1

1
This manual is a summary of the rules, regulations and
Articles found in the M39, M41, ELM, and the National
Agreement
THE PURPOSE OF THIS MANUAL IS:
1. To provide the supervisors and managers with a “pocket sized”
quick referenced to the rules and regulations pertaining to the
daily duties and responsibilities of the delivery unit employees.
2. To provide a source for quick and accurate answers, along with
references, to the more common questions and inquires that
arise during the supervision of a delivery unit.
3. To provide tools for the supervisor to insure the safe, effective
and efficient operations of a delivery unit.
This manual in divided into 10 major sections.
1. General duties and responsibilities of the city carrier.
2. The rules and regulations outlining the duties and proper
procedures for office performance. This section includes
checklists to be used during your office observations.
3. The rules and regulation outlining the duties and proper
procedures for street performance. This section includes
checklists to be used during your street observations.
4 - 7 The next four sections of this manual contain
information and indexes that will be useful in the daily
operation. This section also contains a "Fast Lookup Index"
to help find the regulations that are discussed in this manual.
This index lists the location of the rules and regulation you
need - fast. Also in this section is the "Subject Matter and
Reference Index". This guide can be used for quick look-up of
rules, regulations and procedures that are not specifically
covered in this manual. This section also notes other sources
for the rules, regulations and procedures that are cited in this
manual.
2
8. This section of PRIM answers the most common questions
concerning the Route Edit Books.
9. Section 9 covers the topics of Attendance, Uniforms
and attire, Supervisor's Tools, Office and Street Management,
Special Inspections, Minor Adjustments and MSP.
10. Section 10 is an overview of DOIS. The major reports are
discussed.
3
Table of Contents
page(s)
Section 1
General Duties and Responsibilities
Security
Safety
Sick Leave
FMLA
Neatness/Example
Courtesy
Collection Test
1-2
2-3
3
4
5
5
5
Section 2
Office Duties
Observation Checklist
6-7
8-9
Section 3
Street Duties
Observation Checklist
10-11
12-13
Section 4
AVUS Procedures
14 - 16
Section 5
Grievance File Checklist
Denial of Light Duty
Discipline – Vehicle Accident
Denial of Special Inspection
Overtime
Casuals worked in lieu of PTF’s
Demand for medical certification
Discipline – AWOL or Attendance
Letter of Demand
Bid Job reversion
Holiday scheduling
All disciplinary actions
Crossing Crafts
17-21
17
17
18
18
18-19
19
19
20
20
20
20
21
Section 6
Subject Matter and Reference Index
22 - 27
4
Section 7
Fast Find Index
27 - 31
Use this section if you need to find the rules, regulations or
procedures FAST! This is a handy guide for the sources, sections
and references (quotes from the manuals) that are covered in
PRIM.
Section 8
AMS and Route EDIT BOOKS HELP 32-36
Checklist
Use this guide if you need answers to questions concerning
Route Edit Books (AKA “red” of “blue” books)
Section 9
SUPERVISION TOOLS
Attendance
Tardiness
Timekeeping
Uniforms
Street Mgmt. in the office
Control Forms
Placards
Office Basics/ EAS
Pivoting
Special Route Inspections
Minor Route Adjustments
Example of MRA
MSP
37 - 48
37
37
38
38-39
39
40
40
40
40
41
41-42
42 - 46
47 - 48
Section 10
DOIS Summary of Info
49 -50
WORDS OF WISDOM
"Experience is not what happens to you; it's what you do
with what happens to you."
Aldous Huxley
If you can learn from hard knocks, you can also learn from
soft touches.
Carolyn Kenmore
Manage things, lead people
Ted Paskiewicz
5
SECTION 1
source
M 41
General Duties and Responsibilities
section
Reference
112.1
Provide reliable and efficient service.
112.21
Obey the instructions of your manager
112.23
Report for work promptly as scheduled
112.23
Complete time records to accurately
reflect the hours employed each day
112.24
Display a willing attitude and put forth
a conscientious effort in developing
Skills to perform assigned duties.
112.25
Be prompt, courteous and obliging
In the performance of your duties.
Attend quietly and diligently to work and
refrain from loud and profane language.
112.26
Do not report to cases or racks before tour
Of duty or after the tour of duty.
112.27
Do not move mail from place to place on or
adjacent to your case. Do not engage in any
time wasting practices before placing mail in
proper separations.
112.28
Do not stop or converse unnecessarily on your
route.
112.29
Return to the delivery unit immediately on
completion of assigned street duties and
promptly clock in upon arrival. A motorized
carrier unloads his vehicle and then records
returning time.
6
Security
source
section
M 41
112.31
Reference
Protect all mail, money and equipment
Entrusted to your care
112.32
Return all mail, money and equipment to the
Post Office at end of the day
112.33
Do not place mail in your pocket, clothing,
Locker, desk …..
Safety
M 41
112.4
Conduct yourself in a safe manner.
133.1
Always exercise care to avoid personal injury
and report all hazardous conditions to the unit
Manager
133.2
Do not finger mail while driving, or when walking up
or down steps or curbs, when crossing streets, or
at anytime it would create a safety hazard to the
carrier or to the public.
133.3
Use crosswalk when crossing streets.
133.5
Do not antagonize or attempt to pet dogs.
Carriers are not required to deliver mail where dogs
or other animals interfere.
Report interference to the manager.
133.6
Report immediately when you are being
followed
812.3
Seatbelts must be worn at all times the vehicle
is in motion.
7
Source
M 41
Section
812.31
Reference
All vehicle doors must be closed. When
operating a vehicle on delivery routes and
traveling in intervals of 500 ft or less at speeds of
less than 15 MPH between stops, the drivers
side door may be left open
812.4
Do not finger mail while driving or hold mail in
your hand while vehicle in motion.
812.7
Only authorized passengers are permitted to ride
in postal owned, GSA owned, rental, or contract
vehicles (including employee’s privately owned
vehicle when used in postal operations.
Sick Leave
ELM
513.361
3 day or less can accept employee's statement
explaining the absence
513.86
Over 3 day, employees are required to submit
medical documentation.
513.86
For extended sick leave, employees are
required to submit, not more than once per pay
period, satisfactory evidence of continued
incapacity to work.
8
FMLA
Source
Section
Reference
ELM
515.2
Sick leave may be used by an employee to give
care or otherwise attend to a family member with
an illness, injury, or other condition which, if an
employee had such a condition, would justify the
use of sick leave by that employee. Up to 80
hours of an employee’s accrued leave may be
used for this purpose during a leave year.
