Document 6590280

Transcription

Document 6590280

Spend less time managing your
health and more time enjoying it.
See how at kp.org/experience, or
turn to page 23 of this guidebook.
Your Guidebook
to Kaiser Permanente Services
Sacramento
Southern
California
||
2008–2009
2010–2011
Go green and get Your Guidebook online! Sign up to stop a mailed copy at kp.org/eguidebook/signup.
kp.org
How to get the care you need
Your health is our priority, and we make it simple to connect to the care you need.
Here are some tips on getting started at Kaiser Permanente.
Choose your doctor
(see page 9 for details)
Which facility?........... For your convenience, we recommend choosing a facility close
to your home or work.
Which doctor?........... Choose the primary care doctor who is right for you.
Visit kp.org/chooseyourdoctor or call the physician selection
service (see right).
Make an appointment
By telephone............. Call your physician’s office.
Online ...................... Visit kp.org/appointments.
Get advice
By telephone............. To reach an advice nurse, call your physician’s office during the
day or 1-888-KPONCALL (1-888-576-6225) after hours.
Refill your prescriptions
In person.................. Visit any of our main or satellite pharmacies.
Online*..................... Visit kp.org/rxrefill.
By telephone*........... Call the number on your prescription label.
Mail-order*............... Fill out preprinted order forms available at our pharmacies.
*Get most refills delivered to your home, postage paid.
Member and Marketing Communications publishes Your Guidebook to Kaiser Permanente Services
once a year for Kaiser Permanente members. We welcome your comments. Please write to us: Kaiser
Permanente, 300 Lakeside Drive, 13th Floor, Oakland, CA 94612-3429; e-mail: [email protected].
It’s easy going green with eGuidebook. You won’t have to wait to get Your Guidebook in the mail.
Sign up today at kp.org/eguidebook/signup to stop receiving Your Guidebook each July.† Then,
view or download a guidebook at kp.org/eguidebook at your convenience.
†All
Kaiser Permanente Medi-Cal members are required by state law to receive a printed copy of Your Guidebook
to Kaiser Permanente Services.
Facility listings
(see pages 50–91 for details)
Kaiser Permanente Medical Center and Offices—
Baldwin Park, Bellflower and South Bay
Baldwin Park Medical Center�� 56
Personalphysicianselection 888 956-1616
Appts�/advice
800 780-1277
Montebello Medical Offices�� 74
Appts�/advice
800 780-1277
Bellflower Medical Offices �� 60
Appts�/advice
800 823-4040
Orchard Medical Offices�� 75
Appts�/advice
800 823-4040
Cudahy Medical Offices �� 64
Appts�/advice
800 823-4040
Pasadena Medical Offices�� 78
Appts�/advice
800 854-8000
TTY
711
Diamond Bar Medical Offices�� 66
Appts�/advice
800 780-1277
Downey Medical Center�� 67
Appts�/advice
800 823-4040
Garden Medical Offices�� 69
Appts�/advice
800 823-4040
Gardena Medical Offices�� 70
Appts�/advice
800 780-1230
Long Beach Medical Offices�� 72
Appts�/advice
800 780-1230
Lynwood Medical Offices�� 73
Appts�/advice
800 823-4040
San Dimas Medical Offices�� 80
Appts�/advice
800 780-1277
South Bay Medical Center �� 81
Appts�/advice
800 780-1230
Torrance Medical Offices �� 87
Appts�/advice
800 780-1230
West Covina Medical Offices �� 89
Appts�/advice
800 780-1277
Whittier Medical Offices�� 89
Appts�/advice
800 823-4040
TTYforthehearing/
speechimpaired
After-hours advice
TTY 888 880-0833
888 KPONCALL (888 576-6225) Hours:M–F,7p�m�–7a�m�;weekendsandholidays,24hours
800 800-7990
Facility listings
Inland Empire and Coachella Valley
Inland Empire
Chino Medical Offices�� 99
Appts�/advice
888 750-0036
Colton Medical Offices�� 100
Appts�/advice
888 750-0036
Corona Medical Offices�� 100
Appts�/advice
866 9THRIVE
Fontana Medical Center�� 102
Appts�/advice
888 750-0036
High Desert Medical Offices�� 109
Appts�/advice
888 750-0036
Indian Hill Medical Offices �� 110
Appts�/advice
888 750-0036
Moreno Valley Medical Offices �� 112
Appts�/advice
866 9THRIVE
Ontario Vineyard Medical Offices �� 114
Appts�/advice
888 750-0036
Rancho Cucamonga Medical Offices116
Appts�/advice
888 750-0036
Redlands Medical Offices�� 117
Appts�/advice
888 750-0036
Riverside Medical Center �� 119
Appts�/advice
866 9THRIVE
San Bernardino Medical Offices�� 124
Appts�/advice
888 750-0036
Temecula Medical Offices�� 125
Appts�/advice
866 9THRIVE
Upland Medical Offices�� 126
Appts�/advice
888 750-0036
Wildomar Medical Offices�� 127
Appts�/advice
866 9THRIVE
Coachella Valley
Kaiser Permanente
Indio Medical Offices�� 131
866 9THRIVE
Appts�/advice
Kaiser Permanente
Palm Desert Medical Offices�� 132
Appts�/advice
866 9THRIVE
Kaiser Permanente
Palm Springs Medical Offices�� 133
Appts�/advice
866 9THRIVE
TTYforthehearing/
speechimpaired
After-hours advice
TTY 888 880-0833
711
Facility listings
Kern County, Valleys, and western Ventura County
Kern County
Woodland Hills area
Central Medical Offices�� 143
Erwin Street Medical Offices �� 169
Chester Avenue Medical Offices �� 144
Simi Valley Medical Offices�� 169
Coffee Road Medical Offices �� 145
Thousand Oaks I Medical Offices�� 170
Discovery Plaza Medical and
Administrative Offices�� 145
Thousand Oaks II Medical Offices �� 172
East Hills Medical Offices�� 146
Ming Medical Offices�� 147
Stockdale Medical Offices�� 148
Appts�/advice
661 328-9831
Fromoutlyingcommunities 877 KAISER3
Antelope Valley area
Lancaster Medical Offices�� 154
Palmdale Medical Offices�� 157
Appts�/advice
888 778-5000
Panorama City area
Canyon Country Medical Offices �� 159
Mission Hills Medical Offices �� 159
Panorama City Medical Center�� 160
Santa Clarita Medical Offices�� 167
Woodland Hills Medical Center �� 173
Appts�/advice
888 515-3500
Western Ventura County
Kaiser Permanente Buenaventura
Camarillo Medical Offices�� 183
Hill Road Medical Offices�� 183
Oxnard Medical Offices�� 184
Vista Medical Offices�� 185
Kaiser Permanente Oxnard
Medical Offices �� 186
Appts�/advice
888 515-3500
TTYforthehearing/
speechimpaired
Appts�/advice
888 778-5000
After-hours advice
TTY 888 880-0833
711
Facility listings
Metropolitan Los Angeles
Culver Marina Medical Offices�� 195
Appts�/advice
800 954-8000
Pasadena Medical Offices�� 209
Appts�/advice
800 954-8000
East Los Angeles
Appts�/advice
800 954-8000
Playa Vista Medical Offices�� 210
Appts�/advice
800 954-8000
Glendale Medical Offices �� 197
Appts�/advice
800 954-8000
Inglewood Medical Offices�� 199
Appts�/advice
800 954-8000
West Los Angeles
Medical Center�� 213
Appts�/advice
800 954-8000
TTYforthehearing/
speechimpaired
Los Angeles Medical Center�� 200
Appts�/advice
800 954-8000
After-hours advice
TTY 888 880-0833
711
Facility listings
Orange County
Aliso Viejo Medical Offices�� 225
Appts�/advice
888 988-2800
Lakeview Medical Offices�� 239
Appts�/advice
888 988-2800
Alton/Sand Canyon Medical Offices225
Appts�/advice
888 988-2800
La Palma Medical Offices �� 241
Appts�/advice
888 988-2800
Anaheim Hills Medical Offices �� 228
Appts�/advice
888 988-2800
Mission Viejo Medical Offices�� 242
Appts�/advice
888 988-2800
Anaheim Kraemer
Medical Office Building 1�� 228
Appts�/advice
888 988-2800
Kaiser Permanente Orange County–
Anaheim Medical Center�� 245
Appts�/advice
888 988-2800
Barranca Medical Offices �� 230
Appts�/advice
888 988-2800
Kaiser Permanente Orange County–
Irvine Medical Center �� 248
Appts�/advice
888 988-2800
Brea Medical Offices�� 231
Appts�/advice
888 988-2800
Euclid Medical Offices�� 233
Appts�/advice
888 988-2800
Garden Grove Medical Offices�� 234
Appts�/advice
888 988-2800
Harbor–MacArthur Medical Offices 236
Appts�/advice
888 988-2800
Huntington Beach Medical Offices�� 238
Appts�/advice
888 988-2800
San Juan Capistrano
Appts�/advice
888 988-2800
Tustin–Santa Ana Medical Offices �� 253
Appts�/advice
888 988-2800
Yorba Linda Medical Offices�� 254
Appts�/advice
888 988-2800
TTYforthehearing/
speechimpaired
After-hours advice
TTY 888 880-0833
711
Facility listings
San Diego
Bonita Medical Offices �� 261
Appts�/advice
800 290-5000
Bostonia Medical Offices �� 262
Appts�/advice
800 290-5000
Carlsbad Medical Offices �� 263
Appts�/advice
800 290-5000
Clairemont Mesa Medical Offices�� 264
Appts�/advice
800 290-5000
El Cajon Medical Offices �� 266
Appts�/advice
800 290-5000
Escondido Medical Offices�� 267
Appts�/advice
800 290-5000
Otay Mesa Outpatient
Appts�/advice
800 290-5000
Point Loma Medical Offices �� 274
Appts�/advice
800 290-5000
Rancho Bernardo Medical Offices �� 276
Appts�/advice
800 290-5000
Rancho San Diego Medical Offices � 277
800 290-5000
Appts�/advice
Kaiser Permanente
San Diego Medical Center/
Kaiser Foundation Hospital�� 278
Appts�/advice
800 290-5000
La Mesa Medical Offices�� 268
Appts�/advice
800 290-5000
San Marcos Outpatient
Appts�/advice
800 290-5000
Mission Bay Medical Offices�� 270
Appts�/advice
800 290-5000
Vandever Medical Offices�� 284
Appts�/advice
800 290-5000
Oceanside Medical Offices�� 270
Appts�/advice
800 290-5000
Vista Medical Offices�� 286
Appts�/advice
800 290-5000
TTYforthehearing/
speechimpaired
After-hours advice
TTY 888 880-0833
711
Good health
is everything.
table of Contents
how to get the care you need
Find phone numbers and information
on how to select a personal physician,
make appointments, get health
advice, refill prescriptions, get
emergency care, and more.
Choose your doctor . . . . . . . . . . . . . .9
Appointments . . . . . . . . . . . . . . . . 11
Advice . . . . . . . . . . . . . . . . . . . . . . . .12
Your prescriptions . . . . . . . . . . . . . . .12
Checklist for appointments and
hospital visits . . . . . . . . . . . . . . . .14
Urgent care . . . . . . . . . . . . . . . . . . . .16
Emergency care . . . . . . . . . . . . . . . .16
Protecting you from
health care fraud . . . . . . . . . . . . .18
Help in your language . . . . . . . . . . .19
When you travel . . . . . . . . . . . . . . . .22
Complex Case
Management Program . . . . . . . . .22
how to stay healthy
Find tips on the Web and in our
facilities on how to live healthfully,
including recommended tests,
immunizations, and lifestyle choices
arranged by age group.
your rights and responsibilities;
policies and procedures
Learn about your rights and
responsibilities as a Kaiser Permanente
member; also medical treatment
decisions and advance directives, the
grievance and appeals process, and
other policies and procedures.
Your rights and responsibilities . . . .32
Policies and procedures . . . . . . . . . .37
how to find facilities near you
Find facilities in your area in this
directory, which includes maps, phone
numbers, and department hours.
Baldwin Park, Downey,
and South Bay . . . . . . . . . . . . . . .50
Inland Empire
and Coachella Valley . . . . . . . . . .92
Kern, Valleys, and western
Ventura County. . . . . . . . . . . . . 140
Metropolitan Los Angeles . . . . . . 190
Orange County . . . . . . . . . . . . . . . 220
San Diego . . . . . . . . . . . . . . . . . . . 256
Glossary. . . . . . . . . . . . . . . . . . . . . 288
Your health online . . . . . . . . . . . . . . .23
Healthy Living . . . . . . . . . . . . . . . . . .24
Guidelines for preventive care . . . . .26
The information in Your Guidebook to Kaiser Permanente Services is updated
periodically. The availability of physicians, hospitals, providers, and services may change.
If you have questions about Your Guidebook, please contact our Member Service Call
Center at 1-800-464-4000 (English), 1-800-788-0616 (Spanish), 1-800-757-7585
(Chinese dialects), or 1-800-777-1370 (TTY for the hearing/speech impaired), 7 days,
24 hours. Closed holidays; closed at 5 p.m. the day after Thanksgiving, Christmas Eve,
and New Year’s Eve. or visit kp.org/facilities for the latest updated information.
9
how to get the care you need
Choose your doctor
the choice is yours.
developing a relationship with your
personal physician is an important
part of your total health. Whether
providing preventive care exams,
helping you find a healthy lifestyle
program, treating you when you’re
sick, or coordinating your care with
specialists, your personal physician
can be an effective advocate for your
health needs and goals.
Please take a moment to select a
personal physician.
To make sure we match you with a
personal physician who’s accepting
new patients, we may ask you to
provide us with more than one choice.
step 1. Choose a
Kaiser Permanente facility
Although you can get care at any
Kaiser Permanente facility, we
recommend you select a personal
physician from the medical facility that
you’ll visit most often.
step 2. Choose the type of
physician that’s right for you
and your family
Select a personal physician from one
of the departments listed below.
Family Medicine (Family practitioners)
For members of all ages. Family
practitioners also provide general
gynecologic care for women.
internal Medicine
(Internists) For members 18 or older.
Obstetrics/gynecology (ob/Gyn)
After selecting a personal physician
from a primary care department
above, women can also select an
ob/Gyn physician for their personal
care. To make a selection, first make
an ob/Gyn appointment. After your
appointment, if you wish to choose
that practitioner in addition to your
personal physician, let his or
her office know.
Pediatrics For children and youth from
birth through 17.
10 How to get the care you need
step 3. Choose your
personal physician
(To access our physician selection Web
site, register online at kp.org/register.)
Online
Have your Kaiser Permanente
Id card handy.
➞ Go to kp.org/chooseyourdoctor.
➞ Click on the “Clinical
staff directory”.
➞ Search the directory for “Primary
care practitioners accepting
new patients”.
➞ Select the primary care medical
specialty and medical office
location you desire.
➞ Find information on the available
physicians by clicking on their
name and visiting their
home page.
➞ Choose your personal physician by
clicking on the “Sign up with me”
button on the physician’s
home page.
➞ Complete and submit the online
physician selection form.
Phone
Find personal physician selection
information in the facility department
listings beginning on page 50. Then
call the physician selection service toll
free at 1-888-956-1616.
your health Care team
Your health care team may include
nurse practitioners (NPs), physician
assistants (PAs) or certified nurse
midwives (CNM). These medical
professionals fulfill many routine
health care needs for members. NPs
and PAs work in primary care as well
as in a variety of specialties including
pediatrics, ob/gyn, surgery,
orthopedics, and gastroenterology
(GI). CNMs work primarily in ob/gyn
offices and in labor and delivery
departments. Under physician
supervision and with collaboration,
NPs, PAs, and CNMs can diagnose
and treat certain medical conditions
and order medication for you.
➞ nurse practitioners are registered
nurses who’ve completed
advanced education and training.
NPs can diagnose and treat a
wide variety of medical conditions,
write prescriptions, order and
interpret lab and medical imaging
tests, and educate and counsel
members and their families.
They practice with physician
supervision and support according
to standardized procedures.
➞ Physician assistants are licensed
health care professionals who’ve
completed a specialized training
program. They work under
physician supervision to provide
diagnostic and therapeutic services
for a variety of medical conditions
that include writing prescriptions
and ordering and interpreting lab
and medical imaging tests.
visit kp.org
➞ Certified nurse-midwives are
nurses who’ve completed
specialized education and training
in both nursing and midwifery.
CNMs are certified by the
California Board of Registered
Nursing and nationally by the
American College of Nurse
Midwives. They work closely and in
collaboration with physicians to
provide care to healthy women
from puberty through menopause;
including prenatal care,
intrapartum and postpartum care,
immediate newborn care, family
planning, and well-woman
gynecological care.
referrals for specialty care
Your primary care physician will refer
you to a Plan specialist when he or
she believes that you require specialty
care. Some specialty departments
such as obstetrics/Gynecology,
Psychiatry, and Chemical dependency
or Addiction Medicine, do not require
a referral. Please see your Evidence of
Coverage or Certificate of Insurance
for more information about referrals
and specialty care.
getting a second medical opinion
If you request a second opinion, it will
be provided by another qualified
medical practitioner, when it is
medically necessary. Please see your
Evidence of Coverage or Certificate of
Insurance for more information about
second opinions.
appointments
routine appointments are for
your nonurgent medical needs, such
as physicals, checkups, follow-ups,
or preventive care. You can
schedule these appointments at
your convenience.
Urgent care appointments are for
when you’re sick or injured and require
prompt medical attention but
don’t have an emergency medical
condition. See page 16 for emergency
care information.
Online
You can request routine appointments
and view future appointments anytime
at kp.org/appointments. (You must be
registered to access these secure
features on our Web site. To register,
visit kp.org/register.)
See page 23 for more online resources
and tools such as My Health Manager.
Phone
As a current member, you can
schedule a routine and urgent care
appointments, call your physician’s
department. If you are a new member,
you can make your first appointment
by calling 1-888-956-1616. See the
department listings that begin on
page 50.
11
advice
not sure what kind of care
you need? We can help.
By telephone
Call a registered nurse for advice,
24 hours a day, seven days a week.
The advice nurse can help assess
your symptoms and provide advice
over the phone, when medically
appropriate. The nurse can also
answer questions about medical
problems and help you decide
what to do next.
to reach an advice nurse:
➞ during the day, call your
physician’s department. See
the department listings that
begin on page 50.
➞ After-hours, weekends, and
holidays, call 1-888-KPOnCall
(1-888-576-6225).
your prescriptions
save time and energy.
Here are some convenient ways to
order your prescription refills without
standing in line—refills can be paid
with a current, valid credit card
(American Express, discover Card,
MasterCard, or Visa). You can also pay
with a debit card that has the Visa or
MasterCard logo.
➞ Online. Visit kp.org/rxrefill to order
and check the status of your refills.
(To access the secure features on
our Web site, all you need to do is
register online at kp.org/register.)
➞ Our automated telephone
system. Call the pharmacy refill
phone number highlighted on
your prescription label. Have
your medical record number,
prescription number, home
telephone number, and credit
or debit card information handy.
➞ Mail—by check. You can also
order prescription refills using
our preprinted mail-order forms,
which are available at our
pharmacies. Complete the form,
include your check, and drop it in
the mail—you should receive your
prescription(s) within two weeks.
If you prefer, you can get your
prescriptions filled in person at
any of our pharmacies. Find the
pharmacy nearest you in the facility
department listings.
Postage-paid
For even more convenience, order by
phone or online and select the mailorder option. You don’t pay any extra
cost for standard U.S. postage, and
we can mail most prescription(s) to
you anywhere in the United States.
Your prescription(s) should arrive in
7 to 10 business days.
Most medications can be mailed, but
there are some restrictions. Please
check with your local pharmacy if you
have a question about mailing.
visit kp.org
Out of refills?
If you have no prescription refills left
when you place your order, we can
contact your physician to request
additional refills. Please allow two or
more working days to process
your order when you have no
refills remaining.
Who to call?
We’re here to answer your pharmacy
questions. Call the pharmacy number
printed at the top of your prescription
label or find a local pharmacy in the
department listings that begin on
page 50. If you have questions about
your benefits, contact our Member
Service Call Center Member Service
Call Center at 1-800-464-4000
(English), 1-800-788-0616 (Spanish),
1-800-757-7585 (Chinese dialects), or
1-800-777-1370 (TTY for the hearing/
speech impaired), 7 days, 24 hours.
Closed holidays; closed at 5 p.m. the
day after Thanksgiving, Christmas Eve,
and New Year’s Eve.
transferring prescriptions
➞ From a non–Kaiser
Permanente pharmacy to a
Kaiser Permanente pharmacy.
To transfer a prescription from a
non–Kaiser Permanente pharmacy
to any of our pharmacies, simply
give your Kaiser Permanente
pharmacist your prescription
number and the pharmacy’s
name and phone number. Your
Kaiser Permanente pharmacist will
handle the rest. Please allow two
or more working days to process
the transfer.
➞ From one Kaiser Permanente
pharmacy to another
Kaiser Permanente pharmacy.
Call the Kaiser Permanente
pharmacy where you would like
to pick up your prescription.
Enter your current prescription
number when prompted. our
pharmacy staff will then transfer
your prescription to the
Kaiser Permanente pharmacy
location you requested.
Prescription benefits
Most of our plans cover only
prescriptions written by
Kaiser Permanente or affiliated
practitioners, a practitioner we have
referred you to, or a dentist. You’ll
generally pay full price for all other
prescriptions. If your coverage doesn’t
include a prescription benefit, you can
still use a Kaiser Permanente
pharmacy, but you’ll need to pay the
full price for your prescriptions. Please
see your Evidence of Coverage or
Certificate of Insurance for
more information.
Over-the-counter (OtC) offerings
Kaiser Permanente pharmacies also
carry a variety of popular oTC
nonprescription medications and
supplements, including vitamins,
antacids, and cough and cold
medicines. In some cases, our oTC
medications may cost less than what
other retail pharmacies charge.
13
Checklist for
appointments and
hospital visits
to get the most out of your
appointments and help us keep
you safe and healthy, be an active
participant with your health
care team.
1 Prepare for your office or
hospital visit. Write down
questions and notes beforehand.
Arrive a few minutes early to allow
time for check-in. Bring your
Kaiser Permanente Id card and
a photo Id. Bring a friend or
family member with you when
you meet with your physician; he
or she can help you ask questions,
remember answers, and speak
up for you if you’re having
trouble communicating.
2 if your plan includes a cost share,
be prepared to pay it when you
check in. You may pay by cash,
check, American Express, Visa,
MasterCard, or debit card (with the
Visa or MasterCard logo) at the
reception desk. In some cases,
we may agree to bill you for your
cost share. You can ask the
receptionist for details or refer to
your Evidence of Coverage or
Certificate of Insurance.
3 Check in. There are now two ways
to check in for appointments—
at the receptionist desk or at
our self-service kiosk. To use
the kiosk, simply insert your
Kaiser Permanente Id card or enter
your name to begin the check-in
process. At the kiosk, you can pay
deductibles and copayments with
a debit or credit card, update
certain personal information,
and get directions to your
appointment—now available in
several languages.
4 Bring a list of all the medications
you’re currently taking, including
over-the-counter medications such
as aspirin, ibuprofen (for example,
Advil or Motrin), vitamins, and
herbal supplements. If you have
any concerns about your
medication, notify your practitioner
or the pharmacy. Make sure you
understand how to take your
medications (ask about side
effects and which foods, drinks,
over-the-counter drugs, or herbal
supplements to avoid.) Ask your
doctor whether you should avoid
certain activities. And read the
medication labels to make sure
you have the medicine your doctor
ordered. Learn more about your
medications at kp.org/medications.
5 speak up when you have
questions or concerns. If you have
questions, make a list and bring
the list to your appointment. After
your questions are answered,
summarize the information in your
own words to help ensure that the
information is clear. It’s a good
idea to ask questions before a
medical test, when your doctor
prescribes medication, and before
you begin any medical treatment.
visit kp.org
What to ask:*
What is my main problem?
What do I need to do about it?
Why is it important for me to
do this?
6 Be patient with questions from
your health care team. different
members of your health care team
may ask you the same questions
several times, such as what is your
name or do you have allergies.
Asking these questions is one way
to make sure that you are getting
the right care.
7 Wash your hands often to reduce
the spread of germs. Ask us if we
have washed our hands—cleaning
our hands before and after contact
with every patient greatly reduces
the risk of infection. And
remember to wash your hands
after you use the bathroom and
before you eat using soap and
water or an alcohol-based
hand sanitizer.
Cover your cough. If you sneeze or
cough, turn your face away from
others and cough into your elbow
or use a tissue. Throw the tissue
away and then clean your hands
with soap and water or an alcoholbased sanitizer. Avoid touching
your eyes, nose, and mouth to
prevent spreading germs. And ask
visitors and family members to wait
until they are healthy for a visit if
they have a cold or the flu.
* Adapted with permission from
“Ask Me 3” by the Partnership for
Clear Health Communication.
8 Make sure that all medical
professionals involved in your
care have important health
information about you. Tell
your health care team about any
complementary or alternative
treatments you use such as herbs,
acupuncture, or chiropractic care
or any care that you receive
outside of Kaiser Permanente.
9 Compare expectations. Tell your
physician what you expect from a
treatment and ask whether your
expectations are realistic.
10 Before you leave the medical
office or hospital, know which
medications to take and how
often, when your follow-up tests
or appointments are scheduled,
and when you can return to your
regular diet and activities. Ask
anyone on your health care team if
you are unsure about anything. If
you have concerns about your
safety or your care, please discuss
them with your health care team.
If you don’t understand the
answers you receive, ask for more
information. our goal is to provide
you with the safest care possible.
11 Know your test results. Ask your
doctor how and when to get your
test results, and make sure you
understand what the results
mean. View recent test results
and learn more about them at
kp.org/myhealth. Call your doctor
or nurse if you need more
information or have any questions.
Kaiser Permanente does not endorse
any medications or products
mentioned. Trade names listed are for
easy identification only.
15
Urgent care
emergency care
When you are sick or injured, you
may have an urgent care need.
if you have an emergency medical
condition, call 911 or go to the
nearest hospital.
An urgent care need is one that
requires prompt medical attention
but is not an emergency medical
condition. If you are not sure of
what type of care you need, call
your physician’s office or an advice
nurse to:
➞ Make an appointment.
➞ Get advice about your
condition and self-care
(when medically appropriate).
If you are temporarily outside of
the Kaiser Permanente service area
and have an urgent care need due
to an unforeseen illness, injury, or
complication of an existing condition
(including pregnancy), we cover the
medically necessary services you
receive from a non-Plan provider if you
reasonably believed that your (or your
unborn child’s) health would seriously
deteriorate if you delayed treatment
until you returned to our service area.
An emergency medical condition is
any of the following: (1) a medical
condition that manifests itself by acute
symptoms of sufficient severity
(including severe pain) such that you
could reasonably expect the absence
of immediate medical attention to
result in serious jeopardy to your
health or body functions or organs,
(2) active labor when there isn’t
enough time for safe transfer to a
Plan hospital (or designated hospital)
before delivery, or if transfer poses a
threat to your (or your unborn child’s)
health and safety, or (3) a mental
disorder that manifests itself by acute
symptoms of sufficient severity such
that either you are an immediate
danger to yourself or others, or you
are not immediately able to provide
for, or use, food, shelter, or clothing,
due to the mental disorder.
To contact the Emergency
department, see the department
listings beginning on page 50.
visit kp.org
emergency care coverage
We cover emergency care from Plan
providers and non-Plan providers
anywhere in the world. Emergency
care includes emergency ambulance
services and an evaluation by
appropriate medical personnel to
determine if an emergency medical
condition exists. If one exists,
emergency care is also the medically
necessary care, treatment, and surgery
required to stabilize your emergency
medical condition—that is, to make
you clinically stable—within the
capabilities of the facility. “Clinically
stable” means that your treating
physician believes, within a reasonable
medical probability and in accordance
with recognized medical standards,
that you are safe for discharge or
transfer and that your condition is
not expected to materially worsen
during, or as a result of, the discharge
or transfer. For more information on
emergency care coverage, see
your Evidence of Coverage or
Post-stabilization care
Post-stabilization care is medically
necessary care related to your
emergency medical condition that you
receive after your treating physician
determines that your condition is
clinically stable. Kaiser Permanente
covers post-stabilization care by a Plan
provider or, if we authorize your
receiving the care, from a non-Plan
provider. To request authorization for
post-stabilization care from a non-Plan
provider, you must call us before you
receive the care or as soon as it is
reasonably possible.
For non-Plan admissions or poststabilization care authorization,
call us at 1-800-225-8883 (you can
find this telephone number on your
Kaiser Permanente Id card).
After we are notified, we will discuss
your condition with the non-Plan
provider. If we decide you require
post-stabilization care, and the care
would be covered if you received it
from a Plan provider, we will authorize
your care from that provider or
arrange to have a Plan provider or
other designated provider administer
care. Be sure to ask the non-Plan
provider to tell you what care
(including any transportation) we have
authorized because we will not cover
unauthorized post-stabilization care or
related transportation provided by
non-Plan providers, except as
otherwise described in the Evidence
of Coverage or Certificate
of Insurance.
note: If you are a Senior Advantage
(HMo) or Medicare Cost member,
you will only be held financially
liable if you are notified by the
non-Plan provider or us about your
potential liability.
17
When you call:
➞ request authorization for poststabilization care before you
obtain the care from a non-Plan
provider or as soon as it is
reasonably possible. We
understand that extraordinary
circumstances can delay your
ability to call us to request
authorization for post-stabilization
care from a non-Plan provider, for
example, if a young child is
without a parent or guardian
present, or you are unconscious.
In these cases, you must call us as
soon as reasonably possible.
Please keep in mind that anyone
can call us for you. We do not
cover any care you receive from
non-Plan providers after you’re
clinically stable unless we authorize
it or if otherwise required by law,
so if you don’t call as soon as
reasonably possible, you increase
the risk that you will have to pay
for this care.
➞ notify us that you have been
admitted to a non-Plan hospital.
Please notify us of any
admission as soon as it is
reasonably possible.
Protecting you from
health care fraud
We take protecting you and your
medical information very seriously.
one way we do this is by checking
your Kaiser Permanente Id card and a
photo Id when you come in for care.
We are committed to ethical conduct,
integrity in our work, and compliance
with all regulatory requirements. We
provide training and resources to help
our employees and physicians protect
your privacy and help prevent fraud
and identity theft. We monitor our
systems and operations to detect
signs of misconduct and are
committed to taking corrective action,
as needed. If you see anyone using
your information or our resources
improperly, contact our Member
Service Call Center at 1-800-464-4000
(English), 1-800-788-0616 (Spanish),
1-800-757-7585 (Chinese dialects),
or 1-800-777-1370 (TTY for the
hearing/ speech impaired), 7 days,
24 hours. Closed holidays; closed
at 5 p.m. the day after Thanksgiving,
Christmas Eve, and New Year’s Eve.
For more information about how
we are working to protect you,
visit kp.org/protectingyou.
visit kp.org
help in your language
interpreter services, including
american sign language (asl),
are available during business hours
at no cost to you.
This means you don’t have to count
on a family member or friend as an
interpreter, as we have language
assistance services available to you at
no cost. And we discourage the use of
minor children as interpreters.
When you call us or come in for your
appointment, we will try to speak to
you in the language you are most
comfortable with.
our call centers have interpreters who
speak Spanish, Cantonese, Mandarin,
and other Chinese dialects. Most of
our offices and hospitals have people
who speak more than one language,
as well as American Sign Language
interpreters who are specially trained
to interpret and explain medical terms
and procedures. And many of our
doctors speak more than one
language. If no one at the facility you
visit speaks your language, we have
interpreters for more than 140
languages available by phone.
In addition to interpreters, we can also
provide you and your family with any
special assistance you need to access
our facilities and services, including
providing you with assistive listening
devices, audio Cds, large-print
documents, and translated materials.
When needed, we also provide
community referrals to appropriate
community based resources
considering culture, linguistic, and any
other special needs. Just let us know
how we can help.
For more information on the services
we offer, contact our Member Service
(English), 1-800-788-0616 (Spanish),
and New Year’s Eve. If you are deaf,
hard of hearing, or speech impaired,
we have telephone-based services you
can use to make appointments or get
advice. When you call one of our TTY
phone numbers, our staff will respond
using a TTY telephone. The California
Relay Service is toll free and allows
TTY and non-TTY users to
communicate with each other.
Specially trained operators relay
telephone conversations back and
forth between a hearing party, who
uses a standard voice telephone,
and a person who is deaf, hard of
hearing, or speech impaired. If you
are a TTY user and you need to reach
a Kaiser Permanente facility that does
not have a direct TTY phone number,
dial 711 and have the operator relay
the conversation.
19
ayuda en su idioma
se ofrecen servicios de intérprete,
incluido el lenguaje de signos
americano (american sign
language, asl), durante el horario
normal de atención sin costo alguno
para usted.
Esto significa que no es necesario que
cuente con un familiar o un amigo que
actúe como intérprete ya que tenemos
servicios de asistencia con el idioma
sin costo adicional para usted. No
recomendamos usar menores de
edad como intérpretes.
Cuando nos llame o venga a su cita
trataremos de hablar con usted en el
idioma que se sienta más cómodo.
Nuestros centros de llamadas cuentan
con intérpretes que hablan español,
cantonés, mandarín y otros dialectos
chinos. En la mayoría de nuestros
consultorios y hospitales tenemos
personas que hablan más de un
idioma, además de intérpretes del
Lenguaje de Signos Americano, que
están capacitados especialmente para
interpretar y explicar términos y
procedimientos médicos. Muchos
de nuestros médicos también hablan
más de un idioma. Si ninguna
persona en la instalación habla su
idioma, contamos con servicios de
interpretación por teléfono en más
de 140 idiomas.
Además de los servicios de
interpretación, también podemos
proporcionarles a usted, a su familia y
amigos cualquier tipo de asistencia
especial que necesiten para tener
acceso a nuestras instalaciones y
servicios, incluido el conseguir
dispositivos de ayuda auditiva, Cd de
audio, documentos en letra grande y
materiales traducidos. Si es necesario,
también ofrecemos referencias para
usar los recursos comunitarios que se
consideren apropiados de acuerdo
con la cultura, el idioma y cualquier
otra necesidad especial que pudiese
tener. Simplemente díganos de qué
manera podemos ayudarle.
Si desea más información sobre
los servicios que ofrecemos, llame
a nuestro Centro de Llamadas
para Servicios a los Miembros
al 1-800-788-0616 o al
1-800-777-1370 (TTY). Si tiene un
problema auditivo o del habla,
contamos con servicios telefónicos
que puede usar para hacer citas u
obtener consejos. Cuando usted
llame a uno de nuestros números de
teléfono TTY, nuestro personal le
contestará utilizando un teléfono TTY.
El Servicio de Interpretación Indirecta
de California es gratuito y permite
que los usuarios de TTY y las
personas que no son usuarias de
TTY se comuniquen entre sí.
Hay operadores capacitados
especialmente en el servicio de
interpretación indirecta que actúan
como intérpretes entre la persona que
escucha, la cual usa un teléfono
estándar de voz, y la persona sorda o
con problemas auditivos o del habla.
Si usted es usuario de TTY y necesita
ponerse en contacto con una
instalación de Kaiser Permanente que
no tiene un número de teléfono
directo de TTY, marque el 711 y
pida que el operador interprete
la conversación.
visit kp.org
help in your language
21
When you travel
If you’re planning to travel outside of
your Kaiser Permanente service area,
you can order a Travel Kit. The kit has
information on how to get care, what
kind of care is covered, and what to
do if you are admitted to a non–
Kaiser Permanente facility. To order
the Travel Kit, contact our Member
(English), 1-800-788-0616 (Spanish),
and New Year’s Eve. order your kit at
least two weeks before you travel to
make sure you receive it in time.
Always carry your Kaiser Permanente
Id card when you travel.
Complex Case
Management Program
The Complex Case Management
program is specifically designed for
members who have difficulty
managing multiple chronic conditions
that could result in emergency and
urgent care visits.*
This program is available to:
➞ Members who have had
an organ transplant.
➞ Members with their Medi-Cal plan
assigned to Kaiser Permanente.
➞ Members enrolled in
Kaiser Permanente Senior
Advantage who also have
a Medi-Cal plan.
The Complex Case Management
program partners members and their
primary care physician with nurses and
social workers to address health
needs. After enrolling in the program,
a nurse case manager will help you
plan your personal health care goals
and show you ways to take care of
your health. To learn more
call 1-866-551-9619.
* See page 16 for urgent and
emergency care information.
23
how to stay healthy
your health online
the shortest distance between you
and better health.
At kp.org you have a round-the-clock
partner that can help you manage
your health care on your schedule.
With My Health Manager*, not only
can you view your health information
online, but you can actively participate
in managing care for you and your
family, securely and conveniently. Go
to kp.org/register today—once you’ve
registered, you can:
➞ E-mail your doctor’s office or your
child’s doctor’s office (for parents
of children 12 or younger) with
routine medical questions.
➞ Find results of most lab tests.
➞ Schedule and cancel routine
appointments, view future
appointments, and view past office
visit information.
➞ Refill most prescriptions and have
them mailed to your home at no
extra charge.
* Available when receiving
care/filling prescriptions at a
Kaiser Permanente facility.
➞ View your or your child’s recent
immunization records (for parents
of children 12 or younger).
➞ View information about your
eligibility and benefits.
➞ View portions of an adult family
member’s health information and
use certain secure features on their
behalf (for members 18 years and
older, when you’re authorized by
that individual).
Register and start taking an
active role in your health at
kp.org/myhealthmanager. To learn
more about My Health Manager,
take a quick tour at kp.org/experience.
Plus you can always take advantage of
a variety of our online health tools,
resources, and information:
➞ Browse our drug and health
encyclopedias.
➞ Find facility locations
and information.
➞ Use our health calculators.
➞ Research thousands of
health topics.
➞ Get health plan information.
➞ And much more!
24 How to stay healthy
go digital with e-newsletter
Partners in Health
did you know you can choose
to receive Partners in Health
electronically as an e-newsletter
instead of through the mail? You can
help save trees while enjoying all the
benefits our digital edition has
to offer.
Every issue is delivered to you
instantly via e-mail. E-newsletter
subscribers also enjoy new content
every month, compared to three times
a year with the print version. And the
e-newsletter has links in the articles
that take you directly to related
features and resources on kp.org.
Simply go to kp.org/register. By
registering, you’ll receive the monthly
Partners in Health e-newsletter full
of health tips and local facility news
you can use—and you’ll no longer
get the print version. If you’re
already registered at kp.org, you’ll
automatically be switched from the
print to the digital version.
healthy living
We stand for health. your health.
At Kaiser Permanente, you can take
advantage of a wide variety of healthy
living resources, including classes,
online programs, telephone programs,
and brochures.
get help online
Visit kp.org/healthyliving to learn more
about how you can improve your total
health and the quality of your life. You
will find links to health resources like
our health encyclopedia, information
on drugs and natural medicines, and
classes and other programs for
members. Some classes are open to
the public and some classes may
require a fee.
give your lifestyle a healthy boost
with online digital health coaching
Personalized online healthy lifestyle
programs, offered in collaboration
with HealthMedia®, Inc. are free to
members, and each one provides you
with a tailored-plan that can give
you extra help in meeting your
health and fitness goals. Go to
kp.org/healthylifestyles (English) or
kp.org/vidasana (Spanish).
We can help you:
➞ assess your total health with
Succeed™ and have your results
included as part of your electronic
medical record.
➞ lose weight with Balance.
➞ reduce stress with Relax.
➞ Develop healthy eating habits
with Nourish.
➞ stop smoking with Breathe.
➞ Manage chronic health conditions
with Care for Your Health.*
➞ Manage pain with Care for Pain.*
➞ Manage diabetes with Care
for diabetes.*
visit kp.org
* only available in English.
la guía en español:
your kp.org guide to bilingual
health information.
If you prefer reading in Spanish, or if
you’re looking for health information
in Spanish for a family member, start
with La guía en español, our guide to
Spanish health information online.
live well and be well
Stop by your nearest Health Education
department to find out about classes
we offer, watch videos, pick up health
information, and get answers to your
health questions. At some locations,
you can borrow or buy educational
materials and health products.
We’ve added health information in
Spanish throughout our site, and La
guía can help you find it more easily.
You can search our health and drug
encyclopedias, read health topics of
special interest to Latinos, view health
videos about children and diabetes,
and search for a Spanish health class
near you.
➞ Manage depression with
overcoming depression.*
➞ get a good night’s sleep with
overcoming Insomnia.*
➞ take steps to lessen your back
pain with Care for Your Back.*
get help by phone
Call our healthy living helpline,
1-866-402-4320.
lifestyle coaches
our lifestyle coaches can help you quit
smoking, stay active, lose weight, or
follow the action plan from your total
health assessment. They can also
answer questions about our health
education resources. This service is
available to Kaiser Permanente
members only.
get fit online
Everyone can pursue the goal of
fitness. Best of all, you can use any
kind of exercise to try and achieve it.
As long as you do it regularly, any
physical activity—walking, gardening,
even doing laundry—can be a part of
helping you to look and feel your
best, become stronger, and feel
healthier. Whether you’re 5 or 65, it’s
never too early—or too late—to get
started. Go to kp.org/fitness for
more information.
Visit kp.org/espanol for La guía en
español, or click on the
symbol
when it appears on our Web pages to
go directly to the corresponding
Spanish page.
get connected to
a healthier lifestyle
Create a personalized online program
in Spanish to help you assess your
total health, lose weight, stop
smoking, eat healthy foods, or reduce
stress. Visit kp.org/vidasana and select
any of our programs. once you’ve
registered, you’ll be ready to get
connected to a healthier way of life.
25
guidelines for
preventive care
These guidelines are for people who
are generally healthy. If you have
ongoing health problems, special
health needs or risks, or if certain
conditions run in your family, your
preventive care plan may be different.
Talk with your personal physician or
practitioner about a set of guidelines
that fits your needs.
To learn about which preventive care
services are covered under your health
plan, consult your Evidence of
Coverage, Certificate of Insurance,
Disclosure Form, or contact
our Member Service Call Center
at 1-800-464-4000 (English),
1-800-788-0616 (Spanish),
speech impaired), 7 days,24 hours.
To learn more about how you can
make healthy lifestyle choices, visit
our Health and Wellness page at
kp.org/healthyliving. And bookmark
your practitioner’s home page at
kp.org/chooseyourdoctor for quick links
to health information, programs, and
other resources.
Preventive care guidelines for children and teens
age
Birth tO age 12 years
ages 13 tO 17 years
share these guidelines with
your teenagers.
recommended lifestyle Practices
Don’t drink alcohol or use drugs, and
never drive under the influence.
Alcohol and drugs
Dental care
Prevent baby bottle tooth decay—don’t
leave a bottle with your baby at nap or
sleep time. Brush your baby’s teeth with
water. Starting at age 2, use a small
amount of toothpaste and teach your
child to brush and floss his or her teeth.
Take your child to the dentist regularly.
Visit the dentist regularly.
Diet and nutrition
Breastfeed your baby. Breast milk is the
best food for your baby and it contains
all the nutrition your baby needs for the
first year of life. Give your child at least
five servings of fruits and vegetables
every day. Emphasize iron-enriched
foods that contain calcium. Limit fat,
cholesterol, sugar, and milk intake after
age 2. Limit high-fat, non-nutritious
foods such as fast foods, chips, sweets,
and soda.
Choose foods low in fat, with five or
more servings of fruits and vegetables
every day.
visit kp.org
age
ages 13 tO 17 years
your teenagers.
Eat right and get plenty of sleep. If
you’re depressed, thinking of suicide,
or are being hurt by someone, talk to
your physician or another adult you
can trust.
Emotional health
Environmental
safety
Use hats and sunscreen to protect your child from sun exposure. Protect your
child from crime and violence by not allowing your child to play outside alone.
If your house was built before 1978, speak to your physician about signs of
lead toxicity.
Exercise
Make sure your child plays actively every
day. Walk, run, and play with your child
whenever possible. Limit TV, video
games, and computer use.
Try to be physically active every day.
Medical care
Bring your child to all well-check
visits. These visits are generally
scheduled every few months from birth
to 2 years, then every year or two until
12. Your physician will let you know
when to bring your child in.
Attend all well-check visits at 13 to
15 and 16 to 17, or more often as
directed by your health care team.
Safety
Keep children out of the front seat of
the car. Use safety seats for children
6 or younger or who weigh less
than 60 pounds. Wear seat belts.
And use helmets when riding bikes.
Do not leave children 6 or younger
unattended inside motor vehicles.
Put medicines out of reach.
Keep the Poison Control Center
telephone number (1-800-222-1222)
handy. Install fences and gates around
pools, and use guards on windows and
stairs. Put your baby to sleep on his or
her back (the “back to sleep” position).
Use seat belts, helmets, and
safety gear.
Postpone sex. If you are sexually
active, talk with your physician about
birth control, safer sex, and (for
females only) pelvic exams.
Sexuality
Smoking
Don’t allow anyone to smoke around
your child.
Avoid or quit smoking and
chewing tobacco. Visit
kp.org/healthylifestyles.
recommended screening tests
Blood pressure
Every well-check visit starting at 3.
Sexually active girls need an annual
chlamydia test.
Chlamydia
Head
circumference
Every well-check visit between birth and
2 years.
Hearing
Audiogram at birth, between 3 and 5, and at each well-check visit, as
recommended by your physician, through 17 years.
27
ages 13 tO 17 years
age
Height, weight,
and body mass
index (BMI)
Every well-check visit. Starting at 3, check body mass index (BMI) to help
determine if your child is at a healthy weight.
Vision
Once at 3, and at every well-check visit between 4 and 17, as recommended by
your physician.
Additional tests
Your child is tested at birth for thyroid
deficiencies, intolerance to milk sugar
(galactosemia), hemoglobinopathies,
and phenylketonuria. Your physician will
let you know if your child needs
additional tests for problems such as
diabetes, high cholesterol, tuberculosis,
anemia, or lead exposure.
your teenagers.
Your physician will let you know
if you need additional tests for
problems such as high cholesterol,
tuberculosis, diabetes, or
sexually transmitted diseases.
immunizations
Make sure your child gets his or her immunizations in a timely manner
(see chart on page 31).
Immunizations
Preventive care guidelines for adults
age
18
20
30
40
50
60
70
80+
recommended lifestyle Practices
Dental health
Floss daily and use fluoride toothpaste. See a dentist regularly.
Diet and
nutrition
Limit fat intake, especially saturated fat and cholesterol. Eat fruits, vegetables, and
whole grains. Make sure you are getting enough vitamin D and calcium.
Premenopausal women need 1,000 mg/day of calcium. Postmenopausal women and
men age 50 and older need 1,200 mg/day of calcium. All premenopausal or
postmenopausal women and men over age 50 need 1,000 IU/day of Vitamin D. Until
menopause, women should take daily folic acid supplements of at least 0.4 mg.
Loneliness and isolation
increase your risk of
illness. Spend time
with your friends and
family and participate
in activities that
interest you.
