Take Me Home is a ... responsibly. Motor vehicle accidents as ... Take Me Home What is Take Me Home?

Take Me Home is a ... responsibly. Motor vehicle accidents as ... Take Me Home What is Take Me Home?

Take Me Home
What is Take Me Home?
Take Me Home is a unique solution for encouraging you as the account holder to drive
responsibly. Motor vehicle accidents as a result of drinking and driving account for a large
percentage of accidents, specifically in the evening.
What are the benefits of Take Me Home?
Take Me Home is available within a 50 kilometre radius of the following city centers: Cape
Town, Durban, East London, George, Johannesburg, Port Elizabeth and Pretoria

When you contact Diners Club Assist for Take Me Home, Diners Club Assist’ dispatched
service provider will ensure that you and your vehicle arrive home safely.

Diners Club Assist will dispatch a vehicle with 2 drivers and 1 driver will drive your vehicle
to your home.

This Take Me Home Offer covers a radius of 50 kilometres (Trip).

If you would like Take Me Home to drive you beyond the 50 kilometre radius, you will pay a
fee of R10.00 (ten rand) per additional kilometer to your Take Me Home driver in cash.

6Trips for and one year will be covered and is a complimentary service to Diners Club
account holders.

If you need additional Trips beyond the 6 offered, Diners Club Assist will facilitate the
booking but you will have to pay for the additional Trips at a 30% discount off the full rate
then payable.

Up to 2 additional passengers can be transported with you on a Trip on condition that you
are one of the passengers and/or you are the owner of the vehicle and all passengers
should be taken to one address from the pick-up point.
What do I need to know before I use Take Me Home?
Periods
Start Time
Closing Time
Off Peak – Sunday evening to First pick up 5:30pm
Last bookings at 2am –
Thursday morning
last pick up at 3am
Peak
–
Thursday
evening
to First pick up 5:30pm
Sunday morning (including public
Last bookings at 1am –
last pick up at 3am
holidays being the night before and
morning of the public holiday)

Once a booking has been confirmed the pick-up time cannot be changed during peak
periods. During off-peak periods we may be able to change times which will be reviewed on
request.

Bookings, where possible should be made at least 48 hours in advance but should be made
at least 60 minutes before you need to be transported in off-peak times and at least 120
minutes in advance in peak times.

Take Me Home is only available in and around city centers’.

Bookings can be arranged 24 hours, 365 days per year can be arranged in advance your
transportation time through calling the Diners Club Assist call centre on 0860 111 671The
Diners Club Assist Call Centre Agent may request an alternative number on which to reach
you to ensure you designated driver can make contact at the specified collection time.

At your specified time and location, the Diners Club Assist call centre will notify you
that your Take Me Home driver has arrived. You will have 15 (fifteen) minutes to meet your
Take Me Home Driver. After the 15 (fifteen) minute period, the Diners Club Assist call
centre will notify you that the Take Me Home driver will be leaving and the Trip will be
cancelled.

If you change your booking location prior to collection other than as agreed with the Diners
Club Assist call centre agent without notifying the call centre, Diners Club Assist may not be
able to deliver the service. It is your responsibility to ensure that you notify us within a
reasonable time frame of any intention to change locations of pick up and provide us with a
clearly identifiable landmark at big events so you may be easily located.

Any Trip cancelled within 90 minutes in peak periods and 1 hour in off-peak of the agreed
collection time will be deducted from your Trips covered by this Complimentary 6. In the
event that you have used your 6 Trips, you will be liable for all costs directly to the Diners
Club Assist service provider in cash.

Trip/s which are not organised through and on the instruction of a Diners Club Assist case
manager will not be considered after the incident. In this case, you will not be covered and
will be liable to the specific service provider for the costs incurred.

Members should not pay any gratuity to the driver of the service provider for the service.

If you are not entirely satisfied with the service, please log a call through the call centre on
0860 111 671. A full investigation will be conducted and feedback will be provided to the
member accordingly.
What is Home Assist?
Home Assist is a 24-hour help line, offering assistance with emergency household repairs that
need to be carried out within 2 hours of your call for assistance and that could result in
consequential damages. Home Assist will also provide assistance where you have no access to
essential services such as electricity, hot water or sanitary use and will arrange for an
appropriate person to assist you, i.e. an electrician, plumber or locksmith.
What are the benefits of Home Assist?

