Environmental targets of TUI AG

Transcription

10 14 TUI UBE PDF_GB
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Managing sustainably at World of TUI
Group Environmental Reporting 2003/2004
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Title picture
The ISO 14001 certified Robinson Club Select Maris at Marmaris, in Turkey, lies within the
nature reserve of the Datça peninsula. Because of its in-depth competence and commitment
to nature conservation and environmental sustainable protection, Turkish investors selected
TUI Hotels & Resorts and Robinson GmbH to take over the unused derelict building and
convert it to tourism use in harmony with nature conservation.
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Executive Statement
Transparency and environmental responsibility
Executive Statement
“With our Group Environmental Reporting
2003/2004, we wish to increase the
internal and external diversity and
transparency of our business activities
and highlight our corporate environmental responsibility.”
Dr Peter Engelen
Member of the Executive Board of TUI AG
2003 again saw the Group Corporate Environmental Management provide continuous support
through operative and strategic measures to push
Group development in the Corporate Centre
and promote the environmental activities of TUI
Group companies. The systematic environmental
monitoring of each TUI company in line with
reporting standards, criteria and performance
indicators was further optimised alongside
strengthening the network of responsible staff
acting as environmental co-ordinators.
Our 2003/2004 report is therefore expressly
and primarily aimed at those staff in TUI and TUI
companies responsible for monitoring and upholding environmental activities with the aim of
further strengthening our shared environmental
performance, all in pursuit of our goal of continuous improvement. This also highlights our
committed approach to our environmental
responsibility, and the harmonisation of environmental compatibility, corporate growth
and business profitability.
Dr Peter Engelen
Member of the Executive Board of TUI AG
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Contents
Statement – Transparency and corporate
environmental responsibility
Statement by the Executive Board
Statement by the Corporate Environmental Management Director
Corporate responsibility: environmental sustainability
TUI AG’s voluntary self-commitment as a member of econsense –
Forum for Sustainable Development of German Industry
TUI’s sustainability declaration as a member of
the Tour Operators’ Initiative for Sustainable Tourism Development
Corporate environmental policy – Commitment to environmental sustainability
in all business activities
Corporate environmental management system – Environmental organisation,
environmental goals and environmental programme
Corporate environmental monitoring – Internal environmental reporting,
environmental performance indicators and reporting limits
Corporate environmental communications – External reporting and dialogue
with the financial community
Main focus of environmental activities in 2003
Certified environmental management systems
Benchmarking – Model projects for the Group-wide use
of environmental data
Resource conservation, renewable energies and climate protection
Strategic partnerships, co-operation and stakeholder dialogue
Nature and species conservation: TUI’s biodiversity strategy
_ Conservation through controlled use
_ Marine conservation
_ 50 Examples of nature protection co-operation in practice
World of TUI tour operator brochures: Environmental quality standards
Consumer protection: information and quality assurance
Raising customer awareness – Development of products for
sustainable consumption
Raising the awareness of staff
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5
7
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12
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15
19
22
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30
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39
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43
45
Environmental targets 2004 – 2006
TUI AG and Group companies
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Summary
57
Outlook
61
Index of all Group companies named in the report
62
Let’s keep in touch: www.tui-environment.com
Multi-Stakeholder-dialogue via Internet
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Imprint
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World of TUI Group Environmental Reporting 2003/2004
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Continuous development of environmental
reporting – flexible and dialogue-oriented
Statement by the Director of Group Corporate
Environmental Management
First Environmental Report by
TUI Environmental
Management for
the 1994/1995
financial year
The nature and scope of environmental communications
can only be understood as a continuous process of development when considered in the light of the dynamic
and intensive global multi-stakeholder dialogue on the
“what” and “how” of sustainable development in general,
and environmental sustainability in particular – not to
mention the almost explosive change in requirements
for corporate transparency and corporate accountability.
In March 1996, TUI presented the first (written) TUI
Environmental Report to the then German Minister of
the Environment Dr Angela Merkel and the President
of the German Federal Environmental Agency UBA at
ITB Berlin – the largest international tourism fair in the
world. In the years preceding this event, TUI had already
presented detailed accounts of its environmental targets
and their implementation and results, in a broad public
specialist forum at ITB Berlin which attracted up to 1000
participants under the heading “TUI put to test!”.
To highlight this important aspect of corporate policy,
environmental reporting has been an integral part of
the annual report since 1995. Environmental reporting
therefore goes back over nine years and is available for
reference on our website in the “Corporate environmental management system – environmental reporting” section.
We have actively monitored the debate surrounding
and the requirements for environmental reporting for
many years, both from the point of view of shareholder
and stakeholder value (e.g. banks, financial analysts and
rating agencies) and in close co-operation with international experts and leading German companies. In an
interview with the trade magazine “Unternehmen und
Umwelt” (Companies and Environment) for environmentally-oriented corporate policy – published by future
e. V. – we emphasised our opinion at the end of 2003
that internet-based environmental communication is
miles ahead of the print media in terms of up-to-dateness, accessibility, transparency, dialogue capability and
reduction in distribution losses. For us, the internet is
the “motor” of environmental communications – the
number one medium.
In this way we are also structurally in line with the
massive expansion of the Group’s online presence, and
are deliberately positioning environmental communications closer to TUI’s other communications structures
Dr Wolf Michael Iwand,
Director of TUI AG Group
Corporate Environmental
Management
and specific information provided for online distribution
(e.g. www.world-of-tui.com/en/ “Protecting and developing sustainability”). We can also achieve our goals
much more efficiently online (internet and intranet)
as an interface for all TUI staff worldwide.
This development is reflected throughout in the
Group Environmental Reporting 2003/2004 which is
based on the annual environmental reporting of TUI AG
Group companies. In doing so we are just as fully aware
of the many challenges of this medium such as accessibility, user guidance and hyper-mediability, as the other
strategic, technical, organisational and human resource
aspects. And last but not least, the benefits and successes of internet-based environmental reporting ultimately
depend on acceptance by the target groups. One of the
most difficult variables at the present is precise tuning
to each target group and individualised reporting components. For our environmental reporting to achieve the
quality and credibility we desire, at the same time as
directly controlling improvements in management and
product quality, risk management and staff motivation,
and ultimately also improving our competitive edge,
we need to continuously further develop the process
of environmental reporting in a flexible and dialogueoriented way.
Let’s keep in touch!
Dr Wolf Michael Iwand
Director of TUI AG Group Corporate
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Corporate responsibility: environmental
sustainability Voluntary commitment of TUI
AG as a member of econsense 7 Sustainability
declaration of TUI as a member of the Tour
Operators’ Initiative 8 Corporate environmental
policy 9 Corporate environmental management
system 12 Corporate environmental monitoring
14 Corporate environmental communications 15
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Voluntary commitment of TUI AG as a member of
econsense – Forum for Sustainable Development
of German Industry
www.econsense.de
We commit ourselves to treat our resources in conformity
with the sustained-yield principle and orient our actions
on recognised national and international guidelines and
agreements.
We are prepared to apply our competences in the interest
of sustainable management.
By working out concrete and innovative solution strategies,
we want to co-design the political decision-making process
with regards to questions of sustainable development
actively and in good time.
Transparency and open dialogue are part of our comprehension of sustainable development. That is why we are
nationally and internationally present as qualified and
engaged contact persons for politics, the sciences, lobbies
and the economy.
We support the economy’s initiative and innovative power
for a sustainable development. We want to expand our
competences in the area of sustainable development and
assist and accompany private households and public
authorities as active partners on the way to increasing
sustainability.
Personal member of the econsense board of trustees: Dr Michael Frenzel
Member of the econsense steering committee: Dr Wolf Michael Iwand
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Sustainability declaration of TUI as a member of
the Tour Operators’ Initiative for Sustainable
Tourism Development
www.toinitiative.org
www.unep.org
www.unesco.org
www.world-tourism.org
http://whc.unesco.org
We are Tour Operators concerned about the impact of our tours and activities.
We recognize our responsibility to develop and operate in a manner that
makes a positive contribution to the natural, social and cultural environment.
We also recognize and accept our responsibility to operate in ways that reduce
environmental impacts, benefit host communities, safeguard the future livelihood of local people, and ensure the protection of destinations for future
generations. To fulfil this responsibility, we have joined together to work in
close partnership with the United Nations Environment Programme (UNEP),
the United Nations Educational, Scientific and Cultural Organisation (UNESCO) and the World Tourism Organisation (WTO/OMT).
In doing so, we commit in this Initiative to:
protect the natural environment and cultural heritage;
co-operate with local communities and people, ensure they benefit from
the visits of our customers and encourage our customers to respect the
local way of life;
conserve plants and animals, protected areas and landscapes;
respect the integrity of local cultures and their social institutions;
comply with local, national and international laws and regulations;
oppose and actively discourage illegal, abusive or exploitative forms
of tourism;
work closely with business partners, local authorities, regional and national
governments and other organisations to achieve sustainable development
of tourism;
provide information on our activities to develop and encourage the
sustainable development and management of tourism;
communicate our progress in implementing this commitment.
We also acknowledge that we cannot achieve our goal of sustainable tourism
development without the help of all stakeholders, including our customers,
and we hope that, together, we can create a better tourism experience for all.
Representative of the World of TUI companies in the Tour Operators’ Initiative
for Sustainable Development: Dr Wolf Michael Iwand
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mber of
ble
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Corporate environmental policy –
Commitment to environmental sustainability
in all business activities
Eugenio Yunis, Chief
of Sustainable Development of Tourism,
World Tourism Organization (WTO), and
Michael Iwand, TUI
AG Group Corporate
Environmental Management Director,
are both fully committed to the joint
TOI Sustainability
Declaration.
In a period of progressive globalisation, the interaction of economic,
environmental and social goals is
vital for the corporate success of
globally active companies.
Therefore, as a founding member of
econsense – Forum for Sustainable
Development of German Industry,
TUI AG has adopted the mission
statement of this initiative to guide
its own sustainability agenda (statement on p. 5). In this way, the associated corporate guidelines and principles of each subsidiary are integrated within an overarching Group-wide
framework.
To strengthen and promote the
principles of sustainable tourism
development, TUI launched the Tour
Operators’ Initiative for Sustainable
Tourism Development (TOI) in March
2000 together with other tour operators and with the support of UNEP,
UNESCO and WTO. All members of
this global initiative have committed
themselves to the sustainable, environmental, economic and social
development of tourism (statement
on p. 6). In 2003, the separate memberships of Thomson Travel Group,
TUI Group, and Hapag-Lloyd Cruises
in the Tour Operators’ Initiative were
bundled within a joint representation
by TUI AG.
Robinson environmental and
responsible business principles
In addition, the larger companies
within TUI AG have also formulated
their own environmental and sustainability principles.
A few examples:
The environmental
principles are an
integral part of the
ISO 14001 certification recently
acquired by TUI
Deutschland. More
information is available at www.tuideutschland.de/de/
umwelt .
TUI Deutschland
“We are committed to protecting
the environment.
Making sure that nature stays intact
and protecting the environment is
very important for us. It safeguards
our natural resources and the future
of our company. All of our business
areas bear environmental responsibility. Every member of staff has a role
to play, to make their ideas heard,
because environmental protection
starts with each and everyone of us.
The environmental compatibility of
our products is an integral part of our
quality standards.
We have a good reputation at home
and abroad for protecting nature and
the environment. Upholding the credibility of our environmental orientation is a permanent obligation.”
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TUI UK sustainability declaration
TUI UK
The complete version of the TUI UK
sustainability
declaration is used
for internal and
external communication. A synopsis
is available at the
TUI UK website:
www.tui-uk.co.uk .
www.thetravelfoundation.org.uk
FTO - Federation
of Tour Operators
www.fto.co.uk
“TUI UK recognises that in conducting its business it has
a responsibility for the environment and the communities in which we operate. The very nature of our business
means that we must ensure our activities have the least
possible negative impact on the environment, now and
in the long term.
The Board believes that the most effective way of
implementing this sustainable tourism policy is to integrate its main points into all relevant mainstream business activities.
Accordingly, each operating business will, on a continuing basis, endeavour to comply with the main points
of this policy and with the associated codes of best practice.
Being a Responsible Business
identify, quantify and monitor the major potential
environmental impacts of its activities
develop and maintain appropriate emergency
response plans for major incidents in order to
minimise their environmental impact
conduct its operations in a way which maximises
positive and minimises negative impact on the
environment and on local communities
consider environmental implications as part of
any purchase decision or commercial decision-making
provide information, training and support to
all employees so that they are aware of their
environmental and ethical responsibilities within
the framework of their normal operating procedures
implement energy and water management
programmes in offices, premises and assets.
Minimise waste occurring and ensure it is recycled
or disposed of responsibly
support the work of ECPAT in relevant destinations
(End Sexual Exploitation, Child Prostitution and
Trafficking and Child Pornography).
Being a Good Neighbour
encourage and recognise initiatives which involve
working with local communities and which
demonstrate social responsibility, at home and
overseas
inform employees and holidaymakers about the
customs and cultures of the countries they are
visiting and encourage them to respect the local
environment and host community
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ensure all aircraft and cruise ships continue to
comply with statutory regulations in terms of noise,
emissions to atmosphere, fuel efficiency and waste
minimise noise pollution by using latest technology
aircraft and operating at maximum occupancy levels
minimise unnecessary waste from in flight catering
and on board cruise ships and ensure all such waste
is disposed of according to legislation and best
industry practice
reduce pollution both at home and abroad by
ensuring company cars, cars hired by holidaymakers
and other forms of ground transport use lead-free
or alternative environmentally-acceptable fuel.
Protecting Holiday Destinations
understand and seek to comply with relevant
environmental legislation and regulations. Seek to
influence current and future legislation, both at
home and overseas
consider environmental and social factors when
planning and operating excursion programmes to
help ensure minimal impact on the area visited
respect and inform employees and guests about
natural habitats and wildlife
where appropriate, offer excursions which stimulate
the local economy in a balanced, sustainable way and
without placing undue demands on local resources
encourage and recognise initiatives which support
conservation and education programmes benefiting
the environment and local communities, particularly
in the holiday destinations to which we operate
inform guests of ways to save energy and fresh water
and reduce/dispose of waste responsibly
communicate the company’s environmental policy
to all business partners and work with them to
encourage the implementation of best practice.
Responsibility for ensuring that each operating business
complies with the Group’s policy on sustainable tourism
is with the Director of each business.
The contents of this policy apply not only to the current companies and activities that make up TUI UK but
also to any future companies or activities that the Group
may acquire or engage in.”
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TUI Nordic sustainability declaration
Hapag-Lloyd Container Line quality and
environmental principles
The TUI Nordic
sustainability
declaration is
published in the
internet at corporate.fritidsresor.se
The Hapag-Lloyd
Container Line
quality and environmental principles are also
available at
www.hlcl.com .
TUI Nordic
Hapag-Lloyd Container Line
The travel and tourist industry is one of the world’s
fastest growing industries. It constitutes an important
income source for many people and has a positive effect
on economic development. The industry can also constitute a threat to the environment and to the local society.
TUI Nordic has a responsibility for the local environments where we carry out our operations. We have to
ensure that our activities have the least possible negative effect on the environment, both from a short-term
and long-term perspective. We believe that cooperation
is one of the most effective ways to achieve good and
lasting results.
Hapag-Lloyd's Quality and Environmental Principles
1. The Management provides a model of quality and
ecological thinking and action to encourage staff to
emulate this.
2. The basis for our activities in the Quality and
Environmental Management is the adherence and
commitment to all relevant legislation and regulation.
3. The Management uses clearly defined means for
monitoring the implementation and maintenance of
our quality and environmental target groups and
targets, which are appropriate to the company’s
activities. They are documented, communicated to
all employees and regularly reviewed in respect of
quality and environmental compatibility.
4. Customers are our partners. We claim to meet their
expectations with competence and reliability at any
time. We achieve this by thinking and acting with
our attention directed towards the future. Where
requested, we counsel our clients with the objective
of jointly increasing quality and minimising any
effects on the environment.
5. We are a quality enterprise. Excellently trained and
competent employees as well as the best equipment
are the hallmarks of our efficiency.
6. Our goal is to achieve the highest quality and to
maintain a high standard of environmental protection
by continual improvement, for the benefit of our
customers, employees, and shareholders.
7. An important quality objective is “zero mistakes”.
Avoiding mistakes takes precedence over correcting
them.
8. Avoidance of any possible pollution of the
environment and avoidance of accidents enjoy high
priority.
9. The standards, which we apply to ourselves also
apply to our sub-contractors. It is not they, but
we who vouch for the services provided with the
company’s good name.
Being a responsible company
Means that we identify the most important environmental aspects and their effects and that we also
formulate a plan for how we can reduce them. When
we choose goods and sub-contractors, the environmental factor is always taken into consideration. Training
of our personnel and information to customers increases
awareness. Monitoring systems for energy, water and
recycling shall be implemented at offices and hotels.
Being a good neighbour
Means that we encourage and support initiatives that
promote cooperation with the local society and that
shows a social responsibility, both at home and abroad.
We inform customers and our employees about local
traditions in order to encourage respect for the environment and our native hosts.
Protecting the travel destination
Means that we support initiatives that promote preservation and education – particularly at destinations where
we carry out operations. We want to increase the respect
for local societies and nature by informing customers
and personnel, by taking into consideration environmental and social factors when we plan and make excursions, and by communicating the company's policy for
sustainable tourism and also cooperating with them in
order to encourage good examples.
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Corporate environmental management system –
Environmental organisation, environmental
goals and environmental programme
Within the context of a sustainable business policy, TUI
AG gives a particularly high strategic priority to the integration of environmental quality standards – and their
active implementation in all of the Group’s activities.
With the overall objective of continually improving its
environmental performance, TUI AG Group Corporate
Environmental Management co-operates with the environmental officers in each Group company. It has also
been actively involved for many years in promoting indepth stakeholder dialogue through the TUI Environmental Network (TEN!). TUI AG Group Corporate Environmental Management’s economic and environmental
goals therefore go hand-in-hand to make an important
contribution to the development of shareholder and
stakeholder value.
The main thrust of its work reflects the strategic
and financial-market oriented positioning of the TUI AG
holding. TUI AG Group Corporate Environmental Management is the co-ordination platform for environmental
protection activities within the Group, and therefore
plays a key role in TUI’s sustainable development. It advises and assists TUI’s strategically organised Corporate
Centre and the environmental co-ordinators within the
Group companies on the operating side of the business.
The Group companies in the logistics division have their
TUI Environmental Network (TEN!)
