INFORMATION FOR SUCCESS License Management Services - Customer Reference Booklet November 2014

Transcription

INFORMATION FOR SUCCESS
License Management Services - Customer Reference Booklet
November 2014
License Management Services educates, equips, and enables you to better manage
your Oracle assets and solutions and helps you to maximize your IT investment,
control software licensing risk, and achieve long term IT cost reduction.
You’ve made significant investments in Oracle assets and solutions––but managing
those investments can be challenging. After all, IT assets don’t impact only your
IT department, but also your finance, procurement, and legal operations. With a
coherent asset management strategy in place you reduce the risk of unbudgeted or
unnecessary expenditures, you can more accurately forecast future IT, license, and
budget requirements, and you gain a more precise understanding of the true total
cost of ownership (TCO) of your Oracle investment.
For more than 20 years, Oracle License Management Services has been helping
Oracle customers and partners manage their Oracle assets. Our goal is simple: to
educate, equip, and enable organizations to manage and maximize their Oracle
investment.
On the following pages, you will find examples of how Oracle customers of all
sizes, industries, and across the world have worked collaboratively with License
Management Services to achieve better control of their business.
We hope you enjoy reading about our customers’ experiences. If you would like
License Management Services to help you manage your Oracle assets with confidence
please visit us at oracle.com/goto/lms to find out more.
Thank you for your consideration.
Jonathan Koop
VP, License Management Services
3
Table of Contents
Page
Customer Name
Country
Revenue
Industry
Product
8
ACH Colombia S.A.
Colombia
Under $100 Million
Financial
Services
Oracle License
Management Services,
Oracle Database
10
ADNOC Distribution
United Arab
Emirates
Oil and Gas
Oracle License
Oracle Database, Oracle
E-Business Suite
12
Aurubis AG
Germany
Industrial
Manufacturing
Oracle License
Management Services
14
Beaumont Hospital
Ireland
Healthcare
Oracle License
Management Services
15
Britvic plc
United Kingdom
Consumer
Goods
Oracle License
Management Services
17
Caja Popular Mexicana
Mexico
Financial
Services
Oracle License
Management Services
18
CEVA Logistics
Netherlands
Over $5 Billion
Travel and
Transportation
Oracle License
Management Services
19
Cintra
United States
Under $100 Million
High
Technology
Oracle License
Management Services
20
Dada S.p.A.
Italy
$100 to $500
Million
High
Technology
Oracle License
Oracle Database
21
Durham County Council
United Kingdom
$1.6 Billion
Public Sector
Oracle License
Management Services
22
Euskal Irrati Telebista (EiTB)
Spain
$100 to $500
Million
Media and
Entertainment
Oracle License
Management Services
24
Gemeente Ridderkerk
Netherlands
$100 to $500
Million
Public Sector
License Management
Services
25
Hellmann Worldwide Logistics
GmbH & Co. KG
Germany
$1 to $5 Billion
Travel and
Transportation
Oracle License
Management Services
27
Hessische Zentrale für
Datenverarbeitung (HZD)
Germany
Public Sector
Oracle License
Management Services
28
Humanitas SpA
Italy
$500 Million to $1
Billion
Healthcare
Oracle License
Management Services
29
Käserei Champignon Hofmeister
GmbH & Co. KG
Germany
$500 Million to $1
Billion
Consumer
Goods
Oracle License
Oracle Database
31
Kassenzahnärztliche Vereinigung
Baden-Württemberg
Germany
Healthcare
Oracle License
Fusion Middleware
33
Kramp Groep
Netherlands
Wholesale
Distribution
Oracle License
Oracle Database
$1 to $5 Billion
$1 to $5 Billion
$500 Million to $1
Billion
Partner
Comparex
Nederland
B.V.
PITSS
Table of Contents
Page
Customer Name
Country
35
Mälarenergi AB
36
Revenue
Industry
Product
Sweden
Utilities
Oracle License
Management Services
Miami-Dade County
United States
Public Sector
Oracle License
Management Services
37
Modultek Oy
Finland
Under $100 Million
High
Technology
Oracle License
Oracle Database
39
Nordea Bank AB
Sweden
Over $5 Billion
Financial
Services
Oracle License
Management Services
40
PharmaNet/i3
New Jersey
Life Sciences
Oracle Database 11g,
Oracle License
Management Services
42
Province of Groningen
Netherlands
Public Sector
License Management
Services
44
S&C Electric Company
United States
Industrial
Manufacturing
Oracle License
Management Services
46
Scottish Legal Aid Board
United Kingdom
Public Sector
Oracle License
Management Services
48
Stadtwerke Leipzig GmbH
Germany
Over $5 Billion
Utilities
Oracle License
Management Services
50
Symmetry
United Kingdom
Under $100 Million
High
Technology
Oracle License
Management Services
52
Universidad EAFIT
Colombia
Under $100 Million
Education and
Research
Oracle License
Management Services
54
Valle Redondo S.A. de C.V.
Mexico
Under $100 Million
Consumer
Goods
Oracle License
Management Services
55
Washington College
United States
$100 to $500
Million
Education and
Research
Oracle License
Management Services
56
WorldPay
United Kingdom
Financial
Services
Oracle License
Management Services
57
Zuger Kantonsspital AG
Switzerland
Healthcare
Oracle License
Oracle Database
$100 to $500
Million
$100 to $500
Million
Partner
Nexsys de
Colombia
ACH COLOMBIA S.A.
Oracle Customer:
ACH Colombia S.A.
Bogota, Colombia
www.achcolombia.com.co
Industry:
Financial Services
Annual Revenue:
Under $100 Million
Employees:
129
Oracle Products & Services:
• Oracle License Management
Services
ACH Colombia S.A. Optimizes IT Asset
Investment and Ensures Licensing Compliance
“With the advice they gave us, Oracle License Management Services helped us align
ourselves with ISO rules. We value the peace of mind that comes with having an
impartial, outside company, such as Oracle, review our license configuration and
give us their best recommendations.”
–– Luis Alberto Fernandez, Vice President of Operations and Technology, ACH
Colombia S.A.
ACH Colombia S.A. is one Colombia’s two institutions for financial clearing and automatic
settlement services, serving 17 of the largest banks in the country. Its mission is to facilitate
electronic transactions and information exchange between financial institutions and their
customers in a safe and efficient manner. The company provides debit transaction, credit,
payment, and online buying services for companies and businesses and manages the
settlement of social security contributions and charges from special taxes.
The company needed to create an effective and sustainable process to continually ensure
compliance with software licensing and copyright requirements and align more closely to
the international standard for software asset management, as established by International
Standards Organization (ISO) 19770-1. ACH. Colombia managed its Oracle licenses
internally, but a lack of centralized licensing information and difficulty in automating
license management led ACH Colombia to seek a solution outside the company. Oracle
License Management Services advised the company on best practices for managing its
software assets, reviewed its installed licenses, and helped it negotiate a new unlimited
license agreement (ULA), potentially saving the company up to US$1 million dollars.
Challenges
••
••
••
Centralize all enterprise application and technology licensing information to enable more
efficient and accurate management of business-critical IT licenses
Properly license all software products in every environment, such as production and
contingency, to ensure compliance and maximize ACH’s investment in Oracle software assets
Automate software licensing management to eliminate errors that can lead to system
downtime and keep the company from providing its settlement, credit, debit, and
payment services to banks and their customers
Solutions
••
••
••
Worked with Oracle License Management Services to get advice on best practices for
software asset management, negotiate a new ULA with Oracle, and review installed
licenses at the end of the first ULA licensing period for Oracle WebLogic Suite
Implemented centralized management of Oracle software, allowing a more accurate and
accessible view of all Oracle assets deployed by ACH Columbia and improving business
decision-making capability
Gained the ability to effectively manage the lifecycle of Oracle Database, Enterprise
Edition with Real Application Clusters and Oracle Partitioning, minimizing the risk of
violating the provider’s copyright
8
ACH COLOMBIA S.A.
••
••
••
Achieved the company’s goal that, by the end of 2011, it would have no unlicensed or
improperly licensed software, complying with copyrights and ensuring that all systems
operate without interruption, ensuring continuous service to banks and their customers
Reduced all risk of under licensing and unbudgeted IT costs by implementing a ULA
Supported organization efforts to align more closely to the international standard for
software asset management as required by International Standards Organization (ISO)
19770-1
Why Oracle
“The transparency and confidence between our two companies-ACH Colombia and Oracle
License Management Services-were the most important factors in our selection process,” said
Luis Alberto Fernandez, vice president of operations and technology, ACH Colombia.” We
truly value the professionalism and commitment of the Oracle License Management Services
team, which enables us to optimize our IT asset investment.”
Implementation Process
Over a two month engagement, Oracle License Management Services worked with ACH to
implement standard asset management processes in line with ISO 19770-1 and to transfer
knowledge that has allowed ACH to develop sustainable business processes to ensure future
license compliance.
“In our company, we measure achievement with indicators and concrete figures,” Fernandez
said. “Our achievement here was becoming certain that, by the end of 2011, we were fully
in compliance with all licenses.”
9
ADNOC DISTRIBUTION
Oracle Customer:
ADNOC Distribution
Abu Dhabi, United Arab Emirates
www.adnoc-dist.co.ae
ADNOC Distribution Decreases Licensing Costs
by 40% and Increases Database Performance and
Throughput to Support Organizational Growth
Industry:
Oil and Gas
Employees:
7500
Services
• Oracle Database 11g, Enterprise
Edition
• Oracle E-Business Suite
• Oracle Financials
• Oracle Human Resources
“Working with Oracle License Management Services, we have reduced our licensing
costs by 40%. We are fully compliant, and with our planned migration to Oracle
Exadata Database Machine, we will benefit from increased performance and
maximum support from Oracle.”
–– Ali Abdul Aziz Al-Ali, IT Division Manager, ADNOC Distribution
ADNOC Distribution is a United Arab Emirates (UAE) government-owned company that
specializes in marketing and distributing petroleum products within the country.
Established in 1973, ADNOC Distribution is one of the largest petroleum companies in the
Arab Gulf Region, operating 220 filling stations and a vast network of convenience stores
and restaurants across the UAE. The organization also offers regular car maintenance services,
such as oil, filter, and lube changes.
ADNOC Distribution plans to expand its services in the region. In addition, its domestic
business is growing 10% to 15% annually, with annual filling station transactions on track
to double from 100 million to 200 million within two years.
ADNOC Distribution has been an Oracle customer for 15 years, and, following a period of
growth, it wanted to ensure that it was fully licensed for its Oracle technology and
applications, including Oracle Database and Oracle E-Business Suite. ADNOC Distribution
wanted an accurate assessment and asked Oracle License Management Services to undertake
a comprehensive review.
ADNOC Distribution and Oracle License Management Services identified a clear path by
consolidating eight Oracle databases into one Oracle Exadata Database Machine, to reduce
its licensing costs by 40%. At the same time, Oracle Exadata would deliver the improved
throughput and performance required to support with the organization’s growth targets.
Challenges
••
••
••
Ensure that the Oracle databases underpinning ADNOC’s back-office and retail
applications have enough capacity to support planned growth within the UAE as well as
expansion of the filling station, convenience store, and auto maintenance businesses into
other regional markets
Ensure that Oracle licenses are all 100% correct and up-to-date following rapid business
expansion
Guarantee license compliance to meet the requirements of a government-owned petroleum
marketing and distribution organization
Solutions
••
Planned to consolidate eight Oracle Databases into one Oracle Exadata Database Machine
X2-2 Quarter Rack to reduce licensing costs by 40%, while increasing throughput and
performance to ensure enough capacity to support growth and expansion of the filling
station, convenience store, and auto maintenance businesses
10
ADNOC DISTRIBUTION
••
••
••
••
••
••
••
Reduced licensing costs for Oracle Financials by 35%, following the licensing review,
which provided an accurate overview of employee use according to job profile and enabled
an informed reduction in user numbers
Ran a number of detailed scripts to gain a 100% accurate blueprint of all licensing and
user numbers for Oracle E-Business Suite and processors for Oracle Database, rather than
relying on approximate figures
Consulted with Oracle License Management Services to agree how best to address a
shortfall in the number of licenses
Tightened security with more stringent user-access policies, only providing access for staff
members who need to use a particular module according to their job profile, rather than by
giving access to everyone in a particular department
Implemented processes to run license-review scripts annually, rather than on an ad-hoc
basis as before, to ensure that the organization remains 100% compliant in the future
Enabled ADNOC Distribution to easily purchase and cross-charge licenses to a particular
project or specific department as new employees join, with an accurate record of which
licenses are used by whom
Gained the ability to scale up to an Exadata X2-2 Half Rack in the future as the
organization grows
Why Oracle
ADNOC Distribution has been an Oracle customer for 15 years and has a detailed roadmap
for Oracle implementations over the next five years, leading toward Oracle Cloud
Computing. ADNOC Distribution aims to become an Oracle IT Center of Excellence. To
achieve this goal, it must be 100% compliant and follow Oracle best practices to utilize its
licenses and products correctly to provide the best service to its customers.
