Schedule of Events - HealthMEDX User Group

Welcome HealthMEDX UG15 Attendees! We look forward to seeing you in St. Louis!
Is there a registration fee for HealthMEDX UG15? There is no registration fee.
For travel plans, what are the general times for HealthMEDX UG15? Check-in begins at 7:00am on Tuesday, May 12
and the closing session ends at 12:30pm on Thursday, May 14, 2015.
Schedule of Events
Monday, May 11
10:00 am – 5:00 pm
Executive Meetings (by invitation only)
Tuesday, May 12
7:00 am – 5:00 pm
8:30 am – 11:30 am
11:30 am – 1:00 pm
1:00 pm – 5:15 pm
6:00 pm – 10:00 pm
Registration
General Session
Exhibits and Lunch
Concurrent Education Sessions
Social Event at the City Museum
Wednesday, May 13
7:00 am – 5:00 pm
8:30 am – 11:30 am
11:30 am – 2:00 pm
2:00 pm – 5:30 pm
6:00 pm – 9:00 pm
Registration
Concurrent Education Sessions
Exhibits and Lunch
Concurrent Education Sessions
Networking Social Event
Thursday, May 14
8:30am – 11:30am
Concurrent Education Sessions
What happens at User Group? – Detailed presentations built around the HealthMEDX Vision solution, networking with
other HealthMEDX clients, vendors and members of the HealthMEDX team, and industry education on a variety of
topics.
Who should attend User Group? – Expected attendance is comprised of CEOs, middle/senior managers, end users and
other key professionals of organizations using the HealthMEDX Vision solution to provide services and housing to older
adults in skilled nursing, transitional care, CCRCs, health systems, home care and hospice.
What sessions are being presented at User Group? – The HealthMEDX User Group content is being developed around a
multidisciplinary educations program about HealthMEDX Vision, services and the complete suite of products. Sessions
are organized into the following concurrent education sessions:
 Care and Clinical Service Innovations
 Financial Management and Revenue Enhancement
 Leadership and Strategy
 Management and Operations
 Marketing, Sales and PR
 Public Policy and Legal Issues
Current List of Sessions and Descriptions
NEW! Maximizing Vision’s value in the homecare environment
As acquisitions continue to consolidate the booming Home Care market, provider agencies are looking for ways to
improve care coordination while keeping costs in check. Attendees of this informative session will see a demo of the
new features of HealthMEDX’s Dial-n-Document interface, as well as learning about:
 tips and tricks for integrating service/care plans
 how to ensure care aide compliance
 optimizing Vision’s Whiteboard & Visit Editor functions
NEW! Using HealthMEDX Vision to navigate coming changes in Hospice Care
This session will focus on challenges faced by hospice organizations the latest HealthMEDX enhancements designed to
improve data collection, submission and reporting in this unique care setting. Participants will learn more about:
 processes for Hospice Item Set data submission in Vision
 incorporating new elements into existing clinical content
 the latest regulatory developments, including the new Hospice CAHPS survey requirement
Additionally, HealthMEDX expert Amy Wilson, RN, will discuss the fast-approaching October deadline for ICD-10
conversion and what hospice providers need to be doing now to prepare for the change.
NEW! Homecare update: Expanding and Optimizing Vision with Mobile View to grow your Agency
This jam-packed session will show how your agency’s homecare expansion plans can be strategically supported by using
the HealthMEDX Vision platform and MobileView tablet functionality. Our expert presenters will cover solutions for
navigating the host of homecare regulations slated for 2015 and beyond, including OASIS-C1 and overtime labor laws, to
HHCAPS, the IMPACT Act and CMS’s rebasing of payments under Final Rule 1611-F. Bonus content includes a sneakpeek at how your 485 care plans stack up when seen through the eyes of a physician.
Touchscreen Documentation Performance
HealthMEDX' new "Nurse Aide Documentation Behavior" report will be presented. Fictitious nurse aide profiles and
corresponding report will be presented to participants. An open discussion will be encouraged as participants compare
the nurse aide profiles to the metrics and histogram provided by the "Nurse Aide Documentation Behavior" report.
Financial Usability
This session will review and explain the enhancements to the financial area in 8.4 and those planned for the 2016
delivery, to include; the new Claims Management inbox, streamlined process of creating claims and enhancements to
claims (i.e. Medicare and Private). Review the changes made is direct response to client feedback.
