Terms and conditions

Terms and conditions
Please read the following terms and conditions. They give you the important information about
the benefits which come with Ulster Bank uFirst Private account.
Definitions
“uFirst Private Membership Services” means services provided by Affinion International Limited
acting as agents for Ulster Bank.
uFirst Private Benefits
You are entitled to apply for any additional benefits specified in this User Guide for as long as your
uFirst Private account remains open. We may alter any of these benefits and will usually give you
at least one month’s prior written notice except in exceptional circumstances (for example where
a benefit provider goes into liquidation) when we may remove a benefit without prior notice.
We reserve the right to reclaim all or part of the value given on any benefits as highlighted in this
User Guide should the uFirst Private account be closed or downgraded within six months of the
Account being opened.
Please note that if you cancel your agreement for the uFirst Private account during the 14-day
period, your uFirst Private Membership will also be cancelled automatically and you will not be
able to use any uFirst Private benefits in this Guide.
Financial Benefits
Credit facilities: Over 18s only. Security (by way of guarantee) may be required for personal loans.
A – TRAVEL BOOKING SERVICE
1.
ELIGIBILITY
1.1. You may book package holidays, tours, cruises, tickets for scheduled airline flights, tickets
for charter airline flights, city breaks, selected ferry tickets, hotel accommodation, holiday
cottages and villas, holiday apartments and car hire through the service.
1.2. There is no limit to the number of times you may use the service, provided you are an active
uFirst Private Current Account Member.
2.
TRAVEL RESERVATIONS
2.1. Reservations can only be made via telephone through the uFirst Private Travel Service.
2.2. To make a reservation, you must phone uFirst Private Membership Services, who will verify
your Membership details and put you through to a uFirst Private Travel Service Agent.
2.3. Your details will not be used for any purpose other than to fulfil the obligations under the
uFirst Private Travel Service.
2.4. The availability of scheduled airline tickets and international ferry tickets can usually be
confirmed during your call to the uFirst Private Travel Service.
2.5. For holiday packages, tours, cruises, city breaks and charter airline tickets, availability will be
confirmed within one business day.
2.6. You may request specific excerpts from brochures, where available, to be posted to you.
The uFirst Private Travel Service can also provide information on short-notice bargain
holidays and forward tickets for such travel to your point of departure for collection,
if necessary.
2.7. Car-hire and hotel accommodation-only reservations can be arranged through the service, for
your convenience. For car hire bookings, you should provide your preference of car size, model
etc. to the uFirst Private Travel Service Agent. When requesting car or room availability, the
agent will advise the lowest rate available at the time of booking.
2.8. If you do make a booking through the uFirst Private Travel Service it will be subject to further
terms and conditions, including the cancellation charges of the individual tour/airline
operator. These terms and conditions will be forwarded to you with your booking
confirmation and invoice.
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3.
PAYMENT
3.1. The uFirst Private Travel Service will advise you at the time of booking if a deposit or the
full balance is required. Reservations cannot be confirmed until payment for a deposit or
full balance is taken by the uFirst Private Travel Service.
3.2. Payments may be made by debit or credit card or cheque.
3.3. Best results are achieved if you elect to pay the uFirst Private Travel Service by credit or
debit card at the time of booking, otherwise the rates quoted cannot be guaranteed. If
there are any special conditions attached to the booking you will be advised of this at the
time of payment.
4.
TRAVEL BOOKING EXCLUSIONS
4.1. Any reservations which must be booked privately, i.e. which cannot be booked through a
travel agency (and therefore not through the uFirst Private Travel Service). This includes:
4.1.1. ‘Direct Sell’ Tour Operators (e.g. Trailfinders, E-Bookers etc – holidays which cannot be
booked through a travel agency)
4.1.3.Hotel stays and car-hire bookings of 31 days or longer
4.1.4.Tickets for domestic ferry journeys or journeys not originating in the UK
4.1.5. Such accommodation as
• Bed and breakfasts
• Caravans and selected campsites
• Chalets
• Rental properties (such as privately owned apartments, flats, etc)
• Time-shares
• Non-sleeping rooms (such as conference or meeting rooms)
• Health spas and health farms which do not accept bookings through Travel Agencies
• Hotels which do not accept bookings through Travel Agencies
• Rooms which are part of a block held by another company for conventions, special
groups and/or incentive programmes
• Rooms held by companies on a semi-permanent basis for use by their employees
5.
