August 20, 2015 - Kent District Library

Draft
BOARD OF TRUSTEES
Meeting Agenda
LOCATION: KDL Byron Township Branch (8191 Byron Center Ave., SW, Byron Center, MI 49315)
DATE: Thursday, August 20, 2015 at 4:30 p.m.
I. CALL TO ORDER
II. PLEDGE OF ALLEGIANCE
*
III. APPROVAL OF AGENDA
IV. LIAISON REPRESENTATIVE COMMENTS
V. PUBLIC COMMENTS**
VI. BRANCH MANGERS REPORT – Eric DeHaan
*
VII. FINANCE REPORTS – July 2015
VIII. LAKELAND LIBRARY COOPERATIVE REPORT
*
IX. APPROVAL OF MINUTES – July 16, 2015
X. DIRECTOR’S REPORT – July 2015
XI. OLD BUSINESS
* A. 2014 Audit Report
* B. Issue Analysis: Comprise Library Solutions (second reading)
* C. Issue Analysis: Copiers/Printers (second reading)
D. Update: KDL Board Retreat
XII. NEW BUSINESS
* A. Request for Late Opening of the East Grand Rapids Branch on September 12, 2015
* B. 2016 Board of Trustees Meeting Schedule
C. KDL Policy Manual – Section 2: Circulation (first reading)
XIII. LIAISON REPRESENTATIVE COMMENTS
XIV. PUBLIC COMMENTS**
XV. MISCELLANEOUS CORRESPONDENCE
XVI. BOARD MEMBER COMMENTS
XVII. MEETING DATES
Budget Work Session: Thursday, August 27, 2015 – KDL Service Center – 4:30 p.m.
Regular Meeting: Thursday, September 17, 2015 – KDL Spencer Township Branch – 7:00 p.m.
Special Meeting (Board Retreat): Friday, Sept. 18, 2015 – Main St. Inn (Lowell, MI) – 8:30 a.m.
*
XVIII. ADJOURNMENT
* Requires Action
** According to Kent District Library Board of Trustee Bylaws, Article VII, Item 7.1.3, “Public comments
will be limited to 3 minutes per person or group and 15 minutes per subject.”
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DIRECTOR’S REPORT
July 2015
COLLECTION SERVICES
Library Cardholders
233,624
Increase/Decrease from
Previous Month
1,646
Digital Collection Size (items)
72,080
2,393
Physical Collection Size (items)
908,908
5,140
Physical Items Added to Collection
14,016
-1,392
New Materials Processing Time (average)
2 days
+ 0.5
Increase/Decrease from
Previous Quarter
N/A
STATISTICAL CATEGORY
STATISTICAL CATEGORY
Physical Items Withdrawn from Collection
Amount in June
Amount in 3rd Quarter
Reported in October
BRANCH UPDATES
 Alpine: The branch is at full staff capacity for the
first time since March! Alpine was asked to
participate in the local summer school on a regular
basis this summer. They also continued their
outreach to York Creek in partnership with
Comstock Park staff, bringing youth residents
weekly programming in conjunction with other
area agencies.
 Grandville: New Branch Manager Josh Bernstein
started in June, so everyone is settling in to a new
person in charge. Circulation Manager Barb
Jingles, along with KDL’s Circulation Manager
Team, has worked tirelessly on learning the new
catalog system and developing training for KDL
staff to share their knowledge with the rest of the
organization. Youth Specialist Kris Vogelar was
instrumental in getting the KDL Reads 2016
committee to fall in love with Jacqueline
Woodson’s Brown Girl Dreaming.
 Rockford: Staff reviewed the research and case
study reports that were prepared for the community
building project meeting. Their hard work and
research are represented in this report. The
committee appreciated their work and the
presentation of the issues in the report.
 Walker: The Walker branch is using the sign up
computers in the branch for summer reading this
year. We hope to expand this to more branches
next year. Staff enjoy that the system automatically
tallies statistics for them (no need to hand count
A chalkboard featured on the Alto
sidewalk inspires people to read.
The Little Free Library installed at York
Creek Apartments in Alpine Twp.

entries) and it tracks the schools of students who attend.
Wyoming: Staff are working on a communication plan for their new LBPH service with the
addition of an outreach module on the new catalog system that will allow staff to manage a
new service to mail Large Print materials to LBPH patrons. Staff are also expanding on the
idea of using interns in partnership with Kelloggsville High School to offer the KDL summer
reading program to students who cannot use the library over the summer. Finally, staff are
helping to plan KDL Reads 2016 by coordinating a visit with Jacqueline Woodson at area
schools.
HUMAN RESOURCES
Employee Placements
 KDL is proud to announce the addition of Zandra Blake as our new Branch Manager of the
Plainfield Township branch. Zandra comes from Genesee District Library and has over 14
years of experience in teen and youth services.
 Kaitlin Tang earned a position as Branch Manager of the Spencer Township branch. Kaitlin is
bi-lingual in Spanish and worked as a Youth Paraprofessional at Tyrone Township, where she
has worked for the past three years.
 KDL is also proud to announce the placement of Anjie Gleisner as the Interim Circulation
Manager at the Kentwood branch. Anjie is a Youth Services Librarian at the Walker branch
and has been part of KDL since 2010.
Katie Kudos
 Rachel Koning – the quiet one making some big noise, impactwise, on a tiny patron at the Nelson Township / Sand
Lake branch. Both Sara Magnuson and Craig Buno
nominated Rachel separately (Sara’s was drawn). “When
she subbed at Nelson Township, she came to the rescue in
true superhero fashion. A young girl tore her toenail
almost off on the entry door as she came into the library.
Rachel jumped right in with gauze pads and bandages,
helped stem the bleeding, sent the patron home with
extra medical supplies to make it through the weekend,
and offered to actually sketch a picture of the toe, using
her medical illustrator background skills! She may be
quiet, but she is quite the super CA. Thanks, Rachel!”
 Stephanie Weaver – doing important work at the Lowell
and Cascade branches. Tricia Kannegieter explains, “Steph
took the crumpled remains of what was our Minecraft server
and turned it into something . . . dare I say . . . miraculous.
I had my first Minecraft program since she set up the new
server, and it went off without a hitch. Everything went smoothly, the kids were socializing
and having fun (just what we’ve always wanted!), and I actually didn’t burn a hole in my
shoes, running everywhere trying to get things to work! Major Kudos for her figuring out a
workable solutions to what was a major problem!! Kids and parents alike had nothing but
great things to say!”
 Connie Wheat – making KDL look good up in Rockford. Kelly Gibson let us know that
Connie consistently goes the extra mile by, “knowing our patrons, sending thinking-of-you
cards when we haven’t seen them in a while, get-well cards when they are sick, and sympathy
cards when someone in the family has passed away. She makes our patrons part of the KDL
family.”
INFORMATION TECHNOLOGY
VDI Update
 The IT Team has been working diligently to get the new, faster, Cisco UCS (Unified
Computing System) Server ready for deployment. The team is finalizing the server
configurations and getting ready to test them. Once this is done, staff will turn their focus to
ensuring the virtualization software from VMware is properly set up. IT anticipates these
activities to be finished by the week of August 10.
 Once the server is working properly, staff will proceed to migrate users to the new system.