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own independent environmental departments which
co-ordinate their technical activities with the Corporate
Centre. In the core tourism business in particular, the network links up actively involved TUI staff at all levels of the
tourism value chain. Environmental protection is expressly
integrated in areas ranging from brochure production, travel agencies, product development, outward and return
travel, holiday hotels, World of TUI destination management and in its own office procedures. In addition, TUI
Environmental Management has undertaken continuous
monitoring of the environmental situation in tourism
destinations since 1990, and co-ordinated the environmental monitoring of contracted hotels (since 1992).
The knowledge gained from this continuous global
environmental monitoring of hotels and destinations is
passed on to tourism managers and providers in local,
regional and national seminars, workshops and conferences etc. The findings are also taken into consideration in
the operative side of the business in activities such as bed
buying. The results are also passed on to regional and
national governments in the form of recommendations.
All of this activity is part of TUI’s endeavours to jointly
find solutions with all of its network partners to reduce
environmental impact and simultaneously enhance the
quality of its tourism products.
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Corporate environmental management system –
Internal and external environmental
organisation networking within the TUI Group
TUI AG Group Corporate Environmental
Management
Executive Director:
Dr Peter Engelen
Director
Dr Wolf Michael
Iwand
Core team:
Mike Brauner
Mila Dahle
Thomas Himstedt
Katja Hoer
Annkathrin Reiner
Kerstin Sobania
Ramona Thies
and
Andreas Koch
Inga Schnapauff
(TUI D Environmental
Management)
Environmental sustainability – internal and external environmental organisation
networking within TUI AG Corporate Centre and the Group companies
TUI AG executive board/executive committee
Economics
Investor Relations
Corporate Finance
Group Development
TUI Hotels & Resorts
TUI Airline Management
Group Marketing
Group Legal Affairs
Group Controlling
Group Audit Services
Central Procurement
Group Contracting
Distribution Leisure
Business Travel
Group Environment
Group Corporate Environmental
Management
Environmental co-ordinators
of TUI Group companies
Destination Database/IT Development
Source markets
Destination
Management
Airlines
Tour operators
Social aspects
Corporate Communications
International Relations
Group Human Resources and
Staff Development
Training
Workers’ representatives/Europaforum
Preussag Foundation
Hotels & Resorts
Destinations
Stakeholders
TUI Environmental Network (TEN!) of TUI Group companies along the value chain
Distribution
Leisure
TUI Interactive (D)
Matthias Gutsche
TUI Leisure Travel (D)
Tim Mithöfer
TUI ReiseCenter Austria (A)
Dr Josef Peterleithner
Business Travel
TQ3 Travel Solutions (D)
Simone Scheiba
Logistics, Industry,
Corporate Real Estate
Klaus Gorsler, Erika Sagert
Hapag-Lloyd Cruises
Bärbel Krämer
Wolf
Georg Strasser
VTG Lehnkering
Dr Wolfgang Lohre
TUI Corporate Real Estate
Hans-Jürgen Kothe
Tour Operators
Jetair (B)
Freddy Dobbelaere
Gulet Touropa Touristik (A)
Peter Christ
Nouvelles Frontières (F)
Samy Bailly
Finnmatkat (FIN)
Peik Martin
TUI Austria (A)
Dr Josef Peterleithner
TUI Deutschland (D)
Jomique de Vries,
Andreas Koch, Inga Schnapauff
TUI Nederland (NL)
Elise Allart, Jaap de Carpentier Wolf
TUI Nordic (DK, FIN, N, S)
Lottie Knutson
Fritidsresor (S)
Lottie Knutson
TUI Suisse Holding (CH)
Roland Schmid
TUI UK (GB)
Pauline Wilson
Wolters Reisen (D)
Marion Jäger
Airlines
TUI Airline Management (D)
Holger Stürtz
Britannia Airways (GB)
Pat Gibson, Danielle Chapman
Britannia Nordic (S)
Eva Olivecrona
Corsair (F)
Mourad Ait-Ouyahia
Hapag-Lloyd Flug (D)
Lars Witte
Hapag-Lloyd Express (D)
(Herbert Euler)
Thomsonfly (GB)
(Alex Hunter)
Destination
Management
Aeolos Travel (CY)
Marios Ioannides
African Travel Concept (ZA)
Patti Brockmann
ARP Group (KE,TZ)
Robert McDowell
Danubius Travel (RO)
Michael Tudor
Mex-Atlántica Tours (MEX)
Frank Woeller, Martin Borboa
Schwerin Plus Touristik (D)
Ulrich Krüger
Tantur Turizm Seyahatat (TR)
Ahmet Varimli
TUI Bulgaria (BG)
Valentin Josifov
TUI España (E)
Alejandro Hidalgo
TUI Hellas (GR)
Marcos Damanakis
Tunisie Voyages (TN)
Mohamed Ali Chograni
Ultramar Dominicana (DOM)
Pedro Tomasio
World of TUI Cars (E)
Daniel Meurer
TUI Service (CH)
Christiane Harling
Hotels & Resorts
TUI Hotels & Resorts (D)
Gisela Hippler
Atlantica Hotels & Resorts (CY)
Neil Evans
Gran Resort Hotels (E)
Neil Evans
Grecotel (GR)
Maria Valerga
Grupotel (E)
Jaume Rosselló
Iberotel (D)
Anne Hecking
Dorfhotel (D)
Anne Hecking
Magic Life (A)
Alex Künzli
Nordotel (E)
José Manuel Sebastián
Paladien Hotels (F)
Pascal Werner
RIU Hotels (E)
Dr Pep Rullán
Robinson Club (D)
Thomas Hagspiel
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Corporate environmental monitoring –
Internal environmental reporting, environmental
performance indicators and reporting limits
The number of
surveyed Group
companies has
increased from
52 in 2002 to 65
in 2003.
Returns rose from
52 % to 80 %. The
aim is to achieve
100 % environmental reporting
coverage by 2006.
Systematic environmental monitoring. Group Environmental reporting of TUI AG Group companies takes
place regularly at the end of each financial year on the
basis of standard Group-wide criteria. The results are
published in various places including the TUI AG Annual
Report and in the internet at www.tui-environment.com.
They also provide the material for this Group Environmental Reporting 2003/2004. In addition, all the surveyed Group companies, and the TUI AG executive
committee, receive detailed feedback on environmental
reporting quality and all the implemented measures.
Criteria for the 2003 environmental reporting
of TUI AG Group companies:
1. Environmental policy
2. Environmental management
3. Environmental risks: identification and description
4. Resource conservation, technical innovation; reduction
of emissions and protection of the atmosphere
5. Biodiversity and preservation of species
6. Cooperation, community involvement, sponsoring
7. Membership of environmental protection and nature
conservation organisations
8. Environmental communication and dialogue
9. Environmental performance indicators
Mileage of company cars/business travel
Paper consumption
Water consumption
Energy consumption, energy mix,
specific CO2 emissions
Amount of waste, waste disposal, waste recycling
Financial expenditure on environmental
protection measures
Operating expenditure, fixed asset investments
for environmental protection measures.
The criteria for the internal reporting of TUI Group companies was further optimised in 2003. This was accompanied by an extension of the reach of internal reporting
and the analysis of environmental performance indicators. Therefore various references including the GRI and
OECD guidelines, the requirements of financial markets
(non-financial aspects) and sustainability experts within
the scientific community and consulting companies has
been considered. Standardised Group-wide reporting of
these environmental performance indicators is planned
for 2006.
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Current framework for Group-wide reporting of
environmental performance indicators.
Systematic and standardised data gathering is difficult to
implement in a globally operating company, particularly
within our main tourism business. The main challenges
are as follows:
Challenge 1: The many different business models of
TUI AG Group companies (logistics, shipping, retail, tour
operators, airlines, hotels, destination management)
require their own specific environmental performance
indicators which complicates their comparability.
Challenge 2: Numerous small and very small premises
are not actually owned by TUI AG but rented (e.g. travel
agencies of TUI Leisure Travel, offices of TUI Service and
agencies in the destinations). Reporting here is only possible with the help of the renting company and often
proves to be very difficult.
Challenge 3: Many premises (e.g. TUI hotel companies)
are in Mediterranean countries and long-haul destinations – in some cases, in the Third World. In these countries it is common for the responsible local authorities
and suppliers and disposal companies to make lump sum
charges instead of keeping specific individualised records.
It is naturally impossible in these cases to keep track of
precise volumes of waste.
Challenge 4: A range of services is provided by external
contractors (e.g. catering, cleaning, disposal of waste
from TUI aircraft). Many of these companies have not
previously been in a position to record the environmental
performance indicators now required by TUI AG. Transition periods are required here.
Challenge 5: Economic and workforce constraints – the
current price war in all sectors forces TUI companies to
work extremely efficiently in terms of time and cost. It is
therefore a challenge to convince those responsible of
the need for the time-consuming recording of environmental performance indicators.
17.10.2004
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Seite 15
Corporate environmental communications –
External reporting and dialogue
with the financial community
“To describe the full
scope of the website
(www.tui-environment.com) would
fill a book. It probably represents the
most comprehensive
set of information
provided by a tourism company on
this topic”.
Optimised environmental communications. The
demands of sustainability ratings and the information
required by independent index providers, research organisations and specialised investment funds were taken
into consideration in the further development of external reporting. In this way, the completely reworked
www.tui-environment.com website has included comprehensive up-to-date information on environmental activities throughout the Group since 11/2003. The website
acts as a strategic platform reflecting TUI AG environmental reporting and particularly the requirements of
international financial markets. The external environmental reporting within the annual report is documented in the internet.
Environmental dialogue with the financial community.
International rating agencies and sustainability analysts
confirm that 2003 was another successful year in which
TUI made a positive contribution to sustainability. Input
derived from dialogue with analysts and investors had
a significant impact on the company. In response to an
invitation from WestLB Panmure, TUI Investor Relations
and Environmental Management made a presentation on
sustainability management to specialised fund managers
and other institutional investors in London in February
2003 at the “SRI Tourism and Travel Conference”. TUI AG
has been registered at the independent internet platform
www.sustainable-investment.org since December 2003.
This website was developed under the auspices of UNEP
to improve transparency for sustainable investment in
Europe.
future e.V.:
”Schöne Ferien
im Internet”,
from: „Unternehmen und Umwelt“,
4/2003, p. 19
London. TUI AG was incorporated
in the international ethics index
FTSE4Good (with effect from March
2004) following the six-monthly
review by EIRIS/imug in winter 2003.
Paris. TUI AG has been included
in the ASPI Eurozone sustainability index of the French rating
agency Vigeo since 2001.
“Compared to the rest of the sector, TUI stands out because of
its leading environmental strategy which provides customers and
the general public with information on the environmental impact
of tourism, and has strict goals aimed at minimising this effect
on the environment. These high standards have not yet been
matched by its social reporting, where there are still no systematic social management system or uniform social standards for
suppliers.”
Ingeborg Schumacher-Hummel,
Director Socially Responsible Investments
UBS Global Asset Management
www.ubs.com
“Successfully implementing environmental management within
the complex heterogeneous universe of World of TUI, and reporting on this activity on the basis of environmental performance
indicators, is a time consuming and challenging task. The will
and the commitment to do so can be felt wherever one looks.”
Stefan Dahle, Head of CSR and
Sustainability Management
Imug Beratungsgesellschaft mbH
www.imug.de
15
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Seite 16
Corporate environmental communications Questions put by the financial community to TUI AG
Answers by TUI Environmental Management
1. How important for your company is the principle of sustainable
development in the sense of Agenda 21?
Long-term planning projections for
a fair, open, partnership-based and
responsible configuration and harmonisation process for tourism development in the sense of economic
yield, environmental compatibility
and social cohesion
Tangible integration in corporate
processes by active membership of
– “econsense-Forum for Sustainable Development of German
Industry”, BDI committee
“Environmental policy/sustainability development”
– Agenda 21 process of the World
Travel & Tourism Council (since
1993)
– Public Private Partnership with
UNEP/UNESCO/WTO in TOI
– As a participation process within
tourism-centred local authorities
(Local Agenda 21) via local
authority networks abroad and
at TUI headquarters
Cf. publication “Going beyond.
Development – sustainably!”. A journey from Rio to Johannesburg and
beyond” (2002)
Cf. Annual Report 2003, chapter
“Social responsibility for staff and
society. Central Environmental
Management. Partnerships and
co-operation.”
Participation in EU Commission
consultation process on the development of European Agenda 21/Sustainability of European tourism.
2. Does the Corporate Governance
Code of your company make allowance for sustainable management? How?
16
Declaration of compliance by TUI
executive board and supervisory
board on the regulations incorporated within the German Corporate
Governance Code, including company
organisation, its socio-political principles, and its internal and external
regulatory-control mechanisms.
“Good and responsible management” is documented e.g. in the
executive board responsibility for risk
management and risk controlling, for
environmental management, transparency for shareholders and consumers, and stakeholder dialogue.
Step-wise continuous certification
of premises and sites, e.g. TUI
Deutschland, Robinson Club, HapagLloyd Container Line
Environmental reporting of hotels,
airlines, destinations, shareholdings.
Sustainable consumption with the
associated demands and willingness
to pay for sustainable products/services.
3. Which future productivity improvements can your company benefit
from as a result of pursuing
sustainable economics? Which
areas have the biggest potential?
Continuous improvement in the
eco-efficiency of the consumption of
natural resources (energy, water, soil,
biodiversity).
Replacement or partial substitution of old economies by resourceconserving tourism/service industry,
particularly in regions and developing
countries with weak infrastructures.
Exploiting economies of scale
throughout environmental management, and implementation of other
sustainability indicators
Sustainable use for the invalorisation of countryside not benefiting
from other forms of protection and
monitoring, particularly in developing
countries with high levels of biodiversity
5. Where are your company’s
strengths when it comes to
sustainably tackling social and
environmental challenges?
Competence centres (for environmental problems)
Environmental management at
every step of the value chain with
a continuous improvement process
(environmental and quality management systems increasingly certified
in accordance with ISO 9001 and/or
14001; 28 % of all TUI AG turnover
generated by ISO 14001-certified
Group companies)
Exemplary consumer information
on environmental aspects, development of environmental product
declaration schemes (EPDS)
Worldwide TUI Environmental
Network for monitoring holiday
destinations, hotels and local cooperation (community projects)
Environmental management as
part of TUI brand value.
4. What risks does your company
face with respect to social and
environmental demands?
Conflicts of interest with competing economic sectors (agriculture
and forestry, fisheries, commodities
industry)
Over-regulation by laws and
legislation covering environmental
aspects
Natural disasters, loss of image in
holiday countries (safety, crime, …)
Restrictions in mobility
Cultural conflicts (religion,
fundamentalism, life styles)
Terrorism, political unrest.
to TUI AG
ent
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Seite 17
Corporate environmental communications Questions put by the financial community to TUI AG
Answers by TUI Environmental Management
6. Which of your company’s
weaknesses do you see as the
biggest challenges to pursuing
sustainable economics? Which
concrete steps are you undertaking to counteract these shortcomings?
The dependence on the lack of
innovation and ability to invest of
governments in holiday countries
(at all steps of the value chain),
adminisrations, public sector
Complexity of the sustainability
issue and the associated complexity
costs
Remedies: “Learning organisation”
in Public Private Partnerships (burden sharing); continuous improvement process
Complexity in the Group structure; striving to identify and bundle
all measures.
7. Which organisational measures
do you put in place to ensure that
the social and environmental
demands of sustainable economics
are included in investment planning and investment decision
making?
Incorporation of the special environmental know-how of Environmental Management, networking
with Corporate Centre Legal Affairs
& HR and other departments
(Finance, Contracting, Procurement)
Integration of specific environmental indicators in the investment
planning of TUI Hotels & Resorts
and TUI Airlines (environmental
consulting for hotel companies; fuel
reduction by strict conversion of
aircraft, equipping Boeing fleet with
winglets)
Environmental aspects in legal
compliance audits and judicial due
diligence procedures
Regular environmental reporting
by Group companies and the destinations for early risk identification.
8. Which tangible and temporal
targets have you set yourself with
respect to sustainable economics
and what is the current status?
Economic sustainability within
the framework of long-term value
enhancement (shareholder value),
controlling and yield management
Environmental sustainability in the
framework of annual targets for central Environmental Management
With respect to “internal environmental management” decentralised
company-specific targets concerning
office management, hotel companies
and transport
Social sustainability: see “Social
report” and the sponsorship programme of the Preussag Foundation
Status: measured qualitative and
quantitative continuous improvement (particularly with respect to
products, e. g. TUI Hotels, TUI Airlines, TUI Destinations), clear improvements in 10-year comparison
(1992 – 2002) measurable in lower
number of complaints, improved
customer satisfaction and satisfactory image scores.
9. How important is the market
for sustainability-oriented investments? How important is it for
your company to be included in
a sustainability fund or index?
Continuous monitoring of growth,
volume and quality by Investor Relations
Orientation to criteria in the Dow
Jones Sustainability Index (particularly EURO STOXX), FTSE4Good
Index, Ethibel Sustainability Index
ESI, Advanced Sustainable Perfor-
mance Index ASPI Eurozone, cooperation with relevant rating agencies (imug, EIRIS, Scoris, SAM,
oekom research)
Internal environmental reporting
reflects GRI guidelines and OECD
guidelines for multinational companies
Issue management also from a
CSR point of view.
10. Which specific frameworks
should the government create to
support corporate efforts aimed
at sustainable development? How
do you rate the WSSD results?
Which specific consequences arise
here for your company?
Further deregulation and cutbacks in bureaucracy, particularly
to give a high priority to economic
sustainability
Systems for political motivation,
and awarding of privileged status
for sustainable business practices in
tourism development to simplify
structural change and development
co-operation
Considerable reduction and avoidance of environmental over-regulation to remove location disadvantages in an international competitive
environment
Orientation to the 2002 “Johannesburg Plan of Implementation”
of the United Nations involving:
fighting poverty by tourism development; energy supplies and renewable energies; resource management (water and biodiversity); and
corporate social responsibility.
17
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Seite 18
Main focus of environmental activities in 2003
19 Benchmarking 22 Resource conservation,
renewable energies and climate protection 24
Strategic partnerships, co-operation and stakeholder dialogue 30 Nature and species conservation: TUI’s biodiversity strategy 32 50 Examples of nature protection co-operation in practice 36 World of TUI tour operator brochures:
Environmental quality standards” 39 Consumer
protection 40 Raising customer awareness 43
Raising the awareness of staff 45
18
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Seite 19
TUI Deutschland
certified in 2003
Hapag-Lloyd Container Line certified in 2003
TUI has set itself the task of efficiently achieving continuous improvements in environmental performance.
This involves systematically optimising the environmental management
systems of specific Corporate Centre
departments and Group companies
preparing for certification in accordance with international environmental standards. The globally recognised ISO 14001 environmental standard of the International Standardisation Organisation in particular was
established in many segments in
2003. Per 31.12.2003, 28 % of all
turnover was generated by certified
companies (2002: 2 %). Other Group
companies are preparing their environmental management systems for
certification.
