DisplayVue A15 User’s Manual Version 1.1

DisplayVue A15 User’s Manual
Version 1.1
Corporate Headquarters
Enoch Systems, LLC
1302 Exchange Dr. Suite 100
Richardson, TX 75081
USA
http://www. enochsystems.com
Tel:
469-916-8318
1-877-722-1116
Fax:
469-621-0146
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CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL
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IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may
radiate radio-frequency energy. If it is not installed in accordance with Enoch Systems’ installation instructions, it may cause
interference with radio and television reception.
Modifications to this product not authorized by Enoch Systems, LLC can and will void all warranties.
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CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR
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All rights reserved.
COMMERCIAL IN CONFIDENCE.
Manufacturer
Enoch Systems, LLC
1302 Exchange Dr. Suite 100 Richardson, TX 75081 USA
http://www.enochsystems.com
Tel: 469-916-8318
2
Contents
DisplayVue A15 User’s Manual ...................................................................................................... 1
Contents ..................................................................................................................................... 3
Tables ......................................................................................................................................... 5
Figures ........................................................................................................................................ 5
About This Manual ....................................................................................................................... 6
Product Safety ............................................................................................................................. 7
Electrical Safety Precautions..................................................................................................... 7
General Safety Precautions ...................................................................................................... 7
Electrostatic Discharge Precautions........................................................................................... 7
Introduction ................................................................................................................................ 8
Overview ............................................................................................................................... 8
Features.........................................................................................................................................8
Intel Atom N2600 Cedarview Processor ..........................................................................................8
Easy Installation and Maintenance .................................................................................................9
Power over Ethernet plus (PoE+) ....................................................................................................9
Projected Capacitive Touch (PCAP) technology ...............................................................................9
DisplayVue A15 Specifications ......................................................................................................10
External Overview ..................................................................................................................12
Front Bottom ...............................................................................................................................12
Rear Top/Back..............................................................................................................................12
Mechanical Dimensions................................................................................................................13
Recess Mounting..........................................................................................................................14
Surface Mounting.........................................................................................................................14
VESA Mounting ............................................................................................................................15
What’s Included .....................................................................................................................15
Installation ............................................................................................................................15
Overview .....................................................................................................................................15
Unpacking ....................................................................................................................................15
Removing the Cover Glass on DisplayVue™ A15............................................................................16
Installing the Cover Glass on DisplayVue™ A15 .............................................................................16
Powering on DisplayVue™ A15 .....................................................................................................16
3
Connecting DisplayVue™ A15 to your Network .............................................................................17
Working with USB port blockers (optional) ...................................................................................17
Care and Maintenance.................................................................................................................18
Restart/Shutdown Your Device................................................................................................18
Caring for your Device ............................................................................................................18
Cleaning .......................................................................................................................................18
Notes .........................................................................................................................................19
Warranty and Support .................................................................................................................20
Warranty...............................................................................................................................20
Support .................................................................................................................................21
Contact Information .....................................................................................................................21
Notes .........................................................................................................................................22
4
Tables
Table 1
Technical Specifications for DV-A15
10
Figures
Figure 1
Front Bottom External View
12
Figure 2
Rear Top/Back External View
12
Figure 3
Exterior Mechanical Dimensions 13
Figure 4
Recess mounting information for in-wall installation
14
Figure 5
Surface mounting information for on-wall installation
14
Figure 6
Items included with DisplayVue™ A15
Figure 7
Removing the cover glass from DisplayVue™ A15 16
Figure 8
Installing port blockers in DisplayVue™ A15
15
17
5
About This Manual
This manual is written for professional system integrators, contractors, and PC technicians. It provides
information for the installation and use of the DisplayVue A15. Installation and maintenance should be
performed by experienced technicians and contractors only.
DisplayVue A15 is an Intel Atom 15” Digital Signage Computer.
6
Product Safety
Electrical Safety Precautions
Basic electrical safety precautions should be followed to protect yourself from harm at all times and your
DisplayVue™ A15 from damage.
Become familiar with the location of the power switch on your DisplayVue™ unit as well as the
emergency power-off switch in your room/building or the electrical outlet that is powering your
DisplayVue™ system. In the event of an emergency where an electrical accident has occurred you can
quickly remove the power from your system.