Emotional
health
Talk to your personal physician or other health care
professional to get help if you’re depressed, anxious,
thinking of suicide, or are being threatened, abused, or
hurt by someone.
Exercise
Try to be physically active on most days. Walk and do weight-bearing and musclebuilding exercise. For adults 65 and older, talk to your physician before starting a
vigorous exercise program.
Medical care
Talk with your physician
about advance
directives, which make
your health care wishes
known if you are unable
to speak for yourself.
visit kp.org
age
18
20
30
40
50
60
70
80+
Medication
Discuss with your physician the different medications you’re taking to be sure that
there are no dangerous interactions.
Safety
Use seat belts and helmets. If you drink, always have a designated driver. Install and
check smoke detectors. Lock up guns and keep ammunition separate. Set water
heater temperature 120 to 130 degrees Fahrenheit. Learn CPR. Avoid climbing ladders
if you have trouble walking or keeping your balance.
Sexual
practices
Use birth control to prevent unintended pregnancies. To prevent sexually transmitted
diseases (STDs), use condoms and avoid having sex with high-risk partners such as
known drug users. Discuss with your physician how often you should be tested for
STDs based on your personal risk factors.
Skin protection
Always protect your skin from the sun when outdoors. Wear a hat and sunscreen to
reduce your risk of skin cancer.
Smoking
If you smoke or chew tobacco, talk with your physician about how to quit or call the
Kaiser Permanente Healthy Living Helpline at 1-866-402-4320.
Substance
abuse
Avoid using drugs and abusing alcohol. If drinking or using drugs is causing problems
for you or others, talk with your physician.
immunizations
Human
papillomavirus
vaccine (HPV)
Three doses
at patient
request
between
ages 18–26.
Influenza
(flu shot)
All adults 18 and older should get an annual flu vaccination. This is especially
important for pregnant women, people with chronic conditions such as asthma,
diabetes, kidney or heart disease, and anyone 50 or older. This year’s flu vaccine
provides protection against seasonal and H1N1 influenza.
Get immunized once at
age 65 or earlier if
certain higher risk
conditions are present.
Pneumonia
(Pneumococcus)
Shingles
Once at age 60 or older.
Tetanusdiphtheria
and acellular
pertussis
Td booster every 10 years with a one time Tdap dose up
through 64 years of age.
Other
vaccinations
Your physician may recommend additional vaccinations—including hepatitis A;
hepatitis B; chickenpox; measles, mumps, and rubella (MMR); and meningitis—
depending on your earlier immunizations and special health needs.
One time Td dose if
65 and older.
29
age
18–20
30
40
50
60
70+
recommended screening tests
Have an abdominal
ultrasound once
between 65 to 75
for men who have
smoked more than
100 cigarettes in
their lifetime.
Abdominal
aortic
aneurysm
(for men)
Blood pressure Check at each health care visit.
We recommend
mammograms at
least every two
years for women
between 40 and 49;
talk to your personal
physician about
whether you need
to be screened.
Breast cancer
(for women)
We strongly
encourage
women to get
a mammogram
at least every
two years
between 50
and 69.
After age 70,
we encourage
you to make a
personal decision
in collaboration
with your
physician about
having a
mammogram.
Contact your physician immediately if you find a lump in your breast.
Cervical
cancer
(for women)
Cholesterol
Colorectal
cancer
Diabetes
HIV and other
STDs
Have a Pap test
every three
years starting at Beginning at 30, have a Pap and HPV test every
21 or three
three years up to 65.
years after first
sexual intercourse, whichever comes first.
Have first
cholesterol test at
20 or at first Kaiser
Permanente visit.
Get tested every five years starting at 35 for men and 45 for
women.
Between ages 50 and 75, have a
fecal immunochemical test (FIT)
once a year, or a FIT once a year
plus a flexible sigmoidoscopy every
10 years, or a colonoscopy every 10
years. If you are older than age 75,
talk to your doctor about colorectal
cancer screening.
Get tested every five years starting at 45.
Get tested for HIV and other STDs if you have had unprotected sex, are pregnant, or have
any other reason to think you may be at risk. Have a yearly chlamydia test if you’re sexually
active and are 24 or younger.
Have a bone density
test once at 65
for women and 70
for men.
Osteoporosis
Overweight
and obesity
Prostate
cancer (for men)
Have your body mass index (BMI) calculated periodically.
Between 50 and 75, discuss the
benefits and risks of prostate cancer
screening with your physician.
visit kp.org
31
recommended childhood immunizations
Child’s
age
Diphtheria,
h.
Chickenpox tetanus,
hepatitis hepatitis
influenza
1
(varicella) acellular
a
B2, 6
5
pertussis2 type b
human
papillomavirus
(hPv)7
Measles,
influenza
Menin- Pneumorotavirus
mumps,
Polio2
8
(Flu)
gitis10 coccus
(rv)11
9
rubella
2 mos
1st
dose
1st
dose
1st
dose
1st 1st 1st
dose dose dose
4 mos
2nd
dose
2nd
dose
2nd
dose
2nd 2nd 2nd
dose dose dose
6 mos
3rd
dose
3rd
dose
3rd
dose
3rd 3rd 3rd
dose dose dose
12 mos
15 mos
1st
dose
booster
4th
dose3
18 mos
2 yrs
3 yrs
4–6
yrs
2nd
dose
5th
dose
7–10 yrs
11–12
yrs
13–17
yrs
1st
dose
two
4
doses Tdap
if not
given
earlier
two
doses,
with a
second
dose at
least
6
months
after
first
dose three
doses
if not
given
earlier
■ indicates range of acceptable ages for vaccination
1
booster
yearly
up to
18
years
2nd
dose
three
doses
three doses
if not given
earlier
4th
dose
one
dose
■ indicates catch-up vaccination
Varicella: Two doses if patient is receiving first immunization
at age 11 or older and serology is negative. Recommended
dose interval is 3 months apart, however a minimum of
1-month can be used, if necessary. Give 2nd dose, if only
1 was given previously. 2 Diphtheria, tetanus, acellular
pertussis, polio, and hepatitis B are given in a combination
vaccine at the first, second, and third doses. 3 Diphtheria:
Fourth dose not to be given before 12 months; should be
given at least 6 months after third dose. 4 Tdap is
recommended for adolescents who have completed the
recommended childhood DTP/DTaP vaccination series and
have not received a tetanus and diphtheria toxoids (Td)
booster dose. 5 Some Hib vaccines are given at 2 and
4 months; others at 2, 4, and 6 months, based on type used.
The booster is given at 12 months or later. 6 Hepatitis B
vaccine is recommended for all children and adolescents who
have not previously received three doses of the vaccine. The
second dose should be administered at least one month after
the first dose, and the third dose should be administered at
least four months after the first dose. 7 Earlier vaccination
(9 to 10 years) is an option if clinically appropriate. Dosing
schedule-second dose, two months after first dose; third
dose, six months after first dose. 8 Vaccinate household
contacts for children less than 6 months of age. Give 2 doses,
at least 4 weeks apart, to children less than 9 years old who
are receiving the flu vaccine for the first time or who were
vaccinated for the first time during the previous flu season
but only received 1 dose. 9 Measles, mumps, and rubella:
Not to be given before 12 months. 10 Use MCV4 conjugated
vaccine; if patients were vaccinated with meningococcal
polysaccharide vaccine (MPSV) more that 5 years previously,
and remain at increased risk for meningococcal disease, they
should be revaccinated with MCV4. 11 The first dose of RV is
to be given between ages 6 to 14 weeks; subsequent doses
may be given at 4 week intervals with the last dose being no
later than 8 months of age. Older infants are not eligible for
catch up (vaccination is to be initiated between ages 6 to
14 weeks only).
32
your rights and responsibilities;
policies and procedures
your rights and
responsibilities
Kaiser Permanente is your partner
in total health care.
Active communication between you
and your physician as well as others
on your health care team helps us to
provide you with the most appropriate
and effective care. We want to make
sure you receive the medical
information you need about your
Health Plan, the people who provide
your care, and the services available,
including important preventive care
guidelines. Having this information
contributes to your being an active
participant in your own medical care.
We also honor your right to privacy
and believe in your right to
considerate and respectful care.
This section details your rights and
responsibilities as a Kaiser Permanente
member and provides information
about member services, specialty
referrals, privacy and confidentiality,
and the dispute-resolution process.
As an adult member, you exercise
these rights yourself. If you are a
minor or are not able to make
decisions about your medical care,
these rights will be exercised by the
person with the legal responsibility to
participate in making these decisions
for you.
you have the right to:
receive information about
Kaiser Permanente, our services,
our practitioners and providers, and
your rights and responsibilities.
We want you to participate in
decisions about your medical care.
You have the right, and should expect,
to receive as much information as you
need to help you make decisions. This
includes information about:
➞ Kaiser Permanente.
➞ The services we provide, including
behavioral health services.
➞ The names and professional status
of the individuals who provide you
with service or treatment.
➞ The diagnosis of a medical
condition, its recommended
treatment, and alternative
treatments.
➞ The risks and benefits of
recommended treatments.
➞ Preventive care guidelines.
➞ Ethical issues.
visit kp.org
➞ Complaint and grievance
procedures.
services that have been provided,
including unanticipated outcomes.
We will make this information as clear
and understandable as possible.
When necessary, we will provide
interpreter services.
Participate with practitioners and
providers in making decisions about
your health care. You have the right
to choose an adult representative,
known as your agent, to make medical
decisions for you if you are unable to
do so and to express your wishes
about your future care. Instructions
may be expressed in advance directive
documents such as an Advance Health
Care directive. See page 41 for more
information about advance directives.
Participate in a candid discussion
of appropriate or medically
necessary treatment options for
your conditions, regardless of cost
or benefit coverage. You have
the right to a candid discussion with
your Plan physician about appropriate
or medically necessary treatment
options for your condition(s),
regardless of cost or benefit coverage.
Ask questions, even if you think they
seem silly. You should be satisfied with
the answers to your questions and
concerns before consenting to any
treatment. You may refuse any
recommended treatment if you don’t
agree with it or if it conflicts with
your beliefs.
You have the right to any medically
necessary treatment as prescribed by
your Permanente Medical Group or
Plan physician that is a covered
Health Plan benefit, regardless of your
age, race, color, national origin,
religion, sex, sexual orientation,
cultural background, or physical or
mental disability.
Medical emergencies or other
circumstances may limit your
participation in a treatment decision.
However, in general, you will not
receive any medical treatment before
you or your representative gives
consent. You and, when appropriate,
your family are informed about the
outcomes of care, treatment, and
For more information about these
services and resources, please
contact our Member Service Call
Center at 1-800-464-4000 (English),
1-800-788-0616 (Spanish),
have ethical issues considered. You
have a right to have ethical issues that
may arise in connection with your
health care considered by your health
care team. Kaiser Permanente has
a Bioethics/Ethics Committee at
each of our medical centers to assist
you in making important medicalethical decisions.
receive personal medical records.
You have the right to review and
receive copies of your medical
records, subject to legal restrictions
and any appropriate copying or
retrieval charge(s). You can also
designate someone to obtain your
records on your behalf.
33
34 Your rights and responsibilities
Kaiser Permanente will not release
your medical information without your
written consent, except as required or
permitted by law.
To review, receive, or release copies
of your medical records, you’ll need
to complete and submit an
appropriate written authorization or
inspection request to our Medical
Secretaries department at the facility
where you get your care. They can
provide you with these forms and tell
you how to request your records.
Check your medical facility in this
Guidebook or visit kp.org to find
addresses and phone numbers for
these departments. If you need
help getting copies of your medical
records, call our Member Service
Call Center at 1-800-464-4000 or
1-800-777-1370 (TTY).
receive care with respect and
recognition of your dignity. We
respect your cultural, psychosocial,
spiritual, and personal values, your
beliefs, and your personal preferences.
Kaiser Permanente is committed
to providing high-quality care for
you and building healthy, thriving
communities. To further this effort we
are collecting race, ethnicity, and
language preference. This data can
help us develop ways to improve care
for our members and communities.
Use interpreter services. When you
call or come in for an appointment
or call for advice, we will make
every effort to communicate with
you in the language you are most
comfortable using. For more about
our interpreter services, see page 19
or call our Member Service Call
Center at 1-800-464-4000.
Be assured of privacy and
confidentiality. All Kaiser Permanente
employees and physicians, as well as
practitioners and providers with whom
Kaiser Permanente contracts, are
required to keep your protected
health information (PHI) confidential.
PHI is information that includes
your name, Social Security number,
or other information that reveals who
you are. For example, your medical
record is PHI because it includes your
name and other identifiers. All
employees are also required to
maintain confidentiality.
Kaiser Permanente has strict
policies and procedures regarding
the collection, use, and disclosure
of member PHI that includes
the following:
➞ Kaiser Permanente’s routine uses
and disclosures of PHI.
➞ Use of authorizations.
➞ Access to PHI.
➞ Internal protection of oral,
written, and electronic PHI across
the organization.
➞ Protection of information disclosed
to plan sponsors or employers.
Please review the section titled
“Privacy practices” on page 45.
For more information about your
rights regarding PHI as well as our
privacy practices, please refer to our
Notice of Privacy Practices on our
Web site kp.org or call our Member
or 1-800-777-1370 (TTY).
visit kp.org
Participate in physician selection
without interference. You have the
right to select and change your
personal physician within the
Kaiser Permanente Medical Care
Program without interference, subject
to physician availability. In some
service areas, you may select a nurse
practitioner or physician assistant as
your personal practitioner. To learn
more about nurse practitioners,
physician assistants, and selecting
a primary care practitioner, see page 9
in this Guidebook.
You may receive a second opinion
from a Permanente Medical Group or
Plan physician. Kaiser Foundation
Health Plan, Inc., will cover services
received from a non–Permanente
Medical Group physician only if the
care has been preauthorized by a
Permanente Medical Group or Plan
physician. While it is your right to
consult with a physician outside the
Kaiser Permanente Medical Care
Program without prior authorization,
you will be responsible for any costs
you incur.
receive and use member satisfaction
resources, including the right to
voice complaints or make appeals
about Kaiser Permanente or the care
we provide. You have the right to
resources such as patient assistance
and member services, and the
dispute-resolution process. These
services are provided to help answer
your questions and resolve problems.
A description of your disputeresolution process is contained in your
Evidence of Coverage booklet,
Certificate of Insurance, or the Federal
Employees Health Benefits Program
(FEHBP) materials. If you need a
replacement, contact your local
Member Services department to
request another copy. If you receive
your Kaiser Permanente coverage
through an employer, please contact
your employer for a current copy of
your Evidence of Coverage booklet or
Certificate of Insurance. When
necessary, we will provide interpreter
services, including ASL, at no cost
to you.
For more information about our
services and resources, please
contact our Member Service
or 1-800-777-1370 (TTY).
Make recommendations regarding
Kaiser Permanente’s member rights
and responsibilities policies. If you
have any comments about these
policies, please contact our Member
or 1-800-777-1370 (TTY).
you are responsible
for the following:
Knowing the extent and limitations
of your health care benefits. A
detailed explanation of your benefits
is contained in your Evidence of
Coverage booklet, Certificate of
Insurance, or the Federal Employees
Health Benefits Program materials. If
you need a replacement, contact your
local Member Services office to
request another copy. If you receive
your Kaiser Permanente coverage
through an employer, please contact
your employer for a current copy of
your Evidence of Coverage booklet or
35
36 Your rights and responsibilities
notifying us if you are hospitalized
in a non–Kaiser Permanente
hospital. If you are hospitalized in
any hospital that is not a Plan hospital,
you are responsible for notifying us as
soon as reasonably possible to allow
us to monitor your care.
You can contact us by calling
the toll free number on your
Kaiser Permanente Id card.
identifying yourself. You are
responsible for carrying your
Kaiser Permanente identification (Id)
card and photo identification with you
at all times to use when appropriate,
and for ensuring that no one else uses
your Id card. If you let someone else
use your card, we may keep your card
and terminate your membership.
Anyone who is not a member will be
billed for any services we provide.
Your Kaiser Permanente Id card is for
identification only and does not give
you rights to services or other benefits
unless you are an eligible member of
our Health Plan.
Keeping appointments. You are
responsible for promptly canceling any
appointment that you no longer need
or are unable to keep.
supplying information (to the extent
possible) that Kaiser Permanente and
our practitioners and providers need
in order to provide care. You are
responsible for providing the most
accurate information about your
medical condition and history, as you
understand it. Report any unexpected
changes in your health to your
physician or medical practitioner.
Understanding your health problems
and participating in developing
mutually agreed upon treatment
goals to the degree possible.
You are responsible for telling your
physician or medical practitioner if
you don’t clearly understand your
treatment plan or what is expected
of you. You are also responsible
for telling your physician or medical
practitioner if you believe you
cannot follow through with your
treatment plan.
Following the plans and instructions
for care you have agreed on with
your practitioners. You are
responsible for following the
plans and instructions that you have
agreed on with your physician or
medical practitioner.
recognizing the effect of your
lifestyle on your health. Your health
depends not only on care provided by
Kaiser Permanente, but also on the
decisions you make in your daily life—
poor choices such as smoking or
choosing to ignore medical advice or
good choices such as exercising and
eating healthy foods.
Being considerate of others. You are
responsible for treating physicians,
health care professionals, and your
fellow Kaiser Permanente members
with courtesy and consideration. You
are also responsible for showing
respect for the property of others and
of Kaiser Permanente.
Fulfilling financial obligations. You
are responsible for paying on time any
money owed to Kaiser Permanente.
visit kp.org
Knowing about and using the
member satisfaction resources
available, including the disputeresolution process. For more about
the dispute-resolution process, see
page 45 of this guide. A description of
your dispute-resolution process is
contained in your Evidence of
Coverage booklet, Certificate of
Insurance, or the Federal Employees
Health Benefits Program materials. If
you need a replacement, contact your
local Health Plan office to request
another copy. If you receive your
Kaiser Permanente coverage through
an employer, please contact your
employer for a current copy of your
Evidence of Coverage booklet or
Certificate of Insurance. our Member
Service Call Center can also give
you information about the various
resources available to you and
about Kaiser Permanente’s policies
and procedures.
Contacting us about these policies.
If you have any recommendations or
comments about these policies,
please contact our Member Service
(English), 1-800-788-0616 (Spanish),
speech impaired).
Disability access
It’s our policy to make our facilities
and services accessible to individuals
with disabilities, in compliance with
federal and state laws that prohibit
discrimination based on disability.
Kaiser Permanente provides (1) access
to service animal users except
where the animal poses a significant
risk to health or safety; (2) appropriate
auxiliary aids and services when
necessary to ensure effective
communication with individuals
with hearing, cognitive and/or
communication-related disabilities,
including qualified interpreter services
and informational materials in
alternative formats; (3) accessible
exam rooms for individuals with
disabilities; and (4) wheelchair
accessible weight scales.
Policies and procedures
This section discusses the prescription
drug formulary and policies on
specialty referrals, new technology,
confidentiality, and privacy practices.
It also describes the dispute-resolution
process and the procedures for
decisions about coverage and medical
treatment. Some common questions
about treatment decisions and
advance directives are answered
beginning on page 41.
To speak with a representative
about our policies and procedures,
including benefits and coverage,
contact our Member Service
(English), 1-800-788-0616 (Spanish),
Senior Advantage and Medicare
members can contact our Member
(English), 7 days, 8 a.m.–8 p.m.
37
38 Policies and procedures
about your Kaiser Permanente
identification (iD) card
Each member is assigned a unique
medical record number, which we use
to locate membership and medical
information. Every member receives
an Id card that shows his or her
unique number. If you are a new
member, do not use your card before
the date your coverage starts.
If you are not sure when your
coverage starts, call your employer’s
benefits office; individual plan
members may call our Member
Service Call Center. If you used to be
a member and have re-enrolled in our
Health Plan, you will receive a new Id
card that shows your original medical
record number.
Whenever you receive a new Id card,
destroy all old cards and begin using
the new card. If you lose your Id card,
or if we inadvertently issue you more
than one medical record number,
please call our Member Service
1-800-777-1370 (TTY).
referrals for specialty care
Your primary care physician will refer
you to a Plan specialist when he or
she believes that you require specialty
care. Some specialty departments
such as obstetrics/Gynecology,
Psychiatry, and Chemical dependency
or Addiction Medicine, do not require
a referral.
There may be instances when you
require the services of a non–Plan
physician. These services are
covered only when authorized in
writing by the Medical Group.
Please ask your personal physician
for more information.
notice of availability of Contracted
Practitioners and Providers list
Kaiser Permanente is required by
California law to provide members
and prospective members, upon
request, a list of medical practitioners
and providers contracted to provide
health care services to our members
in a general geographic area. The list
includes certain information about
these contracted health care
practitioners and providers, including
which primary care practitioners may
be accepting new patients. The
Contracted Practitioners and Providers
List is not intended to replace
other Kaiser Permanente physician
directories, provider lists, or
guidebooks. To receive a copy of
this list, call our Member Service
1-800-777-1370 (TTY) and ask for the
Contracted Practitioners and Providers
List. or receive the Contracted
Practitioners and Providers List by
writing to:
Kaiser Foundation Health Plan, Inc.
Publications distribution
393 E. Walnut St.
Pasadena, CA 91188
Prescription drug formulary
note: The following information does
not apply to Senior Advantage
Individual Plan members. Please refer
to your Medicare Part d drug
formulary for details. our drug
formulary is a list of drugs that have
been approved for our members by
visit kp.org
our Pharmacy and Therapeutics
Committee. This committee, which is
mostly composed of Plan physicians,
thoroughly reviews medical literature
and selects drugs for the formulary
based on a number of factors,
including safety and effectiveness.
The Pharmacy and Therapeutics
Committee meets quarterly to
consider additions to and deletions
from the formulary based on new
information or new drugs that become
available. our drug formulary
guidelines allow you to obtain
prescription drugs that are not listed
for your condition in the drug
formulary if a Plan physician
determines that they are medically
necessary. When a Kaiser Permanente
physician determines that a
nonformulary drug is medically
appropriate and necessary, that drug
will be covered under the terms of
your benefits if you have a prescription
drug benefit. If you don’t have a
prescription drug benefit, you will be
charged the retail price for the drug.
If you would like to request a copy
of our drug formulary, please call
at 1-800-464-4000
or 1-800-777-1370 (TTY).
new technology
Kaiser Permanente’s Interregional New
Technologies Committee researches
and evaluates new technologies. our
physicians may provide input and
make requests through their local
medical chiefs for new technologies
treatments for their patients. decisions
about implementing new technologies
are coordinated through the New
Technology Review Committee.
New technologies include medical
procedures, behavioral health
procedures, pharmaceuticals, and
medical devices.
Coordinating your benefits
You and your family may be able to
save on medical expenses if you are
covered by more than one medical
plan through an employer group.
Through our Coordination of Benefits
(CoB) program, you may qualify for
reimbursement of your cost share
and out-of-pocket expenses. Through
CoB, your health care organizations
and insurance companies work
together to pay for your medical care.
If you have coverage in addition
to Kaiser Permanente through an
employer group and would like to find
out if you qualify for CoB, call one of
our representatives. They are available
Monday through Friday, 8:30 a.m. to
4:30 p.m., at 1-800-924-6468.
information regarding
the status of a claim
You have the right to track the status
of a claim in the claims process
and obtain the following information
in one telephone contact with
a representative from Member
Services—the stage of the process,
the amount approved, amount paid,
member cost, and date paid (if
applicable). To inquire about the
status of a claim, please contact
at 1-800-464-4000 (English),
1-800-788-0616 (Spanish),
39
Decisions about
coverage or service
Managing how health care services
and related resources are used
is an important part of how
Kaiser Permanente physicians and staff
work together to help control costs
and improve health care services
for you.
Managing our resources effectively
includes making decisions that help
ensure that you receive the right care
at the right time in the right care
setting. Communicating openly with
the members of your health care team
is an important way to help ensure
that you get the care you need.
Many agencies, accrediting bodies,
and employers require managed
care organizations and hospitals to
detect and correct potential under
use and over use of services.
Among them are the National
Committee for Quality Assurance
(NCQA), the Centers for Medicare &
Medicaid Services (Medicare and
Medi-Cal), and The Joint Commission.
This monitoring of services is called
“utilization management” (UM).
At Kaiser Permanente, we make
UM decisions based only on
appropriateness of care and service
and the existence of coverage.
Physicians and other practitioners may
use criteria or guidelines (information,
tools, and other decision-making aids)
to assist in service determinations.
In the event of service-denial
determinations in which criteria may
have been used to assist in the
determination, these criteria will be
disclosed and provided to you. We do
not specifically reward practitioners or
individuals conducting a utilization
review for issuing denials of coverage
or service.
Financial incentives for UM decision
makers do not encourage decisions
that result in underutilization. For
more information about policies
regarding financial incentives and how
we control utilization of services and
expenditures, contact our Member
(English), 1-800-788-0616 (Spanish),
speech impaired).
assistance with Utilization
Management (UM) issues
and processes
Kaiser Foundation Health Plan
provides a toll free number 24 hours a
day, 7 days a week for calls regarding
UM issues or processes. Call the
Member Service Call Center, toll free,
at 1-800-464-4000 or 1-800-777-1370
(TTY for the hearing/speech impaired).
To speak with a representative, call
7 days, 24 hours. Closed holidays;
closed at 5 p.m. the day after
Thanksgiving, Christmas Eve, and
New Year’s Eve.
You can also inquire about UM
processes or specific UM issues by
leaving a voice mail after hours. Please
leave your name, medical record
number and/or birth date, telephone
number where you can be reached,
visit kp.org
and your specific question. Messages
will be responded to no later than the
next business day.
Member Services department
representatives and UM staff at each
medical center are available during
normal business hours and can answer
your questions or concerns about UM
issues. Business hours are Monday
through Friday (excluding holidays),
9 a.m. to 5 p.m. Call your local
medical center number and request
the Member Services or Utilization
Management department.
Decisions about medical treatment
The following information explains
your right to make health care
decisions and how to plan for what
should be done if you can’t speak for
yourself. We hope this information will
help increase your control over your
medical treatment.
Who decides about my treatment?
Your physician will give you
information about treatment options.
But you have the right to choose. You
can say yes to the treatment you want.
You can say no to the treatment you
don’t want—even if the treatment
might keep you alive longer. To help
you know what you may want, your
physician will tell you about your
medical condition and about what
different treatments can do for you
and their side effects. Your physician
must tell you about any serious
problems that a particular medical
treatment is likely to cause. Knowing
your beliefs and values about the
quality of life you find acceptable can
guide your choices about the
treatment(s) you choose.
how can i get a second
medical opinion?
If you request a second opinion, it will
be provided to you, when medically
necessary, by an appropriately
qualified medical practitioner. An
appropriately qualified medical
practitioner is a physician who is
acting within his or her area of
expertise and who possesses a clinical
background related to the illness or
condition associated with the request
for a second medical opinion. Please
see your Evidence of Coverage or
Certificate of Insurance for more
information about second opinions.
What if i’m too sick to decide?
If you can’t make treatment decisions
for yourself, your physician will talk
with your family and significant others
to help decide what is best for you.
Usually this works. But there may be
times when not everyone agrees on
what to do. That’s why it’s helpful to
choose a decision maker (or agent)
and state in advance what you want to
happen if you can’t speak for yourself.
You can do this by filling out an
advance directive.
What documents let my physicians
know my wishes if i’m not able to
make decisions for myself?
There are two different types of
documents. one is called an
advance directive. The other is called
a POLST form.
➞ An advance Directive is a
document you create giving
specific instructions about your
future medical care if you lose the
ability to make decisions for
41
yourself. You may also name
someone as your agent to make
health care decisions for you. To
do this, you’ll need to complete an
advance directive. We recommend
filling out an Advance Health Care
directive form. The California
Health Care decision Law lets you
control the kind of health care you
receive if you lose the ability to
speak for yourself. Under the
federal Patient Self determination
Act, we’re required to provide you
with written information about your
right to make decisions regarding
your medical care. But we won’t
place conditions on the provision
of this care or discriminate in any
way based on whether or not you
have an advance directive.
We will follow your wishes as stated in
your advance directive in accordance
with the law. If your physician is
unable to follow your stated wishes,
responsibility for your care will
transfer to another physician who
can comply with your instructions.
Advance Health Care directive forms
are available from the Member
Services, Patient Assistance, or
Health Education departments at
your local Kaiser Permanente
medical center or medical offices.
You can also download a form
at kp.org/healthdecisions.
➞ A POlst (Physician orders for
Life Sustaining Treatment) form
is a document that your
physician completes with your
(or your decision maker’s) input.
It documents your choices
about resuscitation, medical
interventions, use of antibiotics,
and use of artificially administered
fluids and nutrition.
PoLST outlines a plan of care that
reflects your wishes concerning endof-life care. It’s voluntary, and is
intended only for people who are
seriously ill. It can be revoked by you
at any time. This form can help in
discussions and develop plans to
reflect your wishes. And it assists
physicians, nurses, health care
facilities, and emergency personnel
in honoring your wishes about lifesustaining treatment.
The PoLST form complements your
advance directive and is not intended
to replace that document. once it’s
completed, it becomes a part of your
medical chart. For more information,
visit finalchoices.calhealth.org.
Do i have to fill out an advance
directive or POlst form?
No, you don’t have to fill out either
form if you don’t want to. You can just
talk with your physicians and ask them
to write down what you’ve said in your
medical chart. And you can talk with
your family. But people will be clearer
about your treatment wishes—and
your wishes are more likely to be
followed—if you write them down.
Who can fill out
an advance directive?
Anyone who is 18 or older and of
sound mind can complete an advance
directive. You don’t need a lawyer to
fill it out.
visit kp.org
Who can fill out a POlst form?
Your physician completes the form
with your help. Your designated
decision maker can also help your
physician complete the form if you
are unable to speak for yourself.
Who can i name to make
medical treatment decisions
when i’m unable to do so?
You can choose an adult relative or
friend you trust to act as your agent
and to speak for you if you’re too sick
to make your own decisions. Choose
someone who knows you well and can
support your choices.
how will this person know
what i would want?
After you choose someone, talk to
that person about what you want,
based on the quality of life you find
acceptable. You can also write down
in the Advance Health Care directive
form when you would or would not
want medical treatment. Talk to your
physician about your choices.
Some treatment decisions are hard to
make, and knowing what you want
helps your family and your physicians.
The Advance Health Care directive
also gives them legal protection when
they follow your wishes.
What if i don’t have anybody
to make decisions for me?
You can use an Advance Health Care
directive form without naming an
agent. Individual health care
instructions let you express your
wishes about receiving life support
and other treatment. You can also
express these wishes to your doctor
and have them documented in your
medical chart, or you can put them in
writing, sign them, and have that
document made a part of your
medical chart. Your physicians and
family can use what you’ve written to
decide on your treatment.
The physician must follow your
wishes about limiting treatment
or turn your care over to another
physician who will. Your physicians
are also legally protected when
they follow your wishes. If there is
uncertainty, physicians can ask
for guidance from the hospital’s
Bioethics/Ethics Committee.
What if i want to be
an organ donor?
A question on the Advance Health
Care directive form asks whether
you want to be an organ donor.
In addition, you can get a sticker
for your driver’s license that conveys
your wishes or you can carry an
organ donor card. For information
about organ donation, visit
donatelifecalifornia.org or
call 1-866-797-2366.
What do i do with the advance
directive form once i fill it out?
We suggest you do the following once
you have filled out the form:
➞ Give a copy of the original to
your authorized agent or
decision maker.
➞ Ask your physician to attach your
advance directive to your
permanent medical records.
43
➞ Keep a copy of your advance
directive in a safe place where it
can be easily found if needed.
➞ Keep a card in your wallet or
purse stating that you have an
advance directive.
➞ You can register your advance
directive with the California State
office of the Attorney General.
For information you can call
(916) 322-3360 or visit their
Web site at sos.ca.gov/ahcdr.
What if i change my mind?
You can change or revoke any of these
documents at any time as long as you
can communicate your wishes.
Will i still be treated if i don’t fill out
an advance directive?
Yes. You will still get medical
treatment. We just want you to know
that if you become too sick to make
decisions for yourself, someone else
will have to make them for you.
Remember the following:
➞ An Advance Health Care directive
lets you name someone to make
treatment decisions for you. That
person can make most medical
decisions—not just those about
life-sustaining treatment—when
you can’t speak for yourself.
Besides naming an agent, you can
also use the form to say when you
would and would not want
particular kinds of treatment.
➞ Individual health care instructions
let you express your wishes about
receiving life support and other
treatment. You can express these
wishes to your doctor and have
them documented in your medical
chart, or you can put them in
writing and have that made a part
of your medical chart.
Where can i find more information
about advance directives?
Ask your physician, nurse, or social
worker to get more information for
you. or visit your local facility’s
Member Services department.
The preceding text is based on text
prepared by the California Consortium
on Patient Self-determination.
The text has been adopted by
the California department of
Health Care Services to implement
Public Law 101-508.
Quality
At Kaiser Permanente, we’re proud of
our delivery of high-quality care and
services to you. our commitment to
quality is demonstrated through the
recognition we’ve received from
independent organizations, for our
internal improvement programs, and
for our use of advanced technologies
in providing medical care. You
can request a free brochure that
explains our quality programs by
contacting our Member Service
(English), 1-800-788-0616 (Spanish),
and New Year’s Eve. You can
also read this document online
at kp.org/measuringquality.
visit kp.org
We also participate in various activities
in the community to improve patient
safety—one of our top priorities. For
example, we participate in the
Leapfrog Group survey. The Leapfrog
Group is composed of Fortune 500
companies and other public and
private organizations throughout the
country that provide health care
benefits. The group’s goal is to
improve the safety and quality of
health care in the United States. one
of its main programs is a voluntary,
Web-based survey used to gather
information about medical care in
urban hospitals. All Kaiser Permanente
medical centers in California and the
majority of our contracted hospitals
participated in the most recent survey.
To see the survey results,
visit leapfroggroup.org.
Privacy practices
Kaiser Permanente will protect the
privacy of your protected health
information (PHI). We also require
contracting providers to protect your
PHI. Your PHI is individually
identifiable information (oral, written,
or electronic) about your health, health
care services you receive, or payment
for your health care. You may
generally see and receive copies of
your PHI, correct or update your PHI,
and ask us for an accounting of certain
disclosures of your PHI.
We may use or disclose your PHI for
treatment, payment, health research,
and health care operations purposes,
such as measuring the quality of
services. We are sometimes required
by law to give PHI to others, such as
government agencies or in judicial
actions. In addition, PHI is shared
with your Group only with your
authorization or as otherwise
permitted by law. We will not use
or disclose your PHI for any other
purpose without your (or your
representative’s) written authorization,
except as described in our Notice of
Privacy Practices (see below). Giving
us authorization is at your discretion.
this is only a brief summary of
some of our key privacy practices.
Our Notice of Privacy Practices,
which provides additional
information about our privacy
practices and your rights regarding
your Phi, is available and will be
furnished to you upon request. to
request a copy, please call our
Member service Call Center at
1-800-464-4000 or 1-800-777-1370
(tty). you can also find the notice
at your local Plan Facility or on our
Web site at kp.org.
Dispute resolution
We are committed to promptly
resolving your concerns. The following
sections describe some disputeresolution options that may be
available to you. Please refer to your
Evidence of Coverage or Certificate of
Insurance (or speak with a Member
Service representative) for the disputeresolution options that apply to you.
this is especially important if you
are a Medicare, Medi-Cal, MrMiP,
aiM, FehBP, or CalPers member
because you have different disputeresolution options available. The
information below is subject to change
when your Evidence of Coverage or
Certificate of Insurance is revised and
45
the revised Evidence of Coverage or
Certificate of Insurance replaces the
information in this Guidebook.
We will make every attempt to resolve
your issue promptly, and we will send
you our decision within 30 days of
receiving a written or verbal
complaint. We will respond in less
than 30 days in the case of an
expedited review as described in
this section. We will send you a letter
confirming our receipt of your
complaint, grievance, or appeal
within five days.
note: If Member Services can resolve
your grievance to your satisfaction by
the end of the following business day,
we will not provide any written
communications relating to your issue.
Complaints about quality
of care or service or access
to facilities or services
If you have a complaint about your
quality of care or service, or access to
facilities or services, please contact
a patient assistance coordinator or
a member services representative
at your local Plan facility, or call
our Member Service Call Center at
1-800-464-4000 or 1-800-777-1370
(TTY) to discuss your issue. our
representatives will advise you
about our resolution process and
ensure that the appropriate parties
review your complaint.
the Joint Commission
contact information
The Joint Commission is
responsible for accreditation of
health care facilities—for example,
Kaiser Foundation Hospitals and
Home Care and Hospice programs.
Kaiser Permanente encourages the
public to report any patient safety or
quality of care concerns to hospital
management. If the concerns
cannot be resolved through the
hospital, we encourage you to
contact The Joint Commission’s
office of Quality Monitoring at
(630) 792-5636. The Joint
Commission Complaint e-mail address
is [email protected].
For more information, go to
The Joint Commission Web site,
jointcommission.org. or by mail to:
office of Quality Monitoring
The Joint Commission
one Renaissance Blvd.
oakbrook Terrace, IL 60181
expedited review
You or your physician may ask that we
make an expedited review (within
three days) about your request when
you submit a grievance or appeal if
you are requesting services and
supplies that you have not received;
believe the services or supplies
requested are medically urgent; or
believe that we should provide,
arrange, or continue the service
or supply.
visit kp.org
Who may file
The following persons may file
a grievance:
➞ You may file for yourself.
➞ You may appoint someone as your
authorized representative by
completing our authorization form.
Authorization forms are available
from any Member Services
department at a Plan facility or
by calling our Member Service
1-800-777-1370 (TTY for the
hearing/speech impaired). Your
completed authorization form must
accompany the grievance.
➞ You may file for your dependent
children, except that they must
appoint you as their authorized
representative if they have the
legal right to control release
of information that is relevant to
the grievance.
➞ You may file for your ward if you
are a court-appointed guardian,
except that they must appoint you
as their authorized representative
if they have the legal right to
control release.
➞ You may file for your
conservatee if you are a
court-appointed conservator.
➞ You may file for your principal if
you are an agent under a currently
effective health care proxy, to the
extent provided under state law.
➞ Your physician may request an
expedited grievance as described
under “Expedited review” above.
Binding arbitration
You have the right to voice complaints
about Kaiser Permanente and the care
we provide. Most member concerns
are resolved through our complaint
and grievance process. However,
if an issue is not resolved to your
satisfaction through that process, you
can ask for binding arbitration by a
neutral third party.
We require that members use binding
arbitration instead of a jury or court
trial for certain matters that are not
resolved by our dispute-resolution
process. It is a legal proceeding that
provides members with a fair, cost
effective, and confidential means of
resolving disputes. The office of the
Independent Administrator is the
neutral entity that administers Health
Plan arbitrations. Typically, an
arbitrator decides disputes within 18
to 24 months, and often in less than
one year. The arbitrator’s decision is
binding for both members and the
Health Plan. For more information
about binding arbitration, please refer
to your Evidence of Coverage or
Certificate of Insurance. If you need a
current copy, call our Member Service
or 1-800-777-1370 (TTY).
English-speaking members in
Coachella Valley and western Ventura
County may call 1-800-777-1256.
47
independent Medical review (iMr)
If you qualify, you or your authorized
representative may have your issue
reviewed through the independent
medical review (IMR) process
managed by the California
department of Managed Health Care
(dMHC). The dMHC determines
which cases qualify for IMR. This
review costs you nothing. If you
decide not to request an IMR, you
may give up the right to pursue some
legal actions against us.
You may qualify for IMR if your issue
has been denied or is unresolved after
30 days (or three days if the request
meets expedited review criteria), and
one of the following criteria applies:
➞ Your request for a service that
would otherwise be eligible
for coverage has been denied,
modified, or delayed based
in whole or in part on a
decision that the service is not
medically necessary.
➞ The service you requested is for
the treatment of a life-threatening
or seriously debilitating condition
and has been denied on the basis
that it is experimental or
investigational, and your treating
physician certifies that you have a
condition for which the standard
therapies have not been effective
for this condition or would not
be medically appropriate for
you, or we do not cover a
standard therapy more beneficial
than the one proposed by you or
your physician.
If you request IMR for this reason,
the dMHC requires that you
submit the following information
to them:
➞ A written statement from your
treating physician that includes
one or more of the following: a
statement that you meet these
criteria and that standard therapies
have not been effective in treating
your condition, a description of the
clinical reasons why standard
therapies would not be
appropriate, or a statement that
there is no covered standard
therapy that is more beneficial
than the one being requested.
➞ If your treating physician is a Plan
physician, he or she must also
include a statement verifying that
the requested therapy is likely to
be more beneficial to you than any
available standard therapies. If
your treating physician is not a
Plan physician, please contact our
Member Service Call Center
at 1-800-464-4000 (English),
1-800-788-0616 (Spanish),
1-800-757-7585 (Chinese dialects),
or 1-800-777-1370 (TTY for the
hearing/speech impaired),
or the dMHC regarding
non-Plan physician supporting
documentation requirements for
the IMR process.
visit kp.org
If the dMHC determines that your
case is eligible for independent
medical review, it will ask us to send
your case to the dMHC’s independent
medical review organization. The
dMHC will promptly notify you of its
decision after it receives the
independent medical review
organization’s determination. If the
decision is in your favor, we will
contact you to arrange for the service
or payment.
independent Medical review (iMr)
for ePO plans
Please note that the Independent
Medical Review (IMR) process
managed by the California
department of Managed Health
Care (dMHC) does not apply
to coverage under an EPo plan.
our EPo plans are underwritten
by Kaiser Permanente Insurance
Company, an insurance company
regulated by the California
department of Insurance (doI).
For EPo plans, you may have
the right to an IMR through the
California department of Insurance.
For more information about how to
request an IMR, please call the KPIC
toll free number at 1-800-464-4000
or contact the California doI at
1-800-927-helP (1-800-927-4357),
or its Web site insurance.ca.gov.
California Department of
Managed health Care
Department of Managed health
Care contact information. The
California department of Managed
Health Care (dMHC) is responsible
for regulating health care service
plans. If you have a grievance against
Kaiser Foundation Health Plan, Inc.,
call us at 1-800-464-4000 or
1-800-777-1370 (TTY) and use our
grievance process before contacting
the dMHC. Utilizing our grievance
procedure does not prohibit any
potential legal rightsor remedies that
may be availableto you.
If you need help with a grievance
involving an emergency, a grievance
that we have not satisfactorily
resolved, or a grievance that has
remained unresolved for more than 30
days, call the dMHC for assistance. In
some cases, the dMHC also provides
independent medical review (IMR).
The IMR process provides an impartial
review of medical decisions made by
a health plan related to the medical
necessity of a proposed service or
treatment, coverage decisions for
treatments that are experimental
or investigational in nature, and
payment disputes for emergency or
urgent medical services. You can call
the dMHC at 1-888-hMO-2219 or
speech impaired). Go to the dMHC’s
Web site, hmohelp.ca.gov, for
complaint forms, IMR application
forms, and instructions.
