2015 CAU International Summer Program Course Syllabus
Transcription
2015 CAU International Summer Program Course Syllabus
2015 CAU International Summer Program Course Syllabus Course Title Instructor Global Business Environment Professor You-il Lee University Department School of Business and Economics Email [email protected] Course Description Phone # +61 8 8302 0991 This course offers a balance of sound business management practices that can be applied in a multicultural or an overseas setting. The course offers critical subjects that provide essential knowledge and skills, both theory and practice in the field. Students will be offered challenging but exciting opportunities to enhance their knowledge and skills in the field of International Business which is highly relevant to business/management strategies in the new millennium. This course is designed to expose students to the key determinants of the global business environment. It examines how the macro business environment is shaped by the interaction between globalization/regionalization and governments and international agencies such as the World Trade Organization. It then identifies how the global business environment may influence business strategy and operations in the international arena, culminating in the analysis of corporate capabilities essential for participation in international business. On completion of this course students should be able to: 1. Describe and explain the relevance, key roles and changing impact of internatio Course Goals nal institutions such as the WTO and World Bank on International Business activities 2. Analyse various forces, including globalisation and regionalisation, which impact trade and international business relations between countries and companies 3. Investigate the conduct of international business and the internationalisation of the organisations with the use of trade theories 4. Examine the firms’ value chain and activities and competitive strategies on inter national business activities 5. Discuss the impact of global product development and supply chain management on the performance of international firms 6. Analyse the major social, cultural, political and economic challenges facing international business in the 21st century Course Procedures Grading And Evaluation Weekly three hour lectures Class presentations Small group discussions Form of Assessment Length Weighting Assessment 1: 2000 words 25% 3000 words 35% 3 hours 40% Group Essay/Presentation Assessment 2: Group Case Analysis & Presentation Individual Open Book Examination Course Schedule Lecture 1. Introduction/ Chapter 1:Global Business Environment Lecture 2. Chapter 2: National Differences and Global Business Environment Lecture 3. Chapter 4: Managing Across Culture Lecture 4. Chapters 7-8: International trade theories and government policies Lecture 5. Chapter 9: Globalization and the rise of regionalism Lecture 6. Presentations for Assignment I Lecture 7. Chapter 13: Integrated Business Strategy Lecture 8. Chapter 15: Market Entry Strategy Lecture 9. Chapter 17: Global business environment and supply chain management. Lecture 10. Chapter 18: Global business environment and product development: international Marketing Lecture 11. Chapter 19: International HRM Lecture 12. Presentations for Assignment II Lecture 13. Discussion: Integrated Business Strategy Lecture 14. Discussion: Course Review and Exam Questions Lecture 15. Examination Instructor’s Profile Dr You-il Lee is currently serves as the President of the Korean Studies Association of Australasia, and is Associate Professor of International Business in the School of Management, University of South Australia and Deputy Director of the Australian Centre for Asian Business (ACAB) leading the research on political economic dynamics of globalization in Asia.You-il is a political economist and has published research on socio-economic and political changes and dynamics of globalization/regionalism in Asia. You-il's latest book (2014) is The Influence of National Culture on Customers' Cross-Buying Intentions in Asian Banking Services: Evidence from Korea and Taiwan (Routledge). You-il has taught and coordinated courses on Asian political economy, international business/management, and cross-cultural management. You-il has had considerable experience in advising companies and government departments on a range of matter and met with over 200 CEOs of multinational corporations over the years. Global Business Environment Course Outline Prof. You-il Lee University of South Australia Business School University of South Australia Australia 1 Why study International Business? At the turn of this millennium, it seems inevitable that globalization is pulling the whole world toward a more integrated economic system. International business has been moving to the center stage and becoming a key driving force of globalization. Technology allows a firm to conduct business around the world nearly as easily, cheaply, and efficiently as in its home country. No single country is dominant in a number of key industries. A significant part of international trade and investment is performed by multinational corporations. As a result, the world's limited natural resources and the whole of humanity have become strategic components of global production. Acting as economic agents, firms need to go beyond the maximization of shareholder wealth and expand out from that. For the earth's sustainable development, and for their own sake, business people have to work effectively in the global business