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Capture Product Bulletin April 7, 2015 6GATES CAPTURE An innovative client tool for Contract Furniture Dealers Capture is for sales and design teams Consider the challenges of executing a sales call in today’s complex and lengthy commercial interior design process. Your sales reps are expected to have a thorough agenda, ask the right questions, capture rapid responses and execute the right messaging – all while having a detailed discussion. Later, the sales lead must transfer this critical knowledge into a CRM and share details with the team. 6gates Everyday there are thousands of sales, design and project management professionals in the contract furniture industry conducting client discovery and programing sessions. 1 Capture Product Bulletin April 7, 2015 • Research has shown that the average sales person forgets 52% of a conversation within two hours of having the interaction. • Sales managers have no means to review, analyze and provide feedback or coaching to improve skills and the quality of the meetings. • The organization does not get any sales intelligence on how to improve their sales and customer process. The 6gates team has collectively spent decades selling and marketing in the interiors industry. From a sales process point of view it is an industry that does customer knowledge work the same way today as it did forty years ago. Our team thinks that there is an opportunity for a change in dealer organizations. Now is the time to help sales, design and project managers apply sales technology that will help them provide better solutions for their clients. Today, by simply swapping paper for a digital tablet a salesperson, designer or project manager can now capture every “Data and spoken word, cover every important analytics will topic, and automatically input CRM data in one easy step. Call it make your Intelligent Note-Taking. When your sales, design sales and support teams trade analog for digital tools, conversations get and project stickier, presentations get richer, and teams better” proposals will win. 6gates Today, by simply swapping paper for a digital tablet a professional contract furniture salesperson, designer or project manager can now capture every spoken word, cover every important topic, and automatically input CRM data in one easy step. 2 Capture Product Bulletin April 7, 2015 Everyday there are thousands of sales, design and project management professionals in the contract furniture industry conducting client discovery and programing sessions. This is the most important stage of client interaction as it sets the stage for what successful solutions and strategies will be implemented and who will be accountable. When you use deep listening tools to hear the customer, good things happen. Welcome to Capture – the first patent-pending sales call capture process designed for sales and project teams by a sales team. Capture helps a salesperson or team member execute a pre-loaded agenda for a customer call that they see on a mobile tablet screen during notetaking. In addition, it allows the salesperson to take notes, capture audio of the conversation, and tag critical data for 100% recall of the “voice of the customer” and sales process analytics. Capture enables interaction sharing with everyone in the organization that is involved in the sales process. Sales call data and the audio “voice of the customer” is converted from speech to text, indexed, and mined for sales intelligence to improve coaching and executive decision-making. This solution includes the ability to perform “virtual” coaching to enhance skill sets. It also offers tools to share and leverages the “voice of the customer”, while providing a flexible and easy way to enter CRM data, and supporting workflow automation and sales analytics. 6gates 3 Capture Product Bulletin April 7, 2015 Imagine no more call reports for reps to create or for managers to collect and review. • Imagine sales reps and staff having minimal CRM data to enter. • Imagine leadership and team members being able to remotely monitor a customer call “Real time” as it is happening …… or whenever they choose. • Imagine the content of that call being researched and analyzed using emerging technology and analytics ……that result in suggestions for next steps within your customer sales process. • Imagine those next action steps populating a to do list on your computer and or mobile device with the appropriate time and date for appointments and action items. • Imagine being able to do all of this with your existing CRM……… or even if you do not have one. • Imagine having a tool for virtual training and talent development for your team. • Imagine being able to do all of this with your existing process…..at an affordable monthly price 6gates 616 403-3374 Al Everett 4