This user migration will occur in two phases: Phase 1 will be the users who use the “standard
desktop”. IT anticipates this group of users being ready by August 17. Phase 2 will be the
users who have “unique desktops”, which take significantly longer and have no estimated
completion date.
Technical Assistance Backlog (Help Desk)
 Today the IT team has almost 50 open tickets that need IT support, and the list continues to
grow daily. The IT Department has the Leadership Team’s support to bring in extra
engineering assistance to focus on “working” the open Help Desk tickets and get responses to
issues.
 In addition, current IT staffing is under examination to see how the department can improve
its focus and responsiveness to staff technology issues and create a process to provide
visibility to the status of open tickets. This actually may require changing ticketing software
to a more robust system.
Branch IT Coverage
 In addition to reviewing the Help Desk process, IT will figure out a way to provide onsite
support to staff, customers, and patrons at branches.
 The IT Team will vary the timeframe of its in-branch coverage in an effort to understand
system performance throughout the entire day.
Thin Client & Monitor Upgrades
 The IT Team is purchasing new Thin Client workstations and Monitors for many of the
outdated systems throughout KDL.
 Once the team is satisfied that the workstations meet KDL’s needs, IT will order the
remaining systems and share a deployment schedule.
ILS Involvement
 A very important system change is rapidly approaching: our new ILS. The IT team has been
brought into the loop with this system implementation effort, and even though it will be a
“Cloud Based” or Turnkey solution with the primary IT support being provided by the
vendor, the IT team will help ensure the application is loaded on the workstations.
 The IT team is managing the upgrade of KDL’s existing Wide Area Network bandwidth and
adding a backup internet connection that will be used if the primary carrier fails.
PUBLIC SERVICES
June 2015 Program Statistics
Tours &
Adults Families Teens
Outreach
108
59
120
67
Events
5,228
484
8,400
1,346
Attendance
Percentage Change from June 2014 to June 2015
Total Events:
Approx. 18% increase
Total Attendance:
Approx. 15% increase
Type
School
Age
92
3,405
Young
Children
217
7,075
Monthly
Total
663
25,938
YTD
Total
4,226
166,037
COMMUNICATIONS
Programs
After the second month of sign-up, there are
33,087 registered participants in Summer
Reading at KDL. Last year, KDL had 29,291
participants for the whole season, so this
year’s total has exceeded that by at least
13%! In addition to the outreach events
below, KDL hosted 577 programs, with
21,150 attendees in July, including:
 339 Teens cultivated their culinary
creativity with seven sessions of
Cupcake Wars over the summer.
 New to KDL’s line-up of fantastic
family programming this year is
Hooper Heroes, a definite draw with
578 attendees getting hula hoop
lessons at 12 branches.
 The Porters returned to KDL, offering their fun,
interactive music performances, enjoyed by 176
people at 5 KDL branches.
 To celebrate the release of Harper Lee’s book, Go Set
a Watchman, KDL offered a variety of events related
to her classic novel, To Kill a Mockingbird. 84 adults
attended 8 programs, including viewing the film, book
discussions and a screening of a documentary about
the author.
Outreach & Partnerships
Outreach
Emphasis
Branches & Service
Center
# of
events
Attendance
Early Literacy
5
36
894
General
School
Partnership
10
20
3,220
3
7
405
Senior Citizens
12
23
269
86
4,788
Total
Printing and Design Activities
 The Communications Department is getting ready for Fall programs, with 87 designs
completed in July, mostly for posters and bookmarks to promote September events.
 Print Technician Dan Palasek completed 95 jobs, printing 20,127 items in July.
Advertising
Much of the summer reading advertising was June when KDL was promoting sign-ups and program
attendance. KDL’s biggest advertising and promotion expense in July is ordering branded giveaways
which we cannot keep in stock. In July the Communications Department has ordered thousands of
rubber ducks, pens, coasters for KDL Uncorked, and button supplies and aprons for KDL Lab
Experience, as well as refreshed posters for outreach display triptychs.
WHAT’S GOING ON AT KDL?
Xbox One, PS4, or Wii U?
Starting this summer, KDL patrons can check out Xbox One, PlayStation 4, and the Wii U games for
all ages! In addition, KDL will continue to purchase popular games for our PS3 and Xbox 360
collections—now including those rated T for Teen and M for Mature.
Consider Donating to School Supply Santa
It’s time to start thinking about back-to-school shopping, but some local families don’t have the
resources to purchase even the basic school supplies. Would you be willing to help meet this need?
During the month of August, all 18 KDL branches will collect school supplies in support of School
Supply Santa, a local organization that collects and
distributes school supplies for students in need.
KDL Stands Strong on STEAM Programming
The Organisation for Economic Co-Operation and
Development’s 2012 Programme for International
Student Assessment examined 510,000 students
representing 65 countries across the globe in math,
science and reading. Falling far behind countries like
China, Japan, South Korea and Canada, the United
States ranked 36th in math, 28th in science, and 24th
in reading.
The KDL LAB Experience, launched in 2014, supplements students’ educations with hands-on
project-based learning. KDL LAB Experience aims to encourage the curiosity and love of science,
technology, engineering, art and math (STEAM) for students and
life-long learners of all ages.
With student-driven programs based on each component of
STEAM, our projects are selected to align with schools’
curricula and funded by private donations. The KDL LAB
Experience offers a unique opportunity to give students an outlet
to relate what they learn in school to a KDL LAB project and see
firsthand how the concepts are applied in real life.
Carefully selected learning tools and activities allow for
exposure to new technology, like the 3Doodler and Makey
Makey kits, as well as fostering the child’s ability to
troubleshoot, analyze and problem solve. KDL LAB promotes
creativity, collaboration, and unstructured time to explore.
Thanks to the generous support of Consumer’s Energy, we’ve
been able to offer six KDL LAB Experience programs and have five new programs slated for this
fall.
FUND DEVELOPMENT UPDATE
Revenue progress to goal:
Goal
Non-branch
$196,800.00
Branch
$130,000.00
Total goal
$326,800.00
*received and pledged
YTD Progress
$140,584.45*
$50,798.78
$191,383.23
Pct. of Goal
71%
39%
58%
Literary Libations – A Literary Libations video is currently being created
by ddm Marketing. People to be interviewed include Judy Freeman, Director
of First Steps Kent; Constance Christenson, library advocate, senior citizen
and former Board of Trustee member; Lance Werner; R’Shelle and her
daughter, patrons and participants in 1KB4K; and a teacher from Godwin
Heights Public Schools to talk about the Wyoming Reads partnership. All
four authors are secured: Christopher Moore, Laura Lippman, Paula McLain
and Ron Rash. Revenue to date is $51,500 against expected expenses of
$37,500. In-kind donations total $8,250 to date. Reservations are currently at
324 out of a possible 400.
The marketing plan and billboards, TV, print and radio ads will be completed in the last week of
August or the first week of September for this September 10 event. Schuler Books will be in charge
of book sales at the event. Moving forward there are many details to attend to including travel,
programming, PR, ticket sales, volunteers, seating/table arrangements and after-event procedures.
Macy’s Shop for a Cause – KDL is participating in this fundraising program. Shopping passes are
available at the branches for purchase for $5.00 each, and all proceeds stay with Kent District
Library.