TRAVEL DISCOUNT EXCLUSIONS
5.1
Bookings for uFirst Private Members’ relatives, friends, associates or others, unless the
uFirst Private Member is one of the travelling party.
Terms and conditions
4.1.2 Low cost airlines or airlines that do not sell through travel agents such as Ryanair and
Easyjet
5.2 ‘Accommodation-only’ bookings (i.e. bookings which are not made in combination with a
holiday package, or airline/ferry ticket) unless paid for in full at the time of booking.
5.3 Any amount in excess of the published base price of the eligible travel, including:
a SURCHARGES – e.g. penalty payments/fares, taxes, supplements, excess baggage
charges, pre-paid ticket charges, mileage charges, insurance.
b OPTIONAL PRODUCTS OR SERVICES – e.g. upgrades, food or beverage services, services
charged to an hotel room, petrol for hire-cars, optional tours or excursions, baby
equipment and facilities, ‘optional extras’ for hire-cars such as mobile phones.
All travel services are provided by RCI Europe, a fully licensed and bonded Travel Agency.
RCI Europe is a retail member of ABTA (A2793), holds an ATOL 2409 and is accredited by IATA.
RCI Europe is a wholly owned subsidiary of Wyndham Worldwide, an American company, with
American shareholders and is therefore subject to US regulations. Currently, the US
Regulations prevent RCI Europe from arranging travel into Cuba and this will continue to
apply unless the regulations are lifted.
HOW TO MAKE A COMPLAINT REGARDING THE TRAVEL DISCOUNT
The uFirst Private Travel Service is operated for Ulster Bank Limited by RCI Europe on behalf
of Affinion International Ltd. RCI Europe simply acts as your agent in arranging travel.
Should you have any disputes or complaints with a tour operator associated with a booking
you have made through the Service, RCI Europe will liaise with the tour operator on your
behalf to resolve the situation.
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Please note that the ABTA guidelines give the tour operator 28 working days to respond, once the
complaint has passed to them. All complaints regarding your travel discount should be put in
writing to:
uFirst Private Membership Services
PO Box 116
Portsmouth
PO3 5YW.
B – DINING SERVICE
BOOKINGS:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
The uFirst Private Dining Service is operated and managed by Last Minute Network Ltd
trading as lastminute.com (registered office: 39 Victoria Street, London, SW1H 0EE,
No. 3538456) and is provided to you as a uFirst Private account holder. The uFirst Private
Dining Service offers to its members an exclusive range of discounted dining offers under
the name of ‘Jade Dining.’ Jade is a trademark of Affinion International Limited.
You must be an active uFirst Private Account Holder to book a restaurant through the
uFirst Private Dining Service.
There is no limit to the number of times you may use the service, provided you are a registered
uFirst Private Account Holder.
The discount is available on bookings for your relatives, friends, associates or others, providing
you are one of the dining party.
All bookings must be made online via the uFirst Private Dining Service website, or by
telephone through uFirst Private Membership Services.
Bookings made by telephone through uFirst Private Membership Services must be made
between the hours of 08:00hrs to 20:00hrs Monday to Friday and 09.00hrs to 17.00hrs
on Saturday (excluding Bank Holidays).
Bookings for the same day must be made before 17.00hrs, and at least two (2) hours before
the dining time.
By making a booking with the uFirst Private Dining Service, you shall be deemed to have
accepted these terms and conditions on behalf of all the individuals in your dining party.
At participating restaurants, subject to compliance with these terms and conditions, you will
receive a twenty-five percent (25%) discount off the entire dining bill for a party of one (1) to
four (4) persons – known as “Jade 25% Discount”. Drinks and VAT are included, but gratuities
and non-food or non-beverage purchases are excluded. Other alternative dining special offers
may be made available to you which are not part of the Jade 25% Discount range.
The Jade 25% Discount offers are only available through the uFirst Private Dining Service and
bookings must be made in advance of your intended visit to the restaurant. Bookings must
not be made directly with the restaurant.
The Jade 25% Discount is not valid in conjunction with any other promotional offer or
discount such as senior citizen rates, already reduced lunchtime and early evening specials
or any other such offer, takeaways or drinks only. It cannot be guaranteed that the discounts
will be available in December when restaurants run their Christmas menu, Christmas Eve,
Christmas Day, Boxing Day, New Year’s Eve, New Year’s Day, other bank holidays or celebrations
such as Valentine’s Day or Mother’s Day.
