[001] Sample probe sensor problem or probe did not... The control system did not detect movement of the probe.

Transcription

[001]
Sample probe sensor problem or probe did not move (sop)
The control system did not detect movement of the probe.
1 Press RESET. If the message reappears, continue with step 2.
2 Open the left cabinet door, insert the service key and turn it to the right
(to the "Interlock Override" position). Then raise the sample lid.
3 Press RESET again and observe the movement of the probe.
a) If it MOVES through its complete cycle without stopping, press the
PgDn key once and follow the steps that appear.
b) If it DOES NOT MOVE through its complete cycle, press PgDn twice.
c) If it DOES NOT MOVE at all, press PgDn twice.
The probe MOVES through its complete cycle without stopping.
1 Go to the Sampler System Diagnostics screen. From the Op Menu, press:
F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F2: Sampler
2 With the cursor at the Vertical Probe line in the Motors portion of this
screen, press F2: Test Mtr Only.
If the Home field changes to PASS, call the Customer Support Center.
If the Home field DOES NOT change, the sensor has failed. Replace it, but
first check to see if the sensor connector, P/J50E, is loose or unplugged.
(See Op Guide, 3: Replacing the Sampler Handler Sensors and follow the
Sample Probe Vertical Sensor portion of the procedure.)
If the message reappears, call the Customer Support Center.
After performing a step listed below, press RESET and check the movement of
the probe; if it now moves through its complete cycle and the message
disappears, stop troubleshooting.
The probe DOES NOT MOVE through its complete cycle.
1 Check if anything is interfering with the movement of the probe,
e.g.-tubing or cabling is restricting its movement.
The probe DOES NOT MOVE at all.
1 The fuse for this probe may have blown. Its fuse LED indicator, 24-5A on
Fuse Board B in the card cage area, should be lit. If it isn't lit, replace
the fuse with a like one from the Accessory Spare Parts Kit.
[002] Sample probe sensor did not turn on or probe did not move (cfh)
1 Check that all instrument lids are closed, and then press RESET.
If the message reappears, continue with step 2.
1 The fuse for this probe may have blown. Its fuse LED indicator, 24-5A on
[003] Sample probe illegal error code.
The control system did not recognize the error code.
2 Go to the Error Log screen.
(Op Menu > F7: Diagnostics > F6: Error Log)
3 Troubleshoot any error code(s) that occurred at the exact same time or
the error code immediately below this error code. For example:
Sample probe illegal error code
[003] Mon Apr 21 11:00
"Troubleshoot this error"
[xxx] Mon Apr 21 11:00
4 For help with troubleshooting the [xxx] error code on the Error Log
screen:
Move the cursor to the [xxx] error code line and then press
F5: More Info (or the Alt-M key combination).
[004]
Sample probe sensor problem or probe did not move (soh)
1 The fuse for this pump may have blown. Its fuse LED indicator, 24-5A on
[005] Sample probe lost steps (mfh)
The probe did not move the proper distance.
3 Check if anything is interfering with the movement of the probe:
a) the wrong sample container is in a segment position,
i.e. - a sample cup is in a segment position where a tube should be.
b) tubing or cabling is restricting its movement.
Press PgDn for more troubleshooting solutions.
4 Align the probe. (See Op Guide, 4: Sample Probe Alignments)
5 Lift the sample arm up and wipe off the sample arm shaft. Then lightly
lubricate the shaft with Tufoil(r).
6 Check the operation of the sample probe home sensor.
a) Go to the Sampler System Diagnostics screen. From the Op Menu, press:
b) With the cursor at the Vertical Probe line in the Motors portion
of this screen, press F2: Test Mtr Only.
[006] Sample probe lost steps (mth)
The probe did not move the proper distance.
i.e. - a sample cup is in a segment position where a tube should be.
4 Align the probe. (See Op Guide, 4: Sample Probe Alignments)
[013]
Sample 100uL syringe pump sensor problem or syringe did not move (sop)
The control system did not detect movement of the syringe.
2 Open the middle cabinet door and locate the sample 100uL pump.
3 Press RESET again and observe the movement of the syringe.
The syringe MOVES through its complete cycle without stopping.
2 Move the cursor to the Small Pump line in the Motors portion of this screen,
then press F2: Test Mtr Only.
first check to see if the sensor connector, P/J15C, is loose or unplugged.
(See Op Guide, 3: Replacing a Pump Limit Switch)
the syringe; if it now moves through its complete cycle and the message
The syringe DOES NOT MOVE through its complete cycle.
1 Check if anything is interfering with the movement of the syringe,
The syringe DOES NOT MOVE at all.
Fuse Board A in the card cage area, should be lit. If it isn't lit, replace
[014]
Sample 100uL syringe pump sensor problem or syringe did not move (cfh)
[015] Sample small pump illegal error code.
Sample small pump illegal error code
[015] Mon Apr 21 11:00
screen:
[016]
Sample 100uL syringe pump sensor problem or syringe did not move (soh)
[017] Sample 100uL syringe pump lost steps (mfh)
The sample metering (100uL) syringe did not move the proper distance.
Service Tip - To help reduce pump lost steps errors:
Do not open or close the pump assembly while processing.
2 Open the middle cabinet door and the pump panel assembly. Use PN 270921
grease to lubricate the threads on the sample 100uL syringe pump lead
screw. (See Op Guide, 3: Lubricating a Pump Lead Screw)
3 Check the syringe gap using four thicknesses of XL printer paper.
(See Op Guide, 3: Replacing a Pump Syringe)
4 Lubricate this syringe tip with PN 734557 syringe tip lubricant.
(See Op Guide, 3: Lubricating a Syringe Tip)
5 Replace the sample probe.
(See Op Guide, 3: Replacing the Sample Probe Tip)
6 Replace the sample tubing.
(See Op Guide, 3: Replacing Sample Tubing)
If the message still reappears, call the Customer Support Center.
[018] Sample 100uL syringe pump lost steps (mth)
2 Open the middle cabinet door and the pump panel assembly. Use PN 270921
grease to lubricate the threads on the sample 100uL syringe pump lead
screw. (See Op Guide, 3: Lubricating a Pump Lead Screw)
[019]
R2 500uL syringe pump sensor problem or syringe did not move (sop)
2 Open the middle cabinet door and locate the R2 500uL pump.
1 Go to the Reagent #2 System Diagnostics screen.
(Op Menu > F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2)
first check to see if the sensor connector, P/J16D, is loose or unplugged.
1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3B on
[020]
R2 500uL syringe pump sensor problem or syringe did not move (cfh)
[021] R2 small pump illegal error code.
R2 small pump illegal error code
[021]
[xxx]
Mon
Mon
Apr 21
Apr 21
11:00
11:00
screen:
[022]
R2 500uL syringe pump sensor problem or syringe did not move (soh)
[023]
Reagent 2 small pump lost steps (mfh)
The R2 metering (500uL) pump syringe did not move the proper distance.
2 Open the pump panel and use PN 270921 grease to lubricate the threads
on the R2 500uL syringe pump lead screw.
(See Op Guide, 3: Lubricating a Pump Lead Screw)
5 Replace the R2 probe.
(See Op Guide, 3: Replacing a Reagent Probe Tip)
6 Replace the R2 reagent tubing.
(See Op Guide, 3: Replacing Reagent Tubing)
[024]
Reagent 2 small pump lost steps (mfh)
[025] Sample arm sensor problem or arm did not move (sop)
The control system did not detect movement of the arm.
3 Press RESET again and observe the movement of the arm.
The arm MOVES through its complete cycle without stopping.
2 Move the cursor to the Rotate Arm line in the Motors portion of this
screen, then press F2: Test Mtr Only.
Sample Probe Rotational Sensor portion of the procedure.)
the arm; if it now moves through its complete cycle and the message
The arm DOES NOT MOVE through its complete cycle.
1 Check if anything is interfering with the movement of the arm,
The arm DID NOT MOVE at all.
1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5A on
[026] Sample arm sensor problem or arm did not move (cfh)
[027] Sample arm illegal error code.
Sample arm illegal error code
[027] Mon Apr 21 11:00
screen:
[028] Sample arm sensor problem or arm did not move (soh)
[029]
Sample arm lost steps (mth)
The sample arm did not move the proper distance.
3 Check if anything is interfering with the movement of the arm:
a) tubing or cabling is restricting its movement.
4 Align the sample probe.
(See Op Guide, 4: Sample Probe Alignments)
5 Check the operation of the sample arm home sensor.
b) Move the cursor to the Rotate Arm line in the Motors portion
of this screen, then press F2: Test Mtr Only.
(See Op Guide, 3: Replacing the Sample Probe Home Sensor)
[030]
Sample arm lost steps (mth)
(See Op Guide, 3: Replacing the Sample Probe Home Sensor)
[031]
Photometer sensor problem or Photometer did not move. (sop)
The control system did not detect movement of the photometer.
2 The fuse for the photometer may have blown.
Its fuse LED indicator, 24-5A on Fuse Board B in the card cage area,
should be lit. If it isn't lit, replace the fuse with a like one from
the Accessory Spare Parts Kit.
3 Go to the Photometer Diagnostic screen.
(Op Menu > F7: Diagnostics > F1: Electro/Mech > F5: Photometer)
4 Press F8: Cycle and watch the Home field in the bottom right corner
of the screen.
If the Home field DOES NOT change to On and back during this cycle,
the sensor has failed. Replace it, but first check to see if the sensor
connector, P/J13D, is loose or unplugged.
(See Op Guide, 3: Replacing the Photometer Home Sensor)
[032]
Photometer sensor problem or Photometer did not move. (cfh)
of the screen.
[033] Photometer illegal error code.
Photometer illegal error code
[033] Mon Apr 21 11:00
screen:
[034]
Photometer sensor problem or Photometer did not move. (soh)
of the screen.
[037] Sample 2.5mL syringe pump sensor problem or syringe did not move (sop)
2 Open the middle cabinet door and locate the sample 2.5mL pump.
2 Move the cursor to the Large Pump line in the Motors portion of this screen,
[038] Sample 2.5mL syringe pump sensor problem or syringe did not move (cfh)
[039] Sample large pump illegal error code.
Sample large pump illegal error code
[039] Mon Apr 21 11:00
[xxx]
Mon
Apr 21
11:00
screen:
[040] Sample 2.5mL syringe pump sensor problem or syringe did not move (soh)
[041] Sample 2.5 mL syringe pump lost steps (mth)
The sample flush (2.5 mL) pump syringe did not move the proper distance.
on the sample 2.5 mL syringe pump lead screw.
[042] Sample 2.5 mL syringe pump lost steps (mth)
[043] R2 2.5mL syringe pump sensor problem or syringe did not move (sop)
2 Open the middle cabinet door and locate the R2 2.5mL pump.
[044] R2 2.5mL syringe pump sensor problem or syringe did not move (cfh)
[045] Reagent 2 large pump illegal error code.
R2 large pump illegal error code
[045] Mon Apr 21 11:00
screen:
[047] R2 2.5 mL syringe pump lost steps (mth)
The R2 flush (2.5 mL) pump syringe did not move the proper distance.
on the R2 2.5 mL syringe pump lead screw.
[049] R2 arm sensor problem or arm did not move (sop)
2 Unlock and raise the reagent lid.
2 Move the cursor to the Rotation line in the Motors portion of this
(See Op Guide, 3: Replacing Reagent Arm Sensors - Rotational)
1 Check if anything is interfering with the movement of the arm ,
The arm DOES NOT MOVE at all.