“Oracle License Management Services provides excellent advice on how best to use and to
upgrade Oracle licenses. It is our duty as customers to be fully licensed, which in turn, helps
Oracle to deliver improved products and services to its customers. It is a win-win situation
in the long term,” said Awad Ahmed Ali El Siddig, senior database administrator, ADNOC
Distribution.
11
AURUBIS AG
Oracle Customer:
Aurubis AG
Hamburg, Germany
www.aurubis.com
Industry:
Industrial Manufacturing
Aurubis AG Gains 100% Visibility into Licensing
and Reduces Software License Costs
“Oracle License Management Services provided deep expertise and objective advice.
We expanded our knowledge of Oracle licensing, optimized our Oracle investment,
and ensured compliance, thereby, reducing legal and operational risks.”
–– Dr. Jörg Meyer, Executive Director IT Services Group Infrastructure, Aurubis AG
Annual Revenue:
$1 to $5 Billion
Employees:
6,400
Aurubis AG is the world’s largest copper recycler, with production sites in Europe and the
United States and an extensive service and sales system for copper products in Europe, Asia,
and North America. The company’s core business is the production of marketable copper
cathodes from copper concentrates, copper scrap, and copper recycling raw materials. Each
year, it produces approximately a million tons of copper cathodes, which are processed into
continuous cast-wire rod, shapes, rolled products, and special wire made of copper and
copper alloys. Precious metals and a number of other products, such as sulfuric acid and iron
silicate, round out the company’s product portfolio.
Services
Challenges
••
••
••
Optimize Oracle license utilization and allocation subsequent to a company restructuring
that involved outsourcing the data center
Understand license ownership, rights, and limitations for Oracle products to align software
requirements to actual business needs—fast delivery of high-quality copper cathodes to
customers in the copper semis industry; the electrical engineering, electronics, and
chemical industries; as well as suppliers of renewable energies, construction companies,
and carmakers
Modernize, simplify, and streamline license management to support company expansion of
manufacturing and sales activities to new locations in Germany, Sweden, and Belgium,
which help fulfill the continuous strong demand for copper cathodes in global markets—
without incurring unnecessary license costs
Solutions
••
••
••
••
Engaged Oracle License Management Services (LMS) to review Aurubis’ software license
estate, diagnose potential deficiencies in meeting regulatory mandates, and forecast license
and budget requirements
Identified unused, underused, or duplicated licenses that can be recycled or reharvested
without impacting copper manufacturing, sales, and distribution activities to reduce
Oracle software license costs
Established a single source of 100% accurate information about Oracle Database, Oracle
Real Application Clusters, Oracle Forms, and Oracle Reports licenses by utilizing
automated discovery tools and scripts to analyze contract entitlements and current license
utilization
Gained the transparency needed to facilitate organizational changes—such as mergers,
acquisitions, and opening new facilities—by improving the IT team’s understanding of the
company’s Oracle license investment across 17 copper recycling sites, 32 sales offices, and
four service centers, each with differing procurement procedures and overlapping contracts
12
AURUBIS AG
••
Eliminated all financial, operational, and legal risks as well as unscheduled license costs by
ensuring compliance with Oracle licensing models and contractual obligations
Why Oracle
“Aurubis has subsidiaries in 22 countries across three continents. Given the geographical
spread, the high number of licenses involved and the depth of specific information needed,
gathering this data manually or with a tool not specifically engineered for this purpose
commonly leads to business interruptions and mistakes,” said Dr. Jörg Meyer, executive
director IT services, Aurubis AG. “We consider Oracle License Management Services to be
the most qualified expert to conduct a fully automated analysis of our current license usage
and requirements, identify discrepancies, and deliver detailed recommendations on how to
optimize our Oracle licensing estate and effectively manage Oracle licenses in the future.”
13
BEAUMONT HOSPITAL
Oracle Customer:
Beaumont Hospital
Dublin, Ireland
www.beaumont.ie
Industry:
Healthcare
Employees:
3,000
Services
• Oracle WebLogic Server
• Oracle Database
Beaumont Hospital Benefits From Efficient,
Transparent License Management
Beaumont Hospital, one of Dublin’s major public hospitals and a large academic teaching
hospital, has 820 beds and provides emergency and acute care services across 54 medical
specialties to a community of 290,000 people. The hospital is a designated center for cancer
and a regional treatment center for several other disciplines, including gastroenterology,
neurology, and organ transplants.
Beaumont Hospital benefited from an Oracle License Management Services review to gain
confirmation that it was correctly licensed for the Oracle Database 11i and Oracle WebLogic
Server instances that support its epilepsy-monitoring unit and organ-transplant services.
Prior to the engagement with Oracle License Management Services, the hospital was
considering upgrading its database to Oracle Database 12c. Following discussions with
Oracle LMS, Beaumont has begun evaluating the enhanced, built-in, workload resource
management of Oracle Database 12c to help it meet the growing service-level expectations
of patients and clinicians while reducing technology costs. Beaumont Hospital also benefited
from the review by having a dedicated Oracle License Management Services consultant who
was able to provide in-depth Oracle licensing knowledge and offer impartial, transparent
advice on license management and Oracle licensing policies.
Beaumont Hospital had used Oracle WebLogic Server for more than 10 years and purchased
the licenses when BEA Systems owned the product. The hospital used Oracle WebLogic
Server to build and deploy applications used to aid the diagnosis of epilepsy and capture
data on patient brain function during a seizure. The scalability and resilience of Oracle
WebLogic Server and Oracle Database also made it the technology of choice for storing
critical data on organs available for transplantation and making this data available to
medical teams. Following a meeting to explain the approach that the License Management
Services Team would take Beaumont’s IT team was supplied with scripts to run on its three
test environments and five production environments that were operating on two blades.
Running the scripts was a straightforward process that took around one hour for each server
and did not interfere with the team’s day-to-day activities. Oracle then analyzed the screen
shots and files generated by the scripts. After the analysis, LMS confirmed that Beaumont
Hospital was compliant.
Why Oracle
Beaumont Hospital was eager for the opportunity to have an expert evaluation of how it was
using its Oracle WebLogic Server and Oracle Database assets to ensure that it was meeting
its license obligations. The hospital’s IT team also benefited from the engagement with
Oracle License Management Services to gain greater insight into how upgrading to Oracle
Database 12c could reduce downtime and increase staff productivity.
“The Oracle License Management Services engagement enabled us to be sure that we are
fully compliant while giving us the opportunity to gain the knowledge needed to make
informed decisions about upgrading to Oracle Database 12c,” said Mark O’Sullivan, senior
database administrator, Beaumont Hospital.
14
BRITVIC PLC
Oracle Customer:
Britvic plc
London, United Kingdom
www.britvic.co.uk
Industry:
Consumer Goods
Britvic plc Boosts IT Team Value Through
Business-Centric License Management
“Working with Oracle License Management Services has provided the IT
governance team with a wealth of information relating to Oracle products and
significantly added value to our business.”
–– Jo Harris, IT Governance Manager, IT Shared Services, Britvic plc
Annual Revenue:
$1 to $5 Billion
Employees:
3,500
Services
Britvic plc is one of Europe’s leading soft-drink companies, with an enviable portfolio of
market leading brands, such as Robinsons, J2O, Fruit Shoot, and Tango in Great Britain;
MiWadi, Club Orange and Ballygowan in Ireland; and Teisseire, Fruité and Pressade in
France. The company also has exclusive bottling agreements with PepsiCo in the UK and
Ireland for global brands, such as Pepsi and 7UP.
Britvic’s current operations comprise Britvic Great Britain, Britvic Ireland, and Britvic
France. The group is completed by Britvic International and Britvic Worldwide Brands.
Britvic International manages exporting products across more than 50 countries, and Britvic
Worldwide Brands is responsible for Britvic’s international franchise business.
Britvic benefited from an Oracle License Management Services review to build robust,
transparent, streamlined processes for tracking the usage of Oracle software assets that
underpin sales, order management, business planning, and management reporting. The
company now maximizes the value of its software investments while ensuring continued
compliance with license agreements.
Britvic’s IT team requested assistance from Oracle License Management Services to gain a
deeper understanding of license management for its Siebel Customer Relationship
Management assets as part of an enterprisewide software audit. The company wanted to
build a complete register of its IT tools, monitor usage to optimize business value, and
enforce best-practice governance and control to ensure licensing compliance. Britvic had
recently purchased Oracle Business Intelligence, Oracle Hyperion Planning, and Oracle
Hyperion Financial Data Quality Management to generate timely performance insights and
advance its strategy to grow sales and brand leadership. Oracle License Management Services
proposed extending the license management review to include these solutions.
Oracle License Management Services engaged experts from Oracle presales to help evaluate
Britvic’s usage needs and match them to its licenses in the most cost-effective way. The
Oracle teams conducted a live, onsite usage review of Britvic’s Siebel estate which showed
the IT team how to map multiple user views to its license assets and understand best
administrative practice to ensure efficiency and security. Britvic can now give Siebel users
access to the specific sales, order, and lead management functionality they require while
avoiding the risk of unintentional noncompliance. The IT team used scripts and worksheets
from Oracle License Management Services to run on Oracle Business Intelligence, Oracle
Hyperion Planning, and Oracle Hyperion Financial Data Quality Management to track
usage and confirm license compliance. Oracle License Management Services and presales
experts showed Britvic methodologies for incorporating software tracking into routine IT
management to maintain an up-to-date picture of usage and ensure it continues to be
consistent with its business needs and license assets.
15
BRITVIC PLC
Britvic’s IT team has benefited from the review and Oracle License Management Services
methodologies to better manage its IT assets and carry out service-cost modeling based on
usage data. The team’s new insights into its underlying software assets enable it to identify
service provision costs down to the user, process, site, and function level. This has made the
IT team a valued partner for Britvic’s strategic decision-makers when planning technology
purchases.
Why Oracle
Britvic requested a review from Oracle License Management Services to benefit from the
team’s unrivalled knowledge of Oracle’s license processes and gain the skill sets required to
streamline management of its Oracle estate. Although the company’s in-house monitoring
tools provided an accurate view of usage, they were time-consuming and diverted resources
from user support. The IT team wanted to introduce proven processes to improve
monitoring efficiency while maximizing service quality. The review was designed around the
IT team’s timelines to avoid disruption to day-to-day operations.
“The experience of working with Oracle License Management Services was very positive,”
said Jo McKenzie, license manager, Britvic plc. “Oracle put in place the right mix of skills
from license management and presales, and its processes were structured and transparent.
We had a single point of contact throughout and now have a dedicated Oracle License
Management Services manager who can provide guidance on license management at any
point in the future.”
16
CAJA POPULAR MEXICANA
Oracle Customer:
Caja Popular Mexicana
Léon, Guanajuato, Mexico
www.cpm.coop
Industry:
Financial Services
Employees:
5,200
Services
Caja Popular Mexicana Cuts License Management
and Reconciliation Time by 70% and Optimizes
Software Assets to Support Business Expansion
“Oracle LMS has enhanced our understanding of Oracle’s licensing and pricing
policies, made management of our PeopleSoft licenses simple and transparent,
and eliminated risk of non-compliance.”
–– José Miguel Palomares Mendoza, Director of Information Technology, Caja
Popular Mexicana
Caja Popular Mexicana (CPM) worked with Oracle License Management Services to
streamline and simplify license monitoring and ensure compliance with its enterprise license
for PeopleSoft Financials and PeopleSoft Human Resources. Working with Oracle License
Management Services, it cut license management time by 70% and optimized software
assets to support business expansion.
Customer Success Story
Caja Popular Mexicana (CPM), which was created by the merger of 65 credit unions in 1996,
and has 430 branches in 22 Mexican states and an expanding network of ATM machines.
Membership has grown from 150,000 to 1.7 million in 15 years due to the popularity of its
affordable loans and financial services. CPM is now the largest co-operative in Latin America
and one of the 15 leading financial institutions in Mexico.
CPM’s revenue grew 51% in just two years and its employee base grew 10% in three years,
which meant the credit union was exceeding usage of its enterprise license for PeopleSoft
Financials and PeopleSoft Human Resources. Tracking usage to ensure compliance was the
responsibility of CPM’s central technology team, which carried out twice-annual manual
checks. Rapid business growth, senior management changes, continuous rotation of branchlevel staff, and the lack of an automated system to control were making it difficult for the IT
team to reconcile up-to-date usage with license entitlement.