environment. This means they need to understand, even if they are not necessarily responsible for, issues beyond profits such as the interaction of their business activities on distribution of values in economics, politics, ideologies, cultures, ethics, human rights, ecology or environment, social implications of technology choices, and economic development. Traditionally, business has been viewed as essentially economic, while its impacts on society have been dealt with at the margin, not to mention its moral implications. There is no universal foundation yet as to how we should work in, live in, and build for a better global village for all. This course offers a balance of sound business management practices that can be applied in a multicultural or an overseas setting. The course offers critical subjects that provide essential knowledge and skills, both theory and practice in the field. Students will be offered challenging but exciting opportunities to enhance their knowledge and skills in the field of International Business which is highly relevant to business/management strategies in the new millennium. COURSE OBJECTIVES Aim This course is designed to expose students to the key determinants of the global business environment. It examines how the macro business environment is shaped by the interaction between globalization/regionalization and governments and international agencies such as the World Trade Organization. It then identifies how the global business environment may influence business strategy and operations in the international arena, culminating in the analysis of corporate capabilities essential for participation in international business. Objectives Course Objectives On completion of this course students should be able to: 1. Describe and explain the relevance, key roles and changing impact of international institutions such as the WTO and World Bank on International Business activities 2. Analyse various forces, including globalisation and regionalisation, which impact trade and international business relations between countries and companies 3. Investigate the conduct of international business and the internationalisation of the organisations with the use of trade theories 4. Examine the firms’ value chain and activities and competitive strategies on international business activities 5. Discuss the impact of global product development and supply chain management on the performance of international firms 2 6. Analyse the major social, cultural, political and economic challenges facing international business in the 21st century COURSE CONTENT • • • • • • • • • • Internationalization and Globalization International Market Assessment International Political Economy Political Economy of International Business International Market Entry Strategies Integrated Business Strategy Cross-cultural Management International Marketing International HRM International organizations TEACHING AND LEARNING PROCESSES • • • Weekly three-hour seminar Class presentations Small group discussions SEMINAR PARTICIPATION AND DISCUSSION It is strongly recommended that students have read the relevant text chapters, journal/magazine articles and/or case study before coming to seminar. Students are also expected to bring current issues and debates concerned with global business to the seminar. Therefore, it is essential that students be familiar with current magazines and academic journals concerned with international business. The readings and discussions/debates will be assessed weekly in a small group discussion. ROAD TO SUCCESS In order to lead a successful journey for this course, you should: • • • • • read the relevant text chapters before they come to the seminar; be familiar with current affairs in relation to international business; be active participants in a weekly seminar; be active internet surfers; be aware of Learning Journal. TEXT AND REFERENCES 1. You will need continual access to the following text(s) to complete this course. The library does not hold multiple copies of the nominated text books. You are strongly recommended to purchase the book(s). 3 Hill, CWL 2014, International Business: Competing in the Global Marketplace, 9th ed, McGraw-Hill Irwin, New York. 2. Useful References: • Bartlett, CA & Ghoshal, S 2002, Managing Across Borders, 2nd edn., Boston, Harvard Business School Press. • Czinkota, MR & Ronkainen, IA 2005, ‘A forecast of globalization, international business and trade: Report from a Delphi study’, Journal of World Business, vol. 40, no. 2, pp. 111-123. • Daniels, JD, Radebaugh, LH & Sullivan, DP 2007, International Business. Environments and Operations, 11th edn., Prentice Hall, Upper Saddle River, NJ. • Dunning, JH 2000, ‘The eclectic paradigm as an envelope for economic and business theories of MNE activity’, International Business Review, vol. 9, no. 2, pp. 163-190. • • Griffin, RW & Pustay, MW 2008, International Business. A Managerial Perspective, 8th edn., Prentice Hall, Upper Saddle River, NJ. • Luthans, F & Doh, J 2008, International Management: Culture, Strategy, and Behavior, 7th edn., McGraw-Hill/Irwin • Ohmae, K 2005, Next Global Stage: The Challenges and Opportunities in Our Borderless World, Wharton School Publishing. • Peng, MW 2001, ‘The resource-based view and international business’, Journal of Management, vol. 27, no. 6, pp. 803-829. • Porter, ME 2000, ‘Location, competition, and economic development: Local clusters in a global economy’ Economic Development Quarterly, vol. 14, no. 1, pp. 15-34. • 3. • • • • Fletcher, R 2001, ‘A holistic approach