NPG | CANADA SUPPLIER MANUAL 1 May 2014

Transcription

NPG | CANADA SUPPLIER MANUAL
May 2014
1
TABLE OF CONTENTS
Contents
Page
Importing into Canada.…………...…………………………………………...
3
Order Details.……….…………………………………………………….…...
4
Distribution Center and Canada Store Details……………………………...
5
Canada Trade Agreements.…………………………………………………..
6
EDI Details……………………………………………………………………...
7
EDI Mapping……………………..………………………………………….….
8
Canada Testing and Labeling/ Packaging Requirements………………….
10
Additional Resources/ NPG Contacts……………...……………………..…
11
Supplier Importation Resources……………..………………..……………..
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Appendix 1: Nordstrom Canada Full Line and Rack Compliance Manual
A1
Appendix 2: Nordstrom Canada Routing Guide……………………………
A2
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NPG | CANADA
SUPPLIER MANUAL
Importing Into Canada
We would like to take this opportunity to let you know information pertaining to the NPG Canada process. For
additional information that is not found in this document, you can reference our Canada Supplier site:
www.nordstromsuppliercanada.com. Please note, the NPG Canada Supplier Manual is intended to be used in
conjunction with the existing NPG requirements located on the Nordstrom Supplier site:
www.nordstromsupplier.com
Each supplier is assigned a ‘status’ (e.g. VI, NI-FOB, NI-FCA, EXW) based on their current Canada
capabilities.
Vendor Imports (VI) – is a Nordstrom classification of Suppliers for Canada, indicating the Supplier will deliver
merchandise to Canada without Nordstrom assistance. The Supplier will take care of all associated import liability
and duty costs and may use a Subsidiary, Distributor or other means.
Nordstrom Imports – Free on Board (NI-FOB)**– is a Nordstrom classification of Suppliers for Canada
indicating that the Supplier pays for transportation of goods to the consolidation point, including origin charges.
Nordstrom will be responsible for the cost of freight transport, insurance, unloading and transportation from the
consolidation point to the final destination, customs clearance, duty and taxes, and act as importer of record.
Nordstrom Import – Free Carrier (NI-FCA) for US Sourced only** – is a Nordstrom classification of Suppliers
for Canada, indicating the Supplier is not able to deliver merchandise to Canada themselves, and that Nordstrom
will be responsible to import the Supplier merchandise from the US into Canada. Nordstrom will incur the costs
and liability for international transportation, customs clearance, duty and taxes, and act as importer of record.
Nordstrom Imports – Ex Works (NI-EXW)**– is a Nordstrom classification of Suppliers for Canada indicating
that Nordstrom takes possession of the merchandise at the supplier’s factory or warehouse. Nordstrom will be
responsible for all risk and costs associated with the pickup and transportation from the pickup point to the final
destination including customs clearance, duty and taxes, and act as importer of record.
THE STATUS DETERMINES KEY NEXT STEPS IN THE SHIPPING PROCESS
STATUS
VI (Vendor Imports) goods into CA
• Nordstrom takes possession of product in CA (CA Sourced)
WHAT IT
MEANS
CANADA
Domestic
Canada
supplier that
fulfills
orders in
CA
Distributor
Subsidiary
3rd Party
company that
fulfills order in
CA
Company
within the
‘Parent’
company that
fulfills order in
CA
NI- FOB
• Nordstrom takes
possession of goods
off-shore
NI - FCA
• Nordstrom takes
possession of goods
in the US
NI - EXW
• Nordstrom takes
possession of
goods off-shore
Supplier pays for all
costs up to delivery to
origin consolidator
Supplier pays for all
costs up to turnover of
freight in the US
Nordstrom pays for
all costs after pickup
from supplier factory
or warehouse
DDP (Deliver Duty
Paid)
Supplier fulfills order,
imports into CA and
delivers to our CA
DC. (‘importer of
record’ & pays duties
& taxes at borders`)
Must itemize
GST/HST as line
item on invoice
**HTS Codes (Harmonized Tariff Schedule) – When Nordstrom acts as the Importer of Record, HTS codes are assigned when production specs are
finalized per style. Please see the NPG Supplier Procedures Manual for details on information required from suppliers.
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NPG | CANADA
SUPPLIER MANUAL
Order Details
Purchase Orders Process – Purchase orders for Canada will be separate from the US and will be written by your
existing Nordstrom contacts and using the existing the supplier/vendor number. Vendor specific UPC/EAN
numbers will be used in writing orders where appropriate. Under no circumstances can merchandise from more
than one PO be put in the same carton.
GST/HST Canada – For suppliers who are Delivered Duty Paid (DDP), it is required that they specify costs for
GST/HST as a separate line item on the invoice.
PO Changes – Nordstrom is excited to be able to offer additional functionality with regards to PO changes for our
Canada orders. Suppliers will now have the option to receive just the changes via the 860 or an 850 full
replacement (850FR). Please note it is one or the other. Nordstrom will be unable to switch back and forth
between the types of changes. NPG vendors currently set up to receive the 850FR will continue to receive the
850FR in the current scheduled manner.
PLEASE NOTE: NI-FOB Suppliers must become EDI enabled with one of the two NPG certified providers and will
only receive the 850FR. They do not have the option of receiving the 860.
Store Pack Orders – All Canada orders must be packed by store.
• Pack merchandise by store in purchase order sequence.
• Do not mix merchandise for more than one store within the same carton.
• Do not put merchandise from more than one purchase order in the same carton.
• Mixed colors and sizes in a Store Pack carton are permitted.
• Store markings are required on store packed orders.
Ticketing – For Canada ticketing details, please reference the Canada Purchase Order. It is the manufacturer’s
responsibility to ticket merchandise with the tickets that come on each PO. Please do not mix tickets from other
orders as Canada and US tickets will look the same except with different retail prices.
Payments – For terms of sale FOB (country outside of US or Canada) or EXW:
• Bill to party must be Nordstrom Canada Retail Inc. address: 1301 2nd Ave, Suite 300, Seattle, WA 98101
• Consignee for shipments imported by Nordstrom must be Nordstrom Canada Retail Inc.
• Send 2 copies of commercial invoice, 1 summary packing list, and a copy of the FCR or AWB in PDF format by
email to: [email protected]
• Payments will be made per the terms of the Purchase Order
• GST/HST costs must be noted as a separate line item
Consolidation – The booking process for Canada orders is the same as for US bound Purchase Orders. Details
are outlined in the International Shipping section of the NPG Procedures Manual. Please deliver both Canada and
US orders together to the forwarder when possible as this will help minimize vendor paid origin consolidation
charges. When delivering both US and Canada Purchase Orders, you must keep the Canada and US cartons
separate and provide the required commercial documents for each shipment destination.
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Distribution Center and Canada Store Details
Distribution Center and Store Numbers – Nordstrom will be using 3rd party logistics provider National Logistics
Services (NLS). Their numeric designation will be 868.
Store
830
831
832
834
835
833
Name and Address
Chinook Center - 6455 Macleod Trail SW, Unit 2150, Calgary, Alberta T2H 0K8
Rideau Centre - 1 Mackenzie King Bridge, Ottawa, Ontario K1N 9J7
Pacific Centre - Vancouver, B.C.
Yorkdale Centre – Toronto, Ontario
Eaton Centre – Toronto, Ontario
Sherway Gardens - Toronto, Ontario
DC
868
Name and Address
Nordstrom Canada DC c/o National Logistic Services – 110A Iron Street, Etobicoke, ON M9W5L9
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Opening
Fall 2014
Spring 2015
Fall 2015
Fall 2016
Fall 2016
Spring 2017
NPG | CANADA
SUPPLIER MANUAL
Canada Trade Agreements
Duty Free Eligible Style/Shipment – countries with a preferential trade agreement with Canada create favorable
conditions for our suppliers and for Nordstrom Canada Retail Inc (NCRI). At costing, indicate to NPG that a certain
style or styles qualify for duty free treatment. When NCRI imports, we may request the trade agreement certificate
in advance of shipping, but at time of shipment, a complete set of commercial documents including the documents
required for preferential duty treatment must be submitted to Nordstrom’s carrier. For the most up to date
information, always reference the online NPG Supplier Procedure Manual located at
www.nordstromsuppliercanada.com.
Trade Agreement Production Verification – It is an expectation by Nordstrom that our suppliers educate
themselves on duty free eligible agreements and are able to document the manufacturing process. A request by
Canada Border Services Agency / Nordstrom for production verification must be met in a timely manner.
Information on Canadian free trade agreements is available at: http://www.international.gc.ca/trade-agreementsaccords-commerciaux/agr-acc/fta-ale.aspx?lang=eng.
FREE TRADE AGREEMENT
North American Free Trade
Agreement ( NAFTA)
North American Free Trade
Agreement tariff preference
lever (NAFTA TPL)
(only applies to cotton, manmade fiber and wool)
DEFINITION
REQUIREMENTS
Products that originate in the
United States or Mexico
Products manufactured in the
United States or Mexico with
non-originating components
(fabric)
Supplier must follow the NAFTA product specific rules of
origin and complete the NAFTA certificate of origin with
Nordstrom Canada Retail Inc. (NCRI) as the importer.
Supplier must follow the NAFTA product specific rules of
origin and complete the NAFTA TPL Exporter’s Certification
of Non-Origination Textile Goods.
Mexican suppliers must also provide the Certificate of
Eligibility (COE) issued by the Mexican government.
Colombia Free Trade
Agreement
Products manufactured in
Colombia of Canadian or
Colombian origin components
Supplier must follow the Colombian FTA product specific
rules of origin and complete the exporter’s certificate of
origin with Nordstrom Canada Retail Inc. (NCRI) as the
importer.
Canada - Jordan Free Trade
Agreement
Products assembled in Jordan
Supplier must follow the Jordan FTA product specific rules
of origin and complete the exporter’s certificate of origin with
Nordstrom Canada Retail Inc. (NCRI) as the importer.
Products assembled in a LDC
Supplier must follow the Canada-LDCT product specific
rules of origin and complete the exporter’s Textile and
Apparel Goods Origination in a Least Developed Country
(LDC) Certificate of Origin (form B255(E)) with Nordstrom
Canada Retail Inc. (NCRI) as the importer.
Canada - Least Developed
Country Tariff (LDCT)
48 LDCT countries - e.g.
Bangladesh, Cambodia
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EDI Details
EDI Sender/Receiver Information – We will be establishing new EDI ID’s for our Canadian division as follows:
Nordstrom Import - NPG – 810, 850, 850FR, 860, vendor 856 and 997
ZZ / NORDINTL
Nordstrom Domestic – FLS/Rack/N.Direct – 810, 850, 850FR, 860, vendor 856, 997
ZZ / NORDJWN
Provider ASN – P856, 997
12 / 2063032641
Carrier – 212, 214, origin 856 (O856), 997
12 / 2062335525
Our VAN will remain Inovisworks.
Please note, if you use an existing third party in Canada for EDI, no changes are needed.
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NPG | CANADA
SUPPLIER MANUAL
EDI Mapping
EDI Mapping 850/860 – The EDI structure and requirements will remain the same as our existing formats with a
few additional codes as follows for the 850/860:
IMPORT - NPG
BEG01 – for 850FR option only
01 – Cancel
07 – Duplicate
ITD02 – changed to
15 – Receipt of Goods (ROG)
FOB02 and FOB06 – new codes
CN – Consolidator
UO – US Origin (after loading on equipment)
TD504 – new codes
D – Mail
R – Rail
AE – Air Express
REF = 4D – Purchase Type – new codes
BACK - Backhaul
CFR - Cost & Freight
DLV - Delivered
EXW - Exit Works
FCA - Free Carrier
PUP - Pick-up
DOMESTIC - FLS/Rack/N.Direct
BEG01 – for 850FR option only
01 – Cancel
07 – Duplicate
ITD02 – changed to
15 – Receipt of Goods (ROG)
FOB02 and FOB06 – new codes
CN – Consolidator
UO – US Origin (after loading on equipment)
TD504 – new codes
D – Mail
R – Rail
AE – Air Express
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NPG | CANADA
SUPPLIER MANUAL
EDI Mapping
EDI Mapping 810 and 856 – The EDI structure and requirements remain the same with the following differences
for the 810/Invoice:
ITD01
Now ‘15’ Receipt of Goods (ROG)
Example: ITD*15*3*****45~
IT106/IT107
A valid UPC/EAN which matches the original 850/PO will need to be sent on all invoices for the Canadian division.
Nordstrom will no longer be able to accept just a style code/number (qualifier VA).
Example: IT1*1*28*EA*2.45*PE*UP*444444444444~
CAD07/CAD08
The vendor Bill of Lading number (BOL) is now a mandatory field on all invoices for the Canadian division. The
BOL sent must match the ASN sent for the same shipment.
Example: CAD*C***CAIE***BM*11112223334455~
VAT
If applicable, the VAT information should be sent in the SAC segment at the summary level of the 810.
1. SAC02 Tax Charge Code sent in the SAC02 must
match SAC15
D360 - GST or HST
H770 – QST or PST
3. SAC15 segment must state 2 byte Provincial Code
and tax description GST, HST or QST for description
2. SAC05 segment assumes the decimal point
Province/Territory
Alberta
British Columbia
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon
Provincial Alpha Codes (SAC15)
Example:
$135.75 would be sent as 13575
$100.00 would be sent as 10000
Abbreviation
AB
BC
MB
NB
NF
NT
NS
NU
ON
PE
PQ
SK
YT
Example
SAC*C*D360***45000*******02***BCHST~
SAC*C*H770***6500*******02***ONQST~
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Canada Testing and Labeling/ Packaging Requirements
Compliance – Canadian requirements differ than US in labeling, testing of textiles and restricted banned
substances.
All testing programs have been updated as of September 2013; all changes are effective for all Fall/Anniversary
2014 products.
The major changes include required testing for:
• Flammability (Canadian requirement) on all textiles including apparel, scarves, hats, socks & hosiery, footwear &
home products
• Fiber content testing for apparel
Nordstrom Performance Specifications (NPS) have been updated to include Canadian regulations for the
following:
• Apparel
• Children’s Apparel
• Accessories
• Socks and Hosiery
• Jewelry
• Home Textiles
• Home Hard Goods
• Adult Footwear
• Children’s Footwear
Please visit NordstromSupplier.com to review the details of these changes:
https://www.nordstromsupplier.com/NPG/productintegrity.html
If you have any questions, please contact Susan Matter, Product Integrity Manager, via e-mail at
[email protected]
Labeling and Packaging – It is a regulatory requirement to have both RN and CA registration number on our
product.
Canada is a bi-lingual country (English and French). Therefore, NPG has translated the following labels types in
our tech pack and updated label ID numbers on tech packages:
• Care Instructions
• Country of Origin
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Additional Resources/ NPG Contacts
General Questions – email NPG Supply Chain at [email protected].
Compliance Manual & Routing Guide – www.nordstromsuppliercanada.com.
Nordstrom Supplier Compliance Contact Information – Nordstrom Supplier Compliance Hotline
(877-444-1313) between the hours of 8:00 am and 4:00 PM Pacific Standard Time, Monday through Friday.
Nordstrom Customs Compliance – Email [email protected] for questions regarding: NAFTA, Dutyfree Certificates of Origin/Eligibility and general customs compliance requirements for suppliers when Nordstrom
is Importer of Record.
NPG Compliance – Email [email protected] for questions regarding hangers, tickets, packaging,
cartons, EDI status, EDI mapping, confirmation of EDI transmissions and enablement process as well as
questions on GS1 128 and ASN. Also, please contact NPG Compliance for any general inquiries, missing EDI
data, inaccurate/missing units or a missing purchase order.
Nordstrom Transportation – Select option 4 or email [email protected]. For questions specific to Routing
Guide including Routing, Carriers, Store/DC List, select option 1. To schedule a Volume Load Pick Up, select
option 2. For questions specific to Freight Agreements, select option 3. For questions specific to Freight
Chargebacks, select option 4.
Nordstrom Accounts Payable – For DDP Canada, FCA (U.S.A.), domestic (Canada), or NRI --- Select option 5
or email [email protected] for questions regarding amount or timing of invoice payments, chargebacks,
or any other accounts payable related issues. For FOB and EXW, contact [email protected] for any
payment, invoice, or claim questions.
For FOB and EXW Suppliers, below are the Notify Party and Consignee Details:
Notify Party – Documents/Arrival Notices can be
sent to [email protected]
Consignee
Nordstrom Canada Retail Inc.
c/o National Logistics Services
110A Iron Street
Etobicoke, ON M9W 5L9
Attn: Custom Brokerage Dept
Toronto Branch - YYZ
55 Standish Court 11th Floor
Mississauga, Ontario L5R 4A1
P# 905-290-4322
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SUPPLIER MANUAL
Supplier Importation Resources
Ticket & Labeling Resources – Labeling
requirements are communicated in the tech-pack.
Ticketing is driven from the PO. If you need
assistance in becoming compliant with ticketing and
labeling, you can contact the below resources:
Tax Resources – If you need assistance with tax
services, you can contact the below resources:
Ernst & Young LLP
Deidre Feist, GST/HST Consultant
Pacific Center, 700 West Georgia Street,
P.O. Box 10101
Vancouver, BC V7Y 1C7 Canada
P#: 604-891-8452 | Blackberry 604-992-0190
Email: [email protected]
Fineline
Customer Service
800-500-8687
[email protected]
www.finelinetech.com
Wolrige Mahom LLP
BDO Dunwoody
Non-Resident Importer (NRI) Resources – For current US LDP Suppliers who would like to have DDP import
status into Canada, suppliers may need to become a Non-Resident Importer (NRI). A NRI is a business located
outside of Canada that ships goods to customers in Canada. A NRI is the importer of record and is responsible
for payment of duties/taxes. This also includes record keeping requirements and compliance. More detailed
information can be found at Canada Revenue Agency’s website:
http://www.craarc.gc.ca/E/pub/gp/rc4027/README.html.
Being an NRI allows companies to compete in the Canadian market without the need for capital investment in
Canada, such as manufacturing and distribution facilities and sales offices.
Key considerations:
• Business Number
• Valuation
• HS Tariff Classification
• Tariff Treatment
• Goods and Services Tax (GST)
• Canadian Customs Clearance
• Maintenance of Records
• Compliance
Need Help?
It is highly recommended you contact a Broker for assistance in becoming NRI
and GST registered. Below are a few Brokers who can help:
Expeditors Canada Inc.
Contact: Robert Spitz
55 Standish Court, 11th Floor
Mississauga, Ontario L5R 4A1
P# 905-290-6000
BGL Brokerage LTD
Contact: Mike Barriere
203-15252 32 Avenue
Surrey, B.C. V3S 0R7
P# 604-541-2311
UPS Canada
Contact: Dairon Campbell
10 Queen Street
Fort Erie, Ontario L2A 6M4
P# 905-994-5378
Livingston International
Contact: Patti Anderson
1140 West Pender Street, Suite 720
Vancouver B.C. V6E 4H5
P# 604-685-3555 ext. 8038
Toll Free# 800-663-0301 ext. 8038
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Nordstrom Canada Full Line and
Rack Compliance Manual
Updated: November 1, 2013
SECTION 1
INTRODUCTION........................................................................................................... 5
Our Strategy ......................................................................................................................................... 5
How to Get Started ............................................................................................................................... 5
How to use this manual ........................................................................................................................ 6
Nordstrom Supplier Compliance Contact Information .......................................................................... 7
Canadian Resources ............................................................................................................................ 8
Children’s Safety Requirements ........................................................................................................... 9
Nordstrom Partnership Guidelines ..................................................................................................... 14
Vendor Administered Quality Procedures .......................................................................................... 17
Labelling ............................................................................................................................................. 19
SECTION 2
EDI REQUIREMENTS ................................................................................................. 23
Required Electronic Documents ......................................................................................................... 23
EDI Sender/Receiver ID’s .................................................................................................................. 24
UPC Catalog ....................................................................................................................................... 25
Advance Ship Notice Requirements................................................................................................... 26
SECTION 3
INVOICING AND CLAIMS.......................................................................................... 28
Invoice Requirements ......................................................................................................................... 28
EFT Payment and EDI 820 Payment Remittance Advice .................................................................. 30
SECTION 4
FULL-LINE STORES (FLS) – FLOOR READY ............................................................ 31
FLS UPC/Retail Ticketing Policies ..................................................................................................... 31
FLS Ticket Requirements ................................................................................................................... 31
Approved Ticket Providers ................................................................................................................. 33
Approved Care Label Providers ......................................................................................................... 33
FLS Ticket Samples ........................................................................................................................... 34
Sample VICS Hangtag Ticket ............................................................................................................. 34
Return Hang Tags .............................................................................................................................. 39
Hang Tag Requirement ...................................................................................................................... 40
FLS Hanger Requirements ................................................................................................................. 41
Approved Hanger Providers ............................................................................................................... 43
SECTION 5
RACK – FLOOR READY ............................................ 44
RACK UPC/Retail Ticketing Policies .................................................................................................. 44
RACK Ticket Requirements ............................................................................................................... 44
Approved Ticket Providers ................................................................................................................. 47
RACK Hanger Requirements ............................................................................................................. 52
SECTION 6
PACKAGING AND CARTON LABEL REQUIREMENTS.............................................. 53
General Packaging Specifications ...................................................................................................... 53
Packaging Materials ........................................................................................................................... 54
Fragile Items: Glass, Stemware, and Ceramics ................................................................................. 54
Furniture ............................................................................................................................................. 54
Master Packing ................................................................................................................................... 55
Carton Specifications.......................................................................................................................... 55
Weight and Dimensions ..................................................................................................................... 55
Carton Label Requirements for NON-EDI Shipments ........................................................................ 56
GS1-128 Shipping Label .................................................................................................................... 56
SECTION 7
RESERVE STOCK (RS) GUIDELINES .......................................................................... 60
Vendor Compliance – Reserve Stock ................................................................................................ 60
Folding Guidelines – Reserve Stock .................................................................................................. 61
Packaging and Labeling Requirements – Reserve Stock .................................................................. 94
Shipping Carton Specifications - Reserve Stock .............................................................................. 100
Sealing and Marking Cartons - Reserve Stock ................................................................................ 101
SECTION 8
MISCELLANEOUS POLICIES ................................................................................... 103
Alterations ......................................................................................................................................... 103
Gift Acceptance Policy ..................................................................................................................... 103
Expense Offset Policies ................................................................................................................... 103
Floor Ready Merchandise (FRM) Contact Sheet ............................................................................. 104
Affix Sample Ticket (s) here for approval.EDI Non Compliant Inquiries .......................................... 104
EDI Non Compliant Inquiries ............................................................................................................ 105
Glossary of Terms and Definitions ................................................................................................... 107
Notice of Disclaimer.......................................................................................................................... 113
SECTION 1
INTRODUCTION
Our Strategy
At Nordstrom, our vendor/supplier relationships have always been a very valuable part of our business.
We are dedicated to ensure that our supplier standards are in agreement with the current direction of the
retail industry. We support Industry-wide technologies that utilize Universal Product Code (U.P.C.),
Electronic Data Interchange (EDI), Voluntary Inter-industry Commerce Standards (VICS), and the GS1
CA standards.
Through the use of this technology and guidelines, Nordstrom can expedite merchandise through the
Supply Chain ensuring an expedited flow from partners to the selling floor, better management of
inventories, increased sales and enhanced customer service. This, in turn, will allow us to continue to
build a more successful and mutually profitable partnership with our suppliers. Our required standards
meet basic industry practices. Your partnership is critical in making this technology work successfully.
How to Get Started
What is EDI? – EDI stands for Electronic Data Interchange. It is the computer-to-computer exchange of
business documents between companies, using a public standard format. Rather than sending paper via
fax or mail, users of EDI can exchange business data directly between computers.
Attention New Suppliers – In order to comply with our program, you must meet all of the requirements
for doing business. If you do not have your technology program in place, please contact Merchandise
Information Compliance department at (877) 444-1313. We expect all shipments to be in compliance with
the basic industry standards as outlined in this manual. Non-compliance will result in an expense offset
fee. See Expense Offset Policies in this manual.
Industry Standard References
There are many resources for helping an organization use EDI. The table below lists a few of the
organizations that can help companies get information in preparation to do EDI.
UPC Ticket Format and Marking
Guidelines
VICS EDI Mapping Guidelines
NRF Color & Size Codes
www.gs1ca.org
Voluntary Inter-industry Commerce Standards (VICS) –
Guidelines for Floor Ready Merchandising www.vics.org
National Retail Federation (NRF) Standard Color & Size
handbook www.nrf.com
Nordstrom Supplier Compliance Manual
Section 1: Introduction
5
How to use this manual
This manual is intended to outline the standards vendor/supplier partners must follow when doing
business with Nordstrom Inc. This manual contains our merchandise technology, purchase order, and
accounts payable policies. See the Routing Guide for distribution and transportation.
Nordstrom Supplier Standards Manual applies to: Nordstrom, Inc and Nordstrom Canada.
Please note that the information in this manual is updated periodically and can change without
notice. We do not recommend that you print any section of this manual. Please refer to the online version
of the Supplier Compliances manuals found at www.nordstromsuppliercanada.com to make sure you
have the most current information available.
Requirements & Responsibilities Summary
This manual includes all requirements for suppliers doing business with Nordstrom:
• Adhere to Purchase Order Terms and Conditions.
• Create EDI documents following the VICS EDI guidelines and the Nordstrom mapping guides.
• Utilize the NRF color and size codes.
• Receive EDI purchase orders.
• Maintain accurate, updated electronic UPC catalog via GXS or InterTrade, our third party service
providers, or other mutually agreed upon transmission method.
• Follow Nordstrom specifications for supplier UPC/Price ticketing, including UPC, GTIN – Global
Trade Item Number or EAN bar code.
• Include Nordstrom Canadian retail price on all tickets.
• Invoice via EDI
• Comply with Accounts Payable requirements for submitting invoices and related correspondence.
• Provide an accurate, complete Advance Ship Notice at the carton level and mark all cartons with
corresponding valid, GS1-128 shipping container labels.
• Provide VICS Floor Ready Hangers in all applicable merchandise.
• Pack your merchandise according to our packaging instructions.
• Follow our Routing Guide including the use of only approved carriers.
• Provide Automatic Replenishment/Quick Response programs on replenishment items as
requested.
• Review our website for updates to the Supplier Compliance Manual.
• Once you are EDI 850 compliant, acceptance of purchase orders by means other than EDI will
result in an expense offset fee.
Required EDI Documents
810 – Electronic Invoice
850 – Electronic Purchase Order
856 – Advanced Ship Notice
GS1-128 – Shipping Container label related to a valid ASN
997 – Functional Acknowledgment
6
Nordstrom Supplier Compliance Contact Information
*Note: The Supplier Compliance teams include all Nordstrom departments that provide input to our
website www.nordstromsuppliercanada.com, this includes the groups listed below.
Future Updates and Communications
Our Compliance Manual can be viewed or downloaded from our Supplier website,
www.nordstromsuppliercanada.com. Please review it periodically for emergency updates. Current
updates will be posted under Vendor Communications on the ‘homepage’ of our website.
Questions regarding this manual should be directed to the Nordstrom Supplier Hotline.
Nordstrom Supplier Compliance Hotline (877-444-1313) between the hours of 8:00 AM and 4:00 PM
Pacific Standard Time, Monday through Friday.
Nordstrom Floor Ready Management, select option 1 or email [email protected]
For inquires regarding: Hangers, Tickets, Packaging, Cartons and Carton Labels as well as ASN
questions
Nordstrom Merchandise Information Compliance, select option 2 or email
[email protected]
For inquires regarding: EDI Setup, Missing PO and FA research and all General Inquires
Nordstrom EDI Group, select option 3 or email [email protected]
For inquires regarding: Technical Transmission of Data and EDI Mapping, for initial EDI Setups
contact Merchandise Information Compliance
Nordstrom Transportation, select option 4 or email [email protected]
Questions specific to the Routing Guide, select option 1
For inquires regarding; Routing, Carriers, Store/DC List
To schedule a Volume Load Pick Up, select option 2
Questions specific to the Freight Agreements, select option 3
Questions specific to the Freight Chargebacks, select option 4
Nordstrom Accounts Payable, select option 5 – contact information found on http://portal.nordstrom.com
For inquires regarding: amount or timing of invoices, payments, charges, or any other accounts
payable related issue, please visit Nordstrom's AP Vendor Inquiry at http://portal.nordstrom.com. If
after using the web, you still need assistance, please send your inquiry and web findings to the
corresponding Vendor Representative in our Accounts Payable Department. For a listing of the
Accounts Payable Vendor Reps, please see the 'Contact Us' section of the website.
Nordstrom Supplier Portal Contact Information - http://portal.nordstrom.com
If you are in need of setting up initial access to the Portal or having problems with your access please
email [email protected].
Vendor Correspondence
Expense offset fee disputes should be identified within 60 days of deduction. We encourage you to
inquire weekly to the expense offset summaries sent from Merchandise Information Chargebacks. All
inquiries should be directed to [email protected]. We request that you do not accumulate
offset fees for inquiry on monthly, quarterly, seasonal, or annual basis. Vendor disputes on deductions
taken will only be researched if the deduction has occurred within 12 months.
7
Canadian Retail Resources
The following references are provided by Nordstrom to you as a courtesy. The information contained
within this document should not be taken as legal advice or as a legal guide to your situation or to any
law, statute, or dealings with public authorities. This list is not comprehensive and is not intended to
reflect all applicable Canadian regulations for any particular products.
Please refer any questions you may have about compliance with Canadian laws to your attorney.
Canadian Resources
Fur Guidelines
Nordstrom expects all of its business suppliers to comply with the applicable laws and regulations of
Canada, as well as those of the respective country of manufacture or exportation. As a Nordstrom
supplier, you are expected to review, understand and comply with these laws and regulations.
Fur products that are imported into, sold and advertised in Canada must be labelled in a manner that is
not false or misleading. Representations that a product is made of or contains fur or hair of an animal
must be accurate and truthful. Nordstrom expects that all fur products, including apparel, footwear,
accessories, handbags, hats, scarves, wraps, gloves, pillows and throws, be labelled in accordance with
this section.