Storytime Outcomes Project – The implementation process has been created and will be used at our
fall storytimes at the Wyoming, Englehardt and Walker branches. Ty Papke, Lynda Austin and Anjie
Gleisner deserve commendation for their participation in developing the process with Western
Michigan University and for volunteering to implement the process at their branches this fall.
PATRON SERVICES
 Patron Services has hired two new staff members for the Patron Services Department.
Rochelle Ball and Cara Medvedenko have joined us from the Kentwood and Cascade
branches and bring great circulation experience with them. They will be a great fit for this
department.
 Much time has been spent preparing for the upcoming ILS change. Details were finalized for
August and September staff training. Patron Services staff will be trained in early August in
preparation for the September “go live” date.
 In addition to training, a considerable amount of effort has gone into clearing out MeL
transactions from KDL’s database. There is a lot of database cleanup work that must be done
so that KDL can resume MeLCat services in October. This involves getting outstanding
MeLCat loans and borrowed materials back to their owning libraries and clearing up any
outstanding issues with broken transactions in the KDL database
PRAISE FROM PATRONS
 A patron at Alto is a retired pilot and still flies for fun. He bought a new iPad and was
downloading flight charts—312 files in all. It took a few hours, which would have gone far
over his data plan at home. Library staff plugged his iPad in and just let it run in the back
room all afternoon for him. He was extremely grateful that the library was available for this.
 At Byron, a visiting customer from Maryland ended up spending an unexpected amount of
time with Barb discussing our youth programs and initiatives and was amazed to hear of all
the things we do to support early literacy. She was especially excited to hear about our
1KB4K program and took materials to bring to her own library in hopes of possible
implementation. She has been one of many customers from other parts of the country that
wish their local library was more like KDL!
 As a young child exited the Byron Township branch after checking out books, he exclaimed
“My mom loves the library!”
 In response to his performance at Caledonia’s Music on the Deck series on Tuesday, July 14,
Joe Helsper sent the following email: “I just had to thank you and your staff. It was fun and
your staff was very supportive! They were quite helpful, and offered a couple of options for
different locations on site that could be used in the event that the weather became an issue.
They all did a great job of making myself and the audience feel right at home. Everything
worked out well, and we had no need for any of the alternate plans, but it was reassuring to
have their input! . . . I hope we can continue with the Deck Series Concerts, they are a nice
attraction for the summer.”


A shopper at Horrocks stopped a Kentwood Circulation Assistant who was wearing her KDL
shirt there. He was absolutely gushing about the Caledonia branch, where he goes a few
times a week and uses the computer because he doesn’t have one at home. He said the staff is
always very helpful and patient. He was very appreciative of the staff and of KDL!
A patron at the Comstock Park branch asked if she could film a home video in front of the
musical bells sculpture outside the library (which were bought with KDL Book Bash money).
She said “I’m obsessed with them! I’ve been working with them for months. Another reason
Comstock Park is such a great little town!”
EXCITING NEWS
 Kent District Library has joined the Grand Rapids Black Chamber of Commerce, which is an
affiliate of the Michigan Black Chamber of Commerce.
 KDL has also joined the West Michigan Hispanic Chamber of Commerce.
UPCOMING MEETINGS AND EVENTS OF INTEREST
BOARD MEETINGS
KDL Budget Work Session
KDL Regular Board Meeting
KDL Board Retreat
KDL Regular Board Meeting
OTHER MEETINGS
KDL Dev. Board Meeting
KDL Dev. Board Meeting
EVENTS
Literary Libations
2015 MLA Annual Conference
DATE
Thur., August 27, 2015
Thur., Sept. 17, 2015
Fri., Sept. 18, 2015
Thur., Oct. 22
DATE
Wed., Sept., 23, 2015
Wed., Oct. 28, 2015
DATE
Thur., Sept. 10, 2015
Oct. 27 – 30, 2015
TIME
4:30 PM
7:00 PM
8:30 AM
4:30 PM
TIME
12:00 PM
12:00 PM
TIME
5:30 PM
Varies
LOCATION
KDL Service Center
KDL Spencer Township Branch
Main Street Inn (Lowell, MI)
KDL Service Center
LOCATION
KDL Service Center
KDL Service Center
LOCATION
Frederik Meijer Gardens
Novi, MI
July 2015 Media Summary
OVERALL SUMMARY
Features
News Briefs
Mentions
Radio
Photos
Video
Other
Total
8
5
2
1
12
1
0
29
COVERAGE BY MEDIA OUTLET
Mlive (Grand Rapids
Press and Advance
Newspapers)
WGVU Radio
KCAD
Women’s Lifestyle
FOX 17 Morning Mix
On-the-town
Cedar Springs Post
July 4 – “Everyone included in Cascade library’s 4th Wall Theater Class”
(brief and photo)
July 6 – “Familiar face returns to lead Grandville branch of the Kent District
Library” (feature and photo)
July 13 – “Kentwood Library to host hula-hoop program” (feature and photo)
July 21 – “Access to library material scheduled to change soon”
(feature and photo)
July 25 – “KDL launching new catalog, changing access for non-KDL users”
(feature)
July 2 – “Great Beach Reads” (radio)
July 24 – “Game Changers: How KCAD Continuing Studies is Helping Area
Organizations Unleash Their Potential” (feature and 7 photos)
July Issue – “Reader’s Lounge” (feature)
July 15 – “Summer Beach Reads from Kent District Library” (video)
July 28 – “Things to do on Sunday, August 2” (brief)
July 28 – “East Grand Rapids couple release book on a favorite Michigan
highway, M-22” (mention)
July 8 – “Hometown Happenings” (3 briefs)
July 30 – “Changes coming to Kent District Library” (feature)
Comstock Park
Schoolhouse
WZZM 13
July Issue – “Summer is a Great Time for Reading” (feature)
July 4 – “Locals attend parades to celebration 4th of July” (mention and photo)
Highlighted Articles Included
This report does not include paid advertising or media sponsorship. Content from smaller/localized media outlets
may not be captured.
July 21
Grand Rapids Press
Access to library material scheduled to change soon
KENT COUNTY, MI – By the end of this month, Kent District Library no longer will allow patrons outside of its
service area to place holds on the books it owns. This fall, KDL books won't even appear on the catalog system
used by most other West Michigan libraries.
A year after KDL voters approved a 45 percent property tax increase, the library system plans to debut its own,
exclusive catalog system. Starting Sept. 17, if you don't live in one of the 27 communities that make up KDL,
you won't be able to get KDL-owned materials unless you pick them up in person at a KDL branch.
"They're going to be a lot like Grand Rapids (Public Library which started its own catalog in 2008)," said
Sandra Wilson, director of the Lakeland Library Cooperative. "They'll have their own system, their own
databases.
"(Non-KDL) patrons can still physically go to any of the libraries in the KDL area, but you're not going to be able
to request items to be sent to your location (outside of KDL). You're still going to have access. It's just going to
be a different way to have access."
KDL is part of the Lakeland Library Cooperative, a coalition of 41 libraries across West Michigan. Currently,
KDL uses Lakeland's catalog system and patrons can have materials from other libraries sent to their local
branch. Likewise, people who live outside the KDL system can have KDL materials sent to their local library.
In 2014, more than 40,000 KDL books were loaned to other Lakeland libraries, and KDL patrons had 117,000
books from other Lakeland libraries delivered to them, according to KDL data. This fall, that practice will halt -in both directions.