Approval of sick leave for a dependent care is
subject to normal procedures for leave approval.
Family member is limited to son, daughter,
parent or spouse.
Note:
For questions concerning leave,
consult chapter 5 of the ELM.
Words of Wisdom
The foolish man seeks happiness in the distance,
the wise grows it under his feet
Oppenheim, James
Quick decisions are unsafe decisions.
Sophocles
9
Neatness and Example
M 41
112.51
Maintain a neat, clean and generally
creditable appearance.
Courtesy to Public
M 41
112.62
When requested, furnish customers with postal
and other reasonable information and provide
change of address cards and other postal
Items.
Collections
Note: An important area of responsibilities for the supervisor is to
monitor Collection Boxes. Inefficient use of Collection Boxes
results in wasted street time for carriers. Collection tests will
highlight these deficiencies. Collection boxes that are deemed to
be underused should be removed.
M-39
133.28
Tests should be made in individual boxes
to determine if they should be withdrawn
from service or relocated to benefit more
customers. If a box consistently generates
less than 25 pieces, a review must be
conducted to consider whether the box
should be retained.
10
SECTION 2
source
Reference
section
Office Duties
M 41
112.27
Do not move mail from place to place or
adjacent to your case. Do not engage in any
time wasting practices before placing mail into
proper separations.
121.11
Route or case all mail (except DPS, unless
management requires) THE ACCURATE AND
SPEEDY ROUTING OF MAIL IS ONE OF THE
MOST IMPORTANT DUTIES OF A CARRIER.
YOU MUST BE PROFICIENT AT THIS TASK.
NOTE:
IF THERE ARE DEFICIENCIES IN OFFICE PERFORMANCE, IT
IS THE RESPONSIBILITY OF THE SUPERVISOR TO PROVIDE
INSTRUCTIONS AND TO TAKE ALL NECESSARY STEPS TO
CORRECT THOSE DEFICIENCIES.
M 41
121.24
Check case, vehicle and equipment to make
certain that no mail has been left behind.
144
All DPS markers must be returned to the proper
location.
131.45
Do not curtail mail unless authorized.
224.21
Pick up handful of mail (2" or more) when
casing letters. (Also in M 39 sec 121.41)
M 39
121.16
Must have at least 6" of flats on the arm
Cannot case flats one at a time from ledge
116.7
116.6
Carrier can be required to case mail upon early
return from street
Allowed 2 withdrawals from distribution
case and a final sweep of the case upon
leaving for the street
11
Source
Section
M 39
122.33
Reference
Carriers will be given a Form 3996 after the
Supervisor has been informed of the reason
for the request. The form is to be completed in
entirety by the carrier. A signed duplicate will
be returned to the carrier. You cannot deny
a carrier a form 3996.
126.5
ELM
432.461
1564 A & B are to be maintained.
Five minute leeway for timekeeping is only for
when there is congestion at the time clock.
It is not for excusing tardiness.
M 41
131.41
Must verbally inform supervisor if unable to
case all mail distributed to route or if unable
to perform other duties, leave on time or if
unable to complete delivery of mail.
12
Supervision of Office Duties
Office Observations Checklist
Casing at a lower than normal rate (slow motion)
Checking orders, route book, labels and other
miscellaneous office duties
Saving 3575's and 3546's from previous day
Verifying firm bundles
Unnecessary talking, laughter, noise, horseplay etc.
Excessive trips to throwback/distribution case
Wandering around
Not reporting directly to case after clocking in
Engaging the supervisor in unnecessary conversation
Excessive wash up time
Unnecessary trips to the locker room
Not reporting prepared to work
Not getting off the clock promptly after completion of duties
Unnecessary handling of excess equipment
Not checking the hot case on the way to the street
Completing 3849 in it's entirety at the carrier case
Personal phone calls
Excessive time for vehicle inspection
Reading letters and post cards
Unnecessary hand-offs
Food and drinks should not be present at the case
Counting sequence mail pieces for relays
13
Office Observations Checklist (cont.)
Tying out relays on mounted routes
Excessive checking of clock/watch to pace casing
of letter mail
Lining up parcels - double handling
Checking COA's and hold mail after being cased
Union business on office time
Loading vehicle on office time
Rocking back and forth while casing
Not holding 6" of flats on arm, or casing from ledge
Placing collated flats back into flat case
Not placing first relay in satchel
Not properly collating sequence mail into collated mail
Unnecessary collating of sequence mail on curbline route
Placing flats inside of flats
Folding flats and placing into letter case
Not holding letters to eye level while casing
Searching for separations
Rearranging mail before beginning casing duties
Pulling one separation at a time and rubber banding
Selecting certain letters to case
Picking up mail with the right and transferring
to other hand for casing
Not holding handful of letter mail while casing mail
14
SECTION 3
Street Duties
source
M 41
section
825
M 39
131.33
125.6
M 41
133.2
132.33
132.15
122.12
131.31
M 39
125.3
M 41
122.11
M 39
121.314
125.41
125.1
127
Reference
Inspect inside of the vehicle for mail matter
after completing street duties. (Also addressed in
M 41 sec 832.2)
Unless instructed, deliver all mail distributed to
your route and complete deliveries within the
scheduled times.
Must finger mail.
Instances when not to finger mail: going up or
down stairs and curbs, crossing streets, driving
or if any reasonable hazards exist.
Face or separate mail as directed at the time
of collection or while returning to the office
Motorized carriers: collect from curbside boxes
letters with postage affixed if the flag is
raised, even if there is no mail for delivery to that
box.
Foot and PL routes will collect mail from boxes
where delivery is made.
No deviation from route for lunch or other
purpose unless authorized.
Must follow authorized line of travel.
Deliver all mail along a prescribed route and on
a regular schedule.
All foot & PL routes must use satchel.
Load up satchel with up to 35 lbs.
Also carry COA's for customer service.
Parcels are to be arranged in
delivery sequence while loading vehicle, not in
the office.
Promptly clock in upon return from the street.
M 41
133.5
Don't antagonize or attempt to pet dogs.
M 39
118.2c
When street time has increased as a direct
result of assignment of a satchel cart, withdraw
the satchel cart immediately.
15
Street Duties
source
M 41
section
125.93
322.23
Reference
Carriers will scan barcode labels affixed at
collection points with barcode reading devices
(scanners).
