SON HN7700S Rev E 120606
Transcription
SON HN7700S Rev E 120606
Sonic (SOH) HN7700S New Site and PES Conversion Installation Specification Revision E 12/06/06 Hughes Network Systems 11717 Exploration Lane, Germantown, MD 20876 Tel: (301) 428-5500 Fax: (301) 428-5959 Revision E 12/06/06 SOH HN7700S Installation Specification Copyright © 2006 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland, 20876. Hughes Network Systems has made every effort to ensure the correctness of the materials in this document. Hughes Network Systems shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose. Trademarks Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems, LLC. All other trademarks contained in this document are the property of their respective owners. Scope of Document This installation specification is not intended to be an all-inclusive document. Rather, it is only to be used to identify to the installer those installation-related items that are specific to the customer. In order to keep this document concise, installation-related issues that are general in nature are not covered in this document. While every attempt is made to ensure the accuracy of this specification, some information in this document may change without notice. It is the installer’s responsibility to ensure that they verify, and have, current information regarding a specific site. If you discover errors within this document, contact Joe Callow at [email protected] or (301) 601-5811 for additions or changes. Provide the specification title, page number, section number, and error in question. If practical, provide a viable solution to rectify the error. Notice of Proprietary Information This document and its contents are proprietary to the issuer and are intended solely for the contractual use of the issuer’s customers. This publication and its contents may not be reproduced or distributed for any other purposes without the written permission of the issuer. Revision History Rev Date A 11/04/06 Document Changes Initial release B 11/10/06 Additional AmiNET110 configuration parameters C 11/20/06 AmiNET110 Telnet Access Procedures and HN7700S Fallback Updater Process D 11/30/06 AmiNET110 Configuration Change E 12/06/06 Additional Telnet and Hyperterminal instructions i Revision E 12/06/06 SOH HN7700S Installation Specification Table of Contents 1 General Information ................................................................................................. 5 1.1 Supplier ............................................................................................................................. 5 1.2 Customer........................................................................................................................... 5 1.3 Coordination...................................................................................................................... 5 1.4 Scope ................................................................................................................................ 5 1.5 Background ....................................................................................................................... 5 1.6 Installer Support................................................................................................................ 6 1.7 Equipment ......................................................................................................................... 7 1.7.1 HN7700S™ Equipment for Conversion Sites ................................................................. 7 1.7.2 HN7700S™ Equipment for New Installation Sites .......................................................... 8 1.7.3 Customer Supplied Equipment ....................................................................................... 9 1.7.4 Contractor Supplied Equipment ...................................................................................... 9 1.8 Reference Materials.......................................................................................................... 9 1.9 Satellite and NOC Information ........................................................................................ 10 1.10 Antenna Polarization Adjustment.................................................................................... 10 1.11 Hours of Installation Activity............................................................................................ 11 1.12 Site Scheduling ............................................................................................................... 11 1.12.1 Rescheduling............................................................................................................... 11 1.12.2 Cancellations............................................................................................................... 12 1.12.3 Site Manager Advisement ........................................................................................... 12 1.12.4 Installation Status Update Hotline Advisement ........................................................... 12 2 1.13 Non-Standard Installations.............................................................................................. 12 1.14 Phone Site Survey .......................................................................................................... 12 1.15 Cautions .......................................................................................................................... 12 Installation Requirements...................................................................................... 13 2.1 HN7700S Location.......................................................................................................... 13 2.2 Antenna Location ............................................................................................................ 13 2.2.1 New Site Locations........................................................................................................ 13 2.2.2 Conversion Site Location .............................................................................................. 13 2.3 De-Ice and De-Ice Electric .............................................................................................. 14 2.4 Point of Entry and Cable Installation............................................................................... 14 2.4.1 Point of Entry................................................................................................................. 14 2.4.2 Drip Loops ..................................................................................................................... 14 3 HN7700S Installation Procedure ........................................................................... 15 3.1 New Antenna and Mount Installation .............................................................................. 