The company knew it was at risk of breaching its contractual obligations. When Oracle
License Management Services (LMS) made a routine call to CPM 90 days before the contract
anniversary data, the company welcomed the opportunity for assistance in identifying and
rectifying any license shortfall. LMS consultants provided spreadsheet-based scripts and
intuitive, graphic-based data collection tools, which enabled CPM’s IT team to verify actual
usage without diverting resources from day-to-day activities. The entire process was
minimally intrusive, involved just two on-site meetings with LMS consultants, and was
completed in three weeks, enabling CPM to bring its licensing into compliance. Before,
during, and after the assessment, LMS worked with the IT team to train them in how to
maximize their PeopleSoft assets and give them an in-depth understanding of Oracle’s
license policies and pricing practices. CPM now uses LMS’ best-practice, tried-and-tested
methodologies to track usage on an on-going basis and plan future license purchases cost
effectively without compromising user or business needs.
The company has significantly reduced the amount of time and effort that it spends on
managing its license assets. “It used to take around three months and involve considerable
input from the IT team to gather usage metrics for our PeopleSoft assets,” said José Miguel
Palomares Mendoza, Director of Information Technology, Caja Popular Mexicana. “We can
now complete the process in three weeks, which represents a time saving of 70%, while
carrying on with business as usual.”
17
CEVA LOGISTICS
Oracle Customer:
CEVA Logistics
Hoofddorp, Netherlands
www.cevalogistics.com
Industry:
Travel and Transportation
Annual Revenue:
Over $5 Billion
Employees:
50,000
Services
CEVA Logistics Improves Efficiency and Reduces
Costs with Global Software Asset Management
“Our Oracle License Management Services’ asset management engagement was
well planned, carefully structured, and professionally delivered. We are now in a
much stronger position to improve our global software management processes
and to drive down costs.”
–– Fatima Hoff, License Compliance Manager, CEVA Logistics
CEVA Logistics, one of the world’s leading, nonasset-based supply chain management
companies, designs and implements industry-leading solutions for midsize national and
multinational companies.
CEVA Logistics worked collaboratively with Oracle License Management Services to
undertake a thorough assessment of its software assets and devise a comprehensive plan to
drive efficiency by improving future asset management and control. CEVA sought to
optimize asset management to ensure its full, software-license compliance and apply best
practices across the organization.
As a result of the asset management engagement, CEVA Logistics has gained full software
license compliance and expects to achieve up to 30% in IT cost savings, meeting Gartner’s
projections for a good asset management solution.
With improved skills and knowledge of asset management practices transferred from Oracle
during the project, CEVA’s software asset management team is now able to implement and
deploy a sustainable software asset management program, globally. With one individual as a
central point of contact for all software asset management, globally, CEVA has replaced
localized processes with centrally managed, proactive software asset management processes
which will be rolled out to all CEVA’s regions including Europe, the Middle East, Africa,
Americas, and Asia Pacific.
CEVA Logistics worked with Oracle License Management Services to undertake a thorough
assessment of the organization’s asset management processes for Oracle solutions. The Oracle
team met and interviewed approximately 25 team members in the procurement, finance,
and information systems and services departments to obtain an accurate view of current
practices.
Oracle and CEVA quickly established a collaborative working arrangement to ensure
maximum benefit from the project. Oracle gave clear guidelines on how CEVA should
implement effective software asset management processes to improve agility, boost
responsiveness, and drive efficiency.
18
CINTRA
Oracle Customer:
Cintra
New York, New York
www.cintra.com
Industry:
High Technology
Annual Revenue:
Under $100 Million
Employees:
80
Services
• Oracle Database
Cintra Resolves Complex License Query Within 24
Hours, Avoids Delay in Customer Implementation
“Oracle License Management Services enabled us to resolve a complex, urgent
license inquiry in 24 hours via a single point of contact.”
–– Seth Feeley, Vice President Sales, United States Office, Cintra
Cintra, an Oracle Platinum Partner, helps organizations navigate the strategic, technological,
and tactical complexities of database management. The company’s infrastructure services,
proven blueprints, and best-practice processes help customers in all industry sectors reduce
risk and accelerate time to market.
Cintra used Oracle License Management Services’ channel advisory services to help it resolve
a query from Oracle’s global pricing and licensing team as to whether a customer required
hosting licenses or simply a standard full-use license. The application that Cintra had
submitted suggested the customer might be using Oracle Database to provide a proprietary
hosted solution accessible by external end users rather than just its own employees. The
customer was eager to complete the license purchase within a few days and had a pre
negotiated price with Oracle. Any delay to license approval risked impacting its ability to
roll out a business-critical solution on time. It also had the potential to damage Cintra’s
credibility and the customer’s relationship with Oracle.
Oracle License Management Services examined the executive summary that Cintra had
provided in support of the customer’s license application. After working with Oracle’s
channel sales team and Cintra to understand the application architecture, Oracle License
Management Services confirmed that ambiguous wording had led to the misunderstanding
and confirmed that the customer required only standard full-use licenses. It resolved the
issue in 24 hours, and the sale proceeded on schedule without the customer being aware of
any potential problems surrounding licensing.
Why Oracle
Cintra requested assistance from the Oracle License Management Services channel team to
resolve the license query as rapidly as possible and minimize the risk of delaying the
customer’s implementation. Without channel team resources, Cintra would have had to call
multiple Oracle contacts, which takes time and diverts attention from core sales activities. It
also would have disrupted sales operations and delayed the purchase.
“Oracle License Management Services saved us a huge amount of time and preserved the
integrity of our relationship with the customer,” said Seth Feeley, vice president sales,
United States Office, Cintra. “It provides an invaluable source of impartial expertise that
helps both partners and Oracle expand their footprint in an organization.”
19
DADA S.P.A.
Oracle Customer:
Dada S.p.A.
Florence, Italy
www.dada.eu
Industry:
High Technology
Annual Revenue:
Dada S.p.A. Drives Future Growth by Verifying
Licensing for Business Critical Systems
“Oracle License Management Services helped verify our licensing requirements
through a collaborative and structured approach. The process was very beneficial
in helping us to identify future purchasing options that are in line with our growth
strategy.”
–– Yuri Fabbri, Chief Database Manager, Dada S.p.A.
$100 to $500 Million
Employees:
374
• Oracle Database Enterprise Edition
• Oracle Real Application Clusters
Services
Dada is an international leader in professional online services (domain registration, hosting,
server, online brand protection) and in several advanced online advertising solutions. The
company, which has grown through acquisitions, now has more than 500,000 customers, 1.8
million domains under management, and 500,000 Websites hosted on its platforms across
Europe. Dada has a presence in Italy through its brand Register.it, as well as in Spain, the
UK, Ireland, France, Portugal and the Netherlands, under the brands Nominalia, Namesco,
PoundHost, Register365 and the Amen Group, respectively. The group generates and hosts
its customers’ Websites and domains on Oracle Database Enterprise Edition.
Dada worked with Oracle License Management Services to ensure it is correctly licensed for
its business-critical systems, which include Oracle Database Enterprise Edition and Oracle
Real Application Clusters. Following a collaborative and structured review, Dada has gained
a clear understanding of its Oracle deployments and is using this knowledge to optimize its
Oracle solutions while ensuring compliance.
Why Oracle
“Oracle Database Enterprise Edition is central to our customer offerings. It is the brain of
our business. This very beneficial review with Oracle License Management Services helped
us to identify the functionality and features we need from Oracle as our organization
continues to grow,” said Yuri Fabbri, chief database manager, Dada S.p.A. “We quickly
developed a cooperative and helpful partnership with Oracle License Management Services,
thanks to the team’s collaborative, professional, and transparent approach.”
20
DURHAM COUNTY COUNCIL
Oracle Customer:
Durham County Council
Durham, United Kingdom
www.durham.gov.uk
Industry:
Public Sector
Annual Revenue:
$1 to $5 Billion
Employees:
18,800
Services
Durham County Council Improves Control and
Reduces Costs Through Software License
Consolidation and Updated Asset Management
Policies
“The Oracle License Management Services asset management review quickly
provided us with a very clear understanding of our current position. Most
important, the process gave us leverage within our organization to drive forward
our new software asset management policy.”
–– Neil McQuiston, Applications Development and Portfolio Manager, Durham
County Council
Durham County Council provides a wide range of public services, including social services
for children and adults, library services, highway maintenance and street lighting, waste
management, and pest control, to approximately 513,000 residents. Formed in 2009 from
the consolidation of seven district councils and one county council, the organization had
more than 1,300 applications, many of which were disparate and redundant.
Durham County Council wanted to consolidate and standardize its applications, optimizing
what it spent on licensing to achieve both short and long-term financial savings. Oracle
License Management Services conducted an Asset Management Services maturity assessment
and provided advice and recommendations for saving money and reducing exposure to
licensing issues.
Durham County Council has consolidated its 1,300 legacy applications to 806 applications
and is optimizing its investment in core applications, such as Oracle E-Business Suite, by
training more staff on those systems. The council expects further consolidation in future and
is building a centralized repository of software asset and license information. It also has
written new policies and procedures to improve management control, including requiring
the IT department to approve all new software purchases in advance, rather leaving these
decisions to be made by individual departments, as before.
The asset management assessment provided a good foundation for the future, and has
enabled Durham County Council to adopt best practices for software asset management that
will improve efficiency and reduce costs in the long-term.
Oracle License Management Services conducted one-on-one interviews with key staff
members to develop a thorough understanding of the council’s current software asset
management situation. Following this review, the Oracle License Management Services team
presented a report with 10 key recommendations to senior management within the council.
These recommendations have formed the basis of Durham County Council’s new software
asset management policy.
21
EUSKAL IRRATI TELEBISTA (EITB)
Oracle Customer:
Euskal Irrati Telebista (EiTB)
Bilbao, Spain
www.eitb.com
Euskal Irrati Telebista (EiTB) Optimizes
Technology’s Value Through Intelligent License
Management
Industry:
Media and Entertainment
Annual Revenue:
Employees:
985
Services
“Oracle License Management Services has given us a blueprint for intelligent
license management that will ensure we extract full benefit from our current and
future software investments.”
–– Iñaki Regidor Mendiolea, Chief Information Officer, Euskal Irrati Telebista
Euskal Irrati Telebista (EiTB) is the public television and radio broadcast service in the
Basque Country, an autonomous community of two million people in northern Spain. With
five television channels and five radio stations, EiTB is the Basque Country’s leading media
group.
Euskal Irrati Telebista (EiTB) wanted to optimize deployment of its Oracle E-Business Suite
licenses and generating maximum business benefit from its software assets. Oracle License
Management Services conducted an assessment, identified unused licenses, and
recommended how they could best be redeployed by the company. EiTB worked with Oracle
License Management Services to create a proactive license management policy based on
proven Oracle methodologies.
Challenges
••
••
••
••
••
Maximize business benefit from license fees paid for Oracle E-Business Suite applications
used to manage financial, procurement, and human resources processes, streamline order
management and sales, and handle customer-facing interactions at the company’s contact
center
Ensure optimal distribution of EiTB’s 50 Professional User and 30 Employee User licenses
to reflect the value each user receives from the software in improving their productivity
Identify unused, underused, or duplicated licenses that can be recycled or re-harvested
without impacting business activities
Put in place processes for tracking deployment of Oracle software that will simplify license
management
Benefit from expert, impartial advice on how to optimize license usage when planning
software purchases to meet evolving user and business needs and take advantage of
technology advancements
Solutions
••
••
••
Engaged with Oracle License Management Services to conduct a review of EiTB’s Oracle
licensed estate and improve the IT team’s understanding and awareness of usage of Oracle
E-Business Suite modules
Discovered unused licenses resulting from employees leaving the company or moving to a
new function and worked with Oracle License Management Services to re-harvest licenses
intelligently and optimize existing investment
Gained insight into how to simplify license use tracking to ensure compliance and get the
most out of the company’s IT assets
22
EUSKAL IRRATI TELEBISTA (EITB)
••
••
••
••
••
Completed a business-centric review in four weeks with minimal input from the IT team
and no disruption to business activities, including core broadcasting operations
Learned how to deploy unused license rights to extend Oracle E-Business Suite to more
employees without additional cost
Benefited from working with Oracle License Management Services to gain new insights
into Oracle’s licensing processes and acquire new technologies in the most cost-effective way
Enforced proven software usage and license monitoring procedures based on best practice
methodologies of Oracle LMS to ensure right-sizing of Oracle estate
Met regularly with Oracle LMS to learn about Oracle E-Business Suite license policy and
ensure optimal software deployment to support continuous efficiency improvements
Oracle License Management Services conducted the assessment rapidly, unobtrusively, and
with very little impact on EiTB’s daily operations. The IT team has built an open and
transparent relationship with the Oracle License Management Services consultants who have
become trusted advisors on how technology can enable the company to further its strategy
cost effectively.
23
GEMEENTE RIDDERKERK
Oracle Customer:
Gemeente Ridderkerk
Ridderkerk, Netherlands
www.ridderkerk.nl
Industry:
Public Sector
Gemeente Ridderkerk Improves Licensing
Knowledge Following Detailed Review
“The Oracle license review process should be seen as an opportunity, not only to
understand your licensing position, but also to gain valuable knowledge of how
Oracle licensing works.”