Additionally, Nordstrom will not accept any product that:
• Contains any amount of Asiatic Raccoon (raccoon dog) fur.
• Any product made from raccoon fur, unless the fur originated in North America.
8
Children’s Safety Requirements
All children’s apparel, sleepwear, toys and jewellery that are imported, sold and advertised in Canada
must be tested for safety and meet the requirements set out in the Canada Consumer Product Safety Act
(CCPSA) and corresponding regulations and/or guidance documents.
a) Children’s Apparel and Sleepwear
Children’s apparel must meet the flammability requirements set out in the Textile Flammability
Regulations. Note that children’s sleepwear is separately regulated by the Children’s Sleepwear
Regulations and is exempt from the requirements of the Textile Flammability Regulations.
Children’s apparel must also meet the requirements set out in the Textile Labelling Act and Textile
Labelling and Advertising Regulations to ensure accurate and meaningful labelling information. For
information on textile labelling requirements, please see the ‘General Labelling Requirements’ section
of this manual.
For information on the flammability and labelling requirements related to children’s apparel and
sleepwear, you may consult the following legislation and Health Canada and Competition Bureau
guidance documents:
• Textile Flammability Regulations
http://laws-lois.justice.gc.ca/eng/regulations/SOR-2011-22/
• Textile Labelling Act
http://www.laws.justice.gc.ca/PDF/T-10.pdf
• Textile Labelling and Advertising Regulations
http://lois-laws.justice.gc.ca/PDF/C.R.C.,_c._1551.pdf
• Children’s Sleepwear Regulations
http://laws-lois.justice.gc.ca/eng/regulations/SOR-2011-15/
b) Drawstrings, Ties, Bows and Ribbons
HAZARD
Drawstrings, drawcords, ties, ribbons, etc. can catch on such items as playground equipment, bus
doors, car doors and cribs, dragging the child or possibly wrapping around the neck and strangling
the child.
REGULATIONS
The Canada Consumer Product Safety Act prohibits the sale of products that pose a danger to
human health or safety.
Health Canada guidance documents recommend compliance with ASTM F1816-97 Standard Safety
Specification for Drawstrings on Children’s upper outerwear. The standard can be obtained from
ASTM at http://www.astm.org.
REQUIREMENT
All children’s garments must meet CCPSA safety requirements related to drawstrings.
9
c) Sharp Points and Sharp Edges
HAZARD
Sharp points or edges can puncture, poke or injure a child. Sharp points such as safety pins used
to attach bows or decorative items to the center front neck can puncture the larynx, resulting in
breathing difficulty and possibly permanent damage. Sharp edges on metal hardware can
cause lacerations
REGULATION
The Canada Consumer Product Safety Act (CCPSA) prohibits the sale of products that pose a
danger to human health or safety.
DEFINITION
Sharp Point/ Edge: any object that has a point/edge sharp enough to activate the test device
(sharp point tester) is considered a sharp point. This includes but is not limited to safety pins,
sharp points on metal hardware (rivets, zipper pulls, zipper teeth, hasps, metal tips on belts
and collars), protruding tacks in footwear, star-shaped buttons, hook & loop tape (Velcro), etc
and trims containing metal or glass edges
REQUIREMENTS
• No sharp points, safety pins, or broken needles on children’s garments.
• No pins on folded garments. Use plastic clips as an alternative.
• Hook & Loop tape must meet requirements for Sharp Points Testing.
• No protruding tacks or nails on children’s footwear
d) Small Parts
HAZARD
A child can put a small part in their mouth, which could result in a choking, aspiration or ingestion
hazard.
REGULATION
The Canada Consumer Product Safety Act prohibits the sale of products that pose a danger to
human health or safety.
Health Canada guidance documents recommend that clothing used by a child less than three
years of age should not have small parts or separable components that can detach through
reasonable foreseeable use of the garment. For general guidance on assessing reasonable
foreseeable use, please see the Health Canada Product Safety Laboratory Method M01.1: Test
Procedures to Determine the Mechanical Hazards of Toys – Reasonably Foreseeable Use. While
these test procedures relate specifically to toys, you may refer to their standards for general
guidance.
DEFINITION
Small Parts:
Any part of a garment or accessory that detaches from the garment or accessory
and
Fits into the Health Canada Small Parts cylinder using a force of less than 1 pound
Some Small Parts examples include but are not limited to snaps, buttons, zipper components,
hasps, appliqué, patches, rhinestones, beads, sequins, decorations, embellishments, bows,
bells, male part of velcro strips, etc.
10
Health Canada Small Parts Cylinder
REQUIREMENT
No Small Parts (refer to the Small Parts definition above) on Children’s garments sizes:
• Infant- 0-24 Months
• Toddler- 2-4T
e) Children’s Jewellery
Children’s jewellery must comply with applicable safety and labelling regulations, which include lead
content level limits and testing procedures.
For information on safety and labelling requirements related to children’s jewellery, you may consult
the following legislation and Health Canada and Competition Bureau guidance documents:
• Children’s Jewellery Regulations
http://laws-lois.justice.gc.ca/PDF/SOR-2011-19.pdf
• Health Canada, “Industry Guide for Children’s Jewellery”
http://www.fjata.org/wp-content/uploads/Canada-Industry-Guide-to-Childrens-Jewellery.pdf
• Precious Metals Marking Act
http://www.laws.justice.gc.ca/eng/acts/P-19/
• Precious Metals Marking Regulations
http://lois-laws.justice.gc.ca/eng/regulations/C.R.C.,_c._1303/
• Competition Bureau, “Guide to the Precious Metals Marking Act and Regulations”
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/vwapj/guide-precious-metals-2006-07-04e.pdf/$file/guide-precious-metals-2006-07-04-e.pdf
f)
Children’s Toys
Children’s toys, such as plush toys, soft toys, pull and push toys, toy steam engines, finger paints,
rattles, elastics, yo-yo type balls, and batteries, etc., are required to comply with specific CCPSA
regulations and Health Canada administrative guidance. These regulations address key hazards and
include standards and testing methods specific to certain toy products and toy product categories.
Certain children’s toy products have special regulations that prescribe specific standards, which may
depend on the toy’s design, construction and contents, amongst other features. Regulations may be
applicable to certain toy categories, such as:
• Electrically operated and/or heated toys
• Toys with small parts, metal, glass, wood or plastic edges, and wire frames
11
•
•
•
•
•
•
•
•
•
Toys with safety valves, stops or locking devices
Toys that include spring-wound driving mechanisms, fasteners, enclosures or projectile
components
Stuffed toys
Toys that contain textile or flammable materials
Toys with heated surfaces, parts or substances
Toys containing specific toxic substances or in surface coatings
Toys containing corrosive substances, irritants or sensitizers
Toys containing plastic materials
Science education sets
Certain children’s toys are prohibited from being sold in Canada, including:
• Certain teethers for babies
• Certain kite strings and kites
• Certain lawn darts
• Jequirity beans
For a list of prohibited consumer products, you may consult Schedule 2 of the CCPSA.
The main regulation and administrative guidance addressing children’s toys is the Toys Regulation and
Health Canada’s “Industry Guide for Toys”:
• Toys Regulations
http://laws-lois.justice.gc.ca/eng/regulations/SOR-2011-17/index.html
• Health Canada, “Industry Guide for Toys”
http://www.hc-sc.gc.ca/cps-spc/pubs/indust/toys-jouets/index-eng.php
Certain general hazards and concerns, including the following, are addressed through the Toys
Regulation and other related legislation:
• Electrical and thermal hazards
• Electrically Operated Toys
http://shop.csa.ca/en/canada/appliances/c222-no-149-1972-r2009/invt/27007031972/
• Mechanical hazards
• Flammability hazards
• Auditory and hearing damage hazards
• Health Canada, “Test method to determine the noise level of toys (M04)”
http://www.hc-sc.gc.ca/cps-spc/prod-test-essai/method-engin-ingen-eng.php
• Strangulation hazards
• Suffocation hazards
• Microbiological hazards
• Toxicological hazards
• Surface Coating Materials Regulations
• Science Education Sets Regulations
http://laws-lois.justice.gc.ca/eng/regulations/C.R.C.,_c._934/index.html
• Phthalates Regulations
• Consumer Products Containing Lead (Contact with Mouth) Regulations
http://laws-lois.justice.gc.ca/eng/regulations/SOR-2010-273/FullText.html
12
Stuffed toys
The labelling of stuffing materials and stuffed products, which may include certain stuffed and soft toys, is
regulated by provincial legislation in Ontario, Manitoba, and Quebec. For information on applicable
provincial labelling and other requirements, please consult the provincial legislation and authorities in the
‘Stuffed Articles’ section of the ‘General Labelling Requirements’ section of this manual.
Toys must not contain plant seeds as stuffing material. For further information, you may consult the
following legislation and Health Canada guidance documents:
• Industry Guide for Toys (specific toxic substances)
Toys Containing Magnets
Toys with small powerful magnets pose a recognized health hazard to children. Health Canada
recommends that magnetic toys using powerful magnets never contain loose magnets or magnetic toy
pieces that are small enough to be swallowed. Health Canada does not consider a warning on a toy
package sufficient to protect children from this serious hazard.
Labelling, Advertising, and Packaging
For additional information on labelling, advertising, and packaging of children’s toys, including packaging
requirements regarding toys wrapped by a flexible film bag, you may consult the following:
• Health Canada, “Industry Guide for Toys”
• Consumer Packaging and Labelling Act
http://lois-laws.justice.gc.ca/eng/acts/C-38/
• Consumer Packaging and Labelling Regulations
http://laws-lois.justice.gc.ca/eng/regulations/C.R.C.,_c._417/
13
Nordstrom Partnership Guidelines
At Nordstrom, we recognize that our success is based on the quality of our relationships with customers,
employees, agents, suppliers, and communities. To maintain the high caliber of these relationships and
to achieve our goal of always providing the best value product in the most equitable manner, we have
established standards for our business Suppliers. In communicating these guidelines, we hope to identify
potential Suppliers who share our commitment to quality products, quality business principles and quality
community relationships.
We will only engage business Suppliers who demonstrate a commitment to contribute to the improvement
of working conditions and strive to meet our requirements stated in the Nordstrom Partnership Guidelines.
LEGAL REQUIREMENTS
Nordstrom expects all of its business Suppliers (“Suppliers” as used in these Partnership Guidelines shall
include all agents, vendors, manufacturers, factories and subcontractors) to comply with the applicable
laws and regulations of the United States, Canada and those of the respective country of manufacture or
exportation, including, but not limited to, the Fair Labor Standards Act (Department of Labor Monitoring
Guide).
All products must be accurately labeled and clearly identified as to their country of origin and content.
The language to be used for purposes of notice and interpreting the meaning of these guidelines shall be
English. For more information on these and other requirements, please visit www.nordstromsupplier.com.
FORCED LABOR
Nordstrom will not conduct business with any Supplier that uses involuntary labor of any kind; including
prison labor, indentured labor, bonded labor, or labor obtained through human trafficking or slavery.
Employees shall not be required to lodge “deposits” or identity papers upon commencing employment
with the company.
CHILD LABOR
Suppliers will not employ anyone under the age of 15, and / or younger than the age of completing
compulsory education, or under the minimum ages established by applicable law in the country of
manufacture, if higher than the age of 15. Furthermore, Suppliers of any kind will not expose anyone
under the age of 18 to situations in or outside of the workplace that are hazardous, unsafe or unhealthy,
and will provide adequate protection from exposure to hazardous conditions or materials.
HARASSMENT AND ABUSE
Nordstrom expects our Suppliers to treat every employee with respect and dignity. No employee will be
subject to any physical, sexual, psychological or verbal harassment or abuse. Suppliers will not use
monetary fines as a disciplinary practice. Furthermore, workers must be free to voice their concerns to
Nordstrom or Nordstrom-appointed staff without fear of retaliation by factory management.
WAGES AND BENEFITS
Suppliers shall set wages, overtime pay and legally mandated benefits and allowances in compliance with
all applicable laws. Workers shall be paid at least the minimum legal wage or a wage that meets local
industry standards, whichever is greater.
14
NONDISCRIMINATION
Nordstrom firmly believes people are entitled to equal opportunity in employment. Although the company
recognizes cultural differences exist, Nordstrom will not pursue business relationships with Suppliers who
discriminate in employment, including hiring, salary, benefits, advancement, discipline, termination or
retirement on the basis of gender, race, religion, age, disability, sexual orientation, nationality, marital or
maternity status, work or personal affiliations, political opinion, or social or ethnic origin.
HEALTH AND SAFETY
Nordstrom seeks Suppliers who provide written standards for safe and healthy work environment for their
workers, including adequate facilities and protections from exposure to hazardous conditions or materials.
These provisions must include safe and healthy conditions for dormitories and residential facilities, and
they must comply with local health and safety laws and standards.
HOURS OF WORK / OVERTIME
While permitting flexibility in scheduling, we will identify local legal limits on work hours and seek
Suppliers who do not exceed them except for appropriately compensated overtime. While we favor
Suppliers who utilize less than 60 hours per week, we will not, on a regular basis, require in excess of 48
hours per week and 12 hours overtime per week, or as permitted by applicable law, whichever is lower.
Employees should be allowed one day off in seven.
CUSTOMS
Suppliers will comply with the applicable Customs importing laws and, in particular, will establish and
maintain programs and documentation to support country of origin production verification, to avoid illegal
transshipping.
Suppliers shall seek ongoing education regarding Customs-Trade Partnership Against Terrorism (CTPAT) supply chain security requirements, establish an action plan for compliance, be prepared for
supply chain security audits by Nordstrom and / or third party auditor, and maintain standards set therein.
ENVIRONMENT
Suppliers must demonstrate a regard for the environment, as well as compliance with applicable
environmental laws. Further, Nordstrom actively seeks Suppliers who demonstrate a commitment to
progressive environmental practices and to preserving the earth’s resources.
DOCUMENTATION AND INSPECTION
Nordstrom intends to monitor compliance with our Partnership Guidelines and to undertake on-site
inspections of Suppliers’ facilities. Suppliers will maintain on file all accurate documentation necessary to
demonstrate compliance and will authorize Nordstrom and its designated agents (including third parties)
to engage in announced and unannounced monitoring activities to ensure compliance, including
confidential employee interviews. Nordstrom will review and may terminate its relationship with any
Supplier found to be in violation of the Partnership Guidelines.
FREEDOM OF ASSOCIATION
Suppliers will respect workers rights to freedom of association and collective bargaining.
15
SUBCONTRACTING AND CHANGES IN MANUFACTURERS, FACTORIES, OR VENDORS
Suppliers will not utilize subcontractors for the production of Nordstrom products or components without
written approval and authorization from Nordstrom, and only after the subcontractor has agreed to comply
with the Partnership Guidelines. Suppliers will not change manufacturers, factories, subcontractors or
vendors for the production of Nordstrom products without written approval and authorization from
Nordstrom, and only after the new factory, subcontractor, or vendor has agreed in writing to comply with
the Partnership Guidelines.
CHANGE OF CONTROL
Suppliers shall promptly notify Nordstrom in writing if the ownership of the Supplier changes. The new
owners of Supplier shall agree to comply with the Partnership Guidelines. Likewise, Suppliers shall
promptly notify Nordstrom in writing if the location of the Supplier changes, including the sale or purchase
of any facility which may house Nordstrom production.
ANIMAL WELFARE
Nordstrom promotes strict adherence to codes of practice that meet or exceed International, National and
State Government standards for animal welfare. We strive to do business with Suppliers who source
leathers, furs and any other animal by-product from entities who use fair and humane animal welfare
practices.
THE KIMBERLY PROCESS AND CONFLICT MINERALS
Nordstrom expects all of its Suppliers to purchase all diamonds from legitimate sources not involved in
funding conflict, and in compliance with United Nations Kimberly Process resolutions. This shall also be
stated as such on all invoices, wherein the seller guarantees that all diamonds are conflict-free, based on
personal knowledge and / or written guarantees provided by the supplier of the diamonds. Nordstrom
expects all of its Suppliers to avoid use of “conflict minerals” which may directly or indirectly finance or
benefit armed groups in the Democratic Republic of the Congo or adjoining countries, in full compliance
with Dodd-Frank Conflict Minerals Provisions
ANTI-BRIBERY
Nordstrom expects all its business suppliers to have programs, policies and training in place to comply
with its local and/or applicable anti-bribery regulations, including without limitation the Foreign Corruption
Practices Act (FCPA) and the U.K. Bribery Act, and to prevent payments made for the purpose of
obtaining or retaining business.
16
Vendor Administered Quality Procedures
Vendors are responsible for shipping first quality merchandise. In order to ensure that only first quality
goods are received in our facilities, we recommend that you use an integrated total quality program that
includes:
Incoming materials inspection and testing
Statistical in-process auditing
Final 100% inspection
Final statistical auditing of each production lot after packaging
For the final audit, we recommend that you use the Single Sample Plan Level II (Normal), Acceptable
Quality Level 4.0.
Measurement of the product must be included in the inspection and auditing process.
Material Safety Data sheet (MSDS)
A completed MSDS sheet must be sent to 808 Traffic ([email protected]) prior to shipping
“hazardous materials”.
Attached is an example MSDS Sheet. All sections must be completed including:
•
Transportation
•
Identification
•
Hazard(s) identification
•
Fire-fighting measures
•
Accidental release measures
•
Physical and chemical properties
•
Disposal considerations
MSDS EXAMPLE
This information can be found on the United States Department of Labor Website.
http://www.osha.gov/dsg/hazcom/msdsformat.html
A hazardous material is defined as a substance or material that has been determined by the Department
of Transportation to be capable of posing an unreasonable risk to health, safety and property when in
transportation. Materials that are hazardous to the environment (i.e., hazardous substance, hazardous
wastes, and marine pollutants) are also regulated.
Hazardous Materials include but are not limited to many home surface cleaners, cosmetics, home
diffusers, aerosols, anything containing a lithium battery.
Do you have lithium button cells or batteries in your watch?
• If no, please ship merchandise as normal.
• If yes, please provide as much of the following information as possible in your MSDS:
• Do you have the product data sheet on the battery?
• Do you have manufacturer, type and model#?
• Do you have any warranty info and specs on types of replacement batteries
which would be acceptable?
17
Please send to 808 traffic.
It is the responsibility of the person who initiates the shipment of a material to determine (or seek
assistance to determine) if the material meets the definition of a hazardous material. Each vendor, prior to
shipping product to Nordstrom, is required to know if the product meets this definition. Nordstrom
requires an MSDS sheet that includes the completed transportation section for any product that meets
this definition and is therefore regulated as a hazardous material by the DOT be sent to us prior to
shipping the product to any of our facilities.
Liquid hazardous material items must have the cap sufficiently sealed to prevent possible loosening or
leakage during transportation (such as heat seal or other secondary means of closure).
18
Labelling
Nordstrom expects all of its business suppliers to comply with the applicable laws and regulations of
Canada, including Competition Bureau and Canada Border Services Agency requirements, and those of
the respective country of manufacture or exportation. As a Nordstrom supplier, you are expected to
review, understand and comply with these laws and regulations.
For further information about federal labelling requirements, you may contact the Competition Bureau:
Competition Bureau
Website: http://www.competitionbureau.gc.ca
Phone: 819-997-4282
Items that are not labelled in accordance with all current laws and regulations will fail the quality audit,
resulting in offset fees or return.
a) Apparel
Textile apparel products must be correctly labelled with all required disclosures. Subject to limited
exceptions, they must be labelled with regard to the following:
• Country of origin
• Fibre content (in English and French)
• Dealer identity information or CA number
b) Footwear
Footwear products must be correctly labeled with all required disclosures. Subject to limited exceptions,
they must be labelled with regard to the following:
c) Accessories
Accessories must be correctly labelled with all required disclosures. Subject to limited exceptions, they
must be labeled with regard to the following:
• Fibre content (if includes textile fibre) (in English and French)
• Dealer identity information or CA number (if includes textile fibre)
Some accessories products that contain textile fibres, such as handbags and belts, are exempt from
certain textile labeling requirements.
d) Additional Textile Products Information
Specific disclosure information may be required in relation to certain textile products depending on
product composition and claims regarding the product. You may consult the ‘Textile Labelling and
Competition Bureau Guidance’ section below for information regarding labelling requirements for
consumer textile products, including:
• Fibre content labelling
• Generic fibre names
• Bilingual language requirements
• Form and application of labels
• The use of the terms ‘all’ or ‘pure’
• Labelling of linings, trimmings, and findings
• Exempted products
• CA numbers
19
Textile Labelling Legislation and Competition Bureau Guidance
http://www.laws.justice.gc.ca/eng/acts/T-10
http://laws-lois.justice.gc.ca/eng/regulations/C.R.C.,_c._1551/FullText.html
• Guide to the Textile Labelling and Advertising Regulations
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/01249.html
• Guidance on the Labelling of Textiles for Businesses
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/02392.html_
• Guidance on Labelling Textile Articles Derived from Bamboo
e) Down, Feather, and Fur Products
For information about labelling requirements for products that contain down, feather, and animal hair or
fur that has been removed from an animal skin, you may consult the following legislation and Competition
Bureau Guidance:
• “Guide to the Labelling of Down and Feathers”
http://www.laws.justice.gc.ca/eng/acts/T-10/
http://laws-lois.justice.gc.ca/eng/regulations/C.R.C.,_c._1551/FullText.html
• “Guide to the Textile Labelling and Advertising Regulations”
f)
Jewellery: (Children’s jewelry see also section (e) on page 11)
Products that contain a precious metal that are marked for quality must meet description and quality
marking standards, including those set out in the Precious Metals Marking Regulations and Precious
Metals Marking Act.
Certain standards regarding quality marks, such as for platinum articles, may vary from standards in
countries such as the U.S. (see below link to: Competition Bureau, “What Every Jewellery Dealer Needs
to Know about the Marketing of Imported Platinum Articles”).
For further information, you may consult the following legislation and Competition Bureau guidance
documents:
• Precious Metals Marking Act
http://www.laws.justice.gc.ca/eng/acts/P-19/
• Precious Metals Marking Regulations
http://lois-laws.justice.gc.ca/eng/regulations/C.R.C.,_c._1303/
• “Guide to the Precious Metals Marking Act and Regulations”
• “What Every Jewellery Dealer Needs to Know about the Marketing of Imported Platinum Articles”
Additional information on industry standards and guidelines can be found in the Jewellers Vigilance
Canada “Canadian Guidelines with Respect to the Sale and Marketing of Diamonds, Gemstones and
Pearls” (http://www.jewellersvigilance.ca/docs/Gemstone_Guidelines_Revised_Edition_2009.pdf).
Information about the care and cleaning of jewelry items is available at the website of the Canadian
Jeweller’s Association (http://canadianjewellers.com).
20
g) Stuffed Articles
The labelling of stuffing materials and stuffed products is regulated by provincial legislation in Ontario,
Manitoba, and Quebec. Depending on the product composition and standards in each province, stuffed
articles may include certain outerwear, shoes, and other apparel items. For more information on provincial
labelling and other requirements related to stuffed articles, you may consult the applicable provincial
legislation and authorities:
Ontario
• Upholstered and Stuffed Articles Program, Technical Standards & Safety Authority
www.tssa.org
• Upholstered and Stuffed Articles Regulations
http://www.e-laws.gov.on.ca/html/regs/english/elaws_regs_010218_e.htm
Manitoba
• Manitoba Consumer's Bureau, Consumer Services
http://www.gov.mb.ca/cca/cpo
• Bedding and Other Upholstered or Stuffed Articles Regulation
http://web2.gov.mb.ca/laws/regs/pdf/p210-078.04.pdf
Quebec
• Ministry of Economic Development, Innovation and Export Trade Department
www.mdeie.gouv.qc.ca
• An Act Respecting Stuffing and Upholstered and Stuffed Articles
http://www2.publicationsduquebec.gouv.qc.ca/dynamicSearch/telecharge.php?type=2&file=/M_5/
M5_A.html
• Regulation Respecting Stuffing and Upholstered and Stuffed Articles
http://www2.publicationsduquebec.gouv.qc.ca/dynamicSearch/telecharge.php?type=2&file=/M_5/
M5R1_A.HTM
h) Care Instructions
Where care information is provided, the information must appear in a manner which is neither false nor
misleading, and must accurately reflect an appropriate method of care for the article to which it applies.
For information about writing a care label, you may consult:
• Industry Canada, “Guide to Apparel and Textile Care Symbols”
http://www.ic.gc.ca/eic/site/oca bc.nsf/eng/ca02009.html
i)
Country of Origin
All products must comply with applicable country of origin marking regulations of the Canada
Border Services Agency, which include manner of marking requirements relating to the language and
permanence of country of origin labels, among other requirements.
For information on country of origin labelling, you may consult the following legislation and Canada
Border Services Agency guidance documents:
• Marking of Imported Goods Regulations
http://laws-lois.justice.gc.ca/eng/regulations/SOR-94-10/FullText.html
• “Marking of Imported Goods”
http://www.cbsa-asfc.gc.ca/publications/dm-md/d11/d11-3-1-eng.html
21
j)
Products Contained in Packages
If a garment is wrapped or packaged at the time of purchase so that the required disclosure
label is not visible, the wrapping or packaging, in addition to the garment, must include the required
disclosures.
22
SECTION 2
EDI REQUIREMENTS
Nordstrom supports Electronic Data Interchange (EDI). It is our intention to eliminate all paper media by
trading business electronically via VICS EDI. You must send or receive each of the documents listed
below or an expense offset will be assessed to the 810, 832, 850, 856 and related GS1-128 label
documents.
To participate in the vendor generated order program, suppliers must be able to accept an EDI 850
Purchase Order in response to an EDI 855 vendor generated order.
Required Electronic Documents
The following are the types of electronic data Nordstrom is using:
810
832
850
856
997
Invoice
UPC Catalog data
Purchase Order
Advance Ship Notice with
related GS1-128
Functional
Acknowledgement
4010VICS
4010VICS
4010VICS
4010VICS
4010VICS
Optional EDI Documents
820
852
855
860
Remittance Advice
Product Activity data
Inbound Purchase
Order/Purchase Order
acknowledgement
PO Change Buyer Initiated
4010VICS
4010VICS
4010VICS
4010
Note: Nordstrom Direct drop ship suppliers should continue to follow the existing EDI requirements for all
Nordstrom Direct drop ship orders.
Note: Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file we
receive. Please be aware a 997 indicates receipt of a file only.
All EDI documents are traded at the UPC (or EAN) level; therefore you must be 100% supplier UPC
marked and provide GXS or InterTrade your UPC catalog before trading EDI.
Third Party Providers
Please contact our Supplier Compliance department at [email protected] for a current
listing of our certified Third Party Providers.
Section 2: EDI Requirements
23
EDI Sender/Receiver ID’s
Nordstrom’s production EDI Sender/Receiver information is listed below. Please contact our
Merchandise Information Compliance department at [email protected] or call (877) 4441313 (option 2) for information regarding testing.
Nordstrom Full-Line, Rack and Direct – Nordstrom is the importer of record
Purchase Order (EDI850), Purchase Order Replacement (EDI850FR) Purchase Order Change (EDI860),
Invoices (EDI810), Remittance Advice (EDI820), and return Functional Acknowledgment (EDI997)
Advanced Ship Notice (EDI856) and return Functional Acknowledgment (EDI997)
Qualifier :
ID:
ZZ
NORDJWN
Nordstrom International
Purchase Order (EDI850), Full Replacement (850FR), Purchase Order Change (EDI860), P.O.
Acknowledgement (EDI855) – buyer approval required, Invoices (EDI810), Remittance Advice (EDI820),
and return Functional Acknowledgment (EDI997)
Advanced Ship Notice (EDI856) – Domestic only -- and return Functional Acknowledgment (EDI997)
Qualifier :
ZZ
ID:
NORDINTL
PASN Advanced Ship Notice - P856 - Carbon Copy Relationship (Foreign Only)
Qualifier
12
ID :
2063032641
24
UPC Catalog
The use of UPC/EAN to identify merchandise is a retail industry standard. This allows us to have one
rd
universal identifier for merchandise. GXS and InterTrade are our selected 3 party UPC catalog
providers. Please contact our Supplier Compliance department at [email protected] for
details on creating a UPC catalog. If you do not supply the required UPC/EAN catalog, an expense offset
fee will be assessed.
SUNRISE 2005/GTIN
Nordstrom is Sunrise 2005 compliant. We are able to receive, scan and process EAN-8, UPC-A (12
digits), and EAN-13 Global Trade Item Numbers (GTINs). Nordstrom does not currently support the EAN14 (GTIN). All item communication between Nordstrom and our trading partners must be through the use
of the EAN-8, UPC-A, or EAN-13 GTINs. These GTINs are not to be sent with any leading zeros to mimic
an EAN-14. The GTIN on item communication must exactly match the GTIN as bar coded on the item.
UPC/EAN Assignment & Catalog Requirements
Assign UPC/EAN numbers at the product ID, color and size level. These should be unique numbers.
Adherence to the Trade Item Identification and Communications Guidelines for General Merchandise and
Apparel published by the GS1 US.
• Use of NRF color and size codes.
rd
• UPC/EAN catalog data must be provided through our 3 party service providers, GXS or
InterTrade.
• Your UPC/EAN catalog must include: UPC, Product ID, Product ID description, NRF color, Color
description, NRF size, Size description, Cost, and MSRP. If you sell pre-pack shoes you must
have a pack UPC in your catalog.
• UPC’s need to be set up in catalog by market. If the UPC is not on the catalog at time of ‘item
set-up’ an expense offset fee will apply.
• Consistency between your UPC/EAN catalog and documents containing item identification such
as tickets, line list and pack slips.
