The McAfee Managed Service Provider (MSP) Program Getting Started

The McAfee Managed Service
Provider (MSP) Program
Getting Started
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Contents and Agenda
Contents
Slide
MSP Qualifications
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Join McAfee
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A. Meet McAfee MSP Qualifications
B. Join McAfee SecurityAlliance
- Sign McAfee Service Provider Schedule
- Establish your McAfee MSP Partner Level
& Support Level
MSP Levels & Pricing
- Establish your McAfee MSP Distributor
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- View McAfee MSP available solutions
MSP Certifications
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Partner Learning Center
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MSP Deployment
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MSP Royalty Reporting
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Contact McAfee
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C. Complete necessary McAfee MSP
Technical Support Certifications
D. Access the McAfee MSP Solutions
and deploy to customer(s)
E. Submit monthly royalty reports
to Distributor for invoicing
F. Contact McAfee to become a MSP
February 17, 2014
The McAfee MSP Program
A. Meet the MSP Qualifications
Managed Service Provider Requirements
• Sell: Bundle/sell the McAfee solutions from your existing
Managed Service offering & manage the end user.
• Bill: Submit a McAfee Royalty Report, with your pre-set
McAfee MSP pricing, to an authorized McAfee MSP Distributor.
The Distributor will then submit to McAfee or invoicing.
• Support: Deliver 24x7 support in your own Service Level
Agreement to managed end users. Provide remote monitoring
and management to end users. Have support personnel available
to provide services to your end users - ideally maintain a Support
Operations Center (SOC) or a Network Operations Center (NOC).
Select a McAfee MSP Authorized Distributors, by Country
• Australia – Westcon, New Lease
• Nordics - Arrow
• Belgium - Tech Data
• South Africa – First Distribution
• Benelux – Ingram Micro
• Spain – Tech Data
• Germany - Ingram Micro
• Sweden - Arrow
• Italy – Computer Gross
• United Kingdom - Arrow
• Netherland - Tech Data
• US / Canada - Ingram Micro
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February 17, 2014
The McAfee MSP Program
B. Join the McAfee SecurityAlliance
Join the McAfee SecurityAlliance Partner Program
• Sign: Agree to McAfee SecurityAlliance base terms
(http://www.mcafee.com/becomeapartner) and sign the McAfee Service
Provider Schedule. Select a McAfee Support level; and establish your
McAfee MSP partner level (Premier or Elite) to set your volume-based pricing.
McAfee MSP Partner Support Levels
• Essential Partner Support: McAfee partner receives standard
access to McAfee’s Tier I Support organization for technical
support.
• Base Partner Support: McAfee partner receives rapid escalation
to second-level McAfee technical support. As the preferred
partner support level, a partner will need to complete McAfee’s
MSP technical support certifications, as required per partner level.
• Advanced Partner Support: McAfee partner receives direct
access to McAfee Product Specialists, and assigned McAfee
Partner Support Account Manager. Additional fee and
certifications apply.
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February 17, 2014
The McAfee MSP Program
B. Join the McAfee SecurityAlliance (Cont.)
McAfee MSP Partner Level Requirements
Elite MSP
Premier MSP
• Minimum bookings requirement per annum in McAfee
MSP bookings:
• Minimum bookings requirement per annum in McAfee
MSP bookings:
 AMERICAS = $3Million; EUROPE/ASIA = $1Million
 ALL REGIONS = $20,000
• Initial volume-based pricing with Band A of all solutions
available from current McAfee MSP Pricebook. Pricing
reviewed quarterly against the previous 3 months
bookings to achieve higher banded price.
• One (1) individual certified per competency(s) managed
on Closed Access Products*
• Initial volume-based price band for all solutions set on
the basis of expected bookings after 12 months,
according to joint business plan
• Four (4) individual certified per competency(s) managed
on Closed Access Products*
*Closed Product certification requirements are based on a MSP partner in McAfee’s defined Country Set A
Available McAfee MSP competencies:
AGGREGATED
MSP PRICING
• Endpoint Security
• Network Security
All new Premier MSP receives Band A
MSP Pricing - adjusted quarterly
Elite MSP price band set per agreed
business plan - adjusted annually
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• Risk and Compliance
• Security-as-a-Service
*Consult with a McAfee authorized MSP Distributor
for access to the complete McAfee MSP product
catalog.