1 The fuse for this arm may have blown. Its fuse LED indicator, 24-3D on
[050] R2 arm sensor problem or arm did not move (cfh)
[051] R2 arm illegal error code.
R2 arm illegal error code
[051] Mon Apr 21 11:00
screen:
[052] R2 arm sensor problem or arm did not move (soh)
[053] R2 arm lost steps (mth)
The R2 arm did not move the proper distance.
4 Align the R2 probe.
(See Op Guide, 4: R2 Reagent Probe Alignments)
5 Check the operation of the R2 Arm home sensor.
a) Go to the Reagent #2 System Diagnostics screen.
b) Move the cursor to the Rotation line in the Motors portion of this screen,
[054] R2 arm lost steps (mth)
[055] Segment wheel sensor problem or wheel did not move (sop)
The control system did not detect movement of the sample wheel.
2 The fuse for the sample wheel may have blown.
Its fuse LED indicator, 24-3D on Fuse Board A in the card cage area,
3 Go to the Sample Wheel Diagnostics screen. From the Op Menu, press:
F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F3: Samp Wheel
4 Press F2: Home Wheel and watch the Sensors: [home] field on the screen.
If the Home field DOES NOT change to On, the sensor has failed.
Replace it, but first check to see if the sensor connector, P/J32C, is
loose or unplugged.
(See Op Guide, 3: Replacing the Sample Wheel Home Sensor)
[056] Segment wheel sensor problem or wheel did not move (cfh)
loose or unplugged.
[057] Sample carousel illegal error code.
Sample carousel illegal error code
[057] Mon Apr 21 11:00
screen:
[058] Segment wheel sensor problem or wheel did not move (soh)
loose or unplugged.
[061] Cuvette wheel sensor problem or wheel did not move (sop)
Movement of the cuvette wheel was not detected. Movement of the cuvette
wheel is dependent upon the discharge of cuvettes.
2 Open the right cabinet door and examine the area where the cuvettes
come off the cuvette wheel:
a) Check that used cuvette film is coming off the cuvette wheel
b) Check that this film is not jammed around the top sealer
c) Check that the cuvette capstan lever is latched
3 Check that the cuvette alignment gauge was not left in a cuvette hole.
4 Go to the Cuvette Diagnostic screen.
(Op Menu > F7: Diagnostics > F1: Electro/Mech > F4: Cuvette)
5 Press F1: Cycle.
If the Position field DOES NOT change to On during this cycle,
connector, P/J32B, is loose or unplugged.
(See Op Guide, 3: Replacing the Cuvette Ring Sensor)
[063] Cuvette wheel illegal error code.
Cuvette wheel illegal error code
[063] Mon Apr 21 11:00
screen:
[064] Cuvette wheel sensor problem or wheel did not move (soh)
Movement of the cuvette wheel was not detected. Movement of the cuvette
wheel is dependent upon the discharge of cuvettes.
2 Open the right cabinet door and examine the area where the cuvettes
come off the cuvette wheel:
a) Check that used cuvette film is coming off the cuvette wheel
b) Check that this film is not jammed around the top sealer
c) Check that the cuvette capstan lever is latched
3 Check that the cuvette alignment gauge was not left in a cuvette hole.
4 Go to the Cuvette Diagnostic screen.
(Op Menu > F7: Diagnostics > F1: Electro/Mech > F4: Cuvette)
5 Press F1: Cycle.
If the Position field DOES NOT change to On during this cycle,
connector, P/J32B, is loose or unplugged.
(See Op Guide, 3: Replacing the Cuvette Ring Sensor)
[071] Auto Loader lost steps moving into the reagent carousel
The autoloader did not complete its movement.
1 If a reagent cartridge is in the autoloader, remove it.
2 Visually check that there is a round, black washer under the large
spring of the Flex loader solenoid assembly (above the entrance to the
reagent carousel). If it is missing, look for it in the auto loader
tray area and reinstall it under the spring.
3 Align the autoloader.
(See Op Guide, 4: Reagent Tray Alignment)
[072] Auto Loader lost steps moving back to home
The autoloader did not complete its movement.
1 If a reagent cartridge is in the autoloader, remove it.
2 Visually check that there is a round, black washer under the large
spring of the Flex loader solenoid assembly (above the entrance to the
reagent carousel). If it is missing, look for it in the auto loader
tray area and reinstall it under the spring.
3 Align the autoloader.
(See Op Guide, 4: Reagent Tray Alignment)
[073] R2 Probe sensor problem or probe did not move (sop)
3 Press RESET again and observe the operation of the probe.
2 Move the cursor to the Vertical Probe line in the Motors portion of this
first check to see if the sensor connector, P/J80B, is loose or unplugged.
(See Op Guide, 3: Replacing Reagent Arm Sensors - Vertical)
1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4C on
[074] R2 Probe sensor problem or probe did not move (cfh)
[075] R2 probe illegal error code.
R2 probe illegal error code
[075] Mon Apr 21 11:00
screen:
[076] R2 Probe sensor problem or probe did not move (soh)
[077] R2 probe lost steps (mfh)
The R2 probe did not move the proper distance.
5 Wipe off the splined or center shaft of the R2 arm. Then lightly lubricate
this shaft with Tufoil(r).
6 Check the operation of the R2 probe home sensor.
[078] R2 probe lost steps (mfh)
[079] R2 carriage sensor problem or carriage did not move (sop)
The control system did not detect movement of the carriage.
3 Press RESET again and observe the movement of the carriage.
The carriage MOVES through its complete cycle without stopping.
2 Move the cursor to the Radial In/Out line in the Motors portion of this
(See Op Guide, 3: Replacing Reagent Arm Sensors - Radial)
the carriage; if it now moves through its complete cycle and the message
The carriage DOES NOT MOVE through its complete cycle.
1 Check if anything is interfering with the movement of the carriage,
The carriage DOES NOT MOVE at all.
1 The fuse for this carriage may have blown. Its fuse LED indicator, 24-4D on
[080] R2 carriage sensor problem or carriage did not move (cfh)
[081] R2 carriage illegal error code.
R2 carriage illegal error code
[081] Mon Apr 21 11:00
screen:
[082] R2 carriage sensor problem or carriage did not move (soh)
[083] R2 carriage lost steps (mth)
The R2 carriage did not move the proper distance.
3 Check if anything is interfering with the movement of the carriage:
4 Wipe off the splined center shaft and the smooth shaft on the R2 arm.
(The splined shaft when turned moves the R2 carriage in and/or out;
the smooth shaft is located below this splined shaft.)
Then lightly lubricate these two shafts with Tufoil(r).
5 Check the operation of the R2 carriage home sensor.
b) Move the cursor to the Radial in/out line in the Motors portion
[085] Aliquot wheel sensor problem or wheel did not move (sop)
The control system did not detect movement of the aliquot wheel.
After performing an action listed below, press RESET and check the
movement of the wheel; if it now moves through its complete cycle and the
message disappears, stop troubleshooting.
3 Remove and reseat the aliquot wheel.
Press PgDn to continue with this troubleshooting solution.
4 The fuse for the aliquot wheel may have blown. Its fuse LED indicator,
24-3D located on Fuse Board A in the card cage area, should be lit.
If it isn't lit, replace the fuse with a like one from the Accessory
Spare Parts Kit.
F7: Diagnostics > F1: Electro/Mech > F2: Sample System > F4: Aliquot Wheel
6 Press F2: Home Wheel and watch the Home field in the Sensors portion of
the screen.
loose or unplugged.
(See Op Guide, 3: Replacing the Aliquot Wheel Home Sensor)
[086] Aliquot wheel sensor problem or wheel did not move (cfh)
After performing an action listed below, press RESET and check the
movement of the wheel; if it now moves through its complete cycle and the
message disappears, stop troubleshooting.
Spare Parts Kit.
the screen.
loose or unplugged.
[088] Aliquot wheel sensor problem or wheel did not move (soh)
the wheel; if it now moves through its complete cycle and the message
Spare Parts Kit.
the screen.
loose or unplugged.
[097] IMT arm sensor problem or IMT arm did not move (sop)
1 Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu,
press: F7: Diagnostics > F1: Electro/Mech > F2: Sample System >
F1: IMT Sampler
(See Op Guide, 3: Replacing the IMT Sampler Handler Sensors and follow the
IMT Probe Vertical Sensor portion of the procedure.)
1 The fuse for this arm may have blown. Its fuse LED indicator, 24-5C
located on Fuse Board B, should be lit. If it is not lit, replace
[098] IMT arm sensor problem or IMT arm did not move (cfh)
F1: IMT Sampler
[099] IMT arm illegal error code.
IMT arm illegal error code
[099] Mon Apr 21 11:00
4 For help
screen:
Move the
F5: More
[100] IMT
with troubleshooting the [xxx] error code on the Error Log
cursor to the [xxx] error code line and then press
Info (or the Alt-M key combination).
arm sensor problem or IMT arm did not move (soh)
F1: IMT Sampler
If none of these resolves the error, call the Customer Support Center.
[101] IMT arm lost steps (mth)
The IMT arm did not move the proper distance.
4 Align the IMT probe.
(See Op Guide, 4: IMT Probe Alignments)
5 Check the operation of the IMT arm home sensor.
a) Go to the IMT Arm Sampler System Diagnostics screen.
From the Op Menu,
F1: IMT Sampler
first check to see if the sensor connector, P/J58A, is loose or unplugged.
(See Op Guide, 3: Replacing the IMT Probe Vertical Sensor)
[102] IMT arm lost steps (mth)
a) Go to the IMT Arm Sampler System Diagnostics screen. From the Op Menu,
F1: IMT Sampler
[103] IMT probe sensor problem or IMT probe did not move (sop)
F1: IMT Sampler
IMT Probe Horizontal Sensor portion of the procedure.)
[104] IMT probe sensor problem or IMT probe did not move (cfh)
F1: IMT Sampler
[105] IMT probe illegal error code.
IMT probe illegal error code
[105] Mon Apr 21 11:00
screen:
[106] IMT probe sensor problem or IMT probe did not move (soh)
F1: IMT Sampler
[107] IMT probe lost steps (mfh)
The IMT probe did not move the proper distance.
i.e. - a sample cup in a segment position where a tube should be.
4 Check to see if the IMT probe is bent. Then align the IMT probe.
(See Op Guide, 4: IMT Reagent Probe Alignments)
5 Check the operation of the IMT probe home sensor.
F1: IMT Sampler
[108] IMT probe lost steps (mth)
4 Check to see if the IMT probe is bent. Then align the IMT probe.
F1: IMT Sampler
1 The fuse for this pump may have blown. Its fuse LED indicator, 24-3C on
[110] R1 2.5mL syringe pump sensor problem or syringe did not move (cfh)
[111] R1 large pump illegal error code.
R1 large pump illegal error code
[111] Mon Apr 21 11:00
screen:
[112] R1 2.5mL syringe pump sensor problem or syringe did not move (soh)
[115] R1 carriage sensor problem or R1 carriage did not move (sop)
3 Press RESET again and observe the operation of the carriage.
[116] R1 carriage sensor problem or R1 carriage did not move (cfh)
3 Press RESET again and observe the operation of the carriage.
[117] R1 carriage illegal error code.
