9th Annual ECRA/ESA Licence Holder Meeting Welcome!

Transcription

9th Annual ECRA/ESA
Licence Holder
Meeting
Welcome!
Mississauga – October 6, 2015
Opening Remarks
Entering tenth year of province-wide licensing
2005
Electrical Contractor
Licensing Becomes
Law
2006
ESA Accepts Licence
Applications
2007
Electrical Contractor
Licence Required
2007– 2010
12,554 Licences
Issued
2013
Enforcement
Activities Increase
2014
First-Ever Jail Time
Conviction
2014
Electronic Master
Electrician
Launched
2
2015 LICENCE HOLDER MEETING ● OCTOBER 6, 2015
Agenda
1:00-2:15
p.m.
Speakers
2:15-2:30
p.m.
Break
2:30-3:30
p.m.
Matters
Speakers
Opening Remarks/ Overview of FY2015
Compliance & Enforcement Update
Financial Update
Normand Breton, ESA
Report from ECRA Advisory Council
Louis Violo, ECRA Chair
Customer Service Centre Update
Eric Kingston, ESA
Awareness Campaign
Kathryn Chopp, ESA
Ontario Electrical Safety Code Update
Nansy Hanna, ESA
Q&A
Presentation: Smart Home of the Future Independent Electricity System Operator (IESO)
3
Report from ECRA
Advisory Council
Louis Violo, ME
ECRA Chair
ECRA Advisory Council
ECRA Members
• Larry Allison, AMCTO
• Sean Bell, UCAO
• Fred Black, ECAO
• John Buchanan, CAC
• Deb Mattina, AMCTO
• Diana C. Miles, ESA
• Gary Oosterhof, OEL
• Louis Violo, OEL
• Brian Smith, ESA
5
ECRA Mandate
To seek feedback, monitor, review and provide
advice and recommendations to the ESA on
matters related to licensing, examination,
registration and certification of persons or
businesses for different types of electrical work
throughout the province of Ontario.
6
FY2015 Accomplishments
Awareness Campaigns
• Hire a Licensed Electrical
Contractor
• ESA 2015-2020 Corporate
Strategy
• Development of Discipline
Guidelines
7
Questions?
Questions or ideas? ECRA would like to hear from you!
We look forward to working with ESA representatives to answer
any questions you may have about ECRA.
Thank you for your support and attendance.
8
ESA’s Results and
New Strategy
Normand Breton, Registrar and Director,
Contractor Licensing and Powerline Safety
Harm Reduction Strategy 2010-2015
Goal: Reduce electrical
related fatalities by 30%
Achieved: 37% reduction
Good results, but more work to
do. Fatalities, injuries and risk
still persist.
10
3 Strategic Goals
Accelerate Improvements in Safety
ESA will seek to improve the state of electrical safety in Ontario by
accelerating the reduction in the rate of electrical fatalities and
critical injuries over the next five years.
Increase Compliance to Electrical Safety Regulations
ESA will seek to increase the rate of compliance with electrical
safety regulations over the next five years where required.
Ensure Strong Public Accountability
ESA will ensure stakeholders recognize us as an effective, publicly
accountable organization.
11
Safety
Priorities:
1. Electrical workers working live while doing repair and
maintenance;
2. Members of the public and construction trades making
contact with powerlines; and
3. Electrical fires in homes.
• Collaborate: Share our insights and learnings so there can be
collaborative action to address leading safety risks.
12
Compliance
Measure: increase renovation wiring
work captured by ESA’s compliance
processes by 7.5% over five years – a
significant shift in work coming into the
compliance system.
• Continue to target compliance in all
four areas of regulatory responsibility
• Renovations are a significant area of
non-compliance
• Industry estimates of underground
economy: 50%+ residential, 13%
commercial/industrial
13
Customer Service
Centre Update
Eric Kingston, General Manager
Customer Service Centre
Messages from last year...
• Long wait times during peak seasons
• Contractors very frustrated
• Significant investment to understand the problem
and design solution
• Interim steps taken did help – but were not permanent
ESA’s commitment: 70% of calls answered within 30 seconds by
next busy season.
2015
Service Recovery Plan
Be Accessible
Be transparent
Reduce Wait
Times
16
• Stop blocked calls
• Add more phone lines
• Extend hours, Saturdays
• Increase late shift staffing
• Inform the caller on wait times
• New IVR functionality: place in queue, wait
time, new messaging