15 ii Revision E 12/06/06 SOH HN7700S Installation Specification 3.2 New IFL Cabling Instructions .......................................................................................... 15 3.3 Conversion Antenna Procedure...................................................................................... 15 3.4 Conversion IFL Procedure .............................................................................................. 15 3.5 HN7700S Installation ...................................................................................................... 16 3.6 HN7700S Commissioning Overview............................................................................... 17 3.7 Satellite-Based Commissioning ...................................................................................... 17 3.8 Ranging Rate Confirmation............................................................................................. 18 3.9 Cutover Procedure.......................................................................................................... 19 3.9.1 Conversion Sites ........................................................................................................... 19 3.9.2 New Sites ..................................................................................................................... 21 3.9.2.1 ORDERMATIC Point of Sale Install .......................................................................... 21 3.9.2.2 SRI – Sonic Point of Sale Install ............................................................................... 22 3.9.2.3 Flightware Point of Sale Install.................................................................................. 22 4 Sign-Off and Acceptance Testing ......................................................................... 23 4.1 Conversion & New Site LAN1 Testing Procedure .......................................................... 23 4.2 Sign-Off Procedure ......................................................................................................... 23 4.3 Fallback Procedures ....................................................................................................... 24 4.4 Incomplete Installations .................................................................................................. 24 4.5 IVR Completion............................................................................................................... 24 4.6 Clean Up ......................................................................................................................... 24 Appendix A – AmiNET110 ............................................................................................ 25 SONIC TV............................................................................................................................... 27 AmiNET110 Configuration...................................................................................................... 27 Appendix B – New Site IP Addressing ........................................................................ 29 Windows 95 / 98 / ME ............................................................................................................ 29 Windows NT ........................................................................................................................... 31 Windows 2000 / XP ................................................................................................................ 33 Appendix C – HN7700S Fallback Updater Instructions ............................................. 35 List of Figures Figure 1. 1-meter antenna feedhorn orientation........................................................................... 11 Figure 2. Indoor and outdoor diplexer connections ....................................................................... 16 Figure 3. HN7700S Ranging Statistics.......................................................................................... 18 iii Revision E 12/06/06 SOH HN7700S Installation Specification List of Tables Table 1. Contacts ............................................................................................................................ 5 Table 2. Conversion site equipment ................................................................................................ 7 Table 3. New site equipment ........................................................................................................... 8 Table 4. Cables for use with domestic satellites with rates 5 Msps and greater............................. 8 Table 5. Satellite information ......................................................................................................... 10 iv Revision E 12/06/06 SOH HN7700S Installation Specification 1 General Information 1.1 Supplier Hughes Network Systems, LLC. (Hughes) 1.2 Customer Sonic Drive-In (SOH) 1.3 Coordination Table 1. Contacts Hughes Program Manager: Glen Krauskopf (301) 601-7466 [email protected] Hughes Order Administrator: Carolyn Valanidas (301) 428-5748 [email protected] Hughes Program Engineer: Andri Sunjaya [email protected] Hughes Customer Services: (866) 889-3234 Sonic Program Manager Johann Stoessel (405) 249-8055 [email protected] Sonic Technical Contact: Josh Green (405) 822-4864 [email protected] Sonic Help Desk 7 am – 11 pm CST (888) 282-4392 Sonic Help Desk 1.4 Scope This document defines the requirements and instructions for upgrading the current MMV VSAT equipment to the HN7700S at Sonic Drive-In locations throughout the United States. This installation document will also describe the installation process of a HN7700S system at new locations. 1.5 Background Sonic is based in Oklahoma City, OK, with approximately 3200 drive-in locations throughout the United States. 