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EMPLOYEE PURCHASE PROGRAM
Experience
sticker shock
In a good way.
You’re in luck. Your company and
Dell have teamed up to offer you
exclusive discounts on new Dell
computers through the Dell Employee
Purchase Program (EPP). Simply
put, the Dell EPP is a way for you
to get the best price on a new Dell
computer, period. As a member,
you enjoy all of the selection and
promotions available to other Dell
Home and Home Office customers
— plus additional savings of up to 12%.
Taking advantage of the savings is easy.
We’ve included answers to frequently
asked questions here. For even more
information, call 1.800.695.8133
What you need to know about EPP
Q: Why is this the best deal on a Dell computer
for home?1
A: With EPP, you have access to exclusive
savings not available to the general public.
—S
ave up to 6% on all Dell™ XPS™ and
Inspiron™ computers.
—D
ouble those savings (up to a total 12% off)
by selecting 3 or 4 years of In-Home Service2.
— Save even more when Dell computers are on
sale — discounts are taken on top of most generally
advertised Dell Home and Home Office prices
and promotions. (Some special offers and coupons
may be excluded.)
— Enjoy additional exclusive discounts and
offers not available to the general public.
Systems priced
before tax, fees, shipping and handling
Base Discount
Up to $800
$800
up to $1600
2%
4%
Discount with 3- or 4-
4%
8%
year In-Home Service2
$1600
and Above
6%
12%
Best Deal
EMPLOYEE PURCHASE PROGRAM
Q: How do I learn more? How do I place my order?
A: Simple.
— Visit our Web site at www.dell.com/eppbuy
— Speak to an EPP sales consultant who will be happy to answer your questions, help you configure a system
that’s best for you, and even take your order. Call us at 1.800.695.8133
— Or, visit your company’s site at Premier.Dell.com
Q: What payment options do I have?
A: There are two ways you can pay for your new Dell system:
— Dell Financial Services offers the Dell Preferred Account,™ a convenient payment option that fits your budget!
The quick and easy application process is handled online or over the phone. Get a credit decision in seconds
and, if you qualify, have your new Dell computer on its way to you within days. The Dell Preferred Account
offers 24/7 online account management (dellfinancialservices.com), special offers from select partners,
exclusive savings on Dell products, no prepayment penalty, and no annual fees.
— Dell accepts most major credit cards, including MasterCard, VISA, American Express and the Discover Card
when you purchase online or over the phone.
r
Q: What about service and support after I purchase my Dell computer?
A: Dell has a reputation for providing excellent service and support 24/7.
— In-Home Service2 is available on Dell home computers. Usually we can fix your problem online or on the phone
without a service call. If not, a Dell technician will troubleshoot with you online or over the phone to figure out
if a part is broken. Then, if you need a part, the replacement part can be shipped for next business day delivery,
and if necessary, a third-party technician can be there to install it.
— Dell on Call Phone Support Service3. We provide a toll-free Hardware Support line that is available 24 hours a
day, seven days a week for your Dell system.
Q: How do I become eligible for the Dell Employee Purchase Program?
A: You already are eligible simply by working for your participating company. You’ll be asked to verify your
Member ID when you order.
Q: How can I track the status of my order?
A: Once you’ve placed your order and have received your order number, use Dell’s online order status tracking
system at www.dell.com/eppbuy
You can see at a glance where in the ordering, manufacturing and shipping process your new system is. Better
yet, you can register online for Dell Order Status Service, which will alert you by e-mail when your new computer
is shipped! Or if you don’t have Internet access, track your order by calling 1.800.695.8133
Q: Does Dell offer a return policy?
A: D
efinitely. Most products are backed by our Return Policy. Under this policy, you may return eligible products
that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and
handling and applicable return or restocking fees. To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period applicable to the product you
want to return. Some restrictions apply. For more information about Dell’s Return Policy, please refer to:
www.suppport.dell.com, click on Customer Service, click on Returns.
Q: Will my personal information be secure if I order online?
A: Y
es. Your right to privacy is a primary concern with us. When you visit our Web site, we help you maintain
control of your personal information on the Internet. Dell works with strict guidelines to protect the information
you provide during a visit to our Web site. For more information about Dell’s privacy policy or information usage
guidelines, please refer to http://www.dell.com/us/en/gen/misc/policy_000_policy.htm.
HEY, GET IT HERE >
r
www.dell.com/eppbuy
800.695.8133
MEMBER ID: PS91916314
DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by CIT Bank, who determines qualifications for and terms of credit. Promotion eligibility varies and is determined by CIT Bank. Qualifying for DPA does not guarantee
promotion. Taxes, shipping, and other charges are extra and vary. Minimum monthly payments are the greater of $15 or 3% of account balance.
ALL ORDERS ARE SUBJECT TO APPROVAL AND ACCEPTANCE BY DELL. Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. Valid for U.S. Dell Employee Purchase Program
new purchases only. Dell reserves right to cancel orders arising from pricing or other errors.
1
EPP discounts taken on top of most generally advertised Dell Home and Home Office prices and promotions (some Home and Home Office special offers and coupons may be excluded).
2
May be provided by third-party. Technician dispatched if necessary following phone-based troubleshooting. Availability varies. See dell.com/servicecontracts for details.
3
DELL ON CALL PHONE SUPPORT SERVICE: See www.dell.com/delloncall for terms and conditions. Phone based troubleshooting and how-to questions only; onsite assistance, repair services or parts not covered; subject to change.