Dealer Terms and Conditions

Dealer Terms and Conditions page 1 of 4
Dealer Terms and Conditions
To become a Bluefin dealer, please complete the following documentation. If you have any questions, please
call us at 949-553-8800, or email [email protected].
Completed Dealer Application
Personal Guarantee
Federal Tax ID
Copy of State Resale Tax Certificate
Store photos (For Marketing and Promotion on Social Media for new stores)
We accept fax, snail mail, or electronic versions of the above. If sending electronically please verify that an actual handwritten signature is on the appropriate documents. We will not accept electronic signatures. By placing an order with
Bluefin, you acknowledge and accept our terms and conditions outlined below.
Dealer Pricing by Category
Bandai Hobby Model Kits
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40% off MSRP – Base Price, single quantities.
5% off Base Price – For increments of full case qty. Multiple POs shipped at the same time must have carton qty on
each PO to receive the discount.
Bandai Tamashii Nations / Capcom
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35% off MSRP – Base Price, Single quantities. Most items.
5% off Base Price - For increments of full cases over 24 pcs minimum, most items. Multiple POs shipped at the same
time must have minimum qty on each PO to receive the discount.
Square Enix / Kotobukiya
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35% off MSRP – Any quantity, no volume discount
GSI Creos
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40% off MSRP for Paint and Gundam Markers – Any quantity, no volume discount
35% off MSRP for Airbrushes and Tools – Any quantity, no volume discount
Preorders
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Email solicitations are sent weekly for new items. Please place your preorder PO before the deadline for
confirmed qtys. These pre-order qtys are used by Bluefin to obtain products for our Customers. Failure
to place your preorders may reduce Bluefin’s ability to supply scarce products to you.
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Items where demand exceeds production capacity may be allocated at the PO deadline and will be indicated on the solicitation. Orders for allocated items will not be accepted after the PO deadline.
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Preorders are viewed by Bluefin as a commitment, and Cancellations are prohibited.
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Customer’s who repeatedly delay shipment/payment of their preorders or may have preorder privileges
revoked.
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Preordered items will be prepared for shipment immediately upon arrival at Bluefin’s warehouse. Preordered items sitting in Bluefin’s warehouse longer than 7 days are no longer guaranteed, and Bluefin may
choose to sell these qtys to other customers at it’s sole discretion.
Bluefin * 2967 Michelson Dr. #G113, Irvine, CA 92612-8801 * Phone: 949-553-8800 * [email protected] * revised April 2015
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Bluefin Minimum Advertised Pricing (MAP) Policy
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Do NOT Advertise Pricing below 11% OFF of BLUEFIN MSRP (not including the price of shipping/freight).
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No price restrictions when sold at brick/mortar locations
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Do NOT utilize automated pricing scripts that automatically adjust the price.
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Do not undercut the market by “pennies”. Even if the market is above MSRP.
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If you happen to have a large quantity and feel the need to move the items with a sale please contact us
directly for approval. Each case will be decided on a case-by-case basis.
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Report violators of this policy
Payment Terms
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New Customers: All orders must be paid by ACH/Wire Transfer prior to shipment, Credit Card or COD
Money Order; a minimum $500 for the first order, $750 if opening for new store, $1000 minimum for
Online only sellers. We ask that you continue to use credit card or COD money order for the 3 months
or 6 orders (whichever comes later) before we make credit inquiries for terms or other payment options.
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Payment via Credit Card is an extra 2%
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Payment via COD will be charged an $12.50 COD fee.
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Due upon receipt: Payment is made upon receipt of goods, a transit allowance of 2-14 days (based on
geographical location) is considered before an account is “past due”.
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15% refusal/restocking fee plus shipping cost will be charged to any refused COD package.
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Short paying of Invoices is strictly prohibited. In the event of shortages or damage claims, Bluefin will
issue a Credit Memo after approval on a case-by-case basis. Damages not reviewed and approved
through Bluefin’s RMA inspection process will not be credited.