Any sequenced mailing received by a curb
delivery route shall be handled as separate
bundles, unless the Delivery unit manager
authorizes casing or collating
Words of Wisdom
Knowledge comes, but wisdom lingers.
Alfred Lord Tennyson
It isn't smart to argue with a fool; listeners
can't tell which is which.
Unknown
It takes lots of things to prove you're smart, but
only one thing to prove you are ignorant.
Herold
16
Street Observations
Checklist for Street Observations
Excessive moves or park points
Not carrying enough mail per loop
Not having satchel loaded
Not carry satchel
Making multiple trips to load vehicle, excessive
loading time
Separate deliveries for letters/flats and then parcels
Constant backtracking to deliver mis-cased or
misdelivered mail
Inefficient travel patterns
Not taking corrective steps to clear constantly
blocked curbside boxes
Excessive conversations with customers
Excessive travel to and from lunch
Not taking obvious short cuts-crossing lawn etc.
Not culling collection mail after loop
Adding breaks or personal time to lunch
Deviating the route or travel to route
Not fingering mail or not having mail ready
when reaching the mailbox
Resting at the end of each loop, loitering around
vehicle between loops, etc.
Not handling enough deliveries on dismounts
Walking slower than normal
Driving slower than posted speed
17
Street Observations
Checklist for Street Observations (cont.)
Verifying firm bundles prior to delivery
Fusing DPS mail into case mail
Making separate trip to deliver SPRs
Pacing delivery time, frequent checking of watch
Unnecessary delivery to high rise
Unnecessary collection box stops
Excessive deadheading
Not returning to delivery unit immediately upon
completion of route
Excessive trips for fueling of vehicle.
Not making multiple moves to the mail receptacle
Ensure carrier carries an approved scanner for scanning
mail and assigned barcode points
18
SECTION 4
AVUS Procedures
1. Carrier receives MDCD and presses enter to verify that
the date and time are correct.
2. Carrier selects On Street User (Motorized).
3. Carrier enters correct Employee ID, Zip Code, places the
cursor at "Route ID" then scans the Route Barcode at
his/her case and presses <enter>. Note: If route has not
charged since last scanner use, the carrier may select
<enter> if the proper route number is displayed.
4. Carrier completes office duties then as they make the
final Hotcase pull before loading, they scan the Hotcase
Barcode located in the carrier’s hotcase holdout. NOTE:
This is a MSP function and is not performed by rural route
carriers.
5. Carrier completes loading his/her vehicle and is about to drive
to his/her first delivery. He scans his Depart to Route
Barcode.
19
AVUS Procedures (cont.)
6. The Scanner will then prompt the Carrier for a Begin
Mileage and the Carrier will enter the correct mileage for
the vehicle. (enter zero for tenths in all cases). The
ending mileage for the previous day will be displayed a the
beginning mileage. If this number is correct, it can be
accepted by pressing "Enter". The Carrier will then place
the cursor for Vehicle ID Entry and scan the Vehicle
Barcode and presses enter.
Using the Scanner
Leave
Office
for Route
Signature
Capture
- COD
• Verify begin mileage.
• Enter current mileage
if different than actual
mileage.
•
VEHICLE DATA
BEGIN MILEAGE:
_ _ _ _ _ _ . _
VEHICLE ID:
_ _ _ _ _ _ _ _
Scan or enter Vehicle ID
7. Carrier will proceed to the office when finished.
Upon arrival at the office, after he has deposited
his/her outgoing mail, he will scan the Return to
Office Barcode. At this time he is prompted for
his End Mileage.
20
New AVUS Procedures (cont.)
8. Carrier returns Scanner to the cradle and all
information is uploaded automatically.
Using the Scanner
Return
to Office
Return
Receipt
for Merchandise - No Signature Waiver
• Scan Return to Office label
VEHICLE
DATA
END MILEAGE:
• Enter end mileage
_ _ _ _ _ _._
• Press ENTER
Words of Wisdom
If at first you don't succeed you're running
about average.
Alderson, M.H.
The greatest accomplishment is not in never
falling, but in rising again after you fall.
Lombardi, Vince
21
SECTION 5
Grievance File Checklist
This checklist is to assist you in organizing your grievance case
files.
Please make sure you include the Step 1 meeting
worksheet, the PS 2608, and any pertinent witness statements in
this file.
Also provide the specific items listed below the
appropriate grievance area. If you have questions or need
assistance, please call your Labor Relations Office.
Denial of Light Duty
Employee's written request for light duty
Medical documentation of physician that supports the
request
Management's letter stating the reasons for denial
Management statement detailing what jobs were
considered and why they were rejected
Carrier Form 1571
Carrier Form 3997
Discipline - Vehicle Accident
Copy of Proposed Personnel Action
Copy of disciplinary action
Carrier Statement of Accident (Form 91)
Vehicle Accident Investigation sheet (Form 1700)
Accident Report (Form 1769)
Street Observation (Form 4584)
Grievant's statement about accident
Police report (if applicable)
Investigator/witness notes taken at accident scene
Grievant's prior job related accident record
22
Denial of Special Route Inspection
Carrier Form 1621
Carrier Form 3996
Proof of employee's inspection request
Time cards/Employee Activity Report/TACS Reports
Supervisor's notes of any discussions with
employee regarding performance
Overtime
Overtime Desired List for quarter
Time cards/Employee Activity Report/TACS Reports
Carrier Form 1813
Carrier Form 3996
Carrier Form 3997
Documentation of mail volume
Notes/Statement that explains:
a. why OT was called
b. work performed on OT
c. availability of employees
d. why OT was not equitable
Casuals Worked in Lieu of PTF's
Carrier Form 1813
Relevant Form 3971
Time cards/Employee Activity Report of affected
employees.
Carrier Form 3996
Carrier Form 3997
Form 50 for affected employees
Unit Complement
23
Casuals Worked in Lieu of PTF's (cont.)
