How to distribute to Splendia on the Allotz.com system

How to distribute to Splendia on the Allotz.com system
Splendia is one of several channels that we connect with that has its own connectivity software. When a reseller
such as Splendia does this instead of using the Allotz.com connectivity software, it can cause a number of
limitations in the level of management Allotz.com can apply.
In most cases such as this one Allotz.com cannot update the content of Splendia for you or join Splendia for you,
you are required a to complete number of steps externally to Allotz.com before Allotz.com can manage your rate
and allocations with Splendia automatically. Once these steps are completed by you, Allotz.com will be able to
manage rate and allocation as well as retrieve bookings from Splendia for you.
Please follow below instructions carefully.
If you are not currently a client of Splendia please go to Step a:
If you already distribute directly through Splendia please start from Step c:
a. If you are not currently a client of Splendia you will need to go through their joining process. Hoteliers who
are inquiring about contracting with Splendia or connecting to their extranet please visit
www.splendia.com/en/hotel/join/ or contact Splendia via Email [email protected] or phone.
America & the Caribbean (Office in Miami): +1 786 431 2168
Europe, Middle East & Africa (Office in Barcelona): +34 933 621 456
Asia & Pacific (Office in Hong Kong): +852 3693 1518
b. If your property is accepted by Splendia for distribution through their primary website and associated
websites you will be contacted by a Splendia provide you with the access codes to their Splendia Extranet
administration area.
You will then register your property details and your inventory in the Splendia Extranet area.
c. Please ensure your existing property name, property currency, inventory names and maximum guests of
the inventory in the Splendia Extranet area are the same as Allotz.com Limited accommodation provider
administration area.
In the Allotz.com Limited accommodation provider administration area, please go to channel page and
select channel Splendia to join.
d. Please contact your Splendia Market Manager by telephone or Email, through this communication you will
need to ask your Splendia Market Manager to obtain the "Hotel Code", "Room Codes", "Rate Plan Codes"
that Splendia use for your property.
e. Please provide the following information to Allotz.com. You can do this by emailing the information to
[email protected].
- "Hotel Code"
- "Room Codes"
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- "Rate Plan Codes"
- "Splendia Extranet administration area Username and Password"
These codes can be obtained from the Splendia Market Manager or Extranet. You must indicate which
Allotz.com hotel/room/rateplan codes are to be mapped to the provided codes from Splendia.
Note: (These codes and Splendia Extranet administration area "Username and Password" are
used to identify your property when we communicate with Splendia.)
Please complete the Splendia Mapping Sheet and return it to Allotz.com.
f.
Once Allotz.com finishes mapping your property with Splendia then you can set up Rates and Allocations in
the Allotz.com Limited accommodation provider administration area. This will mirror the data to the
Splendia Extranet administration area.
You will then be able to "set and forget" your property inventory in the Splendia distribution channel through
Allotz.com Limited's "Dynamic Time Expiring Asset, Inventory and Revenue Management System".
You will have peace of mind knowing that all day everyday your inventory is being promoted to the right
customers, at the right price at the right time and in the right place.
Other matters you need to know to distribute your inventory efficiently and effectively through Splendia are –
1. All of your property and room information (description, images) are managed directly by you through the
Splendia Extranet administration area. Allotz.com does not update your property or room type content on
your behalf as it does to all its other unrestricted two way direct connected channels.
2. Once your application is successful, for Allotz.com to distribute rates and allocations to Splendia on your
behalf, Allotz.com must obtain the Splendia Extranet administration area "Room Codes" for each of your
saleable room types.
Depending on the Geographical location of your property (i.e. Australian and New Zealand properties)
you may be required to supply each property "Hotel Code", "Room Codes", "Rate Plan Codes" Please
consult with your Splendia Marketing Manager in regards to obtaining Splendia Extranet administration area
"Hotel Code", "Room Codes", "Rate Plan Codes" you require for your property.
Once all the Splendia Extranet administration area "Username and Password", "Hotel Code", "Room Codes",
"Rate Plan Codes" exist in the Allotz.com Limited system your property will be approved in the Allotz.com
system and you will be able to start distributing rates and allocations to Splendia through Splendia Extranet
administration area.
3. When you have change of the Splendia Extranet administration area "Username and Password" please
provide the new details to Allotz.com so we can identify your property when we communicate with
Splendia. You can do this by emailing them to:[email protected].
4. When you create a new Property, new Room or new Rate Plan in the Allotz.com Limited accommodation
provider administration area or Splendia Extranet administration area, please ensure that both websites
have the same setup of the new Property, new Room or new Rate Plan on them.
You will then need to provide the new property "Hotel Code" or the new Room "Room Code", or the new
Rate Plan "Rate Plan Code" to Allotz.com so we can identify your new property, new Room or new Rate Plan
when we communicate with Splendia. You can do this by emailing them to:[email protected].
5. Bookings made at your property via Splendia are retrieved from the Splendia Extranet administration area
interface by the Allotz.com API bridge and recorded against the allocations set for the Splendia channel in
the Allotz.com system. On this basis, it is recommended that you regularly check and compare bookings
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and allocations in both administration areas.
6. When a booking is retrieved from Splendia through Splendia Extranet administration area, Allotz.com will
send the booking details to the property via Email. Although every care is taken to translate this
information correctly Allotz.com is not liable for any incorrect booking data sent to the property via email on
behalf of Splendia.
7. Only the guest's name will be included in the booking information retrieved from Splendia through Splendia
Extranet administration area. This means that you will have to obtain the e-mail address separately
(usually on registration at check-in) for guests booking via Splendia. These guests will not be available
in the MailAllotz email marketing software until an e- mail address is obtained for the guest.
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