Do not work alone when working with high voltage components.
Power should always be disconnected from the system when removing or installing system components,
such as the motherboard, LCD, memory, etc. When disconnecting power, you should first power down
the system from within the operating system and then unplug the power from the system.
General Safety Precautions
Keep your work area around the system clean and free of clutter.
Observe caution when removing the front cover glass from DisplayVue™ A15. Use the included pry tool
to help remove the cover glass. When handling or working with the front cover glass, wear thick leather
gloves to protect your hands in the event the glass breaks.
Only professional certified contractors should install DisplayVue™ A15 to a building wall.
DisplayVue™ A15 requires a minimum of two people to install to a wall. One person should be holding
DisplayVue™ A15 in place on the wall while the other fastens it.
Electrostatic Discharge Precautions
Electrostatic discharge (ESD) is generated by two objects with different electrical charges coming into
contact with each other. An electrical discharge is created to neutralize this difference, which can damage
electronic components and printed circuit boards. The following measures are generally sufficient to
neutralize this difference before contact is made to protect your equipment from ESD:
• Use a grounded wrist strap designed to prevent static discharge.
• Keep all electronic components and printed circuit boards (PCBs) in their antistatic bags until ready for
use.
• Touch a grounded metal object before handling DisplayVue™.
• Do not let components or PCBs come into contact with your clothing, which may retain a charge even if
you are wearing a wrist strap.
• Handle PCBs by their edges only; do not touch its components, peripheral chips, memory modules or
contacts.
• When handling chips or modules, avoid touching their pins.
• Put the electronic components and peripherals back into their antistatic bags when not in use.
• For grounding purposes, make sure your computer chassis provides excellent conductivity between the
power supply, the case, the mounting fasteners and the motherboard.
7
Introduction
Overview
Enoch Systems’ DisplayVue™ A15, 15” Digital Sign combines the latest touch screen technology with a
visually appealing design.
Based on Third Generation Intel 32nm processors, DisplayVue™ A15 is compatible with most self-serve
and information display software. These displays are ideal for use as lobby displays, digital menu boards,
employee messaging and many more applications.
DisplayVue™ A15’s design and construction make installation a snap. DisplayVue™ can be easily recessed
or surface mounted on a wall, or mounted in a kiosk. Thin and light weight, it can be installed in minutes.
The flat front panel glass is removable to allow quick installation and can be customized to match your
décor.
The silent and fanless design is so energy efficient that DisplayVue™ can be powered by a single CAT5
Ethernet cable. Unlike traditional displays, your IT team can install DisplayVue™ systems without the aid
of an electrician.
Features
•
Powered by Intel Atom N2600
•
Panel mounting (for kiosk)
•
Runs Microsoft Windows 7
•
Portrait mount or landscape mount
•
Fanless design
•
Removable front cover glass
•
15" 4:3 LED backlight XGA (1024 x
768) LCD
•
Optional antimicrobial coating
•
•
Optional non-touch or multi-touch
projected capacitive touchscreen
Optional high bright display
•
Optional LED light bar
•
Solid state drive or disk drive storage
•
(W x H x D) 404.1 x 320.1 x 36.6mm
•
POE+ Plus, AC, or direct 12VDC
•
(W x H x D) 15.91” x 12.60” x 1.45”
•
On-wall, in-wall, or VESA mounting
Intel Atom N2600 Cedarview Processor
DisplayVue™ A15 is powered by a Third-Generation Dual-Core Intel Atom N2600 processor
which provides superior CPU and graphics performance over previous generation Atom
processors, with a 50% reduction in power consumption.
Graphics are powered by PowerVR SGX 545 GPU which provides almost twice the graphics
performance as compared to the previous generation.
At 100% load DisplayVue™ A15 consumes less than 25W.
8
Easy Installation and Maintenance
DisplayVue's™ design and construction make installation a snap. It can easily fit in or on a
wall, or in a kiosk. Thin and light weight, it can be installed in minutes. The totally flat front
panel glass is removable, which allows you to quickly mount and secure to DisplayVue™. You
can maintain DisplayVue™ and access the inside without having to take it off the wall.
DisplayVue™ does not require any proprietary brackets to mount; instead there are internal
mounting holes that allow you to bolt DisplayVue™ directly to the target surface.