Supervisor's weekly schedule
Seniority roster
Charting of use of hours by Casuals and PTFs
Relevant provision of Local Memorandum (if applicable)
Supervisor's statement about the need to use casuals
instead of PTFs
Demand for Medical Certification
Form 3971s
Form 3972s
Medical certificate submitted by employee
Supervisor's statement explaining what events caused
the request
Copy of doctor's bill
Grievant's statement of related expenses (mileage/lost
time)
Discipline AWOL/Attendance
Letter(s) of charge
Proposed Personnel Action
Form 3971s
Form 3972s
Form 3997 AWOL day(s)
Fact finding documentation
Medical certification sustaining absence(s)
Supervisor's statement explaining denial of requested
leave
24
Letter of Demand
Copy of Letter of Demand
Form 3294 for grievant
Form 3368 for grievant
Form 3369 for grievant
Audit form leading to the Letter of Demand
Form 3368s for other window clerks
Grievant's training record
Bid Job Reversion
Reversion notice
Statement explaining why reversion was made
Bid job listing showing who vacated job and when it
was vacated
Holiday Scheduling
Leave calendar
Sign-up list for volunteers
Seniority list
Holiday Schedule with posting date
Form 3997 for the holiday
Holiday Scheduling provision of Local Memorandum (if
applicable)
All Disciplinary Action
Letter(s) of charge
Proposed Personnel Action
Supporting documents
Fact finding documentation
25
Crossing Craft
Supervisor's statement explaining:
a. what craft usually does the job
b. which craft was assigned the job
c. why the assignment was made
d. how long the assignment was worked
Documentation of insufficient work
Documentation of exceptionally heavy work.
WORDS OF WISDOM
You get the best out of others when you give the
best of yourself.
Harry Firestone
Even if you are on the right track, you'll get run over
if you just sit there.
Will Rogers
Opportunities are usually disguised as hard work,
so most people don't recognize them.
Dave Gurevitz
Getting results through people is a skill that
cannot be learned in the classroom.
J. Paul Getty
26
SECTION 6
Subject Matter & Reference Index
The following section is an index of subject matters that are
relevant to the Delivery Supervisors. The index in an alphabetical
listing, in summary form, and the references where more
information can be found on that topic.
This section will be valuable for more in-depth review and study.
This section will also assist the supervisor in quoting the rules and
regulations when issuing discipline or providing instructions.
The listed references are not, in most cases, the only source for
the listed rules or regulations. You are encouraged to research
for other sources if the listed reference does not contain the
information that you are seeking. If you need assistance, contact
your local Labor Relations Specialist.
Subject Matter Index to Reference Material
A
Absence with permission
Accident Prevention
Accident Reporting Forms
Accident Kits
Accountable Mail
Administrative Leave
Advance Sick Leave
Annual Leave
Appearance (neat/clean)
B
Backing Accidents
Behavior and Personal Habits
Business Deliveries
ELM 666.82
ELM 820
ELM 541.3
M41 851
F1 Append A
ELM 519
ELM 513
ELM 513
M41 112.5
P13 422.5
P13 432.5
ELM 666.2
D 042.4.0
M41 131.38
M41 321.4
27
C
Carrier Equipment
Carrier Supervision
Central Deliveries
Certified Mail
Clocking in accurately
C.O.D.
Code of Ethical Conduct
Complaints
Conduct on Postal Property
Conduct work safe manner
Conflict of Interest
COP
Court Leave
Courteous and Obliging
CRMA
Curbline Deliveries
Curbside Deliveries
Curtailment of Mail
Customer Receptacles
Customs
D
Damage Mail
Deliver all mail
Delivery & Collection
Deviating
Disallowed Times
Discipline
Disciplinary action
Discussions
Discussions in L.O.W.
M39 117.2
M39 126.5
M39 131.4
M41 160
DMM D 042.9.1
DMM D 042.9.7
M41 335
M41 112.23
M41 334
ELM 661
M41 350
ELM 660
POM 221.6
M41 112.4
ELM 661.4
ELM 540
F22 392
ELM 516
M41 112.25
DMM D 042.2.0
M39 125.81
DMM D 042
M41 131.45
M41 321.4
DMM D 041
M41 333
POM 431.65
M41 131.33
M41 131.41
M41 131.42
DMM 042
M41 132
M41 131.31
M41 131.32
ELM 432.7
M39 115
ELM 650
ELM 666.86
EL 901 Art 16
EL 901 Art 16
28
Display a willing attitude
and a conscientious effort
Distribution Priorities
Distribution Techniques
Dogs
Drivers license
Driving
Driving Record (Form 2480)
Drug Use
M41 112.26
POM 416.3
M39 121.1
M41 133.5
M41 811
POM 720
P11 265.62
ELM 661.55
E
EEO
Engine turn off
ELM 670 P5
M41 823
F
Fitness for duty
ELM 513.38
G
Gambling
Grievance/Arbitration
ELM 661.56
EL 901 Art 15
H
Holding Mail
Holiday Leave
Holiday Work
POM 611.9
ELM 518
ELM 432.5
L
Labor Relations
Leave
Leave Without Pay
Littering
Loading
Loitering
Loud Talking
ELM 910
ELM 510
ELM 514
M41 123.4
M39 125.1
M41 112.28
M41 112.25
M
Mail place in clothing/pockets
Mail Security
Management Rights
Maps
Military Leave
Minor Injuries
Missent Mail
Misthrows
M41 112.33
M41 131.23
EL901
M39 114
ELM 517
P11 352.11
POM 421.443
M41 224.17
29
N
News Media
O
Obey Instructions of manager
Obedience
Protest
Observation of Driving Practice
Off duty employee entering building
Opening of mail
Overtime-general
Overtime-out of schedule
P
Parcel Delivery
Parking
Parking brakes
Park & Loop Points
Pay Adjustments
Performance Evaluation Standards
Periodical Mail
Delivery
Address Correction
Forwarding
Personal Safety
ASM 332
M41 112.21
ELM 666.5
ELM 666.51
PO 701 244.233
ELM 831.331
ASM 273.11
ASM 213.5
ELM 434
ELM 434.6
M41 323
M39 125.7
M39 124
M41 822
M39 125.5
F22 Ch 7
ELM 373.1
Priority Mail
Productivity goals
Profane Language
Protect Funds and Mail
DMM D210.1.0
DMM F 010.5.2
DMM F020
M 41 112.4
M 41 133.1
M 41 812.1
DMM QSG 120
EL 601 855
M41 122.25
M41 112.31
Q
Quietly and Diligently (work)
M41 112.25
R
Registered Mail
Report promptly as scheduled
Report unusual conditions
Relay Point (determining needs)
Restricted delivery
Return from street
Route Adjustments
Route Inspections
M41 335
M41 112.22
M41 123.2
M39 123.4
DMM S916
M41 112.29
M39 140
M41 911
M39 Chapter 2
30
S
Safety
Satchels and forms
Satchels, loading
Satchel, use
Schedules, temp changes
Seat belts
Security
Separations
Shoes
Sick Leave
Special Route Counts
Stairs and Stairways
General
Delivery of Mail
Steward's time
Street Supervision
T
Tardiness
POM 413
ELM 840
M41 143
M39 121.314
M39 125.41
F22 Ch 2
M41 812.7
ASM 270
ELM 365
EL-814 IV.A.4
ELM 513
M39 141.2
EL 814 V.B
EL 814 IX.A
M 41 133.2
M 39 125.6
F21 252
F22 252
M39 139.3
Turn Signals
F22 215
ELM 666.83
ELM 666.84
M41 112.27
F21 422
F22 422
M39 125.3
F21 260
F22 260
ELM 438
P13 424
U
Unauthorized use-Govt. Prop.