to internationalisation’, International Business Review, vol. 10, no. 1, pp. 25-49. Shenkar, O 2004, ‘One more time: International business in a global economy’, Journal of International Business Studies, vol. 35, no. 2, pp. 161-171. • Suder, G 2004, Terrorism and the International Business Environment: The SecurityBusiness Nexus, Elgar Publishers, Cheltenham, Edward. • Vernon, R 1966, ‘International investment and international trade in the product cycle’, The Quarterly Journal of Economics, vol. 80, no. 2, pp. 190-207. • Wild, JJ, Wild, KL & Han, JCY 2007, International Business: The Challenges of Globalization, 4th edn, Pearson Prentice Hall. • Wright, RW & Ricks, DA 1994, ‘Trends in international business research: Twenty-five years later’, Journal of International Business Research, vol. 25, pp. 687-701. Recommended Readings for Seminars (Journals and Magazines): Harvard Business Review (http://www.hbsp.harvard.edu/products/hbr/index.html) Financial Times (http://www.ft.com/) Asia Businessweek (http://www.businessweek.com/globalbiz/asianews.htm) Asian Business (http://web3.asia1.com.sg/timesnet/navigatn/text/ab.html) 4 • • • • • • • • • • • • • • The Asia-Pacific Magazine(http://coombs.anu.edu.au/asia-pacific-magazine) The Economist (http://www.economist.com/) Far Eastern Economic Review (http://www.feer.com/) Fortune (http://www.fortune.com/) Academy of Management Review California Management Review Columbia Journal of World Business Journal of International Business Studies Strategic Management Journal World Bank (http://www.worldbank.org/) International Monetary Fund (http://www.imf.org/) Asian Crisis Home page (http://www.stern.nyu.edu/~nroubini/asia/AsiaHomepage.html) International Business Resources (http://ciber.bus.msu.edu/busres.htm) Association for International Business (http://earthone.com/index.html) 5 ASSESSMENT SUMMARY The table below summarizes assessment requirements for this course: Form of Assessment Length Weighting Due Date Assessment 1: Group Essay/Presentation 2000 words 25% Week 6/Presentation Assessment 2: Group Case Analysis & Presentation 3000 words 35% Week 12/Presentation Individual Open Book Examination 3 hours 40% Week 15 Professional Behavior: Attendance and Participation Regular class attendance and participation are expected and necessary to fulfill the course objectives and sustain the class professional rapport. The professor's attendance record is the official record. Latecomers will be marked absent unless they see the professor immediately after class and early leavers will be marked unless they see the professor before class; it is your responsibility to keep informed and inform the lecturer of any necessary absences. Professional behavior includes, but is not limited to, constructive participation, regular attendance (no more than 3 unexcused absences throughout the semester), oral and written preparedness, meeting deadlines, collaborative teamwork and collegial communication. A maximum of 10 points may be subtracted from the total student point accumulation by the professor if this policy is violated. 1. Assignment One: Group Essay/Class Presentation Value: 25 percent of final mark Date Due: Week 6. This is a group assignment. (Groups are to consist of three to five students). Task: In undertaking this course, you will be divided into teams. Your team affiliation will be finalised in the first seminar session. Each team is required to write an essay on the given topic. There are TWO components in this assessment item. Part I: The essay should be word-processed with a text length of 2000 words excluding appendices, references and bibliography. Task: Groups are required to choose ONE of the topics below, examine and submit the essay. • Globalization: pros and cons; • Free Trade vs protectionism; • Regional Economic Blocs such as EU, APEC, NAFTA, ASEAN, AFTA, etc; 6 • Foreign direct investment: pros and cons; • International organisations: WTO, IMF, OECD, IBRD, OPEC, etc; • Your home country position in the global market; Content refers to the extent the key issues in the country concerned, as depicted in the assigned readings, are covered; depth of analysis; and integration of issues in terms of doing business in different parts of the world. Presentation is concerned with the systematic structure of the report, logical sequencing of ideas, and the physical layout of the paper Originality is the generation of your own ideas from the study and the synthesis of established theories/concepts. Formatting and Layout: 2000 words Excluding table of content, graphs, tables, footnotes / bibliography, attachments / appendices. NOTE: the word count must not be exceeded. Part Two – Oral presentation Week 6. Present to the class group findings in completing the task. Your team will be required to prepare a 15-minute, illustrated presentation. You are encouraged to use visual aids, particularly PowerPoint. Sufficient hard copies of presentation slides (MS PowerPoint, 3/page handout format preferred) should be handed to the Course Facilitator prior to the scheduled presentation for distribution to students. Following the presentation there will be a question-and-answer period, with questions being posed by your classmates and your Course Facilitator. It is important that each member of the team contribute equally, not only in the preparation for the presentation but also in the actual class presentation and the question-and-answer period. ASSIGNMENT TWO: GROUP CASE ANALYSIS AND PRESENTATION Value: 35 percent Date Due: Week 12. This is a group assignment. (Groups are to consist of three to five students). Task: In undertaking this course, you will be divided into teams. Your team affiliation will be finalised in the first seminar session. Each team is required to undertake an analysis of a case with specific instructions. It is imperative that before the seminar sessions you study the case and communicate/work with your team members by email about how you go about the presentation. There are TWO components in this assessment item. 7 The first component involves your team making a formal oral case presentation at the scheduled seminar session. 