• UPC/EAN codes must be assigned for all Gifts with Purchase (GWP) and Purchase with
Purchase (PWP) items. Include these items in your catalog
UPC Creation Steps
To get started on creating your own UPCs you first must obtain a GS Block ID at www.gs1us.org call 937435-3870 or www.gs1ca.org call 800-567-7084. Once you have obtained your block ID you can create
your UPCs by following the guidelines listed on the National Retail Federation website www.nrf.com or
call 800-673-4692. Any additional questions about UPC creation please contact Nordstrom’s UPC team
at [email protected].
We strongly recommend that you never re-use UPCs.
25
Advance Ship Notice Requirements
Non compliance of the ASN guidelines here may result in expense offset fees. These requirements apply
to the Nordstrom Full Line, Nordstrom Rack stores, Nordstrom Direct and NPG Domestic (for more
information regarding NPG refer to the NPG Compliance Manual).
* Please note: The Internal Vendor Number (IA) is the Nordstrom assigned Supplier Number or AP
assigned Vendor Number. This information must be sent in either the REF/IA or N1/SF
Case Pack UPC’s – please note that if Nordstrom sends your company a case pack UPC (unit of
measure of ‘CA’ in PO103); we require the 856 back at the individual component level (an individual UPC
for each item).
Consolidated ASN Requirements
Expense offset fees will apply if the following requirements are not met.
• One VICS 856 ASN with carton level information per shipment, per ship-to location (distribution
center).
• Each ship notice must contain its own unique sub-bill of lading number.
• The ASN must be transmitted and received by Nordstrom’s warehouse management system prior
to the shipment’s arrival in the distribution center.
• Please reference the EDI 856 Version 4010 PDF document for mapping details.
UPS ASN Requirements
• Nordstrom requires one VICS 856 ASN per carton for all UPS shipments.
• The tracking number provided by UPS must populate the sub-bill of lading field (REF*BM
segment) and the PRO number field (REF*CN segment).
• The ASN must be transmitted and received by Nordstrom’s warehouse management system prior
to the shipment’s arrival in the distribution center.
• Please reference the EDI 856 Version 4010 PDF document for mapping details.
Masterpack ASN Requirements
In the event that small individual store cartons for multiple stores (going to the same DC) are combined
for one purchase order into a masterpack. Nordstrom maintains two masterpack ASN requirements
depending on the mode of transportation used:
1. Non UPS shipments: ASN’s for consolidated master-packed shipments must include the
following:
• REF*BM (sub-bill of lading) segment containing the unique sub-bill of lading number.
• N1*ST segment containing the correct ship-to location (i.e. distribution center).
• N1*BY segment containing the appropriate store destination.
• MAN segments reflect the correct GS1-128 case IDs for all the cases within each master
case.
• The outer (master) carton must be clearly identified as a masterpack by writing or labeling the
word “Masterpack” on the outside of the case.
2. UPS shipments: ASN’s for consolidated master-packed shipments for UPS must include the
following
• REF*BM segment (sub-bill of lading) containing the UPS tracking number.
• N1*ST segment containing the correct ship-to location (i.e. distribution center).
• N1*BY segment containing the appropriate store destination.
• MAN segments reflect the correct GS1-128 case IDs for all the cases within each master
case.
• The outer (master) carton must be clearly identified as a masterpack by writing or labeling the
word “Masterpack” on the outside of the case.
26
ASNs for “No Charge” Merchandise
•
Shipments containing “no charge” merchandise (i.e. testers, samples) must be packed in
separate cases from the retail merchandise and clearly marked as “no charge.”
•
Separate inner cartons of “no charge” merchandise may be packed within large cases of retail
merchandise but must be clearly marked as “no charge” and maintain separation from retail
merchandise. ASNs are not required for “no charge” merchandise shipped in this manner.
•
“No charge” merchandise shipped in any other manner, including loose within cases containing
retail merchandise must have valid UPC’s within the Nordstrom inventory system and must be
accurately represented within the ASN for that shipment.
•
Expense offset fees will be accessed for inaccurate ASNs containing “no charge” merchandise
that do not meet these requirements.
Vendor Accuracy Audit Program
Nordstrom uses warehouse management technology to receive merchandise via the vendor’s ASN.
Vendors must make every effort to ensure that shipments are 100% accurate. Nordstrom’s audit program
samples a percentage of all shipments received against the corresponding ASN to monitor accuracy. If
the sample does not match what was indicated per the ASN an inaccurate offset expense will result.
Re-transmitting ASN Data
ASN data can be retransmitted to Nordstrom at any time prior to the shipment’s arrival in the distribution
center. To ensure correct retransmission the new or corrected ASN must maintain the same sub-bill of
lading value PO/DC combination as the original. This is the value sent in the REF/BM. This will allow the
“new” ASN to overwrite the original ASN in our warehouse management system. If the “new” data
reaches our warehouse management system before the warehouse personnel begin to process the
shipment and all other information within the transmission is accurate, no expense offset fee should be
incurred. However, if the shipment arrives before the “new” ASN is received the shipment will be received
with the original ASN data. Please note, to avoid duplication errors, we advise waiting 60 minutes before
re-transmitting the corrected EDI 856.
NOTE: Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file we
receive. Please be aware a 997 indicates receipt of a file only. A 997 does not indicate the data was
processed through Nordstrom’s warehouse management system successfully. To ensure Nordstrom is
receiving any 856 files from your company, please be sure to monitor your 997’s
27
SECTION 3
INVOICING AND CLAIMS
Enrollment and testing are required prior to sending an invoice (810) transmission. Suppliers may
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conduct EDI in-house or via a 3 party service bureau. Please contact our Merchandise Information
Compliance Department at (877) 444-1313 (option 2), or email [email protected] for
enrollment and testing procedures.
For questions regarding EDI transmission problems, contact our EDI department at (877) 444-1313
(option 3) or email [email protected].
Non-EDI vendors, please mail original paper invoices to the following address:
Nordstrom Accounts Payable
PO Box 91176
Seattle, WA 98111-9276
Invoice Requirements
We require ONE invoice per PO, per destination (‘DC’ for DC shipments, or ‘Store’ on direct to
store shipments), per shipment (if multiple shipments per PO). A non-compliance expense offset
fee of $10 per invoice will be assessed for every non-consolidated invoice (i.e., whenever multiple
invoices are sent per shipment, per ‘ship-to’ location).
The following information is required on all Merchandise Invoices (EDI and non-EDI):
• Purchase Order Number (8 digit identifier)
• Vendor Number
• Invoice Date (which should be the ship date of the merchandise)
• Unique Invoice Number
• Department Number
• Payment Terms
• Store Number: (N1-ST field on 810) ‘sold to’ store # (or DC # on DC shipments)
• ‘Ship To’ Location: (N1-BY field on 810) Distribution Center or Store Number to which
merchandise was shipped
• Style Numbers and the Number of Units per style
• Unit Cost and Total Cost per style
• Total Units shipped (per invoice, excluding ‘back ordered’ or ‘no charge’ items)
• Total Cost, special charges itemized separately
• Do NOT include freight charges (see ‘Freight Invoicing and Reimbursement’ section below)
Notes:
Invoices missing any of the required fields or which include freight charges will be rejected. We
require ONE invoice, per PO, per destination (per shipment if multiple shipments per PO).
Nordstrom sends a 997 (functional acknowledgment) back within 24 hours for any inbound file we
receive. Please be aware a 997 indicates receipt of a file only. A 997 does not indicate the data was
processed through Nordstrom’s AP system successfully. To ensure Nordstrom is receiving any 810 files
from your company, please be sure to monitor your 997’s.
Should an invoice sent via EDI reject from Nordstrom’s AP system, as a courtesy, Nordstrom will email
you within 2 weeks of receiving the transmitted data.
Section 3: Invoicing and Claims
28
Invoices for REPAIRS, SAMPLES and FREIGHT should NOT be transmitted EDI. Please send
REPAIR invoices to the Department Manager at the store ordering the repair. Please send SAMPLE
invoices to the Buyer who requested the sample.
DUPLICATE INVOICES
Invoices sent with the same invoice number and invoice date will reject out of our Accounts Payable
system as a duplicate invoice. If an invoice needs to be sent for additional monies owed, a new invoice
number must be sent. Invoice numbers should not be ‘recycled’; doing so will necessitate a manual
correction and subsequent expense offset fee, and the potential for a delay in payment.
RETRANSMISSION OF INVOICES NOT IN AP SYSTEM
Our technical team is only capable of viewing invoices transmitted within the past 30 days. If the status of
an invoice that has been sent before this time period is needed send a request to the Accounts Payable
department at [email protected]. If the invoice is ‘Not Found’ please retransmit the invoice and
email our EDI Technical group at [email protected] with your AP vendor number, invoice
number, transmission date, and ISA number. The EDI Group can then monitor the invoice transmission
to ensure the data has been received and loaded into our Accounts Payable system
Invoice and Claim Inquiries
12-month time limit on all inquiries
Payment information can be found on the Accounts Payable Vendor Inquiry website at
http://portal.nordstrom.com. Vendors are asked to use this website as the first point of contact. Followup questions can be directed to the correct department by utilizing the ‘Contact Us’ section of the
Accounts Payable Inquiry website. Please include your web findings in your email.
Payment Terms
Payment terms will be calculated from the receipt of goods at destination (not consolidator) or receipt of
th
invoice, whichever is later. “End of Month” (EOM) dating for shipments received after the 20 of the
month will be considered next month’s business. Payments shall be issued on the next weekly payment
run following the due date if documents are received timely. Purchaser reserves the right to offset any
amounts claimed by Purchaser against any amounts otherwise due Seller.
Response Time
All correspondence is worked within 8 business days and in order received; however, there are
circumstances that may require additional research time. Please wait three weeks before resubmitting a
request.
Freight Invoicing and Reimbursement
Information on Freight Invoicing and Reimbursement can be found in the ROUTING GUIDE section of this
website.
29
EFT Payment and EDI 820 Payment Remittance Advice
Nordstrom offers EFT (electronic funds transfer) as a payment option. EFT payments are issued weekly
and efficiently provide access to cash by automating payments directly to your bank account. Payment
remittance details are sent separately to your company via the EDI 820 document (Payment
Order/Remittance Advice). Activating the EDI 820 document is not a requirement to enroll in the EFT
payment option. If your company is not able or chooses not to receive remittance advice detail via EDI
820, payment detail can be provided via email remittance. Please note that payment format is CCD and is
included in the BPR segment of the 820.
The benefits of EFT payments include:
• Improved cash forecasting
• Secure and reliable via direct deposit into your bank account
• Eco-friendly through reduced paper use
If you are working with a factor, you do not need to complete any EFT paperwork, as we will be
working with your factor separately to set them up with EFT payments.
Nordstrom EDI 820 is sent under the EDI ID of 01/007942915, which is the same ID used to transmit
Nordstrom 850 PO and 810 Invoice. We can help initiate the implementation of the 820 document through
two options. We can provide a sample file for setup or you have the option to test the 820 document with
GXS, our third party enabler. Nordstrom Merch Information Compliance ([email protected])
will be able to assist with either option. Mapping for the EDI 820 can be found under EDI Mapping
Documents at www.nordstromsuppliercanada.com.
The EFT Payment Setup Form and EDI 820 Setup Form can be found under the ‘Contacts Us &
Resources’ section of this website. Please fax the completed forms to 206-233-6331. If you have any
questions on completing the form, contact the Nordstrom Vendor Desk at 206.233.6330 or via email at
[email protected]
30
SECTION 4
FULL-LINE STORES (FLS) – FLOOR READY
FLS UPC/Retail Ticketing Policies
All merchandise must be received at our Distribution Centers with a scannable GTIN, UPC or EAN
barcode attached to the merchandise. Do not use both UPC & EAN. All 2 Piece items must be ticketed
with 2 Piece tickets. See below for more details.
For further information please refer to the GS1 website or you can refer to your local GS1 site:
GS1 Canada: http://www.gs1ca.org
GS1 United States: http://www.gs1us.org
Non-compliant expense offset fees are applicable if product is received without barcodes or nonscannable barcodes. Details about expense offset fees are available in the Nordstrom Full Line and Rack
Expense Offset Policies document on the www.nordstromsuppliercanada.com website.
FLS Ticket Requirements
Merchandise Type
Belts
Ticketing Requirement
UPC, Style, Color, Size,
Canada Retail
Ticket Type
NH01-Regular Price
NH02- Anniversary
NH03- Off-Price
Bracelets,
Necklaces
UPC, Style, Canada Retail
Earrings
Furniture
Hardlines, Gifts
Hair Accessories
Handbags
Canada Retail
Hats, Scarves,
Neckwear
Canada Retail
Hosiery
Canada Retail
Intimate Apparel
Canada Retail
NS01- Regular Price
NS02- Anniversary
NS03 Off-Price
NJ01- Regular Price
NJ02- Anniversary
NJ03- Off-Price
Varies by merchandise
type
NJ01- Regular Price
NJ02- Anniversary
NJ03- Off-Price
NH01-Regular Price
NH02- Anniversary
NH03- Off-Price
NH01-Regular Price
NH02- Anniversary
NH03- Off-Price
NL01-Regular Price
NL02-Anniversary
NL03-Off Price
NH01-Regular Price
NH02- Anniversary
NH03- Off-Price
2 pc items
NH01A-Regular Price
NH02A- Anniversary
NH03A- Off-Price
NL01-Regular Price
NL02-Anniversary
NL03-Off Price
Kid’s & Men’s
Shoes
UPC, Style, Color, Size
Section 4: FULL LINE STORE (FLS) - FLOOR READY
Ticket Placement
Attached through belt buckle or
through belt hole.
Men’s belts preference is attached to
back side (sewn in).
Around bracelet or necklace
Placed on back of earring card or
bottom of box
Tickets should be placed near UPC
barcode or bottom / back of item/box.
Placed on back of card
Attached to inside zipper pull
Attached to vendor label inside hat
Attached to vendor label (Scarves &
Neckwear)
Placed on front upper-right hand
corner of packaging
Bras: Attached to left side seam or
left front strap
Panties: Attached to left side seam or
through care label
Placed on short end of shoe box
31
Men’s/Kid’s Apparel
Canada Retail
Rings
Socks, Tights
Canada Retail
Sunglasses
Swimwear
Canada Retail
Wallets, Small
Leather Goods
UPC, Style, Color, Canada
Retail
Watches
UPC, Style, Canada Retail,
Women’s Shoes
Women’s Apparel,
Brass Plum,
Sleepwear
Canada Retail
NH01-Regular Price
NH02- Anniversary
NH03- Off-Price
2 pc items
NH01A-Regular Price
NH02A- Anniversary
NH03A- Off-Price
NR01- Regular Price
NR02- Anniversary
NR03- Off-Price
NL01Regular Price
NL02-Anniversary
NL03-Off Price
NR01- Regular Price
NR02- Anniversary
NR03- Off-Price
VICS Hangtag Ticket
NH01-Regular Price
NH02-Anniversary
NH03-Off Price
2 Pc items
NH01-Regular Price
NH02- Anniversary
NH03- Off-Price
NS01- Regular Price
NS02- Anniversary
NS03- Off-Price
NL01-Regular Price
NL02-Anniversary
NL03-Off Price
VICS Hangtag Ticket
NH01-Regular Price
NH02-Anniversary
NH03-Off Price
2 Pc items
Tops: Attached to left sleeve cuff
seam or through neck label (if Mock,
Turtle or Funnel neck use left cuff
seam only).
Bottoms: Attached to left waistband
seam
Attached around ring
Placed in center of back portion of
packaging
Attached to right arm hinge
Tops/1-piece: Left side seam
Bottoms: Left side or through vendor
label
Attached to wallet or inside wallet
Around Watchband
seam or through neck label (f sleeves
are rolled, attach ticket at left
underarm seam).
Bottoms without crease: Attach to left
waistband seam
Bottoms creased front to back: Attach
to back waistband seam.
32
Approved Ticket Providers
These approved ticketing providers can supply pre-printed or blank ticket stock with the pewter Nordstrom
Logo:
Company (Location)
Barcodes West LLC
(Seattle)
Contact
Arlene
Magdamit
Phone
800-688-2633
Email
Website
[email protected]
www.barcodeswest.com
FineLine Technologies
(Georgia & Hong
Kong))
PAX Tag & Label, Inc.
(LA)
R.E.R International
(New York) Resource
for String Tags
SATO America (New
Jersey and Hong
Kong)
Customer
Service
800-500-8687
[email protected]
Sandra
800-729-8247
[email protected]
www.paxtag.com
Daniel Etra or
Lina Radonjic
718-793-3900
[email protected]
www.rerinternational.com
Cameron
Norred
800-645-3290
x4414
[email protected]
www.satolabeling.com/
service-bureau
In House Printing
• If UPC tickets are being printed in house on Vendor Logo Tickets or on Blank Nordstrom Ticket
Stock, they must be pre-approved by the Floor Ready department prior to the first shipment.
• Please email photo copy (include Po number reference) to [email protected]. Or fax copy to
(206) 303.2629.
Ticket Detail
Nordstrom Pertinent Ticket Information found on your EDI Purchase Order:
• PO Type is found in the REF Segment in the PO header with a PD Qualifier.
• Nordstrom Regular Retail can be found in the CTP segment with RES qualifier.
• If ticketing for an event the special retail can be found in the CTP segment with PRP qualifier.
Retail Price
Merchandise requires Nordstrom’s Canadian retail price on the UPC ticket. The ticket retail price must
match Nordstrom’s PO Canadian retail price.
Approved Care Label Providers
These approved care label providers can supply care labels that are compliant with Canadian regulations:
Company (Location)
Laven labels and Trims
Contact
Customer
Service
Phone
Email
[email protected]
[email protected]
Website
www.laven.com
Fabric Care Symbol Guide
33
FLS Ticket Samples
Dept: A three digit number. Fill with zeros at the beginning if your department number is less than
3 digits (e.g. dept 12 would be shown as “012”).
Style: Product Identification number (PID) or Vendor product number (VPN) on purchase order.
Color: Color description (e.g. Black, Brown).
Regular Retail: Items sold at regular Canadian retail price as designated on purchase order.
Anniversary Retail: Discounted Canadian retail for duration of Anniversary Event.
Special Retail: Discounted Canadian retail.
Sample VICS Hangtag Ticket
1.75"
A01234567890123
Style
BLACK
UPC
0
Size
12345
67890
5
Color
3"
Size: S
120.00
Regular
Retail
MSRP
34
Hang Tag - Barcoded Ticket
1.75"
Size
Dept
67890
BLACK
Color
UPC
12345
Style
Style
BLACK
0
3"
5
0
12345
Size: S
Size: S
Dept: 012
Dept: 012
Anniversary
NH01
Regular Price
0
5
12345
67890
5
Dept: 012
120.00
Regular
Retail
120.00
67890
BLACK
Size: S
0.5"
0.5"
A01234567890123
A01234567890123
A01234567890123
Style
99.00
Regular
Retail
Special
Retail
Special
Retail
120.00
99.00
NH03
Off-Price &
Black Line
NH02
Anniversary
Hang Tag Barcoded – 2 Piece Format
1.75"
A01234567890123
A01234567890123
Style
Style
BLACK
UPC
0
Size
Dept
12345
67890
5
Color
3"
Size: S
Size: S
Dept: 012
2 PC
2 PC
0.5"
0.5"
120.00
Regular
Retail
NH01A
Regular Price
Second
Ticket
35
1.75"
A01234567890123
A01234567890123
A01234567890123
Style
Style
Color
BLACK
BLACK
UPC
0
Size
12345
67890
3"
5
0
Size
Size: S
Dept
Dept: 012
0.5"
Special
Retail
99.00
Anniversary
5
2 PC
Dept: 012
2 PC
Regular
Retail
Regular
Retail
120.00
67890
Size: S
Size: S
2 PC
12345
Special
Retail
120.00
0.5"
Second
Ticket
NH02A
Anniversary
99.00
NH03A
Off-Price
Item Label – Barcoded
1.5"
Dept
Style
Color
012
A01234567890123
BLACK
Size
Size: S
0
12345
UPC
67890
5
1.5"
012
A01234567890123
BLACK
012
A01234567890123
BLACK
Size: S
Size: S
0
12345
67890
0.5"
0.5"
Regular
Retail
99.99
5
99.99
Anniversary
0
67890
88.88
5
99.99
Special
Retail
NL02
Anniversary
NL01
Regular Price
12345
Regular
Retail
88.88
NL03
Off-Price
Item Label - Barcoded – 2 Piece Format
1.5"
Color
Size
Size: S
0
12345
67890
5
A01234567890123
UPC
Size: S
2 PC
Style
012
A01234567890123
BLACK
2 PC
Dept
1.5"
0.5"
0.5"
99.99
Regular
Retail
NL01A
Regular Price
Second
Ticket
36
1.5"
Style
Color
2 PC
012
A01234567890123
BLACK
UPC
Size: S
Size
0
12345
67890
0.5"
5
0.5"
0
Size: S
12345
67890
Regular
Retail
2 PC
5
99.99
Special
Retail
88.88
A01234567890123
Size: S
1.5"
99.99
Anniversary
012
A01234567890123
BLACK
2 PC
Dept
88.88
NL02A
Anniversary
NL03A
Off-Price
Second
Ticket
Dept -Retail- Label Non-barcoded (1” x 1”)
1”
Style
Dept
076
076
1245668
1”
Regular
Retail
9999.00
Anniversary
Regular
Retail
9999.00
076
1245668
ND01
Regular Price
9999.00
Special
Retail
8888.00
1245668
8888.00
ND02
Anniversary
ND03
Off-Price
Jewelry Label – Barcoded
1.25”
Dept
Regular
Retail
012
012
UPC
Style
0
12345
67890
5
A01234567890123
0
0.75”
999999.99
12345
67890
0
5
999999.99
A01234567890123
Regular
Retail
012
Anniversary
88888.88
67890
5
88888.88
999999.99
Special
Retail
NJ03
Off-Price
NJ02
Anniversary
NJ01
Regular
12345
A01234567890123
Jewelry Label - Barcoded – 2 Piece Formats
1.25”
Dept
012
012
UPC
Style
0
12345
A01234567890123
67890
2 PC
999999.99
NJ01A
Regular Price
5
0.75”
0
12345
A01234567890123
67890
5
999999.99
2 PC
Anniversary
Regular
Retail
Regular
Retail
88888.88
012
0
12345
A01234567890123
Special
Retail
2 PC
67890
NJ02A
Anniversary
5
2 PC
A01234567890123
88888.88
999999.99
NJ03A
Off-Price
Second
Ticket
37
Jewelry String Ticket - Barcoded
Dept
5
A01234567890123
Style
012
0
0.625”
12345
67890
5
A01234567890123
012
0
Special
Retail
NS02
Anniversary
NS01
Regular Price
12345
67890
5
A01234567890123
9999.99
67890
9999.99
8888.88
Anniversary
12345
9999.99
0
Regular
Retail
Regular
Retail
Regular
Retail
012
8888.88
1.625”
UPC
Special
Retail
NS03
Off-Price
Rattail Label - Barcoded
2.25”
DEPT
012
A0123456789123
Style
Regular
Retail
9999.99
1.0”
012
A0123456789123 Anniversary
9999.99
Special
Retail
8888.88
0.75”
0
UPC
12345
67890
1.25”
5
0
NR01
Regular Price
12345
67890
5
NR02
Anniversary
012
A0123456789123
9999.99
Regular
Retail
0
12345
Special
Retail
9999.99
67890
5
NR03
Off-Price
38
Return Hang Tags
- required for Dresses in these departments only; 9, 39, 85 & 520.
Below is an example of the Returns Tag and where to order them.
To Order contact:
Standard Register
PH. (800) 877-0723 FAX (866) 512-4210
[email protected]
*Reference Hangtag 14207 (available in packs of 250).
Placement:
Dresses: (Depts. 09, 39, 85 and 520): Hangtag should be placed at left side seam at waist level or
underneath the zipper if zipper is on left side seam. The fastener must be inserted into the seam so it will
not damage fabric.
WAIST
HANG
TAG
LEFT
SIDESEAM
39
2 & 3 Piece Outfits/Dresses (Depts. 09, 39, 85 and 520): Hangtag should be placed at skirt’s left side
seam, 3” below where the top hem hits when on body or underneath the zipper if zipper is on left side
seam. The fastener must be inserted into the seam so it will not damage fabric.
Hang Tag Requirement
-Required for these departments only: 8, 22, 106 & 234.
Hang Tags are required on each individual piece for the following department’s effective April 30, 2010,
for all shipments to Nordstrom Direct. Vendor Hang Tags are acceptable. This is in addition to other
ticketing requirements for Direct
Dept 8 - Swim
Dept 22 - Foundations Traditional
Dept 106 - Foundations Contemporary
Dept 234 - Foundations Designer/Bridge
If you do not have a vendor hang tag we request that you order a Nordstrom approved generic ‘return
hang tag.’ Details regarding this return tag can be found above.
40
FLS Hanger Requirements
Hangers must be inserted into garments and shipped in cartons. Expense offset fees are applicable for
shipments received without a hanger that meets VICS standards when specified (see table below).
Details about expense offset fees are available in the Nordstrom Full Line and Rack Expense Offset
policies document on the www.nordstromsuppliercanada.com website.
Additional Specifications:
• Use a combination of top and bottom hangers for all 2-piece coordinates/sets.
• Some merchandise may require rubberized grippers to prevent damage or slippage and should
be used for scoop neck tops and fine gauge knits.
• Bottoms must be hung at the waist.
The following is unacceptable:
• Size indicators and vendor logos or stickers on hangers.
• Full foam covers on top hangers; foam (mini covers) for sleeveless garments.
• Loose foam or fabric swatches on bottom hangers.
FLS Hanger Specifications
This listing is a general guide. If you have any questions regarding hanger requirements, contact Nordstrom
Floor Ready Department at (877) 444-1313 (option 1)
Apparel
Nordstrom
Department
POV
Narrative
Brass Plum
TBD
Sleepwear
Active wear
Coats
Petites
Dresses
Merchandise Description
Hanger Type
Style/ Color
Tops, blouses, sweaters,
robes, sleepwear, dresses,
light weight jackets,
swimwear (1pc and 2pc tops)
and daywear
Bottoms and 2pc swimwear
(bottoms) Tube tops,
strapless and halters
Denim bottoms
VICS 17” Top
484 / Black
VICS 12” Bottom
6012 / Black
VICS 12”
6012 / Black
Jackets, coats, heavy weight
robes and outerwear
VICS 17” Coat
3328 / Black
Heavy weight coats
VICS 17”
Heavy weight Coat
5245 / Black
Intimate Apparel
Intimate apparel: bras,
panties, daywear and slips
VICS 10” Intimate
GS –23 /
Clear
Encore
All Encore department: tops,
blouses, sweaters, dresses,
light weight jackets
VICS 19” Top
479 / Black
Encore bottoms, large
bottoms and 2pc swimwear
VICS 14” Bottom
6014 / Black
Hanger
41
Savvy
Studio
Individualist
Bridge Coats
Encore Denim Bottoms
VICS 14”
6014 / Black
Encore Outerwear,
lightweight Jackets and Coats
VICS 19”
Jackets and Coats
3319/ Black
Tops, blouses, sweaters,
dresses, light weight jackets
17” Top
5410/5400
Black
Coats, blazers, heavy weight
jackets
17” Heavy weight
Top
5202/ 5200
Black
Bottoms
14” Bottom
5135 / Black
6212/Black
12” soft clip
with rubber
pad
6214 /Black
14” soft clip
with rubber
pad
42
Children’s Apparel
This listing is a general guide. Use the most appropriate hanger style from the selection below that
provides the best fit for the garment.
a. All kids sleepwear must have bottom hanging behind top instead of hanging inside the top.
b. All kids sleepwear 3 piece sets with two bottoms must have bottoms hung together on one pant hanger.
The bottoms must have longest garment hanging in the middle of the set. Bottoms must hang behind top
and not inside the top.
Nordstrom
Department
Children’s
Departments:
58-Little Boys
59-Boys 8-20
61-Little Girls
62-Girls 7-16
60-Infant Girls
57-Toddler Girls
341-Infant Boys
342-Toddler Boys
Merchandise Description
Hanger Type
Children’s (girls 7-16 and
boys 7-20)
VICS 15” Top
Style/
Color
485 / Black
Children’s (girls and boys
sizes 5-6)
VICS 12” Top
498 / Black
Outerwear and coats
VICS 15” Coat
3315 /
Black
Children’s (girls 7-16 and
boys 7-20)
VICS 12”
Bottom
6012 /
Black
Children’s (girls and boys
sizes 5-6)
Infant and Toddlers (sizes 04T)
VICS 10”
Bottom
VICS 10” Top
6010 /
Black
497 / Black
Infant and Toddlers (sizes 04T)
VICS 8” Bottom
6008 /
Black
Hanger
Note: No sizers on hangers
Approved Hanger Providers
Company (Location)
Uniplast CanadaPolinex Plastics
Contact
Edward
Reichman
Phone
514-339-9606
Email
[email protected]
Website
www.uniplastindustries.
com
Mainetti Canada Inc.
Customer
Service
514-376-1876
info@[email protected]
www.mainetti.com
Alliance Hangers
Canada
Customer
Service
800-729-8247
[email protected]
www.alliancehangers.c
om
43
SECTION 5
RACK – FLOOR READY
RACK UPC/Retail Ticketing Policies
All merchandise must be received at our Distribution Centers with a scannable UPC or EAN barcode
attached to the merchandise. Do not use both UPC & EAN. All 2 Piece items must be ticketed with 2
Piece tickets. See below for more details.
Non-compliant expense offset fees are applicable if product is received without barcodes or nonscannable barcodes. Details about expense offset fees are available in the Nordstrom Full Line and Rack
Expense Offset Policies document on the www.nordstromsuppliercanada.com website.
