How to obtain Voraxaze® (glucarpidase) Out of hours...


How to obtain Voraxaze® (glucarpidase) Out of hours...
How to obtain Voraxaze® (glucarpidase) Out of hours (5pm – 9am, 7 days a week)
To purchase Voraxaze® for emergency shipment outside of normal
working hours, please call Clinigen’s Customer Service team:
(+44) 07741242858
Hours of operation: 5pm – 9am, 365 days a year including bank holidays.
Calls to Clinigen’s regular Customer Service number will direct customers
to the emergency number during out of hours.
Physician requests
access to Voraxaze®
via Clinigen
Health care
institute receives
For an order to be processed, the following criteria must
be met:
1) Patient requiring immediate shipment of Voraxaze®.
2) Completed Patient Access Form.
3) Regulatory approval (if patient is outside of the UK).
4) Signed Purchase Order or email confirmation of price
acceptance with PO reference number.
Clinigen acknowledges enquiry immediately and sends
documentation pack via email which includes all the
information and paperwork needed to access the product.
Consisting of:
1) Patient Access Form (Prescriber information, delivery
location & order quantity)
2) Advice on regulations surrounding the use and importation
of unlicensed medicines
3) Payment details
Pharmacist is contacted to
confirm order has been
processed and informed of
delivery time
Key Facts:
Order Requirements
The process described is for emergency access and immediate
Product will be immediately dispatched upon receipt of Patient
Access Form to arrive at the hospital within 24hrs
Clinigen’s Customer Service representative will be solely dedicated
to the order and available to discuss any aspects with the customer.
The goods prepared for
shipment and packed
Physician returns completed
· Patient Access Form
· Regulatory approval (if
outside of the UK)
· Signed purchase order
Order is processed
by Clinigen Customer

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