49
50
Baldwin Park, Downey,
and South Bay
Using the facility
listings
Thefacilitylistingsarefullofuseful
informationaboutthemedicalcenters,
medicaloffices,andotherfacilitiesin
yourarea�Foreachfacility,we
generallylist:
➞ Location
➞ Departmentsandservices
➞ Hours
➞ Phonenumbers
Tofindaspecificfacility:
➞ Look it up alphabetically.All
facilitiesintheBaldwinPark,
Downey,andSouthBayareas
arelistedalphabetically�
➞ Look it up by facility number.Each
facilityhasanumber�Forexample,
theBaldwinParkMedicalCenteris
1 onthemap(page51),inthe
addressesanddirections
(page52),andinthelistings�
Medical centers
Medical offices
Specialty facilities
TheinformationinYour Guidebook to Kaiser Permanente Servicesisupdated
periodically�Theavailabilityofphysicians,hospitals,providers,andservices
maychange�IfyouhavequestionsaboutYour Guidebook,pleasecontact
ourMemberServiceCallCenterat1-800-464-4000(English), 1-800-788-0616
(Spanish), 1-800-757-7585(Chinesedialects),or 1-800-777-1370(TTYforthe
hearing/speechimpaired),7days,24hours�Closedholidays;closedat5p�m�
thedayafterThanksgiving,ChristmasEve,andNewYear’sEve�Orvisit
kp.org/facilitiesforthelatestupdatedinformation�
51
How to find facilities near you
Tri Central Area
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105
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18
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Glendale
170
SIERRA MADRE
VILLA AVE
Baldwin Park, Downey, and South Bay areas map
52 How to find facilities near you
Addresses and
directions
1
4
➞ Chemical Dependency
Recovery Program (CDRP)
23621MainSt�
Carson,CA90745
Baldwin Park Medical Center
Emergency services
Urgent care services
1011BaldwinParkBlvd�
BaldwinPark,CA91706
➞ Health Education and
Positive Choice Weight
Loss Programs
23701MainSt�
Carson,CA90745
Locatedeastofthe605Fwy�and
southofthe10Fwy�
From the 10 Fwy.:ExitBaldwinPark
Blvd�andgosouth�Themedical
centerisonBaldwinPark
Blvd�,betweenBessAve�and
DalewoodSt�
2
LocatedonthewestsideofMainSt�,
⁄2blocknorthofSepulvedaBlvd�
1
5
9400E�RosecransAve�
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From the 60 Fwy.: ExitCrossroads
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Locatedonthesoutheastcornerof
RosecransAve�andClarkAve�
3
Crossroads Parkway
Medical Offices
12801CrossroadsPkwy�S
CityofIndustry,CA91746
Bellflower Medical Offices
From the 605 Fwy.:ExitRosecrans
Ave�andgowest�Themedical
centerisonthecornerof
Carson Medical Offices and
Health Education Pavilion
6
Cudahy Medical Offices
7825AtlanticAve�
Cudahy,CA90201
Locatedonthenorthwestcorner
ofAtlanticAve�andElizabethSt�
Bellflower Satellite Offices
From the southbound 710 Fwy.: Exit
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TurnleftonAtlanticAve�The
medicalofficesareontherightside�
14371ClarkAve�
Bellflower,CA90706
Locatedonthesouthwestcornerof
7
Diamond Bar Medical Offices
1336BridgegateDr�
DiamondBar,CA91765
LocatedonthecornerofCopleyDr�
andBridgegateDr�
8
Downey Medical Center
13
Emergency services
9333E�ImperialHwy�
Downey,CA90242
kp.org/downey
3900E�PacificCoastHwy�
LongBeach,CA90804
PacificCoastHwy�andTerminoAve�,
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From 605 Fwy.:ExitImperialHwy�,
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9
14
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Garden Medical Offices
LocatedwestoftheOrchard
MedicalOffices�
From the 510 Fwy.:ExitLongBeach
Blvd�andgonorth�Turnrighton
ImperialHwy�andthenrighton
MartinLutherKingJr�Blvd�The
medicalofficesareonthe
right-handside�
Gardena Medical Offices
15446S�WesternAve�
Gardena,CA90249
Located1⁄2blocknorthofRedondo
BeachBlvd�ontheeastsideof
WesternAve�
11
Imperial Satellite Offices
12200BellflowerBlvd�
Downey,CA90242
Locatedontheeastsideof
BellflowerBlvd�,1⁄4milenorthof
ImperialHwy�
12
Lomita Medical Offices
2081PalosVerdesDr�N
Lomita,CA90717
Locatedonthenorthwestcorner
ofRollingVistaDr�andPalos
VerdesDr�N�
Lynwood Medical Offices
3830MartinLutherKingJr�Blvd�
Lynwood,CA90262
Downey,CA90242
10
Long Beach Medical Offices
15
Montebello Medical Offices
1550TownCenterDr�
Montebello,CA90640
Locatedsouthofthe60Fwy�,
adjacenttotheMontebelloTown
Centershoppingcomplex�
From the westbound 60 Fwy.:Exit
ParamountBlvd�andturnleftgoing
overthefreeway�Stayintheleftlane
andturnleftonTownCenterDr�
From the eastbound 60 Fwy.:Take
theParamountBlvd�exit�Stayinthe
centerlaneandgostraightthrough,
crossingoverParamountBlvd�onto
TownCenterDr�Themedicaloffices
areontheimmediaterightside�
53
16
17
Norwalk Medical Offices
20
12501E�ImperialHwy�,Ste�400
Norwalk,CA90650
1255W�ArrowHwy�
SanDimas,CA91773
LocatedonthecornerofBloomfield
Ave�andImperialHwy�
LocatedonthecornerofW�Arrow
Hwy�andRennellAve�
From the eastbound 210 Fwy.:Exit
atSunflowerandturnright�Goto
ArrowHwy�andturnleft,thengoto
RennellAve�
Orchard Medical Offices
Downey,CA90242
Going north on the westbound
210/57 transition road:Exitat
ArrowHwy�TurnleftonArrowHwy�
andtravelwest1⁄2mile�Themedical
officesareimmediatelywestof
LoneHillAve�
Locatedonthenorthwestcornerof
BellflowerBlvd�andImperialHwy�,
northof105Fwy�
18
Pasadena Medical Offices
3280E�FoothillBlvd�
Pasadena,CA91107
Locatedoffthe210Fwy�,atthe
MadreSt�exit�
19
San Dimas Medical Offices
Rosecrans Offices
Bellflower,CA90706
From the 605 Fwy.: ExitRosecrans
Ave�andgowest�Theclinicison
thecornerofRosecransAve�and
ClarkAve�,acrossthestreetfrom
theBellflowerMedicalCenter�
21
South Bay Medical Center
Emergency services
25825S�VermontAve�
HarborCity,CA90710
(Mailingaddress)
Locatedwestofthe110Fwy�,on
thesouthsideofPacificCoastHwy�
atVermontAve�Theemergency
entranceisonthesoutheast
cornerofPacificCoastHwy�and
NormandieAve�
➞ Lakeside Medical Office Building
(Mailingaddress)
➞ Normandie North
Medical Office Building
25965NormandieAve�
➞ Normandie South
➞ Pacific Coast View
1030W�PacificCoastHwy�
➞ Parkview Medical Office Building
22
23
Torrance Medical Offices
24
West Covina Medical Offices
20790MadronaAve�
Torrance,CA90503
1249SunsetAve�
WestCovina,CA91790
Located1blocknorthofTorrance
Blvd�,onthecornerofMadronaAve�
andEmeraldSt�
Locatedsouthofthe10Fwy�
From the eastbound 10 Fwy.:Exiton
PuenteAve�andturnleft�Turnright
onMercedAve�Themedicaloffices
areonthecornerofMercedAve�
andSunsetAve�
West Covina
Behavioral Health Offices
1511W�GarveyAve�N
From the westbound 10 Fwy.:Exitat
SunsetAve�TurnrightontoGarvey
Ave�andleftonSunsetAve�The
medicalofficesareonthecornerof
SunsetAve�andMercedAve�
WestCovina,CA91790
From the eastbound 10 Fwy.:Exitat
W�CovinaPkwy�Stayleftatthefork
intheramp�TurnleftonW�Covina
Pkwy�,whichbecomesPacificAve�
TurnrightonOrangeAve�/Garvey
Ave�Turnrightatthefirststopsign,
thenturnrightontoGarveyAve�N�
From the westbound 10 Fwy.:Exit
ontoSunsetAve�Attheendofthe
ramp,turnleftontoGarveyAve�N�
25
Whittier Medical Offices
12470WhittierBlvd�
Whittier,CA90602
From the 605 Fwy.: ExitWhittier
Blvd�andgoeast�Theclinicis
locatedneartheintersectionof
WhittierBlvd�andWashington
Blvd�Parkinglotandentrance
areonPutnamSt�
55
56 Baldwin Park Medical Center
E EMERGENCY SERVICES
PATIENT PARKING STRUCTURE
PATIENT PARKING
BESS AVE
Baldwin Park Medical Center (hospital and medical offices)
ENTRANCE
DA
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LAGOON
PARKING/STAFF PARKING
W
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THERAPY
PATIENT
PARKING
PATIENT
PARKING
CAFETERIA
PATIENT DROP-OFF
FOR PHYSICAL/
OCCUPATIONAL
THERAPY
MEDICAL CENTER
MEDICAL OFFICE
BUILDING
PATIENT PARKING
FOR PHYSICAL/
OCCUPATIONAL
THERAPY
E
EMERGENCY
PARKING
N
BALDWIN PARK BLVD
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1
Baldwin Park
Medical Center
Emergency services
HospitalandMedicalOffices
1011BaldwinParkBlvd�
BaldwinPark,CA91706
Emergency
Hours:7days,24hours
Information
Hospitaloperator
626 851-1011
Poison Control
800 222-1222
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Advice Nurse
Advice(M–F,7a�m�–7p�m�;
Sa,7a�m�–1p�m�)
800 780-1277
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Audiology and Speech Pathology
Self-referrals accepted
MedicalCenterBuilding,3rdFloor
Hours:M–F,8:30a�m�–5p�m�
Appointments
626 851-6100
Cancel/Msgs�
800 780-1277
HEARxWest
hearingconsultant
626 851-6184
Cardiology, Endocrinology,
Hematology, Infectious Disease,
Nephrology, Oncology, Peritoneal
Dialysis, Pulmonary
By referral only
800 780-1277
Info�/Msgs�
Care Guidance Center
Information
562 622-3820
Providescasemanagementforthefrail
elderlyandhealtheducationservicesfor
eldersandtheirfamilies�
Diagnostic Imaging
SeeNuclearMedicineand
Radiology/Mammography�
Durable Medical Equipment/
Prosthetics and Orthotics
Hours:M–F,8:30a�m�–6p�m�;
Sa,8:30a�m�–5p�m�
Information
562 622-4110
Family Medicine
Hours:M–F,9a�m�–9:30p�m�;
Sa,Su,holidays,8:30a�m�–8:30p�m�
Advice/Appts�/
Cancel/Msgs�
800 780-1277
Gastroenterology (GI)
By referral only
AdviceNurse
(M–F,8a�m�–5p�m�)
626 851-6803
Appts�/Info�
626 851-6486
Self-referralaccepted
forSigmoidoscopy�
Genetics
Referral preferred
Hours:M–F,9a�m�–5p�m�
Appts�/Info�/
Cancel/Msgs�
626 851-5920
Gift Shop
Hospitallobby
Hours:M–F,9:30a�m�–7:30p�m�;
Sa,Su,9:30a�m�–5p�m�
Information
626 851-5065
Gynecology
SeeObstetrics/Gynecology�
Head and Neck Surgery
By referral only
Appointments
626 851-6100
Cancel/Msgs�
800 780-1277
Health Education
Information
626 851-5820
HEARx West Hearing Care Center
Whittier,CA90605
Hours:M–F,9a�m�–5p�m�;
eveningsandweekends,
byappointmentonly
Information
562 693-6106
Human Resources
Information
626 851-5200
JobLine
562 461-6909
Infusion Center
Hours:M–Sa,8:30a�m�–5p�m�;
Saturdayappointmentsasneeded
fortreatment
Appts�/Cancel
626 851-6034
Messages
800 780-1277
Inpatient Medical Records/
Medical Correspondence/Disability
Information
626 851-7304
Internal Medicine
Advice/Appts�/
Cancel/Msgs�
800 780-1277
Laboratory
Hours:M–Sa,7:30a�m�–10p�m�;
Su,7:30a�m�–1p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
Checkmostlabresultsonlineat kp.org�
57
58 Baldwin Park Medical Center
Long-term Care By referral only
Information
562 622-3823
Providescaretomembersinskilledand
custodialnursinghomes�
Obstetrics/Gynecology
Advice/Appts�/
Cancel/Msgs�
800 780-1277
Mammography
SeeRadiology�
Ophthalmology/Optical Center
SeeVisionEssentialsby
KaiserPermanente�
Medical Social Worker
Information
626 851-7042
Orthopedics By referral only
Appts�/Cancel/Msgs�
626 851-5256
Member Services
Benefits/HealthPlancoverage
information/formsandbrochures
Officehours:M–F,9a�m�–5p�m�
• Member Service Call Center
Phonehours:7days,24hours�
Closedholidays;closedat5p�m�
thedayafterThanksgiving,
ChristmasEve,andNewYear’sEve
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Pediatrics
Hours:M–F,8:30a�m�–9:30p�m�;
Sa,Su,holidays,8:30a�m�–8:30p�m�
Information
626 851-1011
Advice/Appts�/
Cancel/Msgs�
800 780-1277
• Breastfeeding Clinic
By appointment only
Appts�/Cancel/Msgs� 626 851-6013
Mohs Surgery By referral only
Appointments
626 851-6100
Cancel/Msgs�
800 780-1277
Neurology By referral only
Appts�/Cancel/Info�
626 851-6090
Messages
800 780-1277
Nuclear Medicine By referral only
Hours:M–F,8a�m�–4:30p�m�
626 851-5130
Nutrition Education By referral only
Hours:M–F,9a�m�–noonand1–5p�m�;
someSaturdayappointments
626 851-7021
Personal Physician Selection
Information
888 956-1616
Selectapersonalphysicianorget
informationaboutpractitioners
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• Family Medicine Pharmacy
MedicalOfficeBuilding
Sa,9a�m�–5p�m�
Info�/Refillsbyphone 866 319-4265
• 1st Floor Medical
Center Pharmacy
Hours:7days,24hours
• 2nd Floor Medical
Center Pharmacy
Podiatry By referral only
626 851-5256
Urgent Care
Officehours:M–F,8:30a�m�–9p�m�;
Sa,Su,9a�m�–8p�m�
Phonehours:M–F,7a�m�–7p�m�;
Advice/Appts�
800 780-1277
• KPOnCall
Phonehours:M–F,7p�m�–7a�m�;
Sa,Su,holidays,24hours
After-hoursadvice
888 KPONCALL
(888 576-6225)
Pulmonary Lab By referral only
626 851-7249
Urology By referral only
626 851-6381
Radiology/Mammography
Appts�/Cancel
626 851-5130
Mammographyservicesarelocatedin
theMedicalOfficeBuilding�
Vascular Surgery By referral only
626 851-5800
Physical Medicine By referral only
Appts�/Msgs�
626 851-5572
Physical and Occupational Therapy
By referral only
Appointments
626 851-2233
Rheumatology
First-timeappts�/Cancel 800 780-1277
Returnappts�/
Cancel/Msgs�
800 780-1277
Surgery By referral only
GeneralSurgery
Appointments
626 851-5960
Cancel/Msgs�
626 851-5960
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Vision Essentials by
Kaiser Permanente
• Ophthalmology By referral only
Hours:M–F,8:30a�m�–4:30p�m�
626 851-6107
AdviceNurse
626 851-6462
After-hoursadvice
888 KPONCALL
(888 576-6225)
• Optical Center
Eyeglasses,contactlenses
Hours:M–Th,7:30a�m�–7p�m�;
F,7:30a�m�–6p�m�;
Sa,7:30a�m�–4p�m�
Contactlenses
626 851-6280
Information
626 851-5048
or 626 851-5049
Website
kp2020.org
Volunteer Services
Medicalcenter,1stFloor
Forinformationandto
becomeavolunteer
626 851-6444
59
Bellflower Campus
60 Bellflower Medical Offices
CLARK AVE
PARKING
H
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NO ING
W
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WE NG
WI
PARKING
ER
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CE ING
W
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CE
SS
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PARKING
ROSE
ENTRANCE/EXIT
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WI
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2
Bellflower
Medical Offices
Bellflower,CA90706
Advice Nurse
800 823-4040
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Billing
SeeBusinessServicesunderImperial
SatelliteOfficesforthird-partybilling,
Medicare,andMedi-Cal�
See also OccupationalMedicineunder
OrchardMedicalOfficesforworkers’
compensationbilling�
See alsoMedicalRequests/Medical
Records/Correspondenceunder
OrchardMedicalOfficesfordisability
andlifeinsurance�
Breastfeeding Clinic
By appointment only
Lactationfeeding/
breastfeedinghotline 562 461-6614
Cardiology By referral only
Module3400
Appts�/Msgs�
(M–F,7:30a�m�–5p�m�) 562 461-3333
Diagnostic Imaging
Appointments
562 461-6345
Genetics
Referral preferred
Appts�/Cancel/
Info�/Msgs�
562 657-4842
Gynecology
Hearing
See HEARxWestHearingCareCenter�
HEARx West Hearing Care Centers
• Bellflower HEARx
9400RosecransAve�
Bellflower,CA90706
after-hoursandweekends
byappointmentonly
Information
562 804-3119
• Whittier HEARx
13512WhittierBlvd�,Ste�G3
Whittier,CA90605
byappointmentonly
Information
562 693-6106
Laboratory
Information
562 461-4967
Results(24hours)
888 4 KPTEST
(888 457-8378)
Long-term Care
SeeImperialSatelliteOffices�
Medical Library
AdministrationBuilding
1stFloor
Officehours:M–F,8:30a�m�–6p�m�
Information
562 461-4247
Medical Requests/Correspondence
• Inpatient records
9449ImperialHwy�
BuildingD,Ste�139
Hours:M,8a�m�–6p�m�;
Tu–F,8a�m�–5p�m�
Information
562 777-2850
• Medical office records
See OrchardMedicalOffices�
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Nephrology By referral only
Module3700
Phonehours:M–F,8:30a�m�–5p�m�
Appts�/Cancel
562 461-6503
Messages
562 461-3344
Module3300
Appts�/Msgs�
562 461-4434
61
62 Bellflower Medical Offices
Sa,Su,7a�m�–1p�m�;
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
Pulmonary LabBy referral only
Module3300
Appointments
562 461-3333
Messages(M–F,7:30a�m�–5p�m�)
562 461-3333
Oncology By referral only
Module3200
Appointments
562 461-3333
Messages
(M–F,7:30a�m�–5p�m�) 562 461-3333
Generalsurgery
Module4400
Appts�/Msgs�
562 461-3345
Optical Center
KaiserPermanente�
Pediatrics
See Cudahy,Orchard,
orWhittierMedicalOffices�
Information
888 956-1616
andservices�
Pharmacy
• Outpatient Pharmacy
Mail-orderPharmacy
866 206-2986
Onlinerefills
kp.org/rxrefill
• Downey 24-hour
Discharge Pharmacy
DowneyMedicalCenter
9333ImperialHwy�,1stFloor
Downey,CA90242
Hours:7days,24hours
Mail-orderPharmacy
866 206-2986
Onlinerefills
kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Urgent Care
AdultMedicineandPediatrics
closedholidays
Advice/Appts�
800 823-4040
See alsoPediatricsatCudahyMedical
OfficesorSurgicalUrgentCareat
OrchardMedicalOffices�
Utilization Management/
Discharge Planning
Information
562 657-9260
Kaiser Permanente
• Optical Center
Hours:M–Th,7a�m�–7p�m�;
F,8:30a�m�–5:30p�m�;
Sa,7:30a�m�–3:30p�m�
Information
562 461-6981
Website
kp2020.org
Women and Children’s
Case Management
Phonehours:8:30a�m�–3p�m�
Casemanagers
562 461-6844
Carson Medical Offices
3
Bellflower
Satellite Offices
14371ClarkAve�
Bellflower,CA90706
Diabetic Foot Care Center
By referral only
562 461-6700
562 461-6700
Wound Care By referral only
562 461-6700
4
Carson
Medical Offices
23621MainSt�
Carson,CA90745
Addiction Medicine/
Chemical Dependency
F,8:30a�m�–5:30p�m�;
Sa,Su,8a�m�–noon;
closedholidays
Appts�/Msgs�
310 513-6707
• Behavioral Health Care
Member Help Line
After-hours,weekends,
andholidays
800 900-3277
Health Education
23701MainSt�
Appts�/Msgs�(M–F,8a�m�–noon
and1–5p�m�)
310 517-2940
Information
310 816-5440
Classes,literature,andaudiovisual
materialsonawiderangeofhealth,
nutrition,anddisease-relatedsubjects�
• Positive Choice
Weight Loss Programs
23701MainSt�
Officehours:M–Th,10a�m�–7:30p�m�
Appts�/Messagecenter 310 816-5394
Weightlossprograms,includingthe
Optifastprogram/Trimdownprograms�
Nutrition
and1–5p�m�)
310 517-2940
63
64 Crossroads Parkway Medical Offices
5
Crossroads
Parkway
Medical Offices
12801CrossroadsPkwy�S
CityofIndustry,CA91746
Allergy
Firsttimeappts�
562 463-4377
Routineappts�/
Cancel/Msgs�
800 780-1277
Dermatology By referral only
Firsttimeappts�
562 463-4377
Routineappts�
/Cancel/Msgs�
800 780-1277
Occupational Health Center
(Kaiser On-the-Job®)
Medicaltreatmentforwork-related
injuriesandillnesses
Appts�/Cancel/
Info�/Msgs�
562 463-4357
Pharmacy
Info�/Refillsbyphone
866 214-7514
Onlinerefills
kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
6
Cudahy
Medical Offices
7825AtlanticAve�
Cudahy,CA90201
Advice Nurse
800 823-4040
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diabetes Retinal Screening
Hours:M,8:30–11:45a�m�
and5–6p�m�;
Tu,Th,8:30–11a�m�and5–6p�m�
closedholidays
800 823-4040
Diagnostic Imaging
SeeRadiology�
Family Medicine
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
• Adult Nurse Visits
Hours:M–Th,8:30a�m�–12:30p�m�
and1:30–5:30p�m�;
F,8:30a�m�–4:30p�m�
closedholidays
Information
800 823-4040
Gynecology
Cudahy Medical Offices
Laboratory
Hours:M–Th,8:15a�m�–6:30p�m�;
F,8:15a�m�–4:30p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Officehourswithappointment:
M–F,9a�m�–5p�m�
Walk-inhours:M–F,9–11:30a�m�
and1:30–4p�m�
closedholidays
Information
800 823-4040
Counselingand
assistance
323 562-6472
Officehours:M–F,8:30a�m�–4:30p�m�
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
Optical Center
KaiserPermanente�
Pediatrics
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
• Pediatric nurse visits
and1:30–5:30p�m�;
F,8:30a�m�–12:30p�m�
and1:30–4:30p�m�;
drop-incareavailable
Information
888 956-1616
andservices�
Pharmacy
Hours:M,W,Th,8:15a�m�–6:30p�m�;
Tu,F,8:15a�m�–5p�m�
866 340-5613
Onlinerefills
kp.org/rxrefill
Radiology
F,8:30a�m�–noonand1:30–5p�m�
closedholidays
Information
562 657-7300
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Kaiser Permanente
• Optical Center
Phonehours:M–F,8:15a�m�–4:45p�m�;
closedsecondTuesdayof
eachmonth,noon–2p�m�
Appts�/Info�
323 562-6452
Website
kp2020.org
65
66 Diamond Bar Medical Offices
7
Diamond Bar
Medical Offices
1336BridgegateDr�
DiamondBar,CA91765
Advice Nurse
800 780-1277
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Family Medicine/Pediatrics/
800 780-1277
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
Information
866 551-9630
Onlinerefills
kp.org/rxrefill
Radiology
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
Appointments
626 851-5130
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Downey Medical Center
Downey Medical Center (hospital and medical offices)
CONGRESSMAN STEVE HORN WAY
PARKING
PARKING
DOWNEY
MEDICAL CENTER
GARDEN
MEDICAL
OFFICES
PARKING
PARKING
PARKING STRUCTURE
PARKING
PARKING
N
BELLFLOWER BLVD
PARKING
ARDIS AVENUE
E KAISER PERMANENTE
E EMERGENCY
SERVICES
ORCHARD
MEDICAL
OFFICES
HOSPITAL &
MEDICAL
OFFICES
PARKING
FACILITIES
ENTRANCE
SHUTTLE
BUS STOP
IMPERIAL HWY
Map not to scale
8
Downey
Medical Center
Emergency services
Hospital and Medical Offices
9333 Imperial Highway
Downey, CA 90242
kp.org/downey
Emergency
Hours: 7 days, 24 hours
Info./Hospitalized patients562 657-7900
Information
Operator 800 823-4040
TTY for the Hearing
or Speech Impaired
800 800-7990
Poison Control
800 222-1222
Advice Nurse
Advice (M–F, 7 a.m.–7 p.m.;
Sa, 7 a.m.–1 p.m.)
800 823-4040
•KPOnCall
After-hours advice
(M–F, 7 p.m.–7 a.m.;
Sa, Su, 24 hours)
888 KPONCALL
(888 576-6225)
Billing
See Business Services under Imperial
Satellite Offices for third-party billing,
Medicare, and Medi-Cal.
See also Occupational Medicine under
Orchard Medical Offices for workers’
compensation billing.
See also Medical Requests/
Correspondence under Orchard Medical
Offices for disability and life insurance.
67
68 Downey Medical Center
Diagnostic Imaging
Sa,8a�m�–4:30p�m�
Appointments
(M–F,7a�m�–5p�m�)
562 657-7300
Sa,8:30a�m�–5p�m�
Information
562 622-4110
Genetics
Referral preferred
Appts�/Cancel/
Info�/Msgs�
562 657-4842
Gift Shop
subjecttovolunteerstaffavailability
Information
562 657-9111
Hearing
SeeHEARxWestHearingCareCenters�
• Bellflower HEARx West
14359-61ClarkAve�
Bellflower,CA90706
byappointmentonly
Information
562 804-3119
• Whittier HEARx
13512WhittierBlvd�,Ste�G3
Whittier,CA90605
byappointmentonly
Information
562 693-6106
Laboratory
Information
562 657-8652
Results(24hours)
888 4 KPTEST
(888 457-8378)
Long-term Care
SeeImperialSatelliteOffices�
Medical Requests/Correspondence
Inpatientrecords
Information
562 777-2850
Medicalofficerecords,
seeOrchardMedicalOffices�
Counselingand
assistance
562 657-8590
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Optical Center
KaiserPermanenteatRosecransOffices�
Pediatrics
SeeCudahy,Orchard
orWhittierMedicalOffices�
Garden Medical Offices
Peritoneal Dialysis
9
Information
888 956-1616
andservices�
Pharmacy
Hours:7days,24hours
Mail-orderPharmacy
Onlinerefills
800 231-1096
866 206-2986
kp.org/rxrefill
Urgent Care
closedholidays
Appts�/Advice
800 823-4040
SeealsoPediatricsatCudahy
MedicalOfficesandSurgicalUrgent
CareatOrchardMedicalOffices�
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Utilization Management/
Discharge Planning
562 657-9260
Information
Kaiser Permanente
SeeRosecransOffices�
Garden
Medical Offices
Downey,CA90242
Advice Nurse
800 823-4040
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Gastroenterology (GI) By referral only
Appts�/Msgs�
562 657-4292
Integrated Pain Management
By referral only
Phonehours:M–F,9a�m�–5:30p�m�
Appts�/Msgs�
562 657-2860
Appts�/Msgs�
562 657-4110
Pain Block Clinic By referral only
Phonehours:M–F,8a�m�–4p�m�
Appts�/Msgs�
562 657-4291
Pharmacy
• Garden Pharmacy
Information
562 657-4101
Refillsbyphone
562 657-4100
Onlinerefills
kp.org/rxrefill
Appts�/Msgs�
562 657-2424
Physical Therapy By referral only
Phonehours:M–F,7:30a�m�–5:30p�m�
Appts�/Msgs�
562 657-2823
Procedure Center
Appts�/Msgs�
562 657-4292
69
70 Garden Medical Offices
Speech Therapy/Speech Pathology
By referral only
Appts�/Info�
562 657-2720
TTY for the Hearing
or Speech Impaired
Appts�/Info�
10
800 800-7990
Gardena
Medical Offices
15446S�WesternAve�
Gardena,CA90249
Internal Medicine
Appts�/Msgs�(M–F,7a�m�–7p�m�;
closedholidays)
800 780-1230
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
By appointment only
Appointments
310 517-2935
Advice Nurse
Sa,Su,7a�m�–1p�m�) 800 780-1230
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
closedholidays)
800 780-1230
Allergy Injections By referral only
Officehours:W,1:30–4:30p�m�
closedholidays)
800 780-1230
Pediatrics
closedholidays)
800 780-1230
Diagnostic Imaging By referral only
Radiology,X-ray
SeeSouthBayMedicalCenter�
Information
888 956-1616
andservices�
Family Medicine
closedholidays)
800 780-1230
Gynecology
Optometry/Optical Center
KaiserPermanente�
Pharmacy
Information
310 217-5444
Refillsbyphone
310 217-5454
Onlinerefills
kp.org/rxrefill
Imperial Satellite Offices
Physical Therapy/Physical Medicine/
Occupational Therapy
By referral only
Appts�/Msgs�
310 517-4060
Hours:M–Th,8:30a�m�–3p�m�
and1–5p�m�)
310 517-2940
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Urgent Care
See SouthBayMedicalCenter�
Kaiser Permanente
• Optometry
closedholidays)
800 780-1230
• Optical Center
Eyeglasses
Information
310 217-5370
Website
kp2020.org
11
Imperial
Satellite Offices
Downey,CA90242
Business Services
Third-partybilling,Medicare,
andMedi-Cal
562 622-4190
Care Guidance Center
Information
562 622-3820
Providescasemanagementforthefrail
elderlyandhealtheducationservicesfor
eldersandtheirfamilies�
Sa,8:30a�m�–5p�m�
Information
562 622-4110
Health Education
Information
562 622-4150
Classes,literature,andaudiovisual
materialsonawiderangeofhealth,
nutrition,anddisease-relatedsubjects�
Home Health
Phonehours:7days,8:30a�m�–5p�m�
Information
888 215-4350
Hospice
Phonehours:7days,24hours
Information
888 215-4300
Long-term CareBy referral only
Information
562 622-3823
custodialnursinghomes�
71
72 Lomita Medical Offices
12
Lomita
Medical Offices
2081PalosVerdesDr�N
Lomita,CA90717
Psychiatry
Officehours:M–F,7a�m�–7p�m�;
Sa,8:30a�m�–12:30p�m�
Appts�/Msgs�
310 325-6542
Member Help Line
800 900-3277
andholidays
13
Long Beach
Medical Offices
3900E�PacificCoastHwy�
LongBeach,CA90804
Advice Nurse
Sa,Su,7a�m�–1p�m�) 800 780-1230
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy Injections By referral only
Officehours:Tu,F,1:30–4:30p�m�
closedholidays)
800 780-1230
Diagnostic ImagingBy referral only
Radiology,X-ray
Cancel/Msgs�
310 517-2957
• Mammography Self-referrals accepted
closedholidays)
800 780-1230
Family Medicine
closedholidays)
800 780-1230
Gynecology
Information
Operator
310 325-5111
Internal Medicine
closedholidays)
800 780-1230
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
By appointment only
Appointments
310 517-2935
closedholidays)
800 780-1230
KaiserPermanente�
Pediatrics
closedholidays)
800 780-1230
Lynwood Medical Offices
Information
888 956-1616
andservices�
Pharmacy
Information
562 986-2266
Refillsbyphone
562 986-2255
Onlinerefills
kp.org/rxrefill
Appts�/Msgs�
310 517-4060
and1–5p�m�)
310 517-2940
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Urgent Care
See SouthBayMedicalCenter�
Kaiser Permanente
• Optometry
closedholidays)
800 780-1230
• Optical Center
Eyeglasses
Information
562 986-2333
Website
kp2020.org
Volunteer Services
Forinformationandto
becomeavolunteer
310 517-2182
14
Lynwood
Medical Offices
3830MartinLuther
KingJr�Blvd�
Lynwood,CA90262
Advice Nurse
800 823-4040
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Family Medicine, Pediatrics
Information
310 604-5700
Information
888 956-1616
andservices�
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
73
74 Montebello Medical Offices
15
Montebello
Medical Offices
1550TownCenterDr�
Montebello, CA90640
Servicesatthisfacilityareprovided
inEnglish,Spanish,andseveral
Chinesedialects,including
CantoneseandMandarin�
Advice Nurse
800 780-1277
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Information
626 851-1011
Advice/Appts�/
Cancel/Msgs�
800 780-1277
Gynecology
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
SeeRadiology�
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Information
626 851-1011
800 780-1277
KaiserPermanente�
Information
888 956-1616
andservices�
Pharmacy
Hours:M–W,8:30a�m�–5:30p�m�;
Th,F,8:30a�m�–5:30p�m�
877 425-7616
Onlinerefills
kp.org/rxrefill
Radiology/Mammography
Appts�/Cancel
626 851-5130
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Kaiser Permanente
• Optometry
Information
323 724-7046
• Optical Center
Information
323 724-7046
800 780-1277
Website
kp2020.org
16
Norwalk
Medical Offices
Ste�400
Norwalk,CA90650
Psychiatry/School Problems Clinic
Clinichours:M–F,7a�m�–7p�m�;
Sa,8a�m�–noon
Phonehours:M–Th,7a�m�–6p�m�;
F,7a�m�–5p�m�
562 807-6100
Clinicforchildren,adolescents,and
youngadultstoage24�
Member Help Line
andholidays
800 900-3277
17
Orchard
Medical Offices
Downey,CA90242
Addiction Medicine
Appointmentsandwalk-insavailable
Appts�/Info�
562 657-2011
Member Help Line
800 900-3277
andholidays
Advice Nurse
800 823-4040
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy By referral only
Appointments
562 657-2626
Asthma Clinic By referral only
AdultAsthmaCareProgram
Phonehours:M,10a�m�–6:30p�m�;
Appointments
562 657-2236
Audiology Self-referrals accepted
Appts�/Info�
562 657-4500
HEARxconsultant
562 657-2898
Billing
See BusinessServicesunderImperial
SatelliteOfficesforthird-partybilling,
Medicare,andMedi-Cal�
See alsoOccupationalMedicinefor
workers’compensationbilling�
Blood Donor Center
Appts�/Info�
562 657-2800
Appointments
562 803-1331
Diabetes Clinic
closedholidays
800 823-4040
Diagnostic Imaging
SeeRadiology�
75
76 Orchard Medical Offices
Endocrinology By referral only
Sa,Su,7a�m�–1p�m�;closedholidays
800 823-4040
Family Medicine 1
Hours:M–F,8:30a�m�–4:30p�m�;
Nursevisithoursclosed
M–F,12:30–1:30p�m�
closedholidays
Appts�/Advice/
Cancel/Msgs�
800 823-4040
Family Medicine 2
F,8:30a�m�–4:30p�m�;
Nursevisithoursclosed
M–F,12:30–1:30p�m�
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
Gynecology
By referral only
Information
562 657-4500
Internal Medicine
closedholidays
Appts�/Msgs�
800 823-4040
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Hours:7days,7:30a�m�–6p�m�
closedholidays
Appts�/Info�
800 823-4040
Medical Requests/Medical Records/
Correspondence
Outpatient
Officehours:M,8a�m�–6p�m�;
Disabilities
562 777-2850
Generalcorrespondence 562 777-2850
Lifeinsurance
562 777-2853
Subpoenas
562 777-2852
Counseling
andassistance
562 657-2707
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Mental Health
SeePsychiatry�
Walk-inPaptest:M–F,7a�m�–5p�m�
After-hoursclinicsbyappt�only
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
injuries,illnesses,andworkers’
compensationbilling
F,9a�m�–5p�m�
Advice/Appts�/Cancel/
Info�/Msgs�
562 657-2200
Ophthalmology
KaiserPermanente�
Patient Business
Phonehours:M–F,8:30a�m�–7p�m�;
Sa,8:30a�m�–5p�m�
Eligibility
866 371-0044
PreadmissionsUnit
866 252-0073
Refunds
562 657-2603
Pediatrics
closedholidays
Appts�/Cancel/Msgs�/
Advice(24hours)
800 823-4040
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• Pharmacy—Main Pharmacy
Mainpharmacy,1stFloor
Information
562 657-2020
Refillsbyphone
800 776-1318
• Pharmacy—1st Floor
1stFloor
Information
562 657-2030
Refillsbyphone
562 657-2400
• Pharmacy—Pediatrics
3rdFloor
Information
562 657-2230
Refillsbyphone
562 657-2232
Psychiatry
Building4,Ste�206
Clinichours:M–Th,7a�m�–7p�m�;
F,7a�m�–5:15p�m�;
Sa,8a�m�–noon
F,7a�m�–5p�m�
562 807-6200
Foradults25andolder�Children,
adolescents,andyoungadultsto
age24,seeNorwalkMedicalOffices�
Member Help Line
andholidays
800 900-3277
Radiology
Appts�/Msgs�
562 461-3333
Pleasecallyourphysicianfor
testresults�
Rheumatology By referral only
Appts�/Msgs�
(M–F,7:30a�m�–5p�m�) 800 823-4040
Surgical Urgent Care By appointment
Forminorinjuries
BuildingD,Ste�120
Officehours:7days,9a�m�–8:30p�m�
closedholidays
Appointments
800 823-4040
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
77
78 Orchard Medical Offices
Urgent Care
By appointment only
Officehours:M–F,5–8:30p�m�;
Sa,Su,9a�m�–8:30p�m�
closedholidays
Advice/Appts�
800 823-4040
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Appts�/Cancel
562 657-4545
Kaiser Permanente
• Ophthalmology By referral only
BuildingB,Ste�112
18
Pasadena
Medical Offices
Pasadena,CA91107
kp.org/losangeles
Advice Nurse
Sa,7a�m�–noon)
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Hours:Tu,9a�m�–4:30p�m�;
Th,F,1–4:30p�m�
Information
626 583-2325
Hours:Th,1:30–5p�m�
Information
800 954-8000
Diagnostic Imaging
800 954-8000
• Bone Density
• Mammography
Family Medicine By appointment only
F,8:30a�m�–5p�m�;
Sa,8:30a�m�–noon
Information
800 954-8000
Gynecology
Laboratory
F,8:15a�m�–5p�m�;
Sa,8:15a�m�–noon;
closedSundayandholidays
Information
626 583-2326
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurse Clinic
Walk-ins and by appointment
Hours:M–F,8:30a�m�–4:30p�m�;
Information
800 954-8000
By appointment only
Appts�/Registration
800 954-8000
Pediatrics By appointment only
F,8a�m�–5p�m�;
Information
800 954-8000
Rosecrans Offices
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• Pasadena Foothill Pharmacy
F,8:30a�m�–5:30p�m�;
Sa,8:30a�m�–12:30p�m�
(Call48hoursinadvanceforrefills�)
• Refill Annex
470N�LakeAve�
Sa,8:30a�m�–2p�m�
(Call48hoursinadvanceforrefills�)
Podiatry By appointment only
Hours:Tu,1:30–5p�m�
Information
800 954-8000
Primary Care: Family Medicine,
Pediatrics
FamilyMedicinehours:
M–F,8:30a�m�–5p�m�;
Sa,8a�m�–noon
Pediatricshours:M–F,8:30a�m�–noon
and1:30–5p�m�
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Radiology By referral only
• X-ray
F,9a�m�–5p�m�;
Sa,9a�m�–noon
Information
800 954-8000
TTY for the Hearing
or Speech Impaired
CaliforniaRelayService
711
19
Rosecrans Offices
Bellflower,CA90706
Human Resources
Information
JobLine
562 461-4242
562 461-6909
Kaiser Permanente
• OphthalmologyBy referral only
Appointments
562 461-3084
• Optometry
Sa,7:30a�m�–3:30p�m�
Appointments
562 461-3084
• Optical Center
F,8:30a�m�–5:30p�m�;
Sa,7:30a�m�–3:30p�m�
Information
562 461-6981
79
80 San Dimas Medical Offices
20
San Dimas
Medical Offices
1255W�ArrowHwy�
SanDimas,CA91773
Advice Nurse
800 780-1277
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeMammographyandRadiology�
BuildingA
Information
626 851-1011
Advice/Appts�/
Cancel/Msgs�
800 780-1277
Gynecology
Laboratory
BuildingA
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Information
626 851-5130
BuildingB
Information
626 851-1011
Advice/Appts�/
Cancel/Msgs�
800 780-1277
Ophthalmology/Optometry/
Optical Center
KaiserPermanente�
Information
888 956-1616
andservices�
Pharmacy
BuildingB
F,8:30a�m�–5:30p�m�
866 319-4268
Onlinerefills
kp.org/rxrefill
Radiology
BuildingB
Information
626 851-5130
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Kaiser Permanente
BuildingB
909 394-5370
• Optometry
909 394-5370
• Optical Center
909 394-5370
Website
kp2020.org
NORMANDIE NORTH
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South Bay
Medical Center
Emergency services
HarborCity,CA90710
(Mailingaddress)
Emergency
Hospital
Emergencyentranceisonthesoutheast
cornerofPacificCoastHwy�and
NormandieAve�
Hours:7days,24hours
Information
Hospitalizedpatients
TTYforthehearing/
speechimpaired
Poison Control
310 325-5111
800 800-7990
800 222-1222
Someservicesarealsoavailableat
thefollowinglocations:
• Lakeside Medical Office Building
(Mailingaddress)
• Normandie North Medical
Office Building
• Normandie South Medical
Office Building
• Pacific Coast View
• Parkview Medical Office Building
Ournewparkingstructure,located
atthecornerofVermontAve�and
PacificCoastHwy�,isnowopenand
providesconvenientparkingfor
patientsvisitingtheLakesideand
ParkviewMedicalOfficeBuilding�
Shuttleserviceisavailable�
81
82 South Bay Medical Center
Advice Nurse
Sa,Su,7a�m�–1p�m�) 800 780-1230
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Audiology
ParkviewMedicalOfficeBuilding
3rdFloor
Appts�/Msgs�(M–F8a�m�–noon
and1–5p�m�)
310 517-2940
HEARxWest
hearingconsultant
310 517-4347
After-hours Care
• Adult Medicine
NormandieNorthMedical
OfficeBuilding
3rdFloor
Officehours:M–F,5:45–8:30p�m�;
Sa,Su,andholidays,
9:45a�m�–6:30p�m�
closedholidays)
800 780-1230
• Pediatrics
OfficeBuilding
2ndFloor
Officehours:M–F,6–9p�m�;
Sa,Su,andholidays,
9a�m�–7:45p�m�
closedholidays)
800 780-1230
Breastfeeding Clinic
By appointment only
OfficeBuilding
1stFloor,Pediatrics
310 517-4300
Allergy
LakesideMedicalOfficeBuilding
• Allergy Shots
OfficeHours:M,Th,F,1:30–4:15p�m�;
Tu,8:45–11:15a�m�;
noshotsonWednesday
closedholidays)
800 780-1230
closedholidays)
800 780-1230
Cosmetic Services
310 257-6231
Theseservicesareprovidedonafeefor-servicebasisandarenotcovered
underyourKaiserPermanentehealth
benefits�Pleasecalltheabovenumber
forinformationonfees�
closedholidays)
800 780-1230
Diagnostic Imaging
Mammography,radiology,X-ray
• Main Hospital
By referral only
PacificCoastHwy�
parkinglot5entrance
Appts�(M–F,8a�m�–8p�m�;
Sa,Su,
8:30a�m�–8p�m�)
310 517-2957
or 310 517-2956
Generalandspecializedradiology
services,CTscan,mammography,
MRI,PETscan,andultrasound�
• Normandie North Medical
Office Building
X-ray by referral only
Mammographyhours:
M–Th,7a�m�–8p�m�,
byappointmentonly
X-rayhours:M–F,9a�m�–10p�m�
Appointments
800 780-1230
Cancel/Info�/Msgs�
310 517-3662
• Parkview Medical Office Building
X-ray by referral only
310 517-2795
Discharge Planning
MainHospital,1stFloor
Officehours:8a�m�–5p�m�
Phone(7days,24hours) 310 517-2155
Sa,8:30a�m�–5p�m�
Information
562 622-4110
closedholidays)
800 780-1230
Family Medicine
OfficeBuilding
closedholidays)
800 780-1230
2ndFloor
Appts�/Cancel
(M–F,8:30a�m�–5p�m�) 310 257-6330
Advice/Questions(M–F,7a�m�–7p�m�;
closedholidays)
800 780-1230
Genetics Referral preferred
OfficeBuilding
Appts�/Msgs�
(M–F,9a�m�–5p�m�)
310 517-2898
Geriatrics By referral only
NormandieSouthMedical
OfficeBuilding
Information
310
• Cognitive Assessment
Program Clinic
Appts�/Cancel
310
Information
310
Messages
800
517-4414
517-3563
517-4414
780-1230
Gift Shop
Hospital
subjecttovolunteeravailability
Information
310 517-2185
83
By referral only
and1–5p�m�)
310 517-2940
Health Education
SeeCarsonMedicalOffices�
Hearing
SeeAudiologyandHEARxWest
HearingCareCenter�
ThePromenade
19800HawthorneBlvd�
Torrance,CA90503
after-hoursandweekends,
byappointmentonly
Information
310 371-7984
Home Health
Downey,CA90242
Information
888 215-4350
Hospice
Downey,CA90242
Information
888 215-4300
Human Resources
NormandieSouthMedical
OfficeBuilding
Information
310 517-3638
Infectious Disease By referral only
closedholidays)
800 780-1230
Infusion Center By referral only
Officehours:M–F7:30a�m�–6p�m�
Phonehours:M–F7:30a�m�–6p�m�
310 517-2688
Integrated Pain Management
By referral only
closedSa,Su,andholidays�
Information
310 517-5310
Internal Medicine
closedholidays)
800 780-1230
Interventional Pain By referral only
closedSa,Su,andholidays�
Information
310 517-2698
Laboratory
• Hospital, 1st Floor
Hours:M–F,8:30a�m�–5:30p�m�;
closedSa,Su,andholidays
• Normandie North
Hours:7days,7a�m�–10p�m�;
closedholidays
Information
310 517-2620
Results(24hours)
888 4 KPTEST
(888 457-8378)
Checkmostlabresultsonline
at kp.org�Routinelaboratory
servicesalsoavailableatGardena
andLongBeachMedicalOffices�
Information
310 517-4107
custodialnursingfacilities�
Medical Center Business
PacificCoastView,2ndFloor
Phone
310 517-2681
Patientbillingresolution 800 201-2123
NormandieSouth
Counselingand
assistance
310 517-4137
After-hoursinformation 310 325-5111
Member Services
NormandieSouth
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
closedholidays)
800 780-1230
OfficeBuilding
and1–5p�m�)
310 517-2645
OfficeBuilding
closedholidays)
800 780-1230
Pregnancytestresults
800 780-1230
• Urgent Obstetrics Care after 5 p.m.
Pregnantwomen20weeksormore
shouldgototheDeliveryand
LaborroomintheVermontPavilion,
2ndFloor,orcall(310) 257-6921.
Pregnantwomenlessthan20weeks
call (310) 325-5111orgotothe
EmergencyDepartment�
OfficeBuilding
1stFloor
Appts�/Msgs�
310 517-3739
Officehours:M–F,8a�m�–4:30p�m�
closedholidays)
800 780-1230
Optical Center
KaiserPermanente�
85
Orthopedics/Podiatry By referral only
Hospital,NormandieAve�entrance
Parkinglot2or3
Appts�/Msgs�(M–F8a�m�–noon
and1–5p�m�)
310 517-2940
Pediatrics
OfficeBuilding
closedholidays)
800 780-1230
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• 24-hour Pharmacy
OfficeBuilding
Information
310 517-3905
Refillsbyphone
310 517-3900
• Lakeside Pharmacy
Information
310 517-2532
Refillsbyphone
310 517-4334
• Parkview Pharmacy
Information
310 517-2546
Refillsbyphone
310 517-2484
Physical Medicine/Physical Therapy/
By referral only
Parkinglot2or3
Appts�/Info�/
Cancel/Msgs�
310 517-4060
• Oak Street Physical Therapy
2040WestPacificCoastHwy�
Lomita,CA90717
Appts�/Msgs�
310 257-6403
Pulmonology By referral only
closedholidays)
800 780-1230
Release of Records
Hospital,1stFloor
(VermontAve�entrance)
Information
310 517-2905
• Disability/Family leave
Hours:M–F,8:30a�m�–noon
and1:30–4:30p�m�
Information
310 257-5303
closedholidays)
800 780-1230
Speech Pathology By referral only
and1–5p�m�)
310 517-2940
Torrance Medical Offices
SurgeryBy referral only
GeneralSurgery
Appts�/Msgs�
310 517-2727
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Urgent Care
SeeAfter-hoursCare�Forurgentcare
afterthesehours,call (310) 325-5111.