Undeliverable as addressed
ELM 661.52
DMM F 010
Time Falsification
Time Wasting Practices
Transfer Hours
Travel – carrier
Travel time
31
V
Vehicle
Accident reporting
Rear door locked
seat belts
Veterans Funeral Leave
M41 850
ELM 830
EL 814 X.D.7
PO 701 243.3
EL 801 3-5.5
M41 825
PO 701 244.233
ELM 831.331
POM 730
El 814 X.E.5
M 41 811.2
M41 821
M41 812.7
ELM 519.26
W
Work Hour Adjustment
Work and Paid Hours
F21 723
F22 Ch2
Cleanliness
Emergency flashers
Headphones (prohibit)
Inspections
Observe-driving practice.
Operations
Passengers
32
SECTION 7
FAST FIND INDEX (in this Manual)
1564's
3996's
7
7
A
Accurate speedy casing mail
Accurate time records
AVUS
6
1
14
B
Being followed
2
C
Carrier Edit Book Review
Case all mail
Casing flats from ledge
Clock in promptly upon return
Collect all mail (mounted)
Collection box test criteria
Control forms
PS Form 3996
PS Form 3999
PS Form 4584
PS Form 4570
PS Form 2432/2458
Courtesy to public
Crosswalks
Cull mail
Curtail mail
32-36
6
6
10
10
5
40
7, 40
40
40
40
40
5
2
10
6
D
DCD's
Deliver all mail
Deviation from route
Dogs
Dogs, petting
DOIS (Del Oper Info System)
Recording Volume
Transferring Data
Clearing Volume
DPS markers
49-50
10
10
2
11
49-50
49
49-50
50
6
E
Extended sick leave
3
33
Cont.
FAST FIND INDEX (in this Manual)
F
Finger mail exceptions
Finger mail while driving
Five minute leeway-clock in-out
FMLA
10
2-3
7
4
G
Grievances - denial / discipline
Denial of Light Duty
Discipline – accident
Special Inspection
Overtime
Casual work
Medical Certification
AWOL/Attendance
Letter of Demand
Bid Job Reversion
Holiday Scheduling
Crossing craft
17
17
17
18
18
18-19
19
19
20
20
20
21
H
Handful of mail
6
L
Line of travel, must follow
Loud Talking
M
Mail in vehicle
Mail left in vehicle
Minor Adjustments
Examples
Moving mail place to place
MSP (Managed Service Points)
Gathering Data
Location
Set up
What is not a MSP
Data input
Label printing
MPS Reports
10
6
10
41-46
42-46
1
47-48
47
47
47
47
47-48
48
48
34
Cont.
FAST FIND INDEX (in this Manual)
MSP (Managed Service Points)
Overview Report
Missed Scan Report
Route Report
Carrier Report
Must finger mail
48
48
48
48
10
N
Neatness
5
O
Obey instructions
Office deficiencies
1
6
P
Parcel, sequencing at vehicle
Passengers in vehicle
Pivoting
Placards
Profane language
Protect all mail
10
3
40
40
1
2
R
Reliable and efficient service
Reporting to case before duty
Return all mail, money, equip
1
1
2
S
Safe conduct
Satchel Cart
Satchel, load up to 35 lbs.
Satchel, must use
Seatbelts
Security of mail
Sick Leave
Sick leave documentation
Six inches of flats on arm
Special Route Inspection
2
10
10
10
2
2
3
3
6
41
T
Tardiness
Time wasting practices
Timekeeping
37
1
38
35
Cont.
FAST FIND INDEX (in this Manual
U
Unable to case all mail
Unnecessary talking
Uniforms and Attire
7
1
38-39
V
Vehicle doors closed
3
W
Willing attitude
Withdrawals from Dist. Case
1
6
Words of Wisdom
A diamond cannot be polished without friction, nor the man
perfected without trials.
Chinese Proverb
36
SECTION 8
CARRIER ROUTE EDIT BOOK REVIEW
M41
253.1
It is absolutely essential that the carrier
keep the edit book and PS Form 1621
accurate and up to date.
CONTENTS
1. Are your ADVO cards wrong…extra or missing ADVO cards?
2. Did you stop making deliveries to any address?
3. Did you start or resume delivery to any address?
4. Do you carry the route in different delivery order than what is
shown in the "Route Edit Book"?
If any of the answers to any of the above questions is yes, then
appropriate action must be taken to correct the problems. The
following is a guide to assist you in correcting the most common
assist you in correcting the most common.
37
1. Are ADVO cards wrong extra or missing cards?
YES
NO
Go to next page
ADVO TEST
This test can be conducted over a 2 - 3 day period as
you work the ADVO cards.
Create bundles out of your undeliverable ADVO cards and label
as follows:
(ADDRESS HAS BEEN VACANT OVER 90 DAYS)
MARK THE BUNDLE "V + 90 DAYS"
(ADDRESS RECEIVES DELIVERY ONLY THROUGH P.O.BOX)
MARK THE BUNDLE "P.O. BOX"
(ADDRESS DOES NOT EXIST)
MARK THE BUNDLE "NSDA"
(ADDRESS IS BUSINESS ONLY, NO ONE LIVES THERE)
MARK THE BUNDLE "BUSINESS"
THEN:
List any residential delivery (including apartments) that did not get
an ADVO card.
Use the information above to update the Route Edit Books
NOTE:
If you notice ADVO cards in the UBBM, this test needs to be
conducted. This will help insure that your Route Edit Books are
correctly maintained.
38
2. Did you stop delivery to any address?
YES
NO
Go to next page
Did the delivery point go to another route?
YES
Supervisor must complete rebuild sheet
NO
Is the building physically gone or "boarded up"
YES
Delete the address
NO
Has the address been vacant for over 90 days?
YES
Add a "V" for the 1621 column
NO
Is the mail now delivered to a P.O. Box
Add a "B" for the 1621 column
YES
NO
39
3. Did you begin or resume delivery to any addrerss?
YES
NO
Go to Next Page
Did the delivery come from another route?