RACK Ticket Requirements
Merchandise Type
Apparel: Women’s,
Men’s, Kid’s
Ticketing Requirement
Canadian Retail,
Department
Ticket Type
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
Clearance Compare At
HT
2 pc items
RH01A-Regular Price
RH02A/RL- Rack 2PC
Compare At/Rack
HT
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
HT
RS01- Regular Price
RS02/RL-Rack
Compare At/Rack
String Tag
Ticket Placement
seam or through neck label
Bottoms: Attached to left waistband
seam
Belts
Canadian Retail,
Department
Bracelets,
Necklaces
UPC, Style, Canadian
Retail, Department
Earrings
Retail, Department,
RJ01- Regular Price
RJ02/RL-Rack
Compare At/Rack
Jewelry Label
Placed on back of earring card
Furniture and
Hardlines
Retail, Department
type
barcode or bottom / back of item
Gifts
Retail, Department
type
barcode or bottom / back of item
Hair Accessories
Retail, Department
RJ01- Regular Price
RJ02/RL-Rack
Compare At/Rack
Jewelry Label
Placed on back of card
Section 5: RACK - FLOOR READY
Attached through belt buckle or
through belt hole
Around bracelet or necklace
44
Handbags
Canadian Retail,
Department
Hats, Scarves,
Neckwear
Canadian Retail,
Department
Hosiery
Canadian Retail,
Department
Intimate Apparel
Canadian Retail,
Department
Rings
Retail, Department
Shoes
Shoe Accessories
Canadian Retail,
Department
Socks, Tights
Canadian Retail,
Department
Sunglasses
Retail
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
HT
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
HT
RL01- Regular Price
RL02/RL-Rack
Compare At/Rack
Item Label
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
HT 2 pc items
RH01A-Regular Price
RH02A/RL- Rack 2PC
Compare At/Rack
HT
RR01- Regular Price
RR02/RL-Rack
Compare At/Rack
Rattail
Attached to inside zipper pull
RL01- Regular Price
RL02/RL-Rack
Compare At/Rack
Item Label
RL01- Regular Price
RL02/RL-Rack
Compare At/Rack
Item Label
RL01- Regular Price
RL02/RL-Rack
Compare At/Rack
Item Label
RR01- Regular Price
RR02/RL-Rack
Compare At/Rack
Rattail
Attached to vendor label inside hat
Attached to vendor label (Scarves and
Neckwear)
Placed on front upper-right hand
corner of packaging
Bras: Attached to left side seam or left
front strap
Panties: Attached to left side seam or
through care label
Attached around ring
Varies by merchandise type
Placed in center of back portion of
packaging
Attached to right arm hinge
45
Swimwear
Canadian Retail,
Department
Wallets, Small
Leather Goods
Canadian Retail,
Department
Watches
Retail
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
HT
2 Pc items
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
H
RH01-Regular Price
RH02/ RL- Rack
Compare At/Rack
HT
RS01- Regular Price
RS02/RL-Rack
Compare At/Rack
String Tag
Tops/1-piece: Left side seam
Bottoms: Left side or through vendor
label
Attached to wallet or inside wallet
Around Watchband
46
Approved Ticket Providers
These approved ticketing providers can supply pre-printed or blank ticket stock with the Nordstrom Rack
Logo:
Company (Location)
Barcodes West LLC, Seattle
Contact
Arlene
Magdamit
Phone
800-688-2633
Email
Website
[email protected]
www.barcodeswest.com
(Georgia & Hong Kong))
PAX Tag & Label, Inc. (LA)
R.E.R International (New
York) Resource for String
Tags
SATO America (New Jersey
and Hong Kong
Laura Boldt
800-500-8687
[email protected]
Sandra
Daniel Etra
or Lina
Radonjic
Cameron
Norred
800-729-8247
718-793-3900
[email protected]
[email protected]
www.paxtag.com
www.rerinternational.com
800-645-3290
x4414
[email protected]
m
www.satolabeling.com/
service-bureau
In House Printing
• If UPC tickets are being printed in house on Vendor Logo Tickets or on Blank Nordstrom Ticket
Stock, they must be pre-approved by the Floor Ready department prior to the first shipment.
• Please email photo copy (include Po number reference) to [email protected]. Or fax copy to
(206) 303-2629.
• Do not cover SIZE information on the vendor hangtag if covering the vendor UPC barcode with
the Nordstrom UPC ticket.
Ticket Detail
Nordstrom Pertinent Ticket Information found on your EDI Purchase Order:
• PO Type is found in the REF Segment in the PO header with a PD Qualifier.
• Rack PO Types are RO, NA (New Arrivals),RN (New Store), RX (Rack New Store Bulk),RB(
Rack Bulk )Department number can be found in the REF/DP field.
• Nordstrom Regular Canadian Retail can be found in the CTP segment with RES qualifier.
• The Special Canadian retail can be found in the CTP segment with PRP qualifier.
Retail Price
Merchandise requires Nordstrom’s Canadian retail on the UPC ticket. The ticket Canadian retail price
must match Nordstrom’s PO retail price.
47
RACK Ticket Samples
Dept: A three digit number. Fill with zeros at the beginning if your department number is less than
3 digits (e.g. dept 12 would be shown as “012”).
Style: Product Identification number (PID) or Vendor product number (VPN) on purchase order.
Color: Color description (e.g. Black, Brown).
Regular Canadian Retail: Items sold at regular retail price as designated on purchase order.
Compare-At Canadian Retail: Higher (original) price vs. selling price with XX % Percent
savings. Percent savings should be rounded to the nearest whole percent.
RACK Hang Tag – Barcoded
48
RACK 2 Piece Hang Tag – Barcoded
RACK Dept-Item Label Non-Barcoded
Dept.
1"
1"
Style
Higher Retail
Lower Retail
RD01 – Regular Price
Regular Retail
RD01 – Compare At
49
RACK Item Label – Barcoded
RACK Item Label - Barcoded – 2 Piece Format
RACK Jewelry Label – Barcoded
50
RACK Jewelry Label - Barcoded – 2 Piece Format
RACK String – Barcoded
Style
Higher Retail
1.625"
.625"
Regular Retail
UPC
RS01-Regular
Lower Retail
RS02- Compare At
RACK Rattail Label – Barcoded
2.25"
Dept
51
RACK Hanger Requirements
Shipments to the Nordstrom Rack should meet hanger requirements as specified by the Buyer.
Merchandise must be shipped in cartons with hangers inserted in the garment.
Any hanger type may be used EXCEPT:
• Wire
• Wood
Additional specifications:
• Use a combination of top and bottom hangers for all 2-piece coordinates/sets.
• Bottom hangers are available if needed with a clear rubberized padding (soft pad gripper) to
prevent damage or slippage to the garment.
• Use rubberized grippers on all top hangers to prevent damage or slippage. Gripper hangers are
identified on your purchase order as hanger type 483, which is a VICS 484 hanger with rubber
grippers attached.
RACK Hanger Specifications
If you have any questions regarding hanger requirements, contact the Nordstrom Floor Ready Department at
(877) 444-1313 (option 1)
RACK
MERCHANDISE DESCRIPTION
HANGER TYPE
DEPARTMENT
17” Top with rubberized grippers
Tops, Blouses, Robes, Sleepwear, Dresses,
(Use gripper for all except turtlenecks and
Light Weight Jackets, Sweaters
mock necks)
1 pc Swimwear and Daywear
Women’s
Apparel
All Children’s
Jackets, Coats, heavy weight Robes and
Outerwear
Heavy weight Coats
Large Bottoms and 2pc Swimwear
Bottoms and 2pc Swimwear
Intimate Apparel: Bras, Panties, Daywear and
Slips
Children’s (girls 4-16 and boys 4-20)
Toddler
Infant
Outerwear and Coats
Children’s
Toddler Bottom
Infant Bottom
Men’s Suits
BLACK SUIT HANGER: 18.5” Style #70-DB-SB
Men’s Coats
BLACK COAT HANGER: 18.5” Style # 70-NB-SB
17” Top
17” Coat
17” Heavy weight Coat
14” Bottom
12” Bottom
10” Intimate
15” Top
12” Top
10” Top
15” Coat
12” Bottom
10” Bottom
8” Bottom
52
SECTION 6
PACKAGING AND CARTON LABEL REQUIREMENTS
Careful packaging is essential to assure safe delivery of your product. These requirements apply to
Nordstrom, Inc. and Nordstrom Canada. These guidelines do not supersede or absolve the Supplier’s
responsibility for providing proper protective packaging.
Nordstrom Direct maintains additional compliance requirements to support their Direct-to-Consumer
business model.
General Packaging Specifications
All Categories of merchandise
• Our preferred method of polybagging is multiple pieces per polybag.
• Pack merchandise in conveyable cartons.
• Do not ship merchandise in envelopes, jiffy, burlap or plastic bags.
• Pack each Purchase Order separately.
• Do not mix Purchase Orders within the same carton.
• Do not mix multiple DCs in a single carton.
• All merchandise should be shipped in conveyable corrugated cartons.
Store Pack orders
Packed by store and shipped to the DC listed in the N1*ST segment according to the Store/DC Table
provided in the Routing Guide.
• Pack merchandise by store.
• Do not mix merchandise for more than one store within the same carton.
• Consolidate same styles when possible.
• Store pack shipment "mark for" location is the Store.
(ASN requirement for store-pack shipments is that there is one ASN for each ship-to location (DC) that
the shipment is being sent to. Standard ASN requirements still apply - there must be one ASN per
shipment per ship-to location (DC) per day with a unique sub-bill of lading number in the REF*BM
segment of the ASN data. In the case of store-packed shipments the "mark-for" segment is the Store.)
Bulk-Pack orders
Packed by style, color and size and shipped to the specified DC in the PO. Bulk shipments should be
packed and marked by the ship to "DC" location.
• Pack merchandise by sku
• Do not mix merchandise for more than one PO in a carton.
• Consolidate by style, color, and size when possible. (if not, mark carton as “Mixed SKU”).
• Bulk shipment 'mark for" location is the DC.
(ASN requirement for bulk shipments is that there is one ASN for each ship-to location (DC) that the
shipment is being sent to. Standard ASN requirements still apply - there must be one ASN per shipment
per ship-to location (DC) per day with a unique sub-bill of lading number in the REF*BM segment of the
ASN data. . In the case of bulk shipments the "mark-for" segment is the DC.)
Apparel
• Place a single piece of cardboard on the top and bottom of each carton for protection when
opening the carton.
• Ready to Wear is to be flat packed with the proper VICS hanger inserted in the garment.
• Hanger packs may be used for men’s suits.
• Carton width must allow the hanger to fit squarely in the carton (not at an angle).
Section 6: Packaging and Carton Label Requirements
53
Shoes
• Pack shoeboxes one box deep and in the same direction with the shoebox labels facing the top of
the carton.
• Do not double stack.
• Micro Mold Chip in each shoe box.
• Keep shoe packaging to a minimum.
Packaging Materials
Nordstrom is an environmentally responsible company. We encourage the use of environmentally
sensitive packaging materials (recycled and recyclable). Avoid excess packaging by using material that
maximizes protection while minimizing an environmental impact.
Acceptable Packaging Materials
Cardboard partition/dividers, cardboard fittings, corrugated cardboard, and kraft paper.
The use of molded polystyrene, bubble wrap, micro-foam, Instapak foam packaging, and inflated
polyethylene air packets is tolerated, but discouraged due to the increasing difficulty of disposing these
items.
Unacceptable Packaging Materials
Expanded polystyrene loose fill “peanuts”, straw, fiberglass, hard plastic, newspaper, and bamboo.
Fragile Items: Glass, Stemware, and Ceramics
•
•
•
•
•
•
•
•
Fragile or breakable items must be packed with cushioning material around the top, bottom, and
all four sides to limit interior movement and protect against vibration, shock and compression
encountered in transit.
Barware must be packed in inner packs of 4.
Delicate stemware pieces must be individually wrapped in bubble-wrap or 3/32”micro-foam in
interior corrugated dividers in inner packs of 4.
Fragile items and their component parts must be individually wrapped and padded.
Multiple fragile items packed in a carton must be separated with cardboard partition/dividers (no
less than 1/8” thickness) to prevent internal contact.
Inner cartons must be packed tightly within the master carton to prevent movement in transit
Do not over or under pack cartons.
Sharp edged items (blades, knives, pruning shears, etc) must be packed with a protective guard
or sheath securely attached to the item.
Furniture
•
•
•
•
•
Items requiring more than one carton (e.g. a bed and its components) must be marked with the
style on the carton in an “x of y” format. For example: if style XYZ requires 3 cartons, then:
Carton 1 will be marked: Style XYZ 1 of 3
 In such instances, only 1 GS1-128 carton label, on the lead carton, is required.
Large component pieces (bed rails, chair legs, table legs, etc.) must be wrapped with protective
padding and shipped in a separate carton. Securely cap ends of such pieces with bubble wrap,
cardboard, or other appropriate padding material to protect the piece and prevent potential injury
in handling such pieces.
Furniture must be shipped in a carton. Contact the Floor Ready department at (877) 444-1313
option 1 or email [email protected] for exceptions.
Wicker/rattan pieces must arrive with Kraft wrap or thin corrugate wrap for protection.
Rugs must be folded and packed in cartons. If a rug cannot be folded, contact the Floor Ready
Department at (877) 444-1313 option 1 or email [email protected] for packaging instructions.
54
•
•
All hardware must be secured in the package. Tape must not come in contact with finished
surfaces of product.
All boxes should allow for opening to inspect the piece inside, resealing, and shipping to the
customer in the same box.
Master Packing
•
•
•
•
•
•
•
•
•
•
The cases for multiple stores can be combined for one purchase order into a Masterpack.
Identify carton as Masterpack by writing or labeling “MASTERPACK” (in English).
Ship to Address: Receiving DC# and Address
PO#
Identify inner cartons of the Masterpack by writing the letter “M” beside each GS1-128 carton
label.
Inner cartons must be store packed and marked by store number
Inner cartons must have a GS1-128 shipping label properly affixed.
Inner cartons must be made of shippable cardboard. Plastic bags are unacceptable.
The Masterpack (outer) carton must comply with the maximum carton weight and dimension
requirements.
Nordstrom maintains two Masterpack ASN requirements depending on the mode of
transportation used. Please review the ASN requirements section of this manual for more
information.
Carton Specifications
Shipping cartons must be constructed of corrugated cardboard with a minimum bursting strength of 200
lbs per square inch (18 kg/cm) to prevent crushing.
200 Lbs/Sq. Inch (1379 kPa) Single-wall (3 Ply) Corrugated
Liner
Corrugated
Liner
Weight and Dimensions
Do not ship any single carton larger than the maximum dimension and weight:
Maximum
Length
36 inches
Width
27 inches
Height
30 inches
Weight
50 lbs
Maximum weight allowed for fragile product is 40 lbs.
If your product requires cartons that exceed these size and weight requirements, you must contact
[email protected] for approval to ship with over size cartons.
Carton weight and dimensions must be written on the outer carton in letters 1.5 inches for cartons that
exceed the maximum carton dimensions and weight listed above. Pack in a manner that maximizes
carton space and minimizes damage during shipping. Over-packing can cause carton bulging and underpacking can cause carton crushing.
55
Carton Sealing
•
•
•
•
•
•
Cartons (top and bottom) must be sealed with ONE KIND of tape.
Use 2” or 3” (inch) patterned vinyl tape or paper-reinforced security tape.
Do not use cellophane or clear tape.
Do not consolidate or seal with bands, staples, strings, straps or any sealant other than tape.
All tapes must be moisture/temperature resistant and have an adhesive quality that resists drying
in transit.
The tape pattern (if any) may be anything that will make it easy to determine that the carton seal
has been broken.
Carton Label Requirements for NON-EDI Shipments
•
•
•
•
•
•
•
•
•
•
•
•
•
Carton markings must be large enough to be easily read
Mark one end and one side of each carton with the following information:
Ship to Address: Must include the Receiving DC# and DC Address OR when shipping via CTE,
Norcon, or Gilbert East use the carrier’s address only with the DC Number (no DC address)
Carton number (format = X of Y by DC)
PO number
Department number
Mark-for Location (*Store Pack=Store # /Bulk Pack= DC #).
Total pieces per carton
Sale or Event, i.e. Half-Yearly or Anniversary (if applicable)
“Fragile” (if applicable)
“Samples” (if applicable)
“Hazardous Materials” (if applicable)
“On Dry Ice” (if applicable)
GS1-128 Shipping Label
In accordance with GS1 CA, Nordstrom’s label requirements follow standard GS1/EAN SSCC-18
common label formats. Detailed information about the SSCC-18 data structure and associated
GS1/EAN-128 symbol can be found online at www.gs1ca.org.
Expense offset fees are applied if the GS1-128 labels are missing or un-scannable. A label would be
identified as missing or un-scannable if:
• GS1-128 label is missing from cases
• Does not scan at all
• Scans incorrectly (sometimes the number will “wrap” (the last digit is read as being the first)
• More/less than 20 digits
• Invalid characters (presence of symbols or alpha characters)
• Duplicate barcodes (duplicate barcodes will not be accepted into warehouse system)
• Photocopy (photocopies of labels taped to cases will not scan correctly)
• Poor print quality will cause the label not to scan correctly (barcode prints with “skip lines” if
printer skipped while printing)
• Defaced
• Partially missing
• No quiet space around barcode (cannot “bleed” off the edge of the label)
• Barcode and human readable are different (barcode must decode to the human readable number
printed on the label)
• Barcode is too big (bleeds to edge of label) or too small
• Tape over label (including “clear” tape)
56
GS1/EAN 128 Requirements
• Ship-to address: Must include the distribution center number and address, or distribution center
number and consolidator’s address. Store address is ONLY utilized in the rare case of direct to
store shipments.
• Vendor name and address
• Ship-to postal code
• Carrier name
• Pro-number (preferred, but optional)
• Bill of Lading – If not available, leave blank *Required in EDI 856 Data.
• Purchase order number
• Department number
• Carton X of Y (by DC)
• Mark-for Location (30 pt bold font ) *Store Pack=Store # /Bulk Pack= DC #.
• Store barcode
• 20 Digit SSCC number: Include barcode and human readable
• The label must be 4” x 6” (105mm x 148mm) conforming to GS1standards
Label Placement
• The GS1-128 label must be placed on the longest side of the carton
• Barcodes must be printed in vertical bar configuration
• Placement of the label must be such that the bottom edge of the barcode containing the SSCC18 is located at least 1.25” from the bottom of the shipping container
• The outermost bar of the barcode cannot be closer than 1.25” from the vertical edge of the
shipping container
• Based on the dimension of your cartons; if you’re not able to have the barcode containing the
SSCC-18 at least 1.25” inch from any edge of the shipping container. We ask that you place the
GS1-128 carton label on "top" of the shipping container (avoiding the seam/not taping over) so
you have the 1.25 inch clearance around the barcode.
* Cartons should only contain one unique GS1-128 label. All additional 20-digit “internal” barcodes on
the carton must be marked out or covered as this is in conflict with the barcode on the GS1 -128
shipping label.
Symbol Quality
• Minimum print quality is 1.5 (C)
• Recommended print quality is 2.5 (C)
• Measurement aperture is 0.01” (0.254mm)
• Inspection wavelength is 670 nm (+ or - 10 nm)
57
GS1-128 Label Format and Sample
(Actual size of label is 4 inches x 6 inches; sample below is enlarged.)
From
TO
Vendor Name
Address Line 1
Address Line 2
Address Line 3
(420) SHIP TO POSTAL CODE
CARRIER
CARR: Carrier Name
(420) 90266
PRO: 12345678901234567890123456789
B/L #: 12345678901234567890123456789
PO #: 12345678901234
Carton 1 of 2
DEPT: 0012
DC #: 699
VEND: 1234567
CASE QTY: 1234
STORE
(91) 0001
STORE # 0001
(Must be 30 PT Bold Font)
SSCC-18
(00) 0 0046863 000008235 7
58
Nordstrom GS1/EAN 128 Label Zones and Dimensions
The label is formatted into several information zones. Zones include both human readable information
and GS1/EAN-128 information. Each zone contains a zone title indicating the information contained in
that zone. These titles should be placed in the upper left-hand corner of the zone in 6 pt. text.
ZONE B
(2.5”)
ZONE A
(1.5”)
ZONE C
(2.0”)
0.8”
ZONE D
(2.0”)
1.0”
ZONE E
(4.0”)
1.2”
ZONE H
(2.0”)
ZONE G
(2.0”)
1.2”
1.8”
ZONE I
(4.0”)
59
SECTION 7
RESERVE STOCK (RS) GUIDELINES
Vendor Compliance – Reserve Stock
Packing: Shipping cartons will be packed one size and color per carton. Shoeboxes must be packed one
layer deep, with shoebox labels facing the top of the carton.
Polybags: All merchandise must be individually polybagged. Units sold as sets (2 piece items) must be
packed in the same polybag.
Ticketing: All goods shipped to Reserve Stock must have a UPC/Retail ticket clearly visible through the
top side of the polybag.
Rubber Banding: Each individual shoebox must be rubber banded unless it is lip-locked.
Standard Carton Sizes: Ship in the compliant carton size that best fits your flat folded items. Do not mix
Narrow and Wide cartons within the same PO. Do not switch between Narrow and Wide cartons on
subsequent shipments of the same item.
All received shipments that are not in conformity with our compliance program are subject to offset fees.
(Please refer to the “Non-Compliance Expense Offset Policies” addendum available on the webpage at
www.nordstromsuppliercanada.com.)
Section 7: Reserve Stock
60
Folding Guidelines – Reserve Stock
The Nordstrom Reserve Stock Folding Guidelines provide detailed instructions about:
• How to fold flat-packed merchandise;
• Which polybag size should be used for each type of flat-packed merchandise.
NW01 Blouses
Finished Dimensions after Folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”.
Polybag Size
Use polybag size 11” x 14” or 11” x 16”. (For exceptions, use polybag size 11” x 20”.)
Do not allow more than 1” of space between edge of garment and polybag.
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 17”).
Notes to Remember
• Do not use pins, stiffeners or cardboard without prior approval.
• Brightly colored silk blouses must be packaged in opaque bags.
• Blouses made of very lightweight materials (i.e., rayon, silk) may require tissue paper.
Folding Preparations:
• All closures must be buttoned, zipped, snapped, etc.
• Place garment face down.
Folding Instructions:
1. Fold the right side over on the fold line.
2. Fold the sleeve back and down to line up with the folded edge.
3. Repeat steps for left side.
4. Fold up tail ¼.
5. Fold bottom portion up to top shoulder fold line.
6. Place the folded garment into the correct size polybag and seal the polybag with clear tape or
heat seal. (If the heat sealing method is used, all polybags must have three half moon or butterfly
vent holes ¼” in diameter and evenly spaced.)
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NW02 Shirts, Dresses and Jumpers
Exceptions are allowed for larger size shirts and dresses, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11 x 16. (For exceptions, use polybag size 11” x 20”.)
Garments made of heavy weight material may be folded into a compliant size gusseted polybag (11”
x 14” x 3” or 11” x 16” x 3”).
Shipping Carton
These items must be shipped in the narrow shipping carton (23”x 10” x 12”).
Notes to Remember
• Do not use pins, clips, stiffeners or cardboard without prior approval.
• Brightly colored silk items must be packaged in opaque bags.
• Tissue may be used on lightweight fabrics (i.e., silks, rayon, polyester, etc.).
1. If the item has shoulder pads, fold arms and shoulder pads to the back.
2. Fold the right sleeve over on the fold line.
3. Fold remaining portion back across center.
4. Repeat for the left side.
5. Fold in half by bringing the bottom of the shirt up to the top of the shirt. Exception: For larger size
or longer shirts, fold bottom of shirt up 1/3 and fold 1/3 to the top.
6. Dresses should be folded in half by bringing the bottom of the dress up to the top of the dress and
then folding in half again.
62
NW03 Women’s Sweaters, Knit Tops & Lightweight Quilted Jackets
Approximate folded dimensions should be either 10” x 12” or 10” x 14”. (Exceptions may be folded to
10” x 19”.)
Polybag Size
Use polybag size 11” x 14” or 11” x 16”.
For thick or bulky sweaters, use compliant size polybag with gusset (11” x 14” x 3” or 11” x 16” x 3”).
Exceptions: Use polybag size 11” x 20”.
Shipping Carton
Note to Remember
• If the item has shoulder pads, fold arms and shoulder pads to the back.
4. Fold in half by bringing the bottom of the sweater to the top of the sweater. (Exception: Fold in
thirds if item is too long to fold in half.)
63
NW04 Women’s Knit Tops
Finished Dimensions after folding
Approximate folded dimensions should be either 10” x 12” or 10” x 14”. (Exceptions may be folded to
10” x 19”.)
Polybag Size
Shipping Carton
Note to Remember
• For turtleneck, fold collar down toward the front of the garment.
4. Fold in half by bringing the bottom of the sweater to the top of the sweater. (Exception: Fold in
thirds if item is too long to fold in half.)
64
NW05 Women’s Denim Jeans and Shorts
Exceptions are allowed for larger size jeans or shorts, which may be folded to 10” x 19”.
Polybag size
Shipping Carton
Notes to Remember
• Clips may be used on pants with belts.
• Tissue may be used for lightweight materials (i.e., rayon or silk).
• Do not button, snap, zip or buckle belt.
1. Fold in half.
2. If needed, fold back rise over and align pant/short to form a straight line.
3. Fold the legs up to the top of the back pocket. (Shorts may be folded ¼ in half instead of in half.)
4. Fold in half again.
5. Place the folded garment into the correct polybag size and seal the polybag with clear tape or
65
NW06 Women’s Dress Pants, Shorts, Leggings
Approximate folded dimensions should be either 10” x 12 or 10” x 14”.
Exceptions are allowed for larger size pants, which may be folded to 10” x 19”.
Polybag Size
Shipping Carton
Notes to Remember
• Do not button, snap or zip.
• The belt must be in belt loops; the buckle must be tucked in front fold.
1. Fold pant on the center crease.
2. The zipper side is tucked in. (Exception: side zipper.)
3. If needed, tuck in front fold and align pant to form a straight line.
4. Fold in half by bringing the bottom of the leg up to the top of the pant.
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NW07 Skirts
Exceptions are allowed for larger size skirts, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11”x 16”. (For exceptions, use polybag size 11” x 20”.)
Shipping Carton
Notes to Remember
• Do not use pins, stiffeners, cardboard or clips without prior approval. (Exception: Clips may be
used on skirts with belts.)
• Button, snap, zip or buckle belt.
1. Fold the right side over on the fold line. Fold the left side over on the fold line.
2. Fold the bottom of the skirt up on the fold line.
3. Fold the top of the skirt down on the fold line.
67
NW08 Broomstick Skirt & Crinkle Skirts
Approximate folded dimensions must not exceed 11” x 14”.
Shipping Carton
Note to Remember
• Include care instructions on maintenance of crinkle effect.
1. Twist garment until it twists in half.
2. Secure at both ends to ensure that skirt remains twisted.
3. Place the twisted garment into the correct size polybag and seal the polybag with clear tape or
vent holes ¼” in diameter and evenly spaced).
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NW09 Skorts
Exceptions are allowed for larger size skorts, which may be folded to 10” x 19”.
Polybag Size
Shipping Carton
Notes to Remember
• Clips may be used on skirts with belts.
• Button, snap, zip or buckle belt.
1. Lay flat. Bring legs together and fold over back rise.
2. Fold the right side over on the fold line. Fold the left side over on the fold line.
3. Fold the bottom of the skort to the top of the garment.
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NW10 Women’s Outerwear – Heavy Jackets, Coats, Sweaters
Approximate folded dimensions must not exceed the width of a 14” x 20” polybag.
Shipping Carton
These items may be shipped in the wide shipping carton (23”x 15” x 17”).
Note to Remember
• Leather and suede must be sent hanging with special protection to prevent fabric markings.
• Tissue may be used if necessary.
• Hoods should be folded down across back.
2. Fold remaining portion of sleeve back across center.
4. Fold in half by bringing the bottom of the coat/jacket up to the top. (Exception: For longer items,
fold in half and then fold in half again.)
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NW11 Multi-Piece Items – Jacket and Pants Set
Approximate folded dimensions should be either 10” x 12” x 2 ½” or 10” x 14”x 2 ½”.
Polybag Size
Use gusseted polybag size 11” x 14” x 3” or 11” x 16” x 3”.
Shipping Carton
Notes to Remember
Jacket: Place top garment face down.
1. If the item has shoulder pads, fold arms in back with shoulder pads in back.
3. Fold remaining portion of sleeve back across center.
Pant: Fold pant on the center crease. (Do not button, snap or zip.)
5. If needed, tuck in front fold (of rise) and align pant to form a straight line.
6. Place pant face down on back of jacket.
7. Fold in half by bringing the bottom of the legs up to the top of the pant.
All units will be folded within each other. The front view should be the jacket and the back view should be
the pants, skirt or dress.
71
NW12 Multi-Piece Items – Jacket & Skirt/Dress
Approximate folded dimensions should be either 10” x 12” x 2 ½” or 10” x 14”x 2 ½”.
Polybag Size
Use gusseted polybag size 11” x 14” x 3” or 11” x 16” x 3”.
Shipping Carton
Notes to Remember
Jacket: Place top garment face down.
1. If the item has shoulder pads, fold arms in back with shoulder pads in back.
Skirt/Dress: Place garments face down on back of jacket.
5. Fold in sides of skirt/dress approximately 1”. (If needed, fold in sides further to form a straight
line.)
6. Fold skirt/dress in half by bringing the bottom of the skirt/dress up to the top and then in half
again.
All units will be folded within each other. The front view should be the jacket and the back view should be
the pant, skirt or dress.
72
NW13 Women’s Overalls
Exceptions are allowed for larger women’s items, which should be folded to fit to 10” x 19”.
Polybag Size
Exceptions: Use polybag size 11” x 20”.
Shipping Carton
Note to Remember
1. Fold in sides of legs as shown below.
2. Fold garment in quarters. Fold legs up and then fold again at the mid section.
3. Fold the bib portion down so that bib is in front with straps buckled.
73
NW14 Women’s Robes
Approximate folded dimensions must not exceed a polybag size of 14” x 20”.
Shipping Carton
This item may be shipped in the wide shipping carton (23” x 15 x 17”).
Note to Remember
• Tissue may be used on lightweight fabrics (i.e., silks, rayon, polyester, etc.).
