Spring into Savings – FAQs What is the offer

Transcription

Spring into Savings – FAQs What is the offer
Spring into Savings – FAQs
What is the offer?
Ocean view and veranda save up to $300 and choose one: Free Beverage Package, Free Gratuities or up to $300 onboard credit. Book a
veranda in Europe, Concierge Class, AquaClass® and receive an All Inclusive offer: Free Beverage Package, Free Gratuities, AND up to $300
onboard credit. Save up to $1,000 when you book a Suite and receive an All Inclusive offer: Free Beverage Package, Free Gratuities, AND
up to $300 onboard credit.
What is the savings offer?
Savings are per stateroom based on number of cruise sailing nights: 3-6 = $100; 7-9 = $200; 10 nights or more = $300.
What is the promo name?
Promo name for Savaings offer is called Spring Into Savings
What are the onboard credit values?
Onboard credits are based on sail nights for standard verandas, non-Europe: 3-5 nights $100; 6-9 nights $200; 10 nights or more $300.
For All Inclusive (Concierge Class, AquaClass, Suite Class, and Europe verandas only): 3-5 nights $200; 6 nights or more $300.
What are the eligible sailings?
Sailings from May 2015 through April 2017.
What is the Booking Window?
Bookings must be made March 2 – 31, 2015.
What are the applicable products/ships?
Eligible on 3 nights or longer products in the Caribbean, Alaska, Bermuda, Europe, Asia, Australia, Hawaii, South America, Canals, and
Canada.
Is this applicable to Cruisetours?
Yes, however the offer is based on cruise sail nights.
What are the applicable categories?
Ocean view and above.
Cruise must be booked Mar. 20 – 31, 2015 (“Offer Period”). Offer applies to select 3-night and longer cruises that depart May 2015 – April 2017 on Caribbean, Alaska, Bermuda, Europe, Asia, Australia, Hawaii, South America, Canals, Canada; ocean view and higher
stateroom categories, excluding South America repositioning cruises that depart December 5, 2015 and March 13, 2016. Savings Offer: Cruise fare savings is up to $1,000 per stateroom and varies by sail nights and category class; 3-5 nights is $100 per stateroom, 6-9
nights $200 per stateroom; 10 nights or more $300 per stateroom, and suites is up to $1000 per stateroom. See www.celebritycruises.com for savings amounts. Savings Offer applies to ocean view and higher stateroom categories. For Savings Offer book promotion
Spring Savings. No promo code required. Savings Offer applies to prevailing rates and is not combinable with closed group rates. The first two guests in an ocean view or veranda stateroom also receive choice of either Classic Beverage Package, Free Gratuities, or a
stateroom Onboard Credit (“OBC”) of $100 for 3-5 nights, $200 for 6-9 nights, or $300 for 10-nights and longer. One OBC per stateroom. Each guest must select the same option and provide the applicable promo code at booking: SPRINGBEV for Beverage Package
or SPRINGOBC for OBC, and SPRINGGRATS for Free Gratuities All Inclusive Offer: The first two guests in a Concierge Class stateroom or higher or in standard Verandas for Europe, receive all three of the following options: Classic Beverage Package, Free Gratuities,
and an OBC of $200 for 3-5 night sailings or $300 for 6-night and longer sailings. One OBC per stateroom. No promo code required for All Inclusive Offer. Promotion name ALLINCSPRING. Classic Beverage Package option includes beer up to $6 per serving, spirits,
cocktails, and frozen drinks up to $8 per serving, wine by the glass up to $9 per serving, all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water, and server gratuities (amount based on gratuity guidelines). Classic
Non-Alcoholic Beverage Package includes all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water and server gratuities (amount based on gratuity guidelines). Terms of Celebrity’s Alcohol Policy apply, including a
minimum drinking age, which varies by itinerary. Each guest must provide date of birth at the time of booking. Free Gratuities option provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines.
