Keep Kids Smiling: Promoting Oral Health Through the Medicaid Benefit

Transcription

Keep Kids Smiling:
Promoting Oral Health
Through the Medicaid Benefit
for Children & Adolescents
© ANETTE ROMANENKO | DREAMSTIME.COM
Early and Periodic Screening, Diagnostic and Treatment (EPSDT)
September 2013
Available at http://www.medicaid.gov/Medicaid-CHIP-Program-Information/ByTopics/Benefits/Dental-Care.html
Table of Contents
Introducing Four Strategies for States ........................................................................ 1
The Facts: Why is Oral Health Important? .................................................................. 3
The Medicaid Benefit for Children & Adolescents ......................................................3
Details of the Medicaid Dental Benefit for Children & Adolescents .......................3
The Basics of Children’s Oral Health .........................................................................4
What Is Early Childhood Caries? .........................................................................4
The Importance of Preventing Early Childhood Caries .........................................5
Clinical Guidelines .....................................................................................................5
Caries Risk Assessment & Risk-based Prevention ....................................................6
Strategies for Promoting Oral Health for Children ..................................................... 7
STRATEGY 1: Improve State Medicaid Program Performance
Through Policy Changes............................................................................................8
Align the dental periodicity schedule to clinical
recommendations. ...............................................................................................8
Use dental delivery system contracts to improve dental
program performance. .........................................................................................9
Reimburse medical providers for preventive oral health
services. ............................................................................................................10
Incentivize dental providers through new payment models. .......................... 14
Address Form CMS-416 & core measure data collection
challenges..........................................................................................................15
STRATEGY 2: Maximize Provider Participation .......................................................18
Reduce the administrative burden for providers. ........................................... 18
Help general dentists feel more comfortable treating young
children. .............................................................................................................20
Maximize the capacity of the dental workforce. ............................................. 22
STRATEGY 3: Directly Address Children & Families ...............................................28
Address missed patient appointments. .........................................................28
Keep Kids Smiling: Promoting Oral Health
Educate children and families about oral health. ........................................... 30
STRATEGY 4: Partner with Oral Heath Stakeholders ..............................................32
Partner with the state’s Office of Oral Health. ...............................................32
Incorporate stakeholder perspectives in program planning. .......................... 33
Partner with Title V agencies. .......................................................................34
Conclusion................................................................................................................... 36
What You Need to Know About EPSDT..................................................................... 37
Resources .................................................................................................................... 38
AAP Resources .................................................................................................38
AAPD Resources ...............................................................................................38
ADA Resources .................................................................................................38
American Network of Oral Health Coalitions Resource ...................................... 38
Educational Resources ......................................................................................38
Federal Resources.............................................................................................39
State Programs and Resources .........................................................................39
Other Resources ................................................................................................39
Citations ....................................................................................................................... 40
Produced in collaboration with NORC at the University of Chicago
www.NORC.org
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Introducing Four Strategies for States
Dental coverage through Medicaid is a powerful tool that states can use to
improve oral health for tens of millions of children and adolescents. Children
covered by Medicaid have higher dental care utilization rates than do uninsured
children. The percentage of Medicaid-enrolled children (ages 1 and older) who
receive dental care continues to increase nationwide, from 37% in 2007 to 47%
in 2011. The Centers for Medicare & Medicaid Services (CMS), working in
partnership with states, is committed to building upon recent progress in
improving access to oral health care among children and adolescents enrolled in
Medicaid.
Quality dental care is essential to ensure a child’s overall well-being. Tooth
decay remains the single most common chronic disease among children.
Untreated decay affects 19.5% of 2 to 5 year olds and 22.9% of 6 to 19 year olds.
Dental disease can impact all aspects of children’s lives, from their nutrition and
sleep habits to their educational performance and self-esteem.
This strategy guide is intended to provide examples of successful approaches to
improving oral health access and utilization for children enrolled in Medicaid.
Recognizing that there is no “one-size-fits-all” solution to improving dental care
access and quality, this guide offers a wide array of tactics from which states can
choose to best fit local needs and resources. Strategies cover:
Improving state Medicaid program performance through policy changes;
Maximizing provider participation in Medicaid;
Directly addressing children and families; and
Partnering with oral health stakeholders.
The strategies in this guide also demonstrate opportunities for states to work
toward meeting the CMS Oral Health Initiative goals. The goals, announced in
2010 by CMS, are benchmarks to spur state level action:
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Increase the rate of children ages 1–20 enrolled in Medicaid for at least 90
continuous days who receive any preventive dental service by 10 percentage
points by FY 2015; and
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Increase the rate of children ages 6–9 enrolled in Medicaid for at least 90
continuous days who receive a dental sealant on a permanent molar tooth by
10 percentage points over 5 years (this goal will be phased in).
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The Oral Health Initiative also supports the Department of Health and Human
Services (HHS) National Quality Strategy, which established three aims to guide
and assess local, state, and national efforts to improve the quality of health care.
The specific aims of the National Quality Strategy include:
1. Better Care: Improve the overall quality of care, by making health care more
patient-centered, reliable, accessible, and safe.
2. Healthy People/Healthy Communities: Improve the health of the U.S.
population by supporting proven interventions to address behavioral, social,
and environmental determinants of health in addition to delivering higherquality care.
3. Affordable Care: Reduce the cost of quality health care for individuals,
families, employers, and government.
The strategies in this guide can help achieve the aims of the National Quality
Strategy by helping states provide higher quality oral health care, improving the
oral health of children and adolescents, and ensuring that all children and
adolescents enrolled in Medicaid can access this care. Employing one or more of
these strategies can positively impact the oral health of enrolled children, with
the aim of keeping them healthy and pain free.
CMS is providing additional support to states in improving their Medicaid and
Children’s Health Insurance Program (CHIP) dental programs through quarterly
technical assistance webinars, the CMS Learning Lab: Improving Oral Health
Through Access, as well as through participation in a Medicaid Oral Health
Learning Collaborative run by the Center for Health Care Strategies. One-on-one
technical assistance is also available from CMS upon request.
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The Facts: Why is Oral Health Important?
The Medicaid Benefit for Children &
Adolescents
In 1967, Congress introduced the Medicaid benefit for children and adolescents
known as Early and Periodic Screening, Diagnostic and Treatment (EPSDT). The
goal of EPSDT (referred to in this guide as “the Medicaid benefit for children
and adolescents”) is to ensure that children receive the health care they need at
the time they need it—the right care to the right child at the right time in the
right setting. This broad scope supports a comprehensive, high-quality health
benefit for children under age 21 enrolled in Medicaid. States share responsibility
for implementing the benefit, along with the CMS.
The Medicaid benefit for children and adolescents is more robust than the
Medicaid benefit for adults. Children have coverage for all medically necessary
services that are included within the categories of mandatory and optional
services listed in section 1905(a) of the Social Security Act, including dental
care, regardless of whether such services are covered for adults or included in the
state plan. States are responsible for informing families about the benefit and for
providing children and adolescents access to the health care services they need.
States also ensure that there are an adequate number and range of pediatric
providers to meet the health care needs of the state’s enrolled children.
Details of the Medicaid Dental Benefit for Children &
Adolescents
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Dental coverage requirements for children and adolescents enrolled in
Medicaid include, at minimum, relief of pain and infections, restoration of
teeth, maintenance of dental health, and medically necessary orthodontic
services.1
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Dental care for children and adolescents is subject to the same “medical
necessity” parameters as is other health care for children in Medicaid. The
benefit includes all services needed to correct or ameliorate oral health
conditions.
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A periodicity schedule specific to dental services is required.2 Dental and
oral health services should occur at intervals that align with reasonable
standards of dental practice. States establish this schedule after consultation
with dental organizations involved in child health care.3
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Children and adolescents may also access dental and oral health services on
an interperiodic basis which is more frequently than outlined in the
periodicity schedule, as medically necessary.4
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Dental visits must be performed by a dentist, or other licensed dental
professional working under the supervision of a dentist according to the
provisions of a state’s scope of practice laws, and can occur in settings other
than a dentist’s office, such as a clinic or a school.5
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While oral screenings by other health care providers, such as physicians, do
not meet Medicaid’s dental requirements under the Medicaid benefit for
children and adolescents, physicians can provide, and in many states
be reimbursed for, certain oral health services.
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Categorically needy children under the age of 18 (or under 19, 20, or 21 at
state’s option) are not subject to co-payment, co-insurance, or premiums for
the covered dental and oral health services they receive. States and managed
care plans may need to monitor providers to ensure that they do not charge
for missed appointments, or bill patients for the difference between the
provider’s customary charge and the Medicaid payment.
The Basics of Children’s Oral Health
Oral health is an essential component of a child’s overall well-being. Dental
disease in children is preventable, but once it sets in the disease can affect a
child’s physical development in the form of reduced body weight and
interference with growth. It can also affect a child’s school attendance and
academic performance, leading to significant implications for a child’s social
development and future success.