R1 carriage illegal error code
[117] Mon Apr 21 11:00
screen:
[118] R1 carriage sensor problem or R1 carriage did not move (soh)
(The splined shaft when turned moves the R1 probe up and down;
[121] Reagent tray sensor problem or tray did not move (sop)
The control system did not detect movement of the tray.
3 Press RESET again and observe the movement of the tray.
The tray MOVES through its complete cycle without stopping.
1 Go to the Reagent Tray Diagnostics screen. From the Op Menu, press:
F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F6: Reagent Tray
2 Press F1: Cycle and run one cycle.
Watch the Home field in the Sensors portion of the screen.
the sensor has failed. Replace it.
(See Op Guide, 3: Replacing the Reagent Tray Home Sensor)
the tray; if it now moves through its complete cycle and the message
The tray DOES NOT MOVE through its complete cycle.
1 Check if anything is interfering with the movement of the tray,
The tray DOES NOT MOVE at all.
1 The fuse for this tray may have blown. Its fuse LED indicator, 24-4A on
[122] Reagent tray sensor problem or tray did not move (cfh)
[123] Reagent carousel illegal error code.
Reagent carousel illegal error code
[123] Mon Apr 21 11:00
screen:
[124] Reagent tray sensor problem or tray did not move (soh)
[133] R1 500uL syringe pump sensor problem or syringe did not move (sop)
[134] R1 500uL syringe pump sensor problem or syringe did not move (cfh)
[135] R1 small pump illegal error code.
R1 small pump illegal error code
[135] Mon Apr 21 11:00
screen:
[136] R1 500uL syringe pump sensor problem or syringe did not move (soh)
[137] R1 500uL syringe pump lost steps (mth)
[138] R1 500uL syringe pump lost steps (mth)
[139] R1 Probe sensor problem or probe did not move (sop)
1 The fuse for this probe may have blown. Its fuse LED indicator, 24-4B on
[140] R1 Probe sensor problem or probe did not move (cfh)
[141] Reagent 1 probe illegal error code.
R1 probe illegal error code
[141] Mon Apr 21 11:00
screen:
[142] R1 Probe sensor problem or probe did not move (soh)
[143] R1 probe lost steps (mth)
[144] R1 probe lost steps (mth)
[145] Sample Probe communication error
An error occurred when a command was sent from the computer to
motor control board #3, which controls the sample probe.
2 Perform a "Controlled Power Shutdown." (See Op Guide, 1:Introducing)
3 Reseat motor control board #3. (See Op Guide, 5: Troubleshooting)
a) Attach the grounding wrist strap to your wrist.
b) Using a screwdriver, completely loosen two captive screws (one each at
the very top and bottom) from the board faceplate.
c) Using the two square handles on the faceplate, pull the board halfway
out of its slot and then reinsert it.
4 Turn on the Main power switch to restore power.
[146] Sample Probe Board test failed
Motor control board #3 did not send a command to move a motor.
2 Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing)
[147] Sample probe system problem
An error was detected that does not belong to any established category.
2 Go to the Console Menu screen.
(Op Menu > press EXIT > press EXIT > press Y)
3 Select Option 1 and press ENTER.
[148] Sample Probe Timeout on IOC read
An error occurred with the sample probe which is not related to any
existing error.
[153] Sample Small Pump communication error
motor control board #1, which controls the sample small pump.
[154] Sample Small Pump Board test failed
[155] Sample small pump system problem
[156] Sample Small Pump Timeout on IOC read
An error occurred with the sample small pump, which is not related to any
existing error.
[157] Reagent 2 Small Pump communication error
motor control board #1, which controls the reagent 2 small pump.
[158] Reagent 2 Small Pump Board test failed
[159] Reagent 2 small pump system problem
[160] Reagent 2 Small Pump Timeout on IOC read
An error occurred with the reagent 2 small pump, which is not related to any
existing error.
[161] Sample Arm communication error
motor control board #3, which controls the sample arm.
[162] Sample Arm Board test failed
[163] Sample arm system problem
[164] Sample Arm Timeout on IOC read
An error occurred with the sample arm, which is not related to any
existing error.
[165] Photometer communication error
the photometer board, which controls the photometer.
3 Reseat the photometer board. (See Op Guide, 5: Troubleshooting)
[166] Photometer Board test failed
The photometer board did not send a command to move a motor.
3 Reseat the photometr board. (See Op Guide, 5: Troubleshooting)
[167] Photometer system problem
[168] Photometer Timeout on IOC read
An error occurred with the photometer, which is not related to any
existing error.
3 Reseat the photometer board. (See Op Guide, 5: Troubleshooting)
[169] Sample Large Pump communication error
motor control board #1, which controls the sample large pump.
[170] Sample Large Pump Board test failed
[171] Sample large pump system problem
[172] Sample Large Pump Timeout on IOC read
An error occurred with the sample large pump, which is not related to any
existing error.
[173] Reagent 2 Large Pump communication error
motor control board #1, which controls the reagent 2 large pump.
[174] Reagent 2 Large Pump Board test failed
[175] Reagent 2 large pump system problem
[176]
Reagent 2 Large Pump Timeout on IOC read
An error occurred with the reagent 2 large pump, which is not related to any
existing error.
[177] Reagent 2 Arm communication error
motor control board #2, which controls the reagent 2 arm.
1 Press RESET. If the error reappears, continue with step 2.
If the error reappears, call the Customer Support Center.
[178] Reagent 2 Arm Board test failed
[179] Reagent 2 arm system problem
[180]
Reagent 2 Arm Timeout on IOC read
An error occurred with the reagent 2 arm, which is not related to any
existing error.
[181] Sample carousel communication error
motor control board #1, which controls the sample carousel.
[182] Sample Carousel Board test failed
[183] Sample carousel system problem
[184] Sample Carousel Timeout on IOC read
An error occurred with the sample carousel, which is not related to any
existing error.
[185] Cuvette wheel communication error
the cuvette board, which controls the cuvette wheel.
3 Reseat cuvette board. (See Op Guide, 5: Troubleshooting)
[186] Cuvette Wheel Board test failed
The cuvette board did not send a command to move a motor.
3 Reseat the cuvette board. (See Op Guide, 5: Troubleshooting)
[187] Cuvette wheel system problem
[188] Cuvette Wheel Timeout on IOC read
An error occurred with the cuvette wheel, which is not related to any
existing error.
[193] Reagent 2 Probe communication error
motor control board #2, which controls the reagent 2 probe.
[194] Reagent 2 Probe Board test failed
[195] Reagent 2 probe system problem
[196] Reagent 2 Probe Timeout on IOC read
An error occurred with the reagent 2 probe, which is not related to any
existing error.
[197] Reagent 2 Carriage communication error
motor control board #2, which controls the reagent 2 carriage.
[198] Reagent 2 Carriage Board test failed
[199] Reagent 2 carriage system problem
[200] Reagent 2 Carriage Timeout on IOC read
An error occurred with the reagent 2 carriage, which is not related to any
existing error.
4 Turn on the Main power switch to
If the message reappears, call the
[204] Cuvette board IOC 3 Timeout
An error occurred with the cuvette
existing error.
restore power.
Customer Support Center.
on IOC read
board IOC 3, which is not related to any
4 Turn on the Main power switch to
If the message reappears, call the
[208] Cuvette board IOC 4 Timeout
An error occurred with the cuvette
existing error.
restore power.
Customer Support Center.
on IOC read
board IOC 4, which is not related to any
[209] IMT Arm communication error
motor control board #3, which controls the IMT arm.
[210] IMT Arm Board test failed
[211] IMT arm system problem
[212] IMT Arm Timeout on IOC read
An error occurred with the IMT arm, which is not related to any
existing error.
[213] IMT communication error WRONG
motor control board #3, which controls the IMT system.
[214] IMT Probe Board test failed
[215] IMT probe system problem
[216] IMT Needle Timeout on IOC read
An error occurred with the IMT needle, which is not related to any
existing error.
[217] Reagent 1 Flush Pump communication error
motor control board #1, which controls the reagent 1 flush pump.
[218] Reagent 1 Flush Pump Board test failed
[219] Reqgent 1 flush pump system problem
[220] Reagent 1 Flush Pump Timeout on IOC read
An error occurred with the reagent 1 flush pump, which is not related to any
existing error.
[221] Reagent 1 Carriage communication error
motor control board #2, which controls the reagent 1 carriage.
[222] Reagent 1 Carriage Board test failed
[223] Reqgent 1 carriage system problem
[224] Reagent 1 Carriage Timeout on IOC read
An error occurred with the reagent 1 carriage, which is not related to any
existing error.
[225] Reagent Carousel communication error
motor control board #2, which controls the reagent carousel.
[226] Reagent Carousel Board test failed
[227] Reagent carousel system problem
[228] Reagent Carousel Timeout on IOC read
An error occurred with the reagent carousel, which is not related to any
existing error.
[231] IMT peristaltic pump system problem
[233] Reagent 1 Meter Pump communication error
motor control board #1, which controls the reagent 1 meter pump.
[234] Reagent 1 Meter Pump Board test failed
[235] Reagent 1 meter pump system problem
[236] Reagent 1 Meter Pump Timeout on IOC read
An error occurred with the reagent 1 meter pump, which is not related to any
existing error.
[237] Reagent 1 Probe communication error
motor control board #2, which controls the reagent 1 probe.
[238] Reagent 1 Probe Board test failed
[239] Reagent 1 probe system problem
[240] Reagent 1 Probe Timeout on IOC read
An error occurred with the reagent 1 probe, which is not related to any
existing error.
[243] System problem
[245] Reagent 2 probe lost steps seeking home
a) Go to the Reagent #2 System Diagnostics screen. From the Op Menu, press:
F7: Diagnostics > F1: Electro/Mech > F1: Reagent > F2: Reagent 2
[246] R2 arm lost steps seeking home
and then press F2: Test Mtr Only.
[247] Reagent 2 carriage lost steps seeking home
[249] Sample probe lost steps seeking home
The sample probe did not move the proper distance.
4 Align the smaple probe.
Sample Probe Horizontal Sensor portion of the procedure.)
[250] Sample arm lost steps seeking home
a) Go to the Sampler System Diagnostics screen.
(Op Menu > F7: Diagnostics > F1: Electro/Mech > F2: Sample System)
[251] Sample small pump lost steps seeking home
on the sample 100uL syringe pump lead screw.
[252] Sample 2.5 mL syringe pump lost steps
[253] Reagent 2 small pump lost steps seeking home
(See Op Guide, 3:
Press PgDn for more
3 Check the syringe
(See Op Guide, 3:
Lubricating a Pump Lead Screw)
troubleshooting solutions.
gap using four thicknesses of XL printer paper.
Replacing a Pump Syringe)
[254] Reagent 2 large pump lost steps seeking home
[255] IMT probe lost steps seeking home
4 Check to see if the IMT probe is bent, then align the IMT probe.
(Op Menu > F7: Diagnostics > F1: Electro/Mech > F2: Sample System >
F1: IMT Sampler)
[256] IMT arm lost steps seeking home
(Op Menu > F7: Diagnostics > F1: Electro/Mech > F2: Sample System >
F1: IMT Sampler)
(See Op Guide, 3: Replacing the IMT Probe Hidden Sensor)
[258] Cuvette air pressure too high
The air pressure used to form the last cuvette was too low. The cuvette
pressure switch did not signal the computer that sufficient air pressure
was present.