3 Complimentary incidents for a Period of one year and each incident is limited to the call
out fee and 1st hour labour.

The call out fee and the 1st (first) hour of labour excludes costs related to parts and any
amount over and above the call out fee and the first hour labour. You will be responsible for
all costs related to parts.

Diners Club Assist will settle your account for 3 incidents. If the incident cost exceeds the
call out and 1st (first) hour labour, you must settle the balance directly with Diners Club
Assists service provider in cash at the time of the incident.

A repair incident is considered per service category, e.g. if an electrician is called out to
repair a fault on your distribution board and a fault with an electrical connection, these will
be treated as one call out (i.e. one incident) and the cover is limited to R500.00. In the
event that an electrician and a plumber are required to be called out at the same time, this
will be treated as two incidents.

You will be assisted in the event of a non-emergency situation, however, in this
circumstance you will be liable for the costs of the incident and you must settle the full
incident cost with Diners Club Assists service provider in cash at the time of the repair.
What do I need to know before I use Home Assist?

Incidents not attended to on instruction of the Diners Club Assist case manager, will not be
considered after any repair. In this case, you will not be covered and will be liable to the
specific service provider for the costs incurred.

Emergency repairs will only be undertaken at your verified permanent residence only.

Emergency repairs outside of your domestic permanent residence (i.e. domestic dwelling)
are not included, (but is not limited to) office premises, public buildings and outbuildings not
attached to the main building.

Home Assist will provide assistance in respect of electrical, plumbing and locksmith
incidents. We have set out below:
Electrical repairs where Home Assist can Exclusions where Home Assist cannot
help you:
help you:
 Distribution boards, circuits, main cables
 Earth leakage relays
 Geyser connections, thermostats and
elements
 Plug points causing power failures
 General house wiring
 Light fittings or switches causing power
failures
 Lightning strikes on wiring
 Burnt connections
 Connections to all electrical motors (e.g.
electric gate motor)
 Municipal connections inside the property




Electric gates & doors
Jacuzzi, swimming pool and borehole
pumps
Air
conditioners
and
commercial
refrigeration
Repairs not complying with regulated
specifications such as SABS and others
Plumbing repairs where Home Assist can Exclusions where Home Assist cannot
help:
help you
 Burst water connections and pipes
 Jacuzzis, swimming pools and boreholes
 Municipal connections inside the property
 Leak detection inspections
 Blocked drains, toilets, baths, taps and  Repairs not complying with regulated
sinks
specifications such as SABS and others
 Geyser overflow, valves (Lacto & pressure
release)
Locksmith services where Home Assist can Exclusions where Home Assist cannot
help you:
help you:
 If keys are broken off or lost for a main  Burglary incidents – the caller will be
entrance or exit of the house.
assisted, but is liable for the cost and
must reclaim this cost from the insurer or
home owners’ policy
 Outbuildings
 Padlocks
Roadside Assist
What is Roadside Assist?
In the event of a roadside emergency such as a mechanical breakdown, flat tyre, flat battery or
any other roadside related emergency, Diners Club Assist can be contacted 24 hours a day to
arrange assistance, anywhere within the borders of South Africa (and outside the borders of
South Africa in Lesotho and Swaziland only).
What are the benefits of Roadside Assist?

Roadside Assist will assist you with mechanical and electrical breakdowns of your vehicle
or a towing service to tow the vehicle to the most appropriate place of repair or dealership.
Vehicles will be towed and assisted from or at home. In the event of Diners Club Assists
premises not being open at the time of the incident you will qualify for an additional tow.

Roadside Assist offers a Jump-Start service where Diners Club Assist will dispatch a
representative to jump start your vehicle. The Jump-Start service is limited to reasonable
services to mobilise the vehicle, and excludes the cost of parts, components, lubricants and
other similar provisions. Roadside Assist will also provide assistance at non-roadside
locations. New vehicle models, still under warranty, should not be jump started and in
this instance, a tow truck will be dispatched to tow your stranded vehicle to the most
appropriate place of repair or safe-keeping.