All uFirst Private dining discounts and other special offers are offered subject to their
availability at the time of booking. Please be prepared to be flexible over your dining time to
avoid disappointment, especially at weekends. The uFirst Private Dining Service may need to
check in advance that smaller restaurants are able to accommodate your party.
The Jade 25% Discount applies for up to four (4) people per booking.
Subject to availability, the uFirst Private Dining Service shall accept your booking by issuing
you with a restaurant booking reference. Please ensure you have your restaurant booking
reference with you on arrival at the restaurant.
You will be advised at the time of booking whether the restaurant you have booked is a Jade
25% Discount offer or an alternative type of offer.
The restaurants featured in the uFirst Private Dining Service are subject to change at any time.
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PAYMENT:
17. You must provide credit or debit card details to secure your booking when making
a restaurant reservation.
18. You will only have to pay the relevant restaurant after you have eaten.
19. The relevant discount will be deducted from your bill where appropriate.
20. The uFirst Private Dining Service will not charge you a booking fee for your
restaurant booking.
CANCELLATIONS AND AMENDMENTS:
21. All requests for cancellations or amendments should be notified by telephone to
uFirst Private Membership Services.
22. A charge of £10 per person may be made for cancellations made less than twenty-four
(24) hours before the booked dining time at the restaurant, or if cancellations are not
notified and you fail to attend the restaurant (a ‘no show’).
23. The decision whether to debit your card with a cancellation fee or ‘no show’ fee shall be
entirely at the discretion of the individual restaurant. If the restaurant does debit your
card, it will do so within five (5) working days from your booking time.
24. In extreme circumstances such as flood or fire it may be necessary for the restaurant to
cancel your booking in which case you will be notified directly by the restaurant.
CUSTOMER SERVICE:
25. uFirst Private Membership Services must be contacted for all booking related queries,
complaints and claims (Sentinel House, Airspeed Road, Portsmouth, Hants PO3 5RF.
Telephone 0845 607 2538). If telephoning, your call may be recorded for quality and
training purposes.
26. Any complaint regarding the restaurant must be brought to the attention of the
restaurant management at the time of dining and, if not resolved to your satisfaction,
should be notified to uFirst Private Membership Services in writing. You must quote
your restaurant booking reference and enclose a copy of the restaurant bill within
twenty-one (21) days of your restaurant visit.
LIABILITY:
27. Restaurants have not been inspected specifically from the point of view of Members with
special mobility needs. The information given is that supplied by the proprietor.
28. All information about restaurants is correct at the time of publication, and every effort
has been made to ensure the accuracy of the information provided. Neither Affinion
International Limited, Ulster Bank Limited nor lastminute.com accepts responsibility for
errors or omissions. Participating restaurants may be subject to change without notice
and published restaurant prices may also be subject to change without notice.
29. The uFirst Private Dining Service accepts no responsibility if a participating
establishment ceases to trade or undergoes a change of ownership.
30. The uFirst Private Dining Service shall not be liable for any failure or delay in
performance of its obligations that results directly or indirectly from any cause or
circumstance that is beyond its reasonable control. Without limiting the generality of the
foregoing, the following shall be regarded as such circumstances: act of God, outbreak of
hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government
or authority (including but not limited to refusal or revocation of any licence or consent),
fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility
service (including but not limited to electricity, gas, water or telecommunications),
renovations undertaken by the restaurant; strikes, lockouts or boycotts, embargos,
blockades.
GENERAL:
31. The uFirst Private Dining Service may alter any of these terms and conditions on giving
at least 30 days prior written notice. Where changes have been made to your advantage,
we will make the change immediately and notify you within 30 days of the change
taking effect.
32. Except as otherwise provided in these terms and conditions, your statutory rights are
not affected.
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C – HOTEL BOOKING SERVICE
BOOKINGS
1.
The uFirst Private Hotel Booking Service (“the Hotel Booking Service’’) is operated by
OctopusTravel.com (registered office Gullivers House, 27 Goswell Road, London EC1M 7GT,
No. 3963097) and provided to you as a uFirst Private account holder. By making a booking
with the Hotel Booking Service, you shall be deemed to have accepted these terms and
conditions on behalf of all the members of your party. These terms and conditions shall
govern the contract between you and OctopusTravel.com (“the Travel Contract”).
2.
Subject to availability and the booking conditions of your chosen hotel, apartment, tour or
transfer the Hotel Booking Service shall accept your booking by issuing you with a booking
reference number and a booking confirmation voucher.