1 Oral Case Presentation Due Date: Week 12 The oral case presentation will involve a comprehensive analysis in which the team will be expected to identify, evaluate and recommend. It is essential that your team present an in-depth diagnosis and recommend a realistic, workable plan of action. The presentation should demonstrate a systematic analysis of the case background & context, appropriately incorporate concepts from the readings, and propose specific, actionable recommendations. In planning your oral presentation, your team should assume the role of a group of management consultants presenting their findings to the company's Chief Executive Officer (CEO). The rest of the class will assume the role of company executives, prospective investors, market analysts, and reporters. By the end of your presentation, the company's CEO should: (a) have a clear action agenda, and (b) equally importantly, know precisely what commitments to make to his/her superiors and/or what directives to give during the next management meeting. The oral presentation itself will take the form of a 15-minute presentation to the class of your team’s analysis and recommendations. You are encouraged to use visual aids, particularly PowerPoint. Sufficient hard copies of presentation slides (MS PowerPoint, 3/page handout format preferred) should be handed to the Course Facilitator prior to the scheduled presentation for distribution to students. Following the presentation there will be a question-and-answer period, with questions being posed by your classmates and your Course Facilitator. It is important that each member of the team contribute equally, not only in the preparation for the presentation but also in the actual class presentation and the question-and-answer period. The following are the cases that the teams may consider: Case Study The Globalisation of Starbucks, textbook pages 36-37 Matsushita (Panasonic) and Japan's Changing Culture, textbook pages 130-131 Walmart's Foreign Expansion, textbook pages 167-168 Nike: The Sweatshop Debate, textbook pages168-171 Spain's Telefonica, textbook pages 278-279 Coca-Cola, textbook 518-519 JCB in India, textbook pages 520-521 IKEA: Furniture retailer to the world, textbook pages 521-527 Where possible, information and figures presented in each case study should be updated from other sources such as the internet. All cases are taken from the text book (Hill, C 2014, International Business: Competing in the Global Marketplace, 9th edn). Some cases include questions at the end while others do not include any questions. You are not required to answer these questions. It is expected that you will simply present an in-depth analysis of the case. This 8 includes identifying critical issues and recommending viable solutions to the identified issues. 2 Written Report Due Date: Week 12 The second component of this assessment requires students to turn their oral presentation into a 3,000-word written report and to submit it a week after the oral presentation. The Written Report needs to be typewritten in Microsoft Word. Formatting and Layout: 3000 word report End of Program Examination Value: 40 percent Date: Duration: Assessment Value: This examination will be conducted during the examination period The final exam is comprehensive. 3 hours 30% of final mark The exam/test will assess all topics in this course. The standards by which the examination will be assessed are: • extent to which students can demonstrate understanding of specific theories/concepts/tools covered in the course, particularly their strengths and shortcomings; and • extent to which students can apply specific theories/concepts/tools covered in the course This final exam is open book. The following items may be bought into the examination room: • Course textbook; • Lecture slides and course notes; • English print or bilingual dictionary. Please note that no electronic or digital equipment can be brought into the exam. 9 Schedule Seminar Topic Textbook / Activities Introduction Global Business Environment Academic briefing, group formation and course expectations Chapter 1 2 National Differences and Global Business Environment Chapter 2 3 Managing Across Cultures Chapter 4 4 International trade theories and government policies Chapters 7-8 5 Globalization and the rise of regionalism Chapter 9 Presentations for Assignment I Presentations for Assignment I Integrated Business Strategy Chapter 13 8 Market Entry Strategy Chapter 15 9 Global business management; 10 Global business environment and product development; Chapter 18 International Marketing 11 International HRM Chapter 19 Presentations for Assignment II Presentations for Assignment II 13 Integrated Business Strategy Discussion 14 Course Review and Exam Questions 1 6 7 12 15 environment and Examination 10 supply chain Chapter 17 Discussion ASSESSMENT CRITERIA Grade Description A or A+ (90-100%) Criteria High Distinction B or B+ (80-89%) Distinction Excellent comprehension