Aviation World 4/2011 - Fraport Ground Services

Transcription

Aviation World
4/2011
FCS invests in handling system
06
05
ANA’s Dreamliner on FRA route
13
The Squaire hotels opening soon 17
Runway Northwest
in operation
AviatonWorld_4-2011_lay4.indd 21
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2
Check-in
Foundation for future growth
2011 has been an exciting and successful year for Fraport AG and Frankfurt Airport. The inauguration of our fourth runway represents a major milestone
at Frankfurt Airport and opens up new growth opportunities for our business partners. Previously, we launched our successful Great to Have You Here!
initiative to improve the quality of service at FRA. The combination of new capacity and an enhanced service orientation is making Frankfurt Airport even
stronger for the market demands of the future.
Dear Reader,
October 21, 2011, heralded the start of a new era at Frankfurt Airport. That was the momentous
day when German Chancellor Angela Merkel personally inaugurated our new Runway Northwest.
The new runway is incrementally creating the long-awaited additional capacity reserves we need
to drive sustainable growth in the future. In addition, the new runway has already markedly
improved flight punctuality at FRA.
Frankfurt is by far Germany’s largest airport and one of Europe’s leading hubs. Two-thirds of all
intercontinental air traffic in and out of Germany goes via FRA. This underscores our airport’s most
important function: namely, to serve as the gateway to the world for Germany and the German
economy. But to maintain this role, we depend on the right political climate and legal framework.
Dr. Stefan Schulte
Executive Board Chairman
Our need to perform this gateway function is the reason why we are so concerned about the
nighttime flight ban. Overnight cargo operations are essential in today’s increasingly international
economy with its global division of labor. Thus, it is imperative for the German Federal Administrative Court in Leipzig to make a final decision on the nighttime flight issue as quickly as possible
– one that fairly takes into account the interests of both the area’s residents and the airlines that
operate from FRA to destinations around the world.
Apart from that, we are very happy about the Fraport Group’s financial results. In the first three quarters of this year, our revenues rose by 9.4 percent while earnings (EBITDA) jumped 14 percent. We
need this strong profitability to finance the ongoing large-scale projects at our Frankfurt home base,
where we are continuing to invest almost €1 billion per year. Terminal 1’s new Pier A-Plus, scheduled
to open in mid-2012, will power another quantum leap in improving the airport experience.
We are also on the right track in the area of customer satisfaction. Surveys show that passengers
and visitors are increasingly satisfied with our services. This reaffirms our commitment to the Great
to Have You Here! service excellence program, which is delivering clear benefits not only for us but
for our airlines and our other partners at Frankfurt Airport.
I wish you a happy, healthy and prosperous New Year!
Sincerely,
Dr. Stefan Schulte
03 Fraport World
Fraport’s ground handling receives ISAGO certification
German Chancellor inaugurates Runway Northwest
Innovative handling system at Fraport Cargo Services
05 Fraport Cargo Services
08 Airline World
Singapore Airlines launches A380 services from Frankfurt
All Nippon Airways sends Dreamliner to FRA
The world’s leading airline United expands
15 Future World
14 United
Fraport expands winter service
Hilton and Hilton Garden to open in The Squaire
18 People World
Thierry Antinori heads Emirates’ sales worldwide
Bettina Pürthner manages Swiss station at Frankfurt Airport
airberlin appoints Helmut Himmelreich as COO
17 BVD
The Squaire
Hiltons
18
anniversay
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Fraport World
3
“Operational Excellence” project paying off
Frankfurt Airport launched its “Operational Excellence” project a year and a half
ago to prepare for large air traffic passenger volumes and ensure consistently
high-quality operations in the future as
well. Since the inauguration of the new
“Runway Northwest”, it has been paying
off by yielding its first benefits.
The new runway has been smoothly integrated into the existing system without
any operational problems. The additional
traffic is being properly handled, and
flight punctuality at Frankfurt Airport has
already significantly improved as a result.
When the project began, its team
identified about 100 different processes
at the airport that are crucial to everyday
operations. More than 250 external
partners and nearly all Fraport divisions
were involved. Together they analyzed
how each process would be affected by
the expected increase in traffic and came
up with ways to smooth the transition.
Now that the new runway is operational,
the project is focusing on the next
milestone: the scheduled opening of the
new A-Plus section of Terminal 1 in the
summer of 2012.
As one result of “Operational Excellence” the new runway has been smoothly integrated into the existing system.
New numbers for Concourse A,Non-Schengen
All gates on the Non-Schengen level of Terminal 1’s Concourse A have been assigned
new numbers. Gates A51 to A65 have been
renamed to Z11 to Z25. All gates on the
Schengen level will keep their A numbers.
The new numbers are a necessary step in
getting ready for the upcoming inauguration of the new A-Plus section, which is
scheduled for summer 2012 and will add
another 25 gates including Schengen and
Non-Schengen gates. The Non-Schengen
gates there will also have Z numbers.
Anyone can log on via Wi-Fi and surf the web.
30 minutes of free
Internet at FRA
Travelers and visitors can now enjoy 30
minutes of free wireless Internet access at
Frankfurt Airport. Anyone can log on via
Wi-Fi and surf the World Wide Web for half
an hour free of charge. This new service
is available via the Deutsche Telekom
hotspots as part of the airport’s “Great
to have you here!” service initiative. This
comprehensive program was launched
to raise the standard of service, comfort
and convenience for travelers and visitors
and make the time they spend at Frankfurt
Airport a better experience.
Internet users only need a mobile (cell)
phone and an Internet-capable device.
After selecting the corresponding wireless
network and opening a browser window,
a log-in portal appears. To receive the
log-in data in a text message, they only
need to enter their phone number. The
Internet connection is terminated and the
user automatically logged out after 30
minutes. Passengers and visitors can take
advantage of the free Wi-Fi service once a
day anywhere at Frankfurt Airport.
Traffic figures at FRA
Air traffic figures at Frankfurt Airport for
the first ten months of 2011 compared
to the corresponding period of 2010.
47,900,000
+6.2%
1,860,000
+1.5%
65,000
+6.6%
Movements
409,000
+4.4%
Load factor
75.2%
Passengers
Freight (tonnes)
Mail (tonnes)
The Non-Schengen gates on level 3 of Terminal 1’s Concourse A have been assigned new Z numbers.
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4
Fraport World
ISAGO registration for
Fraport Ground Services
Flight security starts on the ground.
As air traffic volumes increase, airport
operations are also growing in complexity to cope with them. More and larger
aircraft, an increase in ground support
equipment, frequent construction work,
and the need for faster turnaround times
all pose challenges to operational safety.