3.
The special rates are only available through the Hotel Booking Service and bookings must
be made in advance of your intended stay.
4.
Please ensure that you have your booking confirmation voucher with you upon arrival at the
hotel/property.
5.
The accommodation featured in the Hotel Booking Service is subject to change at any time.
Most are offered on an ‘immediate’ basis where a confirmation is obtained at the time of
booking. Where the Hotel Booking Service is unable to immediately confirm the initial
requested accommodation, either the requested or an alternative will be offered within
48 hours.
6.
You warrant that you are at least 18 years of age. All bookings are personal to you and may not
be sold, assigned or otherwise transferred. You must be at least 21 years of age to check in to
Las Vegas (USA) hotels.
7.
For apartments and villas, the accommodation is graded according to the general standard of
the accommodation and is not equivalent to standard star ratings used for hotels. You and the
other members of your party must comply with any rules and regulations set by the
accommodation provider and are responsible for any damage caused to the property. The
total number of people (including infants and children) must not exceed the maximum
occupancy limit for the property.
8.
Special conditions may apply to group bookings, which you will be advised of at the time
of booking.
PAYMENT
9.
Payment in full is required at the time of booking. Payment must be made through the Hotel
Booking Service by credit or debit card. Prices are quoted in the currency requested at the time
of booking. In the event that a payment fails or is rejected by the card issuer, the Hotel
Booking Service reserves the right to cancel your booking and will notify you accordingly.
10. You must make payment for extra incidental charges e.g. meals, meal supplements, mini-bar,
dry cleaning and laundry prior to your departure from the hotel and for apartments and villas
any charges such as gas, water, telephone, linen. Hotels in California may levy a daily
supplement to be paid prior to departure.
Accommodation
Notice Period
Charges
Hotels
Cancellations made less than
72 hours
Charge of the first night’s
accommodation
The lesser of £20 or a charge for
the first night’s accommodation
Apartments & Villas
10 days or less
100% charges apply
Scheduled Sightseeing Tours
Cancellations or amendments
made less that 72 hours
100% charges apply
Private transfers and
tailor-made Sightseeing Tours
Less than 96 hours
100% charges
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CANCELLATIONS and AMENDMENTS
11.
All requests for cancellations or amendments should be notified directly to the Hotel
Booking Service, not to the hotel or property. Cancellation charges will be applied where
applicable in relation to the period between notification of cancellation and 00:01hrs on
the due date of arrival at each hotel, apartment or villa within a booking. Charges for
amendments apply where either the number of rooms or the number of nights
decreases. For sightseeing tours you will be advised at the time of booking if any other
special conditions apply. All the charges are detailed in the table below opposite.
12. You will be notified at the time of booking if your travel falls during a Special Event where
the following terms apply. At any time a cancellation or amendment is notified by you
100% cancellation charges will apply to a stay falling within a Special Events Period.
HOTEL PRICE PROMISE
13. If after you have made a booking you find a lower price with an alternative provider, a
claim for the difference in price can be made. Claims must be made directly to the Hotel
Booking Service within 48 hours from the time that the booking is made. For last minute
bookings claims must be made at least 72 hours prior to the date of arrival. Group
bookings and bookings made during Special Events Periods are excluded.
14. Only prices from online travel retailers will be matched and the accommodation at the
lower price must be offered by a bonded travel agent (ABTA membership or equivalent).
15.
The Hotel Booking Service must be able to verify the claim to its reasonable satisfaction.
16. The claim must be based on a like for like comparison of the same date, hotel, room type,
occupancy, rate type and currency.
17.
The lower price with the alternative provider must be available with immediate
confirmation via an online booking method and must not be subsidised through other
elements (frequent flyer credits, meal plans or linked to other products or packages).
CUSTOMER SERVICE
18. The Hotel Booking Service must be contacted for all booking related queries, complaints
and claims following your stay at the hotel.
19. For telephone complaints/queries after a booking has been made, quote your booking
reference number. For written complaints/queries after a booking has been made quote your
booking reference number and enclose a copy of the hotel bill within 21 days of your visit.
20. Any complaint regarding the accommodation must be brought to the attention of the
local accommodation management as early as possible during your stay and, if not
resolved to your satisfaction, should be notified to the Hotel Booking Service in writing.
