price amends - Institute of Financial Services
Transcription
price amends - Institute of Financial Services
University College Level 3 Award in Customer Complaints Handling (AwCCH) The Award in Customer Complaints Handling (AwCCH) is a QCF Level 3 qualification designed specifically to assist frontline customer-facing staff and complaint handlers both in branch and call centres. This award develops the fundamental understanding of complaints handling. Describing best practice methods and the key solutions to ensure customer complaints are resolved effectively and within the necessary regulatory parameters. AwCCH has been developed in conjunction with some of the UK's leading financial institutions and experts. This ensures AwCCH is at the forefront of the latest best practice and regulatory standards for complaints handling. Studying this qualification allows staff to demonstrate a professional standard of complaint handling and customer service and can be the first step onto career progression into a management role. Upon successful completion, students will be able to: l l l l Understand the changes in UK society and culture that has caused the rise in consumer complaints Understand the regulatory and legislative concepts relating to complaints handling Understand the range of UK financial services products relating to complaints and the regulatory framework for advised and non-advised sales Facts at a glance l Evaluate and offer solutions to regulated complaints handling. l Registration l Students can register for AwCCH at anytime and there are no entry requirements to study. Register online at www.ifslearning.ac.uk/AwCCH or by phone on +44 (0)1227 818609 (option 1). l l Study and learning resources The Level 3 Award in Customer Complaints Handling (AwCCH) is a Qualifications and Credit Framework (QCF) qualification regulated by Ofqual AwCCH consists of one module with two units Registration costs £164 and includes learning materials, initial examination entry and online access to any relevant update during the registration period Assessed by a single 2-hour multiple-choice question examination The AwCCH examination is available at over 150 Pearson VUE test centres nationwide with the result provided on the day. AwCCH is a distance learning qualification, allowing students to study at a pace and time that suits them. A comprehensive set of learning materials is provided at registration, both in hard copy and online via the information gateway ‘my ifslearning‘. www.ifslearning.ac.uk/AwCCH ifs University College is a registered charity, incorporated by Royal Charter. Level 3 Award in Customer Complaints Handling (AwCCH) Qualification structure Progression Module 1 Regulated Complaints handling Following completion of the Award in Customer Complaints Handling students can use the designation ‘AwCCH’ after their name and can progress onto the Level 3 Certificate in Regulated Complaints Handling (CeRCH). Unit 1 Fundamentals of Regulated Complaints Handling 40 recommended learning hours 1 hour exam (50 multiple-choice questions) Unit 2 Regulated Complaints Handling Solutions 30 recommended learning hours 1 hour exam (50 multiple-choice questions) Qualification: AwCCH (Award in Customer Complaints Handling) About ifs University College Cost Registration fee (includes materials and initial examination entry) £164 Examination resit fee £127 twitter.com/@ifs_Uni_College The certificate expands on the learning of AwCCH by providing an overview of the financial services sector, its products and the regulation that governs it. For students that want to upgrade their award they will just need to complete Module 1 of the CeRCH qualification to earn the certificate. ifs University College is the university college for financial education. London-based, it is a registered charity incorporated by Royal Charter that exists to ensure a flow of talented individuals into the financial services industry and related sectors. Its qualifications enable individuals to reach their full professional potential and encourage appropriate and ethical practice. It also works to enhance the financial wellbeing of future generations through its unique personal finance qualifications and wider financial capability initiatives. linkedin.com/company/ifs-university-college ifs University College, ifs House, 4–9 Burgate Lane, Canterbury, Kent CT1 2XJ T +44 (0)1227 818609 youtube.com/ifsUniversityCollege E [email protected] W www.ifslearning.ac.uk Every effort was taken to ensure this information sheet was accurate at the time of going to press, ifs University College is not liable for any errors or omissions in this publication. ifs University College reserves the right at any time and without notice to vary the content of its courses and syllabuses previously announced and to modify as appropriate the facilities and arrangements for students. AW12/14