Wales Committee Chair to the Consumer Council for Water
Transcription
Wales Committee Chair to the Consumer Council for Water
The Consumer Council for Water Information for Candidates Consumer Council for Water Appointment of a Chair, Wales Committee The Consumer Council for Water Background The Consumer Council for Water (CCWater) is a non-departmental public body established on 1 October 2005 under the Water Industry Act 1991 as amended by the Water Act 2003 to represent consumers of water and sewerage services in England and Wales. CCWater is funded by water consumers through a charge to water and sewerage companies in England and Wales collected by Ofwat. CCWater is an independent statutory consumer body with offices and committees throughout England and in Wales, representing and providing support to household and non-household water customers. It works directly with government, with regulators (Ofwat, the Environment Agency, Natural Resources Wales and the Drinking Water Inspectorate) and water and sewerage companies. The current Chair of the CCWater Wales Committee will complete the maximum ten year tenure for a public appointee and stands down on 30th September 2015. Organisational structure CCWater consists of a Council for England and Wales, known as the Board which comprises the Council Chair, four chairs of the English regional committees, the Chair of the committee for Wales and two independent members plus CCWater’s Chief Executive. Each of the committees has between three and six members known as Local Consumer Advocates. The headquarters of the organisation is based in Birmingham city centre with a network of local offices in Cardiff, Cambridge, Darlington, Manchester, London, Bristol and Exeter. CCWater is currently considering reducing its number of local offices however the office in Cardiff will remain. The CCWater Board is the governing body of the organisation and carries responsibility for setting policy priorities and for promoting the efficient and effective use of staff and other resources, whilst ensuring that it fulfils the aims and objectives of the Department for Environment, Food and Rural Affairs (Defra) and the Welsh Government (WG), as set out in the agreed Framework Document http://www.ccwater.org.uk/aboutus/governance/governancedocuments/ (hard copy available on request). The Wales Committee Chair reports to the Council Chair and is a member of CCWater’s Board. The Committee for Wales is established by the Council and comprises the Wales Chair (who is also a member of the Council) and such other members as appointed by the Council under the Water Act 2003. The Committee for Wales shall conduct its business in accordance with rules which, and any amendment to which, must be in writing and approved by resolution of the Council. The Consumer Council for Water The Committee for Wales shall be entitled to exercise on behalf of the Council only those of its functions under the Water Act 2003 which are the subject of a specific delegated authority given to it by resolution of the Council. (Set out in more detail in the Council’s Scheme of Delegation). The Water Act 2003 sets out CCWater’s functions and duties. These are: have regard to the interests of consumers of water and sewerage services in England and Wales, including certain customers who are vulnerable because their access to services may be compromised by their age, income, disability or geography and customers that are not able to switch supplier under the Act’s competition measures; handle and investigate consumer complaints in respect of water and sewerage companies; obtain and keep under review information about consumer matters and the views of consumers on such matters; make proposals, provide advice and information and represent the views of consumers to public authorities, water and sewerage companies and others whose activities may affect the interests of consumers; provide advice and information to consumers; publish statistical information about complaints to and about water companies; investigating any matters of interest to consumers that are not necessarily the subject of a complaint. What does CCWater do for Consumers? CCWater champions domestic and business water consumers, and works to represent the interests of the customers of today and future generations. CCWater is an evidence-based body. It uses consumer research and direct customer feedback from domestic and business customers to inform everything it does and as such, the water industry, regulators and associated organisations recognise CCWater as an informed, influential and effective consumer champion. It takes up the complaints of domestic and business consumers where their local water company has failed to resolve issues with their water or sewerage services. Review of Consumer Representation In 2010 Defra and the Welsh Government commissioned David Gray to undertake a review to consider how effective the current arrangements were in protecting water customers. After his review began, the Government announced its intention to make changes to the institutional landscape of consumer representation. The Consumer Council for Water In July 2011 David Gray published his conclusions and recommendations from his review, which considered its current role and arrangements for future consumer representation within the water sector. Recommending that effective consumer representation for the foreseeable future and the functions currently undertaken by CCW should be retained. In a Written Statement in 2011 the former Minister for Sustainable Development in Wales confirmed that Wales shared this view on the value the role of CCWater in relation to consumer representation in Wales; and saw CCWater playing a key role in providing critical input to inform Government regulation and strategy from the consumers’ perspective. Triennial Review In April 2011, the Cabinet Office announced that all non-departmental public bodies (NDPBs) still in existence following the reforms announced during the public bodies review would have to undergo a review at least once every 3 years. These triennial reviews would have 2 purposes: 1. To provide a strong challenge of the continuing need for individual NDPBs, both their function and their form. 2. Where it is agreed that a particular body should remain as an NDPB, to review the control and governance arrangements in place to ensure that the public body is complying with recognised principles of good corporate governance. CCWater is expected to undergo a triennial review in 2015/16. This will consider CCWater’s long term future in the light of the UK Government’s wider consumer landscape and the