Sample Email Notifications Nationwide Mortgage Licensing System & Registry

Transcription

Nationwide Mortgage Licensing System & Registry
Sample Email Notifications
1
NMLS will automatically generate “subscribable notifications” and “email” communications when certain actions are taken.
Institution Account Administrators or their designees will receive the institution notifications and emails. Mortgage Loan Originators
will receive all individual emails. Notifications and emails may be received in real time or on a nightly basis and will be sent from
[email protected].


Notifications – User subscribable emails that the account administrator can grant access to. If no users are assigned to
receive a notification, the notification is sent to all Account Administrators.
Emails – Emails are non-subscribable. These are sent to the recipient with no option to opt out and are triggered by an
event in the system.
INSTITUTION COMMUNICATIONS
Process
Entitlement
MU1R
Batch Upload
MU4R
Communication
Subject
Account Creation (Username)
Account Creation (Temporary Password)
Reset Password (Username)
Reset Password (Temporary Password)
MU1R Filing Processed
Institution Registration Status Changed
Filing Processing Complete
MLO Attested
MU4R Filing Processed by this Institution
MU4R Filing Processed by Individual or
another Institution
Individual Registration Status Changed
Employment
Management
Pending Employments
Employment Terminated or Withdrawn
Individual Access Granted
Individual Access Removed
Illegible Fingerprints
Payment
MU4R Cart Requires Payment
Change in Invoice Status
MU4R Invoice Successfully Processed
Sample
Your NMLS user account has been created
Regarding your NMLS user account
MU1R filing activated for <Institution Name> <NMLS ID>
MU1R Status for <Institution Name> has changed
An MLO Batch Upload File has been processed
Attestation has been completed by <Individual Name><NMLS ID>
Individual MU4R Filings Processed
Sample 1
Sample 2
Sample 3
Sample 4
Sample 5
Sample 6
Sample 7
Sample 8
Sample 9
MU4R Filings Processed
Sample 10
Federal MLO Registration status has changed for <Individual
Name><NMLS ID>
New Employment Records Pending Confirmation
Employment Record has been Terminated or Withdrawn
Access Rights have been granted
Access Rights to <Individual Name> removed
Fingerprints for <Individual Name><NMLS ID> have been returned as
illegible
MU4R Fees Outstanding - <Institution Name><NMLS ID>
Invoice status changed for <Entity Name>
Your MU4R invoice has been successfully processed
Sample 11
Sample 12
Sample 13
Sample 14
Sample 15
Sample 16
Sample 17
Sample 18
Sample 19
INDIVIDUAL COMMUNICATIONS
Process
Entitlement
MU4R
Communication
Account Creation (Username)
Account Creation (Temporary Password)
Reset Password (Username)
Reset Password (Temporary Password)
MU4R Created
Attestation Requested
Recall Email
MU4R Removal
MU4R Filing Processed
Employment
Management
Employment Correction Requested
Employment Correction Requested
Recalled
Employment Rejected
Illegible Fingerprints
Payment
Subject
Sample
An MU4R filing has been created for you
Attestation is required
An MU4R filing has been recalled
An MU4R filing has been deleted
An MU4R filing was processed for you by NMLS
Federal MLO Registration status has changed for <Individual
Name><NMLS ID>
A Correction to your MU4R is required
Sample 20
Sample 21
Sample 22
Sample 23
Sample 24
Sample 25
Sample 26
Sample 27
Sample 28
A Correction Request has been Recalled
Sample 31
Your employment record has been rejected by <Institution
Name><NMLS ID>
Fingerprints for <Individual Name><NMLS ID> have been returned as
illegible
Sample 32
Sample 29
Sample 30
Sample 33
Sample 34
Sample 35
2
INSTITUTION COMMUNICATIONS
Sample 1
Account Creation (Username) - Email
Subject
Body
THIS E-MAIL CONTAINS IMPORTANT INFORMATION PERTAINING TO YOUR ABILITY TO ACCESS THE NATIONWIDE MORTGAGE LICENSING SYSTEM & REGISTRY - DO
NOT LOSE THIS MESSAGE!
Your Username associated with <Entity Name> <NMLS ID>is <User ID>
Your password has been sent in a separate email.
You have the following role(s):
<List of Assigned Roles>
Received By: Account Administrators & Institution Users
Received When: Account Administrators upon entitlement; Institution users created by AAs
Action Required: Enter the username and temporary password to log into the account
Real Time or Nightly: Real Time
Sample 2
Account Creation (Temporary Password) - Email
Subject
Body
The temporary password for your account associated with :<Entity Name> <NMLS ID> is
<Password>
Your Username has been sent in a separate email.