• Lay robe belt flat on back of garment.
1. If the item has shoulder pads, fold the sleeves in back, leaving shoulder pads facing the front.
5. Fold in half by bringing the bottom of the robe to the top. Fold in half again.
74
NW15 Panties & Swimsuit Bottoms
Appropriately folded item should fit into a 6” x 9” polybag.
Shipping Carton
Notes to Remember
• The use of a lightweight stiffener is recommended.
• Tape may be used to secure panty to stiffener.
• Do not use pins, clips or chipboard stiffeners.
• Hygiene liners must be in place on all panties and swimsuit bottoms.
1. Place item right side down.
2. Fold left and right sides in and bottom up.
Important Note: If items are packaged in presentation boxes, each box must be individually polybagged
and sealed.
75
NW16 Bras & Swimsuit Tops
Shipping Carton
Notes to Remember
• Tape may be used to secure item to stiffener.
1. With closures fastened, fold straps back into cups.
2. Fold in half.
76
NW17 Body Suit & One Piece Swimsuit
Shipping Carton
Notes to Remember
• Tissue may be used for lightweight materials.
• Do not use pins.
• Hygiene liners must be in place.
1. Place garment face down. Center stiffener on back of garments.
2. Fold down straps. Fold in left and right sides.
3. Fold into thirds.
77
NW18 Pareo/Scarves/Wraps/Ponchos
Exceptions are allowed for bulky wraps or ponchos, which may be folded to 10” x 19”.
Polybag Size
Use polybag size 11” x 14” or 11” x 16”. For exceptions, use polybag size 11” x 20”.
Shipping Carton
These items must be shipped in the narrow (23” x 10” x 12”) or short narrow (23” x 10” x 6”) shipping
carton.
Notes to Remember
• Do not use pins or clips.
• Tissue or lightweight stiffener may be used if necessary.
1. Fold in half.
3. Fold until approximate dimensions listed above are reached.
78
NU01 Socks & Hosiery
Polybag size
Use a polybag size that best fits the item to be packaged, not exceeding 11” x 14”.
Try to allow no more than 1” of space between the edge of the garment and the polybag.
Shipping Carton
These items must be shipped in the narrow (23” x 10” x 12”) or short narrow (23” x 10” x 6”) shipping
carton.
Notes to Remember
• Place item in the correct size polybag and seal the polybag with clear tape or heat seal.
79
NM01 Men’s Shirts – Casual
Approximate folded dimensions should be 11” x 17”.
Polybag Size
Use polybag size of approximately 11” x 18”.
Shipping Carton
Notes to Remember
• Cardboard, tissue and inserts are required.
1. Place shirt face up.
2. Make sure all closures are buttoned.
3. Turn garment face down.
4. Place pre-cut tissue paper across back.
5. Fold right side back along fold line as shown.
6. Layer long sleeves (arms) across back along fold line as shown.
7. Repeat for left sleeve.
Short Sleeves
a. Angle right sleeve across front of shirt.
b. Attach with plastic clip.
8. Fold up tail.
9. Fold in half by bringing bottom of shirt to the top. (See final product illustration.)
11. Place paper collar insert underneath collar.
12. Insert collar stays, if applicable.
13. Place plastic collar insert inside the collar.
14. Place butterfly insert (optional).
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NM02 Men’s Shirts - Dress
Approximate folded dimensions should be no larger than 11” x 17” x 1½”.
Polybag Size
Shipping Carton
Notes to Remember
• Cardboard, tissue and inserts are required.
• Do not use pins. Exception: When pins are required.
2. Make sure all closures are buttoned.
3. Turn garment face down.
4. Place pre-cut tissue paper across back.
5. Place shirt cardboard across back and insert tab into collar.
6. Fold right side back along fold line as shown.
7. Layer long sleeves (arms) across back along fold line as shown.
8. Repeat for left sleeve.
Short Sleeves
a. Angle right sleeve across front of shirt.
b. Attach with plastic clip.
9. Fold up tail.
10. Fold in half by bringing bottom of shirt to the top. (See final product illustration.)
12. Place paper collar insert underneath collar.
13. Insert collar stays if applicable.
14. Place plastic collar insert inside the collar.
15. Place single button hold under the collar and over the top button.
16. Place butterfly insert (optional).
81
82
NM03 Men’s Tees & Polo Shirts
Polybag Size
Shipping Carton
These items must be shipped in the wide shipping carton (23” x 15” x 17”).
Notes to Remember
• Tissue may be used.
• Place garment face down
• All closures must be buttoned, snapped, zipped, etc.
1. Use fold lines shown in illustration below.
4. Repeat for the left sleeve.
5. Fold in half by bringing the bottom of the shirt up to the top of the shirt. (Exception: If shirt is
longer, fold bottom of shirt up 1/3 and fold 1/3 to the top.)
83
NM04 Men’s Denim Jeans & Shorts
Polybag size
Shipping Carton
Notes to Remember
2. Fold in half.
3. If needed, fold back rise over and align pant/short to form a straight line.
4. Fold the legs up to the top of the back pocket. (Shorts can be folded ¼ in half instead of in half.)
5. Fold pants in half again.
84
NM05 Men’s Dress & Casual Pants
Polybag Size
Shipping Carton
Notes to Remember
• The belt must be in the belt loops; the buckle must be tucked in front fold.
3. The zipper side is tucked in.
4. If necessary, tuck in front fold and align pant to form a straight line.
5. Fold in half by bringing the bottom of the leg up to the top of the pant.
85
NM06 Men’s Casual & Cargo Shorts
Polybag size
Use polybag size 20” x 15”.
Shipping Carton
Notes to Remember
• Tissue may be used for lightweight materials (i.e., rayon, silk, etc.).
• The belt must be in the belt loops; the buckle must be tucked in front fold.
3. The zipper side is tucked in.
4. If necessary, tuck in front fold and align short to form a straight line.
5. Fold in half by bringing the bottom of the leg up to the top of the short.
86
NM07 Men’s Sweatpants & Sports Shorts
Polybag size
Shipping Carton
Notes to Remember
2. Fold in half.
3. If necessary, fold back rise over and align pant to form a straight line.
4. Fold the legs up to the top of the back waistline. (Shorts may be folded ¼ instead of half.)
5. Fold pants in half again.
87
NM08 Men’s Outerwear – Heavy Jackets, Coats
Polybag Size
Shipping Carton
Notes to Remember
• Leather and suede must be sent hanging with special protection to prevent fabric markings. See
Section 4: Packaging and Labeling Requirements ("Hanging vs. Flat Packaging Instructions",
"Hanger Requirements" and "Button Covers") in the Nordstrom Direct Supplier Compliance
Manual.
• Compliant hangers that can hold the weight of the garment must be used. Hangers used for
leather and suede garments must be made of dense plastic and must be devoid of ridges.
• Hoods should be folded down across the back.
2. Fold the remaining portion back across center.
4. Fold in half by bringing the bottom of the coat/jacket up to the top. (Exception: For longer items
88
NM09 Men’s Outerwear – Light Jackets & Sweaters
Polybag Size
Shipping Carton
Notes to Remember
• Leather and suede must be sent hanging with special protection to prevent fabric markings.
• Compliant hangers that can hold the weight of the garment must be used. Hangers used for
leather and suede garments must be made of dense plastic and must be devoid of ridges.
• Hoods should be folded down across the back.
2. Fold the remaining portion back across center.
4. Fold in half by bringing the bottom of the coat/jacket up to the top. (Exception: For longer items
89
NM10 Men’s Robes
Polybag Size
Shipping Carton
Notes to Remember
• Clips may be used.
• Tissue may be used.
• All closures must be buttoned, snapped, zipped, etc.
• Lay robe belt on back of garment.
5. Fold in half by bringing the bottom of the robe up to the top and fold again to the top.
90
NM11 Men’s Swimming Trunks
Approximate folded dimensions should not exceed 19” x 14”.
Polybag size
Shipping Carton
These items must be shipped in the narrow shipping carton (23” x 10” x 12”)
Notes to Remember
• Clips may be used on trunks.
• Stiffeners may be used for lightweight materials.
• Do not button or snap.
2. Fold in half.
3. If necessary, fold back rise over and align short/trunks to form a straight line.
4. Fold in half by bringing the bottom of the leg up to the top of the short/trunk. (If the shorts/trunks
are ¾ length then fold in thirds.)
91
NM12 Men’s Furnishings – Multi-pack Undershirts
Approximate folded dimensions should be 7” x 9 ½”.
Polybag Size
Shipping Carton
Notes to Remember
• A lightweight stiffener such as cardboard is recommended.
• Clips are recommended.
Shirt # 1 (Front)
1. Place shirt face down.
2. Place cardboard 3” from bottom hem.
3. Fold bottom of shirt over cardboard.
4. Fold shirt up over cardboard.
5. Fold shirt again.
6. Fold sleeves on fold line (left side/right side).
7. Fold sleeves around cardboard.
Shirt # 2 (Middle)
2. Follow shirt #1 instructions, excluding cardboard.
Shirt # 3 (Back)
2. Follow shirt #1 instructions.
92
NM13 Men’s Furnishings – Boxers & Briefs
Shipping Carton
Notes to Remember
• Tape may be used to secure boxers/briefs to stiffener.
• Hygiene liners must be in place on all boxers/briefs.
1. Place item right side down.
2. Fold left and right sides in and bottom up.
Important Note: If items are packaged in presentation boxes, each box must be individually polybagged
and sealed.
93
NM14 Men’s Ties
Shipping Carton
These items must be shipped in either the narrow (23” x 10” x 12”) or short narrow (23” x 10” x 6”)
shipping carton.
Notes to Remember
• Ties must be placed in a presentation box.
1. Roll tie from narrow end to wide end.
2. Place tie into a 3”-4” cube-shaped box 3”-4” deep.
Packaging and Labeling Requirements – Reserve Stock
Packaging Guidelines (RS)
The following guidelines will provide you with a clear picture of how your merchandise is to be packaged
for shipment to Reserve Stock.
Merchandise must be packaged according to these guidelines. Any variances will cause delays and may
result in non-compliance chargebacks. (For information about chargebacks, see “Addendum – Non
Compliance Offset Fees” on the webpage at www.nordstromsuppliercanada.com
If you have any questions about these guidelines, please call Floor Ready at (877) 444-1313 (option 1).
Packing (RS)
Packing: Pack each purchase order separately.
One SKU per carton: Pack one style, color and size (SKU) per carton. If a single SKU does not
completely fill a carton, leave the carton partly empty.
Polybags for Folded & Flat Merchandise (RS)
Number of Garments Per Polybag
• All merchandise must be individually polybagged.
• Units sold as sets and using one UPC number must be packed in the same polybag.
Polybag Composition
Polybags for folded merchandise must be made of clear polyethylene (poly) and be a minimum of .00125
inches (.03125 mm or 1 ¼ mil) thick.
94
Sizes
Recommended polybag sizes for specific merchandise types are shown below.
The maximum allowable polybag size is 14” x 20”.
Recommended Polybag
Dimensions
6” X 9”
9” x 14”
11” x 14”
or
11” x 16”
11” x 18”
11” x 14” x 3”
or
11” x 16” x 3”
14” x 20”
14” x 16”
Merchandise Type
Lingerie, Tights, Socks, Foundations, Men’s
Underwear, 2 pc. Swimwear, Men’s Ties
1 pc. Swimwear
Denim Jeans & Shorts, Dress Pants,
Leggings, Stirrup Pants, Skorts, Skirts,
Blouses, Dresses, Jumpers, Tees,
Sweaters, Lightweight Outerwear, Overalls
Extended Sizes
Multi-piece Items, Thick or Heavyweight
Materials
Heavyweight Outerwear, Robes, Bulky
Hand
Knit Sweaters, Robes, Men’s Shorts, Men’s
Outerwear, Men’s Turtlenecks, Men’s
Sweatpants/Sweatshirts
Men’s Tees/Polo Shirts
Sealing
Polybags must be sealed securely so that merchandise remains in the polybag at all times. Use one of
the following sealing methods:
Heat Sealing
Taping: Fold open end of polybag over and seal with one piece of 2” wide tape along the entire
length of the open end.
Self-sealing bags may also be used.
Mandatory Safety Warning
All poly-bags must be marked with this safety warning, printed in black and in a font size that is at least
20-points in both English and French:
CAUTION! PLASTIC BAGS CAN BE DANGEROUS! TO AVOID DANGER OF
SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN!
ATTENTION! POUR EVITER TOUT DANGER DE SUFFOCATION, GARDEZ CE SAC HORS DE
L’ATTEINTE DES BEBE ET DES ENFANTS!
Vent Holes
Polybags sealed using the heat-sealing method must have three half-moon or butterfly-vent holes. The
vents must be approximately 1/4" in diameter, evenly spaced and must not interfere with any printing on
the polybag.
UPC Ticket Placement (Reserve Stock)
All merchandise must have UPC ticket visible through top of poly bag.
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Accessories, Gifts, Cosmetics and Footwear
Jewelry cards
Jewelry cards help to reduce damage during shipment. The following items must be placed on a jewelry
card:
• Earrings
• Hair Accessories (with the exception of headbands)
• Rings
• Broaches/Pins
• Tie Clips
• Cuff Links
Presentation Jewelry Boxes
Each item must then be placed in a vendor generic jewelry box with a ½” cotton liner. Box size must be
no smaller than 3 ½” x 3 ½” x 1” (standard jewelry gift box size).
* If the dimensions of presentation box are not large enough to accommodate product (i.e. cuff bracelet) it
is acceptable to bubble wrap the merchandise then individually polybag with the barcode sticker on the
outside of the polybag.
Source for Jewelry Boxes
Presentation jewelry boxes may be ordered from:
J.P. Gasway Company
Contact: Debbie Lovetinsky
Phone: (800) 255-5885
Website: www.jpgasway.com
These boxes may also found at most packaging specialty stores.
Polybags/Shrink-wrap
Once the jewelry or accessory item has been placed in a presentation jewelry box, each box must then
be placed in a size-appropriate polybag. Fold the open end of the bag over the end of the box to create a
professional looking presentation, and seal securely by heat sealing or with two pieces of clear ¾“ tape.
Shrink-wrap is an acceptable alternative to polybags. The polybags or shrink-wrap must be made of clear
polyethylene (poly) and must be a minimum of 1.5 mils (.03125mm) thick.
Watches
Watches must be packaged in individual watch cases or boxes, in a size-appropriate presentation jewelry
box with a ½” cotton liner.
Sunglasses
Sunglasses must be packaged and shipped in sunglass cases. When using soft sunglass cases place
each soft case in a vendor generic presentation box. Each sunglass case or sunglass presentation box
must be polybagged.
Belts
Belts are to be shipped flat with plastic hangtags on belts. Each belt must be poly bagged individually poly
bagged.
Metal or chain belts that are prone to damage or tangling should be packaged in individual presentation
boxes or bubble bags.
96
Hats
As necessary to retain their shape, hats may be stuffed with tissue paper or other appropriate dunnage
material. Each hat must be polybagged.
Hosiery
Exposed Hosiery must be individually polybagged (to protect Hosiery from damage) sealed. If the Hosiery
is not exposed there is no need to polybag.
Socks/Tights/Slipper Socks
Must be individually polybagged, heat sealed.
Multi-packs
Each pair or unit should be packaged individually unless the purchase order indicates that the
merchandise is to be sold in multiples.
Men’s Ties
Ties must be placed in a presentation box.
Bottled Liquids/Lotions
To prevent leakage during shipping ALL caps and lids (including twist caps) on bottled liquids or lotions
must be secured with a tamper proof seal or be taped down.
Cosmetics
Tamper resistant seals must be included on all cosmetic merchandise. In addition, all cosmetic items
must be completely sealed, with shrink-wrapping or heat sealing being the preferred methods. Liquid
items must be protected with a layer of bubble wrap and a size-appropriate polybag.
Glass/Fragile Items
Fragile items include, but are not limited to, glass, stemware, ceramics, mirrors, beaded garlands, table
top items, hurricanes, and candlestick holders and candles.
• Fragile or breakable items must be packed with cushioning material (i.e., bubble-wrap, foam,
corrugate) around the top, bottom, and all four sides to limit interior movement and protect
against vibration, shock and compression encountered in transit. A drop and vibration test should
be performed on the individual package.
• Barware must be packed in inner packs of 4.
• Delicate stemware pieces must be individually wrapped in bubble-wrap or 3/32”micro-foam in
interior corrugated dividers in inner packs of 4.
• Beaded garlands and all items with loose, delicate pieces:
• Individually poly-bag or box each item;
• Provide protective packaging, such as a layer of bubble wrap, paper or other cushioned
material, around each poly-bagged item;
• Label the outside of each poly-bag with the style number.
Gift Tins
When a gift tin is used for packaging and presentation purposes, it must be wrapped in a layer of bubble
material. The bubble material may replace the use of an outer polybag.
Large Gifts
Larger gift items (minimum dimensions 10” x 10” x 6”) must be packed ready to ship to customers. Each
item should be packaged appropriately and placed in its own box of sturdy corrugated construction with a
minimum bursting strength of 200 lbs. The box should be as close to square or rectangular as possible
and should be a good fit for the item.
• The box must be new and not used or reused.
97
•
•
•
•
Footwear
•
•
•
•
All empty space around the item should be filled with dunnage, bubble wrap, Kraft paper,
textured Kraft paper, foam wrap, or expanding foam. No printed newspaper of any kind
should be used.
No staples of any kind may be used in the packaging process. Boxes should be sealed with
packing tape.
If the item is fragile, the box should be marked with a “Fragile” sticker on two sides.
Barcode sticker must be placed on outside of box.
Shoes must be packed one layer deep, with shoebox labels facing the top of the carton.
Each shoebox must be rubber banded unless it is lip-locked.
Pack each footwear purchase order separately.
Each shoebox must be marked with a UPC barcode.
Polybags for Hanging Merchandise
Note: ALL hanging merchandise must be individually polybagged unless the units are sold in multiples or
as pairs or coordinates. In those cases, the hanging items should be packed in the SAME hanging
polybag.
Composition
Hanging polybags must be made of clear polyethylene (poly) and be a minimum of .0015 inches thick.
Sizes
Required polybag sizes are listed below.
Note: The hanging polybag must extend a minimum of 2" and a maximum of 3" in length below the
garment.
HANGING POLYBAG SIZES
Size
SMALL
MEDIUM
LARGE
Dimensions
21” x 3” x 34”
53.3cm x 7.62cm x 86.36cm
21” x 3” x 48”
53.34cm x 7.62cm x 121.92cm
Merchandise Types
Blouses, Women’s Pants, Shorts,
Vests
Blazers, Men’s Pants, Dresses,
Some Coordinates, Sportcoats
21” x 3” x 72”
53.34cm x 7.62cm x 182.88cm
Some Coordinates, Long Dresses,
Jumpsuits
Sealing
Polybags must be sealed securely so that merchandise remains in the polybag at all times. Use one of
the following sealing methods:
• Heat Sealing
• Taping: Fold open end of polybag over and seal with one piece of 2” wide clear tape along
the entire length of the open end.
Please follow these additional guidelines when sealing a hanging item polybag:
• Do not tie the bottom of polybag.
• Do not leave the bottom of the polybag open.
• Do not use staples to close the polybag.
Mandatory Safety Warning
All poly-bags must be marked with this safety warning, printed in black and in a font size that is at least
20-points in both English and French:
98
CAUTION! PLASTIC BAGS CAN BE DANGEROUS! TO AVOID DANGER OF
SUFFOCATION, KEEP THIS BAG AWAY FROM BABIES AND CHILDREN!
ATTENTION! POUR EVITER TOUT DANGER DE SUFFOCATION, GARDEZ CE SAC HORS DE
L’ATTEINTE DES BEBE ET DES ENFANTS!
Vent Holes
Polybags sealed using the heat-sealing method must have three half-moon or butterfly-vent holes. The
vents must be approximately 1/4" in diameter, evenly spaced and must not interfere with any printing on
the polybag. See illustration below.
Collar Protection
If the collar of the garment protrudes from the top of the hanging polybag, please protect with a collar
protector. It is vendors’ responsibility to ensure the integrity of the garment from their door to ours.
UPC Tickets (Reserve Stock)
ALL GOODS SHIPPED TO RESERVE STOCK MUST HAVE A BARCODE TICKET ATTACHED.
NPG Manufacturers – Must order their tickets through the designated Ticket provider which is
listed on each PO.
Approved Barcode Sticker Providers
Name & Address
Contact
Barcodes West, LLC
1560 1st Avenue South
Seattle, WA 98134
Phone: (800) 688-2633
Email: [email protected]; Website: www.bcw-inc.com
3145 Medlock Bridge Road
Norcross, GA 30071
PAX Tag & Label, Inc.
9528 East Rush Street
South El Monte, CA 91733
Laura Boldt
Phone: (800) 500-8687
Email: [email protected]; Website: www.finelinetech.com
Sandra
Phone: (800) 729-8247
Email: [email protected]; Website: www.paxtag.com
R.E.R. International
116-55 Queens Boulevard
Suite 214
Forest Hills, NY 11375
Daniel Etra or Lina Radonjic
Phone: (718) 793-3900
Email: [email protected]; Website: www.rerinternational.com
99
Shipping Carton Specifications - Reserve Stock
Carton Specifications
Shipping cartons must be constructed of new corrugated cardboard with a minimum bursting strength of
200 lbs per square inch (18 kg/cm) to prevent crushing.
200 Lbs/Sq. Inch (1379 kPa) Single-wall (3 Ply) Corrugated
Liner
Corrugated
Liner
Carton Transit Testing
Carton transit testing is required when one item is shipped per carton. Nordstrom holds all suppliers and
agents accountable for providing documentation upon request of Vibration and Drop testing in
accordance with the International Safe Transit Association industry standard test procedure, ISTA-1A &
1B.
Vibration test
A 45 minute carton vibration test: 15 minutes each in base down, side down, and back down orientations.
The frequency of the test platform is to be adjusted until the package just leaves the platform surface
(14,200 cycles on vibration tables on 2 sides.) The frequency of the vibration depends on the size and
weight of the products. However, it will normally be approximately 200 cycles per minute.)
Drop test
A series of ten free fall drops from a height that varies with the carton weight as indicated below.
Package gross weight
Drop Height
1-20 lbs
1-9 kg
21-40 lbs
10-18 kg
41-60 lbs
19-27 kg
30 inches
76 cm
24 inches
61 cm
18 inches
46 cm
The drop sequence and orientation of the impacts must be performed in the following order:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Most fragile corner;
Shortest edge radiating from that corner;
Medium-length edge radiating from that corner;
Longest edge radiating from that corner;
7.
Flat on one of smallest surfaces;
Flat on the opposite smallest surface;
Flat on one of the medium-length surfaces;
Flat on the opposite medium-length surface;
Flat on one of the largest surfaces;
5.
Flat on the opposite largest surface.
(see next page for diagram)
9.
6.
8.
4.
2.
3.
10.
1.
100
Weight and Dimensions
For merchandise shipped in a carton with a hanger inserted, use carton size appropriate for garment.
For Merchandise shipped in a carton with no hanger inserted the following carton specifications must be
met.
Shipping cartons must have the following exact measurements (in addition to the end perforation)
SUMMARY OF SHIPPING CARTON SPECIFICATIONS
For Flat Merchandise Only
Standard Carton Sizes
Maximum Carton Weight
Perforation
23” x 10” x 6”
40 lbs.
Vertical: 5”
58.42 cm x 25.40 cm x 15cm
18 kgs.
Horizontal: 7”
Short Narrow
23” x 10” x 12”
58.42cm x 25.40cm x 30.48cm
Narrow
23” x 15” x 17”
58.42cm x 38.10cm x 43.18cm
Wide
40 lbs.
18 kgs.
Vertical: 12”
Horizontal: 4”
40 lbs.
18 kgs.
Vertical: 9”
Horizontal: 9”
Short Narrow (23” x 10” x 6”): This size carton may be mixed with the Narrow carton for the purposes of
reducing mixed SKUs or in the case of small quantity shipments. Cartons of this size are recommended
for shipment of smaller dimension items such as swimsuits, lingerie, socks, hosiery, foundations, ties,
wallets, accessories, and small gifts.
Narrow (23” x 10" x 12"): This size carton must have a full overlap opening. Cartons of this size must be
used for flat-folded light-to-medium weight apparel.
Wide (23" x 15" x 17"): This size carton must have a full overlap opening. Cartons of this size may be
used to pack Shoes, men’s apparel items as well as bulky items (e.g., heavy-weight robes, hand-knit
sweaters or thermal knit sets).
•
•
•
Please ship in the compliant carton size that best fits your flat folded items.
Do not mix Narrow and Wide cartons within the same PO.
Do not switch between Narrow and Wide cartons on subsequent shipments of the same item.
Wide vs. Narrow
The majority of flat-folded items should be shipped in Narrow (23” x 10” x 12”) shipping cartons. If you
are unsure about which size carton to use, please contact Floor Ready at (877) 444-1313 (option 1).
Perforation
All cartons must be perforated to facilitate the creation of an opening. The perforation should be located
at one end of the carton and should approximate the measurements shown in the “Summary of Shipping
Specifications” table above.
Sealing and Marking Cartons - Reserve Stock
Carton Sealing
• Cartons (top and bottom) must be sealed with ONE KIND of tape.
• Use 2” or 3” (inch) patterned vinyl tape or paper-reinforced security tape.
• Do not use cellophane or clear tape.
• Do not consolidate or seal with bands, staples, strings, straps or any sealant other than tape.
• All tapes must be moisture/temperature resistant and have an adhesive quality that resists drying
in transit.
• The tape pattern (if any) may be anything that will make it easy to determine that the carton seal
has been broken.
101
Shipping Carton Suppliers (Reserve Stock)
Carton Suppliers
United
East Coast
States
Company Name/Address
Dawn Industries
450 Seventh Ave
New York, NY 10123
(Stocks all three carton sizes)
Crown Products
450 Nepperhan Ave
Yonkers, NY 10701
West Coast
Mid-West
California Supply
491 E. Compton Blvd.
Gardena, CA 90248
California Supply
30049 Ahern Street
Union City, CA 94587
(Stock all three carton sizes)
Ability Enterprise
1440 N. Kingsbury #120
Chicago, IL 60622
Georgia Pacific
2150 Kerper Blvd.
Dubuque, Iowa 52001
Canada
Hong Kong
China
Paramount Paper Products
1300 Boul Jules Poitras
St. Laurent, Quebec H4N1X7
Ching Wah Industrial Co.
Unit 13, 5F Block A
Wah Tat Industrial Center
8-10 Wah Sing Street
Kwai Chung, Kowloon, HK
No.2 Printing/Packing Factory
Zhujiawan, Changshu City, China
Spain
Cartopesa
Brazil
Ind. Cartel S.A.
Rodovia RA 130
KM 40, SEM NBR
Legeado, Rs Brazil
Box Print Fabric
Embalagens E Ondulado S.A.
Avenida Dos Municipios 5238
Campo Bom 93-700-000 RA Brazil
Brazil
Contact Name/Number
Phone:
(888) DAWN-USA
(888) 329-6872]
(212) 432-0035
Fax:
(212) 563-0489
(212) 596-0167
Contact:
Jonathan Greenberg
Marla Perrino
Phone:
(917) 696-7912
Fax:
(914) 968-0029
Contact:
Brian Goldstein
[email protected]
Web: www.crownproducts.com
Phone:
(310) 532-2500
Fax:
(310) 327-1849
Contact:
Violet Parrish (x134)
Mark Weinstein (x132)
Phone:
Fax:
Contact:
Phone:
Fax:
(510) 429-0426
(510) 562-2625
Phil Footlik x 121
Bob Johnson x 131
(312) 337-8433
(312) 337-8677
Contact: Marcia Kray
Phone: (319) 480-4012
Fax: (563) 557-3199
Phone:
(514) 331-0083
Fax:
(514) 331-3274
E-mail: [email protected]
Contact:
Mr. John Bilikas
Phone:
242-36537
Phone:
242-36551
Fax:
242-36555
Contact:
T.C. Cheung
Phone:
Fax:
Contact:
Phone:
Fax:
Phone:
Fax:
86-21-246012
86-21-246012
Mr. Zhu Bin Rong
96-663-0592
96-663-2646
011-555-1597-1311
011-555-1597-1523
Phone:
Fax:
011-555-1597-1311
011-555-1597-1523
102
SECTION 8
MISCELLANEOUS POLICIES
Alterations
We at Nordstrom recognize that our success is based on the quality of your merchandise, and we have
great confidence in your quality control system. Understandably, it is invariable that a few garments may
arrive needing minor repairs, due to circumstances beyond both our control. We are certain that you, like
us desire to save the sale.
We recognize that should the defects comprise a large quantity or amount, we would probably want to
return the garments or handle them in some other manner. However, it may be more economical to
repair some at Nordstrom, saving both time and shipping costs, as well as saving the sale.
Gift Acceptance Policy
Nordstrom’s Gift Acceptance Policy prohibits employees from accepting gifts or favors at any time. We
appreciate your cooperation in refraining from placing yourself or any Nordstrom employee in an
embarrassing position. We value the friendly and cooperative relationship between Nordstrom
employees and the companies with which we do business and hope we can rely on you in honoring our
gift acceptance policy without affecting our working relationship.
Expense Offset Policies
An expense offset fee will be assessed for all merchandise not in compliance with our standards. The
purpose of these fees is to recoup expenses incurred as a result of the receipt of non-compliant
shipments. Compliance with these requirements supports our common goal of expediting the flow of your
merchandise to the selling floor.
Details about expense offset fees are available in the Nordstrom Full Line and Rack Expense Offset
Policies document on the www.nordstromsuppliercanada.com website.
Section 8: Miscellaneous Policies
103
Floor Ready Merchandise (FRM) Contact Sheet
Supplier completes FRM Contact Sheet and submits to Third Party Ticket Provider along with ticket order.
Provider will produce ticket, check for scannability, approve ticket and fax to Nordstrom Floor Ready
department to complete account setup process.