–– René Hoogendoorn, IT Manager, Gemeente Ridderkerk
Annual Revenue:
Employees:
320
• Oracle Database Enterprise Edition
• Oracle Internet Application Server
• Oracle Internet Developer Suite
Oracle Partner:
Comparex Nederland B.V.
www.comparex-group.com
Gemeente Ridderkerk is the governing body for the City of Ridderkerk in The Netherlands.
The organization’s IT department supports the city in providing a wide range of public
services, from waste management and library services through to benefit administration and
road maintenance.
Gemeente Ridderkek has been an Oracle customer since the 1980s, using Oracle Database
for a stable, reliable platform on which to run a variety of applications, including those for
administering various benefit applications, drivers’ licenses, assistance for the disabled, and
more. In addition, the organization runs its back-office financial application on Oracle
Database.
Gemeente Ridderkerk was selected by Oracle for a regular licensing review, and agreed to
work with Oracle License Management Services partner Comparex to carry out the project.
Comparex discovered that the organization had one license too many, and one too few, which
was immediately rectified to ensure compliance. Gemeente Ridderkerk also gained valuable
knowledge about the Oracle licensing processes which will help them to make more
informed IT purchasing decisions in the future.
“Our knowledge of Oracle licensing has improved enormously, and we are now much better
informed for the future. We are currently talking to Oracle about licensing possibilities for
operating shared services with other city administrations, and this review has provided us
with an excellent starting point,” said René Hoogendoorn, IT manager, Gemeente
Ridderkerk.
Oracle Partner
Gemeente Ridderkerk worked with Oracle License Management Services partner Comparex
to undertake a detailed review of its Oracle licensing. The process, including four
face-to-face meetings, took two months to complete, from initial agreement, through the
final report.
“We had worked with the Comparex consultant previously, so it was very beneficial to work
with someone who already had a good understanding of our business. This was the first
license review we had undertaken, and my initial reaction was one of concern, but Comparex
did an excellent job of walking us through the process,” Hoogendoorn said.
“I was very pleased with how the whole project was run, and in future, I would work with
Comparex again. The process was clear, and the Comparex Oracle License Management
Services consultant was very helpful and explained exactly what needed to be done. Overall,
the license review left a good impression of Oracle and its License Management Services
partner,” Hoogendoorn said.
24
HELLMANN WORLDWIDE LOGISTICS GMBH & CO. KG
Oracle Customer:
Hellmann Worldwide Logistics GmbH
& Co. KG
Osnabruck, Germany
www.hellmann.net
Industry:
Travel and Transportation
Annual Revenue:
$1 to $5 Billion
Employees:
10,735
Services
Hellmann Worldwide Logistics GmbH & Co. KG
Gains Business Agility, Reduces Risks of Software
License Noncompliance Across 157 Countries
“We enjoyed an excellent working relationship with Oracle License Management
Services. Their assessments are always objective and target the customer’s benefit.
They helped us better manage our license entitlement pool to minimize compliance
risks and maximize the return on investment of our Oracle stack.”
–– Sami Awad-Hartmann, IT Program Manager, Hellmann Worldwide Logistics
GmbH & Co. KG
Hellmann Worldwide Logistics GmbH & Co. KG, founded in 1871 by Carl Heinrich
Hellmann to deliver parcels in his hometown, is a global transport and logistics company
with 443 branches in 157 countries, handling more than 65,000 consignments per day.
Services include air freight, contract logistics, customs brokerage, e-commerce, road freight,
sea freight, and sea-air transport, as well as solutions for vertical industries, such as automotive,
fashion, healthcare, and renewable energy. In January 2011, Hellmann Worldwide Logistics
received the British International Freight Association (BIFA) Environment Award for its
Mode Neutral Distribution System. The company is still family owned.
Challenges
••
••
••
••
••
Streamline assessment of software usage and license consumption that required significant
effort, considering that the organization uses more than 50 Oracle software products—
from Oracle Database to Oracle Fusion Middleware—in hundreds of branches around the
globe
Ensure that the rapidly growing international logistics organization deploys the optimum
combination of Oracle software and Oracle services to increase operational efficiency globally
Eliminate regionalization of licenses across the Hellmann countries and manage all licenses
centrally to improve software usage and efficiency
Reduce total cost of software ownership
Established transparent and efficient license management processes to maintain a clear
picture of Oracle software use at all times
Solutions
••
••
••
Signed an Unlimited License Agreement (ULA) to increase convenience and ease of
deploying Oracle software by enabling immediate use of any of the products contracted
under the ULA
Used Oracle License Management Services’ assessment expertise to conduct regular audits
of the organization’s software deployments, which provide a comprehensive picture of
software licensing status across the Hellmann countries and ease license management over
the five-year contract
Simplified the software acquisition process for Hellmann’s procurement officers by
eliminating the need to manage and monitor license metrics, such as number of users,
processors, and virtual environments, by bundling Oracle licenses under a single
agreement and invoice—considerably reducing administrative efforts and expenses
25
HELLMANN WORLDWIDE LOGISTICS GMBH & CO. KG
••
••
••
••
Enabled the organization to choose the most effective go-forward license strategy by
tracking software use and its impact on total cost of ownership
Increased global business agility in the time-driven transportation and logistics industry
with the ability to immediately deploy new Oracle software according to strategic
decisions, rather than contracting a mixture of complex licensing agreements across
numerous products
Helped to optimize use of the organization’s Oracle software stack by gaining valuable
insight into inventory and asset management
Diminished the likelihood of purchasing unnecessary licenses and the risks of
noncompliance with contractual agreements—such as supporting more users or central
processing units than licensed, using unpaid support for licenses, running unlicensed
servers, or providing outdated usage metrics that do not take actual business realities into
account
Why Oracle
Hellmann chose Oracle License Management Services for its proven global expertise to
provide visibility into the company’s software assets, including how they are utilized and
allocated; reduce the risk of unbudgeted or unnecessary software license expenditures; and
fulfill contractual certification duties.
26
HESSISCHE ZENTRALE FÜR DATENVERARBEITUNG (HZD)
Oracle Customer:
Hessische Zentrale für
Datenverarbeitung (HZD)
Wiesbaden, Germany
www.hzd.hessen.de
Industry:
Public Sector
Employees:
800
Hessische Zentrale für Datenverarbeitung
(HZD) Simplifies License Management and
Optimizes Value from an Unlimited License
Agreement
“Oracle License Management Services has given us a blueprint for understanding,
evaluating, and strategically managing our Unlimited License Agreement.”
–– Martin Scheuermann, Storage and Back-Up Services Manager, Hessische
Zentrale für Datenverarbeitung
Hessische Zentrale für Datenverarbeitung (HZD) provides IT services and solutions for local
government organizations in the German state of Hessen. HZD’s customers include Hessen’s
police, traffic, and environment departments and many smaller government agencies for
whom it hosts systems, manages storage and security, and builds bespoke applications.
Services
HZD wanted to accurately assess the deployment and usage of its three-year Unlimited
License Agreement (ULA) for Oracle Database and streamline the end-term declaration
before entering into a new ULA. Oracle License Management Services provided usage
measurement tools. After internal evaluation and adjustments to meet its security
requirements, HZD implemented the scripts at its own data center and at customer sites,
environments that ranged from small data repositories to complex virtualized environments.
Oracle License Management Services’ automated tools replaced a lengthy manual discovery
process that required each customer to enter usage data in a spreadsheet and submit it for
central consolidation. HZD’s users were initially reluctant to switch from a familiar process
to a new one but were quick to adopt the automated, user-centric tools, which simplified
reconciliation and gave them greater visibility into their Oracle Database use.
During the three-month engagement, Oracle License Management Services consultants
assessed how HZD and its customers were using Oracle Database, options, and enterprise
management packs and advised that switching from a Named User Plus to a processor-based
license metric would be more cost-effective. Processor-based licensing would also give HZD
greater deployment flexibility and simplify future usage tracking.
HZD signed a three-year processor-based ULA for Oracle Database based on the usage data
calculated during the assessment. The organization plans to re-use the Oracle scripts when it
conducts a mid-term license assessment to compare actual usage against the business case
and ensure it is using its license assets strategically to maximize benefit to itself and its
customers.
Why Oracle
HZD wanted to replace a traditional, time-consuming discovery and reconciliation
procedure with a streamlined, automated process that would deliver greater accuracy and
visibility with less effort.
“An Oracle Unlimited License Agreement is a big investment for any organization,” said
Martin Scheuermann, storage and back-up services manager, HZD. “Oracle License
Management Services has helped us maximize the value we generate from it and minimized
the stress and disruption required to manage and monitor usage.“
27
HUMANITAS SPA
Oracle Customer:
Humanitas SpA
Milan, Italy
www.humanitas.it
Industry:
Healthcare
Annual Revenue:
Humanitas SpA Reduces Costs, Establishes Firm
Foundation for the Future with Licensing Review
“Oracle License Management Services helped us to really understand Oracle’s
licensing rules and the different types of licenses available. We have established
a strong and trusting working relationship with Oracle, laying the foundation for
future collaboration.”
–– Giampaolo Muraro, Chief Information Officer, Humanitas SpA
$500 Million to $1 Billion
Employees:
2,682
Services
Humanitas SpA is the holding company for Humanitas Group, which operates five hospitals
in Italy. In addition to providing healthcare services, Humanitas undertakes scientific and
clinical research and provides medical training and education for healthcare professionals,
delivering university courses in medicine and nursing.
Previously, Humanitas used off-the-shelf tools and worked with partner organizations to
measure its Oracle license utilization. Requiring a more accurate overview to ensure license
compliance, Humanitas engaged Oracle License Management Services to conduct a
comprehensive assessment of its Oracle licenses and usage. Following the three-month
review and with the help of the Oracle tools, Humanitas gained a strong knowledge and
understanding of Oracle licensing policies and is now fully certified as compliant and
correctly licensed.
Moving forward, Humanitas plans to undertake a consultative check with the Oracle License
Management Services team on an annual basis and when it makes changes to its system
architecture. With tighter control over its Oracle licenses, Humanitas expects to reduce
costs as systems evolve, and it implements new systems. More importantly, the review has
helped to establish a strong and trusting working relationship between Oracle and
Humanitas, laying a firm foundation for future collaboration.
Oracle License Management Services worked with Humanitas to define project objectives
and create an action plan. Following a detailed planning process, Humanitas used Oracle
License Management Services tools to analyze its license usage.
28
KÄSEREI CHAMPIGNON HOFMEISTER GMBH & CO. KG
Oracle Customer:
Käserei Champignon Hofmeister
GmbH & Co. KG
Lauben im Allgäu, Germany
www.champignon.de
Industry:
Consumer Goods
Annual Revenue:
Employees:
Käserei Champignon Hofmeister GmbH & Co.
KG Manages Software Licenses to Ensure
Optimal Use of IT Investments
“Oracle License Management Services consultants worked with us to address
the mismatch between our old license contracts and current business realities.
Their knowledge of Oracle technology has helped us build an infrastructure
that best meets our needs, with the most favorable license structure. Oracle
License Management Services has shown us how to manage our Oracle licenses
strategically so that we can identify and rectify any potential deficits in the future.”
–– Michael Schnorbach, Chief Information Officer, Käserei Champignon Hofmeister
GmbH & Co. KG
1,000
Services
• Oracle Database
German dairy company Käserei Champignon produces a wide variety of hard and soft
cheeses, blue cheeses, and cheese spreads, as well as milk and whey products for the food
processing industry. Around 1,300 dairy farmers supply milk for Käserei Champignon
Hofmeister’s five manufacturing plants, which between them process 400 million kilograms
of milk and 568 kilograms of whey each year. Approximately 45% of the company’s output
is exported to 55 countries including Russia and United States under leading brand names,
such as Cambozola, Champignon Camembert, and Alpavit.
Käserei Champignon needed to update its Oracle licenses to ensure they are in line with
actual usage following upgrades. To meet this need, the dairy company worked with
consultants from Oracle License Management Services to optimize its database infrastructure
and hardware and maximize database performance and availability to users while keeping
license overheads as low as possible. In addition, Käserei Champignon Hofmeister used its
engagement with Oracle License Management Services to make more informed decisions
regarding future IT investments.
