RingCentral Release Notes | June

RingCentral Release Notes | June
The Release Notes provide an update of the latest new features and enhancements for RingCentral products.
Also contained are Resolved Issues since the last release and Known Issues introduced by this release.
PRODUCT TYPE
What’s New & Improved
REGION
RingCentral for Desktop enhancements. Boost efficiency of business communications with all-inclusive
desktop solution.
1

Heads Up Display (HUD) – Allow users (e.g. receptionists, executive assistants) to view up to
100 colleagues' real-time phone statuses plus manage multiple incoming calls including
transferring calls, adding users to an existing call, and picking up calls on behalf of other
colleagues.
2

Pop-up window for incoming calls – Allow users to view a list of incoming calls with caller IDs
and have the option to answer calls or send to voicemail.

Scan to fax – Add fax attachments directly from a scanner.
1

Enable outbound VoIP calls with direct dial (with a purchased IP phone) – Make calls directly
from RingCentral for Desktop without using RingOut.
2

End-call notification with a beep sound .

Interface enhancements. Provide better user experience with greater efficiency.
US,
Canada
Cost Center Management. Enable companies (administrators) to assign purchases of RingCentral
services to a department or an individual based on Cost Center Codes.
US,
Canada
RingCentral for Oracle Sales Cloud. Connect RingCentral cloud business communications to Oracle
Sales Cloud CRM application to provide Oracle users with enterprise-grade cloud communication
capabilities.

Cloud-based integration – No software installation.

Easy click-to-call feature from any phone number in a contact.

Instantly access contact profiles based on incoming caller IDs.
US,
Canada
RingCentral Meetings. Optimize online meeting experience and collaboration.

Usability enhancements – Join a meeting from previous meeting IDs and resize meeting
windows.

In-meeting enhancements – New host controls (mute on entry, stop/start video, play enter/exit
chime), new attendee controls (raise hand, request for mouse and keyboard control), and gallery
view on iPad.

Screen share enhancements – Screen share and annotate from Android app, attendee coannotation during screen share (iOS), screen share iPad/iPhone apps from desktops, support for
copy and paste when screen sharing with remote control.

New setting options for meetings, audio, and usage statistics.

Enhancements in recording and echo cancellation.

Accessibility support.

iOS 64-bit support.

Supports dual stream for i7.
US,
Canada
© RingCentral, Inc. June 4, 2015
OFFICE
PROFESSIONAL
FAX
1
RingCentral Release Notes | June
RingCentral Mobile Apps. Improve efficiency and flexibility of communication while on the go.
3

Business SMS to 911 – Enable urgent text message to the 911 number.
1

New option enables callers to join the conference call before host . Increase flexibility and
productivity with the ability to start a conference call without a host.
2

Improved call interruption handling from a native incoming call .

New interface for easy navigation and improved usability.
US,
Canada
User Templates. New option to set bandwidth settings for user templates.
US,
Canada
User Extension. Allow an administrator to delete a not-activated extension.
US,
Canada
1
Available for RingCentral Office customers only.
Available for RingCentral Office and Professional customers only.
3
Available for RingCentral Office customers in the US only. Not all 911 Call Centers (Public Safety Answering Points) have the capabilities to accept text messages
yet based on Federal Communications Commission. Check with your local Public Safety Answering Points if the service is available.
2
© RingCentral, Inc. June 4, 2015
2
RingCentral Release Notes | June
PRODUCT TYPE
Resolved Issues
REGION
Resolved issue that caused the warning message that Business Hours are set to 24 hours when clicking
on the After Hours tab in the Company Greeting and Menu settings for the Auto-Receptionist to continue
to appear each time the user navigates to these settings after the user has clicked ‘No’ on the warning
message.
US,
Canada
Resolved issue that prevented users from being able to delete a forwarding number and save Call
Handling and Forwarding settings.
US,
Canada
Resolved issue that caused calls to be left on hold in the queue even though agents have become
available when agents are using RingCentral for Desktop.
US,
Canada
Resolved issue that prevented the system from notifying mobile phones and RingCentral for Desktop
when call forwarding was set up for the mobile phones and RingCentral for Desktop.
US,
Canada
Resolved issue that caused a call queue agent’s phone to not ring if the agent has the ‘Notify
Administrator’s desktop app’ setting turned on.
US,
Canada
Resolved issue that caused contacts with ‘Notes’ containing more than 256 characters to not be saved.
US,
Canada
Resolved issue that caused agents to be shown as ‘Unavailable’ after transferring a call when the agents
are using RingCentral for Desktop.
Known Issues
Received faxes will be lost if the fax preview page fails to generate.
OFFICE
FAX
US
PRODUCT TYPE
REGION
OFFICE
PROFESSIONAL
FAX
US
The radio buttons for ‘Set up hold music’ are both blank under Hold Music category in new Templates.
US,
Canada
The radio buttons for ‘Set up connecting message’ are both blank under Connecting Message category in
new Templates.
US,
Canada
© RingCentral, Inc. June 4, 2015
PROFESSIONAL
3