of material and excellent development of a coherent argument relevant to the examination question: evidence of having done the essential/recommended readings; excellent presentation Good comprehension of material and good development of a coherent argument relevant to the examination question: evidence of having done the essential/recommended readings; good presentation C or C+(70-79%) Credit Good knowledge of material; relevant development of an argument relevant to the question; evidence of having done the essential/recommended readings; good presentation D or D+ (60-69%) Pass Sufficient knowledge of materials but development of an argument relevant to the question is limited; satisfactory presentation CP (50-59%) Conceded Pass Patch knowledge of materials but poor organisation of an argument relevant to the question; F (0-49%) Fail Patch knowledge, weak organisation of an argument relevant to the question. DEFERRAL OF ASSIGNMENTS • Students who wish to defer the submission of an assignment must apply for an extension of the time within which to submit the assignment; • The application must be in writing and must set out the grounds on which deferral is sought; • Where an extension is sought on or before the day fixed for submission of the assignment and an extension of not more than one week is sought, the application must be made to the lecturer in charge of the unit; • An assignment submitted after the fixed or extended time for submission shall incur a penalty to be calculated as follows: 11 (a) where the assignment is submitted not more than one week late, the penalty shall for each working day that it is late, be 5% of the maximum assessment available for the assignment; or (b) where the assignment is submitted more than one week late, a mark of zero shall be awarded. THE GSIS POLICY 1. The mechanics of writing (spelling, grammar, syntax, and punctuation) are important and will be taken into account in the assessment of all written work. A student’s work may be down-graded, and even failed, for unsatisfactory performance in these areas. [As a guide only, more than one error per four or five pages will probably attract a penalty. The penalty, from 10 to 60 percent of the mark you score for an assignment, is entirely at the discretion of the marking lecturer. It is understood that International students for whom English is a second language will sometimes have more problems than native speakers of English.] Students are expected to be vigilant, careful and competent in these areas. Work in pencil is not acceptable. 2. Students are requested not to approach any organization for material or assistance in connection with this course without first discussing the matter with the Course Coordinator. 3. A Timetable showing the Course Coordinator’s availability is attached to his staff study door. Plagiarism Plagiarism may be defined as the practice of presenting as one’s own the ideas or work of another without appropriate acknowledgement. It includes: • • • • • two or more students submitting substantially similar assignments. students copying from books, journals or the www. students copying from other students, or staff, with or without their knowledge. “recycling” of a student's own material. students submitting work written by another person (ghosting). Such conduct is viewed seriously by the University as it: • • • subverts the whole process of unit assessment. casts doubt on the validity and reputation of the University’s awards. may disadvantage students who do not choose to plagiarise. In addition students engaging in plagiarism may unknowingly not achieve a proper understanding of the subject matter which may jeopardize their chances of passing any examination in the unit. 12 Students should be aware that the University Rules on Admission, Enrolment and academic Progress provide a range of penalties for cheating, plagiarism and collusion. All students when submitting their assignments will be required to sign a statement declaring that the assignment is their own work and that they have not allowed anyone else to read or obtain possession of the assignment. The GSIS proposes to keep a register of the names of all students who have engaged in plagiarism which will be used when considering the appropriate penalty. Where staff members are unsure of the extent of the plagiarism they may request a student to undergo an oral examination on the assignment. Students who are unsure whether what they propose doing is a breach of the University’s Rules should consult their professor before proceeding. Penalties Penalties for cheating, plagiarism, collusion or interference with another student's academic work or performance have been defined within the University's (Admission, Enrolment and Academic Progress) Rules. There is a range of penalties which may be imposed on a student for academic dishonesty. If a student's academic dishonesty has been proved, the following penalties may be imposed against her/him by the University: • • • cancellation or deprivation of credit with respect to the assessment of the unit to which the conduct relates; disallowing the student from continuing in the unit and award a grade; cancellation of the enrolment of a student Referencing: Assignments should contain a bibliography. ESSAY/REPORT WRITING This section has been written as a guide and not a ‘blueprint’ for students undertaking work for this course. Professor is directed to mark on the basis of answering the question set, knowledge of the subject matter and understanding of concepts, organisation of