Supervisor Must completely
YES
rebuild Edit Sheet
NO
Is the delivery on you Edit Sheet, but marked "Vacant over 90 days?
YES
Remove the “V” for the 1621 column
NO
Is the delivery on your Edit Sheet, but marked "No Delivery Yet"?
YES
Remove the “N” for the 1621 column
NO
Is the delivery on your Edit Sheet, but marked "PO Box only"?
YES
Remove the “B” for the 1621 column
NO
Is the delivery "newly built" or new construction?
YES
Add the delivery to the Edit Sheet. Include stick map
NO
if new street. Include gang box or CBU diagram
40
4. Are your carrying the route in exact delivery order shown in the
Route Edit Book?
NO? Why NOT?
Yes?
Rebuild sheet must be sent to AMS. Continue to review your edit
books for changes.
MORE WORDS OF WISDOM
"Hard work spotlights the character of people:
some turn up their sleeves, some turn up their
noses and some don't turn up at all."
Sam Ewig
"Challenges are what make life interesting;
overcoming them is what makes life meaningful. "
Chinese Proverb
41
Section 9
This section will cover the following topics:
ATTENDANCE
UNIFORMS
TOOLS
OFFICE MANAGEMENT
STREET MANAGEMENT
M39 SECTIONS 141 / 271
MINOR ADJUSTMENTS
MSP
ATTENDANCE
ELM 666.81 Attendance
Employees are required to be regular in attendance.
AWOL: An employee who fails to provide satisfactory evidence
that an emergency existed will be placed into a non-pay status for
the period of absence.
An employee who is in a non-pay status immediately preceding or
following a holiday does not receive holiday pay.
NOT necessarily 8 hour increments (F-21)
Tardiness
ELM, 666.83 Tardiness
Any employee failing to report by scheduled time when time
recorders are not used. Deviation from schedule when time
recorders are used.
ELM, 666.84 Falsification
Recording the time for another employee constitutes falsification
of a report subject to removal. Failure of a supervisor to report
late arrivals is regarded as condoning falsification.
42
TIMEKEEPING / SUPERVISOR RESPONSIBILITY
The supervisor is responsible for:
A: Controlling employee access to timecards
B: Making certain employees clock in and out on time.
C: Approving all clock rings which deviate from the
scheduled tour by more than 5 minutes.
D: Completing supporting forms as required by the
procedures.
UNIFORMS (ATTIRE)
Do your employees project your expectations?
ELM, SECTION 931.23
Supervisors are responsible for continually observing the uniforms
of the employees and taking appropriate corrective action, when
necessary, to ensure the employees are properly attired.
ELM, SECTION 931.11 Entitlement
Certain employees MUST wear prescribed uniforms when
performing their duties.
ELM, SECTION 931.12 Allowances
The annual allowance authorized each employee covered by a
collective bargaining agreement is determined by the terms of that
agreement.
ELM, 931.21 UNIFORMS
Uniforms are provided to certain employees for the following
reasons:
To provide immediate visual identification.
To project an appearance to the public that is NEAT,
professional and pleasing.
To help develop in the employee a feeling of esprit de
corps.
To meet standard professional practices.
43
ELM, 931.26 Responsibility of the employees
Postal employees are responsible for being adequately and
properly dressed for duty. They are expected to maintain high
standards of appearance. Uniform garments should be properly
fitted and maintained in a CLEAN, NEAT and SERVICEABLE
condition.
ELM, Section 931.262. Conforming with regulations
Uniformed employees are responsible for conforming with all
uniform regulations
ELM, Section 931.25, Responsibility of Installation Heads:
Post a list of uniform items (required and optional)
authorized for the installation.
Enforce all uniform allowance regulations and prevent
abuses.
Make all rules and regulations available to employees
and vendors.
TOOLS
ELM- Subchapter 370 (Performance Evaluation)
ELM- Chapter 8 (Safety & Health)
HANDBOOKS:
Management of Delivery Services M-39
City Delivery Carriers Handbook M-41
Postal Employees Guide to Safety EL-814
Supervisors Guide to Safety
EL-801
STREET MANAGEMENT IN THE OFFICE
DOIS
3996
1813
MSP
3999
AVUS
1564-A Verified and Approved
Edit Book - Last Date Submitted
44
CONTROL FORMS:
PS FORM 3996: Carrier/Auxiliary Control
PS FORM 3999: Inspection of Letter Carrier Route
PS FORM 4584: Driver Observation
PS FORM 4570: Vehicle Time Record
PS FORM 2432/2458: Individual Training
1017A/1017B: Unauthorized Overtime/Time Disallowance.
MSP Reports
PLACARDS AT CARRIER CASE.
The information on the placards posted on the carrier cases
should reflect the identical information in the unit's data base,
route adjustment profile (3999), and the PS Form 1564A in the
carrier route book. All of these documents will ultimately be
brought to an arbitrators attention should the carrier file a
grievance in regard to any of these issues.
OFFICE BASICS/ EAS
M39, 111.2
Perform and organize work.
Maintain control of PS forms 3996 and 1571.
Determine if available workload constitutes the need for
assistance, overtime, pivoting or curtailment.
Determine cut-off time.
M39, 122.11
Schedule carriers to coincide with workload, availability of mail
(80%), necessary office time and customer expectations.
PIVOTING/ EAS
Pivoting is the capturing of undertime/downtime. Do not associate
this term with overtime. Pivot plan should include 5 routes that
are contiguous to each other to effectively minimize the use of
travel time.
45
SPECIAL ROUTE INSPECTIONS
INDICATORS For Potential 271
DPS Increase
Mail volume decrease
1813/Late leave/late return
3996-request for overtime or assistance
New deliveries/Demolition
Undertime/Pivoting/waiting/time wasting
4570-mileage assigned/Actual used
DOIS information
M-39, Section 271
A. Consistent use of overtime or auxiliary assistance.
B. Excessive Undertime
C. New construction or demolition which has resulted in an
appreciable change in the route.
D. A simple adjustment to the route cannot be made
E. A carrier requests a special inspection and it is warranted.
F. Carrier consistently leaves and /or returns late.
G. Mail shall not be curtailed for the sole purpose of avoiding the
need for special mail counts and inspections.
H. If over any 6 consecutive week period: WHERE WORK
PERFORMANCE IS OTHERWISE SATISFACTORY a route
shows over 30 minutes of overtime or assistance on each of 3
days or more in each week during this period, the regular
carrier assigned to the route shall, upon request receive a
special mail count.