2 Replace the cuvette diaphragm.
(See Op Guide, 3: Replacing the Cuvette Diaphragm)
[259] Cuvette air pressure too low
The air pressure used to form the last cuvette was too low. The cuvette
pressure switch did not signal the computer that sufficient air pressure
was present.
2 Replace the cuvette diaphragm.
(See Op Guide, 3: Replacing the Cuvette Diaphragm)
3 Check that the air tubing connections into the rear of the air
pressure (psi) gauge panel and from the gauge into the cuvette arm
are tight.
[266] Reagent carousel incorrect transition count
The reagent tray did not move the proper distance.
1 Visually check for a reagent cartridge in the reagent tray that may be
blocking the new reagent cartridge from entering the reagent tray.
2 Press RESET.
[278] Photometer source lamp off detected
The computer did not receive a signal that the source lamp was on.
1 Check if LED CR3B on the photometer board in the card cage is lit.
If it is not lit, do the following:
a)
b)
c)
d)
(See
Perform the "Controlled Power Shutdown" procedure.
Lower the thermal chamber.
Wait 5 minutes for this area to cool down.
Check that connector P/J 72B is connected.
Op Guide, 3: Replacing the Source Lamp)
2 Replace the source lamp.
(See Op Guide, 3: Replacing the Source Lamp)
Any of the following could cause an IMT Measurement Error,
because of unstable electrodes:
[303] Sodium electrode unstable
[304] Potassium electrode unstable
[305] Chloride electrode unstable
[306] TCO2 electrode unstable
because of electrode drift:
[307] Sodium electrode drift
[308] Potassium electrode drift
[309] Chloride electrode drift
[310] TCO2 electrode drift
The troubleshooting solutions for all of the above are the same.
Press PgDn for these troubleshooting solutions.
1 Calibrate the IMT and rerun your sample.
2 Prime with Salt Bridge Solution and ensure that it is flowing through
the R1 tubing. If it does not appear to be flowing:
- visually check that there is fluid in the Salt Bridge Solution bottle
and that the bottle is properly vented by loosening its cap and
cleaning off any salt build-up around the vent.
- remove the R1 tubing from the pinch valve located on the rear of the
IMT sensor cartridge interface and check R1 for pinches, crimps, or
leaks. Replace this tubing as necessary.
3 Clean and wipe off any salt build-ups around the IMT cartridge interface
and the pogo pin connectors.
Press PgDn for more possible troubleshooting solutions.
4 Run an IMT clean and condition cycle.
(Op Menu > F4: System Prep > F3: IMT > F4: Clean/Verify > F2: Clean/Cond)
5 Replace the IMT cartridge.
Any of the following could cause an IMT Measurement Error,
because of unstable electrodes:
[303] Sodium electrode unstable
because of electrode drift:
The troubleshooting solutions for all of the above are the same.
Press PgDn for these troubleshooting solutions.
1 Calibrate the IMT and rerun your sample.
2 Prime with Salt Bridge Solution and ensure that it is flowing through
the R1 tubing. If it does not appear to be flowing:
- visually check that there is fluid in the Salt Bridge Solution bottle
and that the bottle is properly vented by loosening its cap and
cleaning off any salt build-up around the vent.
- remove the R1 tubing from the pinch valve located on the rear of the
IMT sensor cartridge interface and check R1 for pinches, crimps, or
leaks. Replace this tubing as necessary.
3 Clean and wipe off any salt build-ups around the IMT cartridge interface
and the pogo pin connectors.
4 Run an IMT system clean procedure.
(Op Menu > F4: System Prep > F6: System Counters > F8: Clean IMT System)
[304]
Potassium electrode unstable
Results from the one-point calibration, which is performed after each
patient sample is processed, were unacceptable when compared to the last
two-point IMT calibration.
1 Check that the IMT cartridge interface (tower) is completely closed.
2 Calibrate the IMT.
(Op Menu > F4: System Prep > F3: IMT > F2: Calibration > F1: Calibrate)
3 Check the volume of fluid in the Salt Bridge solution bottle.
Check the flow of Salt Bridge solution by priming it.
(Op Menu > F4: System Prep > F3: IMT > F3: Align/Prime > F5: Prime Salt)
Remember that for the Conditioning Sample:
Use plasma from a heparinized tube (if not available, use serum).
5 Replace the MultiPLY(r) integrated multisensor.
If the message reappears, call the Customer Call Center.
5 Replace the integrated multisensor.
If the message reappears, call the Technical Assistence Center.
If the message reappears, call the Technical Assistance Center.
4 Check the volume of fluid in the TCO2 Release Agent bottle.
Check the flow of TCO2 Release Agent by priming it.
(Op Menu > F4:Sstem Prep > F3:IMT > F3:Align/Prime > F2:Prime TCO2)
[306]
TCO2 electrode unstable
[310]
TCO2 electrode drift
[311] IMT Sample Fluid Detect Failure
1 Prime with Standard C and watch the it drain from the IMT port.
If it is draining slowly or not at all, a clog probably exits.
2 Stylet the IMT port and then prime again with Standard C. If it is still
draining slowly or not at all, use a transfer pipet to force bleach into
the IMT port. Use 2 or 3 applications of bleach into the IMT port in this
manner.
3 Again prime with Standard C. If the IMT port still drains slowly or not
at all, remove the IMT port and flush it with water. If the clog cannot
be removed, replace the IMT port assembly.
4 Check all tubing and connections for pinches and leaks.
Replace tubing if necessary.
5 Clean the TCO2 mixer and then prime with Salt Bridge Solution.
6 Clean the IMT manifold and then run an IMT clean and condition cycle.
[311] IMT Sample Fluid detect failure
Air was detected in the IMT cartridge when sample was supposed to be
present.
A typical cause of this error is insufficient sample in the sample
container.
1 Check for sufficient volume of sample in the sample container and that
the sample container is in the correct position.
2 Check that the IMT cartridge interface (tower) is completely closed and
that no tubing is being pinched by the tower.
3 Check the X0 tubing (from the IMT Port to the IMT Rotary valve for any
pinches, clogs, or leaks.
4 With the instrument in Standby, place 3 or 4 drops of water in the IMT
Port and verify that the water IS NOT drawn down into the IMT drain.
5 Prime Flush fluid and watch how the IMT Port drains. If it is draining
slowly or not at all, clean or replace the IMT Port assembly.
(OP menu > F4: System Prep > F3: IMT > F3: Align Prime > F7: Prime Flush)
6 Check the IMT probe alignments to the port, drain, and segment.
7 Clean the TCO2 mixer.
8 Run an IMT clean system.
(OP menu > F4: System Prep > F6: Sys Counters > F8: Clean IMT Sys)
[312]
IMT Standard Fluid Detect Failure
that no tubing is pinched by the tower.
3 Clean any salt build-ups around the IMT cartridge interface and the
pogo pin connectors.
4 Check that the Standards A, B, and C bottles:
- are in their correct positions.
- that there is no more than one rubber septum inside the cap and that
the vent in the cap is not plugged.
- that all tubing
Press PgDn for more
5 Try any or all of
- Replace the IMT
connections are tight.
possible troubleshooting solutions.
the following:
sample and pump tubing.
- Clean the TCO2 Mixer.
- Prime with Salt Bridge Solution and then run an IMT clean and condition
cycle with serum or plasma in both sample cups. During the automatic
calibration that follows this cycle, check for the correct flow pattern
of Standard A and Standard B through the IMT manifold.
(Refer to the illustrations in your Operator's Guide, 5:Troubleshooting)
If the flow pattern is not correct, clean the IMT manifold and also
flush the IMT manifold solenoid valves.
[312]
IMT Standard Fluid detect failure
Air was detected in the IMT cartridge when Standard was supposed to
be present.
A typical cause of this error is insufficient fluid in the Standard A
or B bag, or there is air in the A and B tubing because the Standard
bag fittings are not in the down (toward the tray) position.
1 Check for sufficient volume of Standard A and Standard B in the
Standard bags and that the Standard bag fittings are in the down
(toward the tray) position.
2 Check that the IMT cartridge interface (tower) is completely closed
and that no tubing is being pinched by the tower.
3 Check the A, B, X1, and X2 tubing for any pinches, crimps, or leaks.
4 Run an IMT condition cycle.
(OP menu > F4: System Prep > F3: IMT > F4: Cond/Dilchk > F1: Cond)
[313] IMT Sample Air detect failure
Air was detected in the IMT cartridge when sample was supposed to be
present.
A typical cause of this error is insufficient sample in the sample
container.
1 Check for sufficient volume of sample in the sample container and that
the sample container is in the correct position.
3 Check the S0 tubing for any pinches, crimps, or leaks.
4 Check the S0 tubing pinch valve for proper operation.
To do this, go to the IMT Diagnostic screen:
(OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT)
Move the cursor to the SOLENOIDS: Sample field, and press Enter.
If the pinch valve is operating properly, you can hear it "click" and
the field will change to ON. Replace the pinch valve if necessary.
Replace the S0 tubing or pinch valve as necessary.
5 Check the IMT arm alignments to the port, drain, and segment.
6 Prime Standard C and watch the IMT port. If it is not draining or
appears to drain slowly, clean or replace the IMT port assembly.
7 Try any or all of the following:
- Clean the IMT manifold.
- Flush the IMT manifold solenoid valves.
- Replace the IMT sample and pump tubing. Clean the TCO2 mixer.
- Check that the waste line W coming off the top of the TCO2 housing is
draining properly.
[313] IMT Sample Air detect failure
Air segment which should be ahead of the sample fluid was not detected.
1 Calibrate the IMT and rerun the sample.
3 Check the IMT Port for any clogs.
To do this:
Prime with Flush fluid and watch how the IMT Port drains.
(OP menu > F4: System Prep > F3: IMT > F3: Align Prime > F7: Prime Flush)
If it is draining slowly or not at all, a clog probably exists in the IMT
Port or in the IMT Port solenoid valve. Follow the instructions on the
next screen for how to remove a clog from this area.
To remove a clog in the IMT Port:
a) Stylet the IMT Port and then prime with Flush.
b) While priming with Flush fluid, use a transfer pipet to force 100
percent bleach into
the IMT Port. Use 2 or 3 applications of bleach into the port in this
manner.
c) Prime with Flush to remove any residual bleach.
To remove a clog from the IMT Port solenoid valve:
a) Disconnect the W2 tubing from the bottom of the IMT Port.
b) Connect a syringe filled with water to the W2 tubing.
c) Press the valve open button on the bottom of the IMT Port solenoid
valve.
d) Force the water through the W2 tubing and the IMT Port solenoid valve.
Reassemble the IMT Port assembly and prime with Flush. If a clog still
exists, replace the IMT Port assembly.
4 Check the X, X0, X1, X2, and X3 tubing for pinches, crimps, and leaks.
5 Clean the TCO2 Mixer.
7 Run 2 or 3 IMT condition cycles.
[314]
IMT Air Detected when Fluid expected
Air was detected in the IMT cartridge when Standard was supposed to be
present.
A typical cause of this error is insufficient fluids in the Standard
bottles.
1 Visually check for sufficient volume of Standard A and Standard B in
the Standards bottles.
3 Check the two B1 tubings and the S1 and XS2 tubing for any pinches,
crimps, or leaks. Replace tubing as necessary.