DisplayVue™ A15 is designed to be mounted either landscape or portrait mode. Built-in
mounting holes saves you time and gives the option to recess mount or surface mount
DisplayVue™. The lightweight aluminum construction allows you to mount DisplayVue™
without the need for special drywall reinforcement. DisplayVue™ A15 also features a 100mm
x 100mm VESA mounting hole pattern for virtually endless mounting options.
Power over Ethernet plus (PoE+)
DisplayVue™ A15 can be powered using Power-over-Ethernet technology which combines
data and power over a standard Category 5 cable. This unique power system simplifies
installation and reduces installation cost. PoE eliminates the need to have a nearby AC outlet
or to hire an expensive electrician to run new outlets.
For single unit installation environments a single port midspan PoE+ injector can be used to
power DisplayVue™ A15. However in installation environments where multiple units are in
proximity to each other, a multiport PoE+ switch might be desirable.
You must have a PoE+ switch or midspan PoE+ injector that is IEEE 802.3at-2009 compliant
and provides at least 30W per port to operate DisplayVue™ A15 using PoE+.
If you need help deciding on the right PoE+ equipment to use for DisplayVue™ A15, contact us
at [email protected] or call us toll-free at 1-877-722-1116 for assistance.
As an option DisplayVue™ A15 can also be powered directly using 12VDC or an optional AC
power adapter may be purchased.
About Projected Capacitive Touch (PCAP) Technology
Using the latest in touch-screen technology, DisplayVue™ A15 features optional projected
capacitive (PCAP) multi-touch technology that is glove friendly, durable and offers excellent
optical performance over other touchscreen technologies.
PCAP touch-screen technology is a variant of capacitive touch technology. PCAP touch screens
are made up of a matrix of rows and columns of conductive material, layered on sheets of
glass. Voltage applied to this grid creates a uniform electrostatic field, which can be
measured. When a conductive object, such as a finger, comes into contact with a PCAP panel,
it distorts the local electrostatic field at that point. This is measurable as a change in
capacitance. If a finger bridges the gap between two of the "tracks," the charge field is further
interrupted and detected by the controller. The capacitance can be changed and measured at
every individual point on the grid (intersection). Therefore, this system is able to accurately
track touches. Due to the top layer of a PCT being glass, it is a more robust solution than less
costly resistive touch technology. Additionally, unlike traditional capacitive touch technology,
it is possible for a PCAP system to sense a passive stylus or gloved fingers.
DisplayVue's multi-touch technology, on Windows 7 or 8, supports a full range of different
operations from simple touch to 2-point multi-touch gestures including rotating, zooming,
panning, scrolling and more.
9
DisplayVue A15 Specifications
Table 1
Technical Specifications for DV-A15
DISPLAY
Screen Size
15” TFT with LED Backlight
Aspect Ratio
4:3
Resolution
XGA (1024×768)
Pixel Pitch (mm)
0.297
Display Color
16.2M colors
Operating Life
50,000 hours
TOUCHSCREEN (OPTIONAL)
Type
Projected capacitive
Resolution (X/Y)
21504 x 15872
Transparency
90%
Maximum Touch Points
2
Touch Accuracy
+/- 1.5mm
PROCESSOR & CHIPSET
Processor
Intel Atom Dual Core N2600 1.6GHz processor
Processor Cooling
Passive Heatsink
Chipset
Intel NM10 Express Chipset
MEMORY
Memory Capacity
Up to 4GB of single channel DDR3 800 MHz memory
Memory Sockets
1x 204-Pin SO-DIMM DDR3 socket
DIMM Sizes
2GB, 4GB
STANDARD / INTEGRATED DEVICES
Network Controllers
Two Realtek RTL8111EVL PCI Express Gigabit Ethernet Controllers with Enhanced
Surge Protection
Supports 10BASE-T, 100BASE-TX, and 1000BASE-T, RJ45 output
Only one RJ-45 port accessible from exterior
IEEE 802.3at-2009 compliant Power over Ethernet Plus (PoE+) (optional)
Graphics
Graphics Media Accelerator (GMA) 3600 @400MHz
BIOS
American Megatrends
Watchdog Timer
1-255 min/sec
Audio
Realtek ALC662 HD Audio codec
Super IO
Fintek F71808A and F81216AD
SOFTWARE
Supported Operating Systems
Microsoft Windows 7 Professional 32-bit
DisplayVue A15 has limited support for other operating systems, contact us at
[email protected] or call us toll-free at 1-877-722-1116 for more information.
