Systems Integrator Business Connexion and Prognosis enable
Transcription
Systems Integrator Business Connexion and Prognosis enable
Integrated Research Case Study - Helping Vodacom keep over 40 million customers in constant contact Systems Integrator Business Connexion and Prognosis enable Vodacom to achieve the highest availability and performance through effective management of their converged infrastructure environment. Majority-owned by Vodafone, one of the world’s largest mobile communications companies by revenue, Vodacom is an African mobile communications company providing voice, messaging, data and converged services to over 40 million customers. Started as the first cellular network with roots in South Africa, over the years it has grown its operations to include networks in Tanzania, the Democratic Republic of Congo (‘DRC’), Mozambique and Lesotho. Also providing carrier and business services to customers in over 70 countries, Vodacom today is a leading telecommunication company in Achieve goals • • • • • Rapid deployment 99.999 percent up time Remote systems management Rapid identification and resolution of performance issues Reduced TCO via identification of inefficient system resources South Africa with an estimated market share of 58%. Minimize risk, secure revenue Mobile voice services are the largest contributors to Vodacom’s revenue, so managing the performance and availability of the prepaid front-end environment (PPFE) used by almost 84 percent of its 40 million customers is vital. Business Connexion, Vodacom’s systems integrator and facilities manager, uses Prognosis performance management software to alert operators to any system malfunction that threatens PPFE performance or service delivery. Prognosis provides: • Improved system availability • Real-time application availability monitoring • Automatic tracking of up and down-time • Historical in-depth availability reporting • Reduced cost of ownership Prognosis gives us a real-time dashboard view of the extended PPFE infrastructure. It provides a single point of monitoring for our cross-platform Windows and HP NonStop environment. Brett Dismore, consultant on the Vodacom project for Business Connexion. The Role of Prognosis With the rollout of cellular networks to the new locations, Business Connexion installed Prognosis on Vodacom’s HP NonStop and Windows servers to help plan capacity requirements, maximize performance and availability of distributed applications and proactively alert operators to any system malfunction that threatened performance or service delivery. Dar Es Salaam, Tanzania Contact us Maputo, Mozambique The Prognosis deployment enabled Business Connexion to manage the entire PPFE environment remotely from their Johannesburg base in neighbouring South Africa. “Although each country is managed individually, Prognosis gives us a real time dashboard view of the extended PPFE infrastructure. It provides a single point of monitoring for our cross-platform twitter.com/powerminder Windows and HP NonStop environment.” told Dismore. e: [email protected] Johannesburg, South Africa Americas t: +1 (303) 390 8700 f: +1 (303) 390 8777 e: [email protected] Asia Pacific/Middle East/Africa t: +61 (2) 9966 1066 f: +61 (2) 9966 1042 United Kingdom t: +44 (0) 1344 894 200 f: +44 (0) 1344 890 851 e: [email protected] The Mozambiquefacebook.com/IntegratedResearch cellular system was configured and went live Germany t: +49 (69) 710 455 255 f: +49 (69) 710 455 450 e: [email protected] within two months. Within six months, more than 120,000 users had in linkedin.com/companies/integrated-research For more information visit our website at www.ir.com Network Management Challenge been signed up, and uptime of 99.999 percent was achieved. A similar success story followed in Tanzania, which now services over When Vodacom was selected to build new cellular networks in 1.5 million customers, of which over 99.999 percent use Vodacom’s About Integrated Research (IR) - IR is a leading global provider of high-definition performance monitoring, diagnostics and reporting software. The creator of Mozambique and Tanzania, it contracted integrator PPFE. solutions designed to manage continuity-critical IT infrastructure, payments award-winning Prognosis®solutions and PowerMinder®− IR builds scalable, customizable and communicati ons ecosystems. provides real time solutions that give customers the insight they need to run their business, reduce their operating costs, Business Connexion to roll out and manage the IRPPFE. minimize risk, and gain competitive advantage. “Even as Vodacom’s pan-african networks expand and customer Business Connexion faced the legacy of a country recovering base grow, we will be able to proactively manage availability, loads 2012 Integrated Research is a registered trademark supplies of Integrated Research brand and product names are trademarks or registered trademarks of their respective companies. from©almost 20 years ofLimited. civil Prognosis war, erratic electricity and a Limited. All otherand quality of service to users” concluded Dismore. shortage of basic construction materials when they were building. Using Prognosis to achieve high availability, reliable performance Any spare parts required for the network hardware also had to and removing the need to micro manage the PPFE environment be shipped in from South Africa. After a lot of hard work Business have been integral to the success of Vodacom’s PPFE expansion. Connexion co-ordinated diverse suppliers and built the entire network infrastructure in 6 self-contained shipping containers, Prognosis also helps the organizations to minimize expensive with their own UPS, air conditioning and painted white to cope outages and optimize IT operations and resources. Through a single with the intense heat. However, the challenge of managing this pane of glass you can manage cross-platform technologies including infrastructure, located far from the headquarters, was concerning. HP NonStop, Windows, Unix and Linux. For more on visit our website at www.ir.com “Although Southinformati Africa, Mozambique and Tanzania adjoin one For more information about Prognosis solutions for infrastructure, another along the eastern coast of Africa, the distances involved visit www.prognosis.com/infrastructure About Integrated Research (IR) - IR is a leading global provider of high-definition performance monitoring, diagnostics and reporting software. The creator of award-winning are huge. We just could not manage these systems efficiently Prognosis® and PowerMinder®− IR builds scalable, customizable solutions designed to manage continuity-critical IT infrastructure, payments and communications ecosystems. IR provides real time solutiwe ons that give customers theissue. insight they need to run their business, reduce their operating costs, minimize risk, and gain competitive advantage. by sending support staff each time anticipated an Nor could©we be purely reactive and respond to service issues as they 2012 Integrated Research Limited. Prognosis is a registered trademark of Integrated Research Limited. All other brand and product names are trademarks or registered trademarks of their respective companies. occur,” said Brett Dismore, Business Connexion’s principal project engineer and added, “ Tight management and the ability to manage systems remotely were critical.” Contact us Americas t: +1 (303) 390 8700 f: +1 (303) 390 8777 e: [email protected] Asia Pacific/Middle East/Africa t: +61 (2) 9966 1066 f: +61 (2) 9966 1042 e: [email protected] United Kingdom t: +44 (0) 1344 894 200 f: +44 (0) 1344 890 851 e: [email protected] Germany t: +49 (69) 710 455 255 f: +49 (69) 710 455 450 e: [email protected] twitter.com/IRPrognosis facebook.com/IntegratedResearch in linkedin.com/companies/integrated-research For more information visit our website at www.ir.com About Integrated Research (IR) - IR is a leading global provider of high-definition performance monitoring, diagnostics and reporting software. The creator of award-winning Prognosis® − IR builds scalable, customizable solutions designed to manage continuity-critical IT infrastructure, payments and communications ecosystems. IR provides real time solutions that give customers the insight they need to run their business, reduce their operating costs, minimize risk, and gain competitive advantage. HP0168-03 © 2012 Integrated Research Limited. All rights reserved. Prognosis is a registered trademark of Integrated Research Limited. All other brand and product names are trademarks or registered trademarks of their respective companies.