TO BE COMPLETED BY SUPPLIER
SUPPLIER NAME:
Label Name (s):
Ship to Department
Number (s):
Pay to Vendor #:
Supplier #:
Nordstrom Buyer (s):
Starting PO #’s:
Full Line or Rack:
SUPPLIER FLOOR READY CONTACT PERSON
Contact Name and Title:
Phone:
Fax:
Email:
Any additional supplier compliance questions outside of Floor Ready Merchandise can be directed to:
(877) 444-1313 (option 1) or visit our website at www.nordstromsuppliercanada.com
FLOOR READY SUPPLIER INFORMATION
UPC Barcode: Yes
OR
No
ASN Provided: Yes OR
No
Merchandise Shipped on Hangers: Yes or No
Shipping Manager:
Contact Name:
EDI Provider: QRS
or Other
GS1128 Label Provided: Yes
OR
Hangers Supplied By:
Phone:
No
Email:
NOTE: Non-Compliance with Nordstrom Floor Ready requirements may result in applicable expense
offset fees.
To be completed by Nordstrom Third Party Ticket Provider
Date Received:
Date Shipped:
Notes:
** Email ticket sample to [email protected] or Fax sample to (206) 303-2629 prior to ticketing
merchandise.
** Ticket Formatting can be found on line at www.nordstromsuppliercanada.com under Tickets.
Tickets Produced by:
Affix Sample Ticket (s) here for approval.
104
EDI Non Compliant Inquiries
If you are not currently receiving Nordstrom’s weekly expense offset fee summaries via email, please
provide us with the following: vendor number, contact name, and an email address where the summaries
should be sent.
Send to [email protected]
Please follow this guide in order to help us serve you better in researching EDI expense offset fees.
Please provide our research results to your EDI department to facilitate corrections that will help prevent
future expense offset fees.
‘Reason’ from summary:
BOLs do not match
Case IDs do not match
SKU level ASN – No case
information
No BOL transmitted in ASN
Missing or Unusable ASN – there
was not an ASN present in our
warehouse system; it does not
indicate non-receipt of your ASN
transmission
Inaccurate ASN
Action to take prior to submitting
What we need to further
inquiry:
research:
Compare your Bill of lading with your
A copy of the signed bill of lading
EDI transmission to ensure that the
for this shipment
bill of lading numbers are the same
Escalate to your EDI department
**
Escalate to your EDI department –
**
this does not meet our requirements
Escalate to your EDI department **
this is a required segment
Check for late ASN by comparing
If we confirm that we were not in
your transmission date with our DC
receipt of an ASN at all, we may
receipt date (provided on the
ask for you to provide the ISA
summary)
number for the FA 997 (functional
Verify the correct PO/DC combination acknowledgement). We do not
was included in your transmission by
need this information to initiate
checking the N1 ST segment for the
research
correct DC (and that it is a valid DC
number) along with finding the correct
PRF segment under that DC for the
PO that has received the fee
A fee occurs when there are discrepancies between the UPC/EANs
physically contained within the carton as compared with the UPC/EANs
listed on the corresponding ASN.
**For any inquiry include the vendor number and the charge numbers you are inquiring about. Please
also include an explanation. Send this via email to: [email protected]
If:
Non-compliant PO
UPC catalog
The PO number is invalid for your
company
Was the VPN provided on the
summary loaded prior to the pull
date?
Then:
Verify with your sales staff that the order was
not accepted via a method other than EDI, i.e.
fax, email, etc…
Provide the date that the UPC information was
loaded into your GXS or InterTrade catalog to:
[email protected]
105
Charge Type:
GS1– 128 carton labels
VICS Hanger
Invoice
Barcode
Most Common Cause:
• GS1-128 label is missing from cases.
• Does not scan at all.
• Scans incorrectly (sometimes the number will "wrap", i.e., the last digit
is read as being the first).
• More/less than 20 digits.
• Invalid characters (presence of symbols or alpha characters).
• Duplicate barcodes (duplicate barcodes will not be accepted into
warehouse system).
• Photocopy (photocopies of labels taped to cases will not scan
correctly).
• Poor print quality will cause the label not to scan correctly (barcode
prints with "skip lines" if printer skipped while printing).
• Defaced.
• Partially missing.
• No quiet space around barcode (cannot "bleed" off the edge of the
label).
• Barcode and human readable are different (barcode must decode to
the human readable number printed on the label).
• Barcode is too big (bleeds to edge of label) or too small.
Incorrect • Size indicators and vendor logos or stickers on hangers.
• Full foam covers on top hangers; foam (mini covers) for sleeveless
garments.
• Loose foam or fabric swatches on bottom hangers.
• Incorrect VICS hanger according to our guidelines.
Missing –
• Please refer to Hanger Requirements, by department, outlined in the
Supplier Compliance Manual.
Paper copies of invoices sent can cause non-compliant offset fees, including
past due invoices, duplicate invoices sent by factor, etc…
All merchandise must be received at our Distribution Centers with a scannable
UPC or EAN barcode attached to the merchandise. Do not use both UPC &
EAN.
Please be advised that fees over 3 months old may have limited details available. We strongly suggest
inquiring on your expense offset fees in a timely manner; doing so will allow us the opportunity to provide
you with as many details as we have available. Details should be requested as the charges are incurred,
and not accumulated and requested on a monthly, quarterly, seasonal or yearly basis.
106
Glossary of Terms and Definitions
Term
Definition
Airway Bill (AWB)
The air industry’s equivalent to the motor Carrier’s Bill of Lading.
Advanced Ship Notice
(ASN)
Electronic packing slip or 856.
Bill of Lading
A contract of carriage between shipper and Carrier. A Bill of Lading
serves three purposes:
• It sets the terms and conditions of the contract.
• It acts as the receipt for the goods to be transported.
• It provides documentary evidence of the party entitled to deliver.
Bill Receiver
Freight invoice payment term unique to DHL Express. When a shipment is
sent “Bill Receiver,” charges are billed to Nordstrom.
Cancel Date
The Cancel Date shown on the Purchase Order. The Cancel Date is the
last day to ship. It is commonly referred to as the “Past Cancel Date”.
Claim
A deduction processed against a vendor’s account for merchandise
returns, shortages, cost differences, markdowns, advertising co-op,
rebates, etc.
Cargo Claims
Claims written against a Carrier for recoupment of merchandise cost and
freight charges as a result of damage or shortage of goods delivered or
complete non-delivery.
Carrier Liability
A contract Carrier is liable for all loss, damage and delay with the
exception of act of God, act of a public enemy, act of a public authority, act
of the shipper, and the inherent nature of the goods.
Carton
A corrugation packaging type not to exceed 36" x 24" x 24" or 50 pounds.
Contract Carrier
A for-hire Carrier who does not serve the general public, but who serves
shippers or consignees with whom the Carrier has a continuing contract.
Collect
Freight invoice payment terms indicating that charges will be billed to
Nordstrom.
Consignee
The receiver of a freight shipment, usually the buyer.
Consolidation of Shipment
A Nordstrom requirement that all purchase orders going to the same DC
on the same day must be consolidated onto one Bill of Lading or sub-bill,
depending on which Carrier is being used.
Consolidator
Assembles interliner or LTL shipments, organizes the freight by DC and
purchase order, manifests shipments by DC and transmits to each DC to
pre-alert them of the merchandise and delivery date. Releases freight by
assembly to the DC.
Cubic Feet
Carton length times width times height. Cubic feet measurement must be
provided for Over Shipments.
107
Term
Definition
Customer’s Owned Goods
Merchandise that has already been sold to a customer. Customer’s
Owned Goods are usually Repair Claims being sent back to Nordstrom
from the repair vendor.
DC
Nordstrom Distribution Center. See Stores/DC List in Nordstrom Routing
Guide for stores serviced by each DC, and DC addresses and phone and
fax numbers. The DC is usually the Ship To point on the Purchase Order.
Department Number
The department number is found on the Purchase Order under "Dept. No."
The department number contains a type of merchandise belonging to a
group of departments in a merchandise division.
DimWt
Carton length times width times height. DimWt or cubic feet measurement
must be provided for Over Shipments.
EAN
European Article Number. A unique thirteen digit vendor number, the
European equivalent of a UPC code.
Earliest Ship Date
The Earliest Ship Date shown on the Purchase Order. The Earliest Ship
Date is the first day to ship. It is commonly referred to as the Start Ship
Date.
EDI
Electronic Data Interchange. An all-inclusive term for Electronic Data
interchange transactions. Ability to transmit EDI transaction types varies
with each vendor.
Electronic Documents
The Electronic Documents utilized by Nordstrom include:
Electronic Invoice
EDI810
Version 4010VICS
UPC Catalog
EDI832
Version 4010VICS
Purchase Order
EDI850
Version 4010VICS
Product Activity Data
EDI852
Version 4010VICS
PO Acknowledgment
EDI855
Version 4010VICS
Advance Shipment
EDI856
Version 4010VICS
PO Buyer Initiated
EDI860
Version 4010VICS
GS1-128 Carton Label
Version 4010VICS
Functional Acknowledgement
EDI997
Version 4010VICS
Floor Ready
Term referring to merchandise that is received ready to be transferred
directly to the selling floor.
Freight Allowance
Amount of freight the supplier pays per purchase order or signed
Corporate Freight Partnership Contract (freight agreement).
0
1 = 100%
2 = 50%
3 = 60%
4 = 30%
Freight-Only Invoice
Supplier pays no (zero) freight costs.
Full, Paid: Supplier pays 100% of the freight costs.
½, Half: Supplier pays 50% of the freight costs.
Difference between Air and Surface. On air shipments
only, supplier pays 60% of the air freight costs.
Half the difference between Air and Surface. On air
shipments only, supplier pays 30% of the air freight costs.
An invoices for prepaid freight charges sent to the DC Traffic Office.
108
Term
Definition
Nordstrom only reimburses for freight charges associated with jewelry,
watches, gourmet food shipments and consignment orders.
Freight Chargeback
(See Freight Agreement
and Freight Violation
Chargeback
Codes/Descriptions in
Nordstrom Routing Guide
for chargeback reason
codes and descriptions)
Supplier freight deduction document. There are two types of freight
chargebacks:
• Agreement: Supplier agrees to share freight charges.
• Violation: Supplier is charged full freight charges plus a handling
fee of $100. Violation is either of Purchase Order contract or the
Carrier Selection and Routing Guide. Nordstrom deducts freight
charges owed from the next payment run.
FOB Point
A term of sale that defines who will incur transportation charges for the
shipment, who will control the movement of the shipment, or at which point
the title to the goods passes to the buyer. The original meaning was "free
on board" ship.
• FOB Factory: Title of goods passes to the buyer at the factory.
Supplier pays no (zero) freight, unless a freight allowance is
applicable.
• FOB Consolidator: Title of goods passes to the buyer at the
consolidation point. Supplier pays all freight costs to the point of
consolidation, plus any additional freight costs, which are
dependent on what is agreed in the freight allowance field on the
PO.
• FOB Store: Title of goods passes to the buyer at the Nordstrom
DC or Store. Supplier is liable for the shipment until it reaches
Nordstrom. Please note that FOB Store does NOT mean ship
Direct to Store. Refer to the “FOB Point” Purchase Order field.
Full Freight
The supplier/shipper agrees to pay 100% of the freight charges. Refer to
the "Freight Allowance" Purchase Order field.
Full Load
Shipments weighing over 1,000 lbs for Air shipments and 10,000 lbs for
Surface shipments. To have Full Load Shipments considered for possible
Volume Shipment Routing, call the Nordstrom Volume Shipment Routing
Desk at (503) 978-3042 at least 3 days prior to the requested ship date.
GOH
“Garment on Hanger”, a hanging packaging shipping type.
Gourmet Foods
Perishable merchandise purchased in Department 52.
Hazardous Materials
A hazardous material is a substance that poses more than a reasonable
risk to the health and safety of individuals and includes products such as
explosives, flammables, corrosives, oxidizers, and radioactive materials.
Includes perfumes and other contents packaged under pressure being
shipped via Air and Air shipments that contain Dry Ice cold pack.
Importer of Record
The company or individual who is listed as the importer with U.S. Customs
at the time the goods enter the U.S. The Tax ID# or social security
number of the "Importer of Record" must also be submitted to Customs.
The Importer of Record bears all responsibility and liability for the imported
merchandise.
109
Term
Definition
Inbound Freight
Freight en route to a Nordstrom facility (usually a Distribution Center).
Interliner
The pickup Carrier, usually for an LTL shipment. The Carrier transports
merchandise from the vendor to a consolidator.
Jewelry
Jewelry and watch shipments are shipments for departments 28, 68, 72,
89 and 214. See Jewelry and Watch Shipping Procedures (Section 3) in
Nordstrom Routing Guide.
Landed Duty Paid
The total cost of a product delivered to a given location, i.e., the cost of
production plus the transportation cost to the customer’s location. U.S.
Customs Clearance is the responsibility of the seller. The seller or agent
of the seller is the "Importer of Record". All U.S. Customs duties and
applicable taxes are for the account of the seller. Delivery to the named
place of destination is for the account of the seller.
LTL
“Less than truckload”, a shipment weighing less than the minimum weight
required to use the lower truckload rate. A pickup/interliner Carrier direct
to the DC’s or into a consolidation. Usually shipments over 70 lbs and
under 10,000 lbs.
Lumper
A term applied to a person who assists a motor Carrier in the loading and
unloading of property.
Manufacturer ID
The first six digits of the UPC number. This ID may be used to identify the
manufacturer. A single manufacturer may have multiple manufacturer IDs.
Master Bill of Lading
A uniquely numbered contract of carriage document that summarizes
more that one DC shipment or sub-bills of lading. The Master Bill of
Lading is the document that is signed by the Carrier driver.
Mode
Method of transportation (service) used for shipments, usually Surface and
sometimes Air. Refer to the "Ship Via Routing Guide or shipping method"
Purchase Order field.
Outbound Freight
Freight en route from a Nordstrom facility to another Nordstrom facility or a
vendor.
Order Date
The date the order was placed with the vendor. This is not the Earliest
Ship Date.
Pickup Carrier
The interliner Carrier, usually for an LTL shipment. The Carrier transports
merchandise from the supplier to a consolidator
PID
Product Information number or vendor style number. Also known as
vendor product number or VPN.
POD
Proof of Delivery.
PO Verification
Purchase Order Verification is a service provided by our consolidators. It
confirms that the Purchase Order is active and is ready to ship. PO
Verification may also be performed via email to Nordstrom. See Section 2:
110
Term
Definition
Shipment Preparation in Nordstrom Routing Guide for further information.
Prepaid
Freight invoice payment term indicating that charges are billed to the
shipper or supplier.
Purchase Order
A legal, binding contract between the Nordstrom buyer and the supplier.
The Purchase Order number is an 8-digit identifier and is required on all
packaging and documentation.
QR
Quick Response. The capability to send sales information to a vendor and
have merchandise replenished immediately via EDI transactions.
Refusal
A refusal occurs when a Purchase Order delivered to a consolidator or
Nordstrom facility is in violation of the Purchase Order contract. Refusals
are put On Hand and all expenses are borne by the seller. The seller has
30 days to give disposition to the agent in possession of the shipment.
After 30 days, the shipment may be salvaged to recover expenses.
Return Authorization
An authorization number which is obtained from the supplier prior to the
shipping return vendor claim.
Samples
Merchandise not for resale. Samples usually have no cost.
Shipper
The sender of the freight shipment, usually the seller or seller’s
warehouse.
Shipping Window
The period of time between (and inclusive of) the PO Earliest Ship Date
and Cancel Date.
Short Shipments
Shipment contents which are less than the packing slip count or a Carrier
shipment which has delivered less than the carton count on a Bill of Lading
or freight delivery receipt.
SKU
Stock Keeping Unit. A SKU refers to a specific style, color and size of an
item.
Store Pack
Packing by style, color and size (SKU) for a store.
Sub-Bill
A Bill of Lading always used in conjunction with a Master Bill of Lading. A
sub-bill lists the detail information for a DC shipment, including PO’s and
department number, itemized by number of cartons and weight, etc.
Supplier Number
Identifying number for the ‘ordered from’ company in the Nordstrom
Merchandising System.
GS1-128
Scannable bar-coded label located on the outside of a shipping carton.
UPC
Universal Product Code. A unique twelve digit vendor number. The first
six digits are a supplier’s UC Block ID; the next five digits are a specific
product identifier (SKU); and the last digit is a check digit.
VAN
Value Added Network. The designated communication network used to
111
Term
Definition
transmit and receive EDI transactions.
Vendor Number
The Vendor Number is found on the Purchase Order “Pay To Vendor”
section.
VICS
Voluntary Inter-industry Commerce Standards for EDI transactions.
VMR
Vendor Managed Replenishment. Vendor “Basic Stock” system that
automatically creates Purchase Orders and replenishes merchandise
based on sales and model information via EDI852 sales and 855 Reverse
Purchase Order.
Volume Shipments
A Full Load that exceeds the standard size/weight guidelines.
• Surface: 10,000 pounds or more, or over 1,800 cubic feet, per
consolidated shipment.
• Air: 1,000 pounds or more per consolidated shipment.
Volume Shipments are considered by the DC for possible Full Load
shipment routing.
Weight Break
The weight at which Carrier determination is made.
112
Notice of Disclaimer
The Nordstrom Full Line and Rack Supplier Compliance Manual, the Nordstrom Direct Supplier
Compliance Manual, the Routing Guide, the NPG Supplier Procedures Manual, the Nordstrom
International Packing and Shipping Guide, the Drop Ship Program and the
www.nordstromsuppliercanada.com website provide answers to questions commonly asked by
Nordstrom vendors/suppliers and serves as a reference to state and federal laws regarding apparel,
footwear and accessory products.
The information contained within the manual and the website should not be taken as legal advice or as a
legal guide to your situation or to any law, statute, or dealings with public authorities.
Please refer any questions you may have about compliance with and/or violations of laws, citations by
public authorities, court appearances, legal responsibilities, criminal or civil defenses, etc., to your
attorney.
Nordstrom is not responsible for:
1. Your reliance on any information contained in or omitted from this manual;
2. Your reliance on the accuracy of such information, including whether or not the information is
correct, current or complete, and/or;
3. The consequences of any action you or any other person takes or fails to take, whether or not
based on information provided by or as a result of the use of this manual.
113
Nordstrom Canada Routing Guide
April 21, 2014
Introduction/Getting Started ........................................................................................ 7
How to Use This Guide ...................................................................................................................... 7
Section 1: Shipment Classification.............................................................................. 8
Shipment Classification Definitions .............................................................................................8
1.1 Shipment Classification: Domestic ...................................................................................... 8
1.2 Shipment Classification: All Origins, Delivered Duty Paid (DDP) ........................................ 9
1.3 Shipment Classification: U.S. Origin, Nordstrom Import (NI) ............................................. 9
2.1 Supplier/Shipper Benefits ...................................................................................................10
2.3 Collect/Prepaid Shipments ..................................................................................................10
2.4 Rebilling .............................................................................................................................11
2.5 Freight Chargeback Inquiries ...............................................................................................11
2.6 Shipment Consolidation ......................................................................................................12
2.7 Shipment Definitions...........................................................................................................12
2.8 Shipping Timeframes (Ship Windows) ..................................................................................12
2.9 PO Verification....................................................................................................................12
2.10 Maximum Carton Dimensions/Weights..............................................................................13
2.11 Maximum Shipment Weight Limits ....................................................................................13
2.12 Volume Shipments ............................................................................................................13
2.13 Declaration of Value ..........................................................................................................14
2.14 Palletization of Freight ......................................................................................................14
2.15 Unique Bill of Lading Number ............................................................................................15
2.16 Refusals and Related Charges ............................................................................................16
Reasons for Shipment/Purchase Order Refusals .................................................................... 16
Fees Assessed for Refused Shipments .................................................................................... 17
Refused Shipment Handling and Liability ................................................................................... 17
Shipment Classification: Domestic .......................................................................................... 17
Shipment Classification: US Origin, Nordstrom Import (NI) ................................................... 17
General Rules for Surface Shipments: ........................................................................................19
General Rules for Air Shipments:...............................................................................................19
General Rules—Volume Shipments: ..........................................................................................19
3.1 Nordstrom DC Delivery Appointment Process ......................................................................20
3.2 Domestic Routing ................................................................................................................21
Alberta..................................................................................................................................... 21
British Columbia Manitoba ..................................................................................................... 21
New Brunswick........................................................................................................................ 21
Nova Scotia ............................................................................................................................. 21
Ontario (except Greater Toronto Area) .................................................................................. 21
Quebec .................................................................................................................................... 21
Saskatchewan.......................................................................................................................... 21
Ontario- Greater Toronto Area (GTA) ..................................................................................... 21
Ontario (Outside GTA)............................................................................................................. 22
Newfoundland and Labrador .................................................................................................. 22
Prince Edward Island ............................................................................................................... 22
Northwest Territories ............................................................................................................. 22
Nunavut................................................................................................................................... 22
Yukon ...................................................................................................................................... 22
3.3 Delivered Duty Paid............................................................................................................23
3.4 U.S. Origin, Nordstrom Import (NI) .....................................................................................24
Required Documentation for Nordstrom Import (NI) Shipment Classification .............................24
Nordstrom Brokerage Information ............................................................................................24
How to use the Nordstrom Import routing instructions:.............................................................25
Arizona .................................................................................................................................... 25
California (zip prefixes 919-938) ............................................................................................. 25
California, zip prefixes 900-918 (L.A. Metro Area).................................................................. 26
California, zip prefixes 939, 956-969 (N. Cal) .......................................................................... 26
California, zip prefixes 940-955 (San Francisco Metro Area) .................................................. 27
Connecticut ............................................................................................................................. 28
New York (Metro prefixes 100-119) ....................................................................................... 28
Delaware ................................................................................................................................. 28
Pennsylvania (Philadelphia Metro prefixes 170-196) ............................................................. 28
New Jersey .............................................................................................................................. 28
Maine ...................................................................................................................................... 29
Pennsylvania (except zip prefixes 170-196) ............................................................................ 29
Maryland ................................................................................................................................. 29
Rhode Island............................................................................................................................ 29
Massachusetts......................................................................................................................... 29
Vermont .................................................................................................................................. 29
New Hampshire....................................................................................................................... 29
Washington DC........................................................................................................................ 29
New York (zip prefix 120-149)................................................................................................. 29
Arkansas .................................................................................................................................. 30
Michigan.................................................................................................................................. 30
South Carolina ......................................................................................................................... 30
Georgia .................................................................................................................................... 30
Mississippi ............................................................................................................................... 30
Tennessee ............................................................................................................................... 30
Illinois ...................................................................................................................................... 30
Missouri................................................................................................................................... 30
Virginia .................................................................................................................................... 30
Indiana..................................................................................................................................... 30
North Carolina ......................................................................................................................... 30
West Virginia ........................................................................................................................... 30
Kentucky.................................................................................................................................. 30
Ohio ......................................................................................................................................... 30
Wisconsin ................................................................................................................................ 30
Alabama .................................................................................................................................. 31
Kansas ..................................................................................................................................... 31
Nevada .................................................................................................................................... 31
South Dakota........................................................................................................................... 31
Colorado .................................................................................................................................. 31
Louisiana ................................................................................................................................. 31
New Mexico ............................................................................................................................ 31
Texas ....................................................................................................................................... 31
Florida ..................................................................................................................................... 31
Minnesota ............................................................................................................................... 31
North Dakota........................................................................................................................... 31
Utah......................................................................................................................................... 31
Idaho ....................................................................................................................................... 31
Montana.................................................................................................................................. 31
Oklahoma ................................................................................................................................ 31
Washington ............................................................................................................................. 31
Iowa......................................................................................................................................... 31
Nebraska ................................................................................................................................. 31
Oregon .................................................................................................................................... 31
Wyoming ................................................................................................................................. 31
3.5 Direct to Store (DTS)............................................................................................................32
Section 4: Carrier Pages ............................................................................................. 33
4.1 BTX Global Logistics ............................................................................................................33
4.2 Con-Way Freight .................................................................................................................36
4.3 CTE – California Transport Enterprises .................................................................................38
4.4 CTE –RJR (California Transport Enterprises) .........................................................................40
4.5 Gilbert East .........................................................................................................................42
4.6 Jenncorp Logistics ...............................................................................................................44
4.7 National Logistics Services (NLS) ..........................................................................................46
4.8 New Penn – Gilbert East ......................................................................................................47
Additional Instructions for Shipment Classification: U.S. Origin, Nordstrom Import (NIA) ........... 52
Section 5: Shipments Requiring Special Handling .................................................. 53
5.1 Dangerous Goods ................................................................................................................53
5.2 Jewelry and Watch Shipping Procedures ..............................................................................53
5.3 Furniture and Residential Shipments..................................................................................56
5.4 Foods/Perishables ..............................................................................................................56
Section 6: Store/DC Addresses.................................................................................. 57
Section 7 : Appendices ............................................................................................... 59
Introduction/Getting Started
The Nordstrom Canada Routing Guide provides instructions on carrier selection and shipping
specifications for Nordstrom purchase orders intended for delivery to Nordstrom Canada. These
instructions are dependent on the shipment classification and the shipment origin/destination as
described in subsequent sections of this Guide. The Routing Guide covers transportation instructions
only—refer to the Supplier Compliance Manual found at NordstromsupplierCanada.com for packing,
carton marking, EDI and many other Floor Ready topics.
It is imperative that the shipper follow these instructions carefully in order to make sure that their product
is delivered to Nordstrom Canada as timely and efficiently as possible while avoiding shipment refusal at
destination and any freight chargebacks that might be assessed as a result of incorrect routing.
Please note that the information in this guide is updated periodically and can change without notice. We
therefore do not recommend printing any section of this guide. We instead recommend that shippers
always refer to the on-line version to make sure that they have the most current information available.
Please contact [email protected] if there are specific questions about any of the information
provided. Please make sure that the appropriate sections of the Routing Guide have been carefully
reviewed prior to contacting us.
How to Use This Guide
1) Determine Shipment Classification. See instructions in Section 1.
2) Read Section 2, “Shipping Guidelines” for an overview of Nordstrom shipment specifications and
requirements.
3) Locate the Routing Instructions, based on your Shipment Classification in Section 3—“Routing
Instructions by Shipment Classification”—to determine the authorized carrier.
4) Once your carrier has been determined, refer to Section 4—Carrier Pages and locate the
selected carrier’s information page. Follow those instructions in order to create your shipment and
arrange pickup from the selected carrier.
5) Refer to the Appendix links on nordstromsupplierCanada.com for examples of the various
documents you may need.
Section 1: Shipment Classification
To determine the Shipment Classification of a Purchase Order (PO), first determine your shipment origin,
then locate the following fields on your Nordstrom purchase order, and note the terms listed:
·
Purchase Type
·
Shipping Method
·
Title Pass Location
From the table below, select the appropriate Shipment Classification based on the listed Nordstrom
Canada PO terms:
Shipment
Origin
Purchase
Type
Shipping
Method
31 (truck)
Canada
FCA (Free
Carrier)
40 (air)
Title Pass
Location
Shipment
Classification
Origin
(after loading on
equipment)
Domestic
(Canada>Canada)
31 (truck)
All
DDP
(Delivered
Duty Paid)
Destination
(after shipping)
All Origins,
Delivered Duty
Paid
40 (air)
31 (truck)
U.S.
FCA (Free
Carrier)
40 (air)
U.S. Origin
(after loading on
equipment)
U.S. Origin,
Nordstrom Import
Shipment Classification Definitions
1.1 Shipment Classification: Domestic
Canadian Suppliers shipping to Nordstrom Canada domestically (i.e. Canada-to-Canada) per Routing
Guidelines found in Section 3.1. Nordstrom Canada will be responsible for freight costs for Routing Guide
approved shipments unless a Freight Agreement exists between supplier and Nordstrom.
SECTION 1: SHIPMENT CLASSIFICATION
1.2 Shipment Classification: All Origins, Delivered Duty Paid (DDP)
Suppliers will ship on their carrier of choice from any origin, delivering to Nordstrom Canada per Routing
Guidelines found in Section 3.2. Nordstrom Canada will not be responsible for transportation costs,
duties, taxes or other fees, and will not be Importer of Record for these shipments.
1.3 Shipment Classification: U.S. Origin, Nordstrom Import (NI)
NI Shipment Classification suppliers will be tendering freight to Nordstrom Routing Guide-authorized
carriers in the United States, based on origin shipping state and shipped weight (see Routing Instructions
in Section 3.3). Nordstrom will be responsible for importing the merchandise into Canada, and the freight
costs associated with the shipment unless a Freight Agreement exists between the supplier and
Nordstrom.
Note: International Origin (i.e. outside the U.S. and Canada) “Nordstrom Import (NI)” shipments are not
covered by this guide. For instructions on these shipments, see nordstromsupplier.com and follow these
links:
Nordstrom Product Group/NPG Supplier Procedures Manual/International Shipping
SECTION 1: SHIPMENT CLASSIFICATION
Section 2: Shipping Guidelines/General Rules
The Nordstrom Canada Routing Guide is the only authorized source of instructions about carrier
selection, receiving addresses and shipping specifications for Nordstrom purchase orders (PO’s).
Nordstrom Buyers may select the shipping method for a PO, but they are not authorized to select the
carrier.
Failure to comply with this Routing Guide places full liability for loss or damage with the supplier.
·
Deviation from these instructions without approval from the Nordstrom Corporate Transportation
office may result in a charge back, which could include a $100.00 handling charge, to be
deducted from the supplier’s invoice.
·
If the shipper chooses to send a shipment via an unauthorized carrier, the shipment must be sent
prepaid, with all charges including any accessorial charges, duties and taxes (if applicable)
accessed by the carrier billing to the shipper. For U.S. origin shipments, the shipper will also
assume the role of Importer of Record. If the shipper opts for collect billing via an unauthorized
carrier, Nordstrom reserves the right to either refuse the shipment or reverse the freight charges
back to the shipper.