To counteract any possible criticism before it arises: TUI companies
are free to chose whether they are
certified in accordance with ISO
standards or in accordance with
EMAS – the environmental audit of
the European Union. However, as a
globally active company, TUI gives
preference to the ISO 14001 stan-
dard because this is the globally
valid, globally recognised and established standard – and therefore also
guarantees direct international comparability.
Results in the tourism segment.
The tour operator TUI Deutschland
had its internal environmental
management system certified in
accordance with ISO 14001 for the
first time in 2003. The ISO 14001
certification of the Iberotel Sarigerme Park (Iberotel hotel company)
originally certified back in 2000 was
upheld and renewed in 2003. Hotel
company Robinson continued the
strategy begun in 2001 of certifying
its facilities in accordance with ISO
14001. Following certification of all
of its clubs in Turkey and Germany,
all of the Spanish hotels and resorts
were successfully certified in accordance with ISO 14001 in 2003 (Cala
Serena, Jandia Playa, Esquinzo
Playa). At the same time, the specifications and validity of the internal
environmental standards for the
whole hotel chain were also expan-
ded. Robinson Club Ampflwang was
awarded the “Austrian Environmental
Label for Tourism Facilities”. As the
first incoming agency in World of TUI
to be ISO 14001 certified, Aeolos
Travel, Cyprus, had its Transport
Department certified in the 2003
financial year.
Results in logistics and industry.
The environmental management
system of Hapag-Lloyd Container
Line was ISO 14001 certified in the
2003 financial year. As one of the
first transport companies to achieve
this, Hapag-Lloyd Container Line
thus covers the whole global transport chain. The environmental protection activities of VTG Lehnkering
focused on the expansion of its ISO
14001 certified integrated management system in the Chemicals Service, Road Cargo and Special Logistics/Hazardous Goods Distribution
segments. Algeco, the French specialist for portable buildings, had its
SGF St Amour factory certified in
accordance with ISO 14001.
TUI AG Group companies with ISO 14001
certified environmental management systems
Company
All Robinson Clubs
in Spain certified
in 2003
Aeolos Travel (Transport Department)
Algeco
Iberotel
Robinson
TUI Deutschland
VTG Lehnkering
Site(s)
Validity
Limassol, Cyprus
SGF St. Amour factory, France
All premises worldwide
Iberotel Sarigerme Park, Turkey
RC Fleesensee, Germany
RC Cala Serena, Spain
RC Esquinzo Playa, Spain
RC Jandia Playa, Spain
RC Camyuva, Turkey
RC Maris, Turkey
RC Nobilis, Turkey
RC Pamfilya, Turkey
Hanover headquarters
All premises worldwide
10/2003 – 10/2006
11/2003 – 10/2006
06/2003 – 06/2006
11/2003 – 11/2006
04/2001 – 04/2004
07/2003 – 07/2006
11/2003 – 07/2006
11/2003 – 07/2006
05/2001 – 05/2004
05/2001 – 05/2004
05/2002 – 05/2005
05/2001 – 05/2004
06/2003 – 06/2006
04/1998 – 04/2004
(Road Cargo; Chemicals Service, Special Logistics/Hazardous Goods Distribution)
19
new
new
new
new
new
new
new
new
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Seite 20
Other aspects planned for
implementation in 2004/2005
“As a global company we recognise
our social and
environmental responsibility. We follow the principles
of sustainability
and include that
into our decision
making and our
day-to-day work.”
Simone Scheiba
Sustainability
Manager
TQ3 Travel Solutions
“Protecting nature
and minimising
environmental
impact has the
highest priority in
our environmental
policy.”
fication is planned for 2004.*
The Spanish hotel company
Grupotel recorded substantial progress in installing environmental
management systems which began
the previous year. The first certification schemes according to ISO
14001 are planned in 2004 beginning
with the Grupotel Valparaíso Palace.
The Greek hotel company Grecotel
introduced environmental management standards in all of its hotels
in the 2003 financial year and will
adapt these this year to comply with
ISO 14001. An environmental audit
and a pre-audit have already been
successfully concluded at Grecotel
Pella Beach. The experience gained
in this process is now being systematically transferred to all other
hotels within the group.
*
TUI AG Group companies planning to achieve certification in 2004/2005
Company
Site(s)
Certification
TUI AG HQ
TQ3
Germany
All sites
in Germany
Fleesensee,
Germany
Greece
Valparaíso Palace, Spain
Gran Vista, Spain
Los Principes, Spain
Parc Natural, Spain
Orient, Spain
Sharm El Sheikh Imperial
Spain
ISO 14001
ISO 14001
2005
2004
ISO 14001
2004*
ISO 14001
ISO 14001
ISO 14001
ISO 14001
ISO 14001
ISO 14001
ISO 14001
EMAS-2
from 2005
2004
2005
2005
2005
2005
2004**
2005
Dorfhotel
Grecotel
Grupotel
Thomas Hörning,
Environmental
Officer
Dorfhotel
Fleesensee
Magic Life
Nordotel
* Successfully achieved on 30.03. 2004
** Successfully achieved on 22.06.2004
20
The Nordotel hotel company continued the introduction of environmental management systems according to the European Union EMAS
standard. The first certifications
are planned for 2005. Magic Life
appointed an environmental officer
in 2003, and integrated environmental standards within its quality
management system. Work began
at the incoming agency TUI España
in the financial year just ended to
establish an integrated environmental management system. The
environmental officer appointed as
part of this procedure is working
together with the environmental coordinators in all TUI España regions
to strengthen regional and community co-operation activities on sustainable development.
The business travel company TQ3
has been co-operating since 2003
with the chair of Sustainability Management of the University of Bremen
with the goal of introducing an integrated globally operating sustainability management system. To meet the
increasing demands of key business
travel accounts, environmental management standards will first be implemented in all German and Dutch
locations. Certification according
to ISO 14001 of all German sites is
planned for 2004. Environmental
management systems will also be put
into place at several hotel premises
managed by TUI Hotels & Resorts:
an ISO 14001 environmental management system has been introduced
at Dorfhotel Fleesensee which successfully passed the pre-audit. Certi-
Planned in
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Seite 21
TUI AG headquarters progressing
towards certification
“ÖKOPROFIT
Hannover”
award for TUI
AG for successful environmental audit
(September
2003)
As part of its involvement in the
ÖKOPROFIT project, TUI AG headquarters introduced an in-house
environmental management system.
The internal environmental management system was audited and passed for the first time in September
2003 by an independent expert
panel. All of the ISO 14001 specifications will be fulfilled in 2004 with the
aim of achieving certification in 2005.
ÖKOPROFIT pilot project. In-house
environmental management systems
were introduced at TUI AG and TUI
Deutschland headquarters as part
of a local Agenda 21 project of the
city of Hanover – ÖKOPROFIT
(www.agenda21.de). TUI Deutschland joined ÖKOPROFIT back in
2000 and was therefore one of
the pioneers in Hanover. Since the
beginning of the project, 104 tons
of waste and 3.3 million litres of
water have been saved, cutting disposal costs by around Euro 77 500.
TUI AG headquarters joined ÖKOPROFIT in 2002. With the introduction of an optimised waste management system in 2003 and 2004, TUI
AG set up special recyclables collection points in tea kitchens with containers for the separate collection of
organic waste, glass, plastic and residual waste. Waste paper collection in
offices was extended to include
paper, “green point” recyclables and
residual waste. The project is backed
up by comprehensive staff education
programmes to raise their awareness
of the problems of waste disposal.
Staff at TUI AG headquarters are
also continuously informed about
various environmental issues. A disposal chart is pinned up at every
recyclables collection point in tea
kitchens and corridors. The chart
was also sent to each member of
staff with an accompanying letter.
In addition, the need to conserve
resources is also emphasised at
various places within TUI AG headquarters: e.g. next to photocopiers,
with instructions to use recycling
paper and make double-sided
photocopies. An information sheet
is pinned up in offices and rest areas
pointing out the need to save on
heating.
Systematic disposal management
for the information and instruction of local staff
(TUI AG and TUI
Deutschland)
21
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Seite 22
Benchmarking – model projects for the
Group-wide use of environmental data
Participants at the TUI D and TUI AG
Benchmarking Workshop (from left):
V. Schmidt, H.-J. Blume, R. Hipp, Dr V. Spanke,
M. Blume, H. Kuckuck, P. Meinhart, V. Siemann,
C. Romme, A. Reiner, T. Himstedt and A. Koch.
Not in the photo: Dr W. M. Iwand,
G. Weinfurtner and J. Tönnies
2000
2001
2002
2003
1999
2000
2001
2002
TUI D headquarters
TUI AG headquarters
2003
1999
2000
2001
51
90
2002
2003
77
73
2003
82
71
2002
TUI AG headquarters
79
2001
kWh
100
80
60
40
20
0
TUI D headquarters
Collected recyclables
(% of total waste)
68
2000
TUI D headquarters
TUI AG headquarters
73
1999
20
27
17
28
15
15
18
Relative district heating consumption
(kWh per m2 heated area)
46
107
Liter
120
100
80
60
40
20
0
kWh
30
25
20
15
10
5
0
82
79
81
98
96
80
%
100
80
60
40
20
0
107
22
Relative water consumption
(litres per employee & working day)
46
1999
TUI D headquarters
TUI AG headquarters
51
Relative power consumption
(kWh per employee & working day)
be achieved, and formulated environmental targets for
2004-2006. Environmental performance indicators of
this kind are to be used throughout the Group by 2006
to achieve a large degree of data harmonisation. An
environmental performance indicator survey requirement
was already integrated within the environmental reporting of TUI AG Group companies back in 2003 (p. 12).
In addition, a management tool for the recording and
analysis of environmental performance indicators was
formulated and is described on the next page.
59
Benchmarking to boost efficiency. A comparison of
the harmonised environmental performance indicators
collected on TUI AG and TUI Deutschland headquarters since 2002 provides an objective comparison of the
environmental performance of both premises. At a joint
Benchmarking Workshop, members of the environmental teams of TUI Deutschland and TUI AG compared
the environmental performance indicators collected as
part of the ÖKOPROFIT project (p. 18) and used this
information to define areas where potential savings can
17.10.2004
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Seite 23
TUI management tool for in-house
environmental protection
TUI Deutschland headquarters
The environmental
teams of TUI
Deutschland and
TUI AG headquarters elaborated
joint environmental
targets during a
joint Benchmarking Workshop.
Performance indicators
Consumption
2002
Heating energy
Per m2 heated area)
Electricity
kWh per employee/day
Water
Litres per employee/day
Paper
Sheets per employee/day
Percentage of
collected recyclables
Residual waste volumes
Kg per employee/year
81
2003
TUI AG headquarters
+/–
(03 to 02)
Target
2004
2002
2003
+/–
(03 to 02)
Target
2004
82
+1 %
–6 %
98
79
– 20 %
–3 %
17
20
+21 %
28
27
–4 %
46
51
+12 %
–5 %
(to end 06)
+/–0 %
107
90
–16 %
–5 %
(to end 06)
–5 %
55
49
–11 %
–2.5 %
60
53
– 12 %
82%
77%
–5 %
80 %
71%
73%
+2 %
– 2.5 %
(to end 06)
80 %
33
40
+21 %
+/– 0 %
74
57
– 23 %
–10 %
The experience gained from the internal environmental
management introduced by TUI AG and TUI Deutschland will be used in future throughout the Group. TUI
AG Environmental Management has synthesised all of
the expertise within a database system that has been
available to all interested subsidiaries since 2003. The
system assists the environmental officers within each
company in areas such as the collection of environ-
mental performance indicators. It simplifies the realisation of water and energy saving measures and the optimisation of waste management.
Pilot runs at TUI España on Tenerife (Spain) and
in Dorfhotel Fleesensee (Germany) have already been
successfully completed. Other Group companies are
currently reviewing their introduction.
Detailed information on these environmental performance indicators
is available in
the internet at:
www.tui-environment.com
23
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Seite 24
Resource conservation, renewable energies
and climate protection
“Improved aerodynamics […] can reduce fuel consumption and reduce the associated CO2 and NOx emissions.
The aerodynamics of aircraft can currently be optimised
by attaching winglets for instance […].”
Öko-Institut (2004): “Emission trading in international
civilian air transport”, p. 146
“As in the past, air
transport is still in
the public eye particularly with regard
to its environmental
impact. HapagLloyd Flug is therefore very committed
to meeting current
and future environmental demands.”
At the first worldwide climate conference of the World
Tourism Organisation (WTO) held in Djerba/Tunisia, TUI
AG made a presentation on its integrated climate protection measures to leading international climate experts
and tourism specialists. TUI AG also participated in setting the climate policy targets expressed in the WTO
“Djerba Declaration”. This concentrates on adaptation to
the climatic conditions in the destinations and reducing
CO2 emissions by cutting energy consumption amongst
all providers.
Climate protection examples within World of TUI
Lars Witte,
Flight OPS
Hapag-Lloyd Flug
24
Participation in “Djerba Declaration on Tourism
and Climate Change” (2003) of the World Tourism
Organization (WTO)
Boosting the energy efficiency of transport, hotels
and offices by implementing environmental management systems and process optimisation
Fuel conservation programme of Hapag-Lloyd Flug
and Britannia Airways: systematic efficiency increases
since 2001 (cf. text).
NaturEnergie supplies 700 TUI Leisure Travel travel
agencies with “renewable” power from hydroelectric
power plants
Use of solar energy in TUI hotel chains: RIU (1 hotel),
Iberotel (1 hotel), Nordotel (3 hotels + 2 in prep.),
Grecotel (10 hotels) and Robinson (12 clubs)
Research project by Iberotel and the Institute of Solar
Research at the German Aerospace Centre (DLR) for
the use of innovative solar technologies in hotels
Research project by Iberotel, University of Stuttgart
and the German Ministry of Education and Research
(BMBF) on bio-gas extraction and exploitation combined with sewage treatment
Technical innovations in container shipping.
Hapag-Lloyd Container Linie is cooperating in the research sector with major European engineering companies and universities with the aim of further reducing
emissions in global shipping operations. From 2005,
container ships with capacities of 8000 TEU (standard
container with a size of twenty-feet equivalent unit)
will come into operation powered by innovative diesel
engines with electronic fuel injection and valve control
(“electronically controlled engines”). The fuel consumption of this new engine generation is about 2 percent
lower than that of conventional ship engines; emissions
are also correspondingly lower. At the same time the
combustion process is more efficient and the exhaust
created noticeably cleaner. In particular the emission
of nitrogen oxide (Nox) drops from 15.7 to 12.3 g/kWh.
The Hapag-Lloyd Container Linie will be the first shipping company in the world to operate an engine of this
size applying this advanced technology.
Energy production from engine exhaust. The
“Hercules“ project is investigating how research results
can be put into practice to use engine exhaust for
producing electricity. A total of some 7000 kW of extra
power could be recovered by using engine exhaust to
run a system of gas turbines, which in turn operate as
generators. The electricity obtained could be fed back
into the main engines, which would enable the fuel
consumption of a container ship to be reduced by up
to eight percent.
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Seite 25
Resource conservation, renewable energies
and climate protection
Measures to reduce consumption by the airlines. TUI
Airline Management introduced systematic environmental
monitoring for all TUI AG airlines in 2003. To reduce aviation fuel consumption, Britannia Airways and Britannia
Nordic continued their measures to optimise flight planning and operations. The airline Hapag-Lloyd Flug continued its efficiency enhancement programme in flight
operations and aircraft maintenance. These measures
include new flight procedures, reduction in the use of
the on-board gas turbine auxiliary power unit (APU) and
special cleaning methods for aircraft engines. Back in
2001, Hapag-Lloyd Flug was the world’s first airline to
equip its Boeing 737-800s with the new winglets (2003:
29 aircraft). Winglets are 2.4 m high tips rising up from
the end of the wings which are capable of reducing aviation fuel consumption by up to 5 % with associated reductions in emissions. Winglets also reduce noise during
take-off and landing. Savings are therefore possible for
the whole Hapag-Lloyd Flug Boeing fleet of up to 17 400
tons aviation fuel (corresponding to 55 100 tons CO2).
The airline Hapag-Lloyd Flug initiated several projects in 2003 to cut back paper consumption in its offices
and flight operations. These measures include using
electronic editing systems for technical documentation,
web-based document access, and reducing the amount
of paper in cockpits. Britannia Airways had its waste
management audited in co-operation with the Green
Business Network. In the Britannia computing centre,
all halon gas extinguishing systems were replaced by
environmentally-compatible solutions. Paper, aluminium,
glass and residual waste have been separately collected
in Britannia Nordic aircraft since 2003. The pilot phase
of this project was accompanied by wide-ranging staff
educational measures.
“We are proud to
be the first airline
within TUI Airlines
that sort the waste
on board. The efforts
from our cabin crews
are clearly noticed
and appreciated by
our passengers.”
Eva Olivecrona,
Environmental
Manager
Britannia Nordic
Synopsis of TUI Airlines environmental performance indicators in 2003
Airline
Britannia Airways (GB)
Britannia Nordic (S)
Corsair (F)
Hapag-Lloyd Flug (D)
Hapag-Lloyd Express (D)
Environmental
officer
Number of aircraft
Pat Gibson
Total: 33 20 Boeing 757-200
4 Boeing 767-200
9 Boeing 767-300
Total: 11 2 Airbus 330-200
1 Airbus 330-300
2 Boeing 737-400
3 Boeing 747-300
3 Boeing 747-400
5 Airbus 310-200
3 Boeing 737-500
1 Boeing 737-400
Eva Olivecrona
Mourad
Ait-Ouyahia
Lars Witte
(Herbert Euler)
Average
age of fleet
9.6
12.7
5.2
2.5
4
–
13
20
–
3.7
15.3
6
17
15
Seat kilometres
2003
Occupancy
2003
20.8 billion
91 %
4.0 billion
14.4 billion
92 %
84 %
17.8 billion
86 %
2.4 billion
62 %
25
17.10.2004
15:06 Uhr
Seite 26
Interview: Can flying be sustainable?
Estimating the impact of holiday mobility
Interview:
Can flying be sustainable?
SZ: So you can now knuckle down
and put it into practice, Mr. Iwand?
(Süddeutsche Zeitung, 22 April 2003,
interviewer: Jan-Frederik Valentin)
Discussion with Stefan Gössling, climate researcher at Lund University
in Sweden and Wolf Michael Iwand,
TUI AG Environmental Management
Director
Iwand: That is precisely what we
have been doing since 1990. It is not
as though tour operators have only
just become aware of the problem.
We welcome contact with scientists.
It is in our own interests to do so.
