Great Expectations Can SOA Deliver? November 17, 2008 Bart Narter
Transcription
Great Expectations Can SOA Deliver? November 17, 2008 Bart Narter
November 17, 2008 Great Expectations Can SOA Deliver? Bart Narter Orlando, Florida A member of the Oliver Wyman Group CONFIDENTIAL | www.oliverwyman.com Document number Great Expectations: Can SOA Deliver? Agenda What is SOA? Technical details What does it do for me? How do I deploy it? © 2008 Oliver Wyman www.oliverwyman.com Document number 2 What is SOA? Loosely coupled modular services to support both business and IT requirements. So what does that mean? © 2008 Oliver Wyman www.oliverwyman.com Document number 3 Loosely coupled Services are independent. They don’t know or care whether the service is: – Running on Windows, J2EE or a Mainframe – Written in assembler, C, Java, or COBOL. – Running on a machine in the U.S., India, or China – Being served by a CRM system, a DDA system, or a database So what does that do for me? – Enables a myriad of different (legacy) systems to supply information in a consistent way using SOA. © 2008 Oliver Wyman www.oliverwyman.com Document number 4 Modular Services are no longer monolithic applications, but broken into compound and granular services. Example: Initiating a transfer is a compound service, that might comprise the following granular services: – Find customer – Authenticate customer – Find all accounts and balances (for display) – Find account (the funding account) – Get account balance (to verify availability of funds) – Find account (the receiving account) – Debit account (the funding account) – Credit account (the receiving account) – Find all accounts and balances (for re-display) © 2008 Oliver Wyman www.oliverwyman.com Document number 5 So what does modular do for me? Note that in the previous example we reused a number of services within the compound service. Other compound services will reuse these services as well, driving consistency (= lower risk), lower cost, and flexibility. © 2008 Oliver Wyman www.oliverwyman.com Document number 6 SOA is an IT architecture consisting of loosely coupled modular services to support both business and IT requirements. Loosely coupled: runs on a myriad of applications, systems, platforms and locations to tie together new and legacy systems Modular: broken into compound and granular services to enable reuse Business and IT: across the entire organization. © 2008 Oliver Wyman www.oliverwyman.com Document number 7 SOA from a technical viewpoint Today SOA is used to broadly define a set of products and services that range from data conversion services, to portal tools, which is why it is very difficult to answer the question, “Do you use SOA?” A map of SOA components on the next slide should clarify. © 2008 Oliver Wyman www.oliverwyman.com Document number 8 Great Expectations: Can SOA Deliver? Agenda What is SOA? Technical details What does it do for me? How do I deploy it? © 2008 Oliver Wyman www.oliverwyman.com Document number 9 A Map of SOA Components Registry and Repository Manage and monitor Security Web Portals Human Business Process Management (BPM) Enterprise Service Bus (ESB) Data Services Process Services Business Logic Orchestration System BPM Databases © 2008 Oliver Wyman www.oliverwyman.com Systems of Record Document number 10 Design SOA Registry and Repository Manage and monitor Security Portal Design tool BPM Modeling and Simulation Tool for business analyst Connection, routing tool for architect Data Mapping and Conversion Tool Databases © 2008 Oliver Wyman www.oliverwyman.com Process Services Business Logic written in Java, C, C++, etc. Low level Service Orchestration Tool for developer Systems of Record Document number 11 Banking Examples of SOA Registry and Repository: Find Stop Payment Service, Charge Fee service Manage and monitor Security: Authenticate user Internet Banking Business Process: Stop Payment ESB: Routes to appropriate core system Data Services Business Logic: If Customer_Status = Gold Service_Fee = $8 else Service_Fee = $20 Fee database © 2008 Oliver Wyman www.oliverwyman.com Process Services Orchestration: DDA / Current Account Document number 12 Web Portals A Map of SOA Components Web Portals provide a single user interface to multiple back end systems via a service oriented architecture and HTML. Portals can hold multiple service requests and display them in portlets. – An example would be with internet banking displaying a customers - banking products - Investments - credit card balance (from another LOB or monoline) - mortgage information (from another LOB or monoline) © 2008 Oliver Wyman www.oliverwyman.com Document number 13 Portal Example Portlet to credit card company © 2008 Oliver Wyman www.oliverwyman.com Document number 14 Business Process Management can be broken into three parts Design: Usually with graphical eclipse based tools Execute: Monitor: Make sure that SLAs are met. © 2008 Oliver Wyman www.oliverwyman.com Document number 15 Example of BPM: Open New Checking Account Human Business Process Management (BPM) Existing No Customer? Scan KYC Information Run ChexSystem Result OK? Yes Features of Human BPM: – It involves human interaction (such as scanning KYC information) – It uses external processes such as Chex System. – It can be used to standardize business processes and