SON HN7700S Rev E 120606

Sonic
(SOH)
HN7700S
New Site and PES Conversion
Installation Specification
Revision E
12/06/06
Hughes Network Systems
11717 Exploration Lane,
Germantown, MD 20876
Tel: (301) 428-5500
Fax: (301) 428-5959
Revision E 12/06/06
SOH HN7700S Installation Specification
Copyright © 2006 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No
part of this publication may be reproduced in any form or by any means without the written permission of
Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland, 20876.
Hughes Network Systems has made every effort to ensure the correctness of the materials in this document.
Hughes Network Systems shall not be liable for errors contained herein. The information in this document is
subject to change without notice. Hughes Network Systems makes no warranty of any kind with regard to
this material, including, but not limited to, the implied warranties or merchantability and fitness for a
particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems, LLC. All
other trademarks contained in this document are the property of their respective owners.
Scope of Document
This installation specification is not intended to be an all-inclusive document. Rather, it is only to be used to
identify to the installer those installation-related items that are specific to the customer. In order to keep this
document concise, installation-related issues that are general in nature are not covered in this document.
While every attempt is made to ensure the accuracy of this specification, some information in this document
may change without notice. It is the installer’s responsibility to ensure that they verify, and have, current
information regarding a specific site.
If you discover errors within this document, contact Joe Callow at [email protected] or (301) 601-5811 for
additions or changes. Provide the specification title, page number, section number, and error in question. If
practical, provide a viable solution to rectify the error.
Notice of Proprietary Information
This document and its contents are proprietary to the issuer and are intended solely for the contractual use
of the issuer’s customers. This publication and its contents may not be reproduced or distributed for any
other purposes without the written permission of the issuer.
Revision History
Rev
Date
A
11/04/06
Document Changes
Initial release
B
11/10/06
Additional AmiNET110 configuration parameters
C
11/20/06
AmiNET110 Telnet Access Procedures and HN7700S Fallback Updater Process
D
11/30/06
AmiNET110 Configuration Change
E
12/06/06
Additional Telnet and Hyperterminal instructions
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Table of Contents
1
General Information ................................................................................................. 5
1.1
Supplier ............................................................................................................................. 5
1.2
Customer........................................................................................................................... 5
1.3
Coordination...................................................................................................................... 5
1.4
Scope ................................................................................................................................ 5
1.5
Background ....................................................................................................................... 5
1.6
Installer Support................................................................................................................ 6
1.7
Equipment ......................................................................................................................... 7
1.7.1 HN7700S™ Equipment for Conversion Sites ................................................................. 7
1.7.2 HN7700S™ Equipment for New Installation Sites .......................................................... 8
1.7.3 Customer Supplied Equipment ....................................................................................... 9
1.7.4 Contractor Supplied Equipment ...................................................................................... 9
1.8
Reference Materials.......................................................................................................... 9
1.9
Satellite and NOC Information ........................................................................................ 10
1.10
Antenna Polarization Adjustment.................................................................................... 10
1.11
Hours of Installation Activity............................................................................................ 11
1.12
Site Scheduling ............................................................................................................... 11
1.12.1 Rescheduling............................................................................................................... 11
1.12.2 Cancellations............................................................................................................... 12
1.12.3 Site Manager Advisement ........................................................................................... 12
1.12.4 Installation Status Update Hotline Advisement ........................................................... 12
2
1.13
Non-Standard Installations.............................................................................................. 12
1.14
Phone Site Survey .......................................................................................................... 12
1.15
Cautions .......................................................................................................................... 12
Installation Requirements...................................................................................... 13
2.1
HN7700S Location.......................................................................................................... 13
2.2
Antenna Location ............................................................................................................ 13
2.2.1 New Site Locations........................................................................................................ 13
2.2.2 Conversion Site Location .............................................................................................. 13
2.3
De-Ice and De-Ice Electric .............................................................................................. 14
2.4
Point of Entry and Cable Installation............................................................................... 14
2.4.1 Point of Entry................................................................................................................. 14
2.4.2 Drip Loops ..................................................................................................................... 14
3
HN7700S Installation Procedure ........................................................................... 15
3.1
New Antenna and Mount Installation .............................................................................. 15
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3.2
New IFL Cabling Instructions .......................................................................................... 15
3.3
Conversion Antenna Procedure...................................................................................... 15
3.4
Conversion IFL Procedure .............................................................................................. 15
3.5
HN7700S Installation ...................................................................................................... 16
3.6
HN7700S Commissioning Overview............................................................................... 17
3.7
Satellite-Based Commissioning ...................................................................................... 17
3.8
Ranging Rate Confirmation............................................................................................. 18
3.9
Cutover Procedure.......................................................................................................... 19
3.9.1 Conversion Sites ........................................................................................................... 19
3.9.2 New Sites ..................................................................................................................... 21
3.9.2.1 ORDERMATIC Point of Sale Install .......................................................................... 21
3.9.2.2 SRI – Sonic Point of Sale Install ............................................................................... 22
3.9.2.3 Flightware Point of Sale Install.................................................................................. 22
4
Sign-Off and Acceptance Testing ......................................................................... 23
4.1
Conversion & New Site LAN1 Testing Procedure .......................................................... 23
4.2
Sign-Off Procedure ......................................................................................................... 23
4.3
Fallback Procedures ....................................................................................................... 24
4.4
Incomplete Installations .................................................................................................. 24
4.5
IVR Completion............................................................................................................... 24
4.6
Clean Up ......................................................................................................................... 24
Appendix A – AmiNET110 ............................................................................................ 25
SONIC TV............................................................................................................................... 27
AmiNET110 Configuration...................................................................................................... 27
Appendix B – New Site IP Addressing ........................................................................ 29
Windows 95 / 98 / ME ............................................................................................................ 29
Windows NT ........................................................................................................................... 31
Windows 2000 / XP ................................................................................................................ 33
Appendix C – HN7700S Fallback Updater Instructions ............................................. 35
List of Figures
Figure 1. 1-meter antenna feedhorn orientation........................................................................... 11
Figure 2. Indoor and outdoor diplexer connections ....................................................................... 16
Figure 3. HN7700S Ranging Statistics.......................................................................................... 18
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List of Tables
Table 1. Contacts ............................................................................................................................ 5
Table 2. Conversion site equipment ................................................................................................ 7
Table 3. New site equipment ........................................................................................................... 8
Table 4. Cables for use with domestic satellites with rates 5 Msps and greater............................. 8
Table 5. Satellite information ......................................................................................................... 10
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1 General Information
1.1 Supplier
Hughes Network Systems, LLC. (Hughes)
1.2 Customer
Sonic Drive-In (SOH)
1.3 Coordination
Table 1. Contacts
Hughes Program Manager:
Glen Krauskopf
(301) 601-7466
[email protected]
Hughes Order Administrator:
Carolyn Valanidas
(301) 428-5748
[email protected]
Hughes Program Engineer:
Andri Sunjaya
[email protected]
Hughes Customer Services:
(866) 889-3234
Sonic Program Manager
Johann Stoessel
(405) 249-8055
[email protected]
Sonic Technical Contact:
Josh Green
(405) 822-4864
[email protected]
Sonic Help Desk
7 am – 11 pm CST
(888) 282-4392
Sonic Help Desk
1.4 Scope
This document defines the requirements and instructions for upgrading the current MMV VSAT equipment to
the HN7700S at Sonic Drive-In locations throughout the United States. This installation document will also
describe the installation process of a HN7700S system at new locations.