What Is Early Childhood Caries?
The disease of “dental caries” is a bacteria-dependent plaque-induced process of
acid demineralization of tooth structure, mediated by saliva. A child is
considered to have “early childhood caries” when there is one or more decayed,
missing (due to caries), or filled tooth surface in any primary tooth before the
child turns six. The bacteria that cause caries are transmissible between
individuals. For example, a caregiver can transmit the bacteria from her mouth to
a baby’s mouth by sharing eating utensils or by sucking on a baby’s fingers
which the baby then puts in her own mouth. The interaction in the mouth
between the bacteria and carbohydrates from foods produces acid. The acid, if
not sufficiently disrupted by brushing and flossing or by the natural production
and swallowing of saliva, will eat away at tooth enamel. The presence of fluoride
in the tooth surface mediates both the production of acid by bacteria and the
tooth’s susceptibility to demineralization. In short, tooth decay or cavities (the
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result) is caused by dental caries (the disease). The disease is infectious,
transmissible and diet-dependent.
The Importance of Preventing Early Childhood Caries
If left untreated, dental caries results in tooth decay and permanent cavitation,
and children with active disease become adults with tooth decay. Fortunately,
caries is both preventable and treatable. With effective home care and regular
access to evidence-based preventive dental services, children can be spared the
damage and suffering associated with this condition and they can grow into
adults with healthy mouths.
Parents and caregivers play a critical role in maintaining good oral health and
establishing proper oral hygiene habits. Once caregivers understand that tooth
decay is caused by an infectious, transmissible and diet-dependent disease, they
can take multiple steps to reduce their child’s exposure to bacteria and its effects.
From monitoring and minimizing intake of sugary foods to performing daily
dental care for infants and young children to resisting the urge to share utensils or
to engage in other activities that could transfer bacteria from the caregiver’s
saliva to the child’s mouth, parental involvement is critical.
An emphasis on prevention is also fiscally sound policy. It is approximately ten
times more expensive to provide inpatient dental care for caries-related
conditions than to provide preventive care. Furthermore, Medicaid is the most
common payer among children visiting the emergency room for a dental
condition.
Clinical Guidelines
According to the periodicity guidelines issued by the American Academy of
Pediatric Dentistry (AAPD), dental care should begin within six months of the
eruption of a child’s first tooth and no later than age one. This first dental visit is
a critical time to educate parents about dental development and the importance of
establishing good oral hygiene habits for their child and themselves. To ensure
this connection to dental care is made as early as possible, the American
Academy of Pediatrics Bright Futures periodicity guidelines recommend that
primary care medical providers include an oral health assessment as part of the
well-child check-up throughout childhood, starting at 6 months of age.
Also according to the AAPD, subsequent dental appointments should occur at
minimum every six months and should include assessment (including
radiographs), treatment, routine maintenance, and education. In particular:
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Topical fluoride treatment should begin after age one and may need to be
applied every three to six months in children with high caries risk, as
discussed below.
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Professional cleaning of teeth should begin at age two. Sealants for pits and
fissures on caries-susceptible primary molars, permanent molars and
premolars are recommended when those teeth first erupt.
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In late adolescence, third molars (“wisdom teeth”) should be assessed for
their presence and position. According to the policy statement of the
American Public Health Association Section on Oral Health, removal can be
considered when there is diagnosed pathology or other demonstrable need.
Early removal of third molars, for purely prophylactic purposes, is not based
on current scientific evidence.
Oral health education should be a part of every dental visit. At first, this will be
directed to the parent or caregiver. Individualized oral health education should be
provided directly to the child as the child gets older and gains more responsibility
for their own oral care and exposure to risk factors.
Caries Risk Assessment & Risk-based
Prevention
The AAPD’s periodicity guidelines also encourage providers to customize care
plans based on an assessment of each child’s individual risk for developing
dental disease. Providers can identify factors that put children at a higher risk of
developing caries and provide targeted guidance and treatment to address those
factors. For example, a child who lacks regular access to optimally fluoridated
water is at a higher risk of developing caries, so for such children dentists can
prescribe fluoride supplements and have patients return for monitoring more
frequently than children who have a lower caries risk. AAPD offers providers
a caries-risk assessment form (see page 2 of link) including guidelines and
treatment protocols.
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Strategies for Promoting Oral Health for Children
States and other stakeholders are implementing a variety of approaches to
increase oral health care visits and awareness of oral health for children and
adolescents. While there is no one-size-fits-all approach to creating an effective
oral health care delivery system, understanding other states’ experiences provides
an opportunity to explore what can be done to promote utilization of oral health
care services, especially the most appropriate and cost-effective care.
The strategies presented in this guide represent a variety of approaches to using
evidence-based policies and to engaging providers, families and other
stakeholders:
STRATEGY 1 Improve state Medicaid program performance though
policy changes: Match the state’s periodicity schedule to clinical
recommendations, use dental delivery system contracts to improve dental
program performance, reimburse medical providers for preventive oral health
services and address 416 and core measure data collection challenges.
STRATEGY 2 Maximize provider participation: Reduce administrative
burden for providers, help general dentists feel more comfortable treating young
children, and maximize the capacity of the dental workforce by utilizing a variety
of provider types.
STRATEGY 3 Directly address children and families: Promote the benefit,
address missed patient appointments, and educate children and families about the
importance of oral health and what part they play in maintaining it.
STRATEGY 4 Partner with oral heath stakeholders: Partner with the state’s
Office of Oral Health, incorporate stakeholder perspectives in program planning,
and partner with Title V agencies.
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STRATEGY 1: Improve State Medicaid Program
Performance Through Policy Changes
Align the dental periodicity schedule to clinical
recommendations. State Medicaid programs are required to adopt a dentalspecific periodicity schedule for children, not just a medical periodicity schedule
that references dental services. States should consult with professional dental
organizations in developing their dental periodicity schedules, and should also
keep in mind building in the flexibility for providers to follow clinical guidelines
directed at providing evidence- and risk-based approaches to prevention.
Map available from The American Academy of Pediatric Dentistry (2013)
In order to provide effective care for children with a wide array of oral health
needs and risks, state dental periodicity schedules should serve as a “floor,” the
minimum recommended frequency for preventive oral health visits - rather than a
“ceiling,” the maximum allowable frequency of preventive oral health visits.
Such flexibility is consistent with the intent of the Medicaid benefit to meet the
medical and dental needs of the individual child or adolescent. Publication of
state medical and dental periodicity schedules in an easily accessible location
and format can also help providers and families become more aware of the
services covered by the Medicaid benefit for children and adolescents.
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Adopting AAPD’s Guideline on Periodicity: Louisiana
In 2009, Louisiana learned during a CMS review of its Medicaid dental program that the state was not fulfilling
the requirement of maintaining a pediatric dental periodicity schedule. Louisiana needed to quickly address this
deficiency and looked to the AAPD’s Guideline on Periodicity of Examination, Preventive Dental Services,
Anticipatory Guidance, and Oral Treatment for Children. Louisiana Medicaid adopted the AAPD recommended
dental periodicity schedule and worked with Louisiana State University’s School of Dentistry to make
modifications based on the services offered by the state’s Medicaid program. The state included the dental
periodicity schedule in its Medicaid manual and ensured that the state’s schedule was written at a reading level
and formatted in a manner that the public could easily comprehend.
Adoption of a Dental Periodicity Schedule Led to Other Improvements
The development of the state’s dental periodicity schedule prompted Louisiana to overhaul sections of its
Medicaid website related to the dental benefit. Prior to the state’s adopting the periodicity schedule, providers had
to search through information on several webpages to find comprehensive information on the dental benefit. To
address this issue, Louisiana created a dental provider homepage that was easily accessible from the main
Medicaid website. This webpage contains information and resources targeted specifically to dental providers,
including the new periodicity schedule, the dental services manual, the fee schedule, and instructions on
submitting claims. The provider homepage also serves as a central location for posting program news, such as
provider enrollment updates and guidance on electronic claims submission. In addition to offering the periodicity
schedule on the new webpage, Louisiana promoted the schedule to providers via newsletters.
Use dental delivery system contracts to improve dental
program performance. States that contract with managed care
organizations, dental benefits administrators or other third parties to administer
their dental program may benefit from building accountability into their
contracts. For example, states can require contractors to meet benchmarks,
performance standards and reporting requirements. States can also build in
bonuses for meeting or exceeding performance goals and disincentives for failing
to meet them. State Medicaid programs can also:
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Align contractor requirements with Medicaid program goals or performance
measure benchmarks;
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Add quality and access-to-care related requirements; and
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Include dental performance improvement projects as part of managed care
external quality reviews.
