How to Pay Rent to ACHA Direct Debit

How to Pay Rent to ACHA
updated Dec 2012
Direct Debit
There are many advantages of paying your rent by direct debit:
Regular and predictable payments means you can forecast
and manage your cash flow more accurately.
Transactions are processed to the highest security specifications.
Direct Debit is well established and trusted so you can feel
confident using this method of payment.
Under the terms of the Direct Debit Guarantee, you are
protected in the event of a collection error and will receive
a full and immediate refund from your bank.
We will inform you 10 working days in advance if the
amount(s) to be paid or the payment dates change.
You will save time as there is no travel time, parking, postage
or travel costs.
No paperwork – once a Direct Debit mandate has been set up.
You will have peace of mind knowing bills are being paid
automatically and payments will never be missed.
Easy to cancel – in case a direct debit instruction needs to be
cancelled, you simply give written instructions to your bank or
Building Society (a copy must also be sent to ACHA).
What do I have to do?
Simply complete the attached Direct Debit form and return to Finance & IT,
Dalriada House, Lochgilphead, PA31 8ST.
By doing so, you will automatically be entered into our annual prize draw
with the chance of winning £100!
ACHA Payment Card
The ACHA payment card allows you to pay your rent at
Paypoint outlets and Post Offices.
This gives you the option of paying at 186 outlets in
Argyll & Bute and the surrounding area and gives you greater flexibility of
the time of day you can pay rent to us. Please note that it may take up to
four days for the payment to be lodged in your rent account with us.
ACHA payment cards are issued to all tenants at the start of their tenancy.
Online
You can make an online payment by selecting the link
on our website home page www.acha.co.uk and follow
the simple instructions on screen.
Standing Order
We will accept standing order payments weekly, fortnightly, four weekly and
monthly. Standing order forms are available from your local ACHA office
and agreement should be reached with the local office to pay by this
method. You should then complete the form and send it to your bank for
payment.
Debit/Credit Card
Debit and Credit Card Payments can be made to our Customer Service
Centre by telephone to the freephone number
0800 028 2755
* note, this is a freephone number when you call from a landline,
if you call from a mobile phone then your network charges will apply.
If you would like further information or wish to discuss any of the payment
options please contact the Customer Service Centre on the above number.
Note – our Tenants Home Contents Insurance payments can be made
using all the options listed here.
Registered with the Office of the Scottish Charity Regulator, charity number SC042713
Please complete this form using a ballpoint
pen and return it to:
Argyll Community Housing
Association
Finance and IT Department
Dalriada House
LOCHGILPHEAD
PA31 8SP
Instruction to your Bank or Building
Society to pay by Direct Debit.
Originator’s Identification Number
8
0
2
1
2
4
Name(s) of Account Holder(s)
Bank/Building Society account number
Branch Sort Code
Name and full postal address of your Bank
or Building Society
To the Manager
Bank/Building Society
Address
Instruction to your Bank or Building
Society
Please pay Argyll Community Housing
Association Direct Debits from the account
detailed in this Instruction subject to the
safeguards assured by the Direct Debit
Guarantee. I understand that this Instruction
may remain with Argyll Community Housing
Association and if so, details will be passed
electronically to my Bank/Building Society.
Signature(s)
Postcode
Reference Number
Date
Banks and Building Societies may not accept Direct Debit Instructions from some types of account.
----------------------------------------------------------------------------------------------------------------------------------------------This guarantee should be detached and retained by the Payer
The Direct Debit Guarantee
This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Argyll Community Housing
Association will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you
request Argyll Community Housing Association to collect a payment, confirmation of the amount and date will be
given to you at the time of request.
If an error is made in the payment of your Direct Debit by Argyll Community Housing Association or your Bank or
Building Society, you are entitled to a full and immediate refund of the amount paid from your bank or building
society.
If you receive a refund you are not entitled to, you must pay it back when Argyll Community Housing Association
asks you to.
You can cancel a Direct Debit at any time by simply contacting your Bank or Building Society. Written confirmation
may be required. Please also notify us.