Use of any carrier or shipping method (routing) not specifically authorized in this guide or by
Nordstrom Traffic will result in the supplier paying all transportation charges, regardless of
whether or not Nordstrom might have incurred lower or higher transportation costs with the
unauthorized shipping method.
2.1 Supplier/Shipper Benefits
When suppliers follow the Nordstrom Canada Routing Guide instructions on carrier selection and
shipping, they enjoy several benefits, including:
• Discounted carrier rates when sharing freight costs with Nordstrom Canada
• Pre-scheduling and prioritization of shipments for delivery at the Ship-To DC.
2.2 Small Package Shipments
In an effort to decrease the number of small package shipments received at our Distribution Center,
Nordstrom requests that your shipping dock make every effort to consolidate packages/Purchase Orders
from your single shipping location to the Nordstrom DC so that your shipments may meet our standard
shipment criteria.
2.3 Collect/Prepaid Shipments
·
All shipments to Nordstrom (except prepaid and D.D.P. classification shipments) must be sent
“Collect“ or “Bill Third-Party” via an appropriate authorized carrier.
·
Small Package shipments on UPS must be billed to Nordstrom’s Third-Party Bill-To account, (see
UPS pages in Section 4 “Carrier Pages” for details).
·
Shipment Classification “Domestic” or “NI” POs that stipulate “Vendor Pays Total Freight” or
those shipments for which a Freight Agreement exists should be shipped “Collect”, or “Bill Third
Party” via an authorized carrier per Routing Guide instructions. Nordstrom Canada will deduct
SECTION 2: SHIPPING GUIDELINES/GENERAL RULES
any freight charges owed from the next check remittance. This is typically advantageous to the
shipper, as they are able to take advantage of Nordstrom Canada’s contracted rates and standing
delivery appointments provided to our authorized carriers.
·
Nordstrom Canada will not reimburse shippers for any “prepaid” shipments, whether via
authorized or non- authorized carriers. Should you accidentally ship “prepaid” via an authorized
carrier, please see section 2.4, “Rebilling” below.
·
Note: Suppliers are responsible for any loss and/or damage associated with prepaid shipments
2.4 Rebilling
If a shipment is accidentally shipped on a “Prepaid” basis instead of “Collect” or “Bill Third Party” basis
using one of our authorized carriers, please contact [email protected] and provide the following
information:
·
·
·
·
·
·
·
Shipper name
Vendor name/vendor number
Carrier used
Pro number/tracking number(s)
Ship Date
Request to rebill to Nordstrom
We will contact you within 2 business days regarding your request
Note: Rebill requests must be made within 30 days of ship date. Requests made later than 30 days
will be denied.
2.5 Freight Chargeback Inquiries
·
Please note that all freight chargeback inquiries must be made within twelve months of the
shipping date. In order to ensure the fastest possible resolution of any disputes, we encourage
suppliers to avoid accumulating inquiries for monthly, quarterly, seasonal or annual review and to
submit any questions promptly, preferably within 60 days of the shipping date.
·
A Freight Chargeback Statement listing chargeback reason(s) and itemized shipment information
for each chargeback is emailed to vendors after the chargeback has been deducted from their
remit check. These statements are emailed using address on file with our CMIO Chargebacks
team. If you are currently not in receipt of these emails or you wish additional contacts receive
this information please email [email protected] and we can update our records.
·
If you continue to have questions about your freight chargebacks after receiving the Freight
Chargeback Statement, you may send your inquiry along with the Freight Chargeback Statement
and supporting documentation (which may include a copy of the signed Bill Of Lading, buyer
email, your Freight Contract Agreement, PO showing the freight allowance, etc.) to
[email protected]
Inquiries on PO’s shipped more than twelve months ago and/or submitted without supporting
documentation will not be addressed.
2.6 Shipment Consolidation
We urge all shippers to consolidate their shipments to the smallest possible number of shipments per
week (as PO shipping windows permit).
2.7 Shipment Definitions
U.S. Origin to Canada
Canadian Origin, Canadian Destination
Via conventional carriers, (i.e. LTL, Consolidator, Truckload or Heavyweight Air Freight Carrier): A
shipment is defined as all cartons for all POs shipping to a single Nordstrom location on a single
day. Each BOL is a shipment.
Via Small Package Carrier, (i.e. UPS): A shipment is defined as all cartons for all POs shipping to a
single Nordstrom location on a single day.
2.8 Shipping Timeframes (Ship Windows)
The PO shipping window (i.e. “earliest ship date” to “latest ship date”, or “not before, not after” dates),
indicates the first and last date that merchandise may leave the shipper’s dock. Merchandise shipped
outside of this shipping window may be refused by the DC or the carrier, and if accepted by a DC may
result in a chargeback. If either the “Not Before” or “Not After” ship window date falls on a weekend or a
holiday, the order must be shipped on the weekday following the earliest ship date or prior to the latest
ship date in order to be considered valid.
NOTE: Prepaid shipments routed via an unauthorized carrier, and all D.D.P. classification
shipments must deliver to the designated DC within the purchase order Ship Window. Shipments
that are shipped within the Ship Window, but deliver outside the Ship Window, are considered
non-compliant and can be refused or accepted with applicable charge-backs applied.
If for any reason the supplier cannot meet the latest ship date, an extension may be requested from and
granted only by the Nordstrom buyer who owns the Purchase Order. In all cases, the Routing Guide
instructions on carrier selection must be followed. Buyers are not authorized to give instructions on
carrier selection. Failure to comply with this guideline will result in the supplier being held liable
for all freight and handling costs incurred
2.9 PO Verification
Nordstrom Order Verification System (NOVS)
Shippers may check the status of their PO’s via the Nordstrom Order Verification System (NOVS), which
is available on Nordstrom’s Supplier Portal (http://portal.nordstrom.com). Each authorized member of
your company who wishes to access NOVS must register and acquire their own user ID and password.
Typically your Accounts Receivable Department will have completed the Supplier Portal set-up process
and will act as the Administrator for all of your company’s individual accounts.
If your company does not currently have access to the Supplier Portal, please contact us at
[email protected].
All shippers are required to verify their PO’s with the carrier (except UPS small package shipments) at the
time of scheduling a pickup for their shipment to Nordstrom. Carriers must verify that the shipper’s PO’s
are valid and that they are ready to enter the Nordstrom Transportation pipeline prior to issuing a Pickup
Number and scheduling a pickup. Carriers will not schedule a pickup until they have confirmed that the
PO’s are valid. While shippers have access to the Nordstrom Order Verification System (NOVS) website,
which enables them to check the status of their PO’s, they must also verify their PO’s with the carrier.
The validity of a PO is dependent upon the actual ship date, which is the day the carrier signs for the
PO’s on the shipping dock. A carrier’s acceptance of a po is not necessarily an indication that the ship
window is valid.
NOTE: All shippers are required to ship within the Nordstrom PO shipping window.
2.10 Maximum Carton Dimensions/Weights
·
The maximum cartons dimensions are (in inches) 36x27x30, (in centimeters) 90x70x75
·
The maximum weight per carton is 50 lbs, or 25 kg
·
Please refer to the “Carton and Labeling Requirements” section of the Nordstrom Canada
Supplier Compliance Manual found at nordstromsuppliercanada.com for more detailed
information.
2.11 Maximum Shipment Weight Limits
The following standard shipment weight limits are covered in this guide:
·
Maximum surface shipment per DC: up to 10,000 pounds (or 4500 kg) or up to 2,000 cubic feet
(or 60 cubic meters)
·
Maximum air shipment per DC: 1,000 pounds (or 450 kg)
If your shipment exceeds 10,000 pounds (or 4500 kg) per DC or 2,000 cubic feet (or 60 cubic
meters) per DC, please review the Volume Shipments guidelines found in section 2.12 below.
2.12 Volume Shipments
Contact Nordstrom at least 3 business days prior to your requested ship date for instructions on surface
shipments (per DC) weighing more than 10,000 lbs (or 4500 kg) or having a cubic measure greater than
1,800 cubic feet (or 50 cbm) or air shipments weighing more than 1,000 lbs (or 450 kg).
·
To schedule a volume load pick up, please email [email protected] or call the 877444-1313 option 4 option 2.
·
Your shipping dock must be accessible to a standard 53 foot tractor-trailer combination.
·
Cartons are to be floor loaded into the trailers. If the entire load will fit on the trailer using pallets
this can be allowed, but only if the pallets are not double stacked. (Note: Nordstrom cannot offer a
pallet exchange for pallets tendered). Loads that are received double stacked may incur an
unloading chargeback. The chargeback amount will be deducted from your invoice.
·
When shipping multiple PO’s, we ask that you make every effort to load by PO number, keeping
all PO’s in close proximity to facilitate ease of count confirmation at the DC receiving dock.
·
Carriers typically allow two hours load time per trailer. Detention time begins after the second
hour. The vendor must make every effort to load the trailer within two hours. In cases of extreme
detention, the vendor may be subject to a chargeback to cover the resulting detention charges. If
applicable, this charge would be deducted from your invoice.
·
Any add-on cartons to the shipment must be either emailed to [email protected] or
called in to 877-444-1313,option 4,option 2 prior to pick up.
·
Do not list a released value or any other declared value on the bill of lading.
·
Bills of lading must be marked with the designated DC number and address.
·
The shipper must apply a numbered seal to all loads and this number must be noted on the bill of
lading. Failure to properly seal the trailer transfers all shortage liability to the shipper.
If you have any questions about volume shipments, please call 877-444-1313 option 4, option 2.
2.13 Declaration of Value
Do not declare value on surface or air shipments, except when shipping Jewelry or Watches to
departments 68, 72, 89,214 and 589. See: Jewelry/Watch Shipping Procedures (in Section 5.2 “Special
Handling”).
2.14 Palletization of Freight
Nordstrom does not require the palletization of cartons for shipping. We recommend you consult with the
carrier about palletizing prior to arranging a pickup.
If you choose to palletize, please follow these instructions:
Shipments via Nordstrom Canada authorized LTL carriers or CTE:
·
All cartons on the pallet must be plainly visible to allow for accurate carton count.
·
DO NOT mix cartons for different DC’s on the same pallet
·
Stack the heaviest weight cartons on the bottom row
·
Loading the pallet more than six feet high is not recommended; use your best judgment based on
burst strength of the cartons being stacked and overall stability of the pallet when building the
pallet.
·
After carrier has counted the cartons on the pallet, shrink-wrap the pallet using heavyweight
film wrapped as tightly as possible to ensure stability, especially including any single cartons on
the top row. Use clear plastic film.
·
Nordstrom requires its carriers to sign for cartons. If a carrier is unable to confirm the number of
cartons tendered for any reason (i.e. due to carton stacking method or lack of visibility for shrink
wrapped pallets), shipper must either resolve the conditions that prevent the carrier from an
accurate count, or accept responsibility for any shortages upon delivery to Nordstrom.
·
Absolutely do not mark or note the Bill of Lading: “x pallets said to contain y number of cartons.”
If freight is tendered to a Nordstrom carrier in a “Said To Contain” manner and the correct number
of pallets are received, all carton shortages will be treated as a vendor short- shipment.
·
Your Bill of Lading must contain a total carton count by DC, and the number of pallets by DC that
are being shipped. Shippers must require the driver to sign for the total carton and pallet count by
DC that they are receiving for all live-loaded shipments.
·
You must list the pallet weight separately on the BOL by DC, i.e. “2 pallets, 50 lb pallet weight”.
·
Note: Nordstrom cannot offer a pallet exchange for any palletized shipments.
Shipments via Nordstrom carriers Norcon or Gilbert East:
·
All cartons on the pallet must be plainly visible to allow for accurate carton count.
·
Cartons for DC 868/869 cannot be mixed with cartons for any other DC on the same pallet. You
may combine multiple PO’s for DC 868/869 on the same pallet.
·
Stack the heaviest weight cartons on the bottom row
·
Loading the pallet more than six feet high is not recommended; use your best judgment based on
burst strength of the cartons being stacked and overall stability of the pallet when building the
pallet.
·
After carrier has counted the cartons on the pallet, shrink-wrap the pallet using heavyweight film
wrapped as tightly as possible to ensure stability, especially including any single cartons on the
top row. Use clear plastic film.
·
Nordstrom requires its carriers to sign for cartons. If a carrier is unable to confirm the number of
cartons tendered for any reason (i.e. due to carton stacking method or lack of visibility for shrink
wrapped pallets), shipper must either resolve the conditions that prevent the carrier from an
accurate count, or accept responsibility for any shortages upon delivery to Nordstrom.
·
Absolutely do not mark or note the Bill of Lading: “x pallets said to contain y number of cartons.”
If freight is tendered to a Nordstrom carrier in a “Said To Contain” manner and the correct number
of pallets are received, all carton shortages will be treated as a vendor short- shipment.
2.15 Unique Bill of Lading Number
A Bill of Lading (BOL) number is a unique identification number assigned by the shipper and is
mandatory for all Bills of Lading and Master Bills of Lading. Nordstrom recommends using a VICS
standard Bill of Lading. Please see the Appendix link found on NordstromsupplierCanada.com for a
sample VICS bol. For more information, please visit the VICS website (www.vics.org).
Companies Sending EDI Shipments
Companies sending shipments via EDI must create a unique BOL (VICS) number to serve as a tracking
number for each shipment. This unique number must not be reused for at least 18 months. The BOL
number must consist of a maximum of 20 alpha or numeric characters. Special characters such as
dashes cannot be used.
Companies Sending Non EDI Shipments
Companies sending Non EDI shipments must create a unique BOL number to serve as a tracking number
for each shipment. The BOL number must consist of a maximum of 20 alpha or numeric characters. This
unique number must not be reused for at least 18 months.
Bill of Lading Preparation
Detailed carrier-specific bill of lading instructions are provided in the Carrier Pages (Section 4 ).
2.16 Refusals and Related Charges
This section outlines the supplier’s liabilities and responsibilities when Nordstrom refuses a non-compliant
shipment or Purchase Order.
Reasons for Shipment/Purchase Order Refusals
·
The PO number on the Bill of Lading or package label is missing or invalid. On shipments
containing multiple PO numbers, a single invalid or missing PO number may result in refusal of
the entire shipment.
·
The order was shipped outside the shipping window, either prior to the Earliest Ship Date or after
the Latest Ship Date
·
The order was shipped “Prepaid”, but delivered to the DC outside of the purchase order ship
window
·
The order has been cancelled, is not on file or is not activated in our system. (Please be sure to
verify all Purchase Orders using NOVS before shipping.)
·
The order contains unauthorized substitutions, overages or defective goods.
·
The shipment was delivered to the wrong Ship to DC.
·
The shipment was sent Collect on Delivery (COD) via ANY carrier.
·
Your carrier did not pre-schedule a delivery appointment at the ship to DC 24 hours prior to
delivery.
Fees Assessed for Refused Shipments
When a shipment or order is refused, the supplier will be held liable for the following:
Inbound freight charges
·
Return freight fees
·
$100.00 handling fee
·
Any charges incurred due to the refused shipment (i.e., redelivery and storage charges)
If a shipment qualifies for refusal but is nevertheless accepted by Nordstrom, the supplier may still be
held liable for the above charges or fees via freight offset charges.
Refused Shipment Handling and Liability
Shipment Classification: Domestic
·
Non-compliant merchandise of “Domestic” Shipment Classification received at a Nordstrom
Canada facility may be refused and returned to the vendor at the vendor’s expense. Return
Authorization stickers will not be used on refused merchandise. If the vendor chooses not to
receive this returned refused merchandise, the merchandise may be destroyed, salvaged through
jobbers, or sold in our off price channels. Supplier bears full liability for loss or damage on refused
shipments resulting from non-compliant shipments or Purchase Orders, and improper shipping,
packaging or labeling.
Shipment Classification: US Origin, Nordstrom Import (NI)
·
Refused merchandise of “U.S. Origin NI” Shipment Classification routed through consolidators
Gilbert East, Norcon or CTE may be held on hand at the Consolidator’s facility prior to being
routed to Nordstrom Canada. The Consolidators will notify the shipper whose name appears on
the bill of lading that the shipment or order is refused or undeliverable. Storage charges are
accumulated until the Consolidator receives both disposition instructions in writing and payment
of charges from the shipper.
·
Refused merchandise routed via authorized LTL carriers may be held on-hand at Nordstrom
Canada’s DC. The DC will notify the shipper/supplier listed on the Bill of Lading, and
[email protected], of the refusal. If satisfactory arrangements cannot be made between the
Nordstrom Canada buyer and the vendor, the merchandise may be disposed of locally, and the
supplier’s invoice for the refused merchandise will not be processed for payment.
Shipment Classification: Delivered Duty Paid (D.D.P.)
·
Refused merchandise shipped to Nordstrom on a D.D. P. basis may be held at DC 868/869 for a
short period of time, while the DC or Nordstrom Corporate Logistics attempts to contact the
shipper and either resolve the reasons for refusal, or arrange for the shipper to pick up the
shipment from the DC. Any shipments not picked up with seven business days may be assessed
storage charges; any shipments not picked up within 14 business days may be destroyed and the
supplier’s invoice for the refused merchandise will not be processed for payment.
Section 3: Routing by Shipment Classification
General Rules for Surface Shipments:
·
Suppliers must call carrier 24 hours (1 business day) prior to shipment for pickup and PO
verification. Same day pickup requests will not be accepted.
·
Combine the weight of all cartons for all PO’s shipping to the same DC on the same day.
·
See Carrier Pages (Section 4 ) for specific carrier details and instructions
General Rules for Air Shipments:
·
For AIR shipments, combine the weight of all cartons for all PO’s shipping to the same DC on the
same day.
·
For AIR shipments greater than 1,000lbs (or 450 kg) per DC contact [email protected] for
routing.
General Rules—Volume Shipments:
For shipments greater than 10,000 lbs (or 4500 kg) or a cubic measure greater than 2,000 cubic feet (or
60 cubic meters), contact the Nordstrom Volume Shipment Routing Desk at [email protected]
at least 3 business days prior to the requested ship date.
SECTION 3: ROUTING BY SHIPMENT CLASSIFICATION
3.1 Nordstrom DC Delivery Appointment Process
Delivery Address
Nordstrom Canada DC 868/869
110A Iron Street
Delivery Appointment Booking:
·
At a minimum, appointments must be made at least one business day prior to the requested
delivery date, but no more than two business days prior.
·
Shippers are strongly encouraged to use the email contact (see below) method when booking
delivery appointments
·
Cut off time for next business day deliveries: 3:00 pm. After 3:00 pm, appointments will be
provided on the next available business day.
Appointment Desk Contacts:
·
[email protected] (preferred contact method)
·
phone: 416-246-9536
·
hours: M-F 7:30 am to 3:00 pm
Required Information:
·
Customer Name (Nordstrom Canada)
·
If loose freight: total number of cartons
·
If palletized: total number of pallets
·
Nordstrom purchase order number(s) and cartons per po
·
Carrier Name
·
Carrier Pro or tracking number
NLS will respond back within 2 business hours of receiving the appointment request with the authorized
Appointment Number, and date/time for the delivery. NOTE: Driver must provide the NLS appointment
number upon arrival at the dock.
3.2 Domestic Routing
Shipment Origin Provinces:
Alberta
British Columbia Manitoba
New Brunswick
Nova Scotia
Ontario (except Greater Toronto Area)
Quebec
Saskatchewan
Ship Mode
Ship-To DC
Surface
868/869
Air
Shipped Weight
Carrier
1-100 kg
UPS Standard
101-4,500 kg
Jenncorp (LTL)
1-100 kg
UPS Express Saver
101-450 kg
Jenncorp (Air)
868/869
Shipment Origin Province:
Ontario- Greater Toronto Area (GTA)
Location
FSA Code
Location
FSA Code
Brampton
L6R-L7A
Thornhill
L3T-L4J
Mississauga
L4T-L5W
Richmond Hill
L4B-L4S
Woodbridge
L4H-L4L
Markham
L3P-L6G
Maple
L6A
Toronto
M2H-M9W
Concord
L4K
Scarborough
M1B-M1X
Surface Routing (Note: Air Routing N/A from these locations)
Ship Mode
Ship-To DC
Surface
868/869
Shipped Weight
Carrier
1-25 kg
UPS Standard
26-4,500 kg
National Logistics
Services
Note: Ship Mode “Air” not available from this Province to DC 868/869
Shipment Origin Province:
Ontario (Outside GTA)
Ship Mode
Ship-To DC
Surface
868/869
Shipped Weight
Carrier
1-100 kg
UPS Standard
101-4,500 kg
Jenncorp
Note: Ship Mode “Air” not available from this Province to DC 868/869
Shipment Origin Provinces/Territories:
Newfoundland and Labrador
Prince Edward Island
Northwest Territories
Nunavut
Yukon
All Shipments: Contact [email protected] for Routing Instructions
3.3 Delivered Duty Paid
Note: All DDP shipments are required to be delivered to the Nordstrom Canada DC within the
purchase order ship window (“Not Before/Not After” dates). Shipments with delivery attempts
made outside of the ship window may be refused.
·
Shippers routing DDP to Nordstrom Canada are able to use the carrier of their choice, provided
all duties, taxes and transportation costs are prepaid.
·
Delivery Appointments at Nordstrom DC 868/869 (c/o National Logistics Services) are required
except for Small-Package carrier deliveries. See Section 3.1: Nordstrom DC Delivery
Appointment Process.
·
Important: DDP shippers must be set up as an NRI (Non-Resident Importer) with a Canadian
Customs Broker. NRI’s must also apply to the Canada Revenue Agency for a business number,
which must be used on all documentation associated with your imports. This allows the shipper to
be both Exporter and importer of Record, with all duties, taxes and fees being billed to their
account. Shipments from DDP suppliers without the appropriate NRI/Canada Revenue Agency
arrangements could be refused by Nordstrom. Please contact your Customs Broker for further
details and to confirm your NRI status.
3.4 U.S. Origin, Nordstrom Import (NI)
Required Documentation for Nordstrom Import (NI) Shipment Classification
Conventional Carrier Shipments:
The below document must be included with each BOL tendered to an Authorized Nordstrom Carrier.
·
Commercial Invoice--the commercial invoice can be the same invoice that is used to invoice
Nordstrom for the merchandise being shipped. It should include the Canadian H.T.S.
(Harmonized Tariff Schedule) number for the shipped items.
Note: If one or more of the following conditions exist when the shipment is being arranged, the shipment
will be held by Nordstrom or its authorized carrier until the product or item(s) can be properly classified.
·
The appropriate Canadian HTS number is not present on the Commercial Invoice, and the
product specifications have not been provided to Nordstrom for classification.
·
The appropriate Canadian HTS number is not present on the Commercial Invoice, and you have
not provided the Canadian HTS number to Nordstrom during the item set up process.
Small Package Carrier Shipments
See Section 4.9 “UPS Small Package” in the Carrier Pages for required documents and shipping
process.
Note: The Nordstrom Brokerage Information (listed below) does not apply to small package carrier
shipments. Small Package Carriers will utilize their own brokers.
See the Appendix Links on nordstromsupplierCanada.com for an example of the Commercial Invoice.
Contact [email protected] with questions.
Nordstrom Brokerage Information
For Conventional Carriers
Expeditors Canada, Inc
Contact: Kelly Homenick
Phone: 1-866-305-0446 (24-hr toll free)
519-967-0975 ph
Fax:
905-290-6625
[email protected]
How to use the Nordstrom Import routing instructions:
1) Locate origin ship state below
2) To calculate shipped weight, combine the weight of all po’s to DC 868/869 being shipped on the
same day.
3) Determine carrier from the listed table based on shipped weight
4) Locate Carrier’s page in Section 4, “Carrier Pages”
5) Follow instructions to book a pickup with the selected carrier
6) Complete required export documentation (see section 3.3)
Shipment Origin States:
Arizona
California (zip prefixes 919-938)
Ship Mode
Ship-To DC
Surface
868/869
Air
Shipped Weight
Carrier
1-100 lb
UPS Standard
101-10,000 lb
CTE
1-200 lb
UPS Express Saver
868/869
201-1,000 lb
nd
BTX Global 2
Day
Shipment Origin State:
California, zip prefixes 900-918 (L.A. Metro Area)
Ship Mode
Ship-To DC
Surface
868/869
Air
Shipped Weight
Carrier
1-100 lb
UPS Standard
101-10,000 lb
CTE
1-200 lb
UPS Express Saver
868/869
201-1,000 lb
nd
BTX Global 2
Day
California, zip prefixes 939, 956-969 (N. Cal)
Ship Mode
Ship-To DC
Surface
868/869
Air
Shipped Weight
Carrier
1-100 lb
UPS Standard
101-10,000 lb
CTE/RJR
1-200 lb
UPS Express Saver
868/869
201-1,000 lb
nd
BTX Global 2
Day
California, zip prefixes 940-955 (San Francisco Metro Area)
Ship Mode
Ship-To DC
Surface
868/869
Air
Shipped Weight
Carrier
1-100 lb
UPS Standard
101-10,000 lb
CTE/RJR
1-200 lb
UPS Express Saver
868/869
201-1,000 lb
nd
BTX Global 2
Day
Connecticut
New York (Metro prefixes 100-119)
Delaware
Pennsylvania (Philadelphia Metro prefixes
170-196)
New Jersey
Ship Mode
Surface
Air
Ship-To DC
Shipped
Weight
Carrier
1-100
lbs
UPS Standard
10110,000
lbs
Gilbert East
1-200
lbs
UPS Express Saver
868/869
868/869
2011,000 lb
nd
BTX Global 2
Day
Maine
Pennsylvania (except zip prefixes 170196)
Maryland
Rhode Island
Massachusetts
Vermont
New Hampshire
Washington DC
New York (zip prefix
120-149)
Ship Mode
Surface
Air
Ship-To DC
868/869
Shipped
Weight
Carrier
1-100
lbs
UPS Standard
10110,000
lbs
New Penn c/o Gilbert East
1-200
lbs
UPS Express Saver
868/869
2011,000 lb
nd
BTX Global 2
Day
Arkansas
Michigan
South Carolina
Georgia
Mississippi
Tennessee
Illinois
Missouri
Virginia
Indiana
North Carolina
West Virginia
Kentucky
Ohio
Wisconsin
Ship Mode
Ship-To DC
Surface
868/869
Air
Shipped Weight
Carrier
1-100 lbs
UPS Standard
101-10,000 lbs
Norcon
1-200 lbs
UPS Express Saver
868/869
201-1,000 lb
nd
BTX Global 2
Day
Alabama
Kansas
Nevada
South Dakota
Colorado
Louisiana
New Mexico
Texas
Florida
Minnesota
North Dakota
Utah
Idaho
Montana
Oklahoma
Washington
Iowa
Nebraska
Oregon
Wyoming
Ship Mode
Ship-To DC
Surface
868/869
Air
Shipped Weight
Carrier
1-100 lbs
UPS Standard
101-10,000 lbs
Con-Way LTL
1-200 lbs
UPS Express Saver
868/869
201-1,000 lb
nd
BTX Global 2
Day
For LTL Shipments: Do Not tender more than 8 pallets per BOL per day. If there are 9-13 pallets per
BOL on a given day, contact BTX Logistics (see Carrier Pages)
3.5 Direct to Store (DTS)
If the Nordstrom purchase order instructs you to ship directly to a Nordstrom Canada store, please
contact [email protected] for Routing Instructions.
Provide the following information:
·
Supplier name and number
·
Shipping origin and requested store destination
·
Purchase order(s)
·
Number of cartons and weight (in lb)
·
Date shipment will be ready for pickup
Traffic will respond to you within one business day from receipt of your message.
Section 4: Carrier Pages
4.1 BTX Global Logistics
Air Shipments
First-Time BTX shippers, Air service levels:
Pursuant to TSA security directives, BTX must verify first-time shippers as “known shippers” as defined in
the TSA/IACSSP prior to any air shipping activity.
First-time shippers with no pending air shipments:
Shippers may pro-actively contact BTX prior to having any pending shipments in order to confirm status
and/or begin the known shipper process. The shipper must be prepared to provide their full corporate
information and Dun & Bradstreet Duns number, if available. If the shipper is a 3PL or other logistics
company, a valid Indirect Air Carrier (IAC) number will be needed prior to any air shipping activity.
First-time shippers who have not previously verified known shipper status with BTX:
Shippers who have a pending air shipment for Nordstrom Canada must contact BTX at least 1 business
day prior to desired pickup date in order for BTX to begin the Known-Shipper verification process.
NOTE: If BTX is not able to verify the shipper’s status in time to achieve the required ship date
and service level, BTX will work with Nordstrom Corporate Logistics to determine a shipping
alternative. Nordstrom Corporate Logistics will coordinate this effort with the shipper.
“Known Shippers”
Once the shipper’s status has been confirmed by BTX as “known”, the shipper may proceed directly to
the following standard process in order to book shipments with BTX.
Note: any shipper name or address change will result in the need for a re-verification of the known
shipper status.
Carrier Contact Information
·
All shipping origins: (877) 384-5559 email: [email protected]
·
BTX website: www.btxair.com
·
Shippers are encouraged to register with the BTX website to enable the ability to create
shipments, arrange pickups, and track shipments online. Please contact the appropriate BTX
Service Center (listed above) for assistance.
SECTION 4: CARRIER PAGES
Shipment booking cut-off times
Please contact BTX as soon as possible, but not later than 24 hours in advance of pickup date in order to
book a shipment and arrange a pickup. In some origins, same day pickups may be arranged but the
requests must be received by BTX no later than noon local time the day of the pickup.
Air Waybill Creation
·
Create one Air Waybill (AWB) per destination per day.
·
Mark the freight terms as “Collect”
·
Complete the requested shipper information
·
Complete the requested consignee information
·
Provide BTX with the Commercial Invoice required for export to Canada. (see Appendix links on
nordstromsupplierCanada.com for examples)
Note: BTX has Nordstrom’s Customs Broker information loaded into their system. Shippers will not be
required to provide brokerage name/contact information.
Service Level
The standard Nordstrom service level for air shipments is Second Day Air. Unless you are otherwise
instructed by the Nordstrom Expedite team or Corporate Logistics office, use this service level for all
shipments.