Fraport Cargo Services has worked for Adria Airways
for more than 20 years.
FCS extends contract
with Adria Airways
Modeled on the successful IATA Operational Safety Audit (IOSA) program, the
IATA Safety Audit for Ground Operations
(ISAGO) establishes the first internationally recognized standards for improving
safety and reducing ground damage.
When an audit shows that a ground
service provider has implemented a
compliant system, it is entered in the
ISAGO Registry and awarded a corresponding certificate. Fraport AG has now
received ISAGO certification from the
International Air Transport Association
(IATA) for its ground handling services.
ISAGO offers benefits to airlines,
ground handlers, and both regulatory
For the long haul: Adria Airways (JP) has
and airport authorities. It introduces a
extended its freight handling contract with uniform set of audit standards that are
Fraport Cargo Services (FCS). Ljubljanarecognized by all parties, with the goal
based Adria Airways, Slovenia’s national
of improving safety and diminishing the
airline, has been a valued customer of FCS risk of accidents, incidents, and injuries
since 1990.
on the ground.
With Adria Airways operates a fleet of 13
aircraft on flights from Ljubljana (LJU) and
Pristina, the capital of Kosovo, to Frankfurt
(FRA). It joined the Star Alliance in 2004.
Adria Airways celebrates its 50th anniversary this year.
In the fall of 2011, United Airlines –
acting as ISAGO auditor – spent three
days meticulously auditing Fraport
AG’s ground handling services at
Frankfurt Airport. The documentation
and implementation of the following
activities were evaluated: organization
& management, load control, passenger
handling, baggage handling, aircraft
handling and loading, and aircraft
ground movements.
Occupational safety and security have
top priority. In order to be listed in the
ISAGO registry, the relevant processes
must be documented and implemented
in accordance with extremely strict
requirements.
The successful passing of this ISAGO
audit marks a major milestone for
Fraport AG. The audit will be repeated
every two years, which obliges Frankfurt Airport’s operator to uphold and
continually improve the high quality of
the services it provides to its customers.
Fraport Cargo Services donates
to help children with cancer
Merry Christmas! It is customary to send
season’s greetings to customers and
business partners every year. This year,
however, Fraport Cargo Services (FCS)
has decided to take the money it had set
aside for all those Christmas cards and
instead donate it to the pediatric cancer
ward of the Frankfurt University Clinic.
The donation is being made on behalf
of the customers, business partners and
employees of FCS, and will go toward
supporting cancer research and treating
young cancer patients.
Additional donations can be sent to:
Hilfe für krebskranke Kinder Frankfurt e.V.
Frankfurter Sparkasse
Account no. 620 050
Bank code (BLZ) 500 502 01
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Fraport
Kategorie
World
5
Innovative handling system
at Fraport Cargo Services
Expanded storage capacity / greater efficiency / faster delivery
Fraport Cargo Services (FCS) has wrapped up one of its biggest projects so far to optimize processes: the implementation of a new
materials handling system in its import warehouse. The new system has been operating since November. It incorporates many innovative
new notions for increasing efficiency. FCS is also planning to invest in other, related projects in the near future.
In response to rising costs and worsening capacity bottlenecks,
Fraport Cargo Services decided to optimize the logistical
processes in its import warehouse. The recently completed
new conveyor system has improved the use of space and
introduced a number of new concepts and innovations to help
keep pace with growing demands and ensure the division’s
competitiveness.
to arriving trucks. This slashes the wait times for forwarders
while greatly improving productivity and customer service. The
system has been integrated into the SCOPE cargo handling system and can also be linked to external systems such as e-freight
data interchange, customs, and ICS.
Among other things, the number of rack systems has been
increased. As a result, the storage capacity is greater than ever
before. There is now also a separate area for large pallets,
Europallets and extra-long cargo units. The number of storage
bins for large pallets and Europallets has also grown to accommodate a much larger number.
One of the biggest changes are new, more powerful forklift
trucks. They were specially designed for FCS and are equipped
with touch screens and scanners to speed work. They are also
slimmer to permit them to move through easily through the
new, narrower aisles. Some of them are rail-mounted. And all of
them are energy-efficient.
Higher shelves and an optimized computer system
Winfried Hartmann, the managing director of FCS, sums up
the benefits of the new logistics system as follows: “Optimizing space and processes is an ongoing challenge for us. The
results of our latest project to enhance processes are 50% more
storage space, a larger handling area, greater productivity,
and faster delivery. This will let us provide better service to our
customers.”
The shelving system for Europallets has also been completely
redesigned. The shelves are now higher and harmonized with
the material flows, and the aisles are narrower. These systems
are controlled by semiautomatic equipment.
The computer system that monitors and controls everything
has been optimized for the new material flows. The processes
are now more efficient than ever before − for instance, data is
transmitted faster to ensure quicker removal of items. Consignments are automatically consolidated, stocked and grouped.
The nearest truck docks are immediately identified and assigned
Customized forklift trucks
All of the staff have of course also been thoroughly trained to
ensure the quality and reliability of all processes from the start.
Now much less manual work is involved, which cuts down on
sources of error. In the future additional projects to optimize
processes in other areas are already being planned.
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6
Fraport World
German Chancellor
inaugurates new runway
On October 21, 2011, German Chancellor Angela
Merkel’s government Airbus A319 became the first
aircraft to land on Frankfurt Airport’s fourth runway. The
opening of the 2,800-meter-long “Runway Northwest”
ensures the future of Germany’s leading gateway for
international mobility.
The inauguration ceremony was attended by German
Chancellor Angela Merkel; the governor of the state
of Hesse, Volker Bouffier; the mayor of Frankfurt, Petra
Roth; Lufthansa CEO Christoph Franz; and other business and political leaders. They were welcomed by Dr.
Stefan Schulte, executive board chairman of Fraport, who
stressed the importance of this infrastructure investment
for Germany’s export-oriented economy.
Airlines are already beginning to take advantage of the
extra capacity that the new runway has made available.
Frankfurt Airport’s 2011/2012 winter flight schedule
includes extended services and new routes as a result.
In the first phase of FRA’s planned capacity expansion,
the number of flights will increase from an average of 83
an hour to up to 90 takeoffs and landings hourly. Total
departures will climb by 3.7 percent a year, averaging
4,535 per week in the current winter season.
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Fraport World
7
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8
Airline World
Lufthansa starts connection
to Moscow’s Vnukovo Airport
Starting on March 25, 2012, Lufthansa will
be flying to Vnukovo International Airport
near Moscow twice a day. This connection will supplement the airline’s existing
flights to Moscow’s Domodedovo Airport
for a total of six daily services to Moscow:
four to Domodedovo and two to Vnukovo.
