own and dinner on own.
Overnight The Connacht Hotel, Galway. http://www.theconnacht.ie(arranged by Club Europa)
Saturday, March 19, 2016. Galway to Dublin
8:00am
Breakfast at Hotel
11:00am
Depart for Dublin.
Visit: Clonmacnoiseenroute.
http://www.heritageireland.ie/en/midlandseastcoast/clonmacnoise(group reservations
needed)
No formal lunch stop. Bring snacks for the road.
5:00pm:
Arrive Dublin at The Metro Hotel Dublin Airport
Goodbye to Germans; they continue on to their hostel at Knockree
Selbst im Hostel kochen (schon in Galway einkaufen) und/oder mit Taxi zu lokalen Pubs
fahren, sehr bekannt JohnnyFox’s
Overnight: Knockree Youth Hostel
Madison College
Ireland 2016
Sunday, March 20, 2016. Dublin to Frankfurt
8.00am
10:00am
13:45pm
16:50pm
20:00pm
21:02pm
22.09pm
Breakfast
Feedback-Gespräch, danach freie Verfügung, “packed lunch” wird gestellt
Transfer to Dublin Airport
Depart Dublin
Arrive Frankfurt
depart Frankfurt Regionalbahnhof
Arrive Marburg (if lucky)
Hospitals: Dublin
St. James:James's Street, Dublin 8, Ireland.
tel: 01 410 3000http://www.stjames.ie/
St. Vincent's University Hospital:Elm Park, Dublin 4
Tel: 01 221 4000http://www.stvincents.ie/
Hospital: Enniskillen
South West Acute Hospital: 124 Irvinestown Road, Enniskillen Co Fermanagh, BT74 6DN
Tel: (028) 6638 2000http://www.westerntrust.hscni.net/SouthWestAcuteHospital.htm
Hospital: Galway
University Hospital Galway: Newcastle Road, Galway, H91 YR71, Ireland
Tel: +353 91 524222http://www.saolta.ie/
Mahlzeiten
10.3.
11.3.
12.3.
13.3.
14.3.
Frühstück
daheim
ja
ja
ja
ja
Mittag
nein
nein
nein
nein
nein
Abend
nein
nein
ja
ja
nein
15.3.
ja
ja
nein
16.3.
17.3.
18.3.
ja
ja
ja
nein
ja
nein
19.3.
ja
nein
ja
nein
nein
selber
kochen?
20.3.
ja
immer
ja
3x
daheim
3x
Ballygally Castle
Bushmill’s
3-course menu at South-WestCollege
Crom
Castle
lunch at Derry
at
Knockree
Einkaufen in Galway!
packed
lunch
Madison College
Ireland 2016
Hotel-Adressen
10.-11.3.:
Ashfield Hostel,
19 – 20 D’Olier Street,
Dublin 2
Tel: 00 (353) 1 679 7734
Fax: 00 (353) 1 679 0852
Email: [email protected]
(4-Bett Zimmer)
12.3.
Ballygally Castle,
Coast Road,
Ballygally,
Co. Antrim BT40 2QZ
T: +44 (0) 28 2858 1066
F: +44 (0) 28 2858 3681
Doppelzimmer
13.3. – 17.3:
Belmore Court & Motel,
Tempo Road, Fermanagh,
Enniskillen BT74 6HX (Northern Ireland)
Tel. +44 28 66326633
Fax. +44 28 66326362
Email [email protected]
Doppelzimmer
18.3.:
The Connacht Hotel
Dublin Road
Galway
H91 K5DD
Ireland
+353 91 381200
+353 91 753187 (Fax)
Doppelzimmer
19.3.
Knockree Youth Hostel,
Lackan House, Lackandarragh, Enniskerry, County Wicklow
HOSTEL PHONE: +353 (0)1 276 7981
4-Bett Zimmer
Madison College
Ireland 2016
Infos Nordirland
Bettwäsche ist immer im Preis inbegriffen, Handtücher müssen in Dublin extra bezahlt
werden
Geld:
In Dublin ist die Währung Euro, an der Westküste und in Galway ebenso, ansonsten Pfund
Sterling: 1€ = 0,76 Pfund; 1 Pfund = 1,314 € (Januar 2016)
EC-Karten können an Geldautomaten zum Bargeld Abheben verwendet werden
(Notfallnummer zum Sperren mitnehmen)
Sie brauchen Geld für 9xlunch und 7xdinner.
Allerdings kann man sich in unseren Unterkünften teilweise auch selbst verpflegen.
Krankenversicherung:
Erkundigen sie sich, ob Ihre Versicherung zahlt oder ob Sie eine gesonderte
Auslandskrankenversicherung brauchen (ist nicht teuer)
Personalausweis:
Sie brauchen unbedingt einen gültigen solchen!
Klamotten: Regenjacke (es herrscht Seeklima, deswegen kann es unbeständig sein), casual
bis smart casual, Zum Abschlussessen in Crom Castle und im Ballygally Castle Hotel kann es
auch festlicher sein.
Adapter:
So sieht er aus:
Student Presentation Notes:
Theme: Customer Service
Each mixed nationality group will makes a 20 minute presentation relating to their particular
site visit that should reflect the following:






A brief overview of their products and services
Organisational attitudes to practicing excellent customer services - policies,
training,benchmarks, feedback, etc.
The importance of excellent customer service for their customers - satisfaction,
loyalty,image, sales, competitive edge, negative consequences, etc.
The importance of excellent customer service for their staff - working
environment,satisfaction, security, self-esteem, promotion, etc.
Organisational lessons learned along the way
New, innovative ideas to optimise customer service practices

Madison College Global Studies Seminar Ireland 2016 Draft

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