School Dude-IT Direct - Camden City Public Schools

SchoolDude - IT Direct
User Guide
Requesters
Camden City School District Office of
Technology
Phone: 856-966-2000 ext 79000
Email: [email protected]
Requester Procedure
SchoolDude / IT Direct is where you as a Requester will go to make all of your new
Technonolgy incident requests. Your account will be created automatically upon
completion of your first incident request.
If you are a new Requester (you have never submitted a SchoolDude / IT Direct
request before), follow these steps to create your first incident and set up your
account as a Requester:
1. Click here to access SchoolDude / IT Direct
You will be taken to the MySchoolBuilding.com login page for The Camden City
School District. This link will also be posted on the bottom of the CCSD
homepage. Once at the login page, you will see the school district logo in the
upper left-hand corner.
2. Enter the email address that was assigned to you by the school district
and select submit (Ex. [email protected])
You will now be taken to the requester demographic page. Here, you will be
required to enter your first name, last name and verify your email address.
Additional fields will be provided for phone, pager and cellular numbers but
they are optional. Once completed select Submit.
See below:
The note at the bottom of the page serves as a reminder that new user
information will not be saved until after the first request is submitted.
3. At the next screen select the IT Request tab at the top of the page.
4.
The next screen that you see will be the Camden City School District's
SchoolDude / IT Direct incident creation page.
Complete all of the required fields as noted by red checks.
Required Fields
Step 1 phone number
Step 2 location and area / room number
Step 3 Select a problem type by clicking on the icon next to the description
Step 4 Enter a brief description of the problem
Step 5 Enter "helpdesk" as the password for all SchoolDude / IT Direct incident requests
5. Once you submit the incident, you will see a confirmation screen that
lists the details of the incident that you just created.
This completes the incident creation process. To enter another incident, repeat
step 1 from above and proceed through the complete process.