Frankfurt at 1:25 p.m. and arrive in
Moscow at 6:25 p.m., while the other
leaves at 8:15 p.m. and lands at 1:15 a.m.
From Moscow, there are flights departing
at 9:20 a.m. and 7:20 p.m. and arriving
in Frankfurt at 10:30 a.m. and 8:30 p.m.,
respectively.
Lufthansa will deploy Airbus A320s with
168 seats in business and economy class.
The aircraft configuration is variable and
will be adjusted according to demand.
One of the two new flights will depart
The company currently operates a fleet of
710 aircraft. Together with SWISS, AUA,
bmi, and Brussels Airlines, Lufthansa
serves 283 destinations in 105 countries
on four continents.
Lufthansa has announced a new route to Moskow’s
Vnukovo International Airport.
UIA adjusts flight
schedule to Kiev
Ukraine International Airlines (PS) has
changed the departure time of its daily
flight from Frankfurt to Kiev to 2:15 p.m.
It now arrives in the Ukrainian capital at
5:50 p.m. The later time lets passengers
from Frankfurt catch connecting flights
to Lviv, Simferopol, Odessa, Donetsk,
Dnepropetrovsk, and the new destination
of Charkiw without a lengthy layover.
More EK cargo flights to Brazil
Emirates SkyCargo has expanded its
services out of Frankfurt. The Dubaibased carrier has added another weekly
freighter flight to São Paulo in Brazil,
for a current total of three a week. This
cargo route links Dubai Airport (DXB)
This Emirates SkyCargo flight from Dubai to Brazil
had two helicopters on board.
with Viracopos-Campinas (VCP) in
Brazil via Frankfurt. Since September,
Emirates SkyCargo has been deploying
Boeing 777 freighters on it.
The new connections to Tbilisi in Georgia
and Astana, Almaty in Kazakhstan, and
Samara in Russia can now also be reached
more conveniently. The time change has
been made possible by the inauguration
of Fraport’s new northwest runway, which
provides additional slot capacity.
In addition to this South American
service, Emirates SkyCargo operates
seven other flights a week from FRA
to DXB. This stepped-up frequency
responds to the burgeoning trading
volumes among Germany, the United
Arab Emirates, and Brazil. The new
third cargo flight boosts the airline’s
weekly freight-carrying capacity to
Brazil to 309 tonnes.
A recently added third daily passenger
service between Frankfurt and Dubai
Emirates also adds cargo capacity on
this route. This flight, operated with
Boeing 777-300ERs and Airbus A330s,
can carry between 17 and 23 tonnes.
UAL’s later arrival in Kiew lets passengers from
Frankfurt connect without a lengthy layover.
13.12.11 16:31
Airline World
9
Air Dolomiti launches
service to Milan
Frankfurt Airport welcomes Italy’s Air
Dolomiti (EN), a Lufthansa affiliate, which
begins serving Frankfurt this winter. On
December 21, EN will launch three daily
flights to Orio al Serio Airport 45 km from
Milan. This airport has never before been
served by a direct flight from Frankfurt.
Air Dolomiti is deploying a 116-seat
Embraer 195 aircraft on the route. The
three daily flights depart in Frankfurt at
8:40 a.m., 2:55 p.m. and 10:15 p.m. The
corresponding return flights from Milan’s
Orio al Serio airport in Bergamo depart at
6:35 a.m., 12:25 p.m. and 7:20 p.m.
Cutting of the ribbon for the inaugural flight from
Frankfurt to the East Midlands: Fraport Executive
Senior Vice President Martin Bien (left) and bmi
Regional Director of Operations Paul Alcock.
bmi Regional introduces flights
to the East Midlands
A new entrance from the United Kingdom: bmi Regional (BD) has launched a
new service between Frankfurt Airport
and England’s East Midlands. Since
October 31, the carrier has been flying
the new route three times a day from
Monday to Friday and also on Sundays.
bmi Regional uses Embraer 145 jets
that seat 49 passengers. Passengers
get a free 20 kilograms hold baggage
allowance plus complimentary drinks
and food onboard.
Air Dolomiti is a new entrance at Frankfurt Airport
with three daily flights to Milan.
SunExpress starts
flying to Egypt
SunExpress Germany (XQ) has inaugurated charter flights to Egypt’s
most popular tourist destinations. The
Frankfurt-based carrier is deploying Boeing 737-800s to Luxor, Hurghada, Sharm
El-Sheikh, and Marsa Alam.
The airline is collaborating with major tour
operators such as Alltours, FTI/Big Xtra,
JT Touristik, Rewe Touristik, Oft Reisen,
Schauinsland, and Thomas Cook/Öger
Tours. It also sells tickets to the Red Sea
destinations itself.
SunExpress Germany is affiliated with
SunExpress, a joint venture of Lufthansa
and Turkish Airlines.
Thanks to the opening of the new
northwest runway at Frankfurt Airport
and the additional capacity this has provided, bmi Regional received the slots
at Frankfurt Airport it applied for. The
flights take off in Frankfurt at 9:15 a.m.,
2:45 p.m., and 7:40 p.m. This schedule
is ideal for business travelers going in
both directions. They can attend meetings in the East Midlands or Frankfurt
and be back home the same day.
feeders for long-haul flights from Frankfurt. Now, residents of the region reach
intercontinental flights via Frankfurt and
the possibility of changing planes there is
a welcome alternative.
East Midlands Airport is the gateway
to the counties of Nottinghamshire,
Derbyshire, and Leicestershire. Some four
million people live in the region. The large
international companies operating there
include Rolls-Royce, Toyota, and Bombardier. Nottingham and Sherwood Forest as
well as Peak National Park, the first of its
kind in Britain, attract thousands of visitors
every year.
bmi Regional operates an all-jet fleet of
Embraer 135s and 145s. Besides Frankfurt,
the carrier’s route network includes
domestic and international destinations in
Europe. Frankfurt is the only German city
served.
“Germany has always been a popular
destination, and by offering direct flights
from the East Midlands we can meet the
increasing demand from business and
leisure travelers,” says bmi Regional Business Director Steven Griffiths. “People
living in the East Midlands now have the
opportunity to travel to a wide range of
destinations from their local airport.”
In cooperation with parent company
Lufthansa the new flights serve as
bmi Regional flies Embraer 145 to Frankfurt.
13.12.11 16:31
10
Airline World
Air China deploys
B777 to Beijing
Air China (CA) has replaced all of the
Boeing 747s with new Boeing 777-300ER
aircraft on its daily evening flights from
Frankfurt to Beijing. Flight CA932 leaves
Frankfurt at 7:35 p.m. and arrives in
Beijing the following day at 11:55 a.m.