knowledge, critical interpretation and the student’s own reasoned conclusion. Researching and writing essays is a central part of this unit, as it is throughout most of the Social Sciences. For this unit you are required to write essays which are analytical as well as descriptive. This requires serious engagement with your source material. There are numerous student-oriented guides to essay writing and referencing and if you do not already have one you should consider getting one. Also it is preferable for essays to be typed or done on a word processor. You may also find the following pointers helpful when you do your assignments: Researching your essay/report: This involves the selection and collection of relevant materials. Take notes that include the important elements of what you are reading: concepts, ideas, details of events and other 13 descriptive information, as well as quotations or paraphrased summaries, which relate to your topic. Planning your essay/report: Your sources and relevant information must be organised. Draw up a one or two page plan of the essay using headings and subheadings. Writing your essay/report: Remember that you are analysing, evaluating, criticising and arguing, not just summarising and describing. You are not only trying to answer the question in a structured fashion, but to engage critically with the question and with your sources. Make sure that you substantiate your analysis throughout the essay. Generalisations need to be supported with specific information and examples. It is useful to start with an introduction that devotes a paragraph or two to explaining: • • • • • What are the essential elements? Is there one element, perhaps an hypothesis, requiring arguments for and against? Or are there several elements, and if so what are they? Does it require explanation including definition or certain words or concepts? What theories are relevant? In the development of the argument, two aspects have been commented on by lecturer: the need for theory and appropriate evidence. It has been found that the general theoretical level of the answers to the questions tends to be disappointing. There is often a tendency to dive straight into a description of the issues … without considering the theoretical base (i.e., the various types of explanation of courses and relationships). In terms of evidence to justify the argument ‘this evidence need not always take a directly empirical form. Evidence can be supplied by a rigorous argument at the conceptual level.’ The need for a critical approach, including your own opinion. ‘A degree level answer needs … your own critical interpretation’ and tutors ‘look for evidence of “thought” in answering the question, not a simple “rehash” and “recall” of the unit…’. It is not sufficient to make statements without justifying them with an argument and supporting them with evidence. The academic requirements might be clarified if placed in the context of an essay structure, even at the risk of some repetition. The introduction. Here you should show your understanding of the question. Identify the different elements; specify terms to be defined and concepts to be explained; outline how the argument will be presented and discussed. You might indicate exclusions which you consider peripheral but not directly relevant to your argument. The introduction should be lucid and concise: an outline without discussion. The development. This is the central aspect which should follow the structure outlined in the introduction. Define terms concisely. Present alternative theories and evidence, and acknowledge sources where appropriate. Make a critical appraisal of both theories and evidence; include your own opinion substantiated by evidence; and show awareness of implicit value judgements including your own. 14 Use paragraphs for each new aspect presented and show its relationship to the question asked. Constant reference back to the question not only avoids irrelevance and repetition but also maintains the thrust of the argument. Develop the paragraphs in logical sequence which, in general terms you have indicated in the introduction. The conclusion. This should draw together the threads of the argument and conclude with precise reference back to the question asked. It would include your own assessment and might indicate aspects for further consideration and research, but it should not introduce new material; it is a conclusion. Guides to Referencing Referencing is a method of acknowledging the source of ideas that are not your own so as to ensure the maintenance of academic honesty. You must indicate the exact source of • quotations • indirect quotations or summaries • facts which could otherwise be subject to disputation • opinions of authorities used in your argument • interpretations not your own • maps and statistics derived from secondary sources This does not mean that a reference is necessary for every sentence you write. An essay or paper should be based upon an appraisal of the available evidence and not merely a summary of a number of texts. Referencing is essential to ensure academic honesty. When to Use Quotations Direct quotations should be employed: • when citing direct evidence such as the exact wording of laws, official rulings, speeches, statements, letters and diaries; • when you wish to place on record the exact words of another commentator as evidence for a point you wish to make; • when you quote writings in order to comment upon them; • when a significant thought has been expressed with unusual felicity by another writer. 15