Gratuities will be applied to reservation within 10 days of booking date. The guests’ stateroom folio will be credited with an OBC. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on
the final night of the cruise. Captain’s Club Reduced Deposit Offer: Classic Members and higher are eligible for a 50% reduced deposit on Qualifying Bookings made more than 70 days from departure date. Reduced deposit must be paid by deposit payment required
due date. To redeem at celebrity.com, proceed to the payment page, select “Other” in the deposit field and enter 50% off the deposit amount. Celebrity’s cancellation policy applies, including but not limited to full cancellation penalty amounts. Valid membership number
must be provided at time of booking; new members may book onboard without a membership number but must provide the membership number by Apr. 10, 2015. All Offers are applicable to new individual bookings, non-transferable, applicable only to qualifying
bookings, not combinable with any other offer. Offers exclude Book & Go, Exciting Deals, Interline, net rates, travel agent, and employee rates. No refunds or credits for unused options. Offers and prices are subject to availability and change without notice, capacity
controlled, and not applicable to charters or contracted groups. Cruise portion of cruisetours eligible for Offers based on number of cruise nights. Single occupancy bookings eligible for Offers. Trade: Group bookings that are named prior to the Offer Period cannot be
cancelled and rebooked under this Offer. Refer to Cruise Ticket Contract for additional terms and conditions. Celebrity reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice.
©2015 Celebrity Cruises Inc. Ships registered in Malta and Ecuador. 15043441 • 3/2015
Spring into Savings – FAQs
Is it applicable to Individual and/or Group business?
For new individuals and named group bookings.
Can I convert a booking made prior to booking window?
Yes, but it must be at prevailing rates, and other offers will be removed. Savings offer is only available to prevailing rates. This means if
group x rates are no longer open for sale it is not combinable.
How will offer by applied to individual bookings?
For individual bookings, non-groups, book through cruise match or call Trade Support and choose one the Promo Codes. a) Beverage
package – SPRINGBEV; b) OBC – SPRINGOBC; c) No promo code for CC, AQ and Suites – promo name will be ALLINCSPRING
How will offer by applied to group bookings?
Booking instructions for booking FIT and Group Prevailing rates:
Choose one the promo codes to indicate which offer is guest chooses if booking Standard verandas, or oceanview Beverage package –
SPRINGBEV, OBC – SPRINGOBC, Free grats – SPRINGGRATS , No promo code for CC, AQ, Suites and Europe verandas – promo name
will be ALLINCSPRING. The OBC offer will be applied automatically for qualified bookings. For Beverage and gratuities offers and option
codes will applied on the back-end by the redemption team within 10 days after the booking is made. Beverage PCP codes will be applied
at least 2 weeks prior to the sail date.
Booking instructions to receive the amenity if booking Group Rates not are no longer available for sale - NOTE this is not applicable to
savings offer
For unnamed group bookings with group rates that are not available for sale (rates that are no longer available for sale during booking
window, but that are already held by the travel partner), travel partners can call Trade Support or provide applicable booking id, and select
one of the offer type by visiting www.cruisingpower.com and selecting the coupon redemption tool available from the booking tools global
navigation (booking tools>coupon redemption) and enter, cruise booking id, and choose one of the offer type. For these groups only Trade
Support or CO applies one of the following general option codes: BEVS - Beverage package, OBC1 – OBC and ALL1- for CC, AQ, suites and
Europe verandas – All Inclusive.
