BUSINESS PARTNER
Transcription
BUSINESS PARTNER
NO.1 BUSINESS PARTNER serveone Company Brochure Head Office_ LG Gwanghwamun B/D 2-6F, 58 Saemunan-ro, jongno-gu, Seoul, 03184 Tel _ +82-2-3773-1114 Fax_ +82-2-6924-5111 Homepage_ www.serveone.co.kr company profile Company profile History 100% funded by LG Corp., SERVEONE is a global provider of comprehensive services and is in charge of customer service division of LG. A global total service provider representing the LG Group, SERVEONE SERVEONE is a global total service provider that offers only the best services that you can trust and count on. SERVEONE has expanded its business to include MRO, building/real estate management, construction, and leisure. As a result, it 2011~ 2015 2015 •Opened the MRO Hub Center in Guangzhou, China •Construction and completion of LG U+ Yongsang Building 2014 •Established MRO Vietnam •Construction and operation of FM roof-type solar power generator is posting a high annual growth rate. 2013 •Opened the MRO Hub Center in Nanjing & Qingzhou, China SERVEONE's business areas include strategic outsourcing services (MRO/FM/ •FM acquired ISO 22301 certification for BCM Construction) for businesses to achieve business success and premium leisure 2012 •Construction acquired ISO 14001 certification in environmental areas services (Konjiam Resort/Konjiam Country Club) for individuals seeking some •FM launched the industry's first facility management brand ‘at service’ time away from home and work. Through these services, SERVEONE is playing the role of a reliable partner for business success and enrichment in life. 2011 •Completed Konjiam Country Club’s Clubhouse/Course Renewal •Construction: International Quality Management System ISO 9001-certified SERVEONE will continue to provide new and differentiated services that you can •Acquired 27001 certification for Information Protection Management System trust and count on, beyond your expectations. 2001~ 2010 Number of employees and sales [2014, including global] Sales (Unit/USD) 3.8 billion Operating Profit (Unit/USD) 108 10 million Current Net Profit (Unit/USD) 70 2010 •Moved to LG Building in Gwanghwamun 2009 •Started its environment-friendly energy business (ESCO) 2008 •Opened Konjiam Resort 2007 •Received the Korean Business Presidential Award 2006 •Started construction management services million •Acquired Konjiam Country Club 2005 •Launched MRO in China (established a company in Nanjing) •Renamed SERVEONE Total Number of Employees 2,300 2002 •Established LG MRO 1975~ 2000 1999 •Started Korea’s first e-Market Place MRO 1987 •Started Intelligent Building Management (LG Twin Tower) 1975 •Started real estate management and rental services 11 Vision & Human Resource Vision & Human Resource SERVEONE: for the success of your business and prosperity of your life. Vision & Business Human Resource People with pride in Credibility & Impassion MRO Business FM Business Construction Business A professional purchasing service provider and a market leader in industrial materials. Top Corporate Real Estate Asset Management Service Provider Professional Integrated Construction/CM Management Service Provider Strategic O utsourcing Service Vision "A provider of professional services, delivering customer satisfaction that you can count on." um Leisure Service Premi Leisure Business “Konjiam Resort” for quality leisure in your life SERVEONE believes that "business competitiveness comes from people“; It is always looking for talented people who take pride in earning the trust of customers and satisfying them through continuous self-improvement. SERVEONE’s concept of talent Those who take pride in earning the trust of customers and satisfying them with passion and pride through continuous self-improvement. LG’s concept of talent 01 Those who try to be the world’s best with passion and dreams. 02 Those who think about customers first and continue to improve themselves. 03 Those who voluntarily and creatively work based on teamwork. 