10
I/O PORTS
External I/O Ports
2x USB 2.0 Ports
1x Gigabit Ethernet interface (10/100/1000 BASE-T RJ-45)
Internal I/O Ports
3x Serial RS-232 COM header
1x Serial RS-232/422/485 COM header (12V/5V selectable)
1x Gigabit Ethernet interface (10/100/1000 BASE-T RJ-45)
4x USB 2.0 ports
1x 8 bit GPIO header
1x CIR header
1x 3.5mm Audio connector (Line-OUT)
1x Line-Out header
1x MIC header
EXPANSION SLOTS
Supported Bus Interfaces
Mini PCI Express
Expansion Slots
1x Full-Height Mini PCI Express slot
STORAGE AND MEDIA
Number of Hard Drives Supported
1x 2.5" fixed SATA 3Gb/s hard drive
Interface Type Supported
2x SATA 3Gb/s ports
Solid State Storage
1x CFast socket
Solid State Drives Available
Storage Controllers
Intel NM10 Express Chipset
CHASSIS AND POWER
Construction
Aluminum chassis with fanless design and powder coated black finish
Front cover glass, with printed black border on back, is heat tempered and removable
for maintenance
Mounting
Built in mounting holes for surface or recess mounting
Can be mounted portrait or landscape
VESA 100 standard mounting hole pattern
System Cooling
Fanless
Chassis Dimensions
(W x H x D)
404.1mm x 320.1mm x 36.7mm
15.91" x 12.60" x 1.45"
Power over Ethernet Plus (PoE+)
Power Options
IEEE 802.3at-2009 compliant Power over Ethernet Plus (PoE+)
Customers who order the POE+ option must have a midspan POE+ injector or POE+
switch, that is capable of providing at least 30W per port to operate DisplayVue™ A15,
sold separately
12VDC
12V DC input via 5.5mm barrel jack power connector
Customers who order the 12VDC option must have 12VDC source or an AC adapter to
operate DisplayVue™ A15, sold separately
ENVIRONMENT
Operating Temperature
-10°C to 30°C (14°F to 86°F)
Non Operating Temperature
-30°C to 85°C (-22°F to 185°F)
11
External Overview
Front Bottom
Figure 1
Front Bottom External View
Two USB 2.0 ports
Keyhole push-button momentary power switch
Rear Top/Back
Figure 2
Rear Top/Back External View
Top cable knockout inlet access to Ethernet port or power connector.
Rear cable inlet access to Ethernet port or power connector.
12
Mechanical Dimensions
Figure 3
Exterior Mechanical Dimensions
13
Recess Mounting
DisplayVue™ can be easily recessed mounted inside a wall without the use of proprietary
brackets or mounting hardware. All that is needed is the appropriate screw and anchor for
the wall. By removing the cover glass on DisplayVue™, you have access to the internal recess
mounting holes that can be used to mount DisplayVue™. Refer to the figure below for the
mounting hole locations and dimensions of the chassis.
Figure 4
Recess mounting information for in-wall installation
Surface Mounting
DisplayVue™ can be easily surface mounted onto a wall without the use of proprietary
brackets or mounting hardware. All that is needed is the appropriate screw and anchor for
the wall. By removing the cover glass on DisplayVue™, you have access to the internal
surface mounting holes that can be used to mount DisplayVue™. Refer to the figure below for
the mounting hole locations and dimensions of the chassis.
Figure 5
Surface mounting information for on-wall installation
14
VESA Mounting
DisplayVue™ incorporates a VESA 100 standard mounting hole pattern, 100mm x 100mm, at
the back of the system.
What’s Included
In addition to the DisplayVue™ A15 system itself, the following standard items are included.
•
•
•
•
•
Figure 6
1x Power Cord
1x Cover Glass Pry tool
1x Driver CD
1x Operating System Installation CD
DisplayVue™ A15 Manual
Items included with DisplayVue™ A15
Installation
Overview
This chapter provides a quick setup guide to get your DisplayVue™ A15 up and running.
