Ingram Used Textbook Business Guide

Ingram Used Textbook Business Guide
USED SUPPLY | USED BUYBACK
Ingram is your full-service textbook solution
As a leader in the book industry, thousands of college stores and independent
booksellers already depend on Ingram Content Group to deliver the new textbooks and
other products they need to meet student demand including trade books, audiobooks,
Bibles, gift and game items, specialty magazines and e-books.
Now, we’re your source for buying and selling used textbooks too! We give college and
independent booksellers options when it comes to their used textbook buybacks and
purchases. Whether you’re looking to buy new or used textbooks or to sell off your
used textbook inventory for cash, Ingram has you covered with the educational content
you need – all in one place.
Let us help you with used textbook buyback and sales!
Do you represent a college store that sells new and used textbooks (Leased, OffCampus, Independent, or Community College Store)? If you have online textbook sales
or rentals, are you interested in Ingram’s supply for direct to consumer orders? Are you
a trade bookstore that already buys and sells used textbooks, or would like to start? If
so, Ingram can help with all of this.
Used textbook sourcing from Ingram
Many of the tools you use to order new books and to sell back used books are the
same ones you use to buy used textbooks. Used textbooks are now available for
search and order (including Bin and Hold) using ipage®. Search using the EAN, title,
author, etc. and look for the Used Textbook icon.
We look forward to working with you.
Joanne Hogan
Kris Lange
Vice President, Textbooks
Director, Sales
[email protected] [email protected]
(615) 213-5212
Crystal Svec
Business Development Manager
[email protected]
(615) 213-5208
Ingram Used Textbook Business Guide
We trust you will find this guide useful as you do business with Ingram. Please note that
all information included in this guide is current as of August 7, 2014. This guide, to
include without limiting its Terms and discounts, is subject to change at any time without
notice. This guide is supplemental to the ipage Terms and Agreement and Privacy
Policy with which you agree to comply. Please call Customer Care at 866-402-2687 or
e-mail us at [email protected] for the most up-to-date information.
Table of Contents
Account Setup….….......................................................................................... 2
Selling Used Textbooks to Ingram ……………………………………….............
Tools to sell used textbooks ……………………………………….................
Buyback Terms and Conditions …………………………….........................
Buyback Shipping.………………………………………………….…….........
3
3
4
6
Buying Used Textbooks From Ingram …………………………….……..………. 11
Used Textbook Pricing Terms …………………………………….................. 11
Ordering Tools/Systems ………………………………………....................... 12
Returns …………………………..……………………………......................... 13
Payment Terms …………………..……………………………......................... 15
FAQ ………………………………………………….……………….……..………. 18
Account Setup
To set up an account with Ingram, go to www.ingramcontent.com and click Get Started.
Complete the forms and you will receive an e-mail with the information needed to set up
your Ingram Account.
To sell used textbooks to Ingram, setup a Buyback Vendor Account by logging into
ipage and on the home screen you will see the link to create a Buyback Vendor
Account. Complete the online form and your ipage buyback account will be created
within three business days.
Once you have both your Ingram and Buyback Vendor Accounts, you will then see a
Sell Your Used Textbooks Here link on your ipage Home page.
Accounts may be terminated at anytime by either party, without cause, upon sending
notice to the other party.
If you have any questions about account setup, please contact your Ingram Sales
Rep or Customer Care at 866-402-2687 or [email protected]
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Selling Used Textbooks to Ingram
Why Buyback with Ingram?
• Competitive wholesale prices and markups
• Easy to follow Terms & Conditions
(http://www.ingramcontent.com/Pages/textbookBuybackTerms.aspx)
• Fast reliable payments
• Ingram pays shipping*
• Breadth and depth of buying guide
• Integration with existing technology/operations
• One-off bids on large shipments
• Rental buyback bid options
• Systematic reporting – no accounting headaches
• Whether selling a large amount of books or starting your first buyback in your
bookstore, Ingram is here to assist you in making used textbook buyback
successful
*Please note: we are currently only able to buyback from sellers in the contiguous
United States.
Tools You Can Use to Sell Used Textbooks to Ingram
The ipage buyback program is Ingram’s custom-built buyback technology that all
customers can use for free. Textbook buyback thru ipage may not work best for your
store’s operations. Here are other Buyback Systems that your store may find beneficial.