The new, exclusive KDL catalog will integrate digital materials and give KDL patrons the ability to place holds
on up to 25 items instead of 15, for example, and the ability to renew materials up to three times. The change
comes a year after KDL voters approved a 10-year millage that will generate $200 million.
"Ultimately, what we are looking to be able to do is provide a much better searching experience for our
cardholders," KDL spokeswoman Heidi Nagel said. "We're also gaining the opportunity for more customerfriendly policies. (The additional renewal opportunity) will significantly reduce the number of overdue fines that
people will be incurring.
"(This change) is a natural consequence of the dramatic reduction in state funding for libraries and the
increasing reliance on local libraries in funding. You're getting what you pay for and our customers are paying a
bit more than they were before."
Starting Friday, July 31, non-KDL cardholders no longer will be able to place holds on KDL materials, and KDL
cardholders no longer will be able to place holds on non-KDL materials. KDL cardholders still will be able to
check out books in person at other Lakeland libraries.
KDL will continue to participate in the Michigan e-Library, or MeLCat, a statewide system that last year loaned
out about 7,000 KDL items. KDL's MeLCat membership is currently on hold through September while the library
transitions to its new catalog.
"It's a little less convenient (for non-KDL patrons)," said Melissa Huisman, director of the Gary Byker Memorial
Library in Hudsonville. "When you look up a book in our catalog you're not going to see any of the Kent District
Library branches' materials, similar to when Grand Rapids left and got their own system.
"KDL always wants all the bells and whistles, and they have the money to pay for it. Some of us aren't
financially able to offer what they can."
After KDL's new catalog launches this fall, non-KDL cardholders will be able to place holds on KDL print
materials in person at a KDL branch. Grand Rapids Public Library will allow KDL cardholders to place holds on
GRPL materials in person at a Grand Rapids branch.
July 25
Advance Newspapers
KDL launching new catalog, changing access for non-KDL users
Kent District Library leaders say a new, exclusive catalog system coming in September will streamline their
services and put an end to confusing search results for KDL patrons.
But the change will also affect cardholders of other libraries not in the KDL system, such as those in Cedar
Springs, Sparta, Jamestown, Jenison, Allendale, Coopersville and Hudsonville. Their access to KDL materials
will be changing when the new system is adopted.
KDL's current catalog is part of the shared Integrated Library System through the Lakeland Library Cooperative
(LLC), which has 41 participating libraries in eight counties.
For years, KDL patrons have been able to request LLC materials and have them delivered to their local library,
and LLC patrons have been able to do the same with KDL materials.
The KDL will still be a member of the LLC, but on Sept. 17, KDL will launch a new catalog that contains only
KDL material. When KDL patrons search for a book, they won't see results from other libraries in the LLC. And
cardholders of those libraries will no longer see the KDL materials.
Heidi Nagel, communications manager for the KDL, said the current system is confusing because some
material that shows up as being available in the LLC catalog search cannot be obtained by KDL cardholders.
Some items, like new books and audio and visual material, are available only to cardholders of the library that
owns them.
But the system isn't very good at explaining that, Nagel said, leaving patrons confused about why they can't
request materials that are on the library shelf.
"If they go to request it, the response they get is 'No requestable items,'" Nagel said. "People would point to it
and say 'It's right there – sitting on the shelf."
"Once we have our own catalog, what you see is truly what you can get. Everything you see is available for
Kent District Library patrons," Nagel said.
The $547,843 project is a result of the KDL's successful 2014 millage campaign, which will raise $200 million
over 10 years. The new system will also integrate the KDL's digital and physical materials in one place, so
patrons won't have to log in and out of different accounts to see e-books and physical materials, Nagel said.
Other benefits coming in September will be an increased number of holds allowed for KDL patrons – up to 25
physical items instead of 15, and up to three renewals on materials if there are no holds on them.
Cardholders from other LLC libraries will be able to designate a KDL branch as their "home" library and place
up to 15 holds on print material, not including new items, audiobooks, music, DVDs, Blu-Rays and video games.
But non-KDL users will be able to check those items out if they visit a KDL branch. On or after Sept. 17, LLC
patrons will need to call or stop by their preferred KDL branch to have staff establish their "home" library within
the KDL catalog.
While the KDL undergoes its transition, it has temporarily suspended its participation in MeLCat, the statewide
interlibrary loan service. But by Oct. 1, they should be back up and running with MeLCat, so KDL and LLC
patrons will be able to search each other's holdings through that service, Nagel said.
Donna Clark, director of the Cedar Springs Library, said she thinks her customers will be able to take the
changes in stride. They went through a similar change in 2008 when the Grand Rapids Public Library withdrew
its catalog from the LLC system.
"It didn't interrupt business for us or make a problem, really," she said. "We got used to it."
Clark said that since the Cedar Springs library is not too far from the KDL branches in Nelson Township and
Rockford, she thinks her customers will have no difficulty obtaining KDL materials if they need them, and the
Cedar Springs library plans to reciprocate by making its material available for checkout by KDL patrons. Each
individual library in the LLC will make its own decision about reciprocating in that way, according to the KDL
website.
"We're a cooperative, that's the bottom line," Clark said. "I feel positive. It will be difficult for a while and will take
everyone a little time to adjust, but we'll transition to something that feels comfortable."
The transition is already underway. As of July 31, LLC cardholders cannot place holds on KDL material and
KDL cardholders cannot place holds on LLC material.
Beginning Sept. 3, the KDL will be unable to make brand new material available until Sept. 17. Beginning Sept.
12, no holds can be placed until the new system launches, and renewals will be unavailable Sept. 14 through
17.
July 30
Cedar Springs Post
Changes coming to Kent District Library
Residents in the Cedar Springs and surrounding area may be glad to hear that as of September 17, they can
have two “home” libraries where they can pick up books they’ve put on hold.
In 2010, members of the Lakeland Library Cooperative, an organization consisting of 41 libraries (81 if you
count all branches), of which Kent District Library and the Cedar Springs Public Library are both members,
voted that patrons had to go to their “home” library (where they paid their taxes) to pick up holds. This decision,
along with some others relating to non-print materials and new books, was made due to cuts in revenue across
Michigan.
However, Kent District Library is making a big change come this fall that opens up the opportunity for a patron
to have a “home away from home” library as well. Currently, all the materials available at Kent District Library,
Cedar Springs Public Library, and the other 38 Lakeland Cooperative members (excluding Grand Rapids) are
available for viewing in the Lakeland Catalog. But, on Thursday, September 17, Kent District Library will launch
an exclusive new KDL catalog, much as Grand Rapids did in 2008.
With the passing of a new millage of 1.28 mills, Kent District Library decided it was time to make a KDL specific
catalog (Symphony) that would give KDL cardholders easier access to KDL materials. Having their materials
mixed in with the holdings of 38 other libraries in the Lakeland-shared catalog was sometimes confusing and
required extra steps to hold eMaterials.
“For the library to make the significant service improvements our customers want and that the library promised
to them during the 2014 millage campaign, KDL needs to offer an improved catalog experience,” says Lance
Werner, KDL Executive Director. The new catalog allows KDL to offer better customer service to KDL patrons,
such as integrated access to the library’s significant digital collection, an improved searching experience, and
more user-friendly policies, including increasing the number of holds allowed on physical items from 15 to 25
and allowing customers to renew material up to three times if there are no holds.
