ITSM for enterprises of all sizes Data Sheet Express benefits

Data Sheet
ITSM for enterprises of all sizes
Express benefits
Stop managing your helpdesk
with email
Keep end-users happy and the business
moving by automating ticket assignments,
notifications and SLAs. Provide simple,
self-help workarounds and collaborate with
team gurus to close issues fast.
Keep an eye on network assets
without spreadsheets!
Stay ahead of your IT asset tracking needs
and toss out those spreadsheets in favor of a
single system of record. Track machines in
use, licensed software, planned
maintenance windows and much more.
Breeze through reporting
Say goodbye to slow and expensive 3rd party
reporting tools, spreadsheets and dedicated
reporting experts. Generate reports, gauges
and dashboards on any metric and
demonstrate the value of IT to business
leaders with a click of a button.
Simplify your work
Make faster adjustments to your tickets and
tasks with visual task boards. A simple,
intuitive interface lets you drag and drop
tasks, change team assignments and set
priorities to signify the current status.
www.servicenowexpress.com/demo
IT support doesn’t have to be so difficult
Few things are as hard in the IT support world as manual ticketing systems. They’re often
dysfunctional, leaving you firefighting isolated incidents and making it tricky to reach resolution
quickly. Without the help of an automated ticketing system, how can you ever be sure that
the right person with the right skillset is on the job?
It’s time for a change—a proven service management approach that can support your
growing business.
Automate your way to better service management
ServiceNow Express is a power-packed set of integrated IT service management
applications that feature:
• Incident, problem and change
• Asset tracking and configuration
• Visual task boards
• Reports and dashboards
And all of this is delivered on the same enterprise infrastructure that we use to
provide services to the many Fortune 500 companies that count themselves as
ServiceNow customers.
From routing and escalating service requests, to monitoring service satisfaction, measuring
team productivity and tracking valuable IT assets—you can finally stop firefighting and get
way more done. Built in the cloud, for the cloud—with easy configuration, ServiceNow
Express is the IT solution your team deserves.
Data Sheet
“Express has been a great investment for us. It has given us a much needed discipline
around change management. We used to run changes through email and phone
conversations. Express added a formal change process, which has helped us keep users
informed as well as streamline the auditing process. Now we can run reports out of Express
that show the changes our team made. All in, Express has been key to taking full control of IT.”
Neha Patel, Vice President, IT Operations, DealerSocket
Do all this with one self-service solution
Resolve tickets fast
Share know-how by role
Get users back up and running quickly
with automated ticket routing and
escalation policies.
Create an easy, rich, and categorized
knowledge base offering ‘how-to’ articles,
simple system workarounds and access
to company policies.
Get work prioritized and done
Assess team activity and re-assign priorities
in real time using a smart, interactive tool.
Fix recurring issues
Identify the root cause of repetitive
incidents to prevent future problems.
Deliver ‘no pain’ change
Ensure that IT modifications don’t adversely
affect business operations by automating
change requests and approval processes.
Create a single system of record
Get a connected view of systems,
networks and software to drive and
improve problem resolution.
Empower tech-savvy users
Help users to help themselves—requesting
IT services, logging issues and tracking
progress with an informative and engaging
self-service portal.
Reporting and dashboards
Go mobile
Enjoy secure and reliable access from
your desktop, smart phone or tablet—
anywhere at anytime.
Incident management
Stay in touch in real time
Work together, share and resolve issues
among team members with Live Feed.
Make it work your way
Tailor your system to suit your needs using a
simple, codeless, drag-and-drop interface.
Report on anything
Asset and configuration
Generate interactive dashboards and
distribute reports based on any metric
at the click of a button.
Integrate your 3rd party apps
Unify your IT tools by integrating Express with
3rd party applications through a powerful
REST API.
www.servicenowexpress.com/demo
Access from anywhere
© 2014 ServiceNow, Inc. All rights reserved.
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