Roadside Assist offers a Tyre Change service where Diners Club Assist will dispatch a
representative to change a flat tyre at both roadside and non-roadside locations. In the
event that you do not have a spare tyre, your vehicle can be towed at your cost to the
nearest appropriate place of repair (i.e. a dealer / motor repair garage) or safekeeping. The
Tyre Change service excludes any costs for the repair of the tyre, parts, wheel balancing or
any similar charges.

If you run out of petrol or diesel (“fuel”), 10 litres of fuel will be supplied at the location. This
benefit is limited to 2 incidents over a 1 year period.

If you lock your keys in your vehicle, a Diners Club Assist service provider will be
dispatched to your location to unlock your vehicle, the cost of the call out fee and 1 (one)
hour of labour is covered as an incident. This service excludes parts, components, keys,
key cutting costs, lubricants, or similar charges and will be liable to cover these costs at
your location in cash.

If your key has broken in the ignition or vehicle door, a service provider will be dispatched to
your location. If the problem cannot be resolved by Roadside Assist at the location, if you
consent, Roadside Assist will arrange a towing service, which towing costs must be fully
paid by you.

If a locksmith dispatched by Roadside Assist is unable to unlock a newer model vehicle,
your vehicle can be towed to the nearest appropriate place of repair (i.e. a dealer / motor
repair garage) or place of safekeeping which will be covered by Diners Club Assist up to a
limit of R500.00. All costs after R500.00 must be settled directly with the Diners Club Assist
service provider.

If a vehicle operates with a ‘smart key’, Diners Club Assist will arrange for your vehicle to be
towed to the most appropriate dealer and pay for these costs up to a maximum of R500.00
per incident.

Roadside Assist offers Additional Assistance:

Accommodation for 1 night; or

Arrangement of a taxi service; or

Rental of a class B vehicle.
The above are all offered to a maximum of R500.00 per day for 1 day in the event that
roadside incident occurs 100 kilometres or more from your permanent residence / home.

In the event that the roadside incident occurs 100 (one hundred) kilometres or more away
from your permanent residence / home, the cost of repatriation of the vehicle following the
repair will be covered to a maximum R500.00 per repatriation (towing or transportation).

All assistance turnaround times are dependent on location, service provider availability and
time of incident, e.g. peak hour traffic
Where can Roadside Assist not help and what is excluded?

Incidents not attended to on the instruction of the Diners Club Assist case manager will not
be considered after any repair and you will be liable for the full costs.

Costs incurred as a result of our assistance after your involvement in an accident, collision,
attempted theft or hi-jacking must be covered by you. You must recover these costs from
your insurance company directly.

Only your personal vehicle will be covered.

The cost of new parts or the repair to parts, such as new batteries, tyres, locks, keys etc.
must covered by you.

You will be responsible for the cost of towing or repairs if Diners Club Assist did not request
the service on your behalf.

Roadside Assist will not assist with your vehicle if it is a commercial vehicle used in
conducting a business, trade or exceeding 3500 (three thousand five hundred) kilograms.

Roadside Assist will not assist you with your vehicle if it is not registered under the Road
Traffic Act or similar legislation applicable to South Africa.

Roadside Assist will not assist you with your vehicle if it is un-roadworthy or clearly in a
state of neglect.

Roadside Assist will not assist in the recovery of a vehicle, i.e. any costs incurred in order to
move a disabled vehicle into a position to facilitate a tow.

Roadside Assist will not assist with any damages that may be caused by external factors,
i.e. potholes, roadworks etc.
What does Roadside Assist not cover but can offer assistance on, on full payment being
received from you at the time of the service?

If your vehicle is involved in an accident or collision and needs to be towed, we can arrange
towing services for you.

If there is an attempted theft or hi-jacking of your vehicle and the services of a locksmith,
tow or similar service is required.

If you require fuel assistance at a non-roadside location.

Lost or stolen keys or keys not locked in your vehicle.