04 Those who compete fairly by continuously improving their skills. LG’s core value Creation of Value for CustomersㅣManagement Based on Respect for Others Fair Managementㅣ LG is the Best Elite business golf club “Konjiam Country Club” 12 13 Organization Culture company Culture lg way The “LG Way” refers to the goal of making LG the best through fair management practices by “creating value for customers” and carrying out “management activities based on respect for others." “LG Way,” the Corporate Culture of LG An open organization built on communication and respect. Vision Recognized in the market as the ultimate goal of LG, becoming a market leader. Behavioral Mode LG's unique guideline for activities aimed at competing fairly by developing capabilities based on ethical management Management The founding philosophy of the company and principles of corporate management Principles LG is becoming the market leader based on open organization. No.1 LG Jeong-Do Management Customer Value Creation People-Oriented Management + At the core of SERVEONE is the philosophy of “LG Way” as it seeks to become a global general service provider, coupled with an open organizational culture that encourages voluntary and creative activities. The organizational culture for voluntary and creative activities is designed for free communication and continuous innovation through which to realize the “LG Way.” To this end, employees of SERVEONE conform to the guiding principles of “Respect,” “Communication," “Innovation," and “Action." SERVEONE is carrying out various communication activities such as COM. Meeting, baseball cheering by new employees, promotion of organization by business division, and In-Company Informal in order to establish this organizational culture. A transparent organizational culture that conforms to the basics based on fair management The fundamental value and guiding principle of LG can be narrowed down to fair management. Fair management does not simply mean ethical management. The true meaning of fair management is not only realizing ethical management; it is about bringing about results based Jeong-Do Management on competence with which to become Respect a winner in the competition. Communication An Open Organization Driven by Voluntary Participation and Creativity Fairness Honesty Integrity SERVEONE is creating a transparent organizational culture that conforms to the basics through fair management Action as the guiding principle of LG. We at SERVEONE will try to build a company that is loved and trusted by customers and society by conforming to the principles of fair management. Innovation 14 Customers Honest and Fair Treatment Partner Companies Fair Trade/ Mutual Growth Competitors Fair Competition Shareholders/ Society Responsibilities & Duties 15 Corporate Social Responsibility CSR (Corporate Social Responsibility) SERVEONE’s effort to fulfill its social responsibilities as a corporate citizen and create a better world. OHSAS 18001 certification SERVEONE is trying to establish a transparent, fair ServeOne is carrying out various activities such as support for the underprivileged and organizational culture based on the ethical standards of Ethics based on respect for others teenage education based on respect for others as the management principle of LG. ServeOne delivers dreams and hope to the underprivileged and teenagers LG so that it can be a company that is loved and trusted by customers and society. SERVEONE is making its best efforts to prevent unethical Social Contribution It is also playing a leading role in protecting cultural properties as well as the the company, at the same time trying to avoid the environment through a number of campaigns such as Changdeokgung Palace inconveniences that can be experienced by customers, Environment Protection, nature conservation at Seonggwak-gil in Seoul, Konjiam partners, and related parties as well as unfair treatment Nature Protection, and One-Company, One-Village Sisterhood Activities. In and unfair trade by running the LG e-Voice System (LG addition to these, ServeOne also offers a matching grant in order to support and Cyber Sinmungo) and a team in charge of such issues. promote employees' voluntary activities. SERVEONE is expanding the model for mutual growth ServeOne has established its own set of health and safety regulations and set up by offering various opportunities to its partners. a team in charge of enforcing these regulations through regular safety inspection In addition to setting up USD 34 million fund every Mutual Growth medium enterprises aimed at realizing mutual growth and internal assessment. It has also acquired the OHSAS 18001 certification Safety & Health with them, SERVEONE offers technical support such as production facilities, regular meetings on strengthening and opened a training course on construction accident management in order to prevent accidents and take appropriate measures in case of an accident. partnership with partner companies, investment and ServeOne offers an environmental education program for employees and companies, and other realistic and sustainable support management strategy and goal. a branch office assessment program, having established an environmental support in education and training programs for partner with a roadmap for realizing mutual growth with partner companies. Furthermore, SERVEONE signed a standard contract with its partners, covering items such as safety, environment, and ethical management so that both SERVEONE and its partners can cooperate in fulfilling their corporate social responsibility. 