4.08 Write internal and external business correspondence to convey

Transcription

4.08 Write internal and external business correspondence to convey
4.08 Write internal and external
business correspondence to convey
and obtain information effectively.
BUSINESS LETTERS
Identify types of business letters.
 Business-to-Business
 Formalizes
details that of a discussions and
provide any additional information.

Business-to-customer
 Include:
sales and marketing letters, information
letters, order acknowledgement letters, order
status letters, collection letters, among others.
COMMON BUSINESS TO BUSINESS LETTERS

1. thank you letter
2. introduction letter
3. cover letter
4. financial letter
5. marketing letter
6. sales letter
7. project letter
8. invitation letter
9. employee letter
10. congratulations letter
COMMON BUSINESS TO CUSTOMER LETTERS

1. cover letter
2. customer relations letter
3. financial letter
4. credit letter
5. introduction letter
6. order-status letter
7. sales letter
8. marketing letter
9. announcement letter
10. apology letter
BUSINESS LETTERS

Components of an effective business letter.
 Depends
on the type of letter being written:
 Salutation
 Introduction
 Main
topics
 summary or conclusion.
 Includes facts and recommendations
INFORMATIONAL MESSAGES

Informational messages.
 Communication

that transfers specific information
Examples of informational messages:
 New
Product(s)
 Sale
 Change
in business location and/or hours
 New ownership
INQUIRIES

Inquiries.


Request
Letter of Inquiry (LOI)


The inquiry letter is useful when you need information, advice,
names, or directions.
Occasions when inquiries are written by businesses.




To vendors; asking about pricing, availability and delivery
dates
Potential customers; asking about what the company
could do to make them customers
Current customers; what and when do they want a
product?
To ask for more information concerning a product, service
or other information about a product or service that
interests us