1.5 Background
Sonic is based in Oklahoma City, OK, with approximately 3200 drive-in locations throughout the United States.
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1.6 Installer Support
Several organizations will be available to the VSAT installer for support: Hughes Customer Services, the Sonic
Help Desk and Hughes Regional Installation Manager or Installation Administrator. If there are problems in the
following areas, contact:
Hughes Customer Services at (866) 889-3234 Hours of Operation 24 hours 7 days a week
•
HN7700S configuration and connections
•
Antenna pointing
•
Network problems and connectivity
•
Satellite Based Commissioning (SBC)
•
Cross Polarization (Auto and Manual)
•
Equipment out of box failures
•
Windows IP addressing
Sonic Help Desk: (888) 282-4392
•
Acceptance testing
•
Sign-off procedure
Hughes Regional Installation Manager or Installation Administrator for the geographical area in which the site
is located:
•
Equipment not received
•
System Addressing not received
•
Special circumstances–Non-standard installations, site unsafe, equipment inaccessible, pole mount
required, no room for additional system components
•
Installation rescheduling – for any reason
•
Safety incident reporting
•
Installation failures
•
Site access
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1.7 Equipment
Note:
While every attempt is made to ensure the accuracy of these listed parts, some part numbers and quantity
required may change without notice. Always refer to your work order to ensure that you have current part
numbers regarding a specific site.
1.7.1 HN7700S™ Equipment for Conversion Sites
Table 2. Conversion site equipment
Hughes Part Number
Description
Quantity
1500138-0005
HN7700S
1
1037099-0001
2.0 Watt OSIRIS-TG RFU
1
1037280-0002
AmiNET110 device
1
9003769-0039
Male N-connector to Female F-connector Adapter
9006284-0010
F-connector kit for Type I IFL cable (2 sets per site)
As needed
9006284-0009
F-connector kit for Type III IFL cable (2 sets per site)
As needed
9200358-0004
2.88” to 2.38” Antenna Mast Adapter (for new antennas)
As needed
9200515-0001
Replacement Feedhorn Rectangular Window for 1.0M Antennas
As needed
9200515-0002
Replacement Feedhorn Window for 39° Round Feedhorn on
1.2M Antennas
As needed
9200515-0003
Kit, 1oz. tube of adhesive and 10 rubber bands or use GE
Silicone II Household Glue, clear
As needed
1033270-0001
Diplexer Kit
2
1036573-0001
DC Block
1
9011998-0001
8 port Ethernet Hub
1036888-0001 or
9007475-0032
9008168-0002
For Fallback
As needed
Jade Chassis Shelf Kit or alternate
1
Blue 25 foot Ethernet straight-through cable
2
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1.7.2 HN7700S™ Equipment for New Installation Sites
Table 3. New site equipment
Hughes Part Number
Description
Quantity
1500138-0005
HN7700S
1
1035817-0001
2.0 Watt Pure OSIRIS RFU
1
1037280-0002
AmiNET110 device
1
1034863-0001
0.98m DIRECWAY-SP Antenna, Ka Ready
See W/O
1035788-0001
0.98m Anti-ice Ku/Ka-ready upgradeable antenna
See W/O
1034864-0001
1.2m DIRECWAY-SP Antenna, Ka Ready
See W/O
9011386-0002
4X4 NPM w/pad, Ka-Ready for 0.98m antennas, 2.38”
See W/O
9012417-0001
6.5X6.5 NPM w/pad, Ka-Ready for 1.2m, 2.88” mast
See W/O
9011998-0001
8 port Ethernet Hub
See W/O
1036888-0001 or
9007475-0032
9008168-0002
1
Jade Chassis Shelf Kit or alternate
Blue 25 foot Ethernet straight-through cable
2
Table 4. Cables for use with domestic satellites with rates 5 Msps and greater
Vendor Part Number
Max length (in feet)
Plenum
Commscope 5781
276
no
Commscope 5781 / Dual 5782
276
no
Commscope 5729
276
no
Commscope 5773
276
no
Commscope 0132K or 0132V
120
yes
Laser LSC741 (RS&I)
222
no
Laser LSC751 (RS&I) Dual LSC741
222
no
Perfect 10 ULPVRG6SCBLK
182
no
Perfect 10 ULPVRG6SCDUAL
182
no
Perfect 10 ULPVRG6SCQUAD
231
no
Perfect 10 ULPVRG6SCDLQD
231
no
Vextra V621
259
no
Vextra V2621
259
no
Vextra V2621GW
259
no
Belden 1829AC
249
no
Belden 1841AC
249
no
Commscope 5906 / RG11
393
no
Commscope 2287K / RG11
302
yes
1010807-0001
98
yes
1010810-0001
104
no
1010809-0001
296
yes
1010812-0001
414
no
LDF4-75A
796
no
FDF4RN-75A
796
fire retardant
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1.7.3 Customer Supplied Equipment
No customer-supplied equipment is required.