16 to the voluntary group called “Share Love” organized and operated by the employees of offices in six different regions in the country. conduct by running an educational program throughout year as a means of financial support for Small and through ServeOne Imagine Library and Children's Ski Camp of Love in addition Environmental Management Furthermore, it has been continuously managing the volume of greenhouse gas emissions and energy consumption by Konjiam Resort and multifunctional facilities that consume a lot of energy. As a result, it has achieved a 10% reduction in these areas. ServeOne also set up an energy-related team dedicated to creating environment-friendly services through which to carry out more CSV activities aimed at connecting the social value chain with business through the promotion of solar energy, ESCO, and strategic load management programs. 17 NO.1 BUSINESS PARTNER As the number one service provider, SERVEONE promises to be your true partner that helps your business management and growth based on trust and fair management. Strategic purchasing management services MRO Business Become the No. 1 strategic purchasing service provider in Korea SERVEONE’s MRO Business is fast becoming the global number one purchasing service provider by providing differentiated customer value. Since the introduction of Korea's first B2B e-Marketplace designed to maximize purchasing efficiency for businesses in 1999, SERVEONE has been offering purchasing management services customized to business clients through on-site services by purchasing experts licensed by CPSM as well as customer-oriented purchasing system linked with an ERP system. Core competence erentia Diff er Se ted m rvic sto es Cu Improvement of purchasing process through core capabilities Pu Online m rcha sing Syste essional Prof Purchasing In 2001, it established the industry's first central logistics hub center. Today, it has a nationwide network of logistics centers in nine different regions, the highest number of centers in the industry. SERVEONE is reinforcing the win-win model through These establishments by joint overseas expansion in partnership With domestic small and medium enterprise. L Strategic Purchasing Management Business refers to a one-stop purchasing solution that ensures savings, efficiency, and transparency of purchasing cost for business clients by providing online consumable material purchasing and management services, which incur high purchasing and administrative costs because of small-volume, high-variety production. In 2005, it became Korea's first company to enter the Chinese market by establishing companies in Nanjing and Guangzhou as well as branch offices and logistics centers in Tianjin and Yentai. We went ahead and established a company in Vietnam in 2014 in order to expand the scope of our global purchasing management services. Nationwide stics Networ ogi k Foster future competitiveness as a leading company that transforms purchasing into value. MRO Business MRO Biz. Operation Supplies Repair Supplies Promotional document MRO Business Maintenance Supplies Subsidiary Materials Strategic Purchasing Mgt. Reduction of Purchasing Cost Number of Product Types Improvement of Work Efficiency Transparent Purchase CPSM Achievers Major Customers 100 Million Over 200 Foster future competitiveness as a leading company that transforms purchasing into value. Classification Major Customers Electronics LG Electronics, LG Display, Dongbu Daewoo Electronics, Doosan, LSIS, Heesung Electronics Chemical Johnson & Johnson, LG Chem, LG Household & Health Care, Hanwha Energy, Heesung Chemical Automobile Kumho Tire, Hankook Tire, Nexen Tire AutoLiv, Hanon Systems Training & Development Korea University, Hanyang University, Chung-Ang University, Inha University, Ewha Women's University Food & Beverage CJ, Coca-Cola, Oriental Brewery Company, SPC, Orion, Korea Ginseng Pharmaceuticals LG Life Sciences, JW Pharmaceutical, Boryung Pharm, Green Cross, Handok Finance & Others Shinhan Card, Mirae Asset Global Investments, Heungkuk Life