UrologyBy referral only
and1–5p�m�)
310 517-2940
Kaiser Permanente
and1–5p�m�)
310 517-2940
• Optometry
Officehours:M–Th,7:30a�m�–7p�m�;
F,7:30a�m�–6p�m�;
closedholidays)
800 780-1230
• Optical Center
F,7:30a�m�–6p�m�;
Sa,8a�m�–3:30p�m�
closedholidays)
800 780-1230
Eyeglasses/
Opticaldispensing
310 517-2617
Website
kp2020.org
Volunteer Services
Hospital
subjecttovolunteeravailability
Forinformationand
tobecomeavolunteer 310 517-2185
22
Torrance
Medical Offices
20790MadronaAve�
Torrance,CA90503
Advice Nurse
Sa,Su,7a�m�–1p�m�) 800 780-1230
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Radiology,X-ray
Hours:M–W,8:30a�m�–6:30p�m�;
Th,F,8:30a�m�–5p�m�
Advice/Appts�/
310 517-2957
• Mammography
F,9a�m�–2:30p�m�
Information
310 517-2935
Family Medicine
Officehours:M–W,8:30a�m�–6:30p�m�;
Th,F,8:30a�m�–5p�m�
closedholidays)
800 780-1230
Gynecology
87
88 Torrance Medical Offices
Internal Medicine
Th,F,8:30a�m�–5p�m�
closedholidays)
800 780-1230
Laboratory
Hours:M–W,8:30a�m�–6:30p�m�;
Th,F,8:30a�m�–5p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
By appointment only
Appointments
310 517-4137
Th,F,8:30a�m�–5p�m�
closedholidays)
800 780-1230
Pediatrics
Th,F,8:30a�m�–5p�m�
closedholidays)
800 780-1230
Information
888 956-1616
andservices�
Pharmacy
Hours:M–W,8:30a�m�–7p�m�;
Th,F,8:30a�m�–5:30p�m�
Information
310 781-2522
Refillsbyphone
310 781-2520
Onlinerefills
kp.org/rxrefill
Hours:W,Th,8:30a�m�–5p�m�
and1–5p�m�)
310 517-2940
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Urgent Care
SeeSouthBayMedicalCenter�
23
West Covina
Behavioral
Health Offices
WestCovina,CA91790
Addiction Medicine
Officehours:M–Th,9a�m�–8:30p�m�;
F,9a�m�–5p�m�;
walk-inservicesavailable
Phonehours:M–Th,8:30a�m�–8p�m�;
F,8:30a�m�–6p�m�
Newappts�/Info�
626 856-3045
Member Help Line
andholidays
800 900-3277
West Covina Mental Health
• Psychiatry
1502W�CovinaPkwy�
F,7a�m�–5:30p�m�;
Sa,8a�m�–noon
Information
626 960-4844
New/Routineappts�
626 960-4844
Emergencyappts�
626 960-4846
Crisisintervention,and
couples,family,group,and
individualcounseling�
Member Help Line
andholidays
800 900-3277
Whittier Medical Offices
24
West Covina
Medical Offices
1249SunsetAve�
WestCovina,CA91790
25
Whittier
Medical Offices
Whittier,CA90602
Advice Nurse
800 780-1277
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Advice Nurse
800 823-4040
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
Diabetes Retinal Screening
and1:30–4p�m�
562 907-3413
or 800 823-4040
Family Medicine
Advice/Appts�/
Cancel/Msgs�
800 780-1277
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
866 319-4269
Onlinerefills
kp.org/rxrefill
Radiology
Information
626 851-5130
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Diagnostic Imaging
SeeRadiology�
Family Medicine
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
Gynecology
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
Laboratory
F,8:45a�m�–12:45p�m�
and1:30–5p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
89
90 Whittier Medical Offices
Mammography
and1:30–5p�m�
Information
800 823-4040
Appointments
562 907-3496
Optometry
KaiserPermanente�
Pediatrics
closedholidays
Advice/Appts�/
Cancel/Msgs�
800 823-4040
Information
888 956-1616
andservices�
Pharmacy
Hours:M,Tu,8:45a�m�–7p�m�;
W,Th,F,8:45a�m�–5p�m�
Information
562 907-3510
Refillsbyphone
562 907-3514
Onlinerefills
kp.org/rxrefill
Radiology
and1:30–5:30p�m�
closedholidays
Information
800 823-4040
TTY for the Hearing
or Speech Impaired
Appts�/Info�
800 800-7990
Kaiser Permanente
• Optometry
closedsecondTuesdayofeach
month,noon–2p�m�
Appts�/Info�
562 461-3084
92
Inland Empire and Coachella Valley
Using the facility
listings
generallylist:
➞ Location
➞ Hours
➞ Phonenumbers
facilitiesintheInlandEmpirearea
arelistedalphabetically�Affiliated
providersintheCoachellaValley
areaarealsolistedalphabetically
inaseparatesection�
➞ Look it up by facility number. Each
theFontanaMedicalCenteris
5 onthemap(page94),in
theaddressesanddirections
Medical centers
Medical offices
Affiliated hospitals
Affiliated specialty facilities
93
Inland-Coachella overvie
Inland Empire area map
7
Victorville
Apple Valley
18
13 8
15
Wrightwood
Hesperia
39
Lake
Arrowhead
138
Rancho
Cucamonga
Claremont
210
Upland
83
8
10
Montclair
11
Pomona
2
15
210
215
210
30
24
6
14
17
22
Colton
Fontana 5
10
21 San
Bernardino
30
19
3
Ontario 15
10
215
Redlands
60
Chino
Riverside
60
71
142
57
91
71
10
Corona
20
16
1
60
25
13
4
91
12
Moreno
Valley
241
215
57
15
241
Sun City
5
55
Wildomar
405
241
15
73
N
9
26
18
Murrieta
Temecula 23
Fontana area map
7TH ST
7
DEL ROSA AVE
PARK AVE
Victorville
PALMDALE RD
SS
IO
N
BL
VD
CALIFORNIA ST
WATERMAN AVE
HAVEN AVE
19
Y
3
VE
15
22
215
60
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Redlands
MOUNTAIN VIEW
SLOVER AVE
E PHILADELPHIA ST
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21
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10
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Ontario
14
5
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ERN
MOUNTAIN AVE
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Fontana
17
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RANDALL AVE
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CENTRAL AVE
SAN BERNARDINO ST
6
San
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LAUREL ST
Upland
DATE PL
E
66
11
2
15
SIERRA AVE
FOOTHILL BLVD
8
Pomona
215
24
RED OAK AVE
W SAN JOSE ST
30
Rancho
Cucamonga
Claremont
COLLEGE AVE
INDIAN HILL BLVD
210
15
71
Riverside
91
Norco
60
215
91
N
Corona
Inland Area – Riverside
95
Riverside area map
ATE
ED
San Bernardino
15
PL
DEL ROSA AVE
30
215
Fontana
10
215
Highgrove
60
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MA
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215
12
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CLINTON KEITH RD
Wildomar
26
MEDICAL CENTER DR
18 Murrieta
GS
MURRIETA HOT SPRIN
15
ON
Temecula
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MA
AVE
N
9
HANCOCK AVE
15
INLAND
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MAIN ST
13
RR
SIE
91
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MORENO BEACH DR
1
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91
16
10
Moreno Valley
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CANYON CREST DR
La Sierra
215
23
RD
Addresses and
directions
1
5
Emergency services
9961SierraAve�
Fontana,CA92335
Canyon Crest
Mental Health Offices
From the 10 Fwy.:ExitatSierraAve�
andgonorthtoValleyBlvd�Turn
rightonValleyBlvd�Thehospitalwill
beontheleft,onthenortheast
cornerofSierraAve�andValleyBlvd�
5225CanyonCrestDr�
Building100,Ste�103
Riverside,CA92507
LocatednorthofCentralAve�and
westofHwy�60,intheCanyonCrest
TownCenter�
2
➞ Palm Court I
17296SloverAve�
Fontana,CA92337
Chino Medical Offices
➞ Palm Court II
17284SloverAve�
Fontana,CA92337
11911CentralAve�
Chino,CA91710
From the 60 Fwy.:ExitCentralAve�
ThefacilityislocatedintheChino
CountyFairMall,2blocksnorthof
the60Fwy�
3
Colton Medical Offices
From the 10 Fwy.: ExitatSierraAve�
andgosouth,turnleftonSlover
Ave�,thenleftatthesecondlight�
6
4
Locatedonthesouthwestcorner
ofSierraAve�andRandallAve�
7
LocatedonKelloggAve�,southof
MagnoliaAve�
High Desert Medical Offices
14011ParkAve�
Victorville,CA92392
LocatedatParkAve�and
PalmdaleRd�
Corona Medical Offices
2055KelloggAve�
Corona,CA92879
Fontana Mental Health Offices
9310SierraAve�
Fontana,CA92335
789E�CooleyDr�
Colton,CA92324
From the 10 Fwy.:ExitatMount
VernonAve�andgosouthto
E�CooleyDr�Turnlefton
E�CooleyDr�Thefacilityis
ontheleft�
Fontana Medical Center
8
Indian Hill Medical Offices
250W�SanJoseSt�
Claremont,CA91711
Locatedonthesouthsideof
W�SanJoseSt�,betweenIndianHill
Blvd�andCollegeAve�
9
Inland Valley Medical Center
15
36485InlandValleyDr�
Wildomar,CA92595
2295S�VineyardAve�
Ontario,CA91761
ThisisacontractedPlanfacility�
TheEmergencyDepartmentatthis
facilityisnotappropriateforurgent
care�UseoftheEmergency
Departmentforurgentcaremaynot
bepaidbyKaiserPermanente�
10
New hospital and medical offices
scheduled to open 2011.
From the 60 Fwy.:ExitVineyardAve�
andgonorth�TurnrightatRaymond
KayWay�
➞ Ontario Ambulatory SurgiCenter
Ontario,CA91761
Magnolia Village
10917MagnoliaAve�
Riverside,CA92505
LocatedonthecornerofMagnolia
Ave�andBurgeAve�,between
SkofstadSt�andParkSierraDr�
11
16
LocatedonPolkSt�,onthenortheast
cornerofMagnoliaAve�
17
Locatedonthenorthsideof
SanBernardinoSt�,justeastof
CentralAve�
12
13
LocatednortheastofRedOakSt�
andArrowRte�
18
Rancho Springs Medical Center
27300IrisAve�
MorenoValley,CA92555
25500MedicalCenterDr�
Murrieta,CA92562
Moreno Valley Medical Offices
TheEmergencyDepartmentat
thisfacilityisnotappropriatefor
urgentcare�UseoftheEmergency
Departmentforurgentcaremay
notbepaidbyKaiserPermanente�
12815HeacockSt�
Locatedonthewestsideof
HeacockSt�,atFirAve�
14
Rancho Cucamonga
Medical Offices
10850ArrowRte�
RanchoCucamonga,CA91730
Moreno Valley Community
Hospital
Emergency services
Polk Street Offices
10689MagnoliaAve�
Riverside,CA92505
Montclair Mental Health Offices
5330SanBernardinoSt�
Montclair,CA91763
Ontario Vineyard
Medical Offices
Ontario Mental Health Offices
3330CenterLakeDr�
Ontario,CA91761
From the 10 Fwy.:ExitHaven
Ave�andturnleft�Turnrighton
GuastiRd�andthenturnright
onCenterLakeDr�Themedical
officeswillbeontheleft�
19
Redlands Medical Offices
1301CaliforniaSt�
Redlands,CA92374
From the 10 Fwy. Redlands:Exit
CaliforniaSt�andgonorthpast
LugoniaAve�Themedicalofficesare
locatedonthenorthwestcornerof
CaliforniaSt�andLugoniaAve�
97
20
Riverside Medical Center
23
Emergency services
27309MadisonAve�
Temecula,CA92590
➞ Hospital
LocatedwestoftheI-15Fwy�at
theWinchesterRd�exit�
➞ Medical Office Buildings 1 and 2
➞ Park Sierra Medical Offices
10800MagnoliaAve�
Riverside,CA92505
24
San Bernardino Medical Offices
From the 10 Fwy.:ExitEuclidAve�
andgonorthtoFoothillBlvd�Turn
rightonFoothillBlvd�
From the 210 Fwy.:ExitCampus
Ave�andgosouthtoFoothillBlvd�
TurnleftonFoothillBlvd�
25
LocatedonVanBurenBlvd�,3blocks
northwestofMagnoliaAve�
DelRosaAve�andDatePl�
San Bernardino
Mental Health Offices
325W�HospitalityLn�,Ste�312
SanBernardino,CA92408
LocatedwestofWatermanAve�,at
theintersectionofHospitalityLn�
andSunwestCt�
Van Buren Offices
3951VanBurenBlvd�
Riverside,CA92503
1717DatePl�
22
Upland Medical Offices
Upland,CA91786
From the 91 Fwy., east or west:Take
theLaSierraAve�exit,going
northwestontoLaSierraAve�Turn
rightonMagnoliaAve�Thehospital
isontheright,onthecornerof
MagnoliaAve�andParkSierraDr�
TheemergencyentranceisoffPolk
St�,1blockeastofParkSierraDr�
21
Temecula
Medical Offices
26
Wildomar
Medical Offices
Wildomar,CA92595
LocatedeastofInlandValley
RegionalMedicalCenter�
Chino Medical Offices
1
Canyon Crest
Mental Health
Offices
5225CanyonCrestDr�
Building100,Ste�103
Riverside,CA92507
Psychiatry
• Adult, child, and adolescent
Hours:M,Tu,7a�m�–9p�m�;
W,7a�m�–7p�m�;
Th,7a�m�–9p�m�;
F,7a�m�–5p�m�
951 248-4000
Emergency
951 248-4000
Refillsbyphone
951 353-4045
Member Help Line
andholidays
800 900–3277
2
Chino
Medical Offices
11911CentralAve�
Chino,CA91710
Advice Nurse
Sa,7–11:30a�m�)
888 750–0036
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Family Medicine,
Internal Medicine, Pediatrics
Appts�/Cancel/
Info�/Msgs�
888 750-0036
Laboratory
Appts�/Cancel/
Info�/Msgs�
888 750-0036
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
866 342-2824
Onlinerefills
kp.org/rxrefill
Radiology
Appts�/Info�
888 750-0036
Treatment Nurse Walk-ins only
Hours:M–F,8:30–11:30a�m�
and1:30–4:30p�m�
Information
888 750-0036
TTY for the Hearing
or Speech Impaired
711
99
100 Colton Medical Offices
3
Colton
Medical Offices
789E�CooleyDr�
Colton,CA92324
Advice Nurse
Sa,7–11:30a�m�)
888 750–0036
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Info�/Msgs�
888 750-0036
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
KaiserPermanente�
Information
888 956-1616
andservices�
Pharmacy
866 342-2805
Onlinerefills
kp.org/rxrefill
Radiology
Appts�/Info�
888 750-0036
Hours:M–F,8:30–11:30a�m�
and1:30–4:30p�m�
Information
888 750–0036
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
• Optometry/Optical Center
Eyeglasses
Opticaldispensing
909 370–6010
Appointments
888 750–0036
Website
kp2020.org
4
Corona
Medical Offices
2055KelloggAve�
Corona,CA92879
Advice Nurse
Sa,Su,7a�m�–6p�m�) 866 9THRIVE
(866 984-7483)
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Hours:M–F,9a�m�–noon
and1:30–5p�m�
Information
951 898-7025
Family Medicine
Officehours:M–F,8:30a�m�–noon
and1:30–5p�m�
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951 898-7025
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951 898-7035
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866 9THRIVE
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888 956-1616
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866 370–1941
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800 900–3277
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711
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866 9THRIVE
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or 866 9THRIVE
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Fontana Medical Center (hospital and medical offices)
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9961SierraAve�
Fontana,CA92335
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MedicalOfficeBuilding3
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909 427-5000
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Hospitaloperator
909 427-5000
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800 222-1222
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• Chemical Dependency
17046MarygoldAve�,Building5
Hours:7days,24hours
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909 427-5128
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andholidays
800 900–3277
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909 427-7162
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909 609-2008
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hearingconsultant
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17284SloverAve�
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909 609-3260
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909 609-3131
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866 399-7696
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909 609-3131
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909 609-3208
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909 427-3914
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PalmCourtII
17284SloverAve�
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909 609-3700
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909 609-2008
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HearingCareCenters�
byappointmentonly
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16771ValleyBlvd�
Fontana,CA92335
Information
909 854-8569
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416AutoCenterDr�
Claremont,CA91711
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909 626-4617
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PalmCourtI
17296SloverAve�
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909 609-3800
909 609-3360
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17284SloverAve�
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909 609-3800
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17284SloverAve�
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909 609-3838
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909 427-5191
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English
800 464-4000
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800 788-0616
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909 427-3917
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909 427-7885
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909 427-3170
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909 609-3200
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909 609-3325
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909 609-3222
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serviceoffice
909 609-3252
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888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
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PalmCourtI
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2ndFloor
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909 427-3945
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909 427-7885
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909 609-3000
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866 454-3485
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909 609-2008
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909 688-6548
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909 427-6984
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Volunteer Services
Forinformationand
tobecomeavolunteer 909 427-7150
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9310SierraAve�
Fontana,CA92335
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866 205-3595
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800 900–3277
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Victorville,CA92392
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888 4 KPTEST
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909 427-7885
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888 750–0036
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711
110 Indian Hill Medical Offices
8
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250W�SanJoseSt�
Claremont,CA91711
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888 4 KPTEST
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866 342-2806
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888 750–0036
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9
711
Inland Valley
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Wildomar,CA92595
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10
951 677-9773
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Magnolia Village
10917MagnoliaAve�
Riverside,CA92505
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11011SkofstadSt�
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951 353-6960
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SkofstadBuilding
11011SkofstadSt�
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totheEmergencyDepartment
Information
951 353-6960
Moreno Valley Community Hospital 111
Home Health Agency By referral only
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951 358-2600
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Hours:Sa,Su,holidays,
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951 353-2000
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Information
951 358-2664
11
Montclair
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5330SanBernardinoSt�
Montclair,CA91763
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866 205-3595
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andgrouppsychotherapy;
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andholidays
800 900–3277
12
Moreno Valley
Community
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27300IrisAve�
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888 956-1616
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711
112 Moreno Valley Medical Offices
13
Moreno Valley
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12815HeacockSt�
Addiction Medicine
F,8:30a�m�–5p�m�;
951 601-6174
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andholidays
800 900–3277
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866 9THRIVE
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951 601-6166
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866 9THRIVE
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951 488-0479
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866 9THRIVE
(866 984-7483)
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Information
951 601-6066
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Information
951 353-4000
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866 9THRIVE
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888 956-1616
andservices�
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Onlinerefills
kp.org/rxrefill
• 1st Floor Pharmacy
Information
866 370–1908
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951 601-6000
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866 370–1909
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951 601-6229
Hours:M–F,8:30a�m�–12:30p�m�
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951 602-4229
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711
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866 9THRIVE
(866 984-7483)
• Optical Center
Eyeglasses
Information
951 601-6107
866 9THRIVE
(866 984-7483)
Website
kp2020.org
14
Ontario
Mental Health
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3330CenterLakeDr�
Ontario,CA91761
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866 205-3595
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andcrisisinterventionforadults,
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800 900–3277
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15
Ontario Vineyard
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Ontario,CA91761
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909 609-2008
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888 750–0036
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Sa,8a�m�–noon
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888 956-1616
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Sa,9a�m�–noon
866 450–4944
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866 454-3485
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909 427-6463
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909 427-7885
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909 609-2008
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Radiation Therapy Center
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909 427-3914
RN Treatment Room Walk-ins only
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888 750–0036
Speech Therapy By referral only
Appts�/Info�
909 609-2008
(M–F,7a�m�–7p�m�)
909 609-2008
Advice
(M–F,8a�m�–4:30p�m�) 909 609-2008
After-hoursadvice
888 KPONCALL
(888 576-6225)
TTY for the Hearing
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711
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Sa,9a�m�–noon
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Kaiser Permanente
• Optometry
Appts�/Info�
888 750–0036
• Optical Center
Eyeglasses
OpticalDispensing
909 724-2177
Website
kp2020.org
16
Polk Street Offices
10689MagnoliaAve�
Riverside,CA92505
Mailingaddress:
10800MagnoliaAve�
Riverside,CA92505
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Ste�7
Information
951 353-4470
Fax
951 353-4077
Disabilityandlifeinsuranceforms/
requestsformedicalrecords�
Physical Therapy Gym
Ste�2
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W,2:30–5:30p�m�;
Th,10a�m�–12:30p�m�
and3:30–5:30p�m�
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951 353-3224
116 Rancho Cucamonga Medical Offices
17
Rancho
Cucamonga
Medical Offices
10850ArrowRte�
RanchoCucamonga,CA91730
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888 750–0036
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888 KPONCALL
(888 576-6225)
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Cancel/Reschedule
888 750–0036
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888 750–0036
Results(24hours)
888 4 KPTEST
(888 457-8378)
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888 750–0036
Optical Center
KaiserPermanente�
Information
888 956-1616
andservices�
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866 342-2822
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kp.org/rxrefill
Forrefills,call72hoursinadvance�
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888 750-0036
Hours:M–F,8:30–11:30a�m�
and1:30–4:30p�m�
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888 750–0036
TTY for the Hearing
or Speech Impaired
711
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• Ophthalmology
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888 750-0036
Eyeglasses
Opticaldispensing
909 477-3886
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888 750–0036
Website
kp2020.org
Redlands Medical Offices 117
18
Rancho Springs
Medical Center
25500MedicalCenterDr�
Murrieta,CA92562
KaiserPermanente�
Hours:7days,24hours
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Information
951 696-6161
951 696-6000
19
Redlands
Medical Offices
1301CaliforniaSt�
Redlands,CA92374
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Sa,7–11:30a�m�)
888 750–0036
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Sa,Su,24hours) 888 KPONCALL
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Sa,7–11:30a�m�
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888 750–0036
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888 750–0036
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888 4 KPTEST
(888 457-8378)
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KaiserPermanente�
Information
888 956-1616
andservices�
118 Redlands Medical Offices
Pharmacy
866 214-7583
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kp.org/rxrefill
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909 427-3945
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909 427-7885
Radiology
Sa,7–11:30a�m�
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888 750-0036
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888 750–0036
TTY for the Hearing
or Speech Impaired
711
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• Ophthalmology
Sa,7–11:30a�m�
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888 750-0036
Eyeglasses
Opticaldispensing
909 809-3070
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888 750–0036
Website
kp2020.org
Riverside Medical Center 119
Riverside Medical Center (hospital and medical offices)
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Riverside
Medical Center
Emergency services
Hospital
ParkSierra
10800MagnoliaAve�
Riverside,CA92505
kp.org/riverside
Emergency
EntranceonPolkSt�
Hours:7days,24hours
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Hours:7days,24hours
Medicalcenteroperator
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FromHemet
FromMorenoValley
951
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951
951
353-2000
674-5926
652-0337
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800 222-1222
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ParkSierraMedicalOfficeBuilding
1stFloor
Officehours:
7days,8:30a�m�–10p�m�;
noappointmentnecessary
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866 9THRIVE
(866 984-7483)
• KPOnCall
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(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
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TTY for the Hearing
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Information
951 353-3005
120 Riverside Medical Center
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(866 984-7483)
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888 KPONCALL
(888 576-6225)
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Tu,1:30–7:30p�m�;
F,9–11:45a�m�
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951 353-4413
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4thFloor,4J
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951 353-4310
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Building2,5thFloor
Hours:8:30a�m�–4:30p�m�
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866 9THRIVE
(866 984-7483)
Continuing Care By referral only
closedSa,Su,andholidays,
after-hourcallswillbereturnedthe
nextbusinessday
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951 358-2608
3rdFloor,3K
F,8:30a�m�–noon
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866 9THRIVE
(866 984-7483)
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951 353-4000
• Park Sierra Medical Office Building
1st Floor
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866 9THRIVE
(866 984-7483)
• After-hours Clinic
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Genetics
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Info�/Msgs�
951 353-3494
Head and Neck Surgery/Audiology
By referral only
866 9THRIVE
(866 984-7483)
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See AudiologyandHEARxWest
RiversideHEARx
3832LaSierraAve�
Riverside,CA92505
Hours:M–F,9a�m�–5p�m�;after-hours
andweekends,byappointmentonly
Information
951 637-3722
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PolkStreetOffices
10689MagnoliaAve�
Information
951 353-4470
Internal Medicine
Advice/Appts�/
Cancel/Msgs�
866 9THRIVE
(866 984-7483)
Areferralisnecessaryfor
subspecialtiescardiology,
endocrinology,gastroenterology,
hematology/oncology,infectious
disease,nephrology,pulmonary,
andrheumatology�
• Cardiac Rehabilitation
By referral only
• Cardiodiagnostic Laboratory
By referral only
EKG,echocardiography,Holter
monitoring,treadmill
866 9THRIVE
(866 984-7483)
CardiodiagnosticNurse
messageline
951 353-4842
Labor and Delivery/
Family Care Center
Hours:7days,24hours
LaborandDeliveryadvice/
Emergency
951 353-3160
FamilyCareCenter
951 353-3300
Laboratory
Lowerlevel
Information
951 353-4055
Results(24hours)
888 4 KPTEST
(888 457-8378)
at kp.org�
4thFloor
Information
951 353-5181
Results(24hours)
888 4 KPTEST
(888 457-8378)
at kp.org�
2ndFloor
Information
951 353-4455
Results(24hours)
888 4 KPTEST
(888 457-8378)
at kp.org�
Mammography
1stFloor
Appointmenthours:7:30a�m�–5:30p�m�
Walk-inhours:8a�m�–5:30p�m�
Walk-inmammogramsavailable,
noappointmentnecessary�
951 353-4444
Member Services
2ndFloor
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
MedicalOfficeBuilding1,4thFloor,4F
Info�/Msgs�
866 9THRIVE
(866 984-7483)
Appts�/Cancel/
Info�/Msgs�
951 353-4000
Advice
951 353-4085
MedicalOfficeBuilding2,3rdFloor
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Cancel/Msgs�
866 9THRIVE
(866 984-7483)
After-hoursadvice
888 KPONCALL
(888 576-6225)
(Kaiser On–the-Job®)
Module4J,4thFloor
951 353-4322
Optical Center
KaiserPermanente�
Appts�/Cancel/Info�/Msgs�866 9THRIVE
(866 984-7483)
Outside Referral
By referral only
300PromenadeAve�
Corona,CA92879
Information
951 271-5031
Info�/Msgs�
866 9THRIVE
(866 984-7483)
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• Riverside Medical Center
Hours:7days,24hours
Information
951 353-4045
Refillsbyphone
951 353-4050
4thFloor
1stFloorPharmacy
2ndFloorPharmacy
951 353-4670
Cancellations
951 353-4659
Physical and Occupational Therapy
By referral only
951 353-4670
Cancellations
951 353-4659
Appts�/Cancel/Info�/Msgs�866 9THRIVE
(866 984-7483)
3rdFloor,3I
951 353-4474
chronicdiseasessuchasdiabetes,high
bloodpressure,osteoporosis,andhigh
cholesterol�Someservicesmayrequire
areferral�
Pulmonary Function Lab
By referral only
Pulmonaryfunction
testing
951 353-4002
Radiology
Social Services
Information
951 353-4640
PhysicalTherapyoffice
Appts�/Msgs�
951 353-4670
Cancellations
951 353-4659
GeneralSurgery,BreastClinic,
VascularSurgery
866 9THRIVE
(866 984-7483)
TTY for the Hearing
or Speech Impaired
Information
951 353-3005
Urgent Care Clinic
1stFloor
Officehours:7days,
8:30a�m�–10p�m�;
Information
866 9THRIVE
(866 984-7483)
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
866 9THRIVE
(866 984-7483)
Kaiser Permanente
Appts�/Cancel/
Info�/Msgs�
866 9THRIVE
(866 984-7483)
• Optometry
Hours:M–F,7:30a�m�–5:45p�m�;
Sa,8a�m�–5:15p�m�
Appts�/Cancel/
Info�/Msgs�
866 9THRIVE
(866 984-7483)
• Optical Center
Information
951 353-4490
Website
kp2020.org
Volunteer Services
Hospital,1stFloor
GiftShop
951 353-3605
Messages
951 353-3613
Monthlyvolunteerorientation�Please
callforinformationandtobecomea
volunteer�
Wellness Resource Center and Store
Hours:M–F,8:45a�m�–12:30p�m�
and1:30–4:45p�m�
Information
951 353-4475
21
San Bernardino
Medical Offices
1717DatePl�
Advice Nurse
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888 750–0036
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(M–F,7p�m�–7a�m�;
(888 576-6225)
Appts�/Advice/Cancel/
Info�/Msgs�/Reschedule 888 750–0036
Temecula Medical Offices 125
Laboratory
Hours:M–Th,8a�m�–4:30p�m�;
F,8a�m�–4p�m�
Info�/Msgs�
888 750–0036
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
866 342-2823
Onlinerefills
kp.org/rxrefill
Radiology
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–4:30p�m�
Information
888 750–0036
Hours:M–F,8:30–11:30a�m�
and1:30–4:30p�m�
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888 750–0036
TTY for the Hearing
or Speech Impaired
711
22
San Bernardino
Mental Health
Offices
325W�HospitalityLn�,Ste�312
Psychiatry
F,7a�m�–5:30p�m�
Appts�/Info�
866 205-3595
Individual,marital,family,andgroup
psychotherapy;andcrisisintervention
forchildren,adolescents,andadults�
•Behavioral Health Care
Member Help Line
andholidays
800 900–3277
23
Temecula
Medical Offices
27309MadisonAve�
Temecula,CA92590
Advice Nurse
(866 984-7483)
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
(888 576-6225)
and1:30–5p�m�
Information
951 302-4053
126 Temecula Medical Offices
Family Medicine
and1:30–5p�m�
Advice/Appts�/
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866 9THRIVE
(866 984-7483)
Laboratory
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
Information
951 302 4063
Results(24hours)
888 4 KPTEST
(888 457-8378)
Pediatrics
and1:30–5p�m�
Advice/Appts�/
Cancel/Msgs�
866 9THRIVE
(866 984-7483)
Information
888 956-1616
andservices�
Pharmacy
866 214-7586
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kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
711
24
Upland
Medical Offices
Upland,CA91786
Advice Nurse
Sa,7–11:30a�m�)
888 750–0036
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(M–F,7p�m�–7a�m�;
(888 576-6225)
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Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
866 214-6142
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kp.org/rxrefill
Hours:M–F,8:30–4:30p�m�
Information
888 750–0036
TTY for the Hearing
or Speech Impaired
711
Wildomar Medical Offices 127
25
Van Buren
Offices
3951VanBurenBlvd�
Riverside,CA92503
Positive Choice
Weight Management Program
Optifast,SlimTrack,and
WeightoGoprograms
Hours:M–Th,9a�m�–4:30p�m�
(24-hourvoicemail)
866 883-0119
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Health Education
F,8:30a�m�–5p�m�
Appts�/Cancel/Info�/Msgs�
(24-hourvoicemail)
866 883-0119
Classes,groupappointments,and/or
individualappointmentsforarthritis,
childbirthpreparation,cholesterol,
chronichealthconditions,chronic
obstructivepulmonarydisease,
diabetes,fitness,heartdisease,
hypertension,nutrition/weightcontrol,
osteoporosis,prenatal/breastfeeding/
infantcare,smokingcessation,and
TBprevention�Depressionandstress
managementclassesareofferedin
collaborationwithBehavioralMedicine�
Someservicesrequireareferral�Some
classesorservicesmayhavefees�
26
Wildomar
Medical Offices
Wildomar,CA92595
Advice Nurse
(866 984-7483)
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Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy Injections
Hours:M,Th,1:30–4:30p�m�
Information
951 600–3312
and1:30–5p�m�
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951 600–3309
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and1:30–5p�m�
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866 9THRIVE
(866 984-7483)
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and1:30–5p�m�
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866 9THRIVE
(866 984-7483)
128 Wildomar Medical Offices
Laboratory
Hours:M–Sa,7:30a�m�–9p�m�
Info�/Msgs�
951 600–3311
Results(24hours)
888 4 KPTEST
(888 457-8378)
and1:30–5p�m�
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866 9THRIVE
(866 984-7483)
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M–Sa,8:30a�m�–12:30p�m�,
1:30–5p�m�,and5:30–8:30p�m�
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866 9THRIVE
(866 984-7483)
Information
888 956-1616
andservices�
Pharmacy
866 370–1940
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kp.org/rxrefill
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
951 353-4474
Radiology
TTY for the Hearing
or Speech Impaired
711
Urgent Care
Hours:M–F,8:30a�m�–8:30p�m�;
Sa,11a�m�–8:30p�m�;
ChristmasEveandNewYear’sEve,
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LaborDay,MemorialDay,
andIndependenceDay,
11a�m�–8:30p�m�
ClosedThanksgiving,Christmas,
andNewYear’sDay
Information
866 9THRIVE
(866 984-7483)
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
(888 576-6225)
Coachella ValleyCoachella Valley 129
CHADWICK RD
Coachella Valley map
INDIAN AVE
39
Joshua
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Yucca
Valley
62
WHITE
FEATHER RD
62
SAGE AVE
247
38
42
Twentynine
Palms
PIERSON BLVD
Desert Hot
Springs
41
PALM DR
DILLON RD
North
Palm Springs
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30
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31 34
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FRED WARING DR
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La Quinta
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29 28
DR CARREON BLVD
37
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52ND AVE
HARRISON ST
Rancho
Mirage
10
MONROE ST
MAGNESIA FALLS DR
RAMON RD
JEFFERSON ST
Cathedral
City
DINAH SHORE DR
WASHINGTON ST
111
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Thousand
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130 Coachella Valley
Kaiser Permanente
services in
Coachella Valley
Kaiser Permanente physicians and
medical offices in Coachella Valley
Weprovideprimarycareatthree
medicalofficesinCoachellaValley:in
PalmSprings,PalmDesert,andIndio�
AsaCoachellaValleyresidentyoucan
chooseaKaiserPermanentedoctoras
yourpersonalphysician�
YourKaiserPermanentephysician
canhelpyougetKaiserPermanente
servicessuchaseasierreferralsto
specialistsandotherhealthresources,
soyoucangetthemostoutofyourlife�
SomeKaiserPermanenteservicesin
CoachellaValleywillcontinuetobe
providedbyaffiliatedproviders,which
includephysiciansandhospitals�
Affiliatedhospitalsprovideselected
inpatientandemergencyservicesto
KaiserPermanentemembers�For
specialtycare,youwillcontinuetobe
referredtoouraffiliatednetworkof
specialists�Butbecauseyourreferral
willcomefromaKaiserPermanente
physician,youwon’thavetowaitfor
authorizationfromanyoneelse�
Statelawrequiresdirectoriestoinclude
thefollowingnotice:
“Somehospitalsandotherprovidersdo
notprovideoneormoreofthe
followingservicesthatmaybecovered
underyourplancontractandthatyou
oryourfamilymembermightneed:
familyplanning;contraceptiveservices,
includingemergencycontraception;
sterilization,includingtuballigationat
thetimeoflaboranddelivery;infertility
treatments;orabortion�
“Youshouldobtainmoreinformation
beforeyouenroll�Callyourprospective
doctor,medicalgroup,independent
practiceassociation,orclinic,orcallthe
KaiserPermanenteMemberService
CallCenterat1-800–777-1256or
1-800–777-1370(TTYforthehearing/
speechimpaired),toensurethatyou
canobtainthehealthcareservicesthat
youneed�”
Pleasebeawarethatifaserviceis
coveredbutnotavailableataparticular
Planfacility,wewillmakeitavailableto
youatanotherfacility�
Selecting your personal physician
Pleaserefertotheinformationonpages
9–10ofthisGuidebook�Pleasenote
thatmembersintheCoachellaValley
cannotchooseapersonalphysician
fromourOb/GynDepartment�
Note: AllKaiserPermanente
membersenrolledinoneofthe
followingstateprogramshavelimited
coverageinCoachellaValley:AIM,
HealthyFamilies,Medi-Cal,MRMIP,
orPost-MRMIPGraduate�
Pleasealsonotethatyoumaynotselect
apersonalphysicianorreceiveroutine
carefromprovidersinCoachellaValley�
Youare,however,entitledtoout-of-area
urgentandemergencycarein
CoachellaValley�
Member Services
CallourMemberServiceCallCenter,
weekdays7a�m�–7p�m�,andweekends
7a�m�–3p�m�,at1-800-777-1256
(English)or1-800-788-0616(Spanish)�
VisitourMemberServicesofficeat
73-733FredWaringDr�,Ste�110,
PalmDesert�Oryoucane-mail
questionstoMemberServicesatkp.org�
Coachella Valley 131
Member Services can help you with:
➞ Questionsaboutselectinga
KaiserPermanente
personalphysician�
➞ Changingyourselected
KaiserPermanente
➞ Billingquestions�
Ifyougetabillthatyoubelieveyouare
notresponsibleforpaying,sendacopy
ofthebilltoyourlocalMemberServices
office�Arepresentativewillresearchthe
billandrespondtoyou�
27
Desert Regional
Medical Center
Emergency services
1150N�IndianCanyonDr�
PalmSprings,CA92262
Located1milesouthofVistaChino
(Hwy�111),eastofN�PalmCanyonDr�
UseoftheEmergencyDepartment
forurgentcaremaynotbepaidby
KaiserPermanente�
Hours:7days,24hours
EmergencyDepartment 760 323-6251
Information
760 323-6511
28
John F. Kennedy
Memorial Hospital
Emergency services
47111MonroeSt�
Indio,CA92201
Locatedatthesouthwestcornerof
MonroeSt�andDoctorCarreonBlvd�
(47thAve�)�
KaiserPermanente�
Hours:7days,24hours
Information
760 347-6191
29
Kaiser Permanente
Indio
Medical Offices
81-719DoctorCarreonBlvd�
Ste�B
Indio,CA92201
LocatedwestofJohnF�Kennedy
MemorialHospitalonthesouthside
ofDoctorCarreonBlvd�,off
ofCheyenneSt�
Advice Nurse
(866 984-7483)
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
(888 576-6225)
Family Medicine
and1:30–5p�m�
866 9THRIVE
(866 984-7483)
Laboratory
and1:30–5p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
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888 956-1616
andservices�
TTY for the Hearing
or Speech Impaired
30
711
Kaiser Permanente
Member Services
73-733FredWaringDr�
Ste�110
PalmDesert,CA92260
FredWaringDr�andSanPascualAve�
and1–5p�m�
English
800 777-1256
Spanish
800 788-0616
31
Kaiser Permanente
Palm Desert
Medical Offices
UniversityParkCentre
75-036GeraldFordDr�
PalmDesert,CA92211
LocatedsouthofI-10andCookSt�exit,
andeastofCookSt�
Advice Nurse
(866 984-7483)
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
(888 576-6225)
Pediatrics, Podiatry
Sa,8:30a�m�–5p�m�
866 9THRIVE
(866 984-7483)
Insurance/Medical Requests
Information
760 834-2568
Fax
760 834-2639
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formedicalrecords�
Laboratory
Hours:M–F,7:30a�m�–7:30p�m�;
Sa,7:30a�m�–5p�m�
Appts�/Msgs�
866 9THRIVE
(866 984-7483)
Results(24hours)
888 4 KPTEST
(888 457-8378)
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888 956-1616
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getinformationaboutpractitioners
andservices�
Pharmacy
Sa,9a�m�–12:30p�m�
and1:30–5p�m�
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866 279-8954
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kp.org/rxrefill
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Sa,8:30a�m�–5p�m�
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866 9THRIVE
(866 984-7483)
TTY for the Hearing
or Speech Impaired
711
32
Kaiser Permanente
Palm Springs
Medical Offices
1100N�PalmCanyonDr�
Ste�208
PalmSprings,CA92262
Advice Nurse
(866 984-7483)
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
(888 576-6225)
Family Medicine, Internal Medicine
and1:30–5p�m�
866 9THRIVE
(866 984-7483)
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Results(24hours)
888 4 KPTEST
(888 457-8378)
TTY for the Hearing
or Speech Impaired
711
33
Kaiser Permanente
Pharmacy
79-440CorporateCenterDr�
Ste�106
LaQuinta,CA92253
and2–6p�m�
866 370–1956
Onlinerefills
kp.org/rxrefill
34
Kaiser Permanente
Pharmacy
36
After-hours new fill only
31575DatePalmDr�
CathedralCity,CA92234
Hours:M–F,7:30p�m�–9a�m�;
Sa,4–7p�m�;Su,10a�m�–6p�m�
Information
760 324-4239
Newprescriptiononly�
Refillsmustbeobtainedfroma
KaiserPermanentepharmacy�
37
35
Kaiser Permanente
Pharmacy
1717E�VistaChino
Ste�B-2
PalmSprings,CA92262
LocatedintheStaterBros�shopping
centeronthecornerofVistaChinoand
SunriseWay�
866 370–1942
Onlinerefills
kp.org/rxrefill
Rite Aid Pharmacy
46-681HarrisonSt�
Coachella,CA92236
UniversityParkCentre
75-036GeraldFordDr�
PalmDesert,CA92211
Sa,9a�m�–12:30p�m�
and1:30–5p�m�
866 279-8954
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kp.org/rxrefill
CVS Pharmacy
Hours:M–F,7:30–10p�m�;
Sa,4–8p�m�;
Su,10a�m�–7p�m�
Information
760 398-0833
38
Rite Aid Pharmacy
(Twentynine Palms)
71717TwentyninePalmsHwy�
TwentyninePalms,CA92277
Information
760 367-3262
39
Rite Aid Pharmacy
Urgent care locations
(Yucca Valley)
YuccaValley,CA92284
Wehaveanewlistofapproved
locationswhereyoucangoforurgent
care�PleasecallourMemberService
CallCenter,weekdays7a�m�–7p�m�,
andweekends7a�m�–3p�m�,at
1-800-777-1256(English)or
1-800-788-0616(Spanish)for
moreinformation�
Sa,9a�m�–6p�m�;Su,10a�m�–6p�m�
Information
760 365-2618
40
Walgreens
Pharmacy
42010WashingtonSt�
Indio,CA92201
Hours:M–F,7p�m�–9a�m�;
Sa,4–6p�m�;Su,10a�m�–5p�m�
Information
760 772-9122
41
Walgreens
Pharmacy
14001PalmDr�
DesertHotSprings,CA92240
Hours:M–F,7:30p�m�–9a�m�;
Sa,4–6p�m�;Su,10a�m�–5p�m�
Information
760 288-3210
136 Yucca Valley–Twentynine Palms
Kaiser Permanente
services in the Yucca
Valley–Twentynine
Palms area
Affiliated providers
MostKaiserPermanenteservicesinthe
YuccaValley–TwentyninePalmsareaare
providedbyaffiliatedproviders,which
includephysiciansandhospitals�We’ve
contractedwithaffiliatedphysiciansto
providecaretoKaiserPermanente
members�Affiliatedhospitalsprovide
selectedinpatientandemergency
servicestoKaiserPermanentemembers�
thefollowingnotice:
“Somehospitalsandotherproviders
donotprovideoneormoreofthe
KaiserPermanenteMemberServiceCall
Centerat1-800–777-1256(English)or
1-800–777-1370(TTYforthehearing/
canobtainthehealthcareservices
thatyouneed�”
Selecting a personal physician in the
Yucca Valley–Twentynine Palms area
IfyouliveintheYuccaValley–
TwentyninePalmsarea,youmayselect
eitheraKaiserPermanentepersonal
physicianfromoneofourprimarycare
departmentsinCoachellaValley(see
“Selectyourpersonalphysician”on
pages9–10ofthisGuidebook). Oryou
mayselectanaffiliatedprimarycare
physiciancontractedtoprovidecareto
KaiserPermanentemembersinthe
YuccaValley–TwentyninePalmsarea�
PleasenotethatmembersintheYucca
Valley–TwentyninePalmsareacannot
chooseapersonalphysicianfromour
Ob/GynDepartment�
Note: KaiserPermanentemembers
enrolledintheprogramslistedbelow
havelimitedcoverageinYuccaValley�
➞ AllMedicare-entitledindividuals,
includingKaiserPermanente
SeniorAdvantageand
MedicareCostmembers�
➞ AllKaiserPermanentemembers
enrolledinoneofthefollowing
stateprograms:AIM,Healthy
Families,Medi-Cal,MRMIP,or
Post-MRMIPGraduate�
Yucca Valley–Twentynine Palms 137
Notice of availability of
Contracted Providers List
KaiserPermanenteisrequiredby
Californialawtoprovidemembersor
prospectivemembers,uponrequest,
alistofaffiliatedmedicalproviders
contractedtoprovidehealthcare
servicestoKaiserPermanentemembers
inageneralgeographicarea�Thelist
includescertaininformationabout
thesecontractedhealthcareproviders,
includingwhichprimarycareproviders
maybeacceptingnewpatients�
TheContractedProvidersListis
notintendedtoreplaceother
KaiserPermanentephysiciandirectories,
providerlistings,orguidebooks�
Toreceiveacopyofthislist,callour
MemberServiceCallCenter,weekdays
7a�m�–7p�m�,andweekends
7a�m�–3p�m�,andaskforthe
ContractedProvidersList�TheMember
ServiceCallCenternumbersare:
1-800–777-1256(English),
1-800–788-0616(Spanish),
1-800–757-7585(Chinesedialects),
and 1-800–777-1370(TTYfor
thehearing/speechimpaired)�You
mayalsoreceivethelistbywritingto
KaiserFoundationHealthPlan,Inc�,
PublicationsDistribution,393E�Walnut
St�,Pasadena,CA91188�
Selecting a personal physician
CallourMemberServiceCallCenter
at1-800–777-1256(English)or
1-800–788-0616(Spanish),andaskfor
assistanceinmakingaselection�Our
MemberServicerepresentativesare
readytoansweryourquestionsand
helpyoufindtheKaiserPermanente
primarycarephysicianoranaffiliated
primarycarephysicianwhobestfits
yourneeds�Eachfamilymembermay
chooseadifferentpersonalphysician�
Inaddition,youmaychangeyour
personalphysicianforanyreason�
Yourrequesttochangeyourphysician
mustbereceivedbythe25thofthe
monthtobeeffectiveonthe1stofthe
followingmonth�
Member Services
CallourMemberServiceCallCenter
at1-800–777-1256(English)or
1-800–788-0616(Spanish)�Youcanalso
visittheMemberServicesofficeat
73-733FredWaringDr�,Ste�110in
PalmDesert�Oryoucane-mail
questionstoMemberServicesatkp.org�
Member Services can help you with:
➞ Questionsaboutselecting
KaiserPermanentepersonal
physiciansoraffiliatedprimary
carephysicians�
➞ Decisionsaboutwhich
physiciantoselect�
➞ Changingyourselected
➞ Billingquestions�
billandrespondtoyou�
138 Yucca Valley–Twentynine Palms
42
Hi-Desert
Medical Center
Emergency services
6601WhiteFeatherRd�
JoshuaTree,CA92252
Located ⁄2milesouthofTwentynine
PalmsHwy�,onWhiteFeatherRd�
1
KaiserPermanente�
Hours:7days,24hours
Information
760 366-3711
38
Rite Aid Pharmacy
(Twentynine Palms)
TwentyninePalms,CA92277
Information
760 367-3262
39
Rite Aid Pharmacy
(Yucca Valley)
YuccaValley,CA92284
Sa,9a�m�–6p�m�;
Information
760 365-2618
Urgent care locations
Wehaveanewlistofapproved
locationswhereyoucangofor
urgentcare�PleasecallourMember
ServiceCallCenter,weekdays
7a�m�–7p�m�,andweekends
7a�m�–3p�m�,at1-800-777-1256
(English)or 1-800-788-0616(Spanish)
formoreinformation�
140
Kern, Valleys, and
western Ventura County
Using the facility
listings
generallylist:
thePanoramaCityMedicalCenter
is 19 onthemap(page150),
intheaddressesanddirections
➞ Location
Medical centers
Medical offices
➞ Hours
➞ Phonenumbers
Affiliated specialty facilities
141
Kern County map
65
99
Oildale
CO
PHYSICIANS BLVD
FF
EE
178
RO
9
AD
SAN DIMAS ST
Shafter
5
Bakersfield
204
10 4
58
34TH AVE
CA
L
OLD RIVER RD
1
NIA AVE
OR
IF
11
8
UNION AVE
2
6
CHESTER AVE
TRUXTUN AVE
MT VERNON AVE
26TH ST
DISCOVERY DR
STOCKDALE HWY
3
7
58
MING AVE
WHITE LN
184
119
Lamont
Weed Patch
223
5
99
N
142 Kern County | Addresses and directions
Kern County
1
7
3700MallViewRd�
Bakersfield,CA93306
Bakersfield Administrative
Offices
5055CaliforniaAve�
Bakersfield,CA93309
LocatedwestofOswellSt�,onthe
northsideofMallViewRd�
8
Locatedonthecornerof
CaliforniaAve�andMohawkSt�
2
Locatedonthenortheastcornerof
MingAve�andHagginOaksBlvd�
9
LocatedbetweenSanDimasSt�and
QSt�,onthenorthsideof40thSt�
Central Medical Offices
3733SanDimasSt�
Bakersfield,CA93301
10
Locatedbetween37thSt�and
38thSt�,onthewestsideof
SanDimasSt�
4
2615ChesterAve�
Bakersfield,CA93301
Chester Avenue Medical Offices
ChesterAve�and26thSt�
2531ChesterAve�
Bakersfield,CA93301
Departmentforurgentcaremaynot
bepaidbyKaiserPermanente�
Coffee Road Medical Offices
4801CoffeeRd�
Bakersfield,CA93308
LocatednorthofHagemanRd�
onthewestsideofCoffeeRd�
6
Discovery Plaza Medical and
Administrative Offices
1200DiscoveryDr�
Bakersfield,CA93309
DiscoveryDr�,betweenW�
CommercenterDr�andMarellaWay�
DiscoveryDr�is1blocknorthof
CaliforniaAve�
San Joaquin
Community Hospital
Emergency services
Scheduled to open fall 2010.