1.7.4 Contractor Supplied Equipment
•
Surface-mount cable raceway (such as Wiremold or Panduit). Fish the IFL and data cables through
the wall; otherwise use surface-mounted cable raceway to hide the cables from view. Do not dangle
the IFL from the ceiling or wall in the manager’s office or back room.
•
Red (receive) and blue (transmit) electrical tape for labeling IFL cables.
•
Weather Tape or Vapor Wrap is required for ALL outdoor fittings.
•
Ground antenna and IFL cable(s) in accordance with the FSB. Use the proper outdoor enclosure at
the conversion sites.
•
Sufficient ballast for Non-Penetrating Roof Mounts in accordance with Hughes guidelines and the
Version 1.2.0 Ballast Calculation Tool (Hughes P/N 1036398-0001).
•
Maintenance cable between laptop and MMV (in case of fallback)
•
Ethernet Cross-over cable to configure the AmiNET110 device.
1.8 Reference Materials
This section provides a list of documents and Internet URLs which may be required, in addition to this
installation specification, for the successful completion of the HN7700S installation.
•
HN7700S Installation Guide 1037072-0001 Rev. B
•
HN7700S User Guide 1037073-0001 Rev. A
•
HN7700S Supplemental User Guide 1037075-0001 Rev. A
•
FSB 1180B Replacing Rectangular and Round Feedhorn Windows
•
FSB 050518_01C - HNS Broadband Requirements for RG-6 and RG-11 IFL Cable Connectors,
Ground Blocks and Ground Block Location
•
FSB 050524_01A - Standing & Raised Seam and Corrugated Roof Build-Up Procedures
•
FSB 1196B – IFL Cable and Connectors
•
FSB 1059K – DIU Configuration Editor
•
http://elearning.HughesNet.com/Login/index.asp
•
Ballast Calculation Tool Hughes P/N 1036398-0001
•
HN7KFU_53028.exe file – HN7700S Fallback Updater
•
Latest SBC Configuration File
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1.9 Satellite and NOC Information
All sites will be commissioned on HRZ1 (127° West) on the North Las Vegas NOC. Table 5 provides the
general satellite and NOC parameters needed for Satellite-Based Commissioning. The complete satellite
pointing information, including transponder information will be downloaded during the commissioning process.
There must be an unobstructed line-of-sight to the satellite as well as the full satellite arc (83ºW to
127ºW). Verify that trees (growing or bare) and future buildable lots will not obstruct the line-of-sight. Report
any line-of-sight problems or obstructions to the appropriate Hughes Installation Manager.
Table 5. Satellite information
Satellite Data
Satellite:
Horizons 1
Location:
127º West
Transponder:
6 Ku-band
L-Band Frequency:
1070 MHz
Symbol Rate:
30 MSps
Receive Polarization:
Vertical (90º)
Transmit Polarization:
Horizontal
22kHz Tone:
Off
Freq. Band/Modulation:
Ku-Band - BPSK
DVB Mode:
DVB-S2-ACM
DVB Program Num(User Data):
20500
DVB Program Num(DNCC Data):
0
1.10 Antenna Polarization Adjustment
All HughesNet™ installer software calculates the polarization for use with antennas that use the Pure
ISIS or Pure OSIRIS RFUs. A polarization adjustment will be needed for antennas with TG-style radios.
For 1.0m rectangular antennas: The vertical polarization offset is set on the RFU by setting the polarization
on the RFU rings to ±90° degrees. The polarization value calculated from the installer software must be
multiplied by -1 and then adjusted by rotating the antenna. The feedhorn must always be vertical with respect
to the long axis of the antenna. See Example and Picture Below. All feedhorns on 1.0m antennas must be
installed as shown in Figure 1.
For round antennas that use the TG-style RFUs: Compute the correct polarization value by multiplying the
value from the HN installer software by -1 and then adding or subtracting 90 degrees. See Example Below.
Polarization Adjustment for Enterprise Antennas
Example for 117.1W 33.5N on 127º HZ1
Conversion Method
Computed Polarization from DW software
Multiply by -1
Convert to Vertical Polarization ±90°
Final Value
10
Vertical Polarization
TG-style RFU
1.0m Rect.
14.6
14.6
-14.6
-14.6
75.4
Set RFU to 90º
75.4
-14.6
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Figure 1. 1-meter antenna feedhorn orientation
1.11 Hours of Installation Activity
Installation hours will be on a store by store basis. Discuss this with the POC on your initial contact.
Schedule an installation time with the Site Contact. If you cannot make any scheduled site visit due to
uncontrollable factors (such as traffic or weather) you must immediately contact the Site Contact and Hughes
Installation Manager to reschedule.
1.12 Site Scheduling
All work order activity must be tentatively scheduled through the Consumer and Commercial Installation Portal
(https://dwayinstalls.hns.com/start/login.jsp) within 24 hours of notification on Web Site of work order issuance.
Confirmed schedules must be entered in portal the Wednesday prior to the confirmed scheduled week.
Additionally, the installer must reconfirm installation with the Point of Contact 24-48 hours prior to the site visit.
Contact the managing partner or store manager when scheduling an install. Talking to an employee
will not suffice.
