Director of Operations Mental Health



Director of Operations Mental Health
Director of Operations
Mental Health
Appointment Brief
May 2015
Dear Prospective Candidate,
Thank you for your interest in the Director of Operations
position with Community Care Trust (South West) Ltd.
CCT is a charity with a proud tradition of developing
and delivering recovery responsive services to support
people before, during and after a mental health crisis.
Our extensive pathway of service provision across the
Trust has a clear vision and passion for people to fulfil
their potential and retain control of their recovery goals in
life. Within an organisational culture of recovery we ensure
we work alongside people throughout their journey and
support them to develop improved resilience and selfmanagement of their health and wellbeing needs.
The Trust recently celebrated a formal merger with our
long-term partner, St Loye’s Foundation. Both charitable
organisations share a vision and ethos that puts people
we support at the heart of everything we do. Our merging
relationship ensures greater opportunities for future
innovation and development. Our strong reputation for
innovation and excellence with provision affords us a
close and positive relationship with our health and social
care commissioners where our pathway of provision
is fully embedded in local statutory acute care delivery
Our three key strands of provision are delivered through:
• The Trust Recovery College runs a range of
co-produced courses for self-management
Last year we were able to support more than 1,000
people in our mental health service pathway and continue
to receive inspiring feedback from people who have used
our services.
In partnership with St Loye’s Foundation we developed a
specialist autism service in 2012 and today we provide an
average of 240 hours of support to people across Devon
each week.The service, Positive Aspects, is delivered
by a specialist team trained through the National Autistic
Society and continues to grow in reputation and demand.
In July, I will take up the position of CEO for St Loye’s
Foundation and retain my CEO role for CCT. I am looking
to recruit a Director of Operations for CCT to lead dayto-day operations and support me and my colleagues
to continue to develop our significant role in innovative
mental health provision.
Our merger with St Loye’s has created this new position
within an exciting development where the post holder
has the opportunity to be a leader of future innovation
and service expansion.
I hope you will find the challenge of leading CCT one
that appeals and that you feel encouraged to join
us. If you do, you are guaranteed an exciting and
rewarding experience with a growing, progressive and
forward thinking organisation
Yours sincerely
Eilis Rainsford,
Chief Executive, CCT and St Loye’s Foundation
• Community support services
• Peer support services
• Crisis House
• Independent Hospital – step down and crisis service
• Short stay residential service
• Supported accommodation houses
Director of Operations | May 2015
“You restored my faith in mental
health services. It’s a fantastic
resource and I don’t know if I’d
be here without it”
Director of Operations | May 2015
About Community
Care Trust
The Community Care Trust (South West) Ltd
is a third sector provider offering a range of
services across Devon.
All the services provide focus on the empowerment
of each individual to build their emotional health and
well-being. We all have the right to live well, we all
have needs for security, for meaning, for purpose and
power in our lives, to have positive relationships and
connection within the wider community.
• Have hope and enjoy life
• Build or rebuild a satisfying and meaningful life
• Take control over major life decisions
• Develop an understanding and acceptance of life
• Develop a forward thinking approach to life
• Take positive steps to achieve personal wellness
by using individual strengths
• Make a contribution (we all need to give as well
as receive)
• Achieve personal goals in order to live a
lifestyle of choice
• Cypress: Independent Hospital – step down
and crisis service
• St Maur: Short stay residential recovery service
• Granvue: Our crisis prevention service in
conjunction with local crisis team;
• Alternative to Care: Shared houses for people
with up to 21 hours of weekly support
• Positive Aspects: Accommodation and support
for individuals on the Autistic Spectrum
• Community Support: A service which provides
community based support to people to maintain
well being and prevent crisis. The support is
offered on-a-one to one basis or through a range
of groups within local communities
Director of Operations | May 2015
“Crisis House is very preferable
to a hospital admission.
Staff made me feel human again”
Director of Operations | May 2015
Role Description
Leading the Senior Management Team, you will
have collective responsibility for the quality of
services provided, the strategic direction and
financial well-being of the organisation.
• Provide operational leadership for the delivery of high
quality health and social care services across the
• Ensure implementation of the agreed strategy and
business plan across the organisation
• Relationship management with major clients,
governing bodies and stakeholders including PCT’s,
Social Services, CQC, etc
• Lead the development, implementation and
monitoring of the Trust’s business and individual
service development plans
• Play a key role in the development of the vision for,
and with, the people we support
• Ensure services are able to respond to government
and commissioning policy changes
• Work closely with commissioners and the Senior
Management team to develop innovative approaches
and better opportunities for improved service
• In conjunction with the CEO and board of Trustee’s,
lead the process of developing the annual Business
Plan with the active participation of the Managers
and other Head Office members
• Provide leadership to the Trust’s Senior
Management team
• Promote the values of the Trust and group structure
• Ensure service managers follow Trust policy and
make effective use of HR support services
• Ensure the cycle of the Trust policy review is
monitored and presented at agreed fora
• Ensure Trust recruitment strategy is developed and
reviewed with HR, Marketing, SMT and CEO on a
regular basis
• Take responsibility for the financial and operational
performance of your business units.