While KDL will still be a member of the Lakeland Coop, other Lakeland Coop patrons, such as those who are
Cedar Springs Library members, will no longer see the materials available at KDL when perusing the Coop’s
catalog, much the same way they can’t see Grand Rapids. The catalogs are not integrated.
KDL, however, is offering a compromise. They have offered that on or after September 17, all libraries in the
Lakeland Coop can choose one of their 18 branches as their KDL “home away from home.” They can then
enter the KDL catalog through their website, kdl.org, place up to 15 holds on print materials and pick them up at
their new KDL Home Library. New books, audio, music, dvds, blue-ray, and video games cannot be placed on
hold, but can be checked out when a non-KDL patron visits a KDL library. Due to licensing restrictions, digital
items are limited to KDL members.
The Cedar Springs Library is also offering to KDL patrons the same privilege. Their patrons may enter the
Lakeland Library Catalog though the Cedar Springs Library website, cedarspringslibrary.org, and order books to
be sent to their Cedar Springs Library “Home away from home.”
“This arrangement will make a lot of people happy,” said Cedar Springs Public Library Director Donna Clark.
She explained that many patrons who used both Cedar Springs and KDL were not happy with the 2010 vote to
choose a home library. Now they will be able to pick up materials at both places.
However, until September 17, there will be some service interruptions. One to be aware of is that after July 31,
non-KDL patrons will not be able to place holds on KDL materials, and KDL members will not be able to place a
hold on materials in the shared Lakeland catalog. That can resume on or after September 17, once their catalog
goes live, and patrons of the Cedar Springs Public Library and the other Coop libraries physically visit a KDL
location and make it their home library. For more information, visit www.kdl.org.
STAFF CHANGES & ANNIVERSARIES
August 2015
DEPARTURES
POSITION
EFFECTIVE
Ken Tanis
Substitute Circulation Assistant
June 25
Leah Compston
Shelver – Plainfield
July 13
Angelo Moreno
Substitute Information Staff
July 24
Mike Carpenter
IT Director – Service Center
July 16
Ruth Bever
Collection Services Assistant – Service Center
July 20
Emily Sazima
Circulation Assistant - Caledonia
July 22
Jim Dewald
Circulation Manager II – Kentwood
July 24
Sierra Emery
Circulation Assistant - Wyoming
July 31
Barbara Hooker
Circulation Assistant - Plainfield
August 15
Nicole Johnson
Shelver – Krause Memorial
August 19
Katie Liebig
Circulation Assistant – Wyoming
August 21
Courtney Vogelzang
Youth Paraprofessional - Cascade
August 29
PROMOTIONS &
TRANSFERS
FROM
TO
EFFECTIVE
Diane Flannery
Substitute Circulation
Assistant
Circulation Assistant –
Wyoming
August 3
Rochelle Ball
Circulation Assistant –
Kentwood
Patron Services Associate –
Service Center
August 10
Cara Medvedenko
Circulation Assistant –
Cascade
Patron Services Associate –
Service Center
August 10
Janelle Mitchell
Summer Shelver –
Cascade
Shelver – Plainfield
August 10
Janine Elliott
Shelver – Walker
Circulation Assistant – Walker
August 17
Sara Reinders
Substitute Circulation
Assistant
Circulation Assistant –
Caledonia
August 20
Kaitlin Tang
Youth Paraprofessional –
Tyrone Twp.
Branch Manager I – Spencer
Twp.
August 31
NEW APPOINTMENTS
POSITION
EFFECTIVE
Zandra Blake
Branch Manager III – Plainfield
August 17
Caitlin Shea
General Accountant – Service Center
August 17
OPEN POSITIONS
TYPE
Youth Paraprofessional – Cascade
Part-time
Teen Paraprofessional – Cascade
Full-time
Collection Services Assistant – Service Center
Full-time
Circulation Manager II – Kentwood
Full-time
Circulation Assistant – Kentwood
Part-time
Circulation Assistant – Cascade
Part-time
EMPLOYEE ANNIVERSARIES
(SEPTEMBER)
BRANCH OR DEPARTMENT
LENGTH OF SERVICE
Barb Jingles
Grandville
31 years
Nancy Mulder
Comstock Park
26 years
Susan Erhardt
Plainfield
23 years
Michelle Toren
Walker
21 years
Rich Nagel
Information Technology
20 years
Jan DeVries
Walker
18 years
Barb Malburg
Comstock Park
17 years
Beth Green
Gaines Township
14 years
Sharon Harrington
Business Office
14 years
Ali Kuchta
Collection Development
14 years
Kip Odell
Grandville
14 years
Dan Palasek
Communications
13 years
Meredith Schickel
Byron Township
13 years
Sheri Glon
Collection Services
10 years
Shari Piccard
Gaines Township
10 years
Debbie Beard
Caledonia
9 years
Susan Prewitt
Grandville
7 years
Cindy Seif
Caledonia
7 years
Kathleen Knott
Gaines Township
6 years
Greg Lewis
Kentwood
6 years
Craig Buno
Sand Lake
5 years
Vanessa Fisk
Sand Lake
3 years
Sarah Mahoney
Wyoming
3 years
Gina Patterson
Plainfield
3 years
Katie Liebig
Wyoming
2 years
Megan Russ
Grandville
2 years
Mary Valentine
East Grand Rapids
2 years
Kaitlin Allen
Patron Services
1 year
Board of Trustees Attendance
2015
(X = present)
Shirley
Bruursema
January 15
Lee
Cook
Scott
Garrison
Vickie
Hoekstra
Charles
Myers
Carol
Simpson
February 19
March 19
April 16
May 21
June 18
July 16
August 20
August 27
September 17
September
October 22
November 19
December 17
Board Participation via Telephone Conference Call
Trustee Name
Penny Weller
Meeting Date
January 15th
Craig Wilson
February 19th
Scott Garrison
June 18th
Trustee Name
Meeting Date
Penny
Weller
Craig
Wilson
Visitor Count
July 2015
BRANCH
JULY 2014
4,561
N/A
2,009
N/A
17,261
N/A
8,717
N/A
27,611
N/A
9,437
N/A
31,471
N/A
11,689
N/A
13,188
N/A
29,166
N/A
24,042
N/A
18,644
N/A
26,808
N/A
5,471
N/A
2,528
N/A
2,706
N/A
15,579
N/A
30,055
N/A