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Contract Modifications Improve Plan Performance: California
In response to low utilization rates, the California Department of Health Care Services made improvements in late
2010 to dental managed care contracts in two counties as a way to hold plans accountable for providing adequate
access to quality oral health care. Through these contract modifications, the Department implemented financial
incentives (for plans exceeding performance standards) and financial penalties, corrective action plans, and
sanctions (for plans not meeting performance standards).
After introducing the changes, utilization rates rose in Sacramento County from 32.3% in 2011, to 43.7% in 2012,
and in Los Angeles County from 24.6% in 2011, to 36.8% in 2012. This approach proved to be so successful that
California incorporated into its next round of contract procurement the ability of dental plans to meet the
Department’s goals to improve the delivery of dental services to children. California awarded three contracts in
the two counties based on these criteria.
As outlined in the Department’s Report to the Legislature, 2013 dental managed care contracts require plans to:
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Participate in and/or conduct two quality improvement projects;
Appoint an external quality review organization to audit performance measures and conduct annual
surveys of care timeliness and member satisfaction;
Conduct provider monitoring based on quality improvement thresholds, (e.g., access and availability
standards, encounter data submission, and dental record accuracy);
Achieve benchmarks on 11 performance measures (which are tied to 10% monthly withholds of
capitation payments);
Allow the Department to review provider contracts and compensation arrangements (the Department
may deny any inappropriate payment schedules);
Adhere to Department standard appointment timeframes for preventive dental visits and emergent care
visits;
Conduct an annual “timely access” survey and monthly phone call campaigns to members who have not
been to the dentist in the previous 12 months; and
Conduct outreach to expand the provider network to include Federally Qualified Health Centers
(FQHCs), Rural Health Centers, and Indian Health Service Facilities (and encourage them to provide
incentive programs to dental providers).
Additionally, the contracts allow the state to implement corrective action plans for dental plans with repeated
deficiencies, and require dental plans to correct deficiencies in a timely manner. The State may also halt new
enrollment of beneficiaries in a dental plan as a consequence of noncompliance.
Children with at least 4 fluoride
varnish applications between ages
6 months and 35 months
e x p e r i e n c e d t h e l e a s t d e c a y.
Reimburse medical providers for preventive oral health
services. Primary care providers are well-positioned to offer children enrolled
in Medicaid basic oral health education and preventive services at a most critical
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time in their development. Children are at risk for caries from the moment of first
tooth eruption, typically around six months of age. To most effectively prevent
caries, parents must establish sound oral health habits at this early
age. Pediatricians have earlier, more frequent interactions with children and
their parents than do dentists, and they participate in Medicaid at higher
rates. A recent study found that a higher frequency of well-child check-ups
between ages one and three was associated with an earlier first dental exam.
Map available from the Pew Charitable Trusts. Per state Medicaid
officials, DC will implement coverage October 1, 2013; Indiana plans to
implement coverage in 2014.
Most states currently reimburse medical providers for performing oral health risk
assessments, providing anticipatory guidance, and applying preventive fluoride
varnish to children enrolled in Medicaid. These services are simple to perform
and recent studies have found them to be highly effective in reducing the
incidence of caries. Starting fluoride varnish at or around the age of six
months results in greater reduction of the disease of early childhood caries
than starting after age two. Additionally, starting fluoride varnish at 6 months
(or at the eruption of the first tooth) pays back a larger percentage of program
costs by reducing future restorative costs. Targeting the highest-risk children has
a similar effect on the prevalence of early childhood caries as fluoride varnish for
all children older than 24 months but at a lower program cost. Reimbursing
medical providers for these services can significantly improve children’s access
to preventive oral health care.
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It is about 10 times more expensive
to provide inpatient dental care
for caries-related conditions
than to provide preventive care.
Reimbursing medical providers for certain oral health services and offering
primary care practitioners access to a network of referring dentists helps to
promote better oral health for children. For example, Wisconsin saw a 300%
increase in the number of claims submitted for fluoride varnish treatment after
changing its reimbursement policy to allow payment to medical providers for
fluoride varnish treatment. Medical providers accounted for half of this overall
increase and, significantly, were responsible for 83.5% of claims submitted for
children ages one and two. Washington is another state utilizing primary care
practitioners to promote access to dental care. In Washington’s Access to Baby
and Child Dentistry (ABCD) program, primary care medical providers contact
local program administrators to connect children to dentists who have
participated in ABCD trainings. Medical providers report that they are more
willing to perform oral health assessments on children when there is an effective
referral structure in place to ensure patient access to follow up dental care.
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Ensuring Doctors Provide Preventive Care & Referrals: North Carolina & South Dakota
North Carolina’s “Into the Mouths of Babes” program has been successful at facilitating the provision of
preventive oral health services to young children by medical providers. Into the Mouths of Babes is a
collaborative effort of the state’s Academy of Family Physicians, the Pediatric Society, the Division of Medical
Assistance Oral Health Section, and the University of North Carolina at Chapel Hill School of Dentistry and
Gillings School of Global Public Health. The Oral Health Section of the North Carolina Department of Health
and Human Services currently administers the program and continues to collaborate with the partner agencies.
Funding Sources
Past and current funding sources for the program include the Centers for Disease Control and Prevention, CMS,
the Health Resources and Services Administration’s State Oral Health Collaborative Systems and their Targeted
State Maternal and Child Health Oral Health Service Systems Grant Program.
Program Targets and Details
North Carolina’s Department of Health and Human Services offers training to medical providers in oral
evaluation, anticipatory guidance, and application of fluoride varnish prophylaxis. Providers receive continuing
medical education credit.
As part of the training, providers are given a toolkit that includes clinical guidelines for fluoride varnish
application, North Carolina Medicaid billing and Dental Procedures and Nomenclature codes, a sample encounter
form, supply information, educational materials for parents, and guidance on how to train others in their practice
to qualify them for Medicaid reimbursement for varnish application. The toolkit also includes a tip sheet on how
to refer patients to Medicaid-enrolled dental providers.
Program Results
Program data show that Medicaid-enrolled children who receive varnish through the Into the Mouths of Babes
program have fewer caries-related treatments in dental offices than Medicaid-enrolled children who do not
receive Into the Mouths of Babes preventive services. The program is most effective when children had 4-6 visits
before their third birthday.
In South Dakota, Delta Dental of South Dakota, the state’s Medicaid Administrative Services Only dental
program contractor, received a HRSA grant to strengthen the connection between medical and dental providers.
Over the three years of funding, Delta Dental held trainings with medical personnel on how to identify early signs
of decay and administer fluoride varnish. Approximately halfway into the project, South Dakota Medicaid began
reimbursing medical providers for applying fluoride varnish. In order to attract busy medical providers, the
training sessions were limited to an hour or less and scheduled at convenient times and locations. Local dentists
led the trainings in order to encourage personal connections between dental and medical providers and
consequently increase medical to dental referral rates.
Program Results
Hundreds of primary care medical professionals were trained through the HRSA grant program. Dental and
medical providers formed valuable connections, which stimulated referrals from primary care providers to
dentists. After grant funding expired, Delta Dental of South Dakota continued the trainings with a staff dental
hygienist.
The University of South Dakota incorporated similar training into its medical and allied health programs,
ensuring that graduates begin their practice with basic oral health knowledge and an understanding of the
importance of dental referral for young children.
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C a r i e s i s a P R E V E N TA B L E d i s e a s e .
Incentivize dental providers through new payment models.
One way states can encourage dental providers to do everything possible to
prevent early childhood caries is by utilizing payment incentives that encourage
the provision of preventive services according to evidence-based protocols.
Payment arrangements can vary, but one approach is to reimburse providers via a
bundled payment for an established set of preventative dental services to be
delivered at each dental visit, starting at a very young age, with the frequency of
visits set according to a child’s assessed level of risk for developing early
childhood caries.
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Incentivizing Dental Providers Through a Payment Initiative: Texas
In 2008, Texas Medicaid launched its First Dental Home program. First Dental Home strives to improve the oral
health of very young children by delivering a set of evidence-based preventive services during regular dental
visits. Children can receive up to ten preventive visits between the ages of 6 months and 35 months. The visits
consist of:
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Oral examination;
Caries risk assessment;
Dental prophylaxis;
Application of topical fluoride varnish;
Oral hygiene instruction with primary caregiver, with supporting take-home materials;
Dental anticipatory guidance;
Nutritional counseling; and
Establishment of a recall schedule.
Dentists are reimbursed $142 for this bundle of services. The frequency of recall is based on the results of the
child’s caries risk assessment. To be certified to participate in First Dental Home and bill for this enhanced rate,
general and pediatric dentists must complete a free online continuing education training course. Members of the
dental team are also encouraged to complete the training.
For many children, this intensive prevention approach is effective at getting them off to a healthy start and
preparing them to maintain good oral health as they get older. But for children who continue to be at high risk for
caries after they turn age three, Texas Medicaid will cover preventive visits more frequently than twice each year.