Cruise must be booked Mar. 20 – 31, 2015 (“Offer Period”). Offer applies to select 3-night and longer cruises that depart May 2015 – April 2017 on Caribbean, Alaska, Bermuda, Europe, Asia, Australia, Hawaii, South America, Canals, Canada; ocean view and higher
stateroom categories, excluding South America repositioning cruises that depart December 5, 2015 and March 13, 2016. Savings Offer: Cruise fare savings is up to $1,000 per stateroom and varies by sail nights and category class; 3-5 nights is $100 per stateroom, 6-9
nights $200 per stateroom; 10 nights or more $300 per stateroom, and suites is up to $1000 per stateroom. See www.celebritycruises.com for savings amounts. Savings Offer applies to ocean view and higher stateroom categories. For Savings Offer book promotion
Spring Savings. No promo code required. Savings Offer applies to prevailing rates and is not combinable with closed group rates. The first two guests in an ocean view or veranda stateroom also receive choice of either Classic Beverage Package, Free Gratuities, or a
stateroom Onboard Credit (“OBC”) of $100 for 3-5 nights, $200 for 6-9 nights, or $300 for 10-nights and longer. One OBC per stateroom. Each guest must select the same option and provide the applicable promo code at booking: SPRINGBEV for Beverage Package
or SPRINGOBC for OBC, and SPRINGGRATS for Free Gratuities All Inclusive Offer: The first two guests in a Concierge Class stateroom or higher or in standard Verandas for Europe, receive all three of the following options: Classic Beverage Package, Free Gratuities,
and an OBC of $200 for 3-5 night sailings or $300 for 6-night and longer sailings. One OBC per stateroom. No promo code required for All Inclusive Offer. Promotion name ALLINCSPRING. Classic Beverage Package option includes beer up to $6 per serving, spirits,
cocktails, and frozen drinks up to $8 per serving, wine by the glass up to $9 per serving, all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water, and server gratuities (amount based on gratuity guidelines). Classic
Non-Alcoholic Beverage Package includes all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water and server gratuities (amount based on gratuity guidelines). Terms of Celebrity’s Alcohol Policy apply, including a
minimum drinking age, which varies by itinerary. Each guest must provide date of birth at the time of booking. Free Gratuities option provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines.
Gratuities will be applied to reservation within 10 days of booking date. The guests’ stateroom folio will be credited with an OBC. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on
the final night of the cruise. Captain’s Club Reduced Deposit Offer: Classic Members and higher are eligible for a 50% reduced deposit on Qualifying Bookings made more than 70 days from departure date. Reduced deposit must be paid by deposit payment required
due date. To redeem at celebrity.com, proceed to the payment page, select “Other” in the deposit field and enter 50% off the deposit amount. Celebrity’s cancellation policy applies, including but not limited to full cancellation penalty amounts. Valid membership number
must be provided at time of booking; new members may book onboard without a membership number but must provide the membership number by Apr. 10, 2015. All Offers are applicable to new individual bookings, non-transferable, applicable only to qualifying
bookings, not combinable with any other offer. Offers exclude Book & Go, Exciting Deals, Interline, net rates, travel agent, and employee rates. No refunds or credits for unused options. Offers and prices are subject to availability and change without notice, capacity
controlled, and not applicable to charters or contracted groups. Cruise portion of cruisetours eligible for Offers based on number of cruise nights. Single occupancy bookings eligible for Offers. Trade: Group bookings that are named prior to the Offer Period cannot be
cancelled and rebooked under this Offer. Refer to Cruise Ticket Contract for additional terms and conditions. Celebrity reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice.
©2015 Celebrity Cruises Inc. Ships registered in Malta and Ecuador. 15043441 • 3/2015
Spring into Savings – FAQs
What are the promo codes for individual bookings?
Beverage package – SPRINGBEV; OBC – SPRINGOBC; Free grats – SPRINGGRATS; No promo code for CC, AQ, Suites and Europe verandas
– promo name will be ALLINCSPRING.
Are single traveler’s eligible for this offer?
Yes, single occupancy bookings are eligible for Offer.
Is there anything additional for Captain Club members?
Captain’s Club Reduced Deposit Offer: Classic Members and higher are eligible for a 50% reduced deposit on Qualifying Bookings made
more than 70 days from departure date. Reduced deposit must be paid by deposit payment required due date. Not applicable to individual
bookings within a group or suite bookings.
What price programs does this offer exclude?
The offer shows as best value or best offer and only applies to standard or group standard pricing.
Can I upgrade to a Classic or Premium package?
Yes, upgrades are available at a minimal charge plus bar gratuities for each passenger; please contact the Trade Support desk.
Can one guest upgrade to Premium beverage package if the other guest does not want to upgrade?
Yes, please contact the Trade Support desk.
Can a booking select the Classic Beverage package when the first guest is an adult and the second guest is a minor?
Yes, please contact the Trade Support desk. A classic non-alcohol package will be applied if other guest is under 18.