The Boeing 777s are equipped with a new,
modern cabin that Air China premiered
on flights to Germany. The eight first class
seats and 41 business class seats all turn
into full-flat beds. Every economy passenger enjoys a personal LCD screen with
in-flight entertainment system.
By the end of next year, Air China will also
install the new cabin product on its Airbus
A330-200s. The cabin upgrade is part of
Air China’s strategy for more comfort and
service on board.
The Canadian city of Toronto and Baltimore/Washington in the U.S. are new Condor destinations.
Condor extends services
to North America and the Balkans
German leisure carrier Condor will
be adding new destinations in North
America and the Balkans in the summer
of 2012. In North America, the airline
will resume a service to Toronto after a
six-year interruption. Starting on June
22, there will be flights from Frankfurt to
the Canadian metropolis every Monday
and Friday. Baltimore/Washington International Airport will also be served on
Mondays and Thursdays starting on July
2. This will be the first nonstop service
from Central Europe to this airport.
Additional weekly flights to Las Vegas
on Fridays, Seattle on Saturdays, and
Vancouver on Wednesdays will round
out the new North American offering.
Condor will deploy Boeing 767s on these
long-haul flights, configured with 18
seats in Comfort Class, 35 in Premium
Economy, and 217 in Economy Class.
BA Cargo brings 747-8 freighter to FRA
Just days after taking delivery of a brand
new Boeing 747-8 freighter, British
Airways World Cargo has assigned it to
Frankfurt Airport. This aircraft is more
environmental friendly and less noisy
than the prior ones. As is traditional, the
superfreighter’s arrival was celebrated
with an airplane-shaped cake and
christened by the airport fire brigade.
This and additional freighters are being
supplied within the scope of a five-year
wet lease agreement with Global Supply Systems Limited (GSS), a 49 percent
U.K. affiliate of Atlas Air, the owner of
the aircraft. The routes served from
Frankfurt are to Hong Kong on Mondays
(via Delhi) and Saturdays, to Shanghai
on Fridays, to Atlanta on Wednesdays
(via Chicago) and Saturdays, and to
Chicago on Sundays.
The new 747-8 freighters will replace
IAG Cargo’s current fleet of 747-400
freighters. They are the first cargo
aircraft since 2000 to be branded with
British Airways’ livery. The 747-8 is the
largest version of the legendary aircraft
so far, exceeding its predecessor by 5.6
meters in length. It is capable of carrying seven pallets or 16 percent more
payload.
Because the two flights to Split in Croatia and Burgas in Bulgaria developed
well last summer, Condor will add seven
more tourist destinations in the Balkans
in May. Croatia will receive a flight to
Rijeka on Saturdays and to Dubrovnik on
Sundays.
Condor will fly to Tivat in Montenegro
on Wednesdays and to Bodrum on
Mondays. There will be a new Tuesday
connection to Constanta in Romania,
and Condor will also commence services
to Mykonos, Karpathos, and Preveza in
Greece.
With the exception of Mykonos, all of
the flights will be with Airbus A320s
with a two-class configuration. Of the
174 available seats, no more than 32 can
be used for the Premium Economy Class.
Mykonos will be served by a Boeing 757
with capacity for 265 passengers.
13.12.11 16:31
Airline World
Historic KLM DC-3
stops in Frankfurt
A rare guest at Frankfurt Airport: KLM
flew its historic Douglas DC-3 to Frankfurt to celebrate and promote its sixth
daily connection to Amsterdam. The
ancient plane arrived from Nuremberg,
then took off for two brief sightseeing
flights over Frankfurt before departing
for Amsterdam. The many plane spotters
who showed up snapped loads of
pictures of the DC-3.
11
Emirates launches third daily Dubai flight
Another daily Emirates flight from
Frankfurt: The Dubai-based airline
Emirates (EK) has responded to the
increasing demand by adding a third
daily nonstop service from Frankfurt to
Dubai.
Emirates uses Airbus A330-200 aircraft
configured with 12 first, 42 business,
and 183 economy class seats.
The new flight, which has the number
EK44, leaves Frankfurt at 9:40 a.m. and
arrives in Dubai at 7 p.m.
This additional flight gives the world’s
fastest-growing airline greater flexibility for planning business and leisure
travel. Passengers benefit from connections to more than 110 destinations via
Emirates’ international hub in Dubai.
The sixth daily KLM connection from
Frankfurt to Schiphol Airport, which the
Dutch airline introduced for this year’s
summer schedule, will continue operating over the winter. Flight KL 1764 leaves
Frankfurt at 10:15 a.m. and arrives in
Amsterdam at 11:40 a.m.
The aircraft deployed are an Embraer 190
and a Fokker 70. The Embraer 190 has a
total of 100 seats, 36 of them in KLM’s
Cutting of the ribbon for the third daily Emirates flight to Dubai: (from left to right) Teresa Raguccia
(Emirates), Guelhan Yavas (Emirates), Rainer Ruppel (Fraport), Ulrike Kuehlmaier (Emirates), Roland
Weil (Fraport), and Shila Etminan (Emirates).
SIA initiates freighter service to Frankfurt
Singapore Airlines Cargo (SQ) has
launched a freighter service to Frankfurt.
The carrier now operates two cargo
flights a week between Frankfurt and
Singapore, deploying Boeing 747-400Fs
on the route. Flight SQ7381 departs
Frankfurt on Wednesdays at 8:50 p.m.
and arrives in Singapore at 6:10 a.m.
the next day with a one-hour stop on
the way in the emirate of Sharjah. Flight
SQ7383 leaves Frankfurt on Sundays at
2:15 p.m. and arrives in Singapore at
11:35 a.m. on Monday, also with a brief
stop in Sharjah.
KLM’s historic DC-3 stopped in Frankfurt to promote
the airline’s sixth daily Amsterdam connection.
European Business Class and the other
64 in economy class. The Fokker 70 is
equipped with 80 seats, 30 of which are
in business class.
Passengers in the partitioned-off business class section of the cabin have a
choice of a comfortable window or aisle
seat, with the middle seats guaranteed to
remain unoccupied. All of the European
Business Class seats boast a pitch of
33 inches, compared to 30 inches in
economy class.
SIA has launched two weekly freighter services between Frankfurt and Singapore with a stop in Sharjah.
13.12.11 16:31
12
Airline World
SIA sends A380 to Frankfurt
Superjumbo will travel to Singapore and New York
Frankfurt Airport will soon have a second carrier operating an Airbus A380: Singapore Airlines (SIA), which has announced that it will
deploy the world’s biggest aircraft on its Frankfurt-Singapore and Frankfurt-New York routes is starting in January.