You must select only one of the following three options
ipage® Used Textbook Buyback
• Ingram’s intuitive buyback program with full set of features integrated to help your
store conduct buybacks successfully and efficiently
• Includes real-time reporting on your company’s buying activity & payment
accounting
• Prices offered and accepted in this buyback system are good for 30 calendar
days
Monthly “Static” Guide
• Ingram distributes a monthly buying guide to those stores that cannot use ipage.
The buyback guide is updated monthly
• To receive the monthly guide, please contact
[email protected] with your request
• Monthly guide is mutually exclusive with ipage buyback
• Monthly guide prices are honored if your shipment is tendered to a carrier within
two days of the expiration date of the guide
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Store/POS Integrations & Buyback API
• We are eager to integrate Ingram’s buying technology into your system via our
API. If you are not sure if your system currently supports Ingram’s buyback,
please contact your system provider to request the Ingram buyback integration
In addition, you may sell used textbooks from the following programs…
Bids and Bulk Offers
• Many stores find they have overstock textbook inventory that they would like to
liquidate – Ingram is always willing to look at your list of inventory to place an
offer
• Send your list of books to sell (ISBN and quantity) to
[email protected] and we will reply with a detailed offer
Rental Rebates
• Textbook rental is a growing part of many college stores and Ingram wants to
help you maximize your profitability of rentals through a guaranteed buyback
(aka rental rebates) opportunity
• Send a list of textbooks you want to rent to [email protected]
with the date that these rental textbooks will be returned to your store and
shipped to Ingram and we will bid on the future return of each textbook
• When submitting a rental rebate bid, please indicate the guarantee period for
consideration
General Buyback Terms and Payment
Ingram’s buyback and related terms gives your store the confidence to grow your
textbook buyback business. Terms can be found at
http://www.ingramcontent.com/Pages/textbookBuybackTerms.aspx
NET 30 Payments via Check
• Buyback offers guaranteed for 30 days
• Additional 20% markup applies in addition to Ingram’s buyback price (E.g. $100
buyback price x 20% Markup = You are Paid $120)
• Ingram Pays Freight (Lower 48 states)
• Textbook buyback condition guidelines must be met
Payment Inquiries
If you have questions regarding a payment, please review your ipage® reports first. Any
payments made to you for buybacks through ipage will be indicated at the title level with
check number on ipage. If you still have questions contact
[email protected]. Static guides are not part of ipage and
payments related to these buybacks will not show on ipage®. Email remittance advice
of payments is available for you on request (automated reports coming soon). Contact
[email protected] to have this set up. 4 | P a g e Ingram Used Textbook Business Guide
What We Will NOT Buy back (Unacceptable Book Conditions)
• Broken or Loose Spine: Both the front and back covers must be attached to the
spine. The spine cannot be broken or weak.
• Excessive cover damage: normal wear on the book cover or corners is
acceptable, but torn covers and excessively damaged corners are not.
• Excessive Highlighting: Pages must be readable with no more than 20% of the
pages highlighted.
• Water Damage: Book must not have any water damage, mold or stains from any
liquid on the cover or pages
• Looseleaf editions are not accepted
• Torn or Missing Pages: Book with any missing or torn pages will be rejected.
• Teachers or Instructors editions are not accepted
• International editions are not accepted
• Workbooks, study guides and solutions manuals with writing on more than 5
pages are not acceptable
In the event the textbook includes supplements, please include supplemental materials
with book (CDs, Unused Access Codes)
Buyback Shipping
Instructions for Creating a Buyback Shipping Label from UPS.
From your preferred browser, go to www.ups.com.
Click Shipping from the toolbar.
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From the Shipping menu, choose Create a Shipment. You may be prompted to log-in
and/or create a UPS log ID. If you do not already have one, please create an account
to have the ability to choose to “Bill the Receiver” for the shipment. Additional account
information will be created later in the shipment process.
If you do not have a UPS account, you may follow the instructions on the next
page to create an account.
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Before creating your shipment, you’ll first create a UPS account if you don’t already
have one.
Creating a UPS Account
After selecting “Create a Shipment,” simply click on “Register Now” and follow the
instructions to set up a UPS login.
