the presentation - Parking Industry Exhibition 2015

1
On-Street Enforcement, Technology, and
Hints on how to make the right investment
March 2015
2
Footer Area
DIXON Resources Unlimited
!
Extensive Parking Management & Technology Expertise
! On & Off Street Programs
• Operations
•Maintenance
• Customer Service
•Security / Safety
• Collections
•Enforcement
! Revenue Reconciliation
! Efficiency Analysis
! Overall Recommendations & Training
3
DIXON Resources Unlimited – Julie Dixon
! Extensive traffic & parking management experience, including
automated enforcement systems
! First Parking Enforcement Officer for the Santa Barbara
County Sheriff’s Department (1990-1995)
! Supported two of the largest U.S. parking programs; the City
of Los Angeles and the City & County of San Francisco
! SFpark implementation (USDOT-funded congestion
management program)
! Established Dixon Resources Unlimited (October 2012)
4
Understanding Your Municipality’s Needs
" What are your parking objectives?
! Immediate
! Within 12 months
! 5 years
! 10 years+
" Develop a parking technology roadmap
– Consider the End User Experience
– Long term planning, technology refresh
– Incremental investments, phased approach
5
Things to Consider
! Develop a customized service program that addresses your
ongoing & future needs.
! Consider integration of technology advancements to further
improve delivery & quality of life for your community.
! Develop an open & transparent relationship with vendors;
with ongoing review of performance data & feedback.
6
Procurement Methodology
Preparation
Objectives
Requirements
Performance Standards
Warranty Support
Development
Publishing
Scoring
Open Architecture
Modular
7
Negotiation
Execution
Considerations
• RFP versus Sole Source
• Best Value vs Low Price
• Defined SOW / Change Orders
• Pilots / Trials
• Turnkey Solutions
• Integration / Application Program Interface (API)
• Performance Standards
• System Uptime
• Engagement
• Community
• Staff
• Admin
• Political
8
Parking Management System
Five Functional Areas
" Financial Analysis
" Operations
" Asset Management
" Workforce Management
" Maintenance
Vendor interfaces are
customizable and can be tailored
to a specific customer need.
9
Parking Management System (PMS)
makes it possible to manage, track &
visualize parking operations
Decision Support System
" Robust & Reliable
" Modular / Flexibility / Expandable
" Open Standards / Scalable
" Dashboard / Reporting
Which Solution to Choose?
Customer
Service
Transaction
Fees
Pay
by
Phone
Disabled
Parking
PCI
Compliance
http://www.visa.com/splisting/index.html
10
Pay station
vs.
Single Space
Validation
Programs
Meter Maintenance
!
!
!
!
!
!
Pro-active versus Reactive
Collection personnel report via handheld of maintenance needs
Meter communicates to Parking Meter System of error state
Asset Management:
! Value depreciation
Tracking / Trend Analysis
! Spares & Parts inventory
! Physical location with associated brand,Performance
model #, serial #,
etc.
Standards
! Determine defective & high-maintenance models
Integrated with Performance Management System
! Reporting of system availability/status
Dispatch & Repair System
11
Meter Collections
! Proactive versus Reactive Collections (Frequency Schedule)
! Secured coin & paper currency collection
! Containers w/ security mechanisms
! No direct physical contact between money & collection
!
!
!
!
!
personal
Meter communicates electronic record of collection value
Automated coin counting machines & coordination with
meter records for accountability
Controlled processes
Increased revenue due to reduction in theft
Automated Digital Locking System & Security Management
System
Revenue Reconciliation is critical!
12
Understanding Your Enforcement Needs
" Neighborhood Blight / Community Aesthetics
" Increase Vehicle Turnover in Business Districts (Timed & Meter Zones)
" Addressing Citizen Complaints
" Abandoned Vehicle Abatement
" Coverage Area & Staffing Availability
" Increase Disabled Parking Availability
" Safety Hazards (Vehicles Parked in Tow-Away & No Stopping Zones)
" COMPLIANCE
What is your enforcement ethic?
13
Parking Enforcement Equipment &
Services
" Handhelds & Printers
–Smart Phones
–Proprietary
" Automated License Plate Recognition (ALPR)
–Timed Parking
–Scofflaw Capture
–Pay by Plate
–Digital Permits
!
!
!
14
RPP
Employee Parking
Special Events
Single Space Meters
!
!
!
!
!
Ease of Use
Visual Enforcement Indicators
Accept multiple payment methods
Maintenance Alerts / Meter Status (Health Checks)
Collection / Audit / Reconciliation Features
15
Multi-Space Meters (Pay Stations)
!
!
!
!
!
!
Instructions / Signage
Pay at Any Meter
Enforcement Interface (how do you confirm payment)
Pay by Space
Pay & Display
Pay by Plate
16
Guided Enforcement & Availability
" Sensors
–In Ground
Magnetometer
! Radar
!
–Meter Integration
Meter Resets
! Grace Period
!
–Real Time Availability
–Analytics
17
Parking Enforcement Equipment &
Services
! Vehicle Impound
! Street Sweeping
! Scofflaw Capture
! Pro-active Vehicle Abatement
! Auto Boot
! Citation Processing & Collection Services
! Vehicle & Municipal Code Understanding
! Mail & Phone-based Payment Options
! Parking Citation Manual Processing
! Delinquent Noticing
18
Auditing – On Street
! Documentation
ACCOUNTABILITY
! Policies & Procedures (The Rules of the Job)
!
!
Defined Duties / Shift Rotation (when possible)
Uniform & Equipment Requirements
! Defined Routes / Areas
! Shift Activity Log (Enforcement/Collections/Maintenance)
!
!
Track daily tasks, maintenance issues, repairs, equipment,
canister, key & route assignments
Inventory Accountability
! Access Control / Key Control
! Asset Management
19
Auditing – On Street
! Standard Audit Form
!
CONSISTENCY
Ensures consistent application of security protocols and field
operating procedures.
! Auditing
! Regularly scheduled & random
! Equipment / keys / field performance (all employees)
! Monitoring Awareness / GIS Tracking Capabilities
! Define performance standards
!
Revenue Reconciliation
! Defined Variance Thresholds
20
21
21
Data & Survey Results
" Industry standard of optimum efficiency of a parking program is when
occupancy levels are at 80% of total capacity.
" Main street operating at 90% to 100% occupancy
– Afternoon & Evenings
– Most 100 blocks operated at levels greater than 85%
22
Data & Survey Results
" Repeat parkers were observed throughout the study area
– Suggesting a “parker profile” of employees and residents
" 15 minute zones are being abused (staying on average 20+ minutes)
" 3 hour parking limit is adequate according to the data
23
Things to Consider
! Develop a customized service program that addresses your
ongoing & future needs.
! Consider integration of technology advancements to further
improve delivery & quality of life for your community.
! Develop an open & transparent relationship with vendors;
with ongoing review of performance data & feedback.
! Your Mission & Values!
24
Contact Information
DIXON Resources Unlimited
Julie Dixon
(213) 716-6933
[email protected]
25