Susan Grayson, MCITP
Susan Grayson, MCITP
228 Bedford Avenue
Stamford, CT 06901
SYSTEMS AND NETWORK ANALYST – HEALTHCARE SECTOR
Multi-certified technology professional with 12 years experience managing enterprise
implementations of healthcare information and Electronic Medical Records systems. Expert in
gathering, analyzing and defining business and functional requirements; creating global metrics, and
other decision-making tools; leading data-modeling and process-mapping initiatives; and
designing/re-engineering processes, workflows and technology solutions for healthcare systems and
networks, in an FDA regulated environment.
E XPERTISE H IGHLIGHTS
Network & Systems Administration
Project leadership & Management
Strategic Technology Planning
Enterprise Software Implementations
Systems Security & Disaster Recovery Planning
Data Flow & Process Mapping
SQL Queries & Data Modeling
FDA Software Regulatory Requirements
Value Proposition: Proven ability to deliver next-generation technical solutions on-time
and within budget, that materially improve workplace productivity and lower operating
costs in a regulated healthcare environment.
P ROFESSIONAL E XPERIENCE
Senior System and Network Analyst, Stamford Medical, Stamford, CT
2000 – Present
Senior Systems and Network Analyst, Aug. 2007 to Present
Systems Analyst, April 2003 to August 2007
Software Engineer, June 2000 to April 2003
Promoted to senior systems and network analyst role providing IT leadership for hospital’s technology
infrastructure located in 9 facilities statewide. Managed enterprise migration projects, systems conversions and
performance tuning of network and software applications. Help set long-range technical direction and capacity
plans. Key Results:
Led hospital’s new EMR implementation of GE’s Centricity/Logician system – 18 month project delivered
on-time and under budget with a team of 7 professionals. Designed and launched “pre-load” training
clinics, optimized training documentation prior to go-live and designed custom modifications to
accommodate special needs (e.g., legally blind physician user).
Analyzed all aspects of Win 2003 Pro, and later version of Windows Server 2008, deployment for 1,250
workstations statewide to ensure a smooth migration. Created desktop standardization and dashboards
and provided ad-hoc reports using MS Access and SQL Query Analyzer.
Documented revised workflows and executed comprehensive training plan to medical staff that more than
doubled EMR access (from 45% to 100%) and usage (from 35% to 80%) with potential cost saving
exceeding $750,000 per year.
SUSAN GRAYSON 2
Managed Windows IQ/OQ verification and validation effort for 7 sites to FDA and ISO standards. Reviewed
documentation for validity/completeness, authored IQ/OQ summaries with QA, and assisted in overall
project testing and certification. Efforts results in completed validation with no FDA discrepancies.
Transformed software toolsets of geographically dispersed medical units into a cohesive, standardized set
of solutions that elevated efficiency and accuracy hospital-wide, reducing FDA noted deviations by 50%.
Gathered and assessed needs from internal business units; created custom solutions to resolve issues
(e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional
specifications for IT group.
Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy,
workgroup efficiency and profitability. Results saved the company $250K annually and awarded
Continuous Improvement Award.
June 2000 – April 2003
Provided object-oriented analysis/design, coding and testing of company’s proprietary hospital management
software application. Defined, wrote and managed requirements for a major section of this groundbreaking
application. Key Results:
Helped introduce a new, reproducible software development methodology that contributed to higherquality product releases and a 30% reduction in errors.
Served on team that ported MS-DOS environment to a Windows-based, client/server solution. Efforts
averted the threatened loss of customers who were transitioning to Windows and provided a user-friendly
Graphical User Interface (GUI).
Championed the implementation of coding reviews that detected programming errors early in the
development process, accelerating product go-to-market time by more than 15%.
BOSTON UNIVERSITY, Boston, Mass.
B.S., Computer Information Systems (BSCIS), 2000, with a focus on networking and server applications.
Graduated with honors – 3.6 GPA.
Recipient of Boston University Trustee’s Scholarship.
T ECHNOLOGY S UMMARY
Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer
(MCSE), Microsoft Certified IT Professional (MCITP)
GE Centricity/Logician EMR, MS SQL Enterprise Manager, Microsoft SQL Query Analyzer,
Novell ZENworks, Compaq Insight Manager, Norton Ghost, Remedy, Nortel Client,
Dreamweaver, Microsoft (Visio, FrontPage, Office, Project, Visual FoxPro, .NET)
Windows Server, AIX, HP-UX, Solaris, DYNIX/ptx, VMS, NetWare, OS/2, UNIX
C, C++, Java, SQL, PL/SQL, BASIC, COBOL, PowerBuilder, HTML, PHP