Making Customer Central Work for You
This session will consist of an overview to Customer Central highlighting its use and functionality. We will then delve into
the specific processes that will assist our clients in supporting their end users, discuss our customer to customer forums,
and overall best practices. Then we will delve into our plans for future enhancements and discuss the needs of our client
base. The end of the presentation will be an open forum on use and functionality as well as feedback on what they want
in customer central.
HealthMEDX Exchange – A Road to Success
With the market shifts towards integrating with health systems and 3rd party vendors, HealthMEDX wants to provide
our clients with some real examples of integration and how they have the opportunity to eliminate manual processes or
improve workflow. This presentation will give participants the opportunity to hear the considerations and planning that
went into creating a successful Exchange implementation at Centra (Healthsystem), including lessons learned. We will
review the standard options currently available for integration with Vision along with next steps for implementation.
Spectrum Health: An Exchange Case Study
Talk a walk down the Exchange path with Spectrum Health, hear their story from implementation to current day! Review
their lessons learned, implementation strategies, preparations and how all of this affected their ROI.
Pharmacy Exchange Update
The focus of this session will be to provide the audience with an update on our Pharmacy Exchange work. We have
brought to market Pharmacy Exchanges with a variety of America's largest and most influential pharmacies in postacute/long term care. With this achievement in mind, (1) we hope to lay a foundation of what to expect out of a
Pharmacy Exchange implementation, (2) we hope to provide the audience with useful information from customer-pilot
experiences, and (3) provide customer benefits and results that prove the value of the HealthMEDX Pharmacy Exchange.
Population Health Management – LTPAC’s Role
Learn how to verbalize the importance of community collaborations and partnerships in managing population health,
describe a complex care management model and how a complex care management model improves the quality of life
scores while reducing the total cost of care of an individual. Tandem365 represents five partners who all have many
years of post-acute experience. Together a unique model of care has materialized from a concept born through
collaboration and creativity. Population health management requires new health reform. Tandem365 is involved in a
pilot project with hospital systems and payers to demonstrate the effectiveness of a non-traditional health delivery
system and the impact on chronic medical and behavioral complexities in individuals. The model is focused on two key
initiatives involving the reduction in the overall cost of care and improving the quality of life.
CRM – Tools and Tips to Maximize Your Marketing Results
Multiple incremental improvements to the CRM product seem to be un-used or little used. This session is designed to
education CRM users in some of the advanced features and functions to enable them to gain greater insights into their
business, their market, and their results. We will also provide tips on how to best configure user based settings and
options to improve efficiency and produce meaningful results.
Avoiding SNF Revenue Cycle Hazards
In this presentation BKD long term care reimbursement specialists will break down the complexities surrounding
accounts receivable management to help attendees identify focus areas and best practices; describe red flags that
indicate SNF revenue cycle weaknesses, identify processes that can be easily implemented to help streamline your ANF’s
revenue cycle, and understand how various roles impact your SNF’s revenue cycle.
Crossing the Fee for Service Chasm
Communities are faced with the parallel challenges of growing resident demands for additional services and budget
constraints. Every day providers are confronted with a more demanding population that wants on demand service while
also being faced with marketing challenges and a resistance to increase resident fees. Providers need to stay
competitive in both pricing and service offerings. What is provider to do? Leveraging data from the work with over 600
senior living providers we’ll share best practices and benchmarks.
MDS Accuracy and Compliances: Where There’s Smoke…
Recent communications from the Centers for Medicare and Medicaid Services (CMS) have followed a common theme.
From the PEPPER reports, to published RAC audit findings, to the newly announced MDS Focused Surveys, the common
thread is MDS and documentation accuracy. This webinar will provide an overview of current CMS initiatives which are
making the accuracy of the MDS more important than ever. Examples of common coding and documentation issues will
be discussed, with the possible underlying causes. We will share best practices for documentation and interdisciplinary
communication as part of a comprehensive Quality Assurance Performance Improvement (QAPI) program for your own
facilities and corporations.