During the automatic calibration that follows this cycle, check for the
correct flow pattern of Standard A and Standard B through the IMT
manifold.
(Refer to the illustrations in your Operator's Guide, 5: Troubleshooting)
If the flow pattern is not correct, clean the IMT manifold and also flush
the IMT manifold solenoid valves.
5 Remove the cap from both Standard bottles and check that there is no more
than one rubber septum inside the cap and that the vent in the cap is not
plugged.
[314]
IMT Standard Air detect failure
Air segment which should be ahead of the Standard fluid was not detected.
3 Clean any salt build-ups around the IMT cartridge interface and the
pogo pin connectors.
4 Check that the Standard A, Standard B, and Flush bags are in the correct
positions in the tray and that the bag fittings are in the down (toward
the tray) position.
5 Clean the TCO2 Mixer.
(316) Cannot communicate with DMW/Host
The system cannot confirm sending or receiving data from the lab computer.
2 Check that the:
a) Laboratory computer is operational.
b) Laboratory computer cable is connected to the rear of the XL.
3 Go to the Communication Set Up screen and check that the
communication settings for the XL are the same as those for the
Laboratory Computer.
(Op Menu > F6: System Config > F4: Computer > F4: Communications)
4 Reset the Mode field on the Communication Set Up screen.
a) Move the cursor to the Mode field and make note of the setting in
this field.
b) Press ENTER until this field changes to Off.
c) Press F2: Store Changes.
d) Wait for at least 30 seconds to let the XL reconfigure to Off.
e) Set the field back to its original setting.
f) Press F2: Store Changes.
5 Press RESET If the message reappears, call the Customer Support Center.
(318) Received fourth NAK from DMW host
2 Check that the:
this field.
(319) Received invalid message from DMW host
2 Check that the:
this field.
(320) Did not receive acceptance message from DMW host
2 Check that the:
this field.
(321) Did not receive ACK or NAK from DMW host
2 Check that the:
this field.
(322) DMW/Host rejected result 50 times
2 Check that the:
c) Laboratory computer storage area is not full.
this field.
(323) Received fourth ENQ from DMW host
2 Check that the:
this field.
[324] Sample carousel critical time missed
The component did not move at the required time.
Sample carousel critical time missed
[324] Mon Apr 21 11:00
screen:
[325] Cuvette critical time missed
Cuvette critical time missed
[325] Mon Apr 21 11:00
screen:
[326] Reagent carousel critical time missed
Reagent carousel critical time missed [326] Mon Apr 21 11:00
screen:
[328] Reagent critical time missed
Reagent critical time missed
[328] Mon Apr 21 11:00
screen:
[329] Sample critical time missed
Sample critical time missed
[329] Mon Apr 21 11:00
screen:
[330] IMT critical time missed
IMT critical time missed
[330] Mon Apr 21 11:00
screen:
[331] Block time missed
A component did not move at the required time.
Block time missed
[331] Mon Apr 21 11:00
screen:
[332] Reagent 2 block time missed
Reagent 2 block time missed
[332] Mon Apr 21 11:00
screen:
[333] Sampler block time missed
Sampler block time missed
[333] Mon Apr 21 11:00
screen:
[334] Reagent carousel block time missed
Reagent carousel block time missed
[334] Mon Apr 21 11:00
screen:
[335] Photometer block time missed
Photometer block time missed
[335] Mon Apr 21 11:00
screen:
[336] Cuvette block time missed
Cuvette block time missed
[336] Mon Apr 21 11:00
screen:
[337] Sample carousel block time missed
Sample carousel block time missed
[337] Mon Apr 21 11:00
screen:
[338] IMT block time missed
IMT block time missed
[338] Mon Apr 21 11:00
screen:
[340] User pressed the Control/Stop key combination
XL has stopped all processing.
1 Resolve the reason why the Control/Stop key combination was pressed.
2 Press RESET.
[350] Unknown Communication error
a motor control board.
1 Press RESET.
(361) Failed on file read
Errors occurred when the system was reading or writing data files
to the backup disk.
2 Remove the backup disk from the disk drive and then reinsert it.
a) Go to the Operating Menu.
b) Press the disk release button.
c) Remove the backup disk from the disk drive and then reinsert it.
(Op Menu > EXIT > EXIT > Y)
(362) Failed on file long read
to the backup disk.
(363) Failed read checksum value
to the backup disk.
(366) Failed on disk file write
to the backup disk.
(367) Failed on disk file long write
to the backup disk.
(368) Failed to write checksum value
to the backup disk.
(373) Floppy drive A read error
Errors occurred because the system could not read or write data files
to the backup disk.
(374) Floppy drive A write error
to the backup disk.
(375) Floppy drive B read error
to the backup disk.
(376) Floppy drive B write error
to the backup disk.
[383] IMT Consumable Required
One or more IMT consumable(s) (Standard A, B, or C, TCO2 Release,
Salt Solution, or the IMT cartridge) does not have enough tests
remaining to do the work required.
1 Go to the Change IMT Consumables screen to replace the consumable(s).
(Op Menu > F4: System Prep > F3: IMT > F1: Change IMT Consumables)
Press Help from the Change IMT Consumables screen for help in
changing consumables. (Op Guide, 2: Replacing IMT Consumables)
[383] IMT Consumable Required
One or more IMT consumable(s) (Standard A, B, Flush, TCO2 Release,
Salt Solution, Diluent, or the IMT cartridge) does not have enough
tests remaining to do the work required.
1 Go to the Change IMT Consumables screen to replace the consumable(s).
(Op Menu > F4: System Prep > F3: IMT > F1: Change IMT Consumables)
Press Help from the Change IMT Consumables screen for help in
changing consumables. (Op Guide, 2: Replacing IMT Consumables)
[384] IMT Fails to Calibrate
If the TCO2 sensor is the ONLY sensor that failed to calibrate, press
the PgDn key 2 times and follow the [If ONLY the TCO2 sensor does not
calibrate] troubleshooting that appears.
2 Replace Standards A and B.
3 Prime the IMT with Salt Bridge Solution and ensure that it is flowing
through the R1 tubing.
4 Replace the S0 and S1 tubing.
During the automatic calibration that follows this cycle, check for
the correct flow pattern of Standard A and Standard B through the IMT
manifold. (Refer to the illustrations in your Operator's Guide, 5:
Troubleshooting) If the flow pattern is not correct, clean the IMT
manifold and then flush the IMT manifold solenoid valves.
If ONLY the TCO2 sensor does not calibrate:
Press the PgDn key to see these troubleshooting solutions.
Check the millivolt readings from the calibration, then page down to that
reason and follow the suggested troubleshooting.
Are the millivolts (mv)
- both positive?
- both equal to +/- both equal and in
- both in the range
readings for Standard A AND Standard B:
399?
the range from -20 to -50
from -70 to -140?
MILLIVOLTS ARE: Both positive.
1 Replace the TCO2 cartridge membrane.
2 Replace the TCO2 housing gasket.
3 Check that the metal spring that holds the TCO2 housing components
together is in place and pushed all the way down.
4 Check that the TCO2 housing itself is dry. The TCO2 housing gasket should
appear light pink in color; if any part of it appears dark pink, this
indicates that it is wet from fluid leaking inside the TCO2 housing.
Replace the TCO2 housing if necessary.
MILLIVOLTS ARE: Both positive. (continued)
5 Check the flow in the TCO2 system by priming the system with TCO2 release
agent and watching it flow into the TCO2 housing through the S3 tubing
and out through tubing W. Also check the A and A1 tubing in the IMT
pump for pinches, leaks, and obstructions. Replace tubing if necessary.
6 Check that the TCO2 pinch valve is operating properly.
Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If the
pinch valve is operating properly, you can hear it "click" and the field
will change to ON.
Replace the pinch valve if necessary.
MILLIVOLTS ARE: Both equal to +/- 399.
1 Check that the TCO2 sensor electrical connector is connected to the
IMT sensor board.
2 Replace the TCO2 sensor.
agent and watching it flow into the TCO2 housing through the S3 tubing
and out through W tubing. Also check the A and A1 tubing in the IMT pump
for pinches, leaks, and obstructions. Replace tubing if necessary.
MILLIVOLTS ARE: Both equal to +/- 399. (continued)
pinch valve is operating properly, you can hear it "click" and the
field will change to ON.
MILLIVOLTS ARE: Both equal and in the range from -20 to -50.
1 Check the following:
- the flow in the TCO2 system by priming the system with TCO2 release
agent and watching it flow into the TCO2 housing through the S3
tubing and out through tubing W.
- the A and A1 tubing in the IMT pump for pinches, leaks, and
obstructions.
- that the TCO2 pinch valve is operating properly.
Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If
the pinch valve is operating properly, you can hear it "click"
and the field will change to ON. Replace the pinch valve if
necessary.
Press PgDn to continue troubleshooting.
MILLIVOLTS ARE: Both equal and in the range from -20 to -50. (continued)
1 Check the following: (continued)
- that the metal spring that holds the TCO2 housing together is in
place and pushed all the way down.
- for fluid leaking INSIDE the TCO2 Housing. The TCO2 housing gasket
should appear light pink in color; if any part of it appears dark
pink, this indicates that it is wet from fluid leaking inside the
TCO2 housing.
2 Remove and clean the TCO2 mixer. Replace the TCO2 mixer if necessary.
3 Remove the TCO2 housing and stylet its inlet and outlet stems. Then
thoroughly flush the housing with water.
5 Replace Standard A and Standard B bottles.
6 Check the TCO2 sensor for response.
1 - Go to the IMT Diagnostic screen.
(OP Menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT)
2 - Remove the TCO2 electrode from the TCO2 housing.
3 - Remove the TCO2 sensor from the TCO2 cartridge membrane.
4 - Rinse the TCO2 sensor with water and dry it off.
5 - Reconnect the TCO2 sensor electrical cable to the instrument.
Press PgDn to continue with this procedure.
Checking the TCO2 sensor for response (continued)
6 - Place the tip of the TCO2 sensor in a cup of clean water.
7 - Press F8: Millivolts. The CO2 millivolts value should be a high
NEGATIVE number (around -100). If it is not, replace the TCO2 sensor.
8 - Remove the TCO2 sensor from the cup of water and dry it off.
9 - Now place the tip of the TCO2 sensor in a cup of TCO2 Release Agent.
POSITIVE number (around +100). If it is not, replace the TCO2 sensor.
Press PgDn to continue with this procedure.
MILLIVOLTS ARE: Both in the range from -70 to -140.
- the level of fluid in the TCO2 Release Agent bottle.
- the flow in the TCO2 system by priming with TCO2 release agent and
watching it flow into the TCO2 housing through the S3 tubing
and out through the W tubing.
- that the TCO2 bottle cap vent is not plugged.
- the A and A1 tubing that is inside the IMT pump, and S3 tubing
for pinches, crimps or leaks.
Move the cursor to the SOLENOIDS: TCO2 field, and press Enter. If
the pinch valve is operating properly, you can hear it "click"
and the field will change to ON. Replace the pinch valve if
necessary.
MILLIVOLTS ARE: Both in the range from -70 to -140. (continued)
2 Remove and clean the TCO2 mixer. Replace the TCO2 mixer if necessary.
flush the housing with water and thoroughly dry it.
4 Check the operation of the rollers in the IMT Pump by opening the IMT
Pump and physically moving each roller. If a roller seems to be
binding or not rolling smoothly, put one drop of Tufoil(r) on the
roller and manually work the roller back and forth with your hand to
lubricate that pump roller.