1.12.1 Rescheduling
In the event that it is necessary to reschedule an installation appointment for any reason, you must notify the
Point of Contact in advance to establish mutually acceptable arrangements. This must be accomplished at the
earliest possible time. You also need to update the Consumer and Commercial Installation Portal
(https://dwayinstalls.hns.com/start/login.jsp) immediately upon reschedule.
If, after three attempts, you are unable to reschedule with the Point of Contact, notify the Hughes Regional
Installation Manager.
Only reschedule a site for an earlier date if it has been approved by the Point of Contact. Rescheduling for a
date later than the original installation date must be approved by the Hughes Regional Installation Manager.
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1.12.2 Cancellations
In the event you are unable to keep any scheduled appointment due to uncontrollable factors (weather, traffic,
etc.) you must immediately contact the Point of Contact and the Hughes Regional Installation Manager to
reschedule the appointment. Additionally you must reschedule in Vantive and select the correct reason code
that fits the issues regarding the reschedule.
1.12.3 Site Manager Advisement
Briefly explain the installation process with the POC. Walk through the building with the customer to identify
equipment placement and potential installation issues. The POC should clearly understand the satellite
installation process. Notify the POC of any issues that may impact the installation. Contact the Point of Contact
to gain access to the roof or locked rooms.
1.12.4 Installation Status Update Hotline Advisement
Call the Installation Status Update Hotline (IVR) at 1-888-827-9758 to log your on site arrival. Follow the
prompts to update your on site activity. This must be done immediately after walk through with Point of
Contact. Finally, you must also log your departure when you leave the site.
1.13 Non-Standard Installations
Non-standard work should not be performed that would result in non-standard charges outside of this
specification without prior approval of your Hughes Regional Installation Manager.
1.14 Phone Site Survey
Review the Hughes Site Readiness Guidelines questionnaire with the customer contact when you call to
confirm the installation schedule. This questionnaire will help you determine building type, antenna mounting
options, and length of cable runs. Most aborted installations can be avoided by obtaining the necessary
information before arriving at the site. This document can be downloaded from the Consumer and Commercial
Installation Portal (https://dwayinstalls.hns.com/start/login.jsp) under Technical Info/Documentation →
Documents → Site Readiness Guidelines.
If, while reviewing the questionnaire, you determine the site is likely a "non-standard" installation, contact your
Regional Installation Manager or Administrator for survey authorization.
1.15 Cautions
•
Installers are NOT ALLOWED INSIDE THE FOOD PREPARATION AREA during the peak lunch time.
Coordinate with site manager. Installation cannot interfere with food preparation and customer service.
•
Never block the Drive-In (or the car stall) area.
•
Do not pre-commission the HN7700S.
•
Do not make any new IFL points of entry.
•
Prior to starting any work, and during the initial arrival inspection, verify LOS, and then spray the
existing antenna pointing mechanisms with a spray lubricant/rust inhibitor.
•
Grounding will still need to be done to the single, diplexed IFL cable. At the conversion sites, use an
outdoor enclosure at the POE so it will NOT be necessary to work over the inside food prep areas.
•
IMPORTANT NOTE: The OPI device can NOT be used to re-point with. Use either a ‘BirdDog’ or take
the HN7700S and your laptop to the antenna area.
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2 Installation Requirements
2.1 HN7700S Location
2.1.1 Conversion Sites:
1. Place the HN7700S in the same location as the existing MMV equipment. Use the Jade Chassis Shelf Kit
(Hughes p/n 1036888-0001) or substitute (900745-0032), as necessary. Also put in place the AmiNET110.
2. Ensure that the location allows for good air movement and proper ventilation around the HN7700S for
adequate cooling.
3. Conceal excess wiring and cables in the ceiling or coil neatly and place out of the way.
2.1.2 New Sites:
1. Mount the HN7700S in the Manager’s office using the Jade Chassis Shelf Kit (Hughes p/n 1036888-0001).
2. Put the AmiNET110 in place.
3. Ensure that the location allows for good air movement and proper ventilation around the HN7700S for
adequate cooling.
4. Conceal excess wiring and cables in the ceiling or coil neatly and place out of the way.
2.2 Antenna Location
2.2.1 New Site Locations
The antenna installation must comply with the following requirements:
•
Keep the antenna out of sight from the customer areas, as much as possible.
•
Place the mount as close to the IFL point of entry as possible in order to reduce the exposed length of IFL.
•
Ensure that placement of the mount allows three (3) feet of clearance from any and all serviceable
equipment on the roof, if possible. Make sure all access to all service boxes or panels and doors or roof
hatches are not restricted by the placement of the antenna and mount.
•
It is preferable the antenna be placed in a location accessible by using a 12-foot ladder instead of special
equipment (such as lift trucks, scaffolding, etc.). Installations where special equipment is required to reach
the antenna must be individually approved by the Hughes Regional Installation Manager prior to
installation.
•
If placing a non-penetrating roof mount at a site, you must clear the area where the antenna will be placed
of stones, debris, etc., so as not to cause a foreign object to penetrate the roof membrane due to the
weight of the mount.
•
There must be an unobstructed line-of-sight to the satellite as well as the full satellite arc (83ºW to 127ºW).
Verify that trees (growing or bare) and future buildable lots will not obstruct the line-of-sight.
2.2.2 Conversion Site Location
1. This project will reuse the existing antenna unless the original antenna and/or mount is deemed
unserviceable by the Installer. Prior to starting any work, and during the initial arrival inspection,
spray the existing antenna pointing mechanisms with a spray lubricant/rust inhibitor.
2. Antennas should only be relocated if there is a better location for Line-of-Sight. Ensure that there will not
be a future Line-of-Sight problem at the new antenna location. Call the Hughes Installation Manager if you
have any questions. Verify LOS upon arrival, before starting any work.
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3. Check all the outdoor equipment for safety, grounding, mechanical stability, sufficient ballast, proper POE
and anything else that could affect satellite operation and safety. Bring the existing antenna in compliance
with normal Hughes Quality Assurance guidelines.