5 Revision E 12/06/06 SOH HN7700S Installation Specification 1.6 Installer Support Several organizations will be available to the VSAT installer for support: Hughes Customer Services, the Sonic Help Desk and Hughes Regional Installation Manager or Installation Administrator. If there are problems in the following areas, contact: Hughes Customer Services at (866) 889-3234 Hours of Operation 24 hours 7 days a week • HN7700S configuration and connections • Antenna pointing • Network problems and connectivity • Satellite Based Commissioning (SBC) • Cross Polarization (Auto and Manual) • Equipment out of box failures • Windows IP addressing Sonic Help Desk: (888) 282-4392 • Acceptance testing • Sign-off procedure Hughes Regional Installation Manager or Installation Administrator for the geographical area in which the site is located: • Equipment not received • System Addressing not received • Special circumstances–Non-standard installations, site unsafe, equipment inaccessible, pole mount required, no room for additional system components • Installation rescheduling – for any reason • Safety incident reporting • Installation failures • Site access 6 Revision E 12/06/06 SOH HN7700S Installation Specification 1.7 Equipment Note: While every attempt is made to ensure the accuracy of these listed parts, some part numbers and quantity required may change without notice. Always refer to your work order to ensure that you have current part numbers regarding a specific site. 1.7.1 HN7700S™ Equipment for Conversion Sites Table 2. Conversion site equipment Hughes Part Number Description Quantity 1500138-0005 HN7700S 1 1037099-0001 2.0 Watt OSIRIS-TG RFU 1 1037280-0002 AmiNET110 device 1 9003769-0039 Male N-connector to Female F-connector Adapter 9006284-0010 F-connector kit for Type I IFL cable (2 sets per site) As needed 9006284-0009 F-connector kit for Type III IFL cable (2 sets per site) As needed 9200358-0004 2.88” to 2.38” Antenna Mast Adapter (for new antennas) As needed 9200515-0001 Replacement Feedhorn Rectangular Window for 1.0M Antennas As needed 9200515-0002 Replacement Feedhorn Window for 39° Round Feedhorn on 1.2M Antennas As needed 9200515-0003 Kit, 1oz. tube of adhesive and 10 rubber bands or use GE Silicone II Household Glue, clear As needed 1033270-0001 Diplexer Kit 2 1036573-0001 DC Block 1 9011998-0001 8 port Ethernet Hub 1036888-0001 or 9007475-0032 9008168-0002 For Fallback As needed Jade Chassis Shelf Kit or alternate 1 Blue 25 foot Ethernet straight-through cable 2 7 Revision E 12/06/06 SOH HN7700S Installation Specification 1.7.2 HN7700S™ Equipment for New Installation Sites Table 3. New site equipment Hughes Part Number Description Quantity 1500138-0005 HN7700S 1 1035817-0001 2.0 Watt Pure OSIRIS RFU 1 1037280-0002 AmiNET110 device 1 1034863-0001 0.98m DIRECWAY-SP Antenna, Ka Ready See W/O 1035788-0001 0.98m Anti-ice Ku/Ka-ready upgradeable antenna See W/O 1034864-0001 1.2m DIRECWAY-SP Antenna, Ka Ready See W/O 9011386-0002 4X4 NPM w/pad, Ka-Ready for 0.98m antennas, 2.38” See W/O 9012417-0001 6.5X6.5 NPM w/pad, Ka-Ready for 1.2m, 2.88” mast See W/O 9011998-0001 8 port Ethernet Hub See W/O 1036888-0001 or 9007475-0032 9008168-0002 1 Jade Chassis Shelf Kit or alternate Blue 25 foot Ethernet straight-through cable 2 Table 4. Cables for use with domestic satellites with rates 5 Msps and greater Vendor Part Number Max length (in feet) Plenum Commscope 5781 276 no Commscope 5781 / Dual 5782 276 no Commscope 5729 276 no Commscope 5773 276 no Commscope 0132K or 0132V 120 yes Laser LSC741 (RS&I) 222 no Laser LSC751 (RS&I) Dual LSC741 222 no Perfect 10 ULPVRG6SCBLK 182 no Perfect 10 ULPVRG6SCDUAL 182 no Perfect 10 ULPVRG6SCQUAD 231 no Perfect 10 ULPVRG6SCDLQD 231 no Vextra V621 259 no Vextra V2621 259 no Vextra V2621GW 259 no Belden 1829AC 249 no Belden 1841AC 249 no Commscope 5906 / RG11 393 no Commscope 2287K / RG11 302 yes 1010807-0001 98 yes 1010810-0001 104 no 1010809-0001 296 yes 1010812-0001 414 no LDF4-75A 796 no FDF4RN-75A 796 fire retardant 8 Revision E 12/06/06 SOH HN7700S Installation Specification 1.7.3 Customer Supplied Equipment No customer-supplied equipment is required. 1.7.4 Contractor Supplied Equipment • Surface-mount cable raceway (such as Wiremold or Panduit). Fish the IFL and data cables through the wall; otherwise use surface-mounted cable raceway to hide the cables from view. Do not dangle the IFL from the ceiling or wall in the manager’s office or back room. • Red (receive) and blue (transmit) electrical tape for labeling IFL cables. • Weather Tape or Vapor Wrap is required for ALL outdoor fittings. • Ground antenna and IFL cable(s) in accordance with the FSB. Use the proper outdoor enclosure at the conversion sites. • Sufficient ballast for Non-Penetrating Roof Mounts in accordance with Hughes guidelines and the Version 1.2.0 Ballast Calculation Tool (Hughes P/N 1036398-0001). • Maintenance cable between laptop and MMV (in case of fallback) • Ethernet Cross-over cable to configure the AmiNET110 device. 1.8 Reference Materials This section provides a list of documents and Internet URLs which may be required, in addition to this installation specification, for the successful completion of the HN7700S installation. • HN7700S Installation Guide 1037072-0001 Rev. B • HN7700S User Guide 1037073-0001 Rev. A • HN7700S Supplemental User Guide 1037075-0001 Rev. A • FSB 1180B Replacing Rectangular and Round Feedhorn Windows • FSB 050518_01C - HNS Broadband Requirements for RG-6 and RG-11 IFL Cable Connectors, Ground Blocks and Ground Block Location • FSB 050524_01A - Standing & Raised Seam and Corrugated Roof Build-Up Procedures • FSB 1196B – IFL Cable and Connectors • FSB 1059K – DIU Configuration Editor • http://elearning.HughesNet.com/Login/index.asp • Ballast Calculation Tool Hughes P/N 1036398-0001 • HN7KFU_53028.exe file – HN7700S Fallback Updater • Latest SBC Configuration File 9 Revision E 12/06/06 SOH HN7700S Installation Specification 1.9 Satellite and NOC Information All sites will be commissioned on HRZ1 (127° West) on the North Las Vegas NOC. Table 5 provides the general satellite and NOC parameters needed for Satellite-Based Commissioning. The complete satellite pointing information, including transponder information will be downloaded during the commissioning process. There must be an unobstructed line-of-sight to the satellite as well as the full satellite arc (83ºW to 127ºW). Verify that trees (growing or bare) and future buildable lots will not obstruct the line-of-sight. Report any line-of-sight problems or obstructions to the appropriate Hughes Installation Manager. Table 5. Satellite information Satellite Data Satellite: Horizons 1 Location: 127º West Transponder: 6 Ku-band L-Band Frequency: 1070 MHz Symbol Rate: 30 MSps Receive Polarization: Vertical (90º) Transmit Polarization: Horizontal 22kHz Tone: Off Freq. Band/Modulation: Ku-Band - BPSK DVB Mode: DVB-S2-ACM DVB Program Num(User Data): 20500 DVB Program Num(DNCC Data): 0 1.10 Antenna Polarization Adjustment All HughesNet™ installer software calculates the polarization for use with antennas that use the Pure ISIS or Pure OSIRIS RFUs. A polarization adjustment will be needed for antennas with TG-style radios. For 1.0m rectangular antennas: The vertical polarization offset is set on the RFU by setting the polarization on the RFU rings to ±90° degrees. The polarization value calculated from the installer software must be multiplied by -1 and then adjusted by rotating the antenna. The feedhorn must always be vertical with respect to the long axis of the antenna. See Example and Picture Below. All feedhorns on 1.0m antennas must be installed as shown in Figure 1. For round antennas that use the TG-style RFUs: Compute the correct polarization value by multiplying the value from the HN installer software by -1 and then adding or subtracting 90 degrees. See Example Below. Polarization Adjustment for Enterprise Antennas Example for 117.1W 33.5N on 127º HZ1 Conversion Method Computed Polarization from DW software Multiply by -1 Convert to Vertical Polarization ±90° Final Value 10 Vertical Polarization TG-style RFU 1.0m Rect. 14.6 14.6 -14.6 -14.6 75.4 Set RFU to 90º 75.4 -14.6 Revision E 12/06/06 SOH HN7700S Installation Specification Figure 1. 