Customer Service Update Understanding your bill charges

Understanding your bill charges
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Customer Charge
This charge recovers certain customer-specific costs
to provide service, such as meter reading, billing,
customer service, and having customer specific
facilities in place, ready to serve. It is billed each month
as a flat fee, does not vary with gas usage, and applies
regardless of whether a customer uses any gas in a
particular month. Changes in the Customer Charge
may occur from time to time and are subject to the
approval of the Colorado Public Utilities Commission.
Demand Side Management Cost Adjustment
(DSMCA) - Monthly and Volumetric Charges
These charges recover costs associated with energy
efficiency programs that are mandated by the State
and approved by the Public Utilities Commission.
These costs are recovered through both a fixed
monthly charge and a volumetric charge.
Commodity Charge
This charge recovers the cost of the natural gas
itself. Wholesale natural gas prices are deregulated
pursuant to federal law and are established in the
competitive free market. In Colorado, natural gas
commodity costs are passed through to our customers
at no profit to SourceGas, and are subject to approval
by the Colorado Public Utilities Commission.
Distribution Charge
This charge recovers the cost to deliver your gas
through our local distribution pipeline system. It
includes costs such as the installation, operation
and maintenance of our pipelines, as well as safety
services. All customers pay the same distribution
tariff rate applicable to their respective service area
and billing class. Changes in the Distribution Charge
may occur from time to time and are subject to the
approval of the Colorado Public Utilities Commission.
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Upstream Pipeline Charge
This charge recovers costs such as gathering, processing and interstate transmission of natural gas.
Upstream pipeline costs are passed through to our
customers at no profit to SourceGas and are subject to
approval by the Colorado Public Utilities Commission.
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Tax and Franchise Fees
These fees, if applicable, recover local and state taxes,
and municipal franchise fees, charged by your local
and state governments. They are applied to each
customer’s monthly billing. SourceGas collects these
taxes and fees and remits all monies collected to the
applicable local and state governments.
Customer Service Update
SourceGas is pleased to announce that we are in the
final stages of enhancing our customer service.
New Billing System
This month, we transitioned to a new internal billing
system that will allow us to improve your monthly
billing information. Customers should not see a
significant change to their current billing date.
New Account Numbers
All customers will receive new account numbers
so please remember to note this on your checks or
make this change to your online banking information
through your financial institution.
Customers set up for automatic payments with bank
drafts or credit cards will not be affected by the
change to the new billing system.
New Fayetteville Call Center
The new state-of-the-art call center in Fayetteville,
Arkansas, is now handling customer calls at the
same number you’re familar with:
How To Read Your
New Natural Gas Bill
1.800.563.0012
New Business Hours
SourceGas’s call center now offers business hours of
operation Monday through Friday, from 7:00 a.m.–
6:30 p.m. Mountain Time, while continuing to
provide 24x7 coverage for emergency calls such as
gas leaks or no heat.
New On-line Account Access
Customers who use the on-line account service will
need to re-enroll on-line. Visit www.SourceGas.com
for instructions.
1.800.563.0012
www.SourceGas.com
1.800.563.0012
www.SourceGas.com
COHOW909
COHOW909
How To Read Your New Natural Gas Bill
Billing information, including Invoice number,
billing & mail dates, service period and
number of days in the billing period.
Customer information with new
Account and Customer numbers,
and premise/service address.
Meter Readings from the current and
previous readings, and the dates
those readings were taken.
Page:
Account Number: 211012345678
SGQ/500
Account Number: 211012345678
Customer Number: 1101234567
JOHN Q SAMPLENAME
3609 S MAIN ST
ANYTOWN CO 81623
Payment
history, current
balance due,
due date
late charges
and deposits
on record.
How to
contact us,
and other
important
messages
will appear
here monthly.
Previous Balance
Payment
Late Payment Applied
Balance Forward
Current Amount/Charges
Page:
Invoice Number:
Billing Date:
Mail Date:
Service Period:
Service Days:
1
401000001234
09/04/2009
09/05/2009
08/03/2009 - 09/01/2009
30
Customer Number: 1101234567
JOHN Q SAMPLENAME
3609 S MAIN ST
ANYTOWN CO 81623
$69.44
$69.44
$0.00
$0.00
$70.42
Total Amount Due
$70.42
Due Date
Late Payment Charges
Total Amount after due date
Security Deposit on Record
09/19/2009
$1.75
$72.17
$0.00
Amount
Due if
Online Customer Care
• Access to your Account is now available via the Internet and Phone. On the Internet, you can change account information, view your consumption history, sign up for
paid after
recurring electronic payment or electronic-bill (paperless bill) and also view your statement. Go to www.sourcegas.com to sign-up today.