Welsh Government’s new Water Strategy for Wales. Further information Further information about the role of CCWater, its priorities and achievements can be found on the CCWater website at: www.ccwater.org.uk. The Board is specifically responsible for Establishing and taking forward the strategic aims and objectives of CCWater’s work in Wales consistent with its overall strategic direction and within the policy and resources framework determined by the Secretary of State and the Welsh Ministers; Ensuring that any statutory or administrative requirements for the use of public funds are complied with; that the committee operates within the limits of its statutory authority and any delegated authority agreed with the sponsor departments, in the Welsh Government and in accordance with any other conditions relating to the use of public funds; and that in reaching The Consumer Council for Water decisions, the committee takes into account guidance issued by Defra and the Welsh Government; Demonstrating high standards of corporate governance at all times, including by using the independent audit committee to help the committee to address key financial and other risks; Set performance objectives and remuneration terms linked to these objectives and remuneration terms linked to these objectives for the chief executive which give due weight to the proper management and use and utilization of public resources; and Confirming with the terms of the Welsh Government’s Welsh Language Scheme which it has produced in accordance with Part II of the Welsh Language Act 1993, thereby giving effect to the principle that the Welsh and English languages should be treated on a basis of equality. CCWater’s Wales Committee has the following functions: provide advice and information to CCWater on water customer matters in Wales; undertake risk based customer service assessments of customer complaint systems of the water and sewerage undertakers in Wales; work in partnership with other key stakeholders in Wales to deliver coordinated, efficient, value for money services for consumers; to hold meetings in public to directly engage with customers; and any other functions delegated to them by CCWater. Role Description We are looking to appoint a candidate to provide strategic direction and oversight from a Wales perspective to the CCWater Board. They will lead a Committee responsible for representing the interests of water consumers in Wales during a challenging period of transition as CCWater undergoes Triennial Review to assess its future role. The appointment is based in Cardiff, however we would consider other locations. Candidates do not need to be water industry experts. However, candidates should have senior level experience in the private, public or voluntary sector and the ability to demonstrate an understanding of the socio-economic context within which the CCWater operates. The Wales Committee Chair has the following strategic leadership responsibilities: The Consumer Council for Water ensuring that the CCWater board, in reaching decisions, takes proper account of guidance provided by the Welsh Ministers and Welsh Government officials; ensuring that the Welsh Ministers are kept informed of any changes which are likely to impact on the strategic direction of CCWater Wales or on the attainability of its targets, and determining the steps needed to deal with such changes. promoting the efficient and effective use of staff and other resources; negotiating and managing the relationship with stakeholders including water companies1 to produce tangible benefits for water customers; representing the views of the Wales Committee to the Council’s Board; representing CCWater’s views to water companies, other appropriate bodies and the general public including via the media; ensuring that the Wales Committee, in reaching decisions, take proper account of any policy and guidance provided by the Council; providing an assessment of performance of Wales Committee members on an annual basis, including when they are being considered for re-appointment to the Wales Committee, or for appointment to another public body; and delivering high standards of regularity and propriety; representing CCWater Wales at the Welsh Government’s Water meetings; Forum ensuring CCWater’s research and work programme taking into account the policy direction of the Welsh Government. The Wales Committee Chair should ensure that the Wales Committee meets at regular intervals throughout the year, and at least once a year in public. Person Specification Essential Criteria Candidates should be able to demonstrate the following: The ability to act as an effective Board member and a demonstrable ability to manage organisational change; 1 Water companies include water and sewerage undertakers, inset appointees and licensed water suppliers The Consumer Council for Water Evidence of a strong commitment to representing consumer interests and using an evidence-based approach to deliver tangible benefits; Demonstrable understanding of the important social, economic and environmental issues impacting on customers of the privatised regulated utilities; Experience of negotiating and managing stakeholders to produce change and the ability to be an excellent ambassador to represent the organisation at the highest level; Evidence of excellent communication and influencing skills, and experience of dealing with the media effectively. A proven ability to negotiate with and manage stakeholders to deliver change; A clear understanding and commitment to equality issues and challenging discriminatory practices when appropriate; Have an understanding of the importance of maintaining high standards in public life; Desirable Criteria The ability to communicate through the medium of Welsh is desirable but not essential. However all candidates will be expected to display an empathy towards the language and support decision making to strengthen bilingual service provision within the Consumer Council for Water. Strong communication skills, to ensure effective communication with water companies, other regulators, Welsh Government policy officials, Ministers and, on occasion, the media. An interest or knowledge of the Water Industry. Eligibility Applicants should be persons who conduct themselves at all times in a manner which will maintain public confidence. Candidates invited for interview will be asked to complete a conflict of interests’ questionnaire. In principle anyone who is currently, or has within the last 12 months, worked for or been involved with any of the English or Welsh water companies (i.e. water and sewerage undertakers, inset appointees and licensed water