February 17, 2014
The McAfee MSP Program
C. Get McAfee Certified on Closed Products
Complete McAfee MSP Technical Support certifications
• Certify: Complete the relevant McAfee technical support certifications
to gain access to McAfee Closed Products.
• No certifications required for access to Open Products..
Required MSP Certification per partner level*
• Premier MSP: at minimum, one (1) individual must be certified in each
competency managed
• Elite MSP: at minimum, four (4) individuals must be certified in each
competency managed
*Closed Product certification requirements are based on a MSP partner in McAfee’s defined Country Set A
McAfee MSP Technical Support Certification contains
two (2) types of coursework per product competency:
• Required Courses: mandatory courses, essential for MSP certification
• Learning Courses: MSP-selectable courses, essential for MSP certification
*Certification for (and access to) a given McAfee product competency is given when passing scores
are achieved in exams for all Required Courses and Learning Courses for the product competency.
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February 17, 2014
The McAfee MSP Program
C. Get McAfee Certified on Closed Products (Cont.)
Access the McAfee Partner Learning Center for MSP Technical Support Certifications
A. Log into the McAfee Partner Portal, with the credentials supplied in your McAfee
SecurityAlliance welcome email, and access the McAfee Partner Learning Center.
B. From the Partner Learning Center, select “Managed Service Provider” catalog.
C. From the Managed Service Provider catalog, select your desired certification competency:
- Endpoint
-Network
- Risk and compliance
- Security-as-a-Service
D. Access the courses necessary to achieve the certifications to effectively support
your customers. McAfee makes available a MSP Technical Support Certification Guide as a
complete course catalog.
E. Once you have completed your certification exam(s), notify your McAfee Channel Account
Manager (CAM) to be then provided access to McAfee products.
That's it: you can start building
McAfee technology into your managed services!
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February 17, 2014
The McAfee MSP Program
D. Access McAfee Solutions to Manage
Deploy and manage McAfee Solutions for end users
• Access a broad portfolio of McAfee solutions to manage your end users – with your choice of McAfee solutions
and management consoles.
• Hardware Solutions: Purchase discounted McAfee hardware upfront and deploy to customer(s).
• Software Solutions: Access software, based on open or closed product eligibility, from McAfee’s Download Center with a
McAfee provided Partner Grant Number.
• SaaS Solutions: Provision SaaS solutions with secured access to the online McAfee Partner Business Center
Choice of McAfee Security Management Consoles
• McAfee ePolicy Orchestrator: on-premise management console for McAfee non-SaaS solutions.
• McAfee Partner Business Center: online provisioning and management console for McAfee SaaS solutions .
Jump start your MSP business
• Go-to-Market with the McAfee SaaS solutions: with the quickest certification courses available, the SaaS
solutions can quickly protect your end users. McAfee hosts the SaaS management software, for endpoint, email
and web, in the cloud, for transparent updates and upgrades. You save on operational and capital expenses as
the SaaS solutions require no management server set-up.
Innovate your MSP business?
• Move beyond commoditized security with the red hot market for protection from mobile devices to virtual
environments.
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February 17, 2014
The McAfee MSP Program
E. Submit Monthly Royalty Reports
Submit monthly royalty report
Ordering and Reporting:
• A MSP submits a royalty report, in arrears to
Distribution - where pricing is pre-set, based
on partner level - by McAfee.
• Distribution will provide McAfee a monthly,
consolidated royalty report of all MSPs
• McAfee will invoice Distribution
• Distribution will invoice the MSP.
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February 17, 2014
The McAfee MSP Program
Ready to join McAfee’s MSP Program?
Don’t get left behind - take action today:
• Already a McAfee SecurityAlliance partner? Contact your
regional Channel Account Manager to join the McAfee MSP Program.
• Not a McAfee SecurityAlliance partner?
Become a McAfee’s SecurityAlliance Partner applying here.
Contact your local McAfee Channel Account
Manager or the following regional McAfee MSP
Sales Directors for more information:
• Asia: [email protected]
• Americas: [email protected]
• Europe: [email protected]
• For General questions regarding the McAfee MSP Program,
email [email protected]
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February 17, 2014