LIABILITY
21. The Hotel Booking Service takes every care to ensure that published descriptions are
correct and accepts no liability for errors or omissions in the description of hotels. The
Hotel Booking Service reserves the right to change the hotel booking to one of a
comparable standard and to notify you of such change as soon as possible. No
compensation is payable for such changes. In extreme circumstances, the Hotel Booking
Service may be forced to cancel your booking in which case you will be notified of such a
change as soon as possible and a full refund will be made.
22. The Hotel Booking Service shall not be liable for any failure or delay in performance of its
obligations, which results directly or indirectly from any cause or circumstance, which is
beyond its reasonable control. Without limiting the generality of the foregoing, the
following shall be regarded as such circumstances: act of God, outbreak of hostilities, riot,
civil disturbance, acts of terrorism, revolution, the act of any government or authority
(including but not limited to refusal or revocation of any licence or consent), fire, flood,
lightning, explosion, fog or bad weather, interruption or failure of a utility service
(including but not limited to electricity, gas, water or telecommunications), renovations
undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.
23. The Hotel Booking Service’s liability to you is limited to the higher of (a) GBP £1,000 or
(b) three times the value of the booking. To the extent permitted by law, all conditions,
warranties or obligations whether express or implied by statute, common law or
otherwise are excluded and these terms shall apply in their place. None of the foregoing
shall limit the Hotel Booking Service’s liability for death or personal injury caused by the
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Hotel Booking Service’s negligence or for fraud or for fraudulent misrepresentation in respect
of which there is no limitation.
GENERAL
24. OctopusTravel.com will not use your details for any purpose other than to fulfil its obligations
under the Hotel Booking Service.
25. The Hotel Booking Service reserves the right to change these terms from time to time
without notice.
26. Travel insurance, passport, visa and health requirements are the responsibility of all members
of the party.
27. The Travel Contract together with your booking confirmation voucher represent the entire
agreement between you and OctopusTravel.com and shall be governed and interpreted under
English law and shall be subject to the exclusive jurisdiction of the English courts.
28. Bookings that combine accommodation and any other travel product fall under the protection
of the UK’s Package Travel Regulations. This means that the Hotel Booking Service accepts
responsibility for ensuring that your travel arrangements booked are supplied as described.
If any part of your travel arrangements are not provided as promised we will pay you
appropriate compensation.
29. It is unlikely that we will have to make any changes to your travel arrangements, but
occasionally, changes or cancellations are necessary and the Hotel Booking Service reserves
the right to do so at the earliest possible date. The Hotel Booking Service will not cancel your
travel arrangements less than two weeks before your departure date, except for reasons
beyond our reasonable control or because you have failed to pay the final balance. If the Hotel
Booking Service is unable to provide the booked travel arrangements, you can either have a
refund of all monies paid or accept an offer of alternative travel arrangements of comparable
standard if available. If it is necessary to cancel your travel arrangements, compensation is
payable as detailed in the table below.
30. If a major change to your holiday is required, the Hotel Booking Service will inform you as
soon as reasonably possible. You will have the choice of either accepting the change of
arrangements, accepting an offer of alternative travel arrangements or cancelling your booked
holiday and receiving a full refund of all monies paid. In all cases, except where the major
change arises due to reasons beyond our reasonable control, the compensation payable is set
out in the table below.
31. Except as otherwise provided in these booking terms and conditions, your statutory rights are
not affected.
Period before
departure within
which notice of
cancellation or major
change is received by
us or notified to you
If we make a major
change to your holiday
If we cancel
your holiday
If you cancel
your holiday
Amount you will
receive from us
Amount you will
receive from us
Cancellation Fee
More than 90 days
Full refund
Full refund
None
More than 07 days
100% of holiday cost
+10% or £10
(whichever is less)
100% of holiday cost
+10% or £25
(whichever is less)
£20
More than 03 days
100% of holiday cost
+20% or £20
(whichever is less)
100% of holiday cost
+20% or £50
(whichever is less)
£40
03 days or less
100% of holiday cost
+30% or £30
(whichever is less)
100% of holiday cost
+30% or £100
(whichever is less)
100% of holiday cost
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D – EVENT BOOKING SERVICE
1.
ACCESSING THE SERVICE
1.1. The uFirst Private Event Booking Service is a special telephonic service and can only be
accessed via the uFirst Private Membership Services telephone number on 0845 607 2538.
1.2. Normal hours of business during which you can use the uFirst Private Event Booking
Service are 08.00 to 20.00 hrs Monday to Friday and 09.00 to 17.00 hrs Saturday, except
Bank Holidays.