N/A
280,943
% CHANGE
-1.2%
TOTAL
JULY 2015
4,507
165
2,128
0
16,119
21
9,631
653
24,653
188
10,278
767
33,615
213
12,064
277
12,815
10
29,518
25
25,292
500
19,764
16
25,172
77
5,624
348
3,229
0
3,642
225
14,582
169
27,351
1,059
75
283,638
ONLINE*
KDL website (www.kdl.org)
KDL mobile website (m.kdl.org)
KDL databases
KDL OverDrive site
KDL What's Next site
JULY 2015
100,471
41,224
2,819
157,845
71,678
JULY 2014
105,357
40,128
2,385
144,368
76,434
% CHANGE
-4.6%
2.7%
18.2%
9.3%
-6.2%
Alpine Township
Alpine Outreach Attendance**
Alto
Alto Outreach Attendance**
Byron Township
Byron Outreach Attendance**
Caledonia Township
Caledonia Outreach Attendance**
Cascade Township
Cascade Outreach Attendance**
Comstock Park
Comstock Outreach Attendance**
East Grand Rapids
EGR Outreach Attendance**
Englehardt
Englehardt Outreach Attendance**
Gaines Township
Gaines Outreach Attendance**
Grandville
Grandville Outreach Attendance**
Kentwood
Kentwood Outreach Attendance**
Krause Memorial
Krause Outreach Attendance**
Plainfield Township
Plainfield Outreach Attendance**
Nelson Township/Sand Lake
NT/SL Outreach Attendance**
Spencer Township
Spencer Outreach Attendance**
Tyrone Township
Tyrone Outreach Attendance**
Walker
Walker Outreach Attendance**
Wyoming
Wyoming Outreach Attendance**
Service Center Outreach Attendance**
*Online statistics exclude visits from KDL computers (i.e., staff and public PCs)
*Statistics on outreach numbers started 12/2014
5.9%
-6.6%
10.5%
-10.7%
8.9%
6.8%
3.2%
-2.8%
1.2%
5.2%
6.0%
-6.1%
2.8%
27.7%
34.6%
-6.4%
-9.0%
1.0%
YTD 2015
YTD 2014
% CHANGE
28,345
24,570
15.4%
13,150
9,818
33.9%
92,530
87,623
5.6%
56,019
47,233
18.6%
152,084
147,467
3.1%
57,623
53,429
7.8%
216,287
196,458
10.1%
63,975
63,087
1.4%
75,851
76,724
-1.1%
162,191
160,708
0.9%
152,766
138,208
10.5%
112,451
100,800
11.6%
155,929
157,573
-1.0%
32,813
28,285
16.0%
17,355
13,221
31.3%
21,468
14,576
47.3%
85,323
84,869
0.5%
188,160
193,606
-2.8%
1,684,320
1,598,255
5.4%
YTD 2015
279,770
178,310
9,543
531,497
211,936
YTD 2014
312,739
160,695
8,213
501,095
224,638
% CHANGE
-10.5%
11.0%
16.2%
6.1%
-5.7%
YTD 2015
26,777
1,568
11,872
1,278
88,517
4,013
52,355
3,664
146,258
5,826
54,441
3,182
210,567
5,720
62,713
1,262
74,852
999
159,189
3,002
144,666
8,100
112,266
185
151,039
4,890
29,869
2,944
16,600
755
18,047
3,421
83,305
2,018
180,148
8,012
7,259
1,676,308
Circulation Statistics
July 2015
Branch
Self Checkout %
Jul-15
Jul-14
Change
% Change
YTD 2015
YTD 2014
Change
% Change
n/a
5,410
5,233
177
3.4%
32,633
29,562
3,071
10.4%
0.0%
4,073
3,596
477
13.3%
21,345
19,587
1,758
9.0%
Byron Township
86.9%
34,507
34,779
(272)
-0.8%
202,284
196,091
6,193
3.2%
Caledonia Township
88.1%
21,186
20,818
1.8%
119,045
108,613
10,432
9.6%
Cascade Township
88.3%
57,171
59,685
(2,514)
-4.2%
322,672
333,495
(10,823)
-3.2%
Comstock Park
89.5%
12,041
13,513
(1,472)
-10.9%
73,406
79,224
(5,818)
-7.3%
East Grand Rapids
88.2%
38,036
40,337
(2,301)
-5.7%
231,024
243,502
(12,478)
-5.1%
eBooks (Overdrive)
n/a
48,986
40,106
8,880
22.1%
310,029
256,155
53,874
21.0%
eBooks (Hoopla)
n/a
265
-
265
774
-
774
eAudiobooks (Hoopla)
n/a
592
-
592
3,747
-
3,747
eAudiobooks (Overdrive)
n/a
14,401
42.4%
89,486
65,766
23,720
eMusic (Hoopla)
n/a
688
4,470
-
4,470
eMusic Downloads (Freegal)
n/a
8,311
5,999
2,312
38.5%
61,103
42,342
18,761
eMusic Streaming (Freegal)
n/a
16,065
-
16,065
136,616
-
136,616
eMagazines (Zinio)
n/a
2,145
1,954
191
9.8%
18,407
16,168
2,239
13.8%
eMovies (Hoopla)
n/a
1,216
670
546
81.5%
9,211
5,293
3,918
74.0%
Englehardt
88.9%
17,234
17,600
(366)
-2.1%
99,302
102,789
(3,487)
-3.4%
Gaines Township
92.7%
24,684
27,245
(2,561)
-9.4%
145,276
152,780
(7,504)
-4.9%
Grandville
91.7%
54,031
60,809
(6,778)
-11.1%
311,240
325,789
(14,549)
-4.5%
Kentwood
85.7%
49,797
52,543
(2,746)
-5.2%
290,944
305,996
(15,052)
-4.9%
Krause Memorial
91.3%
40,088
39,787
0.8%
221,796
215,948
5,848
2.7%
Alpine Township
Bowne Township / Alto
10,110
-
368
4,291
688
301
44.3%
n/a
4,991
4,659
7.1%
31,383
30,235
1,148
3.8%
Plainfield Township
92.1%
54,705
58,834
(4,129)
-7.0%
326,791
337,653
(10,862)
-3.2%
Nelson Twp / Sand Lake
LBPH
332
36.1%
83.5%
9,190
9,822
(632)
-6.4%
56,640
54,919
1,721
3.1%
Service Center
n/a
4,840
5,231
(391)
-7.5%
30,700
33,369
(2,669)
-8.0%
Spencer Township
n/a
5,362
5,342
20
0.4%
29,696
26,479
3,217
12.1%
n/a
5,114
4,825
6.0%
29,050
26,194
2,856
10.9%
Walker
87.0%
24,456
27,837
(3,381)
-12.1%
144,880
153,980
(9,100)
-5.9%
Wyoming
92.3%
48,638
53,763
(5,125)
-9.5%
302,643
329,798
(27,155)
-8.2%
608,223
605,097
3,126
0.5%
3,656,593
3,491,727
164,866
4.7%
Jul-15
4,231.0
Jul-14
3,891.5
Change
340
% Change
8.7%
YTD 2015
29,250.5
YTD 2014
26,007.5
Change
3,243
% Change
12.5%
Tyrone Township
Totals
Systemwide Self Check-out %:
289
84.3%
Open Hours
All Locations
OverDrive Circulation by Branch
July 2015
BRANCH
Alpine Township
Alto
Byron Township
Caledonia Township
Cascade Township
Comstock Park
East Grand Rapids
Englehardt
Gaines Township
Grandville
Kentwood
Krause Memorial
Plainfield Township
Nelson Township / Sand Lake
Service Center
Spencer Township
Tyrone Township
Walker
Wyoming
TOTAL
JULY 2015
1,002
503
4,360
2,766
8,551
1,668
3,303
2,603
3,604
4,129
5,372
6,329
7,940
530
171
702
397
3,065
6,275
63,270
JULY 2014
641
224
2,429
1,391
4,679
997
1,622
1,521
2,230
2,436
3,341
3,782
4,626
386
132
527
291
2,189
3,699
37,143
% CHANGE
56.3%
124.6%
79.5%
98.8%
82.8%
67.3%
103.6%
71.1%
61.6%
69.5%
60.8%
67.3%
71.6%
37.3%
29.5%
33.2%
36.4%
40.0%
69.6%
70.3%
Note: OverDrive circulation includes check out of both eAudiobooks and eBooks.