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Creating a Shipment
Log into your UPS account. From the UPS top toolbar, click Shipping then Create a
Shipment.
You are prompted by UPS to enter information about the shipment such as destination
(Where is this shipment going?), where the package is shipping from, etc. Some notes
on this section of the shipment creation process:
•
The destination for the shipment is:
Store Buyback
22 Ingram Blvd
La Vergne, TN 37086
•
•
Remember to enter the weight and number of cartons you’ll be shipping
In the section titled “How would you like to ship?”, choose UPS Ground Service
from the drop down menu.
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•
•
For the reference line, please note your buyback vendor number for
reference #1 to ensure books are processed correctly and to ensure promt
payment.
You may enter the buyback order number or simply state “Buyback Return” for
reference #2.
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•
•
•
Under the header, “How would you like to pay”, choose “Bill the Receiver” from
the drop down menu. Enter 76A42F as the UPS Account Number and 37086 as
the Zip Code
In the Associate a Shipper’s UPS Account area, click the drop down to select
your UPS account.
If UPS does not regularly service your location, choose the Schedule a UPS OnCall Pickup in the “Would you like to schedule a pickup?” section. Additional fees
will apply.
Click Next to verify the shipping information then click Ship Now.
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The next screen will allow you to print your shipping label. Please allow pop-ups for the
ups.com site. The pop-up window contains the actual shipping label with instructions
for shipping. The site will also prompt your printer window to open.
Shipments over 400 Lbs.
If you have over 400 Lbs. (or approx 8-10 boxes of books) Please contact
[email protected] with the following information to arrange freight:
•
•
•
•
•
Your business name, telephone, contact name, and pickup address
Your Ingram Buyback Vendor #
# of cartons or pallets
Estimated weight of each carton
Date shipment will be ready for pickup & shipping hours of operation
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Quick Tip To ensure that your buyback vendor number is referenced on all
shipments to Ingram, you may follow the below instructions.
•
•
•
•
•
Log into your UPS account and click on “Shippping.”
From the menu on the upper left hand side, click on “Set
Preferences.”
Locate “Reference Values” and click on “View/Edit.”
Enter your buyback vendor number in the space provided under “Reference #1”
Click on “Update” to save the change.
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Buying Used Textbooks from Ingram
You already know you can search and order new text and trade books on ipage, and
beginning July 2014 you can also find and purchase used textbooks. Search by title,
ISBN, author, etc. just like with new titles and look for the Used Textbook icon. Order
used textbooks along with new books to be eligible for free freight.
In addition to ipage, there are several ways by which you can place used textbook
orders with Ingram, see the “Tools You Can Use” section below.
New Account Requirements
All new accounts may be required to present a tax resale number in order to open an
account. All invoices and account statements are administered through ipage®—
Ingram’s online title search, ordering, and account management tool—therefore, all new
accounts must subscribe to ipage, which is FREE.
Choosing Used Textbook Terms
Whether you’re establishing a new account or activating an existing account, working
with an Ingram Sales Representative you may choose from three competitive pricing
options. The used terms you choose will be flagged in our system and be reflected in
your purchase price displayed on ipage.
Used Book Conditions
Ingram has processes to ensure the inventory we sell is in “Good” or better used
condition. Good condition is a measure of the quality of the cover, binding and pages of
the physical book. Good condition denotes minor to moderate severity of the book’s
wear and tear. The used textbooks ordered from Ingram should not contain any of the
condition attributes listed as “Unacceptable” in the Buyback Condition section.
Otherwise, used textbooks from Ingram may include wear and minor to moderate
damage to the cover and text.
Purchase/Wantlist Discount Terms
1.) 50% of list (or 50% off list) discount applied to Used Textbooks, 20% returns limit.
• The default price setting of used textbooks purchased on ipage is 50% of
(or 50% off) list price
• If you would like to change your account to either of the two discount
options below, please contact your Ingram representative. Terms of sale
agreements require a one year commitment unless otherwise stated.
2.) 45% of list (or 55% off list) discount applied to Used Textbooks, 10% returns limit.
3.) Dynamic Pricing, all used textbooks are non-returnable.