“The introduction of the A380 from Frankfurt to New York and Singapore is yet another milestone for Singapore Airlines,” says Mak
Swee Wah, SIA’s executive vice president for commercial operations. FRA and JFK will become SIA’s ninth and tenth destinations
served by the Superjumbo. Singapore Airlines’ A380s have proven
to be exceptionally popular with customers, achieving load factors
of more than 80 percent on all of the routes they serve.
Singapore Airlines will launch A380 services from Frankfurt to
New York on January 16 and to Singapore on January 17, 2012,
when it will have a large enough fleet of Airbus A380 aircraft at
its disposal. At least three A380 are required to operate the daily
Singapore-Frankfurt-New York rotation. The fast-growing German
market is Singapore Airlines’ largest on the European continent.
Seat capacity increases by 25 percent
The A380 flights to New York’s JFK Airport and Singapore will
replace an existing daily Boeing 747-400 service. The upgrade
increases the seating capacity by 25 percent. The A380s that will
be used on the routes out of Frankfurt have a three-class configuration with 12 first class suites, 60 business class seats and 399
economy class seats for a total of 471 passengers.
The SIA suites are only available on the A380s. Each suite provides
a high level of privacy in an exclusive cabin in the sky, with a sliding door and adjustable roller blinds. Each suite is furnished with
a luxurious and fully adjustable seat, upholstered in leather by the
world-renowned Italian company Poltrona Frau, and a full-size
bed. For entertainment, customers can enjoy crystal-clear images
on a sleek 23-inch high-resolution wall-mounted LCD screen.
The Singapore Airlines A380 business class is also in a league of
its own. Each seat is 34 inches wide – the widest in its class – and
has direct access to the aisle. It can also be converted into a wide,
comfortable bed simply by lowering the seatback.
SIA’s new economy class seats offer customers unprecedented
comfort and space. In addition to maximizing knee and leg room,
the ergonomically designed seats boast intelligent features such
as a nonintrusive reading light and height-adjustable leather
headrests with side panels. Customers in all three classes can
enjoy a wide range of the latest movies, TV programs, and
music on KrisWorld, Singapore Airlines’ award-winning inflight
entertainment system.
SIA, which was Airbus’ first customer for the Superjumbo, now
has 14 A380s in service and has ordered another five. They are
being used daily on the routes from Singapore to New York via
Frankfurt and to Paris, Zurich, Hong Kong, Melbourne, and Los
Angeles via Tokyo, and twice a day to London and Sydney.
Singapore Airlines at FRA
Destinations
Singapore (SIN)
New York (JFK)
Frequency
7/7
7/7
7/7
Aircraft
A380-800*
B777-300ER
A380-800**
* As of January 17 ** As of January 16
Configuration: A380 F 12 seats, C 60, Y 399; B777 F 8 seats,
C 42, Y 228
13.12.11 16:31
Airline World
13
ANA’s Dreamliner on FRA route
All Nippon Airways adds daily B787 service to Tokyo Haneda
Premiere at Frankfurt Airport: Japan’s leading carrier All Nippon Airways (ANA) has chosen Frankfurt as the starting point for its first
long-haul international flights with the Boeing 787 Dreamliner. ANA is deploying the new aircraft on a new route: to Haneda, Tokyo’s city
airport, to supplement its existing daily flight to Narita Airport.
All Nippon Airways will start its first regular Boeing 787
Dreamliner service on January 21. The aircraft will initially fly
between Germany and Japan three times a week – on Mondays,
Thursdays and Saturdays – before the frequency is increased
to daily on February 1. The flights will leave Tokyo Haneda at 1
a.m. and arrive in Frankfurt at 5:25 a.m. The departure time in
Frankfurt will be 11:15 a.m. with arrival in Tokyo at 6:45 a.m.
the following day.
The aircraft is being configured with 46 seats in business and
112 in economy class. All 158 passengers will enjoy ANA’s
onboard “Inspiration of Japan” service. The business class
features full-flat seats, direct aisle access from every seat, and
an à la carte menu with more than 30 items that customers
can choose. For entertainment, each passenger has a personal
17-inch LCD flat screen.
The economy class is equipped with “fixed-back shell” seats
that let passengers recline without disturbing those behind or in
front of them. The 34-inch seat pitch provides enough personal
space. The B787 also offers various other comforts, such as
auto-dimming windows. These use electro-chromatic technology
All Nippon Airways at FRA
Destinations
Tokyo Narita (SIN)
Toyko Haneda
Frequency
7/7
7/7
Aircraft
B777
B787*
* As of February 1
Configuration: B777-300 F 8 seats, C 52, Y 202;
B787 C 46 seats, Y 112
to reduce glare while still letting passengers look outside. The
aircraft’s cabin windows are also about 30 percent larger than
those of a Boeing 767.
The overhead compartments are around 30 percent larger than
those on the Boeing 777; each will accommodate up to four
large carry-on bags. Another innovation is the passenger-friendly
cabin air pressure, which is equivalent to that at an altitude of
1,800 meters. The plane’s materials also keep humidity inside to
reduce dryness in passengers’ noses and throats.
Strong ties between Germany and Japan
“The Dreamliner is ideal for long-haul flights,” explained a
spokesman of the carrier. “And Frankfurt is an excellent choice
for ANA, because it provides good connectivity to the rest of Europe. The airport in Haneda also has many advantages. Traditionally, Haneda was a hub for domestic flights within Japan. Now,
however, it has been opened up for international connections
and as a result it is much more attractive than Narita. It is only 30
minutes from the city center.”
There have always been strong ties between Germany and Japan,
and ANA’s partnership with Lufthansa and the Star Alliance has
strengthened them further. Germany is a key market for All Nippon Airways, with mostly business travelers taking its flights. The
daily connection from Frankfurt to Tokyo Narita with a Boeing
777 will therefore also continue to operate.
ANA is the launch customer for Boeing’s Dreamliner. “This revolutionary new aircraft will transform air travel for passengers and
help ANA achieve its strategic goal of becoming Asia’s number
one airline,” said CEO and president of ANA, Shinichiro Ito. Looking ahead, All Nippon Airways plans to offer more connections
with the Dreamliner and has ordered 55 aircraft for this purpose.
13.12.11 16:32
14
Kategorie
Airline
World
The world’s leading airline
expands in Frankfurt
Second United service to Newark / single operating certificate received
United, the world’s leading airline, is strengthening its presence at Frankfurt Airport by adding yet another daily service to the United
States. The merger of United and Continental is almost complete – the new, combined airline has received a single operating certificate.