YTD 2015
YTD 2014
6,167
3,363
27,610
16,829
53,761
10,812
19,788
16,925
22,462
25,716
34,102
41,198
48,912
3,724
1,363
4,562
3,305
19,247
39,776
399,622
5,320
2,381
21,186
12,108
39,542
8,174
13,775
13,277
17,514
20,978
27,935
31,065
37,269
3,017
1,052
3,972
2,719
16,001
31,563
308,848
% CHANGE
15.9%
41.2%
30.3%
39.0%
36.0%
32.3%
43.7%
27.5%
28.3%
22.6%
22.1%
32.6%
31.2%
23.4%
29.6%
14.9%
21.6%
20.3%
26.0%
29.4%
Branch % of Total
Circ YTD 2015
1.5%
0.8%
6.9%
4.2%
13.5%
2.7%
5.0%
4.2%
5.6%
6.4%
8.5%
10.3%
12.2%
0.9%
0.3%
1.1%
0.8%
4.8%
10.0%
100%
KDL Board of Trustees
Issue Analysis
Agenda Item for Consideration: Comprise Library Solutions (Hardware & Software)
Date of Board Meeting: July 16, 2015 (first reading), August 20, 2015 (second reading)
Timeline: September - October 2015
Budget Line Item(s): 57978 – Technology - Capital
Budget: $304,000 (unused portion of ILS budget, $600,000)
Proposed Cost: $304,000 initial hardware and software ($65,086 yearly maintenance)
Background Facts: Much like an ILS (Integrated Library System) unites unique library-related modules (i.e.
Acquisitions, Catalog, Circulation, etc.), Comprise Library Solutions unites the library’s business functions.
Comprise Library Solution modules include: Smart Access Manager (SAM) - oversees public PC use, print and
copy management; Smart Alec – manages wireless printing from all devices (phones, iPads, Android devices,
computers); Smart Pay – allows patrons to pay fines online (eCommerce); Smart Kiosk – patron self-service
pay for fines, prints, copies and merchandise; Smart Terminal – secure credit card payment with the ability to
read the new credit card chip; Smart Money – POS (Point of Sale) for circulation desk (in use at KDL) and
Smart Reports – consolidates reporting for all payment points. Comprise Library Solution interfaces with
SirsiDynix and meets the PCI-compliance requirements that credit card information be processed, stored or
transmitted in a secure environment. KDL does not hold any credit card information, it is passed through to the
credit card companies.
The need for a user friendly and economical print solution for patrons led to Comprise Library Solutions. To
print today at a KDL branch you need to purchase a card and then manually add money to it. This is time
consuming for staff and frustrating for patrons as they have to pay for the print card and the cost of the print.
SAM does not require cards or staff interaction, print release and payment is at a self-service kiosk. With
increased use of wireless devices, a similar print solution for wireless printing was needed. Smart Alec meets
that need. Changes in credit card standards due to updated chip technology require us to switch out all credit
card terminals, a total of 44 terminals. Since KDL’s catalog will no longer be a part of the Lakeland Library
Cooperative we need to purchase an eCommerce (Smart Pay) module for online patron payments.
Serendipitously, all these events are occurring at the same time giving us the opportunity to look for an
integrated solution, rather than purchasing different systems at different times and hoping they will work
together and with the ILS.
Recommendation: The Library has been using Smart Money, Comprise Technologies’ POS (Point of Sale)
module since 2009. Comprise Technologies service is excellent. Currently, Comprise Technologies is the only
vendor who offers this level of integration. For that reason they are considered a sole source vendor. We
recommend the Library purchase Comprise Library Solutions because of the level of integration from both the
ILS and business perspective, as well as, their excellent service history.
Focus Questions: Should Kent District Library purchase Comprise Library Solutions (Hardware & Software)
from Comprise Technologies?
Document History:
1. First Draft – Sherry Bava, Michael Carpenter
2. Final Draft – Sherry Bava, Michael Carpenter, Missy Lancaster, Lance Werner
DRAFT
Board of Trustees
2016 Meeting Dates
DATE
TIME
Thursday, January 21, 2016
4:30 p.m.
Thursday, February 18, 2016
4:30 p.m.
Thursday, March 17, 2016
4:30 p.m.
Thursday, April 21, 2016
4:30 p.m.
Thursday, May 19, 2016
4:30 p.m.
Thursday, June 16, 2016
4:30 p.m.
Thursday, July 21, 2016
4:30 p.m.
Thursday, August 18, 2016
4:30 p.m.
Thursday, August 25, 2016
Budget Work Session
4:30 p.m.
Thursday, September 15, 2016
7:00 p.m.
Thursday, October 20, 2016
4:30 p.m.
Thursday, November 17, 2016
4:30 p.m.
Thursday, December 15, 2016
4:30 p.m.
LOCATION
KDL Service Center
814 W. River Center NE, Comstock Park 49321
KDL Service Center
814 W. River Center NE, Comstock Park 49321
KDL Wyoming Branch
3350 Michael Ave. SW, Wyoming 49509
KDL Kentwood Branch
4950 Breton SE, Kentwood 49508
KDL Service Center
814 W. River Center NE, Comstock Park 49321
KDL Cascade Branch
2870 Jacksmith Ave. SE, Grand Rapids 49546
KDL Service Center
814 W. River Center NE, Comstock Park 49321
KDL Englehardt Branch
200 N. Monroe St., Lowell 49331
KDL Service Center
814 W. River Center NE, Comstock Park 49321
KDL Plainfield Township Branch
2650 5 Mile Rd. NE, Grand Rapids 49525
KDL Service Center
814 W. River Center NE, Comstock Park 49321
KDL Nelson Twp./Sand Lake Branch
88 Eighth St., Sand Lake 49343
KDL Service Center
814 W. River Center NE, Comstock Park 49321
Policy Manual
Section 2: Circulation
2.1
Library Card Registration
CHANGE
2.1.1 Student Cards
2.1.2 Seasonal Cards
2.1.3 Institutional Cards
2.1.4 Non-Resident Cards
2.1.5
Youth Cards
2.2
Lakeland Library Cooperative Member Library Cards
2.3
Lost or Stolen Cards
2.4
Privacy of User Records
2.4.1 Library Documents
2.5
Overdue, Lost, and/or Damaged Materials
2.5.1 Fees
2.6
Audio-Visual Materials Use
ADDITION
KDL Policy 2.1
Last Revised 8-16-12
LIBRARY CARD REGISTRATION
All residents within the Kent District Library service area are eligible for a library card.
Persons living outside the Kent District Library service area who pay property taxes to a
governmental unit within the District are also eligible for a Kent District Library card.
Library cards are non-transferable. All items borrowed are the responsibility of the individual
to whom the card is issued.
Juvenile (under age 18) registrations must be signed by a parent or guardian may be
signed by any person willing to assume legal responsibility for library resources.
Signatures indicate an acceptance of responsibility for:

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the juvenile’s use of all library resources including access to the Internet;
supervision of the juvenile’s choice of materials;
return of all materials when due;
overdue fines when materials are returned late; and
all losses and damages to materials and equipment borrowed.