Follow these steps to ensure proper operation of DisplayVue™ A15. Failing to follow proper
operating procedures can and will void the factory warranty.
This guide assumes that your DisplayVue™ A15 has come to you with processors, memory,
storage and operating system preinstalled. If your system is not already fully integrated with,
system memory, storage, etc., contact us at [email protected] or call us toll-free at 1877-722-1116 for more information.
Unpacking
When removing DisplayVue™ A15 from the box, take note of any damage that might be on
the box or the actual system itself. If there is damage, save the box and file a claim with the
shipping carrier immediately.
Find a suitable work area that you will use to work on DisplayVue™ A15. This area should be
situated in a clean, static-free, dust-free environment that is well ventilated. Avoid areas
where heat, electrical noise and electromagnetic fields are generated.
15
Removing the Cover Glass on DisplayVue™ A15
The cover glass on DisplayVue™ A15 is secured to the system with four clips that make it
difficult for average users to remove with their fingers. The added force required to remove
the glass is necessary in order to deter the public from tampering with DisplayVue™ A15.
Included with DisplayVue™ A15 is a pry tool that can be used to remove the cover glass from
the chassis. Do not use any other device to remove the glass from DisplayVue™ A15, as this
may cause damage to the chassis and glass. Such damage is not covered under the warranty.
To remove the cover glass, insert the broad end of the pry tool into the notch opening near
the USB ports. While holding the glass, to prevent it from falling, twist the pry tool as if you
were turning a key in a door. This twisting action will release this corner of the cover glass
from the clip. Work your way all around the border of the glass, using the same twisting
motion, until all four clips have been disengaged.
Figure 7
Removing the cover glass from DisplayVue™ A15
Installing the Cover Glass on DisplayVue™ A15
Using two hands to hold the cover glass securely, carefully line up all four posts on the back of
the glass with the receiving clips inside the chassis. Once lined up, use approximately 5lbs of
force to push all four posts into the clips.
Powering on DisplayVue™ A15
The BIOS for DisplayVue™ A15 is configured to automatically turn it on when power is
applied. If for whatever reason it does not power on, you can turn on DisplayVue™ by
depressing the keyhole push-button momentary power switch found in Figure 1.
Power over Ethernet plus (PoE+) power option
If your DisplayVue™ A15 system is configured to be powered by Power over Ethernet plus
(PoE+), you must have a PoE+ switch or midspan PoE+ injector that is IEEE 802.3at-2009
16
compliant and provides at least 30W per port. Using a standard Category 5 patch cable,
simply plug one end into a powered port on your switch or injector and the other end into
DisplayVue™ A15 Ethernet port which can be found at the back of the system, refer to Figure
2.
DisplayVue™ A15 should power up automatically and boot into the operating system.
12VDC AC Adapter power option
If your DisplayVue™ A15 system is configured to be powered by an AC adapter with 12VDC,
simply plug the barrel plug connector from the AC adapter into the barrel jack which can be
found at the back of the system, refer to Figure 2.
DisplayVue™ A15 should power up automatically and boot into the operating system.
Connecting DisplayVue™ A15 to your Network
Power over Ethernet plus (PoE+) power option
If your DisplayVue™ A15 system is configured to use Power over Ethernet plus (PoE+), simply
connect your PoE+ switch or midspan PoE+ injector to your network using a Category 5 patch
cable. The powered CAT5 line from the PoE+ switch or midspan injector will provide data and
power to DisplayVue™ A15.
12VDC AC Adapter power option
If your DisplayVue™ A15 system is configured to use an AC adapter, then connect the
Ethernet port found at the back of the system to your network.
Working with USB Port Blockers (optional)
As an option you can order USB port blockers to prevent unwanted access to the USB ports
on DisplayVue™ A15. A separate key is also available for purchase for authorized users.
These locks are color coded so only like colors will work together. For example only gray keys
will only work with gray locks.
The USB port blocker system is comprised of a “key” and “lock” assembly which plugs into the
USB port. To install the port blockers on your unit, you must install a lock on to the key. Then
insert the lock into the corresponding USB port and release the latch. The lock should remain
in place, inside the USB port.