4. Installers should carry a new 0.98m antenna with a NPM on their truck in case replacement is necessary.
2.3 De-Ice and De-Ice Electric
Refer to site specific work order to determine if the site requires a de-iced antenna. De-icing antenna systems
require an AC GFCI outlet that complies with the NEC and local electrical codes. The customer is responsible
for installing the electrical outlet.
2.4 Point of Entry and Cable Installation
No cables may be “dangled” from the ceiling to the equipment rack or cabinet. Use Wire Mold where needed
to help ensure a clean professional installation. Always use screws with wire mold. No IFL will be ‘flown’
(suspended) between two structures.
2.4.1 Point of Entry
When installing the IFL, use an existing Point of Entry (POE) such as pitch pockets or ventilation ducts. If no
suitable POE is available, consult with the Hughes Installation Manager/Administrator before proceeding. A
suitable option must be acceptable to the Principle Partner or POC. A vent pipe is not an acceptable point
of entry. Use a product like “TremSEAL D” WHITE polyurethane sealant (Hughes P/N 9200529-0001) or a
suitable alternative.
2.4.2 Drip Loops
Drip loops are to be created where required. Some method of fastening the cable without damage shall be
employed to maintain the drip loop’s proper bend radius and prevent cable movement. Use only black UV
rated nylon cable ties outside. Adhesive backed “anchor devices” are not authorized to secure cables to
surfaces unless additional support from screws is provided. Use properly sized clamps designed for supporting
electrical and electronic cables.
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3 HN7700S Installation Procedure
Note: Spray a rust-penetrating lubricant like WD-40 on the antenna hardware as soon as you arrive on-site so that the
antenna can be adjusted easily for maximum receive signal strength and Auto Cross Polarization. Verify LOS.
Also, mark the antenna’s pointing positions (azimuth, elevation and polarization) prior to starting the conversion
process. Marking the antenna’s position will help reposition the antenna in the event that the PES system will need
to be reinstalled.
3.1 New Antenna and Mount Installation
1. At new installations, install the antenna, RFU and mount in accordance with Section 2.2.
2. Verify the polarization of the RFU and/or antenna. See Section 1.10 for instructions.
3.2 New IFL Cabling Instructions
1. Pull and terminate two new IFL cables from the antenna to the HN7700S location. Use an existing cable
path unless a better option is available.
2. Install the grounding block inside the building per FSB_050518_01C.
3. Route and secure the new RG-6 cables.
4. Place the Outdoor Pointing Interface (OPI) inline with the receive IFL (if necessary).
5. Label the new receive cable with Red electrical phase tape and the transmit cable with blue tape.
3.3 Conversion Antenna Procedure
1. Notify the Point of Contact that the MMV system is going to be taken down during the conversion/re-point.
2. Turn off the MMV system and remove it from its location. Remove any associated equipment.
3. Disconnect the IFL cable from the Indoor and Outdoor equipment.
4. Replace the old RFU and install a new OSIRIS TG2 RFU (Hughes p/n 1035818-0002).
5. Reattach the feedhorn from the old RFU to the new one. Check the condition of the feedhorn cover and
replace as necessary.
6. Verify the polarization of the RFU and/or antenna. See Section 1.10.
3.4 Conversion IFL Procedure
1. If the inside IFL cable is terminated with N-connectors, cut the N-connectors off and re-terminate it
with F-connectors. Do not use any adapters inside or outside. RG-6QS cable will already have Fconnectors. Hughes Type I and Type III VSAT IFL cable will probably have N-connectors.
The F-connector part number for IFL 1010810-0001 and 1010807-0001 is 9006284-0010 (set of 2
connectors). The F-connector part number for IFL 1010812-0001 and 1010809-0001 is 90062840009 (set of 2 connectors). These connectors are the hex type and will need crimp tool HCT-231.
See FSB 1196B for instructions.
NOTE: The use of the ground block will require a second set of the appropriate connectors.
Use an appropriate outdoor enclosure near the POE.
NOTE: You must mount the outside diplexer to the new RFU. There are mounting holes on the RFU
and the necessary screws are in the kit. DO NOT LET THE DIPLEXER DANGLE BY THE CABLE.
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2. Inside at the DW7700 location, add a DC block on the diplexer F-connector labeled “LNB Port Only”.
Refer to Figure 2.
OUTDOOR
(When replacing RFU)
To RFU
SAT IN
INDOOR
To
DW7700
SAT IN
From RFU
SAT OUT
From
DW7700
SAT OUT
DC Block
(HNS 9009855-0001
or
HNS 1036573-0001)
LNB
L-Band Diplexer
PORT
(HNS 1032688-0001) ONLY
TX
L-Band Diplexer
(HNS 1032688-0001)
IDU
LNB
PORT
ONLY
IFL To/FromIDU
TX
IDU
IFL To/From
Antenna
Figure 2. Indoor and outdoor diplexer connections
3. Inside at the DW7700 location, add a DC block on the diplexer F-connector labeled “LNB Port Only”.
4. Connect the diplexer F-connector labeled “IDU” to the F-connector on the IFL cable.
5. Connect the two short RG-6 jumper cables to the diplexer.
6. Connect the RG-6 jumper on the diplexer’s TX port to the Satellite Out F-connector on the DW7700.
7. Connect the RG-6 jumper from the DC block to the Satellite In F-connector on the DW7700.
8. Near the POE, either inside or outside (if the site has a weather-sealed Junction Box on the roof) cut
and re-terminate the IFL cable with F-connectors and install the new grounding block and ground
wire.
3.5 HN7700S Installation
1. Unbox and locate the HN7700S in accordance with Section 2.1.
2. Run the HN7700S FALLBACK UPDATER. This process is located in APPENDIX C.
3. Connect the IFL cable and power on the HN7700S.
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3.6 HN7700S Commissioning Overview
All HughesNet™ networks and the HN7700S support satellite-based commissioning which operates over the
spacelink and does not require software on the installer’s laptop or a phone line. Satellite-based
commissioning (SBC) will be described in this document because it is the preferred method to commission
HughesNet™ products.
