Institute of Customer Service – Structure Chart

Institute of Customer Service – Structure Chart

Institute of Customer Service – Structure Chart

CEO
Jo Causon
HR Manager/ Executive
Assistant
 Angela Harrington


Director of Client Services
Lynne Mills
Head of Business
Development
 Carol Harrison
Business
Development
Managers
 Rebecca Holliday
 Susan Downie
National Business
Development
Manager
 Ben Griffiths
National Account
Director (3)
 Lisa Williams
Account Directors
 Phil Holder – West
Midlands
 Leonie Williams –
Wales & West
 Shirley McNabney –
Scotland & Ireland
Director of Communications
& Marketing
 Brian Weston
National Account
Director (2)
 Michael Elders

Account Director
Jo Clossick – East
Midlands
National Account
Director (4)
 Simon New
Account Directors
 Sally Duff – London
& South East
 Luke Fisher –
London & East
National Account
Director (1)
 Anne Murray
Account Director
Andy Butler –
North East
 Jane Taylor –
North West
 Sue Hopson –
London & South

Strategy & Product Portfolio
Manager
 Pierre-Philippe Gemard
Director of Standards &
Quality
 Sue Glynn
Accreditation & Quality
Assurance Manager
 Sandra Blyth
Marketing Brand &
Communications Executive
 Annabel Tucker
Marketing & Events
Executive
 Cristina Spencer
PR, Web & Comms
Specialist
 Amy Bell
Research & Insight
Manager
 Phil Codling
Policy & Knowledge
Specialist
 Margareta Serfozo


Professional
Development
Facilitators
Fiona Bazalgette
Judith Millar
Standards & Quality
Officers
 Kathryn Jeffery
 Dean Ashton
CEO Office & HR
Administrator
Holly Smith
Director of Operations
 Carl Barrow
Director of Finance
 Bill Leonard
Finance Manager
ICT & Business Manager

Sadia Sadiq
 David Leen
 Lisa Bartlett
 Kathy McCready
Operations Co-ordinator
 Kathy McCready
 Lisa Bartlett
 Kathy McCready
Operations Administrators
 Daniel Connolly
 Lisa Bartlett