RETAIL SKILLS HEALTH & BEAUTY

RETAIL SKILLS HEALTH & BEAUTY –
(PHARMACY) GYS95
AIM
The aim of the programme is to enable the learner to develop the knowledge, skills and
competence to work, under supervision, in a retail environment particularly in the pharmacy retail
sector providing effective customer service and retail selling, performing a range of payment
transactions, engaging in stock control and applying their knowledge of over-the-counter and
grooming and skin care products. On successful completion of the programme, learners may
progress to further education and training.
COURSE CONTENT
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CAREER PLANNING & JOB SEEKING SKILLS
COMMUNICATIONS (4N0689)
CUSTOMER SERVICE (4N1989)
GROOMING AND SKINCARE
INDUCTION - COMMON AWARDS
INFORMATION TECHNOLOGY SKILLS (4N1125)
PRODUCT KNOWLEDGE - OVER THE COUNTER
RETAIL PAYMENT PROCEDURES (4N1185)
RETAIL SALES TECHNIQUES - 4N1183
STOCK CONTROL (4N1184)
TEAMWORKING (4N1169)
WORK PRACTICE-RETAIL HEALTH & BEAUTY (4N1170a)
PROGRAMME DURATION
39 Weeks
TARGET PROFILE
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Applicants must have reached the current statutory school leaving age.
Applicants must have achieved a FETAC Level 3 Major Award or its equivalent.
A good standard of written and spoken English and attention to detail are essential.
Good interpersonal skills and the ability to work under pressure are essential. Applicants should
be well groomed, have an outgoing personality and enjoy dealing with people.
Applicants must be prepared to work unsociable hours.
Course Certification
FETAC Level 4 Major Award in Retail Skills (4M1998)