First Dental Home has developed a number of tools to help providers and parents. For parents and caregivers
there is both an oral health history questionnaire and a dental risk assessment questionnaire. There is also a caries
risk assessment tool for providers.
An important aspect of First Dental Home is that the parent or caregiver is required to be in the room with the
child during the entire dental visit. This supports the education component of First Dental Home, which was
carefully constructed based on adult learning principles. There are eight suggested topics that can be covered; at
least three topics are covered at each visit. By the end of ten visits, each topic has been discussed about three
times. At the conclusion of each visit materials that reinforce the information are given to the parent. This
structure helps parents absorb the information in small doses, learn by doing, and have correct behavior
reinforced through positive results.
The enhanced payment rate and reduction in billing paperwork for the evidence-based bundle of services has
begun to have the desired effect of increasing the number of dentists who provide these services and the number
of children who receive them. As of August 2012, more than 2,750 general dentists had been certified as First
Dental Home providers, and 814,717 children had established their First Dental Home. Though the formal
evaluations of the project have so far focused only on process measures (e.g., how many dentists participate, how
many children receive care), pediatric dentists have begun to report, anecdotally, that among participating
children fewer need caries treatment in the operating room. The dentists have also reported a “halo effect” such
that older siblings, too, are experiencing an improvement in their oral health status.
Address Form CMS-416 & core measure data collection
challenges. CMS utilizes the information that states report on the Form CMS416 to assess the effectiveness of the Medicaid benefit for children and
adolescents. States are required to report on seven oral health related indicators,
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including: the percentage of children ages 0-20 enrolled for at least 90 continuous
days who received, in the last year: a) any dental service, b) a preventive dental
service, c) a dental treatment service, d) a sealant on a permanent molar (ages 6
to 14 only), e) a dental diagnostic service, f) any oral health service, and g) any
dental or oral health service. The information reported is derived largely from
dental procedure codes recorded on Medicaid claims. The data reported on the
Form CMS-416 is an important indicator of how effectively states are providing
dental and oral health services to children and adolescents enrolled in Medicaid.
Based on the information CMS collects via the Form CMS-416, trend patterns
and projections are developed for individual states and the country, from which
decisions and recommendations can be made to ensure that children receive the
dental and oral health care they need.
© YEO2205 | DREAMSTIME.COM
Given the importance of the Form CMS-416 data to CMS, the states and other
stakeholders, it is critical for states to ensure that the data are reported accurately
and reflect the totality of the dental and oral health care Medicaid-enrolled
children and adolescents receive. In 2010, CMS developed and implemented a
set of criteria to identify data that raises concerns about the accuracy of
information submitted on the Form CMS-416. Using these criteria,
CMS evaluates each state’s data and alerts any state whose data raises concerns.
States can face challenges in making sure their data is complete and
accurate. Two situations where Medicaid claims information for dental services
can be incomplete are (1) when dental services are included in a medical
managed care arrangement for which the state pays a capitated rate to a managed
care plan, and (2) when dental services are paid by encounter rather than by
16
procedure (e.g. through a Federally Qualified Health Center (FQHC). An
approach to addressing incomplete Medicaid claims information is described
below.
Accurately Reporting Dental and Oral Health Services Provided by FQHCs: Iowa
In 2009, Iowa recognized that it was collecting incomplete data from Federally Qualified Health Centers
(FQHCs) and was consequently underreporting to CMS the dental services provided to Medicaid-enrolled
children. To generate payment for dental visits, FQHCs were reporting a universal encounter code, T1015, and a
code to indicate a dental visit, D0120, but they were not reporting additional codes for the specific dental services
provided during the visit. As a result, Iowa could accurately report whether there was a dental visit, but it could
not report whether the visit involved the provision of preventive, diagnostic or treatment services.
The state Medicaid staff approached the Iowa Primary Care Association and explained the data issue and the
reasons it needed to be resolved. Both organizations then worked closely with FQHCs to develop a mechanism to
begin collecting and reporting more detailed dental claims data by making minimal changes to the existing claims
system. For example, the appropriate Current Dental Terminology (CDT) procedure codes were included on
additional lines on the claim form at a payment rate of $0.00 so that individual services could be identified
without changing the claim format or cost structures.
Stakeholder Collaboration
With agreement from the Iowa Primary Care Association, Iowa Medicaid issued initial and follow-up
Informational Letters explaining the changes to the reporting requirements. With these new requirements and
modifications to previous requirements, Iowa shifted from only collecting data on the incidence of dental visits to
collecting detailed data on all dental service provided, including the diagnostic, sealant and treatment services
required for reporting to CMS. The collaboration with FQHCs early in the process facilitated the successful
collection of new data elements.
Continued Efforts
In 2013, Iowa further refined FQHC billing by programming their Medicaid Management Information Systems
(MMIS) to accept the American Dental Association claim format. This will enable the state to capture even more
detail on services provided, such as tooth number and quadrant. Such information could not be captured on the
CMS claim Form-1500, which had been used for billing dental encounters. Because the ADA claim only accepts
CDT codes, FQHCs cannot use the T1015 encounter code to generate payment for the visit. To overcome this
difficulty, the Iowa MMIS was programmed to acknowledge the miscellaneous CDT code (D9999), which, when
reported on the first claim line, will generate the encounter payment. Collaboration with the state’s Primary Care
Association revealed that the FQHCs were already billing other insurers using the ADA claim and that many
would prefer to also be able to use it when billing Medicaid. An Informational Letter was sent to the FQHCs
advising of the change effective July 1, 2013.
17
STRATEGY 2: Maximize Provider Participation
Provider participation in Medicaid is critical to ensuring that children and
adolescents have sufficient access to dental care. Unfortunately, Medicaid
participation among dentists tends to be low, with a 2010 study indicating that
less than half of dental providers saw Medicaid patients in 25 of the 39 states
that reported data. Barriers to participation reported by providers include:
■
low reimbursement rates,
■
administrative burdens, and
■
poor patient compliance.
Reimbursement rates can be a factor in securing dentist participation in
Medicaid. Low reimbursement can affect the formation and maintenance of
adequate provider networks. Dental overhead costs have been estimated to
demand 60–65% of providers’ gross income (depending on state taxes). Thus
providers in states where Medicaid does not reimburse at least at this break-even
level have little financial incentive to participate.
D e n t a l o v e r h e a d c o s t s c a n b e 6 0% o f
a p r o v i d e r ’s g r o s s i n c o m e .
Reimbursing at or above the
break-even level provides an
i n c e n t i v e t o p a r t i c i p a t e i n Me d i c a i d .
Reduce the administrative burden for providers. Dentists report
that Medicaid often involves lengthy and complex provider enrollment
procedures, lack of clarity in determining patients’ Medicaid eligibility,
cumbersome prior authorization requirements, and difficult procedures for claims
submissions.
States can take a variety of approaches to reduce administrative burdens
including:
■
Make enrollment easier for dentists by reducing the length of enrollment
applications (e.g., in Maryland, dental provider credentialing forms were
reduced to half of the length of forms currently used by private insurance
carriers).
18
■
Eliminate or greatly reduce the need for prior authorization requirements for
children except for the most costly services.
■
Choose to keep prior authorization but streamline the process by ensuring
that the requirements are publicized in a format that is easy to both access
and comprehend.
■
Reduce the amount of information that providers must deliver to the state,
and simplify the means of delivery (e.g. providing an option for electronic
submission).
In 2000, Michigan rolled out its Medicaid Healthy Kids Dental Program in 22
counties. The program was administered through a commercial dental plan that
was well established among Michigan’s dentists, with the same network, the
same reimbursement rates, and similar administrative policies. Within the first
twelve months, enrolled children increased their utilization of dental services
by 31.4%. Gradually, the program has been expanded to cover 78 of Michigan’s
83 counties.
Simplifying and Expediting Provider Enrollment: Oklahoma
In 2010, the Oklahoma Health Care Authority launched its Provider Secure Website to serve as a one-stop shop for
providers to:
■
■
■
■
■
Enroll in Medicaid;
File claims and receive remittance advice;
Check patient eligibility and third party coverage;
Secure prior authorization; and
Communicate with the Medicaid agency.
In addition, the website allows providers to view up-to-date information about a patient’s clinical history based on
claims and lab results.
The web portal has met with favorable reviews from Oklahoma’s dentists. They appreciate that the provider
enrollment process, which had been paper-based and took as long as 3 months to complete, is now electronic and
can yield a provider number in as little as 3 weeks. In addition, participating dentists have reported that the ability to
see when and what treatments a member has received helps in treatment management.
Oklahoma Medicaid and its stakeholders agree that the web portal was a good investment. Oklahoma has plans to
further enhance the web portal to provide information on medications as well as interface with the state’s hospitals
and Health Insurance Marketplace.
19
Leveraging Contracts to Reduce Administrative Burden: Arizona
The Arizona Health Care Cost Containment System offers Medicaid dental services through 12 health plans. The
state has leveraged its contracts with these plans to implement provider-friendly reforms with the goal of improving
rates of provider participation.