suppliers) or a water regulator will not be eligible. Current membership of the House of Commons or the Welsh Government and appointments with Ofwat, the Environment Agency, Natural Resources and Drinking Water Inspectorate or similar organisations with a strong interest in water are not The Consumer Council for Water compatible with an appointment on the CCWater board. Please contact the HR Shared Service Helpdesk on 02920 825454 or email [email protected] to check eligibility. Candidates should also note that being a member of the Consumer Council for Water is a disqualifying post for membership of the National Assembly for Wales under the National Assembly for Wales (Disqualification) Order 2010. If appointed, any shares in water companies or any companies within their respective groups must be sold. However this restriction does not apply where the choice of shares held is made exclusively by a fund manager. Membership The Board currently comprises nine members. Chair Alan Lovell DL was appointed as CCWater’s new Council Chair on 1 April 2015. Terms of Appointment Appointments will be made by the Minister for Natural Resources. Conduct Members must observe the highest standards of impartiality, integrity and objectivity in relation to the stewardship of public funds and governance of CCWater. Any appointment can be terminated early and without notice by the Minister for Natural Resources if the appointee fails to perform his or her duties to a satisfactory standard. The Wales Committee Chair is subject to annual appraisal by CCWater’s Council Chair. Duration of Appointment Appointments are normally for a four year term. However, given the uncertainty surrounding the future of CCWater beyond 2015 this appointment may be shortened, following the Triennial Review (see above). In accordance with the Code of Practice for Ministerial Appointment to Public Bodies, Ministers may reappoint or extend the terms of public appointees. However, any reappointment will be subject to a satisfactory performance assessment and will be at the discretion of Ministers. The appointee may resign at any time by giving three months notice in writing to the Minister for Natural Resources. The Minister for Natural Resources may The Consumer Council for Water terminate the appointment under certain conditions, which will be notified to the successful candidate on appointment. A copy of the terms and conditions, which the successful candidate will be expected to accept, is available from the Welsh Government upon request. Time Commitment Members will be expected to be available to work a minimum of 3 days per week. The Consumer Council for Water Board will meet at least 11 times a year, normally in Birmingham. The Board also has a number of standing committees including Audit and Risk Management, Finance and Resources, and Remuneration committees. Location of Meetings The Consumer Council for Water’s Board meetings are usually held in Birmingham and once a year in Cardiff. There may be occasion when board meetings are required elsewhere. The Wales Committee currently meets twice a year, in public, throughout Wales. Remuneration The post of Chair of the Wales Committee will be paid at £36,045 for a 3 day a week commitment. The Chair of the Wales Committee of The Consumer Council for Water is likely to be regarded as a holder of an office for tax and National Insurance purposes. Fees payable will, as a result, be chargeable to tax under Schedule E of the Taxes Act and subject to Class 1 National Insurance contributions. These liabilities will be deducted via CCWater payroll system and the net fee paid to the office holder. Reasonable expenses will be paid in line with CCWater travel and subsistence policy. This appointment is not pensionable. Assistance for Disabled Members Where appropriate all reasonable adjustments will be made to enable members to effectively carry out their duties. Induction Training Successful candidates will be required to attend CCWater’s induction sessions that will take place in October and November. The Consumer Council for Water Selection Process This appointment is regulated by the Commissioner for Public Appointments and made in accordance with the Commissioner’s Code of Practice for Ministerial Appointments to Public Bodies. It is the policy of the Welsh Government to promote and integrate equality of opportunity into all aspects of its business including appointments to public bodies. Applications are welcomed and encouraged from all groups and we ensure that no eligible candidate for public office receives less favourable treatment on the grounds of age, disability, gender, marital status, sexual orientation, gender reassignment, race, religion or belief, or pregnancy and maternity. The principles of fair and open competition will apply and appointments will be made on merit. Starting date 1st October 2015 Further Information and Queries For further information on the application process and to apply, please visit http://wales.gov.uk/publicappointments or for queries contact the Shared Service Helpdesk Helpdesk on 029 2082 5454 / [email protected]. For further information about the Consumer Council for Water you may wish to visit the Consumer Council for Water’s web site: http://www.ccwater.org.uk/, or contact Olwen MinneyWater Branch Welsh Government 02920 825420. Application For further information about the application process and how to apply, please visit www.gov.wales/publicappointments or contact the Welsh Government’s Shared Service Helpdesk on 029 2082 5454 or [email protected]. To register on the site, click on the Consumer Council for Water vacancy and click on ‘apply’ at the bottom left hand corner. Then click on the register button. Complete all of the fields; accept the terms and conditions and click submit. To apply you will need to submit two supporting documents. The first a full CV and the second a personal statement (no more than two sides of A4), detailing your experience, how you meet the role description and person specification and how you could contribute to the role of Chair, Wales Committee of the Consumer Council for Water. The two documents should be uploaded to the ‘Attach Supplementary Document(s)’ section of the online application form. Closing Date and Key Decision Dates The closing date for applications is 8 June 2015. Application forms received after this date will not be considered. You will be informed whether or not you are being invited to interview at least two weeks before the interviews which are The Consumer Council for Water expected to be held during July 2015. The Minister’s decision on this appointment is expected by August 2015.