Insurance, Naver, Paradise Corporate Real Estate Property Management Service fm Business SERVEONE FM Business maximizes the property value of its customers with FM services 0based on IT system and 40 years’ experience in building maintenance as the number one building maintenance company in Korea. Office Su pp t or tate Es In 2014, SERVEONE created a new paradigm for building maintenance by launching “At Service Smart Service” for the remote maintenance of multiple facilities through a hi-tech IT system for building maintenance for the first time in the domestic market for FM services. Facility Maintenance I Safety Maximize Property Value Convenience Improvement of Cost Effectiveness Safety Pleasant E ne rg y In 2012, SERVEONE launched “At Service," a premium building maintenance service brand for the first time in the domestic building maintenance market for service differentiation. fm Biz. om lec Te T/ SERVEONE is recognized for delivering some of the best FM services in Korea, having successfully managed LG Twin Tower, IFC Seoul (Korea Center for International Finance), FKI (Federation of Korean Industries), and other intelligent high-rise buildings in Korea and for expanding the scope of business by including commerce, education, leisure, and cultural facilities. al SERVEONE FM Business is the number one building maintenance company in Korea. For the past 40 years, it has been delivering the best total building maintenance solution to its corporate clients based on its several years’ experience in intelligent building and hi-tech factory management as well as system-based FM services. Today, ServeOne is becoming a general building maintenance/energy company after having expanded its scope of services by including building rental/purchase/ sales, facility assessment, communication infrastructure within the building, and environment-friendly energy & solar energy. Re Delivering the best total solution for business properties fm Business Core competence Improvement of Building Maintenance 40 Years’ Know-How in Building Maintenance Effective Building Maintenance through IFMS IT Services Improving the Value of Corporate Properties Technical Services Old Building Assessment/ Mid- to Long-Term Repair Plan/ Remote Monitoring System Human Services Systematic Human Resources Development Delivering the best total solution for business properties Major Customers Classification Major Customers Finance IFC Seoul, IFC Busan, KEB Hana Bank, Shinhan Card, Citibank Electricity & Electronics LG Electronics, LG Display, LG Innotek Construction & Machinery GS E&C, LSIS, LS Cable Petrochemical GS Caltex, LG Chem, LG Hausys, S-Oil Training & Development Seoul National University, Konkuk University, Ulsan National Institute of Science and Technology, Daegu Gyeongbuk Institute of Science & Technology IT & Communications AhnLab, LG U-Plus, LG CNS Food & Beverage & Coca-Cola, LG Life Sciences, Hankook Beverage, Pasteur Pharmaceuticals Retail & Distribution H&M, GS Retail, GS Home Shopping, LF Leisure Konjiam Resort, Elysian Resort, Paradise Others CGV, FKI Tower, CESCO, Pan Entertainment, Luther Center LG Twin Tower GS Tower FKI IFC Seoul Total E&C Solution Construction Business SERVEONE Construction Business providing differentiated value for CM-type construction aimed at reducing the total project cost for the customer throughout different construction phases. •Domestic/Overseas Construction •Factories/Special Facilities •Work/Research Facilities •Residential/Cultural Facilities •Logistics Centers •Remodeling/ Others on Today, it is expanding the scope of its business by including hi-tech factory, special facilities, plants, and environmental facilities based on its technical competence and extensive experience built by participating in and successfully carrying out numerous construction projects of the LG Group over the years. In 2011, SERVEONE became the first Korean construction company to acquire ISO 27001 certification for its information management security system, ISO 9001 certification for its quality management systems, ISO 14001 certification for its environmental management systems, and OHSAS 18001 certification for its health and safety management systems. Today, it continues to build top-level quality and management systems. The SERVEONE will continue to strive to become a construction company that provides differentiated value to its customers in the aspects of quality, price, and technology and a leading construction company with capabilities in responsible construction and safety management. s