Due Date.
Important Information
• If you have questions concerning your bill statement, service or delayed payment agreement please call our Customer Care Center at 1-800-563-0012. For your
convenience you can pay your bill electronically using a credit card or by automatic withdrawal from your bank account. You can learn more by calling our Customer Care
Center or by logging onto www.sourcegas.com.
• If you suspect a gas leak, don't wait. Leave the area and from a safe distance call our emergency service number at 1-800-563-0012.
See
previous
page for
definitions
of these
charges.
LE
Disclosure
• Appliance sales and service, etc. provided by SourceGas are not regulated by the Colorado Public Utilities Commission.
• SourceGas updated the Terms and Conditions for the Customer Appliance Protection Plan (CAPP®). These Terms and Conditions replace all previous versions as of
February 2009. As a result of the update there is no price increase for CAPP® to our existing customers. The updated Terms and Conditions are located at http://
www.sourcegas.com/products-appliance_protection.aspx. If you have any questions, or require service, please call our Customer Care Center at 1-800-563-0012.
• Electronic Check-Re-presentment Policy
In the event that your check is returned unpaid for insufficient or uncollected funds, we may re-present your check electronically. In the ordinary course of business, your
check will not be provided to you with your bank statement, but a copy can be retrieved by contacting your financial institution.
Payment stub includes Account
Number, amount due, due date and
amount due if paid after due date.
If you would like
to donate to
Energy Outreach
Colorado, please
mark one of the
boxes and
include the
additional
amount with
your payment.
Please do not staple or fold
Address Change
Check here and note
change on back of bill
Please return this portion with your payment and write your account number on the check.
Account Number Total Amount after due date
211012345678
$72.17
Due Date
09/19/2009
JOHN Q SAMPLENAME
3609 S MAIN ST
ANYTOWN CO 81623
Your billing address.
Please make any updates by checking
the Address Change box above and
completing the back of the stub.
6
SGQ/500
2
401000001234
09/04/2009
09/05/2009
08/03/2009 - 09/01/2009
Meter
Usage
65
Customer Charge
Usage
Factor
0.954
Commodity Charge
0.32
62 Therms @ 0.532100
32.99
E
L
P
Upstream Pipeline Charge
62 Therms @ 0.190100
11.79
Distribution Charge
62 Therms @ 0.207400
12.86
DSMCA - Volumetric Charge
62 Therms @ 0.006600
0.41
County 1%
City 2%
$70.42
M
A
S
Total Consumption Charges
0.68
1.37
The natural gas meter at your address measures your consumption
in hundreds of cubic feet (CCF). SourceGas converts this volumebased measurement into a heat-value measurement called Therms.
Therms are measures of the energy content in natural gas. The
impact of this heat content and the delivery pressure is reflected in
the “Usage Factor” displayed on your bill. The CCF volume, shown
in the “Meter Usage” portion of your bill, is multiplied by the “Usage
Factor” to determine the number of Therms (heat value) used.
The “Billed Usage” amount on your bill therefore reflects the units
of energy (therms) consumed for the stated meter reading period.
Total Amount Enclosed:____________
SourceGas Distribution LLC
PO Box 660474
Dallas TX 75266-0474
Please write the
total amount you
enclosed here.
Perforated remittance stub is
pre-addressed and shows
through the window of the
enclosed reply envelope.
Billed
Usage
62
62
10.00
DSMCA - Monthly Charge
Total Amount Due
Yes, please add the following amount to my future monthly bills to support Energy
Outreach Colorado.
$ ____Other $ 5 $ 10 $ 20
$ ____One Time Donation
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Prev Reading
Curr Reading Prev
Days Curr
Reading Date
Reading Date
30
130 09/04/2009
65 08/02/2009
Total Current Charges
Correspondence
• Please send all correspondence and legal notices separately to SourceGas Distribution LLC, PO Box 13288, Fayetteville, AR 72703-1002
P
M
SA
Rate
Schedule
NE-R2
Meter
Read
Number
Type
ACTUAL
639270
Gas Consumed
Current Total
Amount Due.
Invoice Number:
Billing Date:
Mail Date:
Service Period:
IMPORTANT!
Change Mailing Address:
Address:_____________________________ Apt:_________
City:_____________________ State:______ Zip:_________
Home Phone: (
) _________________________________
Business Phone: (
) ______________________________
Please tell us
if your mailing
address changes!
$70.42
$70.42