Challenges
••
••
••
••
••
Refresh license contracts for Oracle Database installs that support Käserei Champignon’s
applications, equipment maintenance systems, and business intelligence solution, which
are critical to the efficient manufacture of cheese, milk, and whey products
Upgrade Oracle licenses to cover a 100% increase in the number of applications running
on Oracle Database and double CPU capacity following the implementation of dual-core
and quad-core processors
Optimize database use and hardware configuration to control license costs without
compromising application performance, user needs, or business requirements
Avoid unnecessary license liability by identifying and decommissioning any uninstalled or
unused software components
Gain increased insight into the dairy’s Oracle technology assets, how and where they are
deployed, and the business value they help generate, to support future software purchasing
decisions
29
KÄSEREI CHAMPIGNON HOFMEISTER GMBH & CO. KG
Solutions
••
••
••
••
••
••
••
Worked with Oracle License Management Services to provide an expert evaluation of the
company’s Oracle assets to correct any license deficits, ensure compliance with Oracle’s
license policies, and strengthen the relationship with a strategic technology provider
Used Oracle-provided scripts and spreadsheet tools to enable database administrators and
application owners to submit user and hardware data for analysis by Oracle
Uncovered database diagnostic and management packs that were not being used and
uninstalled them to reduce license fees
Migrated specialist applications, such as financial consolidation tools or equipment
maintenance systems, from Oracle Database, Enterprise Edition to Oracle Database,
Standard Edition to reduce licensing costs
Consolidated the RFID-driven time and attendance tracking system used by factory-based
staff—who account for 70% of the dairy’s workforce—on to fewer, more powerful
processors and reduced license fees by switching from a user-based to a central processing
unit (CPU)-based license model
Maximized database performance and availability to users while minimizing license
overhead costs
Acquired a detailed understanding of Oracle’s license policies to ensure transparency
regarding software use and governance, as well as maximize return on current and future
investments in Oracle technology and applications
Käserei Champignon completed Oracle License Management Services engagement in four
months using customer-centric tools and processes that ensured no disruption to business
operations.
30
KASSENZAHNÄRZTLICHE VEREINIGUNG BADEN-WÜRTTEMBERG
Oracle Customer:
Kassenzahnärztliche Vereinigung
Baden-Württemberg
Stuttgart, Germany
www.kzvbw.de
Industry:
Healthcare
Employees:
350
Services
Oracle Partner:
PITSS
www.pitss.us
Kassenzahnärztliche Vereinigung BadenWürttemberg Maximizes Software Asset Value
With License Review
“Oracle License Management Services conducted a professional, efficient, and
objective evaluation of the licensing arrangements for our Oracle assets. Its
expertise enabled us to resolve a complex licensing situation while optimizing
technology use to deliver high quality service to patients and dentists.”
–– Thomas Galanis, Head of IT Operations, Kassenzahnärztliche Vereinigung
Baden-Württemberg
Dental Practitioner Association for Baden-Württemberg (Kassenzahnärztliche Vereinigung
Baden-Württemberg) (KZV-BW) is the dental practitioners’ association for the German
state of Baden-Württemberg, which has 10.7 million inhabitants. KZV-BW is responsible
for reimbursing dentists for the care they provide to patients. The organization also advises
the public on dental health matters via its online portal.
KZV-BW engaged with Oracle License Management Services (LMS) to fully understand its
Oracle assets that are deployed across the organization. Following a review that took several
months, but did not impact business operations, KZV-BW discovered it could reduce costs
by optimizing and recycling licenses within the organization. In addition, KZV-BW began
exploring how additional Oracle products could meet its business needs.
Challenges
••
••
••
Review and update licensing agreements for Oracle software that is used to monitor
dentist reimbursements and evaluate existing use against an outdated agreement
Allocate license fees between KZV-BW and the dental practitioners’ associations for two
other states to ensure invoices are split equitably based on each association’s use of Oracle
technology
Optimize use of the organization’s Oracle assets to meet additional requirements with
minimal additional investment
Solutions
••
••
••
••
Commissioned Oracle License Management Services to conduct an impartial,
complimentary review and analysis of actual software utilization against percentage of
invoice paid
Conducted the thorough review process-which spanned several months-without impacting
daily business operations or dentist reimbursements using scripts and software usage
monitoring tools from Oracle LMS
Benefitted from Oracle License Management Service onsite workshops and Web casts and
gained an accurate picture of how many people were using Oracle technology and how
they were using it at KZV-BW and the other two associations
Utilized licensing usage information to accurately appropriate licensing fees across the
three associations
31
KASSENZAHNÄRZTLICHE VEREINIGUNG BADEN-WÜRTTEMBERG
••
••
Optimized use of existing Oracle license assets to improve business efficiencies and
reallocated licenses to various teams based on need
Identified additional Oracle products that could deliver rapid benefits and sustainable
value
Partner
Kassenzahnärztliche Vereinigung Baden-Württemberg benefited from close collaboration
between Oracle License Management Services and Oracle Partner PITSS, which actively
participated at every stage of the review to ensure future licensing arrangements between
associations are appropriate and balanced.
32
KRAMP GROEP
Oracle Customer:
Kramp Groep
Varsseveld, Netherlands
www.kramp.com
Industry:
Wholesale Distribution
Annual Revenue:
Kramp Groep Cuts License Fees by 10%, Grows
Annual Sales 10% to 20%, Resolves System
Problems 45% Faster, and Builds Management
Reports in Seconds
“The Oracle License Management Services review helped maximize the value of
existing licenses and use our Oracle assets to power revenue growth and business
expansion, while containing licensing costs.”
–– Alfons Giesen, Team Manager, Oracle DBAs, Kramp Groep B.V.
Employees:
1,300
Services
• Oracle Database
• Oracle Real Application Clusters
Kramp Groep B.V. is one of Europe’s largest wholesalers of machinery, spare parts, technical
services and business solutions for the agricultural, landscaping, and forestry sector. The
group has 20 branches in 16 countries, an extensive network of warehouses and distributors,
and it offers next-day delivery throughout Europe.
Challenges
••
• Oracle Enterprise Manager
• My Oracle Support
••
• Oracle Consulting
••
••
••
••
Sustain a 10% to 20% annual revenue growth and extend sales of parts into more
European countries while controlling software licensing costs
Maximize insight into the deployment of the Oracle estate to identify and correct
suboptimal configurations or underused assets and improve planning for future software
investments
Provide 24/7 availability for the web shop, which gives distributors and customers access
to prices, delivery times, stock availability, special offers, and online ordering
Ensure the web shop can scale during the 3 p.m. to 6 p.m. peak, when 50% of orders are
placed for next-day delivery to minimize high cost of downtime for expensive machines,
such as chainsaws, grinders, sprayers, and balers—particularly during busy harvesting
season
Exploit emerging markets and capitalize on new business opportunities by identifying
trends, spotting growth areas, and investing capital and resources to maximize profit
Optimize performance of Oracle infrastructure to minimize risk of business disruption,
benefit from newest patches and up-to-date functionality through upgrades, and gain
access to technical expertise and personalized advice whenever required
Solutions
••
••
••
••
Cut license costs by 10% following an Oracle License Management Services (Oracle LMS)
review, which recommended pooling groups of Oracle Database licenses instead of
continuing to license each database instance separately
Reduced management and maintenance costs by consolidating Oracle databases
Benefited from the flexibility of Oracle LMS to agree with customer the optimal review
period, which avoided disruption to sales during the harvest season (April to August),
when the major part of revenue is earned.
Used intuitive scripts and spreadsheet tools from Oracle LMS to enable database teams and
application owners to quickly compile usage data and send it to Oracle LMS for analysis
33
KRAMP GROEP
••
••
••
••
••
••
••
••
••
••
••
Capitalized on knowledge transfer from the Oracle LMS team to gain insight into best
practice usage of Oracle Database and Oracle Enterprise Manager, increase understanding
of license rules, and maximize value of Oracle investment by adopting the most favorable
license structure for existing and future technology purchases
Used Oracle Real Application Clusters to ensure high availability of the web shop,
particularly during the 3 p.m. to 6 p.m. daily peak, and prevent slow response times that
might prevent customers from ordering any of its 500,000 parts for agricultural and
forestry equipment in time for next-day delivery
Benefited from high processing speed and resilience of Oracle Real Application Clusters to
achieve typical response times for requests from the application server and database server
of less than forty milliseconds.
Provided most of the information customers require on products, trading terms, and
delivery options via the web shop, which receives around 20,000 visits per day, and
reduced calls to sales teams and the help desk
Extracted each country’s sales data into a data warehouse and delivered hundreds of
personalized daily dashboards to product, line of business, and country managers using
Oracle Business Intelligence Enterprise Edition
Built self-service intelligence environment that enabled staff to interrogate near real-time
sales figures at country, team, or individual level; compare performance; track market
changes; promote most profitable products; and focus investment on fastest-growing
regions
Cut time to build new management reports from hours to just a few seconds, using Oracle
Business Intelligence’s self-service, drill-down functionality
Empowered decision-makers and analysts with the statistics they need to improve
planning and forecasting accuracy
Resolved system problems 45% faster, on average, by using My Oracle Support’s extensive
self-service knowledgebase, enhanced service request management, and fast-track access to
Oracle technical experts
Benefited from integration of Oracle Enterprise Manager and My Oracle Support’s
proactive, automated health checks, product alerts, and configuration capabilities to
optimize system management and cut maintenance costs
Relied on Oracle Consulting expertise to manage business-critical database upgrades,
install new Oracle Database with Real Application Clusters environments, and train
database administrators in new management features, which helped speed adoption and
reduce time to value
34
MÄLARENERGI AB
Oracle Customer:
Mälarenergi AB
Västerås, Sweden
www.malarenergi.se
Industry:
Utilities
Employees:
Mälarenergi AB Improves IT Environment with
Proper Licensing That Supports Virtualization
“We had a very positive experience with Oracle License Management Services. We
ensured that our Oracle Database estate is fully and properly licensed, supports
increased virtualization, and thus improves system reliability. It’s nice to have a
supplier that makes an effort to assure that we are optimizing our investment.”
–– Stig Olaisen, CIO, Mälarenergi AB
600
Services
Mälarenergi AB is a city-owned electric power and heating provider based in Västerås,
Sweden. Its 160,000 customers include households, businesses, and public institutions in
Västmanland County, as well as residential and corporate customers across Sweden.
The company has a large Oracle Database estate. Twelve of its business-critical IT
environments run on Oracle Database, including its enterprise resource planning system.
The company’s IT department worked with Oracle License Management Services to review
Oracle Database license status. An investigation showed that the company was
underlicensed. Mälarenergi often purchased single Oracle Database licenses from system
vendors that did not always have sufficient knowledge of Oracle’s licensing rules.
Oracle License Management Services team helped the company to determine the correct
number and type of licenses for its environment.
Previously, every database ran on a physical server, and the company bought a license for
each server. Now, Mälarenergi has licenses to run its databases in a virtual cluster. This
means it can move more applications into the cluster without new Oracle Database licenses,
something that would be needed in a physical environment. The virtualized approach
delivers two important benefits: better performance and increased operational reliability.
Therefore the new license situation has enabled a much more manageable IT environment.
Why Oracle
“With Oracle Database and the help of Oracle License Management Services, we have a
strong solution in a virtualized environment. Our preference, moving forward, is to choose
Oracle over alternative solutions,” said Stig Olaisen, CIO, Mälarenergi.
35
MIAMI-DADE COUNTY
Oracle Customer:
Miami-Dade County
Miami, Florida
miamidade.gov
Miami-Dade County Optimizes Software License
Assets and Gains Transparency into Requirements
with License Management Review
Industry:
Public Sector
Employees:
25,000
“Oracle License Management Services helped us better understand our licenses by
clearly explaining metric definitions, minimum requirements, migration paths, and
licensing policies. The review process allowed us to determine the best allocation
for our licenses and have a clear picture of what we own, so we can more
accurately evaluate future purchases.”
–– Sue Camner, Team Manager, Database Manager, Miami-Dade County
Services
With nearly 2.5 million residents, Miami-Dade County is the most populous county in
Florida and the seventh most populous county in the United States. Spanning nearly 2,000
miles, it is home to 35 incorporated cities, including Miami, and many unincorporated areas.
Miami-Dade County has a large Oracle footprint, which includes Oracle Database, Oracle
SOA Suite, and Oracle WebLogic Server implementations. In 2011, Oracle License
Management Services selected Miami-Dade County for a self-assessment that would
document its use of Oracle products and solutions and ensure that it is licensed accurately.
Due to the size of the county government and the number of departments covered by Oracle
licenses, Miami-Dade was unable to validate its Oracle usage information without assistance
from Oracle License Management Services. Its Oracle purchases over the span of a decade
had resulted in a complex license inventory, which included many licenses with old product
names and unclear metrics.
Oracle License Management Services performed a license review for each department and
consolidated the information into a comprehensive report. The review was a collaborative
effort between Oracle License Management Services and Miami-Dade County to ensure that
respective licensing records matched, and that the county had a thorough understanding of
the licenses it owned and what was required to ensure compliance.
Partnering with Oracle License Management Services enabled Miami-Dade County to better
understand the status of its Oracle licenses through detailed explanations of metrics,
minimum requirements, migration paths, and licensing policies. The license review process
also helped the county to optimize use of its existing licenses, ensure compliance for current
use, and have a clear picture of its assets as it evaluates future purchases.
“Working with Oracle was collaborative and transparent,” said Sue Camner, database
manager, Miami-Dade County. “We realize the value of going through the license review
process and have continued to work closely to assess our license requirements and
understand policies. We view Oracle License Management Services as a valuable partner.”