• Dynamic pricing offers you the most up to date pricing
• Ordering with dynamic pricing is available through many, but not all, of the
typical ordering systems customers use with Ingram. In all, customers can
use ipage as an ordering method for used textbooks
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•
Ingram also makes available updated stock files every four hours with
current dynamic pricing and provides electronic ordering methods for
system-to system ordering as an option to our customers with advanced
needs and capabilities
Ordering Tools
Many of the tools you use to order new books are the same tools you use to buy used
textbooks. Here are the typical ways buyers order used textbooks from Ingram.
ipage
The ipage portal is your primary communication tool with Ingram for new and used
textbooks. You can check inventory availability, place orders and manage your account.
Sequoia Retail Systems® Point of Sale Wantlisting Integration
Users of Sequoia Retail Systems POS can order used textbooks from Ingram. Setup is
easy – contact your Ingram or Sequoia representative.
TextbookBin® eWantlisting
TextbookBin’s eWantlisting service will source Ingram used textbooks. The TextbookBin
system provides a highly efficient wantlisting mechanism for college stores who wish to
cascade their wantlist through multiple wholesale partners including Ingram.
EasyLink®/OpenText®
Contact your Ingram representative to inquire about ordering used textbooks from
Ingram via this ordering service.
Wantlist Spreadsheet Attached to Email
Send your wantlist as an email attachment to [email protected] and
expect a response within 48-72 hours.
Contact [email protected] or call 866-402-2687 with questions
regarding other ordering options.
To inquire about same day shipping cut-off times in your area, call 866-402-2687. Also
note that used textbooks cannot be backordered (see Bin and Hold).
Bin and Hold Ordering
Bin and Hold orders with the same release date will combine for shipping and free
freight qualifications. Edit your order up to 48 hours before specified release date.
Features
• BH orders require an assigned "release date" and combine with all other BH
orders with the same release date
• Higher Education accounts may order course book titles well before classes
begin and specify a future date of shipment
• BH orders may be placed by spreadsheets attached to emails, phone, FAX,
electronic ordering or PUBNET
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Customer receives a status report 30 days prior to shipment, which they may
use to make changes to the order
• Customers may request subsequent reports by calling 1-888-88INGRAM or
by emailing [email protected]
Requirements
• Must be entered as BH order type not for start ship date, a start ship date
works on all order types
• DC pairs eligible
• Not eligible for alternate DC orders
• Free freight eligible- combined BH/start ship date orders that are invoiced on
a given date are eligible for free freight
* The release date specified on the BH order is the date that the order will be
dropped to the picking list. The order will ship the following day.
•
Combining or Non-Combining Orders
Used textbooks can be combined with new books to qualify for free freight (see Freight
Terms), or you can choose to keep you new and used book shipments separate. When
placing your order, simply select the correct order type. To combine new and used
books in one shipment, select one of the combining order types. To have new and used
books delivered in separate shipments use a non-combining order type.
Used Textbooks Returns
Depending on the Pricing Terms of Sale (TOS) that you chose for your used book
ordering, your store has specific return allowances. Returns of used textbooks are
processed in the TN facility only at 22 Ingram Blvd. LaVergne TN, 37086.
Used returns sent to other Ingram facilities will not be received for credit or returned.
Our Hassle-Free Returns system is available to handle Ingram mis-ships or carrier
damages. The customer may use the Hassle-Free form on the back of the packing slip
without prior authorization. If mis-ship or carrier damage is a carton or more please
contact [email protected] for appropriate arrangements and claims.
Customers have ten (10) business days upon receipt to notify customer care of any
Hassle-Free items.
If the book is being returned due to not meeting the condition standard of “Good,” prior
authorization is required or the product will be rejected at customer expense. Customers
have ten (10) business days, upon receipt, to notify customer care of book condition
problem items.
All other used returns will be processed as overstock/seasonal returns according to your
store's seasonal sales history. If your TOS has return allowances, your overstock
returns must be processed by the Textbook Return Center (La Vergne, TN) before the
season schedule date below:
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Textbook Purchases
Between
Oct 16 – March 15
March 16 – June 30
July 1 – Oct 15
Season
Name
Winter
Summer
Fall
Seasonal Return Privilege Expiration Date
March 31st
July 10th
October 31st
Used textbook returns should be shipped to:
Textbook Overstock Returns
Ingram Book Company
22 Ingram Blvd
La Vergne, TN 37086
Freight Terms & Shipping
Used textbooks qualify for Ingram’s standard freight terms and can combine with new
books for free freight eligibility.