Minor Adjustments
Management reserves the exclusive right to make minor
adjustments to city delivery routes, as indicated in the National
Agreement, Article 3, and in the M-39 handbook, Section 14.
Management has must be in compliance with the MOU of
November 12, 2003 concerning Minor Route Adjustment
Procedures
Minor Adjustments: M-39, Section 141
141.11, Routes must be maintained in reasonable adjustment
throughout the year. In order to fulfill this requirement, LOCAL
managers may find it necessary to make minor route adjustments,
to provide relief, add deliveries, capture under-time, etc.
46
M-39, 141.11 states “When considering if a mail count and route
inspection is necessary, review the nature and scope of the
adjustments needed. If the review discloses that only minor
adjustments are necessary, the adjustments should be made from
CURRENT management records and information. Current means
the most recent available.
M-39, Section 141.19 states “A simple formula for making minor
adjustments, without mail counts and inspections, MAY be made
in the following manner if the previous count and inspection data
is reasonably current and the same carrier is serving the route
being considered. (MAY is optional in management’s opinion.)
EXAMPLE OF SUCCESSFUL MINOR ADJUSTMENT
1. A review of workload, by accounting period, to the unit was
conducted using current management records, i.e.., Flash
Volume, to determine the accounting periods that best represent
the average volume period of the year. The purpose of this review
is to be as fair to the carrier as possible by selecting a base
volume that is neither the heaviest, nor lightest time of the year.
Handbook M-39, Section 242.122. Instructs “the proper
adjustment of carrier routes means an equitable and feasible
division of work among all of the city carrier routes assigned to the
office. Effort should be made to keep the routes adjusted to as
near eight hours as possible based on average workload.
Now that you have determined the accounting period that best
represents the average workload for the unit. You need to
determine how much of a minor adjustment each route will need.
Chart the average daily letters and flats, by route for an entire
representative accounting period. Then determine the amount of
minutes each route would require to work the average daily
workload in the office, using the minimal national standards of 18
pieces per minute for letters and 8 pieces per minute for flats, and
70 pieces per minute for pull down. Then add standard
guaranteed line item time of 28 minutes per route (38 minutes if
the unit has an office break option). Then sum the grand total
minimum standard minutes required by route to complete the
average workload in the office.
47
EXAMPLE, Continued
To determine the efficiency of each carrier, determine the percent
of actual minutes used as opposed to minutes allowed at the
minimum standard. Divide the actual time used by the minimal
time allowed at minimal standards.
The final step in determining the required office time per route is
to multiply each carriers demonstrated percent to standard by the
calculated minimum standard office minutes. Than customize
each route to the demonstrated efficiency of the individual carrier.
Street time is added to the office time to determine the total value
of the route, M-39, Section 141.19B, using the most recent 3999.
Street supervision must be conducted and data compiled for a
current 3999.
This data added to the calculated office times determine the value
of the routes.
The importance of having accurate volume and time records
cannot be stressed enough. It is management’s duty to record
volume and the employee’s duty to record time records, and both
are accountable.
M-39, Section 243.611
After careful adjustment of routes has been placed into effect, the
manager MUST carefully study forms 3997 and 3997-B, 1813,
Volume records and street management records to see that the
objective has been met, especially for those routes where
extensive changes have been made.
M-39, Section 243.62
Review the carrier’s time records and MSP reports for the period
following the adjustment. The frequent use of overtime or auxiliary
assistance on adjusted routes may indicate that the basis used
was not sound and should be examined. (First make certain that
the individual is performing duties in an acceptable manner.)
M-39, Section 243.681 Corrective Action
If the route is found to be adjusted properly, this must be brought
to the carriers' attention and the carrier given an opportunity to
improve his or her performance.
48
M-39, Section 243.682
Determine if the route is in adjustment, or if the carrier is serving it
inefficiently.
Special office mail counts
M-39, Section, 141.2: When management desires to determine
the efficiency of a carrier in the office, a count of mail may be
made. The carrier must be given one day’s advance notification of
this special count. Use form 1838-c to record the count and the
line items covered. The carrier must be advised of the result.
Minor adjustments can be made using current management
records, without doing a count and inspection. M-39,141.112
A reminder, this should only be done after observing the carrier in
the office and on the street and eliminating all time-wasting
practices, by providing training and instructions.
Formula for making minor adjustments, If the previous count and
inspection data is reasonably current and the same carrier is
serving the route that is being considered. M-39, Section 141.19
A. Determining Office Time.
Using the MOST RECENT 1840, review the net and standard
time and select the lesser of the two.
If the net office time is used, deduct the actual times used on line
items 14, 15,16,19,21 and the office break if applicable.
If the standard time is used, deduct the standard time allowance
for line items 14,15,19,20 and 21(use actual times if they exceed
standard times) and the actual time used for line 16 and the office
break. Divide the remainder by the number of possible deliveries.
B. Determining Street Time
M-39, Section 141.19
Using the most recent form 3999, deduct the vehicle loading time,
travel time to and from the route, time spent collecting from
collection boxes, time spent for relays, gassing vehicle, moving
vehicle, replenishing mail after loop, breaks and comfort stop
time. Divide the remainder by the number of possible deliveries to
determine the street time used per delivery.
49
C. Determining Time per delivery: Add average office time
and street time.
D. To determine the number of possible deliveries to move or
added, divide the time being considered for removal or
addition by the time per delivery.
E. Computing total route time: add to or subtract from route
involved.
F. The District office MUST be notified of any decrease in
workhours. Any increase in workhours MUST be approved by
the District office after submission of PS form 3998.
Extensions M-39, Section 142.2
Pertain to new deliveries in areas not included in the boundaries
of present delivery service. New Deliveries should be recorded in
the AMS edit book. Complete PS form 697 and send to Operation
Programs Support for approval.
HCR and Rural delivery should be considered before city where
possible.
Where delivery service has not been initiated to the new delivery
territory by city, rural, or HCR, or where new deliveries are not
ingrowth (new deliveries located within the same block face of
established deliveries), an extension of any of the three delivery
types may be given consideration.
HCR service is cost efficient, continues to be underutilized and
should be considered wherever practical. The Postal service has
specific guidelines for implementing delivery service by HCR:
HCR service must be considered before rural or city delivery if
this is completely new growth in a new section.