Pl En ant er Construction Business Area •Petrochemical •Environment •Energy/Power Generation •Business Infrastructure tal nmen iro nesses i nv /E Bus gy SERVEONE plays the role of a total solution provider that participates in all the construction phases from planning to construction and maintenance of buildings, plants/ environment/energy and CM projects. Construction Biz. Cons Busi truc ne ti ss e We strive to become a total E&C solution partner that provides differentiated construction solutions and value to our customers. CM Bu iness s •Domestic CM •Overseas CM Construction Capabilities (as of 2014) Ranking Engineering Licenses ISO certifications •ISO 27001 for Information Security Management Systems •ISO 9001 for Quality Management Systems 48th 695 •ISO 14001 for Environmental Management Systems •OHSAS 18001 for Occupational Health and Safety Assessment Series Construction Business Business Strategies Goals The goal of the Construction Div. is to become a construction company that customers seek. Recruitment Strategies Ensure “Price Competitiveness” A Company that Customers Seek Price Competitiveness Action Plans We strive to become a E&C solution partner that provides differentiated value with outstanding technology. “FE Service” Improvement in Planning/Design Stages Establishment of “CM-Type Construction” in the Construction Phase Construction Business Factory/ Special Facilities LG Display P6E/P8/P9, LG Electronics LCD TV, New LG Electronics Factory in Hai Phong, Vietnam, LG Innotek 1A Factory, LG Life Sciences Osong Campus, LG Chem Battery Med/Large, LG Hausys Oksan Factory + CM-Type Construction [3 Shared Values] Major Achievements Classification FE Service Customer Trust Communication Professionalism LG Science Park, LGU+ Pyeongchong IDC, LGCNS Busan Data Center, LGU+ Yongsan Building, Work/ LG Electronics Cheongdam-dong Building, Research Facilities LG Chem Daejone Technology Research Center, LG Chem Tech Center in Guangzhou, China, LGE V-ENS Incheon Campus Residential/ Cultural Facilities Konjiam Resort Dormitories, LGE Changwon Outside Company Dormitories, LG Display Paju Dormitories Logistics Centers Beomhan Pantos Pyeongtaek/Busan Logistics Centers, MRO Gumi/Paju/Cheongju/China Guangzhou Hub Centers Remodeling/ Others LG Twin Tower Remodeling, KEB HANA Bank, Solar Energy PJT within the Group Classification Plant/Environment/Energy Businesses Petrochemical LG Chem EO, BR, EVA, SSBR, BPA, SAPⅠ/Ⅱ/Ⅲ/Ⅳ, 4AA/5AA, NCC Revamping, Lotte Chemical Hexane PJT Environment /Energy LG Display P8E/P9 Environmental Facilities, LG Innotek 1A Factory Environmental Construction, STX Heavy Industries Bukpyeong Thermal Power Plant Water Treatment Facilities Hadong SNG Process Design SNG and SGFC Production Facility Feasibility Testing Service, Taean IGFC Concept Design, LG Chem Yeosu Combined Heat and Power Decompressor Turbine System Construction Industrial Infrastructure LG Display P8/P9 154kv Transformer Construction, LG Display Paju/Gumi Factory UT Construction Classification CM Business Petrochemical LG Display Gumi/Paju PJT, LGE Pyeongtaek/Gasan/ Seocho R&D Campus Overseas LGE Dubair/Poland/Russia/Brazil/USA/Vietnam/ Egypt LG Display, Nanjing/Guangzhou, China LG Science Park LG U+ Yongsan Building LG CNS Busan Data Center New Factory for LG Electronics in Hai Phong, Vietnam Konjiam Resort Leisure Business A premium place of leisure with some of the best facilities and differentiated services, Konjiam Resort A premium resort for quality leisure in your life As one of the best premium resorts in Korea built by LG's technology, Konjiam Resort has the largest ski resort in the metropolitan area, hotel-type boutique rooms, restaurants of different themes, destination spa, and galleries. Near the resort is Konjiam Hwadam Forest where you can relax in nature and enjoy culture. With quality services, top-class facilities, and seasonal events, it is one of the most popular premium resorts for families. In the winter, it is the largest ski resort in the metropolitan area. It was the first ski resort to offer time lift ticket in Korea called “Me-Time Pass," creating a new ski culture. Condominium 4 Buildings, 476 Rooms, Boutique Hotel with 3 Themes Ski Course 9 Wide Slopes (total length: 7.3㎞), 5 Lifts Destination Spa Korea's First Spa Program for Stay/Healing Konjiam Gallery Gallery Hyundai and Special Exhibition by Season Restaurants “MirAsia” Buffet & Restaurant, Korean Restaurant “Damha," Real Charcoal Oven Pizza & Pasta Restaurant “B 6ix," Cave Wine Cellar & Italian Restaurant “La