Shipments of 15 or more units from your primary distribution center or from your
secondary distribution center qualify for free freight. Shipments of less than 15 units will
be charged a flat $5.00 shipping fee. All shipments will incur a $2.25 fuel surcharge
fee*. You are responsible for freight on orders that ship from DCs other than your
assigned primary and secondary DC pair and/or where you override the Ingramassigned shipping instructions.
*this amount is subject to change due to fluctuations in fuel prices.
In order to qualify for free freight, Ingram will determine the best shipping method for
your location. If you specify a different shipping preference, you will be responsible for
all freight costs.
We cannot be liable for lost or damaged shipments that you request be sent through the
United States Postal Service, unless you ask us to insure the order (for which we will
charge your account).
Ingram will assign the best strategically located Distribution Center as your primary
warehouse. Typically, your secondary DC is La Vergne, TN. If you have La Vergne, TN
as your primary DC, the secondary DC is the next closest in the Ingram network. All
used textbooks will ship from the La Vergne, TN DC.
Direct To Home™ Service
With Ingram’s Direct to Home service, you can ship books directly from Ingram to most
addresses in the world, including military APO and FPO addresses. Any textbook in
Ingram's inventory can be delivered straight to your customers' doorsteps as if it were
shipped from your store. You never have to lose a sale just because you don’t have a
book on your shelf.
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Increase your product offering without additional inventory costs with Direct to Home.
• Access the largest selection of titles available
• Send special orders from Ingram directly to your customers’ homes
• Ship items to most addresses in the WORLD
• Order easily 24 hours a day, 7 days a week
Access Direct To Home through your ipage portal.
Payment Terms
While publishers often set payment due dates for each invoice date, Ingram’s terms are
calculated on statement date at the end of each month. With payment due 30 days from
statement date, your payment is due an average of 45 days from invoice (30-59 days).
Paying by Check
Note the remittance address is located on the invoices and statements. Please include
your account number on your check and enclose a detailed remittance of what is being
paid.. The NET amount is due 30 days from statement date. Please be advised that
Ingram does not automatically apply credit memos to unpaid invoices but can
accommodate by customer request. Ingram reserves the right to apply unused credits if
invoices age more than 31 days beyond terms. In addition, payment terms and/or credit
limits may be adjusted without prior notice based on payment trends.
Paying by Credit Card
Ingram offers an automated credit card payment program. If electing this payment type,
no cash discount is granted. Your credit card will be authorized and subsequently
charged with each order placed.
Electronic Payment
If paying by ipage or automated bank draft, Ingram offers a 1% cash discount on
payments made within 25 days of statement date. The NET amount is due 30 days from
statement date. To pay electronically, complete the authorization form included in this
packet, and return it to Ingram.
Discrepancies
Invoice discrepancies must be reported to Ingram within 30 days of invoice date unless
the product is defective. All discrepancy reports must include an invoice number and
date of invoice. Discrepancies reported after 30 days from invoice date will not be
adjusted. We will not accept handling fee or penalty chargebacks.
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Late Interest Charges
Late interest charges accrue at 18% per annum on all invoices not paid within stated
terms. Having past due invoices may also result in a delay of shipping new orders.
Withholding payment due in anticipation of credit memos for returned inventory is
unacceptable. Ingram reserves the right to hold or cancel new orders on customer
accounts with past due balances. Ingram’s credit department will contact you if an order
has been delayed or held. If you are having problems meeting your financial obligations,
call your Ingram credit representative to discuss possible alternative payment
arrangements.
Non-Sufficient Funds (NSF) Checks
If we receive notification of a non-sufficient funds check returned by the bank, the
account will be placed on immediate credit hold. All returned checks are presented
twice through the bank before this action occurs. In addition, a $25.00 NSF check fee is
assessed to your account when a check is returned. Replacement funds to cover the
check and fee must be made via certified funds before the account is reopened for
ordering.