After a year and a half, the biggest merger in airline history has
passed another significant milestone toward United Airlines and
Continental Airlines becoming a single carrier. Just a few days ago,
United Airlines at Frankfurt
Destinations
Chicago (ORD)
Houston (IAH)
Newark (EWR)
San Francisco (SFO)
Washington (IAD)
Frequency
14/7
7/7
14/7
7/7
21/7
Aircraft
B777
B767
B757*, B777
B747
B767, B777
* As of January 3, 2012
Configuration: B747-400 F 12 seats, C 52, Y 310; B757-200 F 16,
Y 159, B767-300ER F 6, C 26, Y 151, B777-200 F 12, C 49, Y 197
oder C 50, Y 226
they received approval from the U.S. Federal Aviation Administration (FAA) for a single operating certificate, marking another significant achievement in the process of integrating the two airlines.
And since November 30, air traffic control communications have
referred to all United and Continental flights as “United.”
United and Continental went through a rigorous 18-month
process of aligning their operating policies and procedures to
qualify for a single operating certificate. A team of more than
500 employees drawn from both carriers worked together to
carefully evaluate the preintegration programs, processes, and
operating specifications of both airlines and choose the best of
them for the new United.
The United-Continental merger also affects the airline’s organization in Germany. Thorsten Lettnin, 43, has been appointed its
regional director for Central Europe. The airline expert now
heads the combined sales organization in Frankfurt and is
responsible for marketing and cooperation with Star Alliance
partner Lufthansa.
13.12.11 16:32
Airline World
15
Nine daily departures from Frankfurt
As a Star Alliance founder and Lufthansa partner, United Airlines
is a long-time guest in Germany, and especially in Frankfurt.
The “old” United began serving Germany in 1990, followed by
Continental in 1991. From January on the two carriers will be
operating up to 15 daily flights from Germany between them,
with nine of these departing to the U.S. from Frankfurt.
The newest addition to United’s flight schedule is a second
daily service to Newark. Starting on January 3, the early bird
will depart Frankfurt at 8:45 a.m. and arrive in Newark at noon
the same day. United will deploy Boeing 757-200s for the new
service. This aircraft type seats 16 passengers in business class
and 159 in economy class.
“This is an ideal addition to our B777 flight leaving at 11:05
a.m.,” says Lettnin. “The early arrival time in New York lets our
customers attend business meetings on the same day. From our
New York / Newark hub, customers can connect to more than
300 destinations across the Americas, including more than 100
served nonstop.”
United Airlines is investing heavily in upgrading its cabin product. 62 more long-
United serving five major U.S. hubs
More new aircraft are in the pipeline. United will be the first U.S.
carrier to receive and deploy Boeing 787s. United has ordered
50 Dreamliner jets, which the aircraft manufacturer will begin
delivering in the spring of 2012. The first Boeing 787 will be
equipped with 36 seats in Business First class, 63 in Economy
Plus, and 120 in regular Economy. The A380 is not an option for
United, says Duncan. “It doesn’t fit with our strategy, which is to
prioritize high frequencies on trunk routes.”
Newark is one of United’s biggest hubs in the U.S. It was
originally a hub for Continental Airlines and has been used as
a gateway to the United States from Europe. In addition to the
two Frankfurt services, United connects Newark nonstop with
Munich, Berlin, Hamburg, and Stuttgart.
“We serve five of our hubs in the United States from Frankfurt,”
says Lettnin. United’s Chicago hub receives two flights a day, its
Washington D.C. hub, three. United also flies to San Francisco
and Houston every day. “The successful Houston service,
originally launched by Continental, is used by more passengers
than the one to Paris,” says Lettnin.
Competing with the Gulf carriers instead of complaining
As the world’s leading airline, United is aware of the growing
competition from Persian Gulf-based carriers. But it doesn’t see
their ambitions as a threat. “We don’t complain, we compete,”
said Charles Duncan, United’s Vice President Sales - Transatlantic,
Middle East & India, during a recent visit to Frankfurt Airport.
“These countries understand the importance of the aviation
industry for the economy. The countries of the West can learn
from them,” he said.
Duncan criticized the emissions trading scheme that the
European Union plans to implement next year. “We don’t need
taxation to motivate us to burn less fuel,” said Duncan. “The EU
emissions trading scheme will take money away from the airlines
that they could otherwise invest in new, environmentally friendly
aircraft,” Duncan stated. “We are very frustrated by this.”
One carrier with 5,717 flights per day
The merger of United and Continental has resulted in the
world’s largest airline. And the figures are quite impressive: the
new United counts 5,717 flights a day to 376 destinations on
six continents. In the U.S. alone, United serves 228 cities. Its
haul aircraft will be equipped with flat-bed seating in the business class.
approximately 86,000 employees handle almost 150 million
passengers a year. The combined fleet comprises 1,262 aircraft,
ranging from Embraer 120s to Boeing 747-400s.
Besides buying new aircraft, United is investing heavily to
upgrade its existing fleet. The carrier is spending more than half
a billion dollars on its onboard product; among other things,
United is installing flat-bed seating in 62 more long-haul aircraft,
raising the total number of airliners thus equipped to 185. More
than 300 aircraft will be fitted with Economy Plus seating and
more than 200 with advanced broadband Wi-Fi.
Lettnin responsible for Central Europe
Thorsten Lettnin has been appointed to serve as United’s
Regional Director for Central Europe since February. In this
position, he is in charge of United’s sales activities in Germany, Austria, Switzerland,
Italy, and Greece. He is also
responsible for marketing,
customer relations, and the
cooperation with partner
Lufthansa. Prior to the merger,
the 43-year-old airline expert
headed sales in the region
for subsidiary United Airlines.
Lettnin began his career in
1990 as United’s key account
manager. In between, he
worked at Qantas Airways.
13.12.11 16:32
16
Future World
The Squaire Parking structure to add 2,500 spaces
Europe’s longest building is about to
get its own parking facility as well. The
Squaire Parking structure is scheduled to
open at the start of next year. The ninestory structure has room for up to 2,500
cars. The spaces are available for use by
the public as well as by employees of companies leasing office space in The Squaire.
The basic parking fee will be three euros
per hour, maximum per day 20 euros.
Weekly prices and rates for longer periods
of time will also be available.
The Squaire Parking structure features
outstanding user-friendliness. A digital
signage system saves customers time by
letting them proceed straight to a vacant
slot. All spaces are wide and well-lit for
easy parking.
The new parking structure is located
next to The Squaire and linked to it by
a 300-meter-long rail shuttle that goes
back and forth 30 times an hour, or every
two minutes on average. The ride takes
only 90 seconds. It is also possible to
walk the short distance between the two
buildings.