Optimizing the use of Point of Care Documentation
Our leadership had made it a goal for Concordia to document ADL information for our personal care residents. We
therefore manipulated the system to use similar SNF questions but reduce them to better suit Personal Care. Creation
of touchscreen enabled forms, gave the nurse aides the ability to complete that documentation. Nurses are now able to
make more informed care decisions. After that successful implementation, we then decided to trial utilizing the system
for Activities and our Restorative programs (which at the time were not available in Vision). Activities now use the
touchscreen (in batch mode) to document the type of activity the residents completed, the level of participation, and
the time of day. Also, the restorative programs (Level 1 and 2) are utilizing the touchscreen to document completion of
those restorative goals. RNACs can then run simple reports to enhance MDS scores.
Leveraging HealthMEDX Vision for 100% Paperless Environment
This session will be incredibly content rich and will highlight how our organization leveraged our investment into Vision.
The intent of this session is to demonstrate how an organization can utilize Vision to become 100% paperless and
provide a higher level of care to all patients. Learning objectives will outline how Vision tools where used to enhance
the functionality to support our strategic "Vision". Our team will speak to the decisions made to support a quick and
comprehensive implementation within a highly competitive Post-Acute market.
Hospital Readmissions – Stop the Bounce-Backs!
Learn what the MEDPAC report has released and how their priorities are affecting change relating to reducing hospital
readmissions and improved quality outcomes. In this session, you will also learn how to position your organization with
tools such as INTERACT to remain profitable while remaining a preferred referral partner with your community health
systems. This session will include clinical and educational tools and strategies for use in everyday practice in long-term
care and skilled nursing facilities.
Payment Posting: The Key to Managing the Revenue Cycle
Successful management of the home health revenue cycle is dependent on a provider’s ability to rely on its financial
reports, especially its aged accounts receivable balances. Reconciling receivables and other financial reports from
period to period can be challenging when providers have a mix of prospective payment system (PPS) payers and fee-forservice payers, as processes for billing PPS transactions and posting PPS payments can widely vary. Often, software
systems are designed in such a way that if payments are not posted in a very specific way then the financial reports
available in that system can become less reliable and meaningful. This session will focus on establishing payment
posting protocols specific to the HealthMEDX software system, including protocols for posting payments received from
home health Medicare and other PPS payers, payments from secondary payers, and other similar protocols
Revenue Cycle Performance: Optimizing Effectiveness
Today’s home health and hospice agencies are challenged by numerous factors, including uncertainty in future Medicare
payments, shifting payer mix from traditional Medicare to commercial and managed care payers, increased Medicare
regulations, and heightened activity by Medicare program integrity contractors. With such industry challenges and
uncertainties, it is critical to ensure revenue cycle performance promotes fluid and optimal cash flow in the most
efficient, effective, and compliant manner. Understanding the influence of operations on the revenue cycle is critical to
optimizing cash flow and avoiding unnecessary compliance risks and write-offs. Any initiative to improve the revenue
cycle must start by examining operations to understand what clinical and related processes influence revenue cycle
performance. This session will focus on how to evaluate revenue cycle performance and understand how effective
revenue cycle management can influence overall agency operational performance. This session will share relevant
industry performance metrics and recommended performance goals, as well as details of successful performance
improvement and management strategies.
The LTC Survey: What the Surveyors Need…Where to Get it from Vision
In this session, we will discuss the information that is required at the start of a LTC Survey based on the CMS LTC Survey
Manual. We will also discuss additional information that surveyors may ask for during a LTC Survey. It is important to
be prepared and know where to find the information in Vision, but also to review this information for irregularities prior
to the actual Survey. Surveyors will also need to view resident records independently, therefore creating a role with the
right ‘view only’ access and a Favorites Widget with the right links will provide them with the access they need and
reduce frustration.
HealthMEDX Professional Services – Maximize Your Vision Utilization
The assessment of the database & working with the customer will identify the outstanding needs/issues both clinical &
financial modules. With that assessment, the HealthMEDX resource can identify the following:
•
Detail Education Items
•
Outcomes for resolved issues
•
Recommended Training agendas
•
Demonstrate a new full plan install because of resource constraints or changes
Individual Special Interest Groups (SIG)
Back by popular demand, face to face Special Interest Group (SIG) meetings will be held throughout the course of this
year’s User Group. This will allow you attend more than one dedicated SIG discipline. Our current SIG roster is:
Homecare and Hospice, Exchange, LTC Clinical, LTC Financial and Therapy.