Collections and Legal Fees
Failure to resolve past-due balances in a timely manner may result in your account
being forwarded to a third-party collection agency or an attorney. Should this occur, you
are responsible for all related collection and/or attorney fees.
You will incur a deficit balance upon failure to pay, within thirty (30) days EOM, any
statement provided by Ingram. In the event you fail to pay such deficit within five (5)
business days after receiving notice from Ingram, Ingram reserves the right to place a
payment hold on any Ingram account until such time as your account is in a positive
balance. We reserve the right, and you hereby agree, to allow Ingram to retain any
funds then owed to you by Ingram if your account remains in a deficit for longer than
sixty (60) days and apply such funds to credit the deficit Ingram.
Change of Ownership and Closing Procedures
Please notify Ingram’s credit department when closing or selling your store. Failure to
do so could result in extending your financial obligations beyond the change in
ownership or closure. Ingram may also request a copy of your bulk sale transfer
agreement when selling your store. Remember to inquire about cancellation of
subscription plans and any not-yet-shipped Bin and Hold orders.
Please note that Ingram does not have a buy-back policy on closing store inventory. If
excess inventory is returned, penalties up to 65% off retail may be incurred, or product
may be refused. Assuming that overstock percentage is less than 10%, the customer
may elect to return enough inventory to settle the final balance owed. This should be
18 | P a g e Ingram Used Textbook Business Guide
discussed with Ingram’s Credit Department.
If a store closing occurs within 12 months of opening, and the customer wishes to utilize
returns to offset open invoices, additional penalties may be incurred. Payment of all
outstanding invoices is due within 10 days of closing or sale of store.
Ingram Credit Department
A credit representative will be assigned to your account to assist with questions
regarding payment of invoices or your monthly statement. Your representative may ask
you to periodically complete an updated trade application and submit financial
statements in order to keep our records current. Ingram holds all financial statements in
the strictest confidence. To reach Credit, call (800) 937-8100 and listen for the prompt.
The Credit department mailing address is:
Ingram Book Group Credit Department
One Ingram Blvd., MS 353
La Vergne, TN 37086-1986
We hope you find this business guide useful as you buy and sell used textbooks with
Ingram. Whether you’re looking to buy or sell used textbooks, buy new physical or etextbooks, Ingram has your covered. We give you all of that and more, all in one place.
Ingram is your complete textbook solution.
Contact Information
Customer Care:
Phone: 866-402-2687
E-mail: [email protected] Websites:
ingramcontent.com
ipage.ingramcontent.com
New Accounts:
Phone: 800-937-0152
E-mail: [email protected]
Credit Department:
Phone: 800-937-8100
Textbook Sales:
Joanne Hogan
David Read
Vice President, Textbooks
National Account Manager, Higher Ed Chains
[email protected] [email protected]
(615) 213-5294
Kris Lange
Director, Sales
[email protected]
(615) 213-5215
Crystal Svec
Manager, Business Development
[email protected]
(615) 213-5208
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Frequently Asked Questions
From which Ingram DCs do textbooks ship?
• Used textbooks primarily ship to and from a dedicated warehouse in La Vergne,
TN. The Ingram Roseburg, OR facility will have select used textbook inventory
available and customer will see this availability through ipage and other stock
availability files.
What type of used books will Ingram buy?
• We DO buy textbooks and trade books in good condition that are primarily used
in classrooms. We DO buy study guides without excessive writing. If quizzes are
included in the study guide, they should not be filled out or answered. See our
Buying Guide for the books we will buy.
Are rejected books returned to the seller?
• No. If a book is rejected because it did not meet our quality standards or it is a
books we do not buy (like an instructor copy), it will not be returned. Please
follow our guidelines for both condition and what types of books we buy so your
textbooks are not rejected.
How does quantity affect buyback pricing?
• Books we buy in greater quantities may receive a lower buyback price than
single copies.
Are there any fees if I sign-up and do not sell any books through Buyback?
• No
What are the Buyback terms of service?
• If you have questions not answered in this document, contact your Ingram Sales
Rep or Customer Care at 866-402-2687.
How do I get paid for my books I sell through ipage? Can you deposit funds into
my bank account, ACH or credit my Ingram account?
• The only form of payment we currently use is mailed check.
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