Subscriptions Customer Service & Administration Assistant

Subscriptions Customer Service & Administration Assistant
Job Summary
The Subscriptions team manages the growth of five international legal publications, which cover news,
awareness and work-flow comparative guides. This role is to provide friendly and helpful customer service
to our subscription accounts, as well as undertaking full administration responsibilities to support the
growing team’s new business acquisitions and retention activities.
Responsibilities
Customer service:
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Account set up and subscription fulfilment (password set up, database, IP addresses, briefing issues, list
management, print runs etc.)
Manage customer enquiries
Send out welcome packs
Manage permissions for access to the website
Admin:
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Liaise with finance team on invoice fulfilment
Manage renewal admin and invoicing
Database work – managing contact lists
Managing timetables: advertising, HTML and conferences
Website amendments – static pages e.g. ‘contact us’
Uploading advertising banners
Uploading external event listings
Stock reporting
Arrange print distribution
Campaign support:
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Market research
Dividing lead lists to enable targeted communications
Arranging distribution emails via the subs criptions inbox
Direct mail via our distribution suppliers
Scheduling of marketing activities where appropriate (advertising / HTML)
Web amendments to the subs criptions pages
New business support:
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Campaign reports: statistics on each campaign, including number of leads ‘hot prospects’ generated, CTR’s,
sales generated and feedback
Reporting:
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Produce monthly sales and lead generation report. Work with the Acquisitions team to collect sales metrics
on the source and incentive used in monthly sales, as well as the reason for a ‘no’, client feedback and lead
generation statistics (where and how many)
Lead generation support:
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Support lead generation activities across all brands
Market research
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Maintain dotmailer distribution lists e.g. sign-ups and filter on non-subscribers
Monitor LinkedIn followers and spot any non-subscribers
Ad-hoc:
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Keep up to date with market place, competitor activity and client activity
Conference attendance
Individual Requirements
Candidate requirements:
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A 2:1 degree
An international outlook
Proactive nature and an ability to work both independently and collaboratively
Demonstrable ability to solve problems and work in a team
Confident communication skills on the phone, in writing and in person
Excellent organisational skills
Attention to detail
Previous office/administration or customer service experience is desirable
Proficiency in Microsoft Office applications
Foreign language skills - preferable but not compulsory
Only candidates who have the right to work in the United Kingdom will be considered for this role.