1-meter antenna feedhorn orientation 1.11 Hours of Installation Activity Installation hours will be on a store by store basis. Discuss this with the POC on your initial contact. Schedule an installation time with the Site Contact. If you cannot make any scheduled site visit due to uncontrollable factors (such as traffic or weather) you must immediately contact the Site Contact and Hughes Installation Manager to reschedule. 1.12 Site Scheduling All work order activity must be tentatively scheduled through the Consumer and Commercial Installation Portal (https://dwayinstalls.hns.com/start/login.jsp) within 24 hours of notification on Web Site of work order issuance. Confirmed schedules must be entered in portal the Wednesday prior to the confirmed scheduled week. Additionally, the installer must reconfirm installation with the Point of Contact 24-48 hours prior to the site visit. Contact the managing partner or store manager when scheduling an install. Talking to an employee will not suffice. 1.12.1 Rescheduling In the event that it is necessary to reschedule an installation appointment for any reason, you must notify the Point of Contact in advance to establish mutually acceptable arrangements. This must be accomplished at the earliest possible time. You also need to update the Consumer and Commercial Installation Portal (https://dwayinstalls.hns.com/start/login.jsp) immediately upon reschedule. If, after three attempts, you are unable to reschedule with the Point of Contact, notify the Hughes Regional Installation Manager. Only reschedule a site for an earlier date if it has been approved by the Point of Contact. Rescheduling for a date later than the original installation date must be approved by the Hughes Regional Installation Manager. 11 Revision E 12/06/06 SOH HN7700S Installation Specification 1.12.2 Cancellations In the event you are unable to keep any scheduled appointment due to uncontrollable factors (weather, traffic, etc.) you must immediately contact the Point of Contact and the Hughes Regional Installation Manager to reschedule the appointment. Additionally you must reschedule in Vantive and select the correct reason code that fits the issues regarding the reschedule. 1.12.3 Site Manager Advisement Briefly explain the installation process with the POC. Walk through the building with the customer to identify equipment placement and potential installation issues. The POC should clearly understand the satellite installation process. Notify the POC of any issues that may impact the installation. Contact the Point of Contact to gain access to the roof or locked rooms. 1.12.4 Installation Status Update Hotline Advisement Call the Installation Status Update Hotline (IVR) at 1-888-827-9758 to log your on site arrival. Follow the prompts to update your on site activity. This must be done immediately after walk through with Point of Contact. Finally, you must also log your departure when you leave the site. 1.13 Non-Standard Installations Non-standard work should not be performed that would result in non-standard charges outside of this specification without prior approval of your Hughes Regional Installation Manager. 1.14 Phone Site Survey Review the Hughes Site Readiness Guidelines questionnaire with the customer contact when you call to confirm the installation schedule. This questionnaire will help you determine building type, antenna mounting options, and length of cable runs. Most aborted installations can be avoided by obtaining the necessary information before arriving at the site. This document can be downloaded from the Consumer and Commercial Installation Portal (https://dwayinstalls.hns.com/start/login.jsp) under Technical Info/Documentation → Documents → Site Readiness Guidelines. If, while reviewing the questionnaire, you determine the site is likely a "non-standard" installation, contact your Regional Installation Manager or Administrator for survey authorization. 1.15 Cautions • Installers are NOT ALLOWED INSIDE THE FOOD PREPARATION AREA during the peak lunch time. Coordinate with site manager. Installation cannot interfere with food preparation and customer service. • Never block the Drive-In (or the car stall) area. • Do not pre-commission the HN7700S. • Do not make any new IFL points of entry. • Prior to starting any work, and during the initial arrival inspection, verify LOS, and then spray the existing antenna pointing mechanisms with a spray lubricant/rust inhibitor. • Grounding will still need to be done to the single, diplexed IFL cable. At the conversion sites, use an outdoor enclosure at the POE so it will NOT be necessary to work over the inside food prep areas. • IMPORTANT NOTE: The OPI device can NOT be used to re-point with. Use either a ‘BirdDog’ or take the HN7700S and your laptop to the antenna area. 12 Revision E 12/06/06 SOH HN7700S Installation Specification 2 Installation Requirements 2.1 HN7700S Location 2.1.1 Conversion Sites: 1. Place the HN7700S in the same location as the existing MMV equipment. Use the Jade Chassis Shelf Kit (Hughes p/n 1036888-0001) or substitute (900745-0032), as necessary. Also put in place the AmiNET110. 2. Ensure that the location allows for good air movement and proper ventilation around the HN7700S for adequate cooling. 3. Conceal excess wiring and cables in the ceiling or coil neatly and place out of the way. 2.1.2 New Sites: 1. Mount the HN7700S in the Manager’s office using the Jade Chassis Shelf Kit (Hughes p/n 1036888-0001). 2. Put the AmiNET110 in place. 3. Ensure that the location allows for good air movement and proper ventilation around the HN7700S for adequate cooling. 4. Conceal excess wiring and cables in the ceiling or coil neatly and place out of the way. 2.2 Antenna Location 2.2.1 New Site Locations The antenna installation must comply with the following requirements: • Keep the antenna out of sight from the customer areas, as much as possible. • Place the mount as close to the IFL point of entry as possible in order to reduce the exposed length of IFL. • Ensure that placement of the mount allows three (3) feet of clearance from any and all serviceable equipment on the roof, if possible. Make sure all access to all service boxes or panels and doors or roof hatches are not restricted by the placement of the antenna and mount. • It is preferable the antenna be placed in a location accessible by using a 12-foot ladder instead of special equipment (such as lift trucks, scaffolding, etc.). Installations where special equipment is required to reach the antenna must be individually approved by the Hughes Regional Installation Manager prior to installation. • If placing a non-penetrating roof mount at a site, you must clear the area where the antenna will be placed of stones, debris, etc., so as not to cause a foreign object to penetrate the roof membrane due to the weight of the mount. • There must be an unobstructed line-of-sight to the satellite as well as the full satellite arc (83ºW to 127ºW). Verify that trees (growing or bare) and future buildable lots will not obstruct the line-of-sight. 