Log into the Nationwide Mortgage Licensing System & Registry (NMLS) by clicking the ‘Log into NMLS’ button in the upper right corner of the NMLS Resource Center
and change your password now.
Your new password must meet the following criteria:
1) A password must be between 8 and 16 characters in length.
2) A password cannot start with more than 3 characters from the beginning of the user name.
3) A password must contain characters from three of the four following categories:
English uppercase characters (A to Z)
English lowercase characters (a to z)
Base 10 digits (0 to 9)
Special characters (For example, #, $, and ^)
Tips on copying and pasting the system-generated temporary password:
Due to the cryptic nature of the system-generated password, it may be easier for you to copy and paste the password from this e-mail into the password field on
the NMLS login page. To copy and paste the password from this e-mail:
(1) highlight the temporary password with your mouse (be sure to include ONLY the characters in the password and NOT the blank spaces that precede or follow
the password);
(2) with the password highlighted, press both the Ctrl key and letter ‘C’ to copy the password;
(3) position your cursor in the password field in the NMLS login screen and press both the Ctrl key and letter ‘V’ to paste the password into the password field.
You will need to again paste (press Ctrl key and V) this password into the Password Change screen after logging into NMLS.
Note: these instructions work for PC users only.
Received When: Account Administrators upon entitlement; Institution users created by AAs
Action Required: Copy & paste the temporary password to log into the account and set up a permanent password
3
Sample 3
Reset Password (Username) - Email
Subject
Body
Pursuant to your request, a new password was generated for your user account:
<User Name>
Received When: Password is reset (either by Account Admin or NMLS Call Center Support)
Sample 4
Reset Password (Temporary Password) - Email
Subject
Body
<Password>
the password);
Received When: Password is reset (either by Account Admin or NMLS Call Center Support)
4
Sample 5
An MU1R Filing has been Processed
Subject
MU1R filing activated for <Institution Name> <NMLS ID>
Body
An MU1R filing for <Institution Name> <NMLS ID> has been successfully processed by NMLS and has been placed in an active status.
Filing details:
Filing ID: <ID>
Filing Date: <Date>
Received By: Account Administrators and/or Institution Users receiving “MU1R Filing Activity” notifications
Received When: The MU1R has been filed and payment submitted
Action Required: No action required (Institution may begin registering MLOs)
Sample 6
Institution Registration Status Changed
Subject
MU1R Status for <Institution Name> has changed
Body
The MU1R status for <Institution Name> <NMLS ID> has been changed.
Details:
Previous Status:< Institution Registration Status>
Current Status:< Institution Registration Status>
Status Date: <Institution Registration Status Date>
Received By: Account Administrators and/or Institution Users receiving “MU1R Filing Activity” notifications
Received When: The status of an institution’s registration has changed
Action Required: No action required (Can view the status from Composite View)
Sample 7
File Processing Complete - Email
Subject
An MLO Batch Upload File has been processed
Body
NMLS has completed the processing of the following MLO Batch Upload File and results are now available in NMLS.
File ID: <Upload ID>
File Name: <File Name>
Description: <Description>
Uploaded On: <Date Uploaded On>
Completed Records:<# of Completed Records>
Rejected Records: <# of Rejected Records>
Received By: The institution user that uploaded the batch file
Received When: The batch file has been uploaded into the registry
Action Required: No action required by the institution unless results yield rejected records. If so, view rejection file,
correct necessary field (s), and resubmit the batch upload file.
5
Sample 8
Individual has Attested to an MU4R - Email
Subject
Attestation has been completed by <Individual Name> <NMLS ID>
Body
<Individual Name> <NMLS ID> has attested to their <MU4R> with Filing ID <Filing ID> for <Institution Name> <NMLS ID>.
Received By: The institution user who requested the attestation
Received When: An MLO attests to their pending MU4R filing
Action Required: The institution needs to submit and pay for the filing
Sample 9
Individual MU4R Filing(s) Processed by This Institution
Subject
Individual MU4R Filings processed
Body
One or more MU4R Filings submitted by your Institution have been processed.