reduce operational risk. © 2008 Oliver Wyman www.oliverwyman.com Document number 16 Enterprise Service Bus (ESB) is the communication backbone of SOA. Enterprise Service Bus (ESB) It generally supports the following functionality: – Message transmission, routing, queuing, and monitoring – Synchronous, asynchronous, point-to-point, and publish/subscribe messages – XML and SOAP messages – Adapters to legacy systems It also supports services which are called out in other modules: – Data Services – Process Services © 2008 Oliver Wyman www.oliverwyman.com Document number 17 Put all the pieces together to get a Services Oriented Architecture Registry and Repository Manage and monitor Security Web Portals Human Business Process Management (BPM) Enterprise Service Bus (ESB) Data Services Process Services Business Logic Orchestration System BPM Databases © 2008 Oliver Wyman www.oliverwyman.com Systems of Record Document number 18 Great Expectations: Can SOA Deliver? Agenda What is SOA? Technical details What does it do for me? How do I deploy it? © 2008 Oliver Wyman www.oliverwyman.com Document number 19 What does SOA do for me? Enables abstraction of core systems for isolation and potential replacement. Enables efficient messaging and business processes from the front end channels. Enables reuse of common business processes for greater efficiency. © 2008 Oliver Wyman www.oliverwyman.com Document number 20 Enables abstraction of core systems for isolation and potential replacement. Registry and Repository Manage and monitor Security Web Portals Human Business Process Management (BPM) Enterprise Service Bus (ESB) Data Services Process Services Business Logic Orchestration System BPM Databases © 2008 Oliver Wyman www.oliverwyman.com Systems of Record Isolate this system by accessing only via data services and process services. Document number 21 Enables efficient messaging and business processes from the front end channels. Registry and Repository Manage and monitor Security . Web Portal: Internet Banking Web Portal: Teller IVR Web Portal: Call Center Web Portals: Sales Platform Enterprise Service Bus (ESB) Data Services Process Services Business Logic Orchestration System BPM © 2008 Oliver Wyman www.oliverwyman.com Databases Systems of Record Document number 22 Enables reuse of common business processes for greater efficiency. Registry and Repository Manage and monitor Security Web Portals . Human Business Process Management (BPM) Enterprise Service Bus (ESB) Data Services Process Services Business Logic Orchestration System BPM Databases © 2008 Oliver Wyman www.oliverwyman.com Systems of Record Document number 23 Great Expectations: Can SOA Deliver? Agenda What is SOA? Technical details What does it do for me? How do I deploy it? © 2008 Oliver Wyman www.oliverwyman.com Document number 24 How do I deploy it? Channel driven LOB driven IT driven © 2008 Oliver Wyman www.oliverwyman.com Document number 25 Channel driven SOA is the most common A single channel can create an SOA for itself and then share it later….or not. Wide adoption across the bank isn’t guaranteed. © 2008 Oliver Wyman www.oliverwyman.com Document number 26 LOB driven SOA An LOB might need functionality that isn’t available without integrating multiple systems or creating a new system to assist in a business goal. © 2008 Oliver Wyman www.oliverwyman.com Document number 27 IT driven SOA This is a pure plumbing play and is difficult to drive across the bank. Who pays for these projects? © 2008 Oliver Wyman www.oliverwyman.com Document number 28 National City Business Drivers Single view of the customer Customer Management Objectives (CMO) drive customer experience – Call center – ATM – Statement messaging – Branch © 2008 Oliver Wyman www.oliverwyman.com Document number 29 From old architecture… Channels Integration Layer General Ledger © 2008 Oliver Wyman www.oliverwyman.com Stmts Posting Ledgers Bills ... Posting Ledgers Pricing Analytics Pricing Posting Ledgers Notcs Pricing Posting Ledgers Stmts Pricing CIF Later Data Warehouse Campaigns Later © 2007 Celent LLC 30 Document number 30 To new. Channels Service Enabled Integration Integration Layer Layer Analytics Pricing Pricing Posting Ledgers Posting Ledgers Bills ... Contain – Leverage Data Near Real Time General Ledger Warehouse Campaigns © 2007 Celent LLC © 2008 Oliver Wyman www.oliverwyman.com Data IDH Warehouse Correspondence Pricing Posting Ledgers Notcs CIF Stmts Pricing Posting Ledgers Stms Contain CIF – Leverage 31 Document number 31 Additional Questions? Read the Celent Reports A Tale of One City: Core Renewal via SOA at National City Bank - http://www.celent.com/PressReleases/200712122/CoreRenewalNatCity.asp A Christmas Carol: Wells Fargo Sings the Praises of SOA - http://www.celent.com/PressReleases/20071221/WellsFargoSOA.asp Great Expectations: Can SOA Deliver? Part I: Core-Driven SOA (Non-US) - http://www.celent.com/PressReleases/20080516/GreatSOAPartI.asp Great Expectations: Can SOA Deliver? Part II: Core-Driven SOA (US) - http://www.celent.com/PressReleases/200805xx/GreatSOAPartII.asp Great Expectations: Can SOA Deliver? Part III: Front End SOA Great Expectations: Can SOA Deliver? Part IV: Platform SOA To ESB or not To ESB Or Contact Bart Narter ([email protected]) San Francisco © 2008 Oliver Wyman www.oliverwyman.com Document number 32