2.2.2 Conversion Site Location 1. This project will reuse the existing antenna unless the original antenna and/or mount is deemed unserviceable by the Installer. Prior to starting any work, and during the initial arrival inspection, spray the existing antenna pointing mechanisms with a spray lubricant/rust inhibitor. 2. Antennas should only be relocated if there is a better location for Line-of-Sight. Ensure that there will not be a future Line-of-Sight problem at the new antenna location. Call the Hughes Installation Manager if you have any questions. Verify LOS upon arrival, before starting any work. 13 Revision E 12/06/06 SOH HN7700S Installation Specification 3. Check all the outdoor equipment for safety, grounding, mechanical stability, sufficient ballast, proper POE and anything else that could affect satellite operation and safety. Bring the existing antenna in compliance with normal Hughes Quality Assurance guidelines. 4. Installers should carry a new 0.98m antenna with a NPM on their truck in case replacement is necessary. 2.3 De-Ice and De-Ice Electric Refer to site specific work order to determine if the site requires a de-iced antenna. De-icing antenna systems require an AC GFCI outlet that complies with the NEC and local electrical codes. The customer is responsible for installing the electrical outlet. 2.4 Point of Entry and Cable Installation No cables may be “dangled” from the ceiling to the equipment rack or cabinet. Use Wire Mold where needed to help ensure a clean professional installation. Always use screws with wire mold. No IFL will be ‘flown’ (suspended) between two structures. 2.4.1 Point of Entry When installing the IFL, use an existing Point of Entry (POE) such as pitch pockets or ventilation ducts. If no suitable POE is available, consult with the Hughes Installation Manager/Administrator before proceeding. A suitable option must be acceptable to the Principle Partner or POC. A vent pipe is not an acceptable point of entry. Use a product like “TremSEAL D” WHITE polyurethane sealant (Hughes P/N 9200529-0001) or a suitable alternative. 2.4.2 Drip Loops Drip loops are to be created where required. Some method of fastening the cable without damage shall be employed to maintain the drip loop’s proper bend radius and prevent cable movement. Use only black UV rated nylon cable ties outside. Adhesive backed “anchor devices” are not authorized to secure cables to surfaces unless additional support from screws is provided. Use properly sized clamps designed for supporting electrical and electronic cables. 14 Revision E 12/06/06 SOH HN7700S Installation Specification 3 HN7700S Installation Procedure Note: Spray a rust-penetrating lubricant like WD-40 on the antenna hardware as soon as you arrive on-site so that the antenna can be adjusted easily for maximum receive signal strength and Auto Cross Polarization. Verify LOS. Also, mark the antenna’s pointing positions (azimuth, elevation and polarization) prior to starting the conversion process. Marking the antenna’s position will help reposition the antenna in the event that the PES system will need to be reinstalled. 3.1 New Antenna and Mount Installation 1. At new installations, install the antenna, RFU and mount in accordance with Section 2.2. 2. Verify the polarization of the RFU and/or antenna. See Section 1.10 for instructions. 3.2 New IFL Cabling Instructions 1. Pull and terminate two new IFL cables from the antenna to the HN7700S location. Use an existing cable path unless a better option is available. 2. Install the grounding block inside the building per FSB_050518_01C. 3. Route and secure the new RG-6 cables. 4. Place the Outdoor Pointing Interface (OPI) inline with the receive IFL (if necessary). 5. Label the new receive cable with Red electrical phase tape and the transmit cable with blue tape. 3.3 Conversion Antenna Procedure 1. Notify the Point of Contact that the MMV system is going to be taken down during the conversion/re-point. 2. Turn off the MMV system and remove it from its location. Remove any associated equipment. 3. Disconnect the IFL cable from the Indoor and Outdoor equipment. 4. Replace the old RFU and install a new OSIRIS TG2 RFU (Hughes p/n 1035818-0002). 5. Reattach the feedhorn from the old RFU to the new one. Check the condition of the feedhorn cover and replace as necessary. 6. Verify the polarization of the RFU and/or antenna. See Section 1.10. 3.4 Conversion IFL Procedure 1. If the inside IFL cable is terminated with N-connectors, cut the N-connectors off and re-terminate it with F-connectors. Do not use any adapters inside or outside. RG-6QS cable will already have Fconnectors. Hughes Type I and Type III VSAT IFL cable will probably have N-connectors. The F-connector part number for IFL 1010810-0001 and 1010807-0001 is 9006284-0010 (set of 2 connectors). The F-connector part number for IFL 1010812-0001 and 1010809-0001 is 90062840009 (set of 2 connectors). These connectors are the hex type and will need crimp tool HCT-231. See FSB 1196B for instructions. NOTE: The use of the ground block will require a second set of the appropriate connectors. Use an appropriate outdoor enclosure near the POE. NOTE: You must mount the outside diplexer to the new RFU. There are mounting holes on the RFU and the necessary screws are in the kit. DO NOT LET THE DIPLEXER DANGLE BY THE CABLE. 15 Revision E 12/06/06 SOH HN7700S Installation Specification 2. Inside at the DW7700 location, add a DC block on the diplexer F-connector labeled “LNB Port Only”. Refer to Figure 2. OUTDOOR (When replacing RFU) To RFU SAT IN INDOOR To DW7700 SAT IN From RFU SAT OUT From DW7700 SAT OUT DC Block (HNS 9009855-0001 or HNS 1036573-0001) LNB L-Band Diplexer PORT (HNS 1032688-0001) ONLY TX L-Band Diplexer (HNS 1032688-0001) IDU LNB PORT ONLY IFL To/FromIDU TX IDU IFL To/From Antenna Figure 2. Indoor and outdoor diplexer connections 3. Inside at the DW7700 location, add a DC block on the diplexer F-connector labeled “LNB Port Only”. 4. Connect the diplexer F-connector labeled “IDU” to the F-connector on the IFL cable. 5. Connect the two short RG-6 jumper cables to the diplexer. 6. Connect the RG-6 jumper on the diplexer’s TX port to the Satellite Out F-connector on the DW7700. 