By the time The Squaire Parking opens,
IVG Immobilien will have invested about
60 million euros in it. The building
sets new standards of environmental
friendliness: all levels are illuminated
by power-saving LED lamps, and the
roof is planted. Recharging stations for
electric cars are planned. The structure
is expected to be awarded the “Gold”
environmental certificate for compliance
with the internationally acknowledged
LEED standard.
A 300-meter-long rail shuttle links the new parking
structure with The Squaire.
The Squaire’s nine-story parking structure will be open soon, with capacity for up to 2,500 cars.
Fraport expands winter service
At a total cost of five million euros,
Frankfurt Airport has expanded its
winter service capability by adding two
Frankfurt Airport has purchased two additional snowclearing convoys and hired 180 additional employees.
additional snow-clearing convoys to
its fleet of vehicles. The personnel has
also been significantly bolstered by
180 to a total of 450 employees. This
will permit clearing of snow in three
shifts around the clock at Frankfurt
Airport, which is one of the world’s 10
busiest airports.
As a result, Frankfurt Airport now
boasts a fleet of six (two large and
four smaller) snow-removal convoys
comprising a total of 243 vehicles and
other equipment. A new strategy has
also been defined to enable concurrent clearing of ice and snow from two
runways and a sufficient number of
taxiways in 30 minutes or less.
Fraport ranks high on
sustainability indexes
Fraport’s commitment to protecting the
environment has earned the approval
of various international sustainability
indexes. For the fifth time, the Dow Jones
Sustainability Index World has now placed
the Fraport Group among the top 10
companies in terms of sustainability, out
of the largest 2,500 companies listed in
the Dow Jones Global Indexes (DJGI).
The Financial Times Stock Exchange has
also listed Fraport again, and the SAM
Group and PricewaterhouseCoopers have
once again included Fraport in the 2011
Sustainability Yearbook. Fraport was listed
in the Yearbook for the first time in 2008.
In this year’s ranking, Fraport has been
awarded silver. All of these indexes evaluate companies’ economic, environmental,
and social performance.
13.12.11 16:32
Future World
17
Hilton and Hilton Garden Inn
to open in The Squaire
Greater choice of hotel rooms at Frankfurt Airport
Starting on December 20, passengers and airline crews will find two more places to stay at Frankfurt Airport: directly adjacent to
Terminal 1, hotels of the popular Hilton and Hilton Garden Inn brands will open at the same time.
The Hilton Frankfurt Airport and Hilton Garden Inn Frankfurt
Airport are located right next to one other – a first for Hilton
Worldwide in Europe. The hotels are managed by Charles
Muller, a native of the Netherlands who has been with Hilton
for 18 years.
Guests can use the business center 24 hours a day. The conference facilities at the Hilton Frankfurt Airport are complemented
by those of the neighboring Hilton Garden Inn Frankfurt Airport,
which has three more conference rooms and a business center.
Event planners will find two state-of-the-art business hotels that
stand for class and individuality. This project is a key step in the
Hilton Worldwide strategy of also meeting the needs of different
target groups in the German market with hotel brands distinguished by different profiles.
The highlights of the Hilton Frankfurt Airport include a stateof-the-art ballroom where events can be hosted for up to 570
people. Countless Swarowski crystals set into the over six-metrehigh ceiling lend the ballroom a spectacular ambience. The
adjoining foyer, featuring a view of the Frankfurt Municipal Park,
may be used for exhibitions and receptions.
Both hotels are part of The Squaire, which has attracted worldwide attention. This spectacular development “floats” directly
above Frankfurt Airport’s long-distance train station and has
direct access to Terminal 1 via an enclosed walkway over the
motorway. There is also direct access to the A3 and A5 motorways at Europe’s largest motorway interchange, the “Frankfurter
Kreuz”. Boasting a horizontal high-rise architecture, the futuristic
building is 660 meters long and up to 65 meters wide.
Situated right next door, the Hilton Garden Inn Frankfurt Airport
has a total of 334 rooms, a bar, a restaurant with show kitchen,
and a 24-hour pavilion pantry convenience mart with healthy
snacks, drinks, and souvenirs from the Frankfurt area. Guests
can also enjoy amenities typical of the Hilton brand, such as
complementary Internet access, “Garden Sleep System” beds
specially developed for Hilton Garden Inn, and large desks with
ergonomic chairs.
Adding modern conference facililies
The Hilton Frankfurt Airport has 249 elegant rooms and suites
and two executive floors with an exclusive lounge, the international restaurant “Rise”, and the “The Fifth Lounge & Bar” in the
light-flooded, airy hotel atrium. An extensive fitness and wellness
area with 24-hour fitness center, sauna, and Turkish bath rounds
out the hotel’s range of amenities.
The hotel offers ten conference and banquet rooms amounting
to more than 1,450 square meters, all of which meet Hilton’s
demanding meetings standards. Daylight and ergonomic leather
chairs are as much part of this as are all important telecommunications systems and top-of-the-range conference technology.
A room at Hilton Garden Inn Frankfurt Airport: the Hilton and the Hilton Garden
Inn will add more than 570 rooms right next to the Terminal 1.
13.12.11 16:32
18
People World
Bettina Pürthner
heads Swiss station
Bettina Pürthner
is the new station
manager of Swiss
International Air
Lines (LX), a wholly
owned subsidiary
of Lufthansa (LH),
and Pürthner is
now serving as the
interface between
the two companies. Alongside her other
duties, she is responsible for monitoring
quality, introducing new processes, and
ensuring compliance with procedures.
The former travel agent started her airline
career in 1998 by joining LH in Frankfurt.
Pürthner has been with LX since 2006,
when she switched to that airline as its
deputy station manager in Frankfurt. In
her new role, Pürthner wants to set an example by conveying typical Swiss values.
Bucur managing
Tarom station
Back to the roots:
Raul Bucur has
been Tarom’s (RO)
station manager at
Frankfurt Airport
since April 2011.
Bucur started his
career at Romania’s
national carrier in
1999 as its Frankfurt representative. In 2007 he joined
DHL in Cargo City South before returning
to RO in 2010. In his new position, Bucur
can draw on his vast experience in the
cargo sector. Looking ahead, he wants to
focus more heavily on offering attractive
Antinori heads Emirates’ sales worldwide
From Lufthansa to Emirates: Thierry
Antinori, 50 (photo) has taken over as
the executive vice president for passenger sales worldwide at Emirates Airline
in Dubai. His responsibilities include
interlining, commercial operations, and
Skywards.