Is the offer combinable with Shareholder?
No.
Cruise must be booked Mar. 20 – 31, 2015 (“Offer Period”). Offer applies to select 3-night and longer cruises that depart May 2015 – April 2017 on Caribbean, Alaska, Bermuda, Europe, Asia, Australia, Hawaii, South America, Canals, Canada; ocean view and higher
stateroom categories, excluding South America repositioning cruises that depart December 5, 2015 and March 13, 2016. Savings Offer: Cruise fare savings is up to $1,000 per stateroom and varies by sail nights and category class; 3-5 nights is $100 per stateroom, 6-9
nights $200 per stateroom; 10 nights or more $300 per stateroom, and suites is up to $1000 per stateroom. See www.celebritycruises.com for savings amounts. Savings Offer applies to ocean view and higher stateroom categories. For Savings Offer book promotion
Spring Savings. No promo code required. Savings Offer applies to prevailing rates and is not combinable with closed group rates. The first two guests in an ocean view or veranda stateroom also receive choice of either Classic Beverage Package, Free Gratuities, or a
stateroom Onboard Credit (“OBC”) of $100 for 3-5 nights, $200 for 6-9 nights, or $300 for 10-nights and longer. One OBC per stateroom. Each guest must select the same option and provide the applicable promo code at booking: SPRINGBEV for Beverage Package
or SPRINGOBC for OBC, and SPRINGGRATS for Free Gratuities All Inclusive Offer: The first two guests in a Concierge Class stateroom or higher or in standard Verandas for Europe, receive all three of the following options: Classic Beverage Package, Free Gratuities,
and an OBC of $200 for 3-5 night sailings or $300 for 6-night and longer sailings. One OBC per stateroom. No promo code required for All Inclusive Offer. Promotion name ALLINCSPRING. Classic Beverage Package option includes beer up to $6 per serving, spirits,
cocktails, and frozen drinks up to $8 per serving, wine by the glass up to $9 per serving, all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water, and server gratuities (amount based on gratuity guidelines). Classic
Non-Alcoholic Beverage Package includes all soda selections, fresh squeezed and bottled juices, premium coffees, teas and non-premium bottled water and server gratuities (amount based on gratuity guidelines). Terms of Celebrity’s Alcohol Policy apply, including a
minimum drinking age, which varies by itinerary. Each guest must provide date of birth at the time of booking. Free Gratuities option provides for prepaid stateroom, waiter, assistant waiter and head waiter gratuities in the amount suggested by Celebrity’s guidelines.
Gratuities will be applied to reservation within 10 days of booking date. The guests’ stateroom folio will be credited with an OBC. OBC has no cash value, is applicable to cruise only, non-transferable, not redeemable for cash, and will expire if not used by 10:00 PM on
the final night of the cruise. Captain’s Club Reduced Deposit Offer: Classic Members and higher are eligible for a 50% reduced deposit on Qualifying Bookings made more than 70 days from departure date. Reduced deposit must be paid by deposit payment required
due date. To redeem at celebrity.com, proceed to the payment page, select “Other” in the deposit field and enter 50% off the deposit amount. Celebrity’s cancellation policy applies, including but not limited to full cancellation penalty amounts. Valid membership number
must be provided at time of booking; new members may book onboard without a membership number but must provide the membership number by Apr. 10, 2015. All Offers are applicable to new individual bookings, non-transferable, applicable only to qualifying
bookings, not combinable with any other offer. Offers exclude Book & Go, Exciting Deals, Interline, net rates, travel agent, and employee rates. No refunds or credits for unused options. Offers and prices are subject to availability and change without notice, capacity
controlled, and not applicable to charters or contracted groups. Cruise portion of cruisetours eligible for Offers based on number of cruise nights. Single occupancy bookings eligible for Offers. Trade: Group bookings that are named prior to the Offer Period cannot be
cancelled and rebooked under this Offer. Refer to Cruise Ticket Contract for additional terms and conditions. Celebrity reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice.
©2015 Celebrity Cruises Inc. Ships registered in Malta and Ecuador. 15043441 • 3/2015