7. Connect the RG-6 jumper from the DC block to the Satellite In F-connector on the DW7700. 8. Near the POE, either inside or outside (if the site has a weather-sealed Junction Box on the roof) cut and re-terminate the IFL cable with F-connectors and install the new grounding block and ground wire. 3.5 HN7700S Installation 1. Unbox and locate the HN7700S in accordance with Section 2.1. 2. Run the HN7700S FALLBACK UPDATER. This process is located in APPENDIX C. 3. Connect the IFL cable and power on the HN7700S. 16 Revision E 12/06/06 SOH HN7700S Installation Specification 3.6 HN7700S Commissioning Overview All HughesNet™ networks and the HN7700S support satellite-based commissioning which operates over the spacelink and does not require software on the installer’s laptop or a phone line. Satellite-based commissioning (SBC) will be described in this document because it is the preferred method to commission HughesNet™ products. The SBC procedure requires the installer’s laptop to have an Ethernet LAN port and Internet Explorer (IE). The commissioning process will include: 1. Connecting the installer’s laptop to the HN7700S LAN1 port. 2. Starting the commissioning process. 3. Re-pointing the antenna and peaking for the best satellite signal and cross-pole isolation. IMPORTANT NOTE: The OPI device can NOT be used to re-point with. Use either a ‘BirdDog’ or take the HN7700S and your laptop to the antenna area and using a section of dual coax, re-point, ACP and register the equipment. 4. Registering the equipment with the Network Operations Center. 5. Connecting the HN7700S to the customer’s POS device. 6. Confirming satellite connectivity. Configure your laptop’s Network Interface Card (NIC) to “Obtain an IP address automatically” so that DHCP will be enabled or configure your laptop with the following IP Address, Subnet Mask and Default Gateway: Installer’s Laptop IP Address: 192.168.0.2 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 This is needed before every installation. Failure to do this will result in the installer’s laptop not being able to communicate with the HN7700S. 3.7 Satellite-Based Commissioning Use the standard satellite-based commission process. Variations to that procedure are indicated below: • Make sure the latest SBC configuration file is loaded into the HN7700S. • All HN7700S sites must be installed with 2.0W radios. • For Sonic sites, select the SiteID_Registration from the Registration Server Selection page. • Record the LAN1 IP Address and Subnet Mask from the Site Parameters page during SBC. 17 Revision E 12/06/06 SOH HN7700S Installation Specification 3.8 Ranging Rate Confirmation 1. In order to verify proper spacelink operation, the rate at which the HN7700S ranges (adjusts power and timing) must be 512k Turbo Code 4/5 on this network. It may show 512 1/2 or even 2/3 on the Summary page. Check Ranging Stats. If is does not range to 512k TC 4/5, call Hughes Customer Services for support. Installer’s Laptop IP Address: Subnet Mask: Default Gateway: <LAN 1 IP address +3> 255.255.255.0 <LAN 1 IP address> 2. Verify the ranging rate by viewing the rate from the HN7700S’s Advanced Configuration and Statistics internal web page. Open Internet Explorer. In the Address Bar type http:// <LAN1 IP Address>/fs/advanced/advanced.html. It will display the HN7700S System Control Center screen. 3. Click on Ranging Statistics on the left menu. On the newly designed Advanced page, click on Installation and Ranging Stats. The following screen should be displayed. Figure 3. HN7700S Ranging Statistics 18 Revision E 12/06/06 SOH HN7700S Installation Specification 3.9 Cutover Procedure 3.9.1 Conversion Sites NOTE: When working with the store computer, it is extremely important that the POC be aware of what is happening, and that if you need to reboot the system you have verified that it will not affect the store’s ability to operate their sales system, time clock or other features within the store. The Point of Sale (POS) System and computer hardware setup will determine the type of connectivity to be made for each install. POC should have a document that describes which POS is installed. If POC doesn’t know the POS type or doesn’t have the document, Sonic Helpdesk can provide the information at 888-282-4392 option 1. Sites might have existing DSL or other broadband connection. If there is an existing hub, connect the LAN1 port of the HN7700S to the hub with a straight thru patch cable Hughes # 3002419-0010. If the existing hub is full, replace it with the 8 port hub. Possible Scenarios for locations with existing MMV LAN 1 and LAN 2 on the MMV in use. 1. First move the Ethernet cable that is in LAN 1 on the MMV to LAN 1 on the HN7700S. 2. Connect a new Ethernet cable LAN 2 on the HN7700S and connect it to port 1 on the new hub. 19 Revision E 12/06/06 SOH HN7700S Installation Specification 3. Then take the Ethernet cable that is in LAN 2 of the MMV and move it to the new hub. Connect the Aminet110 to this hub as well. LAN 2 from MMV to new hub Completed Setup Below LAN 1 on the MMV in use only. 1. Take the Ethernet cable from LAN 1 of the MMV to LAN 1 of the HN7700S. 20 Revision E 12/06/06 SOH HN7700S Installation Specification 2. Plug the AMINET110 into LAN 2 on the HN7700S. Completed Setup Below 3.9.2 New Sites ONLY COMPLETE ONE OF THE FOLLOWING THREE SECTIONS IF THIS IS A NEW STORE THAT DOES NOT HAVE AN EXISTING MMV. NOTE: You will only need to complete ONE of the following three sections – ORDERMATIC SRI – Sonic POS FLIGHTWARE After the computer configuration section, please continue with section 4.1.4 SONIC RADIO section and SONIC TV, if applicable. 3.9.2.1 ORDERMATIC Point of Sale Install You will need to configure the TCP/IP portion of the network card with address information specific to the Site. If you need more information about how to configure TCP/IP, please see Appendix A. 21 Revision E 12/06/06 SOH HN7700S Installation Specification 3.9.2.2 SRI – Sonic Point of Sale Install In locations with Sonic POS, computer connectivity should be tested with the installer laptop. Once the connectivity is verified (access to sonicpartnernet.com) the cable should be left coiled and reported to the Sonic Helpdesk at 888-282-4392 option 1. Sonic will complete connectivity of the PC. This is a special needs configuration and requires too many details to include in this document. Sonic Helpdesk will follow to complete PC configuration and installation of Internet services. 3.9.2.3 Flightware Point of Sale Install In locations with Flightware, computer connectivity should be tested with the installer laptop. Once the connectivity is verified (access to sonicpartnernet.com) the cable should be plugged into the store’s PC NIC and reported to the Sonic Helpdesk at 888-282-4392 option 1. This is a special needs configuration and requires too many details to include in this document. Sonic Helpdesk will follow to complete PC configuration and installation of Internet services. 