When a juvenile patron turns 18 years of age, he/she assumes responsibility for the library
account bearing his/her name including all borrowed items on that account. Any fees on the
card will be moved to the co-signers card. If the co-signer does not have a card, a bill
will be mailed. and aAll fines and fees associated with that the juvenile’s account will be
waived.
Library cards will have an expiration date.
KDL Policy 2.1.1
Last Revised 5-19-11
STUDENT CARDS
High school exchange students and college students residing in the Kent District Library
service area while attending college are eligible for a Kent District Library student card.
KDL Policy 2.1.2
Last Revised 5-19-11
SEASONAL CARDS
Seasonal or long-term vacation residents (staying for at least one month) within Kent District
Library’s service boundaries are eligible for a Kent District Library card while they reside in
the area.
KDL Policy 2.1.3
Last Revised 9-19-13
INSTITUTIONAL CARDS
If an agency, institution, or business within the Kent District Library service area requests a
library card for use by its residents or staff (in their institutional role), a card may be issued if
the institution's head or director agrees in writing that the institution will be responsible for
any materials lost or damaged and for any fines incurred through use of the card. Such a
card may be used by residents or staff of the institution at the discretion of the institution's
director. The card itself must be presented to be honored. KDL will not accept personal
identification in lieu of the institutional card. Due to licensing agreement restrictions,
institutional cards do not allow remote access to electronic databases or downloadable items.
KDL Policy 2.1.4
Last Revised 10-23-14
NON-RESIDENT CARDS
Residents within the geographical area of the Lakeland Library Cooperative’s boundaries
who do not qualify for a library card at any Lakeland Library Cooperative member library may
purchase a KDL non-resident library card for a fee. The fee covers all family members in one
household and each family member may be issued their own non-resident card. KDL nonresident cards are honored only at Kent District Library branches and are not valid at other
Lakeland Library Cooperative member libraries. Non-resident cardholders may place holds
on KDL items only. Non-resident cards do not allow access to KDL downloadable content
including, but not limited to, eBooks and eAudiobooks.
Beginning January 1, 2015, a 12-month non-resident card will be available for purchase at a
cost of $60.00 (prorated on a monthly basis on the first day of each month). Non-resident
cards expire on December 31, 2015.
KDL Policy 2.1.5
ADDITION PROPOSED 8-20-15
YOUTH CARDS
Children who do not have a library card, nor have a co-signer to help them get a library
card, will be eligible for a Youth Card. Only books will be available for checkout with a
Youth Card, and children can check out a maximum of three books. No proof of residency
will be required. Youth cards will have an expiration date.
A maximum of three lost books will be allowed on this card. Should a child lose three
books a second time, the card will be deactivated.
KDL Policy 2.2
Last Revised 5-19-11
LAKELAND LIBRARY COOPERATIVE MEMBER LIBRARY CARDS
All current Lakeland Library Cooperative member library cards will be honored by Kent
District Library with the exceptions of:
 non-resident local use library cards;
 underfunded contract service area cards; and
 institutional cards.
KDL Policy 2.3
Last Revised 10-23-14
LOST OR STOLEN CARDS
It is the patron's responsibility to notify Kent District Library promptly of a lost or stolen library
card. If the loss or theft is not reported, the patron is responsible for all materials charged to
the library card.
Patrons will be held responsible for fines levied prior to the date the loss or theft of the library
card is reported, as well as the value of any materials borrowed. Patrons will not be held
responsible for fines after the date on which the loss or theft is reported.
KDL Policy 2.4
Last Revised 10-23-14
PRIVACY OF USER RECORDS
Kent District Library is bound by the Michigan Library Privacy Act (PA 455 of 1982) in which a
“library record” is defined as a document, record, or other method of storing information
retained by the library that personally identifies a library patron including the patron’s name,
address, email address, or telephone number, or that identifies a person as having requested
or obtained specific materials from a library. The Library Privacy Act provides that a “library
record” is not subject to disclosure under the Freedom of Information Act and may not be
released or disclosed to any person without the written consent of the person identified in the
record unless ordered by a court. Accordingly, Kent District Library will not release nor
disclose a “library record” except as provided by the Library Privacy Act or as otherwise
required by state or federal law. The Library, however, may use the “library record” for the
purpose of retrieving overdue materials, collecting fines, and other library business permitted
by law.
KDL Policy 2.4.1
Last Revised 5-19-11
LIBRARY DOCUMENTS
Library documents and records (other than patron records covered by the Michigan Library
Privacy Act [PA 455 of 1982]) shall be available to the public in accordance with the Michigan
Freedom of Information Act (FOIA) [PA 442 of 1976] upon a request which precisely describes
the exact library public records desired. The Library need not create new public records to
satisfy a request, nor must the Library make a compilation, summary or report of information.
Costs associated with responding to a request will be charged to the requester.
The Kent District Library Board of Trustees authorizes the Library Director to serve as the
FOIA Coordinator and to accept and process requests for public records. The Director shall
report action taken on FOIA requests at the next regularly scheduled Kent District Library
Board of Trustees meeting.
Upon providing Kent District Library’s FOIA Coordinator with a written request that describes
a public record sufficiently to enable KDL to find the public record, a person has a right to
inspect, copy, or receive copies of the requested public record.
A Kent District Library employee who receives a request for a public record shall promptly
forward that request to the Library Director.
Kent District Library may charge a fee for a public record search, the necessary copying of a
public record for inspection, or for providing a copy of a public record. The Library may also
require a good faith deposit from the person requesting the public record or series of public
records, if the fee exceeds $50.00. The deposit shall not exceed half of the total fee.
KDL Policy 2.5
Last Revised 9-19-13
OVERDUE, LOST, AND/OR DAMAGED MATERIALS
Kent District Library may charge a fine for overdue materials. Kent District Library is not
required to send notices for overdue or lost materials, and failure to receive a notice does not
relieve the borrower of responsibility to return materials when due. Kent District Library will
suspend a patron’s borrowing privileges and deny access to the Internet when the fines
and/or fees on a patron’s account exceed $10.00.
When the combined value of an overdue item(s) and the fine owed on the item(s) reaches
$40.00 and the item(s) is more than sixty (60) days past due, the Library will refer the
unresolved charges to a collection agency and will assess the patron a recovery fee. The
Library may suspend the borrowing privileges of a patron referred to a collection agency until
the charges are resolved. A payment plan may be established for a patron whose account
was turned over to a collection agency by Kent District Library. The payment plan is a
contract whereby the patron agrees to pay what is owed on the account within a specified
time.
Kent District Library may charge for replacement of materials missing, lost, or damaged.
Reimbursement is required to repair or replace damaged or lost materials and will not exceed
the item’s original purchase price. No overdue fines will be assessed to the patron for the late
return of damaged materials. No replacement items will be accepted for lost or damaged
items.
KDL Policy 2.5.1
Last Revised 3-18-10
FEES
Kent District Library may charge a fee for specific library services. These may include, but
are not limited to, the following:
 inter-library loan services;
 photocopying; and
 printing.
KDL Policy 2.6
Last Revised 3-18-10
AUDIO-VISUAL MATERIALS USE
Kent District Library assumes no responsibility for damage to patrons’ electronic
equipment used to play library audio-visual materials.