The contracts prohibit plans from shifting risk onto providers through capitated payments, and instead mandate a
fee-for-service structure. In addition, the state requires that all plans offer a minimum standard of care that aligns
with the clinical recommendations of dentists, such as providing beneficiaries with preventive care at least twice per
year. The state also sets standard prior authorization requirements applicable to all plans, so that dentists can easily
understand which procedures require prior authorization regardless of the plan.
The system incorporates patient-centered efforts in its reforms as well. For example, plans must conduct follow-up
activities with patients who miss appointments, and develop utilization profiles to provide feedback to providers
about visit rates and to identify specific members requiring services.
Help general dentists feel more comfortable treating young
children. The majority of general dentists in the U.S. do not treat young
children. These dentists often report discomfort with treating young children,
especially the behavior management aspects, because they were trained only in
adult dentistry. This, coupled with the lack in many locations of dentists who
specialize in pediatric care, can negatively impact access to dental services for
children. States can pursue a number of options to encourage general dentists to
accept children as patients.
©ISTOCKPHOTO.COM | NJGPHOTO
■
One option is to help general dentists learn more about treating children. The
AAPD, for example, developed a caries-risk assessment guide for children
20
that providers can use to help them tailor clinical care to the needs of patients
with varying levels of caries risk.
■
Another option is to offer general dentists brief targeted training in pediatric
care. As demonstrated in states such as Washington and South Dakota (see
below), Medicaid programs can take an active role in educating and training
general dentists to help them acquire the skills they need to treat children of
all ages. In addition, states can also suggest that dentists take advantage of
the widely available opportunities for continuing education provided by
dental schools and other organizations. For example, the University of
Minnesota School of Dentistry offers an annual “Mini-residency in Pediatric
Dentistry.”
■
States can also consider enhanced payment structures targeted at certain ages
groups to encourage providers to offer care to very young children (see, e.g.,
Texas First Dental Home, above).
Help General Dentists Be Comfortable Treating Young Children: Washington & South Dakota
Washington
The State of Washington’s Access to Baby and Child Dentistry (ABCD) program focuses on bringing together
oral health stakeholders to address dental disease among Medicaid-enrolled children under age six. Started in
1995, the program aims to:
■
■
■
■
■
Engage Medicaid-eligible children by age one;
Educate families and caregivers about the importance of practicing good oral health
care at home and how eating habits can impact oral health;
Provide outreach and case management to connect families with dental offices;
Train dentists in best practices for young children; and
Create referral networks of pediatric dentists for children with more complex treatment
needs.
Some of the key components of the program include identifying participating dentists and educating these dentists
both on appropriate treatment practices and on cost-effective practices for serving young children.
Factors for Success
One contributing factor to Washington’s success is the payment of enhanced rates to dentists for certain
preventive and restorative procedures performed for children under age six. These higher reimbursement rates
have encouraged both general and pediatric dentists to participate in the program.
The program also focuses on streamlining Medicaid billing for dentists. The state’s Medicaid agency answers all
program-related calls by dental offices to guarantee the quick resolution of reimbursement questions. The agency
also offers training for participating dental practices on ABCD-related billing procedures.
The University of Washington (UW) School of Dentistry, a program partner, created a comprehensive teaching
syllabus for ABCD. More information can be found at the Learning Objective #1 section of the website. UW
Pediatric Dentistry faculty and local ABCD dental champions provide hands-on training to dentists in early
21
Help General Dentists Be Comfortable Treating Young Children: Washington & South Dakota
childhood clinical care for children from birth to age six, including the knee-to-knee exam, lift-the-lip technique
and fluoride varnish application. Dentists and staff also learn about the use of anticipatory guidance to advise
parents about their child’s oral health, nutrition and home care.
Program Results
The success of the program was evident after the first year: 37% of Medicaid-enrolled children enrolled in ABCD
had seen a dentist, compared with 12% of Medicaid-enrolled not participating in ABCD. Additionally, children in
the program averaged 2.4 preventive dental visits per year compared with 1 visit per year by non-enrolled
children. As a result of this program, the number of Medicaid-enrolled children under age six who received
annual dental care almost tripled between 1997 and 2008, from 40,000 to 107,000.
South Dakota
In 2002, Delta Dental of South Dakota launched an ABCD-type program in an effort to duplicate the successes in
Washington. Unlike Washington, South Dakota did not have a strong county-level public health system or case
management infrastructure, nor is there a dental school in the state. With only six practicing pediatric dentists and
low Medicaid participation among other dentists, access for young children was extremely limited. Given these
barriers, Delta Dental chose to adopt the aspect of Washington’s ABCD program that focused on increasing
general dentist participation in Medicaid as well as their willingness to treat children. In South Dakota’s program,
once participating dentists complete a training program, they qualify for enhanced Medicaid reimbursement via
an add-on fee structure for procedures they perform on children under six years of age. With the direct assistance
of staff from Washington’s ABCD program, South Dakota held a state-wide ABCD training. By attending this
event, dentists qualified for enhanced Medicaid reimbursement and received continuing education credit. The
training was attended by 425 dental stakeholders including approximately 60% of the state’s then-total of 235
dentists and dental office managers. Under the direction of Washington ABCD staff, pediatric dentists trained
general dentists in effective techniques for treating young children. Office managers attended breakout sessions
that focused on ABCD add-on fees, Medicaid’s coverage of dental services, and coding and billing procedures.
The state held two additional regional trainings in other geographic areas to sign up even more providers. New
trainings are held every three to four years and the state has also developed a computer-based training module to
temporarily qualify new providers for increased reimbursement until they can attend in-person training.
Results
South Dakota saw a number of positive outcomes associated with the launch of their ABCD program. The
number of children ages one to two years receiving dental services rose from 6% in 2002 to 26.1% in 2012. Since
inception of the program, the number of visits to pediatric dentists increased 159%, and pediatric visits to general
dentists climbed 190%.
Maximize the capacity of the dental workforce. Many states and
communities across the U.S. currently experience a shortage of dental providers.
In 2000, there were approximately 1,275 areas, with a combined population of
about 28 million people, with a shortage of dental health professionals. By 2012,
that number rose to almost 4,450 dental health professional shortage areas with a
combined population of more than 47.5 million. As discussed, low rates of
Medicaid participation among dentists, and the unwillingness of general dentists
to serve children exacerbates this shortage of providers for children enrolled in
22
Medicaid. Additionally, rural communities face particular challenges in ensuring
access to oral health care. These communities face low provider-to-population
ratios, as well as an inadequate number of dentists who accept Medicaid. To
address these issues, and others, many rural communities are developing oral
health programs that are responsive to the specific needs of their populations.
Ensuring a sufficient and high-functioning dental workforce is an important step
in improving access for children in Medicaid. State Medicaid agencies can help
maximize the capacity of the dental team to deliver care to enrollees by
reimbursing a broad range of providers for performing dental and oral health
services that fall within their scope of practice.
One strategy for bolstering the capacity of the dental team is to reduce
supervision requirements for dental hygienists under certain conditions.
Currently, 35 states have policies that allow qualified dental hygienists to provide
preventive oral health services in community-based settings (like public health
clinics, schools, and nursing homes) without the presence or direct supervision of
a dentist, and without the requirement of a dentist having first examined the
patient. For example, Missouri dental hygienists with three years of experience
who practice in a public health setting may provide fluoride treatments, oral
prophylaxis, and sealants, if needed, to Medicaid-enrolled children without the
supervision of dentist.
California and Washington began recognizing and directly reimbursing dental
hygienists as Medicaid providers in 1998. As of 2012, 15 state Medicaid
programs recognize and directly reimburse hygienists. States vary with regard
to the services they will reimburse hygienists for (e.g. oral prophylaxis, fluoride,
sealants and oral hygiene instructions) and the settings in which they can practice
(e.g. nursing homes, group homes, schools, hospitals, and community health
centers without dental clinics). In most instances, these hygienists have some
level of supervision by a dentist (e.g., through a general dentistry practice, public
health, or a dental collaborative), but need not submit their Medicaid claims
through their supervising or cooperating dentist.
Many states also have Expanded Function Dental Assistants or similar types of
dental assistants who can complete more complex procedures with reduced
supervision after completing certain training and certification requirements.
States can encourage the use of these types of providers for more routine care,
allowing dentists to address more complex cases. Maine licenses three levels of
dental assistants. Table 1 depicts their corresponding capabilities and practice
requirements.
23
Table 1: Maine Dental Assisting Requirements
Type of Dental Assistant
Scope of Practice
Requirements
Dental Assistant
Various including coronal polishing,
suture removal, pouring and trimming
dental models, fabricating temporary
restorations, removal of composite
using slow-speed hand piece to debond brackets.
Supervision required (general or
direct depending on task).