Gössling: There is absolutely no
doubt that TUI is a pioneer when
it comes to environmental management. Nevertheless, there is one
main aspect where you really need
to take action: you need alternatives
to energy-intensive long-haul flights.
90 per cent of all the impact of longhaul holidays on the climate are
attributable to the CO2 emissions
from aircraft.
Iwand: But the CO2 from aircraft
only accounts for around two and
half per cent of total global CO2 production …
Gössling: … which makes a particularly durable impact on the climate
because CO2 entering the upper
troposphere and the lower stratosphere is two to three times as damaging as CO2 produced at ground
level.
Iwand: Air travel is not solely a tourism problem. It is not right to label
holidaymakers as the main culprits
behind global warming. If we as a
tour operator stop offering long-haul
holidays in future, we would need to
reach agreement with the destination countries. This will be the only
acceptable solution in the sense of
global justice.
The World Tourism Organization
(WTO), national government representatives and a number of tour
operators agreed a framework on
11 April in Djerba with the aim of
reducing the contribution of tourism
to global climate change. It calls on
transport companies, hoteliers, tour
operators and others to take a critical look at their tourism activities
and to cut back the energy consumption of their business activities.
TUI Environmental Management
Director, Wolf Michael Iwand is optimistic that the tourism industry is
well on the way to being a source of
sustainable development. Climate
researchers such as Stefan Gössling
of the University of Lund in Sweden
criticise that long-haul travellers in
particular drag along an irresponsibly
large ”environmental rucksack”.
SZ: Mr. Gössling, what do you think
of the Djerba Declaration?
Gössling: It is a good start. It is the
first time that all parties involved
in the tourism business have openly
admitted that the travel industry
makes a contribution to global
climate change.
26
SZ: Are there no others?
Iwand: Yes, we are working on some
scenarios: long-haul travellers could
be transported by air ships or by
hydrogen-powered aircraft starting
in 2020. We are also continuously
reducing the aviation fuel consumption and CO2 emissions of our
current aircraft. And, naturally, the
hotels in the destinations boast a
much better eco-balance then they
did only five years ago.
Gössling: Zeppelins would be too
slow to satisfy today’s holidaymakers,
and hydrogen-powered aircraft only
further strengthen the greenhouse
effect in the stratosphere.
SZ: So holidaymakers should
basically not fly any more?
Gössling: That is something people
have to decide for themselves. From
a scientific point of view, it is however clear that even medium-haul
flights are not sustainable. It would
kill the Earth if everyone of its inhabitants participated in global longhaul tourism. I want to illustrate this
with the concept of the environmental rucksack: according to this
model, each inhabitant on the Earth
has an area of 2 hectares per year
at their disposal to live on. We have
calculated that a single holiday to
the Seychelles already generates
an environmental rucksack of 1.8
hectares. This encompasses the area
covered by the hotel, energy consumption during the flight, meals,
excursions and other activities. If
17.10.2004
15:06 Uhr
Seite 27
Interview: Can flying be sustainable?
Estimating the impact of holiday mobility
holidaymakers have to go on longhaul trips, they should at least stay
for a long time because the flight
is the main problem – the environmental rucksack becomes relatively
smaller the longer one stays at the
destination.
Iwand: It is, however, neither in the
interests of most holidaymakers nor
the tourism industry in the destination countries for people in industrial
countries to only fly a long distance
once a year. Although there is no
doubt that long-haul travel has a
negative impact on the environment,
it does also export environmental
awareness around the world.
SZ: To put it mildly, not all of the
hoteliers on Djerba gave the impression that they were very familiar
with the climatic consequences of
tourism.
Iwand: That is correct, but what you
is fed with wastewater.
Gössling: Nevertheless, excessive
water consumption will give rise to
serious problems in the long term in
many holiday countries. Golf courses
on Djerba for instance are extremely
problematic from an environmental
point of view – 90 per cent of the
fresh water used on the island has to
be pumped over from the mainland.
And WWF has calculated that holidaymakers in Spain use 880 litres
SZ: Where golf will nevertheless
con-tinue to be played and consume of water per day on average if they
stay in a hotel with a golf course and
millions of litres of water in the
a swimming pool – this is twice as
process?
much as other tourists. On Zanzibar,
there is one hotel where each guest
Iwand: Naturally, with wastewater
which has undergone first-class
even accounts for 2000 litres of water.
treatment. Golf tourism is a boom
Iwand: That is a one-off. I am also
sector and we do a great deal to
surprised by such a high level of
ensure that golf courses are built
water consumption: it must be comaccording to acceptable environpletely uneconomic. We are more and
mental standards. For instance, at
more successful as a tour operator in
the beginning of July, an 18-hole golf ensuring that profligacy of this kind is
course on Crete will be opened which coming to an end.
need to look at are the continuous
advances that we have made. For
instance, TUI succeeded for the first
time last year not only in certifying
individual hotels with the ISO 14001
environmental standard, but even a
whole town – Adeje on Tenerife. We
plan to create a whole network of
towns of this kind around the Mediterranean.
Question matrix of TUI for the impact assessment of ”holiday mobility“
Long-haul
tourism
Sustainable
development
Mobility
Globalisation
as a structural
factor
Pressures
Responses
Prognoses
Satisfying Needs
Government regulation
Ecological balance
Resource consumption
Corporate management
economic balance
Toxic emissions
and climate impact
Technology
Sociocultural balance
Individual behaviour and
alternatives
Intergenerative balance
Growth
International global balance
Source: TUI Corporate Environmental Management
27
17.10.2004
16:54 Uhr
Seite 28
Renewable energy in practice
Solar research project of the DLR Institute
for Solar Research in co-operation with
TUI Group hotel Iberotel Sarigerme Park,
Dalaman, Turkey
www.eurosolar.org
A solar research project was begun by the Institute for
Solar Research of the German Aerospace Centre (DLR)
at the Iberotel Sarigerme Park, Turkey. The Sarigerme
Renewable Energy Group of Turkey, in which the TUI
hotel is a founding member, was awarded the 2003
European Solar Award by the EUROSOLAR Foundation
and the KfW development bank in recognition of its
commitment to date in the field of climate protection
and the use of renewable energies. The proportion of
Robinson Clubs with solar collectors rose to 46 % in
2003. Solar energy is also used in the reopened Cala
Serena club on Majorca.
Nordotel installed a modern photovoltaic system for
power generation, and additional solar collectors for hot
water production at its “Tres Vidas” hotel on Gran Canaria as a pilot project for the integrated use of renewable
energies. Systematic expansion of the total area of solar
collectors is planned for 2004.
Solar buggy in
the Robinson
Club, Cala Serena, Majorca
Photovoltaic plant at the Nordotel “Tres Vidas”, Gran Canaria
NaturEnergie hydroelectric power station at Rheinfelden,
Baden-Württemberg
28
NaturEnergie AG (www.naturenergie.de) was contracted
to supply electricity to selected premises of TUI Leisure
Travel travel agencies from December 2003.
So far, 700 travel agencies run by TUI and its franchise partners have contractually converted to “clean”
power. Contracted supplies agreed so far total ten
million kWh per year, which corresponds to the annual
power consumption of 3 000 households. According to
NaturEnergie, this amount of power generated hydroelectrically corresponds to a reduction in carbon dioxide
emissions of almost 6 000 tons.
17.10.2004
15:06 Uhr
Seite 29
Pro-environment building engineering
The biotopes in the centre of TUI AG
headquarters provide a habitat for waterfowl such as herons and mallards, and
create a near natural experience with a
high degree of employee identification.
“Avoidance, reduction, recycling,
improvement,
education, understanding. Robinson
environmental
commitment spelled
out in six words...”
Thomas Hagspiel,
Purchasing Department Manager/
Environmental
Project Manager
Robinson Club
GmbH
February 2003, TUI Bulgaria constructed a new office
building in Varna which incorporates environmental
aspects and uses resource-saving and environmentallyfriendly technologies. The building is a passive house
with an air-conditioning system and thermal glass, and
also features movement detectors to switch lights on
and off. World of TUI Cars equipped its new office
building in Palma de Majorca with thermal windows,
and improved its refuse separation. A new car wash
with a wastewater recycling system was also installed.
Robinson Club expanded the computer-controlled
building management system in some of its resorts
in 2003. The system has the goal of optimising the
function of all equipment to achieve maximum energy
and water savings at the same time as complying with
functional and hygiene parameters. The energy consumption of all equipment was controlled regularly
by energy audits.
RIU Hotels, INESE (Instituto de Estudios Ecologicos) and
the government of Majorca carried out a joint research
project aimed at precise analysis of the type and volume
of waste generated by the hotels, specification of the
level of potential savings that can be made, and optimisation of local authority waste disposal management.
Dorfhotel Fleesensee initiated the establishment of a
reference house in 2003 to collect data on potential
savings in power, water and heating energy.
Hapag-Lloyd Container Line optimised environmental protection measures at several locations with
the goal of continuously reducing water and energy consumption and the associated emissions. The measures
were based on forward space planning and preventative
planning for the construction and maintenance measures
for built-in components and conversions. Environmentally-friendly varnishes and paints were used, as well as
wood and natural fibres. Thermal glazing was installed in
several buildings.
“Building management system for
resource conservation in the Robinson Club Lyttos
Beach, Crete.”
Parts of a technical presentation by
Kostas Alektoridis,
Chief Engineer of
Robinson Hellas
29
17.10.2004
15:06 Uhr
Seite 30
Strategic partnerships,
co-operation and stakeholder dialogue
TUI AG’s activities supporting sustainable development
and nature and environmental protection focus on social
dialogue and co-operation. They play an important role
in promoting the sustainability message thanks to our
personal contacts with representatives from business,
politics, science and non-governmental organisations –
particularly on issues involving the integration of tourism
and nature conservation. At the same time, they generate valuable feedback and a joint means of finding
solutions, not to mention competent support, in the
planning and implementation of nature protection projects complying with the principles of sustainable development. In 2003, TUI was actively involved in numerous
committees promoting national and international dialogue on the important topic of sustainability. With strategic partnerships in the European source markets and
World of TUI destinations, we helped push forward specific issues: climate protection by the use of renewable
energies and improved energy efficiency (hotels, transport companies, offices), specific nature protection projects such as on the Seychelles, Majorca, Tenerife and
Greece, and pan-institution destination co-operation in
countries such as Spain (Canary Islands and Andalusia),
Turkey (Side, Antalya), Greece (Crete) and Germany (the
island of Rügen).
TUI AG’s proactive involvement in econsense –
Forum for Sustainable Development of German Industry
was systematically continued. The sustainability activities
of Thomson Travel Group, TUI Group and Hapag-Lloyd
Cruises within the Tour Operators’ Initiative (TOI) were
bundled within TUI AG.
TUI UK continued its active membership of the
British Sustainable Tourism Initiative (STI). STI was
founded at the initiative of the UK government to bundle individual measures aimed at promoting sustainable
tourism and to develop long-term solutions for environmental and social compatibility in holiday destinations.
The Travel Foundation was founded by the members of
STI in 2003 with the specific aim of implementing these
goals (www.thetravelfoundation.org.uk). Within its Industry Unit, TUI UK plays an active role in implementing the
Integrated Responsible Tourism Programme.
30
As an example, TUI UK in co-operation with the Thomson Services Malta agency, set up the World of TUI –
Malta Heritage & Environment Fund in 2003 for the
third time. This funds projects to protect the cultural and
natural heritage of the island of Malta. TUI Nordic continued its co-operation with the UNESCO World Heritage
Centre. In France, Nouvelles Frontières continued its
dialogue with UNESCO, UNEP and UNICEF. In addition,
the tour operator has also initiated a partnership with
the Tétraktys organisation to promote sustainable
development in African countries.
The Group hotel companies Robinson, Grecotel,
Iberotel, Dorfhotel, Grupotel and Riu have been involved in numerous local initiatives to protect local nature
and environment in co-operation with touristic local
authorities. In addition to animal protection activities,
this involved in particular implementation and support
for beach clean-ups, tree planting campaigns and raising
the environmental awareness of customers, local inhabitants and staff.
TUI España, TUI Hellas, Aeolos Travel (Cyprus),
Travco (Egypt), Mex-Atlántica Tours (Mexico) and
Ultramar Express Dominicana (Dominican Republic)
actively co-operate in projects in their destinations and
are involved in numerous local activities to protect nature
and the environment. Thanks to their contacts with providers and decision makers in the destinations, they play
a constructive part in the further development of the
environmental situations in World of TUI destinations. In
several expert conferences, TUI España played an active
role in developing the future strategy of the Canary
Islands’ government to protect local biodiversity. In
Greece, TUI Hellas continued its lengthy co-operation
with the nature protection organisation Archelon and
the Zakynthos National Marine Park focussing on species
protection and coastal zone management. The ARP
Group (Alpha Travel, Ranger Safaris, Pollman’s Tours &
Safaris and Baobab Beach Resort) supports sustainable
development in Africa via its own “Conservation Principles”.
17.10.2004
16:00 Uhr
Seite 31
Strategic partnerships,
co-operation and stakeholder dialogue
Hapag-Lloyd Container Line continued its membership in the 2003 financial year of the “Clean Cargo
Group” promoting environmentally-compatible maritime
transport. Hapag-Lloyd Cruises continued its commitment to protect Antarctic eco-systems within the International Association of Antarctic Tour Operators (IAATO),
and its close co-operation with the Alfred-Wegener Institute for Marine and Polar Research,
Bremerhaven, the Institute of Ecology of the University
of Jena, and the WWF Arctic Programme. As a founding
member of the Association of Arctic Expedition Cruise
Operators (AECO) founded in 2003, Hapag-Lloyd
Cruises strengthened its commitment to the protection
of Arctic ecosystems.
Selection of TUI AG and Group company activities for the environment and sustainability (cf. p. 30 ff)
TUI AG
TUI Deutschland (D)
TUI Nederland (NL)
TUI Nordic (DK, FIN, N, S)
TUI Suisse (CH)
TUI UK (GB)
Jetair (B)
TQ3 (D)
Nouvelles Frontières (F)
Grecotel (GR)
Iberotel (D)
RIU (E)
Robinson (D)
ARP Group (KE, TZ)
Britannia Airways UK (GB)
Hapag-Lloyd Cruises (D)
Hapag-Lloyd Container Line (D)
econsense – Forum for Sustainable Development of German Industry
Environmental Policy Committee of the BDI (Federation of German Industries)
Tour Operators’ Initiative for Sustainable Tourism Development
World Travel & Tourism Council
Business Council of the World Tourism Organization
German Transport Forum (air transport and sustainability)
Sustainability Leadership Forum of B.A.U.M. e.V. and CSM University of Lüneburg
Local Agenda 21, Hanover
“Environment and Culture” Committee, German Travel Agency and Tour Operator Association (DRV)
ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes)
“Initiatiefgroep Duurzaam Uitgaand Toerisme” (IDUT, initiative for sustainable tourism)
“Sustainable Tourism” Working Group, “Algemeen Nederlands Verbond van Reisondernemingen” (ANVR)
“Code of Conduct for Sustainable Tourism”, WWF
“Tourism and Development Working Group” (akte)
“Environment and Social” Expert Group, Swiss Travel Agency Association
“Sustainable Tourism Initiative” of the British government, “Travel Foundation / Industry Unit”
“Environmental Code of Conduct” Working Group, Association of Belgian Tour Operators (ABTO)
University of Bremen, Chair of Sustainable Business Practices
TQ3 Cares (Transport of physical donations to East Rumania)
Tétraktys (Association for the Local Development of Areas of Nature for Tourism)
Promoting species protection and local culture in the Doron Society
Hellenic Society for the Protection of Nature
Earthwatch, Green Globe, Green Hotelier, Eurosolar, Sarigerme Renewable Energy Group of Turkey
“Fundación Campaner” Foundation to combat Noma illness in Nigerian children
Greenpeace, NABU (Naturschutzbund Deutschland e.V.), TEMA (Turkish Nature Protection Foundation)
East African Wildlife Society
Environmental Group of the British Air Transport Association (BATA)
Green Business Network
IAATO (International Association of Antarctic Tour Operators)
AECO (Association of Arctic Expedition Cruise Operators)
Clean Cargo Group, BSR organisation section (Business for Social Responsibility)
31
17.10.2004
15:06 Uhr
Seite 32
Nature and species conservation:
TUI’s biodiversity strategy
Background. The main assets of tourism are unspoiled
nature and countryside. The major international conventions and treaties such as the Convention on Biological
Diversity (CBD), the Washington Convention on International Trade in Endangered Species of Wild Flora and
Fauna (CITES), and the Flora-Fauna-Habitat directive of
the EU (FFH), are therefore given the highest priority by
TUI AG Environmental Management, and inform the
environmental-policy framework for the activities of the
whole Group. Environmental Management has been
involved in numerous activities to transfer the details
of these treaties to the special issues affecting tourism
development: involvement in the detail of the 1997 Berlin Declaration on Biological Diversity and Sustainable
Tourism; technical conference organised together with
the German Environment Ministry during the COP-4
summit of CBD in Bratislava in 1998; and involvement
in the keynote paper on biological diversity as part of a
CBD expert panel in the Dominican Republic in 2001 in
the run-up to the COP-6 summit.
Our strategic objective is therefore not the shortterm marketing of protected areas, but the long-term
sustainable invalorisation of biological diversity as the
natural assets of holiday regions – to conserve the natural foundations of the tourism industry. The number of
protected areas per holiday destination is therefore one
of TUI’s most important “environmental performance
indicators” for holiday regions.
TUI criteria for the sustainable tourism use of
protected areas
Strict zoning according to IUCN utilisation categories
Strict determination and compliance with the
carrying capacity
Strict scientific, independent “tourism impact
assessment” (analogous to TA Technical Assessment)
Strict visitor management
Strict controls on complying with protected area
standards and ensuring no violations.
32
Painting by the Hanover artist Rainer Osswald presented
in November 2003 at the 20th anniversary celebrations of
Archelon, the Greek nature conservation organisation
TUI shifts the priority from the increasing and economically-driven requests from managers of protected areas
for more tourism exploitation, to the demand from the
tourism industry to considerably expand the amount of
qualitative and quantitative nature conservation: greater
scaling back of the uncontrolled development and paving
over of the countryside – the “swallowing up of the
countryside” (Jost Krippendorf, 1973) – more controls
and monitoring of regional policy and land utilisation, and
more professional management in protected areas.
In close co-operation with local non-governmental
organisations (NGOs), protected areas are used under
“strict” conditions by the tourism industry to ensure
that biodiversity is protected. In addition, TUI’s proactive
environmental policy work influences decision making in
the destinations. And our model projects, co-operation
activities and our own dedication and commitment,
demonstrate that sustainable tourism development can
make a valuable contribution to the conservation of
biodiversity.