36
MODULTEK OY
Oracle Customer:
Modultek Oy
Pori, Finland
www.modultek.com
Industry:
High Technology
Annual Revenue:
Under $100 Million
Employees:
40
Services
Modultek Oy Streamlines IT License Management
“Oracle License Management Services streamlines license management in realworld environments where organizations do not have dedicated resources to
manage their license assets.”
–– Janne Jansson, Partner and Chief Technical Officer, Modultek Oy
Modultek Oy develops and sells product data management (PDM), product life cycle
management (PLM) and data quality solutions that optimize the management and use of
information created during the life cycle of a product or service. Aton PDM, its flagship
PDM and PLM solution, has a 25% share of the Finnish market. Modultek has an
international customer base that includes Metso Minerals and Konecranes.
Modultek wanted to simplify license management for Oracle products that are used
in-house, distributed, and hosted as a bundled solution with Aton PDM and CodeMaster for
its customers. With the support of Oracle License Management Services, Modultek was able
to assess customer and internal requirements in a noninvasive, but comprehensive fashion.
Furthermore, Modultek was able to introduce new measures to complement its existing
license management controls.
Challenges
••
••
••
••
••
Simplify calculation of license fees payable to Oracle for Aton PDM and CodeMaster
customers who run their PDM and PLM solutions on Oracle Database and CodeMaster
customers who run on Oracle Database and Oracle WebLogic Server
Resolve license reconciliation complexities arising from mixed user, processor-based, and
other usage metrics due to evolving and recurrent business with longstanding customers,
or where complicating factors are present, such as hosted or outsourced operations or
virtualized environments
Resolve support contract complexities by consolidating customer support contracts and
corresponding Customer Support Identifiers (CSIs)
Build a standard license governance methodology to streamline usage tracking and
compliance for Oracle Database and Oracle WebLogic Server
Optimize usage tracking and license management processes for Aton PDM and
CodeMaster to check that end-user environments match license inventory purchased from
Modultek and ensure that the company receives the correct license fees
Solutions
••
••
••
Used the scripts and usage tracking tools provided by Oracle License Management Services
to calculate license fees payable for Oracle Database and Oracle WebLogic Server for
in-house production and development
Benefited from Oracle License Management Services methodologies to resolve the
challenges of mixed user metrics, multiple CSIs and dynamic operating environments that
make software usage difficult to measure and control, and simplify collection of usage data
Benefited from Oracle License Management Services’ guidance and expertise to minimize
the cost and impact of the assessment on day-to-day business operations, which would be
considerable for a medium-sized company with no dedicated license management
personnel
37
MODULTEK OY
••
••
••
Identified and resolved gaps in existing license management procedures, for example
implementing processes to monitor customer user populations, and worked with Oracle to
refine, simplify, automate, and standardize software ordering and license management
workflows in line with best practices
Leveraged skills learned during the Oracle License Management Services engagement to
verify the status of Oracle product licenses, both in-house and at customer sites, whenever
required to ensure ongoing compliance
Streamlined license management to enable the company to spend more time focussing on
its core business of creating innovative PDM, PLM and data quality solutions
38
NORDEA BANK AB
Oracle Customer:
Nordea Bank AB
Stockholm, Sweden
www.nordea.com
Nordea Bank AB Introduces Total Control of
License Ownership and Strengthens a Good
Relationship with IT Vendor
Industry:
Financial Services
Annual Revenue:
Over $5 Billion
Employees:
31,000
Services
“Collaborating with Oracle License Management Services has given us total control
of our license ownership, which means we can optimize the value of our existing
Oracle investments. And, we have strengthened relations with Oracle and laid a
solid foundation for future business.”
–– Anders Widmark, Senior Sourcing Manager, IT Sourcing, Nordea Bank AB
Nordea Bank AB is the largest financial services group in Northern Europe. It is a leader in
corporate banking as well as retail and private banking. It is also the largest provider of life
and pensions products in the Nordic region. Nordea has operations in 19 countries, more
than 1,400 offices, and approximately 11 million banking customers—of which 700,000 are
corporate customers. In addition, it operates the world’s largest internet bank.
Challenges
••
••
••
••
Establish a correct portfolio of licenses for thousands of existing installations of
middleware and database products, based upon Nordea’s and Oracle’s agreement
Further develop the mutual confidence between Nordea and Oracle, and create a strong,
good, and fruitful relationship, and thus laying a foundation for continuing efficiency of
Nordea services within corporate, retail, and private banking, and life and pensions products
Optimize use of Oracle assets and licenses to reduce costs and raise the value of existing
Oracle investments
Introduce total control of license ownership and full knowledge of complex licensing rules
to lay a solid foundation for an open dialogue with Oracle’s sales organization about future
business
Solutions
••
••
••
••
••
Worked with Oracle License Management Services and created a correct portfolio of
licenses for Nordea’s middleware and database products, including many versions of Oracle
Database and Oracle WebLogic Server, and ensured proper license certification
Re-established a strong relationship with Oracle––supported by Oracle License
Management Services, and thereby laying a foundation for continuing efficiency of Nordea
services within corporate, retail, and private banking, and life and pensions products
Introduced total control of license ownership and full capacity to deal with complex
licensing rules to lay a solid foundation for an open dialogue with Oracle’s sales
organization about future business, and reduced the legal and financial risk due to
non-compliance
Agreed with Oracle License Management Services on how licensing rights for some
implementations at various levels should be interpreted, for example, for certain
applications that automatically install other applications, and applications that Oracle’s
script cannot find, which contributed to introduce total control of license ownership
Enabled the bank to make more efficient and complete use of its Oracle asset licenses––for
example by changing the hardware infrastructure to release capacity––driving cost savings
and raising the value of its Oracle investment
39
PHARMANET/I3
Oracle Customer:
PharmaNet/i3
Princeton, New York
www.pharmanet-i3.com
PharmaNet/i3 Ensures IT License Compliance
and Reduces Costs by $380,000 with Proactive
License Management Review
Industry:
Life Sciences
Employees:
6,000
“Oracle License Management Services provided us with expertise in best practices
to understand our license assets, reviewed our deployment for compliance, and
built a planned approach for the ongoing management of our Oracle products. We
even discovered that we were eligible for less expensive named-user licenses in
our staging and development environments, saving us $380,000.”
–– Ahmed Shehata, IT Director, PharmaNet/i3
Services
PharmaNet/i3 works with pharmaceutical, biotechnology, generic drug, and medical device
companies to offer a full range of bio analytical, Phase I-III clinical trial, regulatory, and
phase IV post-marketing services to the life sciences industry. The company has a breadth of
global resources and expertise in all major therapeutic areas of clinical trials to better serve
its diverse customer base—from organizations running a single, local study to large clinical
trial programs spanning multiple continents.
PharmaNet/i3 runs many of its clinical applications-such as Oracle Clinical, Oracle Remote
Data Capture, and Oracle Thesaurus Management System-on Oracle Database 11g and
Oracle WebLogic Server. In addition, the company has developed an in-house
pharmacovogilance system that also runs on Oracle Database. To reduce organizational risk
and advance its competitive advantage in the market, the company works to ensure that it is
in compliance with its Oracle asset licenses. The company engages with Oracle License
Management Services to expand its knowledge of its Oracle assets and ensure license
compliance. PharmaNet/i3 has also reduced licensing costs. In one instance, Oracle License
Management Services helped the company save more than $380,000 in licensing costs by
determining that it was eligible to run less expensive named-user licenses, as opposed to
central processing unit (CPU)-based licenses in its staging and development environments.
Challenges
••
••
Ensure the company is in compliance with the Oracle Database 11g licenses it purchases
on behalf of clinical trial customers
Enable the company to optimize Oracle product license pricing for its staging,
development, and production IT environments, including its clinical trial application
environments—all of which have different licensing schema and requirements
Solutions
••
••
Engaged with Oracle License Management Services to conduct an audit of the company’s
Oracle licenses to ensure compliance and avoid the risk of penalty for the company and its
customers
Enabled the company, via improved education, to certify to potential and current
customers—which include risk-averse pharmaceutical and medical device
companies— that it is an Oracle-compliant shop, raising its credibility and reducing
operational risk while helping to distinguish the company from its competition in the
marketplace
40
PHARMANET/I3
••
••
Reduced licensing costs associated with the company’s staging and development
environments that can use less expensive named-user licenses as opposed to CPU-based
licensing, which saved the company more than $380,000 in license costs
Gained knowledge about how purchase date impacts licensing costs for Oracle WebLogic
servers, and was able take advantage of savings on several servers
41
PROVINCE OF GRONINGEN
Oracle Customer:
Province of Groningen
Groningen, Netherlands
www.provinciegroningen.nl
Province of Groningen Improves IT Decisions
and Reduces Costs Following a Detailed License
Review
Industry:
Public Sector
Annual Revenue:
Employees:
1,000
• Oracle Database, Enterprise Edition
• Oracle Database, Standard Edition
Services
“We required a solid foundation to make more informed decisions from licensing
and IT infrastructure perspectives. By working with Oracle License Management
Services and the collaborative review process it entailed, we gained vital
knowledge that will improve IT decision-making in the future.”
–– Marja Doedens, Team Manager, Service and Operations, Province of Groningen
The Province of Groningen is the northernmost of 12 provinces in the Netherlands. With a
population of 574,000 people living in 25 municipalities, the region is less-densely
populated than other parts of the country. The province uses almost 80% of its land for
agricultural purposes.
Oracle technology serves as the foundation for the province’s main back office, and thus it is
a critical part of the organization’s infrastructure. The province uses Oracle Database
Standard Edition and Oracle Database Enterprise Edition to run a number of critical
functions—including financial systems, facilities management, and mapping and other
geographic applications.
The organization had a goal to reduce costs across the enterprise by 25% between 2009 and
2015, and it required a detailed audit of all back office systems to determine opportunities
for cost savings. As important, while streamlining and consolidating IT systems across the
organization to reduce costs, the Province of Groningen needed to continue to maintain
excellent services for the local population.
Challenges
••
••
••
••
••
Standardize and simplify IT infrastructure for greater control of IT systems and improved
efficiency across the organization to reduce operational costs
Ensure reliability and availability of critical back-office systems running on Oracle
Database—such as finance, facilities management, and mapping—to enable employees to
provide more efficient and effective front-office services to citizens
Increased operational visibility into IT systems at an enterprise level to optimize back
office license use and eliminate unneeded costs
Improve IT decision-making to ensure purchased systems and applications support
efficient, effective services to the local population—such as those for transportation,
education, and housing—while keeping costs under control
Increase internal organizational knowledge of Oracle solution processes, contracts, and
licensing rules to assist with future IT decision-making
Solutions
••
Worked with Oracle License Management Services to execute a thorough, collaborative
review of current Oracle product and application licenses to improve knowledge and
reduce costs
42
PROVINCE OF GRONINGEN
••
••
••
••
••
Increased knowledge of Oracle licensing processes to improve IT purchasing decisions and
better ensure that IT systems support effective services to the local population—such as
waste collection, library services, and road maintenance
Developed a monitoring process to ensure all licensing requirements for IT products and
applications were administered correctly, helping to optimize licensing costs going forward
and assisting with cutting overall costs by 25% by 2015
Gained a better understanding of virtual Oracle licensing processes for more informed
decisions regarding virtualization use within the organization’s IT infrastructure
Improved accuracy across the organization to reassure IT management that all product
licensing is correct and up-to-date, and that appropriate processes are in place to support
ongoing compliance via the collaborative effort with Oracle License Management Services
Eliminated the need to hire a costly external consultant to review IT licensing information,
contributing to the overall organizational goal of cost savings
43
S&C ELECTRIC COMPANY
Oracle Customer:
S&C Electric Company
Chicago, Illinois
www.sandc.com
S&C Electric Company Optimizes IT Licensing
Investment and Streamlines License Management after Comprehensive Review
Industry:
Industrial Manufacturing
Employees:
2,000
“Working with Oracle License Management Services helped us to better understand
our Oracle license metrics and policies, thus promoting more timely compliance
with our agreed-upon contract. We came to view the Oracle License Management
Services team as our partners, not our auditors, because of the value they
delivered and the knowledge they shared, versus performing an isolated audit and
initiating collections, based on their findings.”
–– Dev Rangarajan, Manager, Database Administration, S&C Electric Company
Services
Founded in 1911, S&C Electric Company is an employee-owned company that designs and
manufactures high-voltage switching and protection products for electric power
transmission and distribution. It is one of the key players in the smart-grid area. S&C’s
power systems services provide customers with a one-stop solution, from evaluation through
implementation and long-term support.
S&C’s products help to deliver electric power efficiently and reliably. Some are used to
switch circuits, and others minimize damage to equipment in the event of a fault or reduce
the area of an outage by automatically rerouting power flow. In addition, S&C’s sophisticated
power-quality products help companies in crucial industries to deliver uninterrupted power
for entire facilities.