The SBC procedure requires the installer’s laptop to have an Ethernet LAN port and Internet Explorer (IE).
The commissioning process will include:
1. Connecting the installer’s laptop to the HN7700S LAN1 port.
2. Starting the commissioning process.
3. Re-pointing the antenna and peaking for the best satellite signal and cross-pole isolation.
IMPORTANT NOTE: The OPI device can NOT be used to re-point with. Use either a ‘BirdDog’ or take the
HN7700S and your laptop to the antenna area and using a section of dual coax, re-point, ACP and register
the equipment.
4. Registering the equipment with the Network Operations Center.
5. Connecting the HN7700S to the customer’s POS device.
6. Confirming satellite connectivity.
Configure your laptop’s Network Interface Card (NIC) to “Obtain an IP address automatically” so that DHCP
will be enabled or configure your laptop with the following IP Address, Subnet Mask and Default Gateway:
Installer’s Laptop
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
This is needed before every installation. Failure to do this will result in the installer’s laptop not being able to
communicate with the HN7700S.
3.7 Satellite-Based Commissioning
Use the standard satellite-based commission process. Variations to that procedure are indicated below:
•
Make sure the latest SBC configuration file is loaded into the HN7700S.
•
All HN7700S sites must be installed with 2.0W radios.
•
For Sonic sites, select the SiteID_Registration from the Registration Server Selection page.
•
Record the LAN1 IP Address and Subnet Mask from the Site Parameters page during SBC.
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3.8 Ranging Rate Confirmation
1. In order to verify proper spacelink operation, the rate at which the HN7700S ranges (adjusts power and
timing) must be 512k Turbo Code 4/5 on this network. It may show 512 1/2 or even 2/3 on the Summary
page. Check Ranging Stats. If is does not range to 512k TC 4/5, call Hughes Customer Services for
support.
Installer’s Laptop
IP Address:
Subnet Mask:
Default Gateway:
<LAN 1 IP address +3>
255.255.255.0
<LAN 1 IP address>
2. Verify the ranging rate by viewing the rate from the HN7700S’s Advanced Configuration and Statistics
internal web page. Open Internet Explorer. In the Address Bar type
http:// <LAN1 IP Address>/fs/advanced/advanced.html. It will display the HN7700S System Control Center
screen.
3. Click on Ranging Statistics on the left menu. On the newly designed Advanced page, click on Installation
and Ranging Stats. The following screen should be displayed.
Figure 3. HN7700S Ranging Statistics
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3.9 Cutover Procedure
3.9.1 Conversion Sites
NOTE: When working with the store computer, it is extremely important that the POC be aware of
what is happening, and that if you need to reboot the system you have verified that it will
not affect the store’s ability to operate their sales system, time clock or other features
within the store.
The Point of Sale (POS) System and computer hardware setup will determine the type of connectivity to
be made for each install. POC should have a document that describes which POS is installed. If POC
doesn’t know the POS type or doesn’t have the document, Sonic Helpdesk can provide the information at
888-282-4392 option 1.
Sites might have existing DSL or other broadband connection. If there is an existing hub, connect the
LAN1 port of the HN7700S to the hub with a straight thru patch cable Hughes # 3002419-0010. If the
existing hub is full, replace it with the 8 port hub.
Possible Scenarios for locations with existing MMV
LAN 1 and LAN 2 on the MMV in use.
1. First move the Ethernet cable that is in LAN 1 on the MMV to LAN 1 on the HN7700S.
2. Connect a new Ethernet cable LAN 2 on the HN7700S and connect it to port 1 on the new hub.
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3. Then take the Ethernet cable that is in LAN 2 of the MMV and move it to the new hub. Connect the
Aminet110 to this hub as well.
LAN 2 from MMV to new hub
Completed Setup Below
LAN 1 on the MMV in use only.
1. Take the Ethernet cable from LAN 1 of the MMV to LAN 1 of the HN7700S.
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2. Plug the AMINET110 into LAN 2 on the HN7700S.
Completed Setup Below
3.9.2 New Sites
ONLY COMPLETE ONE OF THE FOLLOWING THREE SECTIONS IF THIS IS A NEW STORE THAT
DOES NOT HAVE AN EXISTING MMV.
NOTE: You will only need to complete ONE of the following three sections –
ƒ ORDERMATIC
ƒ SRI – Sonic POS
ƒ FLIGHTWARE
After the computer configuration section, please continue with section 4.1.4 SONIC RADIO section and
SONIC TV, if applicable.
3.9.2.1 ORDERMATIC Point of Sale Install
You will need to configure the TCP/IP portion of the network card with address information specific
to the Site. If you need more information about how to configure TCP/IP, please see Appendix A.
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3.9.2.2 SRI – Sonic Point of Sale Install
In locations with Sonic POS, computer connectivity should be tested with the installer laptop.
Once the connectivity is verified (access to sonicpartnernet.com) the cable should be left coiled
and reported to the Sonic Helpdesk at 888-282-4392 option 1. Sonic will complete connectivity of
the PC.
This is a special needs configuration and requires too many details to include in this document.
Sonic Helpdesk will follow to complete PC configuration and installation of Internet services.
3.9.2.3 Flightware Point of Sale Install
In locations with Flightware, computer connectivity should be tested with the installer laptop. Once
the connectivity is verified (access to sonicpartnernet.com) the cable should be plugged into the
store’s PC NIC and reported to the Sonic Helpdesk at 888-282-4392 option 1.
This is a special needs configuration and requires too many details to include in this document.
Sonic Helpdesk will follow to complete PC configuration and installation of Internet services.
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4 Sign-Off and Acceptance Testing
4.1 Conversion & New Site LAN1 Testing Procedure
1. Connect your laptop to the HN7700S LAN 1 port to verify connectivity.
2. Configure your laptop’s Network Interface Card (NIC) to the private static IP addresses assigned by
SONIC.