17.10.2004
15:55 Uhr
Seite 33
Conservation through controlled use:
“Use it or lose it.”
Regulated by its own “Conser-vation
Principles” the ARP Group (Alpha Travel,
Ranger Safaris, Pollman’s Tours & Safaris, and Baobab Beach Resort) are committed to protecting biodiversity in
Tanzania and Kenya.
Letter from UNEP
to the Managing
Director of
Britannia Airways
(16.1.2004):
“I write to express
my appreciation
of your generous
support to the
Great Apes Survival
Project (GRASP)
through the Born
Free Foundation.
We are most grateful for your continuing and steadfast
support, which has
been a source of
enormous encouragement and inspiration to everyone
working on the
project. [...] ”
Klaus Töpfer,
Executive Director,
UNEP
www.unep.org
The evaluation committee of the European Charter for
Sustainable Tourism in Protected Areas were guests at
TUI AG headquarters in Hanover in July 2003. As a
member of this committee, Dr Wolf Michael Iwand,
Director of TUI AG Group Corporate Environmental
Management, co-operates actively with the internationally recognised Europarc nature conservation experts.
The Europarc Federation for Nature and National Parks
in Europe was already honoured back in 2001 with the
World of TUI International Environment Award in recognition of its many years of commitment to the integration
of controlled tourism access in major European protected
areas combined with conservation of Europe’s wealth of
biodiversity, landscapes and ecosystems.
As a contribution to biodiversity protection, Britannia Airways worked together with the Born Free Foundation in 2003 as the largest corporate sponsor for a
global initiative of the United Nations (United Nations
Environment Programme) to protect great apes threatened with extinction. The Great Apes Survival Project
(GRASP) works to bring together affected governments,
scientists, local authorities and nature protection organisations to protect orang utans, gorillas, chimpanzees, and
pygmy chimpanzees from extinction as a result of excessive de-forestation and hunting. GRASP supports the
affected countries in Southeast Asia and Africa to enable
them to conserve habitats and large enough populations
of great apes to
ensure their survival. The sustainable lifestyles of
endemic peoples
which live in and
from ecosystems
of this kind are
also supported.
The ARP Group (Alpha Travel, Ranger Safaris, Pollman’s Tours & Safaris and Baobab Beach Resort)
formulated their own binding environmental policy for
sustainable tourism development in Africa set out in
their “Conservation Principles”. Regulated by these
guidelines, the ARP Group has specially trained staff
which work very closely with national park authorities
and support smaller local nature protection projects to
conserve biodiversity in Kenya and Tanzania.
ARP Group Conservation Principles
To us, there is no place like Africa. It conjures up the
birthplace of life, the aura of legends, romance,
ancient cultures, wild beasts and unspoilt wilderness.
Today, many of the things we love most about Africa
are threatened, by the encroaching tourism industry.
As one of East Africa’s leading tour operators, we are
acutely aware of the threats posed by tourism. Faced
with this, we feel it is our responsibility to take
control. In doing so, we have developed a formal
in-house responsible tourism policy. This contributes
towards a more efficient and sustainable tourism
operation that works on a practical level.
Our drivers and guides are highly trained in all
areas of conservation law and tourism ethics. We
work extremely closely with the countries’ national
parks authorities and follow their guidelines. Our
vehicles are modern, efficient and well-maintained.
Lastly, we support many small-scale conservation
projects at a grassroots level, whether this is through
monetary donations, education or working partnerships. We feel it is vital to help preserve Africa’s unique
environment for future generations.
33
17.10.2004
15:06 Uhr
Seite 34
Marine conservation
Soft whale watching on Tenerife:
product development by TUI
España incorporating environmental criteria.
Letter from
ACCOBAMS to TUI
AG Group Corporate Environmental
Management
(26.4.2004):
“I would like to
express all my
appreciation and
thankfulness for
allowing ACCOBAMS to benefit
from the support
that TUI, sustaining WDCS,
ACCOBAMS’ partner, ensured to the
preparation of the
“Conservation of
the short beaked
common dolphins
in the Mediterranean Sea Project”.”
Marie-Christine
von Klaveren, Executive Secretary
ACCOBAMS
www.accobams.mc
34
One of the main priorities in TUI
AG’s biodiversity strategy is the protection of marine biodiversity in
open seas, coasts and islands.
Numerous co-operation projects
were therefore carried out or continued in 2003 with nature protection
organisations (cf. synopsis on pages
30 – 32).
For example, TUI AG Environmental Management continued its
co-operation with M.E.E.R e.V. and
with WDCS (Whale and Dolphin
Conservation Society). The joint project with WDCS to protect the common dolphins in the Mediterranean
is incorporated within the international ACCOBAMS agreement (Agreement on the Conservation of Cetaceans of the Black Sea, Mediterranean
Sea and Contiguous Atlantic Area).
The TUI España destination
management company continued its
whale watching excursions around
Tenerife in the Canaries in compliance with stringent species protection principles. The environmental
awareness of holidaymakers participating in these trips is raised by
information material prepared by
marine biologists and whale experts.
Donations are collected during the
excursions on behalf of the “Sociedad Española de Cetáceos”, the
Spanish whale protection organisation.
TUI Criteria for environmentally
compatible responsible whale
watching. We visit the whales in
their natural habitat and should
therefore think of ourselves as their
guests! Whales have to be able to
dictate the situation themselves at
all times!
Compliance with all statutory
regulations
Co-operation with local nature
conservation organisations and
scientists
Information passed on by way
of trained staff and information
material
Max. three boats within observing
distance (300 m) of a group of
whales
Compliance with a defined and
locally valid minimum distance
(e. g. 60 m on the Canaries)
except when the whales approach
of their own accord
Strict speed limits: sailing at low
speed parallel to the swimming
direction of the whales, no sudden changes in speed or direction
No chases, no separation of
groups of whales or cutting off
their paths
No swimming or diving directly
adjacent to whales
Feeding, stroking of throwing
things at whales is forbidden
Avoid making loud noises.
Info flyer for participants of whale
watching excursions around Tenerife
and La Gomera produced in close cooperation with M.E.E.R. e.V. marine
biologists
17.10.2004
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Seite 35
Marine conservation
TUI AG Group Corporate Environmental Management
has co-operated with the Aldabra Marine Programme
of Cambridge University’s Coastal Research Unit
since 2002. The goal is to carry out research on the
impact of global climate change on the Aldabra Atoll
coral reefs on the Seychelles, and regeneration after
coral bleaching.
Research results of
the Aldabra Marine
Programme available at
www.aldabra.org
2003 was another year in which TUI AG Group Corporate Environmental Management supported the research
work of the Aldabra Marine Programme which carries
out research in co-operation with the Coastal Research
Unit of Cambridge University on the impact of climate
change on the Aldabra Atoll coral reefs in the Indian
Ocean. Project goals are quantitative long-term investigations and development of a management plan to protect marine flora and fauna. This makes a major contribution to conserve this globally unique environment,
which is also a UNESCO World Heritage Site. The results
of the underwater research will be added to an information base which compiles data on the correlations between global climate change and its effect on ecosystems.
To protect the breeding grounds of the Caretta
caretta sea turtles on Zakynthos (Greece) TUI AG and
Grecotel continued their co-operation, which goes back
over ten years, with the Greek nature protection organisation Archelon (former Sea Turtle Protection Society of
Greece, S.T.P.S.). Grecotel funds the provision of information to hotel guests informing them about the egg
laying and hatching behaviour of this threatened species,
and keeps collection boxes on display for donations to
Archelon. In addition to TUI AG Environmental Management and Grecotel, TUI Nordic, TUI UK and TUI Hellas
also support the work of this nature protection organisation whose exemplary commitment was already honoured back in 1994 with the TUI International Environment
Award.
TUI Nordic has supported WWF Spain for two
years now in fighting oil pollution on the Canary Islands.
ERGOS (Environmental Response Group to Oil Spills),
is a WWF pilot project operated in co-operation with the
Canary Island government and ESA (European Space
Agency). ERGOS aims to identify traces of oil in the sea
early on with the help of satellite surveillance.
This enables the culprits to be found and oil spills
to be removed before they affect the coasts. In the past
two years, these measures identified 160 oil spills. In an
effort to protect marine species diversity, Hapag-Lloyd
Container Line continued to convert its fleet to TBTfree, more environmentally-compatible underwater
paints – a project that began in 1997. 22 of its 25 container ships now have TBT-free underwater paint, and
the whole fleet is scheduled for conversion by 2005.
The cruise liners of Hapag-Lloyd Cruises have
already been completely converted to TBT-free underwater paint. It is also systematically continuing its involvement in marine eco-system protection: 2003 saw the
successful completion of a research project by the German Environment Foundation (DBU), WWF and HapagLloyd Cruises to test biocide-free anti-fouling products.
“Bremen Express” is one of the most modern ships in the
Hapag-Lloyd Container Line fleet.
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Seite 36
50 Examples of nature protection
co-operation in practice
Measures involving TUI AG, its Group companies and co-operation partners
to protect biodiversity in 2003
TUI AG
Company
Partners
Project/target
TUI AG
Aldabra Marine Programme
Coastal Research Unit of Cambridge University
UNESCO World Heritage Center
Whale and Dolphin Conservation Society (WDCS)
Agreement on the Conservation of Cetaceans of the
Black Sea, Mediterranean Sea and Contiguous Atlantic
Area (ACCOBAMS)
M.E.E.R. e.V.
(Mammals, Encounters, Education, Research)
Research on the Aldabra atoll coral reefs in the Indian
Ocean (UNESCO World Heritage Site)
Protection of common dolphins in the Mediterranean
EUROPARC Federation of Nature and National
Parks in Europe
Grup Balear d’Ornitologia i Defensa de la Naturaleza
Zoological Society Frankfurt
Responsible whale watching around Tenerife and La Gomera
Management and expansion of the marine protection zone
around La Gomera
Controlled use of major national parks in Europe (European
Charter f. Sustainable Tourism & Nature in Protected Areas)
Maintenance of the La Trapa nature conservation area
(Majorca)
Company
Partners
Project/target
TUI Deutschland
Federal Agency for Nature Conservation
Information in travel documentation on the illegal trade
in protected flora and fauna (CITES)
Code of conduct when snorkelling and diving, and waste
avoidance and reduction in energy and water consumption
on the Maldives – brochures
Involvement in project group to develop quality criteria
for nature tourism on Rügen
Code of conduct against illegal trade in protected flora
and fauna (CITES)
Development of environmentally-compatible diving
standards
Designation and conservation of Spanish Natura-2000
protected areas in Andalusia
Monitoring and protection of sea grass meadows around
Majorca
Satellite surveillance programme for early identification
of oil spills around the Canary Islands
Tour operators
Protect the Maldives e.V.
WWF Germany
TUI Nederland
WWF Netherlands
Curaçao Dive Operator Association (CDOA)
TUI Nordic
WWF Spain/ADENA
WWF Spain/ADENA
WWF Spain/ADENA
Government of the Canaries, ESA
(European Space Agency)
WWF Spain/ADENA
WWF Thailand
WWF Thailand
WWF Thailand
Archelon (Sea Turtle Protection Society of Greece)
36
Campaign for the protection of threatened bird species
on the Chinijo Archipelago offshore Lanzarote (marine
protection area)
Educational campaign in Thailand combating illegal trade
in threatened species (CITES)
Support for the WWF gibbon sanctuary on Phuket
Protection for the Khao Sam Roi Yot National Park in
Thailand, arrangement of guided tours for TUI Nordic
customers
Protecting the breeding grounds of the threatened sea
turtle Caretta caretta on Zakynthos, Greece
17.10.2004
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Seite 37
Baobab Beach Resort, Kenya. 30 years
(1974-2004) of sustainable tourism use
and conservation of endangered coastal
forest with high level of biodiversity.
75 % of the property is protected as
a forest reserve, the remaining 25 %
contains soft architecture.
Tour operators
Company
Partners
Project/target
TUI UK
Conservation International
Coral Reef Alliance
Archelon (Sea Turtle Protection Society of Greece)
Nouvelles Frontières
Longitude 181 Nature
Red Sea Diving Association
Tétraktys (Organisation for Sustainable
Tourism Development)
ASMS (Organisation for the Protection of
Marine Mammals)
Joint elaboration of guidelines to protect marine flora and
fauna from boat trips
turtle Caretta caretta on Zakynthos, Greece
Brochures for divers to protect marine flora and fauna
Deep Sea Bio-Escapes: offering dolphin observation diving
trips and elaboration of code of conduct for divers
Joint development of eco-tourism products in Senegal
(Morocco, Mali, Madagascar, from 2004)
Information material for customers in the ASMS brochure
“Responsible conduct around whales and dolphins”
Company
Partners
Project/target
Grecotel
Archelon
(Sea Turtle Protection Society of Greece)
WWF Hellas
Hellenic Wildlife Hospital of Aigina
Hellenic Society for the Protection of Nature
Iberotel
HEPCA
(Hurghada Environmental Protection and
Conservation Association)
TEMA (Turkish Nature Protection Foundation)
European Union
Müritz National Park
turtle Caretta caretta on Crete and the West Peleponnes
(Kyllini), Greece
Collecting donations in hotels and resorts in Greece
Protecting coastal ecosystems and sea grass meadows in
particular by providing customers with education material
in hotels and resorts in Greece
Supporting the protection of threatened coral reefs in the
Red Sea, Egypt, as a member of the environmental protection organisation
Supporting the reforestation project “1000 oak trees” by
Iberotel Sarigerme Park (Turkey)
Operation of RC Fleesensee with the national park
authority for environmental protection and educational
measures
Supporting reforestation measures by RC Pamfilya, Turkey
Collecting donations in RC Kyllini Beach, Greece, to support
a project to reintroduce “dancing bears” to the wild
Spinout SportTours/
TUI Suisse
Robinson
TEMA (Turkish Nature Protection Foundation)
Arkturos (Greek Nature Protection Organisation)
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Seite 38
TUI Destination Management
Company
Partners
Project/target
TUI España
Loro Parque Foundation, Tenerife
Sociedad Española de Cetáceos (SEC)
Archelon
(Sea Turtle Protection Society of Greece)
East African Wildlife Society
(E.A.W.S)
Friends of Tsavo Charitable Trust
(F.O.T)
Protection of threatened parrot species worldwide
(in-situ and ex-situ)
Participation as representative of the tourism industry in
a new strategy to conserve biodiversity in the Canaries
Protection of marine mammals around the Canaries
Protection of the breeding grounds of threatened sea
turtles Caretta caretta on Zakynthos and in the Peleponnes
Protecting the forest in the Aberdare National Park and in
the Mount Kenya region
Reforestation of Tsavo-East and Tsavo-West national parks
(Kenya) after forest fires and destruction by elephants
Company
Partners
Project/target
Britannia Airways
Britannia Nordic
Born Free Foundation
Manitoba Conservation
“Polar Bear Surrogacy Project”
Donation campaign for a project of adoption of orphaned
polar bear cubs in Canada
“GRASP – Great Apes Survival Project”:
Donation campaign to protect threatened great apes
in south-east Asia and Africa
“Orphan elephants in Sri Lanka”:
Donation campaign for the nurturing and reintroduction
to the wild of orphaned baby elephants
“Big Cats in Mexico”: Donation campaign against the
exploitation of big cats used for entertainment of
holidaymakers
Working group for species diversity in the Canaries
TUI Hellas
Pollman’s Tours & Safaris
(ARP Group)
Pollman’s Tours & Safaris
(ARP Group)
TUI Service
UNEP
Elephant Transit Home in Sri Lanka
Mexican authorities
Cruises/Logistics
Company
Partners
Project/target
Hapag-Lloyd Cruises
Orca Research Trust
Antarctic Killer Whale Identification Catalogue; Customer
educational material and donation collections on board
Save the Albatross Campaign; Customer educational
material and donation collections on board
Customer educational material and donation collections
on board
Conservation of Antarctic ecosystems and their
sustainable tourism use
Co-operation with scientists and environmental protectors
to protect sustainable use of Arctic ecosystems
Australian Antarctic Division
Antarctic Heritage Trust
International Association of
Antarctica Tour Operators (IAATO)
WWF Germany
Alfred-Wegener Institute for Polar and Marine Research
Institute of Ecology of the University of Jena
WWF Germany
German Federal Environment Foundation
38
Joint research project to test biocide-free
anti-fouling agents
TBT-free, environmentally-compatible underwater paint
TBT-free, environmentally-compatible underwater paint
17.10.2004
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Seite 39
World of TUI tour operator brochures:
Environmental quality standards
BlueVillage®
Hotels bearing the
Blue Village quality label in the TUI
Nordic brochures
commit themselves
to comply with
defined environmental and
sustainability
standards.
Environmental quality standards in Blue Village
hotels. 2003 saw TUI Nordic with its Fritidsresor, Finnmatkat and Star Tour brands continue its close co-operation with Blue Village hotels.
All Blue Village hotels are obliged to comply with
the criteria for environmental standards defined in the
“WWF Code of Conduct for Responsible Tourism”. All
Blue Village hotels have to introduce environmental
management systems and appoint an environmental
officer. Their environmental commitment is reflected in
recycling and resource conservation, large-scale use of
local products, and a written environmental plan. The
ECPAT Code of Conduct for the End of Child Prostitution, Child Pornography and Trafficking of Children for
Sexual Purposes is also an essential part of customer
information at TUI Nordic and Blue Village hotels.
The hotels also inform their guests about the “10
UNESCO World Cultural Heritage Rules for Responsible
Travel” by posters in reception areas and hotel rooms.
The hotel staff are also trained to raise the awareness
of hotel guests accordingly.
Customer information on sustainability in the 2003
Ten UNESCO World Cultural Heritage Rules
for Responsible Travel:
Fritidsresor brochure
http://whc.unesco.org
1. Show respect for natural and cultural heritages.
2. Respect local traditions.
3. Take your time.
4. Ask before you take someone's photo.
5. In good trade, both parties are satisfied.
6. Do not give money to begging children.
7. Buy locally produced products.
8. Support local environmental activities.
9. Reduce the use of natural resources.
10. Travel in low season.
TUI Nederland reserves one page in its brochures
for sustainable holiday products. In summer 2003, the
Holland International and Arke TUI Nederland brands
presented the Aletsch-Jungfrau-Bietschhorn World Heritage Site in Switzerland in co-operation with UNESCO.
Hapag-Lloyd Cruises provides detailed information in
its brochures on the sensitive Antarctic ecosystems and
defines a code of conduct for holidaymakers. On board
the cruise liners, the passengers are specifically informed
about appropriate codes of conduct and nature protection in the Antarctic on the basis of brochures and
presentations. The “10 principles of Arctic tourism” and
“Guidelines for Arctic visitors” are fundamental elements
of customer communications.