• Provide timely reports for board and SMT meetings
• Ensure close liaison and effective communication with
the Finance team
• Responsibility for overall performance of existing and
developing services
• Drive development and performance targets with a
keen eye on commissioning and contract monitoring
for Key Performance Indicators
• Ensure appropriate systems are in place to monitor
and, where necessary, improve performance and
development of both staff and services
• Advise the CEO about those matters which are
considered to present risks and how they may be
• Provide clear, timely, and accurate reports to the CEO
and Board of Trustees
• Work closely with our group structure partners
• Work closely with existing and developing
commissioning partners retaining high reputation for
delivery, innovation and credibility
• Work closely with existing third sector partners and
seek to extend this group for business development
where people we support are at the heart of
• Excellent partnership buildings skills and an ability
to develop upon the organisation’s commitment to
work effectively with a variety of internal and external
Director of Operations | May 2015
“All the staff were approachable,
caring and knowledgeable it was more like a big family
than a hospital”
Director of Operations | May 2015
Person Specification
• Experience of commissioning, contract management
• Ability to negotiate, with strong communication,
and tender writing
• Demonstrable record of delivering or directing high
quality and complex care services
• Sound financial management, communication and
IT skills
interpersonal and networking skills
• Ability to inspire, develop and support the senior team
• Ability to lead staff and deliver effective direction
• Excellent people management skills with the ability to
drive performance management and hold people to
• Comprehensive up-to-date knowledge of care sector
issues and best practice within mental health care
• Personable, innovative and resilient in your approach
to work
• A proven ability to drive performance improvement,
whilst delivering growth
• You will be effective in contract monitoring and
contract development opportunities
• Experience of operating at Senior Management level
• Experience of strategic leadership in organisations
where change and performance are key to
developing opportunity
• A track record of delivering agreed and developing
• Experience of contract management and
• Experience of Health and Social Care sector
• Experience of change management
• Experience of third sector/not for profit or relevant
• Experience of budget setting and management
• Evidence of innovation and ability to lead teams
through change
• Extensive staff management experience and ability
to bring teams together
• Evidence of ability to set and achieve targets
• Confident public speaker with good presentation
and media relation skills
Ability to see and respond to commissioning changes
Strong commercial acumen
Ability to take difficult decisions
Resilience, integrity and passion for service
• Ideally qualified to degree level
• Willingness and ability to travel UK-wide occasionally
Terms of Employment
Salary: circa £45,000 per annum
Pension: Auto Enrolment Scheme
Annual Leave: CCT offers all employees 27 days
annual leave, plus Bank Holidays
Holiday: Salary Sacrifice or Gain, employees can add to
their holiday entitlement by foregoing salary, or reduce
their holiday entitlement and be paid additional salary
Childcare Vouchers: CCT will pay towards the cost
of childcare
Free Eye Tests: A contribution towards glasses when
required for VDU use
Cyclescheme: CCT is signed up to the government’s
cyclescheme initiative
Computingscheme: CCT is able to offer the benefit of
the Computingscheme
Director of Operations | May 2015
“The service has changed my
life and put me in a positive
new direction”
Director of Operations | May 2015
How to Apply
To apply, please forward a comprehensive CV together
with a supporting statement (maximum two pages of A4).
Please provide evidence of your suitability against the
criteria in the Person Specification in your statement.
You should give the names, positions, organisations and
telephone contact numbers of two referees, relevant to
this role. References will only be taken once your express
permission has been granted.
Finally please ensure that you have included mobile,
work and home telephone numbers, as well as any dates
when you will not be available or might have difficulty with
the recruitment timetable.
Applications should be made via the Prospectus website
Applications can also be posted to Sarah Hill, Prospectus,
20-22 Stukeley Street, London, WC2B 5LR
Closing Date: Friday 12th June 2015
Interviews with Prospectus: Tuesday 24th June –
Wednesday 1st July 2015
Panel interviews with CCT: w/c 13th July 2015
Final Panel with CCT: w/c 20th July 2015
Psychometric assessment: Candidates invited to attend
a final panel interview will be requested to undertake an
online behavioural questionnaire prior to attending a final
panel interview.
These dates may be subject to change and candidates
will be advised in advance should this happen.
For an informal discussion about the role, please contact
Sara Livesey or Christina Tzovaras on 0207 691 1920
or e-mail [email protected] or
[email protected]
Director of Operations | May 2015
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