Installer’s Laptop
IP Address:
Subnet Mask:
Default Gateway:
Ex: Store 1234 - 10.12.34.100
10.12.34.103
255.255.255.128
10.12.34.100
Lan1 + 3
255.255.255.128
10.12.34.100
3. Open a DOS Command Prompt window:
•
For Windows 98SE/Me, click Start → Run and then type command <ENTER>
•
For Windows 2000/XP, click Start → Run and then type cmd <ENTER>
4. From the DOS Command Prompt on the laptop, type “ping 204.194.125.9 –w 3000” from the C:\ prompt.
5. Verify that the 204.194.125.9 address responds with no losses.
4.2 Sign-Off Procedure
Contact Sonic Helpdesk 888-282-4392 option 1, and report all items that are completed and any that are
outstanding. Ask the POC or a store manager to verify that Sonic Radio (NOT SONIC TV) is being played
through the speakers on the Patio, that Sonic TV (if applicable) is working properly, that Internet connectivity is
working, and that PAYS is working. After the POC or a store manager has verified this Sonic Helpdesk will
provide a ticket number for the install.
The Help Desk will verify connectivity and provide a unique sign off number to the installer indicating that
the installer was released. This sign-off number releases the installer from the site. The installer MUST record
this sign off number in the Vantive notes field in order for payment to be authorized.
Upon completion of the installation, the installer will leave a signed copy of the HughesNet Installation
Reference Sheet with the Point of Contact indicating that the installation has been completed satisfactorily.
The installer will keep a signed copy for their files at his/her home office. This must be made available to
Hughes on request.
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4.3 Fallback Procedures
In the event that the conversion does not work, the site will need to be re-pointed back to the original satellite
and the MMV reinstalled. The old RFU does not need to be re-installed. Using the HN7700S, you can use
the SBC method to re-point the antenna. Once re-pointed, re-install the MMV. The parameters should still be
functional in the MMV.
Table 6 Fallback Satellite Information
Satellite:
Galaxy 10r
Location:
123º West
Transponder:
20 Ku-band
L-Band Frequency:
1121 MHz
Receive Symbol Rate:
10 MSps
Receive Polarization:
Horizontal
Transmit Polarization:
Vertical
4.4 Incomplete Installations
1. IMPORTANT: The installer is required to update the IVR at (888) 827-9758 to communicate the status of
the incomplete installation. The installer will provide the Service Order Number listed on the service order
as reference when logging in.
2. In the event that technical difficulties are encountered with the HN7700S installation, the installer is to
follow the escalation processes and procedures per this specification.
3. If installer places a site on “Site Not Ready”, “Site Not Feasible” or “Customer Requested Cancel” with
appropriate notes, he shall also notify the Hughes Installation Manager/Administrator via e-mail as to the
conditions.
4.5 IVR Completion
Call into the Installation Status Update Hotline (IVR) at (888) 827-9758 to log completion of site activity. Follow
the prompts to close the work order through the Consumer and Commercial Installation Portal.
4.6 Clean Up
Remove all shipping boxes, unused cables, etc. from the work area and dispose of properly. Remove all MMV
equipment (DIU and RFU) and dispose of it off-site. Do not throw it away in the trash on-site.
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Appendix A – AmiNET110
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Connect the Composite Video cable to the back of the Amino box using the Audio Visual Out port and
connect the Ethernet cable to the LAN port. Plug in the power cord, but do not apply power, yet.
NOT USED
Removed from the MMV,
coming from their amplifier
From the
AmiNET110
Connect the RCA cables to the gender changer
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SONIC TV
If a TV is present on site with audio/video connectors, connect RCA cables into the YELLOW
(Video) and WHITE (Audio) female ends of the gender changer. Connect the other end of the
RCA cable to the television.
NOTE: If there is an RF Modulator found onsite, it is not to be removed or disturbed.
AmiNET110 Configuration Procedures
The TELNET method
1. To verify connectivity, connect your laptop to the new AmiNet110 LAN port (using a X-over cable).
2. Configure your laptop’s Network Interface Card (NIC) to the default IP address assigned to the
AmiNET110, as follows:
IP Address:
Subnet Mask:
Default Gateway:
192.168.110.2
255.255.255.252
192.168.110.1
3. Open a DOS Command Prompt window:
•
For Windows 98SE/Me, click Start → Run and then type command <ENTER>
•
For Windows 2000/XP, click Start → Run and then type cmd <ENTER>
4. From the DOS C:\ prompt on the laptop, type “ping 192.168.110.1” .
5. Verify that the address responds with no losses.
6. Again at the DOS C:\ prompt, type telnet 192.168.110.1
7. The login is cfg, the password is cfg2cfg. (all entries are lower-case)
8. From the Main Menu, you’ll select option 1, then press ‘enter’. You’ll need to step thru and change:
a. DHCP - N
b. IP Address – HN7700S Lan2 address + 11 (The only difference between the Lan1 &
c.
Netmask – 255.255.255.128
Lan2 IP address is Lan2 is going to have
d. Gateway – HN7700S Lan2 address
e. IPMC Boot Address – 0.0.0.0
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f.
IPMC Boot Port – 0
g. IPMC Upgrade Address – 239.1.1.6
h. IPMC Upgrade Port – 11111
i.
IPMC FS Address – 0.0.0.0
j.
IPMC FS Port – 0
k.
STB RemoteConf Address – 239.1.1.6
l.
STB RemoteConf Port - 11113
m. Channel Address – 239.1.1.3
n. Channel Port - 4800
9. Then from the Main Menu, you’ll select option 3, then press ‘enter’ to review the changes. If
everything has been entered correctly, answer ‘Y’ to ‘save and reboot’ at the bottom of the screen.
10. You will then see ‘Connection to Host lost’. You can terminate the ‘telnet’ session and connect all the
cabling. You should be able to verify audio & video, as applicable to site.