Extract from the “Guidelines for Arctic visitors”:
“Keep as far away as possible from animals when observing and photographing. Remember that you can only
gain a real-life experience if you are not noticed by the
animals. Avoid the temptation to creep up close to animals. Respect any signs of unrest amongst the animals.”
39
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Seite 40
Consumer protection:
Information and quality assurance
Renate Künast,
German Minister of
Consumer Protection, and Michael
Iwand, TUI AG
Group Corporate
Environmental
Management
Director, at the
presentation of TUI
consumer protection
and sustainable
consumption activities in the Reisepavillon – Market
Place for Alternative
Travel, Hanover
2003
TUI Hotel Environmental Checklist
2003
The central TUI Environmental Management department
presented itself for the first time in February 2003 at the
“Reisepavillon – Marktplatz für alternatives Reisen”, the
world’s largest tourism exhibition for sustainable tourism
which took place in Hanover. Environmental management staff from TUI AG, TUI Deutschland, TUI España
and Robinson, as well as co-operation partners from
various destinations, fielded questions from trade visitors and interested members of the public on the exhibition stand, and at the end of their presentations.
Environmental criteria for quality assurance. All TUI
contracted hotels were again surveyed in 2003 with the
help of the TUI Environmental Check List to monitor
implementation of environmentally-compatible hotel
management. Filling out the annual check list to provide
TUI with information on the measures and activities
implemented by the hoteliers to protect the environment at the hotels is a contractual obligation.
The environmental check lists help control the
implementation of sustainable measures by individual
hoteliers and hotel chains, as well as the whole hotel
sector in holiday regions and countries. Hotels with outstanding environmental measures in the destinations are
selected on the basis of the defined, annually reviewed
and continuously expanded criteria. The TUI environmental monitoring data is incorporated in the Groupwide hotel database DDB (Destination Database) and is
used to identify hotels worthy of highlighting in the TUI
catalogues with the classification “Environmentally-compatible hotel management”. Hotels managed in a proenvironmental way have also been marked since 2003 in
the index of holiday brochures (with a green triangle) to
This hotel is managed in an environmentally-friendly way
All of the hotels with this label fulfil the aforementioned criteria as
a minimum and/or have ISO 14001/EMAS environmental standard
certification.
40
make it easier for travel agency staff to provide environmentally-oriented customers with advice.
The following minimum criteria for environmentallyfriendly hotel management are defined as a requirement
for the pro-environment hotel management label. These
are adapted to the situation in each country and published in all TUI brochures on the “Holidays and environmental compatibility” page (always page 3 in the prices
supplement).
TUI minimum criteria for environmentally-friendly
hotel management
Proper sewage treatment by a local authority
or private sewage plant
At least three water saving measures
Waste avoidance by implementation of at least
three measures
Separation of recyclables from waste
At least three energy-saving measures
Regular measurement of consumption levels
Pro-environment purchasing
Bio-degradable cleaning products
Environmental information for hotel guests,
appointment of environmental officer
TUI customer assessment of the environmental
measures of the hotel with a score of “good” or
better
Of the thousands of TUI Deutschland hotels worldwide,
10 hotels with the highest customer evaluation scores
receive the “TUI Environment Champion” award based
on the results of the questionnaires filled out by hotel
guests. These 10 hotels are highlighted in TUI brochures,
the internet and travel agencies. The hoteliers and their
environment teams are awarded a trophy and the TUI
Environment Champion certificate at an awards ceremony.
TUI Environment Champions 2003
1. Iberotel Sarigerme Park, Turkey
2. Hotel Jardim Atlantico, Portugal
3. Hotel Tigaiga, Spain
4. Hotel Fuerte Conil, Spain
5. Grecotel Pella Beach, Greece
6. Grecotel Malia Park, Greece
7. Robinson Club Lyttos Beach, Greece
8. Robinson Club Pamfilya, Turkey
9. Robinson Club Kyllini Beach, Greece
10. Parkhotel Beau Site and
Villa Parkhotel, Switzerland
17.10.2004
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Seite 41
Consumer protection:
Information and quality assurance
In 2003, TUI Deutschland updated its “Holidays and
environmental compatibility” brochure page and had it
audited for content by an independent expert during ISO
14001 certification.
Destination monitoring was carried out again in 2003
as in previous years. To check environmental quality in the
holiday regions, nominated staff from TUI Service and
incoming agencies questioned local authorities, environmental groups, etc., and reported back to TUI AG Environmental Management on the current state of the environment.
“Holidays and environmental compatibility” page in TUI brochures
The report is based on the following TUI
environmental criteria for destinations:
Bathing water and beach quality
Water supply and water saving measures
Wastewater disposal and utilisation
Waste disposal and avoidance
Energy supply and energy saving measures
Traffic, air, noise and climate change
Landscape and building development and
open space planning
Nature, species and animal protection
Environmental information and products
Environmental policy and activities
In addition to providing the Group with information,
systematic monitoring also raises the awareness of local
inhabitants and decision makers of environmental and
nature protection issues. The TUI Service or agency
managers in each holiday region are responsible for upto-date reporting. Environmental reports are supplemented by numerous appendices reflecting TUI environmental criteria for destinations. These appendices include
reports by public and private sector organisations, local
press releases, environmental education brochures produced in the regions covering nature and environmental
protection, samples of guest information material provided by TUI hotels, as well as photographs and maps.
Environmental reports from TUI destinations worldwide are analysed by TUI AG Environmental Management
and made available to TUI AG Corporate Centre departments with strategic functions as well as the environmental co-ordinators in the affiliated companies. These
environmental reports are used as the basis for consumer
information covering “Nature and environment” in all brochures produced by TUI Deutschland, TUI Suisse, TUI
Austria and TUI Polska.
“We want to incorporate the “We are committed to protect the
environment” corporate principle even further in our quality
assurance and product development, and align it with customer
demands in the German market.”
Jomique de Vries, Head of Quality and Environmental Management, TUI Deutschland
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Seite 42
Brochure information on
“Nature and environment” in TUI destinations
Comprehensive environmental information
on TUI destinations is published in the
“Nature and environment” section in all
TUI brochures and at www.tui.de. The
information in the brochures includes a
disclosure of environmental problems such
as shortcomings in waste management
or beach cleaning, as well as presenting
exemplary environmental initiatives
managed by local authorities and regions.
The percentage of protected areas is also
given.
Nature and environment Majorca (2003)
37.6 % of the island, including Majorca’s unique national
park, the island of Cabrera, have been designated protected areas since 1992. The “La Trapa” nature conservation area was acquired in 1980 by GOB, the most
important nature conservation group in the Balearics.
TUI financially supports GOB’s exemplary commitment
and provides assistance in other ways for the various
protection measures implemented in the La Trapa area.
Beach and bathing water quality are regularly
checked and have remained at the same high quality
since 1993 with just a few exceptions. 35 beaches and
10 sports harbours were awarded the Blue Flag for
bathing water and beach quality in 2003 (www.blueflag.org).
80 % of the rising drinking water demand on
Majorca is covered by groundwater. The underground
reserves fell to a critical 7 % level in 2000 and have now
recovered to approx. 40 % after the recent rainy winters. A sewage network covers the whole island and the
treated water is increasingly used for agricultural irrigation. There is an ongoing controversial discussion on
expanding drinking water supplies by sea water desalination – a highly energy and cost intensive technology.
Energy consumption on Majorca has increased by
approx. 50 % since 1997. The existing power generation
capacity has therefore now almost reached its limits.
42
The island therefore plans to link up to the power or
natural gas grids on the Spanish mainland to cover
its future requirements.
A range of measures are planned to increase
waste separation and recycling. The Environmental
Technology Park opened in 2003 is the most exemplary project: this state-of-the-art waste recycling
plant, which includes composting and biogas generation, can be explored by interested visitors from an
overhead cable way.
The Calvia local authority is particularly proenvironment: the local Agenda 21 process initiated
in 1995 has already won several awards.
Hotels on Majorca classified as environmentally
soundly managed (2003)
Hipotel Flamenco Cala Millor, Cala Millor
Hotel Sumba, Cala Millor
Hipotel Hipocampo Playa – Apartments,
Cala Millor
Grupotel Parc Natural, Bay of Alcudia
Grupotel Los Principes – Hotel & Apartments,
Bay of Alcudia
Hotel Eden Playa, Bay of Alcudia
Hotel Playa Esperanza, Bay of Alcudia
Pollentia Club Resort, Bay of Pollensa
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Seite 43
Raising customer awareness –
Development of products for sustainable
consumption
Hapag-Lloyd Cruises, together with the WWF
Arctic Programme and the Alfred-Wegener
Institute for Marine and Polar Research, is
committed to preserving Antarctic ecosystems.
“Being close to
nature is a major
part of any cruise.
Hapag-Lloyd
Cruises is committed to conserving
the highly-sensitive ecosystems for
future generations
and ensuring that
they remain
intact.”
Bärbel Krämer,
Operations & Environmental Affairs
Hapag-Lloyd
Cruises
TUI Deutschland products in 2003
included close-to-nature excursions
to various destinations complying
with the TUI AG criteria for nature
excursions. The goal is to harmonise
the excitement aspect of these nature tours with raised awareness
amongst the customers for the
problems involved and specific protection goals. In order to be able
to make a positive contribution to
sustainable conservation area development, the excursions offered by
tour operators and/or local agents
must comply with social, ecological
and cultural criteria:
TUI criteria for close-to-nature
excursions:
Conceptional development in
co-ordination with local nature
conservation/environmental
experts and authorities
Support for local co-operation
partners
Selection of environmentallycompatible means of transport
Increasing awareness of natural
and cultural assets
Active involvement of the
excursion participants
In 2003, Robinson Clubs extended
the reach of its environmental
standards and criteria for customer
communications to include all of its
operations. Grecotel opened the
AGRECO farm in 2003 for all Grecotel guests in Rethymnon and totalled
around 10 000 visitors. All of the
guests took part in traditional activities such as producing wine, raki,
bread, yoghurt and olive oil – all
produced on the organic farm itself.
Clean-up campaigns, as regularly
carried out by Robinson, Grecotel,
Iberotel and some Dorfhotel
complexes, not only reduce litter in
the vicinity of the hotels, they also
effectively increase customer awareness. Members of the hotels and
TUI Service, as well as contractual
partners such as diving schools, and
interested TUI customers, jointly
clean up hotel grounds, and remove
flotsam and jetsam from sections of
beach and/or reefs. This raises their
awareness of the environmental problems at holiday destinations. Aeolos Travel developed a new concept
in 2003 for excursions and incentives: in addition to traditional tourist attractions, customers were also
shown areas devastated by forest
fires to give them an impression of
the damage they can cause. Trees
are then planted at the end of the
excursion. Passengers and crews on
board the Hapag-Lloyd Cruises
fleet are educated via presentations
and information material on appropriate codes of conduct and nature
protection in the Arctic and Antarctic.
Many beach clean-up campaigns were carried out at TUI Group hotels with the active
support of guests and staff in 2003 (here Grecotel and Iberotel as examples).
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Seite 44
Raising customer awareness
Integrated regional development: tourism and local
agriculture. The Grecotel complexes on Crete cover
around 70 % of their requirements for fresh fruit,
vegetables and salad with the organic produce from
the Grecotel Agreco farm on Crete
“For Grecotel,
sustainability
means the longterm quality
operation of its
hotels. This could
not be achieved
without the environment, the source of life, and the
environmental
protection – the
work for a quality
future.”
Maria Valerga,
Environmental
Manager
Grecotel
Agreco model project. The Grecotel Agreco farm on
Crete is a private farm of around 40 000 square metres
for the organic production of food and vegetables.
Around 70 % of the daily needs of Grecotel hotels on
Crete for plant produce such as vegetables, salad, herbs,
olives and wine, are provided by the Agreco farm. Kostas
Bougiouris, lecturer and agricultural economist, tests
various organic farming methods as Agreco project
manager and informs others of the results during tours
of the farm. Visitors can gain a direct insight into rural
life in various ways: in a traditional cheese making dairy,
guests find out how cheese or yoghurt is manufactured
from sheep’s milk and goats’ milk. In the kitchens, visitors can actively help in the production of local jams and
preserved food. This gives them an introduction into the
traditional production of Greek products, environmentally-friendly farming methods, and an insight into Crete’s
culture, history and nature. In addition, the Agreco
farm also informs Greek farmers about modern farming
methods and highlights new ways of developing agriculture according to organic principles which simultaneously
respect local cultural traditions. More information available at www.tui-environment.com.
TUI Nederland continued a project to raise customer
awareness in Bonaire and Curaçao. Customers booking
a holiday in one of these destinations receive a large
amount of information on sustainable travel and environment-related issues. At the destination, holidaymakers are spelled out the criteria for pro-environment
diving which is obligatory for TUI Nederland contractual
partners. Before each diving trip, divers receive explicit
briefings and codes of conduct on the protection of
coral reefs.
44
To protect the reefs in the Red Sea,
Iberotel Coraya Beach Resort in
Marsa Alam (Egypt) has published
an information brochure in four
languages. This raises the awareness
of hotel guests for environmental
protection and the conservation
of natural resources. The following
code of conduct is recommended in
particular:
We need your help to protect the environment!
Do not remove any marine animals
Do not feed the fish
Do not walk on the reef
Do not break off pieces of coral as souvenirs
Please shower before you go swimming because sun
protection products can have a negative effect on sea
creatures
Only swim in the marked areas
Do not throw waste into the sea
If you find any waste when you are diving please
bring it back with you and throw it into the appropriate waste bin
Do not keep taps running when brushing your teeth
or shaving
Avoid excessive use of shower gels and shampoo
Restrict showers to less than five minutes
Please switch off the lights and air-conditioning
when you leave the room
Use your beach towel for two days if possible.
Source: Iberotel Coraya Beach Resort, Egypt
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Seite 45
Raising the awareness of staff
Environmental
information for
over 60 000 staff
in the TUI Intranet
Portal (TIP)
TUI AG Environmental Management has begun to set up its own
“Environmental Management” section in the TUI Intranet TIP. The aim
is to provide all staff worldwide with
information on the company environmental and sustainability guidelines, environmental news and all
relevant activities – from in-house
environmental protection to nature
and species conservation. All of the
relevant documents are available for
downloading in a document centre.
In an area of the intranet only accessible to specialists “Experts corner”
there are detailed instructions and
Issue
December 2003
practical examples from within the
Group. These make it easier for TUI
environmental co-ordinators to optimise environmental management
within their own areas of responsibility.
Training activities have been
intensified together with TUI
Deutschland. All trainees watch
presentations on TUI Environmental
Management. In addition, several
trainees had longer assignments
than usual within TUI AG or TUI
Deutschland Environmental
Management. Selected staff participated in an in-house programme
for management development
focussing on environmental aspects.
New members of the works council
in all Group companies have been
informed since 2003 about the
Group’s environmental activities in
special introductory seminars. 2003
also saw the publication of environment-related articles in every issue
of the “TUI times” staff newspaper.
And several articles covering environmental issues of relevance to logistics
were published in the “Hapag-Lloyd
Aktuell” staff magazine.
TUI Deutschland conceived a
company-wide e-mail based Environment Newsletter to inform interested members of staff about important environmental issues three
Inga Schnapauff and Andreas Koch presenting the TUI D Environment Newsletter
times a year. TUI Service, the World
of TUI tour guide organisation active
in over 70 countries, collaborated
with TUI Deutschland to develop a
new training concept for tour guides
(permanent staff training) focussing
on environmental protection. These
two companies jointly founded the
“TUI environmental ambassador”
project in the 2003 financial year.
Active environmental protection in
the destinations is boosted by supporting the hands-on environmental
involvement of TUI staff.
45
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Seite 46
Environmental targets 2004 – 2006
TUI AG 47 Tour Operators 49 Business Travel 50
Airlines 51 Destination Management 52 Hotels &
Resorts 54 Logistics/Industry 55
46
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Applied nature conservation. The ”Heerter
See” protected area and European nature
reserve owned by TUI is managed by the
NABU nature protection society because of
the area’s major environmental importance.
The wetlands are home to breeding and
migrating populations of 288 bird species,
of which 112 are in the ”Red List” of
endangered species, including cranes,
ospreys, black storks and kingfishers.
Project/activity
Status
Target 2004–2006
Expansion of ISO certification throughout
the Group
Sustainability Leadership Forum (SLF)
28 % of all turnover in 2003 was already generated
by certified companies
Project with CSM (Center for Sustainable Management)
of the University of Lüneburg and B.A.U.M.
35 % of all TUI AG turnover should be generated
by certified Group companies
Integration of environmental sustainability within
the sustainability management of TUI AG and
World of TUI companies
Continuous further development of environmental
reporting to meet in-house and external requirements.
Content and usability of www.tui-environment.com
to be regularly checked and optimised as required.
Ongoing involvement
Group Environmental Reporting 2003/2004 for Group Environmental Reporting 2003/2004 for the
publication in the internet to strengthen
TUI Group published in May 2004.
non-financial aspects in corporate reporting
www.tui-environment.com website relaunched in
November 2003 with a completely new version.