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Returned checks: All returned checks will result in a $25 returned check fee, which will be added to the
dealer account. Bluefin reserves the right to make no further shipments on an open account.
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Overdue accounts: A 1.5% monthly (18% APR) interest fee is assessed for overdue accounts. Bluefin
reserves the right to make no further open shipments to an over due account until the balance is paid in
full.
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Credit Terms: All requests for credit terms must go through an approval process. Approved customers
with terms will be charged an extra 3% for all items.
Bluefin * 2967 Michelson Dr. #G113, Irvine, CA 92612-8801 * Phone: 949-553-8800 * [email protected] * revised April 2015
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Shipment/Freight
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Shipping method: Most domestic shipments will be sent via UPS or Fedex ground. Each box includes up
$100 insurance. Additional insurance coverage must be specified at time of order.
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Freight: Shipping charges will appear on your invoice. Orders totaling at least $300 will receive a 50%
freight discount.
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Freight discount applies only to primary shipping address on file and Hotel’s and Convention Centers. Primary shipping address can be changed once every 30 day period.
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Shipments to Hotels or Convention Centers will charged an extra $15 fee.
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Residential Addresses include applicable residential fees from the Carrier.
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Special Shipping Service: If expedited shipping in the USA is requested such as Priority Mail, UPS Next
Day Air, 2nd Day Air or 3 Day Select, FedEx, the full amount for these charges will apply.
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Shipping Discrepancies: Please be sure to reconcile the number of boxes shipped to the number of boxes
received before signing for a shipment. All discrepancies including, shortages, incorrect shipment,
damaged merchandise, lost boxes, missing parts, and defective merchandise must be reported within 7
days of receipt of shipment.
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Damaged Boxes: If a box appears damaged upon arrival, it must be reported to the driver immediately.
Please follow the carrier’s instructions and call us immediately. The original shipping box must be kept
for inspection by the carrier and the claim must detail the damaged items. Credit can only be issued if
these procedures are followed. Please also take photos of all damages. RAM#s will be issued for Damaged items.
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Shortage or Incorrect shipment: Please contact us immediately (within 7 days) and request a return authorization number (RMA#) for the incorrect item. If the correct/missing item is in stock (domestically)
we will send the missing item to you free of charge otherwise a credit will be issued to your account.
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Collect Shipments: Bluefin will ship via your collect carriers if requested. Collect shipments that have
carrier Damage are not covered by Bluefin, and you will need to file a claim with your carrier directly,
in the event of damages or other related transportation issues.
Return Policy
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No returns. As these products are being imported directly from Japan no return or exchanges will be allowed. Only in instances of damage on shipment, defective merchandise or incorrect shipment may
products be returned.
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All merchandise returned to our distribution center must have a return authorization number (RMA#),
which is obtained by e-mailing or calling Bluefin. Any merchandise returned without the RMA# will be
refused and the sender takes full responsibility for any loss or damage.
Bluefin * 2967 Michelson Dr. #G113, Irvine, CA 92612-8801 * Phone: 949-553-8800 * [email protected] * revised April 2015
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Warranty Information
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Only defective Merchandise can be returned for credit or exchange.
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Customer must return the defective merchandise (to the original store of purchase) within 7 days of purchase. It is the responsibility of each dealer to judge the validity of each case.
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All defective products must be returned to Bluefin within 30 days for proper credit to be applied.
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Defect Returns must include the following information: Date of Purchase, Date of Return, Customer
Name, Address and Contact Phone Number.
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If Bluefin finds no defect or the item has been damaged or broken due to abuse or improper use by the
customer no credit will be applied.
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Retailers can inform Consumers to contact Bluefin directly by email for replacement parts or exchanges
on defective Bandai/Capcom products. [email protected] This email address is conveniently labeled directly on all qualifying products.
Bluefin * 2967 Michelson Dr. #G113, Irvine, CA 92612-8801 * Phone: 949-553-8800 * [email protected] * revised April 2015