To view details of the filings, please login to NMLS and view Historical Filings under the Filing Tab.
Received By: Account Administrators and/or Institution Users receiving “MU4R Filing Processed” notifications
Received When: The institution submits and pays for the MU4R on behalf of the individual
Action Required: No action required
Real Time or Nightly: Nightly
Sample 10
Individual MU4R Filing(s) Processed by the Individual or Another Institution
Subject
MU4R Filings processed
Body
One or more MU4R filings submitted by the Individual or another Institution have been processed. Details regarding the processed MU4R filing(s) can be found
below.
Full Name
<Individual Name>
NMLS ID
<NMLS ID>
Filing ID
<Filing ID>
Filing Date
<Filing Date>
Submitting Entity
<Entity Name> <NMLS ID>
Received By: Account Administrators and/or Institution Users receiving “MU4R Filing Processed” notifications
Received When: An individual submits an MU4R or another institution submits the MU4R on behalf of an individual
6
Sample 11
Subject
Federal MLO Registration status has changed for <Individual Name> <NMLS ID>
Body
The Federal MLO Registration status for <Individual Name> <NMLS ID> has changed. See below for further details:
Primary Federal Regulator: <Federal Agency Name>
Previous Registration Status: <Individual Registration Status>
Current Registration Status: <Individual Registration Status>
Registration Status Date: <Status Date>
Received By: Account Administrators and/or Institution Users receiving “Federal MLO Registration Status Change”
notifications
Received When: The status of an MLO’s registration has changed
Sample 12
Pending Employments
Subject
New Employment Records Pending Confirmation
Body
MU4R filing submissions yesterday have resulted in <# of Employments with the institution where status is ‘Pending Confirmation> employment records being
created that are pending confirmation by <Institution Name> <NMLS ID>
Please login to NMLS to review and confirm or take other action on employment records that are pending confirmation. View the Employment Record Management
Instructions on the NMLS Resource Center for tips on confirming, requesting corrections to or rejecting employment records.
Received By: Account Administrators and/or Institution Users receiving “Employment Records Pending Confirmation”
notifications
Received When: At least one pending employment record exists and needs confirmation from the Institution.
Action Required: Review the pending employment record(s) and take action (confirm, request corrections, or reject)
Real Time or Nightly: Nightly until pending employment management records are clear
Sample 13
Subject
Employment Record have been Terminated or Withdrawn
Body
The following employment records have been terminated or withdrawn.
MLO ID: <NMLS ID>
MLO Name: <Individual Name>
Employment End Date: <Employment End Date>
Employment Status: <Employment Status>
Action Taken By: <Name>
Received By: Account Administrators and/or Institution Users receiving “Employment Records Pending Confirmation”
notifications
Received When: An Institution has terminated an employment or an MLO has removed the employment before
confirmation
7
Sample 14
Individual Access Granted
Subject
Access Rights have been granted
Body
<Institution Name> <NMLS ID>has been granted Access Rights to one or more individual records in NMLS. Access Rights allow you to view the individual’s record
and submit filings on behalf of the individual.
For information regarding the individual records you have access rights to, please login to NMLS and choose the Access link under the Filing Tab.
Received By: Account Administrators and/or Institution Users receiving “Individual Access Granted” notifications
Received When: An Institution has been given access rights to an MLO
Sample 15
Individual Access Removed
Subject
Access Rights to <Individual Name> removed.
Body
<Institution Name>’s Access Rights to the NMLS record of <Individual Name> <NMLS ID>
have been removed.
Received By: Account Administrators and/or Institution Users receiving “Individual Access Revoked” notifications
Received When: An Institution’s access rights to an MLO have been removed
Sample 16
Illegible Prints
Subject
Fingerprints for <Individual Name>< NMSL ID> have been returned as Illegible
Body
The FBI was unable to process fingerprints for <Individual Name>< NMSL ID>.
A new set of fingerprints must be submitted for FBI processing. In order to schedule a new appointment to have fingerprints taken, first request and pay for a new
criminal background check as part of a new filing. Click here to access the NMLS Resource Center for more information regarding criminal background checks and
fingerprinting.
Details:



Fingerprint Record Received On: <Fingerprint Received Date>
Status: <Status>
Status Date: <Status Date>
Received By: Institution
Received When: The results of fingerprints are returned illegible by the FBI.
Action Required: The MLO/institution would need to re-request the criminal background check and submit a new set
of prints. If this is the second set of prints returned illegible, it will automatically place the MLO into a Name Check
status and no action would be required.
8
Sample 17
MU4R Cart Requires Payment
Subject
MU4R Fees Outstanding – <Institution Name> <NMLS ID>
Body
The Institution users listed below have invoices for MU4R fees that require payment. < Institution Name> <NMLS ID>will not be able to complete the registration
process for the MLOs with outstanding fees until payment is remitted. Details regarding the unpaid invoices can be found below.
Institution User
<Full Name> corresponding to <Cart Created By>
Total Unpaid
<Amount in Cart>
Date of Oldest Unpaid Fee
<Creation Date>
Received By: Account Administrators and/or Institution Users receiving “Invoice Status Change” notifications
Received When: One (or more) Institution user(s) has an MU4R Invoice for which payment has not been submitted
Action Required: Submit payment of MU4R filing(s) in the MU4R cart
Real Time or Nightly: Nightly until the cart is clear
Sample 18
Subject
Body
An invoice status has changed as
detailed below:
Invoice ID: <Invoice ID>
Payment Amount: <Payment Amount>
Current Invoice Status: <Invoice Status>
Invoice Status Date: <Status Date>
Paid By: < User Name>
Invoice Created by Entity:<Entity Name>
Invoice Created by User: <User Name >
Invoice Source:<Invoice Source>
To repay an Invoice set to Failed Payment status, enter the Invoice link under the Home Tab.
Received By: Account Administrators and/or Institution Users receiving “Invoice Status Change” notifications
Received When: An invoice has been repaid by the institution following a failed payment
9
Sample 19
MU4R Invoice Successfully Processed - Email
Subject
Your MU4R invoice has been successfully processed
Body
Your MU4R invoice has been successfully processed.
Invoice Details:




Invoice Created By: <First Name><Last Name> corresponding to <User Name >
Paid By: <First Name><Last Name> corresponding to <User Name >
Date: <Status Date>
Received By: Account Administrator or Institution User who submitted the MU4R(s)
Received When: An invoice has been successfully paid by an institution user.
INDIVIDUAL COMMUNICATIONS
Sample 20
Account Creation (Username) - Email
Subject
Body
Pursuant to your request, a new password was generated for your user account: <User Name>
Received By: MLO
Received When: The MLO is Batch Uploaded by the institution and an account is created
10
Sample 21
Account Creation (Temporary Password) - Email
Subject
Body
The temporary password for your user account in NMLS is: <Password>
Your username has been sent in a separate email.
the password);
Received By: MLO
Received When: The MLO is Batch Uploaded by the Institution and an account is created
Sample 22
Reset Password (Username) - Email
Subject
Body
Pursuant to your request, a new password was generated for your user account:
<User Name>
Received By: MLO
Received When: Password is reset (either resetting the password themselves or NMLS Call Center Support)
11
Sample 23
Reset Password (Temporary Password) - Email
Subject
Body
<Password>
the password);
Received By: MLO
Received When: Password is reset (either resetting the password themselves or NMLS Call Center Support)
Sample 24
Institution Creates an MU4R but the Individual is Responsible for Payment - Email
Subject
An MU4R filing has been created for you
Body
<Institution Name> <NMLS ID> has created an <MU4R> filing on your behalf. The Institution is requesting that you complete, attest to and submit your <MU4R>.
Use the ‘Log into NMLS’ button in the upper right corner of the NMLS Resource Center to login, complete and submit your <MU4R>.
Access Quick Guides for tips on completing and submitting your <MU4R> filing. Please contact your employer if you need more information.
Received By: MLO
Received When: The MLO is Batch Uploaded by the Institution. Individual is the Designated Payer and a MU4R is
created
Action Required: Individual needs to log into the NMLS account, fill out the MU4R information under My MU4R Filings
section, attest to the MU4R, and submit the form and payment
12
Sample 25
Attestation Requested - Email
Subject
Attestation is required
Body
<Institution Name> <NMLS ID> has created an <MU4R> filing on your behalf that requires your attestation. Use the ‘Log into NMLS’ button in the upper right
corner of the NMLS Resource Center to login and attest to your <MU4R>
View the Attestation Quick Guide for tips on attestation. Please contact your employer if you need additional information.
Received By: MLO
Received When: The institution has requested the individual attest to an MU4R filing. (The MLO is Batch Uploaded by
the Institution – specifying institution is the Designated Payer and MLO Completes First is marked Y or they have
requested attestation for an MU4R created outside of the batch upload process).
Action Required: Individual logs into the NMLS account, fill out/verify the MU4R information under the Attestation
Requested Filings section and attest to the MU4R.
Sample 26
MU4R Filing Recalled - Email
Subject
An MU4R filing has been recalled
Body
<Institution Name> <NMLS ID> has recalled your MU4R. The filing is no longer available for attestation. Please contact your employer if you need
additional information.
Received By: MLO
Received When: The institution recalled a MU4R filing from a MLO that was either in an “Attestation Requested”
status or an “Attested” status.
Action Required: No action required for MLO.
Sample 27
MU4R Removal - Email
Subject
An MU4R filing has been deleted
Body
On <Date Filing Removed> an unsubmitted MU4R filing was deleted. Therefore, your attestation is no longer required. Please contact your employer if you need
additional information.
Received By: MLO
Received When: An MU4R filing awaiting attestation is deleted by an institution user
13
Sample 28
MU4R Processed
Subject
An MU4R Filing was processed for you by NMLS
Body
An MU4R filing has been processed for you by NMLS.
Filing details:
Filing ID: <ID>
Filing Date: <Date>
Submitting Entity <Submitter Name> <NMSL ID>
Received By: MLO
Received When: The Institution submits payment for the MU4R
Action Required: MLO needs to proceed to “Composite View” Tab to navigate to the Fieldprint website.
Sample 29
Registration Status Change (Active Employment)
Subject
Federal MLO Registration status has changed for <Individual Name> <NMLS ID>
Body
The Federal MLO Registration status for <Individual Name> <NMLS ID> has changed. See below for further details:
Primary Federal Regulator: <Federal Agency Name>
Previous Registration Status: Pending
Current Registration Status: Active
Registration Status Date: <Status Date>
View the Registration Status Quick Guide tips on viewing status through NMLS.
Received By: MLO
Received When: The employment is confirmed either through auto-confirmation or manually by the institution.
Action Required: No action required ( The registration is now Active)
Sample 31
14
Employment Correction Requested - Email
Subject
A correction to your MU4R is required
Body
A correction to information submitted on the MU4R has been requested by your employer. See below for details:
Employer Name: <Institution Name>
Employer NMLS ID: <NMLS ID>
Employment Record Submitted On: <Date Employment Requested On>
Work Location: <Employment Address>
Employment Start Date:<Employment Start Date>
Correction Requested On: <Employment Status Date>
Reason for Correction Request: <Employment Explanation>
To amend/correct your record:
1. Log into NMLS. (Use the ‘Log into NMLS’ button in the upper right corner of the NMLS Resource Center.)
2. Select the Filing tab.
3. Select Create a New Filing or select the existing pending filing by clicking the edit icon if a pending filing already exists.
4. Make the requested corrections by entering the appropriate section(s) of the form in your record.
5. Select Completeness Check and Submit on the left panel.
6. Resolve any outstanding completeness issues, if applicable.
7. Click the oath box and then the “Attest” button that appears at the bottom of the page to submit the filing.
Access Quick Guides for additional tips on amending your MU4R filing. Contact your employer if you need additional information regarding the correction request.
Received By: MLO
Received When: The individual has attested and the institution has requested a specific item to be corrected/changed
in the MU4R
Action Required: Amend the MU4R filing based on the institution’s “Reason for Correction Request.” (Instructions in
notification)
Sample 30
Employment Correction Request Recalled - Email
Subject
A Correction Request has been recalled