Certified Dental Assistant
Above duties plus: taking x-rays,
temporary restorations.
General supervision and DANB RHS
or CDA exam for eligibility for board
licensure as Dental Radiographer
operator. Board approved training
program.
Expanded Function Dental
Assistant
All of the above, plus: place and carve
restoratives prior to final curing; apply
topical fluorides and sealants.
Be a Certified Dental Assistant or
licensed as a dental hygienist; and
complete a Board approved CODA
accredited EFDA program;
jurisprudence exam; CPR certificate;
certification as EFDA by
endorsement approved. 50 hours CE
every 5 years required.
In recent years, dental stakeholders and professional groups have proposed
several new mid-level provider models, and are in the early stages of piloting or
implementing them. Chief among these new models are: Dental therapists and
advanced dental therapists in Minnesota; Dental Health Aide Therapists in
Alaska; and, Community Dental Health Coordinators in Oklahoma and
Arizona, described below.
More widespread use of these new mid-level roles may help improve access to
Medicaid dental services for children by increasing the number of points of entry
into a dental office and the availability of preventive and some restorative
services.
24
Utilizing Dental Health Aide Therapists to Expand Access: Alaska
Scarcity of dental providers combined with a widely-dispersed population impedes regular access to oral health
care for much of the population of rural Alaska. The Alaska Native Tribal Health Consortium partnered with
tribal stakeholders and non-profit foundations to train a new type of dental provider, the Dental Health Aide
Therapist.
This provider model originated in New Zealand where the first Alaskan Dental Health Aide Therapists received
two years of training. Since 2007, Alaska has been training this new type of dental provider at both the University
of Alaska Anchorage and through rural clinical rotation. Dental Health Aide Therapist students are recruited from
the communities they serve to ensure cultural competency and retention of graduates within communities most in
need. Tribal health organizations subsidize the training costs which total approximately $75,000 per student for
the two-year program. Medicaid reimbursements for services sustain practicing Dental Health Aide Therapists in
Alaska.
Dental Health Aide Therapists’ scope of practice includes prevention services, fillings, and uncomplicated
extractions while working under the general supervision of an off-site dentist. No changes to the Alaska State
Medical Act or Dental Practice Act were required because the program was established as part of Alaska's
Community Health Aide program, which is authorized by Section 121 of the Indian Health Care Improvement
Act.
Three evaluations of the program found that Dental Health Aide Therapists provide safe oral care that meets
accepted standards of practice. Interviews with patients indicate their satisfaction with the quality of care. As of
2011, more than 35,000 Alaska Native people living in rural areas had improved access to regular dental care by
25 federally-certified Dental Health Aide Therapists.
Community Dental Health Coordinator: Multi-State Pilot
The American Dental Association (ADA) developed the model of Community Dental Health Coordinators
(CDHCs) to serve as dental-specific community health workers who combine knowledge of oral health and basic
preventive skills with a deep understanding of the communities they serve. The intention was for CDHCs to work
in both health and community settings, and assist with patient education and connecting patients to care. They can
also perform limited dental procedures under the supervision of a dentist, such as screenings, simple cleanings,
fluoride prophylaxis, dental sealants, and preparation and placement of certain fillings.
In 2009, the ADA launched a pilot project that was designed to test the effectiveness and financial sustainability
of the CDHC model in urban, rural, and Native American communities. Currently, Arizona’s Rio Salado College
provides the didactic portion of the curriculum via a 12-month online module. Students then undergo six months
of clinical training at Temple University’s Kornberg School of Dentistry (urban track), the University of
Oklahoma College of Dentistry (rural track), and A.T. Still University, Arizona School of Dentistry & Oral
Health (Native American track).
The third cohort of CDHCs completed their training in the fall of 2012. The ADA has estimated that CDHCs will
be able to cover their cost of operation by recruiting Medicaid enrollees to the practices where they work. Though
formal evaluations are underway to measure whether more children utilized services or if they missed fewer
appointments, preliminary results indicate that the presence of a CDHC within a dental practice greatly increases
the number of billable services and total value of services provided. Program data also demonstrate that CDHCs
have successfully performed outreach and provided preventive services in schools, churches, Head Start
programs, and diabetes clinics.
25
Expanding Workforce with Dental Therapists: Minnesota
In response to a statewide shortage of dental providers, especially those serving Medicaid enrollees, Metropolitan
State University in St. Paul developed a master’s level advanced dental therapy program for individuals who are
already registered dental hygienists. The University of Minnesota Dental School subsequently developed its
own dental therapy program that did not require registered dental hygienist licensure as a condition for admission.
Also concerned about the shortage of dental providers in the state, and in response to the availability of these
programs, the Minnesota legislature added Dental Therapy to Minnesota’s Dental Practice Act to define the scope
of practice, so that graduates could perform at a level commensurate with their training. In addition, the
legislation required that these new dental professionals practice in low-income or underserved settings and that
50% of their patient load must consist of traditionally underserved individuals.
Dental therapists must have at least a bachelor’s degree in dental therapy and pass both clinical and jurisprudence
examinations. Dental therapists practice with on-site supervision of a dentist, performing procedures such as:
■
■
■
■
■
Application of fluoride varnish and sealants,
Filling cavities,
Placing crowns,
Administering local anesthesia and,
Extracting primary (baby) teeth.
Advanced dental therapists must also graduate from a master’s-level dental therapy program, pass clinical and
jurisprudence exams, and complete at least 2,000 hours of clinical dental therapy under the direct or indirect
supervision of a dentist. Advanced dental therapists may perform all functions of a dental therapist without a
dentist on-site and perform more complex procedures, such as adult tooth removal. The more flexible supervision
requirements allow advanced dental therapists to practice in settings such as nursing homes, Head Start clinics,
homeless shelters, or emergency rooms.
The first class of dental therapists graduated in 2011 and the first advanced dental therapists received certification
in early 2013. Given the limited number of therapists, comprehensive evaluations of the effectiveness and care
quality are not yet available. However, a recent review of mid-level dental therapy in other countries found that
caries increment and the severity of caries decreased in populations with dental therapists. Furthermore, there was
less untreated caries in populations that included dental therapists as part of the dental team compared with
populations in which dentists provided all restorative treatment. A recent study of the economic viability of dental
therapists in the U.S. found that dental therapists cost their employers 30 cents for every dollar of revenue they
generate.
26
Available at InsureKidsNow.gov in both English and Spanish
27
STRATEGY 3: Directly Address Children &
Families
Parents and caregivers are often not aware that their children have dental
coverage as part of their Medicaid benefits. They are also not familiar with the
steps they can take to protect their children from dental disease. A survey of
parents of young children in Montana found that nearly one in three caregivers
either did not believe that they could prevent their child from getting caries or
were unsure if prevention was possible. To make prevention an attainable goal,
states can provide outreach and education to parents on the preventive care
component in the Medicaid dental benefit for children and adolescents, as well as
how simple home care steps, if performed daily, can help ensure their children’s
oral health.
Make prevention an attainable goal:
educate parents on the preventive
c a r e c o m p o n e n t i n t h e i r c h i l d ’s
Medicaid dental benefit.
Address missed patient appointments. Missed patient
appointments are clearly detrimental to children who need dental services, and
are a reason providers often cite for not wanting to accept Medicaid patients,
since providers cannot charge for missed appointments. There are steps states can
take to address missed appointments.
■
Have state Medicaid staff (or Medicaid dental plan staff) provide an advance
reminder call or text about upcoming appointments, and also follow up with
families of patients who miss a dental appointment. These staff can also
provide counseling on the importance of dental visits, and help reduce
barriers for patients in keeping appointments, such as lack of transportation
and lack of information about dental offices that have evening and weekend
hours.
■
Provide information to patients and dental providers about the state’s
Medicaid transportation policies. Families of children enrolled in Medicaid
often cite transportation as a barrier for accessing dental services and a
reason for missing scheduled appointments. The Medicaid benefit for
children and adolescents requires states to cover the cost of transportation to
and from dental appointments for enrollees without their own transportation.
28
■
Disseminate to participating providers, and encourage them to implement,
best practices to reduce missed patient appointments among their patients
who are Medicaid enrollees. Maryland provides a list of such practices in
section 1.07 of its Healthy Smiles Dental Program Office Reference Manual.
Available at InsureKidsNow.gov in both English and Spanish
29
Connecting With Providers & Patients to Reduce Missed Appointments:
Arkansas
In 2007, Arkansas’ Medicaid program implemented ConnectCare, a dental coordinated care program, as part of their
existing managed care contract with the state Department of Public Health. The goals of the program are two-fold:
to help Medicaid families find dental care, and to assist providers with patient follow up. To address missed patient
appointments, ConnectCare offers assistance aimed at both providers and patients or their families.
Dental providers can request assistance with both appointment reminders and rescheduling missed appointments.