[384]
IMT Fails to Calibrate
If the TCO2 sensor is the ONLY sensor that failed to calibrate, press
the PgDn key 2 times and follow the "If ONLY the TCO2 sensor does not
calibrate" troubleshooting that appears.
2 Check:
- for sufficient volume of Standard A, Standard B, and Flush in the bags
- that the bags are connected to the correct tubing
- that the bag fittings are in the down (toward the tray) position
3 Prime the IMT with Salt Bridge Solution and ensure that it is flowing
out of the Salt Bridge Solution bottle through the R1 tubing.
Press the PgDn key for more possible troubleshooting solutions.
(Op Menu > F4: System Prep > F3: IMT > F4: Cond/Dilchk > F1: Cond)
(OP menu > F4:System Prep > F6: Sys Counters > F8: Clean IMT Sys)
Press the PgDn key for more possible troubleshooting solutions.
If ONLY the TCO2 sensor does not calibrate:
Check the millivolt readings from the calibration, then page down to that
reason and follow the suggested troubleshooting.
Are the millivolts (mv) readings for both Standard A and Standard B are:
- both positive?
- both equal to +/- 399?
- both equal and in the range from -20 to -70?
- both in the range from -80 to -200?
MILLIVOLTS ARE: Both positive.
2 Replace the TCO2 housing gasket.
3 Check that the metal spring that holds the TCO2 housing components
together is in place and pushed all the way down.
4 Check that the TCO2 housing itself is dry. The TCO2 housing gasket should
appear light pink in color; if any part of it appears dark pink, this
indicates that it is wet from fluid leaking inside the TCO2 housing.
Replace the housing gasket, then, if necessary, the TCO2 housing.
Press PgDn for more millivolts are both positive troubleshooting solutions.
MILLIVOLTS ARE: Both positive. (continued)
agent and watching it flow into the TCO2 housing through the X3 tubing
and out through the waste tubing. Also check the A1 and XA tubing in the
IMT pump for pinches, leaks, and obstructions. Replace tubing if
necessary.
Move the cursor to the TCO2 field in the Solenoid portion of the screen,
and press Enter. If the pinch is operating properly, you can hear it
'click' and the field will change to 'ON'.
MILLIVOLTS ARE: Both equal to +/- 399.
1 Check that the TCO2 sensor electrical connector is connected to the
IMT sensor board.
2 Replace the TCO2 sensor.
agent and watching it flow into the TCO2 housing through the X3 tubing
and out through the waste tubing. Also check the A1 and XA tubing in the
IMT pump for pinches, leaks, and obstructions. Replace tubing if
necessary.
MILLIVOLTS ARE: Both equal to +/- 399. (continued)
Move the cursor to the TCO2 field in the Solenoid portion of the screen,
and press Enter. If the pinch is operating properly, you can hear it
'click' and the field will change to 'ON'.
MILLIVOLTS ARE: Both equal and in the range from -20 to -70.
1 Check:
- the flow in the TCO2 system by priming the system with TCO2 release
agent and watching it flow into the TCO2 housing through the X3
tubing and out through the waste tubing.
- the X3, A1, and XA tubing in the IMT pump for pinches, crimps, or
leaks.
Check the following: (continued)
Move the cursor to the TCO2 field in the Solenoid portion of the
screen, and press Enter. If the pinch is operating properly, you
can hear it 'click' and the field will change to 'ON'.
- that the metal spring that holds the TCO2 housing together is in place
and pushed all the way down.
- for fluid leaking INSIDE the TCO2 Housing. The TCO2 housing gasket
should appear light pink in color; if any part of it appears dark
pink, this indicates that it is wet from fluid leaking inside the
TCO2 housing. Replace the TCO2 housing gasket.
3 Clean the TCO2 mixer. Replace the TCO2 mixer if necessary.
thoroughly flush the housing with water and dry it. REMINDER: Make sure
you dry the TCO2 housing completely before reassembling.
6 Check the TCO2 sensor for response.
1 - Go to the IMT Diagnostic screen.
(OP Menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT)
2 - Remove the TCO2 electrode from the TCO2 housing.
3 - Remove the TCO2 sensor from the TCO2 cartridge membrane.
Press PgDn to continue checking the TCO2 sensor for response.
Checking the TCO2 sensor for response (continued)
4 - Rinse the TCO2 sensor with water and dry it off.
5 - Reconnect the TCO2 sensor electrical cable to the instrument.
6 - Place the tip of the TCO2 sensor in a cup of clean water.
NEGATIVE number (around -100). If it is not, replace the TCO2 sensor.
8 - Remove the TCO2 sensor from the cup of water and dry it off.
9 - Now place the tip of the TCO2 sensor in a cup of TCO2 Release Agent.
POSITIVE number (around +100). If it is not, replace the TCO2 sensor.
MILLIVOLTS ARE: Both in the range from -80 to -200.
- the level of fluid in the TCO2 Release Agent bottle.
- the flow in the TCO2 system by priming with TCO2 release agent and
watching it flow into the TCO2 housing through the X3 tubing
and out through the waste tubing.
- that the TCO2 bottle cap vent is not plugged.
- the A1, XA, and X3 tubing for pinches, crimps or leaks.
2 Clean the TCO2 mixer. Replace the TCO2 mixer if necessary.
thoroughly flush the housing with water and dry it. REMINDER: Make sure
you dry the TCO2 housing completely before reassembling.
MILLIVOLTS ARE: Both in the range from -80 to -200. (continued)
5 Check the operation of the rollers in the IMT Pump by opening the IMT
Pump and physically moving each roller. If a roller seems to be
binding or not rolling smoothly, put one drop of Tufoil(r) on the
To do this, go to the IMT Diagnostic screen.
pinch valve is operating properly, you can hear it 'click' and the
field will change to 'ON'. Replace the pinch valve if necessary.
[390]
No Sample
The IMT probe did not detect (contact) any sample fluid during the level
sense of the sample container, or the IMT probe level sense did not send
a signal to the computer.
1 Go to the Load List screen.
(Op Menu > F8: Load Samples)
2 Use F2: Next Status to select its Status = Short Samples listing.
3 Verify the
its letter
is correct
t = tube,
type of sample container in this position by checking that
designation at the end of the Position field on this screen
for the sample container.
c = sample cup, x = SSC, l = limited cup - No level sense.
4 Visually check the sample container(s) for sample fluid volume.
If the sample volume is low, refer to Op Guide, 2: Resolving a Short
Sample Detected.
5 Check that the black probe locking guide on the IMT probe is tight.
(See Op Guide 3: Replacing the IMT Probe)
6 Perform the IMT probe alignment to the inner and outer segment.
(See Op Guide 4: IMT Probe Alignments)
[394] Reagent 1 probe lost steps seeking home
(See Op Guide, 3: Maintaining - Replacing Reagent Arm Sensors - Vertical)
[395] R1 carriage lost steps seeking home
(The splined shaft when turned moves the R1 carriage in and/or out; the
smooth shaft is located below this splined shaft.)
[396] Reagent 1 small pump lost steps seeking home
[397] Reagent 1 large pump lost steps seeking home
(401) Reagent 2 failed to reinitialize after a process error
The system failed to recover by itself from a process error.
Reagent 2 failed to reinitialize etc
[401] Mon Apr 21 11:00
screen:
(402) Reagent 1 failed to reinitialize after a process error
Reagent 1 failed to reinitialize etc
[402] Mon Apr 21 11:00
screen:
(403) Sampler failed to reinitialize after a process error
Sampler failed to reinitialize etc
[403] Mon Apr 21 11:00
screen:
(404) IMT Module failed to reinitialize after a process error
IMT Module failed to reinitialize etc
[404] Mon Apr 21 11:00
screen:
[419] Heat torch warmup exceeded the allotted time - cuvette not used
The air heater (heat torch) did not reach the proper temperature soon
enough during formation of the last cuvette.
2 Check the following in the cuvette formation area:
a) the cuvette alignment bar thumbscrew is securely fastened.
b) the cuvette formation solenoid bar is aligned to the plunger of
the heat torch assembly. It it isnÕt, align it.
(See Op Guide, 3: Replacing the Cuvette Diaphragm and follow the
procedure for Opening the Cuvette Manufacturing Area.)
3 Check that the heat torch assembly connector, P13K, is connected.
(See Op Guide, 3: Replacing the Heat Torch Assembly)
4 Replace the heat torch assembly.
(See Op Guide, 3: Replacing the Heat Torch Assembly)
[420]
Sample lid open detected during Initialize or Processing
The sample lid was not closed or the sample lid sensor did not send a
signal to the computer.
1 Completely close the sample lid, and then press RESET.
[421] Reagent 1 block time missed
Reagent 1 block time missed
[421] Mon Apr 21 11:00
screen:
[425] Monopump piston sensor problem or piston did not move (sop)
The control system did not detect movement of the monopump piston.
2 The fuse for the monopump may have blown.
Its fuse LED indicator, 24-5D on Fuse Board B in the card cage area,
F1: IMT Sampler
4 Move the cursor to the Mono Piston line in the Motors portion of this
first check to see if the sensor connector, P/J83, is loose or unplugged.
(See Op Guide, 3: Replacing the Monopump Piston Home Sensor)
[426] Monopump piston sensor problem or piston did not move (cfh)
F1: IMT Sampler
[427] Monopump piston illegal error code.
Monopump piston illegal error code
[427] Mon Apr 21 11:00
screen:
[428] Monopump piston sensor problem or piston did not move (soh)
F1: IMT Sampler
[431] Monopump valve sensor problem or valve did not move (sop)
The control system did not detect movement of the monopump valve.
F1: IMT Sampler
4 Move the cursor to the Mono Valve line in the Motors portion of this
(See Op Guide, 3: Replacing the Monopump Rotary Valve Position Sensor)
[432] Monopump valve sensor problem or valve did not move (cfh)
F1: IMT Sampler
[433] Monopump valve illegal error code.
Monopump valve illegal error code
[433] Mon Apr 21 11:00
screen:
[434] Monopump valve sensor problem or valve did not move (soh)
F1: IMT Sampler
[444] Aliquot wheel block time missed
Aliquot wheel block time missed
[444] Mon Apr 21 11:00
screen:
(454) Aliquot Module failed to reinitialize after a process error
Aliquot Module failed to reinitialize etc
[454] Mon Apr 21 11:00
4 For help
screen:
Move the
F5: More
[455] IMT
with troubleshooting the [xxx] error code on the Error Log
cursor to the [xxx] error code line and then press
Info (or the Alt-M key combination).
arm block time missed
IMT arm block time missed
[455] Mon Apr 21 11:00
screen:
(456) IMT probe sensed sample fluid level too soon during level check
A sample fluid level was detected by the IMT probe before it entered the
sample container.
(to the ÒInterlock OverrideÓ position). Then raise the sample lid.
2 Check to see if the IMT probe is obviously bent. If it is, replace it.
(See Op Guide, 3: Replacing the IMT Probe)
3 Ensure the IMT probe drain is not plugged. If is appears to be plugged,
run a stylet down into the drain a few times to remove any plug.