Body
A request for a correction to employment information has been recalled.
Institution Name: <Institution Name>
Institution NMLS ID: <NMLS ID>
Employment Requested On: <Employment Requested On>
Employment Start Date: <Employment Start Date>
Correction Request Recalled On: <Employment Status Date>
No further action is necessary at this time. Contact your employer if you need further information.
Received By: MLO
Received When: An institution recalls a requested correction to an MU4R
Sample 32
15
Subject
Body
The following employment record on your MU4R has been terminated or withdrawn.
Institution ID: <NMLS ID>
Name: <Institution Name>
Employment End Date: <Employment End Date>
Employment Status: <Employment Status>
Received By: MLO
Received When: An MLO is no longer associated with an institution and the institution has chosen to terminate the
MLO’s employment registration
Sample 33
Employment Rejected - Email
Subject
Your employment record has been rejected by <Institution Name> <NMLS ID>
Body
The following employment record submitted on your MU4R has been rejected by the Institution:
Institution Name: <Institution Name>
Institution NMLS ID: <NMLS ID>
Employment Confirmation Requested On: <Date Employment Requested>
Employment Start Date: <Employment Start Date>
Rejected On: <Employment Status Date>
Reason for Rejected: < Explanation>
Please contact <Institution Name> <NMLS ID> for more information.
Received By: MLO
Received When: An institution has rejected an MLO’s employment.
Action Required: No action required (Institution access is removed during rejection)
Sample 34
16
Illegible Prints
Subject
Fingerprints for <Individual Name>< NMSL ID> have been returned as Illegible
Body
The FBI was unable to process fingerprints for <Individual Name>< NMSL ID>.
A new set of fingerprints must be submitted for FBI processing. In order to schedule a new appointment to have fingerprints taken, first request and pay for a new
criminal background check as part of a new filing. Click here to access the NMLS Resource Center for more information regarding criminal background checks and
fingerprinting.
Details:



Fingerprint Record Received On: <Fingerprint Received Date>
Status: <Status>
Status Date: <Status Date>
Received By: MLO
Received When: The results of fingerprints are returned illegible by the FBI
Action Required: The MLO/institution would need to re-request the criminal background check and submit a new set
of prints. If this is the second set of prints returned illegible, it will automatically place the MLO into a Name Check
status and no action would be required.
Sample 35
Subject
Body
An invoice status has changed as
detailed below:
Payment Amount: <Payment Amount>
Current Invoice Status: <Invoice Status>
Invoice Status Date: <Status Date>
Paid By: < User Name>
Invoice Created by Entity:<Entity Name>
Invoice Created by User: <User Name >
Invoice Source:<Invoice Source>
To repay an Invoice set to Failed Payment status, enter the Invoice link under the Home Tab.
Received By: MLO
Received When: An invoice has been repaid by the MLO following a failed payment
17

Sample Email Notifications Nationwide Mortgage Licensing System & Registry

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Sample Email Notifications Nationwide Mortgage Licensing System &amp; Registry

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Sample Email Notifications Nationwide Mortgage Licensing System & Registry