To remove the lock, simply insert the key without a lock installed into the lock inside the USB
port. Push the latch forward on the key to “grab” the lock and simply pull out.
Figure 8
Installing port blockers in DisplayVue™ A15
17
Care and Maintenance
Restart/Shutdown Your Device
If possible, it is always a best practice to restart or shut down your device from within the
operating system. Disconnecting power while the system is running is not recommended and
can lead to operating system corruption.
If you are unable to access the operating system to turn off the device, then using a small
object, such as the pointed end of the included pry tool , depress the keyhole push-button
momentary power switch found in Figure 1 for approximately 10 seconds. The system should
then turn off.
To power the system back on after manually shutting it down, simply depress the same
keyhole push-button momentary power switch.
Caring for your Device
Taking good care of DisplayVue™ A15 will ensure trouble-free operation and reduce the risk
of damage.
•
•
•
•
•
•
•
•
Keep your device away from excessive moisture and extreme temperatures.
Do not place anything on top of your device or drop objects on your device.
Do not drop your device or subject it to severe shock.
Do not subject your device to sudden and severe temperature changes. This could
cause moisture condensation inside the unit, which could damage your device. In the
event of moisture condensation, allow your device to dry out completely before use.
Avoid touching the cover glass or display with sharp objects to prevent damage.
Never clean the interior of DisplayVue™ A15 while powered on. Use a soft, lint-free
cloth to wipe the screen and the exterior of your device.
Do not use paper towels to clean the screen.
Never attempt to disassemble, repair or make any modifications to your device.
Disassembly, modification or any attempt at repair could cause damage to your
device and even bodily injury or property damage and will void the warranty.
Cleaning
When necessary, a vacuum can be used to remove dust and debris from the inside of
DisplayVue™ A15 using an ESD safe vacuum cleaner.
The painted surfaces and removable cover glass of DisplayVue™ A15 can be cleaned using a
soft cloth moistened with a mild window detergent.
The bare polarizer on the LCD can be cleaned using a lint free cloth made from polyester or
cotton, moistened with water and/or isopropyl alcohol. If you have a device with
touchscreen, the touchscreen overlay can be cleaned in the same manner. When cleaning
the polarizer or touchscreen overlay, only use straight line motions. Do not use circular
motions when cleaning either of these surfaces. After using the moistened cloth, use a dry
cloth to remove any excess liquid on the surface.
Do not use any harsh chemicals on any surface of DisplayVue™, such as acetone, ethyl
alcohol, ethyl acid or methyl chloride. Doing so could cause permanent damage and void the
warranty.
18
Notes
19
Warranty and Support
Warranty
1. LIMITED WARRANTY - Enoch Systems, LLC ("Enoch Systems") warrants its products, if properly used and installed, to
be free from defects in material and workmanship for a period of time detailed below from the date of Enoch Systems’
invoice. A further 90-day warranty grace period is granted upon the respective expiration of the labor and parts
warranty period specified herein. This limited warranty applies only to the original purchasers of Enoch Systems'
products* who are Reseller/Distributors of Enoch Systems ("Reseller/Distributor").
DisplayVue: Enoch Systems provides a one-year warranty for labor and one-year warranty for parts.
Other products: Special warranty terms shall apply and will be indicated in each specific product purchase orders'
corresponding invoices. In the absence of such special warranty terms, the warranty terms set forth above for
DisplayVue products shall apply.
2. WARRANTY VOID CONDITIONS - This limited warranty does not cover any failure(s) or defect(s) caused by misuse,
accident, abnormal or unusually heavy use, improper packaging or handling, neglect, abuse, alteration, improper
installation, unauthorized repair or modification, improper testing or causes external to the product such as, but not
limited to, excessive heat or humidity, power failures, power surges or acts of God. This limited warranty will be void if
evidence is seen of screw holes created by Reseller/Distributor, “warranty void if removed” stickers are broken or
tampered, burned-out chips, more than four broken wires, evidence of repair work performed or damage caused by a
party other than Enoch Systems. This limited warranty does not cover expendable components, any software supplied
by Enoch Systems, any experimental or developmental products, compatibility issues with other hardware and
software products introduced after the time of purchase, or products or accessories not manufactured by Enoch
Systems. Under no circumstances will Enoch Systems be responsible for other costs associated with product
replacement or repair, such as labor, installation or other costs incurred by the Reseller/Distributor.
