Cloud-based Contact Center Solution Access anywhere, on any

Cloud-based Contact Center Solution
Access anywhere, on any device
No CAPEX, Nothing to install
Voice Over Internet Call Exchange Suite
powered by
IPC VOICES
Why Should You Read This?
BlueCloud is a cloud based technology for call centres,
sales teams and anyone else who makes large
volumes of calls. It provides you with the capabilities
of large, enterprise grade systems at just a fraction of
the cost.
There are a few problems attached to the technology
often used by call centers:
• The up front investments are huge
• The systems are complex, and require specialists
to be on site (or standby)
• They are not integrated with each other, making
reporting and information flow difficult
• The systems lack flexibility and may not be easy
to scale for a growing business
• The business metrics are hard to extract, and it is
hard to make adjustments during the campaigns.
BlueCloud is your solution to all these issues, making
use of the latest technology developments and
utilising the full power of cloud computing. This makes
it possible for us to deliver a very cost effective
solution to you, while providing you with the features
you need to run effective campaigns.
Simplicity has been at the core of developing IPC Voices, and anyone capable of
populating their Facebook profile will be able to configure BlueCloud comfortably. You
can set up new campaigns in just a few minutes and forget about all your technical
headaches.
With IPC Voices, no special hardware is required. All you need is a computer and a
headset. Contact center staff can work from anywhere as long as they are connected to
the Internet, or you can easily manage multiple sites from one single dashboard.
Contact Centers are typically spending around 15% of their annual expense budgets on
technology, but BlueCloud is here to change that. BlueCloud is charged per agent and
per month used, and there are no fixed term contracts.
How does it work?
You subscribe to the number of agents you need each month – pay only for what you
need. You can change thenumber of agents at any time. You can control the entire
system from a simple control panel by defining campaigns, teams and agents. You use
the same control panel to manage your campaigns and your agents. No assistance from
your IT team will be required. We are confident this is the easiest system you have ever
used in your call centre.
Through the control panel you get access to real time statistics on what is going on and
you can also change any campaign metric on the fly – even from your smart phone or
tablet.
Locally Hosted
Developed by international contact center solutions experts Bluecloud Australia, IPC
VOICES runs on IPC's cloud infrastructure hosted in IPC Data Center facilities in the
Philippines. Being a locally hosted enterprise cloud application, IPC VOICES allows
contact centers and corporate help desks to experience crystal-clear call quality and fast
browser access resulting from superior network latency. Philippine-based companies
also need not worry about data sovereignty for sensitive local campaigns. IPC VOICES
offers the robustness of traditional contact center solutions with the flexibility,
scalability, security and cost-efficiency of the cloud.
IPC® is an Internet data center, telecommunications and cloud services company, providing local and regional
enterprises with managed data services and business solutions at international standards. Certified for ISO
9001:2008 Quality Management Systems and ISO 27001:2005 Information Security Management Systems, the
foundation of IPC's business is customer satisfaction, ensured through high-quality on-time service delivery, best
practices, and a personalized, "boutique" approach to clients.
To know more about us, visit www.ipc.ph, Like us on Facebook (www.facebook.com/ipcph), and follow us on
Twitter (www.twitter.com/ipcph), LinkedIn (www.linkedin.com/company/ip-converge-data-services-inc-ipc-),
Instagram (www.http://instagram.com/ipc_ph) and Google+ (http://plus.google.com/+IpcPh).
Voice Over Internet Call Exchange Suite
powered by
System Overview
Key components of the system include:
A multi-function dialer
Client Portal – direct access
Call recordings
IVR capabilities
Advanced script module
Email integration
Voice and data integration
Mini CRM
Flexible VoIP options
Multi- site support
Secure global hosting
Full mobility
Appointment booking calendar
Workforce management module
Simple reports w/ real time access
QA portal for simple review
On the fly filtering options
Cascading campaign feature
System Requirements
Agents
Minimum
Recommended
5 - 15 Agents
1Mbps Burstable Internet
1Mbps Dedicated Internet
Minimum
Recommended
CPU
Intel Core i3 or equivalent
Memory (RAM)
512MB
> 1 GB DDr2+
Storage (HDD)
10GB free space
> 10GB
Supported
Not Supported
Windows XP*
Linux Desktop Environments
Windows Vista
Windows 7
Mac OS
Supported
Counterpath Bria/eyebeam
Not Supported
Avaya
Cisco
Browser
For inquiries, call +63 2 848 - 8700
or email [email protected]
IP Converge Data Services, Inc.
34th floor RCBC Plaza Tower II Ayala Avenue
Makati City 1200 Metro Manila, Philippines
www.ipc.ph
Supported
Not Supported
Google Chrome
Internet Explorer
Mozilla Firefox (latest)
Safari