Purchase Order (P.O.) Information
Enter the po number(s) you are shipping, the number of cartons by po and carton dimension (in inches, L
x W x H), and the total weight of these cartons. If you are shipping multiple po’s, list them separately and
include the above information by p.o. If you have cartons of different dimensions for the same p.o. list the
number of cartons per each carton size.
Example:
P.O. 1234567, 10 cartons 18” x 14” x 12”, 120 lb
P.O. 1234567, 5 cartons 16” x 14” x 10”, 75 lb
P.O. 1234568, 12 cartons 24” x 16” x 12”. 150 lb
Description of Items
Enter the description of the items you are shipping. Be as specific as possible, and conform to
classifications and tariffs in place at the time of shipment.
Totals
Enter the total number of cartons, the total weight, and the total number of pallets (if applicable) tendered.
Dimension limits
While Nordstrom does not require you to tender freight to BTX on pallets, it is common practice to do so
and is not prohibited. The maximum size for a palletized shipment is 48” x 40” x 50”
Tendering Freight
·
Shipper must tender freight to the carrier by Air Waybill. Carrier will sign the waybill for total
number of cartons. Shipper may not tender waybills as “STC”, nor will the carrier pick up any
waybill that is not counted by carton and signed.
·
Shrink-wrapping should be done only after driver has physically counted the cartons on pallets.
Surface Shipments
Ground service level, shipments of more than 8 pallets per BOL destination per day
·
When tendering shipments to BTX for Ground service level, the shipper does not need to be a
“Known Shipper” as described in the Air Shipments section above. Use the same carrier contact
information as described above, and provide the carrier with a Bill of Lading per DC destination,
containing the following information:
·
Shipper Company Name, address, contact and phone number
·
Consignee (typically a Nordstrom DC) company name and full address
·
Nordstrom purchase order number, number of cartons per purchase order, and the weight of
those cartons (please include carton dimensions if available)
·
Freight terms: Collect
·
Complete and provide a Commercial Invoice required for export to Canada.
Driver is required to count and sign for individual cartons and the pallet count being picked up.
“STC” (said-to-contain) shipments are not allowed, and any shortages/damages reported will be the
responsibility of the shipper if a “STC” shipment is tendered to carrier.
4.2 Con-Way Freight
Phone: (888) 696-3650
Email (for Nordstrom shipments only): [email protected]
Website: www.con-way.com
Verifying PO and Pick-Up Scheduling
Call (888) 696-3650
Bill of Lading Instructions/Shipment Addressing
Create one BOL covering all Nordstrom purchase orders being shipped to Nordstrom Canada DC
868/869 on a given day. Include the following data:
Consigned to:
Nordstrom Canada DC #868/869
110A Iron Street
·
Nordstrom purchase order Number
·
Purchase Order department number
·
Number of cartons per po
·
Total weight of cartons per po
·
At the bottom of the BOL, sum the total number of cartons being shipped, the total weight being
shipped, and the number of pallets being shipped (if applicable).
·
Provide a brief description of the merchandise being shipped in the “description” field
Nordstrom Brokerage Information
Include the Nordstrom Broker’s name, address and contact information (see section 3.3) in the “Customs
Broker” fields of the BOL. If there are no “Customs Broker” fields available, please include the brokerage
information in the “Special Instructions” section.
rd
Freight charges should be marked “Collect” or “Bill 3 Party”, with the “Bill Freight Charges To” field
containing the following address:
Nordstrom Canada c/o
Iron Data
3400 Player’s Club Parkway, Ste 300
Memphis, TN 38125
Complete and provide the carrier with the Commercial Invoice required for export shipments to Canada
(see Appendix links on nordstromsupplierCanada.com for example)
Special Note for palletized LTL shipments:
·
DO NOT ship more than 8 pallet positions per BOL per day.
·
DO NOT ship pallets higher than 84” maximum (including pallet)
·
Chargebacks will result for failing to follow these instructions
4.3 CTE – California Transport Enterprises
• Phone: (800) 540-0244 o Within California: (323) 357-1720
• Fax: (323) 357-1724
• Website: www.cteinc.com
Vendor ASN 856 Guidelines
Prior to requesting pickup you must:
·
Verify all POs that will be physically presented to the carrier driver on the requested pickup day.
(See Section 2.10 “Verifying PO’s” in General Rules for details on verifying po’s)
·
Edit your Bill of Lading and physical cartons to match the verified po’s planned for the shipment.
Only valid POs may be presented to the carrier.
·
Your Vendor ASN 856 must match your Bills of Lading and physical cartons exactly!
·
Key Matching Fields: Bill of Lading numbers, DC number, carton count by PO number.
Pick-Up Scheduling
We recommend that shippers use CTE’s on-line web tool for scheduling pick-ups rather than faxing
documents and information. Please contact CTE directly about how to be set up for this tool.
Scheduling a pickup
Pick-ups must be scheduled by 4:00 pm the day prior to requested pickup date.
After all POs for the requested pickup day have been validated and shipping paperwork has been
matched to the Vendor ASN 856:
·
You must obtain a pickup number from CTE. They will give you a 4-hour pickup window, and you
must have your shipment ready by the start of that window.
·
If you miss the 4:00 PST deadline and your PO ship window will not allow for pickup 2 business
days later, you must contact the PO’s Nordstrom buyer for a PO extension.
·
The pickup number must be used as the Carrier Pro number in the Vendor ASN 856.
·
The SCAC code of the pickup carrier must be used in the Vendor ASN 856.
·
If the driver makes any changes to the carton count on your Bill of Lading, your Vendor ASN 856
must be edited to reflect the actual physical shipment picked up by the driver before it is
transmitted.
Your Vendor ASN 856 must not be sent to Nordstrom until after the driver has signed the Bill of Lading
with no changes or exceptions noted.
·
The date of the driver’s signature must match the Vendor ASN 856 Ship Date field.
Creating a Bill of Lading
·
The Bill of Lading for DC 868/869 should include all Nordstrom purchase orders being shipped on
a given day. Do NOT create more than one BOL for DC 868/869 per day. If there are more po’s
shipping than space available on the original BOL, add a supplemental BOL to the original,
keeping the same BOL number, to add the additional po’s as necessary.
·
Mark the Bill of Lading “Collect”
·
Complete the Shipper’s Name and Address fields, and mark the Consignee Address as per
below. IMPORTANT: Do not list DC 868/869’s physical address on your BOL—use ONLY the
following consignee address:
Bill of Lading Consignee Addressing
Consigned to:
c/o CTE
2610 Wisconsin
South Gate, CA 90280
·
Include each po that is being shipped to DC 868/869, including the carton count of that po, the
department number and the shipped weight in pounds.
·
Item description (i.e. women’s apparel, men’s shoes, children’s outerwear, etc)
·
Total the number of cartons and the weight being shipped at the bottom of each Bill of Lading
Important: You must include a commercial invoice, required for Customs entry, with each BOL tendered.
See Appendix links on nordstromsupplierCanada.com for example.
4.4 CTE –RJR (California Transport Enterprises)
• Phone: (800) 540-0244, Within California: (323) 357-1720
• Fax: (323) 357-1724
• Website: www.cteinc.com
·
·
Only valid POs may be presented to the carrier driver.
·
·
Pick-Up Scheduling
We recommend that shippers use CTE’s on-line web tool for scheduling pick-ups rather than faxing
documents and information. Please contact CTE directly about how to be set up for this tool.
Scheduling a pickup
Pick-ups must be scheduled by 4:00 pm the day prior to requested pickup date.
·
You must obtain a pickup number from CTE. They will give you a 4-hour pickup window, and you
must have your shipment ready by the start of that window.
·
If you miss the 4:00 PST deadline and your PO ship window will not allow for pickup 2 business
days later, you must contact the PO’s Nordstrom buyer for a PO extension.
·
·
Your Vendor ASN 856 must not be sent to Nordstrom until after the driver has signed “CLEAR” on your
Bill of Lading, i.e. no changes were made to the BOL.
·
transmitted.
·
Creating a Bill of Lading
·
The Bill of Lading for DC 868/869 should include all Nordstrom purchase orders being shipped on
a given day. Do NOT create more than one BOL for DC 868/869 per day. If there are more po’s
shipping than space available on the original BOL, add a supplemental BOL to the original,
keeping the same BOL number, to add the additional po’s as necessary.
·
Mark the Bill of Lading “Collect”
·
Complete the Shipper’s Name and Address fields, and mark the Consignee Address as per
below. IMPORTANT: Do not list DC 868/869’s physical address on your BOL—use ONLY the
following consignee address:
Bill of Lading Consignee Addressing
Consigned to:
c/o CTE
2610 Wisconsin
South Gate, CA 90280
·
Include each po that is being shipped to DC 868/869, including the carton count of that po, the
department number and the shipped weight in pounds.
·
Item description (i.e. women’s apparel, men’s shoes, children’s outerwear, etc)
·
Total the number of cartons and the weight being shipped at the bottom of each Bill of Lading
Shipper must tender freight to pick up carrier by DC, which must correspond to each Bill of Lading.
4.5 Gilbert East
·
Phone: (732) 709-5330 or (800) 245-6161
·
Fax: (732) 709-5502 or (732) 709-5503
Bill of Lading Instructions
Create a Bill of Lading for the all Nordstrom purchase orders being shipped on the same day. Freight
terms should be marked “Collect”. This BOL will act as a Master Bill of Lading, since it is for purchase
orders destined to only one Nordstrom Canada DC. Sub-Bills of Lading are not required for these
shipments.
·
Include all Nordstrom purchase orders being shipped that day.
·
Include department number, with carton count and weight for each PO.
·
Include the required Commercial Invoice for customs entry with each Nordstrom Canada Bill of
Lading (see Appendix links on nordstromsupplierCanada.com for examples)
Bill of Lading Consignee Address
Fill out the Consignee address exactly as listed below. DO NOT include DC 868/869’s physical address
on the Bill of Lading.
c/o Gilbert East
1000 Riverside Drive
Keasbey, NJ 08832
·
·
·
·
Scheduling a pickup
Pick-ups must be scheduled by 3:00 pm EST the day prior to requested pickup date.
·
Contact Gilbert East and request a pickup form be sent to you.
·
You must fax a pickup request form to Gilbert East to obtain a pickup number. They will give you
a 4-hour pickup window, and you must have your shipment ready by the start of that window.
·
If you miss the 3:00 p.m. EST deadline and your PO ship window will not allow for pickup 2
business days later, you must contact the PO’s Nordstrom buyer for a PO extension.
·
·
·
Your Vendor ASN 856 must not be sent to Nordstrom until after the driver has signed for carton
totals on your Bill of Lading, i.e. no discrepancies were found and no changes were made to the
BOL.
·
transmitted.
·
.
4.6 Jenncorp Logistics
Toll-Free 1-866-536-6267
Direct 705-727-4993
Office Hours: 8:00 am-5:00 pm Eastern Monday-Friday (except holidays)
·
Contact Jenncorp at least 1 business day in advance of desired pickup date
·
Inform them of shipment mode: Surface or Air.
·
Provide them with either a copy of your completed BOL including Nordstrom Canada (completed
per instructions to follow), or send a list of the Nordstrom purchase orders being shipped, and a
requested pickup date.
·
Jenncorp will verify the purchase orders, and provide the shipper with a pickup number.
Bill of lading Instructions
Create one BOL covering all Nordstrom purchase orders being shipped to Nordstrom Canada DC
868/869 on a given day.
Consigned to:
110A Iron Street
Include the following data:
·
Nordstrom purchase order Number
·
Purchase Order department number
·
Number of cartons per po
·
Total weight of cartons per po
·
At the bottom of the BOL, sum the total number of cartons being shipped, the total weight being
shipped, and the number of pallets being shipped (if applicable).
·
Provide a brief description of the merchandise being shipped in the “description” field
rd
Freight charges should be marked “Collect” or “Bill 3 Party”, with the “Bill Freight Charges To” field
containing the following address:
Nordstrom Canada c/o
Iron Data
3400 Player’s Club Parkway, Ste 300
Memphis, TN 38125
4.7 National Logistics Services (NLS)
Carrier Information will be updated soon!
4.8 New Penn – Gilbert East
• Phone: (800) 950-5046, extension 4370
• Fax: (717) 274-5593
• Website: www.newpenn.com
• Call (800) 950-5046, extension 4370.
Pickup requests must be made by 4:00 pm the business day prior to desired pickup date. Same day
pickup requests may not be possible and should be avoided, especially if shipping toward the end
of the purchase order ship window.
Bill of Lading Instructions
Create a Bill of Lading for the all Nordstrom purchase orders being shipped on the same day. Freight
terms should be marked “Collect”. This BOL will act as a Master Bill of Lading, since it is for purchase
orders destined to only one Nordstrom Canada DC. Sub-Bills of Lading are not required for these
shipments.
·
Include all Nordstrom purchase orders being shipped that day.
·
Include department number, with carton count and weight for each PO.
·
Important: You must include a commercial invoice, required for Customs entry, with each BOL
tendered. See Appendix links on nordstromsupplierCanada.com for example.
Bill of Lading Consignee Address
Fill out the Consignee address exactly as listed below. DO NOT include DC 868/869’s physical address
on the Bill of Lading.
c/o Gilbert East
1000 Riverside Drive
Keasbey, NJ 08832
·
·
·
·
Scheduling a pickup
Pick-ups must be scheduled by 3:00 pm EST the day prior to requested pickup date.
·
Contact Gilbert East and request a pickup form be sent to you.
·
You must fax a pickup request form to Gilbert East to obtain a pickup number. They will give you
a 4-hour pickup window, and you must have your shipment ready by the start of that window.
·
If you miss the 3:00 p.m. EST deadline and your PO ship window will not allow for pickup 2
business days later, you must contact the PO’s Nordstrom buyer for a PO extension.
·
·
·
Your Vendor ASN 856 must not be sent to Nordstrom until after the driver has signed for carton
totals on your Bill of Lading, i.e. no discrepancies were found and no changes were made to the
BOL.
·
transmitted.
·
4.9 UPS Small Package
• Phone: (800) 742-5877 or (800) PICK-UPS
• UPS.com
Shipment Classifications
These instructions apply to both “Domestic” and “Nordstrom Import” shipment classifications. There are
additional instructions for “Nordstrom Import” shipments listed below.
Shippers must have an active UPS account number in order to use Nordstrom Canada’s 3rd Party
UPS account.
If you do not have an active UPS account number, you may sign up online at https://www.ups.com/myups
and click “Register” at the bottom of the page. Or you may call (800) 742-5877. You can request UPS
shipping software, WorldShip, to put on your computer if you are a daily pick up account. Worldship can
also be downloaded from: http://www.ups.com/worldship
Shipment Addressing
Unless otherwise directed by Nordstrom, All Nordstrom Canada shipments are to be addressed to:
110A Iron Street
Nordstrom Third Party Bill to Account Number
Contact [email protected] to receive the Nordstrom Canada UPS account number to ship on.
Note: The Nordstrom Canada Third-Party Account is different than the account used for shipments from
the U.S. to Nordstrom U.S. Distribution Centers.
·
Please provide your supplier number, contact information and p.o. number(s) you are shipping.
We will email our 3rd Party Account and Address to you no later than the next business day after
receiving your email. If you are shipping on behalf of a supplier (i.e. 3rd Party Warehouse/Shipper)
please advise what supplier you are shipping on behalf of, the po number(s) you are shipping,
and your contact information.
·
Once we have provided you with the account number, please keep it in a secure location and use
it for all Nordstrom UPS shipments going forward. Should we change the UPS account number
for any reason, we will update the Routing Guide alert section on the home page of
NordstromsupplierCanada.com. You will then need to follow the above process to receive the
new account number. Please check the Routing Guide regularly to be sure to get any updates.
Note: This account will only be valid for shipping Nordstrom purchase orders. UPS will re-bill the
charges for any incorrect use of this account to the shipper’s account, along with a per-package
rebilling fee.
UPS General Instructions
·
You must use the 3rd Party Bill To account number to bill third party to Nordstrom.
·
In order to transmit electronic Package Level Detail (PLD) for each shipment, you must use a
UPS shipping system, such as World Ship, UPS Internet, or a UPS compatible shipping system.
·
It is important to complete the “End of Day” process when using UPS systems like World Ship at
least once per day for your shipment data to be transmitted to UPS. This is a critical step that is
needed to ensure your packages are shipped and received without delay. Failure to perform this
task could result in a freight chargeback due to incorrect pickup date being shown on the tracking
information reported by UPS to Nordstrom.
·
The use of hand-written air bills is not authorized. Your shipment could be delayed or
returned unless system-generated shipping labels are created using a UPS system or
UPS-compatible shipping systems.
·
Important: The day your UPS shipment is created is the date that is transmitted to Nordstrom as
the actual ship date. Keep this in mind if you are creating UPS labels prior to actual ship date, as
it could result in a charge back if the reported ship date falls outside the p.o. ship window.
·
All packages must have the Nordstrom Canada PO number (example: “12345678”) clearly
entered in the “Reference 1” field of the shipping system and appear on the shipping label.
If you do not have a daily pickup from UPS: When preparing a shipment on UPS World Ship
system, and scheduling a pickup for your packages on line, only request a pickup for the first
package you process. DO NOT request more than one pickup per day.
Please be sure that the UPS shipping label does not cover up the GS1-128 carton label.
We suggest that all small package shippers track each shipment to delivery.
·
·
·
Important
If Nordstrom is paying the freight charges for your shipment, DO NOT ship on your own account and
ask that Nordstrom reimburse you—we must have UPS charges billed to our account in order to
receive our contracted rates.
Service Selection
For shipments to Nordstrom Canada, you may use the following based on the mode of transportation
listed on the po.
·
If PO specifies “Air”, use UPS Express Saver service level.
·
If PO specifies “Surface”, use UPS Standard service level.
Please contact [email protected] prior to shipping if you are being requested to use any other
service level unless previously authorized by either Nordstrom Traffic or Nordstrom Expedite teams.
Nordstrom will not pay for use of any other service level without prior permission.
UPS Claims/Liability
The shipper must file all cargo claims with UPS directly.
·
The shipper is responsible for all loss and damage regardless of the purchase order terms.
Nordstrom Canada pays for merchandise that is received in good repair only. If your shipment is
never received or is received short or damaged, the balance of your invoice must be covered by
your cargo claim with UPS. UPS allows a timeline of 9 months from the day of delivery or from
the scheduled day of delivery if delivery was not made for the filing of claims for domestic
packages.
·
International package claims must be filed within 60 days of the date of delivery.
Liability Limits:
UPS liability limits for air and ground shipments (U.S. origin > Canada, Canada origin>Canada) is $100
per package or actual value of the contents of the package, whichever is less.
Damage Claims:
Concealed damage must be reported to UPS within 9 months of the date of delivery (Domestic) and
within 60 days of the date of delivery (International). A written claim must be submitted to UPS for
standard Limit of Liability loss and damage claims.
Time Limit for Filing Claims for Loss or Damage to Property
As a condition precedent to recovery, all claims for loss or damage to property must be filed in writing or
electronically with UPS within the following time limits:
·
Domestic shipments, claims must be filed within nine months after delivery of the package or in
case of failure to make delivery then within nine months after a reasonable time for delivery has
elapsed.
·
International shipments, claims must be filed within sixty days after delivery of the package or in
the case of non-delivery, within sixty days after a reasonable time for delivery has elapsed.
·
Written claims must be sent to UPS (address on the UPS Claim form found at
https://www.ups.com/myups) Attn: Cargo Claims.
·
Shippers tendering unauthorized packages are responsible for paying the list rate charges
published by UPS.
Verification of Delivery
Nordstrom strongly recommends that Proof of Delivery (POD) inquiries be made within 90 days of the
ship date. It is always best to verify delivery within two weeks of the ship date.
Additional Instructions for Shipment Classification: U.S. Origin, Nordstrom Import
(NIA)
Required Export Documentation:
·
HTS Number (Harmonized Trade Schedule)—if available
·
Commercial Invoice per purchase order
With these documents you will be able to successfully create shipping labels on any UPS or UPScompliant shipping system.
If you do not have the HTS number for the items being shipped, and have previously completed the
Nordstrom Pre-Classification form for these items, you may create your UPS Shipping labels on a UPS
system (like UPS.com, or UPS WorldShip). These systems help the shipper create the required export
documentation on-line. Please select the link titled “Creating a UPS Export Shipment” on
nordstromsupplierCanada.com for specific instructions on how to create your shipments.
If you do not have the HTS number for the item(s) being shipped, and have NOT previously completed
the Nordstrom Pre-Classification form, you must complete the Pre-Classification form BEFORE you ship.
Your shipment will be refused or returned to you if you ship without having completed this form.
For assistance, please contact [email protected]
Tips:
·
For multiple carton shipments of the same purchase order on the same day, create a “shipment”
by purchase order when creating the UPS shipping labels. Your Commercial invoice and other
export documentation would apply to this shipment.
·
When creating the Commercial Invoice document on line with a UPS shipping system (or
compatible system), it is not necessary to attach a paper copy of that invoice to the shipping
carton. Your invoice will be created electronically and transmitted with the package data.
Section 5: Shipments Requiring Special Handling
The shipment types discussed in this section require special handling above and beyond the general
shipping guidelines.
5.1 Dangerous Goods
Shippers are legally and solely responsible for identifying, packaging, marking, labeling and
documenting each Dangerous Goods shipment. Documentation for all Air shipments must be in
compliance with IATA regulations, Ground or Surface shipments must comply with 49 CFR or Transport
Canada regulations depending on origin. Shippers must also comply with any additional government
regulations in effect at the time of shipment.
·
Shipments from the U.S. to Canada must comply with all applicable 49CFR/IATA regulations.
·
Shipments within Canada must comply with all applicable Transport Canada Transportation of
Dangerous Goods (“TDG”) regulations.
5.2 Jewelry and Watch Shipping Procedures
Shipment Classifications
These instructions apply to both “Domestic” and “Nordstrom Import” shipment classifications. There are
additional instructions for “Nordstrom Import” shipments listed below.
Nordstrom purchase orders that consist of jewelry and watch items destined for departments 68, 72, 89,
214, 533 and 589 require Declared Value protection based on the invoice value at the time of shipment.
Nordstrom’s authorized carrier for these shipments is UPS.
All jewelry and watch po’s shipping to Nordstrom Canada for these departments will ship direct-to-store.
See Section 9 for a list for store addresses.
Shipping Jewelry and Watches via UPS
When shipping jewelry or watches via UPS, it is very important that the correct packaging, labeling and
account number be used. All of these instructions are designed to ensure that your shipment arrives at its
destination without loss, damage or delay. Shippers must follow these instructions exactly in order to be
reimbursed for lost or damaged packages. Failure to do so will result in the shipper being liable for any
loss or damage incurred with the shipment.
Creating a UPS shipment
·
You must create your UPS shipment on a UPS system like World-Ship, I-Ship, UPS.com, or other
UPS-Package-Level Detail compliant shipping system, and use a system-generated shipping
label on each carton. Hand-written awb’s or shipping labels are not permitted, and if used will
result in the shipper being liable for any loss, damage or delay.
SECTION 5: SHIPMENTS REQUIRING SPECIAL HANDLING
·
An “end of day” manifest upload must be performed at least daily, to make sure that the shipment
details are uploaded to UPS. Failing to do so could result in delayed visibility to tracking
information for your packages, or denial of declared value coverage by UPS in the event of loss
or damage. Check with UPS if you have any questions about this process, and to confirm that
your system is compatible.
·
The Nordstrom po number you are shipping must be entered in one of the Reference Fields of
the shipping label.
·
The Nordstrom department number, found on your purchase order, must also be entered in one
of the reference fields, i.e. “Dept. 89”, or “Dept 214” etc.
·
Do not include p.o. number or department number on the same line as the consignee
name/address of your shipping label. This information belongs in the reference fields as
described above.
·
For packages that will contain items with a declared value of $1,000 or more, it is recommended
that you create a duplicate shipping label per carton by using the “reprint label” function of your
shipping system. This duplicate label will be applied to the inner carton (see “Packaging
Procedures” below) as extra protection in case the label on the outer shipping carton is somehow
damaged or removed.
·
IMPORTANT: Do NOT create a new shipping label for this task—make sure you are only
reprinting (or photocopying) an existing label.
Service Level
Use UPS Worldwide Expedited service level when creating your shipping labels. You may ship on any
business weekday except Friday. High-value packages should not be in transit over a weekend or
holiday.
Nordstrom UPS 3rd Party Account Number
Use Nordstrom’s Third-Party UPS inbound account number for all fine jewelry/watch shipments to
Nordstrom Canada. Contact Nordstrom at [email protected] to receive the correct UPS account
number. Please provide the following information when requesting the Nordstrom Account number:
·
·
·
·
Vendor name
Shipper name (if different than vendor name)
Nordstrom p.o. number that you will be shipping
State in your message that you are a Fine Jewelry shipper
Nordstrom will respond with the account number as soon as possible, but not later than the next business
day. This account number must be used to bill freight and declared value charges third-party; “Collect” or
“Bill Receiver” options will not be accepted, and will result in charges being billed directly to the shipper by
UPS.
Note: This account will only be valid for shipping Nordstrom purchase orders. UPS will re-bill the
charges for any incorrect use of this account to the shipper’s account, along with a per-package
rebilling fee.
Declared Value Guidelines
It is very important that all shipments for Fine Jewelry departments destined for Nordstrom Canada be
shipped with values declared per below table.
IMPORTANT: Nordstrom will not reimburse shippers for loss or damaged shipments for which
our Declared Value guidelines were not followed.
Invoice Value (U.S. or CAN Dollars) per
Package
Value to Declare
$100-$299
Do not declare value
$300-$1,999
Actual invoice value
$2,000-$4,999
$5,000
$5,000-$50,000
Actual Invoice Value
If the invoice value is more than $50,000 per package, split the shipment between as many packages as
required to keep the maximum declared value per package at $50,000 or less. If the shipment cannot be
split (i.e. one item valued at more than $50,000) please contact [email protected] for instructions on
how to ship.
Customer-Owned Goods/Repaired Items
Contact [email protected] for routing instructions for Customer-Owned merchandise.
Packaging Procedures
All jewelry and watch shipments sent to Nordstrom Canada via UPS must be double boxed to ensure
that they are securely packaged. Please follow these shipping and packaging procedures exactly:
·
·
·
Place the jewelry and/or watch item(s) in a plastic bag.
Place the plastic bag in a UPS Small Box or other sturdy corrugated cardboard carton, taping the
bag to the bottom of the carton to prevent any rattling or shifting inside the box. Mark the top of
this inner box with the correct Nordstrom store number, PO number and department number.
If you created a duplicate shipping label (as recommended in “Creating a UPS Shipment” above),
apply the extra label to the inner carton---this will allow UPS to deliver the carton should the
shipping label on the outer carton become damaged or lost.
·
·
·
Verify the shipping value and contents per your company’s security procedures and seal the box.
Place the small box inside a UPS medium or large box or other sturdy corrugated cardboard
carton, adding packing material as needed to prevent the inner box from moving during transit,
and then seal the outer box.
Attach the UPS shipping label to the top of the outer carton.
Carton Markings
The outside of the shipping carton must not provide any indication (including label or brand names) that
the shipment may contain jewelry, watches or other high value items. In addition to the shipping label
(see “Creating a UPS Shipment” above), each carton should be marked with the following information:
·
·
·
·
Nordstrom Canada p.o. number
Nordstrom store number
Nordstrom Department Number (i.e. “D 89”, “D 214” etc)
Write on the carton the month shipped, as the month number with a circle around it. (i.e. a
package shipped in December would be represented by a circled number “12”)
Do NOT use a UPS Drop-Box or UPS Store for shipment. You must contact UPS and ask for a
pickup if you do not already have a daily pickup with UPS.
Additional Instructions for Shipment Classification: Nordstrom Import (NIA)
Required Export Documentation:
·
Commercial Invoice per purchase order
·
See UPS Carrier Pages in Section 4 for general instructions for this Shipment Classification
5.3 Furniture and Residential Shipments
All furniture shipments and some residential shipments require special handling. For instructions on
furniture and residential shipments, please contact [email protected]. Please provide the
Nordstrom purchase order number you are being requested to ship.
5.4 Foods/Perishables
Contact [email protected] for routing instructions of any food or perishable items.
Section 6: Store/DC Addresses
110A Iron Street
Nordstrom Store 830 (Opens September 2014)
Chinook Centre
6455 Macleod Trail SW #2150
Calgary, AB T2H 0K8
Nordstrom Store 831 (opens Spring of 2015)
Rideau Centre
1 Mackenzie King Bridge
Ottawa, ON K1N 9J7
Nordstrom Store 832 (opens Fall of 2015)
Nordstrom Pacific Centre
Vancouver, BC
Nordstrom Eaton Centre (store number TBD)
(opens Fall 2016)
Toronto, ON
SECTION 6: STORE/DC ADDRESSES
Nordstrom Store 834 (opens Fall 2016)
Yorkdale Centre
3401 Dufferin St
Toronto, ON M6A 2T9
Nordstrom Store 833 (opens Spring 2017)
Sherway Gardens
25 The West Mall
Toronto, ON M9C 1B8
SECTION 6: STORE/DC ADDRESSES
Section 7 : Appendices
Please refer to our website found at www.nordstromsupplierCanada.com for links containing an
example of each of the following items:
7.1 Document Samples
·
Sample Commercial Invoice
·
VICS Bill of Lading
·
Conway Bill of Lading Sample
7.2 “How To”
·
Step-by-step instructions on how to create a UPS Export Shipment
How to Process Canadian Shipments billed to Nordstrom Canada on UPS.COM
How to Process Canadian Shipments billed to Nordstrom Canada on the UPS WorldShip System
7.3 Nordstrom Freight Agreement
Sample of Nordstrom Freight Agreement Form
7.4 Nordstrom Freight Offset Chart
·
Nordstrom Freight Offset codes and definitions
SECTION 7: APPENDICES

NPG | CANADA SUPPLIER MANUAL 1 May 2014

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