IMPORTANT NOTE: If the installer has a line issue once into the new AmiNET110 device, using the Telnet
program, exit out of the AmiNET110 and perform the following. Then go back into the AmiNET110 device.
- Once into the Command window and have the ‘C’ prompt, type Telnet, then hit enter.
-Type unset crlf then hit enter.
Once back to the Command Prompt, you should be able to type Telnet 192.168.110.1 and get in and have
the ability to successfully re-configure the AmiNET110 device.
NOTE: The use of a HyperTerminal session is also available. Configure your laptop Ethernet card in the same
way as you would for Telnet, under HyperTerminal select New, in the Connect To window select TCP/IP
(Winsock), Host Address will be 192.168.110.1, Port Number will be 23. Click on OK. The AmiNET login and
password request will appear. These will be the same as found in the Telnet instructions.
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Appendix B– New Site IP Addressing
If you are not familiar with assigning IP addresses, this section will walk you through it. This section only
covers Windows operating systems starting with Windows 95 and newer. If you have clients with other
operating systems, such as Linux and Mac OS, you will need to consult the documentation for those operating
systems.
Windows 95 / 98 / ME
1. Double click on My Computer on the desktop.
2. Double click on Control Panel.
3. Double click on Network control panel.
4. Under Configuration tab select TCP/IP -> (The Ethernet Adapter (NIC) for your LAN).
5. Click on Properties.
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If you are assigning the IP address manually, select Specify an IP address radio button and enter the
desired IP address and subnet mask. Consult paperwork for appropriate IP information.
Click on the Gateway tab
Enter the desired default gateway under New gateway field and click Add. To remove a default gateway,
highlight it on the list and click Remove. If you are obtaining the IP address automatically, all gateways
should be removed and you should see nothing listed. Consult paperwork for appropriate IP information.
6. Select DNS Configuration tab
If you are obtaining the IP address automatically, select Disable DNS. Otherwise select Enable DNS,
enter a unique name of your choice in the Host field. Add the DNS servers by typing their addresses in
the DNS search order field and clicking Add. The DNS servers for Sonic are 10.1.100.230 and
10.1.100.231. You can remove existing DNS servers by highlighting them on the list and clicking
Remove.
7. Click OK to close the IP properties and click OK again to close the control panel. After checking with
POC to ensure that a reboot will not affect ability of store to function, restart your system.
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Windows NT
1. Double click on My Computer, double click on Control Panel and open the Network control panel.
2. Under Protocol tab, select TCP/IP Protocol and click on Properties.
Select appropriate network adapter from the Adapter drop down menu. If you are obtaining the IP
address automatically, select Obtain IP address automatically radio button. If you are assigning the IP
address manually, select Specify an IP address and fill in the desired IP address, subnet mask, and
default gateway. Consult paperwork for appropriate IP information.. Click on the DNS tab.
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Fill in the Host Name field with a unique name of your choice. To add DNS servers to the list click the
Add button and fill in the address of the DNS server. The DNS servers for Sonic are 10.1.100.230 and
10.1.100.231
3. Click OK to close the IP properties and Close to close the Network control panel. After checking with
POC to ensure that a reboot will not affect ability of store to function, restart your system.
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Windows 2000 / XP
To get into the Connection Properties please follow instructions for your operating system:
Windows 2000
Windows XP
1. Double click on My Computer.
1. Double click on My Computer.
2. Double click on Control Panel.
2. In Other Places click on Control Panel.
3. Double click on Network and Dial-up
Connections.
3. Click on Network and Internet Connections.
4. Double click on desired Local Area Connection.
5. Select desired Local Area Connection.
5. Click on Properties.
6. In Network Tasks click on Change settings of
this connection.
4. Click on Network Connections.
•
Note: The above Connection Properties window is from Windows XP. Windows 2000 Connection Properties
window has a slightly different feel, however the contents of the configuration window are the same.
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1. Select Internet Protocol (TCP/IP) and click Properties.
2. If you are using an address server, select Obtain an IP address automatically and Obtain DNS server
address automatically radio buttons.
If you are configuring the settings manually, select Use the following IP address radio button and fill in
the desired IP address, subnet mask, and default gateway. Select Use the following DNS server
addresses and fill in the IP addresses of the DNS servers. You need to provide at least one DNS
server. Consult the paperwork for appropriate IP information. The DNS servers for Sonic are
10.1.100.230 and 10.1.100.231.
3. When you are done, click OK to close the IP properties and the OK again to close the connection
properties. Restart After checking with POC to ensure that a reboot will not affect ability of store to
function, restart your system if prompted
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Appendix C – HN7700S Fallback Updater Instructions
The factory installed HN7700S needs to be upgraded before commissioning the HN7700S in order to correct
possible commissioning problems with DVB-S2.
1. Download the HN7KFU_53028.exe file from the installer portal.
2. Running the file will extract the software to a folder called C:\HN7700S.
11. Verify connectivity to the HN7700S by pinging the LAN port IP address 192.168.0.1.
12. Open a Command Prompt window:
•
For Windows 98SE/Me, click Start Æ Run and then type “command” and hit ENTER.
•
For Windows 2000/XP, click Start Æ Run and then type “cmd” and hit ENTER.
13. From the Command Prompt on the laptop, the installer will ping the HN7700S. Type “ping
192.168.0.1” from the c:\ prompt.
3. Open the C:\HN7700S folder.
4. Double click on the HUGHES_Updater.exe file to start the program.
5. Once the program starts, click Accept to accept
the license.
6. Enter in the IP address of the LAN port of the
HN7700S (192.168.0.1) and click OK.
7. The program will take a couple of minutes to run. It should cycle through “Waiting for remote come up…”,
“Connecting to unit…” and “Sending files…”. The HN7700S will reset a couple of times. Once the program
finishes, it terminates automatically and the HN7700S will reboot.
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