Rural service may be established by extending a current rural
route that already serves the area. Justification must be provided
by the manager that supports with data that this new area
wouldn't be better served by an HCR. When implementing rural
delivery service:
50
City delivery service may be established by extending a current
city route that already serves the area. Justification must be
provided by the manager that supports with data that this new
area would not be better served by an HCR or rural carrier.
In ALL cases of new delivery, just because a carrier states "I want
this" is NOT justification to add it to their route.
If you elect to establish, extend, or convert to HCR service, you
must ensure that the applicable provisions of Article 32 in EL-912,
Agreement between USPS and APWU, EL-901, Agreement
between USPS and NALC, and EL-902, Agreement between
USPS and NRLCA are met.
In order to proceed, the following comparisons must be utilized:
1. Minimum of 25 deliveries to start
2. How many deliveries within one year
3. How many when development is completed
Further definitive instructions may be found in the Postal
Operations Manual/Domestic Mail Manual Establishment and
Extension Regulations on City, Rural and HCR service,
specifically Chapters 64 through 66.
After all of the above items have been reviewed and a type of
delivery has been decided, one further issue needs to be
addressed. Discuss with the builder of the development the
possibility of installing Cluster Box Units (CBU's) rather than
curbside/house to house delivery. This is another cost effective
measure that provides secure service and makes good business
sense.
After Form is returned approved:
A. Determine which route will serve the area.
B. Determine if an adjustment is necessary.
C. If necessary, do it promptly after discussing it with
the carrier, using the formula discussed in section 141
of the M-39.
D. Make Special route inspection when adjustments
cannot be made as suggested in section 141.
E. If it is determined that Rural delivery will be provided,
keep in mind that extensions of rural delivery are
effective on the first day of a pay period and an
approved 4003 must be submitted properly.
51
MANAGED SERVICE POINTS
A Management Tool to:
Monitor delivery time consistency.
Monitor individual carrier street performance
Enhance communication between managers and carriers
Gathering Data
Source data for MSPs
3999s
1564-A
AMS Edit Book
Carrier Workhour Workload Report
Local Management Knowledge
Location is the key to the MSP program.
Set-up
1. Hot Case
2. Depart to route
3. First delivery
4. First delivery before lunch
5. First delivery after lunch
6. Last delivery
7. Return to office
NOT a managed service point:
1. Vacant or non delivery address
2. Business or delivery closed on any delivery day.
3. Located in the middle of a relay or loop, or mid-block
on mounted deliveries.
Data Input:
1. Enter the time you normally expect the carrier to arrive in Hours
and Minutes. (Not Hundredths).
2. In the morning the route number is scanned in.
3. Carriers without a primary route will scan a default route label.
4. After scanning depart for route, enter actual mileage whole
numbers only, no zeros or hundredths (005547.5). Operation
is the same upon return from the route.
52
5. When scanning any of the Bar Codes, should the message “is
this an international mail piece or C.O.D.” choose neither.
6. Input correct route and zip code when prompted, change route
if necessary.
LABEL PRINTING INSTRUCTIONS
Request Labels
On WEB MSP MAIN MENU go to <<LABELS>>
The reports generated are tools that the manager can use to help
quantify key elements (loading, travel, and arrival times) of a
carrier’s daily activities. The report also shows how volume can
affect individual segments of some routes.
MSP REPORTS
1. Route Overview
2. Missed Scan
3. Route Detail
4. Carrier
5. Invalid Routes
Route Overview Report
Measures carrier’s moves against schedules and duration
between MSP’s, total street time and % of deliveries on time
and/or early.
Missed Scan Report
Lists, by carrier, all scans that were missed for entire unit.
Route Detail Report
Lists all scans that were recorded against a particular route and
measures against schedule/duration.
Carrier Report
Lists every MSP scan that a carrier made, no matter which route,
and measures against schedule/duration.
53
Section 10
DOIS SUMMARY
For more complete information concerning DOIS, please refer to
the DELIVERY OPERATIONS INFORMATION SYSTEMS
QUICK REFERENCE GUIDE
Recording Volumes in the DCD
1. Press the On/Off button.
2. Verify that the date is correct. If the date is correct push
<Clear>. If the date is incorrect, input the correct date and
press <Enter> and then press <Yes>.
3. Press <A> for add volume.
4. Use the down arrow and select the type of mail.
5. Press Enter. The volume entry window for the last route is now
displayed.
6. Verify the Zip Code is correct. The first two digits of the route
number are the last two digits of the ZIP Code.
7. To enter Manual Volumes use the up and down arrows buttons
to move between routes. To move between the mail types
(sequence letters, sequence flats, parcels and DPS) use the
left and right buttons.
8. Before recording mail volumes for the next trip press <C> to
clear all data.
Note: Pressing the "up arrow" on the DCD will increment the
routes. Pressing the <<Ctrl+O>> (at the same time) will change
the arrow so that the "down arrow" will increment the routes.
Transferring Data from the DCD to DOIS
1. Plug-in the AC adapter and connect it to the DCD.
2. Ensure that you connect the DCD to the COM port on the DUC.
3. From the DCD DUVRS Collection Menu select <T> to begin
transferring data between the DCD and the DUC.
4. Click the Transfer Volume Data button from the Mail VolumeDCD window in DOIS. DOIS displays a message box asking
"Are you logged onto the correct Delivery Unit for the Mail
Volume data you are about to upload?"
54
5. Click the <Yes> button. DOIS displays the message "Mail
Volumes have been successfully uploaded from the DCD and
save to the DOIS database." The DCD displays the Date/Time
screen.
6. Press <Clear>. The Main Menu is now displayed.
Clearing Mail Volumes from the DCD
1. Press <Clear> to reach the Main Menu.
2. From the main menu press <C> to select (C)lear all data. "Are
you sure you want to erase all volumes that are now in the
DCD? Enter Yes/No" is displayed on the DCD Screen.
3. Press the <Yes> key on the DCD.
Note: If you forget to clear mail volume from the previous day, a
Volume Data Error appears prompting you to clear the previous
days data.
For troubleshooting and handling specific error messages, please
refer to the quick reference guide. Also use the guide for
information concerning Timekeeping In DOIS, ETC and Creating
a DOIS Extract File.
If there is a question about a DOIS window, check on-line Help.
Online Help is available from the Help Menu or by pressing F1 in
any DOIS window.
If the question is on how to use certain DOIS functionality, you
can get in-depth training with the Computer Based Training
(CBT).
If you have a technical question, call the USPS Help Desk at 1800-USPS-HELP (1 800 877-7435).