Grotta," Terrace Self-BBQ “Neutinamu," etc. Convention A total of 28 business facilities of different sizes and sports facilities Konjiam Country Club Leisure Business Business Golf Club for Real Leisure and Class Konjiam Country Club The privilege of elite business golf club in nature Konjiam Country Club is known as one of the best elite clubs in Korea with beautiful natural scenery, best courses, and quality services. The golf course and clubhouse underwent a two-year renewal project starting 2011 to maintain its reputation as one of the most elite golf clubs in the country. LAKE COURSE Konjiam Country Club boasts of picturesque natural scenery with Nogobong Peak and lake along the 7,112yard, par-72, 18-hole course in an area of 1,069,667㎡. MOUNTAIN COURSE Some of the outstanding features of the club include dynamic golf course along beautiful trees, Kentucky blue grass for Korea's first fairway, and white bunkers made of Vietnamese white sand for more enjoyable play and leisure. Holes Full 18-hole course (Mountain 9-hole, Lake 9-hole) Comprised of Par 72, Course Length 7,112 Yard Total Area 1,069,667㎡ Altitude 267m max, 221m min Global Business SERVEONE: the number one general service provider in Korea that is now striving to become number one in the global market. SERVEONE is launching global services by expanding the scope of its MRO, FM, and construction businesses in China, Vietnam, and Qatar. Through this, SERVEONE has been registering annual growth of 2 ~ 30% by generating USD 780 million in overseas sales as of 2014. It is also creating a business model for mutual growth with Small and medium enterprises by supporting overseas marketing and export routes. SERVEONE plans to become the number one general service provider in the global market by expanding to Asia, USA, and Europe. MRO – Global Biz. In 2005, SERVEONE MRO business became the first in the industry to establish a corporation in Nanjing, China. Today, it has a competitive network of branches in four major cities in China including Nanjing, Tianjin, and Yentai in addition to the Guangzhou Logistics Hub Center. In 2014, it also established a company in Vietnam as a means of expanding the scope of its global purchasing management services. It also offers some of the best global purchasing management services by establishing global sourcing capabilities and optimum import/export logistics process. In addition to joint marketing with domestic Small and medium enterprises, SERVEONE also identified more Small and medium enterprises to export 70.05 million worth of goods to the US, Poland, and Mexico. 2012 Awarded as an Outstanding Company in Hangzhou, China serVeone exports 70 million worth of goods to 8 countries every year. (China, mexico, usA, poland, indonesia, taiwan, Brazil, Hungary) GLOBAL Business USD USD Sales Volume USD 83.7 million 330 million USD 420 USD million 502.2 million 580 million ’05 ’07 ’08 ’09 ’11 ’12 ’13 ’14 ’15 Nanjing, China Corporation Established Opening of Guangzhou Branch & Construction of Nanjing Hub Tianjin Branch Opened Yentai Branch Opened ERP Implementation Jiangsu Province Selection of Outstanding Companies Construction Of Nanjing Hub Guangzhou/ Vietnam Corporation Established Construction of Guangzhou Hub History Construction – Global Biz. FM – Global Biz. Starting with China in 2007, SERVEONE Construction business has been carrying out CM business for hi-tech industrial facilities in the US, Europe, and Asia. SERVEONE FM business is expanding the scope of its global FM business by establishing companies in China and Qatar based on its experience as the number one building maintenance service provider. In 2013, it organized an overseas construction team to build a new factory in Hai Phong, Vietnam, and Guangzhou Logistics Center for LG Electronics in addition to a number of other facilities in other countries. It is fast becoming known as a global construction company. •New Factory for LG Electronics in Hai Phong, Vietnam •LG Electronics Cherry Project LG Twin Tower in Beijing became the first foreigninvested company in China to acquire the “Two-Star Green Building” certification for being an environmentfriendly building in 2014. In 2015, it signed an FM service contract with the main office and 17 branch offices of Ahli Bank in Qatar. Today, it is recognized in the global market for its competitiveness in the FM business. •Main Office of Qatar Ahli Bank Tianjin Branch Yentai Branch Qatar Corporation Guangzhou Corporation Nanjing Corporation Vietnam Corporation •LG Twin Tower in Beijing, China