Development of “Beacon” projects (e.g. on
issues involving biodiversity, local authority
co-operation and development)
In-house environmental communications
and continuous further integration of the
Environmental monitoring of TUI AG Group
companies
Project development with IUCN (World Conservation
Union) as part of TUI AG’s biodiversity strategy
Project development with ICLEI (International Council
for Local Environmental Initiatives) as part of TUI’s
involvement in local Agenda 21 processes
Continuing integration of TUI Environmental Network
via various media channels
80 % returns in 2003
Environmental data integrated within Group-wide
environmental reporting
Benchmarking studies amongst Group companies
“Experts corner” set up
Setting up a special environmental
“Experts corner” in the TUI Intranet Portal (TIP)
Regular articles in the TUI times staff
Articles on environmental issues in every edition
newspaper
in 2003
Implementing a Group conference on further
professionalisation of co-operation and internal
reporting
Boosting returns to 100 % by 2006
Group-wide use of environmental data
Environmental benchmarking of TUI AG companies
Continuous further development of content
and usability
Ongoing continuous informing of staff and raising
staff awareness
47
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TUI AG Headquarters
Project/activity
In-house environmental management system
at TUI AG headquarters
Continuous improvement in in-house
Setting up a database for the continuous
monitoring of all material flows within TUI AG
headquarters
Introduction and use of recycling paper
Energy saving measures in offices
Install additional water meters
Establish content about “In-house
environmental protection” in the TUI Intranet
Raising staff awareness
Set up recyclables collection points and
three-way waste separation at workplaces
Pro-environment driver coaching
Reduction in hazardous materials
48
Status
ÖKOPROFIT project with local Agenda 21 office of the
city of Hanover. Registration as an ÖKOPROFIT business
achieved following environmental audit in 2003
Continuation of the initiated activities and adaptation
to meet the requirements of ISO 14001
Publication of the annual in-house environmental status
report in the internet (www.tui-environment.com)
Database ready (TUI management tool – in-house
environmental protection)
Providing recycling paper for photocopiers /offices
White paper only available upon request and extra
charge
Extension leads with separate switches
Staff information: “Switch off the screen when leaving
your workplace”
“Turn off heating when opening the windows and
over night”
Water meters installed and in operation
Ongoing
Environmental Day in February 2004. Information on proper refuse separation in the form of the disposal guide
Setting up recyclables collection bins in tea kitchens
and corridors
Expanding waste separation in offices to include DSD
waste (green point), residual waste and paper
In preparation: preliminary discussions with providers
carried out
Use of hazardous materials significantly reduced,
storage optimised
Hazardous materials inventory updated and audited
Target 2004–2006
ISO 14001 certification of TUI AG headquarters in
2005
Heat energy / heated area -8 %
Power consumption/employee -5 %
Paper consumption/employee -2.5 %
Share of waste separated for recycling 80 %
Roll out the database and our experience in TUI
Group companies
Reduce paper consumption by at least 2.5 % and
further reduction in use of “white” paper
Replace all neon lights with high-efficiency models
(currently being tested); activate energy saving
option on PCs; continuous reduction in energy
consumption
Optimise meter reading and data collection;
resulting in continuous improvement in resource
savings
Continuous provision of the latest information
Ongoing
Other environmental info days planned
Target for the proportion of recyclable waste
relative to total waste set at 80 %
Control separation by employees and cleaning
staff
Offer staff opportunity of undertaking this training
Additional training for company drivers and company car drivers; lowering fuel consumption of TUI
company cars.
Further reduction in hazardous materials. No
increase
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Environmental targets of TUI Tour Operators
You’ve only really been somewhere if you‘ve
been there on foot: TUI
Deutschland and the Alpine School Innsbruck
jointly arrange hiking holidays focussed on
getting close to nature and culture – for
instance, on Madeira.
TUI Deutschland
Project/activity
Status
Target 2004–2006
Certification of TUI Deutschland GmbH
according to international ISO 14001
environmental standard
Reorientation of environmental quality
assurance for TUI Deutschland contractual
hotels
Development of close-to-nature excursion
products and promotion of existing close-tonature excursion products in the TUI product
range (in agreement with product management,
agencies and retail)
Continuous improvement in in-house
Certification completed
Annual environmental audits by independent
expert and re-auditing 2006
Pilot phase started in 2004
Implementation of the concept including
environmental product labelling in distribution
media
Additional activity to develop close-to-nature
excursion products
Participation in ÖKOPROFIT local Agenda 21
project of city of Hanover
Establish intranet and internet section on
environmental management
Establish a regular in-house Environment
Newsletter
Environmental training for TUI tour guides
Environmental ambassador concept
Annual environmental information days
for all staff (Green Days)
Start-up of the TUI “close-to-nature excursion holidays”
internet pages
Examples at www.tui-deutschland.de
TUI criteria for close-to-nature excursions formulated.
First close-to-nature excursions on the market
Publication of the annual in-house environmental
status report in the internet (www.tui-deutschland.de)
Heating energy / heated area -6 %
Power consumption/employee -5 %
Paper consumption/employee -2.5 %
Proportion of waste separated for recycling 80 %
Registration as ÖKOPROFIT Hanover business 2000,
Long-term involvement in local Agenda 21
2001 and 2002-3, participation in ÖKOPROFIT 2004
process
New internet (www.tui-deutschland.de) and intranet
Further development of intranet and internet
sections launched
pages
Newsletter regularly dispatched in 2004 to persons on
Broaden distribution of Environment Newsletter
TUI in-house distribution list
to include TUI-external distribution list
Pilot phase with five selected destinations completed
Integration of environmental training for all TUI
tour guides
Pilot phase: calling on all TUI staff in destinations to use Project recommendations from staff submitted
their own initiative to recommend environmental projects in 2004 will be submitted in accordance with the
worthy of support by TUI Environmental Management,
“TUI environmental ambassador” concept
and to play an active part in realisation of the activity as
a kind of project mentor
Planning for Green Days on 2.– 4.6. 2004 under way
Annual implementation of Green Days
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Environmental targets of
TUI Tour Operators/Business Travel
Hapag-Lloyd Cruises
Project/activity
Status
Target 2004–2006
Transporting scientists to and from research
stations in the Antarctic
Co-ordinating the passage of 27 scientists in the
2002/2003 season
Ongoing. 35 scientists already noted down for
the 2003/2004 season
Project/activity
Status
Target 2004–2006
Formulation of an environmental code within
the Association of Belgian Tour Operators
(ABTO)
First working draft in September 2003
Ongoing development and formulation of the
environmental code
Project/activity
Status
Target 2004–2006
Waste management
Introducing recyclables separation in Nouvelles
Frontières headquarters in Paris
Printing the “Hiking &Trekking” brochure for summer
2004 on 100 per cent recycling paper
Elaboration of environmental monitoring questionnaire
Ongoing optimisation
Project/activity
Status
Target 2004–2006
Environmental activity award
Presentation of the “TUI UK Gold Medal
Award 2004”
Integrated responsible tourism programme
TUI UK presents the annual TUI UK Gold Medal Award
which recognises the achievements of providers and
organisations who fulfil defined environmental criteria
to a particularly high degree
Initial implementation start 2004
Commence environmental auditing of hotels
Jetair/TUI Belgium
Nouvelles Frontières/TUI France
Resource conservation
Environmental monitoring
Ongoing analysis to check whether all brochures
can be printed on recycling paper in future
Introducing environmental monitoring focussing
on hotels at all destinations
TUI UK
Delivering code of practise to
overseas suppliers
Develop overseas projects with the travel foun- Initial implementation start 2004
dation implementing animal welfare guidelines
developed in conjunction with Born Free
Implement the integrated Responsible tourism
programme
Complying with the FTO responsible tourism
'statement of commitment'
Project/activity
Status
Introduction and certification of environmental Definition of the necessary structure and separate
and sustainability management
measures planned in 2004
Co-operation with the chair of “Sustainable Economics”
of the University of Bremen
50
Target 2004–2006
Certification of all premises in Germany according
to ISO 14001 planned for 2005
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Environmental targets of TUI Airlines
Britannia Airways launched its Fuel
Conservation Programme in 2002 to
systematically reduce its aviation fuel
consumption. This programme optimises flight planning and operation, and
incorporates a new route planning
system.
Project/activity
Status
Target 2004–2006
Environmental monitoring of TUI Airlines
Introduction of systematic environmental monitoring
Continuous further development
Project/activity
Status
Target 2004–2006
Environmental communications
Formulating an environmental manual to publish the
environmental policy, goals and measures
Internet-based publication planned for autumn
2004
Status
Target 2004–2006
Britannia Nordic
Britannia Airways UK
Project/activity
Environmental report and environmental
impact analysis
Co-operation with the Born Free Foundation
Realising a study project at headquarters in Luton in
co-operation with the Green Business Network
Numerous projects since 1995 incl. transport of wild
animals, sponsoring Great Apes Survival Project (GRASP)
Accredited environmental /responsible tourism Initial training undertaken
training for environmental reps
Establish environmental reporting page
New site being developed
on website
Reduce paper consumption
Cockpit: pilot laptops provided; Cabin: PDAs provided
for cabin crew
Publication of Britannia Airways Environmental
Report in 2004
Participation in “Business in the Community
Award”
Course to be successfully completed by end 2005
Further development and updates undertaken
Project implemented – ongoing, successful
implementation
Hapag-Lloyd Flug
Project/activity
Status
Reducing paper consumption, printing
consumables and transport costs – all with
the aim of resource conservation
Fuel conservation project
Introducing electronic publication and editing systems
Ongoing. Shift from paper-based documentation
for technical documentation, internet-based document to electronic media
access, reducing amount of paper in cockpits
Efficiency enhancement measures implemented: winglets, Weight reduction by using lighter aircraft seats
special aircraft engine cleaning methods, new flight proce- planned from 2005 (improved cabin)
dures. Reducing the use of auxiliary power units (APU)
Non-smoking on all Hapag-Lloyd flights from
01.11.2004
Introduction of non-smoking on all
Hapag-Lloyd flights
Target 2004–2006
51
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Environmental targets of TUI Destination
Management
TUI expressly supports the application by the “Las Cañadas del Teide”
National Park (Tenerife, Canary
Islands) for inclusion in the
UNESCO World Heritage Site list.
Aeolos, Cyprus
Project/activity
Status
Target 2004–2006
Raising customer awareness
Integration of “Forest fire risk” issue in the excursion
programme by carrying out tree-planting campaigns
Ongoing
Project/activity
Status
Target 2004–2006
Reducing waste volumes generated during
excursions
Analysing the implementation of close-tonature excursions in the Cancún/Riviera Maya
destination
Avoiding one-way containers and initiating recycling
Extending the activities including introduction
of washable cutlery on selected excursions
Ongoing project evaluation
Mex-Atlántica Tours, Mexico
Preliminary discussions with TUI AG Group Corporate
Environmental Management carried out
Pollman’s Tours & Safaris, Kenya
Project/activity
Status
Target 2004–2006
Sponsoring of reforestation programme in
the Tsavo West National Park
First activities in the form of tree-planting campaigns
Enlarging the reforestation areas by incorporating
reforestation campaigns in excursions with
Pollman’s customers
Project/activity
Status
Target 2004–2006
Resource conservation
Introducing energy-saving bulbs in offices, water-saving
measures, use of recycling paper
Introduction of waste separation in 2004
Ongoing
Tantur, Turkey
Waste management
52
Ongoing
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Environmental targets of TUI Destination
Management
“For my friends at TUI, for their commitment to environmental protection.”
David Meca, Spanish long-distance
swimmer and extreme sports athlete
Tunisie Voyages, Tunisia
Project/activity
Status
Target 2004–2006
Close-to-nature tours and excursions
Development of new tours and excursions for nature
lovers, such as hiking and trekking tours
Communication of environmental criteria and TUI
environmental guidelines to the staff
Ongoing evaluation and further development in
co-operation with special providers
Ongoing
Project/activity
Status
Target 2004–2006
Training concept focussing on environmental
aspects for tour guides
Development completed. Test phase
Ongoing expansion of the monthly destination
training courses focussing on the environment in
all destinations in summer 2004
Project/activity
Status
Target 2004–2006
Creating a Spanish-wide environmental
network for all TUI España regions
Appointing TUI España environmental co-ordination
team incorporating the various regions (Canaries,
Balearics, Andalusia, Catalonia)
Biodiversity
Active involvement in the Protection of Species
Diversity on the Canaries Working Group
Conferences and meetings with business associations
and regional governments
Implementation in co-operation with the environment
commission of the ASHOTEL hotel association
(Asociación Hotelera y Extra-hotelera de Tenerife,
La Palma, La Gomera y El Hierro)
Creating the basis and conditions for internal cooperation on environmental aspects, and using
this as the basis for developing co-ordinated
activities at a national and international level
(e.g. certification)
Active implementation of the measures developed
by the working group and further continuation of
the work
Ongoing expansion of communications activities
TUI Service, Switzerland
TUI España
Spain-wide use of CD-ROMs covering
“Environmental management in hotels”
(in Spanish)
From 2004, use by TUI Group contractual
partners on Tenerife. Step-wise throughout
Spanish market.
53
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Environmental targets of TUI Hotels & Resorts
Iberotel
Project/activity
Status
Installing a solar energy plant (parabolic collect- Installation completed
ors) to air-condition the Iberotel Sarigerme Park
Research project with the University of Stuttgart Preliminary study carried out. Co-operation initiated
and German Ministry of Education and Research
(BMBF) on bio-gas extraction and exploitation
in sewage works
Target 2004–2006
Further development of the system so that the
investment is largely paid for by energy savings
Introduction of innovative technologies in TUI
hotels for climate and water protection
Dorfhotel
Project/activity
Status
Target 2004–2006
Introduction of an ISO 14001 environmental
management system at Dorfhotel Fleesensee
Successful certification
Certification according to ISO 14001 in March
2004
Status
Target 2004–2006
Grecotel
Project/activity
Introduction of ISO 14001 environmental
management systems
Implementation of a health hygiene system
(HACCP)
Environmental management system according to ISO
14001 successfully introduced in Grecotel Pella Beach
Successful implementation in almost all Grecotel complexes in 2003 and incorporation of HACCP specifications
for purchasing policy in Grecotel operation standards
Installing desalination plants for drinking water Use of desalination plant at Grecotel Mykonos Blu
production
Permanent implementation and expansion of Implementation of numerous energy saving measures
energy saving measures and use of renewable in Grecotel complexes; reduction of oil consumption by
energies
40–50 % in 2003 thanks to the installation of solarpanels
Systematic introduction of EMS in all Grecotel
complexes, certification according to ISO 14001
Implementation and certification of the system
in all complexes
Installation of similar desalination plants in
Grecotel hotels in Soinio and Corfu
Continuation of activities particularly with respect
to use of pro-climate gas appliances for hot water
production
Nordotel
Project/activity
Status
Target 2004–2006
Certified environmental management
Use of renewable energies
Implementing EMS according to EMAS in Nordotel hotels Ongoing
Expansion of the programme to use renewable solar
Ongoing
power in hotels on Lanzarote
Robinson
Project/activity
Status
Target 2004–2006
Achievement of Austrian Environmental Label
for Robinson Clubs in Austria
Robinson Club Ampflwang awarded label in 2003
Receipt of Austrian Environmental Label planned
for Kleinarl and Schlanitzen Alm clubs
Ongoing continuation of activities
Resource conservation and technical
innovations
54
Communication of environmental activities via the
internet, investor brochures, catalogue pages, customer
information and staff training
Co-operation with schools on environmental issues
Installation of Building Management Systems (BMS)
and numerous water and energy saving measures in
Robinson Clubs
Ongoing, various measures planned, particularly
for the new Kleinarl Robinson Club in Austria
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Environmental targets of Logistics/Industry
Hapag-Lloyd Container Line is in the
Clean Cargo Working Group of the
Business for Social Responsibility
organisation (BSR). Environmental
management at Hapag-Lloyd Container Line gained ISO 14001 environmental certification in 2003.
Project/activity
Status
Target 2004–2006
Container ships successively moving over to
TBT-free underwater paint
Elaboration of first Hapag-Lloyd Container
Line Environmental Report
Internal communication of quality and environmental management, and environmental goals
Reducing fuel consumption and associated
NOx emissions by introducing technical
innovations in container ships
Almost complete implementation amongst
container fleet
In preparation
All container ships will have pro-environment
underwater paint by 2005
Publication in 2004
Setting up courses as part of the general training
programme for new staff
The first container ship with “electronically controlled
engine” currently under construction
Ongoing
Project/activity
Status
Target 2004–2006
Planning phase for OHRIS certification in 2003
(Occupational Health and Risk Management System)
Quarterly staff information on status of achieving
environmental goals
All trainees take part in a special one week long
seminar covering issues including environmental
protection and environmental goals
Successful certification in January 2004
Delivery of first container ship with “electronically
controlled engine” scheduled for 15.5.2005
WOLF Air-conditioning
and Heating Technology
Ongoing
55
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Seite 56
Summary Certified environmental management systems. Environmental improvement
processes in TUI destinations 57 Certified
municipal environmental management. Climate change and climate protection. Sustainable
mobility – work in progress 58 “We need
crash barriers.” 59
56
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Certified environmental management systems.
Environmental improvement processes in TUI
destinations
TUI AG Annual
Report 2003
„Without environmental quality,
there is no holiday
quality and no
customer satisfaction.”
Karl J. Pojer,
Director TUI
Hotels & Resorts
Departmental restructuring in TUI
AG means that Group Corporate
Environmental Management has
been part of Human Resources &
Legal Affairs since 1 June 2003. This
institutionalises the close connection
to human resource activities (HR services and HR development) and legal
affairs, as well as the needs of employee representatives – as reflected
in the Group Committee on Health
Safety and the Environment and the
Group Working Group on Sustainable
Tourism. In the TUI AG Annual Report
2003, the section on “Environmental
protection. Partnership and co-operation. Certification for environmental
management” makes a clear reference to the TUI AG environment internet pages www.tui-environment.com
which provide up-to-date information
about new projects and developments
and comprehensively report on the
Group’s environmental activities (p.
84).
Our Group Environmental Reporting 2003/2004 is a significant
move as part of our continuous
improvement process of raising the
profile of the environmental activities
of our Group companies in various
European and non-European countries throughout the tourism value
chain: retail, tour operators, transport,
destination management and hotels,
as well as other segments. The results
shows significant progress “on all
fronts”. ISO 14001 certification in
2003 by various companies including
Hapag-Lloyd Container Line, the
Robinson España hotel company, and
the tour operator TUI Deutschland
pave the way and act as models in
their market segments. These models
again include – in a way unsurpassed
by any other TUI hotel – the Iberotel
Sarigerme Park in Dalaman, Turkey,
which again tops the (world) rankings of TUI Environment Champions
with its continuous best practice and
ongoing environmental innovation.
The experts at Hapag-Lloyd
Container Line, Britannia Airways,
Wolf Airconditioning and Heating
Technology and TUI Deutschland
have produced impressive professional reports. Of the hotel brands,
Grecotel stands out alongside
Nouvelles Frontières’ Paladien Hotels
and Grupotel. A surprise were the
groundbreaking reports by the
incoming agencies Aeolos Cyprus
(whose transport division was
also ISO 14001 certified in 2003),
TUI Bulgaria and Tunisie Voyages.
The ambitious implementation programmes of TQ3 Travel Solutions in
the business travel segment, TUI
España in the broad range of products of its Spanish incoming agencies, and Dorfhotel at its Fleesensee
complex in Mecklenburg-Vorpommern, have all successfully realised
their development phases in 2003.
And even where there is no
certification, the impressive scale of
the improvement process is clearly
demonstrated by the various brands
of TUI Hotels & Resorts which have
achieved remarkable improvements
in their operating performance, as
well as their environmental performance indicators and individual environmental management systems,
not to mention the surveyed environmental satisfaction of their customers.
In this context, we also focussed
in 2003 on environmental improvement processes in TUI destinations
and those implemented by TUI
specific local authorities, in addition
to environmental management in TUI
hotels. As they say in the language
of the TUI Group’s main destination
country: “Hoteles sostenibles en
destinos sostenibles”. A typical
example of our local authority environmental activities in 2003 was
the effective incorporation of our
environmental criteria for destinations in four of our model regions
(Crete, Side/Antalya, Tenerife, Rügen).
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Seite 58
Certified municipal environmental management.