5
Physicians Plaza Offices
2000and4000PhysiciansBlvd�
Bakersfield,CA93301
Scheduled to close fall 2010.
LocatedonthecornerofCalifornia
Ave�andMarellaWay�
3
Ming Medical Offices
8800MingAve�
Bakersfield,CA93311
Behavioral Health Offices
TowerA,Ste�200
Bakersfield,CA93309
East Hills Medical Offices
11
Stockdale Medical Offices
3501StockdaleHwy�
Bakersfield,CA93309
LocatedonthecornerofRealRd�
andStockdaleHwy�
Formoreinformationabout
ourKernCountyservicearea,
gotokp.org/kerncounty�
Kern County | Central Medical Offices 143
Kern County
1
2
Bakersfield
Administrative
Offices
Bakersfield,CA93309
Administration
Information
661 334-2020
Human Resources
Information
661 334-2020
Insurance/Business Office
SeeDiscoveryPlazaMedicaland
AdministrativeOffices�
Outpatient Medical Records
310116thSt�
Bakersfield,CA93301
Information
Fax
661 633-5930
661 633-5922
Pharmacy Operations
Information
661 334-2080
Sales and Marketing
Information
661 334-2005
Behavioral Health
Offices
TowerA,Ste�200
Bakersfield,CA93309
Addiction Medicine, Psychiatry,
Social Services
Clinichours:M–F8a�m�–7p�m�;
Sa,8a�m�–noon
Appts�/Cancel/
Info�/Msgs�
661 852-2700
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Member Help Line
andholidays
800 900-3277
3
Central
Medical Offices
3733SanDimasSt�
Bakersfield,CA93301
Hematology/Oncology
By referral only
Advice/Cancel
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Home Infusion/Oncology Pharmacy
Homeinfusion
661 631-3010
Oncology
661 631-3080
Onlinerefills
kp.org/rxrefill
144 Kern County | Central Medical Offices
Member Services Call Center
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Laboratory, Radiology
Laboratoryofficehours:
M–F,8a�m�–4:45p�m�
Radiologyofficehours:
M–F,8a�m�–4:30p�m�
Information
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Results(24hours)
888 4 KPTEST
(888 457-8378)
310116thSt�
Bakersfield,CA93301
Information
661 633-5930
Fax
661 633-5922
TTY for the Hearing
or Speech Impaired
4
711
Chester Avenue
Medical Offices
Scheduled to open fall 2010.
2531ChesterAve�
Bakersfield,CA93301
Head and Neck Surgery,
Ophthalmology, Orthopedic Surgery,
Podiatry, Pulmonology, Respiratory
Care, General Surgery, Urology,
Wound Care
(24hours)/Info�/Msgs� 661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
•KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
310116thSt�
Bakersfield,CA93301
Information
661 633-5930
Fax
661 633-5922
Pharmacy
and2–5p�m�;
closedSa,Su,holidays
Information
661 852-3500
Refillsbyphone
661 852-3510
Online
kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
711
Kern County | Discovery Plaza Medical and Administrative Offices 145
5
Coffee Road
Medical Offices
4801CoffeeRd�
Bakersfield,CA93308
Pediatrics
Advice/Appts�/Cancel(24hours)/
Info�/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Information
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
and1:30–5p�m�;
Information
661 328-4970
Refillsbyphone
866 554-6040
Online
kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
6
711
Discovery Plaza
Medical and
Administrative
Offices
1200DiscoveryDr�
Bakersfield,CA93309
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Allergy, Obstetrics/Gynecology, Pain
Management, Physical Medicine
Advice/Appts�/
Cancel(24hours)
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
310116thSt�
Bakersfield,CA93301
Information
661 633-5930
Fax
661 633-5922
Genetics
Referral preferred
Appts�/Info�/
Cancel/Msgs�
661 852-3606
146 Kern County | Discovery Plaza Medical and Administrative Offices
Gynecology
Disability/Medicalrecords/
Medicalcorrespondence
2ndFloor,Ste�200
Information
661 852-3688
Information
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Results(24hours)
888 4 KPTEST
(888 457-8378)
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
310116thSt�
Bakersfield,CA93301
Information
661 633-5930
Fax
661 633-5922
Information
888 956-1616
andservices�
Pharmacy
and2–5p�m�;closedSa,Su,holidays
Information
661 852-3500
Refillsbyphone
661 852-3510
Online
kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
7
711
East Hills
Medical Offices
3700MallViewRd�
Bakersfield,CA93306
Family Medicine, Gastroenterology
(GI), Internal Medicine, Pediatrics
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
•KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Information
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Results(24hours)
888 4 KPTEST
(888 457-8378)
Kern County | Ming Medical Offices 147
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
310116thSt�
Bakersfield,CA93301
Information
661 633-5930
Fax
661 633-5922
Information
888 956-1616
andservices�
Pharmacy
Information
661 334-2911
Refillsbyphone
661 334-2914
Onlinerefills
kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
8
711
Ming
Medical Offices
8800MingAve�
Bakersfield,CA93311
Adolescent Medicine, Family
Medicine, Internal Medicine,
Pediatrics
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Health Education
Appts�/Info�/
Cancel/Msgs�
661 664-3712
SeeDiscoveryPlazaMedical
andAdministrativeOffices�
Appts�/Cancel
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Results(24hours)
888 4 KPTEST
(888 457-8378)
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Advice/Appts�/
Cancel(24hours)
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
310116thSt�
Bakersfield,CA93301
Information
661 633-5930
Fax
661 633-5922
148 Kern County | Ming Medical Offices
Information
888 956-1616
andservices�
Pharmacy
Information
661 664-3750
Refillsbyphone
661 664-3755
Onlinerefills
kp.org/rxrefill
TTY for the Hearing
or Speech Impaired
9
711
Physicians Plaza
Offices
2000and4000PhysiciansBlvd�
Bakersfield,CA93301
Scheduled to close fall 2010.
10
Emergency services
2615ChesterAve�
Bakersfield,CA93301
Hours:7days,24hours
Forurgentcarelocations,pleasecall
ouradvicenursesat(661) 328-9831
or 877 KAISER3 (877 524-7373),
24hoursaday�
TheEmergencyDepartmentatthis
facilityisnotappropriateforurgent
care�UseoftheEmergencyDepartment
KaiserPermanente�
11
Head and Neck Surgery, Pulmonary,
Sleep Studies/PFT
By referral only
4000PhysicianBlvd�
Bakersfield,CA93301
Appts�/Cancel
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Ophthalmology, Surgery (General),
Urology
By referral only
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
San Joaquin
Community
Hospital
Stockdale
Medical Offices
3501StockdaleHwy�
Bakersfield,CA93309
Cardiology, Dermatology,
Endocrinology, Nephrology,
Officehours:M–F,8a�m�–5p�m�;
someeveningclinics
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Kern County | Stockdale Medical Offices 149
Family Medicine,
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Laboratory
M–F,8a�m�–midnight;
Sa,Su,holidays,9a�m�–midnight
Information
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
Results(24hours)
888 4 KPTEST
(888 457-8378)
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
661 398-3813
310116thSt�
Bakersfield,CA93301
Information
661 633-5930
Fax
661 633-5922
Pediatrics Same-day Clinic
By Appointment Only
Sa,Su,andholidays,9a�m�–9p�m�
Info�/Msgs�
661 328-9831
Information
888 956-1616
andservices�
Pharmacy
mostmajorholidays,
includingThanksgiving,Christmas,
andNewYear’sDay,9a�m�–6p�m�
Information
661 398-5011
Refillsbyphone
800 463-2137
Onlinerefills
kp.org/rxrefill
Radiology
Hours:M–F,8a�m�–midnight;
TTY for the Hearing
or Speech Impaired
711
Urgent Care
Walk-ins for adults only
Hours:M–F,8a�m�–midnight;
(24hours)/Msgs�
661 328-9831
Fromoutlying
communities
877 KAISER3
(877 524-7373)
150
San Fernando Valley
Valleys area map
V A L L E Y C EN
TRAL
WAY
(Conejo, Simi, San Fernando, Santa Clarita, and Antelope Valley)
W LANCASTER BLVD
13 12
W AVENUE J
14
E PALMDALE AVE
5
45TH ST E
Antelope Valley
AVENUE L
40TH ST E
14
15TH ST W
Lancaster
10TH ST W
20TH ST W
AVENUE K
E AVENUE R
15
E AVENUE S
Palmdale
PEARBLOSSOM HWY
Santa Clarita
Valley
A
ERN
SAN F
RD
21
PK
W
Y
BLVD
A
I
C
N
VALE
O
ND
R
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27
THOUS
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TD
DO
AKS
Westlake
Village
R
BURBANK BLVD
BLV
D
Calabasas
27
PLUMMER
23
ERWIN ST
28
101
210
ROSCOE BLVD
RD
Van
Nuys
ST
FO
X
19
TU
CANTARA ST
405
Reseda
Woodland
Hills
BR 118
Panorama
City
SHERMAN WAY
22
S
SEPULVEDA
BLVD
16
LASSEN ST
BALBOA BLVD
Northridge
LINDLEY AVE
27
18
CHATSWORTH ST
BL
5
170
101
Burbank
134
Sherman Oaks
2
VENTURA CANYON AVE
101
N
101
RES
VD
D
AN
WOODMAN AVE
ILLC
14
RINALDI S
T
RESEDA BLVD
EH
Thousand
Oaks
24
DE SOTO AVE
HODENCAMP RD
MOORPARK RD
26
23
GOLDEN VALLEY RD
17
Granada Hills
ALAMO ST
Conejo
Valley
RD
San Fernando
Valley
TOPANGA CANYON BLVD
25
118
EDAD CYN
5
TAPO CYN RD
Simi
Valley
SOL
Y
20
SIERRA HW
126
TOURNEY
MAGIC M
TN
Valleys area | Addresses and directions 151
12
Antelope Valley Hospital
Emergency services
Balboa Plaza
1600W�AvenueJ
Lancaster,CA93534
10605BalboaBlvd�,Ste�330
GranadaHills,CA91344
Locatedonthesouthwestcorner
ofAvenueJand15thSt�W�
KingsburySt�andBalboaBlvd�
Departmentforurgentcaremay
notbepaidbyKaiserPermanente�
13
Behavioral Health
and Nephrology Offices
4444420thSt�W�
Lancaster,CA93534
Locatedontheeastsideof
20thSt�W�,justpastAvenueJ�
14
Lancaster Medical Offices
43112N�15thSt�W�
Lancaster,CA93534
Locatedontheeastsideof15thSt�
W�TakeAvenueLexitoffCA-14�
15
Panorama City area
Palmdale Medical Offices
No urgent care services
4502E�AvenueS
Palmdale,CA93552
45thSt�E�andAvenueS�
16
17
Canyon Country Medical Offices
26415CarlBoyerDr�
SantaClarita,CA91350
18
Mission Hills Medical Offices
11001SepulvedaBlvd�
MissionHills,CA91345
152 Valleys area | Addresses and directions
19
Panorama City Medical Center
20
Santa Clarita Executive Plaza
Emergency services
27201TourneyRd�
13651WillardSt�
PanoramaCity,CA91402
LocatedjustnorthoftheSanta
ClaritaMedicalOffices,acrossthe
parkinglot�
➞ Central Medical Office Building
13651WillardSt�
21
➞ North 2 Medical Offices
8250WoodmanAve�
27107TourneyRd�
➞ North 3 Medical Offices
13640RoscoeBlvd�
LocatedonthewestsideofTourney
Rd�,betweenValenciaBlvd�and
MagicMountainPkwy�
➞ South 1 Medical Offices
8001VenturaCanyonAve�
LocatedonthesouthsideofRoscoe
Blvd�,betweenWoodmanAve�and
VenturaCanyonAve�Thehospitalis
onthesoutheastcornerofWillardSt�
andWoodmanAve�
From the 405 Fwy.: ExitRoscoe
Blvd�easttoWoodmanAve�
From the 170 Fwy. north:Take
RoscoeBlvd�westexit�Goweston
RoscoeBlvd�toWoodmanAve�and
turnleft�
From the 170 Fwy. south: Takethe
RoscoeBlvd�exit�Turnrightonto
RoscoeBlvd�,headwestto
WoodmanAve�andturnleft�
From the 5 Fwy.:ExitTuxfordSt�
west�TuxfordSt�becomesRoscoe
Blvd�ContinueonRoscoeBlvd�to
WoodmanAve�
From the 210 Fwy. west toward San
Fernando: TaketheSunlandBlvd�
exit�TurnleftontoSunlandBlvd�,
thenrightontoTuxfordSt�,which
becomesRoscoeBlvd�,andcontinue
onRoscoeBlvd�toWoodmanAve�
Santa Clarita Medical Offices
22
Sherman Terrace Offices
18040ShermanWay
Reseda,CA91335
ShermanWayandLindleyAve�
Valleys area | Addresses and directions 153
Woodland Hills area
23
27
145HodencampRd�
ThousandOaks,CA91360
Erwin Street Medical Offices
21263ErwinSt�
WoodlandHills,CA91364
ErwinSt�,betweenCanogaAve�
andDeSotoAve�
From the 101 Fwy.: TaketheCanoga
Ave�exit,turnrightonCanogaAve�
andthenrightonErwinSt�
24
25
Locatedonthewestsideof
HodencampRd�,betweenHillcrest
Dr�andThousandOaksBlvd�
28
Woodland Hills Medical Center
Emergency services
Northridge Pharmacy
5601DeSotoAve�
PorterRanchCourtyard
19300RinaldiSt�,Ste�I
Northridge,CA91326
TheWoodlandHillsMedicalCenter
islocatedonthesouthwestcornerof
BurbankBlvd�andDeSotoAve�
Simi Valley Medical Offices
3900AlamoSt�
SimiValley,CA93063
AlamoSt�andTapoCanyonRd�
From the 118 Fwy.: Exitnorthon
TapoCanyonRd�TurnleftonAlamo
St�andleftintotheparkingarea�
26
Thousand Oaks II
Medical Offices
Thousand Oaks I
Medical Offices
365E�HillcrestDr�
E�HillcrestDr�,between
MoorparkRd�andHodencampRd�
From the 101 Fwy.: ExitatMoorpark
Rd�N�andgonorth�Turnrighton
E�HillcrestDr�Thebuildingison
theleft�
From the 405 Fwy.:Takethe101
Fwy�westorthe118Fwy�west�
From the 101 Fwy.:ExitDeSoto
Ave�north�Thehospitalisonthe
left,afterClarkSt�
From the 118 Fwy.:ExitDeSoto
Ave�south�Thehospitalisonthe
right,afterBurbankBlvd�
154 Antelope Valley area | Antelope Valley Hospital
12
Antelope Valley
Hospital
Emergency services
1600W�AvenueJ
Lancaster,CA93534
Advice
Hours:7days,24hours
Information
888 778-5000
661 949-5000
KaiserPermanente�
13
Behavioral Health
and Nephrology
Offices
4444420thSt�W�
Lancaster,CA93534
Addiction Medicine
Appts�/Info�
661 951-0080
Member Help Line
andholidays
800 900-3277
Nephrology (Renal) By referral only
661 951-2865
Psychiatry
Appts�/Info�
661 951-0070
14
Lancaster
Medical Offices
43112N�15thSt�W�
Lancaster,CA93534
Addiction Medicine
SeeBehavioralHealth
andNephrologyOffices�
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 778-5000
After-hours(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy Self-referrals accepted
WestBuilding
Allergyshots:M,Tu,Th,F,
8:45–11:20a�m�
and1:30–4:20p�m�
818 375-1720
SouthBuilding
800 731-3277
HEARxConsultant
818 375-3171
EastBuilding
661 726-2487
Continuing Care
1050ACommerceCenterDr�
• Home Health and Hospice
Information
661 729-7250
• Long-term Care
Information
818 832-7200
SouthBuilding
Hours:Daysmayvary,8:30a�m�–5p�m�
818 375-1720
Antelope Valley area | Lancaster Medical Offices 155
Family Medicine
WestBuilding
After-hours:M–F,5–9p�m�
888 778-5000
Internal Medicine
NorthBuilding
After-hours:M–F,5–9p�m�
888 778-5000
NorthBuilding
Appts�/Cancel/
Info�/Msgs�
661 729-7100
Laboratory
WestBuilding
Results(24hours)
888 4 KPTEST
(888 457-8378)
NorthBuilding
Hours:Tu,W,8:30a�m�–4p�m�;
Th,1:30–4p�m�
Appts�
661 726-2358
Gynecology
By referral only
SouthBuilding
Hours:Daysvary,9a�m�–5p�m�
661 726-2307
Health Education
ClassesofferedatLancasterand
PalmdaleMedicalOffices�
Information
661 533-7600
EastBuilding
Appts�/Cancel/
Info�/Msgs�
661 726-2185
Infusion Clinic By referral only
EastBuilding,mainentrance
Hours:M–Sa,8:30a�m�–5:30p�m�;
closedSunday
Information
661 726-2303
Insurance
WestBuilding
Disability/Medicalcorrespondence
Information
661 726-2266
Member Services
WestBuilding
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
NorthBuilding
Appts�/Cancel/
Info�/Msgs�
661 729-7100
Occupational Health
WestBuilding
Information
661 726-2262
NorthBuilding
Information
661 726-2270
Oncology/Hematology
By referral only
EastBuilding
Information
661 726-2176
156 Antelope Valley area | Lancaster Medical Offices
Optical Center
KaiserPermanente�
SouthBuilding
Hours:M,F,8:30a�m�–5p�m�;
Tu–Th,9a�m�–8p�m�
Information
661 729-7100
Outpatient Procedure Suite (OPS)
By referral only
NorthBuilding
Information
661 729-7101
Outside Referral
Information
661 729-7108
Pacemaker Clinic
By appointment only
Information
Patient Representative
Information
661 726-2305
661 726-2243
Pediatrics
WestBuilding
Walk-inClinichours:
M–F,5:30–8:45p�m�;
Sa,Su,9a�m�– 4:45p�m�;
appointmentsrecommended
forafter-hoursvisits
888 778-5000
TeenHealthCare
888 778-5000
Information
888 956-1616
andservices�
Pharmacy
WestBuilding
Su,8:30a�m�–6p�m�
Information
661 726-2400
Onlinerefills
kp.org/rxrefill
WestBuilding
Information
661 729-7100
NorthBuilding
Information
661 726-2270
SouthBuilding
Information
661 726-2151
Psychiatry
SeeBehavioralHealthand
NephrologyOffices�
Pulmonology
EastBuilding
Information
661 729-7100
Radiology (X-ray) By referral only
WestBuilding
Appts�/Cancel
661 729-7100
EastBuilding
Information
661 726-2362
Social Services
Information
661 726-2368
Antelope Valley area | Palmdale Medical Offices 157
GeneralSurgery
EastandSouthBuildings
661 726-2284
Urgent Care
SouthBuilding
• Adult Medicine and Pediatrics
AdultMedicinehours:
7days,24hours
Pediatricshours:
M–F,8:45p�m�–8a�m�;
Sa,Su,4:45p�m�–9a�m�
Information
888 778-5000
SeeInternalMedicineorPediatrics�
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
SouthBuilding
Hours:Daysandhoursvary
Information
877 608-0054
Kaiser Permanente
WestBuilding
Appts�/Cancel/
Info�/Msgs�
661 729-7100
• Optometry
NorthBuilding
888 778-5000
• Optical Center
Hours:M–F,8:30a�m�–6:30p�m�;
walk-inserviceavailable
Information
661 726-2207
Website
kp2020.org
15
Palmdale
Medical Offices
4502E�AvenueS
Palmdale,CA93552
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
661 328-9831
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Appts�/Cancel/
Info�/Msgs�
661 729-7100
Family Medicine
Appts�/Cancel/
Info�/Msgs�
888 778-5000
Gynecology
Health Education
Appts�/Cancel/
Info�/Msgs�
661 533-7600
Internal Medicine
Appts�/Cancel/
Info�/Msgs�
888 778-5000
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
158 Antelope Valley area | Palmdale Medical Offices
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Appts�/Cancel/
Info�/Msgs�
661 729-7100
Nutrition
Appts�/Cancel/
Info�/Msgs�
661 533-7600
Appts�/Cancel/
Info�/Msgs�
661 729-7100
Pediatrics
Appts�/Cancel/
Info�/Msgs�
888 778-5000
Information
888 956-1616
andservices�
Pharmacy
Information
661 533-7700
Refillsbyphone
661 533-7701
Onlinerefills
kp.org/rxrefill
Radiology (X-ray) By referral only
661 729-7100
Social Services
Information
661 726-2368
Panorama City area
16
Balboa Plaza
Administrative
Offices
10605BalboaBlvd�,Ste�330
GranadaHills,CA91344
Continuing Care
Information
818 832-7200
Home Health
Information
818 832-7272
Hospice and Palliative Care
Information
818 832-7422
Long-term Care
Information
818 832-7292
Panorama City area | Mission Hills Medical Offices 159
17
Canyon Country
Medical Offices
Family Medicine
888 778-5000
26415CarlBoyerDr�
Advice Nurse
Advice
(7days,7a�m�–7p�m�) 888 778-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Family Medicine, Internal Medicine
Appts�/Cancel/
Info�/Msgs�
888 778-5000
Health Education
Information
HealthyLivingHelpline
818 375-3018
866 402-4320
Internal Medicine
888 778-5000
Lab Draw Station
and1:30–5p�m�
Information
888 778-5000
Results(24hours)
888 4 KPTEST
(888 457-8378)
Lab Draw Station
Pediatrics
888 778-5000
Information
888 956-1616
andservices�
Information
888 956-1616
andservices�
TTY for the Hearing
or Speech Impaired
Pharmacy
Information
866 808-3992
Mail-orderPharmacy
866 206-2981
Refillsbyphone
866 808-3992
Onlinerefills
kp.org/rxrefill
18
711
Mission Hills
Medical Offices
11001SepulvedaBlvd�
MissionHills,CA91345
Advice Nurse
Advice
(7days,7a�m�–7p�m�) 888 778-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Radiology, Mammography, Ultrasound
Scheduled to open summer 2010.
TTY for the Hearing
or Speech Impaired
711
160 Panorama City area | Panorama City Medical Center
Panorama Campus
Panorama City Medical Center (hospital and medical offices)
VENTURA CANYON AVE
NORTH 2
MEDICAL
OFFICES
NORTH
PARKING
STRUCTURE
PATIENT/VISITOR
T
U
SOUTH 1
MEDICAL
OFFICES
T
CENTRAL
MEDICAL
OFFICE BUILDING
E
HOSPITAL
PATIENT
PARKING
SURFACE
WILLARD ST
NORTH 3
MEDICAL
OFFICES
SOUTH PARKING
STRUCTURE
CANTARA ST
ROSCOE BLVD
T
T
PARKING
STRUCTURE
STAFF PARKING
PATIENT
PARKING
SURFACE
N
T TRAM STOP
U URGENT CARE SERVICES
WOODMAN AVE
ENTRANCE
PATIENT/EMPLOYEE PARKING
Mapnottoscale
19
Panorama City
Medical Center
Emergency services
13651WillardSt�
Emergency
13651WillardSt�
HospitalGroundFloor
(onthecornerofWillardSt�
andVenturaCanyonAve�)
Hours:7days,24hours
Urgent Care
South1MedicalOffices
Advice Nurse
Advice
(7days,7a�m�–7p�m�) 888 778-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Information
Generalinformation
Tollfreefromthe 805
and 661areacodes
Hospitalizedpatients
TTY for the hearing
or speech impaired
818 375-2000
800 272-3500
818 375-4000
711
Panorama City area | Panorama City Medical Center 161
Addiction Medicine
SeeShermanTerraceOffices�
Advice Nurse
Advice
(7days,7a�m�–7p�m�) 888 778-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy
NoallergyshotsonThursday
818 375-1720
AnesthesiologyBy referral only
CentralMedicalOfficeBuilding
Hours:7days,24hours
Messages
818 375-2444
•Nerve Block
Appts�/Cancel/
Info�/Msgs�
818 375-4100
Audiology
2ndFloor
818 375-1737
HEARxConsultant
818 375-3171
Business Services/Insurance (Billing/
Disability)/Medical Correspondence
North2MedicalOffices
Insurance
(Billing/Disability)
818 375-2259
MedicalCorrespondence
(Requestsforrecords) 818 375-2262
CardiologyBy referral only
Hours:M,Tu,Th,F,8:30a�m�–5p�m�;
W,8:30a�m�–12:30p�m�
888 778-5000
•Cardiac StudiesBy referral only
Appts�/Cancel
818 375-2900
PhysiciansdonotattendCardiac
Studiesappointments�
Care Management
South1,AdministrativeOffice
818 375-3264
Completecaremanagementforchronic
conditions,heartfailure,hypertension,
diabetes,cholesterol,asthma(adultand
children),depression,andosteoporosis�
Screeningoutreachforcolon,breast,
andcervicalcancers�
• Thrive Center
Mainlobby
Information
818 375-3264
Bloodpressurescreeningsand
preventivecareneedsassessments�
• Care Plus Care Management
Information
866 331-8042
Continuing Care
1050CommerceCenterDr�
Lancaster,CA93534
• Home Health
Information
661 729-7250
•Hospice
Information
818 832-7422
• Hospital Outside Utilization
Management
Information
661 729-7253
• Long-term Care
Information
818 832-7292
818 375-1720
• Acne and Wart Clinic
Appts�/Cancel
818 375-1720
• Cosmetic Clinic
Information
818 375-3223
Diagnostic Imaging 1 By referral only
MRI,P�E�T�,ultrasound,
CTscan,interventional,and
fluoroscopicprocedures
HospitalBuilding,GroundFloor
Appts�/Cancel
818 375-1755
Recordedpreparation
instructions
818 375-1755
Basement
Breastultrasound,mammography,
nuclearmedicine:
M–F,8:45a�m�–4:45p�m�
Appts�/Cancel
818 375-1755
Recordedpreparation
instructions
818 375-1755
North3MedicalOffices,basement
Mammographyand
DEXAbonedensityhours:
M–F,8:30a�m�–7:50p�m�;
Sa,8:30a�m�–4:30p�m�
Appts�/Cancel
818 375-1755
Recordedpreparation
instructions
818 375-1755
EKG By referral only
• Central Medical Office Building
Appts�/Cancel
818 375-2905
• North 3 Medical Offices
Messages
818 375-2043
Endocrinology/Metabolic
By referral only
North3MedicalOffices,Area160
Appts�/Cancel
818 375-2454
Retinalscreening
818 375-2454
MetabolicClinic
818 375-2927
Family Medicine
North3MedicalOffices,
Area163and167
888 778-5000
Gastroenterology (GI)By referral only
Hours:M,Tu,Th,8:30a�m�–8:30p�m�;
W,F,8:30a�m�–5p�m�
Appointments
818 375-2994
Cancellations(24hours) 818 375-2994
Messages
888 778-5000
• GI LabBy referral only
Msgs�
818 375-2994
North3MedicalOffices,3rdFloor
Module368
Appts�/Info�/
Cancel/Msgs�
818 375-2073
Geriatric Assessment Clinic
By referral only
Appointments
818 375-4228
GI LabBy referral only
Msgs�
818 375-2994
Gynecology
By referral only
818 375-1737
Health Education
Information
818 375-3018
HealthyLivingHelpline 866 402-4320
Hearing
Human Resources
Information
818 375-3401
Officehours:M,Tu,Th,F,9a�m�–5p�m�;
W,9a�m�–12:30p�m�
Phonehours:M,Tu,Th,F,
9a�m�–5p�m�;
W,9a�m�–12:30p�m�
888 778-5000
Insurance
13652CantaraSt�
Information
818 375-2208
Internal Medicine
888 778-5000
• Lancaster HEARx
Albertson’sShoppingCenter
2054W�AvenueK
Lancaster,CA93536
Information
661 949-1824
• Valencia HEARx
ValenciaGranarySquare
25914McBeanPkwy�
Information
661 799-9965
• Sun Valley HEARx
CanyonPlaza
8341LaurelCanyonBlvd�
SunValley,CA91352
Information
818 768-6447
Laboratory
Mainlab
818 375-2321
Results(24hours)
888 4 KPTEST
(888 457-8378)
• Central Medical Office Building
Sa,Su,7a�m�–noon;
closedholidays
• North 3 Medical Offices
closedholidays
• South 1 Medical Offices
Draw Station
and2–5p�m�
HIV Services
Information
818 375-3471
Long-term Care
Information
818 832-7292
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
RenalCare
888 778-5000
818 375-4456
Basement
818 375-1755
Nutrition Services
818 375-3018
866 364-0014
North2,1stFloor
818 375-2233
Oncology/Hematology By referral only
W,8:30a�m�–12:30p�m�
Appts�/Cancel
818 375-3493
Messages
818 375-1650
Optical Center
KaiserPermanente�
North2MedicalOfficesandCastRoom
and1–4:30p�m�
818 375-1690
After-hourscareavailablein
HospitalEmergencyDepartmentonly�
After-hoursinformation, (818) 375-2000.
• Cast Room-Main Hospital/
Emergency Department
Hours:7days,9a�m�–midnight
Pain Management By referral only
818 375-4100
Patient Business
Information
818 375-2295
Pediatrics
888 778-5000
Immunizationshours:M–F,9–11:30a�m�
and1:30–4p�m�
Forimmunizations,pleasecallthe
appointmentnumbertoschedulea
nurseclinicvisit�
• Pediatric Subspecialties: cardiology,
developmental endocrinology,
gastroenterology (GI)
By referral only
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• Hospital Building 24-hour Pharmacy
Hours:7days,24hours
Information
818 375-2377
Mail-orderPharmacy 866 206-2981
Refillsbyphone
866 362-4939
• North 3 Medical Offices Pharmacy
Information
818 375-2102
Mail-orderPharmacy
866 206-2981
Refillsbyphone
866 362-5184
• South 1 Medical Offices Pharmacy
Information
866 362-5432
Mail-orderPharmacy
866 206-2981
Refillsbyphone
866 375-2090
818 375-1600
Physical/Occupational Therapy
By referral only
818 375-1607
818 375-1690
Proctology
Hours:M,Tu,Th,F,8:30a�m�–5p�m�
Appts�/Cancel
888 778-5000
Psychiatry
Pulmonary Function Testing
By referral only
888 778-5000
Pulmonary Medicine By referral only
888 778-5000
Respiratory Care
Hours:7days,24hours
Advice/Info�
818 375-2901
Area160
Appts�/Cancel
818 375-2454
Social Services
Urgenthours:M–F,5–10p�m�;
Appts�/Cancel
818 375-2977
Urgentproblems
818 375-2000
818 375-3636
GeneralSurgery
Appointments
818 375-1740
Messagesandrefills
818 375-1740
Teenage Health Care Center
888 778-5000
Counseling
818 375-2904
Healtheducator
818 375-2935
TTY for the Hearing
or Speech Impaired
711
Urgent Care/Ambulatory Care
1stFloor
Cliniclobbyreceptiondeskcheck-in
•Adult Medicine, Pediatrics,
and minor injuries
Walk-inhours:M–F,5–9p�m�
Sa,Su,andholidayhours:
8a�m�–9p�m�
After-hours:GototheEmergency
Departmentonthehospital
GroundFloor
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Appts�/Msgs�
818 375-1740
Refills
818 375-1740
Vascular Lab By referral only
Appts�/Msgs�
818 375-1740
Refills
818 375-1740
Kaiser Permanente
818 375-1690
• Optometry
Appts�/Cancel
888 778-5000
Messages
818 375-2613
•Optical Center
Information
818 375-2613
Website
kp2020.org
Volunteer Services
Information
818 375-2858
Panorama City area | Santa Clarita Medical Offices 167
20
Santa Clarita
Executive Plaza
27201TourneyRd�
Addiction Medicine/Psychiatry
1stFloor,Ste�110
Appts�/Info�
661 222-2000
Member Help Line
andholidays
800 900-3277
Health Education
2ndFloor,Ste�220
Information
21
661 222-2100
Santa Clarita
Medical Offices
27107TourneyRd�
Advice Nurse
Advice
(7days,7a�m�–7p�m�) 888 778-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Family Medicine
888 778-5000
Gastroenterology (GI) and GI Lab
By referral only
Information
661 222-2442
Gynecology
Health Education
Information
818 375-3018
866 402-4320
Information
661 222-2408
or 888 778-5000
Internal Medicine
888 778-5000
Laboratory
Hours:M–F,8:30a�m�–8:30p�m�;
Sa,Su,9a�m�–4:30p�m�;
holidays,9a�m�–1p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography, Radiology, Ultrasound
Hours:M–W,8a�m�–8:30p�m�;
Th,F,8a�m�–4:30p�m�;
Sa,9a�m�–4:30p�m�;
closedSunday
Information
888 778-5000
Mammography/
Ultrasoundappts�
661 222-2423
866 364-0014
Optical Center
See VisionEssentialsby
KaiserPermanente�
Pediatrics
888 778-5000
Information
888 956-1616
andservices�
168 Panorama City area | Santa Clarita Medical Offices
Pharmacies
Onlinerefills
kp.org/rxrefill
• 1st Floor
Information
661 222-2150
Refillsbyphone
866 362-5491
• 2nd Floor
and2–5p�m�
Information
661 222-2426
Messages
661 222-2424
Mail-orderPharmacy
866 206-2981
Refillsbyphone
866 362-5491
661 222-2025
Psychiatry
661 222-2000
Social Services
Hours:M,Tu,Th,8:30a�m�–5p�m�
Information
661 222-2410
W,F,atPanoramaCityMedicalCenter�
TTY for the Hearing
or Speech Impaired
711
Urgent Care
Hours:M–F,5–8:30p�m�;
Information
888 778-5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Kaiser Permanente
661 222-2412
• Optometry
888 778-5000
• Optical Center
Information
661 222-2171
or 888 778-5000
Website
kp2020.org
22
Sherman Terrace
Offices
18040ShermanWay
Reseda,CA91335
Addiction Medicine
F,7a�m�–6p�m�
On-dutycounselor
818 758-1216
Appointments
818 758-1200
Member Help Line
andholidays
800 900-3277
Bariatric Consultations
Patientmustcompleteapreoperative
HealthEducationprogrampriorto
consultationreferral�
Appointments
818 758-1200
Psychiatry
Officehours:M–Th,7a�m�–7p�m�
Phonehours:M–Th,7a�m�–6p�m�
Appointments
818 758-1200
Member Help Line
andholidays
800 900-3277
Woodland Hills area | Simi Valley Medical Offices 169
Woodland Hills area
23
Erwin Street
Medical Offices
21263ErwinSt�
Adult Psychiatry
F,7a�m�–5p�m�;
Sa,8:30a�m�–12:30p�m�
Appointments
818 592-3100
Member Help Line
andholidays
800 900-3277
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Internal Medicine
888 515-3500
Laboratory
Information
818 592-3039
Results
(available24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
Information
818 592-3038
Refillsbyphone
818 592-3037
Onlinerefills
kp.org/rxrefill
Physical Therapy
Appointments
818 592-3188
TTY for the Hearing
or Speech Impaired
24
711
Northridge
Pharmacy
PorterRanchCourtyard
19300RinaldiSt�,Ste�I
Northridge,CA91326
Information
818 719-3779
Refillsbyphone
818 719-3801
Onlinerefills
kp.org/rxrefill
25
Simi Valley
Medical Offices
3900AlamoSt�
SimiValley,CA93063
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Family Medicine
888 515-3500
Gynecology
170 Woodland Hills area | Simi Valley Medical Offices
Internal Medicine
888 515-3500
Laboratory
Information
805 582-3020
Results
(available24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Appts�/Cancel
(M–F,7a�m�–7p�m�)
888 515-3500
818 719-2555
Careisprovidedbyacertifiednurse
midwife,underphysiciansupervision�
Pediatrics
888 515-3500
Information
888 956-1616
andservices�
Pharmacy
Information
805 582-3003
Refillsbyphone
805 582-3005
Onlinerefills
kp.org/rxrefill
Urgent Care
Hours:M–F,5:30–9p�m�
Advice
(M–F,7a�m�–7p�m�) 888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
26
Thousand Oaks I
Medical Offices
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy
Shotsonly
Hours:Th,9a�m�–4:30p�m�
Information
818 719-2354
Appts�/Cancel
818 719-2350
Family Medicine
888 515-3500
Appts�/Cancel
818 719-2970
805 374-7580
TTY for the Hearing
or Speech Impaired
Gynecology
711
Internal Medicine
888 515-3500
Woodland Hills area | Thousand Oaks I Medical Offices 171
Laboratory
Sa,9a�m�–12:30p�m�
Information
805 374-7427
Results
(available24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Sa,9a�m�–12:30p�m�
Appointments
(M–F,7a�m�–7p�m�)
888 515-3500
818 719-2555
Careisprovidedbyacertifiednurse
midwife,underphysiciansupervision�
KaiserPermanente�
Information
888 956-1616
andservices�
Pharmacy
Hours:9a�m�–9p�m�;
Sa,9a�m�–12:30p�m�
Information
Refillsbyphone
Onlinerefills
805 374-7555
805 374-7575
kp.org/rxrefill
Appts�/Info�
818 719-2970
Retinal Screening
Self-referrals accepted;
by appointment only
Appts�/Cancel/
Info�/Msgs�
805 449-3406
TTY for the Hearing
or Speech Impaired
711
Urgent Care
Sa,9a�m�–12:30p�m�
• Advice Nurse
Advice
(M–F,7a�m�–7p�m�) 888 515-3500
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Kaiser Permanente
• Optometry
Appts�/Cancel
888 515-3500
Info�/Msgs�
805 374-7450
• Optical Center
Eyeglasses
Information
805 374-7450
Website
kp2020.org
172 Woodland Hills area | Thousand Oaks II Medical Offices
27
Thousand Oaks II
Medical Offices
145HodencampRd�
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Bone Density By referral only
Appts�/Cancel
805 449-3406
Hours:W,8:30a�m�–5p�m�
Appts�/Cancel
818 719-2596
Appts�/Cancel/
Info�/Msgs�
818 719-4643
Family Medicine
Appts�/Cancel/
Info�/Msgs�
888 515-3500
Internal Medicine
Appts�/Cancel/
Info�/Msgs�
888 515-3500
Pediatrics
Appts�/Cancel/
Info�/Msgs�
888 515-3500
Information
888 956-1616
andservices�
By referral only
Appts�/Cancel
805 449-3480
TTY for the Hearing
or Speech Impaired
711
Woodland Hills area | Woodland Hills Medical Center 173
Woodland H. Campus
Woodland Hills Medical Center (hospital and medical offices)
Entrances 6, 8, & 10
N
NORTHSIDE
Entrance 5
MULTILEVEL
PARKING STRUCTURE
E EMERGENCY
SERVICES
ENTRANCE
E
NORTHSIDE
Entrance 9
Emergency and Urgent Care, Entrance 3
Ambulance, Entrance 2
Parking Entrance
HOSPITAL
PATIENT
SURFACE
PARKING
Entrance 1
PARKING
PATIENT
SURFACE
PARKING
BURBANK BLVD
VENTURA FW
PHYSICIAN
AND STAFF
PARKING
ONLY
MEDICAL OFFICE
TOWER
Entrance 7
Y (101)
Entrance 4
DE SOTO AVE
Mapnottoscale
28
Woodland Hills
Medical Center
Addiction Medicine
Adolescent Clinic
MedicalOfficeTower
Entrance4,5thFloor
Hours:M–F,1–5p�m�
Emergency services
5601DeSotoAve�
Hospital,Entrance1
EmergencyDepartment,Entrance3
• Advice Nurse
Advice
(M–F,7a�m�–7p�m�) 888 515-3500
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Emergency
MedicalOfficeTower,Entrance3
Hours:7days,24hours
Information
Generalinformation
Patientinformation
TTY for the Hearing
or Speech Impaired
818 719-2000
818 719-2770
711
888 515-3500
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy
MedicalOfficeTower
Entrance5,5thFloor
Hours:M,W–F,8:30a�m�–5p�m�;
Tu,8:30a�m�–8p�m�
Appts�/Cancel
818 719-2350
Messages
818 719-2354
174 Woodland Hills area | Woodland Hills Medical Center
Anesthesiology By referral only
MedicalOfficeTower
Entrance4,2ndFloor
Hours:7days,24hours
818 719-3190
Anticoagulation
Pharmacist
877 608-0082
Appointment Call Center
888 515-3500
Audiology By referral only
MedicalOfficeTower
Entrance5,5thFloor
818 719-3700
Blood Donor Center
MedicalOfficeTower
Entrance4,lowerlevel
Information
818 719-4329
Bone Density By referral only
Endocrinology
MedicalOfficeTower
Entrance5,4thFloor
Appts�/Cancel/
Info�/Msgs�
818 719-4418
Breast Center/Mammography
MedicalOfficeTower
Entrance5,3rdFloor
Tu–Th,8:30a�m�–9p�m�;
Sa,8:30a�m�–8p�m�
Mammogramsappts�/
Cancel
818 719-4173
Business Services
Hospital,Entrance4,lowerlevel
Inpatientbilling
818 719-2777
Cardiology/EKG By referral only
MedicalOfficeTower
Entrance5,4thFloor
Appts�/Cancel
818 719-2596
Info�/Msgs�
818 719-3560
• Cardiac Studies
Appts�/Cancel
818 719-3540
Cholesterolclinic
818 719-2886
Center for Wound Healing
By referral only
MedicalOfficeTower
Entrance4,1stFloor
Information
818 719-2796
Children’s Center for
Attentional Problems
By referral only
NorthsideMedicalOffices
Entrance8,1stFloor
Info�/Msgs�
818 719-4161
Continuing Care
• Home Health/Hospice/
Long-term Care
Information
818 832-7200
DermatologyBy referral only
MedicalOfficeTower
Entrance5,1stFloor
Appts�/Cancel
818 719-4643
Employee Health
Information
818 719-3129
Endocrinology/Diabetes Center
By referral only
MedicalOfficeTower
Entrance5,4thFloor
Appts�/Cancel
818 719-3343
Info�/Msgs�
818 719-4400
Blood-sugar
reportingline
818 719-4416
Bonedensity
818 719-4418
Retinalscreening
818 719-4418
Family Medicine
Entrance6,3rdFloor
888 515-3500
MedicalOfficeTower
Entrance4,4thFloor
Info�/Msgs�
818 719-3585
Endoscopyappts�/Cancel818 719-3584
Sigmoidoscopyappts�/
Cancel
818 719-3529
Genetics
Referral preferred
MedicalOfficeTower
Entrance5,3rdFloor
Appts�/Cancel/
Info�/Msgs�
818 719-4530
Geriatric Assessment Clinic
By referral only
Entrance7,1stFloor
Appts�/Cancel/
Info�/Msgs�
818 719-2002
Great Starts
Postpartumclassfornewmothers
Entrance1,1stFloor
Information
818 719-2255
Gynecology
By referral only
MedicalOfficeTower
Entrance5,5thFloor
818 719-3700
Health Education
HealthEducationCenter
818 719-4305
Hearing
• Reseda HEARx
Loehmann’sPlaza
19403VictoryBlvd�
Reseda,CA91335
byappointmentonly
Information
818 343-8116
Immunization Clinic
Entrance6,3rdFloor
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–4p�m�
818 719-4693
MedicalOfficeTower
Entrance4,3rdFloor
Tu,8:30a�m�–12:30p�m�
Appts�/Cancel
818 719-4484
Infertility
Info�/Msgs�
818 719-4830
Infusion Center By referral only
MedicalOfficeTower
Entrance4,4thFloor
Hours:M,Tu,Th,F,
7:15a�m�–6:30p�m�;
W,7:15a�m�–4:30p�m�;
Sa,Su,callforhours
Information
818 719-2070
Insurance
Information
818 719-2670
Internal Medicine
• Medical Office Tower
ModuleC,Entrance4,3rdFloor
ModuleD,Entrance4,4thFloor
Hours:M,W–F,8:30a�m�–12:30p�m�
and1:30–5p�m�;
Tu,8:30a�m�–12:30p�m�
• Northside Medical Offices
ModulesAandB
Entrance6,2ndFloor
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
888 515-3500
Laboratory
• Medical Office Tower
Information
818 719-2620
Results(24hours)
888 4 KPTEST
(888 457-8378)
• Northside Laboratory
Entrance6,1stFloor
Information
818 719-2620
Results(24hours)
888 4 KPTEST
(888 457-8378)
at kp.org�
Member Services
MedicalOfficeTower
Entrance4,5thFloor
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
MedicalOfficeTower
Entrance5,2ndFloor
Tu,8:30a�m�–12:30p�m�
Advice/Triage
818 719-2487
Appts�/Cancel
818 719-2516
Info�/Msgs�
818 719-2480
MedicalOfficeTower
Entrance5,5thFloor
818 719-3518
MedicalOfficeTower
Entrance5,5thFloor
818 719-3519
MedicalOfficeTower
Entrance4,1stFloor
818 719-2710
MedicalOfficeTower
Entrance5,3rdFloor
Info�/Msgs�
818 719-2555
Entrance9,1stFloor
818 719-3006
MedicalOfficeTower
Entrance10,1stFloor
Appts�/Cancel/
Info�/Msgs�
818 719-2930
MedicalOfficeTower
Entrance5,4thFloor
Appts�/Cancel
818 719-3243
Chemotherapyadministration,oncology
pharmacist,andsocialservices�
Optical Center
KaiserPermanente�
MedicalOfficeTower
Entrance5,1stFloor
818 719-2970
Pain Procedures
Entrance6,1stFloor
Information
818 719-3987
Pathology
MedicalOfficeTower
Information
818 719-2660
Pediatric Oncology By referral only
MedicalOfficeTower
Entrance4,4thFloor
Hours:M,Th,F,8:30a�m�–5p�m�;
Tu,W,8:30a�m�–12:30p�m�
Appts�/Msgs�
818 719-4500
Pediatrics
Entrance6,2ndFloor
Phoneadvicehours:M–F,7a�m�–7p�m�
888 515-3500
• Advice Nurse
Advice
(M–F,7a�m�–7p�m�) 888 515-3500
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Peritoneal Dialysis By referral only
MedicalOfficeTower
Entrance5,2ndFloor
818 719-3610
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• Outpatient Pharmacy
Entrance4
Hours:7days,24hours
Information
818 719-2909
Refillsbyphone
818 719-2901
Entrance5
and2–5:30p�m�
Refillsbyphone
818 719-2905
• 3rd Floor Pharmacy
Entrance5
and2–5:30p�m�
Refillsbyphone
818 719-2903
• 4th Floor Pharmacy
Entrance5
Refillsbyphone
818 719-2904
• Northside Medical Offices Pharmacy
Information
818 719-2080
Refillsbyphone
818 719-2084
MedicalOfficeTower
Entrance5,1stFloor
Appts�/Cancel/
Info�/Msgs�
818 719-2950
MedicalOfficeTower
Entrance4,1stFloor
Appts�/Cancel/
Info�/Msgs�
818 719-2930
MedicalOfficeTower
Entrance5,2ndFloor
818 719-2630
Population Care Management
By referral only
(Casemanagementprograms)
MedicalOfficeTower
Entrance4,5thFloor
Information
818 719-3768
Psychiatry
See ErwinStreetMedicalOffices
forAdultPsychiatry�SeeSherman
TerraceOfficesforChildand
AdolescentPsychiatry�
Pulmonary Medicine/Respiratory Care
By referral only
MedicalOfficeTower
Entrance4,4thFloor
818 719-3530
MedicalOfficeTower
Entrance4,3rdFloor
and1:30–5p�m�;
Tu,8:30a�m�–12:30p�m�
818 719-4410
Social Services
MedicalOfficeTower
Entrance5,5thFloor
Appts�/Info�
818 719-3785
• Urgent Problems
Hours:Sa,Su,9:30a�m�–6p�m�
Information
818 719-2653
• Adult Medicine
MedicalOfficeTower
Entrance5,1stFloor
818 719-2950
• Pediatrics
MedicalOfficeTower
Entrance4,1stFloor
818 719-2950
GeneralSurgery
MedicalOfficeTower
Entrance4,5thFloor
Appts�/Cancel
818 719-4241
Messages
818 719-3750
Surgi-Center By referral only
MedicalOfficeTower
Entrance5,2ndFloor
Cancel/Info�
818 719-4321
Scheduling
818 719-4322
Travel Shots Clinic
Travel shots by appointment only
FamilyMedicine
Entrance6,3rdFloor
Appts�/Msgs�
818 719-2076
TTY for the Hearing
or Speech Impaired
Urgent Care/Ambulatory Care
MedicalOfficeTower,Entrance4
• Adult Medicine
Walk-inhours:M–F,5–9p�m�;
After-hours:7days,9p�m�–7a�m�;
gotoEmergencyDepartment,
Entrance3
711
• Pediatrics
Officehours:M–F,5:30–9p�m�;
Sa,Su,holidays,8a�m�–9p�m�;
After-hours:7days,9p�m�–9a�m�;
gotoEmergencyDepartment,
Entrance3
• Advice Nurse
Advice
(M–F,7a�m�–7p�m�) 888 515-3500
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
MedicalOfficeTower
Entrance4,2ndFloor
818 719-3150
Vascular SurgeryBy referral only
MedicalOfficeTower
Entrance4,5thFloor
818 719-2028
Kaiser Permanente
MedicalOfficeTower
Entrance5,2ndFloor
Appts�/Cancel/
Info�/Msgs�
818 719-3770
• Optometry
MedicalOfficeTower
Entrance5,1stFloor
F,Sa,8a�m�–5p�m�
Appts�/Cancel
888 515-3500
•Optical Center
MedicalOfficeTower
Entrance5,1stFloor
F,Sa,8a�m�–5p�m�
Information
818 719-4330
Website
kp2020.org
Volunteer Services
Hospital,Entrance1,lowerlevel
Info�/Msgs�
818 719-4061
Wound Center By referral only
MedicalOfficeTower
Entrance4,1stFloor
F,8:30am–4p�m�
Information
818 719-2796
X-ray/Diagnostic Imaging
•Chest and routine X-rays
By referral only
Hospital,Entrance1,1stFloor
Phonehours:
M–F,8:30a�m�–4:30p�m�
Walk-inhours:
7days,8:30a�m�–10:30p�m�
818 719-2700
•CT Scan (Computerized Tomography)
By referral only
818 719-2760
Recordedpreparation
instructions
818 719-3943
•MammographyBy appointment only
MedicalOfficeTower
Entrance5,3rdFloor
Tu,W,Th,8:30a�m�–9p�m�;
Sa,8:30a�m�–3:45p�m�
Appts�/Cancel(M–F,
7a�m�–7p�m�)
888 515-3500
•MRI (Magnetic Resonance Imaging)
By referral only
Appts�/Info�(M–F,
8:30a�m�–5p�m�)
818 719-2712
Cancel/Msgs�(M–F,
8:30a�m�–5p�m�)
818 719-2712
•Northside X-ray
Entrance6,1stFloor
Phonehours:
M–F,8:30a�m�–5:30p�m�
Information
818 719-2700
•Ultrasound By referral only
818 719-2925
Recordedpreparation
instructions
818 719-3949
Fresenius Medical Care
Dialysis Services
TheCorbinVillage
19836VenturaBlvd�
818 713-9040
Dialysis
Information
818 719-3984
Long-term Care
Information
818 592-2400
181
Western Ventura
Western Ventura County map
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Ventura
H
AR
VA
RD
VENT
URA
AVE
23
RD
A
34
Camarillo
SA
NT
A
45
1
SAS
PO
LAS
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36
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RD
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DU
GO
WA
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A
AS
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LCRE
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IS
RD
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PL
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34
LE
D
BLV
RICE AVE
LOMBARD
101
31 37
CHANNEL IS BLVD
Oxnard
1
HUENEME RD
1
N
40
VE
R
FIFTH ST
Pt Hueneme
RD
29 41
33 34
SAVIERS RD
R IS
RBO
VENTURA RD
HA
Pacific Ocean
VICTORIA AVE
GONZALES RD
VE
CL
AR
A
232
101
N ROSE AVE
HILL RD
ST
39
118
118
30
Thousand Oaks
38
ST DR
182 Western Ventura County
Kaiser Permanente
services in western
Ventura County
Kaiser Permanente physicians and
medical offices in western
Ventura County
Wehavefivemedicalofficesinwestern
VenturaCounty,andourmemberscan
accesstheservicesofKaiser
Permanentedoctorsforprimarycarein
Camarillo,Oxnard,andVentura�Your
KaiserPermanentephysiciancanhelp
yougetKaiserPermanenteservices—
suchaseasierreferralstospecialists—
andotherhealthresources�
SomeKaiserPermanenteserviceswill
continuetobeprovidedbyaffiliated
providers,whichincludephysiciansand
hospitals�Affiliatedhospitalsprovide
inpatientandemergencyservicesto
KaiserPermanentemembers�For
specialtycare,youwillbereferred
primarilytoKaiserPermanente
specialistsandalsotosomeaffiliated
specialists�But,becauseyourreferral
willcomefromaKaiserPermanente
physician,youwon’thavetowaitfor
authorizationfromanyoneelse�
thefollowingnotice:
“Somehospitalsandotherprovidersdo
notprovideoneormoreofthe
KaiserPermanenteMemberServiceCall
Centerat1-800-464-4000(English)or
1-800-777-1370(TTYforthehearing/
canobtainthehealthcareservicesthat
youneed�”
Selecting your Kaiser Permanente
personal physician
Pleaserefertotheinformationon
pages9–10ofthisGuidebook.