22 Revision E 12/06/06 SOH HN7700S Installation Specification 4 Sign-Off and Acceptance Testing 4.1 Conversion & New Site LAN1 Testing Procedure 1. Connect your laptop to the HN7700S LAN 1 port to verify connectivity. 2. Configure your laptop’s Network Interface Card (NIC) to the private static IP addresses assigned by SONIC. Installer’s Laptop IP Address: Subnet Mask: Default Gateway: Ex: Store 1234 - 10.12.34.100 10.12.34.103 255.255.255.128 10.12.34.100 Lan1 + 3 255.255.255.128 10.12.34.100 3. Open a DOS Command Prompt window: • For Windows 98SE/Me, click Start → Run and then type command <ENTER> • For Windows 2000/XP, click Start → Run and then type cmd <ENTER> 4. From the DOS Command Prompt on the laptop, type “ping 204.194.125.9 –w 3000” from the C:\ prompt. 5. Verify that the 204.194.125.9 address responds with no losses. 4.2 Sign-Off Procedure Contact Sonic Helpdesk 888-282-4392 option 1, and report all items that are completed and any that are outstanding. Ask the POC or a store manager to verify that Sonic Radio (NOT SONIC TV) is being played through the speakers on the Patio, that Sonic TV (if applicable) is working properly, that Internet connectivity is working, and that PAYS is working. After the POC or a store manager has verified this Sonic Helpdesk will provide a ticket number for the install. The Help Desk will verify connectivity and provide a unique sign off number to the installer indicating that the installer was released. This sign-off number releases the installer from the site. The installer MUST record this sign off number in the Vantive notes field in order for payment to be authorized. Upon completion of the installation, the installer will leave a signed copy of the HughesNet Installation Reference Sheet with the Point of Contact indicating that the installation has been completed satisfactorily. The installer will keep a signed copy for their files at his/her home office. This must be made available to Hughes on request. 23 Revision E 12/06/06 SOH HN7700S Installation Specification 4.3 Fallback Procedures In the event that the conversion does not work, the site will need to be re-pointed back to the original satellite and the MMV reinstalled. The old RFU does not need to be re-installed. Using the HN7700S, you can use the SBC method to re-point the antenna. Once re-pointed, re-install the MMV. The parameters should still be functional in the MMV. Table 6 Fallback Satellite Information Satellite: Galaxy 10r Location: 123º West Transponder: 20 Ku-band L-Band Frequency: 1121 MHz Receive Symbol Rate: 10 MSps Receive Polarization: Horizontal Transmit Polarization: Vertical 4.4 Incomplete Installations 1. IMPORTANT: The installer is required to update the IVR at (888) 827-9758 to communicate the status of the incomplete installation. The installer will provide the Service Order Number listed on the service order as reference when logging in. 2. In the event that technical difficulties are encountered with the HN7700S installation, the installer is to follow the escalation processes and procedures per this specification. 3. If installer places a site on “Site Not Ready”, “Site Not Feasible” or “Customer Requested Cancel” with appropriate notes, he shall also notify the Hughes Installation Manager/Administrator via e-mail as to the conditions. 4.5 IVR Completion Call into the Installation Status Update Hotline (IVR) at (888) 827-9758 to log completion of site activity. Follow the prompts to close the work order through the Consumer and Commercial Installation Portal. 4.6 Clean Up Remove all shipping boxes, unused cables, etc. from the work area and dispose of properly. Remove all MMV equipment (DIU and RFU) and dispose of it off-site. Do not throw it away in the trash on-site. 24 Revision E 12/06/06 SOH HN7700S Installation Specification Appendix A – AmiNET110 25 Revision E 12/06/06 SOH HN7700S Installation Specification Connect the Composite Video cable to the back of the Amino box using the Audio Visual Out port and connect the Ethernet cable to the LAN port. Plug in the power cord, but do not apply power, yet. NOT USED Removed from the MMV, coming from their amplifier From the AmiNET110 Connect the RCA cables to the gender changer 26 Revision E 12/06/06 SOH HN7700S Installation Specification SONIC TV If a TV is present on site with audio/video connectors, connect RCA cables into the YELLOW (Video) and WHITE (Audio) female ends of the gender changer. Connect the other end of the RCA cable to the television. NOTE: If there is an RF Modulator found onsite, it is not to be removed or disturbed. AmiNET110 Configuration Procedures The TELNET method 1. To verify connectivity, connect your laptop to the new AmiNet110 LAN port (using a X-over cable). 2. Configure your laptop’s Network Interface Card (NIC) to the default IP address assigned to the AmiNET110, as follows: IP Address: Subnet Mask: Default Gateway: 192.168.110.2 255.255.255.252 192.168.110.1 3. Open a DOS Command Prompt window: • For Windows 98SE/Me, click Start → Run and then type command <ENTER> • For Windows 2000/XP, click Start → Run and then type cmd <ENTER> 4. From the DOS C:\ prompt on the laptop, type “ping 192.168.110.1” . 5. Verify that the address responds with no losses. 6. Again at the DOS C:\ prompt, type telnet 192.168.110.1 7. The login is cfg, the password is cfg2cfg. (all entries are lower-case) 8. From the Main Menu, you’ll select option 1, then press ‘enter’. You’ll need to step thru and change: a. DHCP - N b. IP Address – HN7700S Lan2 address + 11 (The only difference between the Lan1 & c. Netmask – 255.255.255.128 Lan2 IP address is Lan2 is going to have d. Gateway – HN7700S Lan2 address e. IPMC Boot Address – 0.0.0.0 27 a different last octet - xxx.xxx.xxx.2xx ) Revision E 12/06/06 SOH HN7700S Installation Specification f. IPMC Boot Port – 0 g. IPMC Upgrade Address – 239.1.1.6 h. IPMC Upgrade Port – 11111 i. IPMC FS Address – 0.0.0.0 j. IPMC FS Port – 0 k. STB RemoteConf Address – 239.1.1.6 l. STB RemoteConf Port - 11113 m. Channel Address – 239.1.1.3 n. Channel Port - 4800 9. Then from the Main Menu, you’ll select option 3, then press ‘enter’ to review the changes. If everything has been entered correctly, answer ‘Y’ to ‘save and reboot’ at the bottom of the screen. 