• Increase capacity
• Permanent hiring underway
• Temp hiring for peak season
What happened?
Dramatic reductions in call wait time
3 Year ASA (weekly)
14:24
12:00
FY14
FY15
FY16
9:36
7:12
4:48
2:24
1:12
1:131:06
1:02
1:10
0:55
0:510:520 :510:51
0:37
0:36
0:33
0:22 0:290 :270:29 0:23 0:23 0:280:230:290 :28
0:210 :20
0:11 0:16
0:00
Week Apr Apr May May Jun
W2 W4 W2 W4 W1
17
Jun
W3
Jul
W1
Jul
W3
Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec Jan
W5 W2 W4 W2 W4 W2 W4 W2 W4 W1 W3 W1
Jan
W3
Feb Feb Mar Mar
W1 W3 W1 W3
CSC met its service level commitment
2 Year Service Level (weekly)
100%
90%
FY14 (na)
FY15
FY16
objective
80%
70%
60%
50%
40%
30%
20%
10%
0%
Week Apr Apr May May Jun
W2 W4 W2 W4 W1
18
Jun
W3
Jul
W1
Jul
W3
Jul Aug Aug Sep Sep Oct Oct Nov Nov Dec Dec Jan
W5 W2 W4 W2 W4 W2 W4 W2 W4 W1 W3 W1
Jan
W3
Feb Feb Mar Mar
W1 W3 W1 W3
Levers of Service
19
Volume
Staffing
Productivity
Quality
FY2016 CSC Plan
Enhancing Customer Service by:
•
Developing a world-class CSR
•
Continued workforce management
•
An improved facility
•
A focus on YOU the customer
•
Improving online self-service
20
Compliance and
Enforcement Update
Compliance
Enforcement
Directed at those who operate an electrical contracting business
or act as a Master Electrician without a licence.
It is an offence to hire an unlicensed Electrical Contractor or
Master Electrician.
Discipline
Directed at those who hold an Electrical Contractor or Master
Electrician licence but are no longer meeting obligations
22
Overarching Enforcement Philosophy
ESA pursues charges against individuals where there a
strong likelihood of conviction and where we can make the
greatest impact on safety.
23
Enforcement Case 1- Garmack/Elpotech
Convicted of doing electrical work without an electrical
contractor licence:
•
Elpotech
•
Fined $8,000 plus victim surcharge on 8 counts
•
Fined $2,000 plus victim surcharge on an additional 2 counts
of working without a permit
•
LEC was taking permits on behalf of an unlicensed contractor
Convicted of permitting an unlicensed contractor to do work:
•
Garmack Electric
•
Fined $8,000 plus victim surcharge on 8 counts
24
Enforcement Case 2 - Thompson /
Ormerod
LEC had a job, lost their DME (and only electrician)
• Hired unlicensed contractor to do the work.
Convicted of hiring an unlicensed contractor:
• Bill Thompson, GM for ICI Building Services
• Fined $750 plus victim surcharge
Convicted for doing electrical work without an electrical
contractor licence:
• Simcoe Industrial Maintenance Inc. 1806362
• Fined $750 plus victim surcharge
25
Enforcement Case 3 – Miranda
Unlicensed Contractor convicted
for the fourth time in 2015
• Fined $10,000
• First conviction in 2008; total fine
larger than previous
• ESA will seek jail time for future
offences
26
Fine Amounts of Unlicensed
Contractors
$4,000
$3,500
$3,000
Average
fine total
per
unlicensed
contractor
$2,500
$2,000
$1,500
$1,000
$500
$0
2008
2009
2010
2011
2012
2013
ESA Fiscal Year
All fines are administered and paid to the Court.
27
2014
2015
Convictions
• “Plugged In” contains a feature
highlighting recent convictions
• For more information please
visit the ESA website:
www.esasafe.com/contractors/
esa-newsletters
28
Complaint Process
• Confirm a contractor has an Electrical Contractor Licence at
www.esasafe.com
• Formal complaints: [email protected]
• Provide minimum information
• Company name
• Site address
• Work being performed, when it was done
• Provide your information (confidentially) to get an update
upon conclusion of investigation
29 2015 LICENCE HOLDER MEETING ● OCTOBER 6, 2015
Complaint Statistics
Complaints
FY14
FY15
Total Complaints Received at Harm
Reduction Services
(via phone, email, fax, mail)
1655
1821
Resolved at initial level, no further action
333
429
Unlicensed Contractor
Enforcement
650
724
Licensed Electrical Contractor / Master
Electrician Discipline
673
668
30 2015 LICENCE HOLDER MEETING ● OCTOBER 6, 2015
Warning Notices
Top categories
• Working without a permit
• Permitting unauthorized
person(s) to carry out
activities
• Unauthorized connection
31
Permit Compliance
35
30
25
20
% of Contractors 2015
15
10
5
0
0
1-10
11-20 21-50
>50
Permits Permits Permits Permits Permits
32