2.
BOOKINGS
2.1. Bookings must be made at least 10 business days prior to the performance.
2.2. Discount is calculated on the combined ticket price, booking fee and any processing fee
incurred. Postage costs are not included in the discount.
2.3. The discount is not applicable to any other promotional offer and only applies to tickets
purchased through the uFirst Private Event Booking Service.
2.4. You must be included in the party attending the event for the discount to apply.
2.5. All bookings are subject to availability and the rules and regulations of the venue, event
organiser and promoter.
2.6. Affinion purchases tickets from agents and has no control over the events.
2.7. Reservations – Tickets will be reserved for a maximum of 2 days from enquiry. All further
enquiries outside of the 2 days will be treated as a new enquiry.
2.8. Tickets cannot be refunded or exchanged.
2.9. Bookings are for events held in the UK, Northern Ireland and Republic of Ireland only.
3.
TICKETS
3.1. You will receive the discount on up to 6 tickets for any one production. You may purchase
as many tickets as is available for the performance or as stipulated by the promoter,
event organiser or venue.
3.2. A uFirst Private Membership Services agent will call you back within 1 business day
to confirm availability and the cost of your booking if it is not possible to provide the
information immediately.
3.3. Upon taking your booking a confirmation letter will be dispatched to you within
2 business days of placing your order for tickets.
3.4. Tickets are posted to you within 5 business days of receipt by the uFirst Private Event
Booking Service.
4.
SERVICE DETAILS
4.1. The 25% discount is available on plays (defined as any production where actors perform),
musicals, opera/operetta, pantomime, ballet, rock & pop, jazz, blues, heavy metal, rap,
reggae, soul, music festivals, gospel music, country, folk, dance productions, adult/
contemporary music, classical, pop festivals, variety concerts, proms, stand up comedy,
sporting events, national exhibitions, exhibitions at museums, galleries and studios, royal
tournaments, productions on ice and singalong.
4.2. The discount is not available on music hall, lectures or talks, puppet shows, summer
shows (e.g. end of pier variety acts), illusionists or variety shows.
5.
CUSTOMER SERVICE
5.1. uFirst Private Membership Services must be contacted for all booking related queries,
complaints and claims. Please write to uFirst Private Membership Services.
Sentinel House, Airspeed Road Portsmouth PO3 5RF or call uFirst Private Membership
Services on 0845 607 2538. If telephoning, your call may be recorded for quality and
training purposes.
5.2. Any complaint regarding an event that you attend must be brought to the attention of
the venue management as early as possible during the event and, if not resolved to your
satisfaction, should be notified to uFirst Private Membership Services on 0845 607 2538.
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E – LIFESTYLE MANAGER
1.
ACCESSING THE SERVICE
The uFirst Private Lifestyle Manager is a special telephonic service and all information is
provided verbally.
2.
ENQUIRIES AND BOOKINGS
2.1 You will usually be given the information you have requested whilst you are on the phone
to the Lifestyle Manager.
2.2 If it is not possible to provide the requested information immediately (i.e. if further research
is necessary) the Lifestyle Manager will make enquiries and phone you back within one
business day with the outcome or status of the enquiry.
3.
SERVICES
3.1 The Lifestyle Manager will try to accommodate any specific request you may have, by sourcing
a supplier for the desired product or service. Services that contravene local or international
law will not be sourced or provided through the Lifestyle Manager. The Lifestyle Manager does
not sell goods or services of any kind. It acts on your behalf to arrange purchases from the
relevant suppliers. Consequently any agreement for the provision of goods or services is
between you and the supplier of the goods or services. The Service can’t be held responsible
for the quality of goods or the supplier.
3.2 The Lifestyle Manager will not use your name and address for any purpose other than to fulfil
its obligations under the service.
3.3 The Lifestyle Manager does not provide information or advice about financial matters.
4.
PAYMENT
4.1 You must pay for each service requested in accordance with the specific requirements of each
individual service-provider.
4.2 You may be required to provide the card number and expiry date of a major credit/debit card
to secure a booking or order.
5.
CONFIRMATIONS
5.1
Within one business day of your authorised payment and the booking being placed, you will
be sent an Order Confirmation.
5.2 You should check your Order Confirmation carefully and immediately telephone
uFirst Private Membership Services on 0845 607 2538 if you notice any discrepancies.
5.3 The Lifestyle Manager is provided by Prestige International UK Ltd
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