For appointment reminders, ConnectCare contacts patients by phone one business day prior to the appointment.
Upon request, they send providers a weekly or monthly report describing the calls, including information on
confirmed appointments, calls not answered, calls where a message was left for the patient, and whether the phone
number remains a working number. These reports to providers can include whether a provider’s patient has seen a
different dental provider, is no longer eligible for Medicaid, or has moved to a new address.
If patients miss appointments, ConnectCare follows up with the family daily by phone for three business days in an
attempt to reschedule the appointment. When they reach a family member, they assist them with rescheduling their
appointment directly with the provider on a conference call. They send a follow-up letter to the provider if they
could not reach the family via phone, or if the parent preferred to either not reschedule or to do so directly
themselves. ConnectCare also assists with initial appointment scheduling and arranging transportation.
Parents & caregivers are often
not familiar with the simple
home care steps they can take to
protect their children from
dental disease.
Educate children and families about oral health. States can
increase the rate at which parents seek dental care for their children, and keep
their appointments, by educating children and their families about the importance
of oral health and of oral health care. States can also look for opportunities to
partner with other oral health stakeholders and programs in order to provide oral
health education. Parents and caregivers may be more motivated to ensure their
children receive oral health care if they understand the value of proper oral health
care (including the need for early preventive dental care), good eating habits, the
importance of making and keeping dental appointments, and what to expect
during a dental visit. Oral health education for children and their families may
include information on:
■
Minimizing exposures to dietary sugars;
30
■
Recommended daily oral hygiene practices (e.g., brushing with an
appropriate amount of fluoride toothpaste);
■
Bacterial transmission from caregivers to children;
■
Fluoride supplements; and
■
Regular dental care visits for periodic assessments and preventive services.
Adolescents may also need education on injury prevention and the harm from
soda and energy drinks as well as from using tobacco products and other drugs.
A number of organizations have developed Educational Resources on oral health,
and some of these can be found at the end of this guide.
States can promote education about oral health by prominently featuring related
information in all consumer materials. Every communication that mentions
medical care or doctors should also mention dental care or dentists. States can
also direct parents to Insure Kids Now, a website designed to help them locate
dentists in their communities who treat children enrolled in Medicaid. It lets
users search for dentists in their geographic area, provides contact information,
indicates if the dentist is accepting new Medicaid patients, and ability to
accommodate children with special needs. Including the Insure Kids Now link in
consumer materials will help ensure that parents not only know about the dental
benefit but are able to identify an oral health care provider taking Medicaid in
their community. Additionally, states and stakeholders can utilize two materials,
available in both Spanish and English, which CMS created to promote oral health
literacy, one aimed at pregnant women and the other at parents and caregivers of
children under age three.
A Comprehensive Oral Health Curriculum: Washington
The Cavity Free Kids program, developed by the Washington Dental Service Foundation, is a comprehensive oral
health curriculum. In response to a request from a large Head Start program that was frustrated with their inability to
impact the cavity rate among the children they were serving, the Washington Dental Service Foundation brought
together an experienced childhood and parent educator and a public health dental hygienist to develop this
curriculum.
The curriculum was pilot tested in a multicultural setting with input from both parents and teachers, and their
feedback on the cross-cultural health values and norms was incorporated into the curriculum. The parent handouts
are available in six languages in addition to English.
This program can be offered in a variety of settings, such as provider offices, libraries, WIC centers, and
classrooms. For expectant mothers, the curriculum focuses on the importance of maintaining their own oral health,
how to care for a baby’s teeth, and how to find dental care. Pre-school children learn proper tooth brushing methods,
the effects of sugary foods on teeth, and what to expect from a visit to the dentist.
An independent evaluation conducted during the pilot found an increase in tooth brushing, the understanding of
healthy foods and the need for regular dental care. Since 2000, through its train-the trainer model, the Cavity Free
Kids curriculum has expanded to twenty states and territories.
31
STRATEGY 4: Partner with Oral Heath
Stakeholders
Partner with the state’s Office of Oral Health. State public health
and Medicaid officials can work together to develop strategies to improve the
public health infrastructure to increase access to oral health services. Possible
strategies are partnering with state oral health programs to enroll Medicaideligible children, and reinforcing parent oral health education and building strong
linkages to a Medicaid dental home through collaboration with Head Start and
Early Head Start oral health programs.
State Oral Health Plans can be a good source of opportunities for shared
priorities and collaboration. Ideally, the Plans are based on an oral health needs
assessment and surveillance findings at the state and local levels, and use
evidence-based interventions. The Children’s Dental Health Project has
developed a State Oral Health Plan Comparison Tool, which allows users to
compare plans developed by every state. The content of each plan has been
categorized to allow users to compare across multiple states and find language
around areas of interest. States can use this tool to see what their peers are doing
and use the information as a source of ideas for their own state.
The Partnership for Alignment Project is also a potential resource for improving
collaboration between a state’s Medicaid program and its Office of Oral Health.
The Partnership, led jointly by the Medicaid-CHIP State Dental Association and
the Association of State and Territorial Dental Directors (ASTDD), has
32
developed two surveys (available here and here) and a process to support
improved inter-agency and intra-agency collaboration.
Office of Oral Health Increases County-Level Dental Clinics: Maryland
A 2006 Survey of the Oral Health Status of Maryland School Children found that 31% of children in kindergarten
and 3rd grade had untreated tooth decay in their primary teeth. At the time of the survey, only half of the state’s
24 local health departments contained an on-site dental clinic. In an effort to treat more children by increasing
access to oral health care, the Office of Oral Health proposed to overhaul the state’s Dental Public Health
infrastructure. The plan was to establish health department-linked dental clinics in those counties without one and
to improve existing clinics.
The Office of Oral Health identified six counties to be at highest need and, through the Governor’s budget,
provided funding for the construction and/or operation of five new clinics and assisted one county to construct a
new building to house an existing dental clinic.
While this effort was led and funded by the Office of Oral Health, Maryland Medicaid played an important role in
the success of these clinics, particularly since Medicaid reimbursement accounts for most of the revenues that
help to sustain the clinics. The partnership between public health and Medicaid was also important for the new
clinics as they were able to work directly with Medicaid to quickly and efficiently address issues of provider
credentialing and billing.
Incorporate stakeholder perspectives in program planning.
Creating and maintaining a high-functioning dental delivery system demands the
active involvement of representatives from all sectors of the oral health
community on a wide range of policy and programmatic issues and decisions.
Stakeholders can offer insight into entrenched challenges that many dental
programs face, and help shape Medicaid policy to more effectively meet the
needs of patients and providers.
State Medicaid agencies can bring stakeholders together by convening a
Medicaid Dental Advisory Committee. Another approach is to participate in
statewide oral health coalitions. States can connect with their oral health
coalitions through the American Network of Oral Health Coalitions. Such
coalitions can help support Medicaid agency goals when stakeholders work with
the agency to identify needs and set priorities. In addition, by participating
actively in the state’s oral health coalition, a state Medicaid agency can secure
broad support for its legislative initiatives. For example, Georgia’s Oral Health
Coalition was formed in 1996 in response to a threat to eliminate the state’s oral
health program. The coalition worked to raise awareness of the importance of
oral health and as a result, the state legislature reinstated funding for the oral
health program. The coalition has worked to develop a state oral health plan,
secure funding for the school-based Georgia Oral Health Prevention Program,
and secure significant increases in Medicaid dental reimbursement rates. The
33
Children’s Dental Health Project is currently in the process of creating a state
oral health coalition comparison too. The State Oral Health Coalition
Comparison Tool will be a web-based tool designed to support State Oral Health
Coalition capacity building by providing systematic, verifiable information on
coalition structure, activities, and priorities nationwide.
A Medicaid Dental Advisory Committee’s Role: Virginia
In 1997 the Virginia General Assembly asked their state Medicaid program to examine and explain low utilization
of dental services in Medicaid. The Medicaid program consulted with dental providers to determine the reasons
dentists were not seeing many Medicaid patients. In response to the study’s findings, the General Assembly issued a
directive requiring the Medicaid agency to continue working with representatives of the dental community on access
issues, and to report annually on the state’s efforts to increase access to oral health care. In response to this directive,
the Medicaid agency convened a Dental Advisory Committee to provide guidance on dental coverage and access
issues.
Accomplishments
The Virginia Dental Advisory Committee has played an active role in shaping the state’s Medicaid dental program.
Composed predominantly of practicing providers, the Committee has 21 members, including representatives from
the Virginia Dental Association, Virginia Primary Care Association, Virginia Commonwealth University School of
Dentistry, and the Virginia Department of Health. The Dental Advisory Committee’s membership also reflects a
cross section of minority and specialty providers. The Committee serves in a consultative role to the Department of
Medical Assistance Services, meeting twice yearly and providing key input on a wide range of issues including
strategies to increase provider participation and challenges of reducing dental disease in children enrolled in
Medicaid.