Climate change and climate protection.
Sustainable mobility – work in progress
“Environmental
protection issues
give rise to highly
productive opportunities to enhance
the profile of the
TUI brand in such
areas as: sense
of responsibility,
future-orientation
and forward-looking.”
Market research
study ErnestDichter-Institute
carried out on
behalf of TUI D,
2003
The environmental weaknesses/
strengths of the destinations, and
the opportunities/risks, were reported to the decision makers and local
stakeholders. Typical for this process
is the Costa Adeje district on Tenerife, which is the most important local
authority on the island for TUI tour
operators. The particularly professional and direct co-operation between
TUI Environmental Management and
the local authority, not to mention
the close transfer of knowledge between the two parties, enabled the
Costa Adeje district to become the
first tourism local authority in Spain
to win UNE-EN ISO 14001 certificati-
Community development with TUI
España, TUI UK (Thomson Holidays)
and TUI AG
At an official ceremony in February 2003,
TUI presented the mayor, and deputy
mayor responsible for tourism and environmental development, an award for the
successful ISO 14001 certification of the
Adeje municipality on Tenerife.
58
on. The main focus of the project in
other model regions was the use of
renewable energies on Crete, localauthority waste and landfill management in Side/Antalya, and nature
park development on Rügen/Germany.
The question is often raised in
this context about the extent to
which holidaymakers (consumers)
financially reward these environmental qualities (by higher levels of
bookings or higher prices). Although
we are very well aware that our
“sustainable production model” has
to be matched by the appropriate
“sustainable” consumers – i.e., demand needs to be increased to also
be economically sustainable – we still
primarily put our faith in our process
strategy: “Sustainable environmental
quality-assurance first!” As far as our
marketing activities are concerned
(environmentally-friendly hotels, TUI
Environment Champions, close-tonature excursion products, brochure
information and our environmental
product and process quality guarantees overall) the name of the game
is: “Marketing follows control” and
not the other way round!
And, however promising the
environmental processes and results
achieved by the tour operators,
hotels and destination management,
the focus of our risk assessment is
on transport: an area where we need
to look more closely at “anthropogenic causes of climate change”.
With respect to air package holidays
in particular, and its own airlines
and long-haul travel and low-cost
carriers, TUI has been increasingly
brought into the spotlight of the
political, scientific and environmental
debate. Pressure to take action is
growing, particularly where flights
to and from holiday destinations
become the central criteria for
(tourism critical) sustainability
assessments. Notwithstanding the
erroneous and ineffective proposals for avoidance strategies, which
ignore in particular the environmental as well as the social valueadded effects of air package holidays, we placed a high priority
in 2003 on “mobility and climate
change”. The CO2 reduction programmes implemented by the airlines (e.g. winglet technology, aviation fuel reduction programmes),
energy efficiency in the air (aircraft) and on the ground (hotels),
and the targeted use of renewable
energies, are still our key instruments. As part of group-wide
environmental monitoring throughout the value chain, our questions
on specific CO2 emissions as one of
the critical environmental parameters are raising the general level of
awareness of this problem. Models
of “climate-neutral flying” discussed previously, involving voluntary
CO2 compensation payments, are
not yet suitably developed in our
opinion and their impact on destinations is problematic. We are
therefore increasing in a problemoriented way the development of
the “climate change and climate
protection” issue on the basis of
numerous stakeholder dialogues
from the point of view of the financial community and the international frameworks of the Kyoto Protocol ( joint implementation, clean
development mechanisms), as well
as the results of the start of emission trading in Europe.
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Seite 59
“We need crash barriers.”
Interview with Wolf Michael Iwand, TUI AG Group
Corporate Environmental Management Director,
DER SPIEGEL No. 32, August 2003
SPIEGEL: Around 220 million holidaymakers are expected in the Mediterranean area this year. How many have
booked with Europe’s largest tour operator?
Iwand: Of our 20 million customers, probably around
10 million, of which five million from Germany. We have
around 6 000 hotels and resorts under contract. The
region accounts for around 50 per cent of our total
turnover. It is extremely important for our business.
SPIEGEL: How significant is the increasing environmental impact – sewage problems, mountains of
rubbish, paving over of coastal strips?
Iwand: Our customers may have justifiable aesthetic
criticism here and there, but there is no disaster scenario. This is also confirmed by our continuous environmental monitoring as a tour operator. The progress
since 1990 is very apparent.
SPIEGEL: Isn’t tourism around the Mediterranean in
particular in the process of destroying the very basis
of its existence?
Iwand: There is no doubt that we are both a victim
as well as a culprit. We are actively doing all we can to
improve the situation. In the last ten years, our environmental protection methods have also made a big change
to the overall picture. And the environmental impact
actually diminishes gradually as the level of exploitation
increases.
SPIEGEL: How is that possible?
Iwand: Because tourism structurally replaces old industries such as coastal agriculture and commodities
industries which either ignore or barely heed the needs
of the environment.
SPIEGEL: TUI forces out well-established production
sectors and praises this as a boon for the environment?
Iwand: Absolutely. The more hoteliers pay attention to
environmental quality – also as a result of our pressure –
the more obvious the level of pollution generated by
other industries and local communities themselves. At
the destinations, we try to raise people’s awareness, and
particularly to influence the attitude of the mayor. This is
crucial and only comes about by talking to them direct –
and then things really do change. Good relations with
local politicians are much more important than with tourism ministries.
SPIEGEL: Do environmental projects get the money they
require?
Iwand: Rarely. Environmental goals are often closely
connected with economic objectives in these cases. Only
when money is invested in environmental protection is
there an increase in net product, and only then can all
of those involved benefit from tourism.
SPIEGEL: But it is primarily tourists that waste water
and produce unnecessary refuse.
Iwand: The reverse is actually true: with tourists, we
export environmental protection. On the basis of all my
experience I can say that we need more tourism, not less
tourism, because it is the economic sector of the future.
We need agriculture and forestry, as well as fishing, but
we need a model that goes arm-in-arm with tourism
because otherwise there will not be enough net product
in the Mediterranean.
SPIEGEL: But who wants to spend their holidays with
an ever increasing mass of tourists?
Iwand: That is a matter of taste. However, such a model
would have to be implemented jointly by all Mediterranean states. The Mediterranean needs crash barriers –
although it is naturally very clear that Italy will no longer
go back to the way it was when Goethe paid it a visit.
59
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Seite 60
Outlook Creative intercultural learning and
integration process. Sustainable increase in
environmental value in partnership. Going
beyond – Development sustainably.
60
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Seite 61
Outlook
The complexity of the still continuing Group repositioning and the multidimensionality of the vertical and
horizontal integration of TUI Group companies within
the European market leading tourism group TUI AG,
explicitly demands as part of our international orientation a creative, intercultural searching, learning and integration process for our wide-ranging environmental
sustainability goals. However, the economic and political
environment after 9/11 only currently allows an unostentatious consolidation of the many environmental and
nature protection activities within the TUI Group. We
shall continue to rigorously pursue the continuous
improvement process with which we have achieved
visible and measurable step-by-step results over the
years. Within the framework of our corporate goals and
our voluntary obligations, we not only stand behind our
corporate environmental responsibility towards our
customers, staff, shareholders, stakeholders, financial
markets and civil societies, we also see the non-financial
aspects of our business activities as an integral part of
our product and process strategies. We have set ourselves ambitious goals for 2004-2006 throughout the value
chain and in each company segment (see pages 42 to
50). The following are representative of all of these goals
and reflect the main focus of the activities for TUI companies:
Continuing efforts to raise the awareness of staff and
ongoing management coaching by intensifying training
activities, by closer integration and active co-operation
within the TUI Environmental Network (TEN!) and the
online provision and exchange of relevant expertise.
Quantitative and qualitative intensification of internal
Group environmental reporting and development to
control on the basis of environmental performance
indicators.
Further development of strategic goals and operative
implementation to maintain biological diversity by the
touristic invalorisation of national parks together
with UN and non-governmental organisations.
Establishment and extension of stakeholder cooperation and public-private partnerships within
European source markets and worldwide destination
countries.
Special support for local, community and regional
development programmes within the framework
of Agenda 21 processes in TUI destinations and
destination partnerships.
Greater consideration of social aspects within the
environmental enhancement process (value-added
and identification effects; reduction in poverty) in TUI
destinations and developing countries in particular.
Integration of TUI environmental protection and
nature conservation activities, and the environmental
management systems of TUI companies in the
sustainability management system of TUI AG.
Strengthening the overall understanding of leadership
and the pioneering role of TUI AG within the family of
our companies and partners at home and abroad in
the sense of corporate social responsibility.
What we previously said on the way from Rio to Johannesburg at the World Summit on Sustainable Development (WSSD) in Johannesburg and the International
Year of Sustainable Tourism (IYE) 2002, still stands in its
entirety: When we talk about “value added” and “value
enhancement” we always also talk about our “corporate
value”: Going beyond – Development sustainably.
Continuous roll out of environmental certification of
Group companies and premises of TUI operations.
Continuous monitoring of “climate change and
mobility development” issues with a special focus
on the establishment of practice-based technical
expertise, also to adapt to climate consequences.
61
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Seite 62
Index of all Group companies
named in the report
Group company
Country (abbr.)
Page
TUI AG
Germany (D)
3, 5, 7, 9, 12, 13, 14, 15, 16, 20,
21, 22, ,23 24, 25, 26, 29, 30, 31,
32, 33, 34, 35, 36, 40, 41, 43, 45,
47, 48, 52, 57, 58, 59, 61, 66, 67,
68
Distribution
TUI Interactive
TUI Leisure Travel
TUI ReiseCenter Austria
Germany (D)
Germany (D)
Austria (A)
13
13, 14, 24, 28
13
Business Travel
Germany (D)
13, 20, 31, 50, 57
Tour Operators
Jetair
Gulet Touropa Touristik
Nouvelles Frontières
Spinout SportTours
TUI Austria
TUI Deutschland
Belgium (B)
Austria (A)
France (F)
Switzerland (CH)
Austria (A)
Germany (D)
13, 31, 50
13
13, 30, 31, 37, 50, 57
37
13, 41
9, 13, 16, 19, 21, 22, 23, 31, 36,
40, 41, 43, 45, 49, 57, 58, 67
13, 31, 36, 39, 44
TUI Nederland
TUI Nordic/Fritidsresor/
Finnmatkat/Star Tour
TUI Polska
TUI Suisse
TUI UK/Thomson Holidays
Wolters Reisen
62
{
Netherlands (NL)
Denmark (DK)
Finland (FIN)
Norway (N)
Sweden (S)
Poland (PL)
Switzerland (CH)
Great Britain (GB)
Germany (D)
}
11, 13, 30, 31, 35, 36, 39
41
13, 31, 37, 41
10, 13, 30, 31, 35, 37, 50, 58
13
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Seite 63
named in the report
Group company
Country (abbr.)
Page
Germany (D)
13, 17, 25, 38, 51, 66
13, 24, 25, 31, 33, 38, 51, 57
Corsair
Hapag-Lloyd Flug
Hapag-Lloyd Express
Thomsonfly
Great Britain (GB)
Denmark (DK)
Finland (FIN)
Norway (N)
Sweden (S)
France (F)
Germany (D)
Germany (D)
Great Britain (GB)
Destination Management
Aeolos Travel
African Travel Concept
Danubius Travel
Mex-Atlántica Tours
Pollman’s Tours & Safaris/
Ranger Safaris (ARP Group)
Schwerin Plus Touristik
Tantur Turizm Seyahatat
Thomson Services Malta/TUI Malta
Travco
TUI Bulgaria
TUI España
Cyprus (CY)
South Africa
Romania (RO)
Mexico (MEX)
Kenya (KE)
Tanzania (TZ)
Germany (D)
Turkey (TR)
Great Britain (GB)
Egypt (ET)
Bulgaria (BG)
Spain (E)
13, 19, 30, 43, 52, 57
13
13
13, 30, 52
TUI Hellas
Tunisie Voyages
Ultramar Express Dominicana/
TUI Dominicana
World of TUI Cars
TUI Service
Greece (GR)
Tunisia (TN)
Dominican
Republic (DOM)
Spain (E)
Switzerland (CH)
Airlines
TUI Airline Management/
TUI Airlines
Britannia Airways
Britannia Nordic
{
}
}
13, 25, 38, 51
13, 25
13, 24, 25, 51
13, 25
13
13, 30, 31, 33, 38, 52
13
13, 52
30
30
13, 29, 57
13, 20, 23, 30, 34, 38, 40, 53,
57, 58, 67
13, 30, 35, 38
13, 53, 57
13, 30
13, 29
13, 14, 38, 41, 43, 45, 53
63
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Seite 64
named in the report
Group company
Country (abbr.)
Page
Hotels & Resorts
Atlantica Hotels & Resorts
Dorfhotel
Gran Resort Hotels
Grecotel
Germany (D)
Cyprus (CY)
Germany (D)
Spain (E)
Greece (GR)
Grupotel
Iberotel
Spain (E)
Germany (D)
Magic Life
Nordotel
Paladien Hotels
RIU Hotels
Robinson
Austria (A)
Spain (E)
France (F)
Spain (E)
Germany (D)
2, 13, 17, 20, 37, 54, 57
13
13, 20, 23, 29, 30, 43, 54, 57
13
13, 20, 24, 30, 31, 35, 37, 40,
43, 44, 54, 57, 66
13, 20, 30, 42, 57
13, 19, 24, 28, 30, 31, 37, 40,
43, 44, 54, 57
13, 20
13, 20, 24, 28, 54
13, 57
13, 24, 29, 30, 31
2, 9, 13, 16, 19, 24, 28, 29, 30,
31, 37, 40, 43, 54, 57
Logistics/Industry/
Corporate Real Estate
Algeco
Corporate Real Estate/
Salzgitter Güterverwaltung
France (F)
Germany (D)
19
13, 47, 68
Germany (D)
11, 13, 16, 19, 24, 29, 31, 35,
38, 55, 57
9, 13, 30, 31, 35, 38, 39, 43, 50
13, 19
13, 55, 57
Hapag-Lloyd Cruises
VTG Lehnkering
WOLF Airconditioning and
Heating Plants
64
Germany (D)
Germany (D)
Germany (D)
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TUI AG
Seite 65
Distribution
Business Travel
Tour Operators
Airlines
Destination Management
Hotels & Resorts
Logistik/Industry/Corporate Real Estate
65
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Seite 66
Let’s keep in touch: www.tui-environment.com*
Multi-Stakeholder-dialogue via Internet
Group Environmental Management System
TUI AG sustainable development policy
Environmental policies of TUI affiliated
companies
Organisation of the TUI Environmental
Network
Cooperation
– econsense – Forum for Sustainable
Development of German business
– Tour Operators’ Initiative
– Agenda 21
– DRV Environment and Culture
Committee
– Sustainable Tourism Initiative
Environmental monitoring
Environmental commitment of TUI AG
affiliated companies / Information in the
internet
Internal environmental protection
Environmental reporting of affiliated
companies since 1994
– WDCS and ACCOBAMS
– M.E.E.R. e.V.
– TORTUGAS
– Forest fires in the Mediterranean
– Loro Parque Fundación
Animal protection
Concepts of sustainable development
in destinations
TUI International Environment Award
– EUROPARC
– Blue Flag/FEE
– CIPRA
– GOB Menorca
– STPS (Archelon)
– Baobab Trust Kenia
– Die Freiwilligen von Bodrum
Destination collaboration
TUI Environmental criteria for
destinations
International biodiversity conservation
projects
– UNESCO World Heritage
– EUROPARC Federation
– GOB Majorca
– Aldabra Marine Programme
– National Marine Park Zakynthos
Hotels and the Environment
TUI Environmental criteria for
destinations
– Environmental monitoring of TUI
hotels since 1992
Consumer protection by informing
guests
TUI Environment Champion Laureates
since 1997
Environmental management and environmental commitment of TUI hotel
companies
– Sustainable development at Grecotel
– Regenerative energy sources
– Improvements in eco-efficiency
– Animal protection
Mobility and Climate Protection
TUI Environmental Criteria for transportation
– DRV carrier checklist
Holiday mobility
– Can flying be sustainable?
Faraway tourism and climate change
Environmental commitment of TUI
airlines and container navigation
– Technical innovations
– Efficiency enhancement
– Effizienzsteigerungen
– Animal and species protection
Climate protection
– Djerba Declaration on Climate Change
Climate Change
– Managing the Economics of Climate
Change – TUI policies, programmes
and actions related to climate
impacts
TUI AG Environmental Management
Team at a glance
Environmental glossary
– From “Alternative Energy” to “Zero
Emission Vehicle” – Environmental
vocabulary and abbreviations
66
Document Center
– Reports on environmental protection
activities
– Basic documents and key issues
– Downloads TUI Environmental monitoring
– Brochures and documents of TUI
* Release: 06/2004
Service & Documents
.com*
17.10.2004
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Seite 67
“We are committed to protecting the
environment and nature”
TUI AG Group Corporate Environmental Management (from left):
Mike Brauner, Kerstin Sobania, Mila Dahle, Alejandro Hidalgo (TUI E), Katja Hoer,
Annkathrin Reiner, Dr Wolf Michael Iwand, Inga Schnapauff (TUI D), Thomas Himstedt.
Not in the picture: Ramona Thies, Andreas Koch (TUI D)
Imprint
Editing
Thomas Himstedt, biologist, e-mail: [email protected]
Mila Dahle, economist, e-mail: [email protected]
Editing support
Mike Brauner, Annkathrin Reiner, Kerstin Sobania
Organisational co-ordination
Katja Hoer, Ramona Thies
Responsible
Dr Wolf Michael Iwand
Printing:
Benatzky Druck &
Medien, Hannover,
certified in
accordance with
ISO 14001
Karl-Wiechert-Allee 4
D-30625 Hanover
Printed on recycled
paper RecySatin
(80 % reclaimed fibres
and 20% woodfree
fibres, produced
without chlorine
bleaching)
Telephone
Fax
E-mail
Internet
Art Direction
and Production:
Michael Kalde
www.add-wise.de
We look forward to a lively dialogue!
Please send us your comments and ideas.
+49 (0) 511 566-2201
+49 (0) 511 565-2222
[email protected] (the TUI environment hotline)
17.10.2004
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Seite 68
The forests in Lower Saxony administered by Corporate Real Estate (Salzgitter Güterverwaltung) are part of TUI AG’s real estate portfolio. They are sustainably managed
and PEFC certified (Programme for the Endorsement of Forest Certification, former
Pan-European Forest Certification). As landscape conservation zones, the forests are
important local recreation areas and refuges for endangered flora and fauna.
Karl-Wiechert-Allee 4
D-30625 Hanover

Environmental targets of TUI AG

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