3. PRODUCT RETURNS - In the event that a product needs to be returned to Enoch Systems for warranty service, the
Reseller/Distributor must first obtain a RMA (Return Merchandise Authorization) number from Enoch Systems. The
RMA number must be clearly printed on the outside of the box in which the product is returned. Enoch Systems will
not accept any shipment without an RMA number.
After processing an RMA request, Enoch Systems reserves the right to request the total cost of the replacement
products or the actual products itself if Enoch Systems later determines it to have sustained damage through actions
of the Reseller/Distributor.
4. RMA REQUIREMENTS - The Reseller/Distributor must supply the following information to Enoch Systems to obtain
an RMA number: invoice date, invoice number, product model name, serial number and reason for return. RMA
number will become void if the product it covers is not received by Enoch Systems within 30 days after the RMA
number is issued. When returning a product for RMA, Reseller/Distributor must ship with freight prepaid; include in
the box a copy of the original invoice and a detailed note describing the problem. Reseller/Distributor must also make
sure the RMA number is clearly marked on the outside of the box. All RMAs must be returned in the products' original
packaging.
5. RETURN FOR CREDIT - Defective or DOA (Dead on Arrival) Products may not be returned for credit. Only
repair/replacement is allowed for defects/DOAs.
6. REPLACEMENT CONDITIONS - All product replacements are subject to quantity available in Enoch Systems stock. If
Enoch Systems does not have stock to replace the returned products, Enoch Systems shall have at least 30 days to
manufacture and replace the returned products.
7. OUT-OF-WARRANTY SERVICE - Upon expiration of the aforementioned limited warranties, Enoch Systems may
provide additional services from the date of expiration subject to additional charges. Enoch Systems shall have the
option to replace defective products with refurbished or functionally equivalent products in the event that Enoch
Systems determines, in its sole discretion, that a repair is impracticable. Reseller/Distributor shall pay for all shipping,
service, parts, and other charges associated with out-of-warranty services.
8. CANCELLATIONS - A cancelled order will be subject to a cancellation charge of an amount of 15% of the total order
amount.
9. WARRANTY EXCLUSIONS - Enoch Systems’ warranty policy does not include products intended for OEM/ODM
distribution or refurbished products and does not cover server semiconductor components and third party
components including but not limited to CPU socket pins, chipsets and processors.
10. DISCLAIMER OF WARRANTY - Except as specified in this warranty, Enoch Systems disclaims all other warranties,
express or implied including, but not limited to any implied warranties of merchantability or fitness for a particular
purpose. To the extent an implied warranty cannot be excluded, such warranty is limited in duration to the express
warranty period. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an
implied warranty lasts, the above limitations may not apply.
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11. LIMITATION OF LIABILITY - Enoch Systems’ liability under this, or any other warranty, implied or express, is limited
to repair, replacement or refund. In no event will Enoch Systems be liable for direct, special, incidental, or
consequential damages however caused and regardless of the theory of liability including, but not limited to, lost
profits, downtime, goodwill, damage to or replacement of equipment and property, and any costs of recovering,
reprogramming, or reproducing any document or data stored in or used with a system containing this product. Some
states or jurisdictions do not allow limitation or exclusion of consequential or incidental damages thus the above
limitation may not apply.
* "Enoch Systems’ Products" are defined as products developed and manufactured solely by Enoch Systems and do
not include products, components, or software supplied by third parties.
Support
For technical support or warranty support go to Enoch Systems’ website for the most up to
date information at www.enochsystems.com
When contacting us, have the following information ready.
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Product name and serial number
Invoice or order number information
Detailed information of the installed software (operating system, version, application
software, etc.)
A complete description of the problem
The exact wording of the error messages
Contact Information
Enoch Systems, LLC
1302 Exchange Dr. Suite 100
Richardson, TX 75081
Phone: 1-877-722-1116
Fax: 469-621-0146
Email: [email protected]
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Notes
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Corporate Headquarters
Enoch Systems, LLC
1302 Exchange Dr. Suite 100
Richardson, TX 75081
USA
www.enochsystems.com
Tel:
469-916-8318
1-877-722-1116
Fax:
469-621-0146