4 Press RESET.
[467] IMT aliquot critical time missed
IMT aliquot critical time missed
[467] Mon Apr 21 11:00
screen:
[468] IMT dilution aliquot critical time missed
IMT dilution aliquot time missed
[468] Mon Apr 21 11:00
screen:
[470] IMT module critical time missed
IMT module time missed
[470] Mon Apr 21 11:00
screen:
(471) IMT arm failed to reinitialize after a process error
IMT Arm failed to reinitialize etc
[471] Mon Apr 21 11:00
screen:
[485] LIS/HIS computer unable to respond
XL tried to contact the LIS/HIS computer but did not receive a response
within three seconds.
1 Press RESET. If the message clears, press RUN.
If the message reappears, continue with step 2.
2 Check that the:
a) LIS/HIS computer is operational.
b) LIS/HIS cable is connected to the rear of the XL.
[504] Processing Segment has been moved
After pressing Run or Scan, a segment was moved by the operator to a
different position on the sample wheel. Samples in this segment will not
be processed.
1 Add the samples to the Load List screen by editing the sample.
(See Op Guide, 2: Editing and Rerunning a Sample)
[507] User deleted all processing segments
The operator deleted all segments while at the Load List or the
Sample Status screen using an asterisk(*) or exclamation point(!).
1 If ALL the deleted segments contain ONLY barcoded samples: Press RUN.
2 To process deleted segments which contain non-barcoded samples:
a) Add the non-barcoded sample(s) to the Load List screen by editing
the sample (See Op Guide, 2: Editing and Rerunning a Sample)
b) Press RUN. Barcoded samples in these segments will be found
during the scan of the wheel.
[517] IMT Failed to Detect Standard C
1 Visually check for sufficient volume of Standard C in its bottle.
Replace if necessary.
2 Check that the C1 and C2 tubing from the Standard C bottle to the Standard C
pump and from the Standard C pump to the IMT port has no pinches, leaks, or
obstructions. Make sure that the tubing connections are tight.
Replace the tubing if necessary.
3 Check the S0 and S1 tubing for any pinches, crimps, or leaks.
4 Check both the S0 and S1 tubing pinch valves for proper operation.
Move the cursor to the SOLENOIDS: Sample field and press Enter.
If the S0 pinch valve is operating properly, you can hear it "click" and
the field will change to ON. Replace the pinch valve if necessary.
Similarly, cursor to the SOLENOIDS: Sample/REF field and press Enter.
5 Check the Standards C pump operation.
To do this, from the IMT Diagnostic screen:
Move the cursor to the SOLENOIDS: Std C field and press the Enter key.
The field should change to ON. (You should hear the pump "click" on and see
Standard C being pumped into the IMT port.)
Replace the Standard C pump if necessary.
[524] Autoalign failed to sense Standard B alignment fluid
2 Visually check for sufficient volume of Standard B in its bottle.
3 Remove the Standard B bottle cap and check that there is only one rubber
septum inside the cap.
4 Check that the pressure foot bar on the IMT pump is completely engaged
and that the IMT pump rollers are rotating freely.
5 Check the B1, S1, XS2, and S3 tubing and for any pinches, crimps, or
leaks and that their connections are tight. Replace tubing if necessary.
6 Clean any salt build-ups around the S1 and XS2 tubing connections to the
IMT cartridge interface and around the pogo pin connectors.
7 Replace the IMT sample and pump tubing.
8 Clean the IMT manifold.
9 Flush the IMT manifold Standard B solenoid valve. (Refer to the
Operator's Guide, 5: Troubleshooting "Flushing IMT Manifold Solenoid
Valves")
[539]
IMT Rotary valve sensor problem or valve did not move (sop)
The control system did not detect movement of the IMT Rotary valve.
2 The fuse for the IMT Rotary valve may have blown.
Its fuse LED indicator, 24-5B on Fuse Board B in the card cage area,
Check the operation of the IMT Rotary valve motor and sensor.
To do this:
1 Go to the IMT Diagnostics screen.
2 Move the cursor to the IMT Rotary Valve line in the Motor
portion of this screen, and then press F2: Test Mtr Only.
3 If the IMT Rotary Valve Connection field indicates FAIL,
the IMT Rotary valve motor could be defective.
Call the Technical Assistance Center.
4 If the IMT Rotary Valve Home field indicates FAIL,
replace the IMT Rotary valve home sensor, but first check if
the sensor connector, P/J84, is loose or unplugged.
(See Op Guide, 3: Replacing the IMT Rotary Valve Sensor)
[540] IMT Rotary valve sensor problem or valve did not move (cfh)
To do this:
[541]
IMT Rotary valve illegal error code.
3 Troubleshoot any error code(s) that occurred at the exact same time
or the error code immediately below this error code. For example:
IMT Rotary valve illegal error code
[433] Mon Apr 21 11:00
For help with troubleshooting the [xxx] error code:
[542] IMT Rotary valve sensor problem or valve did not move (soh)
To do this:
[543]
IMT Rotary Valve lost steps (mfh)
The IMT Rotary Valve did not move the proper distance.
2 Replace the IMT Rotary Valve seal.
(See Op Guide, 3: Replacing the IMT Rotary Valve Seal.)
3 Check the operation of the IMT Rotary valve motor and sensor.
To do this:
[544] IMT Rotary Valve lost steps (mth)
The IMT Rotary Valve did not move the proper distance.
2 Replace the IMT Rotary Valve seal.
(See Op Guide, 3: Replacing the IMT Rotary Valve Seal.)
3 Check the operation of the IMT Rotary valve motor and sensor.
To do this:
[545] IMT Failed to Detect Flush Fluid
1 Check for sufficient volume of Flush fluid in its bag and that the bag
fitting is in the down position (toward the tray). Replace the bag, if
necessary.
2 Verify that the Flush fluid can be primed. To do this:
a) Go to the Align/Prime screen.
(OP menu > F4: System Prep > F3: IMT > F3: Align Prime)
b) Press F7: Prime Flush.
You should see Flush fluid being pumped into the IMT port.
3 Check that the following tubing connections are tight and that there
are no pinches, crimps, leaks, or obstructions in the tubing:
F1 and F2: from the Flush bag to the Flush pump to the IMT Port
X0 and X1: from the IMT Port to the IMT Rotary valve to the IMT
cartridge. Replace tubing as necessary.
4 Check the Flush pump operation.
To do this, check that the Flush pump is operating and that it is
dispensing the proper amount of Flush fluid.
a) Go to the IMT Advanced Diagnostic screen.
(OP menu > F7: Diagnostics > F1: Electro/Mech > F3: IMT >
F8: Advanced Diag)
b) Move the cursor to the Flush: field and press the Enter key twice.
If the pump is operating, you should hear the pump 'click' on and
off and see Flush fluid being pumped into the IMT Port.
If the above does not occur, replace the Flush pump.
Press PgDn to continue checking the Flush pump operation.
c) Check that the Flush pump is dispensing the proper volume of fluid
(refer to the guidelines listed below).
If the Flush pump is not dispensing the proper volume of fluid,
replace it.
(Note: Pressing the Enter key twice equals one On/Off cycle.)
On/Off Cycles
------------2
4
8
Proper Fluid Level in IMT Port
------------------------------------Just under the tapered section of the IMT Port
Just under the injection ports for Flush and Diluent
Full to the top of the IMT Port
Press PgDn to continue checking the Flush pump operation.
5 Check the IMT Rotary valve operation.
To do this:
a) Go to the IMT Diagnostic screen.
b) Press F1: All Mtr Test.
If either the IMT Rotary valve HOME or CONECTION field indicates FAIL,
call the Technical Assistance Center.
[546]
Insufficient/excess IMT Diluent in the Port
The amount of Diluent in the IMT Port was not sufficient or in excess
for performing the sample dilution.
FOR INSUFFICIENT DILUENT:
1 Check for sufficient volume of Diluent fluid in its bottle.
2 Check that the following tubing connections are tight and that
there are no pinches, crimps, leaks, or obstructions in the tubing.
a) D1 tubing (from the Diluent bottle to the Diluent pump)
b) D2 tubing (from the Diluent pump to the IMT port)
3 Check the Diluent pump operation.
To do this, check that the Diluent pump is operating and that it is
dispensing the proper amount of Diluent.
F8: Advanced Diag)
b) Move the cursor to the Diluent: field and press the Enter key twice.
If the pump is operating, you should hear the pump 'click' on and off
and see Diluent being pumped into the IMT Port.
If the above does not occur, replace the Diluent pump.
Press PgDn to continue checking the Diluent pump operation.
c) Check that the Diluent pump is dispensing the proper volume of fluid
If the Diluent pump is not dispensing the proper volume of fluid,
replace it.
On/Off Cycles
------------2
4
8
Press PgDn for excess diluent in the port solutions.
FOR EXCESS DILUENT:
1 Check that the X0 (from the IMT port to the IMT rotary valve) tubing
connection is tight and that there are no pinches, crimps, leaks, or
obstructions in the tubing. Replace the tubing if necessary.
2 Stylet the IMT port.
To do this, put the stylet in the center of the IMT
port, and push it down as far as possible.
Press PgDn to continue excess diluent in the port solutions.
3 Bleach the IMT port.
To do this,
F8: Advanced Diag)
b) Move the cursor to the Port Waste: field and press the Enter key.
Any remaining fluid in the port should be sucked out at this time.
c) If port is now empty, place about 1 ml of 100% bleach into the port.
The bleach should be immediately sucked into the IMT port drain assembly.
4 If problem persists, arrange to replace the IMT port assembly by calling
the technical assistance center.
[547]
Autoalign failed to sense Standard A alignment fluid
2 Check:
3 Prime with Salt Bridge Solution. Verify that it is flowing through the R1
tubing and into the X2 tubing.
(OP menu > F4: System Prep > F3: IMT > F3: Align Prime > F1: Prime Salt)
4 Check the R1 tubing inside the Salt Bridge pinch valve for crimps.
Reposition this tubing to change where the valve pinches it, or replace
the tubing if necessary.
5 Check that the pressure foot bar on the IMT pump is completely engaged
and that the IMT pump rollers are rotating freely. If a roller seems to
be binding or not rolling smoothly, put one drop of Tufoil(r) on the
6 Check the A, B, X1, X2, and X3 tubing for any pinches, crimps, or leaks.
7 Check the IMT Rotary valve for leaks and that the IMT Rotary valve tubing
is properly seated. If necessary, replace the IMT Rotary valve seal.
8 Clean any salt build-ups around the X1 and X2 tubing connections to the
IMT cartridge interface and around the pogo pin connectors.
Open the IMT tower and clean any salt from this side of the cartridge
interface connections.
9 Replace the X and XA tubing in the IMT pump.
[552]
Incubation Wheel home sensor ON when wheel is not home
Error Message:
Incubate Wheel Not Detected
The Incubation Wheel home sensor has two functions:
1) detects that the incubation wheel is present,
2) locates the starting point (home) for the wheel for proper positioning.
After the incubation wheel has initialized, the system monitors the home
sensor to detect if the wheel has been removed.
Error 552 indicates that the home sensor is ON when it should be OFF.
Possible causes for this error include:
1)
2)
3)
incubation wheel was removed for servicing or maintenance;
incubation wheel has been moved to the HOME location unexpectedly;
incubation wheel HOME sensor electrical or connection problem.
[561] Incorrect vessel during HM wash
[562] Incorrect vessel for reagent delivery
[563] Incorrect vessel for sample delivery
Error Message: HM System Not Ready
The proper vessel was not in position for HM module activity.