ContactourCallCenter,weekdays
7a�m�–7p�m�,at1-888-550-5200
(EnglishandSpanish)or 711(TTYfor
thehearing/speechimpaired),tochoose
aprimarycarephysician�
YoucanalsovisittheMemberServices
officeforwesternVenturaCountyat
2103E�GonzalesRd�Oryoucan
e-mailquestionstoMemberServices
atkp.org�
chargeandrespondtoyou�
Formoreinformationaboutour
westernVenturaservicearea,go
tokp.org/westernventura�
Western Ventura County 183
29
Kaiser Permanente
Buenaventura
Camarillo
Medical Offices
CamarilloVillage
ShoppingCenter
2620E�LasPosasRd�
Camarillo,CA93010
LocatedbetweenTempleAve�
andCharterOakDr�
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
DermatologyBy referral only
Advice/Appts�/
Cancel/Msgs�
818 719-4643
Pediatrics
Advice/Appts�/
Cancel/Msgs�
888 515-3500
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Appointments
888 515-3500
Information
888 956-1616
andservices�
805 383-2119
TTY for the Hearing
or Speech Impaired
30
711
Kaiser Permanente
Buenaventura
Hill Road
Medical Offices
888S�HillRd�
Ventura,CA93003
Locatedbetween
TelephoneRd�andThilleSt�
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Behavioral Health
Tu,12:30–9p�m�
805 477-6266
Member Help Line
andholidays
800 900-3277
Appointments
805 477-6000
Pediatrics
Advice/Appts�/
Cancel/Msgs�
888 515-3500
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Appointments
888 515-3500
Advice/Appts�
805 477-6070
Information
888 956-1616
andservices�
Physical TherapyBy referral only
Advice/Appts�/
Cancel/Msgs�
805 477-6271
TTY for the Hearing
or Speech Impaired
711
Urgent Care
Hours:M–F,5:30p�m�–7:15p�m�;
• Advice Nurse
Advice
(M–F,7a�m�–7p�m�) 888 515-3500
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
31
Kaiser Permanente
Buenaventura
Oxnard
Medical Offices
2200E�GonzalesRd�
Oxnard,CA93036
Locatedatthecornerof
GonzalesRd�andLombardSt�
Advice Nurse
Advice
(M–F,7a�m�–7p�m�)
888 515-3500
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Behavioral Health
805 604-6060
Member Help Line
andholidays
800 900-3277
Family Medicine, Internal
Medicine, Pediatrics
Advice/Appts�/
Cancel/Msgs�
888 515-3500
Laboratory
Sa,8:30a�m�–1p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Appointments
888 515-3500
Oxnard Pharmacy
Information
805 278-5900
Refillsbyphone
866 407-7720
Onlinerefills
kp.org/rxrefill
Information
888 956-1616
andservices�
TTY for the Hearing
or Speech Impaired
711
Urgent Care
Sa,Su,holidays,9a�m�–4:30p�m�
• Advice Nurse
Advice
(M–F,7a�m�–7p�m�) 888 515-3500
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
32
Kaiser Permanente
Buenaventura
Vista
Medical Offices
2601E�MainSt�
Ventura,CA93003
Gastroenterology (GI),
Hematology/Oncology
By referral only
Advice/Appts�/
Cancel/Msgs�
805 477-6020
Advice/Appts�/
Cancel/Msgs�
805 477-6350
TTY for the Hearing
or Speech Impaired
711
33
Kaiser Permanente
Oxnard
Medical Offices
35
Oxnard,CA93036
LocatedsouthoftheVentura
101Fwy�,betweenRiceRd�
andRoseAve�TaketheRiceRd�
exit,offthe101Fwy�
Allergy, Gastroenterology (GI),
Rheumatology
Hours:Callforhours
Appointments
805 988-6300
Neurology, Obstetrics/Gynecology,
Ophthalmology
Appointments
805 988-6300
TTY for the Hearing
or Speech Impaired
34
Emergency services
147N�BrentSt�
Ventura,CA93003
Hours:7days,24hours
Information
Kaiser Permanente
Member Services
Oxnard,CA93036
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Personalphysician
selection
888 956-1616
LocatedsouthoftheVentura101Fwy�,
betweenRiceRd�andRoseAve�Take
theRiceRd�exit,offthe101Fwy�
805 652-5011
KaiserPermanente�
LocatedonthecornerofLomaVistaRd�
andBrentSt�
36
711
Community
Memorial
Hospital of
San Buenaventura
Kaiser Permanente
Camarillo
Pharmacy
CamarilloTownCenter
309VenturaBlvd�,Ste�B
Camarillo,CA93010
Information
805 988-2588
Refillsbyphone
877 214-7840
Onlinerefills
kp.org/rxrefill
LocatedoffLasPosasRd�,southofthe
Ventura101Fwy�,intheCamarilloTown
Center,nearStaples�
37
Kaiser Permanente
Oxnard Pharmacy
39
Oxnard,CA93036
Information
805 278-5900
Refillsbyphone
866 407-7720
Onlinerefills
kp.org/rxrefill
LocatedinsidetheKaiserPermanente
BuenaventuraOxnardMedicalOffices,
southoftheVentura101Fwy�,between
RiceRd�andRoseAve�TaketheRice
Rd�exit,offthe101Fwy�
38
Kaiser Permanente
Thousand Oaks
Pharmacy
ThousandOaksMedicalOffices
Sa,9:30a�m�–12:30p�m�
Information
805 374-7555
Refillsbyphone
866 407-7719
Onlinerefills
kp.org/rxrefill
LocatedeastofMoorparkRd�atthe
cornerofBoardwalkAve�
Kaiser Permanente
Ventura Pharmacy
BedBath&BeyondPlaza
4020E�MainSt�,Ste�B-8
Ventura,CA93003
Information
805 662-2600
Refillsbyphone
866 407-7721
Onlinerefills
kp.org/rxrefill
LocatedbetweenDonlonSt�and
CallensRd�
40
CVS Pharmacy,
Camarillo
First fill only
5259MissionOaksBlvd�
Camarillo,CA93010
Pharmacyhours:M–F,9a�m�–9p�m�;
Information
805 482-0707
First fill onlypharmaciesonlyfillnew
prescriptions�Refillsmustbeobtained
fromaKaiserPermanentePharmacyor
fromthefull-serviceRiteAidPharmacy
inSantaPaula�
41
Rite Aid Pharmacy,
Camarillo
44
First fill only
2550LasPosasRd�
Camarillo,CA93010
Information
805 482-2135
42
Rite Aid Pharmacy,
Fillmore
First fill only
VonsShoppingCenter
600VenturaSt�
Fillmore,CA93015
Information
805 524-9792
43
Rite Aid Pharmacy,
Santa Paula
Full service
221E�HarvardBlvd�
SantaPaula,CA93060
Information
805 525-4014
Rite Aid Pharmacy,
Ventura
First fill only
131W�MainSt�
Ventura,CA93001
Information
805 643-1121
inSantaPaula�
45
Walgreens
Pharmacy, Oxnard
First fill only
2303N�VineyardAve�
Oxnard,CA93030
Pharmacyhours:7days,24hours
Information
805 983-8644
inSantaPaula�
190
Metropolitan Los Angeles
Using the facility
listings
generallylist:
➞ Location
➞ Hours
➞ Phonenumbers
facilitiesintheMetropolitan
LosAngelesareaarelisted
alphabetically�
theLosAngelesMedicalCenteris
6 onthemap(page192),in
theaddressesanddirections
Medical centers
Medical offices
How to find facilities near you 191
11
18TH
FAIR
FAX
A
Beverly Hills
VE
LA CIEN
EGA BLVD
West Los Angeles area map
ST
CAD
ILLA
C AV
ROBERTSO
N
10
NATIONAL BLVD
CE
N
TO
JEFFERSON BLVD
D
LV
LA BREA AVE
D
V
BL
NI
13
WASHINGTON BLVD
10
VE
E
B
G
IN
H
AS
W
Mar Vista
CRENSHAW BLVD
BLVD
VENICE BLVD
VD
LA CIENEGA
Culver City
ER
FF
JE
BL
BLVD
N
SO
405
D
1
Baldwin Hills
V
M
ER
90
VD
BL
LA
E
E
S
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FF
JE
ON
TIJ
9
CENTIN
ELA
AV
SLAUSON AVE
X AV
FAIRFA
AB
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AV
AV
A
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N
M
TI
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N
4
GOLDLEAF CIRCLE
LVD
BL
N
TO
CE
W AS HIN G
VE
EA
NC
E
OR
FL
Westchester
5
Inglewood
PRAIRIE AVE
Pacific Ocean
N
10
105
CRENSHAW BLVD
S PRAIRIE AVE
405
Los Angeles
International
Airport
LA BREA AVE
E QUEEN ST
MANCHESTER BLVD
W CENTURY BLVD
N PACIFIC AVE
Los Angeles area map
3
SIERRA MADRE VILLA AVE
LA Metro Area
210
W GLENOAKS BLVD
134
E FOOTHILL BLVD
8
134
Glendale
210
E COLORADO BLVD
12
5
N VERMONT AVE
N EDGEMONT ST
N ALEXANDRIA AVE
Pasadena
2
110
HOLLYWOOD BLVD
6
TER
SE
T BL D
V
W CO
7
T
101
F IG U
SU
N
Hollywood
EROA
Echo
Park
LLEG
E ST
HILL S
SUNSET BLVD
Monterey
Park
10
710
S WOODS AVE
110
Los Angeles
60
2
TELFORD ST
5
TIC
B
10
S AT
LAN
110
LVD
POMONA BLVD
N
Addresses and
directions
1
WashingtonandInglewoodBlvds�
From the 405 Fwy. north:Takethe
Venice/Washingtonexit�
From the 405 Fwy. south:Takethe
Washington/Culverexit�
East Los Angeles
Medical Offices
5119E�PomonaBlvd�
LosAngeles,CA90022
LocatedbetweenAtlanticBlvd�and
WoodsAve�,1blocksouthof
the60Fwy�
3
4
Glendale Medical Offices
Inglewood Medical Offices
110N�LaBreaAve�
Inglewood,CA90301
LocatedonLaBreaAve�,between
ManchesterBlvd�andFlorenceAve�
Culver Marina Medical Offices
12001W�WashingtonBlvd�
LosAngeles,CA90066
2
5
6
Los Angeles Medical Center
Emergency services
Pediatric urgent care services
4867SunsetBlvd�
LosAngeles,CA90027
Kp.org/losangeles
Enterthemedicalofficesnorthof
1526N�EdgemontSt�Enterthe
hospitalonBarnsdallAve�,northof
SunsetBlvd�
➞ Hospital
4867SunsetBlvd�
➞ 1505 N. Edgemont St.
➞ 1526 N. Edgemont St.
➞ 4700 Sunset Blvd.
444W�GlenoaksBlvd�
Glendale,CA91202
LocatedonthecornerofGlenoaks
Blvd�andPacificAve�,justnorthof
the134Fwy�
Health Education and
Psychiatry Offices
➞ 3699 Wilshire Blvd.
Wateridge Office Park
5105GoldleafCircle
LosAngeles,CA90056
From West Los Angeles
Medical Center:
GosouthonLaCienegaBlvd�,31⁄2
milestotheSlausonAve�off-ramp�
TurnleftonSlausonandlefttoenter
WateridgeOfficePark�Parkinthe
designatedareas�
From the 405 Fwy. north:Take405
Fwy�southtothe90Fwy�east,exit
SlausonAve�TurnrightonSlauson
Ave�andgoingapproximately1
mile�TurnleftonGoldleafCir�and
enterWateridgeOfficePark�
➞ 1515 N. Vermont Ave.
Parking lots
1505N�EdgemontSt�
1515N�VermontAve�
4700SunsetBlvd�
4715SunsetBlvd�
4760SunsetBlvd�
4841HollywoodBlvd�
4900SunsetBlvd�
4950SunsetBlvd�
Public transportation
TheMTAVermontstationison
thecornerofVermontAve�and
SunsetBlvd�
Sunset shuttle
TheSunsetshuttlerunsapproximatelyevery30minutes,Monday
toFriday,7:30a�m�to10:30p�m�;
SaturdayandSunday,8:30a�m�to
10:30p�m�Wealsoprovideshuttle
serviceonholidays�Catchtheshuttle
fromanymedicalcenterparkinglot�
Forspecialpickupduringregular
businesshours,call3-5965fromany
medicalcenterphone�
11
1843½LaCienegaBlvd�
LosAngeles,CA90035
Located2blocksnorthofthe
WestLosAngelesMedicalCenter,
atthecornerofSawyerSt�and
LaCienegaBlvd�
12
Construction hotline
Callourconstructionhotlinefor
themostup-to-dateinformationat
(323) 783-FIND (3463),or 3-FIND
whendialingfromacampusphone�
7
8
13
West Los Angeles
Medical Center
Emergency services
6041CadillacAve�
LosAngeles,CA90034
Pasadena Medical Offices
➞ Hospital and Medical Offices
Emergency services
6041CadillacAve�
Locatedoffthe210Fwy�,atthe
MadreSt�exit�
Playa Vista Medical Offices
5620MesmerAve�
CulverCity,CA90230
Locatedwestofthe405Fwy�,
attheJeffersonBlvd�exit�
10
Locatedatthecornerof
ColoradoBlvd�andWilsonAve�
Locatedattheintersectionof
CollegeSt�andFigueroaTerrace,
northofthe101Fwy�andwestof
the110Fwy�
Pasadena,CA91107
9
Kaiser Permanente,
Pasadena
1055E�ColoradoBlvd�,Ste�100
Pasadena,CA91106
Mental Health Center
765W�CollegeSt�
LosAngeles,CA90012
Kaiser Permanente,
La Cienega
Kaiser Permanente,
Inglewood
The Marketplace at Hollywood Park
3451W�CenturyBlvd�,Ste�B-3
Inglewood,CA90303
LocatedbetweenTargetandStaples�
➞ Venice Medical Offices
5971VeniceBlvd�
TheWestLosAngelesMedical
Centerislocated1blocknorthof
the10Fwy�,onthecornerofVenice
Blvd�andCadillacAve�Takethe10
Fwy�totheVenice/LaCienegaexit
andgonorth�Themedicalcenter
andparkinglotareonyourright�
TogettotheVeniceMedical
Offices,takethe10Fwy�tothe
Washington/Fairfaxexit,turnright
(north)toVeniceBlvd�,andthen
turnleft�Theofficesandparkinglot
areonyourright�
Culver Marina Medical Offices 195
1
Culver Marina
Medical Offices
12001W�WashingtonBlvd�
LosAngeles,CA90066
Addiction Medicine
F,9a�m�–5:30p�m�;
Advice/Appts�/
Cancel/Msgs�
310 915-4515
Adolescentprogram;couples;
day-treatmentprogram;detoxification;
dual-diagnosisprogram;family,
individual,andgrouptherapy;
parenting;significant-other/
codependencyprogram;andSpanishspeakinggroups(canbearranged)�
Member Help Line
andholidays
800 900-3277
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
• Mammography
Appts�/Cancel/
Info�/Msgs�
800 954-8000
• Radiology By referral only
Hours:M–F,8:30a�m�–12:30p�m�
and1–4:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 954-8000
• X-ray, Bone Densitometry
By referral only
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
Appts�/Cancel/
Info�/Msgs�
323 857-2421
Family Medicine
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Internal Medicine
800 954-8000
Laboratory
Clinicallaboratory,outpatientservices
Information
310 915-4420
Results(24hours)
888 4 KPTEST
(888 457-8378)
Appts�/Cancel/
Info�/Msgs�
310 915-4400
196 Culver Marina Medical Offices
Pain Management By referral only
Appts�/Cancel/
Info�/Msgs�
323 857-4213
Information
888 956-1616
andservices�
Pharmacy
866 391-2677
Onlinerefills
kp.org/rxrefill
Physical Medicine and Rehabilitation
By referral only
Hours:Wednesdayonly,1:30–4:45p�m�
Advice/Appts�/
Cancel/Msgs�
323 857-3373
After-hourscancellation 323 857-3682
Hours:M,Tu,Th,F,8:30a�m�–noon
and1–4:30p�m�;
W,8:30a�m�–noonand2–4:30p�m�
Information
323 857-2476
Appts�/Cancel/
Info�/Msgs�
323 857-4034
Security (Lost and Found)
Information
310 915-4444
TTY for the Hearing
or Speech Impaired
711
2
East Los Angeles
Medical Offices
5119E�PomonaBlvd�
LosAngeles,CA90022
kp.org/losangeles
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
• Bone Density
• Mammography
800 954-8000
Gynecology
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurse Clinic
F,8:30a�m�–3:30p�m�;
Sa,8–11:30a�m�
Information
800 954-8000
By appointment only
Appts�/Info�
800 954-8000
KaiserPermanente�
Glendale Medical Offices 197
Information
888 956-1616
andservices�
Pharmacy
Hours:M–F,8:30a�m�–6:30p�m�;
Sa,8:30–11:30a�m�
866 352-8734
(call48hoursinadvanceforrefills)
Onlinerefills
kp.org/rxrefill
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Pediatrics
Hours:M–Th,9a�m�–7p�m�,
F,9a�m�–5p�m�;Sa,9a�m�–noon
• After-hours Clinic
By appointment only
Hours:M–Th,5–7p�m�;
Sa,8a�m�–noon
Advice/Appts�/
Cancel/Msgs�
800 954-8000
or 323 881-5516
• School/Camp forms
Hours:M–F,8:30–11:30a�m�
and1:30–4:30p�m�
Information
800 954-8000
Feesmayapply�
Kaiser Permanente
• Optometry
Officehours:M–Th,8a�m�–5:30p�m�;
Eyeglassesstatus/Advice/
• Optical Center
Eyeglasses
F,8a�m�–5p�m�;
Sa,8a�m�–noon
Appts�/Cancel
323 881-5582
Website
kp2020.org
3
Glendale
Medical Offices
444W�GlenoaksBlvd�
Glendale,CA91202
kp.org/losangeles
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Radiology
By referral only
• X-ray
800 954-8000
Diagnostic Imaging
By referral only
• Mammography Self-referral accepted
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Social Medicine
Information
Gynecology
TTY for the Hearing
or Speech Impaired
323 881-5516
711
198 Glendale Medical Offices
Laboratory
Hours:M,Th,8a�m�–6p�m�;
Tu,W,F,8a�m�–4:30p�m�;
Sa,8a�m�–noon;
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurse Clinic
F,8:30a�m�–3:30p�m�;
Sa,8–11:30a�m�
Information
800 954-8000
F,8:30a�m�–4:30p�m�
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Information
888 956-1616
andservices�
Pharmacy
Sa,8a�m�–noon;closedholidays
866 352-8964
Onlinerefills
kp.org/rxrefill
Appts�/Cancel
818 552-3040
Primary Care: Family
Medicine, Pediatrics
By appointment only
F,8a�m�–4p�m�;
Sa,8a�m�–noon
Appts�/Cancel/
Info�/Msgs�
800 954-8000
• After-hours primary care
By appointment only
Hours:Sa,8a�m�–noon
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Information
800 954-8000
TTY for the Hearing
or Speech Impaired
4
711
Health Education
and Psychiatry
Offices
Wateridge Office Park
5105GoldleafCircle
LosAngeles,CA90056
Health Education
Information
323 298-3300
Smoker’sHelpline
888 883-STOP
(888 883-7867)
Psychiatry
F,7a�m�–5:30p�m�;
Sa,8a�m�–noon
Appts�/Info�
323 298-3100
Member Help Line
andholidays
800 900-3277
Inglewood Medical Offices 199
5
Inglewood
Medical Offices
110N�LaBreaAve�
Inglewood,CA90301
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Hours:Thursdaysonly,8:30a�m�–5p�m�
Appointments
310 419-3320
Diagnostic Imaging
• Mammography
and5–9p�m�;
F,7:30a�m�–2:45p�m�;
walk-inmammogramsavailable
Appts�/Cancel/
Info�/Msgs�
800 954-8000
• Radiology By referral only
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Family Medicine/Internal Medicine
Adultsandchildren
Appts�/Cancel
800 954-8000
• After-hours urgent care
By appointment only
Hours:M–Th,5–8p�m�
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Laboratory
F,7:30a�m�–5p�m�
Information
310 419-3314
Results(24hours)
888 4 KPTEST
(888 457-8378)
Info�/Msgs�
310 419-3358
Pediatrics/Teenage Medicine
Appts�/Cancel
800 954-8000
Information
888 956-1616
andservices�
Pharmacy
866 391-2678
Onlinerefills
kp.org/rxrefill
Hours:M,Tu,Th,F,8:30a�m�–noon
and1–4:30p�m�;
W,8:30a�m�–noon
and2–4:30p�m�
Information
323 857-2476
Information
310 419-3333
TTY for the Hearing
or Speech Impaired
711
200 Los Angeles Medical Center
Los Angeles Medical Center (hospital and medical offices)
PARKING
4841 HOLLYWOOD BLVD
HOLLYWOOD BLVD
1559
SHUTTLE BUS STOP
ENTRANCE
METRO RAIL STATION
1526 N EDGEMONT
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4867 SUNSET
4867 SUNSET
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4733 SUNSET
1515 N
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EMERGENCY VEHICLES ONLY
N EDGEMONT ST
PARKING
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VD
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N VERMONT AVE
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PARKING
4760
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NEW HAMPSHIRE ST
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L. RON HUBBARD ST
4900
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CATALINA ST
KENMORE AVE
4950
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PARKING
SUNSET BLVD
N
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Los Angeles
Medical Center
Emergency services
4867SunsetBlvd�
LosAngeles,CA90027
kp.org/losangeles
Enterthemedicalofficesnorth
of1526N�EdgemontSt�Enter
thehospitalonBarnsdallAve�,
northofSunsetBlvd�
Emergency
4867SunsetBlvd�
Hours:7days,24hours
Information
323 783-4011
Hospitalparkinglocatedwest
ofVermontAve�
TTY for the Hearing
or Speech Impaired
711
Someservicesarealsoavailableatthe
followinglocations:
• 1505 N. Edgemont St.
Adjacentparkingforhandicapped�
Useparkinglotat
• 1526 N. Edgemont St.
Useparkinglotat
• 4700 Sunset Blvd.
Adjacentparking
Adjacentparking(limited)�
Parkingalsoavailableat
4700SunsetBlvd�
Useparkinglotat
Adjacentparking(limited)�
Parkingalsoavailableat
Los Angeles Medical Center 201
Adjacentparking
• 1515 N. Vermont Ave.
Adjacentparking
• 3699 Wilshire Blvd.
Undergroundparking
Blood Donor Center
1515N�VermontAve�,1stFloor
Advice/Appts�/Cancel/Msgs�/
Plateletappointments 323 783-6667
Addiction Medicine
4700SunsetBlvd�,1stFloor
Walk-ins:M–F,8:30a�m�–4p�m�
Groupmeetings:M–Th,8a�m�–9p�m�;
F,8a�m�–5:30p�m�;
Sa,Su,8:30a�m�–12:30p�m�
Advice/Appts�/
Cancel/Msgs�
323 783-8206
Member Help Line
andholidays
800 900-3277
Admitting
Hours:7days,24hours
Information
323 783-5941
Bone Marrow Transplant (BMT) Clinic
By referral only
1515N�VermontAve�,8thFloor
Hours:M,Tu,Th,F,8:30a�m�–5p�m�
Information
323 783-5414
After-hours:callUrgentCareatCityof
Hope, (626) 256-4673, ext. 65200,and
askforKaiserPermanenteBMT
physicianoncall�
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Hours:M,9a�m�–7p�m�;
Tu–F,9a�m�–5:30p�m�
Advice/Appts�/
Cancel/Msgs�
800 954-8000
4900SunsetBlvd�,6thFloor
Appointments
800 954-8000
Cancer Information
Tollfreepatient
informationhelpline
888 606-0068
Cardiac Catheterization
Laboratory (Regional)
By referral only
4867SunsetBlvd�,3rdFloor
Appts�/Info�
323 783-4079
Cardiac Surgery By referral only
1526N�EdgemontSt�,3rdFloor
Advice/Appts�/
Cancel/Msgs�
323 783-4595
1526N�EdgemontSt�,2ndFloor
Information
323 783-4585
Cardiology Rehabilitation
By referral only
Hours:M,W,F,7a�m�–4p�m�
Advice/Cancel
323 783-4302
Conference Center
and1:30–5p�m�
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Diagnostic Imaging/Radiology
By referral only
323 783-2662
Appts�/Cancel
• 1505 N. Edgemont St., 1st Floor
• 4760 Sunset Blvd., 1st Floor
Sa,8a�m�–noon
Appts�/Cancel
323 783-4567
• 4950 Sunset Blvd., 2nd Floor
• 1515 N. Vermont Ave., 2nd Floor
• CT and Ultrasound By referral only
1526N�EdgemontSt�,basement
Advice/Appts�/Msgs� 323 783-2662
Automated
cancellations
800 954-8000
• Interventional Radiology
By referral only
Automated
cancellations
800 954-8000
• Mammography
1505N�EdgemontSt�,1stFloor
Sa,8a�m�–3:30p�m�
Automated
cancellations
800 954-8000
• MRI By referral only
1526N�EdgemontSt�,basement
Dialysis Unit By referral only
• Inpatient
Hours:7days,24hours
Advice/Msgs�
323 783-9651
• Outpatient
4700SunsetBlvd�,2ndFloor
Hours:M,W,F,5a�m�–10p�m�;
Tu,Th,Sa,5a�m�–10p�m�
Advice/Msgs�
323 783-5579
Emergency
4867SunsetBlvd�
Hours:7days,24hours
Information
323 783-4011
Endocrinology/Diabetes/
Rheumatology
By consultations only
4950Sunset,2ndFloor
Information
323 783-3432
Messages
800 954-8000
Financial Counseling
Hours:7days,24hours
Information
323 783-7163
Food and Nutrition
SunsetCafé
Hours:M–F,11:30a�m�–1:30p�m�
Gastroenterology (GI)/Liver Clinic
By referral only
Gastroenterology(GI),6thFloor
LiverClinic,7thFloor
800 954-8000
Gastroenterology (GI)/
Pulmonary Function Lab
By referral only
1526N�EdgemontSt�,6thFloor
323 783-8407
Appts�/Info�/
Cancel/Msgs�
323 783-5756
Home Health By referral only
3699WilshireBlvd�,3rdFloor
Information
323 783-4375
Consultationandadmission�
Gift Shop
Information
323 783-1286
Hospice Home Care By referral only
Information
323 783-7416
Consultationandadmission�
Gynecologic Oncology By referral only
323 783-4018
Gynecology
By referral only
IncludesMaxillofacialSurgery
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Health Education
323 783-4472
Hearing
See AudiologyandHEARxWest
By appointments only
• HEARx Silver Lake
MerrillPlaza
2654GriffithParkBlvd�
LosAngeles,CA90039
Information
323 906-1275
• HEARx Pasadena
HastingsRanch
Pasadena,CA91107
Information
626 351-3226
Hospital Cashier Office
Information
323 783-7905
Infectious Disease/HIV Clinic
By referral only
Tu,8a�m�–noon
800 954-8000
Insurance Department/
Medical Correspondence
• Main Office
Information
323 783-2400
• Satellite Office
Information
323 783-2400
Internal Medicine (General)
4950SunsetBlvd�
3rd,5th,and6thFloors
Hours:M,W,Th,F,8:30a�m�–5p�m�;
Tu,8a�m�–noon
Appts�/Cancel
800 954-8000
Internal Medicine (Subspecialties)
By referral only
• Cardiology
Appts�/Cancel
800 954-8000
• Gastroenterology (GI)
Procedures only
Appts�/Cancel
800 954-8000
• Infectious Disease Module
By referral only
Appts�/Cancel
800 954-8000
• NephrologyBy referral only
Appts�/Cancel
800 954-8000
• Outpatient Infusion Center
By referral only
Appts�/Cancel
323 783-3933
Interventional Radiology
Appts�/Cancel
323 783 5372
Pre/postprocedureadvice
(M–F,9a�m�–5:30p�m�) 323 783 1318
Procedure/Surgeryscheduling
(M–F,10a�m�–5p�m�) 323 783 5484
OutpatientClinicscheduling
(M–F,8a�m�–3:30p�m�) 323 783 4535
Hematology/Oncology
By referral only
Appts�/Cancel
800 954-8000
Laboratory
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
323 783-7959
• 4900 Sunset Blvd., 3rd Floor
Information
323 783-3504
• 4950 Sunset Blvd., 3rd Floor
Hours:M–Sa,7a�m�–6p�m�;
Su7a�m�–2p�m�;
holidays,7a�m�–3:30p�m�
Information
323 783-4049
• 1515 N. Vermont Ave.
2ndFloor
Information
323 783-8219
Information
323 783-1490
Medical Correspondence/
Insurance
Information
323 783-5288
DropboxfortheInsuranceSatelliteOffice
locatedat4733SunsetBlvd�,2ndFloor�
Medical Library
Information
323 783-4687
Member Services
• 1505 Edgemont St., G Floor
• 1515 N. Vermont Ave., 1st Floor
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
4900SunsetBlvd�
3rd,4th,and5thFloors
Metabolic Clinic By referral only
323 783-6621
800 954-8000
EEGandSleepLabbyreferralonly�
800 954-8000
Advice/Appts�/
Cancel/Msgs�
323 783-2233
After-hourscancellations 800 954-8000
• After-hours Gynecology
Walk-ins only
Information
800 954-8000
• Obstetrics Education
(Women’s Center)
Appointments
800 954-8000
Info�/Msgs�
323 783-5300
Optometry/ Optical Center
KaiserPermanente�
IncludesSpineCenter
800 954-8000
Outpatient Infusion Center
323 783-3933
Pain Management Center
By referral only
323 783-0567
Pediatrics/Teenage Medicine
Appointments preferred
4700SunsetBlvd�
Pediatrics,3rdand4thFloors
TeenageMedicine,1stFloor
Urgentcarehours:
M–F,5–8:30p�m�;
Advice/Appts�/
Cancel/Msgs�
800 954-8000
School/Campforms
(feesmayapply)
800 954-8000
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
• Infectious Disease Clinic Pharmacy
• 4700 Sunset Blvd. Pharmacy
1stFloor
Sa,Su,holidays,8:30a�m�–4p�m�
1stFloor
LevelM
• 1515 N. Vermont Ave. Pharmacy
2ndFloor
• Discharge Pharmacy
Hours:7days,24hours
Information
333 783-1811
By referral only
1526N�EdgemontSt�,3rdFloor
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Physical Therapy,
Occupational Therapy,
Speech and Language Pathology
By referral only
323 783-2700
Plastic Surgery
Information
323 783-1737
Primary Care: Family Medicine
Advice/Appts�/
Cancel/Msgs�
800 954-8000
Psychiatry
4700SunsetBlvd�,5thand6thFloors
F,7a�m�–5p�m�;
Sa,8:30a�m�–12:30p�m�
First-timeappointments 323 783-2621
Advice/Cancel/
Msgs�/Returningappts� 323 783-2600
Member Help Line
andholidays
800 900-3277
Pulmonary Function Laboratory
By referral only
Advice/Appts�/
Cancel/Msgs�
323 783-5231
Pulmonary Medicine
1515N�VermontAve�,1st Floor
Hours:M,W,Th,F,8:30a�m�–5p�m�;
Tu,8:30a�m�–noon
323 783-1559
Pulmonary Rehabilitation
By referral only
1515N�VermontAve�,1st Floor
Hours:M,W,F,1:30–3:30p�m�
Advice/Cancel
323 783-8320
Radiation Oncology By referral only
Treatmenthours:M–F,8a�m�–6p�m�
Advice/Appts�/
Cancel/Msgs�
323 783-2841
• Ontario Medical Offices
2295VineyardAve�
Ontario,CA91761
TreatmentHours:M–F,8a�m�–6p�m�
Advice/Appts�/
Cancel/Msgs�
909 724-2022
Radiology
See DiagnosticImaging/Radiology�
Sigmoidoscopy
By referral only if younger than 50
GIDepartment,6thFloor
Cancel/Msgs�
323 783-8898
Social Medicine
On-sitesocialworker:
M–F,8a�m�–midnight;
Sa,Su,8a�m�–midnight;
holidays,noon–8:30p�m�
Information
323 783-4371
Appts�/Msgs�
800 954-8000
• Ambulatory Surgery
Information
800 954-8000
• Discharge
Recovery:M–F,7:30a�m�–5:30p�m�
Discharge:M–F,9:30a�m�–6p�m�
Information
323 783-3741
• Preadmission Center (PAC)
Information
323 783-2555
Transplant Services By referral only
• Blood and marrow transplant
8thFloor
323 783-5414
• Heart transplant
1526EdgemontSt�
2ndFloor
323 783-8945
• Lung transplant
1stFloor
323 783-8945
• Liver transplant
1526EdgemontSt�
7thFloor
323 783-5138
After-hourscall (323) 783-2712for
transplantcoordinatororon-call
transplantphysician�
Travel Advisory
4950 Sunset Blvd.
Atrium level, Nurse Clinic
Hours: M–F, 8:30 a.m.–5 p.m.
Information 323 783-8818
TTY for the Hearing
or Speech Impaired
California Relay Service
711
Urgent Care/After-hours Care
•Adult Medicine
Walk-ins and same-day appointment
1526 N. Edgemont St., 1st Floor
Hours: M–F, 4–9 p.m.;
Sa, Su, holidays, 8 a.m.–9 p.m.
Advice/Appts./
Cancel/Msgs.
800 954-8000
For members 18 and older.
•Pediatrics
4700 Sunset Blvd., 3rd Floor
Hours: M–F, 5–8:45 p.m.;
Sa, Su, 8 a.m.–7:35 p.m.;
Phone hours: M–F, 7 a.m.–7 p.m.;
Sa, Su, 7 a.m.–4 p.m.
Advice/Appts./
Cancel/Msgs. 800 954-8000
See also Pediatrics/Teenage Medicine.
•KPOnCall
Phone hours: M–F, 7 p.m.–7 a.m.;
Sa, Su, holidays, 24 hours
After-hours advice
888 KPONCALL
(888 576-6225)
4900 Sunset Blvd., 2nd Floor
Hours: M–F, 9 a.m.–5 p.m.
Appts./Cancel/Msgs. 800 954-8000
Kaiser Permanente
•Optometry
1515 N. Vermont Ave., 6th Floor
Hours: M–Th, 7:30 a.m.–6 p.m.;
F, 7:30 a.m.–5:30 p.m.;
Sa, 8 a.m.–5 p.m.
Advice/Appts./
Cancel/Msgs. 800 954-8000
•Optical Center
Eyeglasses
1515 N. Vermont Ave., 6th Floor
Hours: M–Th, 7:30 a.m.–6:30 p.m.;
F, 7:30 a.m.–6 p.m.;
Sa, 9 a.m.–5 p.m.
Advice/Msgs. 323 783-4118
Web site
kp2020.org
Pasadena Medical Offices 209
7
Mental Health
Center
765W�CollegeSt�
LosAngeles,CA90012
kp.org/losangeles
By referral only
Visitinghours:M–F,7–8p�m�;
Sa,Su,holidays,1–3p�m�
and7–8p�m�
Information
213 580-7200
Wedonotencouragechildrenyounger
than14tovisit�
8
Pasadena
Medical Offices
Pasadena,CA91107
kp.org/losangeles
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Hours:Tu,9a�m�–4:30p�m�;
Th,F,1–4:30p�m�
Information
626 583-2325
Hours:Th,1:30–5p�m�
Information
800 954-8000
Diagnostic Imaging
800 954-8000
• Bone Density
• Mammography
Family Medicine By appointment only
F,8:30a�m�–5p�m�;
Information
800 954-8000
Gynecology
Laboratory
F,8:15a�m�–5p�m�;
Sa,8:15a�m�–noon;
Information
626 583-2326
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurse Clinic
Hours:M–F,8:30a�m�–4:30p�m�;
Information
800 954-8000
By appointment only
Appts�/Registration
800 954-8000
F,8a�m�–5p�m�;
Information
800 954-8000
Information
888 956-1616
andservices�
210 Pasadena Medical Offices
Pharmacies
Onlinerefills
kp.org/rxrefill
• Pasadena Foothill Pharmacy
F,8:30a�m�–5:30p�m�;
Sa,8:30a�m�–12:30p�m�
• Refill Annex
470N�LakeAve�
Sa,8:30a�m�–2p�m�
Podiatry By appointment only
Hours:Tu,1:30–5p�m�
Information
800 954-8000
Pediatrics
FamilyMedicinehours:
M–F,8:30a�m�–5p�m�;
Sa,8a�m�–noon
Pediatricshours:M–F,8:30a�m�–noon
and1:30–5p�m�
Advice/Appts�/
Cancel/Msgs�
800 954-8000
• X-ray
F,9a�m�–5p�m�;
Sa,9a�m�–noon
Information
800 954-8000
TTY for the Hearing
or Speech Impaired
711
9
Playa Vista
Medical Offices
5620MesmerAve�
CulverCity,CA90230
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
• Mammography
Hours:M,8a�m�–4p�m�
Appts�/Cancel/
Info�/Msgs�
800 954-8000
• RadiologyBy referral only
and1:30–9p�m�;
Sa,8a�m�–12:30p�m�
and1:30–4:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Gynecology
Laboratory
Clinicallaboratory
Information
310 737-4949
Results(24hours)
888 4 KPTEST
(888 457-8378)
Vision Essentials by Kaiser Permanente, Inglewood 211
Appts�/Cancel
800 954-8000
Information
888 956-1616
andservices�
Pharmacy
866 391-2679
Onlinerefills
kp.org/rxrefill
Appts�/Cancel
800 954-8000
Information
310 737-4911
TTY for the Hearing
or Speech Impaired
711
10
Vision Essentials
by Kaiser
Permanente,
Inglewood
The Marketplace at
Hollywood Park
3451W�CenturyBlvd�,Ste�B-3
Inglewood,CA90303
Optometry
Sa,7–11:30a�m�
and12:30–3:30p�m�
Appts�/Cancel
800 954-8000
Optical Center
Eyeglasses
Sa,7–11:30a�m�
and12:30–3:30p�m�
Appts�/Cancel
800 954-8000
Eyeglassesstatus
310 419-3365
Website
kp2020.org
ContactlensesserviceWednesday
andThursdayonlyatthislocation�
Information
310 419-3365
212 Vision Essentials by Kaiser Permanente, La Cienega
11
Vision Essentials
by Kaiser
Permanente,
La Cienega
18431⁄2LaCienegaBlvd�
LosAngeles,CA90035
Optometry
F,7a�m�–5:15p�m�;
Sa,7–11:30a�m�
and12:30–3:30p�m�
Appts�/Cancel
800 954-8000
Optical Center
Contactlenses
323 857-2836
appts�/Cancel
800 954 8000
Eyeglassesstatus
323 857-2673
Website
kp.org/2020
ContactlensesserviceMonday
andTuesdayonlyatthislocation�
Information
310 674-1351
12
Vision Essentials
by Kaiser
Permanente,
Pasadena
1055E�ColoradoBlvd�
Ste�100
Pasadena,CA91106
kp.org/losangeles
Optometry
Sa,7:30a�m�–3p�m�
Appts�/Cancel
626 440-5659
Optical Center
Eyeglasses
Sa,7:30a�m�–4p�m�
Eyeglassesstatus
626 440-5659
Website
kp2020.org
West Los Angeles Medical Center 213
SAWYER ST
West Los Angeles Medical Center (hospital and medical offices)
GUTHRIE AVE
FA
MEDICAL
OFFICES
IR
5971
E
IC
HOSPITAL
E
WEST
TOWER
MAIN ENTRANCE
AND PARKING
HOSPITAL
EAST
TOWER
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VD
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FA
X
VENICE
MEDICAL OFFICES
BL
CADILLAC
PARKING
STRUCTURE
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PARKING
VE
N
LVD
ENEGA B
LA CI
KAISER WAY
ENTRANCE
MEMBER PARKING
MEDICAL OFFICES
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E
EMERGENCY
VEHICLES ONLY
DAVID AVE
SANTA MONICA FWY (10)
N
Mapnottoscale
13
West Los Angeles
Medical Center
Emergency services
6041CadillacAve�
LosAngeles,CA90034
Emergency
HospitalWestTower,1stFloor
Department16
Hours:7days,24hours
Information
323 857-2000
Urgent Care
MedicalOfficesBuilding
Information
323 857-2000
Poison Control
TTY for the Hearing
or Speech Impaired
800 222-1222
711
Someservicesarealsoavailableatthe
followinglocations:
VeniceMedicalOffices
5971VeniceBlvd�
Parkingavailableat
VeniceParkingStructure
Admitting
Hours:7days,24hours
• Patient revenue/financial counselor
Hours:7days,5a�m�–11:30p�m�
Advice Nurse
800 954-8000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
214 West Los Angeles Medical Center
After-hours Care
• Adult Medicine
Walk-ins only
1stFloorlobby
Department150
• Pediatrics
1stFloor,Department161
Hours:M–F,5–8:30p�m�;
Forcareafterthesehours,
calltheEmergencyDepartment
at(323) 857-2000.