The marketing expert, a native of
France, draws on many years of experience working for airlines. Antinori
began his career at Air France. In 1997,
he went to work to Lufthansa, where
he headed that airline’s passenger
prices and boosting sales. He also intends
to introduce new airfreight services such
as carrying valuables and express cargo
to Bucharest and beyond.
Amjad appointed
PK station manager
Pakistan International Airlines (PK)
has extended the
responsibilities of
Muhammad Amjad,
its station manager
at FRA. He is now
also the officiating
country manager for
Germany, Austria,
and Switzerland. Amjad began his career
with PK in 1979 as a shift station manager
in Lahore. In his new role, one of his priorities is to maximize customer satisfaction.
Amjad also intends to attract and retain
ethnic passengers. PK has a full handling
contract with Fraport Ground Services,
with which Amjad is very satisfied.
sales organization for many years
before switching to Emirates on
October 1.
Schweitzer leads
Fraport Press Dept.
Mike Peter
Schweitzer is
the new head of
Fraport’s Press
Department
(UKM-PS). The
36-year-old PR
specialist leads a
12-person team
responsible for
company’s diverse press activities
covering Frankfurt Airport as well as the
Fraport Group.
Schweitzer began his career in the
German military (Bundeswehr), where
he served as press spokesman for the
Hesse region. Before joining Fraport,
he spent four years at Deutsche Bank
as spokesman. He takes over from
Thomas Uber who headed UKM-PS from
2009 and has recently assumed a new
position within Fraport’s Corporate
Communications.
Imprint
Publisher:
Written by:
Photo credits:
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt, Germany
Thomas Hartung, Sandra Henoch, Uschi Lobert
Adria Airways, airberlin, Air Canada, Air Dolomiti,
All Nippon Airways, Austrian Airlines, British
Airways Cargo, China Airlines, Condor, Emirates,
Fraport, Hilton, KLM, Lufthansa, oneworld, Pakistan International Airlines, Singapore Airlines,
The Squaire, Swiss International Air Lines, Tarom,
Ukraine International Airlines, United
Responsible for contents:
Anette Schmid, Fraport Ground Services
Anika Stork and Ulrike Dietz, Fraport Traffic
& Terminal Management, Airport Expansion,
Aviation Sales
Sebastian Keil, Corporate Communications
Content, information, and ideas for articles:
Ulrike Dietz, Susanne Kalbe, Sebastian Keil, Sara
Keller, Anette Schmid, Anika Stork
Edited by:
Greg Woods, Heidelberg
Layout:
Büro Ka, Aschaffenburg
Printed by:
ABT Print und Medien GmbH, Weinheim
Production and project management:
Britta Linke, Gloobi.de, Johannesberg
Print
geprüft
www.bvdm-online.de
13.12.11 16:32
People World
airberlin appoints
Himmelreich as COO
Helmut Himmelreich has been
picked to become
airberlin’s new chief
operating officer.
He will start his new
job on January 1.
Himmelreich joined
airberlin in March
2010 and held the
position of chief maintenance officer until
now. He succeeds Christoph Debus, who
will assume new responsibilities elsewhere
in the aviation industry.
Himmelreich’s current position will be
filled by Marco Ciomperlik, his deputy,
who already belongs to the management
of airberlin Technik. With Himmelreich and
Ciomperlik in these key positions, airberlin
is continuing its strategy of stressing
technological improvements.
Albrecht new CEO
of Austrian Airlines
New responsibilities: Jaan Albrecht has
been brought in to assume the post of
chief executive officer of Austrian Airlines. He will be responsible for finance,
purchasing, international relations, and
business development. The carrier’s management
board will consist
of three members,
with COO Andreas
Bierwirth and CCO
Peter Malanik keeping their positions.
Before taking the helm of Austrian Airlines, Albrecht headed the Star Alliance.
The alliance grew to 27 members under
his leadership. Previously he had worked
for various airlines, initially as a pilot and
then in various management positions.
He draws on a wealth of experience and
can be expected to introduce many new
ideas.
New GM Germany
for China Airlines
Kelvin Chen is the
new general manager for Germany of
China Airlines (CI).
He has worked for
CI for more than 28
years. Prior to his
new assignment,
he was the airline’s
marketing director
for Europe. “I’m proud to be working
with China Airlines’ most experienced
19
and efficient airport service and sales
team in Europe,” says Chen.
“I’m confident that we will continue to
provide excellent services to passengers
and travel agents.” Chen’s number
one goal is to turn Frankfurt-Taipei into
a profitable route. Once this aim has
been achieved, he wants to step up the
frequency of CI’s services.
Air Canada increases
sales in Germany
A sales professional
for Germany: Air
Canada has chosen
Frank Hartung
to be its new
sales manager in
Germany. He is
now responsible
for passenger sales
via travel agencies and to customers clients and for
the collaboration with consolidators
and tour operators. Before his recent
appointment, Hartung was Canadian
leisure carrier Air Transat’s sales manager
for Germany, Austria, and Switzerland.
He is a professional salesman with a
strong network in the industry. Hartung
has many years of experience at airlines
and in-depth familiarity with all of the
relevant areas.
Fraport sponsors oneworld event for loyal customers
Staying on the ball: the airlines of the
oneworld alliance have a tradition of
holding exclusive events to express
their gratitude to their loyal customers.
This year, for the first time, they invited
everyone to a golf tournament. A total
of 41 golf enthusiasts participated.
Beginners could take a class in playing
technique. The event concluded with
a festive dinner buffet followed by an
awards ceremony. Prizes were donated
by members of the oneworld alliance
and Fraport.
“The unique golf course setting,
the fun of playing this sport, and all
the fascinating conversations made
the oneworld tournament a great
The oneworld alliance invited loyal customers to a golf
Fraport was the exclusive sponsor of the oneworld
tournament, in which 41 enthusiasts participated.
event and donated prizes.
success”, says Katja Selle, British Airways’
commercial manager for Central &
Eastern Europe. “Our customers’ positive
feedback has made us decide to repeat
the event next year – with Fraport as our
exclusive partner.”
13.12.11 16:32
Airport City Frankfurt
Real Estate development at its best
Ranking among the top ten airports, Frankfurt enjoys the best connections and best access – right
at the heart of Europe. The area around the airport is developing into a vibrant base for business.
Benefit from our extensive know-how and expert knowledge, as well as from a unique, centralized
network, international ambitious neighbors and a smoothly functioning infrastructure.
Contact us at: [email protected]; Phone: +49 (0) 69 690-22382
www.frankfurt-airport.com
Fraport. The Airport Managers.
13.12.11 16:32

Aviation World 4/2011 - Fraport Ground Services

Transcription

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