1 Go to the Error Log screen. (Op Menu > F7: Diagnostics > F6: Error Log)
HM System Not Ready
[561] Mon Apr 21 11:00
3 For help troubleshooting the [xxx] error code on the Error Log screen:
[568] Reagent probe cleaner not detected during system check
During each SYSTEM CHECK, the system reads a cuvette which contains a small
amount of reagent probe cleaner. The cuvette readings are used to indicate
if sufficient probe cleaner solution is present at the reagent drain.
Before troubleshooting this problem, make sure all other SYSTEM CHECK results
are OK.
Possible causes for failing the probe cleaner check include:
1)
2)
3)
4)
5)
probe
probe
probe
probe
probe
[569]
cleaner
cleaner
cleaner
cleaner
cleaner
pump needs priming;
bottle is empty;
fluid lines are blocked or broken;
drain is leaking;
solution is not correct.
Sample probe cleaner not detected during system check
During each SYSTEM CHECK, the system reads a cuvette which contains a small
amount of sample probe cleaner. The cuvette readings are used to indicate
if sufficient probe cleaner solution is present at the sample drain.
Before troubleshooting this problem, make sure all other SYSTEM CHECK results
are OK.
Possible causes for failing the probe cleaner check include:
1) probe cleaner pump needs priming;
2) probe cleaner bottle is empty;
3) probe cleaner fluid lines are blocked or broken;
4) probe cleaner drain is leaking;
5) probe cleaner solution is not correct.
[571] Vessel feeder timeout
The HM vessel feeder is started whenever the vessel track needs refilling.
The vessel feeder motor will run and supply new vessels to refill the vessel
track. A "track full" sensor, located at the top of the vessel feed track,
is used to indicate when vessels have filled the track. If the track sensor
does not indicate that it is full after the vessel feeder has been on for
2 minutes, the motor is stopped and this error set.
1)
2)
3)
vessel feeder supply is empty;
vessel feeder is jammed;
vessel track full sensor is not functioning properly.
Check the vessel feeder for vessels and ensure the feeder is not jammed.
Then press RESET and observe the vessel feeder for proper operation.
[572] Vessel present timeout
Each time a vessel is loaded onto the HM incubate wheel, the "vessel present"
sensor is checked. The "vessel present" switch sensor is located at the end
of the vessel track near the "T" junction. The sensor is activated as the
new vessel enters the track for loading. If the sensor does not activate,
the loading is stopped and this error set.
1)
2)
vessel track is jammed or obstructed;
the vessel track around the vessel friction drive wheel might be empty,
or missing vessels (the vessels should be stacked together around the
3)
4)
wheel, so that they push each other along the track);
vessel track friction drive motor is not functioning properly;
vessel present sensor is not functioning properly.
[577]
Vessel shuttle guide stuck - will not engage
The vessel shuttle guide is used to move reaction vessels between the HM
wash wheel, incubate wheel, and the vessel load/unload track. When the
vessel shuttle guide is activated, its position (up or down) is verified
using an optical sensor.
Error 577 indicates the guide is stuck in the up position.
1) an obstruction (perhaps the guide is hitting a vessel when moving down);
2) the guide is sticking or is not working smoothly;
3) improper vessel transfer alignments;
4) an electrical problem with either the solenoid or the sensor.
[578] Vessel shuttle guide stuck - will not retract
The vessel shuttle guide is used to move reaction vessels between the HM
vessel shuttle guide is activated, its position (up or down) is verified
using an optical sensor.
Error 578 indicates the guide is stuck in the down position.
1) an obstruction (perhaps the guide is hitting a vessel when moving up);
2) the guide is sticking or is not working smoothly;
3) improper vessel transfer alignments;
4) an electrical problem with either the solenoid or the sensor.
[579] Vessel Transfer lost steps moving to wash wheel
The vessel transfer motor is used to move reaction vessels between the HM
vessel transfer motor is moved, a position encoder is used to verify that
the motor moved the proper distance.
Error 579 indicates the motor did not move the proper distance when
transferring a vessel to the wash wheel.
1)
2)
3)
4)
an obstruction (perhaps another vessel);
improper vessel transfer alignments;
the vessel transfer guide is not functioning properly;
an electrical or motor problem.
[580]
Vessel Transfer lost steps moving to incubate wheel
transferring a vessel to the incubate wheel.
1)
2)
3)
4)
[581]
Check reaction vessel waste - Reset counter
The HM module automatically unloads used reaction vessels into the vessel
waste container, located behind the right front door. The system tracks
how many vessels have been unloaded into the waste container. When this
count reaches 250, no more unloading is permitted until the waste is emptied
and the counter reset.
The counter is reset using the HM COUNTERS screen. This screen is accessed
from the SYSTEM PREP menu, then select F6: SYSTEM COUNTERS,
then press F6: HM COUNTERS.
Always ensure that the waste is actually emptied when resetting the waste
count in the HM COUNTERS screen.
This prevents back-ups at the waste container.
[582]
Incubate Wheel temperature out of range
The HM module thermal sensor readings are indicating that the incubate ring
temperature is out of range. The sensor should read 42.0 - 44.0.
Check the HM module incubate temperature using the temperature probe.
If the temperature you read is close to normal (40-46 deg C), try calibrating
the HM temperature using TEMP MONITOR screen under SYSTEM PREP menu.
If the temperature is not normal, some possible causes include:
1)
2)
3)
HM thermal sensor is disconnected, not installed properly, or damaged;
HM incubate heater is disconnected or has failed;
blown fuse.
[583]
Vessel mixer 1 - no revolutions detected
The vessel mixers are used to resuspend reaction vessels after magnetic
separation and wash steps. When the mixer motors are activated, the spinning
motion causes the mixer heads to move up and contact the vessels. The mixers
have a magnet located in the side of the mixer head. A sensor located
on a small PC board adjacent the mixers senses the magnet as it passes by.
For the sensor to activate, the mixer heads must be in the up position and
rotating.
Error 583 indicates the sensor for mixer #1 did not activate properly.
1) mixers sticking - not moving up & down smoothly;
2) mixers not rotating properly;
3) electrical or connection problem (connections reversed??).
[584] Vessel mixer 2 - no revolutions detected
The vessel mixers are used to resuspend reaction vessels after magnetic
separation and wash steps. When the mixer motors are activated, the spinning
motion causes the mixer heads to move up and contact the vessels. The mixers
have a magnet located in the side of the mixer head. A sensor located
on a small PC board adjacent the mixers senses the magnet as it passes by.
For the sensor to activate, the mixer heads must be in the up position and
rotating.
Error 584 indicates the sensor for mixer #2 did not activate properly.
1) mixers sticking - not moving up & down smoothly;
2) mixers not rotating properly;
3) electrical or connection problem (connections reversed??).
[586] Vessel Aspirator 1 - Possible obstruction
The HM wash station has two probes used to aspirate and refill reaction
vessels. When aspirating from reaction vessels, each probe uses a pressure
sensor to ensure that the probe is clear and not clogged. If the probe is
clogged, the pressure sensor will exceed its limit.
Note:
Error 586 indicates a problem with the W1 wash probe.
1)
2)
3)
clogged probe or tubing;
pressure sensor not connected properly;
pressure sensor not operating properly.
Press Page Down for suggested troubleshooting.
To check whether the wash station aspirate probe(s) are operating OK,
temporarily remove the probe(s) from the wash station housing, and place the
probes in an empty test tube. Using the PUMP PRIME screen under SYSTEM PREP
menu, select HM WASH PUMP to prime the wash pump. Observe the fluid in the
test tube during the pump prime. If the probe is operating properly, the
fluid should fill in the tube, and then empty as the aspirators are turned on.
If the fluid does not empty, the probe is likely clogged. Replace or clean
the probe, and repeat the test.
If the fluid empties normally, the problem could be the pressure sensor not
operating properly.
Note: the W1 and W2 probes are identical, and can be swapped. If the one of
the probes is indicating a problem, try swapping with the other probe.
[588]
Vessel Aspirator 2 - Possible obstruction
The HM wash station has two probes used to aspirate and refill reaction
vessels. When aspirating from reaction vessels, each probe uses a pressure
sensor to ensure that the probe is clear and not clogged. If the probe is
clogged, the pressure sensor will exceed its limit.
Note:
Error 588 indicates a problem with the W2 wash probe.
1)
2)
3)
clogged probe or tubing;
pressure sensor not connected properly;
pressure sensor not operating properly.
Press Page Down for suggested troubleshooting.
To check whether the wash station aspirate probe(s) are operating OK,
temporarily remove the probe(s) from the wash station housing, and place the
probes in an empty test tube. Using the PUMP PRIME screen under SYSTEM PREP
menu, select HM WASH PUMP to prime the wash pump. Observe the fluid in the
test tube during the pump prime. If the probe is operating properly, the
fluid should fill in the tube, and then empty as the aspirators are turned on.
If the fluid does not empty, the probe is likely clogged. Replace or clean
the probe, and repeat the test.
If the fluid empties normally, the problem could be the pressure sensor not
operating properly.
Note: the W1 and W2 probes are identical, and can be swapped. If the one of
the probes is indicating a problem, try swapping with the other probe.
[594] Vessel Transfer lost steps moving from home
moving from home.
1)
2)
3)
4)
[595]
Vessel Transfer lost steps moving from home
moving from home.
1)
2)
3)
4)
[672]
Insufficient/excess IMT Diluent in the Port
The amount of Diluent in the IMT Port was not sufficient or in excess
for performing the sample dilution.
FOR INSUFFICIENT DILUENT:
1 Check for sufficient volume of Diluent fluid in its bottle.
2 Check that the following tubing connections are tight and that
there are no pinches, crimps, leaks, or obstructions in the tubing.
a) D1 tubing (from the Diluent bottle to the Diluent pump)
b) D2 tubing (from the Diluent pump to the IMT port)
3 Check the Diluent pump operation.
To do this, check that the Diluent pump is operating and that it is
dispensing the proper amount of Diluent.
F8: Advanced Diag)
b) Move the cursor to the Diluent: field and press the Enter key twice.
If the pump is operating, you should hear the pump 'click' on and off
and see Diluent being pumped into the IMT Port.
If the above does not occur, replace the Diluent pump.
Press PgDn to continue checking the Diluent pump operation.
c) Check that the Diluent pump is dispensing the proper volume of fluid
If the Diluent pump is not dispensing the proper volume of fluid,
replace it.
On/Off Cycles
------------2
4
8
Press PgDn for excess diluent in the port solutions.
FOR EXCESS DILUENT:
1 Check that the X0 (from the IMT port to the IMT rotary valve) tubing
connection is tight and that there are no pinches, crimps, leaks, or
obstructions in the tubing. Replace the tubing if necessary.
2 Stylet the IMT port.
To do this, put the stylet in the center of the IMT
port, and push it down as far as possible.
Press PgDn to continue excess diluent in the port solutions.
3 Bleach the IMT port.
To do this,
F8: Advanced Diag)
b) Move the cursor to the Port Waste: field and press the Enter key.
Any remaining fluid in the port should be sucked out at this time.
c) If port is now empty, place about 1 ml of 100% bleach into the port.
The bleach should be immediately sucked into the IMT port drain assembly.
4 If problem persists, arrange to replace the IMT port assembly by calling
the technical assistance center.

[001] Sample probe sensor problem or probe did not... The control system did not detect movement of the probe.

Transcription

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