OUR SERVICES HOW TO CONTACT US

OUR SERVICES
The Advice Line
6247 2177
9.30am—1pm
Free call 1800 445 665 from SE NSW
This service deals with Tenancy and
Social Security / Centrelink enquiries.
This is our main advice service and it
operates every week day except
Wednesdays and Public Holidays.
Disability Discrimination
Legal Service (DDLS)
6247 2018
Tues—9.30am-1pm
Thur—2.30pm-4.30pm
This service provides specialist legal
advice on Disability Discrimination.
Please ask for our DDLS pamphlet if you
would like more information on this
service.
Night Time Legal
Advice Service (NTLAS)
6247 2177
Tuesday evenings 6pm-8pm
This service provides one-off legal
advice, information and referral either
face to face or via telephone. The
service is staffed by volunteer lawyers
and law students. (Pamphlet available).
HOW TO CONTACT US
Tenancy and Centrelink
Advice Line:
6247 2177
or Free Call
1800 445 665 (from SE NSW)
Disability Discrimination
Legal Service (DDLS) Advice Line:
6247 2018
Night Time Legal Advice Service (NTLAS):
6247 2177
Our Street Address:
We are located in Havelock House,
cnr of Northbourne Ave and Gould Street
in TURNER ACT
(our entrance faces Gould Street).
Our Postal Address:
PO BOX 337
CIVIC SQUARE ACT 2608
Our Email Address:
[email protected]
Our web site:
http://www.welfarerightsact.org
Welfare Rights and Legal Centre
welcomes your feedback, you
can write to the ‘Chairperson’
at the above address, or call us
on our Administration number 6257 2931.
We are a FREE Community Legal
Centre for low-income earners in the
ACT and region who need help withTenancy—Public and Private
Centrelink—Social Security
Disability Discrimination
Other areas of Law—NTLAS
The Centre provides legal advice
and practical help
ADVICE LINE—6247 2177
Or FREE CALL 1800 445 665 from SE NSW
(9.30am-1pm weekdays except Wednesdays)
TENANCY MATTERS
ABOUT US
Welfare Rights and Legal Centre
provides FREE legal advice and
representation on:

Tenancy—Public and Private

Centrelink—Social Security

Disability Discrimination, and

Other areas of law through our
Night Time Legal Advice Service
(NTLAS provides a one-off legal
advice service).
HOW CAN WE HELP?
Call our Advice Lines, during the
Advice Line hours (see back page), talk
to us about your problem and we will
provide you with legal advice and
information. Sometimes we also make
referrals to other community agencies
who can help with your problem.
Public and Community Housing
Agreement or live in a caravan park,
legal advice and information if you live in
hostel or boarding house, we may be
Housing ACT accommodation or in
able to help you. Call us to find out
community housing in the ACT.
more about your rights as an Occupant.
Some examples of the sorts of problems
we deal with are;
made a decision about you?

Repairs and maintenance
Problems with your payments or

Rent arrears
entitlements? Don’t agree with

Transfers
Centrelink’s decision about you?

Evictions

Housing debts

Occupancy agreements
stop problems from getting too big or
too hard to deal with.
Some examples of the types of problems
we can assist you with are;

Overpayments / underpayments
common problems faced by people in

Debt recovery
Public Housing. They are available for free

Payments cut off, reduced,
We have a series of Fact Sheets on
from our office (on request) and can be
found on our web site at-
Private Tenants
and the right referrals early on can
Don’t understand why Centrelink has
Difficulties applying for housing
are you can then make informed
Often getting legal advice, information
SOCIAL SECURITY- Centrelink

www.welfarerightsact.org
problem.
If you have an Occupancy
Our Centre can provide you with FREE
Once you know what your legal rights
decisions about how to deal with your
Occupants
If you rent privately (from a
Landlord or via a Real Estate Agency) and
you have a low income and/or hold an
Australian Government Health Care Card
(HCC) we can help you.
cancelled or suspended

Payments refused
Call us first for advice!
The National Welfare Rights Network
produce Factsheets on common
Centrelink problems.
They can be found atwww.welfarerights.org.au
and follow the link to Factsheets.