In 2005 the Dental Advisory Committee helped craft Virginia’s request for proposal for a Medicaid dental benefits
administrator. Dental program officials found that incorporating provider priorities into the bid criteria helped them
select a vendor with provider-friendly systems, effectively eliminating many of the administrative barriers that
previously discouraged Medicaid participation. Indeed, the number of providers participating in Medicaid has more
than doubled, from 620 in 2005 to 1,571 in 2011. The Dental Advisory Committee also offered guidance on
strategic rate increases to address the lack of specialty dental care.
Partner with Title V agencies. Title V of the Social Security Act
established the Maternal and Child Health Program to help ensure the health of
mothers and children. State Title V agencies are required to work closely with
Medicaid and can assist states in ensuring that enrolled children have access to
the care they need. For example, States can use the relationships between Title V
and Medicaid to improve child health and provide screening through Title V–
funded pediatric clinics operated by local health departments. Additionally, Title
V agencies in some states have utilized pediatric care settings to promote dental
screening and preventive oral health services (e.g., fluoride varnish and dental
sealants).
34
Utilizing Title V Agencies to Deliver Oral Health Services: Iowa
Iowa’s Department of Human Services (IDHS) has successfully partnered with Title V agencies to improve
access to oral health services for Medicaid-enrolled children. An interagency agreement between IDHS and the
Iowa Department of Public Health facilitated the transfer of Medicaid-required outreach and care coordination
services to Public Health and the Title V agencies. The Title V agencies then assumed responsibility for meeting
the Medicaid screening requirements for children.
Title V agencies in Iowa have also worked with Medicaid to secure reimbursement for oral health services
provided by Title V dental hygienists. Reimbursable services include oral health screening, application of sealants
and topical fluoride applications. In 1997, one Title V agency submitted a request to IDHS to allow
reimbursement for services of dental hygienists using an “exception to policy” (IDHS may grant exceptions to
policy for services not otherwise covered by the state’s administrative rules). Due to the critical shortage of
dentists willing to treat low-income children, IDHS approved the Title V agency’s exception to policy request,
thus allowing reimbursement for services provided by Title V dental hygienists.
The success of the initial exception to policy with the provision of preventive oral health services and dentist
referrals resulted in more Title V agencies submitting similar exception to policy requests. This ultimately led to a
permanent change in the administrative rules and as of March 1, 2002, IDHS made these services a standard of
care, eliminating the need for Title V agencies to apply for an exception to policy in order to provide these
services.
35
Conclusion
States have an important role to play in the adoption and implementation of
strategies to increase the use of oral health care among children and adolescents
enrolled in Medicaid. The strategies presented in this guide represent a variety of
approaches to engage providers, families and other stakeholders. By increasing
partnerships with stakeholders, states can identify and pilot innovative
approaches to providing children with both more and better oral health
care. States can be one of the most important drivers in keeping kids smiling
through improved oral health by implementing the strategies outlined in this
guide.
36
What You Need to Know About EPSDT
EARLY: Assessing and identifying problems early
Children covered by Medicaid are more likely to be born with low birth weights, have poor health, have
developmental delays or learning disorders, or have medical conditions (e.g., asthma) requiring ongoing use of
prescription drugs. Medicaid helps these children and adolescents receive quality health care.
EPSDT is a key part of Medicaid for children and adolescents. EPSDT emphasizes preventive and comprehensive
care. Prevention can help ensure the early identification, diagnosis, and treatment of conditions before they become
more complex and costly to treat. It is important that children and adolescents enrolled in Medicaid receive all
recommended preventive services and any medical treatment needed to promote healthy growth and development.
PERIODIC: Checking children’s health at age-appropriate intervals
As they grow, infants, children and adolescents should see their health care providers regularly. Each state develops
its own “periodicity schedule” showing the check-ups recommended at each age. These are often based on the
American Academy of Pediatrics’ Bright Futures guidelines: Recommendations for Preventive Pediatric Health
Care. Bright Futures helps doctors and families understand the types of care that infants, children and adolescents
should get and when they should get it. The goal of Bright Futures is to help health care providers offer preventionbased, family-focused, and developmentally-oriented care for all children and adolescents. Children and adolescents
are also entitled to receive additional check-ups when a condition or problem is suspected.
SCREENING: Providing physical, mental, developmental, dental, hearing, vision and other
screening tests to detect potential problems
All infants, children and adolescents should receive regular well-child check-ups of their physical and mental health,
growth, development, and nutritional status. A well-child check-up includes:
■
■
■
■
■
■
■
A comprehensive health and developmental history, including both physical and mental health
development assessments;
Physical exam;
Age-appropriate immunizations;
Vision and hearing tests;
Dental exam;
Laboratory tests, including blood lead level assessments at certain ages; and
Health education, including anticipatory guidance.
DIAGNOSTIC: Performing diagnostic tests to follow up when a health risk is identified
When a well-child check-up or other visit to a health care professional shows that a child or adolescent might have a
health problem, follow up diagnostic testing and evaluations must be provided under EPSDT. Diagnosis of mental
health, substance use, vision, hearing and dental problems is included. Also included are any necessary referrals so
that the child or adolescent receives all needed treatment.
TREATMENT: Correct, reduce or control health problems found
EPSDT covers health care, treatment and other measures necessary to correct or ameliorate the child or adolescent’s
physical or mental conditions found by a screening or a diagnostic procedure. In general, States must ensure the
provision of, and pay for, any treatment that is considered “medically necessary” for the child or adolescent. This
includes treatment for any vision and hearing problems, including eyeglasses and hearing aids. For children’s oral
health, coverage includes regular preventive dental care and treatment to relieve pain and infections, restore teeth,
and maintain dental health. Some orthodontia is also covered.
37
Resources
AAP Resources
■
Bright Futures: Recommendations for Preventive Pediatric Health Care
■
Bright Futures Oral Health Risk Assessment Tool
■
Find Oral Health Advocates by State
■
Guide to Children’s Dental Health
■
Oral Health Practice Tools
■
Protecting all Children’s Teeth (PACT): A Pediatric Oral Health Training Guide for Physicians
AAPD Resources
■
Guideline on Periodicity of Examination, Preventive Dental Services, Anticipatory Guidance, and Oral
Treatment for Children
■
Caries-Risk Assessment (see page 2 of link)
ADA Resources
■
ADA Claim form
■
ADA’s Mouth Healthy website
■
Community Health Dental Coordinators
American Network of Oral Health Coalitions Resource
■
American Network of Oral Health Coalitions Facebook page
Educational Resources
■
ADA’s Mouth Healthy website
■
AAP's Guide to Children’s Dental Health
■
AAP’s Oral Health Picture Handout for Families
■
Cavity Free at Three’s educational materials
■
CDC Children's Oral Health Overview
■
Children’s Oral Health Institute website
■
Maryland’s Healthy Smiles Dental Program Member Handbook
■
National Maternal & Child Oral Health Resource Center’s Bright Futures Toolbox
■
Texas’ First Dental Home
■
The University of Washington’s General Dental Health Guidance for Parents and Caregivers
38
Federal Resources
■
CDC Children's Oral Health Overview
■
CDC State Oral Health Plans
■
CMS Oral Health Initiative
■
CMS Guide to Children’s Dental Care in Medicaid (2004)
■
CMS 416 Form
■
CMS 416 Data (National and State-by-State): 1995 to present
■
Insure Kids Now
■
HHS Rural Assistance Center’s Rural Oral Health Toolkit
■
HHS National Quality Strategy
State Programs and Resources
■
Georgia’s Oral Health Coalition
■
Maryland’s Office of Oral Health
■
Maryland’s Healthy Smiles Dental Program Member Handbook
■
Maryland’s Healthy Smiles Dental Program Office Reference Manual
■
Michigan’s Healthy Kids Dental Program
■
North Carolina’s Into the Mouths of Babes program
■
Texas’ First Dental Home
■
Washington’s Access to Baby and Child Dentistry program (ABCD)
■
Washington’s Cavity Free Kids program
Other Resources
■
Association of State and Territorial Dental Directors (ASTDD)
■
Children’s Dental Health Project
■
Children’s Dental Health Project State Oral Health Plan Comparison Tool
■
Community Catalyst Dental Access Project
■
Medicaid-CHIP State Dental Association
■
Pew Children’s Dental Campaign
■
Pew Children’s Dental Campaign Analysis of Reimbursing Physicians for Applying Fluoride Varnish
■
The George Washington University's 2005 EPSDT Overview
39
Citations
1.
2.
3.
4.
5.
Section 1905(r)(3) of the Social Security Act
CMS State Medicaid Manual § 5140 (A)
Section 1905(r)(3) of the Social Security Act
CMS State Medicaid Manual § 5110
CMS State Medicaid Manual § 5123.2
40

Keep Kids Smiling: Promoting Oral Health Through the Medicaid Benefit

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