3rdFloor,Department360
Hours:M–F,8:45a�m�–12:15p�m�
and1:15–4:45p�m�
Advice/Appts�/
Cancel/Msgs�
323 857-2646
Audiology
4thFloor,Department462
323 857-5505
MedicalOfficesBuilding,2ndFloor
Department243
Cancel(routine)
800 954-8000
Appts�/Info�/
Cancel(procedures)
323 857-3290
Cosmetic Skin Care
MedicalOfficesBuilding,1stFloor
Department156
Info�/Msgs�
323 857-4388
Theseservicesareprovidedonafeefor-servicebasisandarenotcovered
underyourKaiserPermanentehealth
benefits�Pleasecalltheabovenumber
forinformationonfees�
Hours:M–Th,9a�m�–noon
and1:30–5p�m�;
F,9a�m�–noon
800 954-8000
Diagnostic Imaging
• Mammography
Department120
Appts�/Cancel/
Info�/Msgs�
323 857-2425
• Nuclear MedicineBy referral only
HospitalEastTower,1stFloor
Department105
Appts�/Cancel/
Info�/Msgs�
323 857-2740
• RadiologyBy referral only
Department120
Hours:7days,24hours
Appts�/Cancel/
Info�/Reception
323 857-2421
• X-ray, Bone Densitometry
Basement,Department062
Information
323 857-2421
Emergency
Department16
Hours:7days,24hours
Information
323 857-2000
Endocrinology
MedicalOfficesBuilding,4thFloor
Hours:M–F,8:30–5p�m�
Appts�/Cancel/
Info�/Msgs�
323 857-3394
Fax
323 900-7663
Nurse
323 857-4035
Family Medicine
Department150
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Department240
Appts�/Msgs�/
Cancel(routine)
800 954-8000
Appts�/Cancel
(allprocedures)
323 857-2067
Genetic Counseling Referral preferred
Department447
Appts�/Info�/
Cancel/Msgs�
323 857-2074
Gift Shop
Department147
Information
323 857-4022
Gynecology
By referral only
Department450
323 857-2735
Appts�/Cancel
323 857-5505
SurgeryScheduling
323 857-3340
Health Education
Department148
Hours:M–Th,9a�m�–1p�m�
and2–4p�m�;
F,9a�m�–2p�m�
Information
323 857-2414
Healthy Living Store
Department15
Information
323 857-4065
1268S�LaCienegaBlvd�
LosAngeles,CA90035
evenings,byappointmentonly
Information
310 854-0473
Immunizations
Adultsonly
Department154
Hours:M–F,8a�m�–noonand1–4p�m�
Appointments
800 954-8000
Walk-insonlyfornon-travelshots�
Appointmentsrequiredfortravelshots
andanti-malariamedication�
Tu,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Insurance
MedicalOfficesBuilding,basement
DepartmentB52
and1:30–5p�m�
Information
323 857-2751
Internal Medicine
1stand2ndFloors
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Laboratory
DepartmentB45
Sa,7:30a�m�–12:30p�m�
Information
323 857-2792
• Venice Laboratory
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
Results(24hours)
888 4 KPTEST
(888 457-8378)
at kp.org�
Medical Library
DepartmentB55
Information
323-857-2664
TheMedicalLibraryoffers
educationalandinformational
materialsandresources�
Member Services
Department239
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Kidneyspecialist
Department435
Information
800 954-8000
Department444
Appts�/Cancel
800 954-8000
EEG/Messages
323 857-2443
800 954-8000
• Women’s Health Center
Department447
800 954-8000
Childbirthpreparation
andLamazeclasses 323 298-3300
Lactationconsultations
andPrenatalServices
(Department446)
323 857-4121
TheWomen’sHealthCenterprovides
emergencycontraception,pregnancy
testing,andprenatalregistration�
Info�/Msgs�
323 857-3908
Department140
323 857-2458
Appointments
323 857-2476
Cancellations(days)
323 857-2476
Cancellations(after-hours) 323 857-2476
Oncology/Hematology By referral only
Department420
Appts�/Cancel
323 857-4141
Messages
800 954-8000
Ophthalmology By referral only
DepartmentB25
323 857-1163
Optical Center
See VisionEssentialsby
KaiserPermanente,Inglewood
andLaCienega�
Optometry
KaiserPermanente,Inglewood
andLaCienega�
MedicalOffices,1stFloor
Department144
323 857-2731
Pediatrics
Check-inon1stFloor
Department161
800 954-8000
Information
888 956-1616
andservices�
Pharmacies
Onlinerefills
kp.org/rxrefill
Department155
Hours:7days,24hours
Department255
• 4th Floor Pharmacy
Department455
and2–5:30p�m�
• Venice Pharmacy
1stFloor,Department165
and2–5:30p�m�
By referral only
Department142
Cancel/Msgs�
323 857-3373
Department140
323 857-2458
Appts�/Cancel
323 857-2476
Rheumatology
By referral only
Tu,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 954-8000
Department156
323 857-2758
Appts�/Cancel
323 857-2763
Surgeryscheduling
323 857-2777
Parkingstructure,1stFloor
Hours:7days,24hours
Information
323 857-3379
or 323 857-3376
Appts�/Cancel/
Info�/Msgs�
323 857-4034
Pulmonary
Department248
Appts�/Cancel/
Info�/Msgs�
323 857-3385
Fax
323 857-2296
Nurse
323 857-3353
Respiratory Care
By referral only
Department248
RespiratoryCare
323 857-2381
SleepLab
323 857-2299
Social Medicine
Room4900A
On-sitesocialworker:
M–F,8a�m�–11p�m�;
Sa,Su,8:30a�m�–11p�m�;
holidays,8:30a�m�–5p�m�
Appts�/Info�
(M–F,8:30a�m�–5p�m�) 323 857-2329
After-hours
andweekends
323 857-2000
Basement,Department066
Appts�/Cancel
323 857-2476
Messages
323 857-2815
Subpoena and Release of Information
Basement,RoomB-29
Information
323 857-2695
GeneralSurgery
MedicalOfficesBuilding,3rdFloor
Department356
Appts�/Cancel
323 857-1218
Messages
323 857-2171
Surgery Scheduling
Department347
GeneralSurgery
323 857-2046
Gynecology
323 857-4200
HeadandNeckSurgery
andVascularSurgery
323 857-3340
Leadscheduler
323 857-2643
MinimallyInvasiveSurgery323 857-2842
Ophthalmology
323 857-3525
323 857-4186
PlasticSurgery
323 857-2777
Urology
323 857-2643
TTY for the Hearing
or Speech Impaired
711
Department344
323 857-2371
Cancellations
(after4:50p�m�)
800 954-8000
Prescriptionrefills
866 391-2673
Volunteer Services
3rdFloor,Department33
Information
323 857-2240
Callusforhospitalvolunteer
information,includingpettherapy
patientvisitteams�
Wound Care Clinic By referral only
Department154
323 857-3306
220
Orange County
Using the facility
listings
generallylist:
➞ Location
➞ Hours
➞ Phonenumbers
facilitiesintheOrangeCountyarea
arelistedalphabetically�
➞ Look it up by facility number.Each
theOrangeCounty–Anaheim
MedicalCenteris 17 onthe
map(page221),intheaddresses
anddirections(page223),andin
thelistings�
Medical centers
Medical offices
Orange County
ST
EAST
AVE
ASSOCIATED RD
LAKE
D
YR
E
RE
AV
F
AK
E
SA
RR
RD
BLU
YO
N
CA
N
NA
A
ICI
AL
W
PK
5
RE
Y
KW
OP
OS
K
LN
LAG U
PK
Y
Y
R
PA
R
IC
AL
Y
W
IA
MA
FIC
D
O
ER
AC
Mission Viejo
PKW
I
PAC
Aliso
Viejo
NA
RD
S CO
O
IM
TR
AN
1
20
INO
San Juan
Capistrano
CAM
Laguna
Beach
ANO
ISTR
CAP
N
16
Laguna
Hills
HI
1
R
N
ON
ULT
MO
IN
LL
S
Pacific Ocean
TD
L
U
AQ
Newport
Beach
ES
UI
Irvine
73
OR
RO
JE
55
18 2
JO
Costa
Mesa
133
AQ
73
ON
FF
PK
WY
ND
405
241
NY
10
5
AL
TO
N
5
PK
W
Y
JE
BA
RR
AN
CA
CA
RD
LV
ER
ILL
D
AR R
D
Santa Ana
N
SA
1
DY
ER
261
M
Huntington
Beach
21
Tustin
23
MACARTHUR BLVD
11
22
E 1ST ST
W
13
BEACH BLVD
TALBERT AVE
E 4TH ST
CU
Fountain
Valley
55
22
E LOOP
AL
EY
WARNER AVE
HARBOR BLVD
39
EUCLID ST
405
Orange
LEWIS ST
EUCLID ST
BEACH BLVD
Westminster
241
57
12
9
D
Garden
Grove
22
91
VE
EA
AL
D
ER
RIV
BALL RD
19
OLD
R
ON
CHAPMAN AVE
24
RD
AL
CAN
NY
CA
7
IR
WE
W ORANGE AVE
14
Y
KW
HP
NC
A
R
I
SAV
HWY
Anaheim
4
DR
RIAL
8
LA PALMA AVE
ROMNEYA DR
E
IMPE
La Palma
3
A AVE
LA PALM
17
AL
YST
CR
BL
VD
ST
AN
91
91
Yorba
Linda
LM
PUL
ORANGETHORPE AVE
E
AV
IN
UST
NT
15
VE
RPE A
THO
NGE
ORA
BARCELONA CIR
Fullerton
D
BLV
ER
EM
RA
NK
5
VIEW
ASSOCIATED RD
Placentia
RICHFIELD RD
6
Buena
Park
POINTE DR
WILDCAT WAY
E LAMBERT RD
LI
N
D
A
AGE
VALLEY VIEW ST
Brea
YO
RB
A
MIR
La Habra
57
LA PALMA AVE
CENTERPOINTE DR
Orange County area map
O
IPER
JUN
A RD
SERR
Addresses and
directions
1
5
6Willard
Irvine,CA92604
LocatedonthecornerofWillardand
BarrancaPkwy�,northofJeffreyRd�,
andnearthecornerofEastYale
LoopandBarrancaPkwy�
Aliso Viejo Medical Offices
24502PacificParkDr�
AlisoViejo,CA92656
PacificParkDr�andMarebluLn�,
atthe73SanJoaquinHills
TransportationCorridor�
2
6
Locatedonthesoutheastcorner
ofE�LambertRd�andPointDr�,
eastofthe57Fwy�
7
3
LocatednorthofBallRd�,onthe
westsideofEastSt�
8
5475E�LaPalmaAve�,Ste�201
Anaheim,CA92807
4
Anaheim Kraemer
Medical Office Building 1
3460E�LaPalmaAve�
Anaheim,CA92806
LocatedbetweenN�KraemerBlvd�
andN�TustinAve�
Euclid Medical Offices
1188N�EuclidSt�
Anaheim,CA92801
Anaheim Hills Medical Offices
LocatedbetweenImperialHwy�
andLakeviewAve�
East Street Offices
1011S�EastSt�
Anaheim,CA92805
Building2
6650AltonPkwy�
Irvine,CA92618
LocatednearthecornerofSand
CanyonAve�andAltonPkwy�
Brea Medical Offices
1900E�LambertRd�
Brea,CA92821
Alton/Sand Canyon
Medical Offices
Building1
6670AltonPkwy�
Irvine,CA92618
Barranca Medical Offices
N�EuclidSt�andRomneyaDr�,
1blocksouthofthe91Fwy�
9
Garden Grove Medical Offices
UrgiCenter (walk-in)
12100EuclidSt�
GardenGrove,CA92840
LocatedontheeastsideofEuclid
St�,justsouthofChapmanAve�
10
11
Harbor Corporate Park
15
3601S�HarborBlvd�
SantaAna,CA92704
5CenterpointeDr�
LaPalma,CA90623
LocatedsouthoftheHarbor–
MacArthurMedicalOfficesandLake
CenterDr�
Located1blocknorthof
OrangethorpeAve�,offValleyView
St�,intheCenterpointeDr�circle�
Harbor–MacArthur
Medical Offices
16
23781MaquinaAve�
MissionViejo,CA92691
SantaAna,CA92704
LocatedonthecornerofMaquina
Ave�andAcero,offJeronimoRd�
andAliciaPkwy�
HarborBlvd�andMacArthurBlvd�
Health Pavilion
17
200N�LewisSt�
Orange,CA92868
441N�LakeviewAve�
Anaheim,CA92807
Huntington Beach
Medical Offices
RiverdaleAve�andN�LakeviewAve�,
eastofthe57Fwy�andnorthofthe
91Fwy�
18081BeachBlvd�
HuntingtonBeach,CA92648
TalbertAve�andBeachBlvd�
14
Lakeview Medical Offices
Anaheim,CA92807
N�LakeviewAve�andRiverdaleAve�
Kaiser Permanente
Orange County–
Anaheim Medical Center
Emergency services
LocatedonN�LewisSt�,justnorthof
ChapmanAve�
13
Mission Viejo Medical Offices
12
La Palma Medical Offices
18
Kaiser Permanente
Orange County–
Irvine Medical Center
Emergency services
6640AltonPkwy�
Irvine,CA92618
SandCanyonAve�andAltonPkwy�
19
Rehabilitation Pavilion
22
4201W�ChapmanAve�
Orange,CA92868
1900E�4thSt�
SantaAna,CA92705
W�ChapmanAve�,westofLewisSt�
20
San Juan Capistrano
Medical Offices
E�4thSt�andGoldenCircleDr�
23
30400CaminoCapistrano
SanJuanCapistrano,CA92675
Tustin Executive Center
Xerox Centre
1851E�1stSt�
SantaAna,CA92705
LocatedontheeastsideofCamino
Capistrano,northofJuniperoSerra�
21
Tustin–Santa Ana
Medical Offices
Locatedeastofthe5Fwy�
24
Yorba Linda Medical Offices
17542E�17thSt�
Tustin,CA92780
22550E�SaviRanchPkwy�
YorbaLinda,CA92887
LocatedbetweenEnderleCenterDr�
andTreehaven�
Locatedonthesouthsideof
E�SaviRanchPkwy�,eastofYorba
LindaBlvd�
Alton/Sand Canyon Medical Offices 225
1
Aliso Viejo
Medical Offices
24502PacificParkDr�
AlisoViejo,CA92656
Administration
Information
949 425-3200
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Laboratory
Blooddrawonly
and1:30–5p�m�
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
and1:30–5:30p�m�
Information
949 425-3105
Refillsbyphone
949 425-3150
Onlinerefills
kp.org/rxrefill
Internal Medicine
Advice(routine)/Appts�/
Cancel/Msgs�
888 988-2800
Advice(urgent
andafter-hours)
888 KPONCALL
(888 576-6225)
Psychiatry
Hours:M,7:30a�m�–6p�m�;
Tu–Th,7:30a�m�–7p�m�;
F,7:30a�m�–5:30p�m�
Appts�/Cancel/
Info�/Msgs�
714 223-2604
Member Help Line
andholidays
800 900-3277
TTY for the Hearing
or Speech Impaired
2
711
Alton/Sand Canyon
Medical Offices
SurgiCenter
Building1
6670AltonPkwy�
Irvine,CA92618
Building2
6650AltonPkwy�
Irvine,CA92618
Administration
• Building 1
Information
• Building 2
Information
949 932-5300
949 932-5400
226 Alton/Sand Canyon Medical Offices
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Audiology
Building1
888 988-2800
CardiologyBy referral only
Building2
888 988-2800
Building1
888 988-2800
Gastroenterology (GI)By referral only
Building2
888 988-2800
Gastrointestinal (GI) Procedures
By referral only
Building2
714 985-9906
Gynecology
By referral only
Building1
888 988-2800
Health Education
Building2
888 988-2800
Hematology/OncologyBy referral only
Building2
888 988-2800
Infectious DiseaseBy referral only
Building1
888 988-2800
Infusion Center
Building2
888 988-2800
Laboratory
Building2
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
SeeRadiology�
Member Services
Building2
and1:30–5p�m�
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
NephrologyBy referral only
Building2
888 988-2800
Alton/Sand Canyon Medical Offices 227
NeurologyBy referral only
Building2
888 988-2800
Nutrition Education (Outpatient)
By referral only
Building2
949 932-6757
Individualappointmentswithdietitian�
Women’sHealthCenter
Building2
888 988-2800
Occupational Medicine
Building1
after-hourscanbeseenin
EmergencyDepartment�
Advice/Appts�/
Info�/Msgs�
949 932-5899
OrthopedicsBy referral only
Building1
888 988-2800
Pharmacy
Building2
Hours:7days,24hours
Information
Refillsbyphone
Onlinerefills
949 932-5055
949 932-5052
kp.org/rxrefill
Building1
888 988-2800
PulmonologyBy referral only
Building2
888 988-2800
Radiology
• Building 1
Appts�/Cancel/
Info�/Msgs�
714 792-1925
Callyourphysicianfortestresults�
• Building 2
Ultrasound,fluoroscopy,nuclear
medicine,CT,andMRI
Weekendwalk-inCT/MRIhours:
7a�m�–1p�m�
Appts�/Cancel/
Info�/Msgs�
714 792-1925
• Mammography
Appts�/Cancel/
Info�/Msgs�
714 792-1925
Respiratory TherapyBy referral only
Building2
888 988-2800
RheumatologyBy referral only
Building1
888 988-2800
SurgiCenter
Building1
Appts�/Cancel/
Info�/Msgs�
888 988-2800
Surgery (General)By referral only
• Building 1
Woundandostomycare
• Building 2
Woundandostomycare
228 Alton/Sand Canyon Medical Offices
TTY for the Hearing
or Speech Impaired
711
Building1
888 988-2800
Vascular SurgeryBy referral only
Building2
888 988-2800
3
Anaheim Hills
Medical Offices
5475E�LaPalmaAve�,Ste�201
Anaheim,CA92807
Administration
Information
714 279-4675
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Family Medicine
W,7a�m�–5p�m�;Th,F,8a�m�–5p�m�
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
888 956-1616
andservices�
TTY for the Hearing
or Speech Impaired
4
711
Anaheim Kraemer
Medical Office
Building 1
3460E�LaPalmaAve�
Anaheim,CA92806
kp.org/kraemer
Administration
Information
714 644-2010
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Audiology Self-referral accepted
888 988-2800
888 988-2800
888 988-2800
By referral only
714 985-9906
Anaheim Kraemer Medical Office Building 1 229
Gynecology
SeeWomen’sHealth�
By referral only
888 988-2800
Imaging/Radiology
and1–5p�m�
714 792-1925
Callyourphysicianfortest
results�Mammographyavailable
byappointment�
Laboratory
Blooddrawonly
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Maxillofacial Surgery By referral only
888 988-2800
Member Services
and1:30–5p�m�
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Nephrology and Peritoneal
Dialysis Program
By referral only
888 988-2800
888 988-2800
888 988-2800
Pharmacy
and2–5p�m�
Information
866 331-4299
RefillsbyPhone
866 331-4299
Onlinerefills
kp.org/rxrefill
By referral only
888 988-2800
888 988-2800
Pulmonary/Sleep Clinic By referral only
888 988-2800
888 988-2800
Surgery (General)By referral only
888 988-2800
TTY for the Hearing
or Speech Impaired
711
Women’s Health (Ob/Gyn)
888 988-2800
230 Barranca Medical Offices
5
Barranca
Medical Offices
6Willard
Irvine,CA92604
Administration
Information
949 262-5780
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
888 988-2800
• Allergy Injections
Hours:Tu,1:30–5:30p�m�;
F,8:30a�m�–12:30p�m�
Information
714 741-3556
Audiology
Hours:Tu,Th,8a�m�–4:30p�m�
Appt�/Cancel/Msgs�
888 988-2800
888 988-2800
Laboratory
Blooddrawonly
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mohs Skin Cancer Surgery
By referral only
888 988-2800
Pediatric Specialties
• Behavioral Medicine/ADHD
By referral only
W–F,8:30a�m�–5p�m�
888 988-2800
• Pediatric Cardiology
By referral only
888 988-2800
• Pediatric Nephrology
By referral only
W–F,8:30a�m�–5p�m�
888 988-2800
Information
888 956-1616
andservices�
Pharmacy
W–F,9a�m�–5p�m�
Information
949 262-5666
Refillsbyphone
949 262-5689
Onlinerefills
kp.org/rxrefill
888 988-2800
Brea Medical Offices 231
Internal Medicine, Nurse Clinic,
Pediatrics
Officehours:M,Tu,8a�m�–7p�m�;
Phonehours:7days,7a�m�–7p�m�
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
CallMedicalCorrespondence�
SeeEastStreetAdministrativeOffices�
Feesmayapply�
Radiology
Appts�/Cancel/
Info�/Msgs�
714 792-1925
MammographyavailableatAlton/Sand
Canyon,Anaheim–Kraemer,Euclid,
GardenGrove,Harbor–MacArthur,
MissionViejo,andTustin–SantaAna
MedicalOffices,andOrangeCounty–
AnaheimMedicalCenter�
Travel Immunizations
TTY for the Hearing
or Speech Impaired
888 988-2800
711
6
Brea
Medical Offices
1900E�LambertRd�
Brea,CA92821
Administration
Information
714 672-5100
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy Injections
Hours:M,1:30–5:30p�m�;
Th,8:30a�m�–12:30p�m�
Information
714 741-3556
Laboratory
Blooddrawonly
Hours:M,Tu,8a�m�–6:30p�m�;
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
Information
714 672-5240
Refillsbyphone
714 672-5200
Onlinerefills
kp.org/rxrefill
232 Brea Medical Offices
Nurse Clinic, Pediatrics
Officehours:M,Tu,8a�m�–7p�m�;
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
Radiology
and1:45–5p�m�
Appts�/Cancel/
Info�/Msgs�
714 792-1925
MissionViejo,andTustin–Santa
AnaMedicalOffices,andOrange
County–AnaheimMedicalCenter�
TTY for the Hearing
or Speech Impaired
711
7
East Street Offices
1011S�EastSt�
Anaheim,CA92805
Business Services
• Medical Financial Assistance
Program
Information
866 399-7696
Third-partybilling
714 284-6708
Third-partyliens
714 284-6708
Health Information Management
Hours:M–F,8:30a�m�–4:30p�m�;
closedSa,Su,andmajorholidays
Information
714 284-6900
• Decedent Affairs
Hours:M–F,8:30a�m�–4:30p�m�;
Information
714 284-6635
Life Insurance
Information
714 284-6886
Medical Correspondence/Disability
Information
714 284-6634
Medical Records/Mail Room/Couriers
Outpatientservices
Information
714 284-6600
Radiology Files
Hours:M–F,8:30a�m�–4:30p�m�;
Information
714 284-4405
Transcription
Hours:M–F,8:30a�m�–4:30p�m�;
Information
714 284-6620
Euclid Medical Offices 233
8
Euclid
Medical Offices
1188N�EuclidSt�
Anaheim,CA92801
Administration
Information
714 254-2747
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Appts�/Cancel/
Info�/Msgs�
888 988-2800
Tu–Th,7a�m�–5p�m�
888 988 2800
Appts�/Cancel/Info�/Msgs�714 254-2704
Laboratory
Blooddrawonly
F,7:30a�m�–5p�m�
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
SeeRadiology�
• Pediatric CardiologyBy referral only
888 988-2800
• Pediatric Endocrinology
By referral only
888 988-2800
• Pediatric Infectious Disease
By referral only
888 988-2800
Information
888 956-1616
andservices�
Pharmacy
F,9a�m�–5p�m�
Information
714 254-2755
Refillsbyphone
866 352-9393
Onlinerefills
kp.org/rxrefill
Pediatrics
Officehours:M,8a�m�–7p�m�;
Tu–Th,7a�m�–7p�m�;F,8a�m�–5p�m�
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
234 Euclid Medical Offices
Psychiatry
F,7a�m�–5:30p�m�
Appts�/Cancel/
Info�/Msgs�
714 223-2603
Member Help Line
andholidays
800 900-3277
Radiology
F,8a�m�–5p�m�
Appts�/Cancel/
Info�/Msgs�
714 792-1925
Pleasecallyourphysicianfortest
results�
• Mammography
Appointmenthours:
M–Th,8a�m�–7p�m�;
F,8a�m�–5p�m�
TTY for the Hearing
or Speech Impaired
711
9
Garden Grove
Medical Offices
12100EuclidSt�
GardenGrove,CA92840
Administration
Information
714 741-3580
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
888 988-2800
• Allergy Injections
Hours:W,1:30–6:30p�m�;
F,8:30–11:30a�m�
and1:30–4:30p�m�
Information
714 741-3556
Gynecology
Infertility Clinic By referral only
888 988-2800
Laboratory
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
SeeRadiology�
Garden Grove Medical Offices 235
Member Services
and1:30–5p�m�
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
888 988-2800
Pediatric Specialties By referral only
Gastroenterology(GI)
888 988-2800
Information
888 956-1616
andservices�
Pharmacy
Information
714 741-3434
Refillsbyphone
866 352-9934
Onlinerefills
kp.org/rxrefill
888 988-2800
Pediatrics
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
Radiology
Appts�/Cancel/
Info�/Msgs�
714 792-1925
results�
• Mammography
Appointmenthours:
M–F,8a�m�–6:30p�m�
TTY for the Hearing
or Speech Impaired
711
UrgiCenter
Walk-inurgentcareservices
Information
888 988-2800
236 Harbor Corporate Park
10
Harbor
Corporate Park
SantaAna,CA92704
Psychiatry
Tu,Th,8a�m�–7p�m�
Appts�/Cancel/
Info�/Msgs�
714 223-2606
Member Help Line
andholidays
800 900-3277
11
Harbor–MacArthur
Medical Offices
SantaAna,CA92704
Laboratory
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
SeeRadiology�
Member Services
and1:30–5p�m�
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Administration
Information
714 830-6500
888 988-2800
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
after-hourscanbeseeninUrgiCenter
Advice/Appts�/Info�/Msgs� 714 830-6660
Information
888 988-2800
Gynecology
Optical Center
KaiserPermanente�
Information
888 956-1616
andservices�
Health Pavilion 237
Pharmacy
includingholidays
Information
714 830-6530
Refillsbyphone
714 830-6540
Onlinerefills
kp.org/rxrefill
Hours:M,8:30a�m�–5p�m�;
Tu–F,7:30a�m�–6p�m�
714 748-7622
Cancelonly
714 748-6136
After-hoursclinic:M–F,6–9p�m�;
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
CallMedicalCorrespondence�See
EastStreetAdministrativeOffices�
Feesmayapply�
Radiology
Appts�/Cancel/
Info�/Msgs�
714 792-1925
• Mammography
Appts�/Cancel/
Info�/Msgs�
714 792-1925
Speech Pathology
TTY for the Hearing
or Speech Impaired
888 988-2800
711
UrgiCenter
Information
888 988-2800
Kaiser Permanente
• Optometry
• Optical Center
Information
714 427-7863
ContactLenses
714 967-4771
Website
kp2020.org
12
Health Pavilion
200N�LewisSt�
Orange,CA92868
Administration
Information
714 748-2777
Cholesterol Management Program
By referral only
Hours:M–Th,9a�m�–4p�m�
714 748-6140
Health Education
Hours:M–F,
8:30a�m�–5p�m�
714 748-2643
888 988-2800
866 402-4320
888 988-2800
Preterm Birth By referral only
F,8:30a�m�–noon
Information
714 748-2646
238 Huntington Beach Medical Offices
13
Huntington Beach
Medical Offices
18081BeachBlvd�
HuntingtonBeach,CA92648
Administration
Information
714 841-7293
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy Injections
Hours:Th,1:30–6:30p�m�
Information
714 741-3556
Laboratory
Blooddrawonly
F,8a�m�–5p�m�
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Information
888 956-1616
andservices�
Pharmacy
F,9a�m�–5p�m�
Information
714 841-7282
Refillsbyphone
714 841-7288
Onlinerefills
kp.org/rxrefill
F,8:30a�m�–5p�m�
Nurseclinichours:M–F,8:30a�m�–5p�m�
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
Radiology
F,8:30a�m�–5p�m�
Advice/Cancel/
Info�/Msgs�
714 792-1925
TTY for the Hearing
or Speech Impaired
711
Lakeview Medical Offices 239
14
Lakeview
Medical Offices
Anaheim,CA92807
Administration
Information
714 279-4675
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
After-hours Clinic
Sa,Su,andholidays,9a�m�–9p�m�
888 988-2800
888 988-2800
By referral only
714 985-9906
Internal Medicine
• Cardiology By referral only
• Gastroenterology (GI) By referral only
• Hematology By referral only
• Infectious Disease By referral only
• RheumatologyBy referral only
Laboratory
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Member Services
and1:30–5p�m�
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Neurodiagnostics (EEG) By referral only
888 988-2800
888 988-2800
Nutrition Education (Outpatient)
By referral only
714 279-4161
Individualappointmentswithdietitian
240 Lakeview Medical Offices
Advice/Appts�/Info�/Msgs�714 279-5500
• Children’s Hematology
By referral only
Information
888 956-1616
andservices�
Pharmacy
Hours:7days,24hours
Information
Refillsbyphone
Onlinerefills
714 279-4746
714 279-5476
kp.org/rxrefill
Pediatrics
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
Radiology
Appts�/Cancel/
Info�/Msgs�
714 792-1925
Surgery (General) By referral only
888 988-2800
• Wound and Ostomy Care
By referral only
888 988-2800
TTY for the Hearing
or Speech Impaired
711
888 988-2800
La Palma Medical Offices 241
15
La Palma
Medical Offices
5CenterpointeDr�
LaPalma,CA90623
Administration
Information
714 562-3420
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
888 988-2800
Gynecology
Laboratory
F,7:30a�m�–5p�m�
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
F,8:30a�m�–5p�m�
888 988-2800
Optical Center
KaiserPermanente�
Pediatric Specialties By referral only
PediatricBehavioralMedicine/ADHD
F,8:30a�m�–5p�m�
888 988-2800
Information
888 956-1616
andservices�
Pharmacy
F,9a�m�–5p�m�
Information
714 562-3344
Refillsbyphone
800 963-2068
Onlinerefills
kp.org/rxrefill
888 988-2800
Familymedicineofficehours:
M–Th,7a�m�–7p�m�;
F,7a�m�–5p�m�
Nurseclinicofficehours:
M–F,8:30a�m�–5p�m�
Pediatricsofficehours:
M–Th,8:30a�m�–7p�m�;
F,8:30a�m�–5p�m�
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
242 La Palma Medical Offices
Radiology
F,8:30a�m�–5p�m�
Appts�/Cancel/
Info�/Msgs�
714 792-1925
By appointment only
888 988-2800
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
• Optometry
• Optical Center
Information
714 562-3308
ContactLenses
714 967-4771
Website
kp2020.org
16
Mission Viejo
Medical Offices
23781MaquinaAve�
MissionViejo,CA92691
Administration
Information
949 455-4320
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Allergy Injections
Hours:M,8:30a�m�–12:30p�m�
Information
714 741-3556
888 988-2800
Laboratory
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
SeeRadiology�
Mission Viejo Medical Offices 243
Member Services
and1:30–5p�m�
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Optical Center
KaiserPermanente�
Pediatric Endocrinology
By referral only
888 988-2800
Information
888 956-1616
andservices�
Pharmacy
Information
949 455-4242
Refillsbyphone
949 455-4274
Onlinerefills
kp.org/rxrefill
714 748-7622
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Primary Care: Nurse Clinic
Officehours:M–F,8:30a�m�–4:30p�m�;
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Primary Care: Pediatrics
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
244 Mission Viejo Medical Offices
Radiology
Appts�/Cancel/
Info�/Msgs�
714 792-1925
• Mammography
Appointmenthours:M–F,9a�m�–4p�m�
TTY for the Hearing
or Speech Impaired
711
UrgiCenter
Information
888 988-2800
Kaiser Permanente
• Optometry
• Optical Center
Information
949 455-4225
ContactLenses
714 967-4771
Website
kp2020.org
Orange County–Anaheim Medical Center 245
Orange County–Anaheim Medical Center (hospital and medical offices)
HOSPITAL
ENTRANCE
PATIENT PARKING SURFACE
LAKEVIEW
M
OFFICE B EDICAL
LDG
PARKING
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RIVERDALE PARK
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OFFICE BUILDING 1
3460 E LA PALMA AVE
PARKING
E RIVERDALE AVE
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Mapnottoscale
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Kaiser Permanente
Orange County–
Anaheim
Medical Center
Emergency services
Anaheim,CA92807
Advice
Advice(routine)/
Appts�/Msgs�
Advice(urgentand
after-hours)
888 988-2800
888 KPONCALL
(888 576-6225)
Directions to Orange
County facilities
888 988-2800
Emergency
Hours:7days,24hours
714 279-4200
Information
Hospitaloperator
TTY for the Hearing or
Speech Impaired
Advice(urgentand
after-hours)
714 279-4000
711
888 880-0833
Administration
OrangeCountyServiceArea
Hospitaladministrator
714 279-4100
MedicalGroup
administrator
714 279-4975
Admitting
Hours:7days,24hours
Information
714 279-4005
246 Orange County–Anaheim Medical Center
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Cardiology/Respiratory Testing
By referral only
714 279-4050
EKG,Holtermonitor,eventmonitoring
stresstesting(includingregularand
nucleartreadmills),pharmacological
stresstesting,echocardiogramstress
testing,echocardiograms(including
transthoracicandtransesophageal)�
Continuing Care
DischargePlanning
714 279-5474
Reportingofnon–Kaiser
Permanenteadmissions 714 279-5599
UtilizationManagement 714 279-4263
byappointmentonly
• 24352 Rockfield Blvd.
LakeForest,CA92630
Information
949 461-0166
• 16494 Beach Blvd.
Westminster,CA92683
Information
714 843-9797
• 17021 Yorba Linda Blvd.
YorbaLinda,CA92886
Information
714 579-0717
Information
Hospitaloperator
714
Hospital patient information:
• 1st Floor
AntepartumTesting
714
LaborandDelivery
714
NeonatalIntensiveCare
Unit(NICU)
714
OBAdvice
714
• 2nd Floor
Same-day
AdmitSurgery
714
• 3rd Floor
FamilyCareCenter
714
• 4th Floor
Pediatrics
714
Medical–Surgical
714
• 5th Floor
Medical–Surgical
714
• 6th Floor
Medical–Telemetry
714
• 7th Floor
CriticalCareService
714
DefinitiveObservation
Unit(DOU)
714
279-4000
279-4936
279-4900
279-4765
279-5511
279-4717
279-4560
279-4573
279-4837
279-4580
279-4950
279-4880
279-5016
Mammography
SeeRadiology�
Forcopyofrecords
1011S�EastSt�
Anaheim,CA92805
Information
714 284-6634
Orange County–Anaheim Medical Center 247
Medical Records
Inpatientonly
Information
714 284-6900
or714 284-6901
Hours:M–F,8:30a�m�–4:30p�m�;
Information
714 284-6635
Neonatal Intensive Care Unit (NICU)
Hours:7days,24hours
Information
714 279-4765
Newborn Nursery
Hours:7days,24hours
Information
714 279-4563
Pediatrics
Inpatientonly
Hours:7days,24hours
Information
714 279-4573
Information
714 284-6634
Feesmayapply�
Information
888 956-1616
andservices�
Pharmacy
LakeviewMedicalOffices
Hours:7days,24hours
Information
714 279-4746
Refillsbyphone
714 279-5476
Onlinerefills
kp.org/rxrefill
Inpatientonly
Messages
714 279-4450
By referral only
714 279-4050
Radiology
Hours:7days,24hours
Appts�/Cancel/
Info�/Msgs�
714 792-1925
results�
• Mammography
Appointmenthours:
M–F,8:30a�m�–6:40p�m�
Information
714 279-4731
Social Medicine
after-hoursandholidays(oncall
throughthehospitaloperator)
Info�/Msgs�
714 279-4176
Spiritual Care/Chaplain
Information
24-hours
714 279-4300
714 323-1138
TTY for the Hearing
or Speech Impaired
711
Volunteer Services
GiftShop
Information
714 279-5244
714 279-4179
248 Orange County–Irvine Medical Center
Orange County–Irvine Medical Center (hospital and medical offices)
MAIN ENTRANCE AND PARKING
ALTON PKWY
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MEDICAL
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405 SAN DIEGO FW
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Kaiser Permanente
Orange County–
Irvine
Medical Center
Emergency services
6640AltonPkwy�
Irvine,CA92618
Advice
Advice(routine)/
Appts�/Msgs�
Advice(urgentand
after-hours)
888 988-2800
888 KPONCALL
(888 576-6225)
Directions to Orange
County facilities 888 988-2800
Emergency
Hours:7days,24hours
949 932-2800
Information
Hospitaloperator
TTY for the Hearing or
Speech Impaired
Advice(urgentand
after-hours)
949 932-5000
711
888 880-0833
Administration
OrangeCountyServiceArea
Hospitaladministrator
714 279-4100
MedicalGroup
administrator
714 279-4975
Admitting
Hours:7days,24hours
Information
949 932-2888
Orange County–Irvine Medical Center 249
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Cardiology Testing By referral only
714 279-4050
EKG,Holtermonitor,eventmonitoring
stresstesting(includingregularand
nucleartreadmills),pharmacological
stresstesting,echocardiogramstress
testing,echocardiograms(including
transthoracicandtransesophageal)�
Continuing Care
DischargePlanning
949 932-5474
Reportingof
non–KaiserPermanente
admissions
949 932-2888
UtilizationManagement 949 932-5263
byappointmentonly
• 24352 Rockfield Blvd.
LakeForest,CA92630
Information
949 461-0166
• 16494 Beach Blvd.
Westminster,CA92683
Information
714 843-9797
• 17021 Yorba Linda Blvd.
YorbaLinda,CA92886
Information
714 579-0717
Information
Hospitaloperator
949
Hospital patient information:
• 1st Floor
Admitting
949
Emergency
949
• 2nd Floor
CriticalCareServices 949
DefinitiveObservation
Unit
949
RespiratoryCare
949
Pre/Post-OpUnit
949
• 3rd Floor
FamilyCareCenter
949
LaborandDelivery
949
Medical–Surgical
949
NeonatalIntensive
CareUnit(NICU)
949
NewbornNursery
949
• 4th Floor
Medical–Surgical
949
932-5000
932-2888
932-2800
932-6250
932-6200
932-6880
932-6610
932-7000
932-6000
932-2300
932-7040
932-7010
932-6400
Mammography
SeeRadiology�
Forcopyofrecords
1011SEastSt�
Anaheim,CA92805
Information
714 284-6634
Medical Records
Inpatientonly
Information
714 284-6900
Hours:M–F,8:30a�m�–4:30p�m�;
Information
714 284-6635
Neonatal Intensive Care Unit (NICU)
Hours:7days,24hours
Information
949 932-7040
250 Orange County–Irvine Medical Center
Newborn Nursery
Hours:7days,24hours
Information
949 932-7010
Pharmacy
Hours:7days,24hours
Information
949 932-5055
Refillsbyphone
949 932-5052
Onlinerefills
kp.org/rxrefill
Inpatientonly
Messages
949 932-2960
By referral only
714 279-4050
Radiology
Hours:7days,24hours
714 792-1925
results�
• Mammography
Appointmenthours:
M–F,8a�m�–4:30p�m�
714 792-1925
Information
949 932-5511
Social Medicine
after-hoursandholidays
(oncallthroughthehospitaloperator)
Info�/Msgs�
949 932-2970
Spiritual Care/Chaplain
Information
24-hours
949 932-6241
949 379-4146
TTY for the Hearing
or Speech Impaired
711
Volunteer Services
GiftShop
949 932-2727
Information
949 932-2704
19
Rehabilitation
Pavilion
4201W�ChapmanAve�
Orange,CA92868
Addiction Medicine/
Chemical Dependency
Hours:M,W,8a�m�–8p�m�;
Tu,Th,8a�m�–8:30p�m�;
F,8a�m�–5:30p�m�;
Appts�/Cancel/
Info�/Msgs�
714 223-2605
Member Help Line
andholidays
800 900-3277
Care Management
By referral only
Information
714 748-6391
Chronic Pain Management Program
By referral only
Information
714 748-6288
Home Infusion Pharmacy
Information
714 748-6333
Appts�/Cancel
888 988-2800
San Juan Capistrano Medical Offices 251
Physical Medicine and
Rehabilitation Administration
Information
714 748-7622
and Sports Physical Therapy
By referral only
• Occupational Therapy
Officehours:M–Th,7a�m�–7p�m�;
F,7a�m�–6:30p�m�
Appts�/Cancel
714 748-7622
Cancelonly
714 748-6136
• Physical Therapy and
Sports Physical Therapy
F,7a�m�–6:30p�m�
Appts�/Cancel
714 748-7622
Cancelonly
714 748-6136
20
San Juan
Capistrano
Medical Offices
30400CaminoCapistrano
SanJuanCapistrano,CA92675
Administration
Hours:M,Tu,7:30a�m�–7:30p�m�;
W–F,8:30a�m�–5p�m�
Information
949 234-2139
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Gynecology
Laboratory
Blooddrawonly
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
888 988-2800
Information
888 956-1616
andservices�
252 San Juan Capistrano Medical Offices
Pharmacy
and2–5:30p�m�
Information
949 234-2016
Refillsbyphone
949 234-2022
Onlinerefills
kp.org/rxrefill
714 748-7622
Pediatrics
Hours:M,W,F,8:30a�m�–5p�m�;
Tu,Th,7:30a�m�–7p�m�
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
Radiology
Appts�/Cancel/
Info�/Msgs�
714 792-1925
TTY for the Hearing
or Speech Impaired
711
21
Tustin Executive
Center
17542E�17thSt�
TustinCA,92780
Home Health
Ste�300
Information
714 734-4500
Ste�320
Information
714 734-5555
Long-term Care
Ste�320
Information
714 734-5500
Senior Care Connection
Ste�320
Hours:M–Th,8a�m�–4:30p�m�
Information
714 734-5524
Special Needs Program
Ste�320
Information
714 734-4590
or 877 317-6080
Tustin–Santa Ana Medical Offices 253
22
Tustin–Santa Ana
Medical Offices
1900E�4thSt�
SantaAna,CA92705
Administration
Information
714 967-4792
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Gynecology
Laboratory
F,8a�m�–5p�m�
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
SeeRadiology�
888 988-2800
KaiserPermanente�
Information
888 956-1616
andservices�
Pharmacy
F,9a�m�–5p�m�
Information
714 967-4700
Refillsbyphone
714 967-4707
Onlinerefills
kp.org/rxrefill
F,8:30a�m�–5p�m�
Nurseclinichours:
M–F,8:30a�m�–4:30p�m�
Cancel/Msgs�
888 988-2800
Advice(urgentand
after-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
Psychiatry
F,7a�m�–5:30p�m�
Appts�/Cancel/
Info�/Msgs�
714 223-2601
Member Help Line
andholidays
800 900-3277
Radiology
F,8:30a�m�–4:45p�m�
Appts�/Cancel/
Info�/Msgs�
714 792-1925
• Mammography
Appointmenthours:
M–F,9a�m�–5p�m�
254 Tustin–Santa Ana Medical Offices
TTY for the Hearing
or Speech Impaired
24
711
Kaiser Permanente
• Optometry
• Optical Center
Information
714 967-4775
ContactLenses
714 967-4771
Website
kp2020.org
23
Xerox Centre
Administrative
Offices
1851E�1stSt�
SantaAna,CA92705
Finance
Hospital/HealthPlan/MedicalGroup
Information
714 564-4126
Occupational Health
Businessoffice
Information
714 967-4600
Outside Medical Services
Information
714 564-4150
Public Affairs
Information
714 796-2660
Sales and Account Management
Information
714 796-2600
Yorba Linda
Medical Offices
22550E�SaviRanchPkwy�
YorbaLinda,CA92887
Administration
Information
714 685-3520
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
888 988-2800
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Gynecology
Laboratory
Blooddrawonly
Information
888 988-2800
Results(24hours)
888 4 KPTEST
(888 457-8378)
888 988-2800
Optical Center
KaiserPermanente�
Yorba Linda Medical Offices 255
Information
888 956-1616
andservices�
Pharmacy
and2–5:30p�m�
Information
714 685-3550
Refillsbyphone
714 685-3560
Onlinerefills
kp.org/rxrefill
Th,F,8:30a�m�–5p�m�
Cancel/Msgs�
888 988-2800
Advice(urgent
andafter-hours)
888 KPONCALL
(888 576-6225)
Information
714 284-6634
Feesmayapply�
Radiology
Hours:M–F,8:30a�m�–12:30p�m�
and1:30–5p�m�
Appts�/Cancel/
Info�/Msgs�
714 792-1925
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
• Optometry
• Optical Center
Information
714 685-3649
ContactLenses
714 967-4771
Website
kp2020.org
256
San Diego
Using the facility
listings
generallylist:
➞ Location
facilitiesintheSanDiegoCounty
areaarelistedalphabetically�
➞ Lookitupbyfacilitynumber�Each
theSanDiegoMedicalCenteris
18 onthemap(page257),
intheaddressesanddirections
➞ Hours
Medical centers
➞ Phonenumbers
Medical offices
San Diego County area map
11
OCEAN
SIDE B
LVD
15
CA
N
SY
San
Marcos
M
20
PALOMAR AIRPORT RD
4
CRAVEN RD
IA LN
Escondido
RA
NC
67
H O BE RN
RD
CIN
AS
Rancho
Bernardo
56
Del Mar
ARDO
15
La
Jolla
67
CONVOY CT
FAIR MON T AVE
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W
PK
DR
ER
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CH
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BROADWAY
El Cajon
54
17
CALLE VERDE
94
AVOCADO BLVD
SE
15
Encanto
5
Nat’l
City
94
54
W
IL
LO
RD
ITA Chula
ON
B
AK
Vista
CYN
TELEGRAPH
12
DENNERY
RD
5
PALM AVE
OT
AY
L
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Pacific Ocean
2
W
Bonita
RD
ES
RD
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Coronado
805
N
DR
W MAIN ST
PARKWAY DR 125
RO
Point
Loma
9
8
San
Diego
LD
3
TRA
VEL
F
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D
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CR
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W
ST
G
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M
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14
N
SAN DIEGO
MIS SIO N RD
6
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8
18
21
805
SP
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1
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BUNKER HILL ST
8
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AR
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125
CK
VANDEVER AVE
163
NF
IE
JA
CLAIREMONT MESA BLVD
10
EE
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R
15
GR
La Mesa
R
MO
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Mission
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15
5
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52
BA
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52
M ISSIO N
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805
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5
ST
EN
Solana Beach
5
78
N
A
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T
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Leucadia
Encinitas
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13
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WASHINGTON AVE
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7
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Carlsbad
VD
BL
AR
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SHADOWRI
78
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22
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E
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Oceanside
OCEAN RANCH BLVD
RE
AV
E
HO
RANC
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76
OTAY LAKES RD
Addresses and
directions
1
6
250TravelodgeDr�
ElCajon,CA92020
TakeI-8toElCajonandexiton
W�MainSt�GowesttoTravelodge
Dr�andturnrightintothefacility�
Blood Donor Center
6511MissionGorgeRd�
SanDiego,CA92120
TakeI-8toMissionGorgeRd�exit
andgonorth1mile�TheBlood
DonorCenterislocatedintheright
corneroftheVonsshoppingcenter,
directlyinfrontoftheSanDiego
MedicalCenter�
2
7
TakeI-15toHwy�78eastandturn
rightonN�Broadway�Themedical
officesarelocatedattheintersection
ofN�BroadwayandMissionAve�
8
TakeI-805toBonitaRd�exit,head
east1mile�Theofficesarelocated
ontheleft�
3
TakeI-15toBalboaAve�,exitandgo
west�TurnrightonViewridgeAve�
(firststoplight)andturnleftintothe
firstdriveway�
1630E�MainSt�
ElCajon,CA92021
4
9
TakeI-8totheFletcherPkwy�Exitand
goleftatBaltimoreDr�Turnrighton
ParkwayDr�andproceedabout
1blocktothefacility�Themedical
officesareinthebuildingtotheright,
afterentrancetotheparkinglot�
6860AvenidaEncinas
Carlsbad,CA92011
5
Clairemont Mesa
Medical Offices
7060ClairemontMesaBlvd�
SanDiego,CA92111
TakeI-805toClairemontMesaBlvd�
exitandgoeastashortdistanceto
thefirststoplightatShawlineSt�
Turnleftandleftagainintothe
parkingstructure�
La Mesa Medical Offices
8080ParkwayDr�
LaMesa,CA91942
Carlsbad Medical Offices
TakeI-5tothePoinsettiaLaneexit
andgowest�TurnrightonAvenida
Encinasandgonorthforabout
1
⁄4mile�
Kearny Mesa
Rehabilitation Center
4510ViewridgeAve�
SanDiego,CA92123
Bostonia Medical Offices
TakeI-8totheGreenfieldexitand
gowest�TurnleftonE�MainSt�Go
1
⁄5mile�Thefacilityisontheright�
Escondido Medical Offices
732N�Broadway
Escondido,CA92025
Bonita Medical Offices
3955BonitaRd�
Bonita,CA91902
El Cajon Medical Offices
10
Mission Bay Medical Offices
3033BunkerHillSt�
SanDiego,CA92109
TakeI-5northtotheGrand/Garnet
exit�TurnrightonBunkerHillSt�and
go1blocktothefacility�Going
southonI-5,taketheBalboaexit
south�TurnleftonBunkerHillSt�
11
Oceanside Medical Offices
Palomar Medical Center
3609OceanRanchBlvd�
Ste�104
Oceanside,CA92056
Emergency services
From Hwy. 78:TaketheElCamino
Realexitandproceednorth�
TurnrightonOceansideBlvd�
TurnleftonRanchoDelOroDr�
TurnrightonOceanRanchBlvd�
Themedicalofficeislocatedatthe
firstright-handturnoffOcean
RanchBlvd�
TakeI-15toE�ValleyPkwy�andgo
east�ThePalomarMedicalCenteris
ontherightside�
From Hwy. 76:TaketheRanchoDel
OroDriveexitandproceedsouth�
TurnleftonOceanRanchBlvd�
RanchBlvd�
From Interstate 5:Takethe
OceansideBlvd�exitandproceed
east�TurnleftonRanchoDelOroDr�
TurnrightonOceanRanchBlvd�
RanchBlvd�
12
13
Otay Mesa
Outpatient Medical Center
Intermediate care services
➞ 4650 Palm Ave.