10. You will then see ‘Connection to Host lost’. You can terminate the ‘telnet’ session and connect all the cabling. You should be able to verify audio & video, as applicable to site. IMPORTANT NOTE: If the installer has a line issue once into the new AmiNET110 device, using the Telnet program, exit out of the AmiNET110 and perform the following. Then go back into the AmiNET110 device. - Once into the Command window and have the ‘C’ prompt, type Telnet, then hit enter. -Type unset crlf then hit enter. Once back to the Command Prompt, you should be able to type Telnet 192.168.110.1 and get in and have the ability to successfully re-configure the AmiNET110 device. NOTE: The use of a HyperTerminal session is also available. Configure your laptop Ethernet card in the same way as you would for Telnet, under HyperTerminal select New, in the Connect To window select TCP/IP (Winsock), Host Address will be 192.168.110.1, Port Number will be 23. Click on OK. The AmiNET login and password request will appear. These will be the same as found in the Telnet instructions. 28 Revision E 12/06/06 SOH HN7700S Installation Specification Appendix B– New Site IP Addressing If you are not familiar with assigning IP addresses, this section will walk you through it. This section only covers Windows operating systems starting with Windows 95 and newer. If you have clients with other operating systems, such as Linux and Mac OS, you will need to consult the documentation for those operating systems. Windows 95 / 98 / ME 1. Double click on My Computer on the desktop. 2. Double click on Control Panel. 3. Double click on Network control panel. 4. Under Configuration tab select TCP/IP -> (The Ethernet Adapter (NIC) for your LAN). 5. Click on Properties. 29 Revision E 12/06/06 SOH HN7700S Installation Specification If you are assigning the IP address manually, select Specify an IP address radio button and enter the desired IP address and subnet mask. Consult paperwork for appropriate IP information. Click on the Gateway tab Enter the desired default gateway under New gateway field and click Add. To remove a default gateway, highlight it on the list and click Remove. If you are obtaining the IP address automatically, all gateways should be removed and you should see nothing listed. Consult paperwork for appropriate IP information. 6. Select DNS Configuration tab If you are obtaining the IP address automatically, select Disable DNS. Otherwise select Enable DNS, enter a unique name of your choice in the Host field. Add the DNS servers by typing their addresses in the DNS search order field and clicking Add. The DNS servers for Sonic are 10.1.100.230 and 10.1.100.231. You can remove existing DNS servers by highlighting them on the list and clicking Remove. 7. Click OK to close the IP properties and click OK again to close the control panel. After checking with POC to ensure that a reboot will not affect ability of store to function, restart your system. 30 Revision E 12/06/06 SOH HN7700S Installation Specification Windows NT 1. Double click on My Computer, double click on Control Panel and open the Network control panel. 2. Under Protocol tab, select TCP/IP Protocol and click on Properties. Select appropriate network adapter from the Adapter drop down menu. If you are obtaining the IP address automatically, select Obtain IP address automatically radio button. If you are assigning the IP address manually, select Specify an IP address and fill in the desired IP address, subnet mask, and default gateway. Consult paperwork for appropriate IP information.. Click on the DNS tab. 31 Revision E 12/06/06 SOH HN7700S Installation Specification Fill in the Host Name field with a unique name of your choice. To add DNS servers to the list click the Add button and fill in the address of the DNS server. The DNS servers for Sonic are 10.1.100.230 and 10.1.100.231 3. Click OK to close the IP properties and Close to close the Network control panel. After checking with POC to ensure that a reboot will not affect ability of store to function, restart your system. 32 Revision E 12/06/06 SOH HN7700S Installation Specification Windows 2000 / XP To get into the Connection Properties please follow instructions for your operating system: Windows 2000 Windows XP 1. Double click on My Computer. 1. Double click on My Computer. 2. Double click on Control Panel. 2. In Other Places click on Control Panel. 3. Double click on Network and Dial-up Connections. 3. Click on Network and Internet Connections. 4. Double click on desired Local Area Connection. 5. Select desired Local Area Connection. 5. Click on Properties. 6. In Network Tasks click on Change settings of this connection. 4. Click on Network Connections. • Note: The above Connection Properties window is from Windows XP. Windows 2000 Connection Properties window has a slightly different feel, however the contents of the configuration window are the same. 33 Revision E 12/06/06 SOH HN7700S Installation Specification 1. Select Internet Protocol (TCP/IP) and click Properties. 2. If you are using an address server, select Obtain an IP address automatically and Obtain DNS server address automatically radio buttons. If you are configuring the settings manually, select Use the following IP address radio button and fill in the desired IP address, subnet mask, and default gateway. Select Use the following DNS server addresses and fill in the IP addresses of the DNS servers. You need to provide at least one DNS server. Consult the paperwork for appropriate IP information. The DNS servers for Sonic are 10.1.100.230 and 10.1.100.231. 3. When you are done, click OK to close the IP properties and the OK again to close the connection properties. Restart After checking with POC to ensure that a reboot will not affect ability of store to function, restart your system if prompted 34 Revision E 12/06/06 SOH HN7700S Installation Specification Appendix C – HN7700S Fallback Updater Instructions The factory installed HN7700S needs to be upgraded before commissioning the HN7700S in order to correct possible commissioning problems with DVB-S2. 1. Download the HN7KFU_53028.exe file from the installer portal. 2. Running the file will extract the software to a folder called C:\HN7700S. 11. Verify connectivity to the HN7700S by pinging the LAN port IP address 192.168.0.1. 12. Open a Command Prompt window: • For Windows 98SE/Me, click Start Æ Run and then type “command” and hit ENTER. • For Windows 2000/XP, click Start Æ Run and then type “cmd” and hit ENTER. 13. From the Command Prompt on the laptop, the installer will ping the HN7700S. Type “ping 192.168.0.1” from the c:\ prompt. 3. Open the C:\HN7700S folder. 4. Double click on the HUGHES_Updater.exe file to start the program. 5. Once the program starts, click Accept to accept the license. 6. Enter in the IP address of the LAN port of the HN7700S (192.168.0.1) and click OK. 7. The program will take a couple of minutes to run. It should cycle through “Waiting for remote come up…”, “Connecting to unit…” and “Sending files…”. The HN7700S will reset a couple of times. Once the program finishes, it terminates automatically and the HN7700S will reboot. 35
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