The company runs its core business processes on Oracle Database, Oracle E-Business Suite
Release 12, and Oracle Fusion Middleware. As an industrial manufacturer, it is focused on
optimizing efficiency and productivity, even when it comes to getting the most from its
Oracle investment, including its licensing configurations. In 2012, S&C worked with Oracle
License Management Services to review its Oracle licensed assets.
“Since we have a large Oracle footprint spanning over two decades, we have many licenses to
manage. It can be challenging to keep up with the latest licensing changes and how they
impact S&C’s financials,” said Dev Rangarajan, manager, database administration, S&C
Electric Company.
“Our relationship with the Oracle License Management Services helped us to expand our
understanding and awareness of how our licensing is deployed within our business. This
information is now manually managed and reviewed on a regular basis at all levels of our
organization to maintain compliance. Additionally, as a result of this process, S&C now
proactively budgets expense and capital spending in advance, based on our understanding of
the current license deployment and how our potential future growth could impact licensing,”
said Mark Wood, vice president, information technology, S&C Electric Company.
The company’s most recent Oracle License Management Services engagement delivered
several important benefits. The IT team expanded its knowledge of licensing metrics and
policies, which assists the company in understanding financial implications of future Oracle
software purchases. Further, the engagement helped the company plan for a move to an
Oracle Linux-based environment. “With the knowledge gained from Oracle License
Management Services, we developed a realistic budget that was spot on and avoided any
financial surprises during the implementation,” Rangarajan said.
44
S&C ELECTRIC COMPANY
The team completed the review process in about five months and benefited from Oracleprovided scripts, which helped S&C to gather required information quickly and accurately.
“The Oracle License Management Services team was easy to work with and willing to
accommodate our schedule as we were in the midst of a new production rollout,” Rangarajan
said.
Following the successful engagement, S&C Electric joined an Oracle License Management
Services advisory group to continue to expand its knowledge and contribute feedback for
future customer-focused strategies.
45
SCOTTISH LEGAL AID BOARD
Oracle Customer:
Scottish Legal Aid Board
Edinburgh, Scotland
www.slab.org.uk
Industry:
Public Sector
Employees:
300
Services
Scottish Legal Aid Board Tracks Licenses in
Hours, Not Days; Decommissions Unused
Software; Gains Enterprisewide Visibility into IT
Assets
“Working with Oracle License Management Services has saved us time and money
and greatly simplified the complexities of tracking software usage. I wish we had
engaged with them years ago.”
–– John McLeod, Head of Information Systems, Scottish Legal Aid Board
Scottish Legal Aid Board is responsible for managing publicly funded legal assistance in
Scotland for the Scottish Government. The board helps people who cannot afford legal
representation to get the help of a solicitor, and sometimes an advocate, for their legal
problems.
Scottish Legal Aid Board participated in an Oracle License Management Services review and
cut the time its IT team spends each year tracking licenses for its 250 Oracle E-Business
Suite users from days to within one day. The board’s DBA team—which includes 1.5
full-time employees—can now integrate license management into day-to-day maintenance,
saving significant time. In addition, the IT team can be confident that its Oracle software
estate is properly licensed.
Scottish Legal Aid Board had been using manual, in-house developed tools to monitor its
Oracle E-Business Suite licenses, purchased 10 years ago. The Oracle License Management
Services engagement discovered that DBAs had been using an outdated license management
model to calculate user numbers, which meant the board was now slightly under licensed.
The Oracle License Management team also identified unused licenses for Oracle Human
Resources Intelligence and self-service applications that the board no longer needed, as they
were now accessed under a license covering all Scottish government organizations. By
decommissioning the unused software, Scottish Legal Aid Board minimized the additional
license fee required to become fully compliant and gained complete transparency of its
Oracle estate.
Scottish Legal Aid Board benefited from a professional evaluation of its software assets and
learned how to deploy licenses to best meet its needs and avoid unnecessary license liability.
Using Oracle License Management Service’s customer-centric tracking tools, the board’s IT
team has streamlined annual license reconciliation and can proactively plan future software
purchases to meet the board’s efficiency goals while providing maximum value to tax payers.
Why Oracle
Scottish Legal Aid Board was selected at random by Oracle for a routine license assessment.
“We welcomed the opportunity for an expert evaluation of our Oracle assets and the chance
to modernize, simplify, and streamline license management,” said John McLeod, head of
information systems, Scottish Legal Aid Board. “We were also eager to build a closer
relationship with our most strategic technology provider.”
46
SCOTTISH LEGAL AID BOARD
Oracle License Management Systems provided scripts and tools for the board to run against
its Oracle E-Business Suite environment. DBAs ran the scripts and submitted the data to
Oracle for analysis. The process required only a few hours of input from DBAs over a
five-week period, and Oracle License Management Services consultants were available
throughout the engagement to provide advice and guidance.
“Oracle’s approach was open and straightforward, and the review was professional and
pain-free from start to finish,” McLeod said. “The consultants gave us expert advice on how
to map Oracle software to our needs and updated our understanding of Oracle license
entitlements. Working with Oracle License Management Services has added value to our
Oracle investments.”
47
STADTWERKE LEIPZIG GMBH
Oracle Customer:
Stadtwerke Leipzig GmbH
Leipzig, Germany
www.swl.de
Stadtwerke Leipzig GmbH Eliminates Noncompliance Risks—Reduces Software License Costs
by 20%
Industry:
Utilities
Annual Revenue:
Over $5 Billion
Employees:
953
Services
“Oracle License Management Services provided a fantastic service that was
extremely reliable and flexible. Oracle’s experts responded to all our questions
and requirements, no matter how complex or urgent. We simplified a confusing
software licensing model and chose more suitable software packages that
eliminated the risk associated with noncompliance. This helped us save at least
20% of our annual software license budget. We were surprised by how much value
Oracle License Management Services delivers.”
–– Anke Stiera, IT Manager, Stadtwerke Leipzig GmbH
Stadtwerke Leipzig GmbH is one of Germany’s largest municipal utility companies. It leads
the markets for electricity and other forms of energy used for heating in the city of Leipzig,
and throughout Germany and Poland. The company generates electricity and heat, and
distributes electricity, heat, and natural gas. Stadtwerke Leipzig provides a portfolio of
energy-related services and sells more than 5,000 gigawatt hours of energy every year. The
company’s strategic vision includes a mix of traditional and renewable energy sources and
Germany’s exit from the nuclear and fossil fuel energy market.
Challenges
••
••
••
••
Establish a precise overview of Oracle software licenses and products in use to efficiently
manage a large customer base of energy consumers, as well as collaboration partners, like
network operators
Reduce Oracle software license costs to strengthen the company’s position in the highly
competitive German energy market
Gain the ability to manage Oracle software licenses internally—a task previously handled
by an external service provider—to avoid dependency on IT consultants
Avoid potential risks of noncompliance with Oracle software licensing rules
Solutions
••
••
••
••
Used Oracle License Management Services’ in-depth expertise to assess Stadtwerke
Leipzig’s Oracle software landscape, gain enterprise visibility of existing license
agreements, and identify areas for improvement
Saved at least 20% on annual software licenses by selecting the appropriate software
products and license packages, and initiating the required migrations
Gained business agility, which helped the organization to better adapt to the rapidly
changing political and economic conditions in Germany’s utilities market, such as a shift
to renewable energy, a phased exit from nuclear energy generation, and regional energy
storage
Optimized management of Oracle software licenses throughout the company, freeing
resources for more strategic tasks such as improving collaboration with national and
international power, spot markets
48
STADTWERKE LEIPZIG GMBH
••
••
••
Increased internal knowledge of Oracle software licensing and usage, enabling Stadtwerke
Leipzig to assess return on software investments and manage Oracle licenses with internal
resources with minimal help from Oracle License Management Services
Eliminated the risk of fines and litigation costs due to noncompliance with Oracle software
licensing rules by adding missing licenses and consolidating redundant licenses
Collaborated with Oracle License Management Services to establish efficient license
management workflows and preserve the achieved license cost savings, security, and
flexibility in the future
Why Oracle
“Oracle products are the foundation of our IT architecture—from Oracle Database to Oracle
WebLogic Server and Suite, Oracle Internet Application Server, and Oracle Business
Intelligence Suite. We decided to get reliable expertise on Oracle license management right
from the source with Oracle License Management Services. We have been so impressed with
the expertise and service efficiency that we now regard their experts as valuable members of
our business network,” said Anke Stiera, IT manager, Stadtwerke Leipzig.
49
SYMMETRY
Oracle Customer:
Symmetry
Bristol, United Kingdom
www.symmetry.co.uk
Industry:
High Technology
Symmetry Uses License Review to Build
Strategic Partnership That Meets Strategic Goals
“Working with Oracle License Management Services has transformed our
perception of Oracle from a technology vendor to a strategic partner that adds
value to our product and our business.”
–– Simon Kearsley, CEO Symmetry Ltd.
Annual Revenue:
Under $100 Million
Employees:
40
Services
• Oracle Database
• Oracle Internet Application Server,
Enterprise Edition
• Oracle WebLogic Suite
Oracle partner Symmetry’s bluQube solution is an innovative accounting platform, built on
Oracle Database and Oracle Application Server that streamlines financial management for
midsize organizations with between 10 and 300 users. In its main customer base of further
and higher education institutions, bluQube is a market leader, with a 35% market share.
Oracle License Management Services clarified Symmetry’s embedded software license
agreement for Oracle Database and Oracle Application Server and simplified usage tracking
and reporting for bluQube. Symmetry decided to enter into a prepaid agreement with
Oracle for its embedded licenses. This would also enable the company to give new customers
and additional users immediate access to the software by avoiding the delay in applying for
licenses. Oracle License Management Services engaged with Symmetry’s technical team to
discuss the company’s strategy for re-engineering bluQube as a browser-based solution. As a
result, Symmetry has begun embedding Oracle WebLogic Suite into bluQube to deliver
seamless interoperability, greater scalability, and real-time integration with its customers’
heterogeneous back-end systems.
Symmetry’s embedded software license agreement with Oracle dated back to the late 1990s
and reconciliation relied on the company faxing usage declarations of all bluQube customers
and user numbers for each client. The company’s time-consuming internal tracking and
auditing systems, combined with a 10% year-on-year increase in revenue, made it hard to
maintain an accurate baseline of license usage. The Oracle License Management Services
partner services team worked with Symmetry to build a complete list of bluQube customers
and licenses purchased and showed the IT team how to streamline on-going monitoring and
reporting. Symmetry completed the review in two months with minimal impact on the
day-to-day workload of its technical staff. Symmetry now has a dedicated Oracle License
Management Services senior consultant who can provide future license guidance and
fast-track access to Oracle product development and technical teams.
Symmetry benefited from the Oracle License Management Services review to increase its
knowledge of Oracle’s licensing policies. The team’s partner-centric approach and
transparent processes increased the company’s understanding of license entitlements and
helped Symmetry build a strong foundation for optimizing license usage and management
in the future. Symmetry now plans to embed Oracle Business Intelligence Enterprise
Edition into future releases of bluQube to enhance reporting capability and give finance
professionals and decision-makers self-service access to timely business data.
Why Oracle
Symmetry wanted to streamline license management and reduce time spent on tracking and
reconciliation. The company also benefited from the Oracle License Management Services
review to gain greater insights into other Oracle products that could enhance bluQube and
help grow revenue and market share.
50
SYMMETRY
“The Oracle License Management Services consultants were professional, pragmatic, and
very commercially aware,” said Simon Kearsley, CEO, Symmetry. “The positive engagement
with them led us to embed Oracle WebLogic Suite into our product and select Oracle
Business Intelligence Enterprise Edition as the future reporting tool for bluQube. We will
approach Oracle first to meet all our new functionality needs.”
51
UNIVERSIDAD EAFIT
Oracle Customer:
Universidad EAFIT
Medellín, Colombia
www.eafit.edu.co
Universidad EAFIT Simplifies Compliance for
Licensing Hosted Student and Course
Administration Solution
Industry:
Education and Research
Annual Revenue:
Under $100 Million
Employees:
910 (full time) and 650 (part time)
Services
Oracle Partner:
Nexsys de Colombia
“Oracle LMS enabled us to navigate a complex license environment, encompassing
both in-house and third-party users, and streamline usage tracking and
compliance.”
–– Jose Fernando Acevedo, IT Manager, Universidad EAFIT
EAFIT University (Universidad EAFIT) offers 19 undergraduate degree courses, 49 graduate
certificate programs, 16 master’s degree courses, and three doctorate programs from its
campuses in Medellín and other cities in Colombia. It participates in interuniversity projects
worldwide, attracting professors, lecturers, and researchers from around the globe.