What the data shows us…
Total Notifications
Notifications
400K
Total
Notifications
by LECs
300K
2012
33
2013
2014
2015
What the data shows us…
% of LECs with <10
Notifications per Year
50%
41.7%
38.1%
39.2%
39.4
50
36.4%
25%
36.4
37.9
41.4
25
2012
34
Average # of Permits per LEC
2013
2014
2015
2012
2013 2014
2015
Next Steps
Increase enforcement
• Targeted at unlicensed
contractors
• Risk-based approach
Increase compliance
• Key corporate goal
• Focus on commercial and
residential renovations
• Increase items included in
notifications by 7.5%
35
Financial Review
Contractor Licensing
FY 2014
FY 2015
Total revenue:
3.88 million
4.13 million
Total Expenses
3.72 million
4.03 million
• Licensing revenue drivers: new licenses, exam and fee increase
implemented two years ago
• Expense drivers: wage inflation, rising pension and other postemployment benefit costs, legal fees, higher ministry fee and variable
exam costs
37
Expense Breakdown
FY 2015 Allocation of Revenue
Corporate Services
26%
21%
ECRA/Other
4%
19%
30%
38
Communications
and LEC Awareness
Licensing
Administration
Licensing
Enforcement
Encouraging Ontarians
to Hire an LEC
Presented by: Kath Chopp, General Manager,
Communications & Stakeholder Relations
40
Didn’t see it?
41
Objective & Strategy
Objective:
Hire an LEC for electrical work
Target Audience:
• Sensible Suburbanites planning to renovate
• Primarily women 30-65
• Concerned about family safety, abiding by laws, not cutting
corners
• Leading reno design project and research
• Online home décor sites, blogs and retailers
42
Key Takeaway
Consumers who saw ads
are twice as likely
to hire an LEC
43
Mobile-friendly tool = mobile ads
44
LECstore.ca
Engage and encourage
LECs to participate in
the campaign:
• Lawn signs
• Door hangers
• Web/digital creative
• Truck magnets
• T-shirts
45
BREAK
46
Future of Licensing
Licensing Vision 2015-2020
Where do we want to be in 2020?
• Electrical trades work safely; fewer
injuries and fatalities
• Compliance improves
• Fewer unlicensed individuals
• Greater permit compliance
• LECs more accountable
• Greater public awareness:
consumers ask for LECs by name
Collaboration is key
48
Proposed 2015 Ontario
Electrical Safety Code
Nansy Hanna
Director, Engineering and Program Development
Electrical Safety Authority
Ontario Electrical Safety Code
UPDATE
• June 2015: ESA recommended government adopt new
• New Code combines CSA Canadian Electrical Code and
Ontario-specific amendments
• ESA seeking approval from Minister of Government and
Consumer Services
• ESA recommends May 2016 effective date
Plans for the sale and distribution of the new Code
are underway
50
New distributor for OESC 2015
• Canadian Standards Association
Every purchaser of the 2015 OESC
will have access to the Bulletins
Available formats
• Hard Copy
• Electronic
• PDF
• Interactive e-Code
• Online
51
Why are bulletins important?
Bulletins provide interpretations to help LECs do
Code-compliant work
• Improves safety
• Saves time – fewer defects means you can move on
to the next job
ESA research: LECs want bulletins but cost is a factor
• 78% interested in receiving them
• 57% cited cost as a barrier
• 80% said they would buy if cost effective
52
Background – 2012 OESC
• 2012 OESC distributed by Orderline
• Hardcopy and ePak available
• Bulletins separate from the OESC
53
Proposed 2015 Prices
THAT’S
40% OFF!
54
Formats Overview
Interactive e-Code:
•Compatible with:
•
•
•
•
•
Computer
Tablet
iPhone/Android
Windows
iOS
• Code and Bulletins in one package
55
Formats Overview
PDF and Hardcopy
• User will purchase desired
format and receive a copy of the
OESC only
• User will also receive an access
to the Bulletins with an internet
connection
56
2015 Ontario Electrical Safety Code
OESC will be effective in May
2016, pending government
approval.
LECs will be notified when Code
books will be available for
purchase from CSA’s website.
57
MAY 2016
The Smart Home of
the Future
David Barrett, IESO
Question and Answer
Session
59
Feedback Survey
60
9th Annual ECRA/ESA
Licence Holder
Meeting
Thank you!
Mississauga – October 6, 2015

9th Annual ECRA/ESA Licence Holder Meeting Welcome!

Transcription

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