SanDiego,CA92154
➞ 4660 Palm Ave.
SanDiego,CA92154
TakeI-805southtoPalmAve�exit
(secondPalmAve�onI-805)�Turn
leftonPalmAve�Thefacilityison
theleft�
555E�ValleyPkwy�
Escondido,CA92025
EmergencyDepartmentatthis
facilityisnotappropriatefor
Departmentforurgentcare
servicesmaynotbepaidby
KaiserPermanente�
14
Point Loma Medical Offices
➞ 3250 Fordham St.
SanDiego,CA92110
➞ 3420 Kenyon St.
SanDiego,CA92110
TakeI-8westtoSportsArena/
MissionBayexit�TurnleftonMidway
Dr�,thenturnrightonWingSt�
15
Positive Choice Wellness Center
7035ConvoyCt�
SanDiego,CA92111
TakeI-805totheClairemontMesa
exitandgoeastashortdistanceto
ShawlineSt�Turnleftandleftagain
onConvoyCt�Turnleftintothe
parkinglot,orparkbehind
ClairemontMesaMedicalOffices�
16
Rancho Bernardo
Medical Offices
20
No intermediate care services
ExcelCentre
17140BernardoCenterDr�
SanDiego,CA92128
400CravenRd�
SanMarcos,CA92078
TakeHwy�78totheTwinOaksValley
Rd�exitandgosouth�Turnrighton
CravenRd�Themedicalcenteris
locatedontheright�
TakeI-15toRanchoBernardoRd�,
turnleftonBernardoCenterDr�,and
thenleftonRegaloLn�
17
18
Rancho San Diego
Medical Offices
21
Vandever Medical Offices
3875AvocadoBlvd�
LaMesa,CA91941
4405VandeverAve�
SanDiego,CA92120
TakeI-94andexitatAvocadoBlvd�
Gonorthapproximately1⁄3mile�
Thefacilityislocatedonthe
southeastcornerofAvocadoBlvd�
andFuryLn�
TakeI-8totheMissionGorgeRd�
exit,gonorth1miletoVandever
Ave�andturnleftintothefacility�
Kaiser Permanente
San Diego Medical Center/
Kaiser Foundation Hospital
Emergency services
4647ZionAve�
SanDiego,CA92120
TakeI-8toMissionGorgeRd�exit,
gonorth1mile�Themedicalcenter
is½blockeastofMissionGorgeRd�
19
San Marcos
Outpatient Medical Center
San Diego Mission Road
➞ 10990 San Diego Mission Rd.
SanDiego,CA92108
➞ 10992 San Diego Mission Rd.
SanDiego,CA92108
TakeI-8totheMissionGorgeRd�
exit�Gonorth½miletoTwainAve�
andturnleft�Proceed1blocktothe
SanDiegoMissionRoadoffices�
(TwainAve�turnsintoSanDiego
MissionRd�)
22
Vista Medical Offices
780ShadowridgeDr�
Vista,CA92083
TakeHwy�78totheSycamoreAve�
exit�ProceedsouthonSycamore
Ave�toShadowridgeDr�andturn
right�Themedicalofficesareonthe
cornerofShadowridgeDr�and
WatsonWay�
Bonita Medical Offices 261
1
Blood Donor
Center
SanDiego,CA92120
Appts�/Info�
619 528-6555
Donatebloodbyappointmentor
walk-in�Blooddrivesatyourplaceof
employment,church,orclubcanalso
bearranged�
2
Bonita
Medical Offices
3955BonitaRd�
Bonita,CA91902
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
TerraNovaShoppingCenter
386E�HSt�,Ste�202
ChulaVista,CA91910
byappointmentonly
Information
619 691-1108
Information
Operator
619 528-5000
Laboratory
BuildingB
W,7:30a�m�–12:30p�m�
EKG:M,Tu,Th,F,8:30a�m�–4:30p�m�;
W,8:30a�m�–noon
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurses Clinic
BuildingE,2ndFloor
Hours:
M,Tu,Th,F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�;
W,8:30a�m�–12:15p�m�
Information
800 290-5000
KaiserPermanente�
Pediatrics
BuildingE,1stFloor
Officehours:
M,Tu,Th,F,8:30a�m�–5p�m�;
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
• Main Pharmacy, Building C
Hours:M–F,8:30a�m�–6:30p�m�;
closedSundayandmajorholidays
Information
619 409-6400
Refillsbyphone
866 370-1959
Onlinerefills
kp.org/rxrefill
262 Bonita Medical Offices
Internal Medicine
Officehours:
M,Tu,Th,F,8a�m�–5p�m�;
W,8a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Radiology/Diagnostic Imaging
BuildingB,1stFloor
W,8:30a�m�–12:30p�m�
• Mammography
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
• Optometry
BuildingB,2ndFloor
Hours:M,W–F,8a�m�–5:30p�m�;
Tu,8a�m�–8:30p�m�;
Sa,8a�m�–4:30p�m�
Appointments
619 409-9997
• Optical Center
Eyeglasses
BuildingB
Tu,8a�m�–8:30p�m�;
Sa,8a�m�–4:30p�m�
Information
619 409-9997
Website
kp2020.org
3
Bostonia
Medical Offices
1630E�MainSt�
ElCajon,CA92021
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
Information
Operator
619 528-5000
Laboratory
Hours:M,Tu,Th,F,8a�m�–5p�m�;
W,8a�m�–12:30p�m�
EKG:M,Tu,Th,F,8:30a�m�–4:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Appointments
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
Hours:M–F,8:30a�m�–6:30p�m�;
Information
619 590-0616
Mail-orderPharmacy
866 206-2985
Refillsbyphone
619 590-4277
Onlinerefills
kp.org/rxrefill
Carlsbad Medical Offices 263
Information
858 573-0090
WeightManagementprograms�
Biofeedback,creativeartstherapy,
exerciseclasses,fitnesstesting,healthy
cooking,personaltraining,walking
groups,andweightmanagement�Notall
servicesavailableatalllocations�
Internal Medicine
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Psychiatry
F,7a�m�–6p�m�
Newpatient
877 496-0450
Member Help Line
andholidays
800 900-3277
W,8:30a�m�–12:30p�m�
619 528-8845
TTY for the Hearing
or Speech Impaired
711
4
Carlsbad
Medical Offices
6860AvenidaEncinas
Carlsbad,CA92011
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
Information
Operator
619 528-5000
Laboratory
Appointments
619 528-7722
NorthCountyresidents 760 510-5374
Results(24hours)
888 4 KPTEST
(888 457-8378)
Mammography
Appointments
800 290-5000
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
KaiserPermanente�
Pediatrics
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
264 Carlsbad Medical Offices
Information
888 956-1616
andservices�
Pharmacy
Information
760 931-4226
Mail-orderPharmacy
866 206-2985
Refillsbyphone
760 931-4225
Onlinerefills
kp.org/rxrefill
Internal Medicine
Appts�/Cancel/
Info�/Msgs�
800 290-5000
866 628-2006
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
• Optometry
Hours:M,Tu,Th,F,8:30a�m�–5:30p�m�;
W,7:30a�m�–8:30p�m�;
Sa,8a�m�–4:30p�m�
Appts�/Cancel
(24hours)
760 931-0180
• Optical Center
Hours:M,Tu,Th,F,8:30a�m�–5:30p�m�;
W,7:30a�m�–8:30p�m�;
Sa,8a�m�–4:30p�m�
Information
760 931-0180
Website
kp2020.org
5
Clairemont Mesa
Medical Offices
7060ClairemontMesaBlvd�
SanDiego,CA92111
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
858 573-0299
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Diagnostic Imaging
SeeRadiology�
Information
Operator
619 528-5000
Laboratory
7:30–8a�m�byappointmentonly
EKG:M–F,8:30a�m�–4:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
Clairemont Mesa Medical Offices 265
KaiserPermanente�
Pediatric (Endocrinology/
Diabetes Clinic)
By referral only
Appts�/Cancel/
Info�/Msgs�
858 573-5440
Pediatric—John Richards
Learning Center By referral only
(FormerlyCenterforSchoolProblems)
Appts�/Cancel/
Info�/Msgs�
858 573-5400
Pediatrics
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
W–F,8a�m�–6:30p�m�
Information
858 573-5303
Mail-orderPharmacy
866 206-2985
Refillsbyphone
858 573-5340
Fax
858 573-5596
Onlinerefills
kp.org/rxrefill
Internal Medicine
Advice/Appts�/
Cancel/Info�
800 290-5000
Appointments
866 628-2006
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
• Optometry
Tu,7:30a�m�–8:30p�m�
Appointments
858 573-0399
• Optical Center
Eyeglasses
Tu,7:30a�m�–8:30p�m�
Information
858 573-0399
Website
kp2020.org
266 El Cajon Medical Offices
6
El Cajon
Medical Offices
250TravelodgeDr�
ElCajon,CA92020
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeImaging�
Gynecology
Information
Operator
619 528-5000
Laboratory
Collectiononly,primarilyOb/Gyn;
noEKG
Hours:M,8:30a�m�–1p�m�
and1:45–5p�m�;
Tu–F,8:30a�m�–12:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Ophthalmology/Optometry
KaiserPermanente�
Orthopedic Surgical Care
By referral only
F,9a�m�–noon
(24hours)/Msgs�
866 459-2912
Information
888 956-1616
andservices�
Pharmacy
Hours:M–F,8:30a�m�– 6p�m�
Information
619 441-3160
Mail-orderPharmacy
866 206-2985
Refillsbyphone
619 441-3155
Fax
619 441-3185
Onlinerefills
kp.org/rxrefill
By referral only
Appts�/Cancel/
Info�/Msgs�
858 502-1350
866 628-2006
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
619 441-9307
• Optometry
Appts�/Cancel
619 441-9307
Website
kp2020.org
Escondido Medical Offices 267
7
Escondido
Medical Offices
732N�Broadway
Escondido,CA92025
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
Information
Operator
619 528-5000
Laboratory
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
Nutrition
619 641-2000
KaiserPermanente�
Pediatrics
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
Information
760 839-7200
Mail-orderPharmacy
866 206-2985
Refillsbyphone
760 839-7230
Fax
760 839-7210
Onlinerefills
kp.org/rxrefill
Internal Medicine
Advice/Appts�/
Cancel/Info�
800 290-5000
866 628-2006
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
• Optometry
Tu,8a�m�–8:30p�m�
Appts�/Cancel
(24hours)
760 839-0899
• Optical Center
Tu,8a�m�–8:30p�m�
Information
760 839-0899
Website
kp2020.org
268 Kearny Mesa Rehabilitation Center
8
Kearny Mesa
Rehabilitation
Center
4510ViewridgeAve�
SanDiego,CA92123
Appts�/Cancel/
Info�/Msgs�
877 236-0333
Appts�/Cancel/
Info�/Msgs�
858 268-2207
By referral only
Appts�/Cancel/
Info�/Msgs�
858 502-1350
Renal Pharmacy
Information
858 694-7215
Appts�/Cancel/
Info�/Msgs�
858 694-7100
9
La Mesa
Medical Offices
8080ParkwayDr�
LaMesa,CA91942
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Business Services
Third-partyliabilityclaims,
otherinsurancebilling 619 589-3099
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Diagnostic Imaging
SeeRadiology�
LaMesaAdministration
8010ParkwayDr�
LaMesa,CA91942
Hours:M–F8:30a�m�–5p�m�
Information
619 465-7198
SpringsCenter
8066LaMesaBlvd�
LaMesa,CA91941
byappointmentonly
Information
619 644-9515
La Mesa Medical Offices 269
Information
Operator
619 528-5000
Laboratory
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
Nutrition
619 641-2000
KaiserPermanente�
Pediatrics
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
Information
619 589-3400
Mail-orderPharmacy
866 206-2985
Refillsbyphone
619 589-3434
Fax
619 589-3443
Onlinerefills
kp.org/rxrefill
Internal Medicine
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
866 628-2006
TTY for the Hearing
or Speech Impaired
711
Urgent Care
• Adult Medicine
Officehours:M–F,6–9p�m�
Advice/Appts�
800 290-5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Kaiser Permanente
• Optometry
Tu,Th,7:30a�m�–8p�m�
Appointments
619 589-7500
• Optical Center
Hours:M,W,F,8a�m�–5:30p�m�;
Tu,Th,8a�m�–8:30p�m�
Contactlenses
information
619 528-3477
Eyeglasses
619 589-7500
Website
kp2020.org
270 Mission Bay Medical Offices
10
Mission Bay
Medical Offices
11
3033BunkerHillSt�
SanDiego,CA92109
3609OceanRanchBlvd�
Ste�104
Oceanside,CA92056
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Information
Operator
619 528-5000
Internal Medicine/Endocrinology
By referral only
877 236-0333
DiabetesCareprogram/Cardio
ProtectiveCenter
877 236-0333
Pain Management Clinic
By referral only
• Comprehensive Pain Program
858 581-8204
• Interventional Pain Program
858 868-9022
Information
888 956-1616
andservices�
877 236-0333
TTY for the Hearing
or Speech Impaired
Oceanside
Medical Offices
711
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Laboratory
Limited services; by appointment only
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Pediatrics, Primary Care
W,8a�m�–noon
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
and1:30–5:30p�m�
Information
760 754-6335
Refillsbyphone
877 608-0061
Onlinerefills
kp.org/rxrefill
Radiology
Limited services; by appointment only
Appointments
800 290-5000
TTY for the Hearing
or Speech Impaired
711
Otay Mesa Outpatient Medical Center 271
12
Otay Mesa
Outpatient
Medical Center
4650PalmAve�
4660PalmAve�
SanDiego,CA92154
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Audiology/Head and Neck Surgery
2ndFloor(Optometry)
Hours:Tuesdaysonly,8:30a�m�–5p�m�
619 528-2597
877 236-0333
Diagnostic Imaging
SeeRadiology�
877 236-0333
Gynecology
SeeAudiology�
Hematology/Oncology By referral only
877 236-0333
Information
Operator
619 528-5000
Intermediate Care Service (ICS)
FirstFloor,nearEntranceC
Hours:M–F,noon–8p�m�;
closedSunday;
hoursaresubjecttochange
ForAdvice,pleasecontactKPonCall
at KPONCALL (888 576-6225).
Laboratory
NoEKG
Sa,8a�m�–12:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
272 Otay Mesa Outpatient Medical Center
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
619 662-5490
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
Nutrition
Appts�/Info�
619 641-2000
Officehours:
W,8:30a�m�–12:30p�m�
Advice(M–F,7a�m�–7p�m�)/
Appts�/Cancel/
Info�/Msgs�
800 290–5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
619 662-5006
Oncology
SeeHematology
Optical Center
KaiserPermanente�
By referral only
Appts�/Cancel/
Info�/Msgs�
866 459-2912
Pediatrics
Officehours:
W,8:30a�m�–12:30p�m�
Advice/Appt�
800 290–5000
Urgentcarehours:
M,Tu,Th,6–9p�m�;
W,1:30–9p�m�;
closedF,Sa,Su,andholidays
Advice/Appts�
800 290-5000
Perioperative
• Admitting
Information
619-662-5543
• OR
Information
619 662-5590
• Pre-operative
Information
619 662-5599
• PACU
Information
619 662-5596
Information
888 956-1616
andservices�
Pharmacy
Information
619 662-5300
Mail-orderPharmacy
866 206-2985
Refillsbyphone
866 385-2646
Fax
619 662-5316
Onlinerefills
kp.org/rxrefill
Physical Medicine
Limited services; by referral only
Appts�/Cancel/
Info�/Msgs�
858 268-2207
Otay Mesa Outpatient Medical Center 273
By referral only
Appts�/Cancel/
Info�/Msgs�
858 502-1350
Building4,1stFloor
Information
858 573-0090
cooking,personaltraining,walking
groups,andweightmanagement�Notall
servicesavailableatalllocations�
Internal Medicine
Advice/Appts�/
Cancel/Info�
800 290-5000
Psychiatry
Building4,2ndFloor
F,7a�m�–6p�m�
Newpatients
877 496-0450
Member Help Line
andholidays
800 900-3277
877 236-0333
Hours:M–F,8:30a�m�–9:30p�m�;
866 628-2006
GeneralSurgery
619 662-1222
TTY for the Hearing
or Speech Impaired
711
Urgent Care
• Adult Medicine
Officehours:M–F,6–9p�m�
Advice/Appts�
800 290-5000
• Pediatrics
Officehours:M,Tu,Th,6–9p�m�;
W,1:30–9p�m�;
closedF,Sa,Su,andholidays
Advice/Appts�
800 290-5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
619 690-9092
Kaiser Permanente
Appts�/Cancel
619 662-0211
• Optometry
Appts�/Cancel
619 662-0211
• Optical Center
Hours:M–W,F,8:30a�m�–5:30p�m�;
Th,8:30a�m�–8:30p�m�
Eyeglasses
619 662-5076
Contactlenses
619 662-5164
Website
kp2020.org
274 Palomar Medical Center
13
Palomar Medical
Center
Emergency services
555E�ValleyPkwy�
Escondido,CA92025
EmergencyDepartmentatthisfacilityis
notappropriateforurgentcare�Useof
theEmergencyDepartmentforurgent
careservicesmaynotbepaidby
KaiserPermanente�
Hours:7days,24hours
Information
760 793-3000
14
Point Loma
Medical Offices
3250FordhamSt�
3420KenyonSt�
SanDiego,CA92110
Addiction Medicine
3420KenyonSt�,1stFloor
F,9a�m�–6p�m�
Newpatient
619 221-6550
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
Information
Operator
619 528-5000
Laboratory
3250FordhamSt�
Collectiononly
W,8a�m�–12:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurses Clinic
3250FordhamSt�
Hours:M,Tu,Th,F,
8:30a�m�–12:15p�m�
and1:30–4:30p�m�;
W,8:30a�m�–12:15p�m�
Information
800 290-5000
Ob/Gyn: Infertility and Urogynecology
3250FordhamSt�
W,8:30a�m�–12:30p�m�
619 221-0350
Information
888 956-1616
andservices�
Pharmacy
3250FordhamSt�
Information
619 221-6272
Mail-orderPharmacy
866 206-2985
Refillsbyphone
866 385-2646
Fax
619 221-6489
Onlinerefills
kp.org/rxrefill
Positive Choice Wellness Center 275
Plastic/Reconstructive Surgery
By referral only
3250FordhamSt�
619 221-5903
Internal Medicine
3250FordhamSt�
Advice/Appts�/
Cancel/Info�
800 290-5000
Psychiatry
3420KenyonSt�,2ndFloor
F,7a�m�–6p�m�
F,8a�m�–5:30p�m�
Newpatient
877 496-0450
Member Help Line
andholidays
800 900-3277
Hours:M,Tu,Th,F,
8:30a�m�–12:45p�m�and1:45–5p�m�;
W,8:30a�m�–12:30p�m�
866 628-2006
Travel Advisory
and1–4p�m�
Information
800 517-5556
Internationaltraveladvice�Callsixto
eightweeksbeforeyourtrip�
TTY for the Hearing
or Speech Impaired
711
15
Positive Choice
Wellness Center
7035ConvoyCt�
SanDiego,CA92111
Positive Choice
F,8a�m�–4p�m�
F,8a�m�–4p�m�
Information
858 573-0090
cooking,personaltraining,metabolic
ratetesting,andweightmanagement�
276 Rancho Bernardo Medical Offices
16
Rancho Bernardo
Medical Offices
No intermediate care services
ExcelCentre
17140BernardoCenterDr�
SanDiego,CA92128
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Gynecology
Information
Operator
619 528-5000
Laboratory
byappointmentsonly,7:30–8:30a�m�
EKG:M–F,8:30a�m�–1p�m�
and1:30–4:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
Officehours:
W,8:30a�m�–12:30p�m�;
closedWednesdayafternoon
andmajorholidays
Appts�/Cancel/
Info�/Msgs�
800 290-5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Pediatrics
Officehours:
W,8:30a�m�–12:30p�m�;
closedWednesdayafternoon
andmajorholidays
Advice/Appts�
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
Hours:M–F,8:30a�m�– 6p�m�
Information
866 385-2647
Mail-orderPharmacy
866 206-2985
Refillsbyphone
858 674-2366
Fax
858 451-5033
Onlinerefills
kp.org/rxrefill
Internal Medicine
Advice/Appts�/
Cancel/Info�
800 290-5000
Rancho San Diego Medical Offices 277
and1:45–5p�m�
TTY for the Hearing
or Speech Impaired
17
711
Rancho San Diego
Medical Offices
3875AvocadoBlvd�
LaMesa,CA91941
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
Information
Operator
619 528-5000
Laboratory
W,8a�m�–12:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Nurses Clinic
Hours:
M,Tu,Th,F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�;
W,8:30a�m�–12:15p�m�
Information
800 290-5000
Pediatrics
W,8:30a�m�–12:30p�m�
AdviceNurse/
Appts�/Info�
800 290-5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
Information
888 956-1616
andservices�
Pharmacy
Information
619 670-2021
Mail-orderPharmacy
866 206-2985
Refillsbyphone
619 670-2900
Fax
619 670-2119
Onlinerefills
kp.org/rxrefill
Internal Medicine
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
W,8:30a�m�–12:30p�m�
866 628-2006
TTY for the Hearing
or Speech Impaired
711
278 San Diego Medical Center
San Diego Medical Center (hospital and medical offices)
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PARKING
7385 MISSION GORGE RD
PARKING
MRI
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800 222-1222
Kaiser Permanente Poison Control
TTY for the Hearing
San Diego
or Speech Impaired
Medical Center/
619 528-5152
NorthCountycoastal
760 436-6031
Kaiser Foundation
San Diego Campus 03
NorthCountyinland
760 741-8855
Hospital
OfficehoursareMondaythrough
Emergency services
4647ZionAve�
SanDiego,CA92120
Advice
Hours:7days,
7a�m�–7p�m�
800 290-5000
After-hoursadvice:M–F,7p�m�–7a�m�;
888 KPONCALL
(888 576-6225)
Hospital patient info.
619 528-5308
Information
619 528-5000
Friday,8:30a�m�to5p�m�,unless
otherwisenoted�
Admitting
Information
619 528-0140
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
San Diego Medical Center 279
Audiology Self-referral accepted
4thFloor
619 528-2597
HEARxWest
hearingconsultant
619 528-7815
877 236-0333
Continuing Care
Information
619 641-4456
See SanDiegoMissionRoadoffices�
Diagnostic Imaging
SeeRadiology�
Disability Claims
SanDiego,CA92120
Information
619 528-5280
Fax
619 229-7542
877 236-0333
Genetics
Referral preferred
Appts�/Cancel/
Info�/Msgs�
619 528-5409
Gynecology
By referral only
619 528-2597
Health Education Center
and2:30–4:15p�m�;
Tu,10:30a�m�–1:30p�m�
and2:30–6p�m�;
Information
619 528-5153
Breastpumpsavailableforpurchase
orrent�
Hearing
byappointmentonly
• Chula Vista HEARx
TerraNovaShoppingCenter
386E�HSt�
ChulaVista,CA91910
Information
619 691-1108
• La Mesa HEARx
SpringsCenter
8066LaMesaBlvd�
LaMesa,CA91941
Information
619 644-9515
• Hillcrest HEARx
1244UniversityAve�
SanDiego,CA92103
Information
619 291-0030
• HEARx West
7910FrostSt�,Ste�420
SanDiego,CA92123
Information
858 569-6090
• Vista HEARx
MelroseVillagePlaza
1611S�MelroseDr�,Ste�F
Vista,CA92081
Information
760 597-0050
280 San Diego Medical Center
877 236-0333
877 236-0333
Labor and Delivery
Hours:7days,24hours
Information
619 528-5036
Laboratory
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
SanDiego,CA92120
• Continuing Care Records
Recordcopies
619 583-4293
Fax
619 229-7511
ContinuingCarerecordsare
processedatnocosttomembers�
• Patient Records
Recordcopies
619 528-5195
Copiesofrecordsforpersonaluse�
Thereisaclericalandper-page
copyingfee�
Neonatology
SpecialCareNursery
Follow-upappts�
619 528-5323
619 516-3627
619 528-0501
619 528-5067
Obstetrics/Gynecologyferral only.
Subspecialtiesarebyreferralonly
619 528-2593
619 528-5062
Oncology
SeeHematology
By referral only
Appts�/Info�/Cancel
(24hours)/Msgs�
866 459-2912
Ostomy
Appts�/Info�
Messages
619 662-1222
619 528-5197
Patient Access
SanDiego,CA92120
Information
619 229-7509
Copiesofrecordsforpersonaluse�
Information
888 956-1616
andservices�
Pharmacy
Hours:7days,24hours
Information
Mail-orderPharmacy
Refillsbyphone
Fax
TTYforthehearing
orspeechimpaired
Onlinerefills
866
866
619
619
370-1958
206-2985
528-7700
528-6247
619 528-6944
kp.org/rxrefill
San Diego Mission Road 281
Psychiatry
Crisisintervention
877 496-0450
Member Help Line
andholidays
800 900-3277
Pulmonary Medicine/INH Clinic
By referral only
TBscreening
877 236-0333
Appointments
619 516-7491
19
San Diego
Mission Road
10990SanDiegoMissionRd�
10992SanDiegoMissionRd�
SanDiego,CA92108
Continuing Care
FamilyViolenceProgram 619
Long-termcare
619
Senior/Geriatricservices 619
SocialServices
619
641-4456
528-1245
641-4456
641-4456
Health Education
Information
866 402-4320
Depression,stressmanagement,
smokingcessation,andotherprograms�
Informationavailableonlineat kp.org�
GeneralSurgery
619 662-1222
TTY for the Hearing
or Speech Impaired
NorthCountycoastal
NorthCountyinland
619 528-5152
760 436-6031
760 741-8855
619 528-2575
Hospice
Information(24hours)
619 641-4100
Vascular Lab Testing
Appts�/Info�
619 662-1222
Information
Operator
619 528-5000
Vascular Surgery By referral only
Information
619 662-1222
Nutrition
Appts�/Info�
619 641-2000
Wound Care By referral only
Appts�/Info�
619 662-1222
Messages
619 528-5197
Pharmacies
Onlinerefills
kp.org/rxrefill
Mail-orderPharmacy
866 206-2985
• Home Infusion Pharmacy
Noprescriptionservice
Information
619 641-4211
Fax
619 641-4260
• Outpatient Anticoagulation
Clinic Pharmacy Service
Noprescriptionservice
Information/Service
619 337-0231
Fax
619 641-4407
Home Health
Information
619 641-4663
282 San Diego Mission Road
Surgery Scheduling
GeneralSurgery
619 662-5446
Ob/Gyn
619 641-2362
HeadandNeckSurgery 619 528-7344
Neurosurgery
619 528-7320
Ophthalmology
619 662-5681
Orthopedics
619 528-7530
PlasticSurgery
619 662-5884
Urology
619 528-7484
20
San Marcos
Outpatient
Medical Center
400CravenRd�
SanMarcos,CA92078
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Audiology
1stFloor
760 591-4276
HEARxhearingconsultant760 510-4088
877 236-0333
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Diagnostic Imaging
SeeRadiology�
Endocrinology
By referral only
877 236-0333
877 236-0333
Gynecology
By referral only
760 591-4276
877 236-0333
Information
Operator
619 528-5000
Intermediate Care Service (ICS)
Building3,EntranceA,FirstFloor
Hours:M–F,noon–8p�m�;
hoursaresubjecttochange
ForAdvice,pleasecontactKPonCall
at 888 KPONCALL (888 576-6225).
San Marcos Outpatient Medical Center 283
Laboratory
NoEKG
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
877 236-0333
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
760 510-5350
Oncology
SeeHematology
By referral only
Appts�/Info�/Cancel
(24hours)/Msgs�
866 459-2912
Outpatient Treatment Center (OTC)
877 236-0333
Pediatrics
Info�/Msgs�
800 290-5000
Pediatrics Urgent Care
Phonehours:7days,24hours
Advice/Appts�
800 290-5000
Information
888 956-1616
andservices�
Pharmacy
Hours:M–F,8:30a�m�–9:30p�m�;
Information
760 510-4020
Mail-orderPharmacy
866 206-2985
Refillsbyphone
760 510-5666
Fax
760 510-4322
Onlinerefills
kp.org/rxrefill
Appts�/Cancel/
Info�/Msgs�
760 510-5656
284 San Marcos Outpatient Medical Center
By referral only
Appts�/Cancel/
Info�/Msgs�
760 510-5656
Internal Medicine
Advice/Appts�/
Cancel/Info�
800 290-5000
877 236-0333
Diagnostichours:
M–F,9a�m�–9:30p�m�;
Fluroscopyhours:M–F,8:30a�m�–5p�m�
Ultrasoundhours:M–F,8a�m�–5p�m�
Mammographyhours:
M–F,7a�m�–3:30p�m�
866 628-2006
Speech Pathology
Limited services; by referral only
858 694-7100
TTY for the Hearing
or Speech Impaired
711
Urgent Care
Hours:M–F,6–9p�m�,
Advice/Appts�
800 290-5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
21
Vandever
Medical Offices
4405VandeverAve�
SanDiego,CA92120
Advice Nurse
Advice(7daysaweek,
7a�m�–7p�m�)
800 290-5000
• KPOnCall
After-hoursadvice
(M–F,7p�m�–7a�m�;
Sa,Su,24hours)
888 KPONCALL
(888 576-6225)
Diagnostic Imaging
SeeRadiology�
Gynecology
Information
Operator
619 528-5000
Laboratory
EKG:M–F,8:30a�m�–4:30p�m�
Appointments
619 528-7722
Results(24hours)
888 4 KPTEST
(888 457-8378)
Member Services
English
800 464-4000
Spanish
800 788-0616
Chinesedialects
800 757-7585
TTY
800 777-1370
Vandever Medical Offices 285
619 516-4075
Nurses Clinic
Hours:M–F,8:30a�m�–12:15p�m�
and1:30–4:30p�m�
Information
800 290-5000
Officehours:
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Optical Center
KaiserPermanente�
619 516-3627
Cardiology,circumcision,cysticfibrosis,
NICUfollow-up,pulmonology,
rheumatology,andsportsmedicine�
Pediatrics
W,8:30a�m�–12:30p�m�
Appts�/Cancel/
Info�/Msgs�
800 290-5000
Urgentappts�
800 290-5000
Dysmorphology,GI,hematology/
oncology,andinfectiousdisease�
Information
888 956-1616
andservices�
Pharmacy
1stFloorPharmacy
Information
619 516-6205
Mail-orderPharmacy
866 206-2985
Refillsbyphone
619 516-6885
Fax
619 516-7031
Onlinerefills
kp.org/rxrefill
Internal Medicine
Advice/Appts�/
Cancel/Info�
800 290-5000
866 628-2006
Sleep Clinic By referral only
619 516-6590
GeneralSurgery
619 662-1222
TTY for the Hearing
or Speech Impaired
711
Urgent Care
• Adult Medicine
Advice/Appts�
800 290-5000
• Pediatrics
Officehours:M,Tu,Th,6–9p�m�;
W,1:30–9p�m�;
Advice/Appts�
800 290-5000
• KPOnCall
After-hoursadvice
888 KPONCALL
(888 576-6225)
286 Vandever Medical Offices
619 516-6330
Kaiser Permanente
Appts�/Cancel/
Info�/Msgs�
619 516-7140
• Optometry
Sa,8a�m�–4:30p�m�
Appointments
619 516-7140
• Optical Center
Eyeglasses
Hours:M,W,8a�m�–8:30p�m�;
Tu,Th,F,8a�m�–5:30p�m�;
Sa,8a�m�–4:30p�m�
Information
619 516-7190
Website
kp2020.org
22
Vista
Medical Offices
780ShadowridgeDr�
Vista,CA92083
Information
Operator
619 528-5000
MelroseVillagePlaza
1611S�MelroseDr�,Ste�F
Vista,CA92081
byappointmentonly
Information
760 597-0050
Neurology
Hours:M,Tu,Th,8:30a�m�–5p�m�
619 516-4075
Optical Center
KaiserPermanente�
Pharmacy
Information
760 599-2240
Mail-orderPharmacy
866 206-2985
Refillsbyphone
760 599-2243
Fax
760 599-2242
Onlinerefills
kp.org/rxrefill
Information
888 956-1616
andservices�
Psychiatry
F,7a�m�–6p�m�
Newpatients
877 496-0450
Member Help Line
andholidays
800 900-3277
TTY for the Hearing
or Speech Impaired
711
Kaiser Permanente
Appts�/Cancel/
Info�/Msgs�
760 599-6466
• Optometry
Appts�/Cancel
760 599-6466
• Optical Center
Eyeglasses
Information
760 599-2210
Website
kp2020.org
288 Glossary
Glossary
Affiliated provider: Providerswe
contractwithtoprovideservicesto
members�Theyincludeaffiliated
hospitals,affiliatedprimarycare
providers,affiliatedphysicians,
affiliatedmedicalgroups,
affiliatedPlanmedicaloffices,and
affiliatedpharmacies�
Behavioral health care services:An
umbrellatermforthedepartmentsof
AddictionMedicineandPsychiatry,
whichofferawiderangeofservices,
frominpatient,outpatient,andday
treatmentprogramstoindividual
counseling,familycounseling,and
grouptherapy�Noreferralisneeded�
Certificate of Insurance:Awritten
explanationofanindividual’s
coveragerightsandbenefitsthatare
determinedbythepolicy�Itcontains
anexplanationofbenefitsand
limitations,definitionsofimportant
terms,andconditionsofcoverage,
includinginformationabout
deductiblesandout-of-pocket
expenses�
Evidence of Coverage:Ourbooklet
explainingbenefits,terms,and
conditionsofyourKaiserPermanente
membership,includinginformation
aboutcopaymentsandexclusions�
Family medicine:Provides
comprehensivemedicalservicesfor
individuals,regardlessofsexorage,
onacontinuingbasis�Family
medicinephysiciansoftencarefor
everymemberofafamily�
Fee-for-service:Aproductorservice
thatisseparatefrom,andnot
coveredby,yourHealthPlan
benefits;youareresponsiblefor
paymentofallfeesforthisproduct
orservice�
Health Plan:Anabbreviatedformof
KaiserFoundationHealthPlan,Inc�,
theunitthatoperatesthehealthplan
portionofKaiserPermanente�
Internal medicine:Providesdiagnosis
andtreatmentofnonsurgical
diseasesforadults�Alsolistedunder
AdultMedicineandMedicinein
thisGuidebook.
Kaiser On-the-Job®:Occupational
HealthCentersprovidemedical
treatmentandabroadrangeof
occupationalhealthservicesfor
work-relatedinjuriesandillnesses�
KaiserOn-the-Jobisaregistered
servicemarkofKaiserFoundation
HealthPlan,Inc�
Kaiser Permanente:The
KaiserPermanenteMedicalCare
Program�KaiserPermanentein
SouthernCaliforniaisthreeseparate
entities:KaiserFoundation
HealthPlan,Inc�(HealthPlan),
KaiserFoundationHospitals(KFH),
andtheSouthernCalifornia
PermanenteMedicalGroup(SCPMG)�
HealthPlanandKaiserFoundation
Hospitalsarenonprofitbenefit
corporations�TheSouthernCalifornia
PermanenteMedicalGroupisaforprofitprofessionalpartnership�
Glossary 289
Kaiser Permanente medical centers:
KaiserPermanenteownedorleased
facilitiesthatincludeahospitalwith
inpatientservices,anEmergency
Department,medicaloffices,
outpatientprimarycareservices,and
othersupportservices,suchas
pharmacyandlaboratory�Medical
centersofferthewidestrangeof
healthcareservices�
KaiserPermanente�Thegroupnames
varybyregion:inSouthernCalifornia,
it’stheSouthernCalifornia
PermanenteMedicalGroup(SCPMG)�
Kaiser Permanente medical offices:
Medicalofficesusuallyofferprimary
care,outpatienttreatment,psychiatric
services,andsupportservicessuchas
pharmacyandlaboratory�
Plan physician:Alicensedphysician
whoiseitheranemployeeofthe
SouthernCaliforniaPermanente
MedicalGroup(SCPMG)oralicensed
physicianwhocontractswithSCPMG
toprovideservicesandsuppliesto
ourmembers�
Non-Plan provider:Anylicensed
healthcareprovider,including
hospitals,notlistedinthisGuidebook.
Coverageforemergencyservices
receivedbyaHealthPlanmember
fromanout-of-Plan(non-Plan)
providerissubjecttotheout-of-Plan
emergencyservicesprovisionsas
definedinyourEvidence of Coverage
bookletorCertificate of Insurance.
Obstetrics/Gynecology (Ob/Gyn):
Provideswomen’shealth,family
planning,pregnancy,andmedicaland
surgicalreproductivehealthservices�
AlsolistedunderWomen’sHealthin
thisGuidebook.
Pediatrics:Provideschildren’shealth
care,typicallyfrombirththrough
age17�
Permanente Medical Group:Also
abbreviatedasMedicalGroup,the
PermanenteMedicalGroupisour
physiciangroupwhostaffourmedical
facilitiesandworkexclusivelyfor
Plan:KaiserPermanente�
Plan facility:Afacilityowned,leased,
orcontractedbyKaiserPermanente
toprovidemedicalservicesto
ourmembers�
Primary care:Basicorgeneralhealth
careservicesprovidedbyFamily
Medicine,InternalMedicine,and
PediatricsPlanphysiciansandother
healthcarepractitioners�
Referral only:Areferralfroma
primarycarephysicianisneededto
makeanappointmentincertainby
referral onlyspecialtydepartments�
Service area:Thatgeographicalarea
definedbyZIPcodeswithinspecified
counties�RefertoyourEvidence of
Coverage orCertificate of Insurance
foralistofZIPcodes�
TTY:AlsoknownasTDD�Indicatesa
telephonenumberforarelay
communicationsdeviceusedbythe
hearingorspeechimpairedto
communicatedirectlywithothers�
290 Notes
Notes 291
292 Notes
Notes 293
294 Notes
Notes 295
296 Notes
Kaiser Permanente Member Services
California
Hours: 7 days, 24 hours; closed holidays;
closed at 5 p.m. the day after
Thanksgiving, Christmas Eve, and
New Year’s Eve
Information
English
800 464-4000
Spanish
800 788-0616
Chinese dialects
800 757-7585
TTY for the hearing/
speech impaired
800 777-1370
Colorado
Denver/Boulder area
Information
from Denver Metro area 303 338-3800
from other areas
800 632-9700
TTY
303 338-3820
Southern Colorado area*
Information
888 681-7878
TTY
800 521-4874
District of Columbia
Hours: M–F, 7:30 a.m.–5:30 p.m.
Information
800 777-7902
from D.C.
301 468-6000
TTY
301 879-6380
Georgia
Atlanta Metro area
Hours: M–F, 8 a.m.–9 p.m.;
Sa, Su, 8 a.m.–2 p.m.
Information
from Atlanta Metro area 404 261-2590
from other areas
888 865-5813
TTY
800 255-0056
Hawaii
Oahu, Maui, Hawaii, Kauai, Lanai, and
Molokai areas
Hours: M–F, 8 a.m.–5 p.m.;
Sa, 8 a.m.–noon
Information from Oahu
808 432-5955
from outside Oahu
800 966-5955
TTY
877 447-5990
Idaho
Group Health (northern area only)
Information
888 901-4636
TTY
800 377-3529
Maryland
Baltimore and Suburban D.C. area
Hours: M–F, 7:30 a.m.–5:30 p.m.
Information
800 777-7902
TTY
301 879-6380
Ohio
Northeast area
Hours: M–Th, 8:15 a.m.–5 p.m.;
F, 9:30 a.m.–5 p.m.
Information
800 686-7100
TTY/TDD
877 676-6677
Medicare
800 493-6004
Hours: M–Su, 8 a.m.–8 p.m.
TTY/TDD
800 513-9966
Oregon/Southwest Washington
Information
from Portland
503 813-2000
from other areas
800 813-2000
Medicare/Senior Advantage
Hours: M–Su, 8 a.m.–8 p.m.
from all areas
877 221-8221
TTY
800 735-2900
Language Interpretation Services
from all areas
800 324-8010
Group Health
(Washington western/central/eastern areas)
Information
888 901-4636
TTY
800 833-6388
Virginia
Northern area
Hours: M–F, 7:30 a.m.–5:30 p.m.
Information
800 777-7902
TTY
301 879-6380
*Southern Colorado: You need a Southern
Colorado ID number and primary care
physician assignment to receive routine,
follow-up, or nonemergency care. Please
call Southern Colorado Member Services
at 1-888-681-7878 for more information.
Note: TTY numbers require special
telephone equipment and are only for
people who have difficulties hearing
or speaking.
Editorial Offices
300 Lakeside Drive, 13th Floor
Oakland, CA 94612
Member Services
Representatives*
7 days a week, 24 hours; closed holidays;
closed at 5 p.m. the day after Thanksgiving,
Christmas Eve, and New Year’s Eve.
Get information—enrollment and eligibility;
benefits and coverage; bills and payments;
ID cards; travel; health classes; and more.
You can also order an Evidence of Coverage
booklet or Certificate of Insurance, guidebooks
for other service areas, and other publications.
English
800 464-4000
Senior Advantage (HMO) and
Medicare members (English) 800 443-0815
Spanish
800 788-0616
Chinese dialects
800 757-7585
TTY
800 777-1370
Please recycle. This material was produced from eco-responsible resources.
Member and Marketing Communications
71358 May 2010
See inside back cover for member services
outside California.
Automated phone system
With a touch-tone phone and your medical
record number, you’ll also be able to get
information over the phone, 24 hours a day,
7 days a week.
Online
Visit kp.org.
*Telephone access to interpreter services is
available to you in more than 140 languages,
and many of our facilities have Member Services
representatives who can serve you in person.

Document 6590280

Transcription

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