EAFIT University wanted to ensure that it was correctly licensed for Sistema Académico
Integrado (SAI), its Oracle-based student and course administration solution that is used
internally and offered as a proprietary hosted application to six other higher education
institutions. The university worked with Oracle LMS and Authorized Oracle LMS Partner
Nexsys de Colombia to conduct the assessment and build a robust framework for future
license tracking and compliance management.
www.nexsysla.com
Challenges
••
••
••
••
Understand the licensing implications of providing SAI, EAFIT’s integrated student and
course administration system built on Oracle Database and Oracle Application Server to
six other higher education institutions as a proprietary hosted solution
Grow revenue by offering SAI to more universities and additional education colleges in
Latin America while avoiding unintentional noncompliance with license rights for the
embedded Oracle technology
Correct any existing compliance shortfall, improve knowledge of license management, and
enforce tight control of Oracle software distribution and usage
Gain expert, impartial guidance on how to proactively ensure and maintain license
compliance to avoid risk of noncompliance and unbudgeted spend in the future
Solutions
••
••
••
••
Accepted proposal of Oracle License Management Services (Oracle LMS) to reassess Oracle
Database and Oracle Application Server licenses in light of the increase in user numbers
for SAI following its provision to additional educational institutions
Used the services of Authorized Oracle LMS Partner Nexsys de Colombia, experts in
conducting license assessments using Oracle’s scripts and tracking tools, to provide advice
on how to conduct the review rapidly and efficiently
Used Oracle LMS scripts and automated monitoring tools to capture SAI usage data for
faculty heads, course managers, and student administrators at EAFIT
Leveraged the nonintrusive collection and discovery methodologies developed by Oracle
LMS to minimize impact of the assessment on IT team’s ability to carry out day-to-day
activities and support users
52
UNIVERSIDAD EAFIT
••
••
••
••
Benefited from expertise of Oracle LMS to improve understanding of Oracle’s licensing
policies, optimize use of existing licenses, and make informed procurement decisions on
future IT spend to maximize benefit of Oracle software assets to the university
Purchased additional licenses required to roll out SAI to an additional six higher-education
establishments
Made decision to upgrade to Oracle WebLogic Server to guarantee maximum availability,
unrivalled scale-out capabilities, streamlined management and unbreakable security for
SAI, following recommendations of Oracle LMS
Worked with Oracle LMS and Nexsys to build a robust framework for future license
tracking and compliance management to support continuous growth of SAI and its wider
promotion to higher education establishments in Latin America
Partner
Nexsys de Colombia, an Authorized Oracle LMS Partner, conducted the assessment with
input from an Oracle LMS Consultant. The resulting expertise in Oracle’s license
management and monitoring processes simplified the complexities of tracking usage across
EAFIT’s in-house and hosted environments.
“License management is a time-consuming task,” said Jose Fernando Acevedo, IT manager,
Universidad EAFIT. “Nexsys’ customer-centric approach made the assessment as
unobtrusive as possible while giving us the skills to streamline license management as we
increase our customer base for SAI.”
53
VALLE REDONDO S.A. DE C.V.
Oracle Customer:
Valle Redondo S.A. de C.V.
Mexico City, Mexico
www.valleredondo.com
Industry:
Consumer Goods
Annual Revenue:
Valle Redondo S.A. de C.V. Tracks Software
Usage and License Management More Easily
“The Oracle License Management Services engagement showed us how to integrate
software usage tracking seamlessly into our day-to-day business and how to
capitalize on our JD Edwards EnterpriseOne assets to manage our continuing
expansion.”
–– Edgardo Fuentes, Systems Manager, Valle Redondo S.A. de C.V.
Under $100 Million
Services
Valle Redondo S.A. de C.V. is one of Mexico’s largest producers of juices, nectars, wines, and
ciders under its own labels and a leading manufacturer of in-house-label, fruit-based
beverages for several retailers. The company owns 700 hectares of vineyards and has the
capacity to process 35,000 tons of fruit each year. Valle Redondo brands, including Smile,
Confrutta, Good 4 you, Happy Day, and Tree Top are exported to the United States, Central
America, Asia, and the Caribbean.
As Valle Redondo grew, its JD Edwards EnterpriseOne solutions, deployed a decade before,
was on increasingly used to manage sales, accounting, financials, purchasing, inventory
management, manufacturing, and quality control. Meanwhile, Oracle’s purchase of JD
Edwards had produced changes in the licensing model, introducing additional complexity
in reconciling software usage with license entitlements. Without dedicated resources to
monitor use of its JD Edwards assets as it expanded, Valle Redondo had underestimated its
licensing requirements.
Oracle License Management Services engaged the services of one of its partners, who trained
Valle Redondo’s IT team how to use Oracle’s data collection tools to track and capture usage
activity. The engagement spanned four months and had little to no impact on the IT team’s
ability to support business users. While initial findings revealed that user numbers had
increased from 30 to 150 since implementation, Oracle License Management Services’
tracking scripts enabled the IT team to identify user duplication, reducing the actual
number of users to 77. Valle Redondo purchased the additional licenses where needed and
regained compliance.
During the engagement, the Oracle LMS partner provided Valle Redondo with an in-depth
understanding of Oracle’s licensing policies and how they apply to the company’s technology
environment. The partner also supplied guidance on best-practice, software asset
management and helped Valle Redondo set up continuous, pro-active usage tracking.
Assigning licenses to new users has become part of the company’s on boarding process, and it
now assigns licenses to others within the organization that are freed up when employees
leave. The IT team can now also plan future software purchases proactively and in the most
cost-effective way.
Since the engagement, Valle Redondo has purchased additional licenses for Oracle Database
management options to automate system administration and optimize database performance.
The company is also planning to extend its use of JD Edwards EnterpriseOne and leverage
its full functionality to realize maximize value from its investment.
54
WASHINGTON COLLEGE
Oracle Customer:
Washington College
Chestertown, Maryland
www.washingtoncollege.edu
Industry:
Education and Research
Annual Revenue:
Employees:
500
Services
• Oracle Database, Enterprise Edition
Washington College Ensures Database License
Compliance, Gains Support, and Opens New
Opportunities to Leverage Technology for Campus
Research
“With Oracle License Management Services, we ensured we were in compliance
with our software, gained support, and opened up opportunities to use Oracle
Database in new ways to support research projects across the institution. Working
directly with Oracle, we have a true partner helping make sure we take advantage
of all the services available to us.”
–– Billie Dodge, Chief Information Officer, Washington College
Washington College is a liberal arts and sciences college on the Eastern Shore of Maryland.
With a student population of 1,400, Washington College is the only institution with
permission from George Washington to use his name. Its heritage as the first college of the
new nation lives on today in Washington College’s commitment to educating confident
citizen leaders, poised to make the world a better place.
Washington College was running two critical systems—its Blackboard learning
management system and its CS Gold campus ID card system—on Oracle Database
Enterprise Edition. The college had contracted its use of Oracle Database through a
third-party provider that was not leading the college in the right direction, as the
institution was not in compliance with its licenses, which could ultimately lead to support
and performance issues with the systems that the college relied on daily to provide service to
students, faculty, and staff.
Washington College connected with Oracle License Management Services to rectify the issue.
Working closely with a senior license consultant from Oracle, the college completed a
successful licensing audit and ensured that it had the right license in place—enabling the
institution to license the database out to users to support additional projects, like research
initiatives.
Why Oracle
“We’re a small institution and funding is limited. I was truly happy to have a direct Oracle
relationship. I could have had so much more support and help had I originally worked
directly with Oracle to manage my licenses. Our representative from Oracle License
Management Services was wonderful. She took the time to listen and followed through right
to the very end, connecting us with our new Oracle representative, with whom we also have
a great relationship,” said Billie Dodge, chief information officer, Washington College.
55
WORLDPAY
Oracle Customer:
WorldPay
London, United Kingdom
www.worldpay.com
WorldPay Controls Costs and Ensures
Compliance Using Best Practice for Software
Asset Management
Industry:
Financial Services
Employees:
1,000
Services
“Oracle License Management Services’ expertise and knowledge helped us to
understand the nuances of software asset management. We now have a clear plan
that will help us to control costs and remain compliant as our organization grows.”
–– Roger Armorgie, Head of Delivery Service, WorldPay
A global payment processor, Worldpay has operations in more than 40 countries and
processes millions of online payments every day. It provides a range of payment services to
business customers of all sizes from small firms to large, multinationals, including online,
mail order, face-to-face, and regular payments.
WorldPay was divested from the Royal Bank of Scotland (RBS) in 2010. As a young
organization, it needed to set up an entirely new IT environment, source service providers,
and establish rigorous processes and controls to support its rapid growth.
Oracle License Management Services assisted WorldPay with establishing best-practice
software-asset management processes and procedures to help manage its software estate. The
processes follow the Information Technology Infrastructure Library (ITIL) best practice to
ensure good governance and control over licenses for the rapidly-growing payment-services
organization. WorldPay has gained control over its growing software estate, helping to
reduce the cost of ownership, ensure license compliance, and manage risk related to software
licensing.
Why Oracle
Oracle License Management Services offered a software asset management service tailored to
WorldPay’s unique requirements as a newly developed site. An asset management consultant
worked collaboratively with WorldPay and other consultants employed at WorldPay to help
establish new software asset management procedures and to jointly produce templates and
documents. Oracle focused on helping WorldPay to establish the most appropriate approach
to software asset management, combining outsourcing to a third-party supplier while
retaining a layer of in-house expertise.
“Oracle License Management Services brought valuable knowledge and experience to help
us understand what our organization needs. We now have best practices in place for software
asset management and are in a much stronger position as our organization grows,” said Ben
Langley, change and configuration lead, WorldPay.
56
ZUGER KANTONSSPITAL AG
Oracle Customer:
Zuger Kantonsspital AG
Baar, Switzerland
www.zgks.ch
Zuger Kantonsspital AG Retrieves Patient Data
Rapidly and Cost-Efficiently, Optimizes Technology
Investment
Industry:
Healthcare
Annual Revenue:
“Many companies are not compliant in the area of IT licenses. We did not, however,
want to run the risk of doing a software project and not being compliant. Our
engagement with Oracle License Management Services was a very positive and
efficient experience. Unlike our experiences with other software vendors, we were
treated like partners.”
–– Ruedi Häberli, CIO, Zuger Kantonsspital AG
Employees:
850
Services
• Oracle Database,
Standard Edition One
Zuger Kantonsspital AG has been serving the healthcare needs of the Swiss canton of Zug
for more than 155 years. It provides surgical, medical, and gynecological care, as well as
intensive care, diagnostics, radiology, and emergency medical services. Every year, the
hospital treats approximately 9,600 inpatients and 44,000 outpatients.
Challenges
••
• Oracle WebLogic Server
••
••
••
Manage medical and patient information for more than 50,000 inpatients and outpatients
each year, efficiently and cost-effectively
Enable hospital personnel to electronically access accurate medical and patient information,
where and when it is needed
Establish cost-effective, long-term archiving, while enabling rapid retrieval of patient
information, such as medical history, diagnostic findings, and tests
Reduce IT and institutional risk by ensuring compliance with Oracle licensing agreements
Solutions
••
••
••
••
••
••
••
Engaged Oracle License Management Services to assess and determine optimal usage of
Oracle Database, Standard Edition One within the scope of the hospital IT and archiving
systems
Gained better understanding of Oracle license entitlements, leveraging Oracle License
Management Services’ unbiased expertise to ensure that the hospital optimizes its Oracle
investment without infringing on license entitlements
Deployed Oracle Database, Standard Edition One as a highly available and secure data
foundation for business-critical medical and patient information, accessed by each hospital
staff member through single sign-on
Used Oracle WebLogic Server to retrieve archived information to the hospital information
system without the need to keep required data permanently in online mode, reducing IT
costs
Stored multiple diagnostic findings in the hospital’s archiving system, fulfilling the legal
requirement to produce and store tamper-proof, mandatory medical documentation
Enabled physicians to accelerate report creation with automated systems, allowing them to
spend more time with patients
Ensured that expert information generated by numerous medical systems will be available
for analysis and comparative findings at any time in the future
57
ZUGER KANTONSSPITAL AG
••
Eased management of software assets through a per-processor, Oracle Database license,
eliminating the need to count and license database users
Why Oracle
“We consider Oracle Database to be the world’s leading database and would not use
anything else as a foundation for our information and archiving systems. Combined with
Oracle WebLogic Server to retrieve archived information quickly and cost effectively and
Oracle License Management Services’ assessment to optimize our Oracle investment, we
have established the perfect framework to help the hospital meet the healthcare needs of the
canton’s population,” said Ruedi Häberli, CIO, Zuger Kantonsspital AG.
58
Oracle Corporation
Worldwide Headquarters
500 Oracle Parkway
Redwood Shores, CA
94065
U.S.A.
Worldwide Inquiries
Phone
+1.650.506.7000
+1.800.ORACLE1
Fax
+1.650.506.7200
oracle.com
C00000-00
Copyright © 2014, Oracle. All rights reserved. Published in the U.S.A. This document is provided for information purposes only,
and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